This Warranty is issued by this Dealership and administrated by Integrity Car Care Pty Ltd Warranty No.

: IDREL197678

APPLICATION FORM / SCHEDULE

COVER DETAILS
Type: Dealer - Reliance - n/a - N/A Term: 12 months

Retail Price: Included Financier: Commencement Date: 05/05/2023

RSA No.: RSA Plan: RSA Term:

RSA Commencement Date: RSA Expiry

CONTRACT HOLDER
Company Name: ABN:

Surname: PIPPING Given Names: ANTHONY

Address: UNIT 5, 147-153 GREENS ROAD

Town/Suburb: DANDENONG SOUTH State : VIC Postcode: 3164

Email: [email protected] Phone: Mobile: 0420664896

VEHICLE DETAILS
Vehicle Description: 2010 Mazda CX-7 ER1032 Luxury Sports Wagon 5dr Activematic 6sp 4WD 392kg 2.3T

Make: MAZDA Model: CX-7 Year: 2010

Odometer Reading: 202,191 Stock No.:

Reg No.: 1XQ2KX VIN:

Purchase Date: 05/05/2023 Purchase Price : $ 11,000.00

DEALERSHIP DETAILS
Trading Name: SDJ Auto Sales

ABN: 50 611 496 541

Address: 183 Princes Highway

Town/Suburb: DANDENONG State : VIC Postcode: 3175

Phone: 0430 706 730 Fax:

Email:

Declaration by Contract holder: I/We confirm that I/we have read, understand and agree to the Terms and Conditions of the Warranty outlined in this
document and in particular are aware of and note the Service Requirements.

Customer's Signature Date: 05/05/2023 13:33

Dealership's Signature Date: 05/05/2023 13:33

 RELIANCE MOTOR VEHICLE WARRANTY - TERMS & CONDITIONS

Congratulations on the purchase of your vehicle and the Reliance Motor Vehicle Warranty.
This warranty has been designed to provide you with protection against unforeseen mechanical failure of your
Vehicle.
It is important that you regularly maintain your Vehicle in accordance with the servicing guidelines outlined in this
document, this will ensure that you comply with the servicing requirements of this warranty as well as keeping your
Vehicle in top driving condition.

We wish you many years of happy motoring and look forward to being of service to you.

General Enquiries Claims Department Please address all

0397236177 0397236177 correspondence to
[email protected] 0397231564 ICC
[email protected] PO Box 9482 Traralgon
Office Hours
VIC 3844
Monday — Friday 9am-5pm
AEST
Important information regarding Consumer Rights
ABOUT THIS WARRANTY Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major
This Warranty agreement is issued by the Dealership in failures with the service, you are entitled:
conjunction with the sale of a motor Vehicle and is a contract
• to cancel your service contract with us; and
between the Dealership and the contract holder whose
name appears on the Schedule. The selling Dealership has • to a refund for the unused portion, or to compensation for its
appointed ICC (ABN 58 056 621 893) to administer this reduced value.
Warranty agreement.
You are also entitled to choose a refund or replacement for
major failures with goods. If a failure with the goods or a
service does not amount to a major failure, you are entitled to
This document contains important information about:
have the failure rectified in a reasonable time. If this is not
• Your Vehicle’s extended Warranty; done you are entitled to a refund for the goods and to cancel
• How to make a claim; the contract for the service and obtain a refund of any unused
portion. You are also entitled to be compensated for any other
• How often you should service your Vehicle; and
reasonably foreseeable loss or damage from a failure in the
• What happens if you want to cancel this Warranty or goods or service.
make a complaint.
Benefits given by this Warranty don’t replace the rights and
remedies you have under Australian Consumer Law. This
Warranty is an additional Warranty and its terms differ from
By signing the Schedule, you acknowledge that you agree and
the warranties and guarantees you have under Australian
fully understand the terms and conditions of this Warranty.
Consumer Law.
We recommend keeping this document in your Vehicle’s
See the table at the back of this Warranty in section 14 for
glovebox so it is easily accessible in the event of a claim.
more information.
This Warranty is designed to provide assistance with the cost
of repair or replacement of certain Components and Parts of 1 WHO IS ICC?
your Vehicle, due to a Mechanical Breakdown.
This Warranty commences on the Warranty commencement ICC is the claims and Warranty administrator for your Warranty
date shown in the Schedule. and has been providing Warranty services since 1992. ICC has
the authority to authorise repairs, settle claims, and answer
any questions you may have about your Warranty on behalf of
the Dealership.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 1 of 9

