Emr Manual
Emr Manual
The goal of most emergency medical services is to either provide treatment to those in need of urgent
medical care, with the goal of satisfactorily treating the presenting conditions, or arranging for timely
removal of the patient to the next point of definitive care. This is most likely an emergency department at a
hospital. The term emergency medical service evolved to reflect a change from a simple system of
ambulances providing only transportation, to a system in which actual medical care is given on scene and
during transport. In some developing regions, the term is not used, or may be used inaccurately, since the
service in question does not provide treatment to the patients, but only the provision of transport to the
point of care.
Levels of Training
• First Responder (Emergency Medical Responder; Emergency First Responder; Medical First
Responder):
First Responders in an emergency.
Trained to manage immediate care of an emergency.
Skills include…
Airway management,
Bleeding control,
CPR and AED (automated external defibrillation),
And scene control.
• EMT (Emergency Medical Technician):
Used to be called EMT-Basic.
In addition to the skills of a first responder, the EMT provides transportation and
more advanced medical care using the facilities in an ambulance.
The role of the EMT is to stabilize the patient's conditions until arrival at the
hospital, where treatment will be provided.
• AEMT (Advanced EMT):
Used to be called EMT-Intermediate.
In addition to the skills of an EMT, the AEMT can administer much more
medications.
These include both oral and intravenous medications.
• Paramedic:
The paramedic provides the highest level of pre-hospital care.
These include advanced interventions, administering a wide variety of
medications, and advanced life support
EFR Responsibilities
The six branches of the star are symbols of the six main tasks executed by rescuers
• Detection:
The first rescuers on the scene, usually
untrained civilians or those involved in
the incident, observe the scene,
understand the problem, identify the
dangers to themselves and the others,
and take appropriate measures to
ensure their safety on the scene
(environmental, electricity, chemicals,
radiation, etc.).
• Reporting:
The call for professional help is made
and dispatch is connected with the
victims, providing emergency medical dispatch.
• Response:
The first rescuers provide first aid and immediate care to the extent of their
capabilities.
• On scene care:
The EMS personnel arrive and provide immediate care to the extent of their
capabilities on-scene.
• Care in Transit:
The EMS personnel proceed to transfer the patient to a hospital via an ambulance
or helicopter for specialized care. They provide medical care during the
transportation.
• Transfer to Definitive care:
Appropriate specialized care is provided at the hospital.
• For patients:
Treat dying patients with dignity and respect. Communicate to the patient what you are
planning to do and let the patient know that you are doing everything you can to help. This
will bring assurance to the patient and establish trust. Even if the patient may look
unconscious, he or she may still be able to hear and understand what you say.
• For family members:
Be compassionate to the patient's friends and relatives who may be around. An important
skill is to be able to listen empathetically to the grieving of family members. Assure that
you are doing everything you can for the patient, but at the same time do not give false
assurances. Be honest with the relatives about the patient's status, but also be tactful.
• For yourself:
Prepare yourself emotionally to encounter death and dying situations and be able to cope
with it. One aspect is to recognize and understand the five stages of denial, anger,
bargaining, depression, and acceptance. Learning to recognize and accept these
emotional stages in your patients can help you come to terms with death and dying.
• Body substance isolation involves using proper equipment to prevent the transmition of infectious
diseases.
• The equipment used in BSI is called PPE (Personal protective equipment). These include gloves,
eyewear, gowns and masks.
• Hand washing: The single most effective way to prevent the spread of infectious diseases is by
washing your hands thoroughly after each incident, even if gloves were worn. The guidelines for
hand washing is 10-15 seconds of vigorous scrubbing with soap and rinsing with the hottest water
that you can bear.
Scene Safety
• Hazmat: Look out for hazardous materials by identifying signs and placards listed in the
Emergency Response Guidebook available inside every ambulance.
• Violence: Do not enter scenes with potential violence. These include scenes of fights, aggression,
and weapon use. When in doubt, call law enforcement to check for scene safety.
• Do not try to handle hazardous scenes without the proper training and protective gear.
Medical Issues
• Organ Donation: Only consider the patient for organ donation if there is signed, legal
documentation. Communicate the possibility of organ donation with medical direction.
• Medical Identification Tag: Look for these during patient assessment as they provide information on
any medical conditions the patient may have, including allergies, asthma, diabetes, or epilepsy.
• Death: When in doubt, always assume the patient is alive and begin resuscitation efforts. Signs of
death include
Absence of breathing and pulse.
Completely unresponsive to any stimuli.
Rigor mortis.
Dependent lividity (skin discoloration due to the effect of gravity on blood causing the
underside to be dark red to purple).
Obvious signs such as decapitation, decomposition, and suicide.
Legal Protection
• Duty to Act:
o While on-duty, EMR are required by law to care for a patient who requires and consents to
it.
• Scope of Practice:
o Defines what an EMR with the appropriate licensure can and cannot do by law.
• Standard of Care:
o Defined as the level of care at which the average, prudent provider in a given community
would practice.
• Medical Direction:
o EFR must follow medical direction at all times. This includes off-line directions such as
protocols approved by medical direction and on-line directions directly communicated by
the doctor. When in doubt, always ask for medical direction.
• Patient Consent:
o The conscious, mentally competent adult has the right to accept or refuse emergency
medical care. Thus, always make sure that the patient consents before beginning
emergency care. There are three types of consents: expressed, implied, and that which
deals with a minor.
• Patient Refusal or Withdrawal of Treatment:
o Always ask the patient to fill out sign a refusal form, including documentation of what was
told to the patient and his or her response. However, before this, the EFR should have
persuaded the patient to receive care and then made certain that the patient is indeed
mentally competent and capable of making rational decisions.
• Advanced Directives:
o These are instructions given in advance such as a DNR (Do Not Resuscitate) order. These
directions should be honored if clear, unambiguous documentation exists.
• Crime Scenes:
o When treating patients in a crime scene, always take steps to preserve evidence. These
include communicating with police officers, document unusual discoveries, avoid cutting
through evidence such as knife or bullet holes in clothing, and ask the patient to avoid
washing or going to the bathroom if the crime is rape.
• Reporting:
o If patient assessment suggests child abuse or crime, report to the appropriate authorities.
Offenses
• Negligence: Occurs when all four of the following conditions are met
• Abandonment: When an EMR begins treating a patient, but stops without transferring the care to
someone with appropriate expertise.
• Defamation: Release of damaging information about a patient to the public. Verbal defamation is
called slander, and the written form is called libel.
Ethical Responsibilities
• Treat all patients with dignity and respect without respect to factors such as race, gender or creed.
• Treat all coworkers and health care workers with dignity and respect.
• Maintain knowledge and skill competencies as an EMR.
• Exercise honesty and integrity when documenting.
• Advocate for the patient's best interest at all times, even off-duty.
SURFACE ANATOMY
Directional Terms
Body Planes
Positional Terms
In addition to directional terms, there are specific positional terms with which you should be familiar with.
Body Cavities
There are 4 major body cavities – Cranial cavity, Thoracic Cavity, Abdominal Cavity and Pelvic Cavity.
Housed in these cavities are the major organs.
Cranial Cavity Houses the brain and its specialized membranes. The spinal cord runs out of the
cranium and down through the center of the vertebrae of the spine. The bones of
the spine protect the spinal cord and its specialized membrane.
