User Manual

Author: Artur KORLAK

Version 3.0 ANG

11/2020
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MyDHL+
 Table of contents:
1. General information on MyDHL+ application ............................................................................ 6
2. Account registration in MyDHL+ app .......................................................................................... 6
2.1. Registration / login window ................................................................................................. 6
2.2. I have a DHL Express account number ................................................................................ 7
2.3. Data details ........................................................................................................................... 7
2.4. Confirmation of Registration ............................................................................................... 8
2.5. Activation email .................................................................................................................... 8
2.6. Welcome message ............................................................................................................... 8
3. First steps after registration ........................................................................................................ 9
3.1. Login window ....................................................................................................................... 9
3.2. First steps after logging in.................................................................................................... 9
3.3. "Send" tab ........................................................................................................................... 10
3.4. "Tracking" tab ..................................................................................................................... 10
3.5. "Manage shipments" tab ................................................................................................... 10
4. Settings ....................................................................................................................................... 11
4.1. My Profile ........................................................................................................................... 11
4.1.1. Update my details....................................................................................................... 11
4.1.2. Change of the password............................................................................................. 11
4.2. Manage MyDHL+ ................................................................................................................ 12
4.3. My Shipment Settings ........................................................................................................ 12
4.3.1. Manage default settings - delivery options, shipment protection. ......................... 13
4.3.2. Manage default settings - customs clearance, declarations .................................... 13
4.3.3. Manage Default Settings - Courier Pickups, Returns, and Saving Shipments ......... 14
4.3.4. Manage default settings - assignment of shipments................................................ 14
4.3.5. Manage default settings - Currencies and measures, addresses............................. 15
4.4. My Shipment Settings ........................................................................................................ 15
4.4.1. My DHL account.......................................................................................................... 15
4.4.2. Authorized use of the account................................................................................... 15
4.4.3. Packaging settings ...................................................................................................... 16
4.4.4. Shipment references .................................................................................................. 16
4.4.5. Printer settings ........................................................................................................... 17
4.4.6. Status notifications and sharing details..................................................................... 17
4.4.7. My customs invoice templates .................................................................................. 18
4.4.8. My products / lists of goods ....................................................................................... 18
4.4.9. Digital customs invoices ............................................................................................. 19
4.5. Find a DHL Location............................................................................................................ 20
4.6. Help Center......................................................................................................................... 20
5. Generating a shipment .............................................................................................................. 21
5.1. Create new shipment ......................................................................................................... 21
5.1.1. Contact details ............................................................................................................ 21
5.1.2. Shipment details ......................................................................................................... 21
5.1.3. Packaging options ....................................................................................................... 22
5.1.4. How to pay? ................................................................................................................ 22
5.1.5. Date of selection ......................................................................................................... 22
5.1.6. Value added services .................................................................................................. 23
5.1.7. Courier ordering ......................................................................................................... 23
5.1.8. Return label................................................................................................................. 23
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 5.1.9. Summary of shipping costs ........................................................................................ 23
5.1.10. Print and go! ............................................................................................................... 24
5.1.11. Sample bill of lading ................................................................................................... 24
5.1.12. Delivery confirmation ................................................................................................. 24
5.2. Create from favourites ....................................................................................................... 25
5.3. Create from History............................................................................................................ 25
5.4. Shipment from favourites vs. parcel from history............................................................ 25
5.5. Schedule a pickup............................................................................................................... 26
5.6. Check the price and time ................................................................................................... 26
5.7. Tracking............................................................................................................................... 28
5.7.1. Track shipment ........................................................................................................... 28
5.7.2. Track by reference ...................................................................................................... 28
5.7.3. Monitoring and notifications ..................................................................................... 28
6. Manage shipments .................................................................................................................... 28
6.1. Manage my shipments....................................................................................................... 29
7. Troubleshooting ......................................................................................................................... 29

