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1. All of the following are considered competitive strategies except:
- new entrants
2. A situation where previously regulated markets are opening is a ____________ trend that is
shaping strategic business/IT planning:
- deregulation
3. System thinking means that an individual sees:
- interrelationship among systems and processes
4. Which of the following is the most common and useful types of data mining for marketing?
- market basket analysis
5. According to the text, adaptive maintenance includes:
- modifying existing functions or adding new functionality to accommodate changes
in the business or operating environment
6. Which of the following is the biggest obstacle to the knowledge management systems?
- User resistance to sharing knowledge
7. _________ is commonly used by pharmaceuticals and biotechnology firms to develop and
observe the behavior of computerized models of new drugs and materials.
- Virtual Reality
8. _______ planning involves the setting of objectives and the development of procedures, rules,
schedules and budgets.
- Tactical Planning
9. Intelligent behavior attempts to duplicate all EXCEPT:
- emotion
10. The ecommerce component that deals with gathering data on customers and their website
behavior and choices is:
- Profiling and personalizing
11. A large retail company with many locations may choose to use a conversion strategy in which
the new system is put in place at only one location. This method of conversion is called_______?
- Pilot conversion
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12. The acronym RFP stands for:
- Request for Proposal
13. A basic fact for Internet retailing is that all retail websites are created equal as far as the _______
imperative of success in retailing is concerned.
- location
14. ________ Planning is done on a short term basis to implement and control day-to-day operations.
- Operational
15. User interface design refers to the development of:
- display screens, forms, reports, and interactive computer user dialogs
16. Dealing with patents, copyrights, and licensing for a proposed system is related to _____
feasibility.
- legal/political
17. A _______ auction market place can be used by many buyers and sellers, who can create a
variety of auctions to dynamically optimize prices.
- many-to-many
18. Which if the following questions can best represent the sustainability component of a business
model?
- What is it about the firm that makes it difficult for other firms to imitate it?
19. The e-commerce component that deals with developing efficient and effective processes to
help customers find the specific product or service they want to evaluate or buy is:
- Search management
20. According to the text, preventative maintenance includes:
- reducing the chances of system failure or extending the capacity of a current
systems useful life
21. ________ are the potential for business and market losses posed by competitors, competitive
forced, government, or disruptive technologies.
- Threats
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22. Which of the following is NOT one of the three basic categories of electronic commerce?
- government-to-business
23. _______ are the potential for new business markets or innovative breakthroughs that might
expand the present market.
- Opportunities
24. According to the text, corrective maintenance includes:
- fixing software bugs and logic errors not detected during the implementation testing
period
25. _______ are areas of substandard business performance compared to others in the industry or
market segments.
- Weaknesses
26. Economic feasibility is concerned with:
- Whether the expected cost savings, increased revenues, reductions in required
investments and other types of of benefits will exceed the cost of developing and
operating a proposed system.
27. Which one of the following should be used to answer the question, "What would happen to
sales if we cut advertising by 25 percent?"
- What-IF
28. ________ analysis involves making repeated changes to selected variables until a chosen
variable reaches a target value.
- Goal Seeking
29. A logical model of the current system is a blueprint of:
- What the current system does without regard to how it does it
30. Decisions made at the strategic level tend to be more:
- unstructured
31. A major freight company has several thousand drivers. A report containing information about
only those company drivers who have not taken a mandatory defensive driving course is an
example of a ________ report.
- exception
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32. Decisions made at the tactical management level tend to be more:
- semi-structured
33. Which of the following statements most accurately describe the operational level of
management?
- Composed of self-directed teams or supervisory managers who develop short range
plans according to the procedure and within the budget and schedules established
for the teams and other work groups of the organization.
34. Why are business end users frequently added to system development teams?
- They know a lot about the business activities that affect the company's business
process
35. Which of the following would be considered a fuzzy logic term?
- Very low
36. With ___________, information is available whenever a manager demands it.
- demand report and responses
37. Easy to find contact information, online order status, and product support specialists are part f
the _______ success factor for retailing on the web.
- Great customer communication
38. Determining whether expected cost savings, increased profits, and other benefits exceeded the
cost of developing and operating a system is related to _______ feasibility.
- economic
39. Authenticating users, authorizing access, and enforcing security features is a component of the
e-commerce process called:
- access control and security
40. ___________ are core competencies and resources where a firm is a market or industry leader.
- Strengths
41. When customers can select products from website catalog displays and put them into a virtual
holding bin for later checkout and processing, they are using a ____________.
- shopping cart
42. A weekly sales report is a typical example of a ________ report.
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- Periodic scheduled
43. Most e-commerve systems on the Web involving business and consumers (B2C) depend on
________ payment processes.
- Credit card
44. According to the text, perfective maintenance includes:
- making changes to an existing system that are intended to improve the
performance of a function or interface
45. A _______ sell-side marketplace hosts one major supplier who dictates product catalog offerings
and prices.
