Contents

1. Accessing Online Banking Login Page ......................................................................... 2

2. Login Page ......................................................................................................................... 2
a) Login Steps......................................................................................................................... 2
3. Landing Page .................................................................................................................... 2
4. Functionality Modules ...................................................................................................... 3
a) Home .................................................................................................................................. 4
b) My Products ....................................................................................................................... 6
c) Transfer Money ................................................................................................................ 19
d) Cheque Services ............................................................................................................ 50
e) Card Services .................................................................................................................. 55
f) Alerts ................................................................................................................................. 70
g) Bulk Payments ................................................................................................................. 71
h) Messages ......................................................................................................................... 77
i) Customer Service ........................................................................................................... 80
j) Pesalink Service .............................................................................................................. 88
k) Contacts........................................................................................................................... 91

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1. Accessing Online Banking Login Page
Go to the NCBA website (www.ncbagroup.com)

NCBA website>> Kenya>>NCBA Kenya

2. Login Page
a) Login Steps
1. Input user Name (as shared by the Bank)
2. Input Password (One Time PIN - OTP) from a soft or Hard Token)
3. SIGN IN

3. Landing Page
Upon a successful login, the below landing page shall be presented to you.

For Corporate Profile the User’s Role is displayed : Initiator or Authorizer Rights
(Both roles will be displayed for the Input-Authorizer profile)

Last login (Date and Time)

Select continue to proceed to the full range of NCBA Internet Banking

functionalities

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 If you have more than one profile, Select the profile to login with and click
on “Login” or “Continue” to Display Functionality Modules.

4. Functionality Modules
This exposes you to the full range of services offered by the NCBA Internet
banking solution. The services are grouped in “TABs” with related functions
placed under the same TAB as displayed in the image below

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a) Home
i) Customer position
Shows the customer’s net worth (sum of deposits and loans in all the
available currencies with KES being the default currency.

Homepage (1) >> Customer Position (2)>> Select currency (3) >> Find

View Details (4): Displays the account detail/breakdown per account

(deposits & loans) (Account number, currency and Balance/value)

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ii) Last five transactions
Displays the five most recent transaction on a selected account (Both
Debits and credits)

Home Page >> Last Five Transactions >> Select Account Num (1) >> Find
(2)

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iii) Pending transactions

Displays details of unapproved or partially approved transactions (Debit

and Credit accounts, Date, Amount and Currency)

Homepage >> Pending transactions

iv) Messages

Displays the number of unread messages (communication from Bank

through the online Banking platform) if any.

Homepage >> Messages

b) My Products
NCBA internet banking gives our customers an in depth visibility of their
account portfolio as held at the Bank. These include all account products for
Deposits, transactions, savings and borrowings with the bank.

i) My accounts

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For visibility, enquiries and/ or account requests for current and savings
accounts held at the Bank.
 Summary
The summary menu displays the available accounts with their
respective running balances. For any extra detail specific to an
account, click on “View details” for more information to be
displayed

My Products (1) >> My Accounts (2) >>Summary (3) >> View details
(4)

 Statement
For Account statement generation.
My Products (1) >> My Accounts (2) >>Statement (3) >> Select
Account and input date range (4) >> Find (5) >> Generate (6)
(Excel, PDF or XML version of the statement)
NB:
1. CSV – Excel version

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 2. XML – Web version
3. PDF – PDF version

ii) Loans
For visibility, enquiries and repayment requests for Loan accounts at
the Bank.
 Summary
The summary menu displays the available Loan accounts with their
respective running balances. For any extra detail specific to an

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account, click on “Loan details” for more information to be
displayed

My Products (1) >> Loans (2) >>Summary (3) >> Loan details (4) or
Generate a loan schedule (5)

Loan Details

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Loan Schedule

 Statement
For interim statement generation on Loan accounts

My Products (1) >> Loans (2) >>Statement (3) >> Select Account
and input date range (4) >> Find (Generate an excel, PDF or XML
version of the account)
NB:
1. CSV – Excel version
2. XML – Web version
3. PDF – PDF version

