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USER MANUAL
e-Way Bill Access Unblocking

Date of Issue : 27th November 2020

Version Number: 1.1
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Contents
Introduction............................................................................................................................................ 3
Role Matrix ............................................................................................................................................. 3
Scenario .................................................................................................................................................. 3
Salient Features of The Functionality...................................................................................................... 3
Login to the GST application. .................................................................................................................. 5
Change formation (if required) ............................................................................................................... 6
Viewing the ewb-05 applications in the jurisdiction. .............................................................................. 6
Issue Order without PH......................................................................................................................... 13
Issue Notice .......................................................................................................................................... 16
Pending under PH Process: before completion of issue notice backend process. ................................. 26
Error: Pending under PH Process ........................................................................................................... 29
Pending under PH Process after completion of backend process: ........................................................ 36
Pending for order(EWB-06) issuance after PH process: ......................................................................... 45
Back end process after issuance of EWB-06 order: ............................................................................ 51
List of Issued EWB-06 Orders: ............................................................................................................ 51
Error: Pending for order (EWB_06) Issuance: ........................................................................................ 54
List of Issued EWB-06 Orders: ............................................................................................................... 60
After Back end process is successful.................................................................................................. 63

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Introduction
This user manual gives step-by-step procedure to be followed for Unblocking of the e-Way bill
access completely in an online mode.

Role Matrix

Use Case Form Officer Functionalities

Details
View of EWB-05 EWB-05 Pr.Commissioner/Commissioner View, Download,
applications Download all
Issue Notice Personal Pr.Commissioner/Commissioner Issue Notice, Add/Delete
Hearing Supporting Documents
View Reply Personal Pr.Commissioner/Commissioner View Reply by taxpayer
Hearing
PH Recording Personal Pr.Commissioner/Commissioner Submit PH Recording,
Hearing Add/Delete Supporting
document
Issue Order EWB-06 Pr.Commissioner/Commissioner Accept/Reject EWB-05
and issue EWB-06 order

Scenario
E-Way Bill generation facility is automatically blocked by GSTN when a Tax Payer fails to file
returns (GSTR-3B) for two consecutive periods. Unblocking of E-way Bill functionality has been
made available to unblock the e-way Bill access that was blocked by GSTN common portal in
respect of the tax payers who failed to file the returns, continuously for the two return periods.

Salient Features of The Functionality

The tax payer intending to restore the e-Way bill generation facility has to file the duly filled EWB-
05 form in the GSTN common portal. The Pr. Commissioner /Commissioner after due process are
required to accept or reject the application and issue the order EWB-06 in the ACES-GST system
which in turn will be communicated to the tax payer through the GSTN portal. The entire process
from the tax payer filing the EWB-05 application, the process of issue of Personal Hearing Notice,

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tax payer filing the reply in the GSTN common portal and issue of EWB-06 order by the Pr.
Commissioner/Commissioner has been made online and is available in the Unblocking of e-Way
bill Phase II functionality.The Principal Commissioner/Commissioner of the executive
Commissionerate are assigned the role for using Unblocking of e-Way bill Phase II functionality.

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STEP BY STEP GUIDE

Login to the GST application.

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Change formation (if required)

Viewing the ewb-05 applications in the jurisdiction.

1.Click on MENUGSTTASKLISTE-WAY BILL
2. The List of applications currently pending under the jurisdiction will be visible

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3. The officer will be able to view the Unblocking e-Way Bill Generation Facility – Task List page

4. The officer can click on EWB-05: New Applications hyperlink from Stage to view the
applications in EWB-05: New Applications List view page.

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5. The officer can click on CRN hyperlink to view the application for unblocking of the facility of e-Way
bill filed by the tax payer.

6. The officer can click on Download Application button to view EWB 05 Application submitted by Taxpayer
or click on Download All link to download supporting document along with Main document.

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7. The officer can click on Next button or Click on Personal Hearing tab to view Personal Hearing form
details.

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Issue Order without PH

8. The officer can click on Next button from personal hearing or click on EWB -06 tab to view the form
details.

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9. For issuing the order, the officer can click on Issue Order button by selecting Order Type. If the officer
selects the order type as ‘Reject’ and on confirmation, a pop up alert message ‘As per rule 138E, CGST
rules, 2017 personal hearing is mandatory to continue with the rejection order’is displayed if PH is not
completed. In case of “Accept: order, the officer can proceed and issue order as PH is not mandatory.

