How

EMPATHY
helps to create a HEALTHY WORK CULTURE
and prévent TOXIC ENVIRONMENT.

Shaida M Zin l Emotional intelligence l communication l mindfulness

 ❑ 9 years in Bank & Telco
❑ 4 years in Sales
❑ 14 years in Training Consultancy

Shaida M Zin l Emotional intelligence l communication l mindfulness

METHODOLOGY

LISTENING ONLY

PARTICIPATE

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS A WORK CULTURE?

A set of common :
• Attitude
• Values
• Behaviour
• Beliefs
collectively
demonstrated by a
group or
a community of
people.

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS A HEALTHY WORK CULTURE?

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS A HEALTHY WORK CULTURE?

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS A HEALTHY WORK CULTURE?
A common :
• Attitude
• Values
• Behaviour
• Beliefs
collectively demonstrated by a group or a
community of people that makes everyone :
• FEELS SAFE
• PRODUCTIVE
• MOTIVATED
• INNOVATIVE
• ENGAGED
Shaida M Zin l Emotional intelligence l communication l mindfulness
 HOW DO YOU IMAGINE THE IMPACT ON YOUR
PRODUCTIVITY IF YOUR WORKPLACE HAS
HEALTHY WORK CULTURE?

Share

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS TOXIC ENVIRONMENT

An workplace environment where

employees :
• Don’t feel psychologically safe
• Lack of TRUST
• Lack of productivity
• High stress level
• Conflict
• Discrimination

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT IS THE IMPACT FROM A TOXIC ENVIRONMENT?

BAD EMPLOYER RESISTANCE TO LACK INNOVATION &

HIGH TURNOVER CREATIVITY.
BRANDING CHANGE
• Unable to retain • Unable to develop
• Unable to attract • Unable to deal with
the right talent. new things for the
the right talent changes
business

Shaida M Zin l Emotional intelligence l communication l mindfulness

6 TYPES OF TOXIC PEOPLE

Shaida M Zin l Emotional intelligence l communication l mindfulness

6 TYPES OF TOXIC PEOPLE

Shaida M Zin l Emotional intelligence l communication l mindfulness

TYPES OF TOXIC BEHAVIOURS

•Aggressiveness
•Gossiping
•Absenteeism
•Narcissism
•Passiveness
•Disorganization
•Procrastination
•Sexual Harassment
•Making Excuses
•Pessimism

Shaida M Zin l Emotional intelligence l communication l mindfulness

 HOW DOES TOXIC BEHAVIOURS
AT WORKPLACE MAKES US FEEL?

Shaida M Zin l Emotional intelligence l communication l mindfulness

LET’S LOOK AT THESE THOUGHTS

TOXIC BEHAVIOUR EMOTIONS

Gossiped about you

behind your back!

Shaida M Zin l Emotional intelligence l communication l mindfulness

THE RIGHT ATTITUDE IN DEALING WITH UNPLEASANT EMOTIONS
FROM TOXIC ENVIRONMENT
Solution – focused

Take ownership

Generally happier and

more confident
Above the line

Below the line

Victim of aipsum
Lorem Situation
dolor sit
amet, consectetur
adipiscing elit, sed do
eiusmod
Blame, tempor
complaint,
incididunt ut labore et
Giving excuses
dolore magna aliqua.

Refuse to find a solution

Shaida M Zin l Emotional intelligence l communication l mindfulness

LET’S SAY THESE TOXIC PEOPLE CAUSE YOU UNPLEASANT
EMOTIONS

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amet, consectetur amet, consectetur
adipiscing elit, sed do adipiscing elit, sed do
eiusmod tempor eiusmod tempor
incididunt ut labore et incididunt ut labore et
dolore magna aliqua. dolore magna aliqua.

Shaida M Zin l Emotional intelligence l communication l mindfulness

HOW PEOPLE BELOW THE LINE DEAL WITH TOXIC PEOPLE

Below the line

Lorem ipsum dolor sit
Blame,amet, consectetur
complaint,
Giving excuses elit, sed do
adipiscing
eiusmod tempor
incididunt ut labore et
Victim dolore
of a Situation
magna aliqua.

