Student Guide

INTRODUCTION TO ONLINE RESOURCES

Date: 30.DEC. 2019 By: SIS Administration

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Introduction to Online Resources
Table of Contents
1 Introduction 2

2 Definitions 2

3 Login Troubleshooter 3

4 Student Panel (SIS) 3

5 SIS Login Page 4

5.1 Login Instructions 4
5.2 First Time Access 5

6 SIS Password Reset 7

7 Financial Information 11
7.1 Check your Balance 11
7.2 Make Payment 12
7.3 Payment Plan 13
7.4 Account Statement 14

8 Module Registration 15
8.1 What to consider before the pre-registration 15
8.1.1 Financial Information 15
8.1.2 Module Details 16
8.2 Pre-Registering for a Module 18
8.3 Enrolling in a Module 22
8.4 What to Consider After a Successful Module Registration 23

9 Support Information 25

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1 Introduction
The main aim of this guide is to provide students with an introduction to the University’s online resources
and more specifically to the Student Panel (SIS) and the Virtual Learning Environment (VLE).
Our university is using a virtual learning environment called Moodle to model authentic, real-world
education by integrating a set of virtual concepts for classes, examinations, resources, etc.
The guide uses pictures with captions for a better understanding of what is being described. When
arrows and numbers appear near the pictures, simply follow the sequence in the description. All pictures
are identified by their topic name and number; some instructions can refer to picture number.

2 Definitions
1. SIS: It is the Student Panel, where you will be able to register on the modules, check your
progress, see your financial details, etc…
2. VLE: It is a Virtual Learning Environment, where you will be reading, submitting your assessments
and interacting with your teachers and classmates. You will gain access to the VLE only when you
successfully register to at least one module.
3. Email / Username: It is your personal email address you used to register with us. Unless you’ve
requested to change your email address in our records then, use the new email address as
username.
4. Password: It is the password you received via email when you apply for the university. In case
you change that password, the latest password you entered is the valid one.

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3 Login Troubleshooter
If you are unable to log in to your account, first make sure where you need to log in, SIS or VLE.
Definitions from above can help you with that.

Then make sure that:

● You are using the correct URL:
○ For SIS: https://sis-uos.unicaf.org
○ For VLE: https://vle-uos.unicaf.org
● For username you are using your personal email address which you used to register with us.
Unless you’ve requested to change your email address in our records then, use the new email
address as username.
● You are using the correct password which was sent to you in the registration email (Unless you’ve
changed it then, use the new password). If you cannot find the email in your email inbox, make
sure to check your spam/junk folder.
● You are entering your password with upper and lower case letters where needed. All passwords
are case sensitive.
● If you are copying and pasting the password, make sure that no spaces/empty space is being
copied on the sides.

If you are already doing all of the above and still facing issues, you may proceed with resetting your
password using the following instructions SIS Password Reset for SIS and VLE Password Reset for the VLE.

Notes
1. The username (your email) is the same on both platforms (SIS and VLE).
2. The password will be different unless you change it to match in both platforms. (It is
recommended to have strong and different passwords on each site).

4 Student Panel (SIS)

The student panel is accessible at https://sis-uos.unicaf.org and provides students with an easy‐to‐use
interface for managing important student tasks such as:

● My page ● Student ● Transcript ● Suggestion Box

● Modules ● Finance ● Feedback ● Help Services

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5 SIS Login Page
The login page appears after you navigate to https://sis-uos.unicaf.org. At this point, you are not logged
into the system.

Image 1: SIS Login page

5.1 Login Instructions

1. Type in your email address in the “Email” input field. (Def: 3)

2. Type in your correct password in the “Password” input field. (Def: 4)
3. Then click on “Login” button.

Note:
If you forgot your SIS password, you can reset it by using the “Forgot your password?” link located on
the login page. (Ref: SIS Password Reset)

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5.2 First Time Access
After you have successfully registered with us, you will receive an email with your temporary password as
shown below (Image 1).

Image 1: First Time Access - Registration Email

You will need to use this password to log in for the first time. Make sure when you copying it to not copy
any white spaces on the sides.

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After using the correct username and password and clicking the Login button, you will be presented with
the front page of the Student Panel, which should look similar to the Image 2 below.

You will need to complete the following 4 steps:

1. Confirm your intended programme of study with the preferred start date;
2. Complete your personal information;
3. Provide your contact information;
4. Provide additional information;
5. Check the admission requirements.

Image 2: First Time Access - Steps

Your next steps:

● Upload the required academic documents;
● If you wish to apply for a scholarship please click on the "Apply for a scholarship" button;
● Submit the payment application fee;
● If your application is successful, an offer letter will be issued;
● When you have received the Offer Letter you should proceed to pay your deposit by clicking on
the "Pay Deposit" button.

