Principles of Management - Homework ch15 - Class G10

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June runs her own small business, selling beauty products for women.

She hires 10 employees in


different roles such as procurement, marketing, accounting, and sales. “Making employees happy
will lead to higher performance” – believing in the relationship between job satisfaction and job
performance, June attempts to make her employees happy. They can go to the office late or go
home earlier if they need to pick up their children from school. June lets them have breakfast or
lunch inside the office because it is convenient and comfortable for her employees. She offers
generous salaries and rewards for the staff even though sometimes the company cannot reach the
target revenue. Her employees are happy, and they satisfy with the jobs here. However, June has
not observed a rise in performance from her staff. She wonders if there is an unknown about
relationship between employee job satisfaction and their job performance.

As an expert in business management, you will explain to June why she could not see the
correlation between job satisfaction and job performance as her expectation.

I want to remark that while June's assertion that "Making employees happy will lead to higher
performance" is not incorrect, the manner in which she does this is ineffective for her employees'
enhanced productivity.

First, even while we want to make sure that our employees are happy, our company also has to
maintain high standards of discipline that are reasonable for our employees. The punctuality is
one of the most important factors that will lead to the success of the business. While giving
employees some flexibility with their work schedules may increase employee happiness, it's
important to establish a balance between freedom and responsibility. Employees may lose
motivation or inclination to give their best effort if there is no oversight or monitoring.
Accountability may be maintained by frequent check-ins, progress reports, and feedback
sessions.

Second, June should reconsider allowing her staff to have lunch in the office. Perhaps those who
have breakfast or lunch at work will find it convenient and pleasant. But what about other
people? Disgusting stench will be produced by the combination of the smells of the dishes
brought into the gathering. The others will have low job satisfaction as a result of this.

Thirdly, for the success of business, a well-stated aim is essential. It becomes difficult to
objectively assess work performance if there are no clear objectives, responsibilities, or
deadlines. As a result, it is challenging to determine whether employees are living up to or
surpassing those standards.

Finally, it is important to note that the relationship between job satisfaction and job performance
is not solely one-directional. Job satisfaction can contribute to job performance. It’s also possible
that job performance influences job satisfaction. Elevated levels of job performance, such as
receiving, recognition, or achieving goals, can enhance job satisfaction. For example, if a seller
reaches the targets of that month, that seller can have big rewards in the month.

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