Refuse to find a solution

Shaida M Zin l Emotional intelligence l communication l mindfulness

HOW PEOPLE ABOVE THE LINE DEAL WITH TOXIC
PEOPLE
Solution – focused

Take ownership

Generally happier and

more confident
Above the line

Lorem ipsum dolor sit

amet, consectetur
adipiscing elit, sed do
eiusmod tempor
incididunt ut labore et
dolore magna aliqua.

Shaida M Zin l Emotional intelligence l communication l mindfulness

HOW DO YOU DEAL WITH TOXIC PEOPLE

Lorem ipsum dolor sit

amet, consectetur
adipiscing elit, sed do
eiusmod tempor
incididunt ut labore et

1. Manage your dolore magna aliqua.

Emotion better 2. Find a Solution

Shaida M Zin l Emotional intelligence l communication l mindfulness
HOW DO YOU DEAL WITH TOXIC PEOPLE

By learning
to understand
them.
Lorem ipsum dolor sit
amet, consectetur
adipiscing elit, sed do
eiusmod tempor
incididunt ut labore et

1. Manage your dolore magna aliqua.

Emotion better
Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

OUR LIFE TIME LINE

Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

OUR LIFE TIME LINE

Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

Now,
working
at your
office

OUR LIFE TIME LINE

Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

Now,
working
at your
office

OUR LIFE TIME LINE

Shaida M Zin l Emotional intelligence l communication l mindfulness
What is

TRAUMA

Any event with

deep emotional
impact that is
difficult to be
forgotten.

Lorem ipsum dolor sit Lorem ipsum dolor sit

It shapes a person’s amet, consectetur amet, consectetur
Beliefs, attitude, adipiscing elit, sed do adipiscing elit, sed do
eiusmod tempor eiusmod tempor
Behaviors & values incididunt ut labore et incididunt ut labore et
dolore magna aliqua. dolore magna aliqua.

Shaida M Zin l Emotional intelligence l communication l mindfulness

TRAUMA Source : Foundations Recovery Network

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amet, consectetur amet, consectetur
adipiscing elit, sed do adipiscing elit, sed do
eiusmod tempor eiusmod tempor
incididunt ut labore et incididunt ut labore et
dolore magna aliqua. dolore magna aliqua.

Shaida M Zin l Emotional intelligence l communication l mindfulness

EXAMPLES OF TRAUMATIC EVENTS

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT HAPPENS TO THESE
MEMORIES FROM TRAUMA?
BEHAVIORS 10%

THE BELIEFS, PAIN and SCARS

FROM PAST TRAUMA 90%

FACTORS
THAT CONTRIBUTE
TO THE BEHAVIOUR
Iceberg Theory by
Sigmund Freud (1856 to 1939)
- founding father of psychoanalysis

Shaida M Zin l Emotional intelligence l communication l mindfulness

WHAT YOU NEED TO UNDERSTAND ABOUT PEOPLE IN GENERAL

BEHAVIOURS THAT
WE HAVE TODAY, 90%
OF IT DRIVEN BY SUBCONSCIOUS,
UNLESS WE DO HEALING WORK
AND
INCREASE OUR
SELF AWARENESS

OUR LIFE TIME LINE

Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT YOU NEED TO UNDERSTAND ABOUT TOXIC PEOPLE

TOXIC PEOPLE ARE HURT PEOPLE, THEY HURT

OTHERS BECAUSE THEY DON’T KNOW HOW
TO HEAL THEIR OWN HURT.

Shaida M Zin l Emotional intelligence l communication l mindfulness

WATCH YOUR THOUGHTS & THINKING PATTERN!

THOUGHTS

EMOTIONS
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amet, consectetur
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amet, consectetur
adipiscing elit, sed do ACTIONS
amet, consectetur
adipiscing elit, sed do
amet, consectetur
adipiscing elit, sed do
eiusmod tempor eiusmod tempor eiusmod tempor eiusmod tempor
incididunt ut labore et incididunt ut labore et incididunt ut labore et incididunt ut labore et
dolore magna aliqua. dolore magna aliqua. dolore magna aliqua. dolore magna aliqua.
RESULTS
Shaida M Zin l Emotional intelligence l communication l mindfulness
LET’S LOOK AT THESE THOUGHTS

THOUGHTS EMOTIONS

My neighbour is very
arrogant!