- one-to-many
46. All of the following are considered to be competitive forces except:
- cost leadership
47. Many companies using the SSL security method developed by Netscape Communication that
automatically encrypts data passing between a web browser and a merchant's server. SSL
stands for:
- Secure Socket Layer
48. According to the text, which of the following choices correctly describes e-commerce?
- Reliance on internet based technologies and e-commerce to accomplish marketing,
discovery, transaction processing, and product and consumer service processes.
49. ______ buy-side marketplace attracts many suppliers that flock to the exchange to bid for the
business of a major buyer, such as GE or AT&T.
- many-to-one
50. What type of analysis should be used to respond to the statement "Let's cut advertising by
$1000 repeatedly so we can see its relationship to sales"?
- sensitivity
51. The use of an intranet system in an organization:
- can significantly improve communications and collaborations within an enterprise
52. Marketing information systems can help marketing managers with:
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- Targeted marketing strategies
- Product planning and pricing
- Customer relationship management
- ALL OF THE ABOVE
53. _______ systems store customer account data in common databases and then makes it available
throughout the company via internet, intranet and other network links.
- Customer relationship management (CRM)
54. It costs ____ to sell to a new customer than it does to sell to an existing one.
- six times more
55. Which of the following is considered a production/operations business function?
- process control
56. When a manufacturer automates production of a product by installing computer systems to
monitor processes and robots do some of the assembly tasks, it is an example of______.
- computer aided manufacturing
57. If a company takes care of a service problem quickly, _____ of complaining customers will do
business again.
- 70%
58. Which of the following describes a local area network?
- a network that connects computers within a limited physical area, such as inside a
single building.
59. A group of related records is a data file, or _____.
- table
60. Fiber optic cables consists of one or more hair thin filaments of _____ fiber wrapped in a
protective jacket.
- glass
61. A company can boost its profits ___ by increasing its annual customer retention by only_____.
- 85%, 5%
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62. Which of the following statements regarding internet2 is true?
- the purpose of internet 2 is to build a roadmap that can be followed during the next
stage of innovation for the current internet.
63. Which database allows many-to-many relationships among records so that a data element can
be accessed by following one of several paths?
- Network
64. In an ______ database structure, all of the relationships among records are one-to-many,
because each data element is related to only one element above it.
- Hierarchical
65. Open systems are a recent telecommunication trend. Open systems:
- All of the above
66. An _____ is a network inside an organization that uses internet technologies to provide an
internet-like environment within the enterprise.
- Intranet
67. As it relates to telecommunication systems media, the problem of the last mile is
- tying into older technology
68. Online transaction processing is considered a ______ system because it captures and processes
transactions immediately.
- real-time
69. Which of the following statements regarding internet service providers is true?
- ISP provide individuals and organizations with access to the internet for a fee
70. When a manufacturer uses computers to control ongoing physical processes, it is an example
of:
- process control
71. A transaction is:
- any business event that must be captured and recorded
72. _____is defined as the use of internet and other networks and information technologies to
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support ecommerce, enterprise communication and collaboration, and web enabled business
processes, both within a networked enterprise.
- Electronic Business
73. Advertising and promotion efforts can be tailored to each visit to a site by an individual. This
strategy is based on the variety of tracking techniques such as Web "_______" files recorded on
the visitors disk drive from previous visits.
- Cookie
74. SCM system generally provides companies with all of the following benefits except:
- lower marketing costs
75. Customer relationship management focuses on:
- acquiring and retaining partners who can enhance the selling and distribution of a
firm's products and services
76. Which of the following statements concerning the replication and duplication process for
updating distributed database is correct?
- Replication is the more complicated process because it must find changes in each
distributed database and make appropriate changes to each to make each database
identical
77. Which application focuses on developing the most efficient and effective sourcing and
procurement processes?
- Supply Chain Management
78. A lack of adequate collaboration between suppliers, distributions, and _______ departments
within a company will sabotage any SCM system.
- Inventory Management, Production & Marketing
79. In a telecommunication network, a twisted-pair wire:
- Is used for both voice and data transmission
80. Which of the six essential accounting business systems mentioned in the text records
purchases from, amounts owed to and payments to suppliers?
- Accounts Payable
81. Which is a legitimate use for data mining?
- All of the above
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82. All the fields used to describe the attributes of an entity are grouped to form:
- Record
83. _____ is the most commonly used database application for PC.
- Microsoft Access
84. Companies in Stage ______ of a SCM implementation concentrate on making improvements to
internal supply chain processes and external processes and relationships with suppliers and
customers.
- ONE
85. A database with a _____ data structure can easily handle ad hoc requests for information.
- Relational
86. Compared to the coaxial cable, standard twisted pair telephone lines
- Support lower data transmission speeds
87. All of the following are supported by the accounting business function except:
- capital budgeting
88. A record represents a collection of ______ that describes an entity.
- Attributes
89. The _____ operation is used to create a subset of the columns contained in the temporary tables
created by the select and join operations.
- Project
90. The five basic categories of components in a telecommunication network include:
- terminals, telecommunication processors, telecommunication channels, computers,
and telecommunication control software.