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 Payment and settlement
For full or partial settlement of loan balances (* Terms and
conditions apply)
My Products (1) >> Loans (2) >> Payment and Settlement (3) >>
Select Type of Repayment (4)

1. Repayments – Reducing on the principal of a running Loan

before the slated installment time (Select Loan Account & Debit
account and input Loan Amount)

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 2. Settlement – Fully paying off a loan before the slated maturity
date(Select Loan Account & Payment Account)

 Loan Calculator
Generating a provisional projection of a loan repayment schedule
prior to placing a request for a loan.
My Products (1)>> Loans (2) >> Loan Calculator (3) >> Input all the
requested details and commit.

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 Request New Loan
This is used to request for a new loan (borrowing) with the bank.
(Terms and Conditions Apply).
My Products (1)>> Loans (2) >> Request New Loan (3) >> Input all
the requested details and commit.

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 Note: Await Feedback from the Bank upon credit review process.

iii) Deposits
 Summary
The summary displays the available deposit accounts with their
respective running balances. For any extra detail specific to an
account, click on “View details” for more information to be
displayed.

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 My Products (1)>> Deposits (2) >>Summary (3) >> View details (4) (If
there are any running Term deposits, click on view details to display
more information)

 Amend/Redeem
The amend/redeem module allows you to request for a change in
maturity details and rollover information. It also enables liquidation
of deposits which can either be a partial or full redemption. A Partial
redemption will require you to specify the amount you would like to
redeem whereas a full redemption will redeem the entire deposit
amount.
My Products >> Deposits (1) >> Amend/ Redeem (2) >> Amend or
Redeem, click on Amend to make changes to the deposit or
Redeem to liquidate the deposit

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 Statement/Advise
Generating a provisional proof of placement for the Term/call
deposits. The link shows your deposit details, such as the principal
and current amounts, interest details and details on the deposit on
maturity.
My Product (1) >> Deposits (2) >> Statement/Advice (3) >> Select
Deposit Account and Date range (4) >> Find

 Deposit Statement
For interim statement generation on deposit accounts
My products (1) >> Deposits (2) >> Deposit Statement (3) >> select
Account & select Date range (4) >> Find (proceed to generate a
PDF, excel or XML version of the statement)

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 1

 Request New Deposit

Request to place a new term deposit (Fixed/ Call Deposit
Accounts). Terms and Conditions apply.

My Products (1)>> Deposits (2)>> Request New Deposit (3) >> Input
all the requested details and Confirm

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iv) Collateral
Displays the securities held by the Bank against credit\loan facilities
advanced by the bank.
My Products >> Collateral (View Securities if any)

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c) Transfer Money
The “TAB” is used to initiate any funds movement or transfers related enquiries
and advices off the customer’s account(s).

Transfers can be made to both saved and unsaved Beneficiaries depending

on the customer’s preference.

i) Transfers
 To Own Account
Funds transfer between the same customer’s accounts (same account
base)

Transfer Money (1)>> Transfers (2)>>To Own Account (3)>> Drop down
to select Debit and Credit accounts, input Amount, Value Dates,
Negotiated Reference: For booked FX transactions and Payment
detail (4) >> Commit

 To NCBA account
Funds transfers to other NCBAKE Beneficiaries/Customers.

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 Transfer Money (1) >> Transfers (2) >> To NCBA Account (3)
To Transfer to a Saved Beneficiary, select the beneficiary on the drop
down – (4). To make a new payment input the beneficiary details:
Account Name & Account number (5)

 To Local Bank
Transfers to beneficiaries in other Banks within Kenya (EFT/RTGS)

Transfer Money (1) >> Transfers (2) >> To Local Bank (3) >> Select Type
of Transfer (4)>> Input all the requested Details and Submit

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EFT (Electronic Funds Transfer)
This is a mode of funds transfer to beneficiaries in other Banks within Kenya
where credits are expected the next working day.