Shaida M Zin l Emotional intelligence l communication l mindfulness

LET’S LOOK AT THESE THOUGHTS

THOUGHTS EMOTIONS

My spouse is very
fierce!

Shaida M Zin l Emotional intelligence l communication l mindfulness

LET’S LOOK AT THESE THOUGHTS

THOUGHTS EMOTIONS

I think I have enough

skills and experience
to carry out this new
project!

Shaida M Zin l Emotional intelligence l communication l mindfulness

 THERE ARE TRIGGERS
e.g a colleague made a remark to you as a joke
ALSO indicating a silly mistake you made at work
TRIGGERS

THOUGHTS #1
e.g “I must be stupid/ I am not capable”

RESULTS EMOTIONS
e.g body, physical reaction - fatigue
e.g “I feel worthless”

ACTIONS
e.g “I don’t want to talk to anyone”
Shaida M Zin l Emotional intelligence l communication l mindfulness
THERE ARE TRIGGERS
e.g a colleague made a remark to you as a joke
ALSO indicating a silly mistake you made at work
TRIGGERS

THOUGHTS #2
e.g “you are a jerk”

RESULTS EMOTIONS
e.g he is gossiped at workplace
e.g “angry, I hate you”

ACTIONS
e.g “I will make your life difficult”
Shaida M Zin l Emotional intelligence l communication l mindfulness
THERE ARE TRIGGERS
e.g a colleague made a remark to you as a joke
ALSO indicating a silly mistake you made at work
TRIGGERS

THOUGHTS #3
e.g “what could possibly made him say that”

RESULTS EMOTIONS
e.g rational action
e.g “curiuos”

ACTIONS
e.g “Respond by thinking”
Shaida M Zin l Emotional intelligence l communication l mindfulness
WHAT IS AN EMPATHETIC PERSON?

Shaida M Zin l Emotional intelligence l communication l mindfulness

 THE ACT of EMPATHY STARTS
WHEN YOU PAUSE AND
ASK QUESTIONS OUT OF
CURIOSITY..

INSTEAD OF LABELLING
AND JUDGING AND SEE
OURSELVES AS A VICTIM..

Shaida M Zin l Emotional intelligence l communication l mindfulness

SYMPATHY, EMPATHY & COMPASSION

EMPATHY :

The effort taken

In learning about
the other person’s
thoughts &
emotions for the
purpose of
understanding
them.

Shaida M Zin l Emotional intelligence l communication l mindfulness

SYMPATHY, EMPATHY & COMPASSION

SYMPATHY :

When something
unfortunate happen
to others.
We not necessarily
Understand them,
but feel sorry for
the unfortunate
event.

Shaida M Zin l Emotional intelligence l communication l mindfulness

SYMPATHY, EMPATHY & COMPASSION

COMPASSION :

The action taken

to eliminate the
other person’s
suffering.

Shaida M Zin l Emotional intelligence l communication l mindfulness

IMPORTANCE OF BALANCE BETWEEN
EMPATHY/COMPASSION VS RESPONSIBILTY

EMPATHY : RESPONSIBILITY :

The act of Making sure what

understanding needs to get done,
others thoughts gets done.
and emotions.

Shaida M Zin l Emotional intelligence l communication l mindfulness

1) DEVELOP YOUR EMOTIONAL INTELLIGENCE

1
5
How aware are you
How well and how easy you are about your own emotions.
CONNECT with others.

2 How well you can

4 REGULATE & NAVIGATE

your own emotions.

How MOTIVATED are you.

3 How well you can

UNDERSTAND others. 46

Shaida M Zin l Emotional intelligence l communication l mindfulness

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Shaida M Zin l Emotional intelligence l communication l mindfulness