CC Charter For Update1

LOCAL GOVERNMENT UNIT OF
CALOOCAN CITY
CITIZEN’S CHARTER
2021 (1st Edition)
2021 CALOOCAN CITY CITIZEN’S CHARTER
I. Mandate:
The office of the mayor is tasked with promoting the general welfare of the City and its constituents through the efficient, effective,
relevant and economical governance.
It exercises general supervision and control over all programs, projects, services and activities of the City Government which aims to
put emphasis on prioritizing the citizens’ needs at the core of its development agenda, “Tao ang Una”. The office serves as the
coordinating body which goal is to maximize the generation of resources and revenues and apply the same to the effective
implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate
facilities.
II. Vision:
“The Historic City of Caloocan, center of sustainable economic growth, peopled by resilient, peace-loving and dynamic communities,
living in a safe and ecologically balanced environment, served by a government that gives the highest value to the needs of its
citizens.”
III. Mission:
Caloocan City is centered on developing an investment-friendly environment that will create jobs for its constituents, a vibrant public
and private partnership that ensures and sustains efficient, timely and responsive delivery of services, such as health, education and
infrastructure that will result in an orderly community and healthy environment, through an uncompromising “PEOPLE FIRST POLICY
(Tao Ang Una)”
IV. Service Pledge:

We commit to:
1. Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and
corruption:
2. Capacitate government agencies to reengineer its systems and procedures to reduce processing time and regulatory burden for
the transacting public:
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3. Promote the implementation of simplified requirements and procedures that will reduce red tape and expedite business and non-
business-related transaction in the government;
4. Provide assistance to the public in filing and investigating complaints against government agencies and/or officials for non-
compliance to R.A.11032.
5. Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours
and during lunch break.
LIST OF SERVICES
PERMITS, LICENSES, CLEARANCES AND CERTIFICATES ..................................................................................................................................... 1

BUSINESS PERMIT AND LICENSING OFFICE ...................................................................................................................................................................... 2
1 New Business Permit........................................................................................................................................................................................................... 3
2 Renewal of Business Permit .............................................................................................................................................................................................. 8
3 Certification of Business Status ..................................................................................................................................................................................... 11
4 Certified True Copy of Business/ Mayor’s Permit ...................................................................................................................................................... 12
5 Special Permit ..................................................................................................................................................................................................................... 14
6 Amendment of Business/ Mayor’s Permit .................................................................................................................................................................... 15
7 Mayor’s Permit on Occupation ........................................................................................................................................................................................ 17
8 Retirement of Business ..................................................................................................................................................................................................... 18
9 Complaints in Connection with Business/ Mayor’s permit ...................................................................................................................................... 21
CITY ENGINEERING DEPARTMENT ...................................................................................................................................................................................... 25
1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.)..................................................... 26
2 Issuance of the Required Excavation Permit for Individual House Service Connection .................................................................................. 27
3 Action on Complaints Concerning Engineering and Public Works (for inclusion) ............................................................................................ 28
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CITY GENERAL SERVICES DEPARTMENT ......................................................................................................................................................................... 32

1 Issuance of Mayor’s Clearance ....................................................................................................................................................................................... 33
2 Provision of Various Equipment ..................................................................................................................................................................................... 34
3 Processing of LR, PR, PO, AIR, RIS & Deliveries ....................................................................................................................................................... 36
4 Issuance of Property Clearance ...................................................................................................................................................................................... 40
CITY HEALTH DEPARTMENT ................................................................................................................................................................................................. 44
1 Issuance of Pink Card........................................................................................................................................................................................................ 45
2 Diagnostic Testing for STD .............................................................................................................................................................................................. 47
3 Issuance of Medical Certificate ....................................................................................................................................................................................... 49
4 Issuance of Cemetery Permits ........................................................................................................................................................................................ 51
5 Issuance of Health Certificate.......................................................................................................................................................................................... 52
6 Issuance of Sanitary Permit ............................................................................................................................................................................................. 54
7 Laboratory Examination.................................................................................................................................................................................................... 55
8 Pre-Marriage Counseling (PMC) (For Caloocan - South Office) .............................................................................................................................. 56
9 Pre-Marriage Counseling (PMC) (For Caloocan - North Office)............................................................................................................................... 58
CITY ZONING ADMINISTRATION OFFICE ............................................................................................................................................................................ 61
1 Issuance of Land Use Clearance for Residential (1 dwelling) ................................................................................................................................. 62
3 Issuance of Land Use Clearance for Industrial Building and Industrial Business ............................................................................................. 67
4 Issuance of Land Use Clearance for Special Use Permit.......................................................................................................................................... 69
5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial Building) ......................................... 72
6 Issuance of Certificate of Conformance (Commercial and Industrial Business) ................................................................................................ 75
7. Issuance of Certificate of Non-Conformance (Commercial and Industrial Business) ...................................................................................... 77
8 Issuance of Zoning Certification ..................................................................................................................................................................................... 79
9 Issuance of Development Permit .................................................................................................................................................................................... 81
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10 Actions on Violations of the Zoning Ordinance ........................................................................................................................................................ 85

11 Issuance of Notices of Violation ................................................................................................................................................................................... 87
CIVIL REGISTRY DEPARTMENT ............................................................................................................................................................................................ 91
1 Registration of Newborns ................................................................................................................................................................................................. 92
2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of Birth ........................................................................................... 94
3 Application for Marriage License.................................................................................................................................................................................... 97
4 Registration of Marriage Certificate ............................................................................................................................................................................... 99
5 Delayed Registration of Marriage Certificate ............................................................................................................................................................. 101
6 Registration of Death Certificate................................................................................................................................................................................... 103
7 Delayed Registration of Death Certificate .................................................................................................................................................................. 104
8 Correction of clerical error in civil registry documents/ change of first name/ gender/ day and month of birth (implementation of
republic act 9048 / 10172) .................................................................................................................................................................................................. 105
9 Registration of Court Decrees/ Other Status of Persons/Legal Instrument ....................................................................................................... 111
10 Records Verification and Retrieval Section ............................................................................................................................................................. 116
OFFICE OF THE CITY BUILDING OFFICIAL ...................................................................................................................................................................... 120
1 Building Permit.................................................................................................................................................................................................................. 121
2 Repair Permit ..................................................................................................................................................................................................................... 124
3 Demolition Permit ............................................................................................................................................................................................................. 126
4 Occupancy Certificate ..................................................................................................................................................................................................... 129
5 Mechanical Permit ............................................................................................................................................................................................................ 131
6 Issuance of Signage Permit ........................................................................................................................................................................................... 133
7 Electrical Permit ................................................................................................................................................................................................................ 134
PEOPLE’S LAW ENFORCEMENT BOARD ......................................................................................................................................................................... 139
1 Complaints Against Erring PNP Personnel ................................................................................................................................................................ 140
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PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT ................................................................................................................................. 145

1 Redemption of Apprehended Licenses ....................................................................................................................................................................... 146
2 Contest of Traffic Violations (UOVR) and other complaints ............................................................................................................................................ 147
3 Issuance of Non-Obstruction Clearance to Business ............................................................................................................................................. 148
4 Issuance of Franchise and Mayor’s Permit ................................................................................................................................................................ 150
TAXES AND FEES .................................................................................................................................................................................................................... 154
CITY ASSESSMENT DEPARTMENT .................................................................................................................................................................................... 155
1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes) ......................................................................................... 156
2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Real Property) ............................................................................... 176
3 Issuance of Tax Declaration of Undeclared Real Property ..................................................................................................................................... 183
4 Issuance of New Tax Declaration (Request for Real Property Tax Exemption) ................................................................................................ 190
5 Cancellation of Assessment Record............................................................................................................................................................................ 197
6 Issuance of New Tax Declaration (Reclassification or Re-assessment of Property) ....................................................................................... 202
7 Issuance of New Tax Declaration (Segregation of Tax Declaration from National Housing Authority) ...................................................... 208
8 Issuance of Certified True Copy of Tax Declaration ................................................................................................................................................ 214
9 Issuance of Certification of Ownership or Property Holdings............................................................................................................................... 218
10 Issuance of Certification on Non-Ownership or No Property Holdings ............................................................................................................ 220
11a Issuance of Certification of No Improvement (Simple) ....................................................................................................................................... 222
11b Issuance of Certification of No Improvement (Complex) ................................................................................................................................... 224
12 Issuance of Certification of Prevailing or Previous Assessment ....................................................................................................................... 229
13 Issuance of Certification of No Land Holdings (Improvement Only) ................................................................................................................. 231
14 Issuance of Certification of Property Within or Outside Territorial Jurisdiction ............................................................................................ 233
15 Issuance of Certified Copy of Tax Map ..................................................................................................................................................................... 235
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16 Transfer Tax Assessment............................................................................................................................................................................................. 237

CITY TREASURY DEPARTMENT .......................................................................................................................................................................................... 242
1 Annual Real Property Tax (RPT) Collection ............................................................................................................................................................... 243
2 Tax Clearance .................................................................................................................................................................................................................... 244
3 Payment of Transfer Tax ................................................................................................................................................................................................. 245
4A Collection of Fees, Licenses and Taxes - Medical/Health Clearance ................................................................................................................ 246
4B Collection of Fees, Licenses and Taxes – Tuition Fees ....................................................................................................................................... 247
4C Collection of Fees, Licenses and Taxes – Traffic Violations .............................................................................................................................. 248
4D Collection of Fees, Licenses and Taxes – Machineries Inspection ................................................................................................................... 249
4E Collection of Fees, Licenses and Taxes – Excavation Inspection ..................................................................................................................... 250
4F Collection of Fees, Licenses and Taxes – Cemetery Fees ................................................................................................................................... 250
4G Collection of Fees, Licenses and Taxes – Professional Tax Receipt (PTR).................................................................................................... 251
4H Collection of Fees, Licenses and Taxes – Police Clearance ............................................................................................................................... 252
4I Collection of Fees, Licenses and Taxes – Community Tax Certificate (CTC) .................................................................................................. 253
4J Collection of Fees, Licenses and Taxes – Business License Renewal............................................................................................................. 254
4K Collection of Fees, Licenses and Taxes – Delivery Van’s Sticker ..................................................................................................................... 255
5 Certified True Copy of Tax Receipts ............................................................................................................................................................................ 256
6 Disbursement of Vouchers............................................................................................................................................................................................. 257
BASIC SERVICES ..................................................................................................................................................................................................................... 260
BARANGAY SECRETARIAT .................................................................................................................................................................................................. 261
1 Issuance of Certification and Barangay Bond ........................................................................................................................................................... 262
2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK) ..................................................................................... 264
3 Barangay Complaints and Inquiries Assistance (Walk-In) ..................................................................................................................................... 265
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4 Barangay Complaints and Inquiries Assistance (Electronic Mail) ....................................................................................................................... 266

CALOOCAN CITY MEDICAL CENTER ................................................................................................................................................................................. 270
1 Admitting Services ........................................................................................................................................................................................................... 271
2 Emergency Room Section .............................................................................................................................................................................................. 273
3 Medical Records Section ................................................................................................................................................................................................ 275
4 Radiology Services .......................................................................................................................................................................................................... 277
5 Pharmacy Department ..................................................................................................................................................................................................... 281
6 Out Patient Department (OPD) ...................................................................................................................................................................................... 283
7 Laboratory .......................................................................................................................................................................................................................... 284
CALOOCAN CITY NORTH MEDICAL CENTER .................................................................................................................................................................. 289
1 Issuance of ORANGE CARD for Out-Patient /Admitted Patient .......................................................................................................................... 290
2 Issuance of Official Receipt for Discharge In-patient .............................................................................................................................................. 292
3 Issuance of Official Receipt for Emergency Room patient .................................................................................................................................... 293
4 Issuance of Official Receipt for Out-patient ............................................................................................................................................................... 295
5 Issuance of Statement of Account ............................................................................................................................................................................... 296
6 Issuance of Statement of Account (SOA) ................................................................................................................................................................... 297
7 Encode all the charges of Out Patient Department (only Surgery with Philhealth) ......................................................................................... 298
8 Issuance of Statement of Account (SOA) ................................................................................................................................................................... 299
9 Encode all the charges of Out Patient Department (only Surgery with Philhealth) ......................................................................................... 299
10 Issuance of Statement of Account (SOA) ................................................................................................................................................................. 300
11 Radiologic technologists department for Out-Patient Client............................................................................................................................... 301
12 Radiologic technologists department for In-patient and ER client .................................................................................................................... 303
13 Emergency Room Department .................................................................................................................................................................................... 304
14 Issuance of Medical Certificate for Out-Patient Client .......................................................................................................................................... 307
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15 Issuance of Medical Certificate for In-patient and ER Client ............................................................................................................................... 309

16 Issuance of Medical Abstract and Discharged Summary for In-Patient Client ............................................................................................... 310
18 Issuance of Birth Certificate ........................................................................................................................................................................................ 312
19 Issuance of Death Certificate ...................................................................................................................................................................................... 313
20 Issuance of Laboratory Results for Out-Patient Client ......................................................................................................................................... 315
21 Issuance of Laboratory Results for In-Patient Client............................................................................................................................................. 316
22 Issuance for Laboratory Results ER Patient............................................................................................................................................................ 317
23 Meal Service for Admitted Patients ............................................................................................................................................................................ 318
24 Nutrition Counseling...................................................................................................................................................................................................... 321
25 Meal Service for Admitted Patients ............................................................................................................................................................................ 322
CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG) ........................................................................................................................... 328
1 Application for New Water Installation ........................................................................................................................................................................ 329
2 Billing and Payment ......................................................................................................................................................................................................... 331
CITY ACCOUNTING DEPARTMENT ..................................................................................................................................................................................... 335
1 Processing of disbursement vouchers/payrolls ....................................................................................................................................................... 336
2 Transmittal of Barangay Disbursements .................................................................................................................................................................... 337
3 Issuance of BIR Form 2306/2307 .................................................................................................................................................................................. 338
4 Issuance of Certification to Suppliers/ Contractors ................................................................................................................................................. 339
CITY ANTI-DRUG ABUSE OFFICE ....................................................................................................................................................................................... 340
1 Barangay Drug Clearing Program ................................................................................................................................................................................ 341
2 Voluntary Participation to Community Based Drug Rehabilitation Program ..................................................................................................... 342
3 Community Based Drug Rehabilitation Program (CBDRP) for Plea Bargainers ............................................................................................... 343
CITY BUDGET DEPARTMENT ............................................................................................................................................................................................... 346
1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property Tax (RPT) Estimates to Barangays .................................. 347
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2 Preliminary Budget Review & Evaluation of the Barangay/Sangguniang Kabataan (Annual Budget/ Supplemental Budget) ............. 348
3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the Sangguniang Panlungsod ................................................ 352
4 Processing of Letter Requests (LRS) for Earmarking of the Certification of Appropriation ......................................................................... 353
5 Processing Purchase Requests (PRS) for Goods and Services for Certification of Appropriation ............................................................. 355
6 Processing Program of Works (POWS) for Infrastructure Projects for Certification of Appropriation ....................................................... 357
7 Certification of Appropriation for Project, Programs and Activities (PPAs) ...................................................................................................... 359
8 Preparation of Obligation Request Slip (ObR) for Certification of Appropriation (Personal Services) for Payrolls/ Vouchers
(MOOE/PPE ) for procurement goods and services .................................................................................................................................................... 360
9 Processing of Funding Request for Financial Assistance for NGAs, NGOs and Barangays ........................................................................ 363
10 Issuance of Certification for Availability of Appropriation for Appointments of Regular Plantilla/ Contractual Positions and Job
Order workers ....................................................................................................................................................................................................................... 365
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE .............................................................................................................................. 370
1 Request for Data, CCTV Review and Supplies .......................................................................................................................................................... 371
2 Request for Training/ Medical Assistance .................................................................................................................................................................. 372
3 Review and Evaluation of Barangay Disaster Risk Reduction and Management (DRMM) Plan and Budget ............................................. 373
4 Provision of Emergency Response and Other Service for Disaster Management ........................................................................................... 375
CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE ......................................................................................................................................... 378
1 Registration as a New Investor ..................................................................................................................................................................................... 379
CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT ............................................................................................................................................... 384
1 Materials and Supplies Distribution ............................................................................................................................................................................. 385
2 Sanitation and Beautification Services ....................................................................................................................................................................... 385
3 Conduct of Seminars ....................................................................................................................................................................................................... 386
4 Complaints and Reports on Uncollected Garbage ................................................................................................................................................... 387
5A Issuance of Temporary Clearance/ Certificate – Inclusive of Annual Environmental Inspection Fee ...................................................... 388
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5B Issuance of Temporary Clearance/ Certificate – Exclusive of Annual Environmental Inspection Fee ..................................................... 389
CITY GENDER AND DEVELOPMENT COORDINATING OFFICE ................................................................................................................................... 393
1 Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and Budget ...................................................... 394
2 Facilitate letter requests and provision of requested Gender and Development (GAD) Information, Education and Communication
(IEC) Materials....................................................................................................................................................................................................................... 396
3 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget ...................................................... 397
4 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report ......................................... 398
CITY LEGAL DEPARTMENT .................................................................................................................................................................................................. 402
1 Review of Contracts, Ordinances and Other Legal Instruments .......................................................................................................................... 403
2 Rendering of Legal Opinion ........................................................................................................................................................................................... 404
3 Addressing Internal Complaints against City Employees ...................................................................................................................................... 405
4 Public Legal Assistance.................................................................................................................................................................................................. 406
CITY PLANNING AND DEVELOPMENT DEPARTMENT .................................................................................................................................................. 410
1 Provision of Baseline Data/ Information to Walk-in Clients ................................................................................................................................... 411
2 Provision of Baseline Data/ Information through Electronic Mail ........................................................................................................................ 413
CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT ................................................................................................................................... 416
1 Issuance of Referral Letter and/or Social Case Study Report ............................................................................................................................... 417
2 Emergency Response/ Disaster Operation ................................................................................................................................................................ 419
3 Case Management Process for Special Cases .......................................................................................................................................................... 421
4 Assistance to Street Children and Street Families (Street Children Program).................................................................................................. 422
5 Solo Parent Program ....................................................................................................................................................................................................... 424
6 Early Childhood Care and Development/ Day Care Service Program ................................................................................................................. 426
7 Institutional Care and Rehabilitation Program .......................................................................................................................................................... 427
8 People’s Day ...................................................................................................................................................................................................................... 429
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9 Pag-Asa Youth Association ........................................................................................................................................................................................... 432

10 Sustainable Livelihood Program ................................................................................................................................................................................ 433
11 Assistance for Individuals and Families in Crisis Situation (AICS) ................................................................................................................... 435
CITY VETERINARY SERVICES ............................................................................................................................................................................................. 439
1 Application for Provisional Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses .......................... 440
2 Application for Official Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses .................................. 441
3 Application for Butcher and Meat Handler’s License .............................................................................................................................................. 443
4 Report on Hot Meat .......................................................................................................................................................................................................... 444
6 Request for Turnover and/ or Disposal of Animals .................................................................................................................................................. 446
8 Walk-in Anti-Rabies Vaccination................................................................................................................................................................................... 448
9 Walk-in Consultation ....................................................................................................................................................................................................... 449
10 Redemption of Impounded Animals (North Caloocan City Hall) ........................................................................................................................ 450
COMMUNITY RELATIONS OFFICE ...................................................................................................................................................................................... 454
1 Scheduling of Request for Community Outreach Services ................................................................................................................................... 455
2 Processing of LGU-Sponsored PhilHealth Membership Application .................................................................................................................. 456
3 Assistance to Walk-in Clients through the Public Assistance and Complaint Unit (PACU) North Caloocan ............................................ 459
COOPERATIVE DEVELOPMENT COORDINATING OFFICE ........................................................................................................................................... 462
1 Coordination of LCP/ PCDP/ AIP................................................................................................................................................................................... 463
2 Development and Technical Services ......................................................................................................................................................................... 464
3 Organization of Cooperatives ........................................................................................................................................................................................ 467
4 Establish Partnership and Collaboration .................................................................................................................................................................... 469
5 Mandatory Training Services ......................................................................................................................................................................................... 473
6 Scheduling of Request for Community Outreach Services ................................................................................................................................... 475
CULTURAL AFFAIRS AND TOURISM OFFICE .................................................................................................................................................................. 479
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1 Request for Informative/ Reference Materials ........................................................................................................................................................... 480

2 Request for the Services of the Caloocan City Band............................................................................................................................................... 481
3 Issuance of Certification to Tourism-Related Businesses ..................................................................................................................................... 482
4 Request for Souvenir Craft Training ............................................................................................................................................................................ 483
5 Promotion of Tourist Spots and Products.................................................................................................................................................................. 485
6 Addressing Complaints Related to Tourist Products/ Destinations .................................................................................................................... 486
EXECUTIVE DIRECTION ......................................................................................................................................................................................................... 490
1 Certification Issuance (i.e. Certificate of Residency) ............................................................................................................................................... 491
2 Client Inquiry and Other Concerns Assistance ......................................................................................................................................................... 493
3 Endorsement Letter to Other Offices and Agencies for Medical or Other Forms of Assistance .................................................................. 494
4 PhilHealth Membership Enrollment or Updating of Membership ......................................................................................................................... 496
5 Recommendation Letters for Employment and Other Purposes .......................................................................................................................... 498
6 Request for City Services Coordination ..................................................................................................................................................................... 500
7 Request for Message and/ or Speech from the City Mayor .................................................................................................................................... 502
8 Scheduling a Meeting/ Conference with the City Mayor or Secretary to the Mayor ......................................................................................... 504
9 Letter Requests (L.R.) Approval.................................................................................................................................................................................... 506
10 Purchase Requests (P.R.) Approval .......................................................................................................................................................................... 508
11 Purchase Order (P.O.) Approval ................................................................................................................................................................................. 510
12 Special Disbursement Payrolls Approval ................................................................................................................................................................. 512
13 Vouchers Approval ........................................................................................................................................................................................................ 514
14 Project Proposal Approval ........................................................................................................................................................................................... 516
15 Foreign Travel Authority ............................................................................................................................................................................................... 518
16 Executive Orders ............................................................................................................................................................................................................ 521
17 Administrative Orders ................................................................................................................................................................................................... 523
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18 Memorandum Order ....................................................................................................................................................................................................... 525

19 Correspondences and Memorandum for Government Agencies, Officials, Business Entities and Others ............................................ 528
20 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding (MOU) and Similar
Documents ............................................................................................................................................................................................................................ 530
21 Walk-in Employment Application ............................................................................................................................................................................... 532
HOUSING AND RESETTLEMENT OFFICE.......................................................................................................................................................................... 537
1 Issuance of MERALCO and Maynilad Certification (North & South) .................................................................................................................... 538
2 Issuance of Census Certificate ..................................................................................................................................................................................... 540
3 Housing Assistance/ Requests/ Inquiries................................................................................................................................................................... 541
4 Land Disputes/ Complaints ............................................................................................................................................................................................ 544
5 Relocation and Resettlement......................................................................................................................................................................................... 546
6 Financial Assistance to Families Affected by Demolition ...................................................................................................................................... 547
7 Community Mortgage Program (CMP) - Offsite......................................................................................................................................................... 548
HOUSING AND RESETTLEMENT OFFICE (NORTH OFFICE) ........................................................................................................................................ 552
1 Cancellation of Restriction/s ......................................................................................................................................................................................... 552
2 Titling (for Direct Awardee) ............................................................................................................................................................................................ 555
3 Transfer of Rights (for Hereditary Succession) ........................................................................................................................................................ 558
4 Transfer of Rights (Direct Transfer) ............................................................................................................................................................................. 560
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE .......................................................................................................................... 565
1 Job Application for Walk-In Applicants....................................................................................................................................................................... 566
2 Certification of Employment and Compensation/ Service Record ....................................................................................................................... 567
3 Certification of Leave Credits/ Certification of Leave without Pay ....................................................................................................................... 568
4 Monetization of Leave Credits ....................................................................................................................................................................................... 569
5 GSIS and Pag-Ibig Retirement Claims ......................................................................................................................................................................... 570
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6 GSIS Loan Application .................................................................................................................................................................................................... 571

7 Terminal Leave .................................................................................................................................................................................................................. 572
8 Sick Leave/ Vacation Leave ........................................................................................................................................................................................... 574
9 DBP/ Veterans Bank/ Pag-Ibig Loans .......................................................................................................................................................................... 576
10 On-the-Job Training/ Immersion ................................................................................................................................................................................. 577
11 Certificate of Completion for On-the-Job Training/ Immersion ........................................................................................................................... 578
12 Authority to Attend Trainings ...................................................................................................................................................................................... 579
13 Other Personnel Matters ............................................................................................................................................................................................... 580
INFORMATION TECHNOLOGY DEVELOPMENT OFFICE ............................................................................................................................................... 584
1 Verification of Lost Professional Tax Receipt ........................................................................................................................................................... 585
2 Verification of Transfer Tax Receipt ............................................................................................................................................................................ 586
3 Verification of Lost Transfer Tax Receipt ................................................................................................................................................................... 587
4 Biometric Registration .................................................................................................................................................................................................... 588
5 Daily Time Record (DTR) Correction............................................................................................................................................................................ 590
6 Company Identification Card Printing ......................................................................................................................................................................... 591
7 Caloocan City Website Content Update ...................................................................................................................................................................... 592
8 Request for Technical Support ..................................................................................................................................................................................... 593
INTERNAL AUDIT SERVICES ................................................................................................................................................................................................ 597
1 Assistance to Caloocan City Action Team on 8888 Complaints ........................................................................................................................... 598
2 Preliminary Review of Project Proposals ................................................................................................................................................................... 599
3 Consultation and Advise ................................................................................................................................................................................................ 600
LOCAL YOUTH DEVELOPMENT OFFICE ........................................................................................................................................................................... 604
1 Registration of Youth Organizations and Youth-Serving Organizations ............................................................................................................ 605
OFFICE FOR SENIOR CITIZEN’S AFFAIRS ........................................................................................................................................................................ 609
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1 Issuance of New OSCA Identification Card and Purchase Booklets for Medicine and Grocery ................................................................... 610
2 Renewal of OSCA Identification Card and Purchase Booklets for Medicine and Grocery ............................................................................. 611
3 Application for Replacement of OSCA Identification Card .................................................................................................................................... 613
4 Application for Lost OSCA Identification Card ......................................................................................................................................................... 615
5 Application for Lost Purchase Booklets for Medicine and Grocery..................................................................................................................... 617
6 Request for Provision of Free Wheelchair, Cane or Crutches ............................................................................................................................... 618
7 Application for interview/ initial assessment to Social Pension Program for Indigent Senior Citizen (National Program) ................... 619
8. Verification and Encoding for Claiming of Birthday Package at Caloocan City Social Welfare Department ........................................... 621
9 Request of Certification for Burial Assistance/ Membership/ Cancellation ....................................................................................................... 622
10 Centenarian Cash Gift Award ...................................................................................................................................................................................... 623
11 Request for Anti-Flu and Anti Pneumonia Vaccination at the City Health Department ................................................................................ 625
12 Request for Distribution of Birthday Package to senior citizen through Federation of Senior Citizens and Barangay ....................... 627
OFFICE OF THE CITY ADMINISTRATOR ............................................................................................................................................................................ 630
1 Community Concerns, Complaints and Legal Assistance ..................................................................................................................................... 631
2 Subdivision Development Permit Community Mortgage Program (CMP Project) Donation of Open Spaces and Road Lots to the City
.................................................................................................................................................................................................................................................. 632
3 Reservations (Bulwagang Katipunan, Buena Park, Caloocan City Sports Complex, Caloocan Natures Park) ........................................ 634
4 C-Cube and People’s Park Leasing .............................................................................................................................................................................. 635
5 Promotional Activities/ Motorcade/ Flyers/ Booth Set-up ...................................................................................................................................... 635
6A Request for Referral Letter for Anti-Rabies Vaccination...................................................................................................................................... 636
6B Request for Travel Authority ....................................................................................................................................................................................... 637
7A Signing of Various Documents - Solemnizing Officer for Marriage License................................................................................................... 638
7B Signing of Various Documents - Certificate of Residency for Foreign Country Support ............................................................................ 639
7C Signing of Various Documents - Mayor’s Issuances / Bids and Awards Committee (BAC) Resolutions ................................................ 640
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7D Signing of Various Documents - Locational Clearance........................................................................................................................................ 641

7E Signing of Various Documents - Overtime / Travel Allowance/ Permit to Teach ........................................................................................... 642
7F Signing of Various Documents - Checks.................................................................................................................................................................. 643
7G Signing of Various Documents - Purchase Requests of Various Offices ........................................................................................................ 643
7H Signing of Various Documents - Payroll and Vouchers ....................................................................................................................................... 644
7I Signing of Various Documents - Terminal leave ..................................................................................................................................................... 645
7J Signing of Various Documents - Monetization ........................................................................................................................................................ 646
7K Signing of Various Documents - Gasoline Consumption .................................................................................................................................... 647
OFFICE OF THE CITY VICE MAYOR .................................................................................................................................................................................... 650
1 Inclusion for Agenda (Complaints/ Grievances) ....................................................................................................................................................... 651
2 Inclusion for Agenda (Proposed Ordinances and Resolutions) ........................................................................................................................... 652
PARKS DEVELOPMENT AND ADMINISTRATION OFFICE ............................................................................................................................................. 655
1 Request for Vegetable Seed Distribution, Urban Gardening, Livestock and Aquaculture Demonstration ................................................ 656
2 Request for Use of people’s Park, Glorietta Park and Amphitheater................................................................................................................... 656
PERSON WITH DISABILITY AFFAIRS DIVISION ............................................................................................................................................................... 659
1 Issuance of Person with Disability (PWD) Identification Card............................................................................................................................... 660
2 Application for Person with Disability (PWD) Identification Card (North Caloocan) ....................................................................................... 662
3 Request for Assistive Device (Wheelchair, Cane, Crutches) ................................................................................................................................. 664
PUBLIC EMPLOYMENT SERVICES OFFICE ...................................................................................................................................................................... 668
1 Application for Local Employment Referrals ............................................................................................................................................................. 669
2 Application for Accreditation as Partner Company/ Employer ............................................................................................................................. 670
3 Application for In-House Interviews for Local Employment .................................................................................................................................. 673
4 Application as Beneficiary for the Program: Special Program for Employment of Students (spes) ........................................................... 674
5 Application as Beneficiary for the Program: Jobstart Caloocan .......................................................................................................................... 677
xvi
6 Application as Beneficiary for the Program: Tulong Panghanapbuhay sa Ating Displaced Workers (TUPAD)/ Clean-up and
Livelihood Assistance Program (CLAP) ......................................................................................................................................................................... 681
7 Application for the Conduct of Career Coaching/ Labor Education .................................................................................................................... 684
8 Application for Livelihood Assistance/ Grants ......................................................................................................................................................... 686
9 Labor Counseling Services ............................................................................................................................................................................................ 687
10 Overseas Filipino Worker’s (OFW) Help Desk ......................................................................................................................................................... 688
11 In-Center Manpower Skills Training ........................................................................................................................................................................... 689
12 Application for Off-Site Technical Training.............................................................................................................................................................. 692
13 Application for the Conduct of Livelihood Demonstration .................................................................................................................................. 693
14 Request for the Conduct Of Serbisyong Malapitan ............................................................................................................................................... 694
PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION) ....................................................................................................................................... 698
1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information ....................................................................... 699
2 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) ....................................................................................................................... 700
3 Provision of Database Information through Electronic Mail (e-mail)............................................................................................................................... 702
4 Coverage and Documentation of City Events ................................................................................................................................................................... 703
5 Production of Audio-Visual Presentation .......................................................................................................................................................................... 704
SANGGUNIANG PANLUNGSOD ........................................................................................................................................................................................... 709
1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s (SP) Sessions/ Meetings
.................................................................................................................................................................................................................................................. 710
2 Provision of Photocopies of Documents .................................................................................................................................................................... 723
3 Request for Certified True Copies of Documents ..................................................................................................................................................... 724
SPORTS DEVELOPMENT AND RECREATION SERVICES ............................................................................................................................................. 729
1 Request for Sports Equipment ...................................................................................................................................................................................... 730
2 Borrowing of Sports Equipment ................................................................................................................................................................................... 731
xvii
UNIVERSITY OF CALOOCAN CITY ...................................................................................................................................................................................... 736

1 Enrollment of New Students .......................................................................................................................................................................................... 737
2 Enrollment for Graduate School New Students ........................................................................................................................................................ 738
3 Enrollment for Old Students .......................................................................................................................................................................................... 740
4 Enrollment for Graduate School Old Students .......................................................................................................................................................... 741
LIST OF DEPARTMENTS AND OFFICES ....................................................................................................................................................................... 744
xviii
PERMITS, LICENSES, CLEARANCES AND CERTIFICATES
1
BUSINESS PERMIT AND LICENSING OFFICE
2
1 New Business Permit

The new business permit is issued to taxpayers who have newly established enterprise within the territorial jurisdiction of Caloocan
City.
Office or Division: Business Permits and Licensing Office
Classification: Simple
Type of Transaction: G2B (Government to Business) G2C (Government to Citizen)
Who may avail: Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copy of Barangay Clearance (1 original) Barangay
DTI Registration (For Single Proprietorship or For DTI Registration: DTI co-located at the Business One-stop-
SEC Registration with Articles of Incorporation (For Corporation / shop (BOSS)
Partnership) For SEC Registration: Securities and Exchange Commission
Cooperative Development Authority (CDA) Registration For CDA Registration: Cooperative Development Authority
Title to the property or Tax Declaration (if the business area is
owned) (1 photocopy)
Contract of Lease and Lessor’s Business Permit (if the business Lessor and Applicant’s Records and Files
area is rented) (1 photocopy each)
If rented but no rental fee: Letter of Consent, TCT/OCT
Authorization letter and ID (if representative) (1 photocopy) Person being represented
Owner’s Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-Ibig
Public Legal Liability Insurance Any insurance company accredited by the Insurance Commission
Picture of Establishment with sketch of location (1 photocopy of Business area of the applicant
outside and inside view)
Locational Clearance Office of the Land Use and Administration
Sanitary Permit City Health Office
Building Permit Office of the City Building Official
Environmental Clearance Certificate City Environmental Management Department
Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the Business One-Stop-
Shop (BOSS)
3
Certificate of Occupancy or Use of Building and Structure or Office of the City Building Official
Annual Building Inspection Certificate
SPECIAL REQUIREMENTS
1. Financial Institutions (Banks/ Pawnshops/ Foreign Bangko Sentral ng Pilipinas (BSP)
Exchange Dealer/ Money Changer/ Lending/ Remittance
Agents)
Certificate of Registration or Authority to Operate
2. Employment Agency/ Manpower/ Recruitment Department of Labor and Employment
For Local Employment only – License to Operate Philippine Overseas and Employment Administration
For Overseas Employment – Authority to Recruit
3. Security Agency Philippine National Police
License to Operate
4. Water Station Any accredited Laboratory Clinic
Potability Test Department of Health
Physico-Chemical Test
Permit to Operate
5. Drugstore Bureau of Food and Drugs Administration
License to Operate Professional Regulation Commission
License of Pharmacist
6. Repair Shop Department of Trade and Industry
Certificate of Accreditation
7. Birthing Home / Maternity Clinic Philippine Health Insurance Corporation
Certificate of Accreditation Department of Health
License to Operate
8. Warehouse Main Office’s records
Mayor’s Permit of main office
9. Franchised Business
Franchise Agreement
10. Mfg./Dealer/Importer of TOYS Bureau of Health Devices & Technology (BHDT) of DOH
License to Operate
11. Gasoline Station Department of Energy
4
Certificate of Compliance
12. LPG Dealer/Retailer Department of Energy
Standard Compliance Certificate (SCC)
13. Guns & Ammunition Philippine National Police
Clearance
14. Advertising Office of the City Building Official (OCBO)
Building Permit
15. Meat Establishment /Handler City Veterinary Office
License / Provisional Permit
16. Videoke Bars / Club City Health Office
Health Certificate Business Permits and Licensing Office
Occupational Permit
17. Learning Institution Department of Education/
Certificate of Recognition Commission on Higher Education
18. Transport Service Land Transportation Franchising and Regulatory Board
Franchise
19. Pest Control Food and Drug Administration
License to Operate as Pest Control Operator
20. Contractor Philippine Contractors Accreditation Board
(including sub-contractor and specialty contractor)
License to Operate
21. Car Washing Laguna Lake Development Authority (LLDA)
Clearance/Permits
22. Rice Dealer/Retailer National Food Authority
Grains Business License
23. Chemical Mfg./Dealer/Storage Philippine Drug Enforcement Agency
License to Handle Controlled Precursors and Essential Chemicals
24. Soap/Cosmetics Mfg./Dealer/Retailer Food and Drug Administration
License to Operate
Certificate of Product Registration
25. Customs Brokerage Bureau of Customs
License
5
26. Real Estate Lessor Office of the City Building Official

Occupancy Permit / Annual Building Inspection
27. Mining Industry Department of Environment and Natural Resources
Certificate of Clearance
28. Messengerial & Courier Service National Telecommunications Commission
Permit to Operate
29. Telecommunications Services National Telecommunications Commission
Clearance
30. Dental Laboratory Department of Health
31. Training Centers Technical Education and Skills Development Authority
32. E-Games / E-Bingo Centers Philippine Amusement and Gaming Corporation
License to Operate
Letter of No Objection
33. Animal Facilities Philippine Animal Welfare Society
Certificate of Registration
Note: The abovementioned requirements are based on pertinent laws, rules and regulations.
REQUIRED TIME
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
FEES FRAME
1. Application Filing and None
Verification
1.1 Get a number from the Queuing 1.1 Provide the applicant the Administrative Assistant IV
System Kiosk located near the corresponding number ticket or
receiving area according to the nature of the 15 minutes Officers of the Day
1.2 Submit the duly accomplished application of the same
application form and other required 1.2 Receive and review completeness
documents of application form and
requirements
1.3 Return documents and advise client
to wait for his number to be called
6
REQUIRED TIME
FEES FRAME
1.3 Wait for the number to be called and
proceed to the window of your
designated transaction:
• Senior Citizens
• Large Scale Businesses
• Micro Businesses
• Small/ Medium Businesses
Multiple Transactions
2. Assessment of Fees Pursuant to
City
Ordinance
No. 0386 s.
2004
2.1 Submit all documents 2.1 Encode and assess tax and Licensing Officer I
regulatory fees computation or
2.2 Endorse to CGADH II 1 hour Administrative Aide I
or
Officers of the Day
2.3 Review and approve assessment City Government Assistant
Department Head II
or
Officers of the Day
2.4 Release approved assessment and Administrative Assistant IV
advise client to proceed to the CTO or
Officers of the Day
Subject to Inspection a). Issuance of Mission Order by the Inspectors:
(For verification of the actual business Chief of Office 1day Licensing Officer III
operation) Administrative Assistant IV
b). Inspection report for Officers of the Day
recommendation
7
REQUIRED TIME
FEES FRAME
-for Violation Report: Submit to the
Chief of Office
-for Non-Violation Report return to the
B.O.S.S. Section (Business One Stop
Shop)
3. Payment and Release
3.1 Proceed to the CTO for payment of 3.1 Receive payment and issue official Pursuant to Collection Clerk – City
corresponding fees receipt. City 1 hour Treasurer’s Office
3.2 Receive OR and documents and Ordinance
return to BPLO No. 0386 s.
2004
3.3 Submit the requisite documents for 3.2 Receive complete requisite Licensing Officer I
printing of Business / Mayor’s documents or
Permit 3.3 Print and Release Mayor’s Permit License Inspector I
on Business to client or
Officers of the Day
3.4 Acknowledge receipt of Mayor’s
Permit and other documents
Please Note: New applications engaged in manufacturing business, warehousing and other related high-risk applications are subject to ocular
inspection.
2 Renewal of Business Permit

The renewed business permit is issued to taxpayers who are able to file and apply anew a business application for their existing
enterprise within the territorial jurisdiction of Caloocan City.
Office or Division: Business Permits and Licensing Office (BPLO)
Type of Transaction: G2B – Government to Business
G2C – Government to Citizen
Who may avail: Entrepreneurs / Business Organizations who wish renew their respective businesses in the City of Caloocan
8
1. Copy of Business / Mayor’s Permit for the preceding year (1 Client

photo copy)
2. Tax Bill and Official Receipt for the preceding year (1 photo Client
copy)
3. Barangay Clearance for the current year (1 original copy) Barangay of Origin
4. Fire Safety Inspection Certificate (FSIC) (1 photo copy) Bureau of Fire Protection co-located at the Business-One-Stop-
Shop (BOSS)
5. Public Legal Liability Insurance (1 photo copy) Any insurance company accredited by the Insurance Commission
6. Community Tax Certificate (1 photo copy) City Treasurer’s Office
7. Authorization Letter and Valid ID (if representative) Person being represented
8. Other regulatory requirements as required depending on the
nature of business
9. Business with Gross Receipts of P 500,000.00 and above
(except sari-sari stores and other small-scale businesses)
are required to submit the following: - Bureau of Internal Revenue
- Audited Financial Statements and Income Tax Returns (For
the preceding year) - Prepared by the respective company accountant
- Breakdown of gross sales (if consolidated)
- Monthly 2551M – Non-VAT / 2550 – VAT (for the preceding - Bureau of Internal Revenue
year)
- 2550Q (Corporation)
10. Locational Clearance Office of the Land Use and Administration
11. Sanitary Permit City Health Office
12. Building Permit Office of the City Building Official
13. Environmental Clearance Certificate City Environmental Management Department
14. Certificate of Occupancy or Use of Building and Structure Office of the City Building Official
or Annual Building Inspection Certificate
Note: The abovementioned requirements are based on Sections 167, 136, 201 of City Ordinance 0386 s. 2004; Caloocan City Zoning
Ordinance; Section 301 & 309 of the Building Code of the Philippines; and Ordinance No. 0662 s. 2017, existing national laws, rules and
regulations.
9
REQUIRED TIME
FEES FRAME
1 Application Filing and Verification None
1.4 Get a number from the Queuing 1.4 Provide the applicant the Administrative Assistant IV
System Kiosk located near the corresponding number ticket 15 minutes or
receiving area according to the nature of the Officers of the Day
1.5 Submit the duly accomplished application of the same
application form and other required 1.5 Receive and review completeness
documents of application form and
requirements
1.6 Return documents and advise client
to wait for his number to be called
1.6 Wait for the number to be called and
proceed to the window of your
designated transaction:
• Senior Citizens
• Large Scale Businesses
• Micro Businesses
• Small/ Medium Businesses
• Multiple Transactions
2. Assessment of Fees Pursuant to
City
Ordinance
No. 0386 s.
2004 1 hour
2.1 Submit all documents 2.1 Encode and assess tax and Licensing Officer I
regulatory fees computation or
2.2 Endorse to CGADH II Administrative Aide I
or
Officers of the Day
2.3 Review and approve assessment City Government Assistant
Department Head II
or
10
REQUIRED TIME
FEES FRAME
Officers of the Day
2.4 Release approved assessment and Administrative Assistant IV
advise client to proceed to the CTO or
Officers of the Day
3. Payment and Release
3.1 Proceed to the CTO for payment of 3.1 Receive payment and issue official Pursuant to 1 hour Collection Clerk – City
corresponding fees receipt. City Treasurer’s Office
3.2 Receive OR and documents and Ordinance
return to BPLO No. 0386 s.
2004
3.4 Submit documents and OR 3.2 Receive complete documents and Licensing Officer I
3.4 Acknowledge receipt of Mayor’s OR or
Permit and other documents 3.3 Print and Release Mayor’s Permit License Inspector I
on Business to client or
Officers of the Day
Pursuant to 2 hours and
TOTAL City 15 minutes
Ordinance
3 Certification of Business Status

Certification of Business Status is being issued to taxpayers, applicants for social services, national government agencies, local
government offices and private companies that intend to make an inquiry pertaining to the status of a particular taxpayer or those
applicants who intend to be certified as no current business registered within the City of Caloocan.
Type of Transaction: G2C (Government to Client) / G2G (Government to Government)
Who may avail: Registered Business Taxpayers, Applicants for Social Services, National Government
Agencies, Local Government Offices and Private Companies
11
1. Letter-request Client
2. If through representative, computerized authorization with Client
government-issued I.D. of the taxpayer and the
representative
3. Order of Payment Business Permits and Licensing Office
4. Official Receipt City Treasurer’s Office
AGENCY PROCESSING
CLIENT STEPS FEES TO BE PAID PERSON RESPONSIBLE
ACTIONS TIME
1. Submit letter-request with - Receiving and None 1 minute License Inspector I
the Business Permits and checking of
Licensing Office (BPLO) requirements
stating the reason for the - Verification of 5 minutes
request records
- Issuance of
Order of Payment 1 minute
2. Upon receipt of Order of 100.00 Collection Clerk – City
Payment, proceed to City Treasurer’s Office
Treasurer’s Office for
payment
3. Upon receipt of Official - Preparation and 5 minutes Licensing Officer I
Receipt, proceed to BPLO to Printing of
submit the Official Receipt Certification City Government Assistant
- Signing of 3 minutes Department Head II
Certification License Inspector I
- Releasing of 1 minute
Certification
TOTAL 100.00 16 minutes
4 Certified True Copy of Business/ Mayor’s Permit

The renewed business permit is issued to taxpayers who are able to file and apply anew a business application for their existing
enterprise within the territorial jurisdiction of Caloocan City.
12

Type of Transaction: G2C
Who may avail: Registered Business Taxpayers
1. Original and Photo Copy of Business/ Mayor’s Permit
2. If through representative, computerized authorization with Person to be represented
government-issued I.D. of the taxpayer and the representative
3. Letter-request
4. Order of Payment Business Permits and Licensing Office
5. Official Receipt City Treasurer’s Office
REQUIRED TIME
FEES FRAME
1. Submit the requirements Receiving and checking of None 1 minute License Inspector I
requirements Officer of the Day
Verification of records 5 minutes Encoders/Verifiers:
Cons. & Maintenance
Capataz
Officers of the Day
Issuance of Order of Payment 1 minute License Inspector I
Officer of the Day
2. Upon receipt of Order of Payment, P 20.00 per Collection Clerk – City
proceed to City Treasurer’s Office for copy Treasurer’s Office
payment
3. Upon receipt of Official Receipt, Stamping of the Certified True Copy of 3 minutes License Inspector I
proceed to BPLO to submit the the Mayor’s Permit Officer of the Day
Official Receipt Signing of the Certified True Copy of 3 minutes City Government Assistant
the Mayor’s Permit Department Head II
Licensing Officer I
Officers of the Day
Releasing of Certified True Copy of the License Inspector I
Mayor’s Permit 1 minute Officers of the Day
13
REQUIRED TIME
FEES FRAME
P 20.00 per
TOTAL 14 minutes
copy
5 Special Permit
Special Permit is being issued to any person/ organization who will be holding an event in the City of Caloocan.
Type of Transaction: G2C (Government to Client)
Who may avail: All
For Caravan, Fun Run, Motorcade, booth space, marketing City Administrator’s Office
and promotion and other events:
Letter-request with “approved to issue permit” from the City
Administrator.
REQUIRED TIME
FEES FRAME
Submit the letter-request Receiving and checking of None 5 minutes License Inspector I
requirements Officers of the Day
Issuance of Order of Payment 5 minutes Licensing Officer I
Officers of the Day
Upon receipt of Order of Payment, P 1,000.00 Collection Clerk – City
proceed to City per day Treasurer’s Office
Treasurer’s Office for payment
Upon receipt of Official Receipt, Preparation of Special Permit None 5 minutes Licensing Officer I
proceed to BPLO to submit the Official Officers of the Day
Receipt
Signing/ Approval of Special Permit None 3 minutes City Government Assistant
Department Head II
Releasing of Special Permit None 1 minute License Inspector I
14
REQUIRED TIME
FEES FRAME
Officers of the Day
P 1,000.00 19 minutes
TOTAL
per day
6 Amendment of Business/ Mayor’s Permit

If change of address: 2 copies each
1. Letter-request
2. Original Mayor’s Permit
3. New lease contract and Lessor’s Permit
4. If corporation: Board Resolution / Secretary’s Certificate
5. Picture of Establishment inside & outside with signage and
sketch
If change of business line and additional line of business: 2
copies each
1. Letter-request
3. If corporation: Amended Articles of Incorporation
If change of ownership (Single Proprietorship): 2 copies each
1. Letter-request
3. New D.T.I. Registration Department of Trade and Industry
4. Deed of Sale /Deed of Assignment/Affidavit of Transfer
with I.D.
15
If change of ownership (Single Proprietorship to Corporation

vice versa): 2 copies each
1. Letter-request
3. New DTI Registration or SEC Registration and Articles of Department of Trade and Industry / Securities and Exchange
Incorporation Commission
4. Deed of Sale /Deed of Assignment/Affidavit of Transfer
with I.D.
5. If from Corp. to Single Prop.: Board Resolution /
Secretary’s Certificate
If change number of employees (2 copies each)
1. Letter-request
2. SSS Contribution
3. Updated payroll accounts
If applying through representatives:
For single proprietorship:

- Written Authorization Letter
- Government-issued I.D. of registered owner and Company I.D.
of representative
For Corporation:
- Secretary’s Certificate
For Partnership:
- Partnership Certificate or authorization from one of the
partners.
For Cooperative:
- Secretary’s Certificate
If change of address: 2 copies each
1. Letter-request
16
REQUIRED TIME
FEES FRAME
1. Submit the letter-request - Receiving and checking of None 1 minute License Inspector I
requirements Officers of the Day
- Verification of Records 5 minutes Encoders/Verifiers:
Cons. & Maintenance
Capataz
Officers of the Day
- Issuance of Order of Payment 1 minute License Inspector I
Officers of the Day
2. Upon receipt of Order of Payment, 100.00 Collection Clerk – City
proceed to City Treasurer’s Office
Treasurer’s Office for payment
3. Upon receipt of Official Receipt, - Updating/Encoding & printing of the None 5 minutes Licensing Officer II
proceed to BPLO to submit the amended Mayor’s Permit Licensing Officer I
Official Receipt
- Releasing of the Amended Mayor’s None 1 minute License Inspector I
Permit Officers of the Day
TOTAL 11 minutes
7 Mayor’s Permit on Occupation

Permit on Occupation is being issued to those applicants who are currently employed and working in the business establishments
within the City of Caloocan.
1. Health Card City Health Office
2. Police Clearance or NBI Clearance (1 photo copy) City Police Station / National Bureau of Investigation
3. Philippine Statistic Authority-Issued Birth Certificate Philippine Statistics Authority
17
4. Posting Permit (for Security Agency)

REQUIRED TIME
FEES FRAME
1. Ask for list of requirements and Provide application form and list of None 2 minutes Executive Assistant I
application form requirements Licensing Officer I
Verification of records None 3 minutes Executive Assistant I
Licensing Officer I
Encoding of applicant information 5 minutes Executive Assistant I
Licensing Officer I
Issuance of Order of Payment 1 minute Executive Assistant I
Licensing Officer I
2. Upon receipt of Order of Payment, P 100.00 Collection Clerk – City
proceed to City Treasurer’s Office for Treasurer’s Office
payment
3. Upon receipt of Official Receipt, Printing of Mayor’s Permit on None 5 minutes Executive Assistant I
proceed to BPLO to submit the Occupation Licensing Officer I
Official Receipt
Validation of Mayor’s Permit on None 3 minutes Executive Assistant I
Occupation Licensing Officer I
Releasing of Mayor’s Permit on None 1 minute Executive Assistant I
Occupation Licensing Officer I
TOTAL P 100.00 19 minutes
8 Retirement of Business
Retirement or cessation of business is being granted to those taxpayers who wish to cease from their respective business operation
within the City of Caloocan.
Classification: Highly Technical
18
1. Duly accomplished retirement application form with location City Treasurer’s Office
map (3pages/set; originally signed by the owner/President or
Vice President in case of a corporation)
2. Tax Bill & Official receipts for the past three (3) years (1
original copy each)
3. Latest Business Permit (1 original copy)
4. If Single Proprietorship:
Affidavit of Closure with actual date of closure (1 original copy)
If Partnership:
Partnership dissolution with actual effectivity date of closure
signed by all partners (1 original copy)
If Corporation:
Secretary’s Certificate or Board Resolution on Closure or
transfer of business with actual date of closure (1 original copy)
5. Government-issued ID
If Single Proprietorship: ID of the owner
If Partnership: all IDs of partners are required
If Corporation: ID of President (Original must be presented &
photo copy to be submitted) together with the authorization
letter from the owner and valid ID of the authorized
representative
6. Barangay Certificate with actual date of closure (1 original
copy)
7. BIR Certificate of Registration (original must be presented &
photo copy to be submitted)
8. Certified breakdown of sales; if there are 2 or more line of
business/branches & Audited Financial Statement is
consolidated (1 original copy)
9. Proof of business tax payment/tax bill/permit issued by the
other LGU where other operations are situated (original must
be presented & photo copy to be submitted)
19
Latest ITR with AFS on or before closure from the last payment
of business operation.
10. VAT Return or Percentage Tax return (original must be
presented & photo copy to be submitted)
11. Book of Accounts (to be presented upon evaluation/actual
inspection and examination)
12. Sketch of business for inspection/contact person & contact
number
REQUIRED TIME
FEES FRAME
1. Submit the duly accomplished Receive the duly accomplished None 2 minutes Licensing Inspector I
application form and other required application form and other Officer of the day
documents requirements
Inspection of business to verify if None 1 – 2 days Inspectors:

operational or not Licensing Officer III
Administrative Assistant IV
Officers of the Day
Issuance of Order of Payment 5 minutes Assessors:
Licensing Officer I
Administrative Aide I
Officers of the Day
2. Upon receipt of Order of Payment, Pursuant to Collection Clerk – City
proceed to City Treasurer’s Office for City Treasurer’s Office
payment Ordinance
No. 0386 s.
2004
3. Upon issuance of the official receipt,
proceed to License Division for
examination of books and issuance
of clearance with approved
application for retirement
20
REQUIRED TIME
FEES FRAME
4. Upon receipt of approval from the Approval / Signing of the retirement of None 3 minutes City Government Assistant
License Division, proceed to BPLO business / Mayor’s Permit Department Head II
Releasing of retirement certification None 3 minutes License Inspector I
Officers of the Day
Pursuant to 19 minutes
City
TOTAL Ordinance
No. 0386 s.
2004
9 Complaints in Connection with Business/ Mayor’s permit

Classification: Complex
Who may avail: All
Complaint Form Business Permits and Licensing Office
REQUIRED TIME
FEES FRAME
Submit the duly accomplished Receive the duly accomplished None 1 minute License Inspector I
complaint form complaint form Officers of the Day
Verification of Record None 5 minutes Encoders/Verifiers:
Cons. & Maintenance
Capataz
Officers of the Day
Inspection of the nature of complaint; None 1 day Inspectors:
issuance of notice of violation Licensing Officer III
Administrative Assistant IV
Officers of the Day
21
REQUIRED TIME
FEES FRAME
Issuance of Closure Order / Notice of 3 days Licensing Officer I
Assessment / Notice of Delinquency Officers of the Day
None 4 days and
TOTAL
6 minutes
FEEDBACK AND COMPLAINTS MECHANISMS

How to send feedback • Accomplish the Feedback Form available in the office and drop in the
designated Comment and Suggestion Box located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make
sure to provide the following information:
- Client’s name
- Complete Address
- Contact details (telephone number, cellular phone number, electronic
mail address)
How feedbacks are processed • The Feedback Forms dropped in the Comment and Suggestion Box are
collected weekly by the Human Resource Management and Development
Office (HRMDO) personnel. All feedbacks are forwarded to concerned
office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and
required to answer within three days upon receipt of the feedback. The
office response is then relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded
to the Office Head/ Officer-in-Charge/ Action Officer for appropriate
action. Response is then sent to the client through phone or formal
letter.
22

How to file a complaint • Write the complaint on the Feedback Form available in the office and drop
in the designated Comment and Suggestion Box located at the Front Desk.
• Complaints can also be filed through a formal letter. Make sure to provide
the following information:
- Client’s name
- Complete Address
mail address)
- Name of the person being complained
- Incident
- Evidence
How complaints are processed • The complaints written on the Feedback Forms are collected weekly by the
HRMDO personnel. All complaints are forwarded to concerned office/
department or personnel for explanation to be submitted within three days
upon receipt of the complaint. The response is then relayed to the
complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/
Officer-in-Charge/ Action Officer for appropriate action. Response will be
sent to the complainant through a formal letter.
Contact Information For inquiries and follow-ups, clients may reach the office through the following
contact details:
• Office Telephone Numbers:
- 5336-5692
- 8288-8811 local 2248/ 2217
• Cellular Phone Numbers:
- South Caloocan:
- North Caloocan:
23

• Email Address:
- [email protected]
• Office Address:
- Business Permit and Licensing Office, 1st Floor Caloocan City Hall,
between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan
City
24
CITY ENGINEERING DEPARTMENT
25
1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.)
Office or Division: City Engineering Department

Who may avail: Utility Companies, Contractors
1. Plans, Programs, Contract, Surety Bond, Job Orders Client
2. Barangay Clearance for Excavation Barangay
3. Excavation Permit for National Roads MMDA and DPWH
4. Community Tax Certificate City Treasury Department
REQUIRED TIME
FEES FRAME
1. Submit the required documents for 1. Receive the required documents and None 10 minutes Admin. Staff – CED
initial assessment and verification check for completeness
2. Conduct Site Inspection None 3 days Engineer in charge – CED
3. Compute and Issue Order of None 1 day Engineer in charge
payment (Computation)/ Admin. Staff
(Issue order of payment) –
CED
4. Payment of fees None 10 minutes − Cashier
− City Treasurer’s Office
5. Approve and Sign Excavation Permit None 2 days City Gov’t. Dept. Head II –
CED
6. Release of Excavation Permit None 1 day Admin. Staff – CED
None 6 days and
TOTAL
20 minutes
26
2 Issuance of the Required Excavation Permit for Individual House Service Connection
Office or Division: City Engineering Department

Type of Transaction: G2C- Government to Client
Who may avail: All
1. Barangay Clearance for Excavation Permit Barangay
2. Documents Maynilad
3. Excavation Permit Request MWSI
4. Inspection Report (if any) MWSI
5. Community Tax Certificate City Treasurer’s Office
REQUIRED TIME
FEES FRAME
1. Submit the required documents for 1. Receive the required documents and None 10 minutes − Admin. Staff
initial assessment and verification check for completeness − CED
2. Conduct Site Inspection None 2 days Engineer in charge
3. Compute and Issue Order of 10 minutes Engineer in charge
payment (Computation)/ Admin.
Staff (Issue order of
payment)
4. Payment of fees 10 minutes − Cashier
− City Treasurer’s Office
5.Approve and Sign Excavation Permit None 1 day − City Gov’t. Dept. Head II
− CED
6.Release of Excavation Permit None 1 day Admin. Staff – CED
None 4 days and
TOTAL
30 minutes
27
3 Action on Complaints Concerning Engineering and Public Works (for inclusion)

Office or Division: City Engineering Department – Administrative Division
Type of G2C – Government to Citizen
Transaction: G2B – Government to Business
G2G – Government to Government
Who may avail: All
Letter of Complaint (Original and Photocopy) Client
Action Slip CED
FEES TO TIME PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID FRAME RESPONSIBLE
1.1 Prepare and submit Complaint 1.1 Receive and record letter of None 5 minutes Admin. Aide I
Letter with supporting documents complaint or
to any of the following Office/ 1.2 Endorse to CGDH II Officer of the Day
Department: CED
a. Office of the President (8888
Hotline)
b. Office of the City Mayor
c. Office of the Secretary to the
Mayor
d. Office of the City Administrator
e. City Engineering Department
2.1 Review and Evaluate Complaint None 1 hour CGDH II
Letter
2.2 Prepare Action Slip and forward
to concerned division:
− Road Right of Way Section –
Encroachment
28
FEES TO TIME PERSON

BE PAID FRAME RESPONSIBLE
− Const. and Maintenance
Division – City Projects
− Admin. Division – Personnel
− Street Light Section – Street
Lights
3.1 Evaluate and verify the validity of None 3 days Concerned Division/
the subject of the complaint Section
3.2 Conduct ocular inspection
3.3 Prepare and submit findings/
report to CGDH II
4.1 Review submitted findings/ report None 1 day CGDH II
4.2 Prepare response to the
endorsed complaint.
4.3 Forward to the Officer of the Day
2.1 Acknowledge receipt of 5.1 Endorse Reply and Inspection None 10 minutes Admin. Aide I
endorsement Report to the complainant, or
concerned agency, office or Officer of the Day
department CED
5.2 Record and file received copy of
endorsement
4 days, 1
TOTAL None hour and
15 minutes
29
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment
and Suggestion Box located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide
- Client’s name
- Complete Address
- Contact details (telephone number, cellular phone number, electronic mail address)
How feedbacks are processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly
by the Human Resource Management and Development Office (HRMDO) personnel. All
feedbacks are forwarded to concerned office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to
answer within three days upon receipt of the feedback. The office response is then relayed
to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/
Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client
through phone or formal letter.
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the
• Complaints can also be filed through a formal letter. Make sure to provide the following
information:
- Client’s name
- Complete Address
- Incident
- Evidence
30
How complaints are processed • The complaints written on the Feedback Forms are collected weekly by the HRMDO
personnel. All complaints are forwarded to concerned office/ department or personnel for
explanation to be submitted within three days upon receipt of the complaint. The response
is then relayed to the complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/
Action Officer for appropriate action. Response will be sent to the complainant through a
formal letter.
Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details:
- 8288-8811 local 2263
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Engineering Department, 7th Floor Caloocan City Hall, between 8th and 9th
Streets, 8th Avenue, East Grace Park, Caloocan City
31
CITY GENERAL SERVICES DEPARTMENT
32
1 Issuance of Mayor’s Clearance

The Mayor’s Clearance is issued to individuals needing this document for Local Employment, Application for of Employment (Armed
Forces of the Philippines (AFP), Philippine National Police (PNP), Bureau of Fire Protection (BFP)), Security Guards, Travel Abroad,
Firearms/Explosive License, and Marriage Requirements for would-be-Brides of AFP Personnel.
OFFICE OR DIVISION: General Services Department (GSD) – Administrative Division
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2C – Government to Citizen
WHO MAY AVAIL: Residents Only
1. Police Clearance (Original and Photocopy) Caloocan City Police Headquarters
2. Court Clearance (Original and photocopy) Metropolitan Trial Court (MTC) or Regional Trial Court (RTC)
3. NBI Clearance (For application in handling explosive National Bureau of Investigation (NBI)
materials/components)
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION PERSON RESPONSIBLE
BE PAID TIME
1. Fill out application stub 1.1 Receive and verify request with None 2 minutes Administrative Aide II
and present complete complete documentary or
requirements to the requirements. Officer of the Day
Receiving Counter. 1.2 Issue Order of Payment (OP) and GSD
advise client to pay required fees at
City Treasury Department (CTD).
2.1 Pay the required fees at 2.1 Receive and process the payment 4 minutes Revenue Collection Clerk
CTD. for the following purposes: CTD
2.2 Receive the Official • Local Employment P20.00
Receipt (OR). • Travel Abroad P100.00
• Firearms/Explosives P200.00
• Authentication P20.00
2.2 Issue OR.
33
FEES TO PROCESSING
BE PAID TIME
3. Submit the original OR at 3. Prepare the Mayor’s Clearance and None 4 minutes Supervising Administrative
the GSD Receiving endorse to the Office of the Officer
Counter. Secretary to The Mayor for or
signature. Officer of the Day
GSD
4.1 Affix signature in the Mayor’s None 4 minutes Secretary to the Mayor
Clearance. Office of the City Mayor
4.2 Endorse signed Mayor’s Clearance
at the Receiving Counter for
releasing.
4. Acknowledge receipt of 5. Authenticate and release the None 1 minute Administrative Aide II
Mayor’s Clearance. Mayor’s Clearance. or
Officer of the Day
GSD
Depends 15 minutes
TOTAL on the
request
2 Provision of Various Equipment

Provision of equipment to Residents Individual, Religious Groups and other Organizations such as Monoblock Chairs, Tables, Sound
System and Tents.
OFFICE OR DIVISION: GSD – Logistic Division
WHO MAY AVAIL: Resident Individual, Religious Groups and other Organizations
1. Letter Request Client
34
FEES TO PROCESSING
BE PAID TIME
1. Submit letter request to 1.1 Verify the availability of the None 3 minutes Public Service Foreman
the Receiving Counter. items/equipment and schedule of or
event. Officer of the Day
1.2 Prepare the Property Request Form GSD
2.1 Review and approve/disapprove the None 4 minutes Administrative Officer V
Property Request Form. GSD
2.2 Endorse to Administrative Aide III.
3. Dispense the delivery of the None 4 minutes Administrative Aide III
requested items/equipment. or
Officer of the Day
GSD
2. Follow-up on request via 4.1 Respond to inquiry diligently and None 5 minutes GSD
telephone call at 8288- provide exact details if request is
8811 local 2211. approved/disapproved.
3.1 Acknowledge receipt of 5.1 Deliver the items/equipment None Dependent on Administrative Aide I
items/equipment requested. requested. the quantity of GSD
3.2 Return/surrender 5.2 Receive surrendered the items/
items/equipment with items/equipment. equipment to
signed Property Request be retrieved
Form.
6. Receive and file returned Property None 1 minute Public Service Foreman
Request Form duly signed by GSD
requesting group or individual.
None Dependent on
the quantity of
TOTAL the items/
equipment to
be retrieved
35
3 Processing of LR, PR, PO, AIR, RIS & Deliveries

Processing of Letter Requests (LR), Purchase Requests (PR), Purchase Orders (PO), Acceptance and Inspection Report (AIR),
Requisition Issue Slip (RIS) and deliveries of different departments and office of the City Government of Caloocan.
OFFICE OR DIVISION: GSD – Provision Division and Executive Division
TYPE OF TRANSACTION: G2G – Government to Government
WHO MAY AVAIL: Caloocan City Government Departments and Offices
FEES TO PROCESSING
BE PAID TIME
1. Submit letter request to 1. Receive the LR and forward to None 3 minutes Admin. Aide III/
the Receiving Counter at Executive Division for LR Number Officer of the Day
Admin. Division and approval of the OIC of CGSD (Admin. Division)
then forward to the Procurement OIC-CGSD/
Division Job Order Worker at the
Executive Division
None 60 minutes Supervising Admin. Officer/

1.1 Canvass the price of items listed in Admin. Asst. I/ Job Order
the LR Workers
None 2 minutes
Job Order Worker at the
1.2 Recording of canvassed LR for Executive Division
monitoring purposes None 3 minutes
Admin. Aide III
1.3 Canvassed LR shall return to (Admin. Division)
Admin. Division for releasing to the
Budget Department for General
Fund & Special Education Fund,
None 2 days
36
FEES TO PROCESSING
BE PAID TIME
and or to the Accounting Dept. for Assigned Analysts
Trust Fund
1.4 The Budget Department shall

allocate funds for the LR for
General Fund & Special Education OIC-CGSD
Fund, and or to the Accounting (Executive Division)
Dept. for Trust Fund
1.5 The funded LR will be initialed by

the OIC of CGSD for the approval
of the Secretary to the Mayor
None 5 minutes Admin Officer II/ Budget
1.6 The approved LR shall be returned Officer I/ Admin. Aide III/
to the CGSD for determining the Job Order Worker
mode of procurement (Executive Division)
None 10 minutes Admin. Aide III/ Job Order
1.7 For alternative modes, the Workers
approved LR shall be given to the (Procurement Division)
Executive Division for PR
Requesting Department
- For public bidding the approved (City Treasurer/ City Legal
LR shall be forwarded to Officer)
Procurement Division for PR
1.8 PR shall return to the requesting

department/office for signature
2. The signed PR shall be 2. Approved PR for public bidding Procurement Division
forwarded to CGSD shall be forwarded to Procurement
Division for transmittal to BAC
37
FEES TO PROCESSING
BE PAID TIME
2.1 Preparation of BAC Resolution for Admin Officer II/ Budget

alternative mode Officer I/ Admin. Aide III/
2.2 Upon release from BAC/ Executive Job Order Worker
Division of the approved PR, the (Executive Division)
same shall be return to the
Procurement Division/Executive
Division
None 10 minutes
Admin. Aide III/ Job Order
2.3 For public bidding, the PO shall be Workers
prepared by Procurement Division (Procurement Division)
Admin Officer II/ Budget

Officer I/ Admin. Aide III/
2.4 For alternative mode of Job Order Worker
procurement, the Executive Division (Executive Division)
shall prepare the following:
Encoding of submitted RFQ,
Abstract of Quotation, Omnibus
Sworn Statement, PO, AIR, NOA,
NTP for Lease of Venue
2.5 The PO shall be taken at the Office OIC – CGSD

of the Mayor for signature (Executive Division)
2.6 The assigned personnel shall hand

over the approved PO to the Admin. Aide III/ Job Order
supplier for signature Workers
(Procurement Division)
38
FEES TO PROCESSING
BE PAID TIME
2.7 The assigned personnel shall
prepare the AIR and RIS for None Dependent on (Property Division)
supplies and material the items to be
delivered Labor Gen. Foreman/
-PIS, PAR & AIR for equipment and Admin. Aide IV/ Admin Aide
motor vehicles None 15 minutes III
2.8 The assigned personnel shall Labor Gen. Foreman/

inspect the delivery Admin. Aide IV
2.9 The assigned personnel shall

distribute the supplies and materials
to the requesting department /office
3. Acceptance of delivery of 3. The requesting department shall Requesting Department/
supplies and materials or accept all delivery of supplies and Office
equipment and motor materials or equipment and motor
vehicles vehicles
3.1 All documents shall be forwarded to Budget Officer I/ Admin.
the Accounting Department for Aide VI
payment process (Executive Division)
3.2 After complying with accounting
rules, it will be forwarded to the City
Treasurer for the issuance of
Cheque
3.3 Cheque will be forwarded to the
Office of the Secretary for signature
3.4 After signing, Cheque will be
returned to the City Treasurer for
releasing of payment
39
FEES TO PROCESSING
BE PAID TIME
None Dependent on
TOTAL the items to be
delivered
4 Issuance of Property Clearance

The Property Clearance is issued to individuals needing this document for Retirement, Maternity Leave, Vacation Leave, Resignation,
Travel Abroad, Death Claim, and Transfer of Office.
OFFICE OR DIVISION: GSD – Provision Division
WHO MAY AVAIL: Caloocan City Government Employee or Official, Casual, and Co-Terminus
1. Certification of (no property accountability?) Client
2. Transferred Property Acknowledgement Receipt Client
(PAR)
FEES TO PROCESSING
BE PAID TIME
1. Secure and submit office 1. Receive LR with certification of no None 3 minutes Administrative Aide II
certification of no property property accountability for the GSD
accountability to GSD issuance of property clearance.
receiving section.
2. Checking of accountability of the None 3 minutes Inventory Team
requisitioner. GSD
3. Encode property clearance. None 3 minutes Administrative Assistant II
GSD
4. Affix initial of person concerned for None 1 minute Records Officer
vehicles and for property Administrative Officer III
accountability. GSD
40
FEES TO PROCESSING
BE PAID TIME
5.1 Sign and approve documents. None 3 minutes Officer in Charge
5.2 Endorse signed Property Clearance GSD
for releasing.
2. Acknowledge receipt of 6. Authenticate and release Property None 1 minute Administrative Aide III
signed Property Clearance. Officer of the Day
Clearance. GSD
TOTAL None 14 minutes

- Client’s name
- Complete Address
to the client.
41

information:
- Client’s name
- Complete Address
- Incident
- Evidence
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-
Charge/ Action Officer for appropriate action. Response will be sent to the complainant
through a formal letter.
- 5319-5050
- 8288-8811 local 2211
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
42

• Office Address:
- City General Services Department, 2nd Floor Caloocan City Hall, between 8th and
9th Streets, 8th Avenue, East Grace Park, Caloocan City
43
CITY HEALTH DEPARTMENT
44
1 Issuance of Pink Card

To conduct necessary physical and medical examinations and issue medical certificates to all citizens employed in the entertainment /
night establishments within the jurisdiction of the city.
Office or Division: City Health Department (CHD) - Special Services Division
Type of Transaction: G2C - Government to Citizen
Who may avail: • Employees working in Night Establishments/ KTV Bars as:
- Waiter/ Waitress - Busboy - Receptionist
- Usher/ Usherette - Bouncer - Dancer/ Model
- Bartender/ Bar Girl - Cashier - Disc Jockeys
- Band Member/ Singer - GRO - Floor Manager
• Employees working in Massage Parlor/ Spa/ Sauna Baths as:
- Massage Attendants/ Masseuse/ Therapist
- Room Attendant
1. Prepare the following:
▪ 2 pcs 1x1 ID Picture - To be provided by client
▪ Police Clearance (1 original and 1 photocopy) - Police Station
▪ Cedula (1 original and 1 photocopy) - Caloocan City Hall
▪ Chest X-ray (original copy and validity is not less than 6 months) - Any DOH accredited Diagnostic Clinic
▪ Urine Specimen (original copy) - Caloocan Social Hygiene Clinic / Any DOH accredited laboratory
▪ Stool Specimen (original copy)
▪ Birth Certificate (from PSA) (1 original and 1 photocopy) - Caloocan Civil Registry/ PSA Office
2. Urinalysis
3. Fecalysis or Stool Analysis
Caloocan Social Hygiene Clinic
4. Hepatitis B Screening
5. Rapid Plasma Reagin (RPR)/ Syphilis Screening
45
REQUIRED TIME
FEES FRAME
1. Present all original and photocopy 1.1 Check the validity of requirements None 5 minutes Nurse III
of all documentary requirements. or
Officer-of-the-Day
CHD
2. Secure Order of Payment for 2.1 Issue Order of Payment for None 5 Minutes Nurse III
needed service/s service/s needed or
Officer-of-the-Day
CHD
3. Proceed to the City Treasurer 3.1 Accept payment and issue Official 10 Minutes Cashier
Department (CTD) for payment. Receipt Medical Certificate CTD
- Gram Stain
- Urinalysis Php 100.00
- Fecalysis or Stool Analysis Php 50.00
- Hepatitis B Screening Php 30.00
- RPR/ Syphilis Screening Php 30.00
- Pink Card Free
Php 100.00
4. Present Official Receipt 4.1 Check Validity of Official Receipt None 5 Minutes Nurse III
Record OR Number and CHD
4.2 employment details of applicant
Submit Urine and Stool Specimen 4.3 Receive urine and stool specimen None 15 Minutes Medical Technologist II
CHD
Submit Blood Specimen for 4.4 Extract blood specimen from None 15 minutes Medical Technologist II
Hepatitis – B Screening and RPR applicant CHD
Testing
46
REQUIRED TIME
FEES FRAME
Proceed to the smearing area of 4.5 Perform Vaginal and Urethral None 15 minutes Medical Officer III
Social Hygiene Clinic for Vaginal/ Smear or
Urethral Smear Registered Midwife
CHD
Undergo physical and medical 4.6 Perform medical and physical None 30 minutes Medical Officer III
examination examination to the applicant CHD
Evaluate and issue all laboratory
4.7 results and prescribe medications if
necessary
Client receives Pink Card 4.8 Issuance of pink card to client None 5 minutes Medical Officer III
CHD
1 hour and
TOTAL Php 310.00
32 minutes
2 Diagnostic Testing for STD

