Courses Offered:

Republic of the Philippines Boac Campus:

MARINDUQUE STATE COLLEGE BS in Information Technology

BS in Information Systems
(AACCUP, Inc. Re-Accredited Level 3)
COLLEGE OF INFORMATION AND COMPUTING SCIENCES Santa Cruz Campus:
BS in Information Systems
Panfilo M. Manguera Sr. Rd., Tanza, Boac, Marinduque (AACCUP, Inc. Re-Accredited Level 2)
CICS Tel. No.: (042) 704-0193 CICS E-mail Address: [email protected]
Website: www.mscmarinduque.edu.ph

Activity 5
Business Process Management

Name: _______________________ Date: ___________

Year & Section: _________________ Score: ___________

Direction: Read the case carefully and answer the following questions based on what you have
analyzed on the case. No using of smartphone. Submission ends at 4:30 PM today.

Case Study: XYZ Company's Resistance

to Implementing Business Process Management (BPM)

XYZ Company, a mid-sized manufacturing firm that produces electronic components for
various industries. In this scenario, the company does not have an established Business Process
Management (BPM) system or strategy in place., has been facing challenges in streamlining their
operations and achieving consistent quality in their products. Despite having recognized the potential
benefits of implementing Business Process Management (BPM) for several years, the company has
been reluctant to make the necessary changes. This case study explores the reasons behind XYZ
Company's resistance to BPM and the potential consequences of their inaction.
XYZ Company has been in operation for over two decades and has a solid reputation for its
products. However, the management team has been hesitant to embrace BPM, citing concerns about
disrupting existing workflows and the initial investment required. The company relies on traditional,
manual processes, resulting in inefficiencies in various aspects of the business. Departments work in
silos, and there is no clear oversight of workflows. This leads to unnecessary delays, redundant tasks,
and a lack of process optimization. XYZ Corporation struggles to allocate resources effectively. The
absence of a structured approach to process improvement makes it challenging to identify areas
where resources could be better utilized. This can lead to misallocated budgets, wasted time, and
missed opportunities for cost savings. The absence of BPM means that there are no standardized
processes in place. As a result, the quality of products and services can vary widely. Inconsistent
quality can harm the company's reputation and lead to customer dissatisfaction and lost business. It
becomes difficult for XYZ Corporation to ensure compliance with industry regulations and standards.
This exposes the company to legal and regulatory risks, potentially resulting in fines, lawsuits, or
damage to its reputation. XYZ Corporation lacks the tools and insights needed for data-driven
decision-making. This can hinder the company's ability to adapt to changing market conditions and
make informed strategic choices. Employees may become frustrated with inefficient processes,
redundant tasks, and a lack of clarity in their roles and responsibilities. This can lead to decreased
morale, lower productivity, and increased turnover.
The company can’t expand and adapt to new market trends. It is challenging to scale
operations efficiently. They respond slowly to market changes and the company missed growth
opportunities. XYZ Corporation's lack of BPM puts it at a competitive disadvantage, potentially losing
market share and profitability.

CICS GOAL: “To produce competitive IT professionals and IT-enabled individuals who will encourage real innovation for the advancement in the digital era of the province and the country
as a whole.”
MSC VISION: “An advanced and adaptive university pursuing quality education, lifelong gender-sensitive learning environment, responsive research-based community programs and
transparent governance with sustainable resource generation by 2025.”
MSC MISSION: “To provide excellence in instruction, research, extension and production that magnifies W.I.S.D.O.M. in leadership through a Total Quality Management System
responsive to the challenges of the 21st century education.”
Educating People, Enriching Lives and Expanding Opportunities with W.I.S.D.O.M.!
 Courses Offered:
Republic of the Philippines Boac Campus:

MARINDUQUE STATE COLLEGE BS in Information Technology

BS in Information Systems
(AACCUP, Inc. Re-Accredited Level 3)
COLLEGE OF INFORMATION AND COMPUTING SCIENCES Santa Cruz Campus:
BS in Information Systems
Panfilo M. Manguera Sr. Rd., Tanza, Boac, Marinduque (AACCUP, Inc. Re-Accredited Level 2)
CICS Tel. No.: (042) 704-0193 CICS E-mail Address: [email protected]
Website: www.mscmarinduque.edu.ph

Questions:
1. Why do you think XYZ Company is not using Business Process Management?
2. How has the lack of BPM impacted XYZ Company's operational efficiency and overall
performance?
3. What potential risks and challenges might XYZ Company face if they continue to delay the
implementation of BPM?
4. How would implementing BPM benefit XYZ Company in terms of cost reduction, quality
improvement, and customer satisfaction?
5. How will the lack of BPM effect the employees of the company?
6. Can the XYZ Company adapt to new trends and new market changes and demands? Why yes?
Why not?
7. As a future IT/IS professional, what will be your advice to the company?
8. Based on your understanding, what is the general importance of implementing BPM in a
company?

Prepared by:

PAMELA J. MONTANTE
Instructor

CICS GOAL: “To produce competitive IT professionals and IT-enabled individuals who will encourage real innovation for the advancement in the digital era of the province and the country
as a whole.”
MSC VISION: “An advanced and adaptive university pursuing quality education, lifelong gender-sensitive learning environment, responsive research-based community programs and
transparent governance with sustainable resource generation by 2025.”
MSC MISSION: “To provide excellence in instruction, research, extension and production that magnifies W.I.S.D.O.M. in leadership through a Total Quality Management System
responsive to the challenges of the 21st century education.”
Educating People, Enriching Lives and Expanding Opportunities with W.I.S.D.O.M.!