Unidade Curricular: Inglês para Turismo I

Curso: Gestão de Atividades Turísticas

Docente: Raquel Pereira
 English for Tourism I
Contents
Themes

I. Careers in Tourism:
▪ An introduction to travel and tourism;
▪ Working in travel and tourism;
▪ Being friendly and helpful;
▪ Dealing with enquiries;
▪ Applying for a job.

II. Tourist Information:

▪ Types of transport and tickets;

▪ Tourist information services;
▪ Local knowledge;
▪ Offering and requesting;
▪ Car rental;
▪ Giving directions.

III. Tour Operators and Travel Agencies:

▪ Tour Operators;
▪ Travel agencies;
▪ Taking/confirming a booking;
▪ Asking questions.

IV. Accommodation:

▪ Types of accommodation and services provided;

▪ Hotel facilities and staff structure;
▪ Reservations;

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 ▪ Checking in and checking out;
▪ Giving information.

V. Restaurants and their Services:

▪ Eating habits;
▪ Ways of cooking;
▪ Describing dishes;
▪ Serving guests/taking orders.

VI. Tour Itineraries:

▪ Destinations;
▪ Seeing the sights;
▪ Getting around.

Grammar topics: Verb tenses (revision of form and use);

Indirect questions (Could you tell me...?)

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 I. Careers in Tourism:

▪ An introduction to travel and tourism;

▪ Working in travel and tourism;
▪ Being friendly and helpful;
▪ Dealing with enquiries;
▪ Applying for a job.

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 Writing an application letter

Paragraph 1: explain which job you are applying to and how/where you heard about it.

Some useful phrases:

I noted with interest your advertisement for a …in today’s edition of…
I am writing in response to your advertisement in … for the position of…
I would like to apply for the vacancy advertised in…
With reference to your advertisement in…
I am interested in applying for the post of…
As you will see from my CV…
I have enclosed a copy of my CV, from which you will see…
Please find enclosed a copy of my CV.

Paragraph 2: briefly describe your most relevant qualifications and/or experience.

Some useful phrases:

I am currently studying…at…
After graduating from…, I…
Since leaving university, I have…
While I was working at…
During my employment at…
I am currently employed as…

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Paragraph 3: explain why you want the job and why you think you would be good at it.

Some useful phrases:

This post interests me…

I would welcome the chance to gain more experience of…
I would be grateful for the opportunity to improve my… skills.
I have extensive experience of…

Paragraph 4: say how you can be contacted and/or when you are available for interview.

Some useful phrases:

If you consider my experience and qualifications are suitable…
I am available for interview any afternoon and would be pleased to discuss the post in person.
I will be available for interview from…to…
I can arrange to attend an interview whenever convenient for you.

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Example 1:

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Example 2:

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 II. Tourist Information:

▪ Types of transport and tickets;

▪ Tourist information services;
▪ Local knowledge;
▪ Offering and requesting;
▪ Car rental;
▪ Giving directions.

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Types of transport and tickets

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 ASKING FOR AND GIVING DIRECTIONS

Under this topic title, we will learn how to ask for directions and how to give directions to
someone who asked us.

Before Asking For Directions:

Starting the conversation kindly is a very good way. So, when we start talking, we can use the
following forms:
Examples:
▪ Excuse me / Excuse me sir or madam.
▪ I am new here.
▪ I’m lost.
▪ I am sorry to interrupt you, but…
▪ Excuse me, could you help me, please?
▪ I am sorry.
▪ Sorry, I am not from around here.
▪ Excuse me madam, I seemed to be lost.
▪ Hello / Hello sir or madam.

Asking directions:

Examples:
▪ Can you give me directions to the nearest hospital?
▪ Are we on the right road for London?
▪ How do you get to the bus stop?
▪ Where is the carnival?
▪ Where can I find the nearest car park?
▪ How do I get to library?
▪ Is there a pet shop near here?
▪ Where is the nearest post office?
▪ Do you know where the shopping center is?
▪ Is there a sports shop around here?
▪ Can you tell me how to get to train station from here?
▪ How can I get to the pub?
▪ What’s the best way to get to the amusement park from here?
▪ What’s the quickest way to get to the airport from here?
▪ What’s the easiest way to get to the nearest drugstore from here?
▪ Could you tell me where the nearest grocery store is?
▪ Where are we exactly?
▪ How do you get to the supermarket from here?
▪ I am looking for this address, am I in the right place / how can I get there?
▪ Can you tell me the way to the Nature Hotel?
▪ Is this the right way for the campground?
▪ Do you have a map?