MyDHL+
 List of figures:
1. Registration - Step 1 ........................................................................................................... 6
2. Registration - Step 2 - choosing a DHL Express account .................................................... 7
3. Registration - Step 3 - customer number ........................................................................... 7
4. Registration - Step 4 - contact details ................................................................................ 7
5. Registration - Step 5 - activation message ......................................................................... 8
6. Activation mail ................................................................................................................... 8
7. Information e-mail ............................................................................................................. 8
8. Home page - login .............................................................................................................. 9
9. First steps after logging in .................................................................................................. 9
10. Send window .................................................................................................................... 10
11. Tracking window .............................................................................................................. 10
12. Manage Shipments window ............................................................................................. 10
13. My Profile window............................................................................................................ 11
14. Contact information ......................................................................................................... 11
15. Password change.............................................................................................................. 11
16. Manage MyDHL+.............................................................................................................. 12
17. My Shipment Settings window ......................................................................................... 12
18. Manage Default Settings part 1 ....................................................................................... 13
19. Manage Default Settings part 2 ....................................................................................... 13
20. Manage Default Settings part 3 ....................................................................................... 14
21. Manage Default Settings part 4 ....................................................................................... 14
22. Manage Default Settings part 5 ....................................................................................... 15
23. My account settings ......................................................................................................... 15
24. Authorized Account Use Settings ..................................................................................... 16
25. Change Packages Settings................................................................................................ 16
26. Shipment References settings .......................................................................................... 16
27. Printers Settings ............................................................................................................... 17
28. Notification Settings ......................................................................................................... 17
29. Sharing Settings................................................................................................................ 18
30. Customs invoice templates settings ................................................................................. 18
31. Product settings and lists of goods .................................................................................. 18
32. Digital Customs Invoices (PLT) settings ............................................................................ 19
33. PLT activation Settings - generating invoices by DHL ...................................................... 19
34. PLT activation - own invoices ........................................................................................... 19
35. DHL locations .................................................................................................................... 20
36. Help Center ....................................................................................................................... 20
37. Generating a shipment - Contact Details ......................................................................... 21
38. Generating a shipment - Shipment Details, Contents Description, Shipment Reference,
Value and Insurance ......................................................................................................... 21
39. Generating a shipment - Packaging Options ................................................................... 22
40. Generating a shipment - how to pay? .............................................................................. 22
41. Generating a shipment – selecting dates ......................................................................... 22
42. Generating a shipment - additional services.................................................................... 23
43. Generating a shipment - ordering a courier ..................................................................... 23
44. Generating a shipment - Return Label ............................................................................. 23
45. Generating a shipment - summary of shipment costs ..................................................... 23
46. Generating a shipment - Print and go! ............................................................................ 24
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 47. Generating a shipment - bill of lading, waybill doc., shipping confirmation ................... 24
48. Generating a shipment - Delivery Confirmation .............................................................. 24
49. Generating a shipment - Favourites ................................................................................. 25
50. Generating a shipment - From history ............................................................................. 25
51. Schedule a pickup ............................................................................................................. 26
52. Shipment cost estimation ................................................................................................. 26
53. Shipment cost estimation - step from / to ....................................................................... 26
54. Shipment cost estimation - the step of selecting the shipment ....................................... 27
55. Shipment cost estimation - product selection .................................................................. 27
56. Tracking - tracking your shipment ................................................................................... 28
57. Tracking - Track by reference ........................................................................................... 28
58. Monitoring and notifications ........................................................................................... 28
59. Manage my shipments ..................................................................................................... 29

MyDHL+
 1. General information on MyDHL+ application
Link to the application: https://mydhl.express.dhl/pl/pl/home.html
MyDHL+ app is an easy-to-use web application for DHL Express customers. It is one-of-a-kind
solution for creating and managing DHL Express shipments. In MyDHL+:

 you can check the price according to your contract

 you can schedule a pickup by a courier
 you can print the shipping and return labels
 you can display the history and create all kinds of reports
 you can send and receive shipment notifications
 you can authorize the use of your account to your contractor
 you can assign the shipment to another person to complete the generation of the bill of
lading
 you can launch the Paperless Trade (PLT) function - exchange of customs documents
through the application
 you can launch the ProView application - an application for tracking shipments

Requirements:

 a computer with any operating system

 an active e-mail
 Internet and browser access (we recommend Google Chrome)
 access to a printer (laser and / or thermal)
 PDF viewer (Adobe Reader)

2. Account registration in MyDHL+ app

2.1. Registration / login window

To use MyDHL+ app, you need to register

an account.
To do this, go to the website and click
"Register now"

You can also click on the link below:

https://mydhl.express.dhl/pl/pl/registrati
on.html

Figure 1 Registration - Step 1

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 2.2. I have a DHL Express account number

A window appears where you have to

choose whether you have an export and /
or import account. After selecting "No",
you can send your data to the Sales
Representative to contact you to set up
account numbers.

