JCM Products

Quick Reference Guide

UBA® Units
NOTE: Due to advancements in related
industry technologies and future product
development, the information in this guide
is subject to change without notice.
For more information product set-up, use, testing procedures and
troubleshooting methods, please contact the Technical Support
Division of Customer Service via the email addresses listed below:

Americas
[email protected]
Europe, UK, Africa, Russia & Middle East
[email protected]
Asia & Oceania
[email protected]

© 2013, JCM Global, Corporation

Part No. 960-000131R_Rev. 6
 UBA® Units
QUICK REFERENCE
TROUBLESHOOTING GUIDE
Table 1 UBA Troubleshooting Descriptions

Description Probable Cause Possible Solutions

Verify that the +12 Volt power
No external power and Ground cables are
properly connected.

Corrupted Software Download the current Software

again.
Bill Acceptor is Test and/or replace the CPU
CPU Circuit Board Failure
Not Working Circuit Board.
ICB Sensor Circuit Board is Remove and reinsert the ICB
not inserted into the CPU
Sensor Circuit Board.
Circuit Board
The EPROM is inserted Remove the EPROM and
backwards (UBA-11) reinsert it again correctly.
Clean the Drive Belts and
Drive Belts are dirty
Pressure Rollers.
Apply finger pressure to check
A Pressure Roller Spring is all
Pressure Roller Springs for
proper tension.
missing or loose
Replace a missing Pressure
Roller Spring,
Foreign material is in the
Frequent Bill Acceptor’s Banknote path Clean the Banknote path,
Jams or in the Cash Box
Re-seat the Acceptor Unit.
The Acceptor is not seated Ensure that the Release Lever
properly in the Frame Latches securely lock into the
Frame.
The Banknote is wider than Use only Banknotes of the
85 mm or narrower than 62 correct Specification size for
mm use with a UBA.

© 2013, JCM Global, Corporation 2 Part No. 960-000131R_Rev. 6

 UBA® Units
Table 1 UBA Troubleshooting Descriptions (Continued)

Description Probable Cause Possible Solutions

Dirt and/or stains on the Clean the Banknote path in the
Rollers, Belts and Lenses Acceptor.
The UBA Unit was Run the Calibration Procedure.
disassembled and Refer to the latest revision of
reassembled, but not the UBA Series Operation and
calibrated following Maintenance Manual (Part No.
Low Acceptance reassembly 960-000097R).
Rate
Check http://jcmglobal.com/en/
The wrong Software or an
support/downloads.aspx for
old version of Software is
the current version of Software
being used in the Unit and download it into the Unit.
Sensor Lenses are loose or Replace or reinstall Sensor
missing lenses.
Download the correct Software
Incorrect Software for the Currency Type being
accepted.
Ensure that the Banknote
Banknotes are not being denominations are included in
accepted by the Software the Software Specifications
being used.
Enable all denominations
Incorrect DIP Switch
settings disabled by DIP Switch
All Bills are being settings.
Rejected Banknote acceptance is
being inhibited by the Host Enable all acceptance modes
Controller at the Host Controller.

Upper/Lower Sensor Change the Upper/Lower

Circuit Board failure Sensor Circuit Board with a
known good Board.
The Unit was disassembled
and reassembled, but was Re-calibrate ALL UBA
not calibrated after Sensors.
reassembly.

© 2013, JCM Global, Corporation 3 Part No. 960-000131R_Rev. 6

 UBA® Units
Table 1 UBA Troubleshooting Descriptions (Continued)

Description Probable Cause Possible Solutions

Turn the power OFF, then ON
again. This action should reset
the Acceptor and cause the
centering mechanism to return
Upper Guide
Centering guides are not at to its Home position.
cannot be
opened their Home position If power cannot be applied,
use a 2.5 mm Hex Nut Driver
to manually move the
centering mechanism to the
open position.
Upper Guide is open Firmly close the Upper Guide.
Open the Upper Guide and
A foreign object or a remove the foreign object or
jammed Banknote is stuck
jammed Banknote. Close and
Motor continues in the transport path re-latch the Upper Guide.
to run
Run the Forward/Reverse
Motor Drive Failure Motor Rotation Test. If the test
fails, replace the Motor and/or
CPU Circuit Board.
Incorrect DIP Switch Set DIP Switch No. 8 to ON,
settings and reapply power to the UBA.
Run test No. 9 - “DIP Switch
Cannot enter the DIP Switch Failure Test” If the test fails, replace
Test mode the CPU Circuit Board.
Exchange the CPU Circuit
CPU Circuit Board Failure Board with a known good
Board.