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Issue Notice
1. In case the officer clicks on Issue notice button without creating the PH Notice, validation message as
shown below will be displayed.

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2. The officer can click on ‘New’ button in Personal Hearing tab to create the Personal Hearing Notice-1.

3. Fill in all the respective and mandatory fields (Notice Type, PH Date, Place of Hearing, Due date for
Reply, PH date and time, documents to be produced, Place of issue that are editable in PH Notice tab and
attach the supporting document if required.

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4. The officer can see the preview of the PH notice and download and view the PH notice before PH notice
is issued. Click on view button to see the preview of the PH notice.

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5. Click on download icon, notice will get downloaded and it can be viewed by click on “download”
button in “Preview notice” icon in the right corner of the page.

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6. The officer can click on Issue Notice button to view confirmation alert and click on Yes to view success
message.

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7. The system will auto redirect to List page.

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Pending under PH Process: before completion of issue notice backend

process.
1.The officer can click on MENUGSTTASKLISTE-WAY BILL to view the task list page

2. In dashboard, after clicking on “Pending under PH Process” link, it will redirect to the task list page.

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3. The officer can click on CRN hyperlink to view form details. The system will show Message ‘PH notice
process is in progress, please try after sometime’ before the backend process completion of the respective
PH notice.

In case the backend process of communicating with GSTN portal is still going on, the following message
will be displayed on clicking the CRN hyperlink in the above list page.

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4. EWB -06 tab is disabled when PH notice is issued and Back end process of communicating with GSTN
portal is yet to complete.

5. Personal Hearing tab, PH Notice tab, Taxpayer reply tab & PH Recording tab is disabled until back end
process is complete and successful.

6. Action button will not be displayed.

Note: In case the issue of PH notice fails, the application is moved to “Error: Pending under PH Process”

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Error: Pending under PH Process

1. The officer can navigate to Unblocking E-way bill generation facility – Task List page (Dashboard) by
clicking MENUGSTTASKLISTE-WAY BILL to view Error: Pending under PH Process stage

2. The officer can click on “Error: Pending under PH Process” from stage to see the list page.

3. In the task list, ‘error status’ column will display the error message such as (Ex: Expected date of filing
cannot be a past date) for which record has been failed.

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4. The eye button in the above list page will show extra information about all the personal hearings
related to this application. Click on CRN hyperlink to view application form and details.

5. EWB -06 tab is disabled and New button is disabled as issued Personal hearing notice has an error is
and is not complete. Select the Personal hearing notice type where the error has come. In the below
case error resulted in “Personal Hearing Notice-1”. Select the respective Radio button.

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6. Correct or make the necessary changes in the entered PH Notice details as suggested in the error
message.

7. The officer can click on Preview button to view the PH notice before issue.

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9. Click on Issue Notice button and check for confirmation alert and click on Yes to view success
message.

10. Upon success, auto navigates to the list page.

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11. Task moved to Stage: “Pending under PH Process” in Dashboard in case the notice issuance is success
or the officer needs to visit again and see if the application moved to “Error: Pending under PH Process”

12. Click on “Pending under PH Process” to view the application in the list page

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12. On clicking the CRN, the Alert message “PH notice process is in progress. Please try after some time “
will be displayed if the back end process of communicating with GSTN is still in progress. The PH Notice
tab details will be in disable mode, without Action button.

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Pending under PH Process after completion of backend process:

1. Officer can perform PH recording after back end process is successful only.Click on “Pending under PH
process” to navigate to list page.

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2. Click on PH details “Eye” icon to view the PH details such as Notice Reference Number and other details.

3. Click on CRN hyperlink and view form details, application Status at GSTN showing as ‘Notice Issued’

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4. Personal Hearing tab, PH Notice tab fields are in view mode and click on Download Notice button to
download document.

5. Open document and view details

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6. Click on Taxpayer reply tab or Next button to view if Taxpayer has filed any reply as on date.

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7. The officer can enter the PH Recording details.

