Operations Management A Supply Chain Process Approach 1st Edition Wisner Test Bank

Instructor Resource
Wisner, Operations Management

SAGE Publishing, 2017
Chapter 8: Material Flow Analysis and Facility Layouts

Test Bank
Multiple Choice
1. The completion of a purchase order is which type of flow?
a. Cash
b. Information
c. Material
d. Work
Ans: D
Learning Objective: LO 8.1: Explain the importance of material flows
Cognitive Domain: Knowledge
Answer Location: Introduction
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
2. Transmission and receipt of a purchase order is which type of flow?

a. Cash
b. Information
c. Material
d. Work
Ans: B
3. Waiting for a product is which type of flow?

a. Customer
b. Information
c. Material
d. Work
Ans: A
4. Paying for a purchase is which type of flow?

a. Customer
b. Information
c. Material
d. Cash
Ans: D
Instructor Resource
5. Effective management of flows can drive improvements in all of the following areas except?
a. Quality
b. Increased warranty claims
c. Lead time
d. Capacity
Ans: B
6. Non-value-adding elements in a flow should be?

a. Managed/eliminated
b. Ignored
c. Both managed/eliminated and ignored
d. Neither managed/eliminated nor ignored
Ans: A
7. All of the following are terms for material flow mapping except?
a. Process mapping
b. Process flowcharting
c. Value stream mapping
d. Process value mapping
Ans: D
Answer Location: Material Flow Mapping
8. Material flow mapping involves all of the following except?

a. Understand process flows
b. Identify activity sequences
c. Warranty claims
d. Manage or eliminate non-value-adding activities
Ans: C
9. In a material flow map, a rounded rectangle represents?

a. Delay/storage
b. Decision
c. Process operation
d. Start/end of process
Ans: D
Instructor Resource

10. In a material flow map, a triangle represents?

a. Delay/storage
b. Decision
Ans: A
11. In a material flow map, a diamond represents?

a. Delay/storage
b. Decision
Ans: B
12. In a material flow map, a rectangle represents?

a. Delay/storage
b. Decision
Ans: C
13. In a material flow map, a solid arrow represents?

a. Physical movement/transportation
b. Information flow
c. Physical movement/transportation or information flow
d. Neither physical movement/transportation nor information flow
Ans: A
14. In a material flow map, a dashed arrow represents?

a. Physical movement/transportation
b. Information flow
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c. Physical movement/transportation or information flow

d. Neither physical movement/transportation nor information flow
Ans: B
15. A firm has a simple process where a customer’s order form is signed by a manager before being
passed to the production team. This process would best be represented by which flow map?
a. Rounded rectangle  Rectangle  Rounded rectangle
b. Rounded rectangle  Diamond  Rounded rectangle
c. Rounded rectangle  Rounded rectangle  Rounded rectangle
d. Rounded rectangle  Triangle  Rounded rectangle
Ans: A
Cognitive Domain: Comprehension
16. A triangle in a material flow map would best represent?

a. A machine
b. A quality inspection that may result in a product being reworked
c. A holding area for WIP inventory
d. The end of an assembly line
Ans: C
17. A diamond in a material flow map would best represent?

a. A machine
Ans: B
18. A rounded rectangle in a material flow map would best represent?

a. A machine
Ans: D
Instructor Resource
19. A rectangle in a material flow map would best represent?

a. A machine
Ans: A
20. A dashed line in a material flow map would best represent?

a. Movement of a product down an assembly line
b. A product waiting to be worked on at a machine
c. Passing of quality control information to a decision-maker
d. A product exiting a process
Ans: C
21. A solid line in a material flow map would best represent?

a. Movement of a product down an assembly line
b. A product waiting to be worked on at a machine
c. Passing of quality control information to a decision-maker
d. A product exiting a process
Ans: A
22. Material flow analysis can help to answer all of the following questions except?
a. How should the product be priced?
b. How often are inventories moved?
c. How often are units discarded due to poor quality?
d. How long are inventories stored?
Ans: A
Answer Location: Material Flow Analysis
23. Evaluating a process for effectiveness, quality, and productivity is referred to as?
a. Material process development
b. Material process analysis
c. Material flow planning
d. Material flow analysis
Ans: D
Instructor Resource
Learning Objective: LO 8.2: Analyze material flows and their impact on the organization
Difficulty Level: Medium
24. Automation and standardized procedures are often used to?