Thoracic Cavity Also known as the chest cavity, is enclosed by the rib cage. It holds and protects
the lungs, heart, great blood vessels, part of the windpipe (Trachea), and part of
the esophagus, which is the tube leading from throat to the mouth. The lower
border of the chest cavity is the diaphragm, a dome-shaped muscle used in
breathing and separates the chest cavity from the abdominal cavity.
Abdominal Cavity Lies between the chest cavity and the pelvic cavity. The stomach, liver,
gallbladder, pancreas, spleen, small intestine, and most of the large intestine can
be found in the abdominal cavity.
Pelvic Cavity The pelvic cavity is protected by the bones of the pelvic girdle. This cavity houses
the urinary bladder, portions of the large intestine, and the internal reproductive
organs.
Abdominal Quadrants
The Body Systems
The human body is made up of several organ systems that work together as one unit. Ten major organ
systems of the body are listed below, along with several organs that are associated with each system.
Organ Systems
1. Circulatory System: The main function of this system is to transport nutrients and gasses to cells
and tissues throughout body. This is accomplished by the circulation of blood.
a. Cardiovascular: This system is comprised of the heart, blood, and blood vessels. The
beating of the heart drives the cardiac cycle which pumps blood throughout body.
c. Lymphatic: This system is a vascular network of tubules and ducts that collect, filter, and
return lymph to blood circulation. As a component of the immune system, the lymphatic
system produces and circulates immune cells called lymphocytes.
2. Digestive System: This system breaks down food polymers into smaller molecules to provide
energy for the body. Digestive juices and enzymes are secreted to break down the carbohydrates,
fat, and protein in food.
3. Endocrine System: This system regulates vital processes in the body including growth,
homeostasis, metabolism, and sexual development. Endocrine organs secrete hormones to
regulate body processes.
a. Endocrine structures: pituitary gland, pineal gland, thymus, ovaries, testes, thyroid gland
4. Integumentary System: This system protects the internal structures of the body from damage,
prevents dehydration, stores fat and produces vitamins and hormones.
a. Structures: muscles
6. Nervous System: This system monitors and coordinates internal organ function and responds to
changes in the external environment.
7. Reproductive System: This system enables the production of offspring through sexual
reproduction. It is comprised of male and female reproductive organs and structures which produce
sex cells and ensure the growth and development of offspring.
8. Respiratory System: This system provides the body with oxygen via gas exchange between air
from the outside environment and gases in the blood.
9. Skeletal System: This system supports and protects the body while giving it shape and form.
10. Urinary/Excretory Systems: This system removes wastes and maintains water balance in the body.
It is important to keep in mind that these organ systems don't just exist as individual units. The final product
of these cooperating systems is one unit called the body. Each system depends on the others, either
directly or indirectly, to keep the body functioning normally.
Body Mechanics
Proper body mechanics is the proper and efficient use of your body to facilitate lifting and moving. These
are important steps that Emergency Medical Responders must follow to lift efficiently and to prevent injury.
When you are ready to lift, follow the rules of proper body mechanics to minimize the chances of injury to
yourself, your co-workers, or the patient.
• Position your feet properly (they should be on a firm, level surface and positioned a comfortable
width apart. Take extra care of the surface is slippery or unstable. It may be necessary to postpone
the move until more help or equipment is on hand.
• Lift with your legs. (Keep your back straight as possible and bend at your knees.)
• When lifting with one hand, avoid leaning into opposing side.
• Minimize twisting during a lift
• Keep the weight as close to your body as possible
• When carrying a patient on stairways, use a chair or a commercial stair chair.
Emergency Medical Responders should only move a patient when absolutely necessary. Your primary role
is to assess the patient, provide basic emergency care, and continue to monitor patient’s condition until a
more advanced help arrives. Emergency situations in which it may be necessary to move a patient
include…
• The presence of dangerous environment where the patient is at risk for further injury.
• When you cannot adequately assess the patient’s ABC’s or bleeding.
• When you are unable to gain access to other patients who need lifesaving care.
Emergency Moves
A preferred move when the situation is not urgent, the patient is stable, and you have adequate time and
personnel for the move. Standard move should be carried out with the help of other trained personnel or
by-standers. Take care to prevent additional injury, as well as to avoid patient discomfort and pain.
Wheeled Stretcher
Portable Stretcher
Scoop Stretcher
Basket Stretcher
Vacuum Stretcher
SKEDCO
Stair Chair
Flexible Stretcher
The purpose of a communications system is to relay information from one location to another when it is
impossible to communicate face to face. The results of using a communication system will be only as
accurate as the information that is put into the system.
Good communication means that the person receiving the message understands exactly what the person
who sent the message meant.
Documentation is a process for verifying your actions using written records or computer-based records.
Proper documentation includes:
Vital signs are measurements of the body's most basic functions. The four main vital signs routinely
monitored by medical professionals and health care providers include the following:
Body temperature
Pulse rate
Respiration rate (rate of breathing)
Blood pressure (Blood pressure is not considered a vital sign, but is often measured along with the
vital signs.)
Pulse Oximetry (Oxygen saturation in the blood)
Vital signs are useful in detecting or monitoring medical problems. Vital signs can be measured in a
medical setting, at home, at the site of a medical emergency, or elsewhere.
Body Temperature
The normal body temperature of a person varies depending on gender, recent activity, food and fluid
consumption, time of day, and, in women, the stage of the menstrual cycle. Normal body temperature can
range from 97.8 degrees F (or Fahrenheit, equivalent to 36.5 degrees C, or Celsius) to 99 degrees F (37.2
degrees C) for a healthy adult. A person's body temperature can be taken in any of the following ways:
Orally. Temperature can be taken by mouth using either the classic glass thermometer, or the
more modern digital thermometers that use an electronic probe to measure body temperature.
Rectally. Temperatures taken rectally (using a glass or digital thermometer) tend to be 0.5 to 0.7
degrees F higher than when taken by mouth.
Axillary. Temperatures can be taken under the arm using a glass or digital thermometer.
Temperatures taken by this route tend to be 0.3 to 0.4 degrees F lower than those temperatures
taken by mouth.
By ear (tumpanic). A special thermometer can quickly measure the temperature of the ear drum,
which reflects the body's core temperature (the temperature of the internal organs).
By skin. A special thermometer can quickly measure the temperature of the skin on the forehead.
Body temperature may be abnormal due to fever (high temperature) or hypothermia (low temperature). A
fever is indicated when body temperature rises about one degree or more over the normal temperature of
98.6 degrees Fahrenheit, according to the American Academy of Family Physicians. Hypothermia is
defined as a drop in body temperature below 95 degrees Fahrenheit.
Pulse Rate
The pulse rate is a measurement of the heart rate, or the number of times the heart beats per minute. As
the heart pushes blood through the arteries, the arteries expand and contract with the flow of the blood.
Taking a pulse not only measures the heart rate, but also can indicate the following:
Heart rhythm
Strength of the pulse
The normal pulse for healthy adults ranges from 60 to 100 beats per minute. The pulse rate may fluctuate
and increase with exercise, illness, injury, and emotions. Females ages 12 and older, in general, tend to
have faster heart rates than do males. Athletes, such as runners, who do a lot of cardiovascular
conditioning, may have heart rates near 40 beats per minute and experience no problems.