© 2013, JCM Global, Corporation 4 Part No. 960-000131R_Rev. 6

 UBA® Units
Table 2 UBA Diagnostic Tests

Test Test Name Function Where Used

No.
Transfer Motor Runs the Motor in a When errors indicate a
1 Forward/
Reverse Test forward/reverse direction Motor problem

Stacker Tests the operation of the When a stacking error is

2 Mechanism Test Stacker indicated

3 Running Test Repeatedly cycles the When the Unit has

entire Unit intermittent errors
Anti-Pullback Tests the operation of the When Anti-Pullback errors
4 Mechanism Test Anti-Pullback Mechanism occur
Centering Tests the Centering When Centering
5 Mechanism Test Mechanism Mechanism errors occur

6 Solenoid Test Tests the Solenoid and When errors indicate a

Sensor Solenoid problem exists
General Sensor Tests Various Acceptor When indicators report a
7 Test Sensors Sensor error
Performs a Banknote Starting point for
Banknote
8
Acceptance Test acceptance with or without troubleshooting the
a Cash Box installed Acceptor
When Switch settings do
9* DIP Switch Test Tests DIP Switch Block not yield their programmed
reliability
function correctly
* See Table 5 for further Test Switch settings.

How to Initiate the Standard Tests

Perform the following steps to initiate the Standard Tests:
1. Set DIP Switch #8 to the ON position, and set all remaining
switches to the OFF position.
2. Attach the Power Connector. This action puts the Unit into
Test Mode, as indicated by the lit Red & Green LEDs.
3. Select a Test Mode from the Table 3 List and set the DIP
Switches accordingly.
4. Move DIP Switch #8 to the OFF position. This action
activates the selected Test Mode.
© 2013, JCM Global, Corporation 5 Part No. 960-000131R_Rev. 6
 UBA® Units
Table 3 Standard Test Initiation

DIP Switch
Test an “X” = Switch ON
No. Test Name
1 2 3 4 5 6 7 8
Transport Motor - Forward
1a
Test X
Transport Motor - Reverse
1b
Test X
2 Stacker Mechanism Test X
3 Running Test X
Anti-Pullback Mechanism
4
Test X
5 Centering Mechanism Test X X
6 Solenoid Test X X
7 General Sensor Test* X
Banknote Acceptance Test
8a
without a Cash Box X X X
Banknote Acceptance Test
8b
with a Cash Box X X X X

9 DIP Switch Test† X X X X X X X

* See Table 4 for further Test Switch settings.
† See Table 5 for further Test Switch settings.

© 2013, JCM Global, Corporation 6 Part No. 960-000131R_Rev. 6

 UBA® Units
Table 4 Head Sensor Sub-Test DIP Switch Settings

DIP Switch*
Test LED an “X” = Switch ON
Sensor Name Color
1 2 3 4 5 6 7 8
Entrance Sensor Green
X X
Centering Timing Sensor Red
Anti-Pullback Timing Sensor Green
X X
Exit Sensor Red
Anti-Pullback Home Sensor Green
X X
Centering Home Sensor Red
Transport Encoder Sensor Green
X X
Stacker Encoder Sensor Red
Stacker Home Sensor Green
X X
Cash Box Sensor Red
* During these tests, Dip Switch No. 7 can stay ON as each Sensor Test is selected.

Table 5 DIP Switch Test DIP Switch Settings

DIP Switch LED Status

Step an “X” = Switch ON
No.
1 2 3 4 5 6 7 8 Green Red
1 X X X X X X X X ON ON
2 X X X X X X X OFF OFF
3 X X X X ON OFF
4 X X X OFF ON
5 ON ON

© 2013, JCM Global, Corporation 7 Part No. 960-000131R_Rev. 6

 UBA® Units
Malfunction Error Codes
Table 6 Malfunction Error Code Table

LED Status
Error Cause and Solution
Red Green
Flashes Steady
1 ON Boot ROM Error
Corrupted External
2 ON ROM / No Program in
External Flash ROM Change CPU Circuit Board
3 ON Internal RAM Error
4 ON External RAM Error
Empty the Cash Box,
1 OFF Cash Box Full
then re-install it.
Stacker Pusher Stacker Motor Failure,
2 OFF Mechanism Fault Stacker Encoder Failure,
(Transport Jam Type 1) and/or Stacker Jam
Exit Sensor Circuit
3 OFF Transport Jam (Type 2) Board Failure