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 ▪ I am trying to find an exchange office. Could you tell me how to get there?
▪ I am trying to get to the police station. Can you show me on the map?
▪ Could you help me, please? I’m looking for the bank.
▪ Does this bus go to the center?
▪ Do you know the cafe?

Answering the question:,

1. If we don’t know the answer, we can say:

▪ I am sorry.
▪ I don’t know.
▪ I am stranger here myself.

2. If we or someone know the question, give the directions;

* Commonly used verbs for giving directions are colored below.

a. Giving Directions to Say ‘Go Straight’:

▪ Go straight.
▪ Go along the road.
▪ Go down there.
▪ Go down or walk down the street.
▪ Go up or walk up the street.
▪ Go straight along this road.
▪ Go past the bus stop.
▪ Go toward the church.
▪ Go ahead.
▪ Go straight ahead
▪ Go ahead and ask someone.
▪ Go on ahead.
▪ Go straight on until you come to the crossroad.
▪ Go straight on left / right.
▪ Go straight at the lights / at the roundabout /at the junction.
▪ Continue straight ahead for about a mile.
▪ Continue past the petrol station. ( paas the station and continue)
▪ Continue straight on past two traffic lights.
▪ Continue straight ahead for about two kilometres.
▪ Keep going for another station.
▪ Keep going down this Street.
▪ Keep going for another shop hundred metres.
▪ Keep going straight ahead you will see it on the right.
▪ Keep on the straight road.
▪ Keep walking ahead.
▪ Take this road.
▪ Walk to the corner.
▪ Follow this street for 300 metres.
▪ Follow the road until you get to the bank.

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b. Giving Directions to Say ‘Turn’:
▪ Turn right.
▪ Turn left.
▪ Turn left past the bank. ( pass the bank and then turn left )
▪ Turn back. ( go back)
▪ Turn left after the bridge.
▪ Turn right at the second turning ( turn left when you reach the turning )
▪ Turn right from the first alley.
▪ Turn left on to Daniel Street.
▪ Turn left at the end of the corridor.
▪ Turn right / left at the traffic lights / roundabout, etc.
▪ Turn right on after you pass the market on the right also.
▪ Turn left after you pass the bakery.
▪ Turn left past the phone shop.
▪ When you see a school on your right hand side, turn left in to European Street.
▪ Turn left after you pass the bakery.
▪ Go right / left at the end of the road.
▪ Take the first right”.
▪ Take the first / second / third street on the left / right.
▪ Take the first left when you enter Steven Road.
▪ You need to take a left / a right at the next traffic lights.
▪ Take a right / left at the junction.
▪ Take the second exit at the T- junction and then turn right at the traffic rights.
▪ When you get to Paris Street, take your next right.
▪ After you pass the restaurant on your left, take a right at the next crossroad.
▪ If you take the road on the left, you’ll come to the post office.
▪ Take a left when you come to the main street.
▪ Round the corner from the post office.
c. Giving Direcitons to Say ‘Cross’:
▪ Cross the pub.
▪ Pass the school.
▪ You will cross some traffic lights.
▪ Cross the taxi rank and you are there.
▪ Go over the bridge.

Giving locations:
* Commonly used prepositions for giving locations are colored below.
It is …
▪ on the left.
▪ on left.
▪ on the right.
▪ on right side.
▪ on the straight ahead.
▪ on left after the gas station.
▪ straight ahead on the right.
▪ straight ahead of you.

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 ▪ straight ahead on the left next to the book shop.
▪ opposite.
▪ opposite the bank.
▪ on opposite side of the Street.
▪ across the road.
▪ near my office.
▪ next to Mall.
▪ behind the hospital.
▪ in front of the bus station.
▪ between the our office and the supermarket.
▪ on the right in between the pet shop and the grocery store.
▪ at the end of Paris Street.
▪ on/at the corner of Daniel Road.
▪ over there, near the police station.
▪ just right / left around the corner.
▪ (just) around the corner.
▪ just around the corner on the left / right side.
▪ left around the corner next to the market.
▪ left around the corner from the subway.
▪ further down the road on the left.
▪ the biggest / smallest building on the left.
▪ in the centre of the town.
▪ the first turning on the right after the bank.