Normal rate, regular rate, and strong (full) pulse Normal person at rest
Pulsus paradoxus (decrease in pulse strength Severe cardiac or respiratory injury, illness or
during inhalation) blood loss
Respiration Rate
The respiration rate is the number of breaths a person takes per minute. The rate is usually measured
when a person is at rest and simply involves counting the number of breaths for one minute by counting
how many times the chest rises. Respiration rates may increase with fever, illness, and with other medical
conditions. When checking respiration, it is important to also note whether a person has any difficulty
breathing.
Normal respiration rates for an adult person at rest range from 12 to 16 breaths per minute.
Average resting respiratory rates by age are:
Blood Pressure
Blood pressure, measured with a blood pressure cuff and stethoscope, is the force of the blood pushing
against the artery walls. Each time the heart beats, it pumps blood into the arteries, resulting in the highest
blood pressure as the heart contracts.
Two numbers are recorded when measuring blood pressure. The higher number, or systolic pressure,
refers to the pressure inside the artery when the heart contracts and pumps blood through the body. The
lower number, or diastolic pressure, refers to the pressure inside the artery when the heart is at rest and
is filling with blood. Both the systolic and diastolic pressures are recorded as "mm Hg" (millimeters of
mercury). This recording represents how high the mercury column in an old-fashioned manual blood
pressure device (called a mercury manometer) is raised by the pressure of the blood.
High blood pressure, or hypertension, directly increases the risk of coronary heart disease (heart attack)
and stroke (brain attack). With high blood pressure, the arteries may have an increased resistance against
the flow of blood, causing the heart to pump harder to circulate the blood.
According to the National Heart, Lung, and Blood Institute (NHLBI) of the National Institutes of Health, high
blood pressure for adults is defined as:
In an update of NHLBI guidelines for hypertension in 2003, a new blood pressure category was added
called prehypertension:
• Pulse pressure: the difference between systolic and diastolic pressure. Normally falls between 25
% and 50 % of systolic pressure.
• Narrow (low) pulse pressure: shock, cardiac tamponade (blood filling the pericardial sac,
compressing the heart), tension pneumothorax (injury to one lung, causing pressure on the heart
and the other lung).
• Measuring blood pressure: Using a sphygmomanometer (wrapped around the arm), applying
pressure (by pumping) over the brachial artery until a radial pulse can no longer be detected. Over
pump 30 mmHg, then slowly release the pressure. Detect for a return of pulse by either
auscultation or palpation.
• Auscultation: listening with a stethoscope for the return of the brachial pulse. The first sound
marks the systolic pressure and the last sound (either a disappearance or a notable drop in
volume) marks the diastolic pressure.
• Palpation: palpating for the radial pulse. When the radial pulse returns, this is the systolic
pressure. The palpation technique cannot measure diastolic pressure (a "P" is noted in place of the
diastolic pressure). The systolic pressure measured is approximately 7 mmHg lower than those
obtained by auscultation. Do not over pump more than what is needed- it can be very painful for
the patient.
Oxygen Saturation
Pulse Oximetry
Pulse oximetry is a way to measure how much oxygen your blood is carrying. By using a small device
called a pulse oximeter, your blood oxygen level can be checked without needing to be stuck with a needle.
The blood oxygen level measured with an oximeter is called your oxygen saturation level (abbreviated
O2sat or SaO2). This is a percentage of how much oxygen your blood is carrying compared to the
maximum it is capable of carrying. Normally, more than 89% of your red blood should be carrying oxygen.
Normal 96%–100%
Mild hypoxia 91%– 95%
Significant or moderate hypoxia 86%– 90%
Severe hypoxia 85% or less
• Measured over the tip of the index finger, can detect hypoxia, which can be treated by applying
oxygen via a Non re-breather mask.
• Limitations: Directly measures hemoglobin saturation, not oxygen level. Therefore, false readings
can occur during carbon monoxide poisoning.
Scene Size-up
o Is an overview of the scene to identify any obvious or potential hazards
Primary Assessment
o The purpose of the initial assessment is to prioritize the patient and to determine the
existence of immediately life-threatening conditions.
o This is a quick assessment of the patient’s Airway, Breathing, Circulation, and bleeding
undertaken to detect and correct immediate life-threatening problems
Secondary Assessment
o A more thorough assessment of the patient and has 2 sub components
History (Includes all the information that you can gather regarding the patient’s
condition as well as any previous medical history).
Reassessment
o Monitoring the patient to detect any changes in his condition, this components repeats the
primary assessment (done usually while en route to hospital), corrects any additional life-
threatening problems, repeats vital signs, and evaluates and adjusts as needed any
interventions performed, such as repositioning the patient or increasing supplemental
oxygen.
Scene Safety
The conditions at a safe scene will allow you the EMR to access and provide care to patients without
danger to yourself. An unsafe scene is one that contains hazards that are either immediate or potential.
Mechanism of Injury Is made up of the combined forces that caused the injury.
Nature of Illness Is directly related to the patients Chief Complaint (CC).
Additional resources
• Can your unit handle this? If not, call for additional resources.
• Additional EMS units.
• Law enforcement.
• Fire department.
• Hazmat team.
Initial/Primary Assessment
General impression
Level Of Consciousness
Airway
The highest priority in resuscitation is securing and maintaining the airway because loss of the airway is the
most rapidly lethal event. Evaluation of the airway begins by asking the patient a simple question, such as,
“What is your name?” A response in a normal voice suggests that the airway is not in immediate jeopardy.
A weak voice, breathlessness, hoarseness, or absent response, however, suggests compromise of the
airway. Agitation and combativeness may be signs of airway compromise resulting in hypoxia. Noisy
breathing, cyanosis, and use of the accessory muscles of respiration are all strongly suggestive of
obstruction of the airway.
Breathing
High-flow delivery of oxygen provides the opportunity for optimal oxygen saturation of hemoglobin. The
oxygen saturation is most readily assessed by the use of a pulse oximeter, as the clinical determination of
adequate oxygenation is virtually impossible by any other noninvasive means. Two of the factors that affect
reliability of the pulse oximeter readings are anemia less than 5 g% and hypothermia less than 30°C (86°F)
Is the patient breathing at all? If not, give two artificial ventilations then check for pulse.
If breathing, is the breathing adequate (rate and volume)?
Are there breath sounds and chest rise and fall?
Look for signs of breathing difficulties such as retractions, use of accessory muscles, nasal
flaring, hypoxia and shock signs.
Does the pulse Oximetry vital sign read above 95%?
Treat inadequate breathing / hypoxia with oxygen administration and or artificial ventilation.
Stop the bleeding! After the airway has been secured and the dynamics of breathing are being restored, the
status of the circulatory system is addressed next. Shock, defined as inadequate organ perfusion and
tissue oxygenation, must be diagnosed and treated. The most common type of shock in the trauma patient
is hemorrhagic shock. The most important management principle in treating hemorrhagic shock is to find
the source of blood loss and stop the bleeding. Hemorrhage from open wounds is treated by direct
pressure at the wound site or, if required, at proximal pressure points where arterial inflow can be
compressed (e.g., femoral artery at the groin or brachial artery at the elbow).
Pulse: Is there a pulse at all? Check the carotid pulse if no radial pulse is felt.
No breathing, no pulse = begin CPR: 5 cycles of 30/2 compressions/ventilations followed by
AED.
If you just witnessed the cardiac arrest, apply AED immediately if available.
Is the pulse rate normal? Is the quality strong and regular?
Check for possible major bleeding: are there open wounds? Control any major bleeding
(spurting arterial or fast flowing venous blood).