a. Increase process variability
b. Decrease process variability
c. Both increase and decrease process variability
d. Neither increase nor decrease process variability
Ans: B
25. Cross-training workers can help?

a. Increase flexibility
b. Decrease flexibility
c. Both increase and decrease flexibility
d. Neither increase nor decrease flexibility
Ans: A
26. In an organization, something that keeps the firm from achieving its goals is referred to as a?
a. Barrier
b. Wall
c. Blockade
d. Constraint
Ans: D
Learning Objective: LO 8.3: Apply the Theory of Constraints in an organization
Answer Location: The Theory of Constraints
27. Physical constraints include all of the following except?

a. Untrained workers
b. Faulty equipment
c. Lack of preventative maintenance
d. Material bottlenecks in supply chain
Ans: C
28. Procedure and behavioral constraints include all of the following except?
a. Manufacturing bottlenecks
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b. Poor training programs

c. Poor cultural norms in the organization
d. Poor management decisions
Ans: A
29. Untreated bottlenecks can lead to all of the following except?

a. Unscheduled overtime
b. Higher inventory
c. Increased on-time deliveries
d. Equipment breakdowns
Ans: C
30. Identifying and improving constrained processes is the focus of the?

a. Theory of Bottlenecks
b. Theory of Constraints
c. Theory of Convergence
d. Theory of Disruptions
Ans: B
31. The Theory of Constraints was popularized by which book?

a. The Goal
b. The Objective
c. The Process
d. The Knowledge
Ans: A
32. Constraints can be overcome by all of the following except?

a. Designing effective contingency plans or procedures
b. Enhancing product marketing plans
c. Avoiding having unconstrained resources doing unnecessary work
d. Designing better material routes or layouts
Ans: B
Instructor Resource
33. If a bottleneck process has a processing rate of 20 units per hour, what is the processing rate of the
system?
a. Less than 20 units per hour
b. 20 units per hour
c. More than 20 units per hour
d. The processing rate cannot be determined from the information given
Ans: B
Answer Location: The Drum, Buffer, Rope Concept
34. The bottleneck process represents which of the following?

a. Drum
b. Buffer
c. Rope
d. Neither the drum, buffer, nor the rope
Ans: A
35. The scheduling of work releases to a system is referred to as the?

a. Drum
b. Buffer
c. Rope
Ans: C
36. Inventory held downstream of the bottleneck process is represents which of the following?
a. Drum
b. Buffer
c. Rope
Ans: B
37. DBR stands for?

a. Drum, Buffer, Regular
b. Drum, Barrel, Rope
c. Drum, Buffer, Rope
d. Drum, Barrel, Roller
Instructor Resource
Ans: C
38. The first step in DBR production scheduling is to?

a. Identify the constrained resource(s) or bottleneck(s) in the system
b. Synchronize the release of work
c. Use inventory buffers at the critical bottlenecks
d. Forecast the demand
Ans: D
39. The last step in DBR production scheduling is to?

a. Identify the constrained resource(s) or bottleneck(s) in the system
b. Synchronize the release of work
c. Use inventory buffers at the critical bottlenecks
d. Forecast the demand
Ans: B
40. Having __________ manufacturing flexibility is desirable.

a. Increased
b. Decreased
c. Both increased and decreased
d. Neither increased nor decreased
Ans: A
Learning Objective: LO 8.4: Explain why manufacturing flexibility is important
Answer Location: Manufacturing Flexibility
41. Manufacturing flexibility refers to all of the following except?

a. Create different product types
b. Efficiently dispose of damaged WIP
c. Change the order in how processes are operated
d. Change process capacities
Ans: B
42. FMS, in the context of manufacturing flexibility, refers to?