Clean Banknote Path and/or

4 OFF Acceptor Jam Lower Sensor Circuit
Board Failure
Transport Motor
5 OFF Transport Encoder Failure
Speed Error

6 OFF Transport Motor Failure Motor or CPU Circuit

Board Failure
Check Upper and/or Lower
7 OFF Sensor Failure Sensor Circuit Board
for Failure
Check Upper Sensor Board,
Processor (CPU)
8 OFF
Communications Failure CPU and Cable connecting
the two.
Anti-Pullback Home Sensor
9 OFF Anti-Pullback Unit Error Failure / Lower Sensor Circuit
Board Failure
Cash Box not seated or not
10 OFF Cash Box Error present / Cash Box Sensor
Circuit Board Failure
© 2013, JCM Global, Corporation 8 Part No. 960-000131R_Rev. 6
 UBA® Units
Table 6 Malfunction Error Code Table (Continued)

LED Status
Error Cause and Solution
Red Green
Flashes Steady
ICB Communications Error
11 OFF ICB Module
(Failure Type 02)
Cheat attempt detected. Check
12 OFF Cheated
all Sensors & clear debris.
Centering Mechanism Solenoid or Upper Sensor
13 OFF
Solenoid Error Board Failure
Centering Mechanism Centering Mechanism Home
14 OFF
Fault Sensor Failure
15 OFF Reserved N/A

Table 7 ICB Initialization Errors

LED Status
Error Cause and Solution
Red Green
Flashes Steady
3 Flashes OFF ICB Disabled ICB is Disabled/Cash Box is Active.

11 Flashes OFF ICB Module Intelligent Cash Box (ICB)

Failure Type 2 Communications Error.

ICB Module Intelligent Cash Box (ICB) Check

12 Flashes OFF Failure Type 7 Sum Error. Memory partially
cleared.

ICB Module Intelligent Cash Box (ICB) Installed

13 Flashes* OFF Failure Type 8* containing data from another
Machine (i.e., data not cleared).
Intelligent Cash Box (ICB) not
ICB Module
14 Flashes OFF Failure Type 9 initiated. Memory was not properly
cleared.
Intelligent Cash Box (ICB) Module
15 Flashes OFF ICB Module
Failure Type AF Error. No ICB Module detected
present on Validator.
* Occurs when three (3) rapid flashes are present when Unit is initially powered-up, indicating an ICB failure.

© 2013, JCM Global, Corporation 9 Part No. 960-000131R_Rev. 6

 UBA® Units
Reject Error Codes
Table 8 Reject Error Codes

LED Status

Green Error Cause and Solution

Red LED LED
(Flashes)
OFF 1 Slant Insertion Re-insert Banknote.
Magnetic Sensor Check for dirt on Magnetic
OFF 2
Pattern Error Head and Rollers.

OFF Paper Detected in

3 Clean - Check for debris.
Acceptor at Standby
OFF 4 Sensor Adjustment Clean all Sensors.

Banknote Feed Error 1 Check

OFF and clean all Belts
5
and Rollers.
Banknote Identification
OFF 6
Error
Clean Sensor Lens.

OFF 7 Barcode Error Clean Barcode Sensor /

Upper Sensor Board Error.

OFF 8 Double Banknotes Clean Sensor Lens - Check for

Detected double Banknotes.
Check DIP Switch Settings
OFF 9 Inhibited Banknote
and/or Game settings.

OFF Banknote inhibited by Host

10 Return Banknote
Machine.
OFF 11 Reserved N/A

OFF Banknote detection Check all Banknote path

12
Error Sensors.

Banknote Length Error Check

and clean all Belts and
OFF 13
Rollers.
Check for dirty/clouded
OFF 14 Photo Pattern Error Lenses; Upper/Lower Sensor
Circuit Board failure.

OFF UV Optical Sensor Check and clean the UV

15
Error Sensor and White Block.

© 2013, JCM Global, Corporation 10 Part No. 960-000131R_Rev. 6

 UBA® Units
ACCEPTOR PREVENTIVE MAINTENANCE
To maintain the unit properly, observe the following precautions, and
correct these conditions, as needed:
• Replace belts if they become frayed, slick and/or worn.
• Keep the bill path, rollers and belts clean.
The Sensor lenses are transparent and made of a Polymer material.
Handle them carefully! To clean the Sensor lenses, use a lint-free,
Micro-fiber Cloth and a mild, nonabrasive detergent, such as liq-
uid dish washing soap mixed with water.
WARNING: Do NOT use Alcohol, Paint Thinner
or Citrus based cleaning solutions to clean
ANY surfaces!