Assess perfusion: (Capillary refill test: <2 Seconds is Good; whereas >3 Seconds bad) is the
patient in shock? Shock = cool and clammy skin that appears pale, mottled or cyanotic.
Check skin:
o Pale or mottled: onset of shock.
o Cyanotic: late sign of shock.
o Red: anaphylactic or vasogenic shock, poisoning, overdose or other medical condition.
o Yellow: jaundice, liver problems.
o Cool and clammy: shock.
Secondary Assessment
The main purpose of the secondary assessment is to discover the patient’s specific injuries or medical
problems. It is a very systematic approach to the patient assessment. Includes physical examination that
focuses on a specific injury or medical complaint, or it may be a rapid exam of the entire body. It includes
obtaining history and taking vital signs.
Patient History
o Includes any information relating to the patient’s current complaint or condition, as well as
pat medical problems that could be related.
Rapid Secondary Assessment
o A quick less detailed head-to-toe assessment of the critical patients
Focused Secondary Assessment
o Is conducted on stable patients
o Focuses on specific injuries or chief complaint
Vital Signs
o The first set of vital signs taken is referred to as baseline vital signs. All subsequent vital
signs should be compared to the baseline vital signs to identify developing trends
Symptoms
o Reported by the patient, such as chest pain, dizziness, nausea, etc…
o Also called subjective findings
Signs
o What you see, feel, hear, and smell as you examine the patient, such as cool, clammy
skin, or unequal pupil size, facial droop, slurred speech.
o Also called objective findings
• Allergies: "Do you have any allergies?" This includes medication, food, or other environmental
factors. Check for medical alert tags.
• Medications: "Are you on any medications? Have you taken medications recently?" This includes
prescriptions, over-the-counter, birth control pills, illicit drugs or herbal medicine. Look for medical
tags.
• Pertinent past history: "Have you ever had any illnesses? Operations? Have you ever been
admitted to a hospital?" Find out medical problems and past surgical procedures.
• Last oral intake: "When did you last eat or drink something? What was it?" A diabetic patient who
hasn't consumed anything for 8 hours may be hypoglycemic.
• Events leading up to the injury or illness: "What happened? How did this happen?" The events
leading up to the injury provide clues for the underlying cause.
Ongoing assessment and management includes the critical procedures performed on scene and during
transport and communication with medical direction. The ITLS Ongoing Exam is an abbreviated exam to
assess for changes in the patient’s condition. Ongoing Exam may be performed multiple times during a
long transport. In critical cases with short transport times, there may not be time to perform a Secondary
Survey; the Ongoing Exam may take its place. It should be performed and recorded no less than every five
minutes for critical patients and every 15 minutes for stable patients. The Ongoing Exam also should be
performed as follows:
This exam is meant to find any changes in the patient’s condition, so concentrate on reassessing only
those things that may change. For example, if you have applied a traction splint, reassess the limb for
decreased pain and for the presence of distal pulses, motor function, and sensation (PMS). On the other
hand, if you decompress a chest, you must reassess almost everything in the initial assessment and rapid
trauma survey down through the abdominal exam.
The trauma patient is one who received a physical injury of some type.
· DCAP-BTLS
HEAD · Blood & fluids from the head (CSF)
Inspect and palpate for · Pupillary Reaction (PERRLA)
signs of injury. · Raccoon Eyes
· Battle Sign
· DCAP-BTLS
· JVD (Jugular Vein Distention)
NECK · Crepitation
Inspect and palpate for · Tracheal Deviation
signs of injury. · Apply CSIC (Cervical Spinal
Immobilization Collar) - if not already
done
CHEST · DCAP-BTLS
Inspect and palpate for · Paradoxical movement
signs of injury. · Crepitation
· DCAP-BTLS
ABDOMEN · Pain
Inspect and palpate for · Firm
signs of injury. · Soft
· Distended
PELVIS · DCAP-BTLS
Inspect and palpate for If no pain is noted, gently compress
signs of injury. the pelvis to determine tenderness
or unstable movement
EXTREMITIES · DCAP-BTLS
Inspect and palpate the · Crepitation
lower and upper · Distal pulses
extremities for signs of · Sensory function
injury. · Motor function
DCAP-BTLS – A mnemonic for EMT assessment in which each area of the body is evaluated for:
Deformities Burns
Contusions Tenderness
Abrasions Laceration
Punctures
Swelling
Penetrations
For the medical patient, you are more concerned with the brief medical history of the patient. For the
responsive medical patient, gather patient history, observing sing’s and symptoms while asking about the
history of present illness. The patient’s chief complaint helps direct the questioning. For the unresponsive
medical patient perform a rapid secondary assessment to determine if there are obvious signs of illness.
Introduction
Consent
Patient's name
Patient's age
Chief complaint
TRAUMA OVERVIEW
Traumatic emergencies occur as result of physical forces applied to the body. Medical emergencies occur
from an illness or condition not caused by an outside force.
The index of suspicion is your awareness and concern for potentially serious underlying and unseen
injuries.
Traumatic injury occurs when the body’s tissues are exposed to energy levels beyond their tolerance. The
mechanism of injury (MOI) is the way traumatic injuries occur. Describes the forces acting on the body that
cause injury
The Trauma Patient
No significant injuries
o Injury to an isolated body part
o A fall without the loss of consciousness
Significant injuries:
o Injury to more than one body system (multisystem trauma)
o Falls from heights
o Motor vehicle and motorcycle crashes
o Car versus pedestrian
o Gunshot wounds
o Stabbings
Vehicular Collisions
Lateral Collisions
Side impacts
Commonly called T-bone collisions
A vehicle struck from the side is usually struck above its center of gravity.
o Begins to rock away from the o Results in the passenger
side of impact sustaining a lateral whiplash
injury
If substantial intrusion into the passenger compartment, suspect:
o Lateral chest and abdomen o Organ damage from the third
injuries on the side of the impact collision
o Possible fractures of the lower
extremities, pelvis, and ribs
Rollover Crashes
Large trucks and sport utility vehicles are Spins are conceptually similar to
prone. rollovers.
Injuries depend on whether the Opportunities for the vehicle to strike
passenger was restrained. objects
Most common life-threatening event is o Such as utility poles
ejection or partial ejection of the
passenger from the vehicle.
Injuries are often graphic and apparent. o Whether the patient was thrown
Can also be serious unseen injuries through the air
You should determine: o Whether the patient was struck
o Speed of the vehicle and pulled under the vehicle
Evaluate the vehicle that struck the
patient for structural damage.
Car versus Bicycle
Presume that the patient has sustained an injury to the spinal column, or spinal cord, until proven
otherwise at the hospital.
Spinal stabilization must be initiated and maintained during the encounter.
Protection using:
o Helmet
o Leather or abrasion-resistant clothing
o Boots
Collisions usually occur against larger vehicles or stationary objects.
When you are assessing the scene, attention should be given to the:
o Deformity of the motorcycle
o Side of most damage
o Distance of skid in the road
o Extent and location of deformity in the helmet
Falls
Injury potential depends on the height from which the patient fell.
o More than 15' or 3 times the patient’s height is considered significant.
Internal injuries pose the greatest threat to life.
Patients who fall and land on their feet may have less severe internal injuries.
o Their legs may have absorbed much of the energy of the fall.
Take the following factors into account:
o The height of the fall
o The type of surface struck
o The part of the body that hit first, followed by the path of energy displacement
Penetrating Trauma
Perfusion
Shock (hypoperfusion)
Normal Perfusion
Shock develops or occurs in step-by-step progression; can be rapid or come about slowly.