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RTGS/SWIFT (Real time Gross Settlement)
This is a mode of funds transfer to beneficiaries in other Banks within Kenya
where credits are expected same day provided approval is done within
the RTGS cut off time.

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 Mobile Account
Transfer type for transactions to Mobile Wallets: Mpesa and Airtel
Money.

Transfer Money (1) >> Transfers (2) >> To Mobile Account (3) >> Input
all the requested details (4)>> Select Mobile Money Provider(5) >>
Submit

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 International Payments
Transfer type for transactions to beneficiaries with bank accounts
across the borders of Kenya other than NCBA Group Customers.
Transfer Money (1) >> Transfers (2) >> International Transfer (3) >>
Populate the payment detail accordingly and proceed to commit the
transaction

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 Negotiated Reference
The transaction reference for payments/transfers that involve more
than one currency (Credit Currency different from Debit Currency).
The negotiation for the rate happens between NCBA Treasury team
and the Customer via email or a phone call and upon agreement the
transaction is booked in the NCBA Treasury System which then reflects
on the customer’s profile on the online Banking platform.
The customer then applies the availed reference in the “Negotiated
reference” field for any transactions with the booked currency pair
(e.g KES/USD) until the marked limit is fully utilised.
Note: The limit can be utilised in multiple tansactions or in a single
transaction.

Transfer Money (1) >> Transfers (2) >> Negotiated Reference(3)>>

Copy the Transaction reference to apply on the transactions screen on
the field Negotiated Reference (4)

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 Tax Payments
Tax payments/obligations to the Tax body (KRA: Kenya Revenue
Authority) are initiated under this module.
The customer generates a payment slip - eslip from the tax body’s
website which they use to make the said payment on the online
platform.

Transfer Money (1) >> Transfers (2) >> Tax Payments (3)>> Select
Country (4)

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 The payment types options are : Itax, Customs and Kentrade

Input KRA Eslip Number (5)>> Select the Payment Type (6) >> Submit

Payment Validation

The details of the e-slip are displayed.

Select Process Payment (7) >> Input all required details (8) >> Commit

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 Cross Border Transfer
Transfers to NCBA customers\beneficiaries across the Group (KE, TZ
and RW)
Transfer Money (1) >> Transfers (2)>> Cross Border Transfer (3) >>
populate transaction details and Commit

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  Transfer to Mpesa Holding

This supports purchase of Mpesa float directly from Safaricom. To

purchase Mpesa float you require a valid agent number.

Transfer Money(1) >> Transfers (2) >> Transfer to Mpesa Holding(3)>>

Input Agent Code (4)>> Input all other required details and submit

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  NHIF Payments
Payments to NHIF are initiated on this module.
A valid eslip number is required to process this payment. The eslip is
generated from the NHIF website .

Transfer Money (1) >> Transfers (2) >> NHIF Payments (3)>> Input Eslip
Number (4) >> Input all other requested Details and Commit (5)

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 Utilities
This option enables one to pay utilities such as electricity and water
bills to Nairobi Water.

Transfer Money (1) >> Transfers (2) >> Utilities (3) >> Select the Utility (4)

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 i) Nairobi Water Company

Initiate a payment for water bill to Nairobi Water Company

Transfer Money>> Transfers>> Utilities>> NWC

ii) KPLC Payment

Make a payment for a PostPaid Electricity bill to Kenya Power.

Input the Meter Num. On the field KPLC PostPaid Account No.

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 Bill Payments
This option allows customers to make payments to various billers: HELB,
Mpesa Float Purchase, Petty Cash Payments & NCBA Shares and
Trading.

