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Praveen Singh CV

Praveen Singh is seeking a position as a System Admin with Attach. He has over 5 years of experience in IT support, software, hardware, and troubleshooting. His skills include Windows Server 2019, Active Directory, Group Policy, MS Office, Google Workspace, and ServiceNow ticket management. He is pursuing a Bachelor's degree in Computer Applications and holds Microsoft Certified Professional certification.

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Akanksha Singh
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65 views2 pages

Praveen Singh CV

Praveen Singh is seeking a position as a System Admin with Attach. He has over 5 years of experience in IT support, software, hardware, and troubleshooting. His skills include Windows Server 2019, Active Directory, Group Policy, MS Office, Google Workspace, and ServiceNow ticket management. He is pursuing a Bachelor's degree in Computer Applications and holds Microsoft Certified Professional certification.

Uploaded by

Akanksha Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Praveen

Singh
[email protected] PROFESSIONAL SUMMARY

To obtain a position as a System Admin with Attach


+91-9718735126
utilizing software, hardware and troubleshooting
Faridabad, Haryana experience in order to provide the company a solid IT
support.

SKILLS WORK HISTORY

Operating System: Windows CMS IT Services - IT Support Engineer


Server 2 0 1 9 , 7,8, 10
Remote Support Gurgaon Haryana. 08/ 2022 – 10/2023
Excellent Knowledge in
Active Directory users  Monitor all assign tickets and timely update
and computers & and resolution.
Group Policy.  Analyze user issues and develop necessary actions
Laptop, Desktops, Workstation and ensure optimal levels of user satisfaction to
and Printers. provide appropriate support for same.
LAN, WAN and
Network Peripherals.  Perform troubleshoot on all application issues
and recommend resolutions.
Ticket Tool: ServiceNow.
VPN: Global Protect  Manage requests from internal and external clients
MS Office Applications :2016 and resolve it through email and phone call.
and Office365  Provide solutions to Users and partners and
Instant Massaging App: ensure effective deployment.
Google Chat, MS Teams,
 Administer all contractual obligations for clients
Meeting Applications: Zoom,
and escalate issues if required.
MS Teams & Google Meet
Cloud Storage: OneDrive,  Troubleshoot problem reported by users.
Google Drive
 General servicing in system laptops and printers.
Drive Encryption: MS Bit
 Installing operating systems and configuring the
locker, Trend micro-Antivirus
peripherals, components and drivers.
Directory User
Management
EDUCATION:

Sikkim Eiilm
University, 06/2013
Diploma in CSE
 Responsible for installing, maintaining and
Swami Vivekananda University supporting computer communication networks (LAN
Meerut (U.P.) 10/2023 & WAN).
Bachelor of Computer Application  Managing all printers.
 Maintaining the assets inventory.
 Maintaining Conference rooms.
 Managing New hires Onboarding & IT Session
 New Hire Asset fulfillment on day one.
 User Offboarding.
 Asset Management.

Certification: Microsoft Certified CCS Computer Pvt. Ltd. – Customer support


Professional (MCP) Engineer
Delhi• 10/2020 – 07/2022

Forte Solution Pvt. Ltd. – Desktop Support


Engineer
Faridabad, Haryana • 09/2018 - 09/2020

Accel Front Line Ltd. – Desktop Support


Engineer
New Delhi. 04/2015 – 09/2018

ADDITIONAL INFORMATION

Strong work ethics, taking ownership of all duties and


responsibilities.
Strong team building, conflict management, time
management and meeting management skills
Strong Interpersonal skills to build sound and healthy
reports.
Good grasping power and adapts to new systems and
environments quickly.
Creative, aggressive with integrative thinking skills,
capable of forming and maintaining positive and productive
working relationships internally and external.

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