MDIndia > HAWK Mobile Application and Chat Bot (New Click)

 Download E-Card
 Claim Intimation
 Cashless Status, Claims Status
 View Profile
 View Policy Details
 View Enrolled Profile/s
 Search PPN and Non PPN network Hospitals
 Md India Health Insurance SPOC details
 Branch Locator
 Query and General FAQs

http://mdichatbot.mdindia.co
m/mdichat/mdichat.aspx
MDIndia > Services Offered

Web Services IVR facility (AVAYA) Dedicated email ID

• E-Enrollment. • For easy and quicker resolution • @mdindia.com. (Generic ID)
• Employee Login. of queries over the toll free • In addition to the general
• Instant E-cards. lines. customer care email ID.
• Network hospital List. • For esteemed Corporate • Useful for reporting queries or
• Online claim Intimation. Customers. grievances.
• Claim Status. • For easy and quicker resolution
• Queries. of queries over the toll free
• ECS Updation. lines.
• Grievance Tools.
Corporate Employee Login Credentials :-

1) Log on to www.mdindiaonline.com
2) Click on My account
3) Select Corporate Employee Login.
4) For corporate employee if you are
not registered click on 'New User?'
5) Fill up the form for new user
6) Create your own user name &
password.

Note :- Above Process for Creating

User ID and Password by default who is
enrolled in our records and same will
can be excess in Mobile App or Web
Portal (www.mdindiaonline.com )
Also we have another option for fix
User ID and Password as per
requirement

4
Corporate Employee assistance services
 Employee interface through online dedicated portal: Employees can access
our Self Employee LoginID and Password and various wellness services
through this portal.
Portal Highlights:
 Single window login to access enrollment, TPA and wellness services
 Login is mapped as per employee ID; Password can be personalized by
the employees
 Portal offers facility of online claim submission with soft copy upload,
facility of e-card download, policy T&C check, sum insured balance
update and real time claim/cashless status check
 E-mailer alerts and SMS alerts for cashless/ claims status
 Same Portal gives access to all services of wellness
 Mobile app : All features of the Hawak can also be viewed /obtained on our
mobile App, on Android and IOS
 24/7 IVR based call center : The call center can be accessed for assistance and
real time query resolution . We also back this up with 24/7 mobile helpline at
all locations .

 Short SMS service for real time update of all transactions. Auto SMS is also
sent for all transactions on the registered mobile number. (91-8691863863)

 We also provide Dedicated Relationship Matrix for Personalized Assistance. A

three tier escalation matrix is provided for any escalations.
 Chat Bot –New & Unique Feature
 Reach out Call s- New & Unique Feature (Timely Automated Calles with Call
with latest claim update)
 What’s Up Massaging Services:- New & Unique Feature (What’s up Number:-
8587856684

5
 Quick Link for Self Assistance
Hospital List https://mdindiaonline.com/ProviderList.aspx

https://mdindiaonline.com/E-Cardrequest.aspx
Instant E card
MDIndia
http://www.mdindiaonline.com/

Hawk Mobile App

https://play.google.com/store/apps/details?id=com.mdid.hawk

Claim Status
https://mdindiaonline.com/Claimstatus.aspx?lt=c_all

CHAT BOT http://mdichatbot.mdindia.com/mdichat/mdichat.aspx

IRDA Claim Form: http://www.mdindiaonline.com/documents/claimform.pdf

Check List: http://www.mdindiaonline.com/documents/claimdocumentschecklist.pdf

07/10/2021
 Discharge
Cashless Process Authorization •Insured to pay for all non-covered services
•Insured to approach network hospital •Our respective Doctor assesses the like, registration fees, telephone bills etc.
with doctor prescription and ID card pre-authorization request based on •Insured to verify and sign hospital bill and
•Insured to fill up Part 1 & 3 of pre eligibility. claim form and leave all original documents
authorization form •Query if any, is sent to hospital. Insured is at hospital.
•Hospital will fill part 2 and fax/ email/ also informed on phone/SMS/Email. • Xerox of relevant documents can be taken
upload to MD India TPA Pvt. Ltd •Authorization is given by the patient

Network Hospitals

Emergency Planned
Hospitalization
Claim Process Hospitalization

Non Network Hospitals

Reimbursement Claims
Insured will submit claims for non network hospitals and pre
and post hospitalization claims arising out of cashless hospitalization

7
MDIndia > Non-Cashless Claims Process

Insured sends all Original

Member intimates us as per Insured admitted as per hospital documents along with claims
Claim registered after receipt of
policy T & C while hospitalization norms. All payments made by form to TPA office within
claim intimation A
occurs member stipulated time frame as per T &
C

Is document
received/GI
Is claim TPA performs medical scrutiny of Intimated within
payable? the documents stipulated time as
Yes per t &C •Insured Must have a copy
Yes of all bills in electronic mode
No No or photocopy for future
reference also mentioned
updated Mobile Number and
Recommendation will send to IC Email ID in the claim form
with Justification for approval and
IC will allow or deny as per
justification

Is Payment to be made to
TPA checks document documentatio Claims processing done as Associate. The discharge
sufficiency n complete Yes per set Turn Around Time voucher and copy of payment
as required receipt to be sent within 3
working days to the member
No

Send mail about deficiency and

A
document requirement

MDI Confidential Proprietary

8
Information
WE ARE A CLASS APART………..CHOOSE US!