Figure 2 Registration - Step 2 - choosing a DHL Express account

After ticking that you have a customer

number, you must enter them (the
export account consists of 9 digits and
starts with 414xxxxxx or 427xxxxxx. The
import account consists of 9 digits and
starts with 95xxxxxxx or 96xxxxxxx). After
entering, click "Next".

Figure 3 Registration - Step 3 - customer number

2.3. Data details

After entering the customer number, you

must enter the basic data:
name and surname, company name,
telephone number in the appropriate
format and enter the login details - e-mail
address as login and password (the
password must consist of at least 8
characters, with upper- and lower-case
letters, a number and a special character).
you accept the terms and select the
appropriate icon. Click on "Register".

Figure 4 Registration - Step 4 - contact details

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 2.4. Confirmation of Registration

If you manage to correctly register the

account in the application, you will
receive a message on the website.

Figure 5 Registration - Step 5 - activation message

2.5. Activation email

You will receive a confirmation of

registration and an activation link to the
e-mail address.
Mail is sent from [email protected].
Click on: "Activate MyDHL+ registration -
log in now!"

NOTE:
The e-mail may end up in a SPAM mailbox
or junk mail.

Figure 6 Activation mail

2.6. Welcome message

After activation, you will get another e-

mail welcoming you among registered
customers.
You can log in to the application via the
button "MyDHL+ Log in!" or you can enter
the website via the browser.

Figure 7 Information e-mail

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 3. First steps after registration
3.1. Login window

Go to the main page of the application (or

click on the appropriate field from the e-
mail: "MyDHL+ Log In". You can log in to
the application.

Figure 8 Home page - login

3.2. First steps after logging in

After entering the login and password, the

start page with the most important
information appears.
1. back to the home page,
2. creating, cost estimating a shipment,
ordering a courier, importing shipments
from a file,
3. shipment tracking options - access to
the ProView application,
4. information about shipments created
thanks to the app, the ability to check
historical orders,
5. account settings in the app,
6. quick access to the most important
activities in the app,
7. view of recent shipments,
8. traceability of shipments,
9. saved shipments that require further Figure 9 First steps after logging in
action,
10. information about ordered courier,
11. parcels that have already been
generated, waiting to be picked up by the
courier
12. completed courier orders
13. quick links, e.g. to the store's
website.
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 3.3. "Send" tab

Generating a shipment - generating a bill

of lading,
Generating a shipment from history -
copying a parcel that has already been
generated,
Generating a shipment from favourites - Figure 10 Send window
the ability to generate a shipment from
shipments previously saved to favourites,
Check the price and time - the possibility
of price estimation according to an
individual price list (if the customer
number has been entered),
Order a courier - you can order a courier,
Upload file with shipments - import
shipments from a .CSV or .TXT file,
Order consumables - you can order
envelopes, poly mailers, etc.

3.4. "Tracking" tab

Track shipments - the option to check

shipment status after entering AWB
Track by reference - the option to check
the shipment status after entering the Figure 11 Tracking window
reference numbers
Monitoring and notifications - the option
to check and set notifications for
shipments

3.5. "Manage shipments" tab

All shipments - history of shipments

generated from the app and a manifest
was issued (shipments were sent to DHL
Express servers),
My pickups - courier orders history and Figure 12 Manage Shipments window
the option to order pickup,
Directory - a directory of senders and
recipients’ addresses - the option to add,
delete and edit contacts,
Reports - the option to generate directory
reports, courier report, summarizing
shipments, detailed incident report and
detailed shipment report,
View All Not Sent - Shipments for which no
manifest has been issued.
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 4. Settings
4.1. My Profile

You can manage your profile in MyDHL+

app.

