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The student contacted technical support regarding an issue with their grades not accurately reflecting their performance on assessments in their Programming Fundamentals course. They were receiving a final grade of 0% despite achieving scores of 80-100% on all assessments. The technical support representative looked into the issue and determined the assessments were showing as "passed" instead of a numerical grade. They escalated the case to verify if a number grade should be displayed instead of "pass" and informed the student they would be updated via email once the issue is resolved.

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Nagdatt Gajjam
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13 views

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The student contacted technical support regarding an issue with their grades not accurately reflecting their performance on assessments in their Programming Fundamentals course. They were receiving a final grade of 0% despite achieving scores of 80-100% on all assessments. The technical support representative looked into the issue and determined the assessments were showing as "passed" instead of a numerical grade. They escalated the case to verify if a number grade should be displayed instead of "pass" and informed the student they would be updated via email once the issue is resolved.

Uploaded by

Nagdatt Gajjam
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Technical Support (7/12/2023, 9:21:50 AM): Thank you for contacting Technical

Support. My name is Samantha. How may I assist you today?


Nagdatt (7/12/2023, 9:21:57 AM): I hope this email finds you well. I am writing to
kindly request clarification regarding the grading of my Programming Fundamentals
course through the Wiley Edge Associate with Academy.Engagelms platform. It appears
that there may be an inconsistency in the grading system, as I am receiving final
grade of 0% despite achieving perfect scores on all assessments.

I did not understand that is this is my fault or technical issues, and I have faith
in the integrity of the Wiley Edge Associate with Academy.Engagelms platform to
provide accurate assessment results. I kindly request a thorough review of my
grades to ensure they align with my performance.

Thank you for your attention to this matter. I sincerely hope for a swift
resolution to this grading discrepancy. Should you require any further information
or clarification from my end, please reach out to me. I appreciate your support and
understanding.

Yours sincerely,
Technical Support (7/12/2023, 9:22:41 AM): My apologies, however, I will be more
than happy to assist you with this.
Technical Support (7/12/2023, 9:22:53 AM): Kindly hold as I look into this for you.
Nagdatt (7/12/2023, 9:23:40 AM): ok, I am completing assesments with 80 to 100
score but i am getting 0 in grades
Technical Support (7/12/2023, 9:26:44 AM): Thank you for holding and for the
information.
Technical Support (7/12/2023, 9:26:50 AM): I am still checking on your concern.
Kindly allow me a few more minutes.
Nagdatt (7/12/2023, 9:26:56 AM): okk.
Technical Support (7/12/2023, 9:27:06 AM): Thank you.
Technical Support (7/12/2023, 9:33:37 AM): Thank you for holding and my apologies
for the wait.
Technical Support (7/12/2023, 9:34:24 AM): I will be taking your case offline and
have it escalated to the support team t verify your grades.
Technical Support (7/12/2023, 9:34:46 AM): I have check the completed assessment
and it has a "pass" listed instead of a grade.
Technical Support (7/12/2023, 9:35:21 AM): Your case will be escalated to verify if
a number grade should be displayed instead of the "pass" that is listed.
Technical Support (7/12/2023, 9:35:35 AM): Once verified, you will be updated via
email.
Technical Support (7/12/2023, 9:35:50 AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, 9:36:52 AM): Yaah. I am passed in those lessons which I have
completed right?
Nagdatt (7/12/2023, 9:37:01 AM): with assesments
Technical Support (7/12/2023, 9:37:17 AM): Yes, that is correct.
Technical Support (7/12/2023, 9:37:21 AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, 9:38:25 AM): Just I want to confirm that What ever I did while
learning course was correct, their nothing to do extra
Technical Support (7/12/2023, 9:38:48 AM): My apologies, I don't understand your
question.
Nagdatt (7/12/2023, 9:39:44 AM): Just I want to confirm that What ever I did while
learning course was correct, their is nothing to do extra for grading. grading will
be calculated based on marks in assesments?
Technical Support (7/12/2023, 9:40:38 AM): Yes, that is correct. You don't need to
do any extra assessment apart from the once within the course.
Technical Support (7/12/2023, 9:40:42 AM): Is there anything else I can assist you
with today?
Nagdatt (7/12/2023, 9:41:45 AM): No. Thanks a lot for your time. Please solve my
case ASAP. Thanks again for your kind replies.
Technical Support (7/12/2023, 9:42:50 AM): You're welcome. You will be notified
once this has been looked into and resolved. You will be updated via email.
Technical Support (7/12/2023, 9:42:50 AM): Thanks for contacting Technical Support.
You may receive a survey in your email about my performance. I would really
appreciate it if you would take a moment to rate your experience with me. Should
you need assistance in the future, we are available online 24/7. We hope you have a
great rest of your day!
Nagdatt (7/12/2023, 9:43:09 AM): ok.
Nagdatt (7/12/2023, 9:43:24 AM): thanks a lot

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