Shock can be life-threatening.
Care for patients with shock should not be delayed.
MUSCULOSKELETAL INJURIES
Trauma, whether minor or major, can cause a variety of injuries to the muscles, bones, and other tissues
that make up the musculoskeletal system. Sometimes, injuries can be easily identified as fractures,
dislocations or both, simply due to the amount of deformity.
Support
Bones support the soft tissues of the body, acting as a framework to give the body form
and to provide rigid structure for the attachment of muscle and other body parts.
Movement
Muscles, bones, and joints act together to allow for movement.
Protection
Many of the bones in the body provide protection for vital organs.
Axial Skeleton
All the bones that form the upright axis of the body,
including the skull, spinal column, sternum (breastbone),
and the Ribs
Appendicular Skeleton
All the bones that form the upper and lower extremities,
including the collarbones, shoulder blades, arms, wrists,
hands, hips, legs, ankles and the feet.
Causes of Extremity Injuries
Direct force: applied to bone when person falls and strikes object or when person is struck by
object.
Indirect force: energy of a force transferred up or down extremity; results in injury farther along
extremity.
Twisting force: when someone gets hand or foot caught in wheel or gear.
Splinting
Immobilizing injury, using device (piece of wood, cardboard, folded blanket); any object that can be
used to restrict movement of injury. Application of splints allows reposition and transfer of patients
while minimizing movement of injury.
Manual stabilization
Soft splints: pillows, blankets, towels, cravats, dressings, triangle bandage, sling, swathe.
Rigid splints: plastic, metal, wood, or compressed cardboard; very little give or flexibility.
Pneumatic antishock garment (PASG): special device for splinting suspected pelvic and femur fractures.
Check local protocol.
Inflatable splints (air splints): used for patients with injuries to arm or lower leg bones.
Pelvic injuries are serious; they can damage major blood vessels and internal organs.
Pelvic girdle injuries may be managed with long spine boards, scoop stretchers, and blankets.
Pneumatic antishock garment (PASG) may be considered for immobilization.
Anterior hip dislocation:
Leg from hip to foot rotated outward (laterally) farther than uninjured side.
Posterior hip dislocation
Leg rotated inward (medially); knee is usually bent.
Injuries to upper leg or thigh bone (femur) can be life-threatening even when injury is closed;
bleeding inside tissues can be severe.
Traction splints
Mechanical devices that allow for application of constant traction of injured extremity.
You will not be able to tell if knee is fractured, dislocated, or both.
Do not attempt to reposition or straighten injured knee.
Anatomy
Cranium (skull)
Cranium sits at top of spinal column; able to twist and move in many directions.
Cranial vault
Area inside skull where brain is located.
Face bones
Part of eye sockets, cheeks, upper part of nose, upper and lower jaw.
Central Nervous System
Responsible for many of body's involuntary functions (heartbeat, respirations, temperature
regulation).
Peripheral Nervous System
Nerves that extend from spinal cord throughout body.
Brain
o Brain surrounded by three protective layers called meninges.
o Brain and spinal cord surrounded by clear fluid called cerebrospinal fluid.
o Spinal column begins at base of skull and extends down into pelvis; comprises 33 bones
called vertebrae.
Mechanism Of Injury
Injuries to the spine can cause paralysis, breathing impairment, and even cause death. Injuries along the
rest of the spinal column also can cause paralysis and reduce normal body movement and function. Spine
injuries are caused by forces to the head, neck, back, chest, pelvis, or legs.
The spine can be injured by a variety of different mechanisms.
Compression
Flexion Injury
Injury
Hyperextension
Distraction Injury
Injury
Flexion-rotation Penetration
Injury Injury
Injuries to cervical spine can cause paralysis, impair breathing, even death.
Caused by forces to head, neck, back, chest, pelvis, or legs.
If patient has numbness, loss of feeling, or paralysis in legs with no problems in arms, injury to
spine is probably below neck.
If numbness, loss of feeling, or paralysis involves arms and legs, injury is probably in neck.
Do arms or legs feel numb? Can patient feel you touch his/her hands
and feet?
Can he/she squeeze your hand? See if patient can move arms and legs.
Look and feel gently for injuries and
deformities.
Abnormal posturing is a sign of significant head and/or spine injury. (A) Abnormal extension (decerebrate
posture).
Abnormal posturing is a sign of significant head and/or spine injury. (B) Abnormal flexion (decorticate
posture).
Helmet Removal
Helmets are designed to absorb energy forces and prevent injury to the head. However, well-fitting
helmets-even the most modern ones-cannot prevent the brain from striking the interior of the skull in
extreme or high-speed crash forces.
Chest cavity or also known as Thoracic Cavity, makes up approximately half of the torso. The major organs
contained within the chest are the heart and lungs. There are also major vessels such as the aorta and the
vena cava that either originate or terminate in the chest. Deep within the mediastinum houses the trachea,
esophagus, heart, vena cava, and aorta. The sides of the chest are occupied by the lungs. Each lung is
surrounded by a thin saclike structure called the pleura.
Chest Injuries
Most closed chest injuries are the result of blunt force trauma. Falls, contact sports, vehicle collisions, and
blasts are common causes of closed chest injuries. Open chest injuries are often the result of a penetrating
injury such as bullet, knife, or similar projectile.
Blunt trauma Blow to chest can fracture ribs, sternum, and rib cartilages.
Penetrating objects Bullets, knives, pieces of metal or glass, steel rods, pipes can penetrate
chest wall, damaging internal organs and impairing respiration.
Compression Results from severe blunt trauma in which chest is rapidly compressed
(driver in motor-vehicle collision strikes chest on steering column).
Often caused by blunt force trauma to chest or back and are not associated with open wound.
Damage to ribs
Pneumothorax
Chest cavity filling with air from ruptured lung.
Hemothorax
Blood from damaged soft-tissues and vessels enter chest cavity.
Flail chest
Results when two or more ribs are broken in two or more places; can be life-threatening.
More often a result of blunt trauma. It There will be significant pain upon palpation.
Crepitus
Grating sound when bones rub together.
(Left) Penetrating chest injuries can allow air and blood to enter the chest cavity. (Right) A collapsed lung
(spontaneous pneumothorax) can occur without outside trauma.
Impaled Chest Wounds
Abdominal Emergencies
A sudden or gradual onset of pain in the abdomen or pelvis can be a symptom of a serious problem. Due to
the fact that the abdomen and pelvis contain so many organs, it is often difficult to determine the exact
cause the pain. Abdominal pain without a history of injury as well as trauma to the abdomen, are still
considered serious medical emergencies.
Retroperitoneal cavity: Area behind abdominal cavity that contains kidneys and ureters.
Bleeding Infection
Ulcers Diabetic emergencies
Indigestion Kidney stones
Constipation Gallstones
Food poisoning Appendicitis
Menstrual cramps Ectopic pregnancy
Rule out history of trauma. Signs and symptoms can be delayed for
Injuries to abdomen can cause bleeding hours, sometimes days.
that is very slow. Thorough medical history.
Abdominal Evisceration
Open wound of abdomen characterized by protrusion of intestines through abdominal wall. Never attempt
to place spilled abdominal contents back into open wound.
UNDERSTANDING CHILDBIRTH
Anatomy of Pregnancy
Stages of Labor
First stage: begins with onset of regular contractions; ends when cervix is fully dilated allowing baby to
enter birth canal.