 2 DEFINITIONS we/us/our/ICC means Integrity Car Care Pty Ltd
(ABN 58 056 621 893) who have
been appointed as the
Additional Benefits means benefits that are in addition to
administrator for your Warranty.
the rights and remedies under the
Written off means the Vehicle has been
Australian Consumer Law.
assessed to be uneconomical or
Claim Limit/s means the maximum amount we will unsafe to repair by a qualified
pay for the repair or replacement of a assessor acting on behalf of an
particular Component or Part for any insurance company
single claim including GST. you/your means the purchaser and owner of
the Vehicle described in
Components and Parts means those Components the Schedule.
and Parts listed.
means the selling dealer from whom 3 ADDITIONAL BENEFITS
you purchased your Vehicle.
Where a claim in relation to the Mechanical Breakdown of a
means the information, terms and Component and Part that is authorised by us we will provide
conditions and representations the following Additional Benefits where expenses are incurred,
contained within this document. by reason of that claim:
Mechanical Breakdown means the failure of the Components
Accommodation
and Parts causing sudden stoppage of
their function necessitating repair or We will reimburse you up to $150 per day up to the maximum
replacement and arising from defects Claim Limit listed below for accommodation paid by you and
in material and/or workmanship of the reasonably incurred, if the Vehicle is immobilised for more than 1
Components and Parts. day and the failure occurs more than 100 kilometres from your
usual place of residence.
Normal Wear and Tear means any Components and Parts
that naturally and inevitably require Car Hire
replacing as a result of normal wear We will reimburse you up to $100 per day up to the maximum
and tear commensurate with age and Claim Limit below for car hire paid by you and reasonably
mileage of the Vehicle. incurred, if the Vehicle is immobilised for more than 2 days.
Repossessed means the taking of possession of Up to $500 per claim
your vehicle by your credit provider in
Up to $500 per claim
relation to any loan provided to you
by your credit provider
Quality Guarantee
Schedule means the Schedule completed by
the Dealership detailing information All repairs to covered Components & Parts by us will be covered
relevant to your Warranty including by this Warranty for the remainder of the Warranty Term.
details of the Vehicle and Term.

Stolen means the Vehicle has been taken 4 SERVICE REQUIREMENTS

without your permission or legal right
and without intention of returning it To maintain your Warranty, you are required to service your
Vehicle every 6 months or 10,000 kilometres, whichever
Vehicle means the Vehicle described in the
occurs first.
Schedule.
All services and maintenance must be carried out by a
Warranty Term means the period beginning on the
licenced mechanical workshop.
commencement date listed on the
Schedule and finishes at 4.00pm on The cost of the service is your responsibility and not payable
the day that the selected Term in by this Warranty.
months has elapsed.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 2 of 9