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6 SIS Password Reset
At the Login page: https://sis-uos.unicaf.org click on the “Forgot your password?” link (see image 1) to
navigate to the Password Manager.

Image 1: Password Reset (link)

Then, you will be redirected to https://sis-uos.unicaf.org/pmanager , where you will see a screen like the
one below:

Image 2: Password Reset (request a reset form)

1. Type in your personal email address which you used to register with
us. Unless you’ve requested to change your email address in our records then, use the new
email address..
2. Click the Captcha box to confirm you are not a robot.

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3. Finish by clicking on the “Submit” button.
If you typed in everything correctly, you will see a message just like the one below.

Image 3: Password Reset (success message)

Next, check your inbox/spam box for an email for further instructions; it should look just like image 4.

Image 4: Password Reset (email sample)

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1. Select the alphanumeric characters (shown by arrow 1) without any spaces on the sides. Right-click
with your mouse and select “Copy”.
2. Click on the link to which arrow 2 is pointing.

When the new page opens, you will see a form just like the one below.

Image 5: Password Reset (set new password form)

1. Right click with your mouse and choose paste.

2. Type in the email address (Def: 3) which you used to register with us.
3. Type in your new password (should be at least 8 characters long).
4. Type in your new password again.
5. Click the Captcha box to confirm you are not a robot.
6. Click on the “Submit” button when you have finished.

If you typed in everything correctly, you should see a success message. Now you can login using your new
password.

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Image
6: Password Reset (success message)

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7 Financial Information

7.1 Check your Balance

You can check your balance displayed on the top left corner of the student panel, where “ Balance” is the
current amount on your account.

Image 1: Financial Information (check your balance)

If you click at your “Balance” (image: 1) you will be able to view the amount on hold and why the amount is on
hold (image: 2).

Image 2: Financial Information (balance details)

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7.2 Make Payment
To make a payment you have to log in to your student panel (see SIS Login Page above) then, in the
navigation click on the “Finance” (1) on the left-hand side of the screen, after that click on the “Make
Payment” (2).

In the “Make Payment” section you may also deposit a custom amount (3) so as to cover the necessary
module cost.
If your balance is negative then it is necessary to bring your balance to a positive amount.

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It is important to remember that if you intend to make a payment via a bank transfer or via wire transfer,
please allow a minimum of 5 business days for the transaction to appear in your balance. It will not be
possible to register for a module, unless the amount has reflected in your balance and subject to the
balance being sufficient to cover the cost of the module.

7.3 Payment Plan

Please note that your payment plan is designed to allow you to pay your tuition fees in convenient monthly
instalments. Your scholarship and your position with the University are not affected in anyway, if you
cannot take consecutive modules, though the duration of your studies will be extended.

It is important to make sure that you do not have any overdue instalments in your account. You may
check your instalments’ status by selecting the “My Payment Plan” (image: 3) option through the
Student Panel’s menu. (see image below).

Image 3: Financial Information (payment plan)

In case an overdue instalment exists, it will be displayed in red and its status will display “Overdue”.

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7.4 Account Statement
Your statement of account is available by selecting the “Account Statement” (1) option through the left
main menu. The statement of account can be exported in a PDF format by clicking on the “Download
Statement” (2) button as shown below.

Image 4: Financial Information (account statement)

The PDF Statement (shown below) displays all the transactions made in a student account.
On the debit side it shows module
orders and how much each
module costs.
On the credit side it shows the
scholarships for each module plus
deposits made.

It does not matter if the Total

Balance is positive or negative. At
the bottom of the page, the box
Remaining Due Balance shows
the date and the amount of the
next payment as well as any
outstanding instalments that
exist.

Image 5: Financial Information (pdf sample of account statement)

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8 Module Registration
A successful module registration is divided into two steps. First the Module Pre-Registration and second
the Module Enrolment.

This section will guide you on how to pre-register and finally enrol in a module by using the University’s
Student Panel.

8.1 What to consider before the pre-registration

You may cancel the pre-registration before the start date of the enrolment period. Otherwise if the
enrolment period started and you did not cancel your pre-registration and you did not enrolled to the
module, you will be enrolled automatically.

8.1.1 Financial Information

Available balance
If your available balance does not cover the module cost (Look for Check your Balance above), we suggest
making a further payment towards your tuition fees (Look for Make Payment above).

Balance On Hold
On pre-registration, no money is deducted from your account, the module’s amount is on hold and will
be deducted upon enrolment.

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8.1.2 Module Details

There are modules that have pre-requisites and/or participation requirements you will need to
complete them before you can register.