Conduct of diagnostic tests to manage, prevent and control the spread of Sexually Transmitted Diseases (STD).
Office or Division: City Health Department (CHD) - Special Services Division
Who may avail: - Walk-in (Out-patient), Clients referred by Health Centers and Private Clinics
Request from Health Centers and Private Clinics Health Center and Private Clinics
47
REQUIRED TIME
FEES FRAME
1. Present request from health 1.1 Receive request from clients None 5 minutes Nurse III
centers or private clinics for the or
test/s needed: Registered Midwife
- Syphillis Testing CHD
- Gonorrhea Testing
- Hepatitis B Testing
- HIV Counseling and Testing
1.2 Conduct client history taking None 10 minutes Medical Officer III
or
Nurse III
CHD
1.3 Conduct HIV Counseling None 15 Minutes Medical Officer III
or
Nurse III
CHD
1.4 Perform necessary STD Testing None 1 hour and Med Technologist II
- Syphillis 15 minutes CHD
- Gonorrhea
- Hepatitis B
- HIV
2. Receive Laboratory Result 2.1 Release laboratory test results None 10 Minutes Medical Technologist II
Endorse results to the Medical CHD
2.2 Officer III
3. Medical Consultation 3.1 Provide medical consultation based None 30 minutes Medical Officer III
on the result of STD Testing CHD
48
REQUIRED TIME
FEES FRAME
a. Prescribe medications if
necessary
b. Facilitate referral to other
facilities for confirmatory test for
reactive patients
4. Client receives medication/ referral 4.1 Issue medication/referral and None 15 minutes Medical Officer III
and health education if the test/s conduct health education as CHD
turns reactive/positive. needed
* Client receives health education if
the test/s turns non-reactive/
negative.
Varies
based on
TOTAL None
requested
test
3 Issuance of Medical Certificate

Conduct thorough physical and medical examinations and issue medical certificates to all citizens employed in both Food and Non-food
Establishments within the city as pre-requisite in obtaining necessary health permits.
Office or Division: City Health Department (CHD) - Special Services Division (Employees’ Clinic)
Type of Transaction: G2G - Government to Citizen
Who may avail: All citizens who shall be employed in establishments operating within the territorial jurisdiction of the city
For Government Employment:
1. Complete Blood Count (CBC) – with 1month validity Any Department of Health (DOH) Accredited Laboratories or
2. Urinalysis - with 1week validity Diagnostic Clinics
49
3. Chest X-ray - with 6 months validity

4. Drug Test - with 1month validity
5. Psychological Test/ Neuro - Psychiatry (with 1month validity)
For Private Employment:
1. Chest x-ray - with 6 months validity
Any Department of Health (DOH) Accredited Laboratories or
2. Urinalysis - with 1week validity
Diagnostic Clinics
3. Fecalysis/ Stool Analysis - with 1month validity
REQUIRED TIME
FEES FRAME
1. Present original documentary 1.1 Check validity of requirements None 5 minutes Nurse III
requirements to the receiving presented. Issue Order of Employees’ Clinic
counter. 1.2 Payment.
Proceed to CTD for payment. 1.3 Advise client to proceed to the CTD
and return to Employees’ Clinic
after payment of fees.
2. Pay required fees at the CTD 2.1 Accept payment and issue Official Php 50.00 10 minutes Cashier
(Windows 17-25). Receipt. CTD
Receive OR and return to
Employees’ Clinic.
3. Present OR and original 3.1 Check OR for Medical Certificate None 5 Minutes Nurse III
documentary requirements to the Fee. Employees’ Clinic
receiving counter. 3.2 Endorse to Physician-in-Charge for
Proceed to Physician-in-Charge for physical examination.
physical examination.
4. Present OR and documentary 4.1 Conduct physical examination. None 15 minutes Medical Officer V
requirements. Endorse to Administrative Aide I for or
Undergo physical examination. 4.2 encoding of medical certificate. Physician on Duty
Employees’ Clinic
50
REQUIRED TIME
FEES FRAME
5. Acknowledge receipt of medical 5.1 Encode medical certificate. None 10 Minutes Administrative Aide I
certificate. 5.2 Release medical certificate. Employees’ Clinic
Proceed to Sanitation Division for 5.3 Advise client to proceed to the
issuance of Health Certificate. Sanitation Division for issuance of
Health Certificate.
TOTAL Php 50.00 42 minutes
4 Issuance of Cemetery Permits

Issuance of Cemetery Permits as requirement for every entombment as required by PD 856 specifically the disposal of cadavers
Office or Division: City Health Department (CHD) - Cemetery Services
Type of Transaction: G2C – Government to Citizen
Who may avail: All
Burial / Cremation Permit
1. Fully accomplished Death Certificate
2. Affidavit of Waiver
3. Photocopy of PRC License of certifying physician
4. Transfer Permit (if applicable)
5. Permit from Port of Entry (if applicable)
Exhumation and Reburial Permit
1. Certificate of Internment
2. Registered Death Certificate
Burial of Ashes
1. Certificate of Cremation
2. Transfer Permit (if applicable) Permit (if applicable)
51
Transfer Permit
Fully accomplished Death Certificate
REQUIRED TIME
FEES FRAME
1. Presentation of documentary 1.1 Evaluate validity of requirement. None 7 minutes Cemetery Services
requirements Issue order of payment for or
1.2 Cemetery Permit needed. Clerk
CHD
2. Payment of Cemetery Permit Fee. 2.1 Accept payment and issue Official 10 minutes Cashier
Receipt. CTD
a. Burial Permit/ Cremation Permit Php 157.50
b. Transfer Permit Php 657.50
c. Exhumation Permit Php 100.00
Php 200.00
3. Presentation of Official Receipt 3.1 Check validity of Official Receipt None 15 Minutes Cemetery Services
Prepare appropriate Cemetery or
3.2 Permit needed Clerk
Release duly signed Cemetery CHD
3.3 Permit
Varies
TOTAL based on 32 minutes
needs
5 Issuance of Health Certificate

Issue Health Certificates to all citizens who shall be employed in both Food and Non-food Establishments operating within the territorial
jurisdiction of the city after having passed the required physical and medical examinations conducted by the local government.
Office or Division: City Health Department (CHD) - Sanitation Division
52
Who may avail: All
1. Medical Certificate CHD Employees’ Clinic
2. 1x1 ID Picture with white background name plate Client
REQUIRED TIME
FEES FRAME
1. Present valid Medical Certificate 1.1 Check validity of Medical None 2 minutes Administrative Aide I
issued by CHD Employees’ Clinic. Certificate. CHD
2. Secure Order of Payment. 2.1 Accept payment and issue Official 10 minutes Cashier
Receipt. CTD
- Health Certificate Php 100.00
- Food Handling Seminar Php 20.00
3. Present Official Receipt and submit 3.1 Check validity of Official Receipt. None 5 Minutes Officer-of-the-Day
other documentary requirements. Accept other documentary CHD
3.2 requirement submitted.
Processing of Health Certificate.
3.3
4. Attend Food Handling Seminar for 4.1 Conduct Food Handling Seminar. None 30 minutes Officer-of-the-Day
Food Handlers Issue Food Handling Seminar CHD
4.2 Certificate.
5. Secure Health Certificate 5.1 Issue Health Certificate duly signed None 3 minutes Officer-of-the-Day
by CHD. CHD
Varies 50 Minutes
TOTAL based on
20 Minutes
needs
53
6 Issuance of Sanitary Permit

Issue Sanitary Permits that are compliant with the sanitation requirements, based on the provisions of PD 856, involving any person or
entity who shall establish or operate or conduct any business within the city.
Office or division: City Health Department (CHD) - Sanitation Division
Type of transaction: G2C – Government to Citizen
Who may avail: All

1. Fully accomplished application form with corresponding statement
of account
2. Official Receipt of payment from the Treasury Department
Sanitation Division Health
Based on assessment indicated in the Revenue Code
3. Health Certificates of Employees
4. Temporary Sanitary Permit
5. Other requirements depending on the kind of business
FEES TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION
BE PAID G TIME RESPONSIBLE
1. Present requirements to the 1.1 Check validity of requirements None 3 minutes Sanitation Inspector
Receiving Counter presented CHD
1.2 Printing of Sanitary Permit None 3 minutes OIC
CHD - Sanitation Division
1.3 Signing of Sanitary Permit None 2 minutes City Health Officer
CHD
1.4 Releasing of Sanitary Permit None 2 minutes Officer-of-the-Day
TOTAL None 10 Minutes
54
7 Laboratory Examination
Conduct of Laboratory Examination on various specimens for diagnostic and for pre-employment requirement.
Office or Division: City Health Department (CHD) - Special Services

Classification: Laboratory
Who may avail: All Employees, Dependents of Employees, Walk-in and Health Center Patients, Referral from Government/
Private Hospitals and Private Practitioners.
Laboratory Request form Referring Physician/ Health Center (if any)
REQUIRED TIME
FEES FRAME
1. Present referral form and specimen 1.1 Receive referral form (if any) None 5 minutes Laboratory Aide
sample to the admitting section. 1.2 Receive specimen samples from CHD
applicants.
2. Secure order of Payment for the 2.1 Issue Order of Payment for None 1 minute Medical Technologist
services to be availed Laboratory Test needed. CHD
2.2 Advice client to proceed to CTO for
payment.
3. Payment of Necessary Fees 3.1 Received Payment and issue 10 minutes Cashier
Official Receipt: CTO
- Urinalysis Php 30.00
- Fecalysis Php 30.00
- CBC Php 60.00
- Sputum Examination Free
- Rapid Dengue Test Free
4.1 Process specimen samples for None Medical Technologist
testing and reading of laboratory
results.
- Urinalysis/ Fecalysis 30 minutes
- CBC/ Blood Chem 2 hours
55
REQUIRED TIME
FEES FRAME
- Sputum Exam 2 days
- Rapid Dengue Test
4.2 Release Laboratory Results 1 hour
1. Present referral form and specimen 1.1 Receive referral form (if any) None 5 minutes Laboratory Aide
sample to the admitting section. 1.2 Receive specimen samples from CHD
applicants.
Varies
based on 2 days 3
TOTAL hours and
services
46 minutes
needed
8 Pre-Marriage Counseling (PMC) (For Caloocan - South Office)

Presidential Decree No. 965: Requires all marriage license applicants to receive instructions about family planning and responsible
parenthood and Article 16 of the New Family Code shall attach the Certification of Marriage Counseling to their application for Marriage
License.
Office or Division: City Health Department (CHD) - Health Operations Service

Who may avail: For married couples who want to apply for Marriage License
Application Stub from City Civil Registrar’s Office City Civil Registry Department
REQUIRED TIME
FEES FRAME
1. Presentation of Application Stub 1.1 Observe proper dress code and refrain None 1 minute Administrative Assistant I
from bringing children to the seminar. CHD
Check the Application Stub.
1.2 Issue an Order of Payment.
56
REQUIRED TIME
FEES FRAME
1.3 Advise client to proceed to the
1.4 CTO and return to PMC Corner
after payment of fees.
2. Present Order of Payment and pay 2.1 None Php 50.00 3 minutes Cashier
required Pre- Marriage Counseling CTD
fee at CTD. (Window 17 to 25)
3. Present Official Receipt 3.1 Check OR for Pre- Marriage None 1 minute Administrative Assistant I
Counselling CHD
4. Register in the PMC Attendance 4.1 Registration and profiling of None 20 minutes Administrative Assistant I
Logbook and Profiling Form couples would be. CHD
Profiling of would be couples. 4.2 Profile interview with would be
couples.
5. Orientation proper 5.1 Conduct of Orientation None 4 hours Trained Technical Health
Part 1: Workers (Nurse/
Responsible Parenthood and Midwives)
Marriage Relationship (2 hours) or
Part 2: Social Worker
Maternal, Child Health and Modern CHD
Family Planning (1hour)
Part 3:
Home Management (1hour)
6. Receive the PMC Certificates 6.1 Issuance of PMC Certificate None 1 minute Administrative Assistant I
CHD
4 hours 26
TOTAL None
minutes
NOTE: To follow safety protocols DURING COVID 19 PANDEMIC, Counseling is every Tuesday with four (4) couples to be accommodated per
session (by appointment only).
57
9 Pre-Marriage Counseling (PMC) (For Caloocan - North Office)

Issue Health Certificates to all citizens who shall be employed in both Food and Non-food Establishments operating within the territorial
jurisdiction of the city after having passed the required physical and medical examinations conducted by the local government.
Office or Division: City Health Department (CHD) - Health Operations Service
Who may avail: All would be married couples who applied for Marriage License
Application Stub from City Civil Registrar’s Office City Civil Registry Department
REQUIRED TIME
FEES FRAME
1. Presentation of Application Stub 1.1 Observe proper dress code and None 1 minute Midwife III
and Official Receipt for Pre- refrain from bringing children into CHD
marriage Counselling the seminar.
1.2 Check the Application Stub and
Official Receipt.
2. Register in the Pre-marriage 2.1 Registration and profiling of None 20 minutes Midwife III
Counselling Attendance Logbook couple’s would be CHD
and Profiling Form 2.2 Profile interview with would be
Profiling of would be couples couples
3. Orientation proper 3.1 Conduct of Orientation None 4 hours Trained Technical Health
Part 1: Workers (Nurse/
Responsible Parenthood and Midwives)
Marriage Relationship (2 hours) or
Part 2: Social Worker
Maternal, Child Health and Modern CHD
Family Planning (1hr)
Part 3:
58
REQUIRED TIME
FEES FRAME
Home Management (1hr)
4. Receive of Pre- marriage 4.1 Issuance of Pre-Marriage None 1 minute Midwife III
Counseling Certificates Counseling Certificate CHD
4 hours 22
TOTAL None
minutes
NOTE: To follow safety protocols DURING COVID 19 PANDEMIC, Counseling is every Tuesday with four (4) couples to be accommodated per
session (by appointment only).

How to send a feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and
Suggestion Box located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the
following information:
- Client’s name
- Complete Address
How feedback is processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are
forwarded to concerned office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to answer
within three days upon receipt of the feedback. The office response is then relayed to the client.
59
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated
Comment and Suggestion Box located at the Front Desk.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are processed • The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel.
All complaints are forwarded to concerned office/ department or personnel for explanation to be
submitted within three days upon receipt of the complaint. The response is then relayed to the
complainant.
Action Officer for appropriate action. Response will be sent to the complainant through a formal
letter.
Contact Information
60
CITY ZONING ADMINISTRATION OFFICE
61
1 Issuance of Land Use Clearance for Residential (1 dwelling)

Land Use Clearance is issued to client securing Building Permit for the construction of one dwelling residential building.
OFFICE OR DIVISION: City Zoning Administration Office (CZAO)
WHO MAY AVAIL: Client securing Building Permit
Photocopy of the following documents:
4. Lot Plan with vicinity map certified by a Geodetic Licensed Geodetic Engineer
Engineer (1 blue print)
5. Transfer Certificate of Title (TCT) / Land Title Registry of Deeds
6. Declaration of Real Property (land area and existing City Assessment Department
building)
7. Current Real Property Tax (RPT) receipts for land and City Treasury Department (CTD) - Land Tax Division
building
8. Barangay Clearance Barangay
9. Architectural Plan/Site Development Plan (1 set) Licensed Architect/Engineer
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Provide client with Application None 10 minutes Administrative Assistant II
Application Form. Form and List of Requirements. or
1.2 Submit notarized Application 1.2 Receive the notarized Officer of the Day
Form with complete Application Form and check for CZAO
requirements. completeness of requirements.
1.3 Endorse to Zoning Officers IV
or III for evaluation.
62
FEES TO PROCESSING
BE PAID TIME
2. Receive Order of Payment 2.1 Evaluate the project activity as None 20 minutes Zoning Officer IV
(OP). per conformity to the zoning or
map. Zoning Officer III
2.2 Issue the Order of Payment or
(OP) and advice client to Officer of the Day
proceed to City Treasury CZAO
Department for payment.
3.1 Proceed to CTD. 3.1 Receive and process payment 10 minutes Cashier
3.2 Show OP and pay the required for the following: CTD
fees. • Filing Fee P 250.00
3.3 Receive Official Receipt (OR). • Zoning and Land Use P 200.00
Verification Fee
• Processing Fee (per sq. P 3.00
meter of Total Floor Area)
3.2 Issue OR to client.
4.1 Present original OR and 4.1 Receive photocopy of OR and None 12 minutes Administrative Assistant II
submit photocopy to the prepare the Land Use or
CZAO. Clearance. Officer of the Day
4.2 Follow up the status of Land 4.2 Advise client to follow up after 2 CZAO
Use Clearance after 2 days. days through telephone if the
Land Use Clearance is ready
for release.
4.3 Endorse Land Use Clearance
to City Zoning Administrator for
signature.
5.1 Approve and affix signature in None 1 day City Zoning Administrator
the clearance. CZAO
5.2 Endorse to Office of the City
Mayor for signature.
63
FEES TO PROCESSING
BE PAID TIME
6.1 Approve and affix signature in None 1 day City Mayor
the clearance. Office of the City Mayor
6.2 Endorse to CZAO for release.
5. Acknowledge receipt of Land 7. Release approved Land Use None 5 minutes Administrative Assistant II
Use Clearance. Clearance. or
Officer of the Day
CZAO
It depends 2 days and
upon the 57 minutes
TOTAL
project
area
2 Issuance of Land Use Clearance for Residential (more than 1 dwelling), Commercial building, Institutional
Building and Commercial business
Land Use Clearance is issued to client securing Building Permit for the construction of more than one dwelling residential building,
commercial building and Institutional building. Land use clearance is issued to client securing Business Permit for Commercial
business.
CLASSIFICATION: Complex
1. Lot Plan with vicinity map certified by a Geodetic Engineer Licensed Geodetic Engineer
building)
64
building
FEES TO PROCESSING
BE PAID TIME
1.3 Advise client regarding the
schedule of inspection.
or III for inspection.
2. Receive Order of Payment 2.1 Conduct Site Inspection. None 2 days Zoning Inspector II
(OP). Verify the veracity of CZAO
2.2 documents.
Prepare and submit inspection
2.3 report.
3.1 Evaluate the project activity as None 20 minutes Zoning Officer IV
per conformity to the zoning or
3.3 Receive Official Receipt (OR). • Zoning and Land Use
Verification Fee
65
FEES TO PROCESSING
BE PAID TIME
Residential/Commercial P 400.00
Institutional P 300.00
• Processing Fee (per sq.
meter of total floor area)
Residential/ P 5.00
Commercial/ P 5.00
Institutional P 3.00
4.1 Present original OR and submit 5.1 Receive photocopy of OR and None 12 minutes Administrative Assistant II
photocopy to the CZAO. prepare the Land Use or
4.2 Follow up the status of Land Clearance. Officer of the Day
Use Clearance after 2 days. 5.2 Advise client to follow up after 2 CZAO
days through telephone if the
for release.
signature.
the clearance. CZAO
7.1 Approve and affix signature in None 1 day City Mayor
Use Clearance. Clearance or
Officer of the Day
CZAO
66
FEES TO PROCESSING
BE PAID TIME
It depends 4 days and
upon the 57 minutes
TOTAL
project
area
3 Issuance of Land Use Clearance for Industrial Building and Industrial Business
Land Use Clearance is issued to client securing Building Permit for the construction of industrial building. Land Use Clearance is issued
to client securing Business Permit for Industrial Business.
CLASSIFICATION: Highly Technical
WHO MAY AVAIL: Client securing Building Permit and Business Permit
building)
building
FEES TO PROCESSING
BE PAID TIME
1.2 1.2 Officer of the Day
CZAO
67
FEES TO PROCESSING
BE PAID TIME
Submit notarized Application Receive the notarized
Form with complete 1.3 Application Form and check for
Endorse to Zoning Officers IV
2. Receive Order of Payment 2.1 Conduct Site Inspection. None 4 days Zoning Inspector II
(OP). 2.2 Verify the veracity of CZAO
documents.
2.3 Prepare and submit inspection
report.
Verification Fee
4.1 Present original OR and 5.1 Receive photocopy of OR and None 15 minutes Administrative Assistant II
submit photocopy to the prepare the Land Use or
CZAO. Clearance. Officer of the Day
68
FEES TO PROCESSING
BE PAID TIME
4.2 Follow up the status of Land 5.2 Advise client to follow up after 4 CZAO
Use Clearance after 4 days. days through telephone if the
for release.
signature.
6.1 Approve and affix signature in None 2 days City Zoning Administrator
the clearance. CZAO
7.1 Approve and affix signature in None 2 days City Mayor
Officer of the Day
CZAO
It depends 8 days, 1
upon the hour and
TOTAL
project 10 minutes
area
4 Issuance of Land Use Clearance for Special Use Permit

Land Use Clearance is issued to client securing Building Permit for the construction of telecommunication tower.
WHO MAY AVAIL: Client securing Building Permit for the construction of telecommunication tower
69

building)
building
5. Barangay Resolution Barangay
6. Neighborhood Consent Immediate Neighbors (50 meters radius)
7. Contract of Lease Lot Owner
8. NTC Certification National Telecommunication Commission (NTC)
9. Height Clearance (ATO) Air Transportation Office (ATO)
10. DENR Certificate of non-coverage Department of Environment and Natural Resources (DENR)
11. Radiation Evaluation Department of Health (DoH)
12. Structural Stability Licensed Structural Engineer
13. Homeowners Consent Homeowners Association
14. Undertaking as to Indemnity Applicant
FEES TO PROCESSING
BE PAID TIME
Application Form. Form and List of or
1.2 Submit notarized Application Requirements. Officer of the Day
Form with complete 1.2 Receive the notarized CZAO
requirements. Application Form and check
for completeness of
requirements.
70
FEES TO PROCESSING
BE PAID TIME
2. Receive Order of Payment (OP). 2.1 Conduct Site Inspection. None 5 days Zoning Inspector II
2.2 Verify the veracity of CZAO
documents.
2.3 Prepare and submit
inspection report.
3.1 Evaluate the project activity None 60 minutes Zoning Officer IV
as per conformity to the or
zoning map. Zoning Officer III
Verification Fee
4.2 Follow up the status of Land Use Clearance. Officer of the Day
Clearance after 4 days. 5.2 Advise client to follow up after CZAO
4 days through telephone if
the Land Use Clearance is
5.3 ready for release.
Endorse Land Use Clearance
to City Zoning Administrator
for signature.
71
FEES TO PROCESSING
BE PAID TIME
the clearance. CZAO
7.1 Approve and affix signature in None 3 days City Mayor
Officer of the Day
CZAO
It depends 9 days, 1
upon the hour and
TOTAL
project 55 minutes
area
5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial
Building)
Certificate of Conformance is issued to client securing Building Permit for the renovation/additional residential structure
1. Land Use Clearance of the existing building Client, CZAO
building
72
FEES TO PROCESSING
BE PAID TIME
Application Form. Form and List of or
1.2 Submit notarized Application Requirements. Officer of the Day
Form with complete 1.2 Receive the notarized CZAO
requirements. Application Form and check for
completeness of requirements.
2. Receive Order of Payment (OP). 2.1 Conduct Site Inspection. None 1 day Zoning Inspector II
2.2 Prepare and submit inspection CZAO
report.
3.3 Receive Official Receipt (OR). • Zoning and Land Use
Verification Fee
Residential P 200.00
Commercial/Industrial P 400.00
• Processing Fee (per sq.
Residential P 3.00
73
FEES TO PROCESSING
BE PAID TIME
Commercial P 5.00
4.2 Industrial P 10.00
Issue OR to client.
4.2 Follow up the status of Land Use Clearance. Officer of the Day
Clearance after a day. 5.2 Advise client to follow up after CZAO
a day through telephone if the
for release.
signature.
6.1 Approve and affix signature in None 30 minutes City Zoning Administrator
the clearance. CZAO
6.2 Endorse to Administrative
Assistant II for release
5. Acknowledge receipt of 7. Release approved Certificate None 5 minutes Administrative Assistant II
Certificate of Conformance. of Conformance. or
Officer of the Day
CZAO
It 1 day,
depends 1 hour, and
TOTAL upon the 27 minutes
project
area
74
6 Issuance of Certificate of Conformance (Commercial and Industrial Business)

Certificate of Conformance is issued to client securing Business Permit for the renewal of their business.
WHO MAY AVAIL: Client securing Business Permit
building
FEES TO PROCESSING
BE PAID TIME
1.2 Submit notarized Application 1.2 Receive the notarized Application Officer of the Day
Form with complete Form and check for CZAO
1.4 Endorse to Zoning Officers IV or
III for inspection.
2. Receive Order of Payment 2.1 Conduct Site Inspection and None 1 day Zoning Inspector II
(OP). verify if the activity expanded or CZAO
changed.
report.
per conformity to the zoning map. or
3.2 Zoning Officer III
75
FEES TO PROCESSING
BE PAID TIME
Issue the Order of Payment (OP) or
and advice client to proceed to Officer of the Day
City Treasury Department for CZAO
payment.
Verification Fee
• Processing Fee (per
sq. meter of Total
Floor Area)
Commercial P 5.00
Industrial P 10.00
photocopy to the CZAO. prepare the Land Use Clearance. or
Follow up the status of Land 5.2 Advise client to follow up after a Officer of the Day
4.2 Use Clearance after a day. day through telephone if the CZAO
Land Use Clearance is ready for
release.
5.3 Endorse Land Use Clearance to
City Zoning Administrator for
signature.
the clearance. CZAO
5. Acknowledge receipt of 7. Release approved Land Use None 5 minutes Administrative Assistant II
Certificate of Conformance. Clearance or
76
FEES TO PROCESSING
BE PAID TIME
Officer of the Day
CZAO
It depends 1 day,
upon the 1 hour, and
TOTAL
project 27 minutes
area
7. Issuance of Certificate of Non-Conformance (Commercial and Industrial Business)

Certificate of Non-Conformance is issued to existing non-conforming activities securing Business Permit for the renewal of their
business.
WHO MAY AVAIL: Client securing Business Permit
building
FEES TO PROCESSING
BE PAID TIME
1.3
77
FEES TO PROCESSING
BE PAID TIME
Advise client regarding the
1.4 schedule of inspection.
Endorse to Zoning Officers IV or
III for inspection.
2. Receive Order of Payment 2.1 Conduct Site Inspection and None 3 days Zoning Inspector II
(OP). verify if the activity expanded or CZAO
changed.
report.
3.3 Receive Official Receipt (OR). • Zoning and Land P 400.00
Use Verification Fee
• Processing Fee(per
sq. meter of Total
Floor Area)
Commercial/ P 5.00/
Industrial P 10.00
78
FEES TO PROCESSING
BE PAID TIME
Follow up the status of Land Clearance. Officer of the Day
4.2 Use Clearance after a day. 5.2 Advise client to follow up after a CZAO
day through telephone if the
Land Use Clearance is ready for
release.
5.3 Endorse Land Use Clearance to
City Zoning Administrator for
signature.
the clearance. CZAO
5. Acknowledge receipt of 7. Release approved Certificate of None 5 minutes Administrative Assistant II
Certificate of Non-conformance. Non-conformance. or
Officer of the Day
CZAO
It depends 3 days,
upon the 1 hour, and
TOTAL
project 27 minutes
area
8 Issuance of Zoning Certification

Zoning Certification is issued to clients who want to know the Zoning Classification of their property.
79
WHO MAY AVAIL: Client securing Zoning Certification

1. Request Letter (state purpose) Client
2. Lot Plan with vicinity map certified by a Geodetic Licensed Geodetic Engineer
Engineer (photocopy)
3. Transfer Certificate of Title (TCT)/Land Title Registry of Deeds
(photocopy)
4. Declaration of Real Property (land area) (photocopy) City Assessment Department
FEES TO PROCESSING
BE PAID TIME
1.1 Secure List of Requirements. 1.1 Provide client with List of None 30 minutes Administrative Assistant II
Requirements. or
1.2 Submit complete 1.2 Receive and check for the Officer of the Day
requirements. completeness of requirements. CZAO
1.3 Receive Order of Payment 1.3 Issue the Order of Payment (OP)
(OP). (per lot)
and advice client to proceed to
City Treasury Department for
1.4 payment.
Verify the Land Use of the
subject area as per Official
Zoning Map.
2.1 Proceed to CTD. 2.1 Receive and process payment P 200.00 10 minutes Cashier
2.2 Show OP and pay the (per lot). CTD
required fees. 2.2 Issue OR to client.
2.3 Receive Official Receipt (OR).
3. Present original OR and 3.1 Receive photocopy of OR and None 10 minutes Administrative Assistant II
submit photocopy to the prepare the Land Use Clearance. or
CZAO. 3.2 Prepare the Zoning Certification Officer of the Day
3.3 Endorse to City Zoning CZAO
Administrator for signature.
80
FEES TO PROCESSING
BE PAID TIME
4.1 Approve and affix signature in the None 30 minutes City Zoning Administrator
clearance. CZAO
Assistant II for release.
4. Acknowledge receipt of 5. Release approved Land Use None 5 minutes Administrative Assistant II
Zoning Certificate. Clearance or
Officer of the Day
CZAO
It depends 1 hour and
upon the 25 minutes
TOTAL
number of
lots
9 Issuance of Development Permit

Secretariat – Caloocan City Committee on Subdivision, Housing and Memorial Park.
WHO MAY AVAIL: Client securing Development Permit
1. Lot plan with Technical Description of the CMP site Licensed Geodetic Engineer
(photocopy)
2. Site Development Plan (4 sets) Licensed Architect/Environmental Planner/Civil Engineer/
Geodetic Engineer
3. List of Parcels of Lot (Lot Number/ Block Number/ Area) Licensed Geodetic Engineer
(photocopy)
4. Civil and Work Design (Block Number/ Area) (photocopy) Licensed Civil Engineer
5. Topographic Plan (photocopy) Licensed Geodetic Engineer
81
6. Environmental Compliance Certificate (ECC) or Certificate Department of Natural Resources (DENR)

of Non-Coverage (photocopy)
7. Certificate of Securities and Exchange Commission (SEC) Securities and Exchange Commission (SEC)
Registration (photocopy)
8. Articles of Incorporation or Partnership (photocopy) Securities and Exchange Commission (SEC)
9. Application for Permit to Drill from the National Water Manila Water and Sewerage System (MWSS)
Resources Board or Manila Water and Sewerage System
(MWSS) (photocopy)
10. Traffic Impact Assessment for Subdivision with an area of Traffic Engineer
30 hectares and above (photocopy)
11. Authority to Sign (Corporate Secretary's Affidavit)
Corporate Tax Identification Number (TIN) card Bureau of Internal Revenue (BIR)
(photocopy)
12. Barangay Clearance/ Resolution (photocopy) Barangay
13. Transfer Certificate of Title (TCT)/Land Title (photocopy) Registry of Deeds
14. Declaration of Real Property (land area) (photocopy) City Assessment Department
15. Real Property Tax (RPT) Receipts for land (current) City Treasury Department (CTD) - Land Tax Division
(photocopy)
16. Certificate of Housing and Land Use Regulatory Board Housing and Land Use Regulatory Board
(HLURB) Registration – Community Mortgage Program (HLURB)
(CMP) Project (photocopy)
17. Letter of Intent to Sell, Contract to Sell, Deed of Absolute Homeowners Association (HOA)
Sale, or Memorandum of Agreement (MOA) between the
landowner and association – CMP Project (photocopy)
18. MOA between the association and mobilizer – CMP Homeowners Association (HOA)
Project (1 photocopy)
19. Housing and Resettlement Office Certification – CMP Housing and Resettlement Office (HARO)
Project (1 photocopy)
20. List of Beneficiaries – CMP Project (photocopy) Homeowners Association (HOA)
82
FEES TO PROCESSING
BE PAID TIME
1. Submit notarized Application 1.1 Receive and review None 30 minutes Zoning Officers IV
Form with complete accomplished Application Form or
requirements to the Office of with complete supporting Zoning Officer III
the City Administrator/ documents from the Office of the CZAO
Committee on Subdivision, City Administrator/ Committee on
Housing and Memorial Park. Subdivision, Housing and
Memorial Park.
2.1 Conduct joint site inspection. None 2 days Zoning Officers IV
2.2 Prepare inspection report. or
Zoning Officer III
CZAO
3.1 Evaluate application as per None 50 minutes Administrative Assistant II
standards requirements indicated or
in the Presidential Decree (PD) Officer of the Day
No. 957/ Batas Pambansa (BP) CZAO
220 and Zoning Ordinance No.
0790 s. 2018 and other related
laws.
3.2 Make evaluation report.
3.3 Submit Evaluation and
Inspection Report to the
Committee on Subdivision,
Housing and Memorial Park.
4. Conduct review and recommend None It depends Committee on Subdivision,
to the Sangguniang Panlungsod upon the Housing, and Memorial
the approval of the Subdivision calendar of Park
Plan. the SP
83
FEES TO PROCESSING
BE PAID TIME
legislative
body
5.1 Conduct three sessions of None It depends Office of the Vice Mayor
Committee hearing for the First, upon the Sangguniang Panlungsod-
Second and Final Reading for calendar of Committee on Real Estate,
the approval of the Subdivision the SP Landed Estate
Plan held every second day of legislative Subdivisions
the week. body
5.2 Approve and endorse
Subdivision Plan or resolution to
the following offices for the
issuance of Development Permit:
-Office of the City Mayor
-Office of the City Zoning
Administrator.
2. Secure the Order of Payment 6.1 Prepare Order of Payment (OP) None 20 minutes Zoning Officers IV
that will be issued. upon receipt of approved CZAO
Sanguniang Panlungsod
resolution.
6.2 Contact client and issue OP.
3.1 Proceed to City Treasury 7.1 Receive OP and payment. Refer to the 20 minutes Cashier
Office (CTO) for payment. 7.2 Issue Official Receipt (OR). posted fee CTO
3.2 Present OP and pay matrix
corresponding fees. (CZAO)
3.3 Receive and photocopy Official
Receipt.
4. Present photocopy of OR to 8.1 Receive photocopy of OR and None 20 minutes Zoning Officers IV
the City Zoning Administration prepare the Development Permit or
Office. 8.2 Advise the applicant to follow-up Zoning Officer III
at the City Administrator’s CZAO
84
FEES TO PROCESSING
BE PAID TIME
Office/Committee on Subdivision,
Housing and Memorial Park for
the approval of the Development
Permit?
Refer to the It depends
posted fee upon the
TOTAL matrix approval of
(CZAO) the
resolution
10 Actions on Violations of the Zoning Ordinance

Act on complaints concerning violations of the provision of the Zoning Ordinance.
G2B – Government to Business
WHO MAY AVAIL: All
1. Letter of Complaint (original and photocopy) Client
2. Land Title (original or photocopy) or Client / Registry of Deeds
3. Contract of Lease (original or photocopy) or Client / Office of the Clerk of Court
4. Barangay Certification (original or photocopy) or Barangay of Residence
5. Tax Declaration (original or photocopy) Client / City Assessment Department
85
FEES TO PROCESSING
BE PAID TIME
1. Prepare and submit Complaint 1. Receive and endorse the None 3 minutes Administrative Assistant II
Letter with supporting complaint letter to Zoning or
documents to any of the Officer III. Officer of the Day
following Office/ Department: CZAO
a. Office of the President (8888
Hotline)
b. Office of the Ombudsman
c. Office of the City Mayor
d. Office of the Secretary to the
Mayor
e. Office of the City
Administrator
2.1 Record and review Complaint None 5 minutes Zoning Officer III
2.2 Letter CZAO
Forward to the City Zoning
Administrator.
3.1 Evaluate and verify the validity None 30 minutes City Zoning Administrator
of the subject of the complaint. CZAO
3.2 Endorse to Zoning Officer IV for
appropriate action.
4.1 Assess the veracity of the None 2 days Zoning Officer IV
documents. CZAO
4.2 Conduct ocular inspection.
4.3 Prepare and submit findings to
the City Zoning Administrator.
5.1 Prepare response to the None 30 minutes City Zoning Administrator
endorsed complaint. CZAO
5.2 Forward to the Officer of the
Day.
86
FEES TO PROCESSING
BE PAID TIME
2. Acknowledge receipt of Zoning 6. Endorse to the concerned None 10 minutes Administrative Assistant II
Certificate. agency, office or department. or
Officer of the Day
CZAO
7. Record and file received copy of None 5 minutes Zoning Officer III
endorsement CZAO
None 2 days,
TOTAL 1 hour and
23 minutes
11 Issuance of Notices of Violation

Notice of violation is issued to owners of projects that are in violation of the provisions of the Zoning Ordinance.
WHO MAY AVAIL: Owners of projects that are in violation of Zoning Ordinance
1. Land Use Clearance (photocopy) Client / City Zoning Administration Office
2. Mayor’s Permit (photocopy) Client
FEES TO PROCESSING
BE PAID TIME
1. Receive Notice of Violation. 1. Issue Notice of None 1 day Zoning Inspector II
Violation/Citation. CZAO
2.1 Advice the client to comply with None 3 minutes Zoning Inspector III
the requirements as per issued CZAO
Citation.
2. Comply the requirements as 3. Record and file the complied None 5 minutes Zoning Inspector III
stated in the Notice of Violation. requirements. CZAO
87
FEES TO PROCESSING
BE PAID TIME
None 1 day and
TOTAL
8 minutes

- Client’s name
- Complete Address
to the client.
88

information:
- Client’s name
- Complete Address
- Incident
- Evidence
89

- 5336-5563
- 8288-8811 local 2243
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Zoning Administration Office, 2nd Floor Caloocan City Hall, between 8th and 9th
90
CIVIL REGISTRY DEPARTMENT
91
1 Registration of Newborns
Registration of birth certificates of infants from the time of birth to 30 days.
Office or Division: Civil Registry Department
Who may avail: • Parents of Newborns, Guardians, Relatives of Newborns
• Attendants at Birth (Midwife, Physician, Nurse)
• Administrators of hospitals, Clinics or similar institutions (attendants at birth certifying on facts of birth)
• Foundations
Certificate of Live Birth (Municipal Form 102), with signature of Civil Registry Department / Hospitals / Attendant at birth
the attendant at birth (4 copies)
Affidavit of Paternity with signatures, if parents are not married (4 Hospitals / Attendant at birth
copies)
Affidavit to Use the Surname of Father (AUSF), if parents are not Civil Registry Department / Hospitals / Attendant at birth
married and if the newborn shall use the father’s surname (4 copies)
Certified True Copy of Marriage Certificate of parents, if married Civil Registry Agency where marriage took place
(original and one photocopy)
Valid Identification Cards (original and one photocopy) Client, Any government issuing agency
Transmittal/Endorsement Letter Hospitals/ Lying-in Clinic
REQUIRED TIME
FEES FRAME
1.1 Submit Transmittal/Endorsement 1.1 Receive Transmittal/Endorsement None 5 minutes Mizpah Dorcas B. Cajigal
Letter, four copies of accomplished Letter and review the Certificate of CRD
Certificate of Live Birth and other Live Birth as to completeness of
documentary requirements. entries.
1.2 Advise client to wait for the
registered birth certificate
92
REQUIRED TIME
FEES FRAME
(For documents endorsed by
hospitals, advise client to return the
following day.)
1.3 Forward to authorized officers for
registration.
2.1 Evaluate and affix signature on the None 30 minutes Lucena M. Flores/
Certificate of Live Birth. Leopoldo S. Palero /
2.2 Endorse to Administrative Aide IV. Reynaldo, Jr. O. Legaspi
Irma D. Reyes/
Mizpah Dorcas B. Cajigal
CRD
2.1 Acknowledge receipt of submitted 3.1 Assign Registry Number None 30 minutes Mizpah Dorcas B. Cajigal
Transmittal/Endorsement Letter and 2 3.2 Log in the Registry Book CRD
copies of duly registered birth 3.3 Release submitted/received
certificate and documentary Transmittal/Endorsement Letter and 4
requirements. copies of document to the following:
2.2 Forward 1 copy of documents to • 1 copy for CRD
concerned hospital/lying-in clinic • 1 copy for PSA
• 1 copy for Hospital/Lying-in
Clinic
• 1 copy for Client
3.4 Record and file copy of registered
birth certificate.
3.5 Prepare and forward endorsement
letter for PSA to CGDH II.
4.1 Approve and sign endorsement None 5 minutes Lucena M. Flores
letter for PSA. CRD
4.2 Forward endorsement letter to
Administrative Aide II
5.1 Transmit endorsement letter to None 1 day Romelio D. Legaspi
PSA Main Office.
93
REQUIRED TIME
FEES FRAME
5.2 Forward received copy to the
Records Division.
6.1 Record and file received copy. None 2 minutes Leopoldo S. Palero
Romelio D. Legaspi
CRD
1 day, 1
TOTAL None hour and
12 minutes
2 Delayed Registration of Birth / Out of Town Reporting Birth Registration of Birth

Registration of birth beyond the reglementary period and registration of birth born in Caloocan but residing outside Caloocan at the time
of registration.
Type of Transaction: G2C-Government to Citizen / G2G-Government to Government
G2B-Government to Business
Who may avail: • Persons 18 years of age and above
• Either or both parents of minor child to registrar the birth certificate document
• Physicians, nurses, midwives or attendants at birth
Baptismal Certificate Churches / Religious Institution
Department of Education (DepEd) - Form 137 (Student’s
Schools / Division Office of DepEd
Permanent Record)
Voter’s Certificate Comelec
Certificate of Marriage, (if married) Philippine Statistics Authority (PSA) / Local Civil Registry Office
Marriage Certificate of Parents Philippine Statistics Authority (PSA) / Local Civil Registry Office
National Bureau of Investigation (NBI)/Police NBI Branches Nationwide
Clearance PNP
Barangay Certificate Barangay
94
Immunization Card A
Valid ID
Others documents showing the facts of birth of a person Government or Private Institution
REQUIRED TIME
FEES FRAME
1. Get the requirements for delayed 1. Provide applicant as to 5 minutes Irma D. Reyes
registration of birth certificate / out-of- requirements of delayed registration of Reynaldo, Jr. O. LegaspiI
town registration of birth birth: CRD
• MF 102 (Birth Certificate) 4
copies
• No record of birth (PSA)
• Baptismal Certificate
• Immunization Card (for 17 year
old below)
• Marriage Certificate(If Applicant
is Married)
• Marriage Certificate of Parents
• Voters Registration Form
• Police Clearance or NBI
• School Form 137
• Valid ID
• Brgy Certificate
• Other Documents showing the
following information : (if the
applicant do not have a copy of
baptismal/voters registration
form)
-name of the child

-date and place of birth of the
child
-name of parents P100.00
95
REQUIRED TIME
FEES FRAME
1.2 Affidavit to Use the Surname of the
Father (if the child is illegitimate and
acknowledged by the father, if the P100.00
illegitimate child is 7 to 17 years old. P100.00
1.3. Attestation of Mother/Guardian
1.3Private Handwriting Instrument
executed by the father
2. Submit four copies of accomplished 2. Receive and review upon receipt 10 minutes Irma D. Reyes
Certificate of Live Birth and entries in Certificate of Live Birth and Reynaldo ,Jr. O. Legaspi
documentary requirements. the requirements submitted CRD
2. Issue Order of Payment P100.00 5 minutes
(Delayed
3. Prepare birth certificate. for a month 10 minutes
but less Irma D. Reyes
4. Posting of Notice of Delayed Birth than a 10 days CRD
Certificate registration and year.) Posting
documentary requirements in a P 200.00
conspicuous place at the Civil Registry (Delayed
Department . for a year
and above)
5. Affix signature on the Certificate of Lucena M. Flores
Live Birth Leopoldo S. Palero
None 5 minutes Reynaldo,jr. O. Legaspi
Irma D. Reyes
CRD
6. Assign Registry Number Irma D. Reyes
None 3 minutes CRD
7. Log in the Registry Book Irma D. Reyes
None 3 minutes CRD
3. Acknowledge receipt of duly 8. Release duly registered birth Irma D. Reyes
None 2 minutes CRD
registered birth certificate certificate
96
REQUIRED TIME
FEES FRAME
10 Days,
TOTAL
45 Minutes
3 Application for Marriage License

For applicants intending to marry, they are to secure a Marriage License in accordance with Law and upon Compliance of
requirements, before their marriage is solemnized.
Type of Transaction: G2C-Government to Citizen
G2G-Government to Government
Who may avail: Persons intending to marry (at least 18 years of age) wherein one of the contracting parties is a resident of
the city where the license is to be issued
1. Birth Certificate Civil Registry Department
1.1 Baptismal Certificate (If the applicant has no copy of birth Philippine Statistics Authority (PSA)
cert) Notary Public
2. Death Certificate of the deceased spouse (Affidavit of death in
lieu of Death Certificate in case the death certificate cannot be
secured)
3. Certificate of No Marriage (CENOMAR)
4. Valid ID
4. For applicants 18 - 21 years old - consent in writing of either Civil Registry Department
parent or guardian
4.1 For applicants 21 - 24 years old - advice of intended
marriage of either parent or guardian
6. Certificate of Pre- Marriage Counseling Health Department
97
7 .Barangay Certificate, NBI Clearance, etc as proof of residence

(one of the contracting parties must be a resident of Caloocan Barangay / COMELEC / BIR /NBI).
City)
8. Judicial Decree of the Absolute Divorce/Judicial Decree of Local Civil Registry Office of City or Municipality / Regional Trial
annulment or Declaration of Nullity of his/her previous marriage Court that declared the marriage void or annulled.
9. Legal Capacity to contract marriage ( When either or both of
the contracting parties are citizens of a foreign country.
Diplomatic or Consular Office
9.1 Affidavit in lieu of certificate legal capacity stating the
circumstances showing such capacity to contract marriage.
Notary Public
(Stateless persons or refugees from other countries)
9.2 Passport (Xerox copy of the date of arrival
REQUIRED TIME
FEES FRAME
1.Receive accomplished Application Alfredo A. Marilim
1.Submit 2 copies of accomplished − CRD
Form and supporting documentary
Application for Marriage License and
requirements None 5 minutes
other documentary requirements.
2. Require applicants to sign the
2. Sign the attendance
attendance .
P 80.00 Alfredo A. Marilim
3. Pay to the Treasurer’s Office 3. Issue order of Payment 3 minutes
− CRD
4. Receive claim stub 4. Prepare the claim stub for the Alfredo A. Marilim
applicant and indicate the date of 3 minutes − CRD
release of marriage license
5. Advise applicant to proceed to the
5. Submit the Certificate of Pre- CITY HEALTH DEPARTMENT for the P 50.00 3 hrs
Marriage Counseling to Civil Registry Family Planning Seminar or Pre-
Department Marriage Counseling scheduled on the
following days: Health Department
• North Caloocan every Monday,
Wednesday & Friday
• South Caloocan
every Tuesday & Thursday
98
REQUIRED TIME
FEES FRAME
6. Prepare the Notice of Application for none 10 days Alfredo A. Marilim
Marriage License and post it in a posting Imelda De Luna
conspicuous place at the Civil Registry CRD
Department .
none 3 minutes Lucena M. Flores
7. Signature of authorized officers Leopoldo S. Palero
Reynaldo , Jr. O. Legaspi
− CRD
8. Assign Registry Number to Alfredo A. Marilim
Application for Marriage License None 3 minutes − CRD
9. Log In the Registry Book the Alfredo A. Marilim

None 5 minutes − CRD
Application for Marriage License
10.Release Marriage License to Alfredo A. Marilim
6. Acknowledge receipt of Marriage CRD
Applicant together with Notice
License and other supporting none 5 minutes
,Application for Marriage License and
documents.
other supporting documents
10 days, 3
TOTAL hours and
27 minutes
4 Registration of Marriage Certificate

Registration in accordance with Laws, Marriage Certificate of Contracting Parties in order to produce civil effect.
Type of G2C-Government to Citizen / G2G-Government to Government
Transaction:
Who may avail: • Solemnizing officers who solemnized the marriage
• Contracting parties, in case of inability of the solemnizing officer
99
• Any person duly authorized by the solemnizing officer / contracting parties

Duly accomplished and signed Certificate of Marriage Churches/Religious Institution, MTC/RTC, City/Municipal Mayor
Marriages with exceptional characters, affidavit of solemnizing

Churches/Religious Institution
officer on such facts/ details
FEES TO BE PROCESSING
PAID TIME
1. Submit the accomplished Certificate 1.Receive and review the Certificate May P. Cagurangan
of Marriage (Municipal Form 97) 4 of Marriage (Municipal Form 97) as to 5 minutes Mary Joy M. Tuazon
copies completeness of entries None
CRD
2 Pay to the Treasurer’s Office the 2. Issue Order of Payment.
May P. Cagurangan
required amount and present the 3.Advise client to pay required amount
Php 110.00 2 minutes Mary Joy M. Tuazon
Official Receipt to Civil Registry of fees to CASHIER, CITY
CRD
Department TREASURY DEPARTMENT
Lucena m. Flores
Leopoldo S. Palero
Reynaldo,Jr. O. Legaspi
3. Signature of authorized officers None 5 minutes Irma D. Reyes
Mizpah Dorcas B.
Cajigal
CRD
3. Assign Registry Number May P. Cagurangan
none 3 minutes
CRD
4. Log in the Registry Book May P. Cagurangan
none 5 minutes
CRD
3. Acknowledge receipt of duly 5. Release the duly registered May P. Cagurangan

none 5 minutes
registered Marriage Certificate Marriage Certificate CRD
TOTAL 25 minutes
100
5 Delayed Registration of Marriage Certificate

Registration of Marriage Certificate that were not registered within the reglementary period.

Type of Transaction: G2C - Government to Citizen / G2G - Government to Government / G2B - Government to Business
Government to Church/Religious Institution
Who may avail: • Solemnizing Officers who solemnized the marriage
• Contracting parties, in case of inability of the solemnizing officer

• Original/ duplicate copy of the Certificate of Marriage Office of Solemnizing Officers
• Certificate of Matrimony Church/Religious Institution
RTC/MTC
• Certification of No Record Of Marriage Philippine Statistics Authority (PSA)
Local Civil Registry Office
• Affidavit of Solemnizing Officer or person registering the Person with Authority to Administer Oath under the law / Notarial
marriage certificate stating the facts of marriage and reason Offices
for the delay in registration PSA
• Affidavit of Marriage( If the applicant nor the solemnizing Local Civil Registry Office
officer has a copy of the marriage contract and there is no Church/Religious Institution
other record from where the information about the marriage BIR
could be obtained and supported by the following Register of Deeds
documentary evidences such as:
• Certificate of Live Birth of the children of the couple showing
therein the names of the children’s parents, and the date and
place of marriage of the said parents;
• Previous years’ Income Tax Returns showing the name of the
husband and wife
• Certificate of baptism of the couple’s children
• Tittle to properties
• Affidavit of two witnesses
101
• And other documents where facts of their marriage are shown

REQUIRED TIME
FEES FRAME
1. Submit the Original/Duplicate 1. Receive and review the Certificate 5 minutes Lucena M. Flores
Certificate of Marriage (Municipal of Marriage and other documentary None Leopoldo S. Palero
Form 97) and other documentary requirements. May P. Cagurangan
requirements. CRD
2.Pay to the Treasurer’s Office the 2. Issue Order of Payment. P 100.00 3 minutes May P. Cagurangan
required amount and present the 3. Advise client to pay required (delayed for CRD
Official Receipt back to Civil Registry amount of fees at the CASHIER, CITY 1 month but
Department TREASURY DEPARTMENT. less than 1
year)
P 200.00
Delayed for
1 year and
above
4. Advise client to return after 10 days none
posting
5. Prepare the Marriage Certificate to none 10 days Leopoldo S. Palero
New Marriage Certificate Form posting
(Revised August 2016)
6. Signature of authorized officers none Lucena M. Flores
Leopoldo S. Palero
Reynaldo, Jr. O. Legaspi
Irma D. Reyes
Mizpah Dorcas B. Cajigal
CRD
3. Assign Registry Number None 3 minutes May P. Cagurangan
CRD
4. Log In the Registry Book None 3 minutes May P. Cagurangan
CRD
102
REQUIRED TIME
FEES FRAME
2. Acknowledge receipt of duly 5. Release the duly registered None 2 minutes May P. Cagurangan
registered Marriage Certificate Marriage Certificate. CRD
None 10 days 16
TOTAL
minutes
6 Registration of Death Certificate

Registration of Death Certificates of Deceased persons as a notice of the termination of life of a person.
Type of Transaction: G2C - Government to Citizen / G2G - Government to Government / G2B - Government to Business
Who may avail: • Attendants at death, physicians or hospital administrators responsible to report death
• Relatives of deceased
• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane
Offices of attendant at death, relatives of deceased and funeral
Duly accomplished Certificate of Death
establishments
Evaluation signed by the City Health Officer City Health Office
Certification and signature of embalmer Funeral Establishments
REQUIRED TIME
FEES FRAME
1. Submit the Certificate of Death 1. Review upon receipt entries in the 10 minutes Administrative Aide II
(Municipal Form 103) Registration of Certificate of Death (Municipal Form None CRD
Death Certificate 103)
2. Signature of authorized officers None 5 minutes Administrative Aide II
CRD
3. Assign Registry Number None 5 minutes City Government Dept.
Head II / Registration
Officer IV / Registration III /
103
REQUIRED TIME
FEES FRAME
Assistant Reg. Officer /
Administrative Aide IV
CRD
4. Log in the Registry Book None 3 minutes Administrative Aide II
CRD
2. Receive duly registered death 5. Releasing of documents. None 2 minutes Administrative Aide II
certificate CRD
TOTAL None 25 minutes Admin. Aide II
7 Delayed Registration of Death Certificate

Registration of Death Certificate that were not registered within the reglementary period.
Type of Transaction: G2C - Government to Citizen / G2G - Government to Government /
G2B - Government to Business
Who may avail: • Attendants at death, physicians or hospital administrators responsible to report death
• Relatives of deceased
• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane
• Original/ duplicate copy of the Certificate of Death Hospitals / Funeral Establishments
• Certification that the Death Certificate has not been previously
PSA - for Certification of No Record
registered
• Affidavit of person registering the death certificate stating the
Relatives of the Deceased
facts of death and reason for the delay in registration
REQUIRED TIME
FEES FRAME
1. Submit the Certificate of Death 1. Review upon receipt entries in the
(Municipal Form 103) Registration of Certificate of Death (Municipal Form 5 minutes CRD
None
Death Certificate 103)
104
REQUIRED TIME
FEES FRAME
2. Issue Order of Payment.
Delayed Registration Fee

− Less than one year
10 minutes
− More than one year Php 100.00 CRD
• Advice client to pay required amount Php 200.00

of fees at the CASHIER, CITY
TREASURY DEPARTMENT
City Government Dept.
Head II / Registration
Officer IV / Registration III /
3. Signature of authorized officers None 5 minutes Assistant Reg. Officer
/Administrative Aide IV
CRD
3. Assign Registry Number Administrative Aide II
None 5 minutes CRD
4. Log in the Registry Book Administrative Aide II
None 3 minutes CRD
2. Receive duly registered death Administrative Aide II
5. Releasing of documents. None 2 minutes CRD
certificate
TOTAL 30 minutes
8 Correction of clerical error in civil registry documents/ change of first name/ gender/ day and month of
birth (implementation of republic act 9048 / 10172)
Correction of Clerical Errors and Change of First Name in the Civil Registry Documents
105
Type of Transaction: G2C - Government to Citizen / G2G - Government to Government
G2B- Government to Business
Who may avail: • Owner of document or any person having direct interest in the correction of clerical error/ change of first
name/ day and month of birth in the civil registry document
• Any other person duly authorized by law or by the owner of the documents
1 .Certified True Copy of document sought to be corrected (Birth
PSA and Local Civil Registry Office
Certificate, Marriage Certificate, Death Certificate
2.At least two documents showing the correct entry (Baptismal Government Office that issues public document of applicant
Certificate, School Records and Government issued ID. Public and Private School
Affidavit of Discrepancy Church/Religious Institution
Notary Public
3.Publication, posting requirements in accordance with the law Newspaper of general circulation
4.Medical examination certificate (Mandatory for correction of
Government Hospital
gender ) RA10172
5.Medical Records (Mandatory for correction of Date and Month
Government / Private Physician/ Hospital
of Birth) RA10172
6.National Bureau of Investigation (NBI) Clearance,
NBI Office / PNP Office (where the owner of the document is
7. Police Clearance,
residing)
8. Certificate of Employment/ Affidavit of Non-employment, if not
Government Office
employed (for change of first name/ gender/ day and month of
Private Company
birth
9.Clearance/Certification that the petitioner has no pending NBI Office/
administrative,civil or criminal case/record (Mandatory) PNP Office Where the petitioner is residing
Government/Private Employer
10.Earliest school record(Grade One report card/Elementary Private/Public School
Permanent Record
11.Baptismal certificate, Church/Religious Institution
12.Personal appearance of the owner of the document to be
corrected (for correction of gender)
106
REQUIRED TIME
FEES FRAME
1. Get the requirements for correction 1. Interview applicant/ Give None 5 minutes Melanie S. Ignacio
of clerical error of Birth Certificate, Requirements to applicant: May P. Cagurangan
Marriage and Death Certificate. Mary Joy M. TuazonI
CRD
2. Summit all the requirements to 2. Receive and evaluate/examine the None 10 minutes Lucena M. Flores
Counter 6: document/s to be corrected and other Melanie S. Ignacio
PSA copy and certified true copy of supporting documents. May P. Cagurangan
the documents to be corrected: Mary Joy M. TuazonI
CRD
(Birth/Marriage /Death Certificate)
Documents showing the correct entry:
• Baptismal Certificate
• School Records
• Government issued ID
• NBI Clearance
• Police Clearance
• Certificate of
Employment/Certificate of Non-
Employment
• Earliest School Records,
• Medical Certificate/Records
• Birth Certificate of
Father/Mother
• Marriage Certificate of Parents
• Birth Certificate of Brothers and
Sisters
• Death Certificate
(Original and two xerox copy
each)
3. Pay to the Treasurer’s Office the 3. Issue Order of Payment: 10 minutes Lucena M. Flores
required amount fees and present the − Correction of Clerical Error P1,000.00 Melanie S. Ignacio
107
REQUIRED TIME
FEES FRAME
Original Receipt back to the Office of − Change of First Name P 3,000.00 May P. Cagurangan
the Civil Registrar. − Correction of gender / Day and P 3,000.00 CRD
Month of Birth
• Advise client to pay required amount
TREASURY DEPARTMENT
4. Read and signed the petition 4. Prepare and type the Petition None 5minutes Lucena M. Flores
5. Advise the client of the following: None 5 minutes May P. Cagurangan
• Posting period None 10 CRD
• Issue Notice and Certificate of consecutive
P 2,000.00 days
Posting Once a Lucena M. Flores
week for 2
• Publication Period consecutive
(option to publish in suggested weeks
newspaper of general circulation for 2 Lucena M. Flores
consecutive days) (One-stop shop) May P. Cagurangan
Within 5
None
working
6.Prepare Decision for Signature of days
Local Civil Registrar Lucena M. Flores
None Within 5 Melanie S. Ignacio
working May P. Cagurangan
7.Forward the petition together with days
the supporting documents to PSA for
approval None
Lucena M. Flores
Melanie S. Ignacio
8.Wait for action to be taken by the none 20 minutes
May P. Cagurangan
Office of the Civil Registrar-General
9. Prepare the certificate of finality and May P. Cagurangan

5. Pay the required amount to annotate the documents 2 minutes
Treasurer’s Office and present the
108
REQUIRED TIME
FEES FRAME
Official Receipt back to Civil Registry (Birth/Marriage/Death Certificate.) If Melanie S. Ignacio
Department. AFFIRMED BY OCRG May P. Cagurangan
P220.00 Mary Joy M. Tuazon
6.Acknowledge receipt of the certified 10. Issue order of payment 5 minutes CRD
copy true copies of the annotated
Birth/Marriage/Death Certificate and
Lucena M. Flores
duly approved decision. Melanie S. Ignacio
May P. Caguangan
11. Prepare and issue certified true None CRD
copy of the certificate of finality, 3minutes
Certified true copy of annotated and
un -annotated Birth/Marriage/Death
Certificate and duly approved petition
and decision
Melanie S. Ignacio
May P. Cagurangan
12. Transmit/Endorse the Certificate of
Mary Joy M. Tuazon
7. Bring the original certified true copy Finality, certified true copy of the None 3 minutes
CRD
of the certificate of finality, annotated annotated Birth/Marriage/Death
Birth/Marriage/Death Certificate and Certificate and the approved decision
duly approved petition to PSA and petition to PSA for the annotation Lucena M. flores
Complex. East Ave., Diliman, Quezon of their records of Melanie S. Ignacio
City for SECPA Application Birth/Marriage/Death Certificate and May P. Cagurangan
for record purposes None 3 minutes CRD
8. File a Motion for Reconsideration
within the period prescribed by law 12. Advise client to apply for the
and submit additional requirements to annotated Birth/Marriage/Death
support the petition . Certificate in SECURITY PAPER at
PSA Complex, East Ave., Diliman
Quezon City. Lucena M. Flores
May P. Cagurangan
109
REQUIRED TIME
FEES FRAME
13. If the petition was IMPUGNED by none 10minutes CRD
9. Read/Review and sign the Motion PSA, immediately advise client about
for Reconsideration. the decision. (Filing of Motion for
Reconsideration will depend on the Lucena M. Flores
May P. Cagurangan
decision stated in the “Action Taken by none 4minutes
CRD
OCRG”). If still correctible under the
10. Wait for the approval of the Motion law, advise client to comply with the
for Reconsideration by PSA. requirements and file a Motion for 10 minutes Lucena M. flores
Reconsideration within the period Melanie S. Ignacio
prescribed by law (10 days only) May P. Cagurangan
CRD
14. Receive and review the additional P 220.00 5minutes
documentary requirements and
11. Pay the required amount to prepare the Motion for
Treasurer’s Office and present the Reconsideration
Melanie S. Ignacio
Official Receipts back to Civil Registry None 5 minutes
May P. Cagurangan
Department 15.Transmit the Motion for Mary Joy P. Tuzaon
Reconsideration to PSA for approval CRD
12. Acknowledge receipt of the
certificate of finality, and certified true
copy of the annotated 16. if the Motion for Reconsideration Lucena M. Flores
Birth/Marriage/Death Certificate and was approved by PSA, prepare the P 90.00 5 minutes May P. Cagurangan
duly approved petition and decision. Certificate of Finality and annotate the CRD
Birth/Marriage/Death Certificate.
17. Issue Order of Payment Lucena M. Flores

Melanie S. Ignacio
none 2 minutes
May P. Cagurangan
Mary Joy P. Tuazon
CRD
13. Bring the original certified true
copy of certificate of finality, annotated
110
REQUIRED TIME
FEES FRAME
Birth/Mariage/Death Certificate to PSA 18.Prepare and issue certified true
Complex, East Ave., Diliman, Quezon copy of the certificate of finality,
City. annotated and un-annotated Birth
/Marriage /Death Certificate, duly
approved petition and decision and
motion for reconsideration.
19.Transmit the certificate of finality,

certified true copy of the annotated
Birth/Marriage/Death Certificate
19. Advise client to bring the certified

true copy of annotated Birth/Marriage
/Death Certificate to PSA and apply for
a copy of the said documents in
SECURITY PAPER at PSA Complex,
East Ave., Diliman, Quezon City
TOTAL 1 hr. 52
mins
9 Registration of Court Decrees/ Other Status of Persons/Legal Instrument

Implementation of Decision of Courts relative to Status of persons and annotation of the corresponding Civil Registry document
G2B-Government to Business
Who may avail: • FOR COURT DECREE/ORDER
111
• Successful petitioners / party – plaintiffs in special proceedings in court regarding status of persons
• Counsel of successful petitioners
• Any person having interest to register a public document, affidavit or government- issued paper relative
to status of persons.
• FOR LEGITIMATION/ACKNOWLEDGEMENT/CHANGE THE SURNAME OF THE FATHER
• Mother/Father/Guardian
•
RTC/MTC
Original and Certified True Copy of Court Decision
Local Civil Registry Office
Original and Certified True Copy of Certificate of Finality RTC/MTC
Certificate of Authenticity issued by Clerk of Court Local Civil Registry Office
Original and Certified True Copy of Certificate of Registration of
Court Decree Local Civil Registry Office
Certificate of Authenticity issued by LCR
Affidavit of Acknowledgement/Paternity
Certified True Copy of Marriage Certificate
Joint Affidavit of Legitimation
Supplemental Joint Affidavit of Legitimation (RA9858) (if Father
or mother is minor) Local Civil Registry Office
Affidavit to Use the Surname of the Father(AUSF) Church/Religious Institution
Private Handwritten Instrument SSS/Philhealth/GSIS/BIR
Baptismal Certificate Legal Office
School Record
Affidavit of Supplemental Birth/Marriage/Death Certificate report
Sworn Attestation of Mother Private/Public School
Affidavit to elect Philippine Citizenship
Affidavit of Repatriation
Oath of allegiance
Valid ID
Identification papers/ supporting documents
112
REQUIRED TIME
FEES FRAME
FOR REGISTRATION OF COURT
Lucena M. Flores
DECREE/ORDER. 1. Receive the Court Decree,
Leopoldo S. Palero
1.Submit the Court Decree/Order, Certificate of Finality, Certificate of
NONE 10 Minutes Loida Pingol
Certificate of Finality , Certificate of Authenticity, and Certificate of
Rochelle Romero
Authenticity, Certificate of Registration. Registration
CRD
2. Write the concern RTC/MTC for the Lucena M. Flores
2. Wait for reply of the concern authenticity of Court Decree/Order, Leopoldo S. Palero
RTC/MTC as to the veracity and Certificate of Finality pursuant to MC- none 10 days Reynaldo,Jr. O. Legaspi
authenticity of the said Decree/Order 2012-02. Loida Pingol
Rochelle Romero
Pay the required amount to City 2. Issue Order of Payment
Treasurer’s Office and return the • Election of Citizenship 300.00
Official Receipt back to Civil Registry • Decree of Adoption 100.00
Office • Decree of Foreign Adoption 300.00
• Naturalization 500.00
• Legal Separation 200.00
• Annotation of Marriage Certificate on
subsequent foreign divorce 300.00
• Annulment of marriage 300.00
Loida Pingol
50.00
• Legitimation 15 Minutes .Rochelle Romero
50.00
• Emancipation of Minors CRD
100.00
• Judicial Recognition/ 100.00
Acknowledgement 100.00
• Paternity and foliation 100.00
• Guardianship 300.00
• Aliases
• Repatriation
• Judicial order for correction of entry /
change of name in courts 200.00
113
REQUIRED TIME
FEES FRAME
• Deed of Acknowledgement
• Supplemental Report 100.00
• Renunciation of citizenship 100.00
• Presumption of death 400.00
• Foundling/ abandoned child 400.00
• Out-of-town registration/ 100.00
Endorsement
• Muslim conversion 100.00
100.00
• Other Legal Documents
100.00
Advice client to pay required amount
TREASURY DEPARTMENT
Loida Pingol
3. Receive proof of payment (Official
None 2 minutes .Rochelle Romero
Receipt with photocopy)
CRD
3 minutes
Register the Court Decree
5 minutes
Annotate court decree/order to the
Birth/Marriage/Death Certificate
1minutes Loida Pingol
Assign Registry Number to court
Rochelle Romero
decree/order
5 minutes CRD
Issue Certificate of Registration and
authenticity of court decree
None 5 minutes Loida Pingol
Issue certified true copy of Court
Rochelle Romero
Decree ,birth/marriage/death
CRD
certificate with annotation of court
decree/order
5 minutes Lucena M. Flores
Prepare and forward endorsement
Leopoldo S. Palero
letter for PSA to CGDHII/ or authorized
Reynaldo,Jr. O. Legaspi
signatories.
1 day CRD
114
REQUIRED TIME
FEES FRAME
Transmit endorsement letter to PSA Loida Pingol
Main Office through LBC or other Rochelle Romero
courier. CRD
Lucena M. Flores
Advise client to bring the Certificate of Leopoldo S. Palero
Registration of Court Decree/Order Loida Pingol
together with the annotated document Rochelle Romero
to PSA Main Office CRD
•Issue Certificate of Registration of

Court Decree
For decisions promulgated outside the
city:
• Verify in court the authenticity of
the Court Decree/ Certificate of
Finality
4. After the court verification, annotate
Civil Registry document pursuant of the
decision.
15
• Inform client on the annotation/ None
minutes
remarks regarding registration of
document.
• Certify copy of annotated document
2. Acknowledged receipt of annotated 5. Issue copy of annotated document
documents. to client. Loida Pingol
• Advice client to submit one copy of None 3 minutes Rochelle Romero
Certificate of Registration to the CRD
Philippine Statistics Authority (PSA
TOTAL None 1 hour
115
10 Records Verification and Retrieval Section

Issuance of Certified Copy of Birth, Marriage, Death Certificate.
G2B- Government to Business
Who may avail: Owner of the document
Any other person duly authorized by law or by the owner of the documents
Valid ID
Authorization Letter/SPA Owner of the document
REQUIRED TIME
FEES FRAME
Request for verification slip for Birth, • Receive the request for Conrado Decena
Marriage, Death Certificate verification of Birth, Marriage, P 30.00 Noel P. Carlos
Fill-up the verification slip for Birth, Death Certificate. Macario Eguia
Marriage Death Certificate and present • Verify in the Index/ Register of 10 minutes Jasper Dela Cruz
a valid id.to the counter Birth, Marriage, Death Joy Tuazon
Certificate Romelio Legaspi
CRD
Pay the required amount to the Office Issue Order of Payment Noel P. Carlos
of the City Treasurer and present the - Birth Certificate Macario Eguia
official receipt back to Civil Registry - Marriage Certificate 50.00 Jasper dela Cruz
60.00 2 minutes
Department - Death Certificate Joy Tuazon
30.00
Romelio Legaspi
CRD
116
REQUIRED TIME
FEES FRAME
Wait for their names to be called Retrieve the original copy of Birth, Marriage, None Conrado Decena
Death Certifcate Noel P. Carlos
Macario Eguia
Xerox/type the Certification of Birth, none 5 minutes Jasper dela Cruz
Marriage, Death Certificate 5 minutes Joy Tuazon
Romelio Legaspi
Emy de Luna
CRD
Lucena M. Flores
Stamp the Birth, Marriage, Death Leopoldo S. Palero
Certificate for signature of authorized none 5 minutes Reynaldo, Jr. O. Legaspi
signatories Irma D. Reyes
CRD
Noel Carlos
Issue the Certified copy of the
Macario Eguia
original/Certification of Birth,
Jasper Dela Cruz
Marriage, Death Certificate
CRD
TOTAL 27 mins

- Client’s name
- Complete Address
mail address)
117

• Feedback or queries sent through phone or formal letter are forwarded to
the Office Head/ Officer-in-Charge/ Action Officer for appropriate action.
Response is then sent to the client through phone or formal letter.
- Client’s name
- Complete Address
mail address)
- Incident
- Evidence
complainant.
118

contact details:
- 8288-8811 local 2240/ 2249
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Civil Registry Department, 6th Floor Caloocan City Hall, between 8th
and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
119
OFFICE OF THE CITY BUILDING OFFICIAL
120
1 Building Permit
For the construction of new Building / Structure.
Office or Division: Office of the City Building Official (OCBO) – Building Permit Processing and Inspection Division
Who may avail: Residents of Caloocan
1. Accomplished Application Form signed by the owner, Office of the City Building Official- Receiving Officer
sealed and signed by architect/ civil engineer/ sanitary
engineer in charge of the construction
2. Lot plan (Blueprint 17” X 21”) Private Geodetic Engineer
3. Homeowners Association Clearance, if necessary Respective Homeowners Office.
4. Transfer Certificate of Title (TCT) – Certified by the Registry Registry of Deeds
of Deeds/ Deed of absolute Sale
5. Tax Declaration (Photocopy) Assessor’s Office
6. Tax Receipt (Photocopy) Assessor’s Office
7. Contract of lease (if the property is not owned by the Applicant
applicant)
8. Barangay Clearance for Building permit Barangay Office
9. Building Plans signed and sealed by Architect/ Civil Private Professionals
engineer/ Sanitary engineer (five sets)
10. Philippine Regulatory Commission (PRC) I.D. and Private Professionals
Professional Tax Receipt (PTR) of signing architect/
engineer in charge, with three specimen signatures
(Photocopy)
11. Bill of materials (two sets) Private Professionals
12. Specifications (two sets) Private Professionals
13. Scope of work (two sets) Private Professionals
14. Structural Computation- two-storey and above (two sets) Private Professionals
15. Soil Boring Test- three-storey and above (two sets) Private Professionals
16. Logbook (1 pc) Applicant
121
17. Locational Clearance Office of Land Use and Zoning Administration

18. Fire Safety Evaluation Clearance Bureau of Fire Protection
19. DOLE Clearance Department of Labor and Employment
20. Site Picture (1 Copy-5r) Applicant
PAID TIME
1. Submit documents with 1. Receive documents with None 15 minutes Engineer II (South) /
complete requirements. complete requirement. Engineering Assistant (North)
OCBO
2.1 Conduct Site Inspection. None 4 hours Engineering Assistant
2.2 Prepare and submit report. Engineer II
Const. Maintenance Capatas
OCBO South
Building Inspector Engineer I

OCBO North
2. Pay corresponding fee at 3.1 Process/ Review application Base on the 4 hours Line & Grade:
Treasury Dept. by Line and Grade, National Engineer II (South)
Architectural, Structural and Building Building Inspector (North)
Plumbing. Code and OCBO
3.2 Prepare Order of Payment City
(OP) and advise client to pay ordinances Architectural:
corresponding fee at Architect III (North & South)
Treasury Dept. OCBO
3.3 Conduct Final evaluation by
Chief Processing, Structural & Plumbing:
Enforcement and Final Engineer II (North & South)
Evaluator. OCBO
Assessment:
122

(South)
Building Inspector (North)
OCBO
Chief Processing:
Engineer III (South)
Engineer IV (North)
OCBO
Chief Enforcement:
Engineer IV (North)
OCBO
Final Evaluator:
Engineer II
OCBO
3. Receive Building Permit. 4. Issuance of Building Permit None 10 minutes CGAD II
by the Building then record OIC- OCBO
and release.
Base on the 8 hours and
National 25 minutes
Building
TOTAL
Code and
City
ordinances
123
2 Repair Permit
For Buildings / Dwellings / Structures that requires a partial fixing and mending
1. Accomplished Application Form signed by the owner, sealed Office of the City Building Official – Receiving Officer
and signed by architect/ civil engineer/ sanitary engineer in
charge of the construction
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City
4. Tax Receipt (Photocopy) latest Assessor’s Office
applicant)
6. Barangay Clearance for Repair permit Barangay Office
7. Photocopy of PRC I.D. and PTR receipts of signing Private Professionals
architect/ engineer in charge
8. Bill of materials (two sets) Private Professionals
9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant
PAID TIME
1. Submit documents with complete 1. Receive documents with None 10 minutes Engineer II (South) /
requirements. complete requirement. Engineering Assistant (North)
OCBO
Const. Maintenance Capataz
OCBO South
124
PAID TIME
OCBO North
2. Pay corresponding fee at 3.1 Prepare Order of Payment Base on the 4 hours Line & Grade:
Treasury Dept. (OP) and advise client to pay National Engineer II (South)
corresponding fee at Building Building Inspector (North)
Treasury Dept. Code and OCBO
3.2 Conduct Final evaluation by City
Chief Processing, ordinances Architectural:
Enforcement and Final Architect III (North & South)
Evaluator. OCBO
Structural & Plumbing:

Engineer II (North & South)
OCBO
Assessment:
(South)
OCBO
Chief Processing:
Engineer IV (North)
OCBO
Chief Enforcement:
Engineer IV (North)
125
PAID TIME
OCBO
Final Evaluator:
Engineer II
OCBO
3. Receive Repair Permit. 4. Issuance of Repair Permit by None 10 minutes CGAD II
the City Building Official then OIC- OCBO
record and release.
National 20 minutes
Building
TOTAL
Code and
City
ordinances
3 Demolition Permit
For existing Building / Structure / Dwelling that is subject for demolition.
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City
4. Tax Receipt (Photocopy) latest Assessor’s Office
126

applicant)
6. Barangay Clearance for Demolition Permit Barangay Office
7. Photocopy of PRC I.D. and PTR receipts of signing architect/ Private Professionals
engineer in charge
8. Demolition Methodology (two sets) Private Professionals
9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant
PAID TIME
1. Submit documents with complete 1. Receive documents with None 10 minutes Engineer II (South)
requirements. complete requirement. Engineering Asst. (North)
OCBO
OCBO South
OCBO North
Treasury Dept.. (OP) and advise client to pay National Engineer II (South)
Architectural:
Chief Processing, ordinances
Architect III (North & South)
Enforcement and Final
OCBO
Evaluator.
Structural &
Sanitary/Plumbing:
127
PAID TIME
OCBO
Assessment:
(South)
OCBO
Chief Processing:
Engineer IV (North)
OCBO
Chief Enforcement:
Engineer IV (North)
OCBO
Final Evaluator:
Engineer II
OCBO
3. Receive Demolition Permit. 4. Issuance of Demolition Permit None 10 minutes CGAD II
by the City Building Official OIC- OCBO
then record and release.
National 20 minutes
Building
TOTAL
Code and
City
ordinances
128
4 Occupancy Certificate
For Buildings / Dwellings / Structures upon construction completion and prior to human occupancy.
Type of Transaction: G2C- Government to Citizen
2. Approved Building Permit Plans (1 set – Original or Applicant / Owner’s Copy
Photocopy)
3. Building Permit with Official Receipt (1 set – Photocopy) Applicant
4. Sanitary & Plumbing Permit with Official Receipt (1 set – Applicant
Photocopy)
5. Electrical Permit with Official Receipt (1 set – Photocopy) Applicant
6. Mechanical Permit with Official Receipt (1 set – Photocopy) if Applicant
applicable
7. Electronic Permit with Official Receipt (1 set – Photocopy) if Applicant
applicable
8. Locational Clearance with Official Receipt (1 set – Photocopy) Office of Land Use and Zoning Administration
9. Site Picture (1 Copy - 5r) Applicant
PAID TIME
OCBO
129
PAID TIME
OCBO South