Other useful phrases for giving direction:

▪ It is this way / that way.
▪ You are going to wrong way.
▪ You are going in the wrong direction.
▪ You will pass a bakery on your left.
▪ It will be on your left or right.
▪ This straight road will lead you to the hospital.
▪ You will see the entrance on the left.
▪ You will pass a taxi rank on your left.
▪ Follow the sign for the town centre.
▪ You will see the car park in front of you.
▪ You can’t miss it.
▪ Come off the motorway / highway at the junction.
▪ The signpost said “London 18 miles” or “America”.
▪ Follow the signs to..
▪ You will come to a bus station.
▪ You will see the Black Lake.

Asking for repetition:

▪ Sorry, I didn’t catch that.
▪ Could you say that again please?
▪ Could you repeat it again please?

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 ▪ What did you say the street’s name was?
▪ Could you speak up please?
▪ Could you speak a little louder?
▪ Could you show me please?

Finishing Conversation:
▪ Thanks for help. Bye .
▪ Thank you for help. Good bye.
▪ Thank you for spending your time with me. Have a nice day!

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 III. Tour Operators and Travel Agencies:

▪ Tour Operators;
▪ Travel agencies;
▪ Taking/confirming a booking;
▪ Asking questions.

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Planning and Booking a Holiday

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 IV. Accommodation:

▪ Types of accommodation and services provided;

▪ Hotel facilities and staff structure;
▪ Reservations;
▪ Checking in and checking out;
▪ Giving information.

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 HOTEL RESERVATIONS

CHECKING AVAILABILITY
Do you have any vacancies?
From what date?
For how many nights?
How long will you be staying for?
one night
two nights
a week
a fortnight (US English: two weeks)
What sort of room would you like?
I'd like a …
single room
double room
twin room
triple room
suite
I'd like a room with …
an en-suite bathroom
a bath
a shower
a view
a sea view
a balcony
I'd like …
half board
full board
Could we have an extra bed?

I’d like to book a (single / double / twin) room for two nights, please.
I’d like to make a reservation for a (single / double / twin) room for the night of (date), please.
(a reservation = a booking)

Do you have any double rooms left for the weekend?

Do you have any double rooms available this weekend?
(left = available)

ASKING ABOUT FACILITIES

Does the room have …?
internet access
air conditioning
television

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Is there a …?
swimming pool
sauna
gym
beauty salon
lift
Do you allow pets?
Do you have wheelchair access?
Do you have a car park?
Does the room have a shared bathroom?
What time is check-in? (check-in = when you arrive and give your passport information)
What time is check-out? (when you leave and pay)
What time is breakfast?

Are all your rooms ensuite? (= with bathroom)

Is there wifi in the room?
Is there a lift? (elevator)

DISCUSSING TERMS
What's the price per night?
Is breakfast included?
That's a bit more than I wanted to pay.
Can you offer me any discount?
Have you got anything …?
cheaper
bigger
quieter
Could I see the room?
How much is… a single room / a double room / a suite?

MAKING THE BOOKING

OK, I'll take it.
I'd like to make a reservation.
What's your name, please?
Could I take your name?
Can I take your …?
credit card number
telephone number
What time will you be arriving?