Instructor Resource
a. Fast manufacturing system

b. Focused manufacturing system
c. Flash manufacturing system
d. Flexible manufacturing system
Ans: D
43. CNC, in the context of manufacturing flexibility, refers to?

a. Computer neutral complex machining
b. Computer necessary controlled machines
c. Computer numerically controlled machines
d. Computer nailing control
Ans: C
44. CAD, in the context of manufacturing flexibility, refers to?

a. Computer aided drafting
b. Computer aided design
c. Computer aided division
d. Computer aided detailing
Ans: B
45. CAM, in the context of manufacturing flexibility, refers to?

a. Computer applied manufacturing
b. Computer asserted manufacturing
c. Computer aided manufacturing
d. Computer assisted manufacturing
Ans: D
46. The use of computer graphics applications in the product design process is referred to as?
a. CAM
b. CAD
c. CIM
d. CNC
Ans: B
Instructor Resource

47. The use of computers in the manufacturing process is referred to as?

a. CAM
b. CAD
c. CIM
d. CNC
Ans: A
48. Machines that are programmable and able to complete repetitive steps in a manufacturing process
are?
a. CAM
b. CAD
c. CIM
d. CNC
Ans: D
49. Collections of manufacturing workstations that are dedicated to the production of similar parts or part
families are?
a. Production corrals
b. Group technology cells
c. Cellular cages
d. Production houses
Ans: B
50. Manufacturers generally prefer?

a. Product differentiation
b. Product standardization
c. Neither product differentiation nor product standardization
d. The preferences of manufacturers are impossible to assess
Ans: B
Answer Location: Mass Customization
51. The design of a product using standardized parts while incorporating a degree of customized
assembly prior to delivery to customers is referred to as?
Instructor Resource
a. Product standardization
b. Mass standardization
c. Mass customization
d. Product differentiation
Ans: C
52. Which of the following is a common mass customization practice?

a. Postponement
b. Distribution delay
c. Cancellation
d. Reimbursement
Ans: A
53. Which type of layout design is also referred to as an assembly line layout?
a. Customer-focused
b. Product-focused
c. Process-focused
d. Assembly-focused
Ans: B
Learning Objective: LO 8.5: Critique product- and process-focused, group technology, and project layouts
Answer Location: Product-Focused Layouts
54. Which type of layout design is used to achieve high volume output of standardized products?
a. Customer-focused
b. Product-focused
c. Process-focused
d. Assembly-focused
Ans: B
55. Product-focused layouts are designed to achieve?

a. High volume output
b. Production of standardized products
c. Both high volume output and production of standardized products
d. Neither high volume output nor production of standardized products
Ans: C
Instructor Resource

56. In an assembly line, the process of machine reprogramming, retooling, and inventory changes
between production runs is referred to as a?
a. Setup
b. Stoppage
c. Shortage
d. Slowdown
Ans: A
57. A product-focused layout would be mostly closely identified with?

a. Flow shops
b. Cellular manufacturing
c. Job shops
d. Assembly lines
Ans: D
58. Ideally, assembly lines are?

a. Unbalanced
b. Balanced
c. Neither unbalanced nor balanced
d. The balancing of an assembly line is unimportant
Ans: B
59. Dividing assembly tasks as equally as possible to each workcenter in an assembly line is referred to
as?
a. Assembly line division
b. Assembly line allocation
c. Assembly line smoothing
d. Assembly line balancing
Ans: D
60. Assembly line balancing is beneficial for all of the following reasons except?
a. Reduction in likelihood of bottlenecks
Instructor Resource
b. Reduction in severity of bottlenecks

c. Smoother product flow
d. Lower product output levels
Ans: D
61. Takt time is calculated by which of the following?

a. Desired output per day/Daily operating time
b. Cycle time/Daily operating time
c. Daily operating time/Desired output per day
d. Sum of all task times/Cycle time
Ans: C
Answer Location: Assembly Line Balancing Steps
62. If an assembly line operates for 420 minutes per day and its demand forecast calls for production of
20 units per day, what is the assembly line’s takt time?
a. 420 minutes per unit
b. 20 minutes per unit
c. 21 minutes per unit
d. 0.05 minutes per units
Ans: C
Cognitive Domain: Application
63. If an assembly line has a target takt time of 10 minutes per unit (due to capacity constraints), how
many units per day can be produced? Assume that a production day is 480 minutes.
a. 10 units
b. 48 units
c. 400 units
d. Cannot be determined from the information given
Ans: B
Cognitive Domain: Analysis
64. Assembly line efficiency is calculated by which of the following?