 Please keep a record of your Vehicle’s service history and 7 HOW TO MAKE A CLAIM
ensure it shows the date and odometer reading each time
your Vehicle is serviced. ICC will require the Vehicle service In order to make a valid claim you must, before the
invoice and history if you claim under this Warranty. commencement of any work or repairs:
If you exceed the service requirements intervals, your • Read this Warranty document to ensure the fault is
Warranty becomes inactive, and it may affect your covered;
entitlement to make a claim under this Warranty.
• Contact ICC for details of the nearest approved
repairer;
5 WARRANTY REACTIVATION
• Authorise the repairer to provide a full diagnosis, cost
If your Warranty becomes invalid due to your failure to to repair the fault and details of the Mechanical
comply with the Servicing requirements (section 4) you can Breakdown damage (prior to commencing work or
apply repairs); Important note: You will be responsible for all
to us to reactivate your Warranty by obtaining a mechanical diagnostic costs incurred to ascertain whether a
inspection report by an approved mechanical workshop, as failure is covered under the warranty unless accepted
evidence that the Vehicle is in good working order. as part of an authorised claim.
Once a satisfactory mechanical inspection report has been • The Repairer will need to provide ICC with the
received, including the Vehicle details, date and current following information via
odometer reading. ICC will consider your request to fax or email;
reactivate the Warranty for the remaining Warranty Term - Your Warranty number;
from the date and odometer reading is listed on the
mechanical inspection report. - Current Vehicle odometer reading;
During the inactive period, any faults or Mechanical - Cost of repairs;
Breakdown with the Vehicle will need to be rectified prior to
us agreeing to reactivate your Warranty for the remaining - Detailed list of replacement parts and labour
Term. required;
• Once ICC has reviewed the claim and verified that the
6 TRANSFERRING THE WARRANTY damage constitutes a valid claim within the terms of
the Warranty, ICC shall;
If you sell the Vehicle you can apply to transfer this Warranty
to a new owner, provided the transfer occurs within 7 days of
- Provide a claims authorisation number;
the date of sale or transfer of ownership of the Vehicle. - Authorise the repairer to carry out the repairs;
- Authorise the repairer to invoice ICC on your behalf
It is important to follow these steps to successfully transfer
for the cost of the authorised repairs;
the Warranty:
• You may only transfer a valid Warranty. - Pay the repairer directly on receipt of a valid Tax
• Complete the ”Warranty Transfer” form on the website: Invoice made out to ICC for the authorised repair costs;
www.iwarranty.com.au or call to obtain a copy. • ICC, or an agent acting on behalf of, reserve the right to

• Provide a satisfactory mechanical inspection report from a inspect any damage prior to any work being performed.
ICC will not be responsible for any unauthorised repairs;
licensed mechanical workshop and attach the report to the
transfer form. • The amount we will pay depends on the Vehicle’s age,

• Send the completed Warranty Transfer form and condition, distance travelled and Plan selected on the
Schedule;
satisfactory mechanical inspection report along with a
transfer fee of $99 to ICC within 7 days of the date of sale • Express Claims Assessment, once all required
or transfer of ownership. information has been received, we will assess your claim

• This Warranty is not transferable to another Vehicle. within 4 business hours.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 3 of 9

 8 RELIANCE COVER

– What the Warranty covers and Claim Limits

We will pay the cost of repair or replacement for Covered Components and Parts
Covered Components and Parts up to the Claim Limits
RELIANCE
listed.
Engine block, piston rings, gudgeon pins and bushes,
Any Vehicle regardless of
RELIANCE Engine connecting rods, main bearings, big end bearings,
age and distance travelled crankshaft, camshaft, oil pump and meshing timing gears
Engine $1,000 Gearbox / All internally lubricated parts in the transmission
Transmission case, torque converter and transfer case
Gearbox / Transmission $1,000
Differential Crown wheel and pinion
Differential $1,000 Turbocharger /
Supercharger
Impellers and bearings
Turbocharger / Supercharger $1,000
Cooling System Water pump, cooling fan and fan clutch

Cooling System $1,000 Air Conditioning Compressor, evaporator and condenser

Air Conditioning $1,000 Fuel injectors, fuel pump, diesel injector pump
Fuel System
and metal delivery lines
Fuel System $1,000 Power booster, master cylinder, calipers, metal
Brakes
brake lines and proportioning valve
Brakes $1,000
Starter motor, alternator, voltage regulator
Electrical
Electrical $1,000 and windscreen wiper motor