Second stage: begins when baby enters birth canal; ends when born.
Third stage: begins when baby is born; ends when placenta (afterbirth) delivered.
It is rather normal to have vaginal discharges throughout labor. Contractions of uterus cause labor pains.
Heat Emergencies
Heat Cramps
Heat cramps are intermittent cramps, ranging from mild to severe, in large muscle groups. Heat cramps are
secondary to underlying salt deficiency in a dehydrated patient.
Heat Exhaustion
Heat exhaustion occurs when the heat dissipating mechanism of the body become fatigued because of
dehydration in the setting of heat stress. Heat exhaustion is usually the result of exercise or work in an
environment with a high ambient temperature.
Heat Stroke
Heatstroke is a true medical emergency. Heatstroke occurs when the heat-dissipating mechanisms are
completely overwhelmed. The body’s core temperature rises above 104°F, leading to a cascade that that
affects multiple organ systems. Early heat stroke can be difficult to distinguish from severe heat exhaustion.
However, with heat exhaustion, the patient is diaphoretic, and with heatstroke, patients usually present with
anhidrosis. The most important factor distinguishing the two disorders is the presence of central nervous
system symptoms. These symptoms include altered mental status, seizure and even coma.
Classic Heatstroke
o Is seen in individuals typically predisposed to heat illness. This group includes the elderly,
those with psychiatric illness, those who live in the inner city populations without circulating
air and those with medical conditions that increase the risk for heat-related illness.
Exertional Heatstroke
o Is seen in younger persons, athletes, military personnel, or persons performing strenuous
exercise or work under heat stress conditions.
Cold Emergencies
Hypothermia
Is defined as a core body temperature less than 35°C. It can be thought of as a syndrome in which heat
loss exceeds heat production. Hypothermia has effects on many different organ systems and, in contrast to
frostbite, is a systemic, not focal, cold injury. Hypothermia does not require freezing temperatures.
Body loses heat faster than it can be generated (generalized cold emergency).
Young children and elderly more susceptible.
Severe Hypothermia
Myocardial infarction
Angina Pectoris
Congestive heart failure (CHF) is a condition that develops when the heart is unable to pump blood
efficiently.
The heart muscle is weakened; it is unable to manage the normal blood volume; fluid backs up
within the circulatory system.
Patients can have chest pain, difficulty breathing, or both.
Assessment—OPQRST
Onset Region and radiate
Provocation Severity
Quality Time
Respiratory Function
Pathways where air enters body (nose and mouth); areas at back of throat (nasopharynx and
oropharynx).
Oropharynx leads down throat into top of trachea (larynx), where vocal chords are positioned.
Control center for respiratory is within the brain.
Respiratory Compromise
Result of not getting adequate supply of oxygen; increased in levels of carbon dioxide in blood
Increased work of breathing
Increased respiratory rate
Use of accessory muscles
Respiratory Failure
Common causes:
Hyperventilation Emphysema
Asthma Exposure to poison
Chronic bronchitis Allergic reaction
Normal rate (number breaths per minute): 12 to 24 for adult; 16 to 32 for child; 24 to 48 for infant.
Normal depth (size of each breath): tidal volume; normal breaths not too shallow and not too deep.
Work of breathing: effort it takes for patient to move each breath in and out.
Respiratory rhythm regular.
Abnormal Breathing
Asthma
Bronchitis
Hyperventilation Syndrome
Occurs when person breathes out and eliminates excess amount of carbon dioxide.
Most cases caused by anxiety and do not represent medical emergency.
Can be a sign of something serious.
Be alert for cyanosis.
Monitor for changes in vital signs.
Reduce anxiety by reassuring and comforting patient.
OXYGEN THERAPY
Oxygen is a drug.
The air we breathe contains 21 percent oxygen.
Supplemental oxygen is 100 percent oxygen.
Oxygen concentration: amount of oxygen being delivered to patient.
Common Indicators
Hazards of Oxygen
Oxygen may be under 2,000 pounds per square inch (psi) of pressure (full tank).
If tank is punctured or valve breaks off, supply tank and valve can become deadly projectiles.
Oxygen itself is nonflammable, but it greatly increases rate and intensity of combustion.
Oxygen and oil do not mix.
Oxygen-delivery System:
Oxygen source
Regulator
o Regulators have three functions:
o Reduce tank pressure
o Display tank pressure
o Control delivery of oxygen
Delivery device
o Nasal cannula
Used to deliver low concentrations of supplemental oxygen to breathing patient.
o Nonrebreather mask
Used to deliver high concentrations of supplemental oxygen.
Oxygen Cylinders
o Various sizes, identified by letters.
o D cylinder (425 liters oxygen)
o Jumbo D cylinder (640 liters oxygen)
o E cylinder (680 liters oxygen)
o Pressure gauge determines pressure remaining in tank.
o Never allow to go completely empty.
o Never allow pressure in oxygen cylinder to fall below 200 psi.
Aluminum cylinders filled with pressurized oxygen.
Explain you would like to provide oxygen; it will help the patient feel better.
Show device; explain how it works; and how it will fit on face.
Gently place device on face and confirm patient is comfortable; adjust as necessary.
Remind patient to breathe as normally as possible.
If patient is anxious and reluctant to accept device, provide extra reassurance.
Monitor patient closely.
ssessment
Common causes:
Confusion Combativeness
Seizures Syncope (collapse or fainting)
Inappropriate behavior Unresponsiveness
Lack of awareness of surroundings
Focus on observation.
Obtain complete medical history.
Use AVPU scale:
o Alert
o Verbal
o Painful
o Unresponsive
Specific Conditions: Seizures
Irregular electrical activity in brain that can cause sudden change in mental status and behavior.
Can have many causes.
Causes of Seizures:
Types:
Generalized: loss of consciousness and full body convulsions (uncontrolled muscular contractions).
Partial: temporary loss of awareness with no dramatic body movements.
Generalized Seizure:
Facial droop
Arm drift
Speech abnormalities/irregularities
Time to take patient to hospital
Time is critical, patients with 1 of these 3 findings as a new event have a 72% probability of an ischemic
stroke. If all 3 findings are present the probability of an acute stroke is more than 85%. Take patient to
Emergency Department immediately
Ischemic stroke
Are caused by the interruption of blood flow to the brain due to a blood clot. The buildup of plaque (fatty
materials, calcium and scar tissue) contributes to most ischemic strokes by narrowing the arteries that
supply blood to the brain, interfering with or blocking the flow of blood. This narrowing is called
atherosclerosis.
Hemorrhagic Stroke
Are caused by uncontrolled bleeding in the brain. This bleeding interrupts the normal blood flow in the brain
and kills brain cells either by flooding at the leakage site or by shortage of blood supply beyond the
leakage.
Stroke Care
Diabetes: disease that prevents individuals from producing enough insulin or from using insulin
effectively.
Insulin: hormone released by pancreas; allows glucose (blood sugar) to enter cells so glucose can
be used.
Diabetic who has taken too much insulin, eaten too little sugar, overexerted himself/herself, or
experienced excessive emotional stress may develop low blood sugar.
Alert patient: provide oral glucose or suitable substitute, if allowed by protocol.
Non-alert patient: do not provide anything orally if the patient is unable to swallow.
If patient is alert and you are not certain if problem is too much sugar or too little sugar, give patient
sugar, candy, orange juice, or soft drink.