Transfer Money (1) >> Transfers (2) >> Bill Payments (3) >>Select the Bill
Payment Type (4)

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 2

 Petty Cash Payments

Petty Cash Payments are transactions initiated and approved on

the NCBA Internet Banking sevice for encashment across the
branch counter. The details of the person collecting the funds are
indicated on the Payment description field.

A Petty Cash request can be made in 4 currencies : KES, GBP, EUR,

USD.

Transfer Money (1) >> Transfers (2) >> Bill Payments (3) >> Petty
Cash Payment>> Select Currency (4)>> Input all requested details and
Commit.(5)

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 4

 Mpesa Super Agency

Mpesa Float Purchase directly from the Bank. To Purchase Mpesa Super
Agency float one needs to have a valid Agent code.

Transfer Money (1) >> Transfers (2) >> Bill Payments (3) >> Mpesa Super
Agency >> Input Agent Code and all other requested details (4)

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  NCBA Security Shares and Trading

Supports purchase of Security Shares through the NCBA

Investment Company.

Transfer Money >> Transfers >> Bill Payments>>NCBA Securities

Payment

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  HELB

Make Payments to the HELB Collections account held with the

bank.

Transfer Money >> Transfers >> Bill Payments>>HELB

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i) Standing Orders
 Summary
Displays existing standing orders for viewing, editing and deleting if
any. The standing orders are categorized depending on the transfer
mode.

Transfer Money (1) >> Standing Orders (2) >> Summary (3) >> Select
Standing Order Type (4)

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 4

A summary of existing Standing Orders is displayed.

To View, Edit or Delete(Reverse) Existing Standing order, Select the
Action (5)

 Add New
Creating new standing orders to be maintained on the system

Transfer Money (1) >> Standing Orders (2) >> Add New (3) >> Select
Debit Account and Standing Order Type (4 )>> Input Beneficiary
Account Detail, Amount, Frequency, validity period and Description
and commit (5)

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ii) Auto Sweeps Transfer
These are undefined Standing orders without fixed amount for transfers
between same Customer accounts. Sweeps operate on account
balance thresholds; when the balance reaches the set threshold, the
system sweeps the excess to a specified account and certain predefined
Frequencies.

 Summary
Displays a list of active Sweep transfers
Transfer Money (1) >> Auto Sweeps Transfer (2) >> Summary (3) (view
existing sweeps if any)

 Add New
For creation of Sweep Transfer instructions

Transfer Money (1) >> Auto Sweeps Transfer (2) >> Add New (3) >> Select
Sweep Type (4) (input Description and set transfer Frequency) >> Select
Debit and Credit Accounts respectively (5) >> Commit
NB:
There are three types of sweeps offered through NCBA Internet Banking;
1. Main – Maintenance Account Sweep: This is a maintenance sweep
that works to maintain a specified amount in the “To Account” (Credit
account)
2. Main Cover – Maintenance Cover Sweep: This sweep type ensures
that there are enough funds in the “from account” to maintain the
amount specified in the “To Account” *should the credit account be in

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 excess of the set cover (maximum), then the debit account is credited
as reserve
3. Surp – Surplus Account Sweep: The surplus sweep transfer will transfer
funds in excess of a specified amount to the “To Account” (Credit
account)

 Account Sweep History

Displays a list of the successful Sweep transfers per account in a stipulated
period of time.

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 Transfer Money >> Auto Sweeps Transfer >> Account Sweep History >>
Select Account Number and Period >> Find (view successful sweeps if
any)

iii) My Beneficiaries
For beneficiary creation and maintenance

 Beneficiary Registar Summary

For Viewing, Editing and Deleting existing Beneficiaries

Transfer Money (1) >> My Beneficiaries (2) >> Beneficiary Registar

Summary (3) >> Select Beneficiary Type (4) >> View/ Edit/Delete(Reverse)
Beneficiary (5)

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 Add New
Creation of new beneficiaries.
One can create beneficiaries to: - Internal account (NCBA )
- EFT Beneficiary
- Domestic Swift (RTGS) Beneficiary
- MMTS Beneficiary
- International Beneficiary
Transfer Money (1) >> My Beneficiaries (2) >> Add New (3) >> Select
Beneficiary Type (4) >> Populate Beneficiary Detail (5) >> Commit

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  Search
Search for existing Beneficiaries by Nick Name or Beneficiary Account
Number

iv) Enquiries and Advices

This is a menu for viewing transaction details and generating payment
Advices.

