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    Business Letters

    Uploaded by

    Ahlem Achour
    This document provides guidance on writing three types of formal business letters: letters of application, letters of complaint, and thank you letters. For letters of application, it recommends including why you are applying, where you heard about the position, why you are qualified, and your availability. For letters of complaint, it advises focusing on the key facts and what resolution you seek. Thank you letters should be short and sincere, thanking the individual and possibly complimenting them or referencing the future. Sample structures and expressions are also provided.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Business Letters

    Uploaded by

    Ahlem Achour
    3 views5 pages
    This document provides guidance on writing three types of formal business letters: letters of application, letters of complaint, and thank you letters. For letters of application, it recommends including why you are applying, where you heard about the position, why you are qualified, and your availability. For letters of complaint, it advises focusing on the key facts and what resolution you seek. Thank you letters should be short and sincere, thanking the individual and possibly complimenting them or referencing the future. Sample structures and expressions are also provided.

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    Business Letters (1)

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    This document provides guidance on writing three types of formal business letters: letters of application, letters of complaint, and thank you letters. For letters of application, it recommends including why you are applying, where you heard about the position, why you are qualified, and your availability. For letters of complaint, it advises focusing on the key facts and what resolution you seek. Thank you letters should be short and sincere, thanking the individual and possibly complimenting them or referencing the future. Sample structures and expressions are also provided.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views5 pages

    Business Letters

    Uploaded by

    Ahlem Achour
    This document provides guidance on writing three types of formal business letters: letters of application, letters of complaint, and thank you letters. For letters of application, it recommends including why you are applying, where you heard about the position, why you are qualified, and your availability. For letters of complaint, it advises focusing on the key facts and what resolution you seek. Thank you letters should be short and sincere, thanking the individual and possibly complimenting them or referencing the future. Sample structures and expressions are also provided.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 5

    FORMAL BUSINESS LETTERS :

    A- A Letter of Application :
    Here is a list of points you should include:
    • Say that you would like to apply
    • Say where you found out about the job
    • Say why you would like the job
    • Say why you are qualified to do the job
    • Say you can provide more information if necessary
    • Say when you would be available for interview

    A Sample Letter :

    Dear Mr Saleh,

    apply advertised
    I am writing to for the position of Editorial Assistant which was in the latest
    edition of Gulf News.

    employed
    I am currently by a Market Research company as a research assistant, but am keen
    pursue
    to a career in publishing, because I enjoy reading and write my own poetry.

    attached
    As you will notice on the CV, I graduated in European Literature. At University I gained
    experience familiar
    considerable working on the student magazine, so I am with editing
    pressure
    techniques. I work well under and enjoy working in a team. In addition, I speak
    fluently
    English .

    available hesitate
    I would be for interview from next week. Meanwhile, please do not to contact
    me if you require further information.

    I look forward to hearing from you.

    Yours sincerely,

    Margaret Roan

    Describing your personality :


    Adaptable / Capable / Competent / Customer-focused / Dedicated / Determined / Diligent / Effective
    Efficient / Experienced / Flexible / Focused / Goal-oriented / Hard-working / Helpful / Honest / Keen
    Proactive /Productive / Proficient / Profitable / Qualified / Resourceful / Successful / Trustworthy / Versatile / Willing

    Useful phrases :
    Demonstrated skills in... / Extensive academic / practical background in... / Experienced in all facets /
    phases / aspects of... / Experience involved / included... / Knowledge of... / experienced as...
    Successful in / at developing... / Extensive training / involvement in... / Constant interaction with...
    Worked closely with... / Familiar with.../ Efficiently organised... / Supported customers and colleagues
    with... / Promoted to…

    B- A Letter of Complaint :
    1. Focus on the most important facts. Don't give unnecessary background information.
    2. Make sure you include:
    o the reason for writing (e.g. I am writing to ...)
    o what went wrong
    o what you would like to happen now.
    C- A Thank-You Letter:

    How to Write a Thank You Letter or Email in Business English :


    Some things to keep in mind about thank-you messages: they don’t have to be long and complicated. Keep
    them short but spend some time creating a message that sounds genuine and sincere.
    You can write it in four simple steps:

    • Greeting: Start by addressing the person by name. This makes your message sound more personal and sincere.

    • Reason for thanking: State what you’re thanking this person for. Whatever it is, keep it short and clear and
    express your appreciation.

    • Compliment the person or reference the future: This section of the letter or email can be flexible.
    Depending on the subject of the letter or email, you may briefly compliment the person, say something positive
    about the subject or even make a reference to the future such as your hopes to work with them again.
    • Closing: End with a standard sign-off such as “Thanks again” or “Best” followed by your name on the next
    line.

    Expressions of Thanks:
    • Let me take this opportunity to thank you for…
    • I am very pleased with …
    • My special thanks to you and your team for the wonderful job….
    • I was delighted to hear that …
    • I was thrilled to find out that…
    • I cannot thank you enough for …
    • No words can express my gratitude…
    • I am extremely grateful for …
    • I very much appreciate your professionalism.

    Other Expressions :

    Making a request • We would appreciate it if you would ...


    • I would be grateful if you could ...
    • Could you please send me ...
    • Could you possibly tell us / let us have ...
    • In addition, I would like to receive ...
    • It would be helpful if you could send us ...
    • I am interested in (obtaining / receiving) ...
    • I would appreciate your immediate attention to this matter.
    • Please let me know what action you propose to take.

    Offering help • Would you like us to ...?


    • We would be happy to ...
    • We are quite willing to ...
    • Our company would be pleased to ...

    Giving good news • We are pleased to announce that ...


    • I am delighted to inform you that ..
    • You will be pleased to learn that ...
    Giving bad news • We regret to inform you that ...
    • I'm afraid it would not be possible to ...
    • Unfortunately we cannot / we are unable to ...
    • After careful consideration we have decided (not) to ..

    Apologising • We are sorry for the delay in replying to ...


    (US: apologizing) • I regret any inconvenience caused (by) ...
    • I would like to apologise for the (delay, inconvenience)...
    • Once again, please accept my apologies for ...

    Enclosing documents • I am enclosing ...


    • Please find enclosed ...
    • You will find enclosed ...

    Closing remarks • If we can be of any further assistance, please let us know.


    • If I can help in any way, please do not hesitate to contact me.
    • If you require more information ...
    • For further details ...
    • Thank you for taking this into consideration.
    • Thank you for your help.
    • We hope you are happy with this arrangement.
    • We hope you can settle this matter to our satisfaction.

    Ending business letters


    For all customers and clients: ◊ Sincerely,
    ◊ Yours sincerely,
    ◊ Sincerely yours,

    In more formal letters: ◊ Yours faithfully,

    For those you already know and/or ◊ Regards,


    with whom you have a working relationship: ◊ Best regards,

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