91. Metcalfe's Law States
- The usefulness or utility of a network equals the square of the number of users
92. The primary challenge of a distributed database is:
- data accuracy
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93. Which of the following is true of data marts:
- They are a subset of a data warehouse
94. Transaction processing systems process data in two basic ways:
- online/real time processing, batch processing
95. To communicate over a network, each PC usually has a circuit board called a:
- Network interface card
96. A CRM system includes all the following except:
- balance
97. The first step of the transaction processing cycle is:
- data entry
98. Customer service and sales order entry are a:
- front office system
99. _______ is a standard set of rules and procedures for the control of communication in a network.
- Protocols
100. The ______ model is the most widely used database structure today.
- Relational
101. Boolean logic deals with three logical operators
- and, or, and not
102. _______ is the technological backbone of e-business and enterprise- wide transaction
framework with links into sales order processing, inventory management and control,
production and distribution planning and finance.
- Enterprise resource planning
103. Fundamentally, _______ helps a company get the right products to the right places at
the right time, in the proper quantity, at an acceptable cost
- Supply Chain Management
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104. The object oriented database model supports ____ , that is new objects can be
automatically created by replicating some or all of the characteristics of one or more parent
objects.
- Inheritance
105. In telecommunication networks, twisted pair wires
- are used for both voice and data transmission
106. The _____ stage of a database development translates the conceptual models into the
data model of a DBMS.
- logical design
107. Moores Law
- computing power doubles every 18-24 months
108. Steps of developing an information system in the correct order:
- Investigate, analyze, design, implement, maintain
109. Which is not true about mainframes?
- ALL ARE TRUE
- Mainframes can process thousands of millions instructions per second
- Mainframes have large storage capacities
- Mainframes are large, fast and powerful
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110. Object oriented programming languages:
- use programming statements that tell objects to perform actions on themselves
111. An agile company supports all the following except:
- standardized products and services
112. A firm can survive and succeed in the long run if it successfully develops strategies to
confront the _____ that shape the structure of competition in its industry.
- Competitive forces
113. Groupware aids collaboration by providing users with
- electronic mail, scheduling, and task management
114. Performance support, building expert networks, and leveraging organizational know-
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how are functions of a:
- enterprise intelligence
115. The _____ generations of computers was characterized by further miniaturization of
circuits, increased multiprogramming, and virtual storage memory.
- fourth
116. A bit, the smallest element of data, can have values of:
- 0 or 1
117. The most common output trend is ______
- Video Displays
118. Which of the following describes system software?
- Manages and supports operations of computer operations of computer systems and
networks
119. An ______ strategy is a competitive strategy by which a firm seeks to become low cost
producer of products and services in the industry.
- Cost Leadership
120. An accounting specific program is an example of:
- application specific software
121. An_____strategy is an a competitive strategy by which a firm establishes new
businesses linkages with customers, suppliers, competitors, and other companies.
- alliance
122. The two general classifications of software are:
- system and application software
123. The goal of knowledge-management systems (KMS) is to help knowledge
workers_________ important business knowledge.
- organize, create, distribute
124. The function of an output device is to:
- convert electronic information produced by the computer system into human-
intelligible form for presentation to end-users
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125. Which of the following storage types is volatile?
- RAM
126. COTS software stands for?
- commercial off the shelf software
127. Which one of the following software suites is an open-source product?
- Open Office
128. The second generation of computers relied on:
- transistors
129. What are they current types of RFID chips?
- active and passive
130. Information systems that focus on operational and managerial applications in support
of basic business functions such as accounting or marketing are known as:
- Functional business system
131. Computer systems rely on which of the following components?
- input, processing, output, storage, control
132. A production manager needs a system to help determine how much product to
manufacture based on the availability of the raw materials necessary to manufacture the
product. What type of system would meet the managers needs?
- decision support system
133. A _______ strategy is a competitive strategy by which a firm develops ways to
differentiate its products and services from those of its competitors.
- differentiation
134. All of the following can be used to counter competitive forces except:
- bargaining
135. The CPU central processing unit consists of:
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- the control unit and the arithmetic logic unit
136. Accessing and retrieving documents that have been stored online is a function of:
- document management
137. The original, formal record of a transaction is called the:
- source document
138. The Central Processing Unit (CPU):
- is the main processing component of a computer system
139. Information Technology can be used to support:
- product development teams, customer support processes, and any other business
activity
140. All are competitive forces in the marketplace except:
- Alliances
141. E-Commerce
- all of the above
142. Fifth generation languages, which are designed to be as much as possible like spoken
language, are referred to as _______ languages.
- Natural
143. When a company purchases software is has:
- purchased a license to use the software under the terms of the agreement
144. A _____ strategy is a competitive strategy by which a firm significantly expands its
capacity to produce goods and services, expanding and diversifying in the market,
- Growth
145. All are good examples of information except:
- The number 123456789456484156
146. Becoming low cost producers of products and services in an industry is an example of:
- Cost leadership strategy
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147. A system that can change itself or its environment in order to survive is a _____ system.
- adaptive
148. EIS Executive Information Systems are tailored to meet the strategic information needs
of which of the following management levels?
- Top Management (strategic)
149. The first generation of computers relied on:
- vacuum tubes
150. The third generation of computers relied on:
- solid state technology and integrated circuits