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  Future Dated Transactions: A queue for fully approved transactions
scheduled to debit the account on a stipulated future date

Transfer Money (1) >> Enquiries and Advices (2)>> Future Dated
Transaction (3)

 Pending Transactions: A queue for unauthorized or partially

approved transactions

Transfer Money (1) >> Enquiries and Advices (2)>> Pending

Transactions (3)>> Input the account Number, the date range and
the Payment Reference (4)

 Payment Enquiry: Generation transaction detail for successful

transactions (search payment by reference: FT………)

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 Transfer Money (1) >> Enquiries and Advices (2)>> Payment Enquiry
(3)>> Input the account Number, the date range and the Payment
Reference(4)

 Advices: Generating payment advices for successful transactions

(search payment by reference: FT………)

Transfer Money (1) >> Enquiries and Advices (2)>> Advices (3)>>
Input the account Number, Payment Reference (4)

 Tax Payment confirmation: Generating tax payments’ advices

(search payment by reference: FT………)

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 Transfer Money (1) >> Enquiries and Advices (2)>> Tax Payment
Confirmation (3)>> Input the Eslip Number (4)

d) Cheque Services

This is a menu supports request for a cheque book , make a stop cheque request,
cancel a stop cheque request and make a bankers cheque request.

i) Cheque Book Request

On this menu one is able to request for a cheque book to be printed

at one of the branches.

Cheque Services (1) >>Cheque Book Request (2) >> Select Account
Number and click on Cheque Book Request (3) >> Input Cheque Book details
as requested and submit (4)

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ii) Cheque Status Enquiry

Query the status of a cheque, whether its been presented or not.

Cheque Services (1) >>Cheque Status Enquiry (2) >> Select Account
Number (3) >> Cheque series- From : To (4).

iii) Stop Cheque Request

Make a request to stop a cheque . Once a cheque is successfully

stopped it will not be paid when its presented

Cheque Services (1) >>Stop Cheque Request (2) >> Select Account
Number and click on Stop Cheque Request (3)>> Select Reason for
Stopping the Cheque (4)>> Input Cheque number (5) >> Commit

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iv) Cancel Stop Cheque Request

A request to cancel an instruction that had been issued to stop a

cheque. Once the stop cheque request is cancelled the cheque can
be presented for payment.

Cheque Services (1) >> Cancel Stop Cheque Request (2)>> Select
Account Number and click on Cancel Stop Cheque Request (3) >>
Input the Cheque Number to Revoke (4) >> Submit

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v) Bankers Cheque Payments

Issue instructions for a bankers cheque to be prepared at any nearest

branch.

Cheque Services (1)>> Bankers Cheque Payments (2)>> Select Bankers

Cheque Currency (3)>> Input the details of the bankers cheque: Debit
Account Num, amount, Bankers Cheque name under Payment
Description (4)

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 e) Card Services

This is a menu to query credit card details, issue card instructions and make card
payments

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 i) Credit Card Details

Under Credit Card Details, one is able to view details of your card,
view transactions done on the card, view card statement and
make a card payment.

 Details

All the details entailing a specific credit card are displayed here

Card Services (1) >> Credit Card Details (2) >> Details (3) >>View Card
Details (4)

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  View Transactions

To view transactions done in a card over a given period of time

Card Services (1) >> Credit Card Details (2) >> View Transactions (3) >>
Select Card Number (4) >> Select the period (5)

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  Statement

View a card statement in a given period

Card Services (1) >> Credit Card Details (2) >> Statement (3) >>
Select Card Number (4) >> Select the period (5)

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  Card Payment

To make a payment to card.