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10 Questions You Might Hear 10 Questions You Might Ask
1. Do you have a reservation? 1. Do you have any rooms
2. May I have your name, please? available for (the seventeenth
3. How long will you be staying? of April)?
4. Could I see your I.D., please? 2. Is breakfast included?
5. How many guests are with you? 3. Does the room have air-
6. Could you please fill out this conditioning?
form? 4. When can I check-in?
7. Do you need help with your 5. Can I see the room, please?
bags? 6. Can someone help me with my
8. Do you need a wake-up call? bags?
9. Are you familiar with 7. Could I have a wake-up call at
[Vancouver]? (seven o’clock), please?
10. Is there anything else we can 8. Is there an airport shuttle bus?
help you with? 9. When is check-out time?
10 Statements You Might Hear 10. Could we please check-out a
1. I’m sorry, we don’t have any little late, at (one o’clock)?
rooms available. 10 Statements You Might Say
2. Your room is on the second 1. I’d like to book a room, please.
floor. 2. I’d like a single room, please.
3. Your room number is (901). 3. I’d like a double room, please.
4. Sorry, pets are not allowed. 4. The room is too noisy.
5. Sorry, smoking is not allowed. 5. I would like to change my room.
6. Please sign your name here. 6. We need (housekeeping
7. Here is your key. service), please.
8. There is a restaurant on the 7. We’d like to stay for an extra
ground floor. day.
9. More fresh towels are available 8. I’ve lost my room key.
at the front desk. 9. We’re checking out now.
10. Thank you for staying with us! 10. We really enjoyed our stay.
Visitors At the Front Desk Problems
1. I’d like a room for 2 nights, • Can I have another room
please? please, this one is […]
2. Can I see the room, please? [Not clean/ too noisy/ very small]
3. Do you have a room with a The [air conditioner/ shower/ television] is not
bath? working.
4. What time is breakfast? • I’ve lost room key.
5. Where’s the restaurant?
6. What time is check out?
7. Are there any laundry facilities?

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 Useful Phrases for Hotels
Phrases you may want to say

Do you have any vacancies?

I have a reservation What time do you serve breakfast?

I’d like to make a

reservation/booking Can I get room service?

I booked online I’d like a single/double room, please.

Do you have a lower rate

for children? Is breakfast included?

Does the room have air conditioning? Could we have an extra bed in the room?

I’d like to check out Is there anywhere we can leave our luggage?

Do you allow pets? What time does the bar close?

Where are the lifts? Does the hotel have any laundry facilities?

Phrases you may hear

How long will you be staying for? Could I take your credit card details, please?

What kind of room would you like? What time will you be arriving?

Would you like an en suite room? Do you need a smoking or non-smoking room?

Can I see your booking reference? Could you fill in this registration form, please?

Would you like a wake up call? Breakfast is from 7am until 9am

Check out is before 11am Here is your room key

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Enjoy your stay! Your room is on the second floor

Notices you may see

Lifts out of order Please make up the room / Please clean the room / Room ready for service

Please do not disturb Reception

Please wait here Please wait to be seated/served

Out of service Wet floor

Ring for assistance Executive / Junior suite

No smoking Fire exit

Lounge Bar

Dining Room Please ring the bell for service

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 V. Restaurants and their Services:
▪ Eating habits;
▪ Ways of cooking;
▪ Describing dishes;
▪ Serving guests/taking orders.

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Taking an order

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 Restaurant Services
Restaurant English: Making a Reservation
Customer
• I would like to make a dinner reservation for two.
• I need to make a dinner reservation.
• We will need the reservation for Tuesday night. We will be coming to your restaurant on
Tuesday night.
English for Restaurant Staff
• We will have a table for you.
• I can seat you at 7.30 on Tuesday, if you would kindly give me your name.
• We don’t have anything available at 8.30. Is 7.30 OK?
• I have a table for four available at 7.45, please just give me your name.

Restaurant English: Being Seated at the Restaurant

Customer
• I booked a table for two for 7pm under the name of John Thomas.
• A table for two, please.
• May we sit at this table?
• We have a dinner reservation for two at 7.30.
• Our reservation is under the name of Thomas at 7.30 for two people.
English for Waiter/ Waitress
• Of course. Please come this way.
• Your table isn’t quite ready yet.
• Would you like to wait in the bar?
• We’re fully booked at the moment. Could you come back a bit later?
• If you wait, there’ll be a table for you free in a minute.
• Would you follow me, please?
• If you would please be seated over in the waiting area, our hostess will be with you in a
moment.

Restaurant English: Ordering

English for Restaurant Staff
• Can I take your order, Sir/ Madam?
• Are you ready to order?
• Can I take your order?
• Are you ready to order yet?
• What would you like to start with?
• What would you like for a starter?
• Anything to drink?
• Do you want a salad with it?
• How would you like your steak?
• Do you want vegetables with it?
• Why don’t you try the pizza?
• Can I start you off with anything to drink?