All internally lubricated parts within the manual

Steering
Steering $1,000 steering box, power steering box, steering rack

Driveshaft & Driveshaft, tailshaft, constant velocity

Driveshaft & Universals $1,000
Universals and universal joints

Clutch $1,000 Clutch Clutch pressure plate

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 4 of 9

 9 CANCELLATION We may disclose your information to our Australian-based
agents, consultants, auditors, contractors, contracted staff or
We may cancel this Warranty if: service providers that provide financial, legal, administrative
or other services, including to authorised repairers in the
• Your Vehicle’s odometer is defective or has been
event we pay a claim under this Warranty.
tampered with; or
If your personal information is collected by or supplied to an
• You make a fraudulent claim under this Warranty.
organisation outside of Australia we will ensure it will be held,
You may cancel this Warranty: used or disclosed only in accordance with the Act.

• At any time by writing to the Warranty Administrator. Our privacy policy contains information about how you can
request access to any personal information that we hold
Refund rights for Theft, Write off and Repossession
about you and seek correction of any such information. It also
The Warranty price may be refundable if the Warranty was contains information about how you can complain about our
financed by a Financier and if the Warranty is cancelled handling of your personal information and our complaint
because the Vehicle has been Stolen, Written off or handling process. You can access a copy by contacting ICC.
Repossessed (in which case you are entitled to a refund on a
pro-rata basis, ie the price relating to the remaining period of
the warranty at the time of cancellation). You authorise us to 11 TAXATION IMPLICATIONS
pay any refund direct to the Financier unless otherwise
directed by the Financier. You will not be entitled to a refund The taxes and charges that apply to your Warranty are shown
until ICC has been provided with reasonable proof that the on the Schedule. The Claim Limits under this Warranty
Vehicle has been Stolen, Written off or Repossessed. includes GST for repairs.

Refund rights under the ACL

You may also be entitled to a refund under the Australian 12 MAKING A COMPLAINT
Consumer Law where there is a major failure of the Vehicle. ABOUT OUR SERVICES
See the table at the back of this Warranty in section 14 for
If you have a complaint about the quality of the services
more information on what constitutes a major failure and
provided by ICC, you may contact ICC’s Internal Disputes
what your rights are in the event of a major failure.
Officer. The contact details for ICC are listed on the inside
front cover of this booklet. ICC will try to deal fairly and
10 PRIVACY quickly with your complaint. In most cases, you will hear from
ICC’s Internal Disputes Officer within 10 business days of
Personal information that we collect about you is protected making your complaint.
under the Privacy Act and the Australian Privacy Principles. If you are not satisfied with the outcome of ICC’s review of
We collect information about you to: your complaint, you are entitled to take your complaint to the
Department or Office of Fair Trading in your State or Territory
• Administer your Warranty and pay claims you make for assistance.
against the Warranty.

If you do not provide the information sought by us from time

to time, it may affect our ability to administer your Warranty.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 5 of 9

 13 EXCLUSIONS

We will not pay any contribution or claim by you for any of the following:
• Consequential loss • Service Breach
Claims relating to consequential loss of any kind. Loss or Where you exceed the service requirements intervals, the
destruction of or damage to any property whatsoever or Warranty ceases to have effect. (for more information
any loss or expense whatsoever resulting or arising refer to Warranty Reactivation in section 5)
therefrom or any consequential loss. • Turbochargers/Superchargers
• Continued operation Any Mechanical Failure that can be attributed to the
Any damage or repairs required as a result of continued Vehicle being fitted with a turbocharger or supercharger
operation of the Vehicle once a defect or fault has unit other than a unit supplied, fitted or endorsed by the
occurred (including loss of lubricants and coolant). Vehicle Manufacturer.