Card Services (1) >> Credit Card Details (2) >> Card Payment (3) >>
Select Debit Account (4) >>Input the requested Details: Select Debit
Account Currency ,Amount to Pay , Credit Currency , Input Credit
Card Number and Payment Date (5)

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ii) Change Credit Card Details

To make requests to change details on a credit card

 Change Credit Card Billing Details

Initiate a request for the billing date on your card to be amended.

Card Services (1) >> Change Credit Card Details (2) >> Request
Change in Billing Date (3) >> Select Credit Card Num (4) >> Input Card
Name (5) >> New Billing Cycle (6)

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  Request Change in Card Limit

Initiate a request for a change in credit card limit

Card Services (1) >> Change Credit Card Details (2) >> Request
Change in Card Limit (3) >> Select Credit Card Num (4) >> New Limit
Amount (5) >>

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  Amend Payment Details

Amend the mode of payment for your card and the amount to be
paid.

Card Services (1) >> Change Credit Card Details (2) >> Amend
Payment Details (3) >> Select Credit Card Num (4) >> Select Payment
Type, Account Number and Input Payment Amount (5)

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iii) New Credit Card Requests

Initiate different Requests on Credit Cards

 New Credit Card Request

Initiate a request for a new Credit Card.

Card Services (1) >> New Credit Card Requests (2) >> New (3) >>
Account Number (4) >>Input Required details of the new Card: Currency,
Name, Limit, Country, Collection Branch (5)

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  Credit Card Supplementary Request

Initiate a request for a Supplementary Credit Card

Card Services (1) >> New Credit Card Requests (2) >>
Supplementary/Add On(3) >> Account Number (4) >>Input
Required details of the new Card: Name, Limit, Country, Collection
Branch (5)

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  Credit Card Replacement Request

Initiate a request to replace a Credit Card.

Card Services (1) >> New Credit Card Requests (2) >> Replacement
(3) >> Select Card Number (4) >> Select Credit Card Number (5)
>>Input required details of the new Card: Name, Reason Type, Limit,
Country, Collection Branch (6)

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  Credit Card PIN Request

Request for a new pin for a Credit Card

Card Services (1) >> New Credit Card Requests (2) >> Pin Request (3)
>> Select Card Number (4) >> Select Reason (5) >>Input required details
of the new Card: Country, Collection Branch, Contact Number (6)

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 iv) Card Payments

Initiate Card payments requests for ex-NIC Credit Cards and Prepaid Cards

Card Services (1)>> Card Payments (2) >> Select Card Transaction (3)

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  Credit Card Payments

Initiate a payment to an Ex-NIC Credit Card

Select Debit Account (1) >> Input Requested Details : Debit Amount,
Value Date, Currency, Card Number, Payment Description, FX Reference
(2)

 Prepaid Card Loading

Load a Prepaid Card. The Prepaid Card can be in any of these

currencies: KES, USD, GBP, EUR

Select Wallet to Load (1) >> Input Card Number (2) >> Input Requested
Details : Debit Currency, Debit Account, Credit Amount, Debit Value
Date, FX Reference (3)

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f) Alerts
Any alerts on the customer’s accounts for different events (like debits or
credits) is viewed &/ initiated and amended under the Alert’s Tab
 Alert Preferences
Subscribe for alerts for all events in a particular set of related activities (eg;
Account status alerts, Account Balance alerts, etc…)
Alerts >> Alert Preferences >> Select Alert Option >> Commit
 Subscribe Alerts
For creating or initiating any of the available Alerts for a particular event
Alerts >> Subscribe Alerts >> Select Alert Option >> Commit
 Active Alert
Displays previously subscribed for and live/active alerts
Alerts >> Active Alert (View Alerts)
 Alert History
Displays previously subscribed for but not live/not active alerts
Alerts >> Alert History (View Alerts)

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g) Bulk Payments
The NCBA online banking platform allows corporate customers to initiate
multiple payment entries as a single transaction on the system. Corporate
customers are able to make supplier and salary payments as a batch.