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 • May I get you anything to drink?
• What would you like for dessert?
• Do you want a dessert?
• What would you like to drink with your meal?
• Would you like any wine with that?
• Can I get you a drink while you’re waiting?
• Would you like any coffee?
• Would you like an appetizer?
• Can I get you anything else?
• Would you like to order anything else?
• Would you like to try our dessert special?
• What did you want to order?
• Would you like coffee or tea with your dessert?
• Would you like dessert after your meal?
• What would you like to drink?
• Would you like to see our dessert menu?
• Would you like to finish your evening with us with some dessert?
Customer
• Could you bring us the menu, please?
• Yes, can I see the dessert menu please?
• No, thanks. I am full after the meal.
• The menu, please.
• What’s on the menu?
• Do you have a set menu?
• Could you bring us the salt/ pepper/ ketchup/ vinegar, please?
• I’ll have the soup as a starter.
• I’ll have the steak for the main course.
• That’s all, thank you.
• May I have some water, please?
• May I get an order of barbeque wings?
• That’ll be all for now.
• Yes, please. May I get a glass of lemonade?
• I would like a Coke.
• I would like to order my food now.
• We’d like to order a cheeseburger and some fries.
• We’ll have the chicken with vegetables and the vegetable pasta, please.
• Just some water, please.
• Let’s have four coffees, please.
• We would like two coffees and two teas.
• We’d like a little longer, please.
If there are problems with the order, the waiter/ waitress can say
• I don’t think we have anymore steak left. I’ll check with the kitchen.
• I’m sorry, but the king prawn soup is finished.
• Sorry, the hamburgers are off.
Restaurant English: Dealing with problems
Customer
• Excuse me, but I didn’t order this.

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 • I’m sorry, but this is cold.
• Can I change my order please?
• I’m sorry, but can I change my order?
• I am sorry, but I think I ordered waffles.
English for Restaurant Staff
• Let me take it back for you.
• I am so sorry!
• I am sorry that I misheard you.
• Let me change it for you.
• I am so sorry, Sir!
• I’m so sorry. I’ll change it for you straightaway.

Restaurant English: Asking about the menu

• Is this served with salad?
• What do you recommend?
• Does this have any seafood in it?
• Is that shrimp in the soup?
• Is the soup a shrimp soup?
• What is in this chicken dish?
• Is there anything you recommend?

Restaurant English: Making Comments on Food

• What a wonderful dinner!
• I especially like the wonderful chicken dish.
• I really love this meal.
• My salad is very soggy.
• The vegetables are kind of mushy.
• My fish has good seasoning but is a little dry. The cake is too sweet for me.

Restaurant English: Getting the bill/ check

When you want to pay, you can say:
• Could I have the check, please?
• Can I have the check, please?
• We’ll take the check.
• Can I have my bill?
• Can we have the bill, please?
• Could we get the bill?
• Could I have the bill, please?
• I am ready for my bill.
• Could we pay please?
• I am ready to pay the bill.
• I would like my check, please.
Sometimes, you may also want to say:
• Do you accept credit cards?
• Can we have separate checks?
• We’re going to split the bill.
• Are you paying together?

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VI. Tour Itineraries:
Destinations;
Seeing the sights;
Getting around.

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Grammar: Verb tenses (revision of form and use)
Indirect questions (Could you tell me...?)

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 VERB TENSES: FORM AND USE

A. Simple Present

Uso:
▪ Acção habitual ou repetida:
Ex.: I go to school on foot.

▪ Situações imutáveis ou permanentes:

Ex.: The Earth moves around the sun.

▪ Planos futuros relativos a viagens, espectáculos e horários:

Ex.: When does the show begin?
The show begins at 12.30.

▪ Em ligação com certas expressões de tempo:

frequently, generally, usually, rarely, always, often, sometimes, everyday, once a

week, several times

▪ Usa-se o Simple Present e não o Present Continuous, com os seguintes verbos:

Verbs of Verbs of Verbs of Verbs of Reporting Other

thinking feeling perception possession verbs verbs
think want see have say cost
believe wish hear own ask weigh
agree like notice belong tell seem
understand love answer appear
know hate need
remember
forget

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Forma:

Affirmative Negative Interrogative

I work I do not work Do I work?