IMPORTANT NOTE: After wiping Lenses, inspect them

to ensure that they have not been moved out of
position, and are flush with the transportation path.
See “Available Cleaning Card” on page 16 regarding the new JCM
Waffletechnology® Cleaning Card authorized for use on all UBA®
Gaming Validators.

Cash Box Preventive Maintenance (P/M)

Conduct the following Preventative Maintenance checks as part of a
regular product maintenance routine:
• Perform periodic preventative maintenance on the Cash Boxes to
ensure proper operation.
• Use Compressed Air via pressurized can, or an Air Compressor jet
to blow out paper fibers and other debris that may have built up
over time.
• Clean the Stacker Feed Rollers (“O” Rings) with a lint-free,
Micro-fiber cloth containing a mild soap/water solution.
• Check the Belts and all moving parts for wear and proper
positioning. If this assembly does not operate properly, it can
cause Banknote jams.

© 2013, JCM Global, Corporation 11 Part No. 960-000131R_Rev. 6

 UBA® Units
AUTO CALIBRATION - SENSORS
Sensors Description
Calibration sets a starting reference point for all Optical Sensors
within the Unit. This procedure should only be performed at a repair
facility. Field calibration is not required.
When to Calibrate
• After the Acceptor’s components have been disassembled for
repair.
• After a Sensor or Processor (CPU) Circuit Board has been
replaced.
Procedure
Refer to the “UBA® Series Operation and Maintenance Manual”
(JCM Part No. 960-000097R) for calibration procedures.

© 2013, JCM Global, Corporation 12 Part No. 960-000131R_Rev. 6

 UBA® Units
®
UBA IN-FIELD TEST
Stand Alone Test Mode
NOTE: Testing can only be performed with the
Acceptor Head installed in a Frame, Power applied
and NO Cash Box in place.
Proceed as follows:
1. Power off the Unit.
2. Set DIP Switches #1, #2, #3 and #8 to the ON position.
3. Apply power to the Unit.
4. Turn DIP Switch #8 OFF. The Unit should cycle briefly.
The Unit is now ready to run a Test.
5. Insert a good quality Banknote/Ticket. The Banknote/Ticket
will either be accepted by the Unit, or will be rejected. If it is
rejected, clean ALL of the Sensors. Check the condition of
the Banknote/Ticket.
6. If the Unit still rejects, there is a possible Sensor problem, or
incorrect Software Version installed. Note the Error Code,
and locate it in the “Reject Error Codes” Table on page 10 of
this Guide.
7. If the Unit still does not accept the Banknote/Ticket, verify
that proper Power levels are being applied.
NOTE: While in this Test Mode, you can verify
whether the unit is working properly.
8. When the Unit cycles on Power-up, it indicates that the
Power and forward Motor operation are functioning properly.
9. When you insert a plain piece of Paper and it is rejected, it
indicates proper reverse Motor operation.
10. When various denominations of Banknotes are inserted and
accepted, it indicates that each Banknote was successfully
matched against its characteristics recorded in the Software.

© 2013, JCM Global, Corporation 13 Part No. 960-000131R_Rev. 6

 UBA® Units
UBA® - BLUEWAVE-2 DOWNLOAD TOOL
Using the JCM BlueWave-2 Download Tool
NOTE: Refer to the "BlueWave 2.0 Download Tool"
Operators Manual (JCM Part No. 960-000924R) for
detailed instruction.
Perform the following procedure to initiate a Software Download:
1. Copy the required Software File to be downloaded into a
"DOWNLOAD" Folder on a Standard SD Memory Card.
2. Insert the SD Memory Card into the BlueWave Tool.
3. Ensure that Power is applied to the UBA® unit.
4. Turn the BlueWave Device’s Power ON, and confirm that the
Battery Life LED is illuminated Green.
5. Confirm that the SD Memory Card Status LED initially lights
Orange, and then turns Green.
6. Connect the BlueWave Device to the PC using a Male-A to
Male-B USB Cable.
7. The uppermost BlueWave Device Status LED will light
Green when the BlueWave is communicating with the
UBA® unit.
8. Press the “LOAD” Button on the BlueWave Device to begin
the required Software Download.
9. The BlueWave Device Status LED will display the following
LED States:
a. Orange while the UBA® Memory is being erased, then
b. Alternates between Green and Red while the Software file is
being transferred to the UBA®; then
c. Orange during the CRC verification check. When the uppermost
BlueWave Device Status LED (Top) and the center SD Memory
LED (Middle) BOTH light Green, the download successfully
completed.
d. Turn the BlueWave Power Switch to OFF; disconnect the USB
Cable, and reset the UBA® unit to its Normal Operating State.
The BlueWave Tool Downloading process is now complete.