Respiratory Emergencies
Most common cause of cardiac arrest in infants and children is respiratory arrest.
Review Chapter 8 for signs and symptoms and management of partial and complete airway
obstruction for pediatric patients.
Difficulty breathing
Simple cold
Respiratory infection
Apnea: interrupted breathing
Sleep apnea: interrupted breathing while sleeping.
Croup: acute respiratory condition common in infants and children; barking type of cough or stridor.
Epiglottitis: swelling of epiglottis caused by bacterial infection; may cause airway obstruction.
Respiratory Emergencies
Safety
Phase 1: Preparation
Phase 2: Dispatch
Be familiar with dispatch and communications system, and procedures.
Note information dispatcher gives you about call.
Dispatch centers staffed with personnel specially trained to dispatch appropriate units.
Operate emergency vehicle with “due regard” for safety of everyone on road.
Emergency lights must be on for all emergency responses.
Sirens used when traffic is issue.
Have the essential information on call.
EMRs help lift, carry, and load patients and assist in preparing for transport.
Provide transporting personnel with accurate account of patient's status.
Phase 6: After the Emergency
Hazards
Fire
Firefighting requires special training, protective clothing, right equipment, and usually more than
one firefighter.
Never approach vehicle in flames.
Never attempt to enter building that is on fire or has smoke showing.
Never enter a smoky room or building or go through an area of dense smoke.
Natural Gas
Hazardous Materials
Do not attempt rescue or perform patient care; no responders should enter hazardous materials
area unless trained to do so.
Protect yourself/others around scene.
Your responsibilities:
o Recognition and identification
o Notification and information sharing
o Isolation
o Protection
Decontamination
Chemical or physical process used to remove and prevent spread of contaminants from
emergency scene to prevent harm to living beings and/or environment.
All contaminated victims must remain in hot zone until hazmat team decontaminates them.
Hazardous Materials
Multiple-Casualty Incident (MCI): any emergency that involves multiple victims and overwhelms first
responding units.
Method of sorting patients for care and transport based on severity of injuries or illnesses.
Used in hospital emergency departments, battlefields, emergencies when there are multiple victims
and limited medical resources.
EMRs first on scene; must be able to triage patients and initiate care rapidly.
Patients with serious medical- or trauma-related problems (heart attack, shock, major injuries, heat
stroke) must be transported quickly.
Patients with minor injuries or illnesses are transported later.
Immediate (red)
Delayed (yellow)
Minor (green)
Deceased (black)
SALT Triage
Mass casualty triage is the process of prioritizing multiple victims when resources are not sufficient to treat
everyone immediately. No national guideline for mass casualty triage exists in the United States. The lack
of a national guideline has resulted in variability in triage processes, tags, and nomenclature. This variability
has the potential to inject confusion and miscommunication into the disaster incident, particularly when
multiple jurisdictions are involved. The Model Uniform Core Criteria for Mass Casualty Triage were
developed to be a national guideline for mass casualty triage to ensure interoperability and standardization
when responding to a mass casualty incident. The Core Criteria consist of 4 categories: general
considerations, global sorting, lifesaving interventions, and individual assessment of triage category. The
criteria within each of these categories were developed by a workgroup of experts representing national
stakeholder organizations who used the best available science and, when necessary, consensus opinion.
This article describes how the Model Uniform Core Criteria for Mass Casualty Triage were developed.
Step 1: Sort
SALT begins with a global sorting of patients, prioritizing them for individual assessment. Patients who can,
should be asked walk to a designated area and should be assigned last priority for individual assessment.
Those who remain should be asked to wave (i.e., follow a command) or be observed for purposeful
movement. Those who do not move (i.e., are still) and those with obvious life threat, such as obvious
uncontrolled hemorrhage, should be assessed first since they are the most likely to need lifesaving
interventions.
Priority 1 Still/Obvious life threat
Priority 2 Wave/Purposeful movement
Priority 3 Walk
STEP 2: Assess
The first priority during the individual assessment is to provide lifesaving interventions. These include
controlling major hemorrhage; opening the patient’s airway; decompressing the chest of patients with a
tension pneumothorax; and providing antidotes for chemical exposures. These interventions were identified
because they can be performed quickly and can have a significant impact on patient survival. Life-saving
interventions are to be completed before assigning a triage category and should only be performed within
the responder’s scope of practice and if the equipment is readily available.
Once the lifesaving interventions are provided, patients are prioritized for treatment based on assignment to
one of five color-coded categories. Patients who have mild injuries those are self-limited if not treated and
can tolerate a delay in care without increasing their risk of mortality should be triaged as minimal and
should be designated with the color green. Patients who are not breathing even after life-saving
interventions are attempted should be triaged as dead and should be designated with the color black.
Patients who do not obey commands, or do not have a peripheral pulse, or are in respiratory distress, or
have uncontrolled major hemorrhage should be triaged as immediate and should be designated with the
color red. Providers should consider if these patients have injuries that are likely to be incompatible with life
given the currently available resources; if they are, then the provider should triage these patients as
expectant and should be designated with the color gray. The remaining patients should be triaged as
delayed and should be designated with the color yellow.
This prioritization process is dynamic and may be altered by changing patient conditions, resources, and
scene safety. Triage labeling systems should account for the dynamic nature of triage and be easily
modifiable for a single patient. After immediate patients have been cared for, patients designated as
expectant, delayed, or minimal should be re-assessed as soon as possible with the expectation that some
patients will have improved and others will have deteriorated.
The Incident Command System (ICS) is a standardized approach to incident management that:
The Incident Command System was developed in the 1970s following a series of catastrophic fires in
California. Property damage ran into the millions, and many people died or were injured.
The personnel assigned to determine the causes of these disasters studied the case histories and
discovered that response problems could rarely be attributed to lack of resources or failure of tactics.
ICS can be used to manage any type of incident, including a planned event (e.g., the Olympics,
Presidential inauguration, etc.). The use of ICS is applicable to all hazards, including:
Natural Hazards: Disasters, such as fires, tornadoes, floods, ice storms, earthquakes, food borne
illnesses, or epidemics.
Technological Hazards: Dam breaks, radiological or hazmat releases, power failures, or medical
device defects.
Human Caused Hazards: Criminal or terrorist acts , school violence, or other civil disturbances.
As a system, ICS is extremely useful. Not only does it provide an organizational structure for incident
management, but it also guides the process for planning, building, and adapting that structure.
Using ICS for every incident or planned event helps improve and maintain skills needed for the large scale
incidents.
As you learned in the previous lesson, ICS is based on proven management principles, which contribute to
the strength and efficiency of the overall system.
ICS incorporates a wide range of management features and principles, beginning with the use of common
terminology and clear text.
The ability to communicate within the ICS is absolutely critical. During an incident:
The goal is to promote understanding among all parties involved in managing an incident.
The next ICS principle is clarity of command or who is in charge. When you are using ICS to manage an
incident, an Incident Commander is assigned. The Incident Commander has the authority to establish
objectives, make assignments, and order resources. In doing so, the Incident Commander works closely
with staff and technical experts to analyze the situation and consider alternative strategies.
The Incident Commander should have the level of training, experience, and expertise to serve in this
capacity. Qualifications to serve as an Incident Commander are not based on rank, grade, or technical
expertise.
Chain of Command
Chain of command is an orderly line of authority within the ranks of the incident management
organization.
Allows an Incident Commander to direct and control the actions of all personnel under his or her
supervision.