You work You do not work Do you work?
He/she/it works He/ she/it does not work Does he /she/it work?
We work We do not work Do we work?
You work You do not work Do you work?
They work They do not work Do they work?

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 B. Present Continuous

Uso:
▪ Acções que acontecem no momento em que se fala:
Ex.: The telephone is ringing.

▪ Situações temporárias de mudança:

Ex.: I am working in a factory for the time being.
It is getting colder.

▪ Projectos pessoais num futuro próximo:

Ex.: She is arriving in Lisbon next Saturday.

▪ Em ligação com certas expressões de tempo:

Now, at present, at this moment

Forma:
Simple present of “to be” + -ing form

Affirmative Negative Interrogative

I am working I am not working Am I working?

You are working You are not working Are you working?
He/she/it is working He/she/it is not working Is he/she/it working?
We are working We are not working Are we working?
You are working You are not working Are you working?
They are working They are not working Are they working?

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 C. Present Perfect
Uso:
▪ Acção que decorre num tempo indefinido:
Ex.: I’ve seen her.

▪ Acção que começa no passado e continua até ao presente:

Ex.: I’ve worked in England for three years.

▪ Acção que acontece num passado muito recente:

Ex.: I’ve seen her this morning.

▪ Usa-se com just:

Ex.: I’ve just written the letter.

▪ Usa-se com os seguintes advérbios e expressões adverbiais:

recently, lately, up to now, it’s the first time, this morning, ever, never, already,
yet (interrogative and negative)

▪ Usa-se com as soon as, until, when, quando equivalentes a after:

Ex.: Come and see me when (=after) you have had your dinner.
Forma:
Simple Present of “to have” + past participle

Affirmative Negative Interrogative

I have worked I have not worked Have I worked?

You have worked You have not worked Have you worked?
He/she/it has worked He/she/it has not worked Has he/she/it worked?
We have worked We have not worked Have we worked?
You have worked You have not worked Have you worked?
They have worked They have not worked Have they worked?

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 D. Present Perfect Continuous

Uso:
▪ Equivale ao Present Perfect; usa-se no mesmo sentido e nas mesmas condições;

▪ Exprime, além disso, reforço de continuidade e duração;

▪ Usa-se com advérbios precedidos de all:

Ex.: all morning, all day

▪ Usa-se (de preferência ao Present Perfect) com verbos que exprimem uma acção
que dura e se prolonga no tempo:
expect, live, stand, rest, learn, sit, stay, lie, sleep, study, work

Forma:

Simple present of “ to have”+ been+ -ing form

Affirmative Negative Interrogative

I have been working I have not been working Have I been working?
You have been working You have not been working Have you been working?
He/she/it has been working He/she/it has not been working Has he/she/it been working?
We have been working We have not been working Have we been working?
You have been working You have not been working Have you been working?
They have been working They have not been working Have they been working?

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 E. Simple Past
Uso:
▪ Acção que decorre num momento bem definido do passado:
Ex.: I saw her yesterday.

▪ Acção completamente passada sem nenhuma relação com o presente:

Ex.: I worked in England four years ago.

▪ Usa-se com as seguintes expressões adverbiais:

yesterday, the day before yesterday, last Saturday, last week, a few minutes ago,
long ago

Forma:

Regular verbs Irregular verbs

(e.g. to work) (e.g. to make-make, made,made)

Aff. Neg. Int. Aff. Neg. Int.

I worked I did not work Did I work? I made I did not make Did I make?
You worked You did not work Did you work? You made You did not make Did you make?
He worked He did not work Did he work? He made He did not make Did he make?
She worked She did not work Did she work? She made She did not make Did she make?
It worked It did not work Did it work? It made It did not make Did it make?
We worked We did not work Did we work? We made We did not make Did we make?
You worked You did not work Did you work? You made You did not make Did you make?
They They did not wo Did they work? They made They did not Did they make?
worked make

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 F. Past Tense Continuous

Uso:

▪ Equivale ao Present Continuous;

▪ Usa-se para exprimir acções simultâneas no passado:

Ex.: I was having dinner when the telephone rang.