• Fuel • Unauthorised repairs

Claims relating to any Vehicle where work or repairs
Any Mechanical Breakdown caused by detonation, and/
are commenced or completed without the prior
or failure caused by poor quality fuel, or the incorrect
consent and authorisation of ICC. Claims for repairs
grade of fuel. This includes damage caused by lead
or work conducted without authorisation will be
replacement and/or Diesel Engine low-sulphur fuel and
automatically rejected.
any non-proprietary bio fuels.
• Vehicle maintenance
• Misleading statements
Any items that require replacement as part of normal
Where claims, declarations or statements made by you Vehicle maintenance. These include (but are not
are false, inaccurate or misleading, the Warranty ceases limited to) spark plugs and leads, glow plugs, belts,
to have effect. timing belt, timing chain maintenance, filters, hoses,
• Unspecified Components and Parts brake and clutch linings, brake pads, disc rotors and/
Any Components and Parts not listed as a covered or disc or drum machining, batteries and globes.
Component and Part under this Warranty. • Vehicle(s) with faulty odometer
• Modified Vehicle(s) Claims relating to any Vehicle where the odometer has
Claims relating to any Vehicle which has been modified or been tampered with, is faulty or inoperative prior to or
used for racing competitions, rallies, motor sporting during the Warranty Term.
events or any damage arising out of off-road use.
• Normal maintenance or Abuse
Any maintenance or lack of maintenance, abuse,
adjustment, software upgrade, modification and/or re-
programming required to any covered Component and
Part.
• Normal Wear and Tear
Failure of any Component and Parts caused by Normal
Wear and Tear.
Important note: The deterioration in performance of a
component over time may result in it becoming noisy
and as such, does not necessarily constitute a sudden
and unforeseen failure.
• Oil usage
Any claim relating to excessive use and/or burning of oil
where no Mechanical Breakdown has occurred and/or
incorrect engine oil has been used.
• Pre-existing faults
Claims where the fault causing the Mechanical
Breakdown was evident prior to the expiry of the Vehicle
Manufacturer’s Warranty or prior to the purchase of the
Vehicle.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 6 of 9

 14 RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
The Vehicle you have purchased which was sold to you by Consumer guarantees last for a ‘reasonable’ amount of time.
your motor dealer comes with certain protections under the What’s reasonable depends on factors such as the cost
Australian Consumer Law. These are guaranteed consumer and quality of the goods, how the goods are used, and any
rights (known as consumer guarantees) and they protect representations made by the retailer/dealer or manufacturer.
consumers for defects in a motor vehicle (and other goods).
Where you feel you have a claim for breach of a consumer
They include where the Vehicle has defects, is unsafe or not
guarantee, you should contact the retailer/dealer or
durable, or not fit for its intended purpose.
manufacturer of the Vehicle.
The extent of your rights under the consumer guarantees
The table below compares the rights you may have under the
depends on the nature of the goods, the price of the
Australian Consumer Law (if there is a defect or other
goods, any representations made by the retailer/dealer or
problem with your Vehicle) with the benefits you receive if
manufacturer, and any other relevant circumstances.
you purchase the Reliance Motor Vehicle Warranty.
Whether a consumer is entitled to a remedy under the
Australian Consumer Law, depends on the circumstances. There are also state statutory and manufacturer’s warranty
Any remedy you have under the Australian Consumer Law is for new and used Vehicles and these apply in addition to
owed by the Vehicle manufacturer or the retailer/dealer Australian Consumer Law rights. For a detailed table showing
from whom you purchased the Vehicle. the current entitlements, visit the Australian Consumer Law
website, http://consumerlaw.gov.au/consumers-and-theacl/
Where there’s a major failure of the Vehicle you are entitled
to reject the Vehicle and: This Warranty contains rights and benefits that are in addition
• Receive a replacement or refund; or to the consumer guarantees. When you purchase this
warranty, you are obtaining:
• Claim compensation for any reasonably foreseeable
loss or damage suffered as a result of the major • certainty as to the period of coverage;
failure of the Vehicle. • certainty as to the remedy you’ll receive; and
Where there is a minor failure of the Vehicle, you are entitled • the convenience of having the replacement process
to (at the retailer/dealer’s choice): managed for you by us, subject to the terms of this
• A repair or replacement of the Warranty.
Vehicle; or This information is not a substitute for obtaining advice on
• A refund of the price paid for the your Australian Consumer Law rights or reading this Warranty.
Vehicle.