Figure 13 My Profile window

4.1.1. Update my details

Contact information - change your

contact details:
Name, company, address, postal code,
city, telephone number, entering the VAT
number, EORI

Figure 14 Contact information

4.1.2. Change of the password

Ability to change the password for

MyDHL+ app

Figure 15 Password change

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 4.2. Manage MyDHL+

Your process of generating a shipment -

the ability to set the appearance of the
application when generating the
consignment note:
 Step by step - to go to the next
window, you have to fill in the data and
move on
 All in one - all windows for generating
a shipment can be displayed on one
page.
MyDHL+ desktop - personalizing the
desktop settings (windows after logging
in)
Manage quick links - on the desktop, you
can enter your own links, e.g. to the
store's website.

Figure 16 Manage MyDHL+

4.3. My Shipment Settings

The possibility of personalizing MyDHL+

app in such a way as to choose as few
options as possible when generating the
bill of lading, and thus generating the
shipment faster.

Figure 17 My Shipment Settings window

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 4.3.1. Manage default settings - delivery options, shipment protection.

Delivery options - option to choose

between documents and shipment,
option to choose a default product from
the pool made available by DHL EXPRESS,
option to set the default country of the
recipient
Shipment protection - the possibility of
permanent shipment insurance.
Possibility to enter the equivalent of the
shipment or to enter a fixed insurance
value

Figure 18 Manage Default Settings part 1

4.3.2. Manage default settings - customs clearance, declarations

Customs clearance - settings to decide

how you want to generate a pro-forma /
commercial invoice.
Declarations - possibility to set additional
forms.

Figure 19 Manage Default Settings part 2

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 4.3.3. Manage Default Settings - Courier Pickups, Returns, and Saving Shipments

Courier pickups - option to set a default

pickup when generating a shipment.
Return of parcels - possibility to set
whether you want to generate return
parcels.
Saving shipments - the ability to set a
prompt whether the application should
save shipments you are working on.

Figure 20 Manage Default Settings part 3

4.3.4. Manage default settings - assignment of shipments

Assignment of shipments - the possibility

of adjusting various restrictions in the
creation of selected shipments.

Figure 21 Manage Default Settings part 4

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 4.3.5. Manage default settings - Currencies and measures, addresses

Currencies and measures - Set the default

units of measure, value and insurance
currency.
Addresses - possibility to set default
addresses.

Figure 22 Manage Default Settings part 5

4.4. My Shipment Settings

4.4.1. My DHL account

Possibility to choose default accounts,

registration to an ebilling account, adding
new export and import accounts.

Figure 23 My account settings

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 4.4.2. Authorized use of the account

You may allow other users to use your

account to create shipments - such as the
shipper you frequently use to import
shipments. You can control your account
visibility, payment options and other
shipping restrictions. You can check to see
if you used another user's account to get
access.

Figure 24 Authorized Account Use Settings

4.4.3. Packaging settings

You can set default packages, weight and

dimensions of the parcel to save time
when generating the shipment. You can
also add our own packaging with
individual parameters.

Figure 25 Change Packages Settings

4.4.4. Shipment references

You can configure shipment reference

field, which is the most frequently
selected by the user - cost center.

Figur e26 Shipment References settings

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 4.4.5. Printer settings

You can set printers for printing labels and

other documents generated from the
application. You have the option of setting
up a laser printer and a Zebra thermal
printer.

Figure 27 Printers Settings

4.4.6. Status notifications and sharing details

The option to personalize notifications

that are sent to the indicated e-mail
addresses, you can set various
notifications and information that will be
sent along with the e-mail notification.

Figure 28 Notification Settings

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 Possibility to set your own templates and
use DHL templates.

Figure 29 Sharing Settings

4.4.7. My customs invoice templates

Option to set templates for customs

invoices. Option to personalize your own
customs invoices by entering key details.

Figure 30 Customs invoice templates settings

4.4.8. My products / lists of goods

The ability to create lists of products that

you use most often.

Figure 31 Product settings and lists of goods

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 4.4.9. Digital customs invoices

Possibility to send invoices digitally to

customs authorities. This saves time,
eliminating the need to print and attach
documents to shipments. Digital Invoices
(PLT) - help speed up customs clearance.

Figure 32 Digital Customs Invoices (PLT) settings

4.4.9.1. Digital Customs Invoice (PLT) option active

To activate digital invoices, select the

"Yes, I would like to subscribe" option,
select the option whether you want to
generate invoices with the help of DHL, or
you want to add our own files with
invoices.
Option - generating a customs invoice by
DHL. You have to upload a signature, the
company logo and accept the regulations.