▪ Não se usa com verbos como know, want, etc.

Forma:

Form: Simple Past of “to be” + -ing form

Affirmative Negative Interrogative

I was working I was not working Was I working?

You were working You were not working Were you working?
He/she/it was working He/she/it was not working Was he/she/it working?
We were working We were not working Were we working?
You were working You were not working Were you working?
They were working They were not working Were they working?

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 G. Past Perfect

Uso:
▪ Acção anterior a outra no passado:
Ex.: When I arrived, the train had started.

Forma:

Had + Past Participle

Affirmative Negative Interrogative

I had worked I had not worked Had I worked?

You had worked You had not worked Had you worked?
He/she/it had worked He/she/it had not worked Had he/she/it worked?
We had worked We had not worked Had we worked?
You had worked You had not worked Had you worked?
They had worked They had not worked Had they worked?

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 H. Past Perfect Continuous
Uso:
▪ Equivale ao Past Perfect; usa-se no mesmo sentido;

▪ Exprime reforço de duração e continuidade;

▪ Usa-se com certos verbos que exprimem uma acção que dura e se prolonga no
tempo:
Ex.: expect, learn, lie, etc.

Forma:

had been+ -ing form

Affirmative Negative Interrogative

I had been working I had not been working Had I been working?
You had been working You had not been working Had you been working?
He/she/it had been working He/she/it had not been Had he/she/it been working?
working
We had been working Had we been working?
We had not been working
You had been working Had you been working?
You had not been working
They had been working Had they been working?
They had not been working

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I. Simple Future

Uso:

▪ Acção planeada para acontecer no futuro:

Ex.: I´m sure your secretary will arrange everything.

Forma:

Will / shall + Infinitive

Affirmative Negative Interrogative

I will work I will not work Will/shall I work?

You will work You will not work Will you work?
He/she/it will work He/she/it will not work Will he/she/it work?
We will work We will not work Will/shall we work?
You will work You will not work Will you work?
They will work They will not work Will they work?

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 VERB TENSE REVISION *
Exercise 1: Fill in the blanks with the right form of the Present Simple, Present Continuous,
Present Perfect or Present Perfect Continuous.
1- He ____________( not/work) on Sundays.
2- _______________________ (you/see) her lately?
3- Where _______________________ (he/live) since then?
4- I __________________ (always/speak) English in Summer.
5- How long__________________________( it/take) to get there?
6- How often a week_______________________(you/go) to the swimming pool?
7- Where________________(you/go) now?
8- They _____________________________(now/learn) how to restore old objects.
9- No one__________________ (see) him this evening.
10- No one____________ (see) him after dinner. He always goes to bed.
11- He ____________(know) all about this film.
12- He ________________________(talk) continuously since lunch time.
13- You __________________ (not/see) Jim, have you, Jenny?
14- She ____________________(often/clean) the house on Saturday.
15- They ______________(not/ know) her very well.
16- __________________________( Mary/know) how to operate the computer?
17- Good Heavens! I______________________(lose) my purse!
18- What time_____________________________( the boys/wake up) this morning?
19- _____________________________(the children/not/walk) to school every morning?
20- Put your raincoat on! It ___________________________(rain) cats and dogs!
21- He can´t come. He ________________________(work) at the moment.
22- She _____________________(not/post) the letter yet.
23- They___________________________(wait) in the corridor for a long time.
24- Now he_______________(do) his homework but Susy_________________(do) hers
early in the morning.
25- I think Ted_________________________(just/go)out.
26- What´s Tori doing? He _______________________(watch) television.
27- We___________________________(not/go) to the party tomorrow night.
28- How long _________________(you/intend) to stay in the country?
29- Listen! The doorbell_________________________(ring).
30- ____________________________( you/already/decide) where to spend your holidays?
31- Why don´t you phone him? I________________________(just/do/so).
32- They ___________________________ (generally/ arrive) early but today
they______________(come) late.
33- She ___________(never/eat) anything while she________(be) at the office.
34- I _________________(see) a man on the roof. He ______________(cry) for help.
35- I _________________(frequently/meet) my friends in a nearby coffee bar.