The customer is required to prepare a batch of the payments with the

predefine file formats shared by the Bank depending on the file transfer type
i.e. EFT, RTGS or Mobile Money Transfer (MMTS)

Inputters Menu:

i) Bulk File Upload

The customer prepares a file, formats and uploads it in the system.

Bulk Payments (1) >> Bulk File Upload (2) >> Input file description and
select File type (EFT,RTGS, MMTS) (3) >> Browse the file from its storage on
the computer and attach it (4) >> Select Processing Mode (Multi or Single)
(5)>> Select Value Date and commit (6)

NB:
1. Single- Mode: The total amount of the Batch is displayed with the
description as the narrative on the customer’s statement
2. Multi-Mode: Each entry in the batch is displayed on the customer’s
statement as an independent transaction with the respective
narration.
3. Internal transfers/transactions can be processed as mixed files with the
EFT or RTGS entries in a batch or processed separately as an EFT file.

ii) View Upload Details

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After a file is uploaded, the view upload module is used to assess if the file
is properly formatted and all the entries are being read before forwarding
for authorization.

Bulk Payments (1) >> View Upload Details (2) >> Select Payments and
proceed (3) >> on the next screen, click on the bulk ID (BKM….). The
Value Uploaded must be equal to the Total Value, for the batch to be
forwarded. (4) >> The batch details are displayed, commit (5) >> confirm
(6) >> Confirmation page (7)

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Where the Value Uploaded is not equal to the Total Amount, that file has a
record that has an error. To view the error record and amend click on Repair
icon ( 1),

The file records that are in error will be displayed ,to view the record, click on
View (2) , and to amend the records click on Amend (3)

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A new input screen is displayed indicating the error field in the record, amend
the details and submit. This will update the Value Uploaded to be equal to
the Total Amount. The file can now be submitted for approval.

iii) Batch Enquiry

For any queries on Batches that have been posted on the customer’s
profile, use the Batch enquiry module.

Bulk Payments (1) >> Batch Enquiries (2) >> Input the required Batch/file
detail; Status, Processing Date range (3) >> Find (4).
All the bathes that fall in the category as specified by the search criteria
will be displayed and you proceed to probe further on the file of interest.

All the batches that fall in the category as specified by the search criteria
will be displayed and you proceed to probe further on the file of interest
by clicking the play button (5).

iv) View Payment Awaiting Authorization

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 Keep track of the file authorization status. This displays the Batches that
have been forwarded for approval and indicates the user that has
approved if any.

Bulk Payments (1) >> View Payment Awaiting Authorisation (2) >> Select
payments (3).

The files that have not been fully authorized will be displayed
NB:
1. Click on the Dustbin Icon, to delete any unapproved files
2. Click on the play icon to display the items in the unapproved files

v) View processed Bulk Master

For queries on successfully processed bulk files on the customer’s profile.

Bulk Payments (1) >> View processed Bulk Master (2) >> Processed
batches will be displayed; click on the binocular for detail on a particular
batch (3)

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 Batch Items of the selected file will be displayed and you can proceed to
probe further on the item of interest.

NB: An excel of the Batch items can be downloaded by clicking on “Save

as CSV”

Authorizer’s Menu

To authorize bulk payments, login using the authorizers user name

Bulk Payments (1) >> Authorise Bulk Payments (2)>> Payments (3)

Initiated and semi-approved bulk files will be displayed.

- To authorize a bulk file click on the BKM reference (4)

- To delete a bulk file click on the dustbin icon (5)

- To view the individual records in a file, click on the play button (6)

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 Click on the highlighted to complete authorization of the file.

h) Messages
This functionality provides a secure messaging service between a customer
and the Bank. Any written communication to and from the Bank through the
Online Banking platform is accessed or initiated under the Messages Tab.

a) Inbox
View communication/replies from the Bank (in response to what has been
shared through the same avenue)
Alongside each message there is an option to Read and or Reply to the
message

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b) Sent Item
View messages previously sent to the Bank
Messages (1) >> Sent Items (2) >> Read (3)

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c) New
Initiate communication in form of text messaging to the Bank.
Messages (1) >> New (2) >> Input message Subject (3) >> Type the
message Body (4) >> Confirm (5)
You will get a confirmation screen

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i) Customer Service
i) Statement Request
Requests for physical/printed statements to be collected from an
NCBA Branch of choice
Customer Service (1) >> Statement Request (2) >> Drop down and
choose Account (3) >>Input the date range, Select desired Statement
period , Select the desired Pickup point (4) >> Commit
NB: Await confirmation and pickup information from the Bank

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ii) Exchange Rate
Foreign exchange enquiries for multiple international currencies
against a Local Currency across the region (UGX, KES, TZS) as the Base

Customer Service (1) >> Exchange Rate (2) >> Select Country (3) >>
Find (4)

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iii) Rate Enquiry
Rate enquiries with regards to Term Deposit accounts (Fixed and Call
Deposits)
Customer Service (1) >> Rate Enquiry (2) >> Select Country (3) >> Find
(4)

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iv) Request New Loan

This is used to request for a loan (borrowing) with the Bank (*Terms and
Conditions apply)
Customer Service (1) >> Request Loan (2) >> Input all the requested
details (3) >> Commit
Note: Await feedback from the Bank

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v) Request New Deposit
Request to place a new term deposit (Fixed and Call Deposit
Accounts) (*Terms and Conditions apply)

Customer Service (1) >> Request New Deposit (2) >> Input all the
requested details (3)>> Confirm

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vi) Request New Account
This is used to request for an additional account with the Bank (*Terms
and Conditions apply)

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 Customer Service (1) >> Request New Account (2) >> Populate
account detail accordingly, Account tools as required & Funding
details for the initial Deposit (3 >> Commit
Note: Await feedback from the Bank

vii) Request Overdraft

This is used to place a request for an Overdraft limit on any of your
accounts held with the bank (*Terms and conditions apply)

Customer Service (1) >> Request Overdraft (2) >> Input all the
requested details (3) >> Commit
Note: Await feedback from the Bank for more information pertaining
to your request

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 3

viii) My Information
Displays basic customer contact information as held in the bank system
and the information can be amended and or updated as and when
required by the customer
 Physical Address
 Email address
 Phone Contact

Customer Service (1) >>My Information (2) >> Confirm (3) (in case of any
updates or amendments)

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j) Pesalink Service

This is a payment option that is used to make direct and real time payments
from one local bank to another. Its only available for the Retail customers.

i) Pesalink Registration

Register for Pesalink service by linking your mobile number to an account.

Pesalink Service (1)>> Pesalink Registration (2) >> Link Phone (3)>> Select
Account Number (4)>> Make it the Primary Account (5) >> Submit (6)

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89
 ii) Pay to Account

Make a payment to another bank using the beneficiary account number.

Pesalink Service (1)>> Pay to Account (2) >> Select Account Number
(3)>> Input Requested Details: Currency, Amount, Beneficiary Account,
Beneficiary Name, Beneficiary Bank Code, Payment Details (4)

iii) Pay to Phone

Pesalink Service (1)>> Pay to Phone (2) >> Select Debit Account (3)>> Input
Requested Details: Currency, Amount, Beneficiary Phone num, Beneficiary
Bank, Beneficiary Name, Payment Details (4)

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k) Contacts
Displays the NCBA Kenya Head Office contacts. To access other NCBA
Branch locations and information, go through the NCBA Group website.
 Help Lines (Telephone contacts)
 Email Address
 Website
 Working hours

END

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