© 2013, JCM Global, Corporation 14 Part No. 960-000131R_Rev. 6

 UBA® Units
®
UBA - PC DOWNLOADING
NOTE: To perform this procedure, make sure that:
1. The “JCM Tool Suite Standard Edition”
Application (available at http://
www.jcmglobal.com/en/support/downloads/
tools.aspx) program has been pre-loaded
onto the PC.
2. The USB Device Drivers have been
installed on the PC and
3. The UBA Software is available for download
on the PC.
Use the following procedure to initiate a PC download:
1. Make sure power is applied to the UBA® unit.
NOTE: When updating the same Protocol Software,
the DIP Switches can be left in the operating position.
2. Connect the PC to the UBA® unit via a standard USB
(A[male]/B[male]) Cable connection.
3. Click on the JCM Tool Suite icon to start the program down-
load.
4. Use the Download Arrow (located to the right of the “Service
Mode” block), and Mouse-click on the “Download” Screen
Button.
5. Use the “BROWSE” Screen Button to select the Program
Data File to be downloaded into the UBA® unit.
6. Mouse-click on the “Download” Screen Button.
When the “Target file has been Downloaded Successfully”
dialog box appears on the PC Screen, disconnect the USB
Cable. The download is complete.

© 2013, JCM Global, Corporation 15 Part No. 960-000131R_Rev. 6

 UBA® Units
AVAILABLE CLEANING CARD
A JCM Waffletechnology® Validator Cleaning Card is now available
(JCM Part No. 501-000180R, Manufacturer’s Part No. KWJCM-
B2B15M). The cleaning card is designed to be used as a supplemen-
tal part of a Preventive Maintenance program to help in reducing dirt
and Paper dust build-up within a Unit. Use of this Card will optimize
performance between regular Preventive Maintenance intervals.This
is the ONLY cleaning card authorized for use on the UBA® Gaming
Validator (See Figure 1).

Cleaning Card Pouch Cleaning Card

Figure 1 JCM Waffletechnology Cleaning Card
CARD FEATURES
• A unique Waffletechnology® design that hugs all surfaces to
insure complete surface cleaning
• Specially designed scrubber patterns insure that Belts and O-ring
Rollers are cleaned and lubricated to prevent them from drying out
over time.
DIRECTIONS FOR USE
1. Remove the Cleaning Card from its Pouch and insert it into
the Validator.
2. The Cleaning Card will be accepted and rejected
automatically.
3. Repeat this process several times to ensure that sufficient soil
build-up has been removed.
4. Insert and HOLD the Cleaning Card while the Validator
pulls in on it to ensure proper Belt cleaning.
5. Dispose of the used Card in an environmentally safe manner.
For more information and a list of Authorized Waffletechnology®
Distributors, visit: http://www.jcmwaffletechnology.com.
© 2013, JCM Global, Corporation 16 Part No. 960-000131R_Rev. 6
 UBA® Units

JCM International
Offices
Japan Cash Machine Germany GmbH
Muendelheimer Weg 60
D-40472 Duesseldorf Germany
Phone: +49-211-530-645-60
Fax: +49-211-530-645-85
E-mail: [email protected]
JCM United Kingdom Ltd.
Unit B, Third Avenue
Denbigh West Business Park
Bletchley Milton Keynes
Buckinghamshire MK1 1EJ
Phone: +44 (0) 1908-377-331
Fax: +44 (0) 190-837-7834
E-mail: [email protected]
JCM Gold (HK) Ltd.
Unit 1-7, 3/F., Favor Industrial Centre
2-6 Kin Hong Street, Kwai Chung,
N.T. Hong Kong
Phone: +852-2429-7187
Fax: +852-2929-7003
E-mail: [email protected]

UBA® Units
Quick Reference Guide

© 2013, JCM Global, Corporation Part No. 960-000131R_Rev. 6

 UBA® Units

JCM International
Offices
JCM American
925 Pilot Road, Las Vegas, NV 89119
Phone: +1-702-651-0000
Fax: +1-702-644-5512
E-mail: [email protected]

USA Regional Offices

Illinois Office
3000 Dundee Road, Ste. #402
Northbrook, IL 60062
Office: (847) 418-3354
Fax: (847) 418-3357

Mississippi Office
4063 Ginger Drive, Ste. B
D’Iberville, MS 39540
Office: (228) 344-8601
Fax: (228) 354-8608

UBA® Units
Quick Reference Guide

© 2013, JCM Global, Corporation Part No. 960-000131R_Rev. 6