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8. The officer can click the “Submit” button and the Confirmation message will pop up. Click on Yes to
view respective validation message or success message based on filled mandatory fields.

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9. Upload documents

10. In case after entering the PH recording details if the tax officer moves to any other screen ex: by
clicking Previous button, the system will show the following validation message “Entered data will be
lost, please confirm do you intend to proceed ?”

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12. After filling all the mandatory fields in “PH Recording” tab officer can click on “Submit” to submit the
PH recording. The following Confirmation message will be displayed and click on Yes to submit the
recording.

13. After clicking on “Yes”, system confirms PH recording submission and asks the officer whether to
proceed with another PH or continue to issue order.

a) In case the officer clicks on Proceed with another PH, the system allows the officer to move to
Personal Hearing tab to create another PH ex: Personal Hearing Notice-2 and the Same PH process
flow will continue ie., issue notice, View reply of taxpayer and PH Recording.

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b) In case the officer clicks on “Proceed with EWB-06” the system allows the officer to issue EWB-06
by moving the application to next stage ie., “Pending for order(EWB-06) issuance after PH
process”

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Pending for order(EWB-06) issuance after PH process:

1. The officer can click on “Pending for order (EWB-06) issuance after PH process” hyperlink to navigate
to list page. MENUGSTTASKLISTE-WAY BILL

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2. Click on CRN hyperlink and view form details.

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3. The officer can fill the details in EWB-06 tab.

4. Click on Preview Order button, without selecting Order type to check for the validation message

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5. The officer can fill all the details including the mandatory fields and Order Type as ‘Accept’ or ‘Reject’.

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6. Click on Issue Order for Order Type Reject and check for confirmation message and success message.

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7. Once order is issued, record will be moved outfrom task list and move to Archive list (List of issued
EWB06 orders) window.

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Back end process after issuance of EWB-06 order:

8. Check the alert message when Back end process is in-progress after EWB-06 order is issued. Once
EWB-06 is issued, record will disappear from the task list and will be moved to the archive list.

List of Issued EWB-06 Orders:

9. The officer can navigate to Menu -> GST -> E-Way Bill -> List of Issued EWB-06 Orders

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10. Select Choose Application Type to view the respective records. By default, the system will select
“Online EWB-05 applications”

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11. When the officer clicks on the CRN when the back-end process is not completed, the system will
display the alert as “Order (EWB-06) batch is in progress”.

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Error: Pending for order (EWB_06) Issuance:

The officer will see the applications in the “Error: Pending for Order (EWB-06) issuance” stage, when the
issuance of EWB-06 order has failed.

1. The officer can click on “Error: Pending for order (EWB-06) Issuance” from stage to view the list page

2. In the task list, ‘error status’ column will display the error message such as (Ex: Invalid Default Periods)
for which record has been failed. The officer can click on “CRN” hyperlink to view the application form
details with alert message.

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3. The officer can make necessary changes as required in the EWB 06 tab.

4. Click on Preview Order button to view respective Order Type in the form.

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5. Fill all the mandatory fields and click on Issue Order and click on “Yes” from the confirmation alert to
view the success message.

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On submission, record moves to archive list

List of Issued EWB-06 Orders:

1. The officer can click on Menu -> GST -> E-Way Bill -> List of Issued EWB-06 Orders to view the list of
issued EWB-06 orders.

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2. Select Choose Application Type to view the respective records

3. System displays all the details of the application in the respective columns and the officer can select
“from date “& “to date” and click on view to filter the application list

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4. After the officer issues EWB-06 order and select the CRN from the list of EWB-06 orders issued before
the back end process is completed, the alert message “Order(EWB-06) batch is in progress” will be
displayed. The officer needs to wait for some time.

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After Back end process is successful

4. Click on CRN hyperlink to view form details and status

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5. The officer can view the details of the application in non-editable mode.

6. View Personal Hearing tab details with PH notice completion on clicking Personal hearing Tab

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7. Click on View Taxpayer reply tab to view the details of Tax Payer’s reply.

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8. Click on PH Recording tab to view the captured PH recording details

9. Click EWB-06 tab to view the captured details of the order issued.

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10. Click on Download Order button to download respective Order either for Rejection / Acceptance.

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