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National University of Modern Languages

Subject: Business Process Engineering


Submitted to: Col. Khalid Chohan
Submitted by: SHAZAR ALAMGIR (SP-21417)
Class: BSSE-IVB
Q: Write an essay on ten critical decisions in BPE?
Introduction
Organizational innovation and improvement are fundamentally based on business process
engineering (BPE). It entails the methodical redesign and optimization of company processes in
order to boost productivity, cut expenses, and boost overall performance. Organizations must
make a number of crucial choices that affect how they develop, implement, and manage their
processes if they are to be successful in BPE. In the area of business process engineering, eleven
such crucial decisions are examined in this essay.

Managing QCD (Quality, Cost, and Delivery)


Imagine a pizza delivery company. They must ensure their pizzas are high-quality, prices are
competitive, and deliveries are on time. Deciding how to balance these aspects is a critical choice
in BPE.

2. Designs of Goods and Services


When designing a new smartphone, a company needs to consider what features customers want
and what's trending in the market. This decision impacts the product's success.

3. Process and Capacity Design


A car manufacturer decides how to arrange their assembly line for efficient production. Proper
design increases productivity and reduces costs.

4. Location
If a retail company is expanding, choosing the right location for a new store is vital. Proximity to
customers, suppliers, and favorable business conditions can make or break a venture.

5. Layout
Think of an office space. Deciding between an open-plan or cubicle layout affects how
employees collaborate and work, impacting overall productivity.

6. Human Resources
Hiring and retaining skilled employees is essential. A tech company needs the right software
developers and engineers to succeed in their industry.

7. Supply-Chain Management
A clothing retailer needs to decide where to source materials, how to produce clothing, and how
to distribute it efficiently. Good supply-chain decisions reduce costs and keep products available.
8. Inventory Management
Consider a grocery store. Deciding how much stock to keep on hand without overstocking or
running out is a constant challenge. Proper inventory management ensures customers find what
they need.

9. Scheduling
In a busy restaurant, scheduling kitchen staff and waitstaff effectively is critical to meet customer
demand during peak hours without wasting resources during slower times.

10. Maintenance
A transportation company relies on a fleet of trucks. Deciding when and how to maintain these
vehicles ensures they don't break down unexpectedly, which could disrupt operations.

Conclusion
In the competitive business world, making the right decisions in these ten areas can determine a
company's success. Whether it's managing quality, designing products, or optimizing processes,
these choices are interrelated and should be approached strategically to ensure efficiency and
customer satisfaction while managing costs. Adapting and evaluating these decisions continually
is crucial for long-term success and growth in today's business environment.
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