Figure 33 PLT activation Settings - generating invoices by DHL

If you chose "No - I will use my own

customs invoices", a message will appear
when generating the shipment that the
appropriate files have been added.

Figure 34 PLT activation - own invoices

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 4.5. Find a DHL Location

You can easily find an authorized partner,

a DHL facility or a DHL parcel locker. Just
enter your address and the map with
marked locations will show which facility
is closest to you.

Figure 35 DHL locations

4.6. Help Center

Support from international shipping

specialists is all in one place, you can get
shipping advice, Customs advice, contact
DHL Express and check frequently asked
questions.

Figure 36 Help Center

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 5. Generating a shipment
5.1. Create new shipment
5.1.1. Contact details

New shipment:
Go to the Send tab, and then to Create
shipments.
The new address, which you have entered
manually, can be saved in the directory.
This will allow you to create your own
directory in the app. Later you can select
the previously saved address. After
entering the mandatory fields marked
with an asterisk, proceed by clicking
"Next".

Figure 37 Generating a shipment - Contact Details

5.1.2. Shipment details

In the next step, choose in the Shipment

details field whether you want to send
documents or a parcel that is subject to
customs clearance. Enter the content of
the shipment (in English). You can enter
the shipment reference, which field
appears on the consignment note and on
the collective invoice. This is a field where
you can enter, for example, a cost center
in the company.
If you send a Parcel, you must enter the
value of the parcel. you can insure the
shipment by selecting "I would like to
insure my shipment", the insured value Figure 38 Generating a shipment - Shipment Details, Contents Description,
cannot be greater than the declared Shipment Reference, Value and Insurance

value. Click "Next".

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 5.1.3. Packaging options

Select the type of packaging. Select the

appropriate DHL packaging from the
drop-down list or select the "my
packaging" option, which means that you
must enter the weight and dimensions of Figure 39 Generating a shipment - Packaging Options
the package. If you want to send several
parcels to one recipient, select the "Add
another parcel" option and enter the
data. After entering all data, click the
“Next” button.

5.1.4. How to pay?

In the next step, you choose the payment

option, whether you want the payer to be
a different customer number or the payer
to be you. After choosing click "Next".
Figure 40 Generating a shipment - how to pay?
5.1.5. Date of selection

The next step is information when you

want to send the parcel. Choose the date,
and below you will see the available
product and information about when it
will be delivered. After clicking "details"
detailed information is displayed about
the price according to your own price list.
To choose the right product, click
"Select".

Figure 41 Generating a shipment – selecting dates

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 5.1.6. Value added services

Additional services appear in the next

step. You can choose the appropriate
service by checking the checkbox. You can
choose nothing, then just click the "Next"
button. Figure 42 Generating a shipment - additional services

5.1.7. Courier ordering

The next window informs you if you want

to order a courier for the shipment. After
selecting the "YES" option, select the time
frame, i.e. the hours when the courier
should arrive to pick up the parcel, fill in
additional information, such as the
location of the parcel collection (e.g.
warehouse, 3rd floor, etc.), enter the total
weight of the parcels that you are
sending. Additionally, you can enter
additional instructions for the courier,
which the courier will see after submitting
Figure 43 Generating a shipment - ordering a courier
the order. In the pickup address field, you
see the address at which the courier will
arrive. Click "Next".

5.1.8. Return label

You can enter whether you want to

generate a return label, which is valid for
3 months from the date of generating
Figure 44 Generating a shipment - Return Label
your own bill of lading. Choose the
appropriate option and click "Next".

5.1.9. Summary of shipping costs

In a new window, you will see a summary

of shipping costs and a summary about
the shipment. Read the conditions of
carriage and declare that the shipment
does not contain prohibited items by
clicking "Accept and continue".
Figure 45 Generating a shipment - summary of shipment costs
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 5.1.10. Print and go!

A window appears with information

which files and in what quantity you want
to print by clicking on Print selected
documents. Information about the
shipment appears on the right, i.e. AWB
number, JJD number (package number),
order confirmation number and pick-up
details. You can also save the shipment in
your favourite shipments in the app.
Figure 46 Generating a shipment - Print and go!