OCBO North
Treasury Dept. (OP) and advise client to pay National Engineer II (South)
Chief Processing, ordinances Architectural:
Enforcement and Final Architect III (North & South)
Evaluator. OCBO
Structural &
Sanitary/Plumbing:
OCBO
Assessment:
(South)
OCBO
Chief Processing:
Engineer IV (North)
OCBO
130
PAID TIME
Chief Enforcement:
Engineer IV (North)
OCBO
Final Evaluator:
Engineer II
OCBO
3. Receive Occupancy Certificate. 4. Issuance of Occupancy None 10 minutes CGAD II
Certificate by the City OIC- OCBO
Building Official then record
and release.
National 20 minutes
Building
TOTAL
Code and
City
ordinances
5 Mechanical Permit
For Buildings / Dwellings / Structures that contain of Air-Conditioning Units with maximum of 2hp capacity and Generator with maximum
of 5hp capacity.
Office or Division: Office of the City Building Official (OCBO) – Mechanical Permit Processing and Inspection Division
Who may avail: Entities doing Business in Caloocan City
131
and signed by architect/ civil engineer in charge of the
construction
2.Approved Building Permit – 1 set Photocopy Applicant
3. Mechanical Plans signed and sealed by Mechanical Engineer Private Professionals
(20x30 Blueprint - 3 sets)
4. Bill of Materials Signed & Sealed – 2 sets Private Professionals
5.Structural Analysis Signed & Sealed – 2 sets Private Professional
6. Photocopy of Philippine Regulatory Commission (PRC) I.D. Private Professionals
and Professional Tax Receipt (PTR) of signing architect/
engineer in charge, with three specimen signatures (1 copy)
PAID TIME
OCBO
2. Pay corresponding fee at 2.1 Conduct Site Inspection. None 4 hours Building Inspector
Treasury Dept. 2.2 Prepare and submit report. Assessment:
2.3 Issue Order of Payment (OP) Const. Maintenance Capataz
and advise client to pay OCBO North & South
corresponding fee at
Treasury Dept.
3.1 Process/ Review application. Base on the 4 hours Engineer III
3.2 Conduct Final evaluation. National or
Building Code Engineer II
and City OCBO
ordinances
3. Receive Mechanical Permit. 4. Issuance of Mechanical None 10 minutes CGAD II
Permit by the City Building OIC- OCBO
Official then record and
release.
132
PAID TIME
National 20 minutes
Building
TOTAL
Code and
City
ordinances
6 Issuance of Signage Permit

For Illuminated / Painted Signboard with maximum of 2x2 sqm.
Office or Division: Office of the City Building Official (OCBO) – Building Permit and Inspection Division (Signage Permit and
Inspection Division)
Who may avail: Entities doing Business in Caloocan City
For Renewal of Signage Permit:
1. Accomplished Application Form signed by the owner and Office of the City Building Official – Receiving Officer
signed and sealed by architect/ civil engineer in charge of the
construction
2. Mayor’s/Business Permit (Photocopy) Applicant
3. Previous Signage Permit (Photocopy) Applicant
4. Philippine Regulatory Commission (PRC) I.D. (Photocopy) and Private Practitioner
Professional Tax Receipt (PTR) of signing architect/ engineer in
charge, with three specimen signature and seal (1 copy)
Additional Requirements for New Applicants:
1. Signage Plans signed and sealed by Architect/ Civil Engineer Private Practitioner
(A3 Paper - 2 sets)
2. Bill of Materials Signed & Sealed (2 sets) Private Practitioner
3. Approved Building Permit (photocopy) Applicant
133
4. Structural Analysis Signed & Sealed (2 sets) Private Professional Civil / Structural Engineer
5. Site Picture (1 copy - 5r) Applicant
5. Contract of lease (if applicable and if the property is not owned by Applicant
the applicant)
PAID TIME
1. Submit documents with complete 1. Receive documents with None 10 minutes Engineer II
requirements. complete requirement. OCBO South
2. Pay corresponding fee at 2.1 Conduct Site Inspection. None 4 hours Admin Aide IV
Treasury Dept. 2.2 Prepare and submit report. OCBO North & South
2.3 Issue Order of Payment (OP)
and advise client to pay
corresponding fee at
Treasury Dept.
3.1 Process/ Review application. Base on the 4 hours Engineer III
3.2 Conduct Final evaluation. National OCBO
Building Code
and City
ordinances
3. Receive Signage Permit. 4. Issuance of Signage Permit None 10 minutes CGAD II
National 20 minutes
Building
TOTAL
Code and
City
ordinances
7 Electrical Permit
For Residential dwellings single phase service entrance.
Office or Division: Electrical Permit Processing and Inspection Division
134
Who may avail: Residence & Entities doing Business in Caloocan City
and signed by architect/ civil engineer in charge of the
construction
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds
3.Contract of lease ( if the property is not owned by the applicant) Applicant – Lot Owner
5. Tax Receipt (Photocopy) Assessor’s Office
6. Electrical Plans signed and sealed by Electrical Engineer Private Professionals
(20x30 Blueprints - 3 sets)
7. Bill of Materials Signed & Sealed – 2 sets Private Professionals
8.Electrical Design Analysis Signed & Sealed – 2 sets Private Professional Electrical Engineer
9. Photocopy of Philippine Regulatory Commission (PRC) I.D. Private Professionals
and Professional Tax Receipt (PTR) of signing architect/
engineer in charge, with three specimen signatures (1 copy)
10. Approved Building Permit – 1 set Photocopy Applicant
11. Barangay Clearance for Electrical Permit (1 copy) Barangay Office
12. Site Picture (1 copy-5r) Applicant
13. Yellow Card Application Meralco
PAID TIME
OCBO
2. Pay corresponding fee at 2.1 Conduct Site Inspection. None 4 hours Electrical Inspector
Treasury Dept. 2.2 Prepare and submit report. Engineer II
2.3 Issue Order of Payment (OP) OCBO
and advise client to pay Assessment:
135
PAID TIME
corresponding fee at Electrical Inspector
Treasury Dept. OCBO
3.1 Process/ Review application. Base on the 4 hours Engineer II
3.2 Conduct Final evaluation. National OCBO
Building Code
and City
ordinances
3. Receive Signage Permit. 4. Issuance of Signage Permit None 10 minutes CGAD II
National 20 minutes
Building
TOTAL
Code and
City
ordinances

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated
- Client’s name
- Complete Address
136

to the applicant.
Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the
applicant through phone or formal letter.
information:
- Applicant’s name
- Complete Address
- Incident
- Evidence
137

- 8288-8811 local 2235/ 2300
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Office of the City Building Official, 2nd Floor Caloocan City Hall, between 8th and
138
PEOPLE’S LAW ENFORCEMENT BOARD
139
1 Complaints Against Erring PNP Personnel

People’s Law Enforcement Board (PLEB) receives and process complaints against any uniformed members of the Philippine National
Police (PNP)
Office or Division: People’s Law Enforcement Board (PLEB)

Who may avail: All
1. Complaint Sheet PLEB
2. Certificate of Non-forum Shopping PLEB
3. Complaint Affidavit Client
4. Supporting Documents relative to the complaint Client
REQUIRED TIME
FEES FRAME
1.1 Secure and accomplish Complaint 1.1 Provide complaint sheet and None 15 minutes Administrative Aide III
Sheet and Certificate of Non-forum certificate of non-forum shopping PLEB
Shopping form
Submit all accomplished forms with 1.2 Receive and check submitted
1.2 the complaint affidavit and other documents as to completeness
supporting documents and compliance
1.3 Endorse to Administrative Aide VI
1.3 Receive copies of the documents 1.4 Provide client with copies of
and wait for further notification documents and advise to wait for
further notification of scheduled
hearing
2.1 Evaluate to determine jurisdiction None 3 days Administrative Aide VI
2.1.1. Place of Incident PLEB
2.1.2. Level of Rank Coverage
(for certain rank restrictions,
140
REQUIRED TIME
FEES FRAME
secure clearance from the Office
of the President)
2.1.2. Probable Cause or Cause
2.2 of Action
Record and docket case for
2.3 formal charge
Prepare and Issue Service of
Summons for the respondent
2.4 (PNP Personnel)
Endorse to Process Server
3.1 Issue Summon to the respondent None 1 day Administrative Aide I
(Respondent to reply within 7 PLEB
days)
2.1 Acknowledge receipt of Subpoena/ 4.1 Prepare and Issue Subpoena/ None 1 day Administrative Aide VI
Notice of Hearing Notice of Hearing to both parties or
after 7 days from issuance of Administrative Aide I
summon PLEB
3.1 Attend scheduled case hearing 5.1 Conduct Adjudication Process None 25 days Members of the Board
(Paused-Clock) District I and District II
PLEB
4.1 Prepare and submit position 6.1 Receive required documents None 1 day Officer-of-the-Day
papers, 15 days after the Endorse to the Adjudication PLEB
adjudication process (complainant Board (Conduct clarificatory
and respondent) 6.2 hearing if necessary)
7.1 Decide/ resolve the case None 20 days Members of the Board
PLEB
5.1 Acknowledge receipt of the issued 8.1 Release/ serve copies of None 5 days Administrative Aide VI
case decision/ resolution decision/resolution of the case or
8.2 Administrative Aide III
141
REQUIRED TIME
FEES FRAME
Record and file resolution in the PLEB
docket book (The board shall
conduct another deliberation, if
Motion for reconsideration is filed)
9.1 Prepare Certificate of Finality of None 10 minutes Administrative Aide VI
Decision PLEB
9.2 Endorse it to the Chief of Office
10.1 Review and affix signature on the None 10 minutes Chairman of the PLEB
Certificate of Finality of Decision
Forward to Admin. Aide VI
10.2
11.1 Release and issue Certificate of None 3 days Administrative Aide VI
Finality Decision to all concerned or
local and national government Administrative Aide III
agencies PLEB
TOTAL None 60 days*

- Client’s name
- Complete Address
142

information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
Officer for appropriate action. Response will be sent to the complainant through a formal letter.
143

- 8288-8811 local 2244
• Email Address:
- [email protected]
• Office Address:
- People’s Law Enforcement Board Office, 2nd Floor Caloocan City Hall, between 8th and
144
PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT
145
1 Redemption of Apprehended Licenses

Redemption of apprehended licenses and/or impounded vehicle shall be within 5 working days from date of apprehension.
Office or Division: Public Safety and Traffic Management Department (PSTMD) – Tricycle and Pedicab Regulations Division –
License Redemption Section
Who may avail: Traffic Violators
1. Original Uniform Ordinance Violation Receipt (UOVR) Client
2. Any valid identification card of violator (and representative, if Client or any government agency issuing ID
applicable) (Original and photocopy)
3. Letter of Authorization (if to be redeemed by a representative) Client
4. Affidavit of Loss (for lost UOVR) Client
REQUIRED TIME
FEES FRAME
1.1 Surrender original UOVR. 1.1 Receive and assess corresponding None 10 minutes Administrative Aide IV
1.2 Receive issued Order of Payment violations indicated in the UOVR.
PSTMD – Traffic and
(OP) (In case of contest of violations, client Pedicab Regulatory
1.3 Proceed to City Treasury is referred to the Adjudication Board)
Services (TPRS)
Department (CTD) for payment. 1.2 Issue OP on violation fees incurred.
1.3 Advise client to proceed to CTD for
payment.
2.1 Present OP to the cashier and pay 2.1 Receive OP and payment for Refer to 15 minutes Cashier
corresponding fees. violation fees. posted City Treasury Department
2.2 Receive Official Receipt (OR). 2.2 Issue OR. violation fee
2.3 Return to License Redemption matrix
Section.
3.1 Present original OR and submit 3.1 Check and verify OR. None 10 minutes Administrative Aide IV
photocopy. PSTMD - TPRS
146
REQUIRED TIME
FEES FRAME
3.2 Acknowledge receipt of redeemed 3.2 Record OR number and date in the
driver’s license and/or impounded Releasing Form/ logbook.
vehicle. 3.2 3.2 Release driver’s license and/or
vehicle, if impounded.
Refer to
posted
TOTAL 35 minutes
violation
fee matrix
2 Contest of Traffic Violations (UOVR) and other complaints

The Office of the City Mayor - Public Information Division provides assistance in coverage and documentation of city events.
Office or Division: Public Safety and Traffic Management Department (PSTMD) – Administrative Division – Adjudication Board
Section
Who may avail: Traffic Violator being issued by a UOVR
1. Original Uniform Ordinance Violation Receipt (UOVR) Client
2. Formal Complaint Client
3. Evidence/witnesses (if necessary) Client
4. Affidavit of Loss (for lost UOVR) Client
REQUIRED TIME
FEES FRAME
1.1 Surrender the original UOVR. 1.1 Receive and evaluate violations None 25 mins Assigned Hearing Officer
1.2 Fill out Complaint Form. indicated in the UOVR. PSTMD
1.2 Provide Complaint Form to the (Paused-
driver clock)
147
REQUIRED TIME
FEES FRAME
1.3 Prepare for brief interview and 1.3 Conduct brief interview
provide evidence to justify 1.4 Evaluate the validity of the
complaint, if necessary. complaint
1.5 Schedule adjudication and send
summon to complainant and
respondent
2.1 Attend adjudication procedure. 2.1Conduct adjudication procedures None 25 minutes Assigned Hearing Officer
2.2 Wait for the resolution of the and review case files. PSTMD
Adjudication Board. 2.2 Release Resolution Order to nullify
the violation cited in the UOVR.
(In case that the complaint is
considered invalid, advise client to
follow the steps on License
Redemption or Service No.1)
3.1 Proceed to redemption section 3.1 Receive and record Resolution None 10 minutes Administrative Aide IV
(TPRS) and present Resolution Order in the Releasing Form/
PSTMD
Order. logbook.
3.2 Acknowledge receipt or redemption 3.2 Release Driver’s License or
of driver’s license and/or impounded vehicle to the client
impounded vehicle.
3 Issuance of Non-Obstruction Clearance to Business

Office or Division: Office of the City Mayor - Public Information Division (OCM-PID)
Type of Transaction: All
148
Who may avail: All

Application for Non-Obstruction Clearance Business Permits and Licensing Office (BPLO)
Business Registration (original and photocopy) Department of Trade and Industry (DTI) or
Securities and Exchange Commission (SEC)
Sanitary Permit (original and photocopy)
Official Receipt (original and photocopy) City Treasurer’s Office (CTO)
Community Tax Certificate (original and photocopy) City Treasurer’s Office (CTO)
Barangay Clearance (original and photocopy) Barangay
Sketch of the Area Client
Picture or façade of the establishment Client
REQUIRED TIME
FEES FRAME
1. Secure all necessary requirements 1. Receive and verify submitted None 5 minutes Security Guard II
and apply for non-obstruction requirements. PSTMD
clearance.
2. Conduct ocular inspection of the None 30 minutes Security Guard II
establishment. PSTMD
3. Assess compliance of the business None 10 minutes Security Guard II -
and recommend issuance of PSTMD
clearance
4. Prepare Inspection Report and Non- None 20 minutes Administrative Aide IV -
Obstruction Clearance for approval. PSTMD
5. Sign and approve clearance. None 5 minutes Officer-in-Charge-
PSTMD South
Officer-in-Charge-
PSTMD North
2. Secure approved clearance. 6. Release clearance. None 5 minutes Security Guard II
149
REQUIRED TIME
FEES FRAME
PSTMD
3 days and
TOTAL None
1 hour
4 Issuance of Franchise and Mayor’s Permit

Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units
in public streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit.
Office or Division: Public Safety and Traffic Management Department (PSTMD) – Tricycle and Pedicab Regulatory Office
Who may avail: Private and Public Utility Tricycle and Pedicab Owners/Drivers
1. Official Receipt/ Certificate of Registration (photocopy) Client/ LTO
2. Barangay Clearance/ Certificate Barangay
3. Certificate of No Objection Tricycle Operators and Drivers Association (TODA)
4. Road Worthiness Clearance Tricycle and Pedicab Regulatory Services
5. Copy of old/ previous franchise (Renewal) Tricycle and Pedicab Regulatory Services
REQUIRED TIME
FEES FRAME
1. Submit complete requirements for 1.1 Receive and evaluate complete None 2 minutes TPRS
evaluation. requirements.
1.2 Advise client to follow-up after 1
week.
1.3 Endorse to for verification.
2.1 Verify records and issue Notarized None 5 minutes TPRS
Application.
150
REQUIRED TIME
FEES FRAME
2.3 Endorse to Franchising Board for
public hearing.
3.1 Conduct public hearing of None 1 week Franchising Board
Application for Franchise. Sangguniang Panlungsod
3.2 Approve application.
2.1 Proceed to CTO for payment. 4.1 Issue Order of Payment to 10 minutes Cashier
2.2 Receive issued Official Receipt approved franchise application. City Treasurer’s Office
(OR). 4.2 Receive payment and issue OR for:
• Tricycle and/or, P 405.00/
• Pedicab P 330.00
• Annual Fee P 580.00
3. Submit OR to PSTMD. 5.1 Receive OR and encode data None 30 minutes TPRS
5.2 Print Franchise and Mayor’s Permit
and issue identification card (ID)
and sticker.
5.3 Endorse to OIC / Chief for approval:
6. Sign and approve permit. None 5 minutes Chief – TPRS
Officer-in-Charge -
PSTMD
4. Receive Franchise and Mayor’s 7. Release Franchise and Mayor’s 5 minutes Administrative Staff -
Permit. Permit TPRS
Tricycle: 1 week and
P 405.00 57 minutes
Pedicab:
TOTAL
P 330.00
Annual Fee:
P 580.00
151

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and
- Client’s name
- Complete Address
Contact details (telephone number, cellular phone number, electronic mail address)
How feedbacks are processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-
in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone
or formal letter.
information:
- Client’s name
- Complete Address
- Incident
Evidence
152

complainant.
- 5489 – 1070
- 5668 – 7142
- 5961 – 1863
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
Public Safety and Traffic Management Department, 6th Floor Caloocan City Hall, between 8th
153
TAXES AND FEES
154
CITY ASSESSMENT DEPARTMENT
155
1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes)

This service involves the issuance of a new Tax Declaration to transfer real property taxation to the new property owner after registration
of the real property in the Caloocan City Registrar of Deeds.
The service is categorized into three (3) classifications – simple, complex, and highly technical.
Office or Division: ASSESSMENT DIVISION, TAX MAPPING DIVISION, and ASSESSMENT RECORDS
Simple (3 WORKING DAYS)
Classification: Real property unit has been the subject of a transaction within the preceding six (6) months. Ocular
inspection is not required.
Who may avail: New property owner
1. Certified True Copy of Title Registry of Deeds
2. Photocopy of any applicable document of transfer of
ownership, such as:
• Deed of Sale Principal (Either seller or buyer)
• Deed of Donation Principal (Either donor or donee)
• Extrajudicial Settlement of Estate Principal (Surviving heirs)
• Self-Adjudication Principal (Lone surviving heir)
• Deed of Assignment Principal (Either assignor or assignee)
• Deed of Conveyance/Re-conveyance Real Estate Developer; HDMF
• Certificate of Sale with Affidavit of Consolidation Mortgage Firm; Bank
3. Tax Clearance or Photocopy of Realty Tax Receipt (Current City Treasury Department
year)
4. Certified True Copy of Transfer Tax Receipt City Treasury Department
5. Certificate Authorizing Registration (CAR) - Blue copy & 1 Bureau of Internal Revenue
photocopy
6. Tax Declaration (Previous owner) City Assessment Department
156
7. Photocopy of Subdivision Plan (if lot is Land Registration Authority

segregated/consolidated)
8. Photocopy of Mayor’s Permit (if the vendor is a company) Business Permits and Licensing Office
9. Certified True Copy of Business Tax Receipt (if the vendor is a City Treasury Department
company)
10. Photo and sketch of the property Principal
11. Proof of Identification
• Principal
Photocopy of Government Issued Identification Card LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
• Representative
Photocopy of Government Issued Identification Card of the LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
person being represented (Principal)
Photocopy of Government Issued Identification Card of LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
representative
12. Photocopy of Special Power of Attorney (SPA) or Principal
Authorization letter
REQUIRED TIME PERSON
FEES FRAME RESPONSIBLE
1.1 Submit all required documents at 1.1 Check the accuracy and None 15 Minutes Tax Mapping Aide
either Window 31 or Window 32 completeness of documents or
1.2 Receive Routing Slip (RS) 1.2 Attach Routing Slip (RS) in the Computer
1.3 Follow-up after 2 days on the status document Maintenance
of tax declaration. 1.3 Provide RS to client and inform the Technologist
applicable processing period for
the transaction
(In case of non-compliance, advise
client to submit necessary
requirements)
157

1.4 Endorse documents to assigned
appraiser
2.1 Prepare Field Appraisal and None 2 Hours (SOUTH CALOOCAN)
Assessment Sheet (FAAS) Local Assessment
2.2 Forward documents and FAAS to Operations Officer III
Window 31 or Window 32 (1)
or
Local Assessment
Operations Officer II
(2)
or
Local Assessment
Operations Officer I
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
1 – 2 Days Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
Operations Officer IV
(1)
or
158

Local Assessment
Operations Officer III
(1)
or
Administrative
Assistant III (1)
3.1 Record FAAS and attachments in None 10 Minutes Tax Mapping Aide
the logbook or
3.2 Endorse documents and FAAS to Computer
City Assessor for review and Maintenance
approval Technologist
(Window 31 or 32)
4.1 Review and approve FAAS None 5 Minutes City Government
4.2 Record approved FAAS and Department Head II
attachments in the logbook or
4.3 Forward approved FAAS and Officer-in-Charge
attachments to Assessment
Records Division Tax Mapping Aide
5.1 Assign Assessment Real Property None 10 Minutes Assessment Clerk III
Number (ARPN)
5.2 Record and endorse to Tax
Mapping Division
6.1 Assign Property Identification None 10 Minutes Tax Mapper 1
Number (PIN)
6.2 Record in the logbook and refer to
Administrative Assistant I
159

7.1 Encode approved FAAS in Real None 15 Minutes Assessment Clerk III
Property Tax Administration System (1)
(RPTAS) and print Tax Declaration or
7.2 Forward to Administrative Officer I Administrative
Assistant II (1)
or
Administrative
Assistant I (2)
8.1 Review the accuracy and None 15 Minutes Administrative Officer I
completeness of entries in the Tax
Declaration
8.2 Endorse Tax Declaration to
assigned appraiser
9.1 Affix signature in the Tax None 10 Minutes (SOUTH CALOOCAN)
Declaration Local Assessment
9.2 Endorse Tax Declaration to City Operations Officer III
Government Department Head II or (1)
Officer-in-Charge, City Assessor or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
160

Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
10. Sign the Tax Declaration None 10 Minutes City Government

Department Head II
or
Officer-In-Charge
2. Receive Owner’s copy of Tax 11. Release Owner’s copy of Tax None 10 Minutes Tax Mapping Aide
Declaration Declaration (Window 31 or Window or
32) Computer
Maintenance
Technologist
2 Days 3
TOTAL None Hours 50
Minutes
161
Classification: Complex (7 WORKING DAYS) Ocular inspection is required.
ownership, such as:
3. Tax Clearance or Photocopy of Realty Tax Receipt (Current City Treasury Department
year)
5. Certificate Authorizing Registration (CAR) - Blue copy & 1 Bureau of Internal Revenue
photocopy
6.Tax Declaration (Previous owner) City Assessment Department
8. Photocopy of Mayor’s Permit (if the vendor is company) Business Permits and Licensing Office
9. Certified True Copy of Business Tax Receipt (if the vendor is City Treasury Department
company)
• Principal
162
• Representative
representative
of tax declaration. 1.3 Provide RS to client and inform the Technologist
applicable processing period for the
transaction
requirements)
appraiser
2.1 Conduct ocular inspection None 1 – 3 Days (SOUTH CALOOCAN)
2.2 Prepare Field Appraisal and
or
163

Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)
or
Tax Mapping Aide (1)
or
Assessment Clerk I (1)
or
Administrative Aide III
(2)
or
(1)
or
1 – 5 Days
164

(1)
or
Metro Aide I (1)
or
Job Order (5)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS
Assessment Clerk III
(1)
or
or
(3)
165

or
(1)
or
Job Order (5)
the logbook or
(Window 31 or 32)
4.1 Review and approve FAAS None 2 Hours City Government
4.2 Record approved FAAS and Assistant Department
attachments in the logbook Head II
4.3 Forward approved FAAS and or
attachments to Assessment Officer-in-Charge
Records Division
Tax Mapping Aide
5.1 Assign Assessment Real Property None
Number (ARPN) 10 Minutes
Mapping Division
6.1 Assign Property Identification None
Number (PIN) 10 Minutes
Tax Mapper 1
166

7.1 Encode approved FAAS in Real None Assessment Clerk III
(RPTAS) and print Tax Declaration 15 Minutes or
Assistant II (1)
or
Administrative
Assistant I (2)
8.1 Review the accuracy and None
completeness of entries in the Tax 15 Minutes
Declaration Administrative Officer I
assigned appraiser
Government Department Head II or (1)
Officer-in-Charge, City Assessor or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
167

Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)

Assistant Department
Head II
or
Officer-In-Charge
32) Computer
Maintenance
Technologist
168

8 Days 3
TOTAL None Hours 45
Minutes
Classification: Highly Complex (20 WORKING DAYS)
PROPERTY IS SUBJECT OF COURT LITIGATION; WHEN THERE IS MULTIPLE OWNERSHIP;
VOLUMNIOUS DOCUMENTS ARE INVOLVED. OCULAR INSPECTION IS REQUIRED.
ownership, such as:
3. Tax Clearance or Photocopy of Realty Tax Receipt (Current year) City Treasury Department
5. Certificate Authorizing Registration (CAR) - Blue copy & 1 photocopy Bureau of Internal Revenue
169
company)
• Principal
• Representative
Photocopy of Government Issued Identification Card of the LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG (Principal)
person being represented
representative
1.3 Follow-up after 17 days on the document Maintenance
status of tax declaration. 1.3 Provide RS to client and inform the Technologist
transaction
requirements)
appraiser
2.1 Conduct ocular inspection None 1-10 Days (SOUTH CALOOCAN)
170

2.2 Prepare Field Appraisal and
or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)

or
or
Assessment Clerk I
(1)
or
171

(2)
or
(1)
or
1-15 Days (1)
or
Metro Aide I (1)
or
Job Order (5)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS
172

(1)
or
Or
(3)
Or
(1)
Or
Job Order (5)
3.1 Record FAAS and attachments in None 10Minutes Tax Mapping Aide
the logbook or
(Window 31 or 32)
5.1 Assign Assessment Real Property None 10 Minutes
Number (ARPN)
173

Mapping Division
6.1 Assign Property Identification None 10 Minutes
Number (PIN)
Tax Mapper 1
Assistant II (1)
or
Administrative
Assistant I (2)
8.1 Review the accuracy and None 15 Minutes
completeness of entries in the Tax
Administrative Officer
Declaration
I
assigned appraiser
Declaration
9.2 Endorse Tax Declaration to City Local Assessment
Government Department Head II or Operations Officer III
Officer-in-Charge, City Assessor (1)
or
Local Assessment
(2)
174

or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)

Department Head II
or
Officer-In-Charge
175

32) Computer
Maintenance
Technologist
25 Days 3
TOTAL None Hours 45
Minutes
2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Real Property)

This service pertains to the issuance of a new Tax Declaration when a real property unit is consolidated and/or segregated. It is done in
order to update the City’s real property tax map and assessment records.
Classification: Complex (7 WORKING DAYS)
Ocular inspection is required.
Who may avail: Registered and new property owner
ownership, such as:
176

3. Tax Clearance or Photocopy of Realty Tax Receipt (Current
City Treasury Department
year)
5. Certificate Authorizing Registration (CAR) - Blue copy & 1
Bureau of Internal Revenue
photocopy
company)
• Principal
• Representative
representative
1.2 Receive Routing Slip (RS)
177

1.3 Follow-up after 5 days on the status 1.2 Attach Routing Slip (RS) in the Computer
of tax declaration. document Maintenance
1.3 Provide RS to client and inform Technologist
the applicable processing period for
the transaction
requirements)
appraiser
2.2 Prepare Field Appraisal and Local Assessment
Assessment Sheet (FAAS) Operations Officer III
2.3 Forward documents and FAAS to (1)
Window 31 or Window 32 or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
178

FIELD VERIFIERS
Tax Mapper II (1)
or
or
Assessment Clerk I
(1)
or
(2)
or
(1)
or
(1)
1 – 5 Days or
Metro Aide I (1)
v
Job Order (5)
(NORTH CALOOCAN)
Local Assessment
(1)
or
179

Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS

(1)
or
or
(3)
or
(1)
or
Job Order (5)
the logbook or
(Window 31 or 32)
180

attachments to Taxmapping
Division Tax Mapping Aide
5.1 Assign new Property Identification None 10 Minutes
Number (PIN)
Tax Mapper 1
Administrative Records Division
Number (ARPN)
7. Encode approved FAAS in Real None 15 Minutes Assessment Clerk III
Property Tax Administration (1)
System (RPTAS) and print Tax or
Declaration Administrative
Assistant II (1)
or
Administrative
Assistant I (2)
8.1 Review the accuracy and None 15 Minutes Administrative Officer
completeness of entries in the Tax I
Declaration
assigned appraiser
181

Declaration
Government Department Head II Operations Officer III
or Officer-in-Charge, City (1)
Assessor or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
182

Local Assessment
(1)
or
Administrative
Assistant III (1)
Department Head II
or
Officer-In-Charge
Declaration Declaration (Window 31 or or
Window 32) Computer
Maintenance
Technologist
8 Days 3
TOTAL None Hours 45
Minutes
3 Issuance of Tax Declaration of Undeclared Real Property

This service applies when a real property is declared for the first time.
183
1. Building
• Photocopy of Building Plan Contractor or Engineer of choice
• Photocopy of Building Permit Office of the City Building Official
• Tax Declaration of Land City Assessment Department
2. Machinery
• Notarized copy of Sworn Statement of True Value of Blank Form – City Assessment Department
Machinery To be accomplished by Principal
3. Photocopy of Tax Clearance or Real Property Tax Receipt
City Treasury Department
(Current Year)
4. Tax Declaration of Land and Building City Assessment Department
• Principal
• Representative
representative
6. Photocopy of Special Power of Attorney (SPA) or Authorization Principal
letter
of tax declaration. 1.3 Provide RS to client and inform Technologist
the applicable processing period
for the transaction
184

requirements)
appraiser
Window 31 or Window 32 or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)

or
185

or
Assessment Clerk I
(1)
or
(2)
or
(1)
or
(1)
or
Metro Aide I (1)
v
Job Order (5)
1 – 5 Days (NORTH CALOOCAN)

Local Assessment
(1)
or
Local Assessment
(1)
or
186

Administrative
Assistant III (1)
FIELD VERIFIERS
(1)
or
or
(3)
or
(1)
or
Job Order (5)
the logbook or
(Window 31 or 32)
Officer-in-Charge
187

4.3 Forward approved FAAS and Tax Mapping Aide
attachments to Tax Mapping
Division
5.1 Assign new Property Identification None 10 Minutes
Number (PIN)
Tax Mapper 1
Administrative Records Division
Number (ARPN)
7. Encode approved FAAS in Real None 15 Minutes Assessment Clerk III
Assistant II (1)
or
Administrative
Assistant I (2)

Declaration
assigned appraiser
Declaration
188

Government Department Head II Operations Officer III
or Officer-in-Charge, City (1)
Assessor or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
189

Administrative
Assistant III (1)

Department Head II
or
Officer-In-Charge
Window 32) Computer
Maintenance
Technologist
8 Days 3
TOTAL None Hours 45
Minutes
4 Issuance of New Tax Declaration (Request for Real Property Tax Exemption)
Classification: Highly Complex (20 WORKING DAYS)
PROPERTY IS SUBJECT TO LEGAL OPINION; VOLUMNIOUS DOCUMENTS ARE INVOLVED; OCULAR
INSPECTION IS REQUIRED.
Who may avail? Registered and new property owner
1. Letter request addressed to the City Assessor or Officer-In-Charge Requesting party
2. SEC Registration Securities and Exchange Commission
190
3. Articles of Incorporation Principal

4. By-Laws Principal
6.Tax Declaration of Land and/or Improvement City Assessment Department
7. If requester is different from the landowner: Principal
• Contract of Lease
• Deed of Usufruct
• Any document evidencing authority to use the property
8. Photo of the property Principal
• Principal
• Representative
representative
11. Inspection Report City Assessment Department
1.3 Follow-up after 17 days on the document Maintenance
status of tax declaration. 1.3 Provide RS to client and inform the Technologist
transaction
191

requirements)
appraiser
2.1 Conduct ocular inspection None 1-10 Days (SOUTH CALOOCAN)
LAOO III or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)

or
192

or
Assessment Clerk I
(1)
or
(2)
or
(1)
or
(1)
or
Metro Aide I (1)
v
Job Order (5)
1-15 Days (NORTH CALOOCAN)

Local Assessment
(1)
or
Local Assessment
(1)
or
193

Administrative
Assistant III (1)
FIELD VERIFIERS

(1)
or
or
(3)
or
(1)
or
Job Order (5)
the logbook or
City Legal Department for review Maintenance
and release of legal opinion 7 Days Technologist
3.3 Receive legal opinion from City (Window 31 or 32)
Legal Department
194

5.1 Assign Assessment Real Property None
Number (ARPN) 10 Minutes
Tax Mapper 1
Mapping Division
6.1 Assign Property Identification None
Number (PIN) 10 Minutes
Assistant II (1)
or
Administrative
Assistant I (2)

Declaration
assigned appraiser
Declaration
195

Government Department Head II or Operations Officer III
Officer-in-Charge, City Assessor (1)
or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
196

Administrative
Assistant III (1)

Department Head II
or
Officer-In-Charge
2. Receive Owner’s copy of Tax 11. Release Owner’s copy of Tax None Tax Mapping Aide
Declaration Declaration (Window 31 or Window 10 Minutes or
32) Computer
Maintenance
Technologist
25 Days 4
TOTAL None Hours 5
Minutes
5 Cancellation of Assessment Record

This service involves the cancellation of record in the Tax Map Control Roll, as well as computer data in the Real Property Tax
Administration System, of buildings and/or machineries that no longer exist.
Office or Division: TAX MAPPING DIVISION, and ASSESSMENT RECORDS

Classification: Complex (7 WORKING DAYS) Ocular inspection is required.
1. Letter request addressed to the City Assessor or Officer-In-Charge Requesting party
2. Tax Declaration of Land and Building, or Machinery City Assessment Department
197
3. Photocopy of Tax Clearance or Real Property Tax Receipt City Treasury Department
(Current Year)
4. Barangay Certification attesting that subject lot is vacant Barangay (where the subject property is located)
5. Photocopy of Demolition Permit Office of the City Building Official
6. Photograph and sketch of the property Requesting party
• Principal
• Representative
representative
1.1 Submit letter request for cancellation 1.1 Check the accuracy and
and the required documents completeness of documents
1.2 Receive duplicate copy of letter (In case of non-compliance, advise
request with stamp of receipt client to submit necessary
1.3 Follow-up after 5 days on the status requirements)
None 15 Minutes Tax Mapping Aide
of tax declaration. 1.2 Receive letter request with
attachments and give duplicate
copy of letter to client
1.3 Record and endorse documents
to assigned appraiser
2.1 Conduct ocular inspection 1 – 3 Days (SOUTH CALOOCAN)
2.2 Prepare Inspection Report and Local Assessment
None
Notice of Cancellation Operations Officer III
(1)
198

2.3 Forward documents to or
Assessment Records Division Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)
or
or
Assessment Clerk I
(1)
or
(2)
or
(1)
199

or
(1)
or
Metro Aide I (1)
or
Job Order (5)

Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS
(1)
or
or
(3)
200

or
(1)
or
Job Order (5)
3.1 Record Inspection Report and Tax Mapping Aide
Notice of Cancellation and
attachments in the logbook None 10 Minutes
3.2 Endorse documents to City
Assessor for review and approval
4.1 Review and approve Inspection City Government
Report and Notice of Department Head II
Cancellation or
4.2 Record approved Inspection Officer-in-Charge
Report and Notice of None 2 Hours Tax Mapping Aide
Cancellation
4.3 Forward approved Inspection
Report and Notice of Cancellation
to Assessment Records Division
5.1 Assign Notice of Cancellation
Number
None 10 Minutes Assessment Clerk III
5.2 Record and refer to Tax Mapping
Division
6.1 Update record in Tax Map
Control Roll (TMCR)
None 15 Minutes Tax Mapper I
6.2 Record and refer to
201

7.1 Encode annotation of Assessment Clerk III
cancellation in Real Property Tax (1)
Administration System (RPTAS) or
and footnote action taken on letter Administrative
None 15 Minutes
request Assistant II (1)
7.2 Forward to Assessment Records or
Division Administrative
Assistant I (2)
2. Receive Owner’s copy of the Notice of 8. Release Owner’s copy of the
Cancellation and sign on its duplicate Notice of Cancellation
TOTAL None
6 Issuance of New Tax Declaration (Reclassification or Re-assessment of Property)

This service is intended to verify and re-determine the assessed value of a real property unit.
1. Letter request addressed to the OIC – City Assessor Requesting Party
2. Tax Declaration (Land, Building, or both Land and Building) City Assessment Department
3. Photocopy of Tax Clearance or Real Property Tax Receipt City Treasury Department
(Current Year)
4. Photograph and sketch of the property Requesting party
• Principal
202
• Representative
representative
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit letter request for 1.1 Check the accuracy and
reclassification or reassessment and completeness of documents
the required documents (In case of non-compliance, advise
1.2 Receive duplicate copy of letter client to submit necessary
request with stamp of receipt requirements)
1.3 Follow-up after 5 days on the status 1.2 Receive letter request with
of tax declaration. attachments and give duplicate
copy of letter to client
appraiser
2.2 Prepare Inspection Report and Local Assessment
Field Appraisal and Assessment Operations Officer III
Sheet (FAAS) (1)
2.3 Forward documents to or
Assessment Records Division Local Assessment
None
(2)
or
Local Assessment
(1)
203

or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)

or
or
Assessment Clerk I
(1)
or
(2)
or
(1)
or
(1)
or
Metro Aide I (1)
or
Job Order (5)
204


Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS
(1)
or
or
(3)
or
(1)
or
Job Order (5)
3.1 Record Inspection Report, FAAS
None Tax Mapping Aide
and attachments in the logbook 10 Minutes
205

3.2 Endorse documents to City
Assessor for review and approval
4.1 Review and approve Inspection 2 Hours City Government
Report and FAAS Department Head II
4.2 Record approved Inspection or
Report and FAAS in the logbook None Officer-in-Charge
4.3 Forward approved Inspection
Report and FAAS to Assessment Tax Mapping Aide
Records Division
5.1 Assign Assessment Real 10 Minutes
Property Number (ARPN)
None Assessment Clerk III
Mapping Division
6.1 Update record in Tax Map 15 Minutes
Control Roll (TMCR)
None Tax Mapper I
6.2 Record in the logbook and refer
to Administrative Assistant I
7. Encode approved FAAS in Real 15 Minutes Assessment Clerk III
None
Assistant II (1)
or
Administrative
Assistant I (2)
8.1 Review the accuracy and
completeness of entries in the None 15 Minutes
I
Tax Declaration
206

assigned appraiser
9.1 Affix signature in the Tax 10 Minutes (SOUTH CALOOCAN)
Government Department Head II (1)
or Officer-in-Charge, City or
Assessor Local Assessment
(2)
or
Local Assessment
(1)
None
or
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
207

Local Assessment
(1)
or
Administrative
Assistant III (1)
10. Sign the Tax Declaration 10 Minutes City Government

Department Head II
None
or
Officer-In-Charge
2. Receive Tax Declaration 11. Release Tax Declaration None 10 Minutes Tax Mapping Aide
TOTAL 8 Days 3
None Hours 50
Minutes
7 Issuance of New Tax Declaration (Segregation of Tax Declaration from National Housing Authority)
This service involves the individualization of tax declaration of lot parcels awarded by the National Housing Authority to its qualified
beneficiaries, or their heirs and assigns.
Who may avail: Qualified NHA beneficiaries or their heirs and assigns
1. Certified True Copy of Title Register of Deeds
208
2. Certified True Copy of Technical Description National Housing Authority

3. Photocopy of Certificate of Award Awardee or the National Housing Authority
4. Photocopy of Deed of Sale Awardee or the National Housing Authority
5. Photo and sketch of property Awardee
• Principal
Photocopy of Government Issued LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
Identification Card
• Representative
Photocopy of Government Issued LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG (Principal)
Identification Card of the person being
represented
Photocopy of Government Issued LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
Identification Card of representative
7. Photocopy of Special Power of Attorney Principal
(SPA) or Authorization letter
1.1 Submit all required documents at 1.1 Check the accuracy and Tax Mapping Aide
either Window 31 or Window 32 completeness of documents Or
of tax declaration. 1.3 Provide RS to client and inform Technologist
the applicable processing period
None 15 Minutes
for the transaction
requirements)
1.4 Endorse documents to
Taxmapping Division
209
2.1 Assign new Property

Identification Number (PIN)
None 10 Minutes Tax Mapper 1
2.2 Record in the logbook and refer
to Window 31 or Window 32
3.3 Forward FAAS and attachments (1)
to Window 31 or Window 32 or
Local Assessment
(2)
or
Local Assessment
(1)
or
None
Tax Mapper IV (1)
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)
or
or
Assessment Clerk I
(1)
210

(2)
or
(1)
or
(1)
or
Metro Aide I (1)
or
Job Order (5)

Local Assessment
(1)
or
Local Assessment
(1)
or
Administrative
Assistant III (1)
FIELD VERIFIERS
(1)
or
211
or
(3)
or
(1)
or
Job Order (5)
4.1 Review and approve FAAS 2 Hours City Government
None
5.1 Assign Assessment Real
Property Number (ARPN)
None 10 Minutes Assessment Clerk III
5.2 Record and refer to
6. Encode approved FAAS in Real Assessment Clerk III
None 15 Minutes
Assistant II (1)
or
Administrative
Assistant I (2)
7.1 Review the accuracy and
completeness of entries in the None 15 Minutes
I
Tax Declaration
212

assigned appraiser
8.1 Affix signature in the Tax 10 Minutes (SOUTH CALOOCAN)
8.2 Endorse Tax Declaration to Operations Officer III
Assessment Records Division (1)
or
Local Assessment
(2)
or
Local Assessment
(1)
or
Tax Mapper IV (1)
None
or
Tax Mapper II (1)
or
Tax Mapper I (1)
(NORTH CALOOCAN)
Local Assessment
(1)
or
Local Assessment
(1)
or
213
Administrative
Assistant III (1)
9. Sign the Tax Declaration 10 Minutes City Government

Department Head II
None
or
Officer-In-Charge
2. Receive Owner’s copy of Tax 10. Release Owner’s copy of Tax Tax Mapping Aide
Window 32) None 10 Minutes Computer
Maintenance
Technologist
TOTAL 8 Days 3
None Hours 35
Minutes
8 Issuance of Certified True Copy of Tax Declaration

A certified true copy of Tax Declaration is a document required by the Bureau of Internal Revenue and Registrar of Deeds for the transfer
of real property ownership. It is also requested by government agencies such as Pag-IBIG Fund, government and private banks, credit
and financial institutions, the courts, and rarely, by foreign embassies. Lastly, certified true copy of Tax Declaration is requested for
personal file and reference.
The issuance of a certified true copy of Tax Declaration in Caloocan City is considered a privileged service because not everyone is
permitted to secure one. This is in view of R.A. 10173, otherwise known as the Data Privacy Act of 2012, and specific instructions
contained in a Memorandum dated 05 August 2019 of the OIC – City Assessor which state that “certified true copies of Tax Declarations
can only be issued upon the request of the registered owner/s or his/her duly authorized representative/s, and upon payment of the
required fees.”
Office or Division: Assessment Records Division

214

Who may avail: Registered property owner or authorized representative
1. Type of Situation/Requesting Party
Seller
• Photocopy of Title Register of Deeds
• Owner’s copy of Tax Declaration Requesting Party
*In the absence of both, verification in the database will be City Assessment Department
made by personnel-on-duty
Buyer
• Photocopy of Notarized Deed of Sale Seller; Lawyer/Legal Firm of choice; City Legal Department 8/F New
City Hall
• Photocopy of either Notarized Deed of Conveyance or Real Estate Developer; Pag-IBIG Fund
Notarized Deed of Re-conveyance
• Photocopy of Notarized Certificate of Sale with Affidavit Mortgage Firm; Bank; Financing Institution
of Consolidation
Heirs of an Estate
• Photocopy of Notarized Extrajudicial Settlement of Estate Lawyer/Legal Firm of choice; City Legal Department 8/F New City
Hall
Sole Heir
• Photocopy of Notarized Affidavit of Self-Adjudication Lawyer/Legal Firm of choice; City Legal Department 8/F New City
Hall
*Additional requirement when the connection between the registered owner as shown in the requested Tax Declaration and the
requesting party cannot be easily determined:
*Compulsory heirs
• Photocopy of Registered Birth Certificate OR City Civil Registry Department 6/F New City Hall
• Photocopy of Registered Death Certificate OR Philippine Statistics Authority
• Photocopy of Registered Marriage Contract
215
*Collateral heirs
• Affidavit of Kinship witnessed by two (2) disinterested Lawyer/Legal Firm of choice; City Legal Department 8/F New City
parties Hall
Buyer of a decedent’s estate
• Photocopy of Notarized Extrajudicial Settlement of Legal Heirs
Estate with Sale
Donor or Donee
• Photocopy of Notarized Deed of Donation Lawyer/Legal Firm of choice; City Legal Department 8/F New City
Hall
Assignor or Assignee
• Photocopy of Notarized Deed of Assignment Lawyer/Legal Firm of choice; City Legal Department 8/F New City
Hall
*When there is a discrepancy in name in the Tax Declaration
and/or any of the legal instruments listed above:
• Affidavit of Discrepancy Lawyer/Legal Firm of choice; City Legal Department 8/F New City
Hall
Company or Corporation
• Photocopy of Special Power of Attorney (SPA) OR Corporate Secretary or Authorized company signatory
Secretary’s Certificate OR Authorization Letter
• Photocopy of Government Issued Identification Card of Person being Represented
the person giving authorization/being represented OR
• Photocopy of Community Tax Certificate of the person Person being Represented
giving authorization/being represented
• Photocopy of Government Issued Identification Card of Representative
company representative
Principal
• Photocopy of Government Issued Identification Card OR LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
• Photocopy of Community Tax Certificate City Treasury Department
216
Representative
• Photocopy of Special Power of Attorney (SPA) OR Person being Represented
Authorization Letter
• Photocopy of Government Issued Identification Card of LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
the person being represented OR
• Photocopy of Community Tax Certificate of the person City Treasury Department
being represented
representative
3. Accomplished Request Form Window 35 to Window 37 (To be filled out by Requesting Party)
4. Official Receipt City Treasury Department
PAID TIME
1.1 Submit duly-accomplished 1.1 Receive the duly-accomplished
Request Form and the Request Form and check the
documentary requirements to the accuracy and completeness of
personnel-on-duty at Windows 35 documents Assessment Clerk III (1)
None 10 Minutes
to 37 (In case of non-compliance, advise Job Order (3)
requirements)
1.2 Receive Order of Payment 1.2 Issue Order of Payment
2. Pay the Certification fee 2. Receive corresponding fee Registered
Owner –
PHP50.00 City Treasury
Five (5)
Department (Windows
Minutes
Representati 20-23)
ve –
PHP 100.00
217
PAID TIME
3. Submit Official Receipt to the 3.1 Receive Official Receipt and attach
personnel-on-duty at Windows 35 to Request Form One (1) Assessment Clerk III (1)
None
to 37 3.2 Forward all documents to Minute Job Order (3)
Assessment Clerk II
4.1 Verify and print Certified Copy of
Assessment Clerk II (1)
Tax Declaration
None Assessment Clerk III (1)
4.2 Review the Certified Copy of Tax
Declaration One (1)
5. Sign the Certified Copy of Tax hour Supervising
Declaration Administrative Officer
None
or
Administrative Officer I
4.Receive Certified Copy of Tax 6. Release Certified Copy of Tax Two (2)
Assessment Clerk III (1)
Declaration and sign in the logbook Declaration None Minutes
Job Order (3)
at Window 34
9 Issuance of Certification of Ownership or Property Holdings

This certification is usually issued to comply with Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and
for personal file and reference.
Office or Division: ASSESSMENT RECORDS DIVISION

Classification: SIMPLE
Type of Transaction: G2C – GOVERNMENT TO CITIZEN
Principal
218
Representative
• Photocopy of Government Issued Identification Card of the LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
person being represented OR
• Photocopy of Community Tax Certificate of the person being City Treasury Department
represented
representative
2. Accomplished Request Form Requesting Party
Request Form and the documentary Request Form and check the
requirements to the personnel-on-duty accuracy and completeness of
at Windows 35 to 37 documents Assessment Clerk III (1)
None 10 Minutes
(In case of non-compliance, advise Job Order (3)
1.2 Receive Order of Payment requirements)
1.2 Issue Order of Payment
2. Pay the Certification fee 2. Receive corresponding fee PHP50.00
City Treasury
per property Five (5)
Department (Windows
Minutes
20-23)
219
3. Submit Official Receipt to the 3.1 Receive Official Receipt and

personnel-on-duty at Windows 35 to attach to Request Form One (1) Assessment Clerk III (1)
None
37 3.2 Forward all documents to Minute Job Order (3)
Assessment Clerk II
4.1 Verify and print Certification Assessment Clerk II (1)
4.2 Review the Certification None Assessment Clerk III (1)
One (1)
5. Sign the Certification Supervising
hour
None
or
4.Receive Certification and sign in the 6. Release Certification Two (2) Assessment Clerk III (1)
None
logbook at Window 34 Minutes Job Order (3)
10 Issuance of Certification on Non-Ownership or No Property Holdings

This certification is usually issued to support requests for medical assistance, and free or discounted hospitalization bills; or for other legal
purposes.

Who may avail: Government agencies and private individuals
Principal
Representative
220
represented
• Photocopy of Community Tax Certificate of representative City Treasury Department
3. Certificate of Indigence Barangay Chairperson
*This requirement may be waived if the requesting party can
present a Certificate of Indigency
None 10 Minutes
requirements)
2. Pay the Certification fee (if there is 2. Receive corresponding fee PHP50.00
no Certificate of Indigence per City Treasury
Five (5)
presented) individual Department (Windows
Minutes
20-23)

None
Assessment Clerk II
4.1 Verify and print Certification of No One (1) Assessment Clerk II (1)
None
Property Holdings hour
221

4.2 Review the Certification Assessment Clerk III (1)

None
or
None
TOTAL 78 Minutes
11a Issuance of Certification of No Improvement (Simple)

This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for
registration of real property with the Registrar of Deeds.

Classification: SIMPLE (78 minutes)
Applies to properties measuring 500 square meters and below; no ocular inspection is required.
ownership, such as:
Real Estate Developer; HDMF
222
• Deed of Conveyance/Re-conveyance Mortgage Firm; Bank

• Certificate of Sale with Affidavit of Consolidation
2. Affidavit of No Improvement Principal or Authorized Representative
Principal
Representative
represented
representative
None 10 Minutes
requirements)
223

2. Pay the Certification fee 2. Receive corresponding fee PHP50.00
City Treasury
per property Five (5)
Department (Windows
Minutes
20-23)
None
Assessment Clerk II
4.1 Encode and print Certification of Assessment Clerk II (1)
No Improvement
None
4.2 Review the Certification Assessment Clerk III (1)
One (1)
5. Sign the Certification
hour
Supervising
NONE Administrative Officer
None
11b Issuance of Certification of No Improvement (Complex)

This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for
registration of real property with the Registrar of Deeds.

Classification: COMPLEX (7 Working Days)
Applies to properties measuring 501 square meters and above; ocular inspection is required.
224

ownership, such as:
2. Inspection Report City Assessment Department (Assigned Taxmapping Team)
3. Picture of property City Assessment Department (Assigned Taxmapping Team)
Principal
• Photocopy of Government Issued Identification Card OR LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Peg-IBIG
Representative
represented
• Photocopy of Government Issued Identification Card LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
225

1.1 Submit duly-accomplished Request 1.1 Receive the duly-accomplished
Form, Request for Inspection Form, Request Form and Request for
and the documentary requirements to Inspection Form, and check the
the personnel-on-duty at Windows 35 accuracy and completeness of
to 37 documents Assessment Clerk III (1)
None 10 Minutes
requirements)
1.3 Follow up after 5 days
2. Pay the Certification fee 2. Receive corresponding fee PHP50.00 City Treasury
Five (5)
per property Department (Windows
Minutes
20-23)
personnel-on-duty at Windows 35 to attach to Request Form Five (5) Assessment Clerk III (1)
None
37 3.2 Forward all documents to Minutes Job Order (3)
Taxmapping Division
4.1 Conduct ocular inspection 3 Days (SOUTH CALOOCAN)
4.2 Prepare Inspection Report with Local Assessment
picture of subject property Operations Officer III (1)
4.3 Forward Inspection Report with or
attached picture to Assessment NONE Local Assessment
Records Division Operations Officer II (2)
or
Local Assessment
Operations Officer I (1)
or
Tax Mapper IV (1)
226
or
Tax Mapper II (1)
or
Tax Mapper I (1)
FIELD VERIFIERS
Tax Mapper II (1)
or
or
Assessment Clerk I (1)

(2)
Or
Administrative Aide II (1)
Or
Administrative Aide I (1)
Or
Metro Aide I (1)
Or
Job Order (5)
5 Days (NORTH CALOOCAN)

Local Assessment
Operations Officer IV (1)
Or
Local Assessment
Operations Officer III (1)
Or
227
Administrative Assistant
III (1)
FIELD VERIFIERS
Or
Or
(3)
Or
Administrative Aide I (1)
Or
Job Order (5)
5.1 Encode and print the requested Assessment Clerk II (1)
Certification NONE Assessment Clerk III (1)
5.2 Review the Certification
One (1)
hour
NONE
or
None
TOTAL None 7 days
228
12 Issuance of Certification of Prevailing or Previous Assessment


1. Owner’s copy of Tax Declaration Requesting Party
Principal
Representative
represented
229
PAID TIME
1. Submit duly-accomplished Request 1.1 Receive the duly-accomplished
Form and the documentary Request Form and check the
requirements to Assessment accuracy and completeness of
Records Division documents
(In case of non-compliance, advise 10 Minutes Assessment Clerk III (1)
requirements)
1.2 Refer documents to Administrative
Aide IV
2.1 Verify the submitted copy of Tax NONE
Declaration for tie-up and
reconciliation to existing office One (1)
(1)
records hour
Job Order (1)
2.2 Forward verified documents to
2. Receive Order of Payment 3. Issue Order of Payment
One (1)
minute
3. Pay the Certification fee 4. Receive corresponding fee PHP50.00 Five (5) City Treasury
per property Minutes Department (Windows
20-23)
4. Submit Official Receipt to 5.1 Receive Official Receipt and 10 Minutes
Assessment Clerk III attach to Request Form NONE
5.2 Encode and print the Certification
NONE 2 Minutes Administrative Officer
or
230
PAID TIME
5. Sign on the duplicate copy and 7. Release the Certification
NONE 2 Minutes
receive the Certification Assessment Clerk III (1)
TOTAL 90
NONE
Minutes
13 Issuance of Certification of No Land Holdings (Improvement Only)


Principal
Representative
represented
231
PAID TIME
1 Submit duly-accomplished Request 1.1 Receive the duly-accomplished
requirements to Assessment Records accuracy and completeness of
Division documents
(In case of non-compliance, advise 10 Minutes Assessment Clerk III (1)
requirements)
1.2 Refer documents to Administrative
Aide IV
2.1 Verify the submitted copy of Tax NONE
reconciliation to existing office One (1)
(1)
records hour
Job Order (1)
2. Receive Order of Payment 3. Issue Order of Payment
One (1)
minute
20-23)
232
PAID TIME
NONE 2 Minutes
or
5. Sign on the duplicate copy and 7. Sign on the duplicate copy and
NONE 2 Minutes
receive the Certification receive the Certification Assessment Clerk III (1)
14 Issuance of Certification of Property Within or Outside Territorial Jurisdiction
Office or Division: TAX MAPPING DIVISION AND ASSESSMENT RECORDS DIVISION

2. Photocopy of Title Requesting Party
3. Location Plan Requesting Party
Principal
Representative
233
represented
representative
PAID TIME
1 Submit duly-accomplished Request 1.1 Receive the duly-accomplished
requirements to Assessment Records accuracy and completeness of
Division documents
(In case of non-compliance, advise NONE 10 Minutes Assessment Clerk III (1)
requirements)
1.2 Refer documents to Taxmapping
Division
2.1 Verify the submitted copy of Tax
reconciliation to existing tax map One (1) Tax Mapper I (1)
NONE
records hour Tax Mapper II (1)
2. Receive Order of Payment 3. Issue Order of Payment One (1)
NONE Assessment Clerk III (1)
minute
20-23)
234
PAID TIME
6. Sign the Certification Tax Mapper (IV)
NONE 2 Minutes Tax Mapper II (1)
Tax Mapper I (I)
5. Sign on the duplicate copy and 7. Release the Certification
NONE 2 Minutes
receive the Certification Assessment Clerk III (1)
15 Issuance of Certified Copy of Tax Map
Office or Division: TAXMAPPING DIVISION

2. Photocopy of Tax Declaration Requesting Party
3. Photocopy of Technical Description Requesting Party
Principal
Representative
235
represented
representative
1.1 Submit duly-accomplished Request 1.1 Receive the duly-accomplished
requirements to personnel-on-duty at accuracy and completeness of
Window 29 or Window 30 documents Tax Mapper II (1)
1.2 Receive Order of Payment (In case of non-compliance, advise Tax Mapper I (1)
NONE 10 minutes
client to submit necessary Field Verifiers (6)
requirements) Job Order (5)
1.2 Verify the documents in the
computerized tax maps
20-23)
3. Submit Official Receipt to personnel- 3.1 Receive Official Receipt and Five (5) Tax Mapper II (1)
on-duty at Window 29 or Window 30 attach to Request Form Minutes Tax Mapper I (1)
NONE
3.2 Print the Tax Map Field Verifiers (6)
Job Order (5)
4. Sign the Certified copy of Tax Map Tax Mapper II (1)
NONE 2 Minutes
Tax Mapper I (I)
236
4. Receive the Certified copy of Tax 5. Release the Certified copy of Tax Tax Mapper II (1)
Map from personnel-on-duty at Map Tax Mapper I (1)
NONE 2 Minutes
Window 29 or Window 30 Field Verifiers (6)
Job Order (5)
TOTAL NONE 24 Minutes
16 Transfer Tax Assessment

1. Original and Photocopy of any applicable document of transfer
of ownership, such as:
• Deed of Sale • Principal (Either seller or buyer)
• Deed of Donation • Principal (Either donor or donee)
• Extrajudicial Settlement of Estate • Principal (Surviving heirs)
• Self-Adjudication • Principal (Lone surviving heir)
• Deed of Assignment • Principal (Either assignor or assignee)
• Deed of Conveyance/Re-conveyance • Real Estate Developer; HDMF
• Certificate of Sale with Affidavit of Consolidation • Mortgage Firm; Bank
2. Tax Declaration City Assessment Department
4. Photocopy of Tax Clearance (Updated) City Treasury Department
5. Photocopy of Certificate Authorizing Registration (CAR) Bureau of Internal Revenue
(*If available)
6. Business Tax Receipt (if Seller is a corporation) City Treasury Department
Principal
237
• Photocopy of Government Issued Identification Card of both LTO, DFA, BIR, PSA, GSIS, SSS, Post Office, Pag-IBIG
Buyer and Seller
Representative
representative
PAID TIME
1. Submit documentary requirements 1. Check the accuracy and 10 Minutes
to Assessment Clerk III completeness of documents
(In case of non-compliance, advise NONE
or
requirements)
2. Receive Order of Payment for 2.1 Compute Transfer Tax 5 Minutes

Transfer Tax and Certified Copy of 2.2 Issue Order of Payment for NONE
or
Official Receipt Transfer Tax and Certified Copy of
Official Receipt
3. Pay the Transfer Tax due and fee for 3. Receive payment for Transfer Tax Transfer tax 5 Minutes
Certified Copy of Official Receipt due and fee for Certified Copy of cost is
Official Receipt computed as
City Treasury
82.5% of 1%
Department (Windows
of the Market
20-23)
Value,
Selling Price,
or Zonal
238
Value of the
property,
whichever is
higher
PHP20.00
per certified
copy of
Official
Receipt
4. Proceed to 2nd Floor Treasury 4. Photocopy and certify Official 5 Minutes
City Treasury
Department (Revenue Division) and Receipt (O.R.)
NONE Department (Revenue
have Official Receipt photocopied
Division)
and certified as a true copy
5. Present Transfer Tax Receipt to 5. Enter O.R. number in the records
Assessment Clerk III (Assessment NONE One (1) Assessment Clerk III
Department) Minute or
6. Receive Transfer Tax Receipt 6. Return original Transfer Tax Administrative Aide IV
NONE
Receipt

• Feedback or queries can also be sent through phone or formal letter. Make sure to
provide the following information:
- Client’s name
- Complete Address
239

answer within three days upon receipt of the feedback. The office response is then
relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office
Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to
the client through phone or formal letter.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
explanation to be submitted within three days upon receipt of the complaint. The
response is then relayed to the complainant.
Contact Information For inquiries and follow-ups, clients may reach the office through the following contact
details:
- 8336-5606
- 8288-8811 local 2210/ 2213/ 2246
240

- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Assessment Department, 1st Floor Caloocan City Hall, between 8th and 9th
241
CITY TREASURY DEPARTMENT
242
1 Annual Real Property Tax (RPT) Collection

Collection of payment for RPT
Office or Division: City Treasury Department (CTD) - Real Property Tax Division
Who may avail: Owners of Real Properties within the City of Caloocan
Original or photocopy of the following documents:
1. Latest Official Receipt prior to present billing Owner’s copy from last payment at City Treasury Department (CTD)
2. Tax Declaration (optional) City Assessment Department
REQUIRED TIME
FEES FRAME
1.1 Secure number from the Queuing 1.1 Receive OR/ Tax Declaration and None 10 minutes Revenue Collection Clerk II
Machine and wait to be called. verify account information. Or
1.2 Present latest Official Receipts Print and release SOA to client Officers of the Day
(OR) or Tax Declaration. 1.2 Advise client to wait for his queuing CTO
1.3 Receive Statement of Account number to be called at the
(SOA) and wait for your number to collection window.
be called at the collection window. (In case of discrepancies, advise
0 client to proceed to the concerned
office/ department)
2.1 Pay the corresponding amount 2.1 Receive SOA and collect Amount 5 minutes South
based on SOA. corresponding amount. stated on Revenue Collection Clerk III
2.2 Receive OR. 2.2 Print and release Official Receipt. SOA Revenue Collection Clerk II
Or
Officers of the Day
North
Officers of the Day
CTO
243
REQUIRED TIME
FEES FRAME
Amount
TOTAL stated on 15 minutes
SOA
2 Tax Clearance
Issuance of Real Property Tax (RPT) Clearance
Office or Division: City Treasury Department (CTD) - Real Property Tax Division (Clearance Section)
Who may avail: Real property owners with updated accounts
1. Original or photocopy of latest Tax Declaration City Assessment Department
2. Current Tax Payment Official Receipt Upon payment at windows 5,6,8,9 RPT Division, CTD
3. Community Tax Certificate (Photocopy) or any government- Owner’s copy
issued identification card
REQUIRED TIME
FEES FRAME
1.0 Go to window 1 & 2 and present 1.1 Receive documents and verify None 4 hours LRCO I
complete documents. accounts.
Issue Order of Payment and advise
1.2 client to secure number from
RCC II
Queuing Machine and wait to be
called at the collection window to
pay required amount.
2.1 Pay the corresponding amount 2.1 Receive Order of Payment and Amount 3 minutes RCC I
based on Order of Payment. collect corresponding amount. stated on
244
REQUIRED TIME
FEES FRAME
2.2 Receive OR. 2.2 Print and release Official Receipt. Order of
Payment
3.1 Go back to window 1 & 2 and 3.1 Receive the OR and prepare RPT None 10 minutes LTOO II
present proof of payment (OR). Clearance for signature of RPT
3.2 Receive the RPT Clearance. Chief. Officer-in-Charge, RPT
3.2 Approve and affix signature of the Division
RPT Chief.
3.3 Release RPT Clearance to the LRCO I
client.
Amount
stated on 4 hours &
TOTAL
Order of 13minutes
Payment
3 Payment of Transfer Tax
Office or Division: City Treasury Department (CTD) - Real Property Tax Division
Who may avail: Real Property Owners
Order of payment for Transfer Tax City Assessment Department
REQUIRED TIME
FEES FRAME
1.1 Secure number from the Queuing 1.1 Receive OP and collect 82.5% of 5 minutes RCC II
Machine and wait to be called. corresponding amount 1% taken or
1.2 1.2 Print and release Official Receipt. from Market Administrative Assistant I
245
REQUIRED TIME
FEES FRAME
Present the Order of Payment (Note: Penalty starts after 60 days Value, or
1.3 (OP). from the date of notarization of said Selling Price RCC I
Pay the corresponding amount documents of transfer except or Zonal or
1.4 based on the OP. Certificate of Sale.) Value
Senior Administrative
0 Receive the OR. whichever is
Assistant
Higher
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4A Collection of Fees, Licenses and Taxes - Medical/Health Clearance
Office or Division: City Treasury Department (CTD) - Miscellaneous Division

Who may avail: All
Order of payment for Medical/ Health Certificate 6th Floor, Health Department
REQUIRED TIME
FEES FRAME
1.1 Secure number from the Queuing 1.1 Receive OP and collect Varying 5 minutes RCC II
Machine and wait to be called. corresponding amount. or
1.2 Present the Order of Payment 1.2 Print and release Official Receipt. Administrative Assistant I
(OP). or
1.3 Pay the corresponding amount RCC I
based on the OP. or
Receive the OR.
246
REQUIRED TIME
FEES FRAME
1.4 Senior Administrative
0 Assistant
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4B Collection of Fees, Licenses and Taxes – Tuition Fees

Who may avail: Students of University of Caloocan City
Order of payment for Tuition and other Miscellaneous Fees University of Caloocan City (UCC)
REQUIRED TIME
FEES FRAME
1.1 Secure number from the Queuing 1.1 Receive OP and collect Varying 10 minutes LTOO I
(OP).
1.3 Pay the corresponding amount
based on the OP.
1.4 Receive the OR.
0
Amount
TOTAL 10 minutes
stated on
247
REQUIRED TIME
FEES FRAME
Order of
Payment
4C Collection of Fees, Licenses and Taxes – Traffic Violations

Who may avail: Private and public utility vehicles owner
Any of the following documents:
1. Order of Payment for Impounding/Towing Fee
2. Order of Payment for Other Traffic Management Center Basement, Tricycle Pedicab Regulatory Services (TPRS)
(TMC) Fees
3. Order of Payment for Tricycle Franchise Dropping Fee
REQUIRED TIME
FEES FRAME
(OP). or
based on the OP. or
1.4 Receive the OR.
0
Assistant
Amount
TOTAL 5 minutes
stated on
248
REQUIRED TIME
FEES FRAME
Order of
Payment
4D Collection of Fees, Licenses and Taxes – Machineries Inspection

Who may avail: Business Owners
Order of Payment for Machineries Inspection Fee City Assessment Department
REQUIRED TIME
FEES FRAME
(OP). or
based on the OP. or
1.4 Receive the OR.
0
Assistant
Amount
stated on
TOTAL 5 minutes
Order of
Payment
249
4E Collection of Fees, Licenses and Taxes – Excavation Inspection

Order of Payment for Excavation Inspection Fee 7th Floor, City Engineering Department
REQUIRED TIME
FEES FRAME
(OP). or
based on the OP. or
1.4 Receive the OR.
0
Assistant
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4F Collection of Fees, Licenses and Taxes – Cemetery Fees

250

Order of Payment for Cemetery Fee Sangandaan, City Cemetery
REQUIRED TIME
FEES FRAME
(OP). or
based on the OP. or
1.4 Receive the OR.
0
Assistant
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4G Collection of Fees, Licenses and Taxes – Professional Tax Receipt (PTR)

Owner’s Income Statement Owner’s Copy
251
REQUIRED TIME
FEES FRAME
(OP). or
based on the OP. or
1.4 Receive the OR.
0
Assistant
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4H Collection of Fees, Licenses and Taxes – Police Clearance

Who may avail: All
Order of Payment for Police Clearance PNP Station-Sangandaan
REQUIRED TIME
FEES FRAME
(OP). or
252
REQUIRED TIME
FEES FRAME
based on the OP. or
1.4 Receive the OR. Senior Administrative
0 Assistant
Amount
stated on
TOTAL 15 minutes
Order of
Payment
4I Collection of Fees, Licenses and Taxes – Community Tax Certificate (CTC)

Who may avail: All
1. For corporation - Order of Payment Business Permit and Licensing Office
2. Individual - Latest basic salary or latest Cedula prior this year Owner’s copy
or Filled out Information Sheet CTD
253
REQUIRED TIME
FEES FRAME
For Corporation:
1.1 Secure number from the Queuing 1.1 Receive OP and collect Gross 5 minutes LTOO II
Machine and wait to be called. corresponding amount. Income x
1.2 Present the Order of Payment 1.2 Print and release Official Receipt. 2.20/5000+5
(OP). .50
based on the OP.
1.4 Receive the OR.
0
TOTAL Varying 5 minutes
For Individual:
1.1 Secure number from the Queuing 1.1 Receive the Basic Salary or Gross 5 minutes RCC II
Machine and wait to be called. Information sheet or latest cedula Incomex1.1
1.2 Present the Order of Payment and collect computed amount.
0+5.50
(OP). 1.2 Print and release Official Receipt.
based on the OP. For no
1.4 Receive the OR. income:
0 5.50
TOTAL Varying 5 minutes
4J Collection of Fees, Licenses and Taxes – Business License Renewal

Who may avail: All
254
1. Order of Payment Mayor’s Permit Fee Business Permit and Licensing Office
2. Order of Payment Building Permit Fee Office of the City Building Official
3. Order of Payment Electrical Permit Fee City Engineering Office
4. Order of Payment Fire Safety Fee Bureau of Fire
REQUIRED TIME
FEES FRAME
1.1 Secure number from the Queuing 1.1 Receive OP and collect Varying 5 minutes RCC III
1.2 Present the Order of Payment 1.2 Print and release Official Receipt. RCC II
(OP).
based on the OP.
1.4 Receive the OR.
Amount
stated on
TOTAL 5 minutes
Order of
Payment
4K Collection of Fees, Licenses and Taxes – Delivery Van’s Sticker
Office or Division: City Treasury Department (CTD) - License Division

Type of Transaction: G2B – Government to Business Entity
Who may avail: Business Owner’s
1. Photocopy of Service Vehicle OR/CR Owner’s Copy / Land Transportation Office (LTO)
2. Order of Payment for sticker License Division, CTD
REQUIRED TIME
FEES FRAME
255
1.1 Secure number from the Delivery 1.1 Receive photocopy of Service 10 minutes Administrative Aide III
Vans’ Stickers window and wait to Vehicle OR/CR and compute or
be called. corresponding amount in Order of RCC I
1.2 Present the Photocopy of Service Payment and Collect
Vehicle OR/CR. corresponding amount. P 150.00
1.3 Pay the corresponding amount • 2 wheels P 350.00
based on the Order of Payment. • 3 wheels P 550.00
1.4 Receive the OR and Delivery Vans’ • 4 wheels
Stickers. • 6 wheels or more P 800.00
1.2 Print and release Official Receipt
and Delivery Vans’ Stickers.
Amount
stated on
TOTAL 10 minutes
Order of
Payment
5 Certified True Copy of Tax Receipts

Issuance of CTC of Transfer Tax Receipt
Office or Division: Community Relations Office (CRO)
Who may avail: Barangay Officials, Civil Society Organizations (CSOs), Schools, Parishes
1. Original Official Receipt of Transfer Tax Miscellaneous Division upon payment
2. Official Receipt of payment for the requested document Miscellaneous Division upon payment
256
REQUIRED TIME
FEES FRAME
1.0 Present original official receipt of 1. Receive and scan the official None 3 minutes Administrative Officer I
Transfer Tax. receipt.
2. Present proof of payment for the 2. Release the Certified True Copy of P 20.00 2 minutes LRCO I
requested CTC of OR. OR (Transfer Tax).
TOTAL P 20.00 5 minutes
6 Disbursement of Vouchers
Release of checks for various payables/obligations of the city
Office or Division: City Treasury Department (CTD) - Cash Disbursement Division
Who may avail: Real property owners
For Employee: Photo Copy of Valid ID Cash Disbursement Division upon received
For Sole Proprietorship: SPA Cash Disbursement Division upon received
For Corporation: Sec. Cert. Cash Disbursement Division upon received
REQUIRED TIME
FEES FRAME
1.0 Present necessary documents. 1. Receive and examine documents None 3 minutes Cashier II
needed. Or
Cashier I
2. Sign the original copy of Cash 2. Release the Check. Varying 2 minutes Cashier III
disbursement Voucher.
257
REQUIRED TIME
FEES FRAME
3. Prepare necessary Receipts of 3.0 None None 2 minutes Claimant
Collection.
Amount
stated on
TOTAL Cash 7 minutes
Disbursement
Voucher

- Client’s name
- Complete Address
258
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
- 8288-8811 local 2271/ 2274/ 2276/ 2299
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Treasury Department, __ Floor Caloocan City Hall, between 8th and 9th Streets, 8th
Avenue, East Grace Park, Caloocan City
259
BASIC SERVICES
260
BARANGAY SECRETARIAT
261
1 Issuance of Certification and Barangay Bond

Issuance of different kinds of certification to barangay officials as per request of constituents and other government agencies for
authentication and employment purposes (both local and international).
OFFICE OR DIVISION: Barangay Secretariat- Administrative Section