To check the “Module Prerequisites” and the “Module Participation Requirements” for a module click
on the module name (3) to view the “Module Details”.

Image 1: Modules Prerequisites (See module’s details)

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After you click on the module name (Image: 1 - Arrow: 3) you will see the modules details as shown
below.
To view “Module Prerequisites” click the blue arrow (Image: 2 - Arrow: 1) in the module prerequisites
section (Image: 2 - Arrow: 2).
Once a prerequisite is completed it will be checked.
Similarly, to view “Module Participation Requirements” click on the blue arrow (Image: 2 - Arrow: 4).

Image 2: Module Details (Module Prerequisites & Module Participation Requirements)

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8.2 Pre-Registering for a Module
Pre-registering for a module is a very easy task and should take just a couple of minutes if the above
conditions are met.
Pre-registration to a module is needed before you can successfully enrol to a module.
To pre-register for a module, follow these steps:
a) Log in to your account.
b) Navigate to the Modules section through the navigation menu on the left side of the screen. Click
on Modules tab. You should see a list with all of the modules in your academic programme. Your
next available module(s) will be highlighted and the “ Offers” button(s) on the right-hand side of
the screen will be enabled when there is an offer.

Image 1: Pre-Registering for a Module (list of modules)

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c) Click on button (image: 1) to view the available offers (image: 2) for a particular
module.

Image 2: Pre-Registering for a Module (available offers)

d) Click on button (image: 2) to view ‘offers’ further details (image: 3) and proceed
with the pre-registration.

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Image 3: Pre-Registering for a Module (confirmation screen)

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e) Click on the button (image: 3) to complete your pre-registration.

If there are no financial issues involved and any prerequisites of the module are completed, you
should view a message of success (image: 6), otherwise a descriptive error message will be provided
(image: 7).

Image 6: Pre-Registering for a Module

Image 7: Pre-Registering for a Module

In case of a successful pre-registration, you should receive an email containing your module details and
enrolment dates. Successful pre-registrations are provided at Modules section on navigation menu on
the left side of the screen, on My Pre-Registrations tab.

Next step is to enrol to the module during the enrolment period.

Image 8: Pre-Registering for a Module

If you cancel your pre-registration, the module’s amount will be unblocked.

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8.3 Enrolling in a Module
You will be able to enrol to a module only at the case that you pre-registered for the module. To enrol for
a module, follow these steps:

a) Log in to your account.

Navigate to the Modules section through the navigation menu on the left side of the screen. Click on My
Pre-registrations tab. You should see a list with your pre-registrations.

Image 1: Enrolling in a module (pre-registrations list)

b) During enrolment period you will be able to enrol to the module. Click the button
(image: 1).

Offer details are provided.

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Image 2: Enrolling in a module (enrolment confirmation)

c) Click on button (image: 2) to complete your enrolment.

If there is a place to enrol to the class a success message will be provided (image: 3) and an email
with module’s offer details will be sent to you, otherwise a descriptive error message will be
provided.

Image 3: Enrolling in a module (enrolment success message)

8.4 What to Consider After a Successful Module Registration

There are three things to take under consideration upon a successful module registration:
1. You will receive another email with your credentials for the VLE platform. Please make sure that
you do not leave any spaces when you copy and paste your password. (This statement is valid for
the first module registration only.)
2. You will be able to access your module from the starting date of the offer.

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3. Every offer you are enrolled to has a relevant link for the VLE in the “Enrolment Info” screen. To
access the VLE navigate to “Modules” tab and click “My Enrolments” from the navigation at left,

then, click on the button at desired offer to view all offer details such as dates,

price and grade. Now click on the button to get redirected to the VLE.
Alternatively, you may log in to the University’s VLE using the following https://vle-uos.unicaf.org
link.

Image 1: Enrolment info

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9 Support Information
If you have general questions, please take a look at our SIS Help Page using the following link:
https://sis-uos.unicaf.org/help where you will find useful information such as the FAQ page which
contains answers to the most frequently asked questions.

If you have VLE related questions, please take a look at our Student Help Center using the
following link: https://vle-uos.unicaf.org//course/view.php?idnumber=help

And, finally, if neither the SIS Help Page nor the Student Help Center could help, please
contact us using this link: https://sis-uos.unicaf.org/help/support or using the emails below.
In order to help you and to respond efficiently to your message, be sure to include a meaningful
subject line, keep your message focused, and be as descriptive as possible.

For any technical-related issues such as site

errors, you may contact the VLE Technical [email protected]
Support Team at the following email address.
For any eBook-related issues, you may contact
the eBooks Department at the following email [email protected]
address.

Please allow 24 to 48 hours (during working days) for a reply.

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