Scribd
Upload
102 views3 pages

Note 31515 - Service Connections

This SAP Note provides information about creating and maintaining service connections in the SAP Support Portal to enable remote access from SAP to a customer system. It describes prerequisites for setting up physical connections using VPN or other means. It also provides documentation links for installing the Service Connector software and maintaining system data. The note refers to other relevant SAP Notes and should be used if problems arise with service connections.

Uploaded by

Mitchel Neyra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
102 views3 pages

Note 31515 - Service Connections

This SAP Note provides information about creating and maintaining service connections in the SAP Support Portal to enable remote access from SAP to a customer system. It describes prerequisites for setting up physical connections using VPN or other means. It also provides documentation links for installing the Service Connector software and maintaining system data. The note refers to other relevant SAP Notes and should be used if problems arise with service connections.

Uploaded by

Mitchel Neyra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

SAP Note

31515 - Service connections


Component: XX-SER-NET-HTL (Problems with remote access from SAP to Customer system), Version: 40,
Released On: 04.08.2015

Symptom
Creating and opening service connections in the SAP Support Portal

Other Terms
Remote services, Early Watch, remote consulting, Telnet connection

Reason and Prerequisites

Service connections
-------------------

Maintenance of service connection data is possible only in the SAP Support Portal (SAP
Service Marketplace). You can find the application on SAP Service Marketplace using the URL
https://support.sap.com/remote-support/remote-connections.html

The complete user documentation is also available using the URL:


http://service.sap.com/~sapidb/011000358700003071932006

A prerequisite for the service connections is that a physical connection to SAP is set up
(using ISDN, VPN, SNC, and so on). For this, see SAP Note 35010, which contains all required
information.
All service connections between your system and SAP are established using your SAProuter.
For this, a connection must ALWAYS be established from the customer system (a physical
connection cannot be established from SAP) in order to prevent unauthorized access to your
system.
To ensure that SAP can access the customer systems, sapserv(x) must have access to the host
on which the SAProuter software is running at the location of the customer.

Service Connector

To open the physical connection to SAP, you must also install the Service Connector. For
information about this, see:
https://support.sap.com/remote-support.html
--> Service connection
--> Documentation
--> SAProuter -> SAP Service Connector - Installation instructions

System data maintenance

The application to display and maintain system data is available at the following URL:
https://support.sap.com/system-data
Solution
If you experience any problems with service connections, create a customer incident
(https://support.sap.com/kb-incidents.html) under the component XX-SER-NET-HTL.

Manual Activities

Attributes
Key Value

Other Components XX-SER-NET (Network connection)

This document refers to


SAP Note/KBA Title

984434

895754

834172 IS-M/AMC: Prerequisite for SAP Support remote access

816973 ITS 7.00 - preclarification and basic problem analysis

813652

812732 R/3 support service connection

808347

800267 "Integration Repository/directory" service connections

79411 AS/400: 5250 connection for AS/400 customers

73649

583100 Remote support & required information for Genesys component

558430 ISA/IPC support delay in message processing

550571 Internet Sales Support

494980 Remote Support for an Enterprise Portal

385102

383270

37946

36819

367665 Entering ITS server in OSS for PCANYWHERE access

35010 Service connections: Composite note (overview))

33953 Network provider for remote connection in EMEA

32500

301933 Remote connection package (rcPack) - SAP France

202344 Set up SAP DB connection

200330

1718597 Service connection "SAP NI Connection"

170102 Automatic opening of a service connection

1698817 Network Provider for Remote Connection in China

169296 Integrate service connectns in maintain system data

1634757 Guided Self Service 'Performance Optimization'

161100
159085

139459

138229

137342

1178684 No service connection: "SNC processing failed"

1178631 No service connection: connection to partner broken

1178628 No service connection: internal error

1178624 No service connection: "Partner not reached" (sapserv#)

1178546 No service connection: route permission denied (...)

This document is referenced by


SAP Note/KBA Title

2534487 Service Connector missing librfc32.dll

1787981 Service connection "HTTP-based Tools"

33953 Network provider for remote connection in EMEA

800267 "Integration Repository/directory" service connections

834172 IS-M/AMC: Prerequisite for SAP Support remote access

1698817 Network Provider for Remote Connection in China

1634757 Guided Self Service 'Performance Optimization'

1178684 No service connection: "SNC processing failed"

1178631 No service connection: connection to partner broken

1178628 No service connection: internal error

1178624 No service connection: "Partner not reached" (sapserv#)

1178546 No service connection: route permission denied (...)

812732 R/3 support service connection

202344 Set up SAP DB connection

1530309 SAP NI service connection for WebGUI support

35010 Service connections: Composite note (overview))

816973 ITS 7.00 - preclarification and basic problem analysis

550571 Internet Sales Support

170102 Automatic opening of a service connection

494980 Remote Support for an Enterprise Portal

169296 Integrate service connectns in maintain system data

558430 ISA/IPC support delay in message processing

79411 AS/400: 5250 connection for AS/400 customers

583100 Remote support & required information for Genesys component

301933 Remote connection package (rcPack) - SAP France

367665 Entering ITS server in OSS for PCANYWHERE access

You might also like