WHO MAY AVAIL: All barangay officials
Certification for Eligibility:
1. Certification from Punong Barangay (Original and photocopy) Concerned barangay
2. Service Record (Photocopy) Barangay Secretariat/Concerned barangay
3. Oath of Office (Original and photocopy) Barangay Secretariat/Concerned Barangay
4. Appointment (Original and photocopy) Concerned Barangay
Certification for Death Claim:
1. Death certificate of the deceased barangay official (Photocopy) Office of the Civil Registry
Certification of Leave Credits:
1. Copy of computation of Leave Credits signed by the City Accountant City Accounting Department
(Photocopy)
262
PAID TIME
1.1 Fill up and submit request 1.1 Verify request form and None 6 minutes Community Affairs Officer
form. required documents. or
1.2 Present required document 1.2 Issue Order of Payment (for Community Affairs
for verification. employment purposes). Assistant II
1.3 Prepare required documents. Barangay Secretariat
1.4 Endorse to OIC.
2.1 Pay corresponding fee at City 2.1 Receive and process the 4 minutes Community Affairs Officer
Treasury Department (CTD). payment for the following or
2.2 Receive the Official Receipt purposes: Community Affairs
(OR). • Local Employment P 20.00 Assistant II
(per copy) Barangay Secretariat
• International P 100.00
Employment
(per copy)
2.2 Issue OR.
3.1 Approve and sign documents. None 10 minutes Officer-In-Charge Barangay
3.2 Refer to CAO / CAA II for Secretariat
release.
3. Present OR and receive 4. Verify OR and release None 10 minutes Community Affairs Officer
requested Certification. Certification to client. or
Community Affairs
Assistant II
Barangay Secretariat
P 20.00/ 30 minutes
TOTAL
P 100.00
263
2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK)
Issuance of endorsement to the Bureau of Treasury for bonding purposes of the Punong Barangay and Treasurer, SK Chairman and
SK Treasurer.
OFFICE OR DIVISION: Barangay Secretariat- Administrative Section

WHO MAY AVAIL: Punong Barangay, Treasurer, SK Chairman and Treasurer
For Punong Barangay and SK Chairman
1. Form 57-A (Original and photocopy) Barangay Secretariat
3. Sworn Statement of Assets, Liabilities and Net worth (SALN) Barangay Secretariat/Concerned Barangay
(Original and photocopy)
4. Oath of Office (Photocopy) Concerned Barangay
5. DILG Certification (Original and photocopy) Department of the Interior and Local Government (DILG)
6. MTC/RTC (Original and photocopy) Trial Court
7. Latest Budget (Original and photocopy) Sangguniang Panlungsod
8. Inventory (Received by COA) (Original and photocopy) Sangguniang Panlungsod
For Barangay and SK Treasurer
3. Sworn Statement of Assets, Liabilities and Net worth (SALN) Barangay Secretariat/Concerned Barangay
(Original and photocopy)
264
4. MTC/RTC (Original and photocopy) Trial Court

5. Resolution Concerned Barangay
6. Appointment Concerned Barangay
7. Oath of Office (Photocopy) Concerned Barangay
PAID TIME
1.1 Fill up and submit request 1.1 Verify request form and required None 4 minutes Community Affairs
form. documents. Assistant II
1.2 Present required 1.2 Prepare endorsement to be Barangay Secretariat
document for verification. submitted to the Bureau of
Treasury.
1.3 Endorse to OIC.
2.1 Approve and sign documents. None 10 minutes Officer-In-Charge Barangay
2.2 Refer to CAO / CAA II for release. Secretariat
2. Acquire and received the 3. Release Endorsement to client. None 3 minutes Community Affairs
signed endorsement Assistant II
3 Barangay Complaints and Inquiries Assistance (Walk-In)

Providing assistance to walk-in clients regarding their inquiries and/or complaints against respective elected and appointed barangay
officials.
OFFICE OR DIVISION: Barangay Secretariat- Operation Section

265

WHO MAY AVAIL: All citizens who have inquiries and/or complaints
1. Written/Verbal Compliant Legal Department or Concerned Citizen
1. Present the written or verbal 1.1 Receive and review the details None 3 minutes Community Affairs
complaint of complaint and inquiries. Assistant II
1.2 Refer to OIC. Barangay Secretariat
2.1 Listen to the advice and follow 2.1 Render advice/recommendation None 15 minutes Officer-In-Charge
rules and procedures. based on RA 7160- Local or
2.2 Wait for further instruction on Government Code of 1991. Community Affairs
the submitted complaint. 2.2 Formulate proper disposition. Assistant II
3. Endorse the complaint to the None 2 minutes Community Affairs
Sangguniang Panlungsod. Assistant II
4 Barangay Complaints and Inquiries Assistance (Electronic Mail)

Providing assistance to clients who have sent inquiries and/or complaints though e-mail regarding their inquiries and/or complaints
against respective elected and appointed barangay officials.
OFFICE OR DIVISION: Barangay Secretariat- Operation Section

266

WHO MAY AVAIL: All citizens who have inquiries and/or complaints
1. Written/Verbal Compliant Legal Department or Concerned Citizen
1. Submit an e-mail regarding 1.1 Print and record the details of None 15 minutes Community Affairs
complaint and inquiries complaint and inquiries received Assistant II
through email address. through e-mail. or
1.2 Render advice and Officer-In-Charge
recommendation based on RA Barangay Secretariat
7160- Local Government Code
of 1991.
1.3 Forward the printed document to
the Chief of Office for
information and disposition.
2. Wait for notification on 2. Endorse complaint to None 10 minutes Officer-In-Charge
received complaint or Sangguniang Panlungsod and or
inquiries. other concerned agencies for Community Affairs
proper disposition. Assistant II
267

- Client’s name
- Complete Address
to the client.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
268

formal letter.
- 8336-5592
- 8288-8811 local 2310
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Barangay Secretariat, 3rd Floor Caloocan City Hall, between 8th and 9th Streets, 8th
269
CALOOCAN CITY MEDICAL CENTER
270
1 Admitting Services
Receive all reservations made for possible confinement and assist all queries relevant to admission. It also has the duty to
update records of room availability and the list of confined patients.
Office or Division: CALOOCAN CITY MEDICAL CENTER (CCMC) – ADMITTING SECTION
Who may avail: Patient, Relative of Patient/s
- Admitting Chart Emergency Section

- Orange Card (for patient with existing records) Out-Patient Department (OPD)/ Admitting Section
- Admitting Slip, Hospital Rules and Regulations Form and
Admitting Section
Inventory Checklist
- Patient Chart Emergency Section
FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Accomplish and submit 1.1 Check for the room availability (If None 25 minutes Admitting Clerk-on-Duty
the Doctor’s Order Sheet room is available back to ER for Admitting-on-Duty
(DOS) and Record admission)
Admitting History Sheet *In case of none availability of
(RAHS) from the room doctor from ER refer for
Emergency Room (ER)/ possible transfer.
OPD Doctor. 1.2 Receive DOS and AHS from ER/ Php 50.00
OPD Nurses Cashier-on-Duty
1.3 Interview relative of patient and ER/ OP Department
fill-up DOS and AHS
1.4 Issue of Orange Card
271
(a.) New Patient: Acquire

permanent patient number for
hospital record and future
admission purpose.
(b.) Old Patient: Notify the relative
of patient for record retrieval and/
or medical history.
1.5 Fill up of Admitting Slip, and Sign
consent for Admission
1.6 Orient Patient or relative for
Hospital Rules and Regulations
and other Forms needed by
Patient.
1.7 Encode Patient information in the
Integrated Management
Information System (iHOMIS)
1.8 Forward the accomplish DOS and
AHS to ER for (admit patient in
ward.)
2. Discharge of Patient 2.1 Receive stub from Relative given None 15 minutes Admitting Section
by Phil-Health for discharge
2.2 Retrieve patient record from
iHOMIS to discharge the patient.
3. Release of Cadaver 3.1 Receive chart of expired patient None 20 minutes Admitting Section
from ER, SACU, Ward.
3.2 Orient relative for the following
steps for clearance to release the
cadaver.
272
3.3 Discharge the expired patient by

retrieving the record of patient and
encode the necessary data in
iHOMIS.
3.4 Receive clearance, then the
relative filled up the Cadaver
Released with their Funeral
Service
TOTAL Php 50.00 1 hour
2 Emergency Room Section

Provide quick assessment, timely and appropriate interventions, and prompt transportation to the nearest suitable health facility by the
best possible means for the purpose of survival, control illnesses, and prevent disability.
Office or Division: Caloocan City Medical Center (CCMC) – Emergency Room Section
Who may avail: Patient
- Patients Data Sheet Emergency Room
- Patient Information, clearance (for discharge patient) Emergency Room
- Patient Chart (for patient subject for admission) Emergency Room
- Patient Chart Emergency Room
273

1.0 Classify patient at triage as 1.1 For emergent cases- assist patient None 5 Minutes Triage Officer
emergent, urgent and non- urgent. into the emergency room for filling- Nurse on Duty
up of patient information sheet, Physician on Duty
history taking and taking of vital
signs, immediate evaluation by the
physician on-duty, and ordering of
needed ancillary procedures.
1.2 For urgent cases: assist patient into
the emergency room for filling up of
patient information sheet, history None 5 Minutes Triage Officer
taking, and taking of vital signs. Nurse on Duty
Physician on Duty
- Patients referred to the physician-
on duty for physical examination
and ordering of needed ancillary
procedures.
1.3 For non-urgent cases: patient is None 5 Minutes Triage Officer
referred to the Out Patient
Department (OPD).
2. Doctor’s evaluation of laboratory 2.1 Evaluation and interpretation of None 5 Minutes Physician on Duty
and ancillary results. procedure results done by the
physician on duty
2.2 Prescription of medications done
and further diagnostic procedures
requested as needed.
274
3. Doctor’s evaluation of patient’s 3.1 Patient’s for discharge-home meds None 5 Minutes Physician on Duty
status of health for discharge, prescribed by the physician. Home Nurse on Duty
observation, admission, or transfer advice is given.
to other institutions 3.1.2. Clearance form secured form
nurse on duty to be signed by
ancillary departments and
pharmacy.
3.2 Patient’s for observation: assisted None 5 minutes Involved Diagnostic
into the observation room. Orders Departments
carried out by the ER nurses on
duty Nurse.
3.3 Patients for admission: admitting None 6 hours Physician on Duty
chart accomplished by the
physician and orders carried out by
the ER nurses. Patient endorsed to
the ward nurses on duty.
Patient for transfer to other
3.4 institutions: referral letter None 2 hours Nurses on Duty
accomplished. Coordination done
by the physician on duty.
8 hours 30
TOTAL None
minutes
3 Medical Records Section

Medical Records Section is committed in providing quality and quantitative Medical Records of Patients admitted and treated. It is
tasked to enhance care via use of Data obtained by Patients.
275
Office or division: CCMC – MEDICAL RECORDS SECTION

Type of transaction: G2C - Government to Citizen
Who may avail: Patient/ Relative of Patients
- Birth Certificate Application: Billing Section
1. Identification Card, Residence Certificate (Photo Copy)
- Death Certificate Application:
1. Statement of Account (SOA) Clearance Billing Section
2. Identification Card of the Relative (Immediate Relative)
- Medical / Medico Legal Certificate: Billing Section
1. Identification Card of the Patient
FEES TO BE REQUIREDT
PAID IME
1. To Acquire Birth Certificate 1.1 Interview patient’s relative for the Php 50.00 15 Minutes Officer-of the-Day
Accomplish Birth Certificate correctness of Birth Certificate. Medical Record Section
Application Form and Submit to 1.2 Prepare Actual Birth Certificate, 10 Minutes
Medical Records Section proofread by relative before filing
2. To Acquire Death Certificate 2.1 Interview patient’s relative for the Php 50.00 5 Minutes Officer-of-the-Day
Bring Statement of Account correctness of Death Certificate Medical Record Section
(SOA) Clearance & Identification 2.2 Data
Card of the deceased patient Prepare Death Certificate to be 10 Minutes
2.3 proofread by relative
Issue Order of Payment
276
3. To Acquire Medical Certificate 3.1 Retrieve In-Patient Chart Php 50.00 10 Minutes Officer-of-the-Day
(By the Admitted Patient) 3.2 Prepare Medical Certificate to be 10 Minutes Medical Record Section
proofread by the requesting party
or by the representative
4. To Acquire Medical/ Medico- 4.1 Retrieve Emergency Room Blotter Php 50.00 10 Minutes Officer-of-the-Day
Legal Certificate of Patient Medical Record Section
(For Emergency Room Patients) 4.2 Prepare Medical Certificate to be 2 Minutes
proofread by the requisitioner or
representative
5. To Acquire SSS/ GSIS Claims 5.1 Retrieve Patient Record None 10 Minutes Officer-of-the-Day
Bring Identification Card and 5.2 Compliance by the Attending 1 day Medical Record Section
SSS or GSIS Form to be Physician
accomplished by the Attending
Physician
Varies on 1 day, 1
the hour and
TOTAL
certificate 20 minutes
requested
4 Radiology Services
CCMC is devoted to provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best
healthcare services especially to the residents of City of Caloocan.
A. X-ray
277
Office or division: Radiology (X-ray)

Who may avail: Patients
- X-ray request slip Emergency Room (ER) or Out-Patient Department (OPD)
- Official Receipt Cashier (Window 6)
FEES TO REQUIRED
BE PAID TIME
1. Patient submit request and 1. 1 Receive the required documents and None 15 Radiologic Technologist on
acquire order of payment. check for completeness. minutes Duty
2. Pay the required amount at 2. 1 Receive the required amount and Amount 15 Cashier on duty
the hospital cashier issue Official Receipt. differs minutes
(Window 6). based on
the
request
procedure
3. Return to Radiology 3.1 Do the procedure and tell when to None 1 hour Radiologic Technologist on
Department for X-Ray come back for the result. duty
procedure and acquire
schedule of release of
his/her result.
4. Return to Radiology 4.1 Releasing the official results. None 3 days Radiologic Technologist on
Department for the duty
releasing of the official
results.
278
Amount 3 days, 1
differs hour, and
based on 30 minutes
TOTAL
the
request
procedure
B. Ultrasound
Office or division: Radiology (Ultrasound)
- Ultrasound request slip Emergency Room (ER) or Out-Patient Department (OPD)
FEES TO REQUIRED
BE PAID TIME
1. Patient submit request and 1. 1 Receive the required documents None 15 minutes Radiologic Technologist on
acquire order of payment. and check for completeness. duty
2. Pay required amount at the 2.1 Receive the required amount and Amount 15 minutes Cashier on duty
hospital cashier (Window 6). issue an Official Receipt. differs
based on
the
request
procedure
Department for Ultrasound come back for the result. duty
279
procedure and acquire the

schedule of release of his/
her result.
4. Return to Radiology 4.1 Release the official results. None 3 days Radiologic Technologist on
Department for the duty
Ultrasound releasing of the
official results.
3 days, 1
TOTAL None hour, and 30
minutes
C. CT Scan
Office or division: Radiology (CT Scan)
- CT Scan request slip Emergency Room (ER) or Out-Patient Department (OPD)
FEES TO REQUIRED
BE PAID TIME
1. Patient submit request and 1.1 Receive the required documents None 15 Minutes Radiologic Technologist on
acquire order of payment. and check for completeness. duty
2. Pay the required amount at 2.1 Receive the required amount and Amount 15 minutes Cashier on Duty
the hospital cashier issue an Official Receipt. differs
(Window 6). based on
280
request
procedure
Department for CT Scan come back for the result. duty
procedure and acquire
schedule of release of his/
her result.
4. Return to Radiology 4.1 Releasing of the official results. None 4 days Radiologic Technologist on
Department for the CT duty
Scan releasing of the
official results.
4 days, 1
TOTAL None hour, and 40
minutes
5 Pharmacy Department
CCMC provide and help the people make the best use of medication, its several traditional functions; the procurement, production,
preparation, dispensing and distribution of medications.
Office or Division: Pharmacy Section
- Prescription ER, Medical / OB Ward, OR / DR, SACU / NICU
- Official Receipt Cashier Section (Window 6)
REQUIRED TIME
FEES FRAME
281
1.0 Physician on duty issued order for1.1 The Pharmacist received the None 5 minutes Pharmacist on duty
all prescriptions and non- prescription order and prepares the for ER
prescriptions for the patient’s medicines. admission
medications. 1.2 Filling of order, retrieval,
The nurse transcribed the reconstitution and labeling of drugs. 2 hours for
medications and assists the Dispensing of medicines. For ER Ward
watcher to Pharmacy. 1.3 admissions prescription shall be stations /
signed by the watcher when SACU
receiving the medicines. For Ward
stations, all bulk prescription orders
are forwarded to pharmacy for
preparations and dispensing and
forwarded again to each station.
2.1 Clearance (Discharge of Patient) 2.1 Compute the dispensed medicines, Amount 5 minutes Cashier on duty
For out-patient, acquire order of issued order of payment slip, varying
payment and paid varying amount present and obtain medicine from dependent
depend on the dispense medicine. Pharmacy and clearance signed by on the
the Pharmacist and proceed to ER. medicines
dispense
3.1 For in-patients with PhilHealth 3.1 Encoded in iHOMIS for billing Amount 5 minutes Pharmacist on Duty
dependent on its category. purposes varying
IPP/ Private/ Government/ OFW dependent
on the case
rate of the
patient.
3.2 For Indigent/ sponsored/ Point of None 2 minutes Pharmacist on Duty

service/ senior citizen/ retiree
282
Varies on 2 hours
TOTAL the case of and
the patient 17minutes
6 Out Patient Department (OPD)

Provide services to its patients or people who visit the hospital due to health problems but do not need overnight confinement. The
services provided include wellness, diagnostic, treatments, and rehabilitation.
Office or division: CCMC – Out Patient Department (OPD)
Who may avail: Patient or Relative of Patient/s
For Old and New Patient: OPD Department – Information Clerk
REQUIRED TIME
FEES FRAME
1.1 Get number from 1.1 Call the number of the Patient next None 5 minutes Guard-on-Duty
Registration Clerk for in line or
queuing 1.2 Interview and classify the OPD Nurse
complaints or illness. or
- New Patients: Regular routine of OPD- Registration Section
interview for classification and
issuance of control no.
- Old Patients: Patient’s Chart will
be retrieved based on their
assigned Hospital Record No.
283
1.3 Ask the Patient to proceed to the

Clinic Department
2.1 Proceed to the Clinic 2.1 Call the Patient to take the vital None 15 minutes OPD Nurse
Department for Medical signs and get the chief complaints. or
Assessment 2.2 Refer patient to respective Doctor-on-Duty
2.3 Doctors. 25 minutes CCMC - Clinic Department
Examine the patient, assess and
2.4 determine the medical status.
Give prescriptions, laboratory,
2.5 work-ups and referrals.
Gives instructions for follow-up
treatment.
3.1 Escort the Patient to the 3.1 Collect finished Patients’ Chart for None 5 minutes OPD Nurse
ward. documentation. CCMC – Ward Section
3.2 Recording and Filing patient’s
chart.
7 Laboratory
To provide Laboratory services utilized in the prevention, diagnosis and management of diseases by a compassionate Laboratory staff.
Office or Division: Laboratory

Who may avail: Out-Patients / ER Patients
- Physician’s Laboratory Request Out Patient Department
284
- Order of Payment Laboratory Section

- Official Receipt Cashier Section (Window 6)
FEES TO PROCESSING
BE PAID TIME
1.1 For OPD Patient presents 1. A Laboratory Staff receives and None 5 minutes Laboratory Officer
Laboratory Request and assesses the Laboratory of the Day
acquire Order of Payment. Request.
1.2 ER Patient/ Relative 1.B Laboratory Staff instructs the
presents Laboratory patient depending on the test
Request and receives requirements, fasting or non-
instruction. fasting; scheduled or not.
1.C Laboratory Staff issues Order of
Payment.
2. A. Laboratory Staff receives and
assesses the Laboratory
Request.
2. B. Laboratory Staff instructs the
patient/ relative depending on
the test requested.
2.1 OPD Patient proceeds to 2.1 Cashier receives payment and Varies 5 minutes Cashier
Cashier for payment. issues Official Receipt. depending
If Indigent, patient on the
proceeds to SWA for test/s
evaluation. requested
3.1 OPD Patient returns to 3.1 Laboratory Staff receives the None 5 minutes Laboratory Officer
Laboratory and presents Laboratory Request and the Official of the Day
Laboratory Request Receipt for recording.
together with the Official
Receipt.
285
4.1 OPD Patient waits at the 4.1 1.A. Phlebotomist calls the patient’s None 5 minutes Laboratory Officer
Waiting Area provided by name, collects samples for testing, ER result of the Day
the hospital and prepares and instructs the patient of releasing and
2 hours
for sample collection. of results.
OPD result
4.2 ER Patient waits for 4.2 2.A. Phlebotomist collects samples
5hrs
sample collection. for testing
2.B. Phlebotomist issues Order of
Payment and instructs patient/
relative of releasing of results.
5.1 OPD Patient returns to 5.1 Laboratory Staff receives the Official None 5 minutes Laboratory Officer
Laboratory, presents his/ Receipt and releases the results to of the Day
her Official Receipt, and the patient.
claims the results. Laboratory Staff receives the Order
5.2 ER Patients returns to 5.2 of Payment and instructs the patient/
Laboratory, presents his/ relative to return the Order of
her Order of Payment, Payment when clearance is
claims the results, and requested.
submits the results to the
requesting physician for
interpretation.
Varies
Varies on
depending
TOTAL the tests
on the Test
requested
Procedures
286
- Client’s name
- Complete Address
to the client.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
287
-
- South Caloocan:
- North Caloocan:
• Email Address:
-
• Office Address:
-
288
CALOOCAN CITY NORTH MEDICAL CENTER
289
1 Issuance of ORANGE CARD for Out-Patient /Admitted Patient

Admit patient from er /opd with the corresponding admitting slip signed by the admitting physician
Office or Division Admitting Department
Who may avail: All
1. Orange card Admitting department
2. Admitting slip Out-Patient /ER-
3. Encode information taken from the patient relative RELATIVE OF PATIENT Medical doctors
Outside laboratory and diagnostic clinic
4. Quotation of diagnostic procedure (if applicable)
(if test is not available in the hospital)
1. Secure ORANGE CARD 1. Issuance of orange card from Admitting Clerk
admitting department PhP 50.00 3 Minutes Or
Officer of the Day
Give information regarding patient 2. Interview patient relative in regards Admitting Clerk
with the information of patient None 5 Minutes Or
Officer of the Day
Proceed to PHILHEALTH OFFICER TO Check and trace the status of
INQUIRE ABOUT THE STATUS OF PHILHEALTH. None Philhealth Officer
THEIR PHILHEALTH
2. Admit the patient if NBB or non NBB 3. Encode the patient information as Admitting Clerk
patient admitted None 5 Minutes Or
Officer of the Day
3. Issuance of watchers pass 4. Watchers pass given with complete
None 2 Minutes Admitting Clerk
data of the patient
TOTAL: PhP 50.00 15 Minutes
290
Discharge patient=to discharge patient know the final diagnosis with the discharge order from the physician ,record in the hospital
logbook together with the time and date of discharge and remove from the daily census chart sign the discharge slip given by the ward
to be given to guard on duty.
Office or Division Admitting Department

Who may avail: All Cleared Patient
1. SOA Patient FROM WARD Department – Medical Doctor
2. Final billing Billing Department
3. Discharge order From Ward-Medical Doctor
1 Secure diagnostic test request 1. Issue diagnostic test request Medical Officer
according to patient’s medical None 1 Day
Or
condition and needs. Physician of the
day
2. Secure order of payment for diagnostic 2. Issue order of payment for Medical
test diagnostic test Technologist -
Laboratory/
Radiologist –
None 1 Day Radiology /
Nurse - OPD
Or
Officer of the day
3. Proceed to Medical Social Work 3. Interview patient using Intake Medical Social
Medical Assistance on Diagnostic Test interview sheet Worker
None 7 Minutes Or
Officer of the day
4. Give discount on patient according Medical Social
to assessment and social None 5 Minutes Worker
Or
291
classification, by stamping the Officer of the day

order of payment
2 days and 12
TOTAL: None
minutes
2 Issuance of Official Receipt for Discharge In-patient

An Official Receipt is a piece of paper that you get from someone as proof that they have received.
Office or Division: Cashier Section
Type of
Transaction:
Who may avail: All
1. Order of payment or Statement of Account (Original) Out-Patient Department, Emergency Room and Billing Section
1. Pay the required fees at the Cashier 1. Accept the payment based on the It depends
Section by showing the order of order of payment or Statement of upon the
payment or Statement of Account. Account. accumulate Administrative Aide
VI
d charges
1 minute Cashier Section
or cases or
under Officer of the day
infirmary
level.
2. Present the Official Receipt to Billing 2. Record the Official Receipt number It depends Administrative Aide
Section. in the Statement of Account copy. upon the VI
accumulate 1 minute Cashier Section
d charges or
Officer of the day
292
or cases
under
infirmary
level.
3. Return to Service Ward Section and 3. Sign in the discharge clearance and It depends Administrative Aide
present your discharge clearance. issue a discharge slip. upon the VI
accumulate Cashier Section
d charges 5 minutes or
Officer of the day
or cases
under
infirmary
level.
4. Wait for the assistance of the utility 4. Accompany the discharge patient to It depends Administrative Aide
staff. admitting section up to departure at upon the VI
lobby area. accumulate Cashier Section
d charges or
3 minutes Officer of the day
or cases
under
infirmary
level.
TOTAL: 10 minutes
3 Issuance of Official Receipt for Emergency Room patient

Type of
Transaction:
Who may avail: All
1. Order of payment (Original) Out-Patient Department and Emergency Room
293

1. Get the Order of Payment from ER 1. Accept the payment based on the It depends
nurse order of payment. upon the Administrative Aide
accumulate 1 Minute VI
d charges or Cashier Section
cases under Or
infirmary Officer Day
level.
2. Present the Official Receipt to Billing 2. Record the Official Receipt number It depends
Section. and Issue ER clearance form. upon the Administrative Aide
accumulate VI
1 Minute
cases under Or
level.
3. Complete ER clearance form and 3. Sign the ER clearance form. It depends
present to ER nurse. upon the Administrative Aide
accumulate VI
10 Minutes
cases under Or
level.
4. Present Official Receipt and ER 4. Get the ER clearance form and It depends
Clearance form to the security guard at check the Official Receipt. upon the Administrative Aide
the Emergency Room. accumulate VI
d charges or 3 Minutes Cashier Section
cases under Or
level.
TOTAL: 15 Minutes
294
4 Issuance of Official Receipt for Out-patient

Type of
Transaction:
Who may avail: All
1. Order of payment (Original) Out-Patient Department and Emergency Room
1. Pay the required fees at the Cashier 1. Accept the payment based on the It depends
Section by showing the order of order of payment. upon the Administrative Aide
1 Minute
payment accumulated VI
charges or Cashier Section
cases under Or
level.
2. Present the Official Receipt to concern 2. Record the Official Receipt It depends
1 Minute
section to avail the medical services, number and render medical upon the Administrative Aide
supplies or drugs. services or provide medical accumulated VI
supplies or drugs. charges or Cashier Section
cases under Or
level.
3. Wait for the result, if the diagnostic 3. Issue diagnostic examination It depends Administrative Aide
procedures. results to client. upon the 45 Minutes VI
accumulated Cashier Section
charges or Or
cases under Officer Day
295
infirmary
level.
4. Return diagnostic results to requesting 4. Read and interpret the results and It depends
physician for reading. issue prescription or refer to upon the Administrative Aide
another doctor for further accumulated VI
assessment, if necessary. charges or 10 Minutes Cashier Section
cases under Or
level.
TOTAL: 57 Minutes
5 Issuance of Statement of Account

Office or Division: Billing section
Type of
Transaction:
Who may avail: All
1. Charges of patient. Different sections (Laboratory, Ward, pharmacy and Radiology).
Different sections (Laboratory, Ward, pharmacy and Radiology).
1. Get all charges from Pharmacy 1. The Pharmacist gave the charges It depends Admin Aide III
Department to patient. upon the Billing Section
1 hour
category of Or
Philhealth Officer of the Day
TOTAL: 1 hour
296
6 Issuance of Statement of Account (SOA)

A Statement of Account is a detailed report of the contents of an account.
Office or Division: Billing Section

Who may avail: All
1.Statement of Account Billing Section
1. Go to billing section and present the 1. Billing staff check the clearance
discharge clearance form from ward form and instruct the patient
section. relatives to go to Pharmacy to get It depends Admin Aide III
their charges after that they also upon the Billing Section
1 Hour Or
go to philhealth section to get the category of
philhealth Officer of the Day
philhealth stub.
2. The patient relatives present the 2. Billing staff encode all the It depends Admin Aide III
Pharmacy Charges together with charges came from pharmacy. upon the Billing Section
philhealth stub. category of Or
3. The patient relatives wait for the 3. Billing staff prepare SOA to be It depends Admin Aide III
issuance of SOA. sign by the philhealth member. upon the Billing Section
category of Or
297
4. Went back to billing section to get their 4. Billing staff checked the SOA if it It depends Admin Aide III
Statement of Account for signing. is cleared. upon the Billing Section
category of Or
TOTAL: 1 hour
7 Encode all the charges of Out Patient Department (only Surgery with Philhealth)
Billing section received the charges of outpatient and encode.

Type of
Transaction:
Who may avail: All
1. Order of payment (Original) From Surgery Section
2. Charges of patient. From Surgery Section
1. Get the philhealth stub from Philhealth 1. The philhealth staff gives the It depends Admin Aide III
section to know their category. stub to patient. upon the Billing Section
1 hour Or
category of
philhealth. Officer of the Day
2. The patient relatives wait for the 2. Billing staff prepare SOA to be Admin Aide III
issuance of SOA. sign by the philhealth member Billing Section
Or
Officer of the Day
TOTAL: 1 hour
298


Type of
Transaction:
Who may avail: All
1. Statement of Account Billing Section
1. Go to billing section and present the 1. We instruct patient relatives to Its depends Admin Aide III
Philhealth stub. go in different Department for upon the Billing Section
1 hour
signing of their clearance. category of Or
2. Received the Statement of Account for 2. Give the final SOA to the patient Admin Aide III
signing. relatives. Billing Section
Or
Officer of the Day
TOTAL: 1 hour
9 Encode all the charges of Out Patient Department (only Surgery with Philhealth)
Billing section received the charges of outpatient and encode.

299
Type of
Transaction:
Who may avail: All
1. Order of payment (Original) From Surgery Section
2. Charges of patient. From Surgery Section
1. Get the Philhealth stub from Philhealth 1. The philhealth staff gives the It depends
Admin Aide III
section to know their category. stub to patient. upon the
1 hour Billing Section or
category of Officer of the Day
Philhealth.
TOTAL: 1 hour


Type of
Transaction:
Who may avail: All
1.Statement of Account Billing Section
300

1. Go to billing section and present the 1. We instruct patient relatives to It depends

Admin Aide III
philhealth stub. go in different Department for upon the
1 hour Billing Section or
signing of their clearance category of
Officer of the Day
philhealth
2. Received the Statement of Account for 2. Give the final SOA to the Admin Aide III
signing. patient relatives. Billing Section or
Officer of the Day
TOTAL: 1 hour
11 Radiologic technologists department for Out-Patient Client

Radiologic technologists are the health care professionals who perform diagnostic imaging procedures like x-ray examinations.
Office or Division: Radiology department

Type of
G2C- Government to citizen
Transaction:
Who may avail: All
1. Request of examination or procedure Radiology department
2. Order of payment (Original) Radiology staff
3. Official Receipt (Original) Cashier section – Window 5
301

1. Present request and get the order of 1. Request forms evaluated and 1 minute
payment. priced/ charged.
2. Watcher / patient to pay at the
2. Pay required amount to the hospital cashier or refer to social service. 1 minute
cashier. 3. The request form is log on the
day of the procedure.
3. Return to radiology department for x-ray 3.1. Do the x-ray procedure.
procedure. 3.2.Evaluation of xray images
(Quality assurance)
4. Wait for the x-ray results. 1 minute
4. Issue x-ray results to client.
Radiologic
Technologist I
Radiology Section
PhP450.00 or
Officer of the day.
3 days
TOTAL: PhP450.00 3 days and 3

minute
302
12 Radiologic technologists department for In-patient and ER client

Radiologic technologists are the health care professionals who perform diagnostic imaging procedures like x-ray examinations.
Office or Division: Radiology department

Type of G2C- Government to citizen
Transaction:
Who may avail: All
1. Request of examination or procedure Radiology department
2. Give the order of payment-Inpatient Billing – Window 4
3. Give the order of payment- ER client ER Department

1. Present the request of 1. Request forms evaluated and priced/
examination. charged.
- The request form is logged on the day
of the procedure.
Radiologic
-Do the x-ray procedure. Technologist I
-Evaluation of xray images (Quality 1 Day
PhP450.00 Radiology Section
assurance) or
Officer of the day
2. Signed by the Radiologic
Technologist.
303
3. Give him/her notes of the time and

2. For Inpatient/ER client present the date of releasing of result.
clearance form.
3. Inform ER client about the

schedule of result.
TOTAL: PhP450.00 1 Day
13 Emergency Room Department

The department of a hospital responsible for the provision of medical and obstetric care to patients arriving at the hospital in need of
immediate care.
Office or Division: Emergency Room Department

Transaction:
Who may avail: Emergency Room Patient
2. Orange Card Admitting Department

304
5. Go to Triage Nurse 4. Assess the health conditions of the

client, obtain Vital signs.
(classify if emergent, urgent and non-
urgent)
a. if emergent- directly to be seen
by Doctors on duty
b. if urgent, the triage nurse will
instruct the patient.
c. If non-urgent, wait for the name
to be called.
5. Examine the patient

(make a laboratory/ radiology request/
medication order)
Depends on the
Nurse on Duty/
None severity of the
Doctors on Duty
patients’ case
6. Go to the Doctor on duty

(Internal Medicine, Obstetric-
Gynecologist, Pediatrician) 6. Carrying-out the doctor’s order,
provide necessary intervention.
a. if with laboratory request- go to
Laboratory Department (if for admission/ medication/
2.2 if with radiology request- go observation or discharge)
to Radiology Department
7. Go to the Nurse on duty.

3.1if for admission, go to
Admitting Department.
305
7. Re-assess client’s condition and

3.2If with medication/ observation make a disposition. (if for admission/
order, the Nurse on duty will discharge/ transfer)
administer the medicine.
3.3If with discharge order, wait for

the NOD instructions.
5. Carrying-out the disposition order.
(if for admission/ discharge/ transfer)
8. Go to Doctor on duty
5.1 if for admission, admit the
4.1 if for admission, go to patient, then transfer to Ward/
Admitting Department Delivery Room Department.
4.2 if for discharge, go to Nurse on
duty 5.2 If for discharge, make an order of
4.3 if for transfer, go to nurse on payment for the supplies and
duty. medicine that was used for the
patient
5 Go to Nurse on Duty
5.3 If for transfer, give the referral
letter then transfer the patient to
hospital of choice or via
ambulance conduction.
6. Present the clearance form
5.2-3 Go to Billing
Department and get
clearance form.
306
6 Go to Guard on Duty
TOTAL: 0.00
14 Issuance of Medical Certificate for Out-Patient Client

A medical certificate is a written statement from a physician issued to a patient, which attests to the result of a medical examination of a
patient. It can serve as a "sick note" or evidence of a health condition.
Office or Division: Medical Record Section

Transaction:
Who may avail: All
307

3. Order of payment (Original) Out-Patient Department (OPD Nurses)
4. Official Receipt (Original) Cashier Section – Window 5

5. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG
9. Go to Out-Patient Department to 8. Assess and examine the health
see and examine by the doctor. conditions of the client.
10. Pay the required fees at the 9. Accept the payment based on the
Cashier Section by showing the order of payment.
Order of Payment. Make sure to 10. Record the Official Receipt Medical Records
secure Official Receipt that will be number and Issue blank Medical Officer
issued upon payment. Certificate. Medical Record
11. Present the Official Receipt to 11. Accomplish the medical PhP 50.00 1 Day Section
Billing Section. certification form request of the client. Or
12. Return to the Out-Patient 12. Dry seals and release the Officer Day
Department and give the medical medical certificate to the client.
certificate form to the doctor.
13. Proceed to Medical Record
Section with a medical certificate
form for a dry seal.
TOTAL: PhP 50.00 1 Day
308
15 Issuance of Medical Certificate for In-patient and ER Client

A medical certificate is a written statement from a physician issued to a patient, which attests to the result of a medical examination of a
patient. It can serve as a "sick note" or evidence of a health condition.

Transaction:
Who may avail: All
1. Order of payment (Original) Medical Record Section

4. Go to Medical Records Section 4. Issue the Order of Payment.
request for a medical certificate. 5. Accept the payment based on the
5. Pay the required fees at the order of payment. Medical Records
Cashier Section by showing the 6. Record the OR number and Issue Officer
Order of Payment. Make sure to blank Medical Certificate. Medical Record
secure Official Receipt that will be Php50.00 1 Day Section
7. Accomplish the medical certification
issued upon payment. form request of the client. Or
6. Present the Official Receipt to Officer Day
8. Dry seals and release the medical
Billing Section. certificate to the client.
7. Return to the Out-Patient
Department Doctor, If OPD patient
309
and to Medical Record Section, if

ER patient.
8. Return to Medical Record Section
with a medical certificate form for a
dry seal.
16 Issuance of Medical Abstract and Discharged Summary for In-Patient Client

A medical abstract and discharged summary is a written statement from a physician issued to a patient, which attests to the admission
and final diagnosis of a medical condition of the patient. It can serve as a "Course in the Ward" or evidence of a confinement.

Type of
Transaction:
Who may avail: All
1. Order of payment (Original) Medical Records Office/ Staff on Duty
1. Go to the Medical Record Section 1. Assess and examine the health Medical Records
request for Medical Abstract or conditions of the client. Officer
Php 50.00 1 Day
Discharged Summary. Medical Record
Section
310
Or
Officer Day
2. Present the Orange Card to the 2. Accept the payment based on the Medical Records
Medical records Officer. order of payment. Officer
Medical Record
Section
Or
Officer Day
3. Pay the required fees at the Cashier 3. Record the Official Receipt number Medical Records
Section by showing the Order of into logbook. Officer
Payment. Make sure to secure Medical Record
Official Receipt that will be issued Section
upon payment. Or
Officer Day
4. Present the Official Receipt to 4. Accomplish the medical abstract and Medical Records
Medical Record Section. discharged summary request of the Officer
client. Medical Record
Section
Or
Officer Day
5. Process the record and issue 5. Release the CTC medical abstract Medical Records
certified true copy of medical and discharged summary to the Officer
Abstract and Discharge summary. client. Medical Record
Section
Or
Officer Day
311
18 Issuance of Birth Certificate

An official document issued to record a person's birth, including such identifying data as name, gender, date of birth, place of birth, and
parentage.
Type of
Transaction:
Who may avail: All
request for Birth Certificate. conditions of the client. Officer
Medical Record
PhP 50.00 1 Day Section
Or
Officer Day
2. Accomplish the Draft Form, waiver 2. Encode and Print the data given. Medical Records
and Requirement for Birth certificate Secure the requirement needed for Officer
(if married: Xerox copy of MC/ if not filing of BC. Medical Record
married income tax and valid ID of Section
both parents). Or
Officer Day
upon payment. Or
Officer Day
312
4. Present the Official Receipt to 4. Accomplish the Birth certificate Medical Records
Medical Record Section. correctly signed by the parents and Officer
the OB-Gyn in charge. Medical Record
Section
Or
Officer Day
5. Check the Birth certificate Form 5. Give instruction and claim stub to Medical Records
data written type and signed. the client. Officer
Medical Record
Section
Or
Officer Day
6. Claim the Birth certificate to the 6. Release Birth certificate with Medical Records
Medical Record on issued date. registry number. Officer
Medical Record
Section
Or
Officer Day
19 Issuance of Death Certificate

An official statement, signed by a physician, of the cause, date, and place of a person's death.

Type of
Transaction:
Who may avail: All
313

request for Death Certificate. conditions of the client. Officer
Medical Record
PhP 50.00 1 Day Section
Or
Officer Day
2. Accomplish the Draft Form. 2. Check the cause of death into the Medical Records
chart given by the Physician. Officer
Medical Record
Section
Or
Officer Day
upon payment. Present the Official
Or
Receipt to Medical Record Section.
Officer Day
4. Check the Death Certificate Form 4. Encode and accomplished the Medical Records
data written type and signed. Death Certificate. Officer
Medical Record
Section
Or
Officer Day
314
5. Claim the Death certificate to the 5. Release Death certificate. Medical Records
Medical Record with complete Officer
signed and signature of the Medical Record
Physician. Section
Or
Officer Day
20 Issuance of Laboratory Results for Out-Patient Client

Clinical laboratory testing plays an essential part in the delivery of quality health care done by a Medical Technologist, which is ordered
by a physician in order to diagnose, treat, manage, or monitor a patient’s condition.
Office or Division: Laboratory Department

Who may avail: All
1. Order of payment (Original) Laboratory Department (Medical Technologist)


1. Present request and get the order 1. Issue the Order of Payment.
of payment from Laboratory
1. 2 Minutes Medical technician
Department. Medical Technician None on duty
on duty.
315
2. Pay required amount at the 2. Accept the payment based on the Case
hospital cashier. order of payment. 2.1 Minute Medical technician
dependent on duty
3. Return to the laboratory for the 3. Proceed for the necessary
necessary procedure. procedure. None 3. 2 Hours Medical technician
on duty
4. Inform the patient for the schedule 4. Release results. 4. 2 Minutes
of release of his/her results. None Medical technician
on duty
TOTAL: Case
3 Hours
dependent
21 Issuance of Laboratory Results for In-Patient Client
Clinical laboratory testing plays an essential part in the delivery of quality health care done by a Medical Technologist, which is ordered by a
physician in order to diagnose, treat, manage, or monitor a patient’s condition.
.Office or Division: Laboratory Department

Who may avail: All
1. Admission Stab Admitting Office
1. Present request to the Laboratory 1. Proceed for the necessary procedure.
Case
Department. Case dependent Medical Technician
dependent
on duty
316
2. Proceed for the necessary procedure. 2. Inform the patient that the results will Case
be given to the assigned nurse. dependent
Case dependent Medical Technician
on duty
3. Present the admission stab.

Case
TOTAL: Case dependent
dependent
22 Issuance for Laboratory Results ER Patient

Clinical laboratory testing plays an essential part in the delivery of quality health care done by a Medical Technologist, which is ordered by a
physician in order to diagnose, treat, manage, or monitor a patient’s condition.
Office or Division: Laboratory Department

Type of
Transaction:
Who may avail: All
1. Order of payment (Original) Laboratory Department
1. Present request form. 1. Proceed for the necessary
None Medical Technician
procedure. 2 Minutes on duty
2. Proceed for the necessary 2. Inform the patient for the schedule Medical Technician
None on duty
procedure. of release of his/her results. 1 Hour
3. Return to the laboratory for the 3. Release result attached with the
Case Medical Technician
result and pay for the required Order of Payment. 2 Minutes on duty
dependent
amount at the hospital cashier.
317
TOTAL: Case 1 Hour and 4

dependent Minutes
23 Meal Service for Admitted Patients
The Dietary Department is organized to promote optimal nutrition and other related services for hospitalized patients. Excellent food
service includes the quality of the menu, food preparation and service to all admitted patients.
Office or Division Dietary Department

Who may avail: All admitted patient
5. Diet List Nursing Service Department – Nurse
6. Patient’s Chart Nursing Service Department – Nurse / medical Doctor
7. Diet Order Nursing Service Department – Medical Doctor
1. For Admitted Patient DIET LIST
1. Diet lists is collected daily by the
Food Service
Food Service Worker from the
Worker
Nursing Service not later than 5:30 None None Or
AM for breakfast, updated at 8:00 AM Nurse
for lunch, and final update at 2:00 PM
for supper.
2. The diet list should be legibly
None None Nurse
prepared by the Nursing Service.
3. The diet list and all subsequent
None None Nurse
changes should be prepared,
318
submitted duly signed by the nurse

on duty.
4. The RND should verify from the
Nurse
nurse on duty for erroneous and/or
Or
incomplete diet list. For certain diet None None Nutritionist –
that needs computation, the RND will Dietitian
compute the dietary requirements
PATIENT’S MEALS
Medical Doctor
Or
5. Patients’ diet follows the prescription None None Nutritionist –
of the doctors. The prescribed diet Dietitian
appears in the diet list.
6. Meal trays are served to watchers of
Food Service
patients on NPO and those patients None None Worker
on breastfeeding.
7. Suggested meal hours for patients:
Breakfast
6:30 AM – 7:30 AM
Lunch
11:00 AM – 1:00 PM
Supper
4:45 PM – 5:45 PM
ADMISSIONS,
CHANGE OF DIET,
DISCHARGES
Nutritionist –
None None Dietitian
8. Upon receipt of the diet list, the RND
should implement the diet
immediately.
9. The Dietary Department should be
None None Nurse
notified by the nurse on duty of the
319
admissions, discharges, change of

diet, and patient’s transfer from one
room to another before meal hours to
facilitate effective food distribution.
10. Cut-off time for admission:
Breakfast 7:30 AM
Lunch 1:00 PM
Supper 6:00 PM
11. Suggested changes of diets

received between:
6:30 AM – 11:00 AM will take effect at

lunch
11:01 AM – 5:00 PM will take effect at
supper
5:01 PM – 6:00 PM will take effect at
breakfast
12. Changes in diet prescription

especially those on NPO will take
Nutritionist –
effect immediately. For other diets, None None Dietitian
implementation will take effect on the
next meal.
13. Check with the ward nurses for any
None None Nurse
discrepancy in the diet list.
DIET ORDERS/PRESCRIPTION
14. The RND should calculate diet
Nutritionist –
orders requiring computation after None None Dietitian
referring to the chart and interviewing
the patients.
320
16. Any clarification regarding the diet Medical Doctor

prescription should be verified to the None None Or
attending physician or nurse on duty. Nurse
TOTAL: None None
24 Nutrition Counseling
Nutrition Counseling is the act of providing individualized professional guidance to assist a person in adjusting his daily food
consumption to meet his health needs. This will help the patient understand and follow the doctor’s diet prescription.

Who may avail: All admitted patients
1. Diet order Nursing Service Department – Medical Doctor
1. All admitted patients 1. Patients should have the physician’s
referral for diet instructions. The
hospital referral slip should have the
diagnosis of the patient, pertinent
data and diet prescription of the
physician. Request for diet None None Medical Doctor
instructions of in-patients for
discharge should be made at least
one day before the actual discharge.
321
2. The RND should assess the

Nutritionist –
nutritional status of the patient. None None
Dietitian
3. The RND should interview the patient

regarding his diet history, food likes
and dislikes, meal pattern and other
pertinent information needed such as Nutritionist –
None None
patient’s recent laboratory findings Dietitian
that are necessary for diet
prescription.
4. The RND should compute the diet

and give dietary instructions
Nutritionist –
depending upon the patient’s needs None None Dietitian
and conditions.
5. Patient’s watcher and family are Nutritionist –

encouraged to participate in the Dietitian
None None
discussion of the meal plan. Or
Admitted Patient
6. The patient may be asked to come
back for follow-up, if needed. Patient
TOTAL 0
25 Meal Service for Admitted Patients

The Dietary Department is organized to promote optimal nutrition and other related services for hospitalized patients. Excellent food
service includes the quality of the menu, food preparation and service to all admitted patients.

322

Who may avail: All admitted patient
8. Diet List Nursing Service Department – Nurse
Nursing Service Department – Nurse / medical
9. Patient’s Chart
Doctor
10. Diet Order Nursing Service Department – Medical Doctor
2. For Admitted Patient DIET LIST
1. Diet lists is collected daily by the
Food Service
Food Service Worker from the
Worker
Nursing Service not later than 5:30 None None Or
AM for breakfast, updated at 8:00 Nurse
AM for lunch, and final update at
2:00 PM for supper.
2. The diet list should be legibly
None None Nurse
prepared by the Nursing Service.
3. The diet list and all subsequent
changes should be prepared,
None None Nurse
submitted duly signed by the nurse
on duty.
4. The RND should verify from the
nurse on duty for erroneous and/or Nurse
incomplete diet list. For certain diet Or
None None Nutritionist –
that needs computation, the RND
will compute the dietary Dietitian
requirements
PATIENT’S MEALS Medical Doctor
Or
None None Nutritionist –
Dietitian
323
5. Patients’ diet follows the prescription

of the doctors. The prescribed diet
appears in the diet list.
6. Meal trays are served to watchers of
Food Service
patients on NPO and those patients None None Worker
on breastfeeding.
7. Suggested meal hours for patients:
Breakfast
6:30 AM – 7:30 AM
Lunch
11:00 AM – 1:00 PM
Supper
4:45 PM – 5:45 PM
ADMISSIONS,
CHANGE OF DIET,
DISCHARGES
Nutritionist –
None None Dietitian
8. Upon receipt of the diet list, the RND
should implement the diet
immediately.
9. The Dietary Department should be
notified by the nurse on duty of the
admissions, discharges, change of
diet, and patient’s transfer from one None None Nurse
room to another before meal hours
to facilitate effective food
distribution.
10. Cut-off time for admission:
Breakfast 7:30 AM
Lunch 1:00 PM
324
Supper 6:00 PM
11. Suggested changes of diets

received between:
6:30 AM – 11:00 AM will take effect at

lunch
11:01 AM – 5:00 PM will take effect at
supper
5:01 PM – 6:00 PM will take effect at
breakfast
12. Changes in diet prescription

especially those on NPO will take
Nutritionist –
effect immediately. For other diets, None None Dietitian
implementation will take effect on
the next meal.
13. Check with the ward nurses for any
None None Nurse
discrepancy in the diet list.
DIET ORDERS/PRESCRIPTION
14. The RND should calculate diet
Nutritionist –
orders requiring computation after None None Dietitian
referring to the chart and
interviewing the patients.
16. Any clarification regarding the diet
Medical Doctor
prescription should be verified to the
None None Or
attending physician or nurse on Nurse
duty.
TOTAL: None None
26 Nutrition Counseling
325
Nutrition Counseling is the act of providing individualized professional guidance to assist a person in adjusting his daily food
consumption to meet his health needs. This will help the patient understand and follow the doctor’s diet prescription.

Who may avail: All admitted patients
7. Diet order Nursing Service Department – Medical Doctor
1. All admitted patients 1. Patients should have the physician’s
referral for diet instructions. The
hospital referral slip should have the
diagnosis of the patient, pertinent
data and diet prescription of the
physician. Request for diet None None Medical Doctor
instructions of in-patients for
discharge should be made at least
one day before the actual discharge.
8. The RND should assess the

Nutritionist –
nutritional status of the patient. None None Dietitian
9. The RND should interview the

patient regarding his diet history,
Nutritionist –
food likes and dislikes, meal pattern None None Dietitian
and other pertinent information
needed such as patient’s recent
326
laboratory findings that are

necessary for diet prescription.
10. The RND should compute the

diet and give dietary instructions
Nutritionist –
depending upon the patient’s needs None None Dietitian
and conditions.
11. Patient’s watcher and family are Nutritionist –

encouraged to participate in the Dietitian
None None Or
discussion of the meal plan.
Admitted Patient
12. The patient may be asked to
come back for follow-up, if needed. Patient
TOTAL 0

How to send a feedback Thru email
How feedback is processed By answering the email by the hospital administrator
How to file a complaint Thru email, personal communication to the hospital administrator, black and white letter
How complaints are processed Action by the hospital administrator
Contact Information 5- 310-79-25/8-986-92-63
327
CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG)
328
1 Application for New Water Installation

Application for Water Service Provision
Office or Division: Caloocan City Waterworks System Services (CCWS) - Patubig

Type of Transaction: G2C – Government to Citizens
Who may avail: Any person qualified to have water service.
1. Application Forms Patubig Office
2. Barangay Residency Certificate Constituents Respective Barangay
3. Proof of Billing (Meralco/Maynilad/Etc) Personal from the constituents/applicant
REQUIRED TIME
FEES FRAME
1.0 Submit accomplished application 1.1 Receive and examine the None 5 minutes Administrative Aide IV
form and all required supporting completeness and authenticity of or
documents. the documents Officer-of-the-Day
1.2 Conduct interview concerning CRO - South
residency and viability of water
service connection
Advise client for the schedule of
ocular inspection
2.1 Inspect the viability of the water None 5 minutes Community Affairs Officer I
supply connection and conduct (Acting Administrative
material and cost estimate Officer)
2.2 Submit recommendation to the
Chief of Office CRO - South
3.1 Receive and approve water None 30 minutes Action Officer
service application.
3.20 Endorse approve water service to CRO - South
the Biller.
329
REQUIRED TIME
FEES FRAME
4.1 Receive and record approved None 10 minutes Biller
application in the consumer or
4.2 ledger Officer-of-the-Day
Inform client about the approval CCWSS
water service application and
advise to proceed to the CCWS
Office
Note: In case of disapproval,
client is advised on the
4.30 appropriate action to be
undertaken.
Prepare and endorse Order of
Payment to the Chief of Office
5.1 Approve and sign the Order of None 1 day Water Service Inspector
Payment. or
5.2 Endorse to the Biller. Investigator
CCWSS
3.1 Proceed to the CCWS Office 6.1 Issue Order of Payment to the None 3 minutes Chief-of-Office
3.2 Receive OP and pay client. or
corresponding fees at the collection 6.2 After payment, record Official Officer-in-Charge
clerk of the City Treasurer’s Receipt in the consumer ledger.
CCWSS
Department (CTD). 6.3 Advise client of the scheduled
3.3 Present OR to the CCWS Officer of installation of water service
0 the Day. connection.
6.4 Issue and endorse to Plumber job
order for water service
connection to plumber
330
REQUIRED TIME
FEES FRAME
4.1 Present OR to the plumber 7.1 Install the water meter and water None 5 minutes Biller
4.2 Acknowledge completion of water service pipes. or
service connection. 7.2 Return Job Order to biller Officer-of-Day
CCWSS
8.1 Register and encode consumer None 3 minutes Chief-of-the-Office
account for the newly installed or
water service connection for Officer-in-Charge
billing of monthly water
consumption. CCWS
2 days and
TOTAL None
36 minutes
2 Billing and Payment

Billing and Collection for Water Services
Office or Division: CCWS-Patubig Billing Section
Type of Transaction: G2C – Government to Clients
Who may avail: Clients
Record Book; Concessioner’s Ledger; Statement of Account,
CCWS Billing Section
Order of Payment
REQUIRED TIME
FEES FRAME
1.1 Concessioner wait for Water Bill 1.1 Read meter and record individual None 1day Meter Reader
(wait for the distribution of bill) (household) water consumption or
1.2 of Biller
or
331
REQUIRED TIME
FEES FRAME
1.3 Record/ Post water consumption Recorder
in concessioner’s ledger. or
1.4 Encode readings and generate Officer-of-the-Day
bills. or
Received water bill. 1.5 Post summary of current billings Meter Reader
1.2 in record folder.
0 CCWSS
Distribute bills to concessioners.
2.1 Proceed to Patubig Office 2.1 Issue order of payment to None 3 minutes Biller
Concessioner. or
2.2 Get order of payment from biller. Officer-of-the-Day
CCWSS
3.1 Proceed to CTD and pay 3.1 Guide and assist concessioners None 5 minutes Recorder
corresponding amount. to CTD for payment. or
3.20 Back to Patubig office. Officer-of-the-Day
CCWSS
4.1 Wait for the O.R 4.1 Post-paid amount and receipt in None 2 minutes` Biller
concessioner’s ledger or
4.2 Received the copy of O.R. 4.2 Hand the original O.R. Officer-of-the-Day
CCWSS
1.1 Concessioner wait for Water Bill 1.1 Read meter and record individual None 1day Meter Reader
(wait for the distribution of bill) (household) water consumption or
1.2 of Biller
Record/ Post water consumption or
1.3 in concessioner’s ledger. Recorder
Encode readings and generate or
1.4 bills. Officer-of-the-Day
Post summary of current billings or
1.2 Received water bill. 1.5 in record folder. Meter Reader
0 Distribute bills to concessioners.
332
REQUIRED TIME
FEES FRAME
CCWSS
2.1 Proceed to Patubig Office 2.1 Issue order of payment to None 3 minutes Biller
Concessioner. or
2.2 Get order of payment from biller. Officer-of-the-Day
CCWSS
3.1 Proceed to CTD and pay 3.1 Guide and assist concessioners None 5 minutes Recorder
corresponding amount. to CTD for payment. or
3.20 Back to Patubig office. Officer-of-the-Day
CCWSS
Same as 1 days and
TOTAL
Above 10 minutes

How to send a feedback • Accomplish the feedback form available in the office and drop in the designated Comment and
• Feedback or queries can also be sent through the phone or formal letter. Make sure to the
- Client’s name
- Complete Address
How feedback is processed • The feedbacks Forms dropped in the Comment and Suggestion Box are collected weekly by the
forwarded to concerned office/ department are required to answer within 3 days upon receipt of
the feedback. The office response is then relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the office Head /
Office–in-Charge / Action Officer for appropriate action. Response is then to the client through
phone or formal letter.
333
How to file a complaint • Write the complaint of the Feedback Form available in the office and drop in the designated
Comment and Suggestion Box located at the front Desk.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are processed • The complaints written on the feedback Forms are collected weekly by the HRMDO personnel.
submitted within three days upon receipt on the complaint. The response is then relayed to the
complainant.
• Complaint sent through a formal letter are forwarded to the Office Head / Officer-in-
Charge/Action Officer for appropriate action. Response will be sent to the complaint through a
formal letter.
details:
- (02) 5310-6972
- (02) 8288-8811 local 2295
- 09172042424 (Alex P. Nadurata)
• Email Address:
- [email protected]
• Office Address:
- CALOOCAN CITY WATERWORKS SYSTEM AND SERVICES (CCWS-Patubig)
Zapote Road, Brgy 177, Camarin, Caloocan City
334
CITY ACCOUNTING DEPARTMENT
335
1 Processing of disbursement vouchers/payrolls

Processing of disbursement vouchers/payrolls for payment of personnel benefits, statutory obligations, maintenance and operating
expenses, procurement of goods, services, acquisition of property plant and equipment, infrastructure projects, rental of venue for
seminars/training.
Office or Division: City Accounting Department
Type of Transaction: G2G – Government to Government
G2B – Government to Business Entity
Who may avail: Payroll Officers (HRMDO and all department), General Services Department, Engineering Department
Please see attached checklist
( Annex A)

Submit checklist with supporting
documents to the following concerned
personnel:
1. Permanent employees, job-orders, a)Receives the documents and checks 1.Administrative Aide IV
consultants salaries and other completeness
personnel benefits None 10 minutes
2. Vouchers for payment of b)Records the payee, amount and 2.Administrative Aide
Goods/Services/Utilities and other particulars of transactions to the VI
Maintenance and Operating Expenses logbook
3. Infrastructure Projects c) Endorse to Audit Division. 3.Accountant 1
336

c. Reviews the correctness and None 45 minutes Accountant IV
completeness of supporting
document Fiscal Examiner III
Accountant I
d. Prepares disbursement voucher None 5 minutes Accountant I
per voucher
e. Checks the correctness of taxes None 5 minutes Accountant II
withheld per voucher
f. Confirms the completeness of None 30 minutes Asst. City Accountant
documents and allotment obligated for
the purpose
g. Certifies and signs the None 3 minutes City Accountant
disbursement voucher.
h. Release approved vouchers/payroll None 2 minutes Administrative Aide IV
to City Treasurer’s Office.
None 1 hour and
TOTAL
40 minutes
2 Transmittal of Barangay Disbursements

Transmittal of Barangay disbursements to the Central Barangay Accounting Services (CBAS) for recording and preparation of financial
statements.
Office or Division: CBAS
Classification: G2G – Government to Government
Type of Transaction: COMPLEX
Who may avail: Barangay Chairman and Treasurer
337
Please see attached checklist of barangay requirements

(Annex A)
One (1) original copy
Two (2) duplicate copies
REQUIRED TIME
FEES FRAME
Barangay Treasurer submits Receive and check transmittal letter Administrative Asst.
transmittal letter, Disbursement and supporting documents as per Administrative Aide VI
None 30 minutes Administrative Aide
Voucher, Allotment of Obligations with checklist and returns (1) copy to the
supporting documents Barangay Treasurer
3 Issuance of BIR Form 2306/2307

Issuance of BIR Form 2306/2307 to suppliers/contractors indicating the amount of tax withheld to BIR.
Office or Division: Payroll and Remittance Division
Type of Transaction: G2B - Government to Business Entity
Who may avail: All suppliers/contractors of the City
Request form City Accounting Department
REQUIRED TIME
FEES FRAME
Fill up request form Receives the request form None 1 minute Officer-of- the Day
Prepares and verifies the transaction. None 5 minutes Accountant II
Signs BIR Form 2306/2307 None 3 minutes Asst. City Accountant
Issue to Clients None 1 minute Accountant II
TOTAL 10 inute
None
s
338
4 Issuance of Certification to Suppliers/ Contractors

Issuance of Certification to suppliers/ contractors of the City Indicating the amount of City Tax Withheld from them.
Office or Division: Administrative Division
Type of Transaction: G2B - Government to Business Entity
Who may avail: All suppliers/contractors of the City
Photocopy of Paid Disbursement Voucher City Treasurer’s Department

Fill up request form and attach copy of Receives and Checks the document
None 2 minutes Administrative Aide VI
the paid disbursement voucher submitted
Prepares the certification None 2 minutes
Reviews the transaction None 2 minutes Accountant II
Signs the certification None 3 minutes Asst. City Accountant
Release certification to client 1 minutes Administrative Aide VI

How to send a feedback Thru email
How feedback is processed By answering the email by the hospital administrator
How to file a complaint Thru email, personal communication to the hospital administrator, black and white letter
How complaints are processed Action by the hospital administrator
Contact Information 5- 310-79-25/8-986-92-63
339
CITY ANTI-DRUG ABUSE OFFICE
340
1 Barangay Drug Clearing Program

Compliance to the Dangerous Drugs Board Regulation No. 3 series of 2017 regarding the strengthening of the implementation of
Barangay Drug Clearing Program
Office or Division: Caloocan Anti-Drug Abuse Office
Type of Transaction: G2G
Who may avail: All Barangays
Photocopy of Request Letter with approval slip from the Office of OSEC
the Secretary to the Mayor (OSEC) with the following details:
- service/s being requested
- preferred date and venue
- contact information
1. Letter of intent Barangay
2. Resolution on BADAC ACTIVATION All are secured from barangay but the Annual Budget 2020 will be
2.1. Bio-profile of all members of BADAC and BAT secured from Caloocan City Budget Department
2.2. Photograph of Rehabilitation Referral Desk
2.3. Duty Schedule of RRD
2.4. Mapping and Clustering
2.5. BADAC Action plan 2020
2.6. Annual Budget 2020
2.7. Drug awareness campaign
3. PDEA Certified BADAC Watchlist Philippine Drug Enforcement Agency
4. Training Certificates from DOH CADAO
4.1. Initial screeners
4.2. DDE Practitioners
4.3. For outsourcing CBRP providers, any DOH related
training certificates or international certificates
341
5. Tokhang Activities Barangay Documentation

6. Implementation of CBRP Barangay Documentation
6.1. Activity Design/Module
6.2. Summary of DT Results
6.3. After Activity Reports on the Implementation of CBRP
7. Color Coded BADAC Watchlist with Supporting Documents Barangay Confidential records
REQUIRED TIME
FEES FRAME
1.0 Sign in the client log book in the 1.1 Give the Log Book to the client None 1 minute Admin Staff
office lobby
2. Submit all the requirements for 2. CADAO will secure and submit to None 2 days Admin Staff
application for barangay drug the Barangay Drug Clearing
clearing program Program Committee the
documents/ requirement submitted
by the barangay
2 days,
TOTAL None
1 minute
2 Voluntary Participation to Community Based Drug Rehabilitation Program

Voluntary participation to Caloocan Anti-Drug Abuse Office for initial diagnosis of level of addiction to undergo Community Based Drug
Rehab Program (CBDRP).
Office or Division: Caloocan Anti Drug Abuse Office
Who may avail: Persons Who Use Drugs and their family
No requirement. N/A
342
REQUIRED TIME
FEES FRAME
1.0 Sign in the client log book in the 1. Give the Log Book to the client None 1 minute Admin Staff
office lobby
2. Undergo intake interview and drug 2. Conduct the intake, screening and None 15 minutes Psychometrician
dependency exam assessment
3. Get the vital signs; Drug testing is 3. Conduct drug test if necessary None 8 minutes Admin Staff
optional
4. Proceed to the DOH-accredited 4. Conduct initial diagnosis for level of None 5 minutes Medical Officer IV/ DOH-
Physician Office or City Health addiction accredited Physician
Department
3 Community Based Drug Rehabilitation Program (CBDRP) for Plea Bargainers

Compliance to the court order for plea bargainers to undergo CBDRP
Office or Division: Caloocan Anti-Drug Abuse Office
Who may avail: Plea bargainers and in probation
Photocopy of Court order indicating to undergo Drug Dependency Regional Trial Court Branch
Examination.
Photocopy of Certificate of Discharge and release Caloocan City Jail
REQUIRED TIME
FEES FRAME
1.0 Sign in the client log book in the 1. Give the Log Book to the client None 1 minute Admin Staff
office lobby
2. Undergo intake interview and drug 2. Conduct the intake, screening and None 15 minutes Psychometrician
dependency exam assessment
343
REQUIRED TIME
FEES FRAME
3. Get the vital signs; Drug testing is 3. Conduct drug test if necessary None 8 minutes Admin Staff
optional
4. Proceed to the DOH-accredited 4. Conduct initial diagnosis for level of None 5 minutes Medical Officer IV/ DOH-
Physician Office or City Health addiction accredited Physician
Department

- Client’s name
- Complete Address
344
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
For inquiries and follow-ups, clients may reach the office through the following contact details:
- 8310-04-76/ 8362-05-09
- 8288-8811 local 2278
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
Caloocan Anti-Drug Abuse Office, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
345
CITY BUDGET DEPARTMENT
346
1 Provision of Internal Revenue Allotment (IRA) Estimates and Real Property Tax (RPT) Estimates to
Barangays
The IRA Estimates from Department of Budget and Management (DBM) and RPT Estimates from City Treasury Department are issued
to the authorized barangay officials (Barangay Chairman/ Barangay Treasurer) for the computation of the Income Estimates in
preparation of Barangay Budgets.
OFFICE OR DIVISION: City Budget Department (CBD) - Barangay Budget Division

WHO MAY AVAIL: Authorized Barangay Officials (Barangay Chairperson/Treasurer only)
10. Barangay ID or any valid government issued identification Any government agency issuing identification card
card (BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)
Front desk receiving area located at the right-side corner of the
11. Request Form department
FEES TO PROCESSING
BE PAID TIME
1.1 Proceed to the front desk 1.1 Ask for client’s concern and verify None 1 minute Administrative Aide I
receiving area and request designation. or Officer of the Day
for IRA and RPT 1.2 Give Request Form and refer client CBD
Estimates. to the receiving officer/analyst of
1.2 Receive and fill out Barangay Budget Division.
Request Form.
347
2. Submit accomplished 2.1 Receive and record the Request None 1 minute Budget Officer I
Request Form indicating Form in the logbook. Budgeting Assistant
needed information (IRA 2.2 Advise client to wait for the CBD
and RPT Estimates), processing of request.
barangay number, and 2.3 Endorse Request Form to the
name of requesting assigned Budget Officer/Analyst.
barangay official to
Barangay Budget Division.
3. Wait for the request. 3.1 Review and fill out Request Form None 2 minutes Budget Officer II
with estimated Barangay IRA and Budget Officer I
RPT. Budget Officer I
3.2 Endorse to Receiving Officer for Budgeting Assistant
releasing. CBD
4. Acknowledge receipt of 4.1 Release Request Form with None 1 minute Budget Officer I
request in the logbook. Barangay IRA and RPT Estimates. Budgeting Assistant
4.2 Advise client to acknowledge receipt CBD
of request in the logbook.
2 Preliminary Budget Review & Evaluation of the Barangay/Sangguniang Kabataan (Annual Budget/
Supplemental Budget)
Assist the City Finance Committee and the Sangguniang Panlungsod in the preliminary budget review and evaluation of the Barangay
Budget (Annual/Supplemental) as submitted by the Barangay/Sangguniang Kabataan and endorse the transmittal preliminary review
together with the attached documents to the Sangguniang Panlungsod for final budget review.

348
WHO MAY AVAIL: Authorized Barangay Officials (Barangay/Sangguniang KabataanChairperson/Treasurer only)

Preliminary Annual Barangay Budget Review
1. Transmittal Letter Barangay
2. Barangay Resolution approving the Barangay Annual Budget Barangay
3. BBP Form No. 1 — Budget of Expenditures and Sources of DBM, Barangay
Financing (consistent with PhilippinePublic Sector Accounting
System (PPSAS))
4. BBP Form No. 2 — Programmed Appropriation by PPA, DBM, Barangay
Expense Class, Object of Expenditure and Expected Results
5. BBP Form No. 2-A — List of Projects Chargeable Against the DBM, Barangay
20% Development Fund
6. BBP Form No. 3— Plantilla of Personnel DBM, Barangay
7. BBP Form No. 4 — Statement of Indebtedness (if applicable) DBM, Barangay
8. Annual Investment Program duly approved by the Barangay
Sangguniang Barangay through Resolution and supported by
the following:
• DILG endorsed Gender Development (GAD)Plan and
Budget
• Barangay Disaster Risk Reduction and Management
(BDRRM) Plan reviewed by the appropriate Review Team
Preliminary Review of Supplemental Budget
1. Transmittal Letter Barangay
2. Barangay Resolution approving the Barangay Supplemental Budget Barangay
349
3. BSBP Form No. 5 –Statement of Funding Sources Barangay

4. BSBP Form No. 6 – Statement of Supplemental Appropriation Barangay
5. Supplemental Annual Investment Program approved by Barangay
Sangguniang Barangay
Preliminary Review of Sangguniang Kabataan (SK) Barangay Budget
1. Transmittal Letter SK Barangay
2. SK Barangay Resolution approving the SK Annual Budget SK Barangay
3. BBP Form No. 1 — Budget of Expenditures and Sources of SK Barangay
Financing (consistent with PhilippinePublic Sector Accounting
System (PPSAS))
4. BBP Form No. 2 — Programmed Appropriation by PPA, SK Barangay
Expense Class, Object of Expenditure and Expected Results
5. SK BBP Form No. 3 — Plantilla of Personnel SK Barangay
6. Barangay Youth Investment Program (BYIP) SK Barangay
Preliminary Review of SK Supplemental Budget
1. Transmittal Letter SK Barangay
2. SK Barangay Resolution approving the SK Barangay SK Barangay
Supplemental Budget
3. SK BSBP Form No. 5 –Statement of Funding Sources SK Barangay
4. SK BSBP Form No. 6 – Statement of Supplemental Appropriation SK Barangay
5. Supplemental Barangay Youth Investment Program (BYIP) SK Barangay
FEES TO PROCESSING
BE PAID TIME
1. Proceed to the front desk 1. Refer client to the receiving None 1 minute Administrative Aide I
receiving area and state officer/analyst of Barangay Budget Officer of the Day
concern. Division. CBD
350
2.1 Submit complete 2.1 Receive and check for completeness None 10 minutes Budget Officer I
documentary requirements and compliance to prescribed Budgeting Assistant
to Barangay Review template of the documentary CBD
Division. requirements.
2.2 Wait for the documents to 2.2 Record in the logbook and endorse
be endorsed to the to assigned Budget Officer/Analyst.
assigned Budget 2.3 Advise client on the status of
Office/Analyst and give processing of the document and get
contact details for further the contact details of the barangay.
notice. (If requirement is incomplete/
incorrect, return and advise client to
complete/correct requirements)
3.1 Conduct Preliminary Review of None 4 days Three (3) Budget Officer II
Annual Budget, Budget Forms, and Two (2) Budget Officer I
Supplementary plans. Budget Assistant
3.2 Prepare Preliminary Review Form CBD
and transmittal letter before the
approval of City Budget Officer.
3. Receive notification that 4. Contact client and inform that the None 5 minutes Three (3) Budget Officer II
Barangay Barangay/SK Annual/Supplemental Two (2) Budget Officer I
Annual/Supplemental Budget passed the initial review. Budget Assistant
Budget has passed the CBD
initial review.
5.1 Conduct Final Review and sign for None 15 minutes City Budget Officer
approval. CBD
Budget Personnel.
6. Advise client to provide four (4) sets 1 minute Three (3) Budget Officer II
of the Barangay/SK Annual/ Two (2) Budget Officer I
Supplemental Budget. Budget Assistant
351
CBD
4. Prepare and submit four 7. Record transmittal letter of the None 15 minutes Budget Officer I
(4) sets of the Barangay/ preliminary reviewed Barangay Budgeting Assistant
SK Annual/Supplemental Annual Budget in the logbook and CBD
Budget. endorse to the Sangguniang
Panlungsod for Final Budget
Review.
None 4 days and
TOTAL
47 minutes
3 Release of the Enacted Barangay/SK Annual/Supplemental Budget from the Sangguniang Panlungsod
Upon receipt of the final budget review from the Sangguniang Panlungsod, the City Budget Department release the Barangay / SK
(Annual/Supplemental Budget) to the authorized barangay official.