a. Takt time/(Sum of all task times x Number of workcenters)
b. Sum of all task times + (Number of workcenters x Takt time)
c. Number of workcenters/Sum of all task times
d. Sum of all task times/(Number of workcenters x Takt time)
Ans: D
Instructor Resource

65. Assume that an assembly line has three tasks that must be completed (in order, A, B, and C). The
tasks have processing times of 12, 15, and 10 minutes per unit, respectively. Which task is the
bottleneck?
a. A
b. B
c. C
Ans: B
tasks have processing times of 12, 15, and 10 minutes per unit, respectively. If the assembly line
operates for 480 minutes per day with a desired output of 50 units per day, what is the takt time?
a. 0.1 units per minute
b. 13 units per minute
c. 9.6 units per minute
Ans: C
operates for 480 minutes per day with a desired output of 50 units per day, what is minimum number of
workstations?
a. 1
b. 3
c. 4
Ans: C
operates for 480 minutes per day with a desired output of 50 units per day, what is assembly line
efficiency?
a. Less than 90%
b. 96%
c. Greater than 98%
Ans: C
Instructor Resource
tasks have processing times of 9, 9, and 11 minutes per unit, respectively. Which task is the bottleneck?
a. A
b. Both A and B
c. C
Ans: C
tasks have processing times of 9, 9, and 11 minutes per unit, respectively. If the assembly line operates
for 400 minutes per day with a desired output of 70 units per day, what is the takt time?
a. 13.8 units per minute
b. 5.7 units per minute
c. 0.4 units per minute
Ans: B
tasks have processing times of 9, 9, and 11 minutes per unit, respectively. If the assembly operates for
400 minutes per day with a desired output of 70 units per day, what is minimum number of workstations?
a. 4
b. 6
c. 8
Ans: B
tasks have processing times of 9, 9, and 11 minutes per unit, respectively. If the assembly operates for
400 minutes per day with a desired output of 70 units per day, what is the efficiency of the assembly line?
a. 84%
b. 64%
c. 94%
Ans: A
Instructor Resource

tasks have processing times of 7, 17, and 6 minutes per unit, respectively. What is the sum of task times?
a. 30 minutes per unit
c. 6 minutes per unit
Ans: A
74. If an assembly line has an efficiency of 80% with 3 workcenters, how would adding a fourth
workcenter affect assembly line efficiency?
a. Efficiency would increase
b. Efficiency would decrease
c. Efficiency would not change
d. Efficiency would increase, but may become infeasible
Ans: B
75. If an assembly line has an efficiency of 80% with 3 workcenters, how would removing a workcenter
affect efficiency?
a. Efficiency would increase
b. Efficiency would decrease
c. Efficiency would not change
d. Efficiency would increase, but may become infeasible
Ans: D
76. Product-focused process layouts can lead to all of the following effects except?
a. Decreased worker injuries
b. Worker turnover
c. Worker boredom
d. Lower worker job satisfaction
Ans: A
Instructor Resource
77. Process-focused layouts are used for?

a. Production of different products
b. Production in small volumes
c. Both production of different products and in small volume
d. Neither production of different products nor production in small volume
Ans: C
Answer Location: Process-Focused Layouts
78. Wait time in a process-focused layout is likely to be ______ when compared to a product-focused
layout?
a. Shorter
b. Longer
c. About the same
d. Wait times cannot be compared between the two layouts
Ans: B
79. A focus of material flow in a process-focused layout should be on?

a. Placing frequently used departments close to each other
b. Placing rarely used departments close to each other
c. Placing rarely used departments far from each other
d. Placing frequently used departments far from each other
Ans: A
80. A good process-focused layout should seek to?