Chain of command does NOT prevent personnel from directly communicating with each other to
ask for or share information.
Unity of Command
When you are assigned to an incident, you no longer report directly to your day to day supervisor.
Transfer of Command
The process of moving the responsibility for incident command from one Incident Commander to another is
called transfer of command. Transfer of command may take place when:
The transfer of command process always includes a transfer of command briefing, which may be oral,
written, or a combination of both.
Management by Objectives
Incident objectives are used to ensure that everyone within the ICS organization has a clear understanding
of what needs to be accomplished.
1. Life Safety
2. Incident Stabilization
3. Property Preservation
Incident Action Plans specify the incident activities, assign responsibilities, identify needed resources, and
specify communication protocols.
ICS Organization
The ICS organization is unique but easy to understand. There is no correlation between the ICS
organization and the administrative structure of any single agency or jurisdiction. This is deliberate,
because confusion over different position titles and organizational structures has been a significant
stumbling block to effective incident management in the past.
For example, someone who serves as a director every day may not hold that title when deployed under an
ICS structure.
Modular Organization
Develops in a top down, modular fashion that is based on the size and complexity of the incident.
Is determined based on the incident objectives and resource requirements. Only those functions or
positions necessary for a particular incident are filled.
Expands and contracts in a flexible manner. When needed, separate functional elements may be
established.
Requires that each element have a person in charge.
Another basic ICS feature concerns the supervisory structure of the organization. Maintaining adequate
span of control throughout the ICS organization is very important.
Span of control pertains to the number of individuals or resources that one supervisor can manage
effectively during an incident.
Maintaining an effective span of control is important at incidents where safety and accountability are a top
priority.
Span of Control
The type of incident, nature of the task, hazards and safety factors, and distances between personnel and
resources all influence span of control considerations.
Effective span of control on incidents may vary from three to seven, and a ratio of one supervisor to five
subordinates is recommended.
Incident Commander and Command Staff Functions
Every incident requires that certain management functions be performed. The problem must be identified
and assessed, a plan to deal with it developed and implemented, and the necessary resources procured
and paid for.
Regardless of the size of the incident, these same management functions are still required.
There are five major management functions that are the foundation upon which an incident management
organization develops.
Command Logistics
Operations Finance & Administration
Planning
These functions apply to incidents of all sizes and types, including planned events and emergencies that
occur without warning.
Incident Commander
The Incident Commander has overall responsibility for managing the incident by establishing objectives,
planning strategies, and implementing tactics. The Incident Commander is the only position that is always
staffed in ICS applications. On small incidents and events, one person—the Incident Commander —may
accomplish all management functions.
The Incident Commander is responsible for all ICS management functions until he or she delegates a
function.
During a larger incident, the Incident Commander may create Sections and delegate the Operations,
Planning, Logistics, and Finance/Administration functions.
Incident Commander Responsibilities
In addition to having overall responsibility for managing the entire incident, the Incident Commander is
specifically responsible for:
The Incident Commander is always a highly qualified individual trained to lead the incident response.
Therefore, as an incident becomes more or less complex, command may change to meet the needs of the
incident.
Note that if a Deputy is assigned, he or she must be fully qualified to assume the Incident
Commander’s position.
The Command Staff consists of the Public Information Officer, Safety Officer, and Liaison Officer, who all
report directly to the Incident Commander.
Let’s look at the roles of each member of the Command Staff. The Public Information Officer serves as the
conduit for information to internal and external stakeholders, including the media and the public.
Accurate information is essential. The Public Information Officer serves as the primary contact for
anyone who wants information about the incident and the response to it.
Another member of the Command Staff is the Safety Officer, who monitors conditions and develops
measures for assuring the safety of all personnel.
The Safety Officer is responsible for advising the Incident Commander on issues regarding incident safety,
conducting risk analyses, and implementing safety measures.
The final member of the Command Staff is the Liaison Officer, who serves as the primary contact for
supporting agencies assisting at an incident.
Additionally, the Liaison Officer responds to requests from incident personnel for contacts among the
assisting and cooperating agencies, and monitors incident operations in order to identify any current or
potential problems between response agencies.
A Command Staff may not be necessary at every incident, but every incident requires that certain
management functions be performed. An effective Command Staff frees the Incident Commander to
assume a leadership role.
Section: The organizational level with responsibility for a major functional area of incident management
(e.g., Operations, Planning, Logistics, Finance/Administration). The person in charge of each Section is
designated as a Chief.
Division: The organizational level having responsibility for operations within a defined geographic area.
The person in charge of each Division is designated as a Supervisor.
Group: An organizational subdivision established to divide the incident management structure into
functional areas of operation. The person in charge of each Group is designated as a Supervisor.
Branch: An organizational level used when the number of Divisions or Groups exceeds the span of control.
Can be either geographical or functional. The person in charge of each Branch is designated as a Director.
Task Force: A combination of mixed resources with common communications operating under the direct
supervision of a Task Force Leader.
Strike Team: A set number of resources of the same kind and type with common communications
operating under the direct supervision of a Strike Team Leader.
Single Resource: An individual, a piece of equipment and its personnel complement, or a crew or team of
individuals with an identified supervisor that can be used at an incident.
General Staff
As you previously learned, an Incident Commander is responsible for all incident management functions
including: operations, planning, logistics, and finance and administration. Depending on the incident needs,
the Incident Commander may delegate some or all of these functions by establishing Sections. If a Section
Chief is assigned to an incident, he or she will report directly to the Incident Commander.
Together, these Section Chiefs are referred to as the General Staff. Let’s take a look at the responsibilities
of each Section Chief.
The Operations Section Chief is responsible for developing and implementing strategy and tactics to
accomplish the incident objectives. This means that the Operations Section Chief organizes, assigns, and
supervises all the tactical or response resources assigned to the incident. Additionally, if a Staging Area is
established, the Operations Section Chief would manage it.
The Planning Section Chief oversees the collection, evaluation, and dissemination of operational
information related to the incident. It is the Planning Section’s responsibility to prepare and disseminate the
Incident Action Plan, as well as track the status of all incident resources. The Planning Section helps
ensure responders have accurate information and provides resources such as maps and floor plans.
The Logistics Section is responsible for providing facilities, services, and material support for the incident.
Logistics is critical on more complex incidents. The Logistics Section Chief assists the Incident Commander
and Operations Section Chief by providing the resources and services required to support incident
activities. During an incident, Logistics is responsible for ensuring the wellbeing of responders by providing
sufficient food, water, and medical services. Logistics is also responsible for arranging communication
equipment, computers, transportation, and anything else needed to support the incident.
Another critical function during complex incidents is Finance and Administration. The Finance and
Administration Section Chief is responsible for the entire financial and cost analysis aspects of an incident.
These include contract negotiation, recording personnel and equipment time, documenting and processing
claims for accidents and injuries occurring at the incident, and keeping a running tally of the costs
associated with the incident.
Sources:
Although the author and publisher have made every effort to ensure that the information in this book was correct at press time,
the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused
by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.
The information in this book is meant to supplement, not replace, proper actual Emergency Medical Responder training. Like any
high risk training involving speed, equipment, balance and environmental factors, (this course) poses some inherent risk. The
authors and publisher advise readers to take full responsibility for their safety and know their limits. Before practicing the skills
described in this book, be sure that your equipment is well maintained, and do not take risks beyond your level of experience,
aptitude, training, and comfort level.