WHO MAY AVAIL: Authorized Barangay Officials (Barangay/Sangguniang KabataanChairperson/Treasurer only)
1. Barangay ID or any valid government issued identification Any government agency issuing identification card
card (BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)
FEES TO PROCESSING
BE PAID TIME
352
1. Wait for the notification of 1.1 Receive reviewed and approved None 2 minutes Three (3) Budget Officer II
assigned analyst for the Barangay/SK Annual/Supplemental Two (2) Budget Officer I
pickup of their enacted Budget from the Sangguniang Budget Assistant
Barangay/SK Annual/ Panlungsod. CBD
Supplemental Budget. 1.2 Notify client on the release of their
enacted Barangay/SK
Annual/Supplemental Budget.
1.3 Endorse to Administrative Aide I or
Officer of the Day for releasing.
2. Receive Barangay/SK 2. Record documents in the logbook None 3 minutes Administrative Aide I
Annual/ Supplemental and release budget to client. or Officer of the Day
Budget. CBD
4 Processing of Letter Requests (LRS) for Earmarking of the Certification of Appropriation

Earmarking of Letter Request for the Availability of Appropriation based on Allotment Release Order, before certification of the City
Budget Officer and approval of the Secretary to the Mayor.
OFFICE OR DIVISION: CBD - Barangay Budget Division, Administrative Division, Budget Accountability Division
WHO MAY AVAIL: End-user as endorsed by the liaison officer of General Services Department
1. Accomplished Letter Request (LR) From End-user
2. Annual Procurement Plan(APP)/Supplemental Procurement General Services Department End-user
Plan (SPP)
353
3. Estimated Cost General Services Department

4. Annual Investment Program (AIP) CBD/CDPD file copy
FEES TO PROCESSING
BE PAID TIME
1. Endorse the Letter 1.1 Check the completeness of None 3 minutes Budget Officer II
Requests (LR)with control documentary requirements then CBD
number and ask the receive.
assigned personnel to 1.2 Provide document/tracking number
acknowledge the receipt to and record in the logbook.
his/her logbook. 1.3 Endorse the LR to the assigned
Budget Officer/Analyst for recording
in the logbook based on assigned
office/department.
2.1 Review, check and analyze the LR None 20 minutes Budget Officer III
as to consistency with the Administrative Officer V
AIP/APP/SPP. Senior Administrative
2.2 Earmark, certify, and affix initials in Asst.II
the LR for the existence of Budget Officer II
appropriation and record the same Budget Officer I
in the columnar book(manual entry) CBD
provided for the assigned
office/department.
2.3 Encode in the Budget Monitoring
Management System(BMMS) with
the following details:
• Date Certified/Earmarked
• Office Responsibility Code
• Account Code based on PPSAS
• Amount Earmark/certify
354
3. Counter check, record the certified None 5 minutes Budget Officer II

appropriation and affix initial in the CBD
LR then forward the LR to the
Secretary for final review of the City
Budget Officer
4. Endorse the LR to the City Budget None 2 minutes Administrative Aide I
Officer for review and signature. CBD
5. Review, approve and sign Letter None 5 minutes City Budget Officer
Requests. CBD
6. Photocopy and forward the original None 2 minutes Administrative Aide I
LR in the releasing area CBD
2. Acknowledge receipt of 7. Endorse the approved Letter None 3 minutes Administrative Staff
approved Letter Requests Requests with appropriation to the CBD
with appropriation. City General Services Department
on the 2nd floor.
(Return LR with no available/
insufficientappropriationand not
included in AIP)
5 Processing Purchase Requests (PRS) for Goods and Services for Certification of Appropriation
Issuance of Certificate of Availability of Appropriation (CAAP) No., to Purchase Request (PR) as requested by the end-user based on
earmarked and approved Letter Request.
OFFICE OR DIVISION: CBD - Budget Execution Division, Administrative Division, Budget Accountability Division
355
WHO MAY AVAIL: End-user as endorsed by the liaison officer of General Services Department
1. Approved Letter Request (previously earmarked) GSD
2. Purchase Request (PR) signed by end-user GSD
3. Certificate of Availability of Appropriation (CAAP) No. CBD
FEES TO PROCESSING
BE PAID TIME
1. Submit approved LR and 1.1 Check the completeness of None 5 minutes Budget Officer II
Purchase Request (PR) to documentary requirements then CBD
the assigned personnel receive.
1.2 Provide document/tracking number
and record in the logbook.
1.3 Endorse to the assigned Budget
Officer/Analyst.
2.1 Issue CAAP No., record to BMMS None 20 minutes Budget Officer III
and to assigned columnar book. Administrative Officer V
2.2 Affix initials in the stamped Senior Administrative
certification, secure a file copy of Asst.II
PR and forward to counter Budget Officer II
checkers. Budget Officer I
CBD
3. Counter check and affix initial then None 5 minutes Budget Officer II
forward to Secretary for Budget Officer I
endorsement to City Budget Officer. CBD
4. Endorse the PR to the City Budget None 3 minutes Administrative Aide I
Officer for review and signature. CBD
356
5. Conduct final review and certify None 5 minutes City Budget Officer
availability of appropriation on PR. CBD
6. Photocopy and forward the original None 3 minutes Administrative Aide I
PR to the releasing officer. CBD
2. Acknowledge receipt of 7 Record and return PR to GSD. None 4 minutes Administrative Staff
PRs. . CBD
6 Processing Program of Works (POWS) for Infrastructure Projects for Certification of Appropriation
Issuance of Certificate of Availability of Appropriation (CAAP) No. for the submitted Program of Work (POW) as requested by the City
Engineering Department (CED).
OFFICE OR DIVISION: CBD - Budget Execution Division, Administrative Division

WHO MAY AVAIL: City Engineering Department (CED), City School Board
1. Program of Work (duly signed)/ Plan CED
2. Annual Investment Program (AIP) (file copy) CBD/CDPD
3. Sangguniang Panlungsod Ordinance (Itemization and/or Sangguniang Panlungsod, City Budget Department
supplementary notes) (file copy)
FEES TO PROCESSING
BE PAID TIME
357
1. Submit approved Program 1.1 Receive and record the POW None 5 minutes Administrative Staff
of Work (POW) to the 1.2 Endorse to assigned Budget CBD
assigned personnel Officers/Analysts.
2.1 Review, analyze, and check if the None 20 minutes Budget Officer II
Infrastructure Project is consistent CBD
with the AIP, SP Ordinance and
Supplementary Notes (Itemization
of Infrastructure Projects) and if the
project name of infra project is also
the same with the attached plan and
POW.
2.2 Issue CAAP No., record to BMMS
and to assigned columnar book.
2.3 Affix initials, secure a file copy of
certification and forward to counter
checkers.
3. Countercheck, affix initial before the None 5 minutes Budget Officer III
review of City Budget Officer Administrative Officer V
Asst.II
Budget Officer II
Budget Officer I
CBD
5. Endorse the certification to the City None 3 minutes Administrative Aide I
Budget Officer for review and CBD
signature.
availability of appropriation on CBD
infrastructure project.
358
7. Photocopy and forward the None 3 minutes Administrative Aide I

certification in the releasing area. CBD
2. Acknowledge receipt of 8. Forward the certification to CED. None 4 minutes Administrative Staff
certification. CBD
7 Certification of Appropriation for Project, Programs and Activities (PPAs)

Issuance of Budget Slip for the Project Proposal as to availability of appropriation and inclusion to Annual Investment Program (AIP),
and once approved by the Office of the Mayor, General Services Department (GSD) prepares Purchase Request (PR) for the Project
Proposal (PP) and the City Budget Department (CBD) issues Certificate of Availability of Appropriation (CAAP) No. as requested by the
end user.
OFFICE OR DIVISION: CBD - Budget Execution Division, Administrative Division

WHO MAY AVAIL: Caloocan City Government Offices/Departments, End-user
1. Project Proposal (PP) Client
2. Budget Slip CBD
3. Purchase Request GSD
4. Annual Investment Program (AIP)(file copy) CBD/CDPD
5. Sangguniang Panlungsod Ordinance (Itemization and/or Sangguniang Panlungsod/ CBD
supplementary notes) (file copy)
359
FEES TO PROCESSING
BE PAID TIME
1. Submit Project Proposal 1. Receive the PP and endorse to None 3 minutes Administrative Staff
(PP) and coordinate with assigned Budget Officers/Analysts CBD
the CBD as to Availability
of Appropriation for the
planned PPA (Project
Proposal)
2.1 Check if there is available None 7 minutes Budget Officer III
appropriation and if included in AIP. Administrative Officer V
2.2 Issue Budget Slip and photo copy Senior Administrative
2.3 Endorse to Requesting Department Asst.II
for pick up. Budget Officer II
Budget Officer I
CBD
8 Preparation of Obligation Request Slip (ObR) for Certification of Appropriation (Personal Services) for
Payrolls/ Vouchers (MOOE/PPE ) for procurement goods and services
I. Personal Services - Recording of the actual obligations and disbursement of funds for salaries, allowances, personnel benefits
and services of target clients in the most effective, economical and ethical way, to ensure that cash is available for payment and
obligation and further ensure that disbursements does not exceed appropriation.
II. MOOE/PPE - Recording of the actual obligations and disbursement of funds for approved PPAs and the delivery of goods and
services to target clients in the most effective, economical and ethical way, to ensure that cash is available for payment and
obligation and further ensure that disbursements does not exceed appropriation.
360
WHO MAY AVAIL: Caloocan City Government Offices/Departments, End-user
I. PERSONAL SERVICES
1. Pre-Audited Payroll / Voucher Client, City Accounting Department
2. Checklist with corresponding required Supporting Documents Office concerned
(SD) for payment of the following requested transactions such
as:
a) Salaries
• Permanent /Contractual
• First Salary
• Salary Differential
b) Services Rendered
• Overtime Pay
• Job Order Workers
c) Leave Credits
• Monetization/Commutation
• Maternity Leave
• Terminal Leave
d) Other Compensation
• Other Bonuses and Allowances (Mid-Year Bonus)
• Productivity Incentive Allowance (PBB)
• Year-End Bonus and Cash Gift
II. MOOE/PPE
361
III. 2. Checklist with corresponding required Supporting GSD/ Engineering Department/Office concerned
Documents (SD) for payment of the goods and services under
the following requested transactions such as:
a) Shopping
b) Negotiated
c) Services Rendered
• Job Order Workers
d) Reimbursement
3. Obligation Request Slip CBD
FEES TO PROCESSING
BE PAID TIME
1. Submit payroll/voucher, 1.1 Receive payroll/voucher together None 5 minutes Administrative Staff
checklist and SD. with checklist and CBD
record in the logbook.
1.2 Endorse to assigned Budget
Officers/Analysts.
2. Receive and print 2.1 Check the attachments on the None 20 minutes Budget Officer III
Obligation Request (ObR) Checklist and prepare ObR using Administrative Officer V
Form for signature of BMMS program application. Senior Administrative
Department Head (Box A) 2.2 Send ObR to department Asst.II
concerned through IP Messenger. Budget Officer II
Budget Officer I
CBD
3. Submit signed ObR to the 3.1 Receive signed ObR, record and None 1 minute Administrative Staff
receiving area ofCBD. endorse to assigned Budget CBD
Officers/Analysts.
362
4.1 Attach ObR to Payroll and checklist None 10 minutes Budget Officer III
with SD, record the certified Administrative Officer V
appropriation per account in Senior Administrative
columnar book provided for each Asst.II
office/ department. Budget Officer II
4.2 Counter check, affix initials in the Budget Officer I
ObR and secure a file copy CBD
5. Endorse the ObR with None 1 minute Administrative Aide III
Payroll/Voucher to the Secretary for CBD
final review and signature of the City
Budget Officer
availability of appropriation on ObR. CBD
7. Forward the ObR payroll/voucher in None 1 minute Administrative Aide III
the releasing area. CBD
2. Acknowledge receipt of 8. Forward payroll/voucher, certified None 2 minutes Administrative Aide I
certification. ObR,checklist and SD to City CBD
Accounting Department.
9 Processing of Funding Request for Financial Assistance for NGAs, NGOs and Barangays
Assist the City Mayor in the preparation of ObR/vouchers for the financial assistance and certifies the availability of appropriation based
on the approved request of NGAs, NGOs and Barangays.
363
WHO MAY AVAIL: NGAs, NGOs and Barangays

1. Letter of Request for financial assistance NGAs, NGOs and Barangays
2. Approval of Financial Assistance Office of the Mayor(Secretary to the Mayor) /
Office of the City Administrator
3. ObR/Voucher CBD
FEES TO PROCESSING
BE PAID TIME
1. Prepare submit Letter of 1.1 Receive instruction as per approve None 5 minutes City Budget Officer
Request for financial Letter of request endorse to CBD. Office of the City Mayor/
assistance to CBD and Secretary to the Mayor
Office of the City
Administrator/ Secretary to
the Mayor.
2.1 Prepare Obligation Request (ObR) None 20 minutes Budget Officer III
and voucher for signature of the City Administrative Officer V
Administrator/Secretary to the Senior Administrative
Mayor. Asst.II
2.2 Forward ObR to the concerned Budget Officer II
Department through IP Messenger. Budget Officer I
CBD
3. Submit signed ObR Form to the None 5 minutes Office of the City Mayor/
CBD. Secretary to the Mayor
3. Submit signed ObR to the 3.1 Receive signed ObR, record and None 1 minute Administrative Staff
receiving area ofCBD. endorse to assigned Budget CBD
Officers/Analysts.
364
4.1 Attach ObR to voucher and checklist None 10 minutes Budget Officer III
with SD. Administrative Officer V
4.2 Record the certified appropriation Senior Administrative
per account in columnar book and Asst.II
BMMS. Budget Officer II
4.3 Counter check, affix initials in the Budget Officer I
ObR and secure a file copy CBD
5. Record and endorse the None 1 minute Administrative Aide III

ObR/voucher to the City Budget CBD
Officer for review and signature.
availability of appropriation on ObR. CBD
7. Forward the ObR/voucher in the None 1 minute Administrative Aide III
releasing area. CBD
2. Acknowledge receipt of 8. Forward voucher with certified None 2 minutes Administrative Staff
certification. ObR,checklist and SD to City CBD
Accounting Department.
10 Issuance of Certification for Availability of Appropriation for Appointments of Regular Plantilla/

Contractual Positions and Job Order workers
Review and certify as to availability of appropriation for appointments of the regular plantilla /contractual positions and contracts of job
order workers.
365

WHO MAY AVAIL: Liaison Officer of HRMDO endorsing documents for candidates for promotion, new positions
(Regular Appointments)
Contractual Employees /Job Order Workers
For Regular Employees
1. CSC Form 212 (PDS) HRMDO
2. Certification (Personnel Selection Board) HRMDO
3. Certification (Availability of Appropriation/Funding) HRMDO
4. Position Job Description HRMDO
For Contractual / Job Order Workers
1. CSC Form 212 (PDS) HRMDO
2. Contract of Service HRMDO
FEES TO PROCESSING
BE PAID TIME
1. Submit certification for 1.1 Receive, record, and assign tracking None 3 minutes Administrative Staff
Availability of number to Appointments, Contracts CBD
Appropriation for of Services, checklist, and
appointments of regular supporting documents.
positions/ contract of 1.2 Endorse to assigned Budget
service together with the Officers/Analysts
supporting documents.
2.1 Check if the position/slot is vacant None 15 minutes Budget Officer III
and if the requested amount is in Administrative Officer V
accordance with the approved Senior Administrative
amount in the annual budget. Asst.II
366
2.2 Record the certified appropriation in Budget Officer II

Personnel Schedule provided for Budget Officer I
position. CBD
2.3 Affix initials in the certification and
secures a file copy.
3. Record and endorse the None 2 minutes Administrative Aide III
appointments/contractsto the CBO CBD
for review and signature.
availability of appropriation on notice CBD
of funding
5. Forward the appointments/contracts None 1 minute Administrative Aide III
in the releasing area. CBD
2. Acknowledge receipt of 6. Endorse to HRMDO. None 4 minutes Administrative Staff
certification. CBD

- Client’s name
- Complete Address
367
Human Resource Management and Development Office (HRMDO) personnel. All feedbacks
are forwarded to concerned office/ department/ personnel.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
368
- 8288-8811 local 2251/ 2220
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Budget Department, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
369
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE
370
1 Request for Data, CCTV Review and Supplies

Provide assistance to those who are requesting for Data, CCTV Review and Supplies
Office or Division: CDRRMO – Receiving Section
Type of Transaction: G2G (Government to Government) G2C (Government to Citizen)
Who may avail: All
Letter of request (Indicate the of type of data needed/ supplies, CCDRRMO – Receiving Section
barangay/ office/ agency/ name of the client)
- Submit the letter of request for Data/ - Receive the letter of request and None 20 minutes Administrative Aide I
CCTV Review/ Supplies etc. issue a receiving copy
- Instruct to wait for the approval of
request via email, call or text.
- Accept the receiving copy and the - Verify request and forward None 1 day Audio-Visual Operator
instruction to wait for the approval document to the appropriate division Project Development Officer
via email, call or text. for proper disposition IV
- Inform the client regarding the
approval or disapproval of the
request
- Receive the approval/ disapproval - Evaluate request for approval/ Audio-Visual Operator
of the request thru email, call or disapproval (If approve, provide the Project Development Officer
text. scheduled date of release) IV
Supervising Admin.
- Inform and coordinate with the
Officer
barangay and other agencies Action Officer
concerned on the details of the Chief of Office
activity
371

- Organize and prepare the requested
data/ CCTV reviews/ supplies/ or
etc.
- Inform the client the date of release.
1 day and 20
TOTAL None
minutes
2 Request for Training/ Medical Assistance

Provide assistance for training and medical provision
Office or Division: CDRRMO – Training and Services
Who may avail: All
Approved Letter of request (Indicate the type of training, barangay Client
/ office / agency name, total number of participants, tentative
schedule and venue of activity)
- Submit the approved letter of - Receive the approved letter of None 10 minutes Administrative Aide I
request. request and issue a receiving copy
- Accept the receiving copy and the - Verify request and forward None 10 minutes Administrative Aide I
instruction to wait for the approval document to the appropriate division
via email, call or text. for proper disposition
372

approval or disapproval of the
request
- Receive the approval/ disapproval - Evaluate request for approval/ None 2 days Audio-Visual Operator
of the request thru email, call or text disapproval (If approve, provide the Project Development Officer
scheduled date of release) IV
- Inform and coordinate with the Supervising Admin.
barangay and other agencies Officer
concerned on the details of the Action Officer
activity
Chief-of-Office
- Organize and prepare the requested
training or medical assistance
details of the activity
2 days and
TOTAL None
20 minutes
3 Review and Evaluation of Barangay Disaster Risk Reduction and Management (DRMM) Plan and Budget
Serve as the primary planning and implementing unit of government policies, plans, programs, projects and activities in the community
that would ensure the proper allocation and utilization of the said budget.
Office or Division: CDRRMO
Type of Transaction: G2G (Government to Government)
Who may avail: Barangay Chairperson and Barangay Treasurer
Four (4) copies of the following documents:
373
Barangay Annual Disaster Risk Reduction Management Respective Barangay

(BDRRM) Plan and Budget
Barangay Resolution approving the Barangay Annual DRRM Plan Respective Barangay
and Budget
BDRRM Accomplishment Report (for the next preceding year) Respective Barangay
- Prepare and submit the respective - Receive and check the None 5 minutes Administrative Aide I
Barangay Annual DRRM Plan and completeness of documents and
Budget with complete attachments/ attachments
documentary requirements - Refer to Research and Planning
Division
- Wait for the results of the evaluation - Receive and evaluate the BDRRM None 40 minutes Senior Volunteer Officer
Plan and Budget as to compliance Project Development
to existing directives Officer IV
- Endorse to CGADH II for approval
and signature.
*Note: In case of non-compliance,
inform barangay official on the
appropriate action to be undertaken.
- Acknowledge receipt of the 3 copies - Receive and sign the BDRRM Plan None 5 minutes City Government
of approved BDRRM Plan and and Budget Assistant Department
Budget with attachments. Head II
Chief of Office
- Sign the logbook, Receive the - Receive and record the approved None 10 minutes Administrative Aide I
approved BDRRM Plan and Budget BDRRM Plan and Budget
with attachments and proceed to - Release the BDRRM Plan and ask
DILG. the client to acknowledge receipt of
the document
- Instruct the Client to Proceed to
DILG
374

TOTAL None 1 hour
4 Provision of Emergency Response and Other Service for Disaster Management

Requesting for Disaster Response and Emergency Medical Assistance
Office or Division: CDRRMO
Who may avail: All
None None
- Call and give pertinent information - Receives the call and get the None 2 minutes Administrative Aide III
of the incident to the personnel pertinent data needed Volunteer Service Officer II
- Instruct client to wait for the None 2 minutes Administrative Aide III
response team. Volunteer Service Officer II
- Personnel dispatch and issue None 3 minutes Administrative Aide III
mission order to the responding Volunteer Service Officer II
team
- Responding team render None 3 minutes Administrative Aide III
appropriate assistance to the client Volunteer Service Officer II
(emergency response, disaster
management and other related
services)
- Responding team gather None 5 minutes Administrative Aide III
documentation (incident report) and Volunteer Service Officer II
375

report to the operation center the
information being responded

- Client’s name
- Complete Address
information:
- Client’s name
376

- Complete Address
- Incident
- Evidence
complainant.
letter.
- (02) 5310-6972 / (02) 8288-8811 loc. 2295
• Email Address:
- [email protected]
• Office Address:
- Disaster Risk Reduction and Management Office, 6th Floor Caloocan City Hall, between
8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
377
CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE
378
1 Registration as a New Investor

Prospective entrepreneurs who have not yet engaged in any business activity in Caloocan City may register as new investors through
the assistance of City Economic and Investment Promotion Office (CEIPO) as Caloocan City Investment and Business Promotion
Council (CCIBPC) Secretariat.
OFFICE OR DIVISION: CEIPO - Administrative Service Division
TYPE OF TRANSACTION: G2B – Government to Business
WHO MAY AVAIL: New investors who have a capitalization of not less than Php 5,000,000.00
12. Four (4) copies of complete application form CEIPO
13. Certificate of Registration (depending on the case) Securities and Exchange Commission (SEC) or
Department of Trade and Industry (DTI)
14. Articles of Incorporation and By-Laws (if applicable) Client
15. Board Resolution Authorizing the applicant to file the Client
application (if applicable)
16. Mayor’s or Business Permit Business Permits and Licensing Office (BPLO)
17. Latest Audited Financial Statement Client
18. Project Feasibility Study Client
FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBLE
1. Submit four (4) copies of 1.1 Receive and record the application None 5 minutes Administrative Aide IV
accomplished application form form with complete requirements in or
with complete requirements. the registration book. Officer-in-Charge
1.2 Stamp the date of receipt on the face CEIPO
of the application form.
1.3 Advise client that he/she will be
informed on the result of deliberation
of the CCIBPC after 2 days. He/she
379
can also follow-up through phone or

1.4 e-mail.
Refer documents to CGADH II or
Officer-in-Charge for scheduling of
deliberation.
2.1 Schedule the application for None 30 minutes City Government
deliberation. Assistant
2.2 Endorse the application to CCIBPC. Department Head II
or
Officer-in-Charge
CEIPO
3.1 Deliberate the application. None 1 day CCIBPC
3.2 Endorse decision to CCIBPC
Secretariat.
2.1 Receive the decision of CCIBPC 4.1 Receive the decision of CCIBPC. None 5 minutes Administrative Aide IV
regarding the application. 4.2 Inform client on the decision of or
(If not informed, follow-up on CCIBPC. Officer-in-Charge
the result of deliberation) 4.3 Issue an order of payment. CEIPO
2.2 Proceed to City Treasury 4.4 Refer client to CTD for payment.
Department (CTD) for payment. (For disapproved applications, return
(For disapproved applications, documents to client and explain reasons
take documents and receive for disapproval)
explanations for disapproval)
3.1 Pay the registration fee. 5.1 Receive and process the payment. 1/10 of 1% of 30 minutes CTD
3.2 Receive the Official Receipt 5.2 Issue OR. the approved
(OR). amount of
investment
4.1 Give a photocopy of the issued 6.1 Receive, record, and endorse None 5 minutes Administrative Aide IV
OR to CEIPO - Administrative photocopy of OR to Officer-in-Charge or
Aide IV. for preparation of certificate. Officer-in-Charge
CEIPO
380
7.1 Prepare certificate showing grant of None 20 minutes Officer-in-Charge

incentives. CEIPO
7.2 Endorse certificate to CCBIPC
Chairman for signature.
8.1 Sign the certificate. None 1 day Chairman
8.2 Endorse the signed copy of certificate CCIBPC
to the CCIBPC Secretariat.
5.1 Acknowledge receipt of 9.1 Release the signed copy of None 5 minutes Administrative Aide IV
certificate showing the grant of Certificate to the client. or
incentive. Officer-in-Charge
CEIPO
1/10 of 1% of 2 days,
the approved 1 hour and
TOTAL
amount of 40 minutes
investment

- Client’s name
- Complete Address
to the client.
381

information:
- Client’s name
- Complete Address
- Incident
- Evidence
- 8288-8811 local 2307
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
382

- City Economic and Investment Promotion Office, 2nd Floor Caloocan City Hall,
between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
383
CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT
384
1 Materials and Supplies Distribution
Office or Division: City Environmental Management Department – Administrative Division/ Supplies Section
Type of Transaction: G2G – Government to Government, G2C – Government to Citizen
Who may avail: Government Offices, Barangays, Schools
1. Request letter (1 original and 1 photocopy) Client
REQUIRED TIME
FEES FRAME
1. Submit request letter 1.1 Receive request letter None 10 minutes Administrative Aide I
1.2 Seek the approval of request from Officer of the Day
Department Head CEMD
2. Receive approved request 2.1 Prepare supplies requested by None 30 minutes Administrative Aide I
client Officer of the Day
CEMD
3.0 Receive requested materials and 3.1 Release requested supplies/ None 20 minutes Administrative Aide I
secure gate pass cleaning materials Officer of the Day
3.2 Issue Gate Pass CEMD
TOTAL None 1 hour
2 Sanitation and Beautification Services
Office or Division: City Environmental Management Department – Administrative Division/ Supplies Section
385

REQUIRED TIME
FEES FRAME
1. Submit request letter 1.1 Receive request letter None 10 minutes Administrative Aide I
1.2 Seek the approval of request from Officer of the Day
Department Head CEMD
2. Receive approved request 2. Confirm schedule from Special None 10 minutes Administrative Aide I
Operations Section Officer of the Day
CEMD
3. Wait for schedule from CEMD – 3. Inform client of the approved None 10 minutes OIC – Special Operations
Special Operations Section schedule Section
CEMD
4. Perform the service being None 60 minutes OIC – Special Operations
requested Section
CEMD
TOTAL None 1 hour
3 Conduct of Seminars
Assistance provided to researchers requesting for updated and comprehensive city profile and information, and other documents for
development planning and research purposes.
Office or Division: City Environmental Management Department – Planning and Other Special Operations and Technical
Services Division, IEC Section
386

REQUIRED TIME
FEES FRAME
1. Submit request letter 1.1 Receive request letter None 10 minutes Administrative Aide III
1.2 Confirm schedule with IEC Section Officer of the Day
CEMD
CEMD
CEMD
requested Section
CEMD
TOTAL None 1 hour
4 Complaints and Reports on Uncollected Garbage
Office or Division: CEMD – Solid Waste Management Division

G2C – Government to Citizens
Who may avail: All
387

1. Request letter (1 original and 1 photocopy) or Client
2. Call CEMD Sangandaan Office or New City Hall Office
REQUIRED TIME
FEES FRAME
1. Submit request letter or call CEMD 1.1 Processing of request letter/ None 10 minutes Administrative Aide IV
Sangandaan Office/ New City Hall telephone call (if private Officer of the Day
Office 1.2 Receive the required document or establishme CEMD
log call in the logbook nt – amount
1.3 Forward complaint to the to be Monitoring Foreman
monitoring foreman concerned determined assigned in the area of
1.4 Monitoring Foreman to forward by the concern
complaint to the garbage contractor garbage
CEMD
contractor)
CEMD
CEMD
requested Section
CEMD
TOTAL None 1 hour
5A Issuance of Temporary Clearance/ Certificate – Inclusive of Annual Environmental Inspection Fee

388
Who may avail: Private/ Commercial Establishments within the City Jurisdiction
1. Business Permit Assessment Form Business Permit and Licensing Office (BPLO)
2. Official receipt City Treasury Department (CTD)
3. Business Information Sheet (BIS) CEMD
REQUIRED TIME
FEES FRAME
1. Present OR with corresponding 1. Receive and evaluate OR with None 10 minutes Administrative Aide I
Business Permit Assessment Form corresponding Business Permit Officer of the Day
Assessment Form CEMD
2. Accomplish BIS 2. Issue BIS 10 minutes Officer of the Day
3. Receive the Temporary 3. Issue Temporary Environmental 10 minutes CEMD
Environmental Clearance Clearance
4. File BIS 10 minutes Officer of the Day
5B Issuance of Temporary Clearance/ Certificate – Exclusive of Annual Environmental Inspection Fee

Who may avail: Private/ Commercial Establishments within the City Jurisdiction
1. Business Permit Assessment Form BPLO
2. Official receipt CTD
3. Business Information Sheet (BIS) CEMD
389
REQUIRED TIME
FEES FRAME
1.1 Present OR with corresponding 1.1 Receive and evaluate OR with None 5 minutes Administrative Aide I
Business Permit Assessment Form corresponding Business Permit Officer of the Day
1.2 Receive Order of Payment (OP) Assessment Form CEMD
and proceed to CTD 1.2 Issue OP and advise client to
proceed to CTD
2.1 Present OP and pay the 2. Receive payment and issue an OR 30 minutes Cashier
corresponding amount • Sari-sari Stores/ Small scale Php 500.00 CTD
industries Php
• 3-door apartments and up, LPG 1,000.00
retailers Php
• Haberdashery, Tailoring, 1,500.00
Clothes Manufacturing Services,
Water Refilling Station
• All high-risk industries and Php
establishments such as Fuel 2,500.00
Depot, Garbage contractors,
LPG filling & refilling stations,
Junkshops, Hospitals, Shopping
Centers, markets, Amusement
Centers, animal Farms,
Carwash, Catering, Cell sites,
Restaurants, Hotels, Housing
projects, Printing companies,
Transport terminals,
warehouses, Welding & Auto
repair shops
3.1 Present OR issued by the CTD 3.1 Issue BIS None 10 minutes Administrative Aide I
3.2 Accomplish and submit BIS 3.2 Review BIS Officer of the Day
3.3 Acknowledge receipt of the 3.3 Issue Temporary Environmental CEMD
Temporary Environmental Clearance
390
REQUIRED TIME
FEES FRAME
Clearance and other documents by 3.4 File BIS
affixing signature on the BIS
Php 500 –
TOTAL 45 minutes
Php 2,500

- Client’s name
- Complete Address
information:
- Client’s name
391
- Complete Address
- Incident
- Evidence
complainant.
letter.
- 5310-6537
- 8288-8811 local 2275
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
City Environmental Management Department, __ Floor Caloocan City Hall, between 8th and 9th
392
CITY GENDER AND DEVELOPMENT COORDINATING OFFICE
393
1 Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and Budget
First level review of Annual Barangay Gender and Development Plan and Budget
OFFICE OR DIVISION: City Gender and Development Resource and Coordinating Office (CGADRCO)
WHO MAY AVAIL: Barangay Officials
19. Barangay Annual GAD Plan and Budget (5 copies) Barangay
20. Barangay Resolution approving appropriation for the Barangay
Barangay Annual GAD Plan and Budget
21. Barangay Annual Accomplishment Report of previous Barangay
fiscal year
22. Proposed Programs/ Projects/ Activities (PPAs) Barangay
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit 1.1 Receive and record Barangay None 5 minutes Administrative Aide VI
Barangay Annual GAD Plan AGPB with complete attachments. Administrative Division
and Budget (AGPB) with 1.2 Advise client to wait until the CGADRCO
complete attachments. document is processed.
1.2 Wait for the result of 1.3 Refer to technical personnel for
evaluation. review and evaluation.
2.1 Review and evaluate PPAs in the None 30 minutes Social Welfare Officer II
Barangay Annual GAD Plan and Social Service Division
Budget as to alignment with the or
Comprehensive Development Plan Project Development Officer I
(CDP) and other development and Project Management Section
sector plans of the city. CGADRCO
2.2
394
FEES TO PROCESSING
BE PAID TIME
Endorse to City Social Welfare
Officer/ Officer-in-Charge for
approval and signature.
(In case of non-compliance, inform
Barangay GAD Focal Person on
the appropriate action to be taken)
3.1 Approve and sign the Barangay None 10 minutes City Social Welfare Officer
AGPB. or
3.2 Refer documents to the Advocacy, Officer-in-Charge
Information and Monitoring Division CGADRCO
for documentation.
4.1 Secure an approved copy of None 5 minutes Information Officer I
Barangay AGPB. Advocacy, Information and
4.2 Forward the two (2) remaining Monitoring Division
copies of AGPB to Administrative CGADRCO
Division.
2.1 Acknowledge receipt of the 5.1 Record approved Barangay AGPB None 5 minutes Administrative Aide VI
2 copies of the approved in the logbook. Administrative Division
Barangay AGPB with 5.2 Release approved Barangay AGPB CGADRCO
attachments. to Barangay GAD Focal Person.
2.2 Sign the logbook and
proceed to the DILG – Field
Office.
395
2 Facilitate letter requests and provision of requested Gender and Development (GAD) Information,
Education and Communication (IEC) Materials
Information, Education and Communication materials on Gender and Development
OFFICE OR DIVISION: CGADRCO – Advocacy, Information and Monitoring Division
WHO MAY AVAIL: All departments and offices, Caloocan constituents and Civil Society Organizations
1. Request letter with specific intent Client
2. Endorsement letter with attachments from City Mayor’s City Mayor’s Office or Office of Secretary to the Mayor
Office or Office of Secretary to the Mayor (if applicable)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit request letter with 1.1 Receive and record request letter None 5 minutes Administrative Aide VI
necessary attachments. with necessary attachments. Administrative Division
1.2 Register in the log book 1.2 Refer to technical person depending CGADRCO
and specify nature of on the nature of request.
request.
2.1 Wait until the request is 2.1 Review request letter and assist None 10 minutes Project Development Officer I
processed. client depending on the nature of Project Management Section
2.2 Acknowledge receipt of request. or
requested materials 2.2 Advise client to wait until the Information Officer I
through signing in the log request is assessed. Advocacy, Information and
book. 2.3 Prepare and release requested Monitoring Division
materials to client. CGADRCO
396
3 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget
Submission of Annual Gender and Development Plan and Budget
OFFICE OR DIVISION: CGADRCO – Social Services Division and Project Management Section
WHO MAY AVAIL: All offices and departments
1. Proposed PPAs with prescribed AGDPB template (hard Client
and soft copies)
2. Project proposal of proposed PPAs Client
FEES TO PROCESSING
BE PAID TIME
1. Prepare and submit PPAs 1.1 Receive and check for None 1 day Administrative Aide VI
with prescribed template completeness of submitted Administrative Division
(hard and soft copies). requirements. or
1.2 Refer to technical personnel for Information Officer I
review and evaluation of GAD plan Advocacy, Information and
and budget. Monitoring Division
1.3 Advise client to wait and make
CGADRCO
follow up for the result of evaluation
after 5 days.
1.4 Endorse to Social Services Division
and Project Management Section
for verification.
397
2.1 Review submitted plan. None 6 days Social Welfare Officer II

2.2 Conduct data verification and Social Service Division
consultation with concerned or
office/department. Project Development Officer I
2.3 Record approved Annual GAD Plan Project Management Section
and Budget and proposed PPAs. CGADRCO
Refer to administrative division for
2.4 release.
2. Receive result of GAD plan 3. Release one (1) copy of approved None 5 minutes Administrative Aide VI
and budget evaluation. Gender and Development (GAD) Administrative Division
plan. CGADRCO
None 7 days and
TOTAL
5 minutes
4 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report
Submission of utilization report of Gender and Development projects
OFFICE OR DIVISION: CGADRCO – Social Services Division and Project Management Section
CLASSIFICATION: Highly Complex
WHO MAY AVAIL: All offices and departments
1. Annual Gender and Development Accomplishment Client
Report with prescribed template (hard and soft copies)
FEES TO PROCESSI
BE PAID NG TIME
398
1. Prepare and submit GAD 1.1 Receive and check for completeness None 1 day Administrative Aide VI
Accomplishment Report (AR) of submitted requirements. Administrative Division
with prescribed template. Refer to technical personnel for or
1.2 review and consolidation of submitted Information Officer I
GAD AR. Advocacy, Information and
Monitoring Division
CGADRCO
2.1 Review and evaluate submitted None 6 days Social Welfare Officer II
revised Annual GAD AR. Social Service Division
2.2 Verify with City Budget Department or
on the utilization report per office. Project Development Officer I
Project Management Section
CGADRCO
2. Receive result of GAD AR 3. Record final output of submitted GAD None 5 minutes Administrative Aide VI
evaluation. AR then release to client. Administrative Division
CGADRCO
None 7 days and

TOTAL
5 minutes

• Feedback or queries can also be sent through phone or formal letter. Make sure to
provide the following information:
- Client’s name
399
- Complete Address
How feedbacks are processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected
weekly by the Human Resource Management and Development Office (HRMDO)
personnel. All feedbacks are forwarded to concerned office/ department/ personnel.
answer within three days upon receipt of the feedback. The office response is then
relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office
Head/ Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to
the client through phone or formal letter.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
personnel. All complaints are forwarded to concerned office/ department or personnel
for explanation to be submitted within three days upon receipt of the complaint. The
response is then relayed to the complainant.
400
details:
- 8288-8811 local 2270
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Gender and Development Resource and Coordinating Office, 8th Floor
Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park,
Caloocan City
401
CITY LEGAL DEPARTMENT
402
1 Review of Contracts, Ordinances and Other Legal Instruments

Draft instruments, review, recommend &/or formulate measures corresponding to the legal requirements of the client.
OFFICE OR DIVISION: City Legal Department (CLD)
WHO MAY AVAIL: Caloocan City Government Offices / Department, Sangguniang Panlungsod
23. Memorandum Request Client
24. Endorsement Letter Client
FEES TO PROCESSING
BE PAID TIME
1. Submit the Memo 1.1 Receive and record submitted None 5 minutes Officer in Charge
Request/Endorsement documents. CLD
Letter to the Receiving 1.2 Endorse to the CLD Secretary for
Officer with complete the City Legal Officer’s disposition.
attachments for reference.
2. Refer and assign request to a None 5 days City Legal Officer
Lawyer regarding the request, for CLD
the latter’s appropriate legal action
or recommendation.
3.1 Recommend and/or take appropriate None 7 days Attorrney II – IV
legal action. CGHD II
3.2 Endorse to CLO for final review and
approval.
2. Follow-up on the status of 4.1 Review and approve documents. None 3 days City Legal Officer
the request at the end of 4.2 Refer to Officer-in-charge to release CLD
the scheduled processing documents.
time.
3. Acknowledge receipt of 5.1 Release documents to client. None 5 minutes Officer in Charge
document/action. CLD
TOTAL None
403
2 Rendering of Legal Opinion

Written opinion is rendered in any question of law.
WHO MAY AVAIL: City Government Offices / Departments, Organization.
2. Written Query/s Client
3. Additional Attachments relative to query/es Client
FEES TO PROCESSING
BE PAID TIME
1. Submit the Letter of 1.1 Receive and record submitted None 5 minutes Officer in Charge
Request or Written documents. CLD
Query/s to the Receiving 1.2 Endorse to the CLD Secretary for
Officer with complete the City Legal Officer’s disposition.
attachments for reference.
2. Refer and assign request to a None 5 days City Legal Officer
Lawyer for proper legal action and/or CLD
recommendation.
3.1 Evaluate and write Legal Opinion. None 7 days Attorrney II – IV
3.2 Endorse to CLO for final review and CGHD II
approval.
2. Follow-up on the status of 4.1 Review and approve documents. None 3 days City Legal Officer
the request at the end of 4.2 Refer to Officer-in-charge to release CLD
the scheduled processing documents.
time.
3 Acknowledge receipt of 5.1 Release approved documents to None 5 minutes Officer in Charge
document/action. client. CLD
TOTAL None
404
3 Addressing Internal Complaints against City Employees

Procedural Administrative Case proceedings is implemented.
WHO MAY AVAIL: City Government Offices / Departments, officials, employees
1. Formal Complaint Client
2. Referral Form Human Resource Management and Development Office (HRMDO)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit under oath the 1.1 Receive and record complaint letter None 5 minutes Officer in Charge
written complaint to the endorsed by HRMDO for CLD
HRMDO for endorsement Administrative procedure.
to the CLD for 1.2 Endorse to the CLD Secretary for
Administrative the City Legal Officer’s disposition.
Proceedings.
2.1 Refer and assign to a Lawyer for None 7 days City Legal Officer
preliminary investigation. CLD
2.2 Issuance of Notice to the
Respondent to file Counter-Affidavit
within 3 days upon receipt of Notice.
3.1 Conduct preliminary investigation to None 25 days Attorney II – IV
determine whether a prima facie CGHD II
case exists to warrant issuance of
formal charge.
3.2 Issue Resolution recommending
Formal charge against the
respondent.
405
FEES TO PROCESSING
BE PAID TIME
(If the investigating lawyer founds no
probable cause, dismissal of the
case shall be recommended.)
3.3 Conduct Formal Investigation within 30 days
30 days from the issuance of formal
charge unless the period is
extended in meritorious cases.
3.4 Prepare and submit Formal
Investigation Report within 15 days 15 days
after the conclusion of the formal
investigation to the disciplining
authority.
2. Follow-up the status of the 4.1 Decide the case within 30 days from None 30 days City Legal Officer
Administrative Case receipt of the Formal Investigation Assigned Lawyer
regularly within the Report CLD
reglementary period of the 4.2 Endorse decision to the City Mayor
CSC Rules City Legal for recommendation for approval or
Office disapproval.
None 107 days and
TOTAL
3 minutes
4 Public Legal Assistance

Day to day service to clients for preparation of legal documents and/or legal advice.
WHO MAY AVAIL: Primarily to City’s constituents and secondary to other neighboring cities’ residents
1. Valid Government issued ID (original and photocopy) Client, any government agency issuing ID
406
2. Other documents required that pertains to the Client

assistance needed
FEES TO PROCESSING
BE PAID TIME
1.1 Register and sign at the 1.1 Advise client to fill-out Information None 5 minutes Frontline Personnel
logbook. Form for assistance and/or CLD
1.2 Approach the front desk interview.
and state the type of 1.2 Refer client to the assigned lawyer.
assistance needed.
2.1 Proceed to assigned 2.1 Render legal opinion/assistance. None 1 hour and 45 Assigned Lawyer
lawyer and provide Prepare the legal document as per minutes CLD
relevant information for 2.2 client’s request.
appropriate legal
assistance.
2.2 Receive verbal legal
opinion and/or legal
document as per request.
None 1 hour and
TOTAL
50 minutes

- Client’s name
- Complete Address
407

to the client.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
408

- 8288-8811 local 2265/ 2266
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- City Legal Department, 8th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
409
CITY PLANNING AND DEVELOPMENT DEPARTMENT
410
1 Provision of Baseline Data/ Information to Walk-in Clients

Assistance provided to researchers requesting for updated and comprehensive city profile and information, and other documents for
development planning and research purposes.
Office or Division: City Planning and Development Department (CPDD)
Who may avail: All
4. Any valid Identification Card Government Agencies issuing identity cards
5. Accomplished Request Form CPDD Frontline Counter
6. Request Letter (Optional) Client
REQUIRED TIME
FEES FRAME
1. Accomplish and submit Research/ 1. Receive and refer accomplished None 2 minutes Administrative Assistant V
Request Form indicating needed Request Form to concerned or
information (e.g. documents, maps) sectoral division/s (physical, Administrative Aide
to the assigned personnel at the economic, social and institutional) or
Receiving Counter. of the department. Officer-of-the Day
CPDD
2. Inform assigned technical 2. Request details: None 3 minutes Project Development/
personnel of the concerned Planning Officers IV/ III/ I
sectoral division/s on the details of 2.1 Discuss with the client the or
the requested documents for its particulars of the request. Administrative Officer V
review, evaluation, and release or 2.2 Advise client to wait while or
further referral of request to other documents are being prepared/ Statistician I
offices or agencies. retrieved. or
411
REQUIRED TIME
FEES FRAME
Assistant II
CPDD
3.0 Wait while the documents are 3.0 Release requested documents. None 20 minutes Project Development/
being prepared/ retrieved. Planning Officers IV/ III/ I
or
3.1 For releasing of available 3.1 For releasing of available Administrative Officer V
documents: 0 documents: or
Provide data medium (CD/ DVD/ Prepare and copy documents Statistician I
flash media) for a digital/ electronic requested to the medium (CD/ or
copy and/ or DVD/ flash media) given by the Senior Administrative
Appropriate the process client for a digital/ electronic copy Assistant II
(photocopy/ blueprint) in obtaining and/ or CPDD
the print copy of the document Provide copies of documents to be
being requested. reproduced in obtaining the print
copy of the document being
3.2 For obtaining documents available requested.
in other offices/ departments:
Proceed to other offices/ 3.2 For obtaining documents available
departments referred by the in other offices/ departments:
concerned department technical Refer client to concerned offices/
personnel in the acquisition of departments in the acquisition of
needed information/ documents. needed information/ documents.
3.3 For conducting an interview: 3.3 For conducting an interview:

Interview the concerned Accommodate interviews
department technical personnel for conducted by the client for
additional information regarding additional information regarding
research. research.
412
2 Provision of Baseline Data/ Information through Electronic Mail

Faster accommodation of requests from researchers requesting for updated and comprehensive city profile and information, and other
documents for development planning and research purposes through the department’s email addresses.
Office or Division: City Planning and Development Department (CPDD)
Who may avail: All
9. Accomplished Request Form CPDD Frontline Counter
REQUIRED TIME
FEES FRAME
1. Send request for data/ information 1.0 Receive request from the client None 2 minutes Administrative Assistant V
through email addresses - through email (Yahoo/ Gmail) or
[email protected] or Administrative Aide
[email protected]. 1.1 Check availability of data or
requested. Officer-of-the Day
CPDD
2. Acknowledge/ confirm receipt of 2.0 Send requested data to the client/ None 3 minutes Project Development/
requested data/ information researcher through email. Planning Officers IV/ III/ I
through email. or
Administrative Officer V
or
Statistician I
or
413
REQUIRED TIME
FEES FRAME
Assistant II
CPDD

- Client’s name
- Complete Address
or formal letter.
information:
414
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are processed • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel.
complainant.
- 8336-5687
- 8288-8811 local 2254
-
• Email Address:
- [email protected]
- [email protected]
• Office Address:
City Planning and Development Department, 2nd Floor Caloocan City Hall, between 8th and 9th
415
CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT
416
1 Issuance of Referral Letter and/or Social Case Study Report

For medical, transportation, burial, and education assistance
Office or Division: Caloocan City Social Welfare Development Department (CCSWDD) – Operations Division
Who may avail: All indigent residents in extremely difficult circumstances
Original and photocopy of the following documents:
For Medical Assistance
1. Barangay Indigency Certificate Barangay
2. Medical Abstract Hospital
3. Hospital Bill Hospital
4. Hospital Request Slip Form Hospital
5. Personal Letter Client
6. Medical Prescription (latest) Hospital
7. Any valid government issued ID Any government agency issuing ID
For Burial Assistance
1. Death Certificate with Registry Number Civil Registry Department
3. Funeral Contract Funeral Parlor
4. Endorsement Letter from the Office of the Vice Mayor for Office of the Vice Mayor
referral to Office of the Vice President
Educational Assistance
1. Barangay Certificate of indigency Barangay
2. Personal/ Request Letter Client
3. Form 137 or Class Card/ Registration Form School
4. Endorsement Letter from the Office of the Vice Mayor for Office of the Vice Mayor
referral to Office of the Vice President
417

REQUIRED TIME
FEES FRAME
1.0 Register in the Visitor’s logbook 1.1 Check for completeness of None 3 minutes Social Welfare Assistant
(Name, Address, Barangay, requirements Or
Assistance Requested) 1.2 Refer client to the assigned staff Officer-of-the-Day
per unit: CSWD
Unit 1: CCSWDD Office,
Caloocan City Hall Main
(Barangays 1-35, 73, 80)
Unit 2: CCSWDD Office,
Caloocan City Hall Main
(Barangays 36 – 72, 74 - 79
and 86 – 131)
Unit 3: Barangay 152 Multi
Purpose Hall (Barangays 81-
85, 132-164)
Unit 4: Glorietta Park
(Barangays 179 -188)
Unit 5: North Caloocan City
Hall, Zapote Rd. Camarin
(Barangays 165-175,177-178)
Unit 6: Barangay 176 Phase I
Covered Court (Barangay 176)
2.1 Proceed to assigned staff and 2.1 Conduct Intake interviewPrepare None 30 minutes Social Welfare Assistant
submit complete documentary 2.2 referral letter and/or SCSR or
requirements. 2.3 Record in the logbook and release Social Welfare Officer
2.2 Prepare for an interview referral letter and/or SCSR. or
Acknowledge receipt of referral Unit Staff
letter and/or Social Case Study
Report (SCSR
418
2 Emergency Response/ Disaster Operation

Provision of emergency relief and rescue operation; and evacuation camp management.
Office or Division: City Social Welfare Development Department (CSWDD)
Who may avail: Victims of Disaster/ Emergency
1. Master list of affected families Barangay
2. Barangay Report/Endorsement Letter Barangay
3. Initial Report, Barangay Report Barangay
4. Distribution Form CCSWDD
5. Disaster Report CSWDD/Disaster Risk Reduction Management Office (DRRMO)
6. Fire Incident Report Bureau of Fire Protection
REQUIRED TIME
FEES FRAME
1.0 Prepare and submit barangay 1.1 Receive and record submitted None 5 minutes Social Welfare Assistant
report, master list of affected (complete) documents. or
families, and other documentary 1.2 Endorse to Social Welfare Officer-of-the-Day
requirements. Assistant for validation.
CSWDD
2.1 Conduct ocular survey to validate None 3hours Social Welfare Assistant
report CSWDD
2.2 Prepare findings and recommend 1 hour
action to CDRRMO and CCSWDD
Head.
3. Approve Disaster Operation Plan None 1 day Action Officer / City
and endorse to concerned teams Social Welfare Officer
for action
2. Receive emergency assistance. 4. Facilitate conduct of disaster None 1 Week Unit Level Disaster
operation: Team/Technical &
419
REQUIRED TIME
FEES FRAME
- Assist in placement of affected Administrative
families to evacuation centers Units/Volunteers/ Focal
identified by concerned persons
barangays
- Facilitate provision of immediate
needs for affected families (e.g.
food, medical, etc.)
- Intake interview, issuance of
DAFAC and counseling
assistance
- Supplemental Feeding or dry
rationing (food packs)
- Resource mobilization/ DSWD
augmentation
- Financial Assistance for
legitimate House
owners/DISASTER
VICTIM/SURVIVOR
5. Conduct Critical Incident Stress None 20 minutes Social Welfare Officer -
Debriefing/Counseling when CSWD
needed
6. Evaluate None 1 day Social Welfare Officer/
CSWD
7 days 4
TOTAL None hours and
25 minutes
420
3 Case Management Process for Special Cases

Case Planning and Management of Reported Child in Need of Special Protection (CNSP), Violence Against Women and Children (VAWC)
victims/survivor, Physically, Sexually and Emotionally Abused and Children In Conflict with the Law (CICL).
Office or Division: City Social Welfare Development Department

Who may avail: Reported victims of VAWC, Child in Need of Special Protection, and Child In-Conflict with the Law
1. Report through telephone or referral letter from barangay or Concerned Agency/Barangay
concerned citizen or other agencies.
2. Police report Caloocan PNP
3. Barangay blotter Barangay
4. Birth certificate and other documents required by the institution Biological Parent
REQUIRED TIME PERSON RESPONSIBLE
FEES FRAME
1.0 Report to the Unit Office within 1. Receive report of alleged None 1 hour Social Welfare Officer/
jurisdiction of residence. abuse/CICL referral. Assistant- CSWD
2. Prepare for an interview. 2. Conduct initial ocular survey and/or None 1 day Social Welfare Officer
collateral interview
3. Submit complete documentary 3. Receive submitted documents. None 30 minutes Social Welfare Assistant
requirements to the assigned social 4. Coordinate with the police and / Social Welfare Officer
worker. barangay authorities for verification.
4. Follow the steps to be done by the 5. Conduct immediate rescue None 1 day Social Welfare Assistant
assigned social worker operation of the victim / Social Welfare Officer
6. Intake interview with client and None 1 hour Social Welfare Assistant
family / Social Welfare Officer
7. Attend to immediate needs of None 30 minutes Social Welfare Assistant
victim (e.g. food, medical, etc.) / Social Welfare Officer
421

FEES FRAME
8. Conduct counseling None 1 hour Social Welfare Assistant
/ Social Welfare Officer
9. Assist victim in going to Camp None 1 day Social Welfare Assistant
Crame/Government Hospitals for / Social Welfare Officer
medico-legal/ physiological
evaluation, in filing legal action, and
during trial proceedings in the court
10. Prepare Case Summary Report None 2 hours Social Welfare Assistant
and other requirements / Social Welfare Officer
5. Regularly visit the victim relative in 11. Refer victim to institution for protective None 1 day Social Welfare Assistant
the institution custody and temporary shelter, and / Social Welfare Officer
supervision with the family
12. Admit client to institution and other None 30 minutes Social Welfare Assistant
agencies / Social Welfare Officer
4 days 6
30 minutes
4 Assistance to Street Children and Street Families (Street Children Program)

To ensure that street children and street families are provided with intervention to leave the street.

Who may avail: Street Children and street dwellers
2. Formal Letter Barangay / PNP
422
3. Masterlist of Clientele Barangay / PNP

4. Referral Forms Barangay / PNP
5. Social Case Study Report Forms CSWDD
6. Intake Sheets CSWDD
7. Kasunduan Forms CSWDD
FEES FRAME
1.0 Report to the Unit Office within 1. Preparatory Phase for rescue None 1hour Street Children Program
jurisdiction of residence. operation Focal Person/Street
1.1 Coordinate with concerned Facilitators/ Volunteers
barangays
1.2 Conduct ocular inspection in areas
concerned
1.3 Conduct meeting with rescue team None 1 hour Street Children Program
composed of CCSWDD Unit Office, Focal Person
PNP, DPSTM and CCMC.
1.4 Set schedule of rescue operation None 2 days Street Children Program
Focal Person / Barangay
/ PNP / DPSTM
1.5 Coordinate with LGUs and other None Street Children Program
agencies involved with the Focal Person
operation
1.6 Prepare letters for institutions None 1 hour Social Welfare Officer
where clientele will be possibly
referred
1.7 Conduct Inter-Agency Meeting None 2 hours Street Children Program
Focal Person
2. 2.Actual Rescue Operation None 1 day Street Children Program
/ PNP / DPSTM
423

FEES FRAME
1. Prepare for an interview 3. Interview and assess client None 30 minutes Social Welfare Assistant
/ Officer
4. Refer and turn-over to respective None 1 day Social Welfare Assistant
agencies/institution, or / Officer
5. Reunite with their respective None 1 day Social Welfare Assistant
families (RTF) / Officer
6. Consolidate report None 1 hour Street Children Program
Focal Person
7. Evaluate Group None 4 hours Street Children Program
/ PNP / DPSTM
5 days 10
30 minutes
5 Solo Parent Program

Assessment of Solo Parent applicant and issuance of Solo Parent Identification Cards

Classification: Highly technical
Who may avail: All solo parents who have children below 18 years old
1. Barangay Certification for Solo Parent Barangay
2. 1x1 picture or 2x2 picture (1 pc) Client
3. Income Tax Return (ITR) or Certificate of Employment, if Bureau of Internal Revenue (BIR)
employed
4. Proof of evidence of being a Solo Parent
424
- Widow – photocopy of Death Certificate Civil Registry Department

- Separated – Legal Separation paper, Affidavit of any Regional Trial Court/Family Court
agreement paper
- Annulled – Annulment Papers or Nullity of Marriage Regional Trial Court/Family Court
- Legal Guardianship or Adoption Paper Regional Trial Court/Family Court
- Medical Certificate of Total Disability of Spouse Hospital
- Sentence of Imprisonment, if spouse is in jail Regional Trial Court/Family Court
5. Birth Certificate of minor children Civil Registry Department
FEES FRAME
1.1 Register in the Visitor’s logbook 1.1 1.1 Check for completeness of None 5 minutes Officer of the Day
(Name, Address, Barangay, requirements and record in the CSWDD
1.2 Assistance Requested) 1.2 Registration Form.
0 Submit complete documentary 1.2 Refer client to assigned
requirements. staff/unit.
2.1 Proceed to assigned staff/unit. 2.1 Assess applicant for qualification to None 15 minutes Social Welfare Officer
2.2 Secure and accomplish Application avail Solo Parent Identification
Social Welfare Assistant
Form and attach required Card.
document/s. 2.2 Inform client on the date of release CSWDD
of Solo Parent ID.
2.3 Advise client to attend orientation
on Solo Parent Program.
2.4 Facilitate validation of applicant 15 days Social Welfare Officer
through Conduct of
ocular/background investigation.
3. Attend orientation on Solo Parent 3. Provide brief orientation on the use None 10 minutes Social Worker
Program. and privileges of being a solo
parent ID holder.
(Prepare referral if necessary) CSWDD
4. Receive solo parent ID on the date 4. Release and record Solo Parent None 5 minutes Social Welfare Assistant
of release. ID. CSWDD
425

FEES FRAME
15 days
TOTAL None and 40
minutes
RA 8972 – Solo Welfare Act Section 10g (Procedure in Accessing Services for Solo Parents: Upon the favorable evaluation of the social worker, a
Solo Parent Identification Card shall be issued to the solo parent within 30 days upon application duly signed by the city/municipal Social Welfare
Officer and the city/municipal mayor. The Solo Parent Identification Card is necessary for the availment of benefits under the Act and these Rules.
Such Identification Card shall be valid for only one (1) year, but may be renewed subject to a new assessment and evaluation)
6 Early Childhood Care and Development/ Day Care Service Program

Provision of Early Childhood Care and Development (ECCD) Services to children ages 3 to 4.7 years old

Who may avail: • 3 - 4.7 years old children of economically disadvantaged families
• Children from large families
• Children whose parents are working
• Children who are nutritionally at risk
1. Birth certificate /Baptismal Certificate Philippine Statistics Authority (PSA)
2. Immunization Record Health Center
4. Initial ECCD Assessment CSWDD
FEES FRAME
1.1 Prepare and submit complete 1. Receive and record submitted None 30 minutes Child Development
documentary requirements. requirements. Workers
1.2 Prepare for an interview. 2. CSWD
0
426

FEES FRAME
Conduct family survey/ intake
interview to identify the
beneficiaries.
3. Assess and consolidate survey. None 3 days
4. Prepare masterlist of surveyed None 1 day

families
2. Inquire ECCD/Day Care Service to 5. Conduct parents’ orientation on None 1 hour
Unit Office programs/services
3. Enrol child 6. Facilitate enrolment and 30 minutes
registration of children
4 days and
TOTAL None
2 hours
7 Institutional Care and Rehabilitation Program

Case management process in residential facilities of children in need of special protection and in-conflict with the law.

Who may avail: • Child in Need of Special Protection (CNSP)
• minor with behavioral problems
• Children in Conflict with the Law
• other individuals in difficult circumstances
For Social Development Center (SDC) and Tahanang Mapagpala Center (TMC)
1. Barangay Endorsement/ Blotter/ Certification of Non-Residency Barangay
427
2. Salaysay ng Nakapulot or Concerned Citizen done in the Concerned Citizen

barangay
3. Police Blotter Caloocan PNP
4. Medical Certificate Caloocan City Medical Center (CCMC)
5. Birth Certificate Parent/Referring agency
For Bahay Pag-Asa Center
1. Barangay Endorsement/Blotter/ Barangay
Police Endorsement with complete documents for minor with Caloocan PNP
case (Information, Fiscal’s Notation)
2. Medical Certificate CCMC
3. Birth Certificate Parent/Referring agency
4. Social Case Study Report Referring Agency
FEES FRAME
1.0 Prepare and submit complete 1.1 Receive and check for None 1 hour Referring Barangay / PNP
documentary requirements. completeness of the submitted Or Unit Office
documents. Center Head
1.2 Facilitate Pre-Admission Case
Conference.
2. Attend orientation on house rules 2. Admit and orient client on house None 30 minutes
House Parents
and assignments rules and assignments.
3. Prepare for an interview. 3.1 Conduct Intake Interview. None 1 hour Social Welfare
3.2 Assess and evaluate client’s needs Officer/Psychologist
and problems CSWDD
4. Receive counseling and other in- 4. Conduct counseling and provide None 1 hour Social Welfare Officer
house services. other in-house services to the client CSWDD
while under care
5. Conduct home visit and collateral None 1 day Social Welfare Officer
information Psychologist
CSWDD
6. Prepare Discernment Report for None 5 days Social Welfare Officer
CICL clients CSWDD
428

FEES FRAME
7. Refer client to other institutions to None 1 week Social Welfare Officer
address identified needs/problems or
CSWDD
8. Facilitate tri-media and other None 1 day Psychologist
requirements for possible CSWD
adoption/fostering of clients Public Information Office
5. Prepare for releasing to parent or 9. Release of clients to parent or None 1 day Center Head
relative/ institution. relative/institution or
Center Staff
CSWD
6. Receive and attend aftercare 10. Refer released clients to CCSWDD 1 day Center Head
program. or other LGUs for aftercare or
program Center Staff
CSWD
14 days 3
30 minutes
8 People’s Day
Caravan of social welfare services in three sites, namely: North City Hall, South City Hall and Barangay 137, Bagong Barrio,

Who may avail: All indigent individuals in need of immediate services
Medical Assistance
429
1. Certificate of Indigency of Solicitor Barangay

2. Medical Abstract/Certificate Attending Physician
3. Medical Prescription with signature and PTR/ License # of
attending Physician (updated)
4. Laboratory Request with signature and PTR/ License # of
5. Any valid government issued ID of solicitor and patient Client, any government agency issuing ID
Burial Assistance
1. Certificate of Indigency of Solicitor and Deceased Barangay
2. Death Certificate with registry number Civil Registry Department/ Funeral Parlor
3. Funeral Service Contract Funeral Parlor
4. Any valid government issued ID of solicitor and deceased Client, any government agency issuing ID
FEES FRAME
For Medical and Burial Assistance
1.0 Go to Registration table and record 1. Review and verify submitted None 3 minutes Officer-of-the-Day
basic information. documents. CCSWDD
Present complete documentary 1.1 Endorse documents to Mayor’s
requirements for initial verification. Office personnel for validation.
Secure a number and wait to be 1.2
called
Prepare for an Intake Interview 1.3 Validate documents and assess if None 2 minutes Officer-of-the-Day
applicant is qualified for Office of the City Mayor
assistance.
Refer qualified applicant to CRO
personnel for interview.
1.4 Conduct Intake Interview. None 3 minutes Officer-of-the-Day
430

FEES FRAME
Community Relations
Office (CRO)
1.5 List all qualified clients in the None 20 minutes Officer-of-the-Day
Releasing Form. CCSWDD
Wait to be called for releasing of 1.6 Facilitate releasing of assistance. None 5 minutes CCSWDD
assistance. Advise client to present Orange ID Office of the City Mayor
3.2 Present Orange ID and Booklet and booklet to register date and
to register assistance given. assistance given.
Advise client to affix signature in
3.3 Affix signature in the Releasing Releasing Form and RER to
Form and Reimbursement acknowledge receipt of financial
Expense Receipt (RER) to assistance.
acknowledge receipt of financial
assistance
1.7 4.Encode list of beneficiaries in the None 30 minutes CCSWDD/MO
data base.
1 hour and
TOTAL None
3 minutes
REQUIRED TIME
FEES FRAME
Medical Check-Up
1.1 Go to Registration table and record 1. Register client for check-up. None 1 minute CRO
basic information.
1.2 Submit complete documentary
requirements.
2. Prepare for an Intake Interview. 2. Conduct Intake Interview. None 2 minutes CRO
431
REQUIRED TIME
FEES FRAME
3. Allow staff to check blood pressure 3.1 Check client’s blood pressure and None 1 minute Volunteers
(BP). write in the prescription pad.
3.2 Refer to assigned physician for
check-up.
4. Receive check-up from the 4. Conduct check-up with the client. None 15 minutes Physician
assigned physician. City Health Department
(CHD)
5. Secure free medicines from the 5. Dispense medicines thru the None 3 minutes CHD
Pharmacy distributed by Health Pharmacy.
Department Staff.
6. Present Orange ID and Booklet to 6. Register assistance given None 1 minute CHD
register assistance given.
9 Pag-Asa Youth Association
Organizing youth and existing youth groups/associations to promote the development of the out-of-school youth and other
disadvantaged youth to become self-reliant, economically productive, and socially responsible citizens, and able to contribute to the
development of their family and community.
Who may avail: Out-of-School Youth and Organized Youth Groups/Associations
For Organized Groups/ Out of School and Other Disadvantaged Youth
1. Masterlist of Members Client
2. SEC Registration Client
3. Barangay Indigency Client
432
CLIENT STEPS AGENCY ACTIONS REQUIRED TIME PERSON RESPONSIBLE

FEES FRAME
1.0 Report to the Unit Office within 1.1 Coordinate with target barangays None 2 days Focal Person
jurisdiction of residence. regarding organized youth groups. CCSWDD-PYAP
1.2 Conduct Courtesy Call with Youth None 3 days (Unit Offices Concerned)
Associations.
2. Attend meetings organized by 2 Conduct meetings. None 2 days
CCSWDD.
3. Prepare activities and submit to 3. Attend to scheduled activities of None 23 days
CCSWDD-PYAP. youth associations.
4. Attend training/seminars/activities 4.1 Facilitate conduct of trainings/ None 2 Days
conducted by CCSWDD-PYAP. seminars 23 days
4.2 Organize livelihood activities
TOTAL None 56 days
10 Sustainable Livelihood Program

Provision of individual capital assistance for augmentation in the existing business.
Who may avail: • Qualified PWD
• Solo Parent
• Indigent individuals
• individuals referred from other agencies
1. Certificate of Indigency for livelihood Barangay
2. Voters ID or Certification of Commission on Elections Client/ COMELEC Office
(COMELEC) Voter’s Registration Record
3. 1x1 or 2x2 Picture (2 pcs) Client
4. Project Proposal of small business Client
433

FEES FRAME
1. Submit complete documentary 1. Receive and verify submitted None 30 minutes Social Welfare Assistant
requirements. documents by Unit Office Unit Office
2.0 Prepare for an interview concerned 1 hour
2. Endorse to SLP FOCAL person for
interview
3. Prepare for a home visit by day 3.1 Conduct Intake Interview None 30 minutes Social Welfare Assistant
care worker/social welfare staff Unit Office
3.2 Conduct Home Visit to verify None 1 hour Child Development
information given. Worker
4. Attend program orientation on SLP 4. Conduct program orientation None 2 hours Focal Person
Sustainable Livelihood
Program
5. Attend Basic Business 5. Conduct Basic Business None 3 days Focal Person- SLP
Management Training Management Training or
Submit project proposal 5.1 Receive and check project 1 week Social Welfare Officer
proposal Unit Office
5.2 Approve of proposal 23 days=1
month
6. Receive capital assistance 6. Release capital assistance None 1 day Focal Person- SLP
And Action Officer
7. Pay loan assistance to CCSWDD 7. Collection of Payments None 1 day Focal Person- SLP
office or
Social Welfare Assistant /
Day Care Worker
Unit Office
34 days 5
TOTAL None
hours
434
11 Assistance for Individuals and Families in Crisis Situation (AICS)

Who may avail: All indigent individuals in crisis situation needing immediate services/assistance
Medical Assistance
2. Medical Abstract/Certificate Hospital/Clinic
3. Medical Prescription with signature and PTR/ License # of
4. Laboratory Request with signature and PTR/ License # of
5. Any valid government issued ID of solicitor and patient Client, any government issuing ID
Employment Assistance
2. List of Employment Requirements with corresponding amounts National Bureau of Investigation (NBI), Police Clearance, Drug
Test, PSA
3. Request Slip from the agency to be employed Employer applied
4. Any Valid government issued ID of solicitor Client, any government issuing ID
Balik Probinsya
2. Certification from the Bureau of Fire Protection (for fire victims) Caloocan Bureau of Fire
3. Police Blotter for victims of pick pockets Caloocan PNP Station
4. Certification from bus company indicating transportation fare Bus Company
with discount.
5. Any valid government issued ID of solicitor Client, any government issuing ID
435
Provision of Assistive Device

1. Referral Forms Barangay / PNP
2. Social Case Study Report Forms CSWDD
3. Intake Sheets CSWDD
4. Kasunduan Forms CSWDD
FEES FRAME
1.0 Submit complete documentary 1.1 Receive and verify submitted None 2 minutes Social Welfare Assistant
requirements to Unit Office. documents Unit Office
1.2 Endorse to Social Welfare
Assistant for interview.
2. Prepare for an interview. 2.1 Conduct interview. None 20 minutes Social Welfare Assistant
2.2 Prepare and endorse Social Case Unit Office
Study Report to SWO/SWA.
3. Prepare the masterlist of AICS None 30 minutes Social Welfare Officer
Beneficiaries or
Social Welfare
Assistant Unit Office
4. Recommend assistance to be None 30 minutes Unit-In-Charge
given to client and endorse to
Department Head.
5. Sign and approve None 30 minutes CGADH II
recommendation. Officer-in-Charge
6. Refer to Technical Staff for payroll CCSWDD
preparation.
7. Prepare payroll. None 5 days Technical Staff
8. Advise Unit Office to inform CCSWDD
clients/beneficiaries on the
schedule of payout.
10. Inform clients/beneficiaries on the None 2 days Social Welfare Assistant
schedule of payout. Unit Office
436

FEES FRAME
3. Attend pay-out and acknowledge 11 Facilitate the release of payout to None 1 day Focal Person of AICS/
receipt of financial assistance. client/beneficiaries. Technical Staff
8 days 1
TOTAL None hour and
52 minutes

- Client’s name
- Complete Address
information:
- Client’s name
- Complete Address
437

- Incident
- Evidence
complainant.
letter.
- 336-5705
- 288-8811 loc. 2302
- South Caloocan: _
- North Caloocan: _
• Email Address:
- [email protected]
• Office Address:
- City Social Welfare Development Department, 1st and 2nd Floor Caloocan City Hall,
438
CITY VETERINARY SERVICES
439
1 Application for Provisional Veterinary Clearance for Meat Establishment and Other Veterinary Related
Businesses
OFFICE OR DIVISION: City Veterinary Office (CVO)

WHO MAY AVAIL: Meat Establishment Owners/ Operators
1. BPLO Application Form (1 photocopy) Business Permits and Licensing Office (BPLO)
2. Temporary Sanitary Permit (1 photocopy) City Health Department (CHD) – Sanitation Division
3. Picture of Establishment (1 original) Applicant
PAID TIME
1.1 Secure and accomplish 1. Receive accomplished None 3 minutes Administrative Aide III
application form application form with complete CVS
1.2 Submit accomplished set of requirements and
application form with complete record in logbook.
set of requirements
2. Prepare Provisional Veterinary None 3 minutes Meat Inspector

Clearance CVS
3. Review and Approve and sign None 2 minutes City Veterinarian

Provisional Veterinary CVS
Clearance
440
PAID TIME
2.1 Receive Provisional 4. Release Provisional None 2 minutes Administrative Aide III
Veterinary Clearance with Veterinary Clearance* with CVS
attached list of requirements attached list of requirements
for the issuance of Veterinary for the issuance of Official
Clearance Veterinary Clearance.
Indicate in logbook the release
details and signed by the
clients.
*Valid for 30 days
P 20.00/ 30 minutes
TOTAL P 100.00
2 Application for Official Veterinary Clearance for Meat Establishment and Other Veterinary Related
Businesses
CLASSIFICATION: Simple (Technical-not simple because the establishment will still be subject to evaluation/ validation)
WHO MAY AVAIL: Meat Establishment Owners/ Operators
1. Provisional Veterinary Clearance (Original) CVS
2. Sanitary Permit (1 photocopy) CHD – Sanitation Division
3. Health Certificate/s of Meat-Handler/s and Butcher/s (1 photocopy CHD – Sanitation Division
each)
4. License Permit from BPLO –Photocopy BPLO
441
5. Other requirements listed for the Issuance of Official Veterinary Indicated in the list given together with the Provisional Clearance
Clearance
PAID TIME
1. Submit Provisional 1. Receive and review copies of None 5 minutes Administrative Aide III
Veterinary Clearance Provisional Veterinary Clearance CVS
Health Certificates, and Health Certificates (and
Business License Permit Sanitary Permit) and list of
from BPLO and Sanitary requirements as attached in the
Permit and Other Provisional Clearance and record
requirements listed prior to in the logbook.
the Issuance of Official
Veterinary Clearance
2.1 Schedule the inspection, None (15 working City Veterinarian
evaluation of meat establishment days)
and other veterinary related
businesses, within 15 working
days, after the 30-day provisional
period.
2.2 Conduct the actual inspection of None 5 minutes Meat Inspector
Meat Establishment and CVS
Veterinary Related Businesses
2.3 Prepare Official Veterinary 5 minutes Meat Inspector
Clearance CVS
3. Sign Official Veterinary Clearance 1 minute City Veterinarian
CVS
4. Release and Issue Official 3 minutes Administrative Aide III
Veterinary Clearance and have it CVS
signed by the client in the
logbook.
442
PAID TIME
None 15 days and
TOTAL
19 minutes
3 Application for Butcher and Meat Handler’s License

WHO MAY AVAIL: Persons applying for employment as butchers or meat handlers
1. Health Certificate (1 photocopy) Any LGU Health Office
2. Drug-free Certificate (1 photocopy) Accredited Drug-Testing Laboratory
3. Police Clearance (1 photocopy) Caloocan City PNP
4. Barangay Clearance (1 photocopy) Barangay where the applicant is residing
5. Certificate of Attendance in Butcher/ Meat Handler Orientation Any Provincial/City/Municipal Veterinary Office
6. 1x1 photo (2 copies) Provided by the Applicant
PAID TIME
1. Accomplish Application 1. Receive and review application None 4 minutes Administrative Aide III
Form form together with requirements CVS
and record on logbook.
2. If complete, prepare Butcher and/or None 6 minutes Meat Inspector
Meat handler’s License Card CVS
3. Sign Butcher and/ or Meat None 1 minute City Veterinarian
Handler’s License Identification CVS
Card
4. Release License Card, None 2 minutes
443
PAID TIME
after signing in the record book.
4 Report on Hot Meat

WHO MAY AVAIL: Persons applying for employment as butchers or meat handlers
1. Report/ Complaint Letter Concerned Citizen/s
PAID TIME
1. Send report/ complaint 1. Receive and record the report None 3 minutes Administrative Aide III
letter or call 8288-8811/ CVS
personally appear at the
office
2. Inform the Office Head regarding None 2 minutes (Administrative Aide III
the received report CVS)
3. Verify and/ or conduct surveillance None 1 day (Meat Inspector
a day after receiving the report CVS)
4. Conduct operation None 2 days (Meat Inspector
(If confirmed, conduct operation CVS)
within two (2) days and inform the
concerned party)
5. Inform the concerned party (of the None 5 mins (Administrative Aide III
result) CVS)
444
PAID TIME
None 3 days and 10
TOTAL
minutes
5 Report on Animal Welfare and Wildlife Conservation Violations
OFFICE OR DIVISION: City Veterinary Office(CVO)

WHO MAY AVAIL: Concerned Citizens
1. Report/ Complaint Letter Concerned Citizen/s
PAID TIME
1. Send report/ complaint 1. Receive and record the report None 3 minutes Administrative Aide III
letter or call 8288-8811/ CVS
personally appear at the
office
2. Inform the Office Head regarding None 2 minutes
the received report
3. Verify and/ or conduct surveillance None 1 day
a day after receiving the report
4. Conduct operation None 2 days
(If confirmed, conduct operation
within two (2) days and inform the
concerned party)
5. Inform the concerned party (of the 5 minutes
result)
None 3 days and 10
TOTAL
minutes
445
6 Request for Turnover and/ or Disposal of Animals

WHO MAY AVAIL: Resident animal owners/ Concerned citizens
1. Request Letter addressed to the City Mayor Animal owner/ concerned citizens
PAID TIME
1. Submit Request Letter to 1. Receive request letter endorsed None 5 mins Administrative Aide III
the Office of the City by the Office of the City Mayor and CVS
Mayor record it in logbook. If there is any
problem that such request cannot
be carried-out, inform the client
about the situation and the action
to be taken on their request.
2.1 If there is no problem, Review the None 2 minutes City Veterinarian
requests received for approval.
(Priority will be given to
emergency cases)
2.2 Prepare schedule of the pick-up of 10 mins Supervising Administrative
animals for turnover and inform Officer
the impounding team. CVS
3. Inform the owner of the schedule None Scheduled Administrative Aide III
of pick-up before proceeding to the within 5 days. CVS
specified place. The owner must (Taking into
sign a waiver before the pick-up of consideration
animal/s the large area
of Caloocan.
446
PAID TIME
None 5 days and 17
TOTAL
minutes
7 Mass Anti-Rabies Vaccination per Barangay

WHO MAY AVAIL: Barangays, Homeowners Associations, Residents
1. Request Letter addressed to the Office of the Mayor Barangay Officials, Homeowners Association Officers or Residents
2. Vaccination Calendar Community Relations Office (CRO)
PAID TIME
1.1 Submit Request Letter to 1.1 Receive and record the monthly None 10 minutes Administrative Aide III
the Office of the Mayor schedule of vaccination from the CVS
1.2 Follow up with CRO CRO
regarding approved 1.2 Refer to Supervising
schedule of vaccination Administrative Officer for
confirmation of schedule
2. Review, recommend, and refer the None 20 minutes Supervising Administrative
vaccination schedule to CGADH II Officer
CVS
3.1 Receive and approve the None 10 minutes CGADH II
vaccination schedule CVS
3.2 Refer to the SAO for
implementation
447
PAID TIME
4.1 Inform the vaccination team None 30 minutes Supervising Administrative
4.2 Confirm approved vaccination Officer
schedule with CRO and for any CVS
adjustments.
5. Conduct the vaccination as per None 4 hours Vaccinators
schedule from 8:00 am to 12:00 CVS
noon
None 5 hours and 10
TOTAL
minutes
8 Walk-in Anti-Rabies Vaccination

WHO MAY AVAIL: Resident pet owners
1. Pet animal/s to be vaccinated and/or examined Owner
2. Vaccination Card/Certificate, if available Owner
PAID TIME
1. Bring pet to Lower Ground 1. For Anti-Rabies Vaccination: None 4 minutes Veterinarian I
of the Main Office Bldg. 1.1 Prepare the vaccines, the CVS
and inform the Security syringes, the masterlist before
Guard of their concern, going down.
which in turn will inform 1.2 Interview the owner, if vaccination 5 minutes Veterinarian I
the guard on the 6th Flr. can be carried out, record the CVS
448
PAID TIME
and relay to the City Vet. details of the pet and the name
Office. and address of the owner in the
masterlist.
2. Administer the required vaccine None 2 minutes Veterinarian I
CVS
3. Prepare Vaccination Certificate None 3 minutes Administrative Aide III
CVS
4. Sign Vaccination Certificate* None 2 minutes City Veterinarian
CVS
5. Release Vaccination Certificate None 2 minutes Administrative Aide III
CVS
9 Walk-in Consultation

WHO MAY AVAIL: Resident pet owners
1. Pet animal/s to be examined Owner
2. Vaccination Card/ or Pet Health Card, if available Owner
PAID TIME
1. Bring pet to Lower Ground 1. The assigned vet. will go down to None 12 minutes Veterinarian I
of the Main Office Bldg. the basement and Interview the CVS
and inform the Security owner and check the animal.
449
PAID TIME
Guard of their concern,
which in turn will inform
the guard on the 6th Flr.
and relay to the City Vet.
Office.
2. Recommend procedure and, if None 5 minutes Veterinarian I
necessary, refer to a veterinary CVS
clinic
3. Record the details of the pet and None 3 minutes Veterinarian I
the name and address of the CVS
owner in the masterlist and have it
signed.
10 Redemption of Impounded Animals (North Caloocan City Hall)
OFFICE OR DIVISION: CVO – Animal Pound

WHO MAY AVAIL: Owners of impounded animals
1. Any valid identification card Client/ Any government agency issuing identification card
2. Authorization letter (for representative) Pet owner
PAID TIME
1. Verify if pet is impounded 1. Welcome the owner/representative None 10 minutes Pound Keeper
at the Animal Pound and interview regarding their City Pound
450
PAID TIME
(Authorized representative concern. Accompany the owner to
should also be recognized check all the cages if the animal is
by the animal/s. impounded and if impounded,
Issue order of payment.
2. Proceed to the City 2. Advise client to proceed to CTD None (It depends on Payment Clerk
Treasury Department for payment of impounding fee the City CTD
(CTD) and pay Treasurer
impounding fee Department)
3. Present to the Pound 3. Prepare release Order and carry None 10 minutes Pound Keeper
Keeper the Official Receipt out the actual release of animal City Pound
from the cage. (Representative
should be recognized by the
animal/s)

- Client’s name
- Complete Address
451
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
- 8703-4454
- 8288-8811 local 2234
- South Caloocan:
452
- North Caloocan:
• Email Address:
-
• Office Address:
- City Veterinary Department, 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
453
COMMUNITY RELATIONS OFFICE
454
1 Scheduling of Request for Community Outreach Services

Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive
implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-
Flu/Pneumonia Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.
Who may avail: Barangay Officials, Civil Society Organizations (CSOs), Schools, Parishes
Photocopy of Request Letter with approval slip from the Office of OSEC
the Secretary to the Mayor (OSEC) with the following details:
- service/s being requested
- preferred date and venue
- contact information
REQUIRED TIME
FEES FRAME
1.0 Prepare and submit request letter 1.1 Receive and record request letter None 5 minutes Administrative Aide IV
to OSEC. with approval slip from OSEC. or
Endorse request letter to Officer-of-the-Day
1.2 Administrative Officer for review. CRO - South
2.1 Review request letter. None 5 minutes Community Affairs Officer I
2.2 Endorse request letter to Action (Acting Administrative
Officer for approval. Officer)
CRO - South
3.0 Approve and refer request to None 30 minutes Action Officer
concerned Community Service CRO - South
Focal Personnel.
455
REQUIRED TIME
FEES FRAME
4.0 Endorse and coordinate approved None 10 minutes Community Affairs Officer I
request with concerned offices/ and
departments. Community Affairs
Assistant II
CRO - South
5.1 Check for the availability of None 1 day Office of the City
personnel and supplies. Veterinarian
5.2 Inform CRO of the confirmed
schedule of requested services City Health Department
according to the client’s preferred
date. Public Employment
(If preferred date is unavailable, Services Office
suggest available dates for
requested services.)
2.0 Acknowledge confirmation of 6.1 Inform client regarding status of None 30 minutes Community Affairs Officer I
scheduled date for requested request. and
services. 6.2 Coordinate with the concerned Community Affairs Assistant
offices/ departments for the final II
schedule as agreed by the client. CRO - South
Notify client on the confirmed
6.3 schedule of services.
1 day,
TOTAL None 1 hour and
20 minutes
2 Processing of LGU-Sponsored PhilHealth Membership Application

Assistance through LGU-Sponsored PhilHealth membership to indigent city dwellers currently confined in PhilHealth-accredited
hospitals or those scheduled for confinement to undergo medical operations.
456

Who may avail: City Residents
1. Accomplished Philippine Health Insurance Corporation Hospital – PhilHealth Section/ CRO
(PhilHealth) Application Form (Original)
2. Clinical Abstract or Medical Certificate (Photocopy) Hospital – Records Section or Nurse Station/ Doctor’s Clinic
3. Barangay Indigency (Photocopy) Barangay Hall
4. Photocopy of any of the following: Any government agency issuing identification cards:
- Valid Government-Issued- Identification Card Commission on Elections (COMELEC)/ Social Security Services
- Barangay Certification (SSS)/ Government Service Insurance System (GSIS)/ Bureau of
- School ID, If patient is below 18 years old Internal Revenue (BIR)/ Home Development Mutual Fund (HDMF-
Pag-IBIG)/ PhilHealth/ Post Office/ Professional Regulatory
Commission (PRC)
5. Photocopy of any of the following:
- Birth Certificate, for patient with children or if the patient is - City Civil Registry Department (CCRD)
below 21 years old - Philippine Statistics Authority (PSA)
- Baptismal Certificate/ Immunization Record/ Baby Book, if - Parish
patient has no Birth Certificate
- Health Center
- Pediatrician’s Clinic
6. Marriage Contract, if married (Photocopy) CCRD, PSA
REQUIRED TIME
FEES FRAME
1.0 Register in the Client Log Book at 1.1 Request client to provide the None 2 minutes Officer-of-the-Day
the front desk. following information: Date, Time, CRO
Name, Barangay, and Purpose. South and North
1.2 Refer client to PhilHealth Focal
Personnel.
457
REQUIRED TIME
FEES FRAME
2.0 Submit complete requirements to 2.1 Check correctness and None 5 minutes Community Affairs Officer I
PhilHealth Focal Personnel for completeness of submitted or
verification and assessment. requirements. Officer-of-the-Day
(If there are incorrect or lacking CRO
documents, advise client to correct South and North
or complete requirements.)
2.2 Attach approval slip on client’s
PhilHealth Application Form.
2.3 Endorse complete documents to
the Action Officer for signature.
3.0 Wait for the approved PhilHealth 3.1 Sign the approval slip attached on None 3 minutes Action Officer
application. the client’s PhilHealth Application CRO
Form. South and North
3.2 Return the approved PhilHealth
Application Form and attachments
to the PhilHealth Focal Personnel.
4.1 Accomplish PhilHealth Priority 4.1 Request client to sign in the None 5 minutes Community Affairs Officer I
Beneficiaries Sheet. PhilHealth Priority Beneficiaries or
4.2 Acknowledge receipt of approved Sheet. Officer-of-the-Day
PhilHealth Application Form and 4.2 Give the approved PhilHealth CRO
attachments. Application Form and attachments South and North
Proceed to the Office of the City to client.
4.3 Mayor (OCM) for issuance of 4.3 Instruct client to proceed to OCM
endorsement letter to be submitted for proper endorsement.
at the PhilHealth - CAMANAVA
Office.
458
3 Assistance to Walk-in Clients through the Public Assistance and Complaint Unit (PACU) North Caloocan
Provision of assistance on inquiries and complaints from walk-in clients to facilitate smooth, fast and easy transactions with concerned
City Government offices/ departments.
Who may avail: Residents and Non-Residents
2. None None
REQUIRED TIME
FEES FRAME
1. Register in the Client Log Book at 1.1 Request client to provide the None 5 minutes Officer-of-the-Day
the PACU desk located at the main following information: Name, CRO - North
entrance of North Caloocan City Contact Number, Office/
Hall. Department to be visited, and
Relay inquiry, request or complaint. Purpose.
Proceed to the concerned office/ 1.2 Assess client’s concern/s.
1.3 Refer to the concerned office/
department for appropriate action.
department for appropriate action.

