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    Resume - Canama CSR - FINAL

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    mariaeliza.canama143
    This document contains Maria Eliza D. Canama's resume. It includes her personal details, educational background, relevant skills, work experience and list of tools. Her objective is to leverage her problem-solving and communication skills. She has over 2 years of experience in customer service and technical support roles at Concentrix and ePerformax. Her responsibilities included helping customers and resolving issues. She received positive feedback and maintained high quality assurance scores.

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    Resume - Canama CSR - FINAL

    Uploaded by

    mariaeliza.canama143
    16 views3 pages
    This document contains Maria Eliza D. Canama's resume. It includes her personal details, educational background, relevant skills, work experience and list of tools. Her objective is to leverage her problem-solving and communication skills. She has over 2 years of experience in customer service and technical support roles at Concentrix and ePerformax. Her responsibilities included helping customers and resolving issues. She received positive feedback and maintained high quality assurance scores.

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    Resume_Canama CSR - FINAL

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    This document contains Maria Eliza D. Canama's resume. It includes her personal details, educational background, relevant skills, work experience and list of tools. Her objective is to leverage her problem-solving and communication skills. She has over 2 years of experience in customer service and technical support roles at Concentrix and ePerformax. Her responsibilities included helping customers and resolving issues. She received positive feedback and maintained high quality assurance scores.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    16 views3 pages

    Resume - Canama CSR - FINAL

    Uploaded by

    mariaeliza.canama143
    This document contains Maria Eliza D. Canama's resume. It includes her personal details, educational background, relevant skills, work experience and list of tools. Her objective is to leverage her problem-solving and communication skills. She has over 2 years of experience in customer service and technical support roles at Concentrix and ePerformax. Her responsibilities included helping customers and resolving issues. She received positive feedback and maintained high quality assurance scores.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Maria Eliza D.

    Canama

    Sitio MahayahayBrgy. Apas Cebu City


    6000, Philippines
    Mobile Number: 09254761621
    E-mail Address: [email protected]

    CAREER OBJECTIVE

    GOAL-DRIVEN AND DETAIL-ORIENTED INDIVIDUAL WITH EXPERIENCE IN CUSTOMER SERVICE


    AND TECHNICAL SUPPORT, SEEKING FOR A POSITION TO LEVERAGE MY SKILLS IN PROBLEM-
    SOLVING AND COMMUNICATION TO CONTRIBUTE TO THE SUCCESS OF A FORWARD-THINKING
    ORGANIZATION.

    EDUCATIONAL BACKGROUND

    Senior High School: General Academic Strand


    Apas Integrated Senior High School
    Omega Street Brgy. Apas Cebu City

    Secondary : Apas Integrated Senior High School


    Omega Street Brgy. Apas Cebu City

    Elementary : Camp Lapu-Lapu Elementary School


    Omega Street Brgy. Apas Cebu City

    PERSONAL DATA

    Age : 23 yrs. old


    Date of Birth : April 22, 2000
    Place of Birth : Basak Lapu-Lapu City Cebu
    Civil Status : Single
    Nationality : Filipino
    Religion : Roman Catholic
    RELEVANT SKILLS
     Can handle work under pressure
     Excellent in verbal communication skills
     Willingness to learn
     Time management
     Attention to detail
     Ability to research and collect data
     Understanding of basic software
     Ability to multitask
     Discretion
     Critical thinking
     Summarization skills

    WORK EXPERIENCE

    •Customer Service Representative / Technical Support (Concentrix)


    Jose Maria Del Mar Street IT Park Cebu City, 6000
    May 2019 – April 2021

    Key Responsibilities:
    As a Customer Service Representative (CSR), I am responsible for helping customers with
    questions, problems, or information about products and services. I aim to make customers
    happy and satisfied, keep records of interactions, and sometimes pass tricky issues to others for
    solutions. On the other hand, as a Technical Support Representative, I usually focus on fixing
    technical issues with products or services. I need to know the technical stuff well and help
    customers with troubleshooting. Therefore, Customer service is about general help and
    information, while technical support deals with fixing technical problems.

    Accomplishments:
    Top 1 agent in Line Of Business
    Customer Satisfaction: Consistently receiving positive customer feedback through surveys or
    reviews indicates excellent customer service and problem-resolution skills.
    Quality Assurance Scores: Maintaining high scores in quality assurance evaluations, which reflect
    adherence to standards and procedures.

    •Customer Service Representative (ePerformax)


    W Geonzon St, eBlock 3, IT Park Cebu City, 6000
    June 2022 – May 2023
    Key Responsibilities:
    My main responsibility is to assist and support customers by providing helpful information,
    resolving issues, and ensuring customer satisfaction. In addition, I am tasked with promoting
    and selling the company's products or services. This means I need to be good at explaining why
    these offerings are valuable and why customers might want them. It's like being a friendly
    problem solver who also shares the company's benefits. Balancing these two tasks, I aim to
    make customers happy while also contributing to the company's sales goals.

    Accomplishments:
    X-Factor: I am consistent with my performance and that's where I achieve the X-Factor award
    (represents that unique and extraordinary quality or talent that makes me truly stand out in
    your field).
    Customer Satisfaction: Consistently receiving positive customer feedback through surveys or
    reviews indicates excellent customer service and problem-resolution skills.
    Quality Assurance Scores: Maintaining high scores in quality assurance evaluations, which reflect
    adherence to standards and procedures

    LIST OF TOOLS

    Operating System - Windows


    Web Conferencing Tools - Remote Meeting and Collaboration Tools
    Internet Browser - Browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge for accessing web-
    based applications and tools.
    Office Productivity Software - Microsoft Office (Word, Excel, PowerPoint) or Google Workspace (Docs,
    Sheets, Slides) for document creation, email communication, and data analysis.
    Email Client - Outlook & G-Mail
    Customer Support Training and Learning Platforms - Any learning management systems (LMS) or
    training software used by the company for ongoing education and skill development.
    Social Media Management Tools - If social media support is part of the role
    Password Management Software - Ensuring secure access to various accounts and tools.

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