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 7 of 9

 Australian Consumer Law Reliance Motor Vehicle Warranty
What are my Defects to a vehicle which occur after you take Repair or replacement of certain Components
repair and delivery and after the expiry of any manufacturer’s and Parts of the Vehicle caused by a Mechanical
replacement warranty including defects which mean the vehicle Breakdown. A per claim limit applies – see section
rights? cannot perform as it was intended to is unsafe not 8.
durable or not of an acceptable appearance and
There are exclusions listed in section 13 including
finish or are not fit for any particular purpose that
circumstances where the defect or damage
the consumer makes known at the time of purchase.
caused will not be repaired or replaced.

How many There is no limit but your right to claim must be There is no limit on the number of claims that
claims can I made within a reasonable period after purchase of can be made but there are financial limits which
make? the vehicle for example within the manufacturer’s apply to the repair costs for each claim you
warranty period and for a reasonable time after make for damage to the Components. See
that expires depending on the quality and section 8 for details.
condition of the vehicle at the time of purchase
(other factors may also be relevant).
How long can The duration of the ACL rights may overlap and in The Warranty commences on the date of
I access these some cases exceed the length of the delivery of the Vehicle or the expiry of any
rights? manufacturer’s warranty and the Reliance Motor manufacturer’s warranty (whichever is later)
Vehicle Warranty. There is no specific time limit for and continues for the definite period stated in
accessing the consumer guarantee rights – you can your customer declaration.
access them for a reasonable period after you
purchase the vehicle and that timeframe depends
on the quality condition age and value of the
vehicle.
There is no certainty as to how long you can access
that right.
Who is Retailer/dealer that sold you the Vehicle or the ICC and once we have assessed the claim we
responsible for manufacturer of the vehicle – depending on manage all aspects of the repair and
organising who you claim against. replacement through our authorised
payment and repairers.
repair?

Can I recover out It is possible if those costs are reasonably The costs of car hire and accommodation
of pocket costs of foreseeable and the vehicle experiences a major are paid if you can’t use your Vehicle due to a
not having the failure. This might include things like towing costs mechanical breakdown – see section 3 for more
use of my assessment of the mechanical problem but does details. No other out of pocket costs are
Vehicle? not include roadside support or technical covered.
telephone support – the vehicle manufacturer
may provide this at an extra charge.
What are the No extra cost The cost depends on your level of coverage
costs? under the Warranty and whether the retailer/
dealer has included the Warranty with the
price of the vehicle. Details are contained in
your customer declaration.

15 CONTACT US
1800 357 227
ICC Fax 03 9723 1564
PO Box 9482 Traralgon [email protected]
VIC 3844 Web www.iwarranty.com.au

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 8 of 9

 SERVICE 1 SERVICE 2 SERVICE 3
Date: Date: Date:

Invoice/job no:  Invoice/job no:  Invoice/job no: 

Registration no:  Registration no:  Registration no: 

Odometer:  Odometer:  Odometer: 

Service centre stamp: Service centre stamp: Service centre stamp:

SERVICE 4 SERVICE 5 SERVICE 6

Date: Date: Date:

Invoice/job no:  Invoice/job no:  Invoice/job no: 

Registration no:  Registration no:  Registration no: 

Odometer:  Odometer:  Odometer: 

Service centre stamp: Service centre stamp: Service centre stamp:

SERVICE 7 SERVICE 8 SERVICE 9

Date: Date: Date:

Invoice/job no:  Invoice/job no:  Invoice/job no: 

Registration no:  Registration no:  Registration no: 

Odometer:  Odometer:  Odometer: 

Service centre stamp: Service centre stamp: Service centre stamp:

SERVICE 10 SERVICE 11 SERVICE 12

Date: Date: Date:

Invoice/job no:  Invoice/job no:  Invoice/job no: 

Registration no:  Registration no:  Registration no: 

Odometer:  Odometer:  Odometer: 

Service centre stamp: Service centre stamp: Service centre stamp:

RELIANCE MOTOR VEHICLE WARRANTY | V2.1 06/19 Page 9 of 9