• Feedbacks or queries can also be sent through phone or formal letter. Make sure to provide the
- Client’s name
459
- Complete Address
forwarded to concerned office/ department or personnel.
Feedbacks or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-
or formal letter.
• Complaints can also be filed through a formal letter.Make sure to provide the following
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
460

- 8336-5602
- 8288-8811 local 2254
- South Caloocan: 0947-4708400 (Apollo V. Abad)
- North Caloocan: 0935-1876245 (Jose F. Eneria)
• Email Address:
- [email protected]
• Office Address:
- Community Relations Office, 6th Floor Caloocan City Hall, between 8th and 9th Streets,
8th Avenue, East Grace Park, Caloocan City
461
COOPERATIVE DEVELOPMENT COORDINATING OFFICE
462
1 Coordination of LCP/ PCDP/ AIP

Formulate Local Cooperative Development Plan consistent with the Philippine Cooperative Development Plan (PCDP), to be incorporated
in the Comprehensive Development Plan (CDP) and Annual Investment Plan (AIP) of the Local Government Units (LGUs)
Office or Division: Cooperative Development and Coordinating Office (CDCO)

Type of Transaction: G2G – Government to Business
Who may avail: Cooperatives
Request Letter with the following documents: Client
a. Type of training
b. Cooperative name
c. Total number of participants
d. Tentative schedule of activity
REQUIRED TIME
FEES FRAME
1. Coordinate with Cooperative 1.1 Write and record letter of None 20 minutes Supervising
Development Authority through coordination updates on PCDP to Administrative Officer IV
City Development Coordinating CDA. CDCO
Office (CDCO) on the latest PCDP/ 1.2 Follow up response from the CDA
CDP/ AIP. 1.3 Invitation to participate in the
consultation on PCDP
acknowledged and confirm
attendance thereto
1.4 Acknowledge copy of updated
PDCP from CDA
2. Acknowledge the receipt of 2.1 Disseminate invitation from CDA in None 5 minutes Administrative Aide VI
invitation for a consultation on coordination with CDCO the CDCO
PCDP/ CDP/ AIP updates
463
REQUIRED TIME
FEES FRAME
conduct of consultation on PCDP
2.2 updates
Follow up participants to confirm
attendance and prepare roster of
attendees to the said consultation
3. Participate in the consultation on 3.1 Assist in the conduct of None 1 day CDA/ CDCO Supervising
PCDP/ CDP /AIP consultation on PCDP/ CDP/ AIP Administrative Officer
3.2 Distribute and compile copy of CDCO
PCDP/ CDP/ AIP
3.3 Submit final copy of CDP/ AIP to
CDP
3.4 Distribute certificate of attendance
3.5 Monitor adaptation/ implementation
of PCDP/ CDP/ AIP at the client’s
level
1 day and
TOTAL None
25 minutes
2 Development and Technical Services

Provide technical guidance, financial assistance and other services to develop cooperatives into viable and responsive economic
enterprises
Type of Transaction: G2G – Government to Business
464
Request Letter (with the following details:) Client/ Cooperative

a. Type of Assistance Needed
b. Name of Cooperative
c. Number of members
d. Tentative schedule of event
REQUIRED TIME
FEES FRAME
1. Prepare and submit request letter 1.1 Receive and record requests letter None 3 minutes Administrative Aide VI
for technical guidance, financial 1.2 Refer request letter to the CDCO
assistance and other services to supervising administrative officer
CDCO for appropriate technical guidance,
financial assistance and other
related services
1.3 Advice client for the confirmation of
schedule and wait for the official
communication
2. Acknowledge official 2.1 Assess and evaluate the veracity of None 5 minutes Cooperative Development
communication appropriate to the assistance needed by the client/ Specialist 1
requested services cooperative for appropriate action CDCO
2.2 Confer with client/ cooperative for
Cliniquing at CDCO for technical 20 minutes
guidance or advise
2.3 Apply/ undertake technical guidance
appropriate to client/ cooperative 20 minutes Cooperative Development
Prepare call to action to be Specialist II
2.4 implemented by the client/ CDCO
cooperative 5 minutes
If issues/ concerns of client/
2.5 cooperative are not resolved refer to
Council, Federation/ Union or CDA for 10 minutes
resolution
465
REQUIRED TIME
FEES FRAME
Submit report, log, evaluate and
2.6 monitor the effectiveness of
assistance extended to client/ 10 minutes
cooperative
3. Submit report to CDCO the result 3.1 Receive, record and acknowledge None 3 minutes Administrative Aide VI
of assistance extended/ the report submitted by the client/ CDCO
implemented cooperative
3.2 Document best practices of client/ 2 days
cooperative as a result of service
extended by the CDCO
3.3 Classify cooperatives with 20 minutes Cooperative Development
documented best practices and Specialist II
become a viable and responsive CDCO
enterprise after continuous
assistance by CDCO
3.4 Prepare short list of clients/ coops for
GAWAD Parangal (GP) recognition
and invite for GP orientation
3.5 Disseminate GP guidelines from CDA
4. Submit list of attendees for the GP 4.1 Acknowledge and record None 3 minutes Administrative Aide II
Forum documents submitted of qualified CDCO
clients/ cooperative for evaluation
as candidate for GP
4.2 Advised client/ coops to receive
communication from CDCO as
official candidate to GP recognition
5. Clients/ cooperatives acknowledge 5.1 Participate in the recognition of GP. None 1 hour Supervising
notification from CDCO as candidate 5.2 Distribute plaque of Recognition Administrative Officer
CDCO
466
REQUIRED TIME
FEES FRAME
to GP recognition as a viable and
responsive economic enterprise
2 days, 2
39 minutes
3 Organization of Cooperatives
Promote the formation, organization, and registration of cooperatives and support their development within their areas of jurisdiction.
Who may avail: Residents and Non-Residents
Promotion, organization & registration of cooperatives in the City CDCO
a. Name of Group/ Organization
b. Common bond of membership
c. Type of cooperative to be formed
d. Schedule of event
REQUIRED TIME
FEES FRAME
1. Letter request from clients for 1.1 Acknowledge, record and refer the None 5 minutes Administrative Aide VI
assistance in the conduct of letter request from clients for CDCO
promotional activities, pre- assistance in the conduct of
membership education seminar in promotional activities, pre-
organizing cooperatives membership education seminar in
organizing cooperatives
1.2
467
REQUIRED TIME
FEES FRAME
Advise the client for schedule of
1.3 requested assistance
Arrange venue and provide the
client with a checklist of
requirements in forming a
cooperative
2. Confirm attendance of organizers 2.1 Provide orientation on the None 4 hours Cooperative Development
of at least 15 to pursue the procedures needed in forming a Specialist II
formation cooperative CDCO
2.2 Form core group from the
organizer and provide documentary
requirements
2.3 Arrange and confirm conducive
time in the conduct of pre-
membership education seminar
2.4 Conduct pre-membership None ½ day
education seminar and
organizational meeting
2.5 Provide client with template of
documentary requirements to be
submitted to the CDA None 1 hour
2.6 Evaluate and endorse to CDA
documentary requirements for
registration to CDA
3. Follow-up registration papers to the 3.1 Follow up with CDA submitted None 20 minutes Cooperative Development
CDA through CDCO registration documents of the client Specialist II
3.2 Make amendments, if needed CDCO
3.3 Record, acknowledge receipt of
certificate of registration from CDA
and issue copy to the client
468
REQUIRED TIME
FEES FRAME
3.4 Update lists of registered
cooperatives with CDA
3.5 Advise the client to apply for
registration with BIR, SSS, DOLE,
Pag-Ibig, Philhealth, and endorse
accreditation with SP through the
Committee on Cooperatives,
application for new registration to
Business Permits and Licensing
Office (BPLO)
3.6 Update record of accredited CSO
Create record of Cooperative
3.7 Profile
½ day, 5
25 minutes
4 Establish Partnership and Collaboration

Coordinate with and assist in the information dissemination of plans, programs and activities of other cooperative organizations to
establish partnership and collaboration.
Who may avail: Cooperatives, and Other Partner Agencies
None None
469
REQUIRED TIME
FEES FRAME
1. Letter request from clients for 1.1 Acknowledge, record and refer the None 5 minutes Administrative Aide VI
information sharing affecting letter request from client’s CDCO
cooperatives like rules, regulations, information sharing affecting
circulars, etc. cooperatives like rules, regulations,
circulars, etc.
1.2 Advise the client to visit FB account
of CDCO for information or website
of CDA for issuances
1.3 Confer with the CDS II to schedule
the conduct of “Kapatiran ng mga
Kooperatiba sa Kalookan
(KKK)(virtual consultation under
new normal) for information
dissemination in coordination with
the CDC
1.4 Arrange venue and provide the
client with the regular schedule of
KKK meeting
2. Partner agencies like DTI, DOLE, 2.1 Acknowledge, record and refer the None 3 minutes Administrative Aide VI
DepED, LBP to partner and letter request from partner CDCO
collaborate cooperative plans and agencies like DTI, DOLE, DepED,
programs with CDCO LBP to partner and collaborate
cooperative plans and programs
with CDCO
2.2 Advise the agency to receive
confirmation as soon as approval
of needed facility None 15 minutes Supervising
2.3 Receive, verify, evaluate and Administrative Officer IV
approve request and make CDCO
470
REQUIRED TIME
FEES FRAME
arrangement for possible date and
2.4 venue
Advice the partner agency for the
confirmation and circulate forum
invitation to cooperative
2.5 beneficiaries
Invite resource speakers and
designate focal person to man the
program
3. Distribute flyers, application form 3.1 Conduct of the forum and orient None ½ day Supervising
template to CDCO coops on existing plans and Varies Administrative Officer IV
programs of partner agencies (under new
3.2 Clarify inquiries, if any Cooperative (SAO IV)
normal)
Development Specialist II
depending
on CDCO
guidelines
by CDA)
4. Distribute flyers, application form 4.1 Acknowledge, record the receipt of None 10 minutes Cooperative Development
template to CDCO documents and partner with the Specialist II
City Cooperative Council in the CDCO
distribution to cooperatives
4.2 Assist coops in filling out the
documents
4.3 Endorse to SAO IV for
endorsement to partner agency
4.4 Submit endorsement to partner
agency for approval
4.5 Follow up status of approval 20 minutes
4.6 Acknowledge the receipt of
approval on the application
471
REQUIRED TIME
FEES FRAME
4.7 Record and release to client/
cooperative approved documents/
funds
5. Monitor and evaluate the 5.1 Visit client/ cooperative to monitor None 20 minutes Cooperative Development
implementation of the plans and and evaluate the implementation of Specialist II
programs from CDCO the plans and programs (virtual CDCO
visit under new normal
Submit status report to the partner
5.2 agency (on-line submission or
courier under new normal)
6. Client submits information on 6.1 Receive and record pertinent None 3 minutes Cooperative Development
plans, programs and activities of information on plans, programs and Specialist II
their cooperative organization activities of other cooperative CDCO
organizations
6.2 Share and disseminate information, 5 minutes
plans, and programs to the
cooperatives through social media
and other forms of communication
6.3 Render appropriate assistance to
the cooperative (virtual assistance
under new normal)
6.4 Monitor cooperative’s
responsiveness to information,
plans and programs (virtual
monitoring under new normal)
½ day and
TOTAL None
56 minutes
472
5 Mandatory Training Services

Provide training for the development of cooperatives and mandatory training in accordance with the guidelines as prescribed by the
CDA
Who may avail: Cooperative Officers
Request Letter (inclusive of type of training, cooperative name, CDCO
total number of participants, tentative schedule of activity)
a. Name of Cooperative
b. Title of Training Course
c. Number of participants
d. Tentative schedule
REQUIRED TIME
FEES FRAME
1. Clients/ cooperatives prepare and 1.1 Receive and record requests letter None 3 minutes Administrative Aide VI
submit request letter for 1.2 Refer request letter to the CDCO
Compliance Training supervising administrative officer
1.3 Advice client for the confirmation of
schedule and wait for the official
invitation
2.1 Receive, verify, evaluate and None 15 minutes Supervising
approve request Administrative Officer IV
2.2 Coordinate with Accredited CDCO
Training Provider (ATP) regarding
schedule on the subject requested
473
REQUIRED TIME
FEES FRAME
3.1 Confirm schedule None 5 minutes ATPs from other LGUs,
Federations, Unions and
Academe
4.1 Preparation of technical None 5 minutes Cooperative Development
arrangement for the scheduled Specialist I
training CDCO
Organize and prepare CDCO
4.2 resources, ATP accredited
resource persons for the conduct of Varies
training depending
4.3 Actual conduct of training (webinar on the
or virtual training under new guidelines of
normal) CDA
2. Acknowledge the receipt of official 5.1 Invite cooperative officers to None 5 minutes Administrative Aide VI
invitation from CDCO and confirm participate CDCO
attendance 5.2 Confirm attendance after one week
of sending the invitations
3.1 Participate in the compliance 6.1 Conduct Compliance Training as None 30 minutes ATP Accredited Resource
training scheduled Persons
Receive certificate upon 6.2 Issue certificate of compliance
completion of training 6.3 Submit compliance report to the
3.2 Prepare and submit compliance CDA
training report to CDA and CDCO
1 hour and
TOTAL None
3 minutes
474
6 Scheduling of Request for Community Outreach Services

Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive
implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-
Flu/Pneumonia Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.
Name of Cooperative/ Client CDCO
Type of local program needed
Number of members
REQUIRED TIME
FEES FRAME
1. Clients/ cooperatives prepare and 1.1 Acknowledge, record and refer the None 5 minutes Administrative Aide VI
submit request letter for letter request from client’s CDCO
Compliance Training information sharing affecting
cooperatives like rules, regulations,
circulars, etc.
1.2 Advise the client to visit FB account
of CCDO for information or website
of CDA for issuances
1.3 Confer with the CDS II to schedule
the conduct of “Kapatiran ng mga
Kooperatiba sa Kalookan (KKK) for
information dissemination in
coordination with the Cooperative
Development Council (CCDC)
1.4
475
REQUIRED TIME
FEES FRAME
Arrange venue and provide the
client with the regular schedule of
KKK meeting
2. Partner agencies like DTI, DOLE, 2.1 Acknowledge, record and refer the None 5 minutes Administrative Aide VI
DepED, LBP to partner and letter request from partner CDCO
collaborate cooperative plans and agencies like DTI, DOLE, DepED,
programs with CDCO LBP to partner and collaborate
cooperative plans and programs
2.2 with CDCO
Advise the agency to receive
confirmation as soon as approval
2.3 of needed facility None 15 minutes Supervising
Receive, verify, evaluate and Administrative Officer IV
approve request and make CDCO
arrangement for possible date and
2.4 venue
Advice the partner agency for the
confirmation and circulate forum
invitation to cooperative
2.5 beneficiaries
Invite resource speakers and
designate focal person to man the
program
3. Distribute flyers, application form 3.1 Conduct of the forum and orient None Varies Supervising
template to CDCO coops on existing plans and depend on Administrative Officer IV
programs of partner agencies guidelines Cooperative Development
3.2 Clarify inquiries, if any. from CDA Specialist II
CDCO
476
REQUIRED TIME
FEES FRAME
Varies
depend on
TOTAL None
guidelines
from CDA

- Client’s name
- Complete Address
information:
- Client’s name
- Complete Address
477

- Incident
- Evidence
complainant.
letter.
- 8288-8811 local 2304
- South Caloocan: 0995-2389886 (Lucia G. Furo)
• Email Address:
- [email protected]
• Office Address:
- Cooperative Development and Coordinating Office, 3rd Floor Caloocan City Hall,
478
CULTURAL AFFAIRS AND TOURISM OFFICE
479
1 Request for Informative/ Reference Materials

The general public may request hard or soft copy of reading materials or multimedia resources pertaining to historical, cultural and
other related information about the City of Caloocan.
Office or Division: Cultural Affairs and Tourism Office (CATO)
Who may avail: All
Letter of Request Requesting Party
Any valid Identification Card Government Agencies issuing valid identity cards
REQUIRED TIME
FEES FRAME
1. Register in CATO visitors’ 1.1 Accommodate & entertain the None 2 minutes Tourism Operations
logbook. client(s). Officers I
Tourism Operations
Officer II Community
Affairs Officer IV
CATO
2. Present documents to attending 2.1 Receive, examine and verify the None 1 minute Tourism Operations
staff regarding the information you documents presented by the client. Officers I
want to secure. 2.2 Interview the client(s) about the Tourism Operations
(Ex. Historical & Tourism profile, purpose of the information being Officer II Community
events & other related information) requested. 2 minutes Affairs Officer IV
Provide the client(s) with the CATO
2.3
information needed (e.g. soft copy/
hard copy, multimedia etc) if
available 5 minutes
480
REQUIRED TIME
FEES FRAME
3. In case of non-availability of 3.1 Client(s) will be referred/endorsed None 2 minutes Tourism Operations
subject materials/information to proper offices that could provide Officers I
his/her concern. Tourism Operations
Affairs Officer IV
4. Proceed to offices/departments 4.1 Assist /monitor the client’s None 5 minutes Tourism Operations
concerned to secure the needed negotiations/completion Officers I
documents. Tourism Operations
Affairs Officer IV
5. For conducting an interview: 5.1 Client(s) will be accommodated for None 15 minutes
Client(s) may interview concerned an interview
office/department personnel for
research and other purposes.
None 32
TOTAL
minutes
2 Request for the Services of the Caloocan City Band

Private/Public Organizations & Institutions frequently invites/requests the City Band’s presence for any festivities and or official activities
in and outside Caloocan
Who may avail: All
481
Letter of Request duly approved by the City Mayor Requesting Party

REQUIRED TIME
FEES FRAME
1. Verify the approved request letter 1.1 CATO Examine Band’s schedule None 2 Minutes Tourism Operations
from (from Mayors Office) and makes necessary adjustments; Officer I
endorsed to CATO. Client(s) will be notified/ Tourism Operations
1.2 informed of the confirmed Officer II Community
appearance of the Band on Affairs Officer IV
requested date. CATO
Band will be advised on the
1.3 approved engagement and
provide with contact of the
requesting Party.
2. Verify / coordinate with Band 2.1 Monitor the Bands presence in the None 1 Minute Tourism Operations
representative for final specified venue Officer I
arrangement. Tourism Operations
Affairs Officer IV
CATO
3 Issuance of Certification to Tourism-Related Businesses

The office issues Certificate to tourism-related establishments if required by DOT for accreditation and other legal purpose.
482
Who may avail: Tourism-Related Business Operators (i.e. Travel Agencies, Accommodations, Resorts, Restaurants, etc.)
Proof of Licensed Business Establishment BPLO
REQUIRED TIME
FEES FRAME
1. Client(s) submits a copy of Proof of 1.1 Receives and verifies authenticity None 30 Seconds Tourism Operations
License of License Officer I Tourism
Community Affairs Officer
IV
CATO
2. Inform CATO Personnel regarding 2.1 Prepare and Issue Certification None 5 Minutes Tourism Operations
the purpose of requested Officer I Tourism
documents. Operations Officer II
IV
CATO
5 Minutes
TOTAL None and 30
Seconds
4 Request for Souvenir Craft Training

The office provides free training for interested organizations/individuals specifically in relations with souvenir crafts & arts.
Who may avail: All
483
Letter of Request/Proposal Client

REQUIRED TIME
FEES FRAME
1. Client(s) submit Proposal/Letter 1.1 Receives and study the feasibility None 2Minutes Tourism Operations
Request to provide Hands-on of implementing the project. Advise Officers I
Training on Tourist Souvenir Craft the client(s) for the confirmation of Tourism Operations
and Arts. the project and its details. Officer II
Community Affairs Officer IV
CATO
2. Acknowledge official invitation from 2.1 Coordinate with accredited training None 5 Minutes Tourism Operations
CATO and confirm attendance. agencies for skilled trainers Officers I
specialized in souvenir craft Tourism Operations
making; formulate training design & Officer II
budgetary requirements and Community Affairs Officer IV
schedule. CATO
2.2 Prepare necessary logistical

requirements & venue. 10 Days
2.3 Confirm schedule, issue

invitations to trainers &
participants
3.1 Mobilization of participants & 3.1 Implement/facilitate the activity. 8 Hours Tourism Operations
ensure their attendance 3.1.1 Issue certificate of Officers I
attendance Tourism Operations
Officer II
Community Affairs Officer IV
CATO
484
REQUIRED TIME
FEES FRAME
10 Days, 8
TOTAL None Hours & 7
minutes
5 Promotion of Tourist Spots and Products

The office aims to represent local industry and products through different trends and multimedia sources to better strengthen and
support tourism industry.
Who may avail: All
Letter of Request/Proposal Client
REQUIRED TIME
FEES FRAME
1. Client (s) submit Proposal or Letter 1.1 Receives and record the None 5 Minutes Tourism Operations
of Request document; discuss with client other Officer I
pertinent details of concern. Tourism Operations
Officer II
1.1.2 Explore possible means: i.e. Community Affairs Officer
through sponsorship or office IV
fund. CATO
2. Present-suggest possible 2.1 Evaluate-study the feasibility and None 5 minutes Tourism Operations
resources/prospects, wait for the design layout-for presentation to Officer I Tourism
advice of the office. the prospect or if fund will be Operations Officer II
coming from the office.
485
REQUIRED TIME
FEES FRAME
2.1.1 Present both suggested 10 minutes IV
designs to both prospect CATO
sponsor
2.1.2 If finalized, client(s) will be

notified and a meeting will be 2 minutes
conducted between the
sponsor and the client(s) for
finalization (optional)
3. Client(s) upon notification will 3.1 Promotions shall be borne by the None 45 minutes Tourism Operations
attend the scheduled conference office either in visual presentation Officer I
set by the office. (depending on the volume of Tourism Operations
materials to be circulated) or in led Officer II
wall type (will run in a limited time Community Affairs Officer
i.e. one week). IV
CATO
1 hour and
TOTAL None
30 minutes
6 Addressing Complaints Related to Tourist Products/ Destinations

The office aspires to solve situations concerning building structures, emplacement of advertisements and environmental matters,
which would aid to improve the cityhood
486
Who may avail: All

Letter of Suggestion, Criticism & Complaints Client
REQUIRED TIME
FEES FRAME
1. Submit letter to CATO with 1.1 Receives and record for proper None 5 Minutes Tourism Operations
complete information of client and documentation and analyse the Officers I
subject. content: the issue(s) maybe Tourism Operations
coordinated- coursed to: Officer II Community
1.2 BPLO(licensing) for legal Affairs Officer IV
documents. CATO
1.1.2 Office of the City Building
Official (OCBO) for Structure
1.1.3 City Environmental
Management Department (CEMD)
for environmental
Issues
2. Wait for the response of the office 2.2 Client(s) may be advised of the None 5 minutes
present condition-possibilities for
the solution of the concern subject
in writing by the office.

487
- Client’s name
- Complete Address
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
488
- 5336-55-93 or 288-88-11 loc. 2286
• Email Address:
- [email protected]
• Office Address:
- Cultural Affairs and Tourism Office,3rd Floor Caloocan City Hall, between 8th and 9th
489
EXECUTIVE DIRECTION
490
1 Certification Issuance (i.e. Certificate of Residency)

The Office of the City Mayor issues Certifications in compliance with existing rules and regulations for legal use and in compliance with
requirements of other offices and agencies in availing government service.
Office or Division: Office of the City Mayor & Office of the Secretary to the Mayor (OSEC)
Type of Transaction: G2C (Government to Citizen)
G2G (Government to Government)
Who may avail: All Caloocan City residents and agencies or offices which require certifications as to their residency and other
legal standing with the City Government of Caloocan
Certificate of Residency (General) Office of the Secretary to the Mayor
- request letter Barangay
- barangay certification (original and photocopy) Any valid government agency
- valid government I.D. (original and photocopy)
Certificate of Residency (for overseas tax exemption) Own Request Form or Request from Office of the Secretary to the
- request letter Mayor
- barangay certification (original and photocopy) Barangay
- valid government I.D. (original and photocopy) Any valid government agency
- birth certificate of overseas worker and family members/ PSA
dependents being supported in the Philippines (photocopy)
- proof of support
Certification of Barangay Leave Credits Office of the Secretary to the Mayor
- cover Letter DILG Caloocan Field Office
- dILG Caloocan Certification (original and photocopy) Barangay and City Accounting Department
- barangay Budget Report signed by the City Accountant
(original and photocopy)
Certificate of Incumbency Own Request Form or Request from Office of the Secretary to the
- barangay certification indicating that requesting officer is Barangay
an incumbent member (original and photocopy) Any valid government agency
491
Certificate of Appearance Office of the City Mayor/ Office of the Secretary to the Mayor
- appointment slip
1. Assessment 1.1. Accept documents submitted by None 10 minutes Administrative Aide II
- Submit documents at the client. per Administrative Assistant II
receiving area of the Office of the 1.2. Receiving officer shall assign document Officer of the Day
Secretary to the Mayor (OSEC). and affix a control no. on the
OSEC
- Wait for the confirmation of the document.
officer that the document has 1.3. Receiving copy of the document
been received successfully. shall be duly stamped and
- Get a receiving copy of the returned to client.
documents submitted. Take note 1.4. Document/s will be logged in
of the control no. written on the the logbook of officially received
“Received” stamp. This will be documents.
used to track the status of your 1.5. Encoding of document in the
document. office database of officially
- Wait for instructions on the received documents.
schedule of release of document 1.6. Digital scanning of document.
1.7. Transmittal to corresponding
officer for processing.
2.1. Review of documents and None 30 minutes Administrative Officer V
preparation of Certification OSEC
2.2. Final approval and affixing of Secretary to the Mayor
initials and authorized Signature/s OSEC
City Administrator OCA
492

2. Outgoing Area a). Logging of document in outgoing None 10 minutes Inspectors:
- Proceed to the Outgoing area of documents in logbook of officially Administrative Aide III
the Office of the Secretary to the transmitted/ released documents. Senior Administrative
Mayor or call the trunk line to b). Preparation and attachment of Assistant II
follow-up on the status of the corresponding transmittal form. Officer-of-the-Day
document. You will be asked for c). Updating of digital database on the OSEC
the Control No. of the document document status
- Once available, claim and d). Digital scanning of document.
receive the requested e). Encoding of pertinent details.
Certification (For verification of f). Releasing of Certification to client.
the actual business operation)
Depends on
TOTAL None number of
documents
2 Client Inquiry and Other Concerns Assistance

Clients may personally appear, call or e-mail the Office of the City Mayor or Office of the Secretary to the Mayor to inquire about
government services, processes or lodge reports, complaints or other concerns.
Office or Division:
Office of the City Mayor & Office of the Secretary to the Mayor (OSEC)
Type of Transaction:
G2C (Government to Citizen)
Who may avail: All citizens, employees or officers
n/a n/a
493

1. Lodge inquiry or concern at the 1.1. Receive client and review the None 20 minutes Administrative Officer II
receiving area of the Office of the concern/ inquiry. per Administrative Officer I
Secretary to the Mayor by appearing document OSEC
personally, calling the hotline or
sending an e-mail.
Officer-of-the-Day
2.Listen/ Wait for the information to be 2.1. Relay information to the client
supplied by the attending officer in Office of the City Mayor
person, through phone or via e-mail
Depends on
documents
3 Endorsement Letter to Other Offices and Agencies for Medical or Other Forms of Assistance
The Office of the Secretary to the Mayor issues endorsement letters to clients in compliance with the requirements of other offices or
agencies (Ex. PAGCOR, PCSO) in their provision of medical or other forms of assistance to the citizenry.
Office or Division: Office of the Secretary to the Mayor (OSEC)

Who may avail: All citizens
- request letter Own Request Form or Request from Office of the Secretary to the
- barangay certificate of indigency (original and photocopy), Mayor
- social case study (original and photocopy), Barangay
- medical abstract of patient, City Social Welfare and Development Department
Hospital Clinic
494
- medical prescription or treatment plan of patient (if any) Any valid government agency
(original and photocopy)
valid government I.D. (original and photocopy)
client. per Administrative Assistant I
- Submit documents at the 1.2. Receiving officer shall assign document
receiving area of the Office of and affix a control no. on the Officer-of-the-Day
the Secretary to the Mayor. document. OSEC
- Wait for the confirmation of the 1.3. Receiving copy of the document
officer that the document has shall be duly stamped and None Administrative Officer V
been received successfully. returned to client.
- Get a receiving copy of the Officer-of-the-Day
1.4. Document/s will be logged in 15 minutes
documents submitted. Take note OSEC
the logbook of officially received per
of the control no. written on the documents. document
“Received” stamp. This will be 1.5. Encode document in the office
used to track the status of your database of officially received
document. documents.
1.6. Digital scanning of document.
Wait for instructions on the schedule of
release of document.
Transmittal to corresponding officer for
processing
2.1. Initial review of submitted
documents and preparation of
endorsement letter and affixing of initial
495

2.2. Final approval and affixing of None 10 minutes Secretary to the Mayor
authorized signature per OSEC
document
3. Outgoing Area 2.1. Logging of document in 10 minutes Administrative Aide III
outgoing documents in logbook of per Senior Administrative
- Proceed to the Outgoing Area of officially transmitted/ released document Asst. II
the Office of the Secretary to the documents. Officer-of-the-Day
Mayor or call the trunk line to 2.2. Preparation and attachment of OSEC
follow-up on the status of the corresponding transmittal form.
document. You will be asked for 2.3. Updating of digital database on
the Control No. of the document the document status.
Once available, claim and receive the 2.5. Encoding of pertinent details.
requested Endorsement
1.7. 2..6. Releasing of letter
requests to the General
Services Department or
corresponding office by delivery
or pick-up
Depends on
documents
4 PhilHealth Membership Enrollment or Updating of Membership

In partnership with the Philippine Health Insurance Corporation, the Office of the City Mayor free enrollment of updating of membership
with PhilHealth for indigent citizens.
496
Office or Division: Office of the City Mayor

Type of G2C (Government to Citizen)
Transaction:
- philHealth membership registration form Office of the City Mayor
- valid government I.D., Corresponding Barangay of Residence
- barangay Indigency, Hospital, Clinic or Attending Doctor
- medical abstract or doctor’s certification (for priority
processing of papers only)
1. Assessment 1.1. Accept documents submitted by None 5 minutes Process Server I
- Submit documents at the client. per Office of the City Mayor
receiving area of the Office of 1.2. Enrollment request will be logged document
the City Mayor. in the logbook/system for PhilHealth
- Wait for the confirmation of the enrollment requests.
officer that the document has
been received successfully.
- Wait for the release of the
document.
2.1. Review of documents and None 20 minutes Process Server I
processing of enrollment per Supervising
document Administrative Officer
Office of the City Mayor
3. Claim and receive the enrollment 3.1. Release of letter requests to the None 5 minutes Process Server I
form. General Services Department (GSD) or per Office of the City Mayor
document
497

corresponding office by delivery or pick-
up.
Depends on
documents
5 Recommendation Letters for Employment and Other Purposes

Citizens seeking employment who have been required or who wish to seek a recommendation letter may apply for its issuance.
Office or Division: Office of the City Mayor
Transaction:
- certificate of residency (General) Own Request Form or Request from Office of the Secretary to the
- varangay certificate of residency (original and photocopy) Barangay
- valid government I.D. (original and photocopy) Any valid government agency
- personal data sheet/ Resume/ Biodata (photocopy)
- certificates of trainings and achievements (if desired by
client)
client. per Administrative Assistant II
document Officer-of-the-Day
498

- Submit documents at the 1.2. Receiving officer shall assign OSEC
receiving area of the Office of and affix a control no. on the
the Secretary to the Mayor. document.
- Wait for the confirmation of the 1.3. Receiving copy of the document
officer that the document has shall be duly stamped and
been received successfully. returned to client.
- Get a receiving copy of the 1.4. Document/s will be logged in
documents submitted. Take note the logbook of officially received
of the control no. written on the documents.
“Received” stamp. This will be 1.5. Encoding of document in the
used to track the status of your office database of officially
document. received documents.
- Wait for instructions on the 1.6. Digital scanning of document
schedule of release of 1.7. Transmittal to corresponding
document. officer for processing
2.1. Review of documents and None 30 minutes Administrative Officer V
preparation of Recommendation per OSEC
Letter and affixing of initial. document
2.2.Final review and approval; None 10 minutes Secretary to the Mayor
affixing of authorized signature per OSEC
document
3. Outgoing Area 3.1. Logging of document in None 10 minutes Administrative Aide III
- Proceed to the Outgoing Area of outgoing documents in logbook of per Senior Administrative
the Office of the Secretary to the officially transmitted/ released document Assistant II
Mayor or call the trunk line to documents. Officer-of-the-Day
follow-up on the status of the 3.2. Preparation and attachment of OSEC
corresponding transmittal form.
499

document. You will be asked for 3.3. Updating of digital database on
the Control No. of the document. the document status.
- Once available, claim and 3.4. Digital scanning of document.
receive the requested 3.5. Encoding of pertinent details.
Certification. 3.6.Releasing of Recommendation
Letter to client.
Depends on
documents
6 Request for City Services Coordination

(Ex. Medical-Dental, City Band Services, Oplan Alis-Sagabal, etc.)
The City Government various services implemented at the community level. The Office of the City Mayor and Secretary to the Mayor
regulate and oversee the implementation of these projects which include but are not limited to: (1) Medical-dental services, (2) Use of
chairs, tables and tents, (3) Rental of City-owned facilities, (4) Vaccinations, (5) City Band services, (6) Oplan Alis-Sagabal, (7) Tree
trimming, (8) Area beautification and many others.
Who may avail: All Caloocan City Residents
Request letter Own Request Form or Request from Office of the Secretary to the
Mayor
500

receiving area of the Office of 1.2. Receiving officer shall assign document Officer-of-the-Day
the Secretary to the Mayor. and affix a control no. on the OSEC
officer that the document has 1.3. Receiving copy of the document
been received successfully. shall be duly stamped and
- Get a receiving copy of the returned to client.
documents submitted. Take note 1.4. Document/s will be logged in
of the control no. written on the the logbook of officially received
“Received” stamp. This will be documents.
used to track the status of your 1.5. Encoding of document in the
document. office database of officially
- Wait for instructions on where received documents.
and how-to follow-up the status 1.6. Digital scanning of document.
of the request 1.7. Transmittal to corresponding
2.1. Review of documents and None 30 minutes CGADH II
preparation of endorsement form to per Administrative Officer V
the implementing office document OSEC
2.2. Final review and approval; None 10 minutes Secretary to the Mayor
document and/ or
City Mayor
501

- Proceed to the Outgoing area of outgoing documents in logbook of per Senior Administrative
request. You will be asked for corresponding transmittal form.
the Control No. of the document. 3.3. Updating of digital database on
- Proceed to the implementing the document status.
office to finalize the details for 3.4. Digital scanning of document.
the delivery of service. 3.5. Encoding of pertinent details.
3.6. Releasing of request letter to
the implementing office with
corresponding approval or notation.
Depends on
documents
7 Request for Message and/ or Speech from the City Mayor

The City Mayor may issue messages, statement or speeches during certain events, occasion/s and circumstances to show support or
provide information.
G2B (Government to Business)
502
Who may avail: All Citizens, Business Entities, Organizations, Other Government Agencies etc.
Request letter Own Request Form or Request from Office of the Secretary to the
Mayor
receiving area of the Office of 1.9. Receiving officer shall assign document Officer-of-the-Day
the Secretary to the Mayor. and affix a control no. on the OSEC
officer that the document has 1.10. Receiving copy of the
been received successfully. document shall be duly
- Get a receiving copy of the stamped and returned to client.
documents submitted. Take note 1.11. Document/s will be
of the control no. written on the logged in the logbook of
“Received” stamp. This will be officially received documents.
used to track the status of your 1.12. Encoding of document in
document. the office database of officially
- Wait for instructions on where received documents.
and how-to follow-up the status 1.13. Digital scanning of
of the request document.
1.14. Transmittal to
corresponding officer for
processing.
2.1. Review of documents and None 30 minutes CGADH II
preparation of endorsement form to per Administrative Officer V
the implementing office document OSEC
503

2.2. Final review and approval; None 10 minutes Secretary to the Mayor
document and/ or
City Mayor
- Proceed to the Outgoing area of outgoing documents in logbook of per Senior Administrative
request. You will be asked for corresponding transmittal form.
the Control No. of the document. 3.3. Updating of digital database on
- Proceed to the implementing the document status.
office to finalize the details for 3.4. Digital scanning of document.
the delivery of service. 3.5. Encoding of pertinent details.
3.6. Releasing of request letter to
the implementing office with
corresponding approval or notation.
Depends on
documents
8 Scheduling a Meeting/ Conference with the City Mayor or Secretary to the Mayor
The City Mayor and Secretary to the Mayor also conducts regular meetings with citizens and other offices, agencies or departments.
Meetings and conferences are scheduled on a daily basis or may be scheduled in advance.
504
Transaction:
Who may avail: All Caloocan City Residents, Other Offices, Agencies and Departments
Meeting request letter Own Request Form or Request from Office of the Secretary to the
Mayor
1. Assessment 1.1. Request for the submission of None 10 minutes Administrative Aide II
- Proceed to the Receiving area of the request letter to schedule a Administrative Asst. II
the Office of the City Mayor or meeting or ask client to fill-out a Officer-of-the-Day
Office of the Secretary to the meeting request form. OSEC
Mayor and inform the officer of 1.2. Accept request letter or meeting
your intention to meet with the request form.
City Mayor or Secretary to the 1.15. Inform client of the
Mayor. availability of the City Mayor or
- Submit the request letter to the Secretary to the Mayor and ask
officer or fill-out and submit a the client to proceed to the
meeting request form. waiting area.
- Wait for the advice of the officer
on the availability of the City
Mayor or Secretary to the Mayor
and proceed to the waiting area
as may be advised.
2.1. Inform the schedule records None 10 minutes Administrative Aide II
officer of the request for a meeting Administrative Asst. II
and wait for further advise Officer-of-the-Day
OSEC
505

3. Meeting Area 3.1. Ask client to proceed to the None N/A Supervising
meeting area if the City Mayor or (Dependent Administrative Officer
Proceed to the meeting area or confer Secretary to the Mayor are available on the Administrative Assistant
with an officer for a scheduled meeting or consult the client if he/she is availability III
on a difference date and time. available to schedule a meeting on of the City OSEC
a different date and time. Mayor and
Secretary to
the Mayor)
Depends on
documents
9 Letter Requests (L.R.) Approval

To ensure that various services, divisions, offices, departments are able to carry-out their tasks and functions, each submit letter requests
which contain supplies, equipment and other resources necessary in the implementation of various City projects and programs.
Type of G2G (Government to Government)
Transaction:
Who may avail: All Caloocan City Government Services, Divisions, Offices and Departments through the Concerned Department
Heads/ Chiefs-of-Office
n/a n/a
506

1. Assessment 1.1. Accept the L.R. submitted by the None 10 minutes Administrative Aide II
- Submit documents at the client. per Officer-of-the-Day
receiving area of the Office of 1.2. Receiving officer shall assign and document OSEC
the Secretary to the Mayor. affix a control no. on the document.
- Wait for the confirmation of the 1.3. Document/s will be logged in the
officer that the document has logbook of officially received
been received successfully. documents.
- Inquire and take note of the 1.4. Encoding of document in the office
control no. assigned to the database of officially received
document. This will be used to documents.
track the status of the LR. 1.5. Digital scanning of document.
- Wait for instructions on the 1.6. Transmittal to corresponding officer
schedule of release of for processing.
document.
2.1. Preliminary review, evaluation and None 30 minutes Supervising
coordination of letter request. per Administrative Officer
document Administrative Officer II
OSEC
2.2. Final approval and affixing of None 15 minutes Secretary to the Mayor
initials and authorized Signature/s per OSEC
document
3. Receive LR via delivery or pick up. 3.1. Logging of document in outgoing None 10 minutes Administrative Aide III
documents in logbook of officially per Senior Administrative
transmitted/ released documents. document Assistant II
3.2. Preparation and attachment of Officer-of-the-Day
corresponding transmittal form. OSEC
507

3.3. Updating of digital database on the
document status.
3.5. Encoding of pertinent details.
1.7. 3.6. Releasing of letter requests to the
General Services Department or
up.
Depends on
documents
10 Purchase Requests (P.R.) Approval

In compliance with the existing laws on procurement, purchase requests are submitted, upon approval of letter requests to process the
procurement of supplies and equipment for various City services, divisions, offices, departments.
Who may avail: All Caloocan City Government Services, Divisions, Offices and Departments through the Concerned
Department Heads/ Chiefs-of-Office
n/a n/a
508

1. Assessment 1.1. Accept the P.R. submitted by None 10 minutes Administrative Aide II
- Submit PR and wait for the the client. Administrative Assistant II
confirmation of the officer that 1.2. Receiving officer shall assign Officer-of-the-Day
the document has been received and affix a control no. on the OSEC
successfully. document.
1.3. Document/s will be logged in
the logbook of officially received
documents.
1.4. Encoding of document in the
office database of officially
received documents.
1.8. Transmittal to corresponding officer
for processing.
2.1. Preliminary review, evaluation and None 2 hours Supervising
coordination of corrections, if any. Administrative Officer
Administrative Officer II
OSEC
2.2. Final approval and affixing of None 6 hours Secretary to the Mayor
initials and authorized Signature/s OSEC
3. Receive PR via delivery or pick up. 3.1. Logging of document in None 10 minutes Administrative Aide III
outgoing documents in logbook of Senior Administrative
officially transmitted/ released Assistant II
documents. Officer-of-the-Day
OSEC
509

3.2. Preparation and attachment of
3.3. Updating of digital database on
the document status.
1.9. 3.6. Releasing of purchase requests to
the City Legal Department or
up.
Depends on
documents
11 Purchase Order (P.O.) Approval

After approval and screening of requested supplies and equipment, the City Mayor shall sign corresponding purchase orders necessary
to proceed with the purchasing process and enter into a formal contract with suppliers.
Transaction:
Who may avail: All Caloocan City Government Services, Divisions, Offices and Departments through the Concerned Department
n/a n/a
510

- 1. Submit P.O. and wait for the 1.1. Accept the P.O. submitted by None 10 minutes Administrative Aide II
confirmation of the officer that the client. Administrative Assistant II
the document has been received 1.2. Receiving officer shall assign Officer-of-the-Day
successfully.
and affix a control no. on the OSEC
document.
documents.
received documents.
1.5. Digital scanning of document
2.1. Preliminary review, evaluation and None 2 hours CGDH II
coordination of corrections if any. Office of the City Mayor
Supervising
Secretary to the Mayor
OSEC
2.2. Final approval and affixing of None 30 minutes City Mayor
Signature. Office of the City Mayor
3. Deliver PO via delivery or pick up. 3.1. Logging of document in outgoing None 10 minutes Administrative Aide III
documents in logbook of officially Senior Administrative
transmitted/ released documents. Assistant II
Officer-of-the-Day
511

3.2. Preparation and attachment of OSEC
document status.
3.6. Releasing of purchase order to the
General Services Department or
up.
Depends on
documents
12 Special Disbursement Payrolls Approval

As part of the City Government’s dedication to support and implement the programs and functions of national agencies and fulfill its
duties and responsibilities under the law, the City Mayor signs payrolls for disbursement of funds dedicated to aforementioned
programs.
Who may avail: All Caloocan City Government Services, Divisions, Offices and Departments through the Concerned
Department Heads/ Chiefs-of-Office, National Government Agencies as mandated by law.
512
Certification of Service Rendered from Concerned Head of Office/ Originating office

Department/ Agency
Obligation Request signed by the City Administrator Originating office
Office Order/ Designation (for newly assigned/designated heads Originating office
of office, if applicable)
- 1. Submit payroll. and wait for 1.1. Accept the payroll submitted by None 10 minutes Administrative Aide II
the confirmation of the officer the client. Administrative Assistant II
that the document has been 1.2. Receiving officer shall assign Officer-of-the-Day
received successfully.
document.
documents.
received documents.
Supervising
OSEC
513

3. Deliver PO via delivery or pick up. 3.1. Logging of document in None 10 minutes Administrative Aide III
outgoing documents in logbook of Senior Administrative
3.5. Releasing of payroll to the Office of
the City Treasurer or corresponding
office by delivery or pick-up.
Depends on
documents
13 Vouchers Approval
In order to fulfill its obligations to suppliers, other government agencies/offices and private entities, the City Mayor approves vouchers
for payment of services rendered or goods delivered under the direct payment method.
514
G2B (Government to Business Entities)

Who may avail: Caloocan City Government Employees, Entities that have rendered services to the City Government, National
and Other Government Agencies/ Offices.
Payroll (if applicable) Originating Office
1. Submit voucher and wait for the 1.1. Accept the voucher submitted None 10 minutes Administrative Aide II
confirmation of the officer that the by the client. Administrative Assistant II
document has been received 1.2. Receiving officer shall assign Officer-of-the-Day
successfully.
document
documents.
received documents.
Supervising
OSEC
515

3. Receive voucher via delivery or 3.1. Logging of document in None 10 minutes Administrative Aide III
pick-up outgoing documents in logbook of Senior Administrative
3.6. Releasing of vouchers to the Office
of the City Treasurer or corresponding
office by delivery or pick-up.
Depends on
documents
14 Project Proposal Approval

As part of its mandate under the Local Government Code and under other existing laws, the City Government shall implement, formulate
and develop programs and projects for the general welfare of the City. In compliance thereto, all corresponding departments shall submit
project proposals which shall outline project/program details to promote the general welfare of the citizenry, subject to the approval of the
City Mayor.
516

Who may avail: All Caloocan City Government services, divisions, offices and departments through the concerned Department
Heads/Chiefs-of-Office
- payroll (if applicable) Originating Office
1. Submit voucher and wait for the 1.1. Accept the voucher submitted None 10 minutes Administrative Aide II
confirmation of the officer that the by the client. Administrative Assistant II
document has been received 1.2. Receiving officer shall assign Officer-of-the-Day
successfully.
document
documents.
received documents.
2.1. Preliminary review, evaluation and None 2 hours CGADH II
coordination of corrections if any. Administrative Officer V
OSEC
CGDH II
517

OSEC
3. Receive project proposal via delivery 3.1. Logging of document in None 10 minutes Administrative Aide III
or pick-up. outgoing documents in logbook of Senior Administrative
3.6. Releasing of project proposal to
the corresponding office by delivery or
pick-up.
Depends on
documents
15 Foreign Travel Authority

Existing rules, regulations, guidelines and memorandum provide that the City Mayor shall approve requests for foreign travel authority,
except those explicitly provided for in the same rules, of City Government Department Heads, Employees, Punong Barangays the City
Vice Mayor.
518
Who may avail: City Vice Mayor, All Caloocan City Government Department Heads, Employees, Punong Barangays
Request letter Requesting Individual
Clearances General Services Department (GSD)
City Accounting Department (CAD)
City Treasurer Department (CTD)
City Legal Department (CLD)
Copy of application for leave Requesting Individual
Copy of invitation to event/ conference/ seminar/ study or any Organization conducting seminar/activity
other supporting documents providing therein the nature and
details of the travel
*For travels on official time or official business
MTC Clearance and RTC Clearance OR affidavit of no pending MTC and RTC or requesting individual
criminal and administrative case
*For travels on official time or official business

1.Submit request for application of 1.1. Accept the request submitted by None 10 minutes Administrative Aide II
foreign travel authority and wait for the the client. Administrative Asstistant
processing of your document for 1.2. Receiving officer shall stamp II
receiving.
the document and its receiving Officer of the day
copy with the Receiving Stamp OSEC
and affix his/her name,
signature, date and assigned
control no. on said stamp.
519

documents.
received documents.
2.1. Review of submitted documents None 1 hour Administrative Officer V
and preparation of foreign travel OSEC
authority for fully complied applications.
2.2. Final review and verification of None 1 hour Secretary to the Mayor
submitted application and prepared OSEC
foreign travel authority.
CGDH II
3. Claim foreign travel authority through 3.1. Logging of document in None 10 minutes Administrative Aide III
the HRMD or Office of the Secretary to outgoing documents in logbook of Senior Administrative
the Mayor as the need may arise. officially transmitted/ released Assistant II
520

3.6. Releasing of foreign travel
authority to the HRMD or requesting
individual by delivery or pick-up
Depends on
documents
16 Executive Orders
The Local Government Code bestows to the City Mayor the power to issue Executive Orders to implement laws, create implementing
bodies and provide direction to the general trajectory programs and projects for the City’s development.
G2B – Government to Business Entity
Who may avail: All Government Offices, Societal Sectors and the Citizenry in General
Letter stating the purpose of issuance of an executive order Requesting office/ sector/ individual
Draft of executive order Requesting office/ sector/ individual
Legal bases of the issuance of said executive order, if applicable Requesting office/ sector/ individual
Other documents showing the need or benefit for the issuance of Requesting office/ sector/ individual
executive order, if applicable
521

1. Submit request to issue an executive 1.1. Accept the request submitted by None 10 minutes Administrative Aide II
order and wait for the processing of the client. Administrative Assistant II
your document for receiving. 1.2. Receiving officer shall stamp Officer-of the-Day
the document and its receiving
OSEC
copy with the Receiving Stamp
documents.
received documents.
2.1. Review of submitted documents None 1 day CGDH II
and preparation of the 1st draft of the Office of the City Mayor
executive order.
Administrative Officer V
OSEC
2.2. Preliminary review of the 1st draft None 1 hour Secretary to the Mayor
of the executive order and its approval/ OSEC
revision
522

2.3. Approval/ Disapproval/ Revision of None 1 hour City Mayor
final draft of executive order. Office of the Mayor
3. Receive a copy of the executive 3.1. Logging of document in None 10 minutes Administrative Aide III
order. outgoing documents in logbook of Senior Administrative
3.6.Releasing of executive order to
concerned/ corresponding offices
Depends on
documents
17 Administrative Orders
The City Mayor may issue administrative orders on matters involving the general management of the City, particularly in within the City
Government
Who may avail: All Caloocan City Government Services, Divisions, Offices and departments through the concerned
Department Heads/Chiefs-of-Office
523

Legal bases of the issuance of said executive order (if applicable) Requesting office/ sector/ individual
executive order (if applicable)
1. Submit request to issue an 1.1. Accept the request submitted by None 10 minutes Administrative Aide II
memorandum order and wait for the the client. Administrative Assistant II
processing of your document. 1.2. Receiving officer shall stamp Officer-of-the-Day
the document and its receiving
OSEC
documents.
received documents
2.1. Review of submitted documents
and preparation of the 1st draft of the
administrative order.
524

2.2. Review of the 1st draft of the
administrative order and its approval/
revision.
2.3.Approval/ Disapproval/ Revision of
final draft of executive order.
3. Receive a copy of the executive 3.1. Logging of document in None 10 minutes Administrative Aide III
order. outgoing documents in logbook of Senior Administrative
documents. Officer of the day
3.6.Releasing of administrative order to
concerned/ corresponding offices.
Depends on
documents
18 Memorandum Order
The City Mayor may issue memorandum orders on matters to apprise the City Government and the public on certain matters
concerning the City’s general welfare
525
Who may avail: All Caloocan City Government services, divisions, offices and departments through the concerned Department
Legal bases of the issuance of said executive order, if applicable Requesting office/ sector/ individual
executive order, if applicable
1. Submit request to issue an 1.1. Accept the request submitted by None 10 minutes Administrative Aide II
administrative order and wait for the the client. Administrative Assistant II
processing of your document for 1.2. Receiving officer shall stamp Officer-of-the-Day
receiving.
the document and its receiving OSEC
Document/s will be logged in
documents.
received documents.
526

2.2. Review of submitted documents None 1 hour Administrative Officer V
and preparation of the 1st draft of the OSEC
memorandum order.
2.3. Review of the 1st draft of the None 1 hour Secretary to the Mayor
memorandum order and its approval/ OSEC
revision
CGDH II
2.4. Approval/ Disapproval/Revision of None 1 hour City Mayor
final draft of memorandum order Office of the Mayor
3. Receive a copy of the memorandum 3.1. Logging of document in outgoing None 1 hour Administrative Aide III
order. documents in logbook of officially Senior Administrative
3.2. Preparation and attachment of Officer of the day
document status
3.6. Releasing of memorandum order
to concerned/ corresponding offices.
Depends on
documents
527
19 Correspondences and Memorandum for Government Agencies, Officials, Business Entities and Others
As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business
entities and other government agencies.
Who may avail: All Caloocan City Government Services, Divisions, Offices and Departments through the concerned
Letter stating the purpose of issuance or approval of the Requesting office
correspondence/ memorandum
Draft of correspondence/memorandum Requesting office
Legal bases of the issuance of said correspondence/ Requesting office
memorandum, if applicable
Other documents showing the need or benefit for the issuance/ Requesting office
approval of the correspondence/ memorandum (if applicable)

1. Submit request to issue/ approve 1.1 Accept the request submitted by the None 10 minutes Administrative Aide II
correspondence/ memorandum and client. Administrative Assistant II
wait for the processing of your 1.2 Receiving officer shall stamp the Officer-of-the-Day
document for receiving. document and its receiving copy with
OSEC
the Receiving Stamp and affix his/ her
528

name, signature, date and assigned
1.3 Document/s will be logged in the
logbook of officially received
documents.
1.4 Encoding of document in the office
database of officially received
documents.
1.5 Digital scanning of document.
1.6 Transmittal to corresponding officer
for processing.
2.2. Review of submitted documents None 1.3 hour Administrative Officer V
and preparation of the draft of the GGADH II
correspondence/memorandum under OSEC
the letterhead of the City Mayor.
2.3. Review of the draft of the None 1 hour Secretary to the Mayor
memorandum order and its approval/ OSEC
revision.
final draft of memorandum order. Office of the Mayor
3. Receive a copy of the 3.1. Logging of document in outgoing None 10 minutes Administrative Aide III
correspondence/ memorandum. documents in logbook of officially Senior Administrative
529

document status.
3.6. Releasing of correspondence/
memorandum order to concerned/
corresponding offices.
Depends on
documents
20 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding

(MOU) and Similar Documents
As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business
entities and other government especially in those where the City Government shall incur obligations, with the corresponding
authorization from the Sangguniang Panlungsod
Type of Transaction: G2G – Government to Government, G2B – Government to Business Entitles
Who may avail: All Caloocan City Government services, divisions, offices and departments through the concerned
Legal opinion City Legal Department
Sangguniang Panlungsod resolution granting authority to the City Sangguniang Panlungsod through the City Legal Department
Mayor to enter into a contract/ MOA/ MOU
Final draft of MOU/ MOA/ Contract Processing office serving as intermediary
530

1. Submit MOU/ MOA and wait for the 1.1. Accept the MOU/MOA submitted by None 10 minutes Administrative Aide II
confirmation of the processing officer to the client. Administrative Assistant II
confirm receipt of the document/s. 1.2. Receiving officer shall stamp the Officer-of-the-Day
document and its receiving copy
OSEC
with the Receiving Stamp and affix
his/her name, signature, date and
assigned control no. on said stamp.
1.3. Document/s will be logged in the
documents.
1.4. Encoding of document in the office
documents.
for processing.
2.1. Preliminary review of submitted None 1.3 hour Administrative Officer V
documents. CGDH II
OSEC
2.2. Final review of the document and None 1 hour Secretary to the Mayor
its approval/ revision. OSEC
the MOA/ MOU. Office of the Mayor
3. Receive a copy of the MOA/ MOU. 3.1. Logging of document in outgoing None 10 minutes Administrative Aide III
documents in logbook of officially Senior Administrative
531

document status.
3.6. Releasing of MOA/ MOU to
concerned/ corresponding offices by
delivery or pick-up.
Depends on
documents
21 Walk-in Employment Application

The City Mayor welcomes walk-in employment applications to be part of the City Government to bolster talent and workforce in
government.
Who may avail: All citizens qualified under all existing civil service rules and regulations
Legal opinion City Legal Department
Sangguniang Panlungsod resolution granting authority to the City Sangguniang Panlungsod through the City Legal Department
Mayor to enter into a contract/MOA/MOU
Final draft of MOU/MOA/Contract Processing office serving as intermediary
532

1. Submit application and wait for the 1.1. Accept the application submitted by None 10 minutes Administrative Aide II
processing of your document. the client. Administrative Assistant II
1.2. Receiving officer shall stamp the Officer-of-the-Day
document and its receiving copy
OSEC
with the Receiving Stamp and affix
his/her name, signature, date and
assigned control no. on said stamp.
1.3. Document/s will be logged in the
documents.
1.4. Encoding of document in the office
documents.
for processing.
2.1. Preliminary review and review of None 1-3 hour Supervising
application. Administrative Officer
OSEC
2.2. Forwarding of credentials and None 1 day Administrative Aide II
documents to HRMD for evaluation and OSEC
processing with the Personnel
Selection Board, for qualified
applicants.
533

2.3. Concurrence of hiring of personnel None 1 hour City Mayor
for submission to the Civil Service Office of the Mayor
Commission (CSC).
3. Employment with the City 3.1. Logging of document in None 10 minutes Administrative Aide III
Government. outgoing documents in logbook of Senior Administrative
3.6. Releasing of Appointment to the
HRMDO.
Depends on
documents
534

How to send • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion
feedback Box located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following
information:
- Client’s name
- Complete Address
How feedbacks • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
are processed Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to
concerned office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to answer within three
days upon receipt of the feedback. The office response is then relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-
Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal
letter.
How to file a • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
complaint Suggestion Box located at the Front Desk.
• Complaints can also be filed through a formal letter. Make sure to provide the following information:
- Client’s name
- Complete Address
- Incident
- Evidence
535

How complaints • The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
are processed complaints are forwarded to concerned office/ department or personnel for explanation to be submitted
within three days upon receipt of the complaint. The response is then relayed to the complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer
for appropriate action. Response will be sent to the complainant through a formal letter.
Contact For inquiries and follow-ups, clients may reach the office through the following contact details:
Information • Office Telephone Numbers:
- 5336-5604
- 09677121097 (Apollo V. Abad) (Cp no. and contact person following this format)
• Email Address:
- [email protected]
• Office Address:
- Office of the Secretary to the Mayor 8th Floor, Caloocan City Hall, between 8th and 9th Streets, 8th
536
HOUSING AND RESETTLEMENT OFFICE
537
1 Issuance of MERALCO and Maynilad Certification (North & South)

The MERALCO and Maynilad Certification is issued to Informal Settler Families and underprivileged family needing this document, that
states that he/she will voluntarily and immediately vacate the property where his/her structure situated, whenever the owner of the land
claim his/her property under court order. Certifications are issued to affirm the validity of information under the inspection conducted by
the Office of the Building Official (OCBO).

Who may avail: Informal Settler Families and Underprivileged families
1. Barangay Certificate of Residency with indicated purpose Barangay Hall
2. One Government Issued ID of applicant Client/ Any Government Issuing Agency
For representative
1. Authorization letter Principal Applicant
2. Valid Identification Card of the applicant
3. Valid Identification Card of the representative
4. Barangay Certificate indicating purpose
REQUIRED TIME
CLIENT STEPS AGENCY ACTIONS FRAME PERSON RESPONSIBLE
FEES
1.1 Receive, review and record None 3 minutes Administrative Assistant III
1.1 Submit required documents HARO
submitted documents
1.2 Secure Order of Payment.
1.2 Issue order of payment and advise
1.3 Proceed to the CTD
client to proceed to the CTD
538
2.1 Present Order of Payment and 2.1 Receive order of payment and PHP 30.00 5 minutes Collection Clerk
amount stated to the collection corresponding fee CTD
clerk 2.2 Issue Official Receipt
2.2 Receive Official Receipt and
return to HARO
3.1 Present the Official Receipt and 3.1 Receive and record OR number in None 5 minutes Administrative Assistant III
wait for the Certificate the logbook HARO
3.2 Prepare and print certificate
inclusive of the OR number, name,
address and control number (from
the logbook).
3.3 Endorse documents and certificate
to CGADH for signature
4.1 Receive documents and sign the None 2 minutes City Government Asst.
certificate Department Head II
4.2 Endorse to Admin Asst. III Or
Officer-in-Charge
4.1 Conform by affixing signature on 5.1 Receive documents and certificate. None 5 minutes Administrative Assistant III
the certificate HARO
5.2 Ask client to affix signature on the
4.2 Receive certificate and all original certificate and logbook
documents.
4.3 Proceed to the next dept./office or 5.3 Release original documents and
utility company certificate
5.4 Advise to proceed to the next dept./
office or utility company
TOTAL PHP 30.00 20 minutes
539
2 Issuance of Census Certificate

The Census Certification is issued to Informal Settler Families and underprivileged family needing this document that states that he/she
has been censused on the date indicated in the census form, based on the records of the specific agency or office who conducted the
census, tagging and validation. Certifications are issued to affirm the validity of information under the validation of the HARO Record
Officer.
Who may avail: Informal Settler Families and Underprivileged families
1. Request Letter addressed to City Government Asst. Client
Department Head II Or Officer-in-Charge
2. Copy of the Census Tag (if available) Client / HARO / National Housing Authority
3. Valid Government issued ID Client / Any Government Issuing Agency
For representative
1. Authorization letter Client
2. Valid Identification Card of the applicant Client / Client / Any Government Issuing Agency
3. Valid Identification Card of the representative Representative / Any Government Issuing Agency
REQUIRED TIME
FEES FRAME
1.1 Submit required documents and 1.1 Receive and review submitted None 3 minutes Administrative Aide III
wait for the Certification documents HARO
1.2 Endorse letter request to the Project
Development Officer IV for
validation approval
2. Review the documents and forward None 2 minutes Project Development Officer
approved letter request to the IV
Database Keeper HARO
540
REQUIRED TIME
FEES FRAME
3.1 Check the Database and verify None 10 minutes Project Evaluation Officer I
inclusion of name HARO
3.2 Endorsed to Admin. Asst. III
4.1 Receive request letter from None 5 minutes Administrative Assistant III
database and prepare HARO
Certification indicating the date of
census and tag number
4.2 Endorse to the City Government
Asst. Department Head II Or
Officer-in-Charge for signature
5.1 Receive and sign the Certificate None 5 minutes City Government Asst.
5.2 Endorse the signed Certificate to Department Head II
Administrative Assistant III for Or
release Officer-in-Charge
2.1 Conform by affixing signature on 6.1 Receive the signed Certificate None 2 minutes Administrative Assistant III
the receiving copy 6.2 Ask client to affix signature on the HARO
2.2 Receive the Certificate receiving copy of Certificate
6.3 Release the Certificate and record
on the logbook.
3 Housing Assistance/ Requests/ Inquiries

Housing Assistance is given to family or individual who is affected by infrastructure projects, Waterways (under Mandamus Order), Solo
Parents, and underprivileged who are censused or who seek housing assistance from the national government or NHA.
Office or Division: Resettlement and Development Division
541
Who may avail: Solo parents, underprivileged families, Informal Settler Families affected by waterways (under
Mandamus Order) and Infrastructure projects.
1. Request Letter addressed to City Government Asst. Client
Department Head II Or Officer-in-Charge
2. Copy of the Census Tag (if available) Client / HARO / National Housing Authority
3. Valid Government issued ID Client / Any Government Issuing Agency
4. Solo Parent ID (If applicable) Client / CCSWD
For representative
1. Authorization letter Client
2. Valid Identification Card of the applicant Client / Any Government Issuing Agency
3. Valid Identification Card of the representative Representative / Any Government Issuing Agency
REQUIRED TIME
FEES FRAME
1.1 Submit required documents 1.1 Receive and review submitted None 10 minutes Housing & Homesite
1.2 Answer all the inquiries of the documents Regulation Assistant
interviewer 1.2 Conduct one-on-one interview HARO
1.3 Endorse the documents to the
Project Evaluation Officer 1 for
checking of database record and
evaluate documents presented
2.1 Accept the documents and None 10 minutes Project Evaluation Officer I
validate on the database HARO
2.2 Forward the result of validation to
the Housing and Homesite
Regulation Assistant
3.1 Accept the result of validation and None 5 minutes Housing & Homesite
provide the information to the Regulation Assistant
client. HARO
542
REQUIRED TIME
FEES FRAME
3.2 Advise the client to secure the
following documents and compile
in one (1) long folder indicating
their contact number and submit to
HARO once completed.
- Two (2) Family Picture (size:5R)
- Proof of Residency (School
Record, Health Center Record,
etc.)
- Marriage Certificate (if married)
from PSA,
(if not married) – Affidavit of
Cohabitation from Legal Office
- Birth Certificates of children from
PSA
- Tag Number (if applicable)
- Certificate of Non-Land Holding
from City Assessor’s Office
- If solo parent – Solo Parent ID
or Certification from CCSWD
2. Secure the required documents and 7 days
submit to HARO once completed
3. Submit documents to HARO 4.1 Receive and check documents and None 4 minutes Housing & Homesite
forward to Project Evaluation Regulatory Assistant
Officer 1 for preparation of HARO
Endorsement Letter
543
REQUIRED TIME
FEES FRAME
5.1 Receive the folder and prepare None 8 minutes Project Evaluation Officer 1
Endorsement Letter HARO
5.2 Endorse the Letter to the CGADH
or OIC for signature
6.1 Receive the documents and sign None 2 minutes City Government Asst.
the Endorsement Letter Department Head
6.2. Forward the signed letter to HHRA Or
and advised to endorse to NHA- Officer-In-Charge
NCR Central Office
4. Wait for further announcement/ 7.1 Advise the client will endorse the None 1 minute Housing & Homesite
instruction from NHA-NCR folder to NHA-NCR and wait for Regulatory Assistant
further announcement/ instruction HARO
from NHA-NCR
7 Days &
4 Land Disputes/ Complaints

Technical and legal assistance is given to individual who seeks assistance regarding disputes between land owners and illegal settler/s
on specific land, between Homeowner’s Association and land owner/s or between landowner/s and suspected Professional Squatters
and Squatting Syndicates.
Office or Division: Technical and Legal Division
Who may avail:
1. Letter of Complaint addressed to the City Government Asst. Client
Department or Officer-In-Charge
544
2. Supporting documents to the complaint like Certified True Client / Registry of Deeds
Copy/ies of Title/s
3. Other related documents Client
REQUIRED TIME
FEES FRAME
1. Submit required documents 1.1 Receive, review and record None 3 minutes Housing & Homesite
submitted documents. Regulation Assistant
1.2 Endorse the documents to the HARO
Project and Evaluation Officer III for
an interview.
2. Inform the Officer regarding details 2.1 Receive the documents and None 20 minutes Project Evaluation Officer
of the complaint conduct Interview III
2.2 If necessary, the officer will HARO
recommend an ocular inspection/
investigation
2.3 Advise the client that will conduct
necessary action about the
complaint.
2.4 Advise HHRA to conduct ocular
inspection/investigation
3.1 Conduct ocular inspection/ None 2 days Housing and Homesite
Investigation on the complaint Regulation Assistant
area. HARO
3.2 Prepare and submit inspection/
investigation report to the City
Government Asst. Department
Head or Officer-In-Charge
4.1 If applicable, will check the None 10 days Administrative Assistant III
calendar to schedule a dialogue HARO
with the complainant
4.2 Will prepare a formal letter inviting
the second party for a dialogue.
545
REQUIRED TIME
FEES FRAME
4.3 Endorse the invitation letter to the
City Government Asst. Department
Head of Officer-In-Charge for
signature
5.1 Signed the invitation letter and None 2 minutes City Government Asst.
endorse to Administrative Asst. III Department Head
Or
Officer-In-Charge
6.1 Inform both to inform both parties None 1 day Administrative Assistant III
of the scheduled dialogue. HARO
6.2 Invite City Legal Office
3.1 Attend dialogue with the second 7.1 Conduct of dialogue between the None 2 hours City Government Asst.
party and the City Government Asst. two (2) parties with the City Department Head
Department Head of the Officer-In- Government Asst. Department Head Or
Charge. of Officer-In-Charge and Legal Officer Officer-In-Charge
And
3.2 Signed the settlement agreement 7.1 Conduct of written agreement
Legal Officer
between two parties Legal Department
13 days, 2
TOTAL None hours, and
25 minutes
5 Relocation and Resettlement

This program is for Informal Settler Families who are qualified to be relocated.
Who may avail:
Valid ID of the Head of the family Client / Any Government issued ID
546
Entry Pass NHA

REQUIRED TIME
FEES FRAME
1. Receive the Entry Pass 1. Sign and release Entry pass to None 5 minutes NHA, HARO, Barangay
families Official
Local Inter-Agency
Committee
2. Receive Grocery Package and 2. Give grocery package and financial None 1 minute CCSWD
Financial Assistance and affix signature assistance to the family.
at the receiving copy. 1 minute NHA
3. Transfer personal belongings to 3. Transportation of personal None 1 hour NHA
trucks provided by the NHA belongings to the resettlement site
4. Secure the family members to the 4. Transportation of the family to the None Depending on NHA
vehicle provided by the NHA resettlement site the location of
resettlement
site
5. Submission of Entry pass to the 5. Release unit key None 8 minutes NHA
receiving NHA HARO
None Depending
on the
TOTAL location of
resettlement
site
6 Financial Assistance to Families Affected by Demolition

Families affected by court order, with eviction/demolition order are given financial assistance.
Who may avail:
Census Record HARO
547
Barangay Certification Barangay

1 Valid ID of the Head of the family Government issued ID
Demolition Order Metropolitan Trial Court
Engineering Department
REQUIRED TIME
FEES FRAME
1. Secure required documents None 1 day
2. Submit required documents to HARO 1. Receive and review required None 5 minutes Project Evaluation Officer I
documents HARO
2. Preparation of Payroll None 1 hour Barangay Secretary and
Official
3. Receiving of Financial Assistance 3. Releasing of Financial Assistance None 5 minutes Barangay Official
to Affected families
1 Day, 1
TOTAL None Hour, 10
Minutes
7 Community Mortgage Program (CMP) - Offsite

Families affected by court order, with eviction/demolition order are given financial assistance.
Office or Division: Coordinating and Monitoring Division
Who may avail:
A. FOR CMP MOBILIZER (CMP-M): HARO
1. Duly accomplished Application Form
Duly accomplished CMP-M Information sheet (CMP-002)
For Participating Local Government Units (LGU): HARO
1. Council/ Sangguniang Bayan Resolution
2. Permanent unit/ department who will handle processing of CMP (for other government
entities)
548
At least 80% Collection Efficiency Rating or Performance Rating

B. FOR LETTER OF GUARANTY: LGU
Project Accreditation, Evaluation and Monitoring Department: DHSUD
1. CMP Community Profile
2. Department of Human Settlements and Urban Development (DHSUD)
3. Certified Copy of the following documents:
− Registration
− Articles of Incorporation
− By-Laws
− Updated General Information Sheet
4. Memorandum of Agreement between the Community Association (CA) and CMP-M
5. Masterlist of Beneficiaries with Loan Apportionment (CD Copy)
6. Notarized Memorandum of Agreement between the landowner and CA
7. Letter of Intent to Sell from the landowner and letter of Intent to Buy from CA
Technical Services Department:
1. Lot Plan with Technical Descriptions of the processed CMP site, duly signed by a Any Non-Government Agency
licensed Geodetic Engineer
2. Vicinity Map
3. Schematic Subdivision Plan
4. Topographic Map
5. Certificate of Hazards coming from Disaster Risk Reduction and Management Office
(DRRMO)
6. Title/s
Certified Copies: Registry of Deeds
− Present Title
− 1st back copy of the Present Title
− 2nd Back Title
7. Latest Tax Declaration showing Residential Classification Assessor’s Office
8. Zoning Certification
City Zoning Administration Office
549

1. Secure required documents
2. Submit required documents 1. Receive and Review of None 30 minutes Project Evaluation Officer I
Application Form HARO
3. Organize community for the project None 15 days HARO
orientation
4. Register at the Department of Human None 5 months DHSUD
Settlement and Urban Development
(DHSUD)
2. Assist the processing of CMP None 8 months Project Evaluation Officer I
HARO
5. Comply with the Social Housing None 2 months SHFC
Finance Corporation (SHFC)
Requirements and Findings
6. Wait for the approval of application SHFC
7. Receive the certificate of approval 3. CMP Take-out None Upon SHFC
evaluation HARO
and approval
of SHFC
15 Months,
TOTAL None 15 Days and
30 Minutes

- Client’s name
550

- Complete Address
mail address)
letter.
- Client’s name
- Complete Address
mail address)
- Incident
- Evidence
551

complainant.
contact details:
- 7336-5693
- 8288-8811 local 2260
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Housing and Resettlement Office, 6th Floor Caloocan City Hall,
City
HOUSING AND RESETTLEMENT OFFICE (NORTH OFFICE)
1 Cancellation of Restriction/s
552
The Cancellation of Restriction/s written at the back of the Transfer Certificate of Title, is being requested by the Camarin 1 & 2 Lot
Owners after they have settled the full payment and need the document for any other legal purposes. The document afterwards will be
submitted to the Register of Deeds for processing.

