WELCOME

H A N D B O O K

Welcome to our Company!

DACOSTAANDCO-CLEANINGSERVICES.COM

905-906-9461
 welcome !
Hello and Welcome to the team !

I am pleased that you have decided to join us at DaCosta & Co.. I hope our company will be a mutually
beneficial one. The company was established in 2017 and has a history of more than 6 years of excellent service
to our customers. It has grown because of the efforts of each team member.

You are DaCosta & Co.'s most valuable resource. You serve as our conduit to the client. We are evaluated
based on the quality of your work, your demeanor, and your overall attitude towards your position. We want
your workdays to be enjoyable. We strongly advise you to discuss any worries you may have with your
manager.

We are all here to help you adjust to your new position. Please don't be afraid to contact any of us if you have
any inquiries or suggestions.

I’m looking forward to your success here at DaCosta & Co..

Again, welcome to DaCosta & Co. – the detailed and quality-conscious cleaning service in the area!

Sincerely,
Samantha Da Costa & Laura Da Costa
Owners

HANDBOOK DISCLAIMER
This employee handbook is offered as a reference only and should not be viewed as a binding agreement. The
only valid and enforceable employment contracts are those established in writing by the owner. These
agreements need to be in paper. The boss retains the right to modify the rules, guidelines, and other
provisions contained in this employee handbook. The handbook may need to have some sections revised
because of the constantly changing nature of business conditions. This is essential to establish a successful
working relationship and to achieve the company's objectives.
COMPANY VALUES
Our team is filled with loving, professional and trained cleaners! You shouldn't just
trust anyone in your home or place of business, thats why we carefully choose every
single one of our cleaners who are trust worthy and caring! We love what we do and it
shows through in our work! Our cleaning style goes above and beyond what our clients
expect from us.

OUR MISSION STATEMENT

To create clean, peaceful work environments for our clients and to build long-term
relationships with our clients by understanding their needs and providing for those
needs with the highest level of integrity and professionalism in the industry.

OUR CORE VALUES

Be humble. Have quiet confidence and respect for others.

Help create a great atmosphere to work in.

Treat others well, smile, and be friendly. Say "please" and

"thank you".

Use teamwork to help each other accomplish more.

Provide great service and WOW the customer.

Operation excellence through constant improvement

Be a problem solver, take the initiative.

Be a good example to others.

 STANDARDS OF
CONDUCT

Each contractor has a responsibility to uphold appropriate standards of

behavior's at all times as well as to observe and follow the company's policies.
Corrective disciplinary actions will be taken if a person's behavior's hinders the
efficient and orderly operation of our company.

A verbal or written warning, as well as an instant dismissal, are all possible

forms of disciplinary action. Management will decide what measure to take in
each situation. Our aim is to create an environment at work where mistakes can
be made and relationships can be improved rather than abruptly ending.
Nevertheless, based on the infraction, the steps leading to dismissal may be
quick.

The following behavior's may result in disciplinary action, up to and including

dismissal:
· Violation of the company's policies or safety rules
· Insubordination
· Poor attendance
· Theft
· Dishonesty
· Disrespect

These examples are not inclusive and all disciplinary actions will be based on all
relevant information.
 EMPLOYEE REQUIREMNENTS

A HELPING ATTITUDE
A smile and a good mood will go a long way. You might even discover that if you disagree
with someone while maintaining a positive mood and a smile, they will still perceive the
interaction as a "win-win." So grin and enjoy yourself. Every type of job can be challenging at
times (that's why it's called "work"), but a professional is someone who can consistently
maintain a positive, cheerful attitude.

BE PROACTIVE
Customers love to hear that you take pride in your work and the services you offer. And one
excellent way to do that is to be proactive and solicit regular customer input. Even though you
might not always want to hear it, being open to seeking out and taking client input into
account can help you develop devoted customers.

BE PREPARED
Being prepared for work requires understanding our policies and procedures as well as what
needs to be done at the client's home. Customers will respect your professional presentation if
you show up prepared.

DRESS CODE
ALL WORKERS MUST WEAR:
It is important to wear professional business attire, ass well as maintain a clean, groomed
appearance. Please avoid heavily scented perfumes or other strong/unpleasant odors. These can
cause allergic reactions, migraines, and respiratory difficulty for some employees.

FIELD CLEANERS MUST WEAR:

Company shirts and solid-coloured indoor shoes that are secure, closed-toed, and non-slip.
Professional pants in a dark colour or black. Clothes must be neat, clean, and in excellent
condition. A small amount of jewelry, and no big rings hanging. Hair must be tied back when
working. Keep your look neat and presentable. No perfumes with powerful scents or other
pungent smells. For some workers, these can result in allergic reactions, migraines, and
respiratory problems.
PAY PERIOD
DaCosta & Co. issues payroll bi-weekly on Tuesdays. Every week's pay period begins on Monday to Friday. A
timesheet which will be sent via email needs to be filled and sent to [email protected] at the end
of the week by the end of the day Sunday. Every other Tuesday, an E-transfer will be sent to your bank account.
Your final payment will be made once you return all company property if you decide you no longer want to work
for us or if we have to end your employment.

PERFORMANCE REVIEWS
Approximately two reviews are provided to each office employee each year. If performance goals are reached,
pay might be increased. If expectations are not met, a strategy will be provided so that they can be met in order
to qualify for a pay raise.

Some of the areas that will be reviewed are:

Quality of