a. Maximize product lead times
b. Maximize WIP inventory
c. Minimize time in system
d. Minimize total distance traveled
Ans: D
81. A measure of the closeness of departments that should be near each other is the?
a. Closeness density rating
b. Closeness desirability rating
c. Closeness directed rating
d. Closeness durability rating
Ans: B
Instructor Resource

Answer Location: Office Layouts
82. The closeness desirability rating is an office layout that should be?
a. Minimized
b. Maximized
c. Reduced to zero
d. The closeness desirability rating is a qualitative measure
Ans: B
Answer Location: Office Layouts
83. What term is used to describe the environment in a retail setting?

a. Service atmosphere
b. Serviceland
c. Serviceplex
d. Servicescape
Ans: D
Answer Location: Retail Layouts
84. Retail layout design should seek to _________?

a. Maximize sales per square foot of floor space
b. Minimize sales per square foot of floor space
c. Both maximize and minimize sales per square foot of floor space
d. Sales per square foot of floor space is not a relevant metric for retail layout design
Ans: A
85. A layout in which the manufactured unit remains stationary is referred to as a?

a. Stationary layout
b. Rigid layout
c. Project layout
d. Movable layout
Ans: C
Answer Location: Project Layouts
86. A house is an example of what type of layout?

a. Process layout
b. Product layout
Instructor Resource
c. Principal layout
d. Project layout
Ans: D
87. Using fixtures, lighting, and color to highlight products in a retail setting are examples of?
a. Visible marketing
b. Visual merchandising
c. Volatile marketing
d. Visual marketing
Ans: B
Learning Objective: LO 8.6: Discuss some of the latest trends in layout design
Answer Location: Retailing
88. Focal points in a center aisle location in a retail setting are referred to as?
a. Macro-merchandising
b. Micro-merchandising
c. Meta-merchandising
d. Mega-merchandising
Ans: B
89. The threshold area of a store is?

a. The space immediately before the exit
b. The space adjacent to high-value items
c. The space immediately after the front entrance
d. The space immediately after the exit
Ans: C
90. What is the term for using end caps at the end of each aisle and making use of fixtures, lighting, and
color to highlight products?
a. fixed-position layouts
b. sight lines
c. micro-merchandising
d. visual merchandising
Ans: D
Answer Location: Trends in Layout Design
Instructor Resource
91. What is the term for the strategy used in restaurants through which guests get a view of the kitchen or
other parts of the establishment?
a. micro-merchandising
b. sight lines
c. servicescapes
d. closeness desirability
Ans: B
92. Assume that an assembly line has four tasks that must be completed (in order, A, B, C, and D). The
tasks have processing times of 8, 12, 9, and 10 minutes per unit, respectively. Which task is the
bottleneck?
a. A
b. B
c. C
d. D
Ans: B
Answer Location: Layout Design
93. Assume that an assembly line has three tasks that must be completed (in order, A, B, C, and D). The
tasks have processing times of 8, 12, 9, and 10 minutes per unit, respectively. If the assembly line
operates for 500 minutes per day with a desired output of 50 units per day, what is the takt time?
a. 41.7 minutes per unit
c. 62.5 minutes per unit
Ans: B
operates for 500 minutes per day with a desired output of 50 units per day, what is minimum number of
workstations?
a. 4
b. 3
c. 2
Ans: A
Instructor Resource
operates for 500 minutes per day with a desired output of 50 units per day, what is the efficiency of the
assembly line?
a. 90%
b. 95%
c. 97.5%
Ans: A
96. A machine shop layout is what type of layout design?

a. Product-focused
b. Production-focused
c. Process-focused
d. Project-focused
Ans: C
97. Jobs in a process-focused layout tend to be scheduled in what way?

a. When they are received
b. Based upon a forecast
c. Based upon historical demand
d. Process-focused layouts do not rely on a schedule
Ans: A
98. Jobs in a process-focused layout tend to be moved around a facility by?

a. Conveyors
b. Overhead racks
c. Forklifts
d. Trucks
Ans: C
99. Process-focused layouts tend to sacrifice all of the following except?

a. Speed
b. Production rate
Instructor Resource
c. Machine utilization
d. Flexibility
Ans: D
100. All of the following are strategies that can be employed in a retail layout except?
a. Space-out the high demand items around the furthest reaches of the location
b. Place high profit-margin items and impulse items on end-aisle locations or at the storefront to maximize
exposure
c. Place low value items directly in customer line of sight
d. Within a product line, space-out popular models to maximize exposure to others
Ans: C
True/False
1. There are relatively limited flows within an organization.
Ans: False
2. The management/elimination of non-value-adding activities is a part of material flow mapping.