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Exercise 2: Put the verbs into the correct tense- Past Simple, Past Continuous, Present Perfect,
Past Perfect or Past Perfect Continuous.
1- How long _________________________(you/be) absent from school?
2- The children ____________________(wait) outside, weren´t they?
3- He arrived just as we______________________(leave).
4- He arrived after we_______________________(leave).
5- I didn´t understand what he _________________(want).
6- ____________________(you/see) Bob today, Sue?
7- Where did Jane go while we ____________________(talk)?
8- Why __________________(there to be) so many accidents last year?
9- Why ____________________ (there to be) so many accidents lately?
10- John was no longer there. He _____________________(leave).
11- The television was on but they ________________________(not/watch).
12- George is the brightest boy I________________________( ever/ know).
13- He __________________________(wear) a blue suit when I saw him.
14- When he________________(get) to the airport, the plane
__________________(already/land)
15- He ______________(write) some articles for the school magazine last year but this year
he_________________________(not/write) any.
16- When I arrived my favourite program______________________(already/finish).
17- We______________________________(stand) in the queue for more than one hour
when we were told there was no oil.
18- _______________________(there to be) a big storm and so we decided not to go.
19- Paul didn’t find his watch. Somebody ______________________(take ) it.
20- Just as the man ______________(enter) the room I realized I _______________ (
already/see) him before.
21- We might not have stayed at this hotel if George _____________________ (
not/recommend) it to us.
22- After they_____________________________(work) for some time, Anne offered Peter
something to eat.
23- She greeted thousands of fans who __________________(learn) of her arrival.
24- While I _____________________(drive) to Madrid the car broke down.
25- The lights went out while we ________________________(give) the lecture.
26- The lesson__________________________(already/start) when I sat down.
27- The doctor_______________________( already/leave) when I telephoned.
28- At the time of his death_________________________(smoke) too much.
29- At the time of the accident________________________(drink) too much.
30- It was only after he_________________(sit down) in the vacant seat in the dining-room
that he___________________(notice) Kate.
31- When we arrived at the cinema the film__________________________(just/begin)
32- Lots of things____________________ (happen) since I last wrote to you.
33- After we______________________________(talk) for a while George said he had to go.
* Source: Sottomayor, Brush Up Your Grammar, Porto Editora

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Inglês para Turismo I
2
Complete the chart below according to the text:

3
In: Going International: English for Tourism, OUP

4
 Indirect questions

We can be more polite or delicate by beginning a question with a phrase like:

- Do you know…
- Do you think/ feel…
- Could you tell me…
- Could I ask you…
- Would you mind telling me
- (…)

e.g. “Could you tell me how you got to the airport?”

The word order of an indirect question is like a normal statement, that is, there’s a
lack of inversion in the content part of the question:

e.g. How did you get to the airport? / Could you tell me how you got to the airport?
Why didn’t the guide show us the museum? / Do you know why the guide didn’t
show us the museum?
How old are you? / Would you mind telling me how old you are?

Where there is no question word we use if or whether:

e.g. Does the guide work here? / Do you know if the guide works here?

5
 In: Going International: English for Tourism Workbook, OUP

Rewrite all the questions into indirect questions.

6
In: Going International: English for Tourism Workbook, OUP

7
8
9
10
11
References

Duckworth, M. (1998). Going International English for Tourism Workbook. Oxford University
Press.
Jones, L. (2005). Welcome! English for the Travel and Tourism Industry. Student’s book.
Cambridge University Press.
Jacob, M. and Strutt, P. (2003). English for International Tourism. Coursebook. Longman.
Morris, C. (2012). Flash on English for Tourism. ELI
O’Hara, F. (2002). Be My Guest: English for the Hotel Industry Student’s Book. Cambridge
University Press
Strutt, P. (2003). English for International Tourism: Intermediate Workbook. Longman.
Strutt, P. (2003). English for International Tourism (Intermediate student’s book). Longman.
Walker, R. and Harding, K. (2009). Oxford English for Careers: Tourism 1: Student's
Book. Oxford University Press.
Walker, R. and Harding, K. (2009). Oxford English for Careers: Tourism 2: Student's
Book. Oxford University Press.