Who may avail: Camarin 1 & 2 Project Lot Owners
Original and photocopy of the following documents
(compiled in long folder):
1. Letter request duly signed by the awardees addressed Client
to the City Government Asst. Department Head II or
Officer-in-Charge, HARO
2. Latest Tax Declaration City Assessor’s Office
3. Tax Clearance City Treasurer’s Department
4. Latest Receipt of Real Property Tax Lot Owner/s
5. Transfer Certificate of Title (Certified True Copy) Register of Deeds
6. Valid Government issued ID Client / Any Government Issuing ID
For representative
Legal Office
4. Special Power of Attorney Client / Any Government Issuing ID
6. Valid Identification Card of the representative Representative / Any Government Issuing ID
TIME PERSON
CLIENT STEPS AGENCY ACTIONS REQUIRED FEES
FRAME RESPONSIBLE
553
1. Submit required documents 1. Receive and record the folder with None 10 minutes Administrative Aide I
complete requirements.
2. Receive the Order of Payment and 2. Issue Order of Payment and None 5 minutes Administrative Aide I
proceed to City Treasury advise client to proceed to the City HARO
Department. Treasury Department (CTD)
3.1 Provide Order of Payment to the 3.1 Receive order of payment and (amount is 5% of the 10 minutes Collection Clerk
assessment value or CTD
Collection Clerk. corresponding fee present zonal value or
3.2 Receive Official Receipts and property value -
have a photocopy 3.2 Issue Official Receipt whichever is higher)
3.3 Return to HARO
4. Provide the Photocopy of the 4.1 Receive the Photocopy of the None 5 minutes Administrative Aide I
Official Receipt to Admin. Aide I Official Receipt and advise the client
to return after five (5) working days.
4.2 Endorsed all the documents to the
HHRO IV
5.1 Review and evaluate submitted None 5 days Housing and Homesite
folder with requirements and official Regulation Officer IV
receipt HARO
5.2 Prepare the Cancellation of
Restriction Document Administrative Aide I
5.3 Endorse all the documents to
CGADH at South Office for signature HARO
554
6.1 Receive the folder and sign the None 1 day City Government Asst.
Cancellation of Restriction Document Department Head II
6.2 Endorse to Admin. Aide 1 at North Or
Office Officer-in-Charge,
HARO
6.3 Receive the folder with the
signed Cancellation Restriction
5.1 Receive the Cancellation of 7.1 Ask client to affix signature on the None 5 minutes Administrative
Restriction document. document and receive the photocopy Assistant III
of the Official Receipt HARO
7.2 Release the Cancellation of
Restriction document
7.3 Advise the client to provide HARO
a photocopy of the Transfer
Certificate of Title once it has been
processed by the Register of Deeds.
6 days and
TOTAL None
35 minutes
2 Titling (for Direct Awardee)

555
Original and photocopy of the following documents (compiled in

long folder):
1. Letter request duly signed by the awardees addressed to the Client
City Government Asst. Department Head II or Officer-in-
Charge, HARO
2. Latest Tax Declaration City Assessor’s Office
3. Tax Clearance City Treasurer’s Department
4. Latest Receipt of Real Property Tax City Assessor’s Office
5. Technical Description Geodetic Engineer
6. Blueprint copy of the Approved Subdivision Plan
Geodetic Engineer
7. Valid Government issued ID
Client
8. Notice of Award
Client / City Government thru HARO
9. Full Payment of the Property Lot
Client
For representative
Legal Office
1. Special Power of Attorney (Original Copy) if the Awardee is
represented by Attorney In-Fact Client / Any Government issuing ID
3. Valid Identification Card of the representative Representative / Any Government issuing ID
REQUIRED TIME
FEES FRAME
1. Submit required documents 1.1 Receive and record submitted None 5 minutes Administrative Aide I
required documents HARO
1.2 Advise the client for the schedule of (every June
the Ceremonial Awarding of Deed of &
Sale December)
556
2. Evaluate and prepare Deed of Sale None 3 hours Housing and Homesite
Regulation Officer IV
HARO
3.1 Endorse documents to CGADH None 4 days Administrative Aide I
for review at South Office HARO
3.2 Receive and review the documents 1 day City Government Asst.
Department Head II
Or
4.1 Endorse documents to Legal for None 5 minutes Administrative Assistant III
review and approval.
4.2 Receive, review the documents 15 days City Legal Officer
and initial on the Deed of Sale City Legal Office
4.3 Forward document and initialed
Deed of Sale to HARO
5.1 Endorse Deed of Sale to City None 5 minutes Administrative Assistant III
Mayor’s Office for signature
5.2 Receive the Deed of Sale and sign 3 days City Mayor
5.3 Forward signed Deed of Sale to City Mayor’s Office
HARO
6. Call the client and inform the date of None 10 minutes Administrative Assistant III
Awarding Ceremony. HARO
2. Attend the awarding ceremony 7. Award the Deed of Sale to the Client None 1 hour City Mayor and
City Government Asst.
Department Head II
Or
23 days,
TOTAL None
4 hours,
557
25
minutes
The Camarin 1 & 2 Project is a lot awarded by the National Housing Authority turned-over to the City Government of Caloocan by the
virtue of Deed of Donation and Acceptance (DODA). The City then assumed all the responsibilities which include Lot Awarding and
Titiling of the Lot Awarded.
3 Transfer of Rights (for Hereditary Succession)

The Camarin 1 & 2 Project were then awarded to the qualified beneficiaries and need to transfer the Title from the deceased awardee
to the surviving heirs.

long folder):
1. Letter request for transfer addressed to the City Client
Government Asst. Department Head II or Officer-in-Charge,
HARO with application form accomplished and duly
notarized
2. Notice of Award Client / City Government thru HARO
Client
3. Full Payment of the Property Lot
Legal Office
4. Extra Judicial Settlement executed between the heirs and
the deceased awardee Publication / Newspaper
5. Publication of the above in a newspaper of general;
circulation once a week for three (3) consecutive weeks
6. Marriage Contract (Certified Thru Copy) PSA/City Registry
7. Birth Certificate of Surviving heirs of the deceased (Certified PSA/City Registry
Thru Copy)
558
8. Death Certificate of the deceased Awardee (PSA Copy) PSA/City Registry

9. Tax Declaration indicating the current value of the property Geodetic Engineer
10. Approved Subdivision Plan Geodetic Engineer
11. Technical Description Client / Any Government Issuing ID
12. Valid Government issued ID
For representative
Legal Office
represented by Attorney In-Fact Client / Any Government Issuing ID
2. Valid Identification Card of the applicant Representative / Any Government Issuing ID
REQUIRED TIME
FEES FRAME
1.2 Advise the client for the schedule (every June
of ceremonial awarding &
December)
2. Evaluate and prepare Deed of Sale None 3 hrs. Housing and Homesite
Regulatory Officer IV
3.1 Endorse documents to CGADH II None 4 days Administrative Aide I

for review at South Office HARO
Department Head II
Or
559
4.2 Receive, review the documents and 15 days City Legal Officer
initial on the Deed of Sale City Legal Office
HARO
6. Call the client and inform the date of None 10 minutes Administrative Assistant III
Awarding Ceremony. HARO
2.1 Attend the awarding ceremony 7. Award the Deed of Sale to the Client None 1 hour City Mayor and
Department Head II
Or
23 days,
4 hours,
TOTAL None
25
minutes
4 Transfer of Rights (Direct Transfer)

Prior to the ceremonial awarding of the Camarin 1 & 2 Lot Project to the qualified beneficiaries, for some reason, the qualified
beneficiaries decided to sell their Rights to a Third Party.

560

long folder):
1. Letter request for transfer addressed to the City Client
Government Asst. Department Head II or Officer-in-
Charge, HARO with application form accomplished and
duly notarized
2. Application Form accomplished and duly notarized HARO
3. Original Copy / Authenticated Copy of the Deed of
Transfer or Rights between Transferor / Transferee if Client
active account. If titled, duplicate copy.
4. Latest Tax Declaration of the property (current year) and
Certification of no Lot Holdings Assessor’s Office
5. Latest Receipt of the Real Property Tax (photocopy)
6. Copy of Conditional Contract Sale (CCS) of Deed of Sale Client / City Treasurer’s Office
of Mortgage Client
7. Copy of Notice of Award / Group Award
8. Certificate of Employment or Income Tax Return (ITR) / Client / HARO
Affidavit of Income Client / BIR
9. Prequalification of the Transferor
10. Other documents as needed arise
For representative
Original and photocopy of the following documents: Legal Office
represented by Attorney In-Fact Client / Any Government Issuing ID
2. Valid Identification Card of the applicant Representative / Any Government Issuing ID
REQUIRED TIME
FEES FRAME
561
1.2 Advise the client for the schedule of (every June

the ceremonial awarding. &
December)
2. Evaluate and prepare Deed of Sale None 3 hrs. HHRO IV
CTD
3.1 Endorse documents to CGADH for None 4 days Administrative Aide I
review at South Office HARO
Department Head II
Or
4.2 Receive, review the documents and 15 days City Legal Officer
initial on the Deed of Sale City Legal Office
HARO
6. Call the client and inform the date None 10 minutes Administrative Assistant III
of Awarding Ceremony. HARO
2.1 Attend the awarding ceremony 7. Award the Deed of Sale to the Client None 1 hour City Mayor and
Department Head II
Or
23 days,
TOTAL None
4 hours,
562
25
minutes

- Client’s name
- Complete Address
mail address)
letter.
- Client’s name
- Complete Address
mail address)
563

- Incident
- Evidence
complainant.
contact details:
- 7336-5693
- 8288-8811 local 2260
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Housing and Resettlement Office, 6th Floor Caloocan City Hall,
City
564
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE
565
1 Job Application for Walk-In Applicants

Receiving employment applications from walk-in applicants
Office or Division: Human Resource Management and Development Office (HRDMO)

Who may avail: All Job Applicants
Application Letter Client
Civil Service Commission (CSC) Form 212/ Personal Data Sheet
Client
(PDS)
Resume/ Bio Data with ID Picture Client
REQUIRED TIME
FEES FRAME
1.1 Submit application with PDS/ 1.1 Receive and log the application. None 10 minutes Administrative Aide I
0 Resume/ Bio Data at the Receiving 1.2 Advise applicant that updates on Officer-of-the-Day
Counter. the status of application shall be
made through phone call, text HRMDO
message of e-mail on the
following day.
1.3 Forward the application to the
Appointments Division.
2.1 Wait for the status of application. 2.1 Evaluate applicant’s qualifications None 1 day HRMO II
for the position applied for. HRM Assistant I HRMDO
2.2 Inform the applicant on the status
of application.
1 day and
TOTAL None
10 minutes
566
2 Certification of Employment and Compensation/ Service Record

Issuance of Certification of Employment and Compensation/ Service Record
Office or Division: Human Resource Management and Development Office (HRDMO) - Records Division
Who may avail: All Active and Inactive Employees
1. Valid Identification Card (ID) of Employee Client
2. Valid ID of Representative (if applicable) Client’s Representative
3. Authorization Letter (for representative) Client
4. Request Slip HRMDO
5. Court Order (for judiciary purposes) MTC/ RTC
REQUIRED TIME
FEES FRAME
1.1 Accomplish and submit Request 1.1 Receive and evaluate Request Php 20.00 10 minutes Administrative Aide I
Slip and present ID at the Slip. (for inactive or
Receiving Counter 1.2 Forward the slip to the Records employees Officer-of-the-Day
Division. and Job
1.3 Advise client to claim the Order HRMDO
Certificate of Employment (COE) Workers)
and Service.
2.1 Record (SR) on the following day. None HRM Assistant
2.2 Retrieve the Service Card. or
2.3 Encode and print the COE and Administrative Aide II
SR. HRMDO
Endorse to HRMO IV.
3.1 Proofread and affix initials on the None 1 hour HRMO IV
COE and SR. HRMDO
567
REQUIRED TIME
FEES FRAME
3.2 Endorse to the Chief of Office.
4.1 Approve and sign COE and SR. None 10 minutes Chief-of-Office
4.2 Forward to Receiving Counter. HRMDO
2.1 Acknowledge receipt of the COE 5.1 Release COE and SR. None 1 day HRMO II
and SR. HRM Assistant I HRMDO
1 day, 1
TOTAL Php 20.00 hour and
20 minutes
3 Certification of Leave Credits/ Certification of Leave without Pay

Issuance of Certification of Leave Credits/ Certification of Leave Without Pay
Office or Division: Human Resource Management and Development Office (HRDMO) Personnel Welfare Division
Who may avail: All active and inactive employees
1. Valid Identification Card (ID) of Employee Client
2. Valid ID of Representative (if applicable) Client’s Representative
3. Authorization Letter (for representative) Client
4. Request Slip HRMDO
5. Court Order (for judiciary purposes) MTC/ RTC
568
REQUIRED TIME
FEES FRAME
1.1 Accomplish and submit Request 1.1 Receive and evaluate request None 5 minutes Officer-of-the-Day
Slip and present ID at the 1.2 slip.
Receiving Counter HRMDO
1.3 Forward the slip to the Leave
Administration Division.
Advise client to claim the
Certification of Leave Credits
(CLC) and Leave Without Pay
(LWOP) on the following day.
2.1 Proofread and affix initial on CLC 2 hours HRMO IV
and LWOP. HRMDO
2.2 Endorse it to the Chief of Office.
3.1 Affix Signature on CLC and 2 hours Chief-of-Office
LWOP. HRMDO
2.1 Acknowledge receipt of Subpoena/ 4.1 Prepare and Issue Subpoena/ 1 Day Officer-of-the-Day
Notice of Hearing Notice of Hearing to both parties HRMDO
after 7 days from issuance of
summon
None 1 day, 4
TOTAL hours and
5 minutes
4 Monetization of Leave Credits

Processing of Request for the Monetization of Leave Credits
569
Who may avail: All active employees

Written request for the monetization of leave credits duly Client
approved by the City Administrator
REQUIRED TIME
FEES FRAME
1.1 Submit Request for Monetization of 1.1 Receive, evaluate and control None 4 hours LTOO IV
Leave Credits at the Receiving 1.2 request.
Counter. 1.3 Preparation of Leave Application HRMDO
Endorse to the Chief Leave
Specialist.
2.1 Affix initial on Leave Application. 3 hours HRMO IV
2.2 Endorse to Chief of Office. instead of or
2.3 Affix Signature on Leave writing 1 LTOO IV
Application. hour each HRMDO
2.1 Acknowledge Receipt of leave 3.1 Release the accomplished Leave 1 day City Treasurer
application Application. Department
None 2 days and
TOTAL
7 hours
5 GSIS and Pag-Ibig Retirement Claims

Processing of Applications for GSIS and Pag-Ibig Retirement Claims
Office or Division: Human Resource Management and Development Office (HRDMO) - Personnel Welfare Division
Who may avail: All Employees
1. Service Record HRMDO
2. Ombudsman Clearance Office of the Ombudsman
570
3. Certificate of Leave Without Pay HRMDO

4. Property Clearance City General Services Department
5. Treasurer’s Clearance City Treasurer Department
6. Accounting Clearance City Accounting Department
7. Administrative Clearance City Legal Department
8. Veterans Bank Clearance Veterans Bank
9. DBP Clearance BDP
10. Certificate of Last Day of Actual Service Office of Assignment
11. Affidavit of no Civil/Criminal Case City Legal Department
REQUIRED TIME
FEES FRAME
1.1 Submit application for retirement 1.1 Receive and verify claimant’s None 1 hour HRM Assistant
with complete requirements at the records. HRMDO
Receiving Counter. 1.2 Affix initials
1.3 Endorse to Chief of Office
2.1 Affix signature on the Retirement None 1 hour Chief of Office
Application
HRMDO
2.1 Acknowledge receipt of application 3.1 Releasing of duly accomplished None 1 day HRM Assistant
form application form HRMDO
TOTAL None 60 days*
6 GSIS Loan Application

Processing of GSIS Loan Applications
Office or Division: Human Resource Management and Development Office (HRDMO) Welfare Division
571
Who may avail: All employees

Certification Slip stating employee’s Updated Leave Credits and
HRMDO
that the net monthly take-home pay is at least P 5,000.00
Certification of No Pending Administrative Case City Legal Department
Affidavit of No Pending Criminal and/or Administrative Case City Legal Department
REQUIRED TIME
FEES FRAME
1.1 Apply through the Kiosk and fill-up 1.1 Evaluate and submit approval None 30 minutes LTOO IV
approval slip and authority to online. CTD
deduct. 1.2 Hand-out Certification Slip to HRM Aide IV
clients to be filled up by the HRMDO
Payroll Clerk.
1.3 Advise client to secure
certification of No Pending
Administrative Case and Affidavit
of No Pending Criminal and/ or
Administrative Case from the City
Legal Department.
2.1 Submit Certification of No Pending 2.1 Receive Certification and Affidavit Php 100.00 1 day City Legal Department
Administrative Case and Affidavit and send copy to the GSIS (Affidavit)
of No Pending Criminal and/or
Administrative Case from the City
Legal Department
None 1 days and
TOTAL
30 minutes
7 Terminal Leave
Processing of Application for Terminal Leave
572
1. Service Record HRMDO
2. Ombudsman Clearance Office of the Ombudsman
3. Certificate of Leave Without Pay HRMDO
4. Property Clearance City General Services Department
5. Treasurer’s Clearance City Treasurer Department
6. Accounting Clearance City Accounting Department
7. Administrative Clearance City Legal Department
8. Veterans Bank Clearance Veterans Bank
9. DBP Clearance BDP
10. Certificate of Last Day of Actual Service Office of Assignment
11. Affidavit of no Civil/Criminal Case City Legal Department
12. Notice of Step Increment/Salary Adjustment HRMDO
13. Exit SALN HRMDO
14. Affidavit of Next of Kin (for survivors) City Legal Department of any Legal Office
15. Special Power of Attorney (for authorized representative) City Legal Department of any Legal Office
REQUIRED TIME
FEES FRAME
1.1 Submit complete required 1.1 Route submitted documents to None 5 minutes HRM Aide I
documents at the Receiving the Personnel Welfare Division. or
Counter. Officer-of-the-Day
HRMDO
573
REQUIRED TIME
FEES FRAME
1.2 Advise client to claim the None 4 hours LTOO IV
application after 2 days. City Treasurer
1.3 Prepare application for Terminal Department
Leave. HRMO IV
1.4 Affix initials and signature.
1.5 Endorse to Chief of Office. HRMDO
1.6 Affix signature 1 hour Chief-of-Office
HRMDO
1.7 Endorse to the Office of the City 1 day LTOO IV
Administrator for signature.
City Treasurer
Department
2.1 Acknowledge receipt of Application 2.1 Release of Application for 1 day LTOO IV
for Terminal Leave. Terminal Leave.
City Treasurer
Department
TOTAL None 60 days*
8 Sick Leave/ Vacation Leave

Processing of Application for Sick Leave/ Vacation Leave
Office or Division: Human Resource Management and Development Office (HRDMO) - Personnel Welfare Division
Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG
Certification of Leave Credits (for Veterans Bank Loan) HRMDO
574
Certified True Copy of payroll for the preceding month (for Pag- City Accounting Department
IBIG Loan)
Certified True Copy of payroll for the preceding month (for Pag- Client
IBIG Loan)
REQUIRED TIME
FEES FRAME
1.1 Submit Sick Leave/ Vacation Leave 1.1 Advise client to claim the leave None 1 hour LTOO IV
Application with complete application after 2 days. City Treasurer
requirements (only if applicable) to 1.2 Control Leave application. Department
the assigned Leave Specialist. 1.3 Affix signature on leave or
application HRM Aide or HRMO I
1.4 Endorse to Chief Leave or
Specialist. HRM Assistant
or
HRMDO
or
BPLO
1.5 Affix signature and approval of None 1 hour HRMO IV
Chief of Leave Division (for up to HRMDO
10 days applied leave)
1.6 Affixing signature of City 1 hour OIC
Personnel Officer (for more than HRMDO
10 days to 30 days applied leave)
1.7 Endorse to Office of the City 1 day LTOO IV
Administrator (for Travel Abroad) City Treasurer
for signature. Department
2.1 Acknowledgement receipt of Leave 2.1 Release of approved leave 1 day LTOO IV
of Application application to employee City Treasurer
concerned or designated liaison Department
officer. HRM Aide
575
REQUIRED TIME
FEES FRAME
or
HRMO I
or
HRM Assistant
or
HRMDO
BPLO
None 2 days and
TOTAL
3 hours
9 DBP/ Veterans Bank/ Pag-Ibig Loans

Processing of Application for DBP, Veterans Bank and Pag-Ibig Loans.

Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG
Certification of Leave Credits (for Veterans Bank Loan) HRMDO
Certified True Copy of payroll for the preceding month (for Pag- City Accounting Department
IBIG Loan)
2 valid IDs (for Pag-IBIG Loan) Client
576
REQUIRED TIME
FEES FRAME
1.1 Submit application with complete 1.1 Advise client to claim application None 5 minutes Administrative Aide I
attachments at the Receiving after the following day. or
Counter. 1.2 Endorse to concerned HRMDO
Officer-of-the-Day
personnel.
HRMDO
1.3 Evaluate and affix initial of None 4 hours HRMO IV
concerned HRMDO personnel. or
1.4 Endorse to the Chief-of-Office for HRM Assistant
signature.
HRMDO
1.5 Affix Signature on Loan 1 hour Chief-of-Office
Application.
HRMDO
2.1 Claiming of application form. 2.1 Releasing of application form. 4 hours Officer-of-the-Day
HRMDO
None 2 days and
TOTAL
3 hours
10 On-the-Job Training/ Immersion

Accommodate applicants for On-the-Job Training/ Immersion.
Office or Division: Human Resource Management and Development Office (HRDMO) Training Division
Who may avail: Students/ School Coordinators
577
School Endorsement Client’s School

Resume/ Bio Data of students Student/OJT
REQUIRED TIME
FEES FRAME
1.1 Submit school endorsement and 1.1 Receive, evaluate, assess and None 30 minutes HRMO IV
resume/ bio data to the personnel interview applicants the details of HRMDO
of Training Division. the OJT/ Immersion program.
1.2 Advise applicant to report on the Administrative Officer I
agreed starting date of OJT/ CDRRMO
immersion.
1.3 Preparation of endorsement None 1 day HRMO IV
letter. HRMDO
1.4 Orient and deploy student to their Administrative Officer I
respective office of assignment
with corresponding endorsement CDRRMO
letter
None 2 days and
TOTAL
30 minutes
11 Certificate of Completion for On-the-Job Training/ Immersion

Processing of Certificates of Completion for On-the-Job Training/ Immersion
Office or Division: Human Resource Management and Development Office (HRDMO) Training Division
Who may avail: Students/ School Coordinators
Provisional Certificate of Completion Office of Assignment
Exit Interview Form HRMDO
578
REQUIRED TIME
FEES FRAME
1.1 Submit Provisional Certificate of 1.1 Receive Provisional Certificate of None 5 minutes HRMO IV
Completion from Office of Completion and administering HRMDO
Assignment to the Training Division exit interview. Administrative Officer I
personnel.
CDRRMO
2.1 Accomplish Exit Interview Form. 2.1 Prepare, print and affix initial and None 30 minutes HRMO IV
signature on Certificate of Chief-of-Office
2.2 Completion. HRMDO
Endorse to the Chief of Office for
signature.
2.3 Affix Signature on Certificate of None 30 minutes Chief-of-Office
Completion.
HRMDO
3.1 Acknowledge receipt of Certificate 3.1 Release of Certificate of None 5 minutes Administrative Officer I
of Completion Completion
CDRRMO
None 1 hour and
TOTAL
10 minutes
12 Authority to Attend Trainings

Processing of Applications for Authority to Attend Trainings

Detailed Request/ Endorsement for Authority to Attend Office of Assignment
579
Training Invitation with Program Itinerary Training Service Provider

REQUIRED TIME
FEES FRAME
1.1 Submit Request for Authority to 1.1 Receive the request and endorse None 5 Minutes HRM Assistant
Attend Training with complete to HR Training Division. HRMDO
requirements 1.2 Advise client to claim the
authorization after 2 days.
2.1 Accomplish Exit Interview Form. 2.1 Prepare, print and affix initial and None 30 minutes HRMO IV
signature on Certificate of HRMDO
Completion.
2.2 Endorse the certificate to the
Chief-of-Office for signature.
2.3 Affix signature on Certificate of None 30 minutes Chief-of-Office
Completion. HRMDO
3.1 Acknowledge receipt of Certificate 3.1 Release of Certificate of None 5 minutes Administrative Officer I
of Completion. Completion CDRRMO
None 1 hour and
TOTAL
10 minutes
13 Other Personnel Matters

Attending to queries on other personnel matters
Office or Division: Human Resource Management and Development Office

Type of Transaction: G2G-Government to Government
G2C-Government to Citizen
Who may avail: All
580
None n/a
REQUIRED TIME
FEES FRAME
1. Approach the Officer of the Day 1. Referral to the HRMDO None 15 minutes Administrative Aide III
and request for a discussion/ personnel concerned PLEB
consultation
2. Appointments None 3 days Administrative Aide VI
PLEB
3. Leave Administration None 1 day Administrative Aide I
PLEB
2.1 Acknowledge receipt of Subpoena/ 4. Training None 1 day Administrative Aide VI
Notice of Hearing or
PLEB
3.1 Attend scheduled case hearing 5. Records None 25 days Members of the Board
PLEB
4.1 Prepare and submit position 6. Payroll None 1 day Officer-of-the-Day
papers, 15 days after the PLEB
adjudication process (complainant
and respondent)
7. Pag-IBIG/ PhilHealth None 20 days Members of the Board
PLEB
5.1 Acknowledge receipt of the issued 8. GSIS/ Ombudsman None 5 days Administrative Aide VI
case decision/ resolution or
PLEB
9. Grievance/ Complaints None 10 minutes Administrative Aide VI
PLEB
581

How to send a feedback Answer the Client Feedback Form and drop it at the designated drop box in front of the office
Contact Info: (02)5288-8811 local 2239/2252/2255

Tel/Fax: (02)5310-8499
[email protected]
How feedback is processed Every Friday, a designated HR Officer opens the drop box and collects all feedback for recording.
Feedback requiring answers are forwarded to concerned offices.
Concerned offices are required to answer within three (3) days upon receipt of feedback.
Answers are relayed to the citizen concerned.
For inquiries and follow-up: (02)5288-8811 local 2239/2252/2255

Tel/Fax: (02)5310-8499
[email protected]
How to file a complaint Answer the Client Feedback Form and drop it at the designated drop box in front of the office.
Walk-in and phone-in complaints are also entertained provided that the following information are
supplied:
− Name of person being complained
− Incident
− Evidence

Tel/Fax: (02)5310-8499
[email protected]
How complaints are processed Every Friday, a designated HR Officer opens the drop box and collects all feedback for recording
and evaluation.
582
The Grievance and Complaints Team starts the investigation giving ample chance for both parties
to air their sides.
Mediation is done whenever possible.
At the end of each proceeding, the Grievance and Complaints Team prepares a report and submits
it to the Agency Head together with its recommendations for appropriate action.

Tel/Fax: (02)5310-8499
[email protected]
Contact Information Contact Info: (02)5288-8811 local 2239/2252/2255
Tel/Fax: (02)5310-8499
[email protected]
583
INFORMATION TECHNOLOGY DEVELOPMENT OFFICE
584
1 Verification of Lost Professional Tax Receipt

Professional Tax is required to be paid annually and to check latest payment, client PTR is required to be verified for correct
computation of fees
Office or Division: Information Technology Development Office (ITDO)
Transaction:
Who may avail: All
PRC I.D. and/ or any valid identification card Client/ Any government agency issuing identification card
Request Slip ITDO

- Secure and accomplish slip - Provide request slip to client None 2 minutes Administrative Aide I
- Submit request slip and PRC ID or - Receive accomplished request slip
any valid identification card and PRC ID or any valid
Officer of the Day
identification card and endorse to
Senior Administrative Assistant II or
- Validate record of PTR thru the None 5 minutes Senior Administrative
systems Assistant II
- Provide OR number and other Administrative Assistant I
details of the client PTR Record in
the verification slip
- Endorse to Administrative Aide I or
Officer of the Day
585
- Receive verification slip and ID card -Release verification slip and ID and None 2 minutes Administrative Aide I
- Proceed to City Treasury advise client to proceed to CTD for Officer of the Day
Department (CTD) for processing processing and payment fees. (In ITDO
and payment of fees the absence of PTR record, CTD
shall advise client on the mode of
payment)
2 Verification of Transfer Tax Receipt

To be able to check if the details on the title are the same in the receipt before being processed at the City Assessment Department.
The Transfer Tax receipt is required to be verified if there are discrepancies especially for old receipt that could have been
altered/tampered
Office or Division: ITDO
Transaction:
Who may avail: All
Certified True Copy (CTC) of Transfer Tax Receipt (1 copy) City Treasury Department
Request slip ITDO

- Secure and accomplish request slip - Provide request slip to client None 2 minutes Administrative Aide I
- Submit request slip and CTC of - Receive and endorse request slip Officer of the Day
Transfer Tax Receipt to and CTC of Transfer Tax Receipt to
Administrative Aide I or Officer of Senior Administrative Assistant II or
the Day Administrative Assistants I, II, or III
586
-
Process Transfer Tax Receipt None 5 minutes Senior Administrative
Verification thru the system Assistant II
- If verified, verifier will mark the Administrative Assistants
transfer tax receipt with verified and I, II, or III
sign
Officer of the Day
- Receive CTC of Transfer Tax - Release CTC of Transfer Tax None 2 minutes Administrative Aide I
Receipt Receipt Officer of the Day
- Proceed to the City Assessment - Advise client to proceed to CAD for
Department (CAD) for processing processing
3 Verification of Lost Transfer Tax Receipt

Transfer tax receipt is required in the annual processing of the tax declaration. In the instance that the transfer tax receipt it lost, the
ITDO can verify if record exist.
Transaction:
Who may avail: All
Tax Declaration (1 copy) Client/ CAD
Transfer Certificate Title (TCT) (1 photocopy) Client
Request slip ITDO

587
- Secure and accomplish request slip - Provide request slip to client None 2 minutes Administrative Aide I
- Submit request slip and - Receive and check requirements for Officer of the Day
requirements verification
- Endorse to the Senior
Administrative Assistant II or the
Administrative Assistants I, II, or III
- Verify Transfer Tax Receipt thru the None 5 minutes Senior Administrative
system Assistant II
- Endorse to Administrative Aide I or Administrative Assistant I,
Officer of the Day II, or III
- Receive verified slip, tax declaration - Release verified slip, tax declaration None 2 minutes Administrative Aide I
and TCT and TCT Officer of the Day
- Proceed to CTD for processing - Advise client to proceed to CTD for
the copy of Official Receipt (In the
absence of Official Receipt, CTD
will provide certification for the said
transaction based on the verified
data found)
4 Biometric Registration
Biometric Registration is required by the Human Resource Management and Development Office for Daily Time Record Monitoring
Transaction:
Who may avail: New LGU Regular Employees
Appointment letter (1 copy) Human Resource Management and Development Office (HRMDO)
588
Request slip ITDO

- Submit accomplished request slip - Provide request slip to client None 2 minutes Administrative Aide I
and Appointment Letter - Receive and check requirements for Officer of the Day
verification
- Endorse to Senior Administrative
Assistant II or Administrative
Assistants I, II, or III
- Register biometric information - Process biometric information None 10 minutes Senior Administrative
(finger and/ or face) (finger and/ or face) of the client in Assistant II
the biometric system Administrative Assistant I,
II, or III
Information Technology
Officer I or II
- Learn how to use the biometric - Inform client on the use of the None 10 minutes Senior Administrative
device biometric device Assistant II
*After registration, the client is Function keys: Administrative Assistant I,
required to use the biometric system • F1: am in II, or III
daily during the required times of • F2: am out Information Technology
the day • F3: pm in Officer I or II
• F4: pm out
*First successful access per
function key will reflect in Daily Time
Record (DTR)
*If no function key entered, will
result in blank DTR
589
5 Daily Time Record (DTR) Correction

If there are blanks in the DTR, the ITDO verifies the biometric system database if contested records exist or if there are errors that
occurred
Transaction:
Who may avail: LGU Regular Employees
DTR with initial of their office/ department admin (1 copy) Client’s office/ department
Request slip ITDO

- Submit accomplished request slip - Provide request slip to client None 2 minutes Administrative Aide I
and Appointment Letter - Receive and check requirements for Officer of the Day
verification
- Endorse to Senior Administrative
Assistant II or Administrative
Assistants I, II, or III
- Verify record in the system for None 10 minutes Senior Administrative
requested correction Assistant II
- Write the verified recorded time in Administrative Assistant I,
the submitted DTR of the client II, or III
- Sign DTR on the fields of the Information Technology
corrected area only Officer I or II
- Verifier will also stamp verified and
sign the DTR form
590

Officer of the Day
- Receive the DTR - Receive the DTR form None 2 minutes Administrative Aide I
- Proceed to the HRMDO for - Release the DTR form to the client Officer of the Day
processing - Advise client to proceed to the
*Revised DTRs are resent via the HRMDO for processing
city hall messenger
6 Company Identification Card Printing

Regular employees are issued a company identification card for official and legal use which is processed at the ITDO
Transaction:
Newly employed/ promoted: Appointment Letter (1 copy) HRMDO
Reapplication: Paid Order of Payment (1 copy) HRMDO
*Payment at Windows 20 – 23 of the CTD

- Secure and accomplish ID form - Receive and check the None 2 minutes Administrative Aide I
- Submit ID form and requirements requirements for verification Officer of the Day
- Provide ID form to client
591
- Endorse to the Senior

Administrative Assistant II or
Administrative Assistants I, II, or III
- Participate in the picture taking - Take photo of client for ID card None 3 minutes Senior Administrative
while holding the piece of board Assistant II
with client’s full name Administrative Assistant I,
II, or III
- Process information in the ID None 1 day Senior Administrative
system Assistant II
- Print ID Card Administrative Assistant I,
- Endorse ID II, or III
- Receive ID card - Inform client that ID card id ready None 2 minutes Administrative Aide I
- Sign log book for pick up Officer of the Day
- Present log book for receiving
None 1 day and 7
TOTAL
minutes
7 Caloocan City Website Content Update

The Caloocan City website (www.caloocancity.gov.ph) content is being managed by the ITDO and as part of government transparency
and improved dissemination of information, constant update is encouraged.
Type of G2A (Government to All)
Transaction:
Who may avail: All
Request Letter for website posting with completer contact details Client
and duly signed by the head of office/ department
Softcopy of the content for posting Client
592

- Submit requirements to the - Receive and check requirements None 2 minutes Administrative Aide I
Administrative Aide I or Officer of - Endorse to the Senior Officer of the Day
the Day Administrative Assistant II or
Administrative Assistant I, II, or III
- Endorse request letter to the None 20 minutes Senior Administrative
Officer-in-Charge (OIC) or Assistant II
Department Head Administrative Assistants
- Review materials for website I, II, or III
posting
- Report material is fit for website
posting to the OIC or City
Government Assistant Department
Head II (CGADH II)
- Approve request for website posting None 15 minutes OIC
CGADH II
- Receive ID card - Upload content to website None 1 hour Senior Administrative
- Sign log book - Inform Administrative Aide I or Assistant II
Officer of the Day Administrative Assistants
I, II, or III
- Check uploaded requested content - Inform requestor that content is None 2 minutes Administrative Aide I
at www.caloocancity.gov.ph uploaded Officer of the Day
None 1 hour and
TOTAL
39 minutes
8 Request for Technical Support

One of the services provided by the ITDO is provide technical support for software and hardware solution for the whole LGU. Including
IT related consultations, procurement and transfer of knowledge.
593

Transaction:
None None

- Call ITDO at loc 2221 and provide - Encode request in the ticket system None 5 minutes Administrative Aide I
the following information: at http://192.168.20.6/ticket/ Officer of the Day
• Concern Office
• Concern person
• Concern IT solution/
equipment
• Operating System if CPU or
equipment is attached to the
CPU
• Other details specific to the
IT solution/ equipment
- Access ticketing system at
http://192.168.20.6/ticket/
- Wait for responding technical - Accept ticket None 30 minutes Senior Administrative
support personnel - Assess the issue and propose a Assistant II
- Monitor ticket queueing at solution Administrative Assistants
http://192.168.20.6/ticket/index.php I, II, or III
Technology Officer I or II
594
- Accept the proposed solution - Inform the client of the assessment None 1 day Senior Administrative
- Client declines or delays and possible solution Assistant II
implementation of proposed solution - Upon the approval of the client, Administrative Assistants
*If client decide to delay the respondent will proceed or schedule I, II, or III
proposed solution, the client will be the execution of the recommended Technology Officer I or II
required to generate another solution
request/ticket. - Inform the client that the concern
has been resolved and the ticket will
be closed
None 1 hour and
TOTAL
35 minutes

- Client’s name
- Complete Address
or formal letter.
595
information:
- Client’s name
- Complete Address
- Incident
Evidence
complainant.
- 5336-5690
- 8288-8811 local
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Information Technology Development Office, 2nd Floor Caloocan City Hall, between 8th
596
INTERNAL AUDIT SERVICES
597
1 Assistance to Caloocan City Action Team on 8888 Complaints

Assists in answering queries, concerns and complaints of citizens lodged thru Hotline 8888.
OFFICE OR DIVISION: Internal Audit Services (IAS)
WHO MAY AVAIL: All citizens; Office of the President – Citizen’s Complaint Hotline 8888
25. Complaint Sheet Office of the President – 8888 Citizen’s Complaint Hotline
26. Transmittal Letter Caloocan Complaint Action Team
27. Other pertinent documents (reply to complaint) Concerned office/ person/ complainant
1. Send Complaint Letter to the 1.1 Receive and record Complaint Letter None 5 minutes Management and Audit
Office of the President – forwarded by the Office of the Analyst I
8888 Citizen’s Complaint President – Citizen’s Complaint Hotline IAS
Center via short message 8888.
service (SMS), electronic 1.2 Refer Complaint Letter to the Officer-
mail (E-mail), of-the-Day for dissemination to
website/webpage and social concerned office/ department/
media, as well as any other personnel.
emerging communication
medium.
2.1 Review Complaint Letter. None 20 minutes Officer-of-the-Day
2.2 Prepare and send endorsement letter IAS
to concerned office/ department/
personnel thru courier.
598
3.1 Receive Complaint Letter. None 2 days Concerned Office/

3.2 Prepare reply to complaint and forward Department/ Personnel
to IAS within 2 days.
2. Receive answer to complaint 4.1 Receive answer to the complaint. None 20 minutes City Government
within 3 days. 4.2 Send reply to the Office of the Assistant Department
President – 8888 Citizen’s Complaint Head I
Center thru email. or
4.3 Print and file electronic mails (emails) Management and Audit
for record purposes. Analyst I
4.4 Record all actions taken on the or
complaint. Officer-of-the-Day
IAS
2 days and
TOTAL None
45 minutes
2 Preliminary Review of Project Proposals

Check and verify if budgetary requirements presented are in compliance with existing laws, rules and regulations.
WHO MAY AVAIL: Local Chief Executive (LCE), City Administrator (CA)
1. Project Proposal Requesting Office/ Department of the City Government
2. Letter Request (LR) Requesting Office/ Department of the City Government
3. Other pertinent documents Requesting Office/ Department of the City Government
1. Endorse project proposal to 1.1 Receive and record project proposal. None 1 hour Officer-of-the-Day
IAS for preliminary review. IAS
599
2.1 Evaluate and assess submitted project City Government

proposal if in compliance with Assistant Department
prescribed rules and regulations. Head II
2.2 Forward reviewed project proposal or
with the priced LR to the Office of the Management and Audit
City Administrator. Analyst II
(If the project proposal shall be IAS
revised, advise concerned office/
department to revise proposal.)
2. Receive signed project 2.1 Conduct final review of project None 1 day City Administrator
proposal. proposal. City Administrator’s
(If the project proposal shall be Office
revised, refer documents to IAS for the
recommended revisions.)
2.2 Sign reviewed project proposal and
forward to LCE for approval.
None 1 day and 1
TOTAL
hour
3 Consultation and Advise

Recommend processes to benchmarking activities of various local government units.
Recommend corrective measures on offices/departments with operational deficiencies observed.
WHO MAY AVAIL: National Government Agencies (NGAs), Local Government Units (LGUs), City Government offices/
departments
Request Letter Requesting Office/ Department
600

1.1 Send Request Letter for 1.1 Receive and process Request Letter. None 10 minutes City Government
consultation. 1.2 Check calendar and schedule Assistant Department
1.2 Receive schedule of consultation at the most available time Head II
consultation. for both parties. or
1.3 Notify client on the schedule of Management and Audit
consultation. Analyst II
IAS
2.1 Appear on the day of 2.1 Advise client to sign in the logbook. None 10 minutes Officer-of-the-Day
consultation. 2.2 Endorse to Office Head/ Management IAS
2.2 Sign in the logbook. and Audit Analyst II for consultation.
3. Receive necessary 3.1 Conduct consultation and provide None 3 hours City Government
documents as per necessary documents. Assistant Department
consultation conducted. 3.2 Record all actions taken. Head II
or
Management and Audit
Analyst II
IAS
None 3 hours and
TOTAL
20 minutes

- Client’s name
- Complete Address
601

mail address)
letter.
- Client’s name
- Complete Address
mail address)
- Incident
- Evidence
complainant.
602
contact details:
- 5310-0007
- 8288-8811 local 2261
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Internal Audit Services, 7th Floor Caloocan City Hall, between 8th
603
LOCAL YOUTH DEVELOPMENT OFFICE
604
1 Registration of Youth Organizations and Youth-Serving Organizations

The Local Youth Development Office registers and verifies youth and youth-serving organizations in the City, subject to the revitalized
Youth Organizations’ Registration Program (YORP) guidelines
Office or Division: Office of the City Mayor – Local Youth Development Office (LYDO)
Who may avail: Youth Organizations and Youth-Serving Organizations
1. Youth Organization Registration (YOR) Form LYDO
2. Directory of Officers and Advisers Requisitioner
3. List of Members in Good Standing Requisitioner
4. Copy of Constitution and By-Laws Requisitioner
5. Endorsement/Certification from Appropriate Authority
a. Community-Based Organizations a) Barangay
b. School-Based Organizations b) School
c. Faith-Based Organizations c) Church
d. Chapter of Multi-Level Organizations d) Head Organization of Requisitioner
e. Consortium Organizations e) Board Member of Organization
REQUIRED TIME
FEES FRAME
1. Submit accomplished YOR Form 1.1 Receive and evaluate 20 minutes Officer of the Day
with complete requirements. accomplished YOR Form and check LYDO
completeness of requirements. None
1.2 Record and endorse to the Local
Youth Development Officer
2.1 Assess and verify the validity of the 15 minutes Local Youth Development
application and attachments. None Officer
2.2 Conduct client interview LYDO
605
REQUIRED TIME
FEES FRAME
2.3 Advise client to wait for further
notification
2. Follow up on the status of the 3.1 Conduct further verification on all 2 days Local Youth Development
registration after 2 working days. information presented by the client Officer
3.2 Post assessment for approval of and
None
application Officer of the Day
(In case of denial, immediately inform LYDO
the client of the status of application)
4.1 Prepare and print Certificate of 10 minutes Officer of the Day
Registration and endorse to LYDO for None LYDO
signature
5.1 Receive and sign the Certificate of 10 minutes Local Youth Development
Registration Officer
5.2 Endorse to the City Administrator None LYDO
for recommending approval to the City
Mayor
6.1 Receive and sign Certificate of 20 minutes City Administrator
Registration CAO
None
6.2 Endorse to the City Mayor for
approval
7.1 Receive, sign and approve the 30 minutes City Mayor
Certificate of Registration
None
7.2 Endorse to the Local Youth
Development Office
3. Acknowledge receipt of Certificate of 8.1 Receive and record approved 15 minutes Local Youth Development
Registration. Certificate of Registration Officer
None
8.2 Inform client on the approval of LYDO
registration
606
REQUIRED TIME
FEES FRAME
8.3 Release Certificate of Registration
and sign logbook for acknowledgement
2 days 2
TOTAL None
hours

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and
- Client’s name
- Complete Address
or formal letter.
information:
- Client’s name
607

- Complete Address
- Incident
- Evidence
complainant.
letter.
- 8288-8811 local 2309
• Email Address:
- [email protected]
• Office Address:
- Local Youth Development Office, 8th Floor Caloocan City Hall, between 8th and 9th
608
OFFICE FOR SENIOR CITIZEN’S AFFAIRS
609
1 Issuance of New OSCA Identification Card and Purchase Booklets for Medicine and Grocery
The OSCA Identification Card and Purchased Booklets for medicines and Grocery is issued to legitimate Filipino senior citizen, to avail
the discount benefits and privileges for their basic needs and other commodities as per mandated by RA No. 9994.
Office or Division: OSCA
Who may avail: Senior Citizens of Caloocan City
Principal
OSCA Application Form OSCA
Latest 1x1 picture (2 pieces) Senior Citizen Applicant
Birth Certificate (1 photocopy) PSA/ Local Civil Registrar
Baptismal Certificate (If Birth Certificate is unavailable) (1 photocopy) Parish
Marriage Contract (for female) (1 photocopy) PSA/ Local Civil Registrar
At least 1 Birth Certificate of Children (If necessary/ no record of Birth PSA/ Local Civil Registrar
Certificate) (1 photocopy)
Billing address in Caloocan City (Electric Bill, Water Bill, or any Utilities, Bank, Telecom, City Assessor’s Department (CAD), NHA,
Statement of Account) (1 photocopy) etc.
Government-Issued Identification Card (1 photocopy) Client/ Any government agency issuing identification card
Representative
Authorization Letter (1 original) Person being represented
All required documents above of the principal Person being represented
Government-Issued Identification Card of the person being Client/ Any government agency issuing identification card
represented (1 original and 1 photocopy)
Government-Issued Identification Card of the representative (1 original Client/ Any government agency issuing identification card
and 1 photocopy)
Whole body picture (3R) of senior citizen together with the Person being represented
representative holding latest newspaper (original)
610

- Submit duly accomplished OSCA - Receive the required documents None 10 minutes Senior Administrative
Application Form and required and check for completeness Officer
documents at the receiving for - Record in the log book (receiving) Administrative Aide III
assessment Officer of the Day
Office of the Mayor:

- Final assessment and verification - Verify at the databank None 15 minutes Social Welfare Officer II
- Record the ID control number in the Administrative Aide III
logbook Officer of the Day
OSCA

- Wait to be called for the release of - Record in the logbook (releasing) None 10 minutes Affairs Administrative
OSCA ID with Medicine and - Issue OSCA ID to the client with Aide III
Grocery Booklets Medicine and Grocery Booklets Officer of the Day
OSCA

2 Renewal of OSCA Identification Card and Purchase Booklets for Medicine and Grocery
The OSCA Identification Card and Purchased Booklets for medicines and Grocery is issued to legitimate Filipino senior citizen, to avail
the discount benefits and privileges for their basic needs and other commodities as per mandated by RA No. 9994.
611

Principal
OSCA ID Renewal Application Form OSCA
Old issued OSCA ID (if still available) Applicant
1x1 picture (2 pieces) Applicant
Birth Certificate (photocopy) PSA/ Local Civil Registrar
Baptismal (if no Birth Certificate) Parish
Marriage Contract for Female Senior Citizen (photocopy) PSA/ Local Civil Registrar
At least 1 Birth Certificate of Children (If necessary/no record of Birth PSA/ Local Civil Registrar
certificate) (photocopy)
Billing address in Caloocan City i.e., Electric Bill, Water Bill, or any Utilities, Bank, Telecom, City Assessor’s Department, NHA, etc.
Statement of Account (SOA) (photocopy)
Government-Issued Identification Card (photocopy) Client/ Any government agency issuing identification card
Representative
and 1 photocopy)
612



3 Application for Replacement of OSCA Identification Card

Replacement of OSCA ID is issued to senior citizen of Caloocan due to worn-out or damaged OSCA ID, for correction of names,
spelling, birthdate, address, unsigned OSCA ID and change of status.
613

Principal
OSCA ID replacement form OSCA
Latest 1x1 picture (2 pieces) Applicant
Birth Certificate (photocopy) PSA/ Local Civil Registrar
Marriage Contract for married female senior citizens (photocopy) PSA/ Local Civil Registrar
Billing address in Caloocan City i.e., Electric Bill, Water Bill, or any Utilities, Bank, Telecom, City Assessor’s Department, NHA, etc.
Statement of Account (SOA) (photocopy)
Government-Issued Identification Card (photocopy) Client/ Any government agency issuing identification card
Representative
and 1 photocopy)

614



4 Application for Lost OSCA Identification Card

Another OSCA ID will be issued to senior citizens of Caloocan who lost or misplaced their ID.
Principal
OSCA ID Lost Application form OSCA
Affidavit of Loss City Legal Department
Latest 1x1 picture (2 pieces) Applicant
615
Representative
and 1 photocopy)

- Submit duly accomplished OSCA - Receive the required documents None 5 minutes Social Welfare Officer IV
Application Form and required and check for completeness Social Welfare Officer II
assessment
*For lacking documents, OSCA Office of the Mayor:
Staff will conduct home visitation if Administrative Aide I
necessary.
- Final assessment and verification - Verify at the databank None 5 minutes Officer of the Day
- Record the ID control number in the
logbook Office of the Mayor:
OSCA ID - Issue OSCA ID to the client Aide III

616
5 Application for Lost Purchase Booklets for Medicine and Grocery

Purchased Booklets for Medicine and Grocery is issued to Filipino senior citizen of Caloocan who lost their booklets to continuously
avail benefits and privileges of RA 9994.
Principal
Affidavit of Loss (original) City Legal Department
OSCA I.D (original) Senior Citizen Applicant
Old Booklet for replacement (original) Senior Citizen Applicant
Representative
Authorization Letter Senior Citizen Applicant
Government Issued Identification Card of the representative Client/ Any government agency issuing identification card
(original and 1 photocopy)
- Submit duly accomplished OSCA - Receive the required documents None 5 minutes Social Welfare Officer IV
Application Form and required and check for completeness Social Welfare Officer II
documents at the receiving for Administrative Aide III
assessment
617

replacement purchase booklets Aide III
- Issue purchase booklets to the
Officer of the Day
client
6 Request for Provision of Free Wheelchair, Cane or Crutches

Pursuant to R.A 9994; Rule II Art. 4 Sec 2 (a); to provide a comprehensive and integrated health care and rehabilitation system for
senior citizens with disability to foster their capacity to attained meaningful and productive ageing.
Principal
OSCA I.D (1 original and 1 photocopy) Senior Citizens Applicant
Barangay Certificate of Indigency (original or photocopy) Barangay Hall
Letter Request address to the Mayor’s Office (Original) Senior Citizens Applicant
3R Whole Body Picture of Senior Citizen Applicant (original) Senior Citizen applicant
Medical/Clinical Abstract/Certificate (original or photocopy) or Hospital, Clinic (for Medical/Clinical Abstract/Certificate) or at the
Social Case Study Report Office for Senior Citizens Affairs / Caloocan City Social Welfare
(Social Case Study Report)
618
Contact Number of Representative or Senior Citizen Applicant Representative or Senior Citizen Applicant
Representative
Authorization letter Person being represented
Government Issued Identification Card of the representative (1 Client/ Any government agency issuing identification card
original and 1 photocopy)
- Submit required documents at the - Receive the required documents None 5 minutes Social Welfare Officer IV
receiving for initial assessment. and check for completeness Administrative Aide III
- Schedule home visitation Officer of the Day
- Wait for scheduled home visitation - Conduct home visitation for None 4 working Social Welfare Officer IV
assessment and final approval days Administrative Aide III
- Schedule of release upon approval Officer of the Day
- Sign the acknowledgement receipt - Release of requested assistive None 10 minutes Social Welfare Officer IV
and invoice with attached required device Administrative Aide III
documents - Record at the data base of request Officer of the Day
- Receive requested assistive device for free assistive devices
None 4 days and
TOTAL
15 minutes
7 Application for interview/ initial assessment to Social Pension Program for Indigent Senior Citizen
(National Program)
Pursuant to RA No. 9994 that institutionalizes social protection to senior citizens by providing additional government assistance through
social pension program for indigent senior citizen. Senior citizen are entitled to a monthly stipend to augment the daily subsistence
and other medical needs of the beneficiaries.
619

Who may avail: Department of Social Welfare and Development (NCR)
DSWD Intake Sheet Updated Form OSCA
OSCA ID (Photocopy) Senior Citizen Applicant
2X2 Picture (2 pcs.) Senior Citizen Applicant
- Submit required documents at the - Receive the required documents None 5 minutes Social Welfare Officer IV
receiving for initial assessment. and check for completeness Social Welfare Officer II
Officer of the Day
- Prepare for initial interview - Conduct of initial interview and None 1 hour Social Welfare Officer IV
assessment of applicants for Social Welfare Officer II
recommendation to DSWD Officer of the Day
- Forward recommended applicant for
social pension to DSWD for
validation
- Wait to be called for schedule of - Advice client to wait the validation of None 5 days Social Welfare Officer IV
validation DSWD-NCR Social Welfare Officer II
Officer of the Day
- Wait for release of approved and - Conduct Information Dissemination None 1 day Social Welfare Officer IV
final list of applicants of the approved list through the Social Welfare Officer II
help of Barangay Captains, CRO, Officer of the Day
President of Senior Citizens
Federation
620

- Receive cash payout - Provide assistance to the DSWD None 1 day Social Welfare Officer IV
Cash Pay-out based on the given Social Welfare Officer II
schedules Officer of the Day
None 7 days, 1
TOTAL hour and 5
minutes
8. Verification and Encoding for Claiming of Birthday Package at Caloocan City Social Welfare Department
Pursuant to the Resolution No. CM-OGM 14-003 A resolution granting special benefits in the form of birthday packages. OSCA will
allocate funds and the CCSWD will be in charge in the distribution of spaghetti packages.
Who may avail: Senior Citizen residents of Caloocan City
Principal
OSCA I.D (Original) Senior Citizen birthday celebrant
Purchased Grocery Booklet (Original) Senior Citizen birthday celebrant
Representative
OSCA I.D (Original) Person being represented
Purchase Booklet (Original) Person being represented
621

- Submit required documents at the - Receive the required documents for None 3 minutes Officer of the Day
receiving for initial assessment. verification and encoding at Senior
Citizens data base Office of the Mayor:
- Wait to be called upon verification - Tagged/marked Purchase Booklet None 2 minutes Officer of the Day
and encoding for Grocery as verified and
encoded. Office of the Mayor:
- Advice to claim the birthday/ Administrative Aide I
spaghetti package at Caloocan City
Social Welfare Office or at the
assigned Daycare Teacher of their
respective barangay
9 Request of Certification for Burial Assistance/ Membership/ Cancellation

Issued request certificate for burial claims at the Caloocan City Social Welfare Department and membership for whatever legal intent
purposes. Also issued Certificate for cancellation due to transfer of residence.
Principal
Duly accomplished request slip Senior Citizen applicant
OSCA I.D (photocopy) Senior Citizen applicant
622
Death Certificate (for burial claims) Civil Registry Department, PSA

Representative
receiving for initial assessment. verification and encoding at Senior OSCA
Citizens data base
- Wait to be called upon verification - Process requested certificate None 5 minutes Officer of the Day
and encoding
- Receive requested certification - Record at the log book (releasing) None 2 minutes Administrative Aide III
Officer of the Day
10 Centenarian Cash Gift Award

In compliance with RA No. 10686 the Centenarian Act, and Caloocan City Memo Circular No. 2016-160, the Local Chief Executive will
grant Php 10,000 cash gift and plaque of recognition to Filipino Centenarian during the Caloocan City Foundation Day.
623

Principal
3R size whole body picture (original) Senior Citizen Applicant
Birth Certificate (photocopy) PSA, Local Civil Registrar
Baptismal (if no Birth Certificate) Parish
Marriage Contract for Female (photocopy) PSA, Local Civil Registrar
At least 3 Birth Certificate of Children (If necessary/no record of PSA, Local Civil Registrar
Birth certificate) (photocopy)
OSCA I.D OSCA
Representative
- Submit required documents at the - Receive the required documents for None 5 minutes Social Welfare Officer IV
receiving for initial assessment. verification and encoding at Senior Social Welfare Officer II
Citizens data base

- Prepare for home visitation - Conduct home visitation and video None 1 day Social Welfare Officer IV
coverage Social Welfare Officer II
624

- Receive cash grant (local level) - Advice client on the scheduled date None 10 minutes Social Welfare Officer IV
of the release of centenarian cash Social Welfare Officer II
incentives (local level)
- Receive cash grant from DSWD - Endorse list of centenarians at the None 1 day and Social Welfare Officer IV
DSWD 30 minutes
Social Welfare Officer II
- Advice client to wait for the
validation and release of grants
from the DSWD DSWD
Focal Person
Centenarian Program
None 2 days and
TOTAL
45 minutes
11 Request for Anti-Flu and Anti Pneumonia Vaccination at the City Health Department
Pursuant to Section 9 of RA 9994, to provide fair, just and quality health care for the senior population. The City Health shall administer
free vaccination against the influenza virus and pneumococcal disease for indigent senior citizen patients, neglected, abandoned,
unattached or homeless or homeless senior citizen shall likewise be entitled to free vaccination.
Request Letter from Senior Citizens Federation or Federation of Senior Citizen Association
Memorandum from City Health Department City Health Department (CHD)
625

- Submit required documents at the - Receive the required documents for None 10 minutes Social Welfare Officer IV
receiving for initial assessment. verification Social Welfare Officer II
- Endorse to the CHD
CHD
- Coordinate with CHD on scheduling None 30 minutes Social Welfare Officer IV
of the Dates and venue Social Welfare Officer II
CHD
- Conduct home visitation and None 1 day Social Welfare Officer-IV
information dissemination Social Welfare Officer-II
Officer of the Day
- Attend the Orientation Program - Conduct Orientation Program None 30 minutes OSCA
- Conduct Medical Check-up None 15 minutes CHD
Medical Officer
- Attend Anti – Flu and Anti - Conduct Anti – Flu and Anti None 10 minutes CHD
Pneumococcal Vaccination Pneumococcal Vaccination Medical Officer
None 1 day, 1
TOTAL hour and 35
minutes
626
12 Request for Distribution of Birthday Package to senior citizen through Federation of Senior Citizens and
Barangay
Pursuant to RA No. 9994 Sec. 16, The DSWD in cooperation with OSCA and the local government units, non-governmental
organizations and people’s organization for senior citizen shall develop and implement programs and social services for senior citizens.
Principal
OSCA I.D (Original) Senior Citizen birthday celebrant
Purchase Booklet (Original) Senior Citizen birthday celebrant
Representative
Purchase Booklet (Original) Person being represented
receiving for initial assessment. verification and encoding at Senior
Citizens data base
Office of the Mayor
- Wait to be called upon verification - Mark purchase booklet for groceries None 2 minutes Officer of the Day
and encoding as verified and encoded
Office of the Mayor
627

- Advice client to claim the birthday Administrative Aide I
package at CSWD or at assigned
Daycare teacher

- Client’s name
- Complete Address
information:
628

- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
- 5310-5864
- 8288-8811 local 2258
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Office for Senior Citizens Affairs, __ Floor Caloocan City Hall, between 8th and 9th
629
OFFICE OF THE CITY ADMINISTRATOR
630
1 Community Concerns, Complaints and Legal Assistance

The Office of the City Administrator receives various concerns, requests and/ or complaints from different sectors. Legal assistance is
also given to walk-in clients.
Office or Division: Office of the City Administrator (OCA) - Administrative/ Market Division
Who may avail: All
Letter of Request/ Letter of Complaint with contact details OSEC
REQUIRED TIME
FEES FRAME
1.1 Submit letter of request/ letter of 1.1 Receive and record the letter of None 10 minutes Administrative Assistant
0 complaint with contact details. request/ letter of complaint. or
1.2 Advise client to make follow up Administrative Officer
regarding the status of request the OCA
following day.
1.3 Endorse the request to the City
Government Assistant Department
Head II (CGADH II).
2.1 Follow up the status of request. 2.1 Receive the letter of request/ letter None 30 minutes CGADH II
of complaint. or
2.2 Review, analyze and draft the City Administrator
correspondences. OCA
2.3 Refer to the City Administrator (CA)
for signature.
3.1 Receive report on the status of 3.1 Inform client regarding the status of None 10 minutes Administrative Assistant
request. 3.2 the request. or
0 Release to the client the Administrative Officer
correspondence needed. OCA
631
REQUIRED TIME
FEES FRAME
2 Subdivision Development Permit Community Mortgage Program (CMP Project) Donation of Open Spaces
and Road Lots to the City
The City Administrator is the Chairman of the City of Caloocan, Committee on Subdivision, Housing and Memorial Park. The requirements
for the development permit, technical parameters and inspections are done before permit is issued. Under the law, the subdivision
developer should donate to the city the open spaces and road lots in the subdivision.
Office or Division: Office of the City Administrator (OCA) - Administrative Division
Who may avail: All
1. Subdivision Development Plan Requesting Party
2. Certified True Copy of Tax Declaration City Assessment Department (CAD)
3. Certified True Copy of Land Title Registry of Deeds
4. Sangguniang Panlungsod Accreditation Sangguniang Panlungsod
REQUIRED TIME
FEES FRAME
1.1 Submit complete application 1.1 Receive and record documents. None 20 minutes Administrative Assistant
0 documents for issuance of permit. 1.2 Advise client to do follow up 10 minutes or
regarding the status of request Administrative Officer
after 15 working days. OCA
Schedule for inspection and
1.3 committee report. 10 minutes
632
REQUIRED TIME
FEES FRAME
2.1 Follow up on the status of request. 2.1 Submit inspection report and None 1 hour Administrative Officer
evaluation to City Administrator for or
approval. City Administrator
2.2 Upon approval, endorse 30 minutes or
documents to Sangguniang Administrative Officer
Panlungsod for the schedule of or
Committee Hearing. Sangguniang Panlungsod
Secretariat
OCA
3.1 Proceeding of the committee None 15 days Sangguniang Council
0 hearing.
3.1 Payment of necessary fees. 4.1 Issue Order of Payment upon As per City 10 minutes Zoning Officer
3.2 Submit official receipt to (CZAO) approval of Sangguniang Ordinance or
Follow up on the status of the Panlungsod City Zoning
3.3 permit. 4.2 Prepare Development Permit to be 15 days Administration Office
signed by the designated officials (CZAO)
and the City Administrator by the
authority of the City Mayor. CZAO
City Engineering
Department
OCA
4.1 Receive the approved Subdivision 5.1 Endorse the approved and signed None 30 minutes CZAO
Plan and Development Permit from Subdivision Plan and Development
CZAO. 5.2 Permit to CZAO. Inform client 10 minutes
regarding status of request.
30 days
TOTAL None and 3
hours
633
3 Reservations (Bulwagang Katipunan, Buena Park, Caloocan City Sports Complex, Caloocan Natures Park)
The City of Caloocan owns and manages facilities for rent to the public that can be used for recreational activities, parties, meetings,
symposia, and other events.
Who may avail: All
1. Letter of Request with contact details Requesting Party
REQUIRED TIME
FEES FRAME
1.1 Submit the letter of request. 1.1 Receive and record the request None 10 minutes Administrative Assistant
0 letter. OCA
1.2 Schedule the date requested.
(If the date is still available)
2.1 Forward the request to the City None 30 minutes CGADH II
Administrator for approval. or
2.2 Advise the client to make follow up City Administrator
regarding the status of the request OCA
the on following day.
2.1 Follow up the status of request. 3.1 Prepare the order of payment with None 10 minutes Administrative Assistant
0 12% VAT. or
OCA
3.1 Pay the required fees at City 4.1 Photocopy the original official None 20 minutes Administrative Assistant
3.2 Treasurer Department. receipt for filing purposes. or
Return to the OCA the original Administrative Officer
official receipt. OCA
1 hour and
TOTAL None
10 minutes
634
4 C-Cube and People’s Park Leasing

The City of Caloocan owns and manages stalls for rent to business entities that can be used for their business operations.
Who may avail: Lessee
1. Order of Payment. OCA – Administrative Division
2. Certified True Copy of Tax Declaration Lessee
REQUIRED TIME
FEES FRAME
1.1 Secure Order of Payment upon 1.1 Issue the SOA to the lessee. As 10 minutes Administrative Assistant
0 receipt of the Statement of Account 1.2 Prepare order of payment. stipulated in OCA
(SOA). the contract
2.1 Collect the Official Receipt. 2.1 The Administrative Officer will bring None 30 minutes Administrative Officer
the cheques issued by the lessee OCA
to the CTD (Window 21)
2.2 Photocopy the Official Receipt for
filing purpose.
5 Promotional Activities/ Motorcade/ Flyers/ Booth Set-up

Permit is given to persons, businesses and government entities who wish to conduct promotional activities within the jurisdiction of the
City.
Who may avail: Entrepreneur/ Proprietor
635

1. Motorcade: Requesting Party
a. Letter request b. Route Map
2. Flyers: Requesting Party
a. Letter request b. Sample flyer
3. Booth Set-up: Requesting Party
a. Letter request b. Booth layout
REQUIRED TIME
FEES FRAME
1.1 Submit letter of request with 1.1 Receive and record letter request. None 10 minutes Administrative Assistant
0 contact details. 1.2 Advise the requesting party to OCA
follow up after 2 days.
2.1 Follow up on the status of request. 2.1 Refer to the City Administrator for None 30 minutes Administrative Assistant
approval. or
2.2 Prepare permit upon approval. Supervising
2.3 Inform the client regarding the Administrative Officer
status of request. or
City Administrator
OCA
3.1 Pick up/ receive the approved 3.1 Release the approved permit to the None 5 minutes Administrative Assistant
permit. requesting party. OCA
TOTAL 45 minutes 45 minutes
6A Request for Referral Letter for Anti-Rabies Vaccination

The City gives assistance to the victims of animal bites through the provision of free vaccination in the City Health Centers. The victims
are given letter of endorsement to the City Health Department before they can avail of the same.
636

Who may avail: Entrepreneur/ Proprietor
1. Certificate of Barangay Indigency Barangay hall
2. Letter of Request controlled and received by the Secretary to Office of the Secretary to the Mayor
the Mayor’s Office
3. Proof of Residency Barangay hall
REQUIRED TIME
FEES FRAME
1.1 Submit the letter of 1.1 Receive and record documents. None 20 minutes Administrative Assistant
0 recommendation secured from the 1.2 Check the authenticity of the letter or
Office of the Secretary to the request. Administrative Officer
Mayor (OSEC). OCA
2.1 Receive the letter of endorsement 2.1 Prepare endorsement letter to None 20 minutes Administrative Officer
and proceed to the designated designated Barangay Health or
Barangay Health Center. Center. Administrative Assistant
2.2 Release the endorsement letter to OCA
the requesting person.
6B Request for Travel Authority

Travel authority is given to employees who are authorized to travel abroad.
Who may avail: Government employees
637
1. Request letter Requesting Party

2. Clearances General Services Department
City Treasurer Department
City Accounting Department
City Legal Department
REQUIRED TIME
FEES FRAME
1.1 Submit the request letter with 1.1 Receive and record the letter of None 10 minutes Administrative Assistant
0 pertinent clearances. request with OCA
pertinent clearances.
2.1 Submit to the City Administrator for None 1 day City Administrator
2.2 approval and signature. OCA
Advice client to follow up the next
day.
2.1 Follow up the status of request to 3.1 Release the approved/ signed None 10 minutes Administrative Assistant
the Human Resource Management request letter to the HRMDO for OCA
and Development Office (HRMDO). preparation of application for leave.
3.2 Advise applicant to follow up at the
HRMDO after 2 days.
1 day and
TOTAL None
20 minutes
7A Signing of Various Documents - Solemnizing Officer for Marriage License

The Certification is issued to individuals applying for license to solemnize marriage, and states that their religious organization is of
good repute and holds religious rites under the jurisdiction of the City.
Who may avail: Solemnizing Officer
638

Certification from the Civil Registry Department (CRD) Civil Registry Department
REQUIRED TIME
FEES FRAME
1.1 Submit certification issued by the 1.1 Receive and record the None 10 minutes Administrative Assistant
0 CRD with the required documents. documents. or
1.2 Issue the certification/ authority to Administrative Officer
solemnize. OCA
2.1 Receive the certification/ authority 2.1 Refer to the City Administrator for None 30 minutes Administrative Assistant
to solemnize. the approval and signature by the or
authority of the City Mayor. CGAD II
Release the certification to the or
2.2 requesting party. City Administrator
OCA
7B Signing of Various Documents - Certificate of Residency for Foreign Country Support

Certifications are issued to affirm the validity of information that the beneficiary of support from an Overseas Filipino Worker is a
resident of the city.
Who may avail: Foreign Residents Applicant
1. Barangay Certificate of Residency Barangay
639
REQUIRED TIME
FEES FRAME
1.1 Submit Barangay certificate. 1.1 Receive and record the Barangay None 10 minutes Administrative Assistant
certificate. or
1.2 Advise client to make follow up Administrative Officer
following day.
1.3 Endorse to CGADH II
2.1 Follow up the status of request. 2.1 Receive and analyze. None 30 minutes CGADH II
2.2 Submit to the City Administrator for or
approval. City Administrator
2.3 Prepare certificate of residency OCA
3.1 Receive and acknowledge the 3.1 Release the certificate to the None 10 minutes Administrative Assistant
certificate. applicant. OCA
7C Signing of Various Documents - Mayor’s Issuances / Bids and Awards Committee (BAC) Resolutions
Mayor’s issuances for signature of the City Administrator, under the authority given by the City Mayor. Bid and Award Committee (BAC)
Resolutions for signature of the City Administrator as the Chairman of the BAC.

Who may avail: Proprietors
1. BAC Resolutions BAC Office
REQUIRED TIME
FEES FRAME
1.1 Submit Bid and Awards Committee 1.1 Receive and record the Committee None 10 minutes Administrative Assistant
0 Resolution prepared by the BAC. Resolution. OCA
640
REQUIRED TIME
FEES FRAME
2.1 Receive approved/ signed BAC 2.1 Submit BAC Resolution to the City None 20 minutes CGADH II
Resolution from the OCA. 2.2 Administrator for signature. or
Release approved/ signed BAC 10 minutes City Administrator
Resolution to BAC Office. or
OCA
7D Signing of Various Documents - Locational Clearance

By the authority of the Mayor, the City Administrator signs and approves the locational clearance.

Who may avail: Proprietors
1. Application for Locational Clearance City Zoning Administration Office (CZAO)
REQUIRED TIME
FEES FRAME
1.1 Submit Locational Permit reviewed 1.1 Receive and record Locational As required 10 minutes Administrative Assistant
0 by the CZAO. Permit. by the law OCA
2.1 Receive approved/ signed permit 2.1 Submit locational permit to the City None 20 minutes CGADH II
from the OCA. Administrator for signature. or
2.2 Release approved/ signed 10 minutes City Administrator
locational permit to CZAO. or
641
REQUIRED TIME
FEES FRAME
OCA
7E Signing of Various Documents - Overtime / Travel Allowance/ Permit to Teach

By the authority of the City Mayor, the City Administrator approves the grant of overtime pay and travel allowance of all employees of
the LGU-Caloocan City.