Ans: True
3. In a material flow map, a delay is represented by a diamond.

Ans: False
4. A part of a process where a product is being worked on would be represented by a rectangle in a

material flow map.
Ans: True
Instructor Resource

5. A bottleneck results in reduced order lead time.

Ans: False
6. Bottlenecks can be found in all organizations.

Ans: True
7. The Theory of Constraints is typically only applied in manufacturing settings.

Ans: False
8. The bottleneck process governs the processing rate of the entire system.
Ans: True
9. The TOC and DBR are decreasing in popularity.

Ans: False
10. It is desirable to have decreased manufacturing flexibility.

Ans: False
11. CIM, in the context of manufacturing flexibility, refers to computer integrated manufacturing.
Ans: True
Instructor Resource

12. In a product-focused layout, each unit of product generally follows the same sequence of processing
steps.
Ans: True
13. A heuristic solution approach to the assembly line balancing problem guarantees to find the best
solution.
Ans: False
Answer Location: Assembly Line Balancing Heuristics
14. A process-focused layout is likely to lead to lower WIP inventories.

Ans: False
15. A project layout often involves frequent movement of the product during its assembly.
Ans: False
Short Answer
1. Material _______ mapping is used, in part, to improve understanding of the sequence of activities in a
process.
Ans: Flow
2. A __________ arrow represents the flow of material in a material flow map.

Ans: Solid
Instructor Resource
3. _________ refers to the evaluation of a process for effectiveness, quality, and productivity.
Ans: Material flow analysis
4. A ________ is a constraint that restricts material flow.

Ans: Bottleneck
5. __________ are groups of manufacturing workstations that are dedicated to production of similar parts
or part families.
Ans: Group technology cells
6. Dividing assembly tasks as equally as possible to each workcenter in an assembly line is referred to as
__________.
Ans: Assembly line balancing
7. Cellular layouts are used for parts that are similar or in the same __________.
Ans: Family
Answer Location: Group Technology Layouts
8. A __________ layout is used for products that remain stationary during their assembly/construction.
Ans: Project
Fixed-position
9. The use of fixtures, lighting, and color on retail end caps is a concept known as ________.
Ans: Visual merchandising
Instructor Resource

10. Restaurants might use _______ to allow customers to view portions of the kitchen while placing their
order.
Ans: Sight lines
Answer Location: Restaurants
Essay
1. Describe why a firm might wish to map its material flows? Identify potential benefits that could come
from doing so.
Ans: A successful answer should indicate the intent of flow mapping, which is to improve management of
flows. Doing so can help identify non-value-adding activities that can be targeted for improvement or
elimination.
2. Sketch a basic material flow map for the sandwich ordering and preparation process at a custom
sandwich shop (e.g., Subway). Be sure to include enough detail to clearly describe the flow of material.
Ans: A successful answer should sufficiently describe the process. In particular, the various work that is
performed, any delays that might be encountered, and any decisions that are made should be shown.
Objective: LO 8.1: Explain the importance of material flows
3. A restaurant has received numerous complaints about food being cold (cooked properly, but allowed to
cool excessively) when delivered to customers’ tables. How might the restaurant use material flow
mapping and analysis to remedy this problem?
Ans: A successful answer will note that an excessive delay in delivering the food is likely to blame for the
cold food. A material flow map could indicate the area in the process where the delay is taking place and
then the process can be repaired.
4. Describe how constraints negatively impact an organization.

