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Praveen Singh CV Updated

Praveen Singh is seeking a position as a System Admin with Attach utilizing his experience in software, hardware and troubleshooting to provide solid IT support. He has over 5 years of experience in IT support roles providing assistance to users, installing operating systems, managing networks and assets, and troubleshooting issues. His skills include supporting Windows servers, desktops, laptops and printers along with ServiceNow and drive encryption software.

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Akanksha Singh
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53 views2 pages

Praveen Singh CV Updated

Praveen Singh is seeking a position as a System Admin with Attach utilizing his experience in software, hardware and troubleshooting to provide solid IT support. He has over 5 years of experience in IT support roles providing assistance to users, installing operating systems, managing networks and assets, and troubleshooting issues. His skills include supporting Windows servers, desktops, laptops and printers along with ServiceNow and drive encryption software.

Uploaded by

Akanksha Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Praveen

Singh
PROFESSIONAL SUMMARY

To obtain a position as a System Admin with Attach utilizing


[email protected]
software, hardware and troubleshooting experience in order
to provide the company a solid IT support.
+91-9718735126

Faridabad, Haryana

SKILLS WORK HISTORY

Operating System: Windows CMS IT Services - IT Support Engineer


Server 2 0 1 9 , 7,8, 10
Gurgaon Haryana. 08/ 2022 – 10/2023

• Monitor all assign tickets and timely update and


resolution.
• Analyze user issues and develop necessary actions and
Laptop, Desktops, Workstation ensure optimal levels of user satisfaction to provide
and Printers. appropriate support for same.
• Perform troubleshoot on all application issues and
recommend resolutions.
Ticket Tool: ServiceNow.
VPN: Global Protect • Manage requests from internal and external clients and
resolve it through email and phone call.
• Provide solutions to Users and partners and ensure
effective deployment.
• Administer all contractual obligations for clients and
escalate issues if required.
• Troubleshoot problem reported by users.
• General servicing in system laptops and printers.
Drive Encryption: MS Bit
• Installing operating systems and configuring the
locker, Trend micro-Antivirus
peripherals, components and drivers.
Directory User
EDUCATION:

Sikkim Eiilm University,


06/2013 Diploma in CSE
10th • Responsible for installing, maintaining and supporting
Adarsh School Bhiwani computer communication networks (LAN & WAN).
Haryana Board
• Managing all printers.
12th
HMP High School Bhiwani • Maintaining the assets inventory.
Haryana Board • Maintaining Conference rooms.
• Managing New hires Onboarding & IT Session
• New Hire Asset fulfillment on day one.
• User Offboarding.
• Asset Management.

CCS Computer Pvt. Ltd. – Customer support


Certification: Microsoft Certified Engineer
Professional (MCP) Delhi• 10/2020 – 07/2022

Forte Solution Pvt. Ltd. – Desktop Support


Engineer
Faridabad, Haryana • 09/2018 - 09/2020

Accel Front Line Ltd. – Desktop Support


Engineer
New Delhi. 04/2015 – 09/2018

ADDITIONAL INFORMATION

Strong work ethics, taking ownership of all duties and


responsibilities.
Strong team building, conflict management, time
management and meeting management skills
Strong Interpersonal skills to build sound and healthy
reports.
Good grasping power and adapts to new systems and
environments quickly.
Creative, aggressive with integrative thinking skills, capable
of forming and maintaining positive and productive working
relationships internally and external.

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