5.1.11. Sample bill of lading

The consignment note is generated in

PDF, you can print it or save it on the
desktop.

Figure 47 Generating a shipment - bill of lading, waybill doc., shipping

confirmation
5.1.12. Delivery confirmation

After closing the window, information

about the delivery confirmation is
displayed. You can notify another person
about the status via e-mail or text
message, you can provide shipment
details by selecting the desired options
and you can save the default shipments
(saved by product or by package).

Figure 48 Generating a shipment - Delivery Confirmation

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 5.2. Create from favourites

If the shipment has been previously saved

to your favourites, you will see such
shipments by selecting the appropriate
tab. By clicking on "Create a new
shipment", all data will be substituted.
You can edit all available fields. Once
finished, you can save the shipment and
order a courier.

Figure 49 Generating a shipment - Favourites

5.3. Create from History

Shipments from history are shipments

that were previously generated through
the application. You can print them again
by clicking "Create a new shipment". The
data to be edited will appear. You can
save the entire shipment and print the bill
of lading and order the courier.

Figure 50 Generating a shipment - From history

5.4. Shipment from favourites vs. parcel from history

The difference between a shipment from your favourites and a shipment from history is that you
save desired shipments to your favourites. The three saved ones are displayed. However,
displayed shipments from history are the last ones generated from the app. These are the last
shipments you have generated.
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 5.5. Schedule a pickup

In the tabs on the home page and in the

drop-down list, you can order a courier
for the location of your choice. A message
appears immediately whether you want
to generate a bill of lading or just order a
courier. Select the desired option.

Figure 51 Schedule a pickup

5.6. Check the price and time

In the app, without calling the sales

representative or the hotline, you can
cost estimate the shipment according to
your own price list. The application shows
indicative prices, and the customer is
always invoiced according to the contract
and price list it agreed to.

Figure 52 Shipment cost estimation

In the tabs on the home page and in the

drop-down list, you can check the price
and time according to your own price list.
Just enter basic data such as country, city
and postal code.

Figure 53 Shipment cost estimation - step from / to

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 In the next step, you choose whether you
want to cost estimate the package or
documents, choose the type of packaging
from the list or enter our own weight and
dimensions. You can check the price with
or without insurance.

Figure 54 Shipment cost estimation - the step of selecting the shipment

After clicking “check price”, available

products appear with their price, for the
given postal code of the sender and the
recipient. If you choose the product you
are interested in, after clicking Select, the
letter generation window will appear.

Figure 55 Shipment cost estimation - product selection

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 5.7. Tracking
5.7.1. Track shipment

Tracking shipments is a function in the

application where, after entering the
number of the consignment (AWB), you
can see what is happening with the
shipment. You can enter up to 10
numbers at the same time.

Figure 56 Tracking - tracking your shipment

5.7.2. Track by reference

The option to track shipments after

entering the reference or customer
number in advance, or by destination.
Additionally, you need to select the time
frames in which you want to search for
the shipment.

Figure 57 Tracking - Track by reference

5.7.3. Monitoring and notifications

ProView in MyDHL+ app, i.e. the ability to

track shipments in real time. The ability to
add e-mail notifications about the
statuses displayed in the application.

Figure 58 Monitoring and notifications

6. Manage shipments
The option to check the shipments that have been generated by you in the application. In
addition, in this window, we can check the ordered couriers, the dates and the address the last
time a courier was ordered to. Possibility to preview - edit, add, copy contacts (recipients).
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 Possibility to generate templates with reports, but you can add such templates via the settings
tab.
In addition, the application suggests what actions should be taken for the shipments in the
application.

6.1. Manage my shipments

From this window, you have the option to

continue generating the bill of lading, if
you saved it earlier. You can quickly
search for shipments with the statuses
Not Shipped, Ready to Ship and Cancelled.
In an easy, simple, and transparent way,
you can check which shipments require
additional activities.

Figure 59 Manage my shipments

7. Troubleshooting
If there are any problems with MyDHL+ app, please contact the technical support department:

HelpDesk eCOM:
email: [email protected]
telephone: 42 6 345 100 ext.4
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