Ans: A successful answer will describe how physical, procedural, and behavioral constraints negatively
impact an organization.
Instructor Resource

5. How can managers overcome constraints? Give an example of how a manager in a manufacturing
setting can overcome typical constraints.
Ans: A successful answer will describe several of the methods suggested by the textbook to overcome
constraints. In a manufacturing setting, there are a variety of approaches to overcome constraints
including better process layouts and increased capacity.
6. Explain why it is desirable for a firm to have manufacturing flexibility. Give at least one example (from
the textbook or elsewhere) of a firm relying on its flexibility.
Ans: A successful answer will indicate that flexibility enables a firm to quickly change product types,
ordering of processes, and process capacities in response to unexpected changes in customer demand.
The answer could then describe the Dell example from the textbook or another relevant example.
7. Describe the mass customization practice of postponement. Give at least one example of
postponement in practice.
Ans: A successful answer will clearly define mass customization as a postponement technique through
which customization of a product is delayed for as long as possible in the manufacturing process.
Examples could include Nike, Dell, or others.
8. Describe how office and retail layouts are designed. How do these designs compare to designs for
product- and process-focused manufacturing layouts?
Ans: A successful answer should provide a reasonable description of office and retail layout design.
These designs should then be contrasted with manufacturing layouts. Similarities and differences should
be described.
9. How are trends in layout design affecting retail and restaurant environments? Give at least one
example from each environment.
Ans: A successful answer should discuss merchandising and customer flow concepts from the retail
environment and visual concepts from the restaurant environment. Examples can include those from the
textbook or from external resources.
Instructor Resource


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Wisner, Operations Management

Chapter 8: Material Flow Analysis and Facility Layouts

2. Transmission and receipt of a purchase order is which type of flow?

3. Waiting for a product is which type of flow?

4. Paying for a purchase is which type of flow?

6. Non-value-adding elements in a flow should be?

8. Material flow mapping involves all of the following except?

9. In a material flow map, a rounded rectangle represents?

Cognitive Domain: Knowledge

10. In a material flow map, a triangle represents?

11. In a material flow map, a diamond represents?

12. In a material flow map, a rectangle represents?

13. In a material flow map, a solid arrow represents?

14. In a material flow map, a dashed arrow represents?

c. Physical movement/transportation or information flow

16. A triangle in a material flow map would best represent?

17. A diamond in a material flow map would best represent?

18. A rounded rectangle in a material flow map would best represent?

AACSB Standard: Systems and processes in organizations

19. A rectangle in a material flow map would best represent?

20. A dashed line in a material flow map would best represent?

21. A solid line in a material flow map would best represent?

24. Automation and standardized procedures are often used to?

25. Cross-training workers can help?

27. Physical constraints include all of the following except?

b. Poor training programs

29. Untreated bottlenecks can lead to all of the following except?

30. Identifying and improving constrained processes is the focus of the?

31. The Theory of Constraints was popularized by which book?

32. Constraints can be overcome by all of the following except?

AACSB Standard: Systems and processes in organizations

34. The bottleneck process represents which of the following?

35. The scheduling of work releases to a system is referred to as the?

37. DBR stands for?

38. The first step in DBR production scheduling is to?

39. The last step in DBR production scheduling is to?

40. Having __________ manufacturing flexibility is desirable.

41. Manufacturing flexibility refers to all of the following except?

42. FMS, in the context of manufacturing flexibility, refers to?

a. Fast manufacturing system

43. CNC, in the context of manufacturing flexibility, refers to?

44. CAD, in the context of manufacturing flexibility, refers to?

45. CAM, in the context of manufacturing flexibility, refers to?

Answer Location: Manufacturing Flexibility

47. The use of computers in the manufacturing process is referred to as?

50. Manufacturers generally prefer?

52. Which of the following is a common mass customization practice?

55. Product-focused layouts are designed to achieve?

Answer Location: Product-Focused Layouts

57. A product-focused layout would be mostly closely identified with?

58. Ideally, assembly lines are?

b. Reduction in severity of bottlenecks

61. Takt time is calculated by which of the following?

64. Assembly line efficiency is calculated by which of the following?

Answer Location: Assembly Line Balancing Steps

Cognitive Domain: Analysis

77. Process-focused layouts are used for?