Who may avail: Government employees
1. Letter of Request Requesting Party
REQUIRED TIME
FEES FRAME
1.1 Submit the letter of request to 1.1 Receive and record letter of None 10 minutes Administrative Assistant
0 render overtime/ travel allowance/ request. or
permit to teach. 1.2 Advise requisitioner to follow up Administrative Officer
following day.
2.1 Follow up on the status of request. 2.1 Endorse to the City Administrator None 30 minutes Administrative Officer
for approval. or
2.2 Prepare the memorandum upon City Administrator
approval. OCA
3.1 Receive approved/ signed permit. 3.1 Release of the approved/ signed None 10 minutes Administrative Assistant
permit OCA
642
7F Signing of Various Documents - Checks

By the authority of the City Mayor, the City Administrator is one of the signatories in all the checks covering financial transactions of the
city.

Who may avail: All
1. Check with approved voucher City Treasurer Department
REQUIRED TIME
FEES FRAME
1.1 Submit the Check signed by the 1.1 Receive and record the check. None 20 minutes Administrative Assistant
0 City Treasurer with attached 1.2 Submit the check to the City or
approved voucher. Administrator for signature. Administrative Officer
or
City Administrator
OCA
2.1 Receive signed check from the 2.1 Release the check to the CTD. None 5 minutes Administrative Assistant
Office of the City Administrator. or
OCA
7G Signing of Various Documents - Purchase Requests of Various Offices

By the authority of the City Mayor, the City Administrator approves purchase requests from different departments.
Who may avail: All departments and offices
643

1. Purchase request form signed by the requesting party. Respective Offices/ Departments
REQUIRED TIME
FEES FRAME
1.1 Submit the purchase request 1.1 Receive and record. None 20 minutes Administrative Assistant
0 prepared by the General Services 1.2 Submit to the City Administrator for or
Department (GSD). approval and signature. City Administrator
OCA
2.1 Follow up on the status of request 2.1 Release approved/ signed None 10 minutes Administrative Assistant
to the GSD. 2.2 purchase request to the GSD. OCA
Advise the requisitioner to follow up
regarding the request to the GSD.
7H Signing of Various Documents - Payroll and Vouchers

By the authority of the City Mayor, the City Administrator is the final signatory of all payroll forms and vouchers.
Who may avail: All Department and Offices
1. Payroll, vouchers, Letter of Request (LR) / Purchase Request Respective Offices/ Departments
(PR) with signature of all offices concern and attached pertinent
documents.
644
REQUIRED TIME
FEES FRAME
1.1 Submit payroll/ vouchers/ LR/ PR 1.1 Receive and record. None 20 minutes Administrative Assistant
0 duly signed by the department 1.2 Submit documents to the City or
concern. Administrator for final signature. Administrative Officer
or
City Administrator
OCA
2.1 Receive the signed documents. 2.1 Release pertinent documents to None 10 minutes Administrative Assistant
the person assigned to receive. or
OCA
7I Signing of Various Documents - Terminal leave

The City Administrator approves the terminal leave of retirees.
Who may avail: All retirees and resigned employees
1. Voucher with the following attachments; - Human Resource Management and Development Office
(HRMDO)
2. Approved Leave Form
3. Clearances
4. General Services Department (GSD) General Services Department
5. City Treasurer Department (CTD) City Treasurer Department
6. City Accounting Department (CAD) City Accounting Department
7. City Legal Department (CLD) City Legal Department
8. Service Record (Original) Human Resource Management and Development Office
645
9. Assets and Liabilities Human Resource Management and Development Office

10. Notice of Salary Adjustment Human Resource Management and Development Office
11. Leave Card Human Resource Management and Development Office
12. Veterans Bank Veterans Bank
13. Development Bank of the Philippines (DBP) Development Bank of the Philippines
REQUIRED TIME
FEES FRAME
1.1 Submit obligated voucher with 1.1 Receive and record the obligated None 20 minutes Administrative Assistant
0 attached approved leave and voucher with attached approved or
clearances. leave and clearances. Administrative Office
1.2 Submit to the City Administrator for or
signature. City Administrator
OCA
2.1 Receive the check from the CTD. 2.1 Release signed voucher to the None 10 minutes Administrative Assistant
CTD for preparation of check. or
2.2 Advise employee to make follow up Administrative Officer
regarding the status of check from OCA
CTD.
7J Signing of Various Documents - Monetization

The City Administrator approves the application for monetization of leave credits of all employees of the LGU-Caloocan City.
Who may avail: LGU – Caloocan City employees
1. Monetization letter request Requesting Party
2. Application for leave HRMDO
646
3. Clinical abstract Hospital concern

REQUIRED TIME
FEES FRAME
1.1 Submit monetization letter of 1.1 Receive and record pertinent None 20 minutes Administrative Assistant
0 request with attached application documents. or
for leave and clinical abstract, if 1.2 Submit to the City Administrator for Administrative Officer
needed. approval and signature. or
City Administrator
OCA
2.1 Make follow up regarding the 2.1 Release approved request to the None 10 minutes Administrative Assistant
request to the HRMDO. 2.2 HRMDO for processing. OCA
Advise the employee to make
follow up at the HRMDO.
7K Signing of Various Documents - Gasoline Consumption

The City Administrator approves the grant of Fleet Cards for gasoline consumption to different offices.
Who may avail: All LGU Department and Offices including National Government Agencies
1. Controlled trip tickets Respective Office/ Department
2. Gasoline receipt Gasoline Station
3. Voucher Respective Office/ Department
647
REQUIRED TIME
FEES FRAME
1.1 Submit the voucher with attached 1.1 Receive and record. None 30 minutes Administrative Assistant
0 controlled trip tickets and gasoline 1.2 Review the authenticity and or
receipt. analyze all the attached required Administrative Officer
documents. OCA
2.1 Make follow ups on the status of 2.1 Submit the documents to the City None 10 minutes City Administrator
request Administrator for approval and or
2.2 signature. Administrative Officer
Release signed voucher to the City OCA
Budget Department for processing.

• Client’s name
• Complete Address
• Feedbacks requiring answers are forwarded to the office/ department and required to answer within
three days upon receipt of the feedback. The office response is then relayed to the client.
648
or formal letter.
• Complaints can also be filed through a formal letter. Make sure to provide the following information:
• Client’s name
• Complete Address
• Contact details (telephone number, cellular phone number, electronic mail address)
• Name of the person being complained
• Incident
Evidence
How complaints are processed• The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
complaints are forwarded to concerned office/ department or personnel for explanation to be
complainant.
- 8288-8811 Loc. 2237/ 2225/ 2219/ 2236
• Email Address:
- [email protected]
- [email protected]
• Office Address:
Office of the City Administrator (OCA), 8th Floor Caloocan City Hall, between 8th and 9th
649
OFFICE OF THE CITY VICE MAYOR
650
1 Inclusion for Agenda (Complaints/ Grievances)

Letters of complaints/ grievances received from constituents to be included on scheduled Agenda under unassigned business.
Office or Division: Office of the City Vice Mayor
Who may avail: All
- Letter of complaint/ grievance (1 original, 1 photocopy) Requesting Agency
REQUIRED TIME
FEES FRAME
1. Prepare and submit letter of 1.1 Receive and record letter of None 20 minutes Administrative Assistant V
complaint/ grievance to the Office complaint/ grievance Officer of the Day
of the Ombudsman 1.2 Conduct preliminary review of the
document received Office of the City Vice
1.3 Endorse document to the City Vice Mayor
Mayor
2.1 Review and approve received None 30 minutes City Vice Mayor
documents for transmittal and
endorsement to the Sangguniang
Panlungsod (SP)
3.1 Prepare, record and endorse None 10 minutes Executive Assistant IV
transmittal to the SP for inclusion in Office of the City Vice
the agenda for the next immediate Mayor
session
4.1 Verify committee referral from the None 1 hour Executive Assistant IV
Sangguniang Panlungsod – Office of the City Vice
Secretariat Mayor
4.2
651
REQUIRED TIME
FEES FRAME
Prepare and send letter notifying
the concerned NGA on the status
of the complaint
TOTAL None 2 hours
2 Inclusion for Agenda (Proposed Ordinances and Resolutions)

Proposed Resolutions and Ordinances received from barangays to be included on scheduled Agenda under unassigned business.
Office or Division: Office of the City Vice Mayor
Who may avail: All City Government Officials
Proposed Resolution and/ or Ordinance City Government Officials
(1 original, 18 photocopies)
REQUIRED TIME
FEES FRAME
1.1 Sign Visitor’s Log Book 1.1 Give the Visitor’s Log Book to the None 2 minutes Officer of the Day
client Office of the City Vice
Mayor
2.1 Submit the Proposed Resolution 2.1 Receive the Proposed Resolution None 5 minutes Administrative Assistant V
and/ or Ordinance (1 original, 18 and/ or Ordinance (1 original, 18 Office of the City Vice
photocopies) to the Administrative photocopies) Mayor
Assistant V
3.1 Receive 1 photocopy of the 3.1 Return 1 photocopy of Proposed None 3 minutes Administrative Assistant V
Proposed Resolution and/or Resolution and/ or Ordinance to Office of the City Vice
Mayor
652
REQUIRED TIME
FEES FRAME
Ordinance with stamp mark and the client with stamp mark and date
date of follow up of follow up
4.1 If the Proposed Resolution and/ or Administrative Assistant V
Ordinances will be included on Office of the City Vice
scheduled Session, the client will Mayor
notify on the said date.
If the Proposed Resolution and/ or

Ordinances will not be included,
the client will be directed to the
authorized Committee.
10 minutes
TOTAL None
for filing

- Client’s name
- Complete Address
653
or formal letter.
information:
- Client’s name
- Complete Address
- Incident
Evidence
All complaints are forwarded toconcerned office/ department or personnel for explanation to be
complainant.
Officer for appropriate action. Response will be sent to the complainantthrough a formal letter.
- 8288-8811 local 2290
- South Caloocan:
- North Caloocan:
• Email Address: [email protected]
- [email protected]
• Office Address:
Office of the City Vice Mayor, 5th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
654
PARKS DEVELOPMENT AND ADMINISTRATION OFFICE
655
1 Request for Vegetable Seed Distribution, Urban Gardening, Livestock and Aquaculture Demonstration
Request for various livelihood services provided by the Parks Administration Services.
Office or Division: PAS
Who may avail: Residents of Caloocan, Local Government Offices/ Departments
Letter of Request Client

- Submit Request letter to the Office - Receive request letter approved by None 5 minutes Administrative Staff
of the City Administrator the Office of the City Administrator
- Endorse letter request to the None 5 minutes Agricultural Administrative
Agricultural Administrative Officer Staff
- Provides vegetables seeds to None 1 day Agricultural Administrative
recipient. Staff
- Assign date for distribution or None 5 days Agricultural Administrative
demonstration Staff
None 6 days and
TOTAL
10 minutes
2 Request for Use of people’s Park, Glorietta Park and Amphitheater
Office or Division: PAS

656

Letter of Request Client

- Submit Request letter to the Office - Receive request letter approved by None 2 minutes Administrative Staff
of the City Administrator the Office of the City Administrator
- Check if the venue is available on Php 100.00 5 days Administrative Staff
the date requested
- Inquire if the request was approved - Inform the clients of the venue’s None 5 minutes Administrative Staff
availability
Php 100.00 5 days and
TOTAL
7 minutes

• Feedbacks or queries can also be sent through phone or formal letter. Make sure to provide the
- Client’s name
- Complete Address
forwarded to concerned office/ department or personnel.
657
• Feedbacks or queries sent through phone or formal letter are forwarded to the Office Head/
information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
- 8288-8811 local 2216
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Parks Administration Services, 7th Floor Caloocan City Hall, between 8th and 9th Streets,
658
PERSON WITH DISABILITY AFFAIRS DIVISION
659
1 Issuance of Person with Disability (PWD) Identification Card

Qualified PWDs may secure their ID to claim the benefits and privileges stated by existing laws, rules and procedures
Office or Division: Persons with Disability Affairs Division
Who may avail: PWD residents
New Application
Philippine Registry Form (PRF) for PWD PDAD
Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the applicant
Medical Certificate of Disability (Medical Assessment) (1 original, 2 Attending doctor or medical professional of the applicant
photocopies)
Latest 1x1 photo (1 piece) Client
Authorization Letter (if filed by representative) Client
Renewal/ Lost
PRF for PWD PDAD
Current Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the applicant
(with contact details of Barangay)
photocopies)
Affidavit of Loss (for lost PWD IDs) Client
660

- Secure and fill out PRF for PWD - Receive and check accomplished None 20 minutes Social Welfare Officer II
- Submit accomplished form with PRF with complete set of Officer of the Day
complete requirements to the Social attachments
Welfare Officer II or Officer of the - Verify application in database
Day - Record the PRF in the logbook
- Wait for further instruction - Advise client to wait for the
concerning compliance and prepare assessment results
for interview - Refer to Project Development
Officer II for assessment and
interview
- Assess the application form with the None 15 minutes Project Development
required documents Officer II
- Interview the applicant
- Refer assessed application form to
CSWD:
Social Welfare Officer II/ Technical
Staff Project Evaluation Officer
II
- Receive assessed application form None 10 minutes Social Welfare Officer II
- Process and print PWD Technical Staff
identification card and
corresponding booklets
- Endorse all documents to the
Project Development Officer IV for
approval
- Approve and sign PWD None 5 minutes Project Development
identification card Officer IV
- Endorse to the Officer of the Day Officer-in-Charge
661

- Receive ID Card and booklets - Record approved application form None 5 minutes Social Welfare Officer II
- Sign logbook to acknowledge - Release ID Card and booklets Officer of the Day
receipt of ID and booklets - Ask client to sign logbook to
acknowledge receipt of ID Card and
booklets
2 Application for Person with Disability (PWD) Identification Card (North Caloocan)
Qualified PWDs may secure their ID to claim the benefits and privileges stated by existing laws, rules and procedures
Transaction:
New Application
Philippine Registry Form (PRF) for PWD PDAD
Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the applicant
photocopies)
Renewal/ Lost
PRF for PWD PDAD
Current Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the applicant
(with contact details of Barangay)
662
photocopies)
Affidavit of Loss (for lost PWD IDs) Client
- Secure and fill out PRF for PWD - Receive and check accomplished None 10 minutes Officer of the Day
- Submit accomplished form with PRF with complete set of
complete requirements to the attachments
Officer of the Day - Advise client to wait for the
- Wait for further instruction assessment results
concerning compliance and prepare - Refer application to the PDAO Main
for interview Office at South Caloocan City Hall
- Refer to Project Development None 5 Days Social Welfare Officer II
Officer II for assessment and Officer of the Day
interview
- Assess and Interview client
CSWD:
Project Evaluation Officer
II
- Receive assessed application form None 10 minutes Social Welfare Officer II
- Process and print PWD Technical Staff
identification card and
corresponding booklets
- Endorse all documents to the
Project Development Officer IV for
approval
663

- Approve and sign PWD None 5 minutes Project Development
identification card Officer IV
- Endorse to the Officer of the Day Officer-in-Charge
- Receive ID Card and booklets - Record approved application form None 5 minutes Social Welfare Officer II
- Sign logbook to acknowledge - Release ID Card and booklets Officer of the Day
receipt of ID and booklets - Ask client to sign logbook to
acknowledge receipt of ID Card and
booklets
5 days and
TOTAL None
30 minutes
3 Request for Assistive Device (Wheelchair, Cane, Crutches)

Ensure the efficient and potent delivery of social service necessary to enhance the health, physical fitness, economic and social well-
being of PWDs
Transaction:
Provide three (3) copies each of the following documents:
Request letter addressed to the Mayor Client
PWD ID or any government issued ID Client/ Any government agency issuing identification card
Barangay Certificate of Indigency Barangay residence of the client
Whole body picture Client
664
Social case numbers Client

Medical abstract Attending doctor or medical professional of the client
Authorization letter (in absence of the solicitor) Client
Contact numbers Client
- Submit request letter with the - Receive request letter endorsed by None 1 minute Officer of the Day
required documents to the Office of the Office of the Secretary to the
the Secretary to the Mayor (If not Mayor
informed, follow-up on the status of
request)
- Evaluate request letter as to None 1 minute Day Care Worker II
availability of wheelchairs
- Update/ contact applicant with None 1 minute Project Evaluation Officer
regards to their request II
- Proceed to PDAD - Release requested wheelchair None 1 minute Project Evaluation Officer
Officer of the Day

- Client’s name
- Complete Address
665

information:
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
letter.
666

-
- 8288-8811 local 2269
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Persons with Disability Affairs Division, Ground Floor, Caloocan City Hall, between 8th
667
PUBLIC EMPLOYMENT SERVICES OFFICE
668
1 Application for Local Employment Referrals

Issuance of Local Employment Referrals for partner employers to walk-in applicants to secure favorable employment.
Office or Division: Public Employment Service Office (PESO)
Who may avail: Residents who are of legal age
1. Updated Bio-data/ Resume Client
2. 1x1 ID picture (1 pc) Client
3. Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS,
Pag-IBIG, LGU, Barangay
4. School Credentials (Diploma, Form 138, Certificate of Originating school of client
Graduation, National Certificate, etc.)
TIME
CLIENT STEPS AGENCY ACTIONS REQUIRED FEES PERSON RESPONSIBLE
FRAME
1. Sign in the Daily Transaction 1. Give Daily Transaction None 3 minutes Admin Aide II
Logbook Logbook to client Admin Aide I
Officer of the Day
(PESO)
2. Submit complete 2. Receive the required None 3 minutes Admin Aide II
requirements documents and check for Admin Aide I
completeness Officer of the Day
(PESO)
2.1 Issue a National Skills
Registration System Form
(NSRS) to client when all
requirements were given
3. Fill-out the NSRS Form and 3. Receive the NSRS Form None 4 minutes Admin Aide II
submit upon completion from client Admin Aide I
Officer of the Day
669
TIME
FRAME
(PESO)
3.1 Encode NSRS Form in None 15 minutes Admin Aide II

PESO Employment Admin Aide I
Information System (PEIS) the Officer of the Day
refer to Labor and (PESO)
Employment Officer/s
4. Undergo interview, career 4. Conduct interview, career None 30 minutes Supervising Labor and
guidance, job matching and guidance, job matching and Employment Officer
labor market information labor market information Senior Labor and
Employment Officer
Labor and Employment
Officer III
Officer II
(PESO)
5. Receive Employment 5. Issue Employment Referral None 5 minutes Admin Aide II
Referral for partner company/ for partner company/ employer Admin Aide I
employer to client Officer of the Day
(PESO)
TOTAL None 1 hour
2 Application for Accreditation as Partner Company/ Employer

Application for accreditation with the Public Employment Service Office as Partner Company/ Employer to avail various free services
offered by the Office.
670
Type of Transaction: G2B (Government to Business)
Who may avail: Legal business who wants to partner with PESO for their manpower requirements
1. Letter Request for accreditation addressed to PESO Manager Client
2. Company Profile Client
3. List of Job Vacancies Client
4. Business Permit (original and photocopy) LGU where business is located and registered
5. Department of Trade and Industry (DTI) and/or Security and DTI, SEC
Exchange Commission Registration (original and photocopy)
6. Bureau of Internal Revenue (BIR) 2303 Form (original and BIR

photocopy)
7. Department of Labor and Employment (DOLE) Registration DOLE
Added requirements for Overseas Manpower Agencies
8. Philippine Overseas Employment Administration (POEA) POEA
Registration (original and photocopy)
9. Notarized Job Order/s (original and photocopy) Client
TIME
FRAME
Officer of the Day
(PESO)
2. Submit complete 2. Receive the complete None 3 minutes Admin Aide II
requirements documents and endorse to Admin Aide I
Labor and Employment Officer of the Day
Officer/s (PESO)
671
TIME
FRAME
3. Interview of client 3. Conduct interview of client None 30 minutes Supervising Labor and
Employment Officer
Senior Labor and
Employment Officer
Officer III
Officer II
(PESO)
3. Assessment of client 3. Conduct background None 3 days Supervising Labor and
investigation and assessment Employment Officer
on the legitimacy of client and Senior Labor and
advise the same if qualified for Employment Officer
accreditation Labor and Employment
Officer III
Officer II
(PESO)
4. Receive Accreditation as 4. Issue Certificate of None 5 minutes Admin Aide II
Partner Company/ Employer Accreditation as Partner Admin Aide I
Company/ Employer to client Officer of the Day
(PESO)
None 3 days and 41
TOTAL minutes
672
3 Application for In-House Interviews for Local Employment

Application by Partner Employer in scheduling and conduct of In-House Interviews.
Office or Division: Public Employment Service Office
Who may avail: Accredited Companies/ Employers
1. Letter Request to conduct in-house interviews addressed to Client
PESO Manager
2. Existing accreditation with PESO PESO
TIME
FRAME
Officer of the Day
(PESO)
2. Submit all requirements 2. Receive complete None 3 minutes Admin Aide II
documents and endorse to Admin Aide I
Labor and Employment Officer of the Day
Officer/s (PESO)
3. Receive schedule of in- 3. Advice the client on the None 20 minutes Supervising Labor and
house interviews schedule of in-house Employment Officer
interviews of client Senior Labor and
Employment Officer
Officer III
Officer II
(PESO)
673
TIME
FRAME
3.1. Facilitate the conduct of None 3 days Supervising Labor and
in-house interviews through Employment Officer
various communications to Senior Labor and
stakeholders Employment Officer
Officer III
Officer II
(PESO)
4. Return on scheduled date to 4. Assist client in the conduct None Admin Aide II
conduct in-house interviews of in-house interviews Admin Aide I
Officer of the Day
(PESO)
None 3 days and 26
TOTAL
minutes
4 Application as Beneficiary for the Program: Special Program for Employment of Students (spes)
Special Program for Employment of Students (SPES) is an scheduled annual program that intends to overcome youth unemployment as
it aims to provide poor but deserving high school, vocational or college students the opportunity to be employed and compensated during
summer breaks.
Who may avail: Resident high school, vocational, college students and/or out-of-school youths, 15 years old and
above
1. Duly accomplished SPES Form PESO
2. 2 pcs ID picture (1 1x1 and 1 2x2) Client
674
3. 1 pc long brown envelope

3. Photocopy of Birth Certificate PSA
4. Photocopy of latest Incom Tax Return (ITR) of parents or BIR, Barangay where client resides
Certification issued by BIR that parents are exempted from
payment of tax or Certificate of Indigency from Barangay
5. Photocopy of proof of average passing grade (class card Originating school of client
or form 138) from previous semester (For Students)
6. Original Certification as Out-of-School Youth DSWD, CSWD, Barangay where client resides
TIME
FRAME
1. Sign in the Daily 1. Give Daily Transaction None 3 minutes Admin Aide II
Transaction Logbook Logbook to client Admin Aide I
Officer of the Day
(PESO)
2. Submit complete 2. Receive complete None 10 minutes Admin Aide II
requirements requirements and issue a Admin Aide I
Schedule of Interview Slip Officer of the Day
and advise client when is (PESO)
the schedule to return for
interview
3. Return on the scheduled 3. Conduct interview and None 1 hour Supervising Labor and
date and undergo interview assessment and advise Employment Officer
client on the schedule of Senior Labor and
release of names of Employment Officer
successful SPES Labor and Employment
beneficiary Officer III
Officer II
(PESO)
675
TIME
FRAME
4.1 Selection of qualified None 21 days Supervising Labor and
SPES beneficiaries by the Employment Officer
Department of Labor and Senior Labor and
Employment from all SPES Employment Officer
applicants Labor and Employment
Officer III
4.2 Successful beneficiaries Labor and Employment
are advised to report for Officer II
processing of documents (PESO)
and schedule of orientation
5. If chosen, client beneficiary 5. Process document and None 20 minutes Admin Aide II
returns to office for document advise client beneficiary on Admin Aide I
processing the schedule of orientation Officer of the Day
and schedule of work (PESO)
6. Client beneficiary attends 6. Conducts SPES None 3 hours Supervising Labor and
the scheduled SPES orientation for the Employment Officer
orientation beneficiaries Senior Labor and
Employment Officer
Officer III
Officer II
(PESO)
7. Client beneficiary reports 7. Monitors the daily None 20 days Admin Aide II
for work attendance of client Admin Aide I
beneficiary Officer of the Day
(PESO)
676
TIME
FRAME
8. At the end 20 days, client 8. Receives from client None 15 minutes Admin Aide II
beneficiary submits a daily beneficiary the DTR Admin Aide I
time record (DTR) Officer of the Day
(PESO)
8.1 Process payroll of client None 21 days (from Admin Aide II
beneficiaries submission of DTR Admin Aide I
from all client Officer of the Day
8.2 Advise client beneficiary beneficiaries (PESO)
on the schedule of payout
9. Attend pay-out and claim 9. Facilitate pay-out for None 4 hours Admin Aide II
salary client beneficiary Admin Aide I
Officer of the Day
(PESO)
None 62 days, 8 hours
TOTAL and 8 minutes
*SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES) is covered under R.A. No. 9547 and program guidelines by DOLE.
5 Application as Beneficiary for the Program: Jobstart Caloocan

JobStart Caloocan is a program for young Filipinos that seek to integrate full-cycle employment facilitation service in their school-to-work
transition in order to enhance their employability.
Who may avail: Resident applicant, 18-24 years old, at least high school graduate, not in education, employment
or training
1. Updated Bio-data/ Resume Client
677
4. School Credentials (Diploma, Form 138, Certificate of Originating school of Client
Graduation, National Certificate, etc.)
TIME
FRAME
Officer of the Day
(PESO)
(PESO)
Officer of the Day
(PESO)
Information System (PEIS) Officer of the Day
then refer to Labor and (PESO)
Employment Officer/s
678
TIME
FRAME
4. Client attends Jobstart 4. Labor and Employment None 30 minutes Supervising Labor and
orientation Officer/s conduct orientation Employment Officer
on the Jobstart Caloocan Senior Labor and
Program Employment Officer
Officer III
Officer II
(PESO)
5. Client undergoes interview, 5. Conduct interview, career None 30 minutes Supervising Labor and
career guidance, job matching guidance, job matching and Employment Officer
and labor market information labor market information Senior Labor and
Employment Officer
Officer III
Officer II
(PESO)
6. Client signs participation 6. Labor and Employment None 15 minutes Supervising Labor and
agreement Officer/s prepares participation Employment Officer
agreement for signature and Senior Labor and
advised client on the schedule Employment Officer
of Life Skills Training (LST) Labor and Employment
Officer III
Officer II
(PESO)
679
TIME
FRAME
7. Client returns on scheduled 7. Monitors the daily None 10 days Admin Aide II
date and attend the Life Skills attendance of client Admin Aide I
Training beneficiary Officer of the Day
(PESO)
8. At the end 10 days, client 8. Facilitates the conduct of None 8 hours Supervising Labor and
beneficiary attends the Jobstart Jobstart LST recognition and Employment Officer
LST Recognition and mini job fair Senior Labor and
participates in the mini job fair Employment Officer
Officer III
Officer II
(PESO)
9. Client beneficiary, upon 9.1 Monitors the daily None 90 days Supervising Labor and
instruction from partner attendance and progress of Employment Officer
employer, may attend technical client beneficiary Senior Labor and
training Employment Officer
Officer III
Officer II
(PESO)
680
TIME
FRAME
9. Client beneficiary, upon 9. Monitors the daily None 90 days Supervising Labor and
instruction from partner attendance and progress of Employment Officer
employer, may attend client beneficiary Senior Labor and
internship Employment Officer
Officer III
Officer II
(PESO)
10. Client beneficiary is 10. Prepares report of None Supervising Labor and
successfully placed with successful placement Employment Officer
partner employer and have Senior Labor and
him/her report for work Employment Officer
Officer III
Officer II
(PESO)
None 190 days, 9
TOTAL hours and 6
minutes
*JOBSTART CALOOCAN is a devolved national program covered under R.A. No. 10869 and program implementation guidelines from the Bureau
of Local Employment.
6 Application as Beneficiary for the Program: Tulong Panghanapbuhay sa Ating Displaced Workers (TUPAD)/
Clean-up and Livelihood Assistance Program (CLAP)
TUPAD AND CLAP Programs are community-based package of assistance that provides emergency employment for displaced
workers, underemployed, and unemployed poor, for a minimum period of five days, depending on the nature of work to be performed.
681
Who may avail: All Resident applicant
1. Duly accomplished TUPAD / CLAP Form PESO

4. Certification of Residence Barangay where client is residing
TIME
FRAME
1. Sign in the Daily 1. Give Daily Transaction None 3 minutes Admin Aide II
Transaction Logbook Logbook to client Admin Aide I
Officer of the Day
(PESO)
(PESO)
3. Client undergoes interview 3. Conduct interview and None 1 hour Supervising Labor and
and assessment assessment and advise Employment Officer
client on the schedule of Senior Labor and
release of names of Employment Officer
successful TUPAD/ CLAP Labor and Employment
beneficiary Officer III
Officer II
(PESO)
682
TIME
FRAME
4. Selection of qualified None 5 days Supervising Labor and
TUPAD/ CLAP beneficiaries Employment Officer
from all applicants Senior Labor and
Employment Officer
4.2 Successful beneficiaries Labor and Employment
are advised to report on Officer III
scheduled date for contract Labor and Employment
signing and orientation Officer II
(PESO)
4. If chosen, client beneficiary 4. Labor and Employment None 1 hour Supervising Labor and
report for contract signing and Officer/s conduct orientation Employment Officer
orientation Senior Labor and
Employment Officer
Officer III
Officer II
(PESO)
5. Client beneficiary signs 5. Labor and Employment None 15 minutes Supervising Labor and
contract Officer/s prepares contract Employment Officer
and facilitates signing by Senior Labor and
client beneficiary and Employment Officer
advised the same of the Labor and Employment
schedule of work Officer III
Officer II
(PESO)
6. Client beneficiary reports 6. Monitors the daily None 5 days Admin Aide II
for work attendance of client Admin Aide I
beneficiary Officer of the Day
683
TIME
FRAME
(PESO)
7. At the end 5 days, client 7. Receives from client None 15 minutes Admin Aide II
beneficiary submits a daily beneficiary the DTR and Admin Aide I
time record (DTR) and (AR) Officer of the Day
Accomplishment Report (AR) (PESO)
8 Process payroll of client None 21 days (from Admin Aide II
beneficiaries submission of DTR Admin Aide I
and AR from all Officer of the Day
8.1 Advise client beneficiary client beneficiaries (PESO)
on the schedule of payout
9. Attend pay-out and claim 9. Facilitate pay-out for None 4 hours Admin Aide II
salary client beneficiary Admin Aide I
Officer of the Day
(PESO)
None 31 days, 6 hours
TOTAL
and 21 minutes
*TUPAD and CLAP is a covered under Sangguniang Panlungsod Resolution No. 2404 S2015 and program implementation guidelines OCA-ILEEP.
7 Application for the Conduct of Career Coaching/ Labor Education

Scheduling and conduct of Career Coaching/ Labor Education for graduating high school/ college students to equip them with basic
knowledge on labor standards and labor market information.
Who may avail: Public or Private Schools within the jurisdiction of the City
684

1. Letter Request to conduct Career Coaching/ Labor Education Client
addressed to the City Mayor
TIME
FRAME
1. Submit Letter Request to None 5 minutes
Office of the City Mayor (Mayor’s Office)
2. Upon endorsement from the None 20 minutes Supervising Labor and
Mayor’s Office, the Letter Employment Officer
Request will be scheduled for Senior Labor and
implementation and advise the Employment Officer
client for availability of Labor and Employment
schedule Officer III
Officer II
(PESO)
3. Labor and Employment None 4 hours Supervising Labor and
Officer/s will conduct the Employment Officer
scheduled Career Coaching/ Senior Labor and
Labor Education Employment Officer
Officer III
Officer II
(PESO)
None 4 hours and 25
TOTAL
minutes
685
8 Application for Livelihood Assistance/ Grants

Scheduling and conduct of Livelihood Assistance/ Grants (Subject to availability of funds).
Who may avail: All residents
1. Letter Request for Livelihood Assistance/ Grants addressed Client
to the City Mayor
TIME
FRAME
2. Upon endorsement from the None 20 minutes Supervising Labor and
Mayor’s Office, the Letter Employment Officer
Request will be acted upon Senior Labor and
and scheduled for Employment Officer
implementation. Labor and Employment
Officer III
Client beneficiary will be Labor and Employment
advised on the schedule of Officer II
interview and awarding of (PESO)
assitance/ grants
686
TIME
FRAME
3. Labor and Employment None 4 hours Supervising Labor and
Officer/s will conduct the Employment Officer
scheduled Awarding of Senior Labor and
Livelihood Assistance/ Grants Employment Officer
Officer III
Officer II
(PESO)
None 7 days 4 hours
TOTAL and 20
minutes
9 Labor Counseling Services

Counseling on labor laws, which include labor standards and relations; labor case assistance and dispute resolution.
TIME
FRAME
Officer of the Day
(PESO)
687
2. Client interview and 2. Labor and Employment None 1 hour Supervising Labor and
counselling Officer/s conducts interview, Employment Officer
case assessment and Senior Labor and
counselling Employment Officer
Officer III
Officer II
(PESO)
None 7 days 4 hours
TOTAL and 20
minutes
10 Overseas Filipino Worker’s (OFW) Help Desk

The establishment of OFW Help Desks is mandated by the Migrant Workers’ Act (RA 8042 as amended by RA 10022), and is
institutionalized with a Memorandum of Agreement on Convergence Program for OFWs forged by DOLE, TESDA, POEA and OWWA
with the local government.
These help desks are established at the local level to attend to the problems and concerns of the OFWs and their families, and to provide
information on all aspect of overseas employment.
1. Government Issued Identification Card or Philippine Passport BIR, Post Office, DFA, PSA, SSS, GSIS,
688
TIME
FRAME
Officer of the Day
(PESO)
2. Client interview and 2. Labor and Employment None 1 hour Supervising Labor and
counselling Officer/s conducts interview, Employment Officer
case assessment and Senior Labor and
counselling and advocacy for Employment Officer
OFW reintegration Labor and Employment
Officer III
Officer II
(PESO)
None 7 days 4 hours
TOTAL and 20
minutes
11 In-Center Manpower Skills Training

In-Center Manpower Technical-Vocational Skills Training which are TESDA Recognized offered through the Caloocan City Manpower
Training Center.
Office or Division: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center
Who may avail: All residents, at least high school graduate
2. Photocopy of High school card (Form 138) Originating school of Client
689
3. Photocopy of Barangay Certificate Barangay where the client resides

4. Photocopy of Cedula Treasury
5. 2x2 ID pictures (2pcs) Client
6. Photocopy of Birth Certificate PSA
7. Photocopy of Marriage (for married female) PSA
8. Long folder Client

TIME
FRAME
Officer of the Day
(PESO)
(PESO)
Officer of the Day
(PESO)
690
TIME
FRAME
Information System (PEIS) the Officer of the Day
refer to Manpower (PESO)
Development Officer/s
4. Undergo interview and 4. Conduct interview and None 30 minutes Supervising Manpower
Briefing briefing Development Officer
Senior Manpower
Development Officer
Manpower Development
Officer II
Officer I
(PESO)
5. Receive Enrollment Slip 5. Issue Enrollment Slip to None 5 minutes Admin Aide II
client and advise the same of Admin Aide I
the schedule of classes Officer of the Day
(PESO)
None 1 hour
TOTAL
691
12 Application for Off-Site Technical Training

Scheduling and conduct of Off-Site Short Course Technical Training.
Office or Division: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center (CCMTC)
1. Letter Request for the conduct of Off-Site Technical Training Client
TIME
FRAME
2. Upon endorsement from the None 20 minutes Supervising Manpower
Mayor’s Office, the Letter Development Officer
Request will be acted upon Senior Manpower
and scheduled for Development Officer
implementation. Manpower Development
Officer II
Client beneficiary will be Manpower Development
advised on the schedule Off- Officer I
Site Technical Training (PESO)
3. Manpower Development None 4 hours Supervising Manpower

Officer/s will conduct the Development Officer
scheduled Off-Site Technical Senior Manpower
Training Development Officer
Officer II
692
TIME
FRAME
Officer I
(PESO)
None 4 hours and 25

TOTAL
minutes
13 Application for the Conduct of Livelihood Demonstration

Scheduling and conduct of Livelihood Demonstration.
1. Letter Request for the conduct of Livelihood Training Client
TIME
FRAME
693
TIME
FRAME
Mayor’s Office, or the Development Officer
Community Relations Office, Senior Manpower
the Letter Request will be Development Officer
acted upon and scheduled for Manpower Development
implementation. Officer II
Client beneficiary will be Officer I
advised on the schedule of (PESO)
Livelihood Demonstration

scheduled Livelihood Senior Manpower
Demonstration Development Officer
Officer II
Officer I
(PESO)
None 4 hours and 25
TOTAL minutes
14 Request for the Conduct Of Serbisyong Malapitan

Scheduling and conduct of Serbisyong Malapitan to requestee’s venue.
694

1. Letter Request for the conduct of Serbisyong Malapitan Client
TIME
FRAME
Mayor’s Office, or the Development Officer
Community Relations Office, Senior Manpower
the Letter Request will be Development Officer
acted upon and scheduled for Manpower Development
implementation. Officer II
Client beneficiary will be Officer I
advised on the schedule of (PESO)
Serbisyong Malapitan
scheduled Serbisyong Senior Manpower
Malapitan Development Officer
Officer II
Officer I
(PESO)
None 7 days 4 hours
TOTAL and 20
minutes
695

- Client’s name
- Complete Address
to the client.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
696

formal letter.
• Office Telephone Numbers (PESO Main):
- 8288-8811 loc 2245
- 5336-5704
- 5310-0605
• Office Telephone Numbers (CCMTC South Campus):
- 5310-1461
- 5319-5561
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
- [email protected]
• Office Address:
- PESO Main, 6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,
East Grace Park, Caloocan City
- PESO North, 4th Floor, Social Development Center (SDC) Building, Caloocan North
City Hall, Camarin, Caloocan City
- CCMTC South Campus, CCMTC Building, F. Roxas Stree, between 1st and 2nd
Avenue, Caloocan City
- CCMTC North Campus, Voctech Building, Dona Aurora Street, Libis Camarin,
Barangay 175, Caloocan City
697
PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION)
698
1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information

The Office of the City Mayor - Public Information Division provides research materials, pamphlets community paper, and database
information (e.g. video footages and photo documentation) for reference and documentation files of other offices.
Who may avail: All (students, government employees, media personnel, barangay officials, residents)
Any valid government identification card (photocopy) Client, any government issuing identification card
Request Form OCM-PID
REQUIRED TIME
FEES FRAME
1. Accomplish request form from 1.1 Receive and record request form None 2 minutes Administrative Aide VI
assigned personnel at the receiving with attachments. or Officer of the Day
counter. 1.2 Refer to Administrative Officer V.
OCM-PID
2.1 Check for the availability of data None 5 minutes Administrative Officer V
requested. OCM-PID
(In case of non-availability of data,
OCM-PID shall refer client to
concerned office/department)
2.2 Sign and approve request.
2.3 Endorse to Administrative Aide VI
for referral to concerned personnel
2. Provide data medium for transfer of 3.1 Record approved request. None 2 minutes Administrative Aide VI
requested data. 3.2 Ask client to provide data medium or Officer of the Day
(flash drive, CD, etc.) OCM-PID
3.3 Refer to concerned section for data
transfer.
699
REQUIRED TIME
FEES FRAME
4.1 Transfer requested data (video None 1 hour Administrative Officer II
footages, lay-out, digital (P.R.O. I)
photographs, etc.) on the data (Video Editor or Lay-out
medium provided. Artists)
4.2 Return data medium with OCM-PID
transferred data to Administrative
Aide VI.
3. Receive and acknowledge 5.1 Release requested data to client. None 1 minute Administrative Aide VI
requested data. 5.2 Ask client to sign request form to or Officer of the Day
acknowledge receipt of data. OCM-PID
1 hour and
TOTAL None
10 minutes
2 Provision of Employee’s Identification Card (as per Anti-Red Tape Act)

The Office of the City Mayor - Public Information Division provides ARTA I.D. to the employees of the City Government of Caloocan in
accordance to Anti-Red Tape Act.
Who may avail: City Government of Caloocan employees
ARTA ID Form HRMDO
700
REQUIRED TIME
FEES FRAME
1. Accomplish request form from 1.1 Refer to Human Resource None 1 minute Administrative Aide VI
assigned personnel at the receiving Management and Development or Officer of the Day
counter. Office (HRMDO) to get ARTA ID
OCM-PID
form.
2.1 Sign and provide ARTA ID form. None 2 minutes Administrative Assistant
2.1 Advise client to return to OCM-PID HRMDO
2. Provide data medium for transfer of 3.1 Verify and record accomplished None 2 minutes Administrative Aide VI or
requested data. ARTA ID form with signature of Officer of the Day
assigned HRMDO personnel. (Photographer; Lay-out
3.2 Capture the photo of the client. Artist)
3.3 Lay-out ARTA ID. OCM-PID
3.4 Inform client that the
releasing/follow-up of ARTA ID is in
HRMDO.
4.1 Verify and approve the information None 1 minute Administrative Officer V
in the printed ARTA ID. OCM-PID
4.2 Endorse the printed ARTA ID to
HRMDO for signature of HRMDO-
OIC.
5.1 Sign approved ARTA ID. Officer-in-Charge
HRMDO
4.1 Receive ARTA ID 6.1 Release ARTA ID. None 1 minute Administrative Assistant
4.2 Proceed to OCM-PID for lamination HRMDO
of ARTA ID
5.1 Present the signed release form for 7.1 Verify the information in the signed None 1 minute Administrative Aide VI or
the lamination of ARTA ID. release form. Officer of the Day
5.2 Receive laminated ARTA ID. 7.2 Record released ARTA ID.
701
REQUIRED TIME
FEES FRAME
7.3 Laminate and give ARTA ID to the (Photographer; Lay-out
client. Artist)
OCM-PID
3 Provision of Database Information through Electronic Mail (e-mail)

The Office of the City Mayor - Public Information Division provides database information (e.g. video footages, photo documentation,
Baseline information) for reference of other agencies/organizations.
Who may avail: All
Request Letter (soft copy) Client
REQUIRED TIME
FEES FRAME
1. Send request letter for 1.1 Receive request letter through e-mail. 2minutes Administrative Aide VI
data/information through google 1.2 Acknowledge, print, and record
None or Officer of the Day
mail address request.
[email protected]. OCM-PID
1.3 Endorse to Administrative Officer V.
2.1 Check for the availability of 2 minutes Administrative Officer V
data/information. OCM-PID
(In case of non-availability of data,
None
OCM-PID shall refer client request to
concerned office/department)
702
REQUIRED TIME
FEES FRAME
2.3 Endorse to Administrative Officer II
to send requested data to the client
through e-mail.
2. Acknowledge receipt of requested 3.1 Send requested data/information to None 5 minutes Administrative Officer II
data/information through e-mail. the client through e-mail. OCM-PID
4 Coverage and Documentation of City Events

Who may avail: All
REQUIRED TIME
FEES FRAME
1. Accomplish request form from 1.1 Receive, validate, and record request None 2 minutes Administrative Aide VI
assigned personnel at the receiving in the logbook. or Officer of the Day
counter. 1.2 Refer to Administrative Officer V. OCM-PID
2. Receive confirmation from OCM- 2.1 Check the schedule of coverage. None 2 minutes Administrative Officer V
PID. (In case of full schedule, the OCM- OCM-PID
PID shall inform client on the
unavailability of coverage team on
the event date.)
703
REQUIRED TIME
FEES FRAME
2.3 Refer to Administrative Aide VI for
schedule of Coverage Team.
3. Receive assistance on coverage 3.1 Record and post to Schedule Board None 5 minutes Administrative Aide VI
and documentation during the city for Coverage and Documentation. or Officer of the Day
event. 3.2 Inform the Coverage Team for the
OCM-PID
event schedule.
4.1 Cover and document the city event. None 4 hours Administrative Officer II
OCM-PID
4 hours
TOTAL None and 9
minutes
5 Production of Audio-Visual Presentation

Who may avail: All
REQUIRED TIME
FEES FRAME
2. Accomplish request form from 2.1 Receive and record request form. Administrative Aide VI
assigned personnel at the receiving 2.2 Refer request to Administrative Officer None 5 minutes
counter. or Officer of the Day
V.
704
REQUIRED TIME
FEES FRAME
OCM-PID
3. Discuss the concept, theme, and 3.3 Validate the request. Administrative Officer V
materials with OCM-PID. 2.4 Discuss with the client the OCM-PID
particulars of the request. None 30 minutes
2.5 Endorse request form to Office-in-
Charge for approval.
3.1 Sign and approve request. None 5 minutes Officer-in-Charge
3.3 Refer to Administrative Officer V for
OCM-PID
designation of task.
2.4 Designate task to Production None 10 minutes Administrative Officer V
Section for outlining, scripting, OCM-PID
video/photo shooting, and editing.
2.5 Check for the schedule of video
shoot and relay to Production
Section.
3. Provide details about the materials 5.1 Coordinate with the client for the None 2 hours Administrative Officer II
needed for Audio-Visual Presentation details needed for the script. OCM-PID
5.2 Conceptualize outline and script for
Audio-Visual Presentation.
6.1 Shoot video and photo materials for None 2 days Administrative Officer II
audio-visual presentation.
(Cameraman,
6.2 Screen the video and photo
materials for video editing. Photographer)
OCM-PID
7.1 Edit video based on the script. None 1 day Administrative Officer II
7.2 Check the Audio-Visual
(Video editor)
Presentation for final review and
revision. OCM-PID
705
REQUIRED TIME
FEES FRAME
7.3 Endorse the Audio-Visual
Presentation to Officer-in-Charge for
approval.
8.1 Approve and endorse Audio Visual None 3 minutes Officer in Charge
Presentation to Administrative
OCM-PID
Officer II.
4. Provide data medium for transfer of 9.1 Advise client to provide data None 5 minutes Administrative Officer II
request medium for transfer of request.
(Video editor)
9.2 Transfer the requested Audio-Visual
Presentation to the data medium OCM-PID
provided.
9.3 Refer to Administrative Aide VI for
the provision of the requested
Audio-Visual Presentation to the
requesting party.
5. Receive and acknowledge requested 10.1 Release the requested Audio- None 2 minutes Administrative Aide VI
Audio-Visual Presentation. Visual Presentation.
or Officer of the Day
10.2 Ask the requesting party to sign
the acknowledge receipt/release OCM-PID
form.
3 days and
TOTAL None
1 hour

706

- Client’s name
- Complete address
information:
- Client’s name
- Complete address
- Incident
- Evidence
complainant.
707

letter.
- 5336-5598
- 8288-8811 local 2230
• Email Address:
- [email protected]
• Office Address:
- Office of the City Mayor - Public Information Division, 6th Floor Caloocan City Hall,
708
SANGGUNIANG PANLUNGSOD
709
1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s
(SP) Sessions/ Meetings
Submission of proposed legislative measures by the City Councilors, Barangays Ordinances and letters/petitions from the citizen of
Caloocan City for Agenda.
A. Legislative Measures
OFFICE OR DIVISION: SP– Administrative Services Section and Legislative and Research Section
WHO MAY AVAIL: Caloocan City Councilors
Proposed Legislative Measures City Councilors
FEES TO PROCESSING
BE PAID TIME
1. Submit Proposed SP 1.1 Receive and record document/ copy None 10 minutes Administrative Assistant III
Resolution and/or of Proposed SP Resolution and/or Administrative Section
Ordinance for inclusion in Ordinance for evaluation.
the Agenda by FRIDAY at Refer submitted document to the Office of the Sangguniang
TWO O’CLOCK in the 1.2 Secretary to the Sangguniang Panlungsod – Secretariat
afternoon. Panlungsod. Services
2.1 Review and evaluate submitted None 30 minutes Secretary to the
document. Sangguniang Panlungsod II
2.2 Refer reviewed document to the
Administrative/Legislative and Office of the Sangguniang
Research Section for inclusion in the Panlungsod – Secretariat
Agenda. Services
710
FEES TO PROCESSING
BE PAID TIME
3. Endorse the Proposed SP None 30 minutes Administrative Officer
Resolution and/or Ordinance to the Local Legislative Staff
Majority Floor Leader for inclusion in Officer
the Agenda. Administrative/Legislative
and Research Section
4.1 Review the Proposed SP Resolution None 4 hours Majority Floor Leader
and/or Ordinance for inclusion in the Office of the Sangguniang
Agenda. Panlungsod – Legislative
Prepare agenda and all matters to Services
4.2 be taken up by the SP in its
session/meeting.
4.3 Endorse agenda to the Presiding
Officer for approval.
5.1 Review the prepared agenda. None 4 hours City Vice Mayor
5.2 Approve and endorse the prepared Office of the City Vice
agenda to the Sangguniang Mayor
Panlungsod Secretariat.
2. Receive approved agenda 6. Reproduce and distribute approved None 30 minutes Administrative Officer
to be tackled in the agenda to the City Councilors. Office of the Sangguniang
session. Panlungsod – Secretariat
Services
None 1 day, 1 hour
TOTAL and
40 minutes
B. Barangay Ordinances
OFFICE OR DIVISION: SP – Administrative Services Section and Legislative and Research Section
WHO MAY AVAIL: 188 Barangays of Caloocan City
711

1. Barangay Ordinances 188 Barangays of Caloocan City
2. Attachments
Barangay Ordinance Requirements
• Public Hearing.
• Public Posting of Notice in 3 conspicuous places.
• Minutes and Signatures who are present during the
meeting.
• Invitation regarding the meeting.
• Submit within 10 days after approval.
• Must be 18 copies.
FEES TO PROCESSING
BE PAID TIME
1. Submit approved Barangay 1.1 Receive and record copy of None 10 minutes Administrative Assistant III
Ordinance for inclusion in approved Barangay Ordinance Administrative Section
the Agenda by FRIDAY at for evaluation. Office of the Sangguniang
TWO O’CLOCK in the 1.2 Refer submitted document to Panlungsod – Secretariat
afternoon. the Secretary to the Services
Sangguniang Panlungsod.
2. Refer reviewed document to the None 30 minutes Secretary to the
Legislative and Research Sangguniang Panlungsod II
Section for inclusion in the Office of the Sangguniang
Agenda for the next session. Panlungsod – Secretariat
Services
3. Refer the said barangay None 5 hours • Committee on
ordinance to different standing Appointments
committees during session. • Committee on Barangay
Affairs
• Committee on
Comminuty
Development, Parks and
Playgrounds.
712
FEES TO PROCESSING
BE PAID TIME
• Committee on
Cooperatives, Non-
Governmental
Organizations and
People’s Organization
• Committee on Education
• Committee on Energy
and Water Resources
• Committee on
Engineering and Public
Works
• Committee on
Environmental Protection
• Committee on Ethics and
Discipline
• Committee on Finance
and Appropriations
• Committee on Games
and Amusement
• Committee on Good
Government and Justice
• Committee on Health and
Sanitation
• Committee on Human
Rights
• Committee on Industrial
Relations
• Committee on Land Use
and Urban Planning
713
FEES TO PROCESSING
BE PAID TIME
• Committee on Laws,
Internal Rules and
Regulations
• Committee on Market
and Slaughterhouse
• Committee on Overseas
Filipino Workers
• Committee on Persons
with Disabilities and
Special Needs
• Committee on Police,
Civil and Military
Relations
• Committee on Public
Welfare and Public
Service
• Committee on Real
Estate/Landed Estates,
Subdivisions Housing
and Assessment
• Committee on Senior
Citizens
• Committee on Style
• Committee on Tourism
and Cultural Affairs
• Committee on Trade
Commerce and Industry
• Committee on
Transportation and
Communication
714
FEES TO PROCESSING
BE PAID TIME
• Committee on Urban
Poor
• Committee on Ways and
Means
• Committee on Family
Relations, Child Welfare
and Women
• Committee on Youth and
Sports Development
• Committee of the Whole
• Tricycle and Pedicab
Franchising Board
(TPFB)
4. Committee Hearing to be None 30 days * • Committee on
conducted by the different Appointments
committees to be • Committee on Barangay
attended by Barangay officials. Affairs
• Committee on
Comminuty
Playgrounds.
• Committee on
Cooperatives, Non-
Governmental
Organizations and
• Committee on Energy
and Water Resources
715
FEES TO PROCESSING
BE PAID TIME
• Committee on
Works
• Committee on
Discipline
and Appropriations
• Committee on Games
and Amusement
Sanitation
Rights
Relations
and Urban Planning
Internal Rules and
Regulations
• Committee on Market
and Slaughterhouse
Filipino Workers
716
FEES TO PROCESSING
BE PAID TIME
Special Needs
• Committee on Police,
Civil and Military
Relations
Welfare and Public
Service
Subdivisions Housing
and Assessment
Citizens
• Committee on
Transportation and
Communication
• Committee on Urban
Poor
Means
and Women
717
FEES TO PROCESSING
BE PAID TIME
Sports Development
Franchising Board
(TPFB)
5. Receive Committee Report for None 5 minutes • Committee on
approval by the City Councils in Appointments
the next session • Committee on Barangay
Affairs
• Committee on Comminuty
Playgrounds.
• Committee on
Cooperatives, Non-
Governmental
Organizations and
• Committee on Energy and
Water Resources
• Committee on
Works
• Committee on
Discipline
and Appropriations
718
FEES TO PROCESSING
BE PAID TIME
• Committee on Games and
Amusement
Sanitation
Rights
Relations
and Urban Planning
Internal Rules and
Regulations
• Committee on Market and
Slaughterhouse
Filipino Workers
Special Needs
• Committee on Police, Civil
and Military Relations
Welfare and Public
Service
719
FEES TO PROCESSING
BE PAID TIME
Subdivisions Housing and
Assessment
Citizens
• Committee on
Transportation and
Communication
• Committee on Urban Poor
Means
and Women
Sports Development
Franchising Board (TPFB)
1. Receive action taken by the 6. Furnishing copy of None 1 day Secretary to the
City Council communications, reports, Sangguniang Panlungsod II
actions of City Council to the Office of the Sangguniang
concerned Barangay relative to Panlungsod – Secretariat
their Barangay measures. Services
720
FEES TO PROCESSING
BE PAID TIME
None 31 days 5
TOTAL hours 45
minutes
* Section 57 of Republic Act NO. 7160
C. Barangay Budget
OFFICE OR DIVISION: SP – Administrative Services Section and Legislative and Research Section
WHO MAY AVAIL: 188 Barangays of Caloocan City
1. Proposed Barangay Budget (Ordinances) 188 Barangays of Caloocan City
FEES TO PROCESSING
BE PAID TIME
1. Submit Barangay Budget 1.1 Receive and record copy of None 10 minutes Administrative Assistant III
from the City Budget approved Barangay Budget for Administrative Section
Office for inclusion in the evaluation.
Agenda by FRIDAY at 1.2 Refer submitted document to the Office of the Sangguniang
TWO O’CLOCK in the Secretary to the Sangguniang Panlungsod – Secretariat
afternoon. Panlungsod. Services
2.1 Review and evaluate submitted None 30 minutes Secretary to the
document. Sangguniang Panlungsod II
2.2 Refer reviewed document to the
Legislative and Research Section for Office of the Sangguniang
inclusion in the Agenda. Panlungsod – Secretariat
Services
721
FEES TO PROCESSING
BE PAID TIME
3. Refer the said barangay ordinance None 5 hours • Committee on Finance
to different standing committees and Appropriations
during session. • Committee on Barangay
Affairs
Sports Development
4. Committee Hearing to be conducted 60 days * • Committee on Finance

by the different committees to be and Appropriations
attended by Barangay officials. • Committee on Barangay
Affairs
Sports Development
5. Receive Committee Report for None 5 minutes • Committee on Finance

approval by the City Councils in the and Appropriations
next session • Committee on Barangay
Affairs
Sports Development
6. Sign Letter of Review by the 1 day • Committee on Finance

members of the City Councilors and Appropriations
• Committee on Barangay
Affairs
Sports Development
722
FEES TO PROCESSING
BE PAID TIME
2. Receive Signed Letter of 7. Endorse the Letter of review to the None 30 minutes Secretary to the
Review to the City Budget City Budget Office. Sangguniang Panlungsod II
Office from the SP
Secretariat Services. Office of the Sangguniang
Panlungsod – Secretariat
Services
None 61 days 6
TOTAL hours 15
minutes
* Section 333 of Republic Act NO. 7160
2 Provision of Photocopies of Documents

Submit a request letter or accomplish the request form.
OFFICE OR DIVISION: SP – Records Section
WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents
2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services
FEES TO PROCESSING
BE PAID TIME
1. Submit request letter 1.1 Receive request letter and/or None 5 minutes Administrative Assistant III
and/or accomplished accomplished Request Form. Administrative Section
Request Form 1.2 Refer submitted documents to the
Administrative Division and
723
Secretary to the Sangguniang Office of the Sangguniang

Panlungsod. Panlungsod – Secretariat
Services
2. Conduct interview 2.1 Review request. None 5 minutes Secretary to the
regarding the request. 2.2 Conduct interview with clients Sangguniang Panlungsod II
regarding the request.
2.3 Approval of request letter/form Supervising Administrative
Officer
Office of the Sangguniang
Services
3. Receive photocopies of 3.1 Photocopies of requested None 10 minutes Supervising Administrative
requested documents. documents to client. Officer
Record Officer II
Services
3 Request for Certified True Copies of Documents

Submit a request letter or accomplish the request form.
OFFICE OR DIVISION: SP – Records Section
WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents
2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services
724
FEES TO PROCESSING
BE PAID TIME
1. Submit request letter 1.1 Receive request letter and/or None 5 minutes Administrative Assistant III
and/or accomplished accomplished Request form. Administrative Section
Request Form. 1.2 Refer submitted documents to the
Administrative Division and Office of the Sangguniang
Secretary to the Sangguniang Panlungsod – Secretariat
Panlungsod for approval. Services
2. Conduct interview 2.1 Review request. None 5 minutes Secretary to the
regarding the request. 2.2 Conduct interview with clients Sangguniang Panlungsod II
regarding the request.
2.3 Approved request letter/form Supervising Administrative
Officer
Services
3.1 Receive Order of Payment 3.1 Issue OP for the Certified True Copy None 5 minutes Record Officer II
(OP) for the Certified True of requested document. Office of the Sangguniang
Copy of requested 3.2 Advise to proceed to City Treasury Panlungsod – Secretariat
document. Proceed to Department (CTD) for payment. Services
3.2 CTD for payment.
4.1 Pay the corresponding fee. 4.1 Receive and process the payment. P30.00 5 minutes Cashier
4.2 Receive the Official 4.2 Issue OR. (first page) City Treasury Department
Receipt (OR). P10.00
(succeedin
g pages)
5. Submit OR to Office of the 5.1 Receive proof of payment. None 5 minutes Record Officer II
Sangguniang Panlungsod – 5.2 Prepare documents for signature of Office of the Sangguniang
Secretariat Services. the Secretary to the Sangguniang Panlungsod – Secretariat
Panlungsod. Services
5.3
725
FEES TO PROCESSING
BE PAID TIME
Approve and affix signature of the
Secretary to the Sangguniang
Panlungsod to certify document.
6. Receive Certified True 6. Release Certified True Copy of None 10 minutes Supervising Administrative
Copy of documents by the documents to the client. Officer
client. Record Officer II
Services
P30.00
(first page)
TOTAL P10.00 35 minutes
(succeedin
g pages)

- Client’s name
- Complete Address
726

to the client.
information:
- Client’s name
- Complete Address
- Incident
- Evidence
personnel. All complaints are forwarded toconcerned office/ department or personnel for
727

- 8288-8811 local 2231/ 2232
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Sangguniang Panlungsod, 5th Floor Caloocan City Hall, between 8th and 9th Streets,
728
SPORTS DEVELOPMENT AND RECREATION SERVICES
729
1 Request for Sports Equipment

The Sports Development and Recreation Office provides assistance on request of Caloocan Citizens regarding Sports Materials,
Trophies and Athletes Fund Assistance.
OFFICE OR DIVISION: Sports Development and Recreation Office (SDRO)

TYPE OF TRANSACTION: Government to Citizen
WHO MAY AVAIL: Residents of Caloocan
28. Request Letter Client
29. Any valid identification card (original and photocopy) Client, any government agency issuing ID
1. Prepare and submit request 1.1 Receive and record request letter with None 5 minutes Administrative Aide VI
letter addressed to City attachments. or
Mayor thru Ms. Maria Dainty 1.2 Endorse to CGADH II/ Officer in Officer of the Day
A. Abelardo. Charge for approval. SDRO
2.1 Review request letter and prepare None 10 minutes CGADH II
endorsement letter. or
2.2 Refer documents to Administrative Officer-in-Charge
Aide VI for endorsement to the Office SDRO
of the City Mayor.
2. Wait for further advise. 3.1 Record endorsement letter in the None 5 minutes Administrative Aide VI
logbook. or
3.2 Forward the endorsement letter and Officer of the Day
request letter to Office of the City SDRO
Mayor for approval.
730
3.3 Inform client that the request letter is

forwarded to Office of the City Mayor
for approval and wait for further
advise.
4.1 Evaluate and approve request letter. None 15 minutes Office of the City Mayor
Endorse approved request to SDRO.
4.2 (In case of disapproved requests,
inform client and explain reasons for
disapproval)
3.1 Receive notification and 5.1 Received the approved request from None 10 minutes Administrative Aide VI
receiving copy of the Office of the City Mayor. or
request to present at Office 5.2 Inform client on the release of Officer of the Day
of the Mayor. approved request. SDRO
3.2 Acknowledge receipt of
requested sports materials,
trophies or athletes fund
assistance.
2 Borrowing of Sports Equipment

The Sports Development and Recreation Office provides assistance on borrowing of sports equipment for Barangay League and other
sports tournaments in Caloocan City.
OFFICE OR DIVISION: Sports Development and Recreation Office (SDRO)

TYPE OF TRANSACTION: Government to Citizen
WHO MAY AVAIL: Residents of Caloocan
731

1. Request letter Client
2. Any valid identification card (original and photocopy) Client, any government agency issuing ID

1.1 Prepare and submit request 1.1 Receive and record request letter with None 10 minutes Administrative Aide VI
letter addressed to City attachments. or
Mayor or Ms. Maria Dainty 1.2 Endorse to CGADH II/ Officer in Officer of the Day
A. Abelardo. Charge for approval. SDRO
1.2 Fill out Transmittal Form
then return.
2.1 Review request letter. None 10 minutes CGADH II
2.2 Sign and approve the request. or
2.3 Endorse to Administrative Aide VI or Officer-in-Charge
Officer of the day for the releasing of SDRO
sports equipment at Buena Park.
(In case of non-availability of sports
equipment, SDRO shall inform the client)
2.1 Proceed to Buena Park, with 3.1 Record approved request. None 10 minutes Administrative Aide VI
SDRO Staff, for pickup of 3.2 Coordinate with the Buena Park Staff or
sports equipment. for the release of sports equipment to Officer of the Day
2.2 Acknowledge receipt of be borrowed. SDRO
sports equipment and 3.3 Assign SDRO Staff to accompany the
Transmittal Slip. client and pick up the sports
equipment at the Buena Park.
3.4 Provide Transmittal Slip and advise
client to surrender it upon return of
borrowed sports equipment.
732
3.1 Return/Surrender the sports 4.1 Record and check condition of the None 5 minutes Administrative Aide VI
equipment with Transmittal returned sports equipment with or
Slip after the duration of transmittal slip after the duration of Officer of the Day
sports tournament. sports tournament. SDRO

- Client’s name
- Complete Address
to the client.
733
information:
- Client’s name
- Complete Address
- Incident
- Evidence
734
- 8288-8811 local 2241
- South Caloocan:
- North Caloocan:
• Email Address:
- [email protected]
• Office Address:
- Sports Development and Recreation Office, 7th Floor Caloocan City Hall, between
8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
735
UNIVERSITY OF CALOOCAN CITY
736
1 Enrollment of New Students
Office or Division: Registrar’s Office

Who may avail: Freshmen Passers
Passer’s Slip
High School Card, Diploma, Good Moral, Medical Certificates, Birth Certificates from PSA, Guidance Counselor’s Office
Parent/Student Voter’s ID, 2x2 ID photo (4pcs), Long Brown Envelope
1. Submit required documents for 1. Guidance Counsellor’s Office receive Instructor III
assessment and verification all required documents and check for UCC
completeness None 10 minutes Guidance Service Specialist
II
UCC
2. Secure Adviser’s form 2. Interview with Head/Coordinator of CGADH II
the college Department and Issue Professor I
adviser’s form None 10 minutes Associate Professor IV
Associate Professor II
UCC
3. Secure Order of payment at the 3. Issue Order of Payment Misc. Fee Administrative Officer I
University Accounting Office PhP 70.00 1 minute UCC
Lab.
PhP 100.00
4. Pay the required fees at the 4. Cashier receive payment Amount to Revenue Collection Clerk II
Treasurer’s office, at the Caloocan City be paid will CTO
Hall be based on 3 minutes
the
computed
737
order of
payment
5. Issuance of Registration form 5. MIS staff issue Registration Form Computer Programmer III
None 5 minutes UCC
6. Submission of Registration form at 6. Receive and validate Registration Admin Aide III
the Registrar’s Office form for “ENROLLED” stamping None 3 minutes UCC
TOTAL PhP 170.00 32 minutes
2 Enrollment for Graduate School New Students

Who may avail:
Application form, 4 pcs 2x2 ID picture, Original TOR, At least 2
years work experience, 2 letters of recommendation, Permit to
study/ Certificate of Employment, Birth Certificate PSA/Marriage
Graduate School Office
certificate if Married, X-Ray and Medical Certificate, Proof of
Residency (Voter’s ID or Voter’s Certificate), 1 long brown
envelope.
1. Submit initial requirements for 1. Graduate School staff receive the Registrar III
assessment and verification initial requirement from the applicant None 10 minutes UCC
738
2. Entrance Examination 2. Graduate School staff will get the Officer of the day
photocopy of receipt for entrance fee UCC
PhP 100.00 3 hours
before taking entrance examination
3. Interview with the Dean of the 3. The Dean will interview the applicant Registrar III
Graduate School to assess the tuition fee to be paid and UCC
None 10 minutes
if the applicant is qualified for Graduate
School.
4. Secure Adviser’s Form 4. The Graduate School Department Registrar III
will issue the adviser’s form None 3 minutes UCC
5. Secure Order of Payment at the 5. Issue Order of Payment Misc. Fee: Administrative Officer I
University Accounting Office Medical/ UCC
Dental
Fee – 200
Library
Fee 300,
Social
Activity Fee
250
Tuition 3 minutes
Fees:
Masteral
Caloocan
City
Resident
250 per unit
Non-
resident 350
per unit
739
Doctoral:
Caloocan
City
Resident
350 per unit
Non-
resident
Non-
Resident
550 per unit
6. Pay the required fees at the Cashier receive payment Amount to Revenue Collection Clerk II
Treasurer’s Office, Caloocan City Hall be paid will CTO
be based on
the 3 minutes
computed
order of
payment
7. Issuance of Registration Form MIS staff issue Registration Form Computer Programmer III
None 5 minutes
UCC
1 hour and
TOTAL None
34 minutes
3 Enrollment for Old Students

Who may avail: Old Students
740

Student Old Registration’s form Registrar’s Office (if lost)
Summary of Grades College Head/ Coordinator
Midterm and Final Permit Accounting Office
1. Submission of requirements, 1. Adviser’s slip will be issued to CGADH II
interviews and issuance of Adviser’s student by the head/coordinator of the Professor I
slip college dept. None 5 minutes Associate Professor IV
Associate Professor II
UCC
2. Secure Order of Payment from the 2. Issue Order of payment to student Misc. Fee Administrative Officer I
University Accounting office Php 70.00 UCC
3 minutess
Lab.
PhP 100.00
4 Enrollment for Graduate School Old Students

Who may avail: Old Students
Student Old Registration Form, 2x2 ID picture for Academics, Registrar’s Office (if lost)
Student Old Registration Form, 2x2 ID Picture and manuscript College Head/ Coordinator
Chapter 1-3 for Thesis and Dissertation Only. Accounting Office
741
1. Submission of requirements, 1. Adviser’s slip will be issued to Registrar III

interviews and issuance of Adviser’s student by the Graduate School Staff None 5 minutes UCC
slip with the sign of the Dean.
2. Secure Order of Payment from the 2. Issue Order of payment to student Misc. Fee: Administrative Officer I
University Accounting office Medical/ UCC
Dental
Fee – 200
Library
Fee 300,
Social
Activity Fee
250
Tuition
Fees:
Masteral
Caloocan
City 3 minutes
Resident
250 per unit
Non-
resident 350
per unit
Doctoral:
Caloocan
City
Resident
350 per unit
Non-
resident
742
Non-
Resident
550 per unit
3. Secure Order of Payment at the Amount to Revenue Collection Clerk II
University Accounting Office be paid will CTO
be based on
the 3 minutes
computed
order of
payment
743
LIST OF DEPARTMENTS AND OFFICES

Office Address Contact Information
City Engineering Department 7th Floor Caloocan City Hall, between 8th 8288 - 8811 loc. 2227
and 9th Street, 8th Avenue, East City Grace 5336 - 5610
Park, Caloocan City Email:
[email protected]
City Environmental Management 6th Floor Caloocan City Hall, between 8th 8288 - 8811 loc. 2275
Department and 9th Street, 8th Avenue, East City Grace Email:
Park, Caloocan City [email protected]
City Waterworks System Services
Public Safety and Traffic Management 6th Floor Caloocan City Hall, between 8th 8288-88-11 Loc. 2303
Department and 9th Street, 8th Avenue, East City Grace 310 – 4742
P. Galauran St., 7th Ave. West., Cal. City [email protected]
[email protected]
Business Permits and Licensing Office 1st Floor Caloocan City Hall, between 8th 8288 - 8811 loc. 2217
[email protected]
City Economic and Investment 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2307
Promotion Office and 9th Street, 8th Avenue, East City Grace Email:
Cooperative Development and 3rdrd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2304
Coordinating Division and 9th Street, 8th Avenue, East City Grace Email:
Park, Caloocan City
744

[email protected]
Cultural Affairs and Tourism Office 3rdrd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2286
[email protected]
Parks Development and 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2216
Administration Services and 9th Street, 8th Avenue, East City Grace Email:
Public Employment Services Office 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2245
[email protected]
Caloocan Anti-Drug Abuse Office 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2278
[email protected]
Caloocan City Medical Center 450 A Mabini St., Poblacion, Caloocan City 5310 – 0308 / 5310 – 0464 /
5310 - 1463
Email:
[email protected]
Caloocan City North Medical Center Camarin Road, Caloocan City 8282 – 3397
Email:
ccnmc16gmail.com
745

City Disaster Risk Reduction and 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2295 / 5310 - 6972
Management Office and 9th Street, 8th Avenue, East City Grace Email:
City Gender and Development 8th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2270
Resource and Coordinating Office and 9th Street, 8th Avenue, East City Grace Email:
City Health Department 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2284
and 9th Street, 8th Avenue, East City Grace Email:
City Social Welfare Development 1st Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2302
City Veterinary Services 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2234
Local Youth Development Division 5th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2309
and 9th Street, 8th Avenue, East City Grace
Park, Caloocan City
Housing and Resettlement Office 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2260 / 5336 - 5693
Office for Senior Citizen Affairs 1st Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2258
746

People’s Law Enforcement Board 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2244 / 5310 - 2330
Persons with Disability Affairs Division 1st Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2269
Sports Development and Recreation 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2241
Office and 9th Street, 8th Avenue, East City Grace Email:
University of Caloocan City Biglang Awa St., corner 11th Ave., Catleya, 5310 – 6843
Caloocan City Email:
[email protected]
City Accounting Department 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2250
City Assessment Department 1st Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2210
City Budget Department 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2220
747

City Treasury Department 1st Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2271
and 9th Street, 8th Avenue, East City Grace 5336 – 5596/ 5336 - 5590
[email protected]
Barangay Secretariat 3rdrd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2310 / 5336 - 5592
Park, Caloocan City
City Civil Registry Department 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2240/2249
[email protected]
City General Services Department 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2211
[email protected]
City Legal Department 8th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2265/ 2266
Park, Caloocan City
caloocancitylegaldepartment @gmail.com
City Planning and Development 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2247 / 5336 - 5687
[email protected]
748

City Zoning Administration Office 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2243
[email protected]
Human Resource Management and 6th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2239/ 2252 / 5310 - 8499
Development Office and 9th Street, 8th Avenue, East City Grace Email:
Information Technology Development 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2221
Office and 9th Street, 8th Avenue, East City Grace 5336 – 5689 / 5336 - 5690
[email protected]
Internal Audit Services 7th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2261 / 310 - 0007
Park, Caloocan City
Office of the City Building Official 2nd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2235/ 2300
Park, Caloocan City
Office of the Secretary to the Mayor 8th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2238/ 2306
[email protected]
Public Information Division 3rdrd Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2230 / 5336 - 5598
749

Office of the Vice Mayor 5th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2290 / 5319 - 5237
Sangguniang Panlungsod – 5th Floor Caloocan City Hall, between 8th 8288-88-11 loc. 2231/ 2232
Secretariat Services and 9th Street, 8th Avenue, East City Grace 5336 - 5612
[email protected]
750

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LOCAL GOVERNMENT UNIT OF

IV. Service Pledge:

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES ..................................................................................................................................... 1

CITY GENERAL SERVICES DEPARTMENT ......................................................................................................................................................................... 32

10 Actions on Violations of the Zoning Ordinance ........................................................................................................................................................ 85

PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT ................................................................................................................................. 145

16 Transfer Tax Assessment............................................................................................................................................................................................. 237

4 Barangay Complaints and Inquiries Assistance (Electronic Mail) ....................................................................................................................... 266

15 Issuance of Medical Certificate for In-patient and ER Client ............................................................................................................................... 309

9 Pag-Asa Youth Association ........................................................................................................................................................................................... 432

1 Request for Informative/ Reference Materials ........................................................................................................................................................... 480

18 Memorandum Order ....................................................................................................................................................................................................... 525

6 GSIS Loan Application .................................................................................................................................................................................................... 571

7D Signing of Various Documents - Locational Clearance........................................................................................................................................ 641

UNIVERSITY OF CALOOCAN CITY ...................................................................................................................................................................................... 736

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES

BUSINESS PERMIT AND LICENSING OFFICE

1 New Business Permit

26. Real Estate Lessor Office of the City Building Official

2 Renewal of Business Permit

1. Copy of Business / Mayor’s Permit for the preceding year (1 Client

3 Certification of Business Status

4 Certified True Copy of Business/ Mayor’s Permit

Office or Division: Business Permits and Licensing Office

6 Amendment of Business/ Mayor’s Permit

If change of ownership (Single Proprietorship to Corporation

For single proprietorship:

7 Mayor’s Permit on Occupation

4. Posting Permit (for Security Agency)

Inspection of business to verify if None 1 – 2 days Inspectors:

9 Complaints in Connection with Business/ Mayor’s permit

FEEDBACK AND COMPLAINTS MECHANISMS

FEEDBACK AND COMPLAINTS MECHANISMS

FEEDBACK AND COMPLAINTS MECHANISMS

CITY ENGINEERING DEPARTMENT

Office or Division: City Engineering Department

Office or Division: City Engineering Department

3 Action on Complaints Concerning Engineering and Public Works (for inclusion)

FEES TO TIME PERSON

FEEDBACK AND COMPLAINTS MECHANISM

CITY GENERAL SERVICES DEPARTMENT

1 Issuance of Mayor’s Clearance

2 Provision of Various Equipment

3 Processing of LR, PR, PO, AIR, RIS & Deliveries

None 60 minutes Supervising Admin. Officer/

1.4 The Budget Department shall

1.5 The funded LR will be initialed by

1.8 PR shall return to the requesting

2.1 Preparation of BAC Resolution for Admin Officer II/ Budget

Admin Officer II/ Budget

2.5 The PO shall be taken at the Office OIC – CGSD

2.6 The assigned personnel shall hand

2.8 The assigned personnel shall Labor Gen. Foreman/

2.9 The assigned personnel shall

4 Issuance of Property Clearance

FEEDBACK AND COMPLAINTS MECHANISM

FEEDBACK AND COMPLAINTS MECHANISM

FEEDBACK AND COMPLAINTS MECHANISM

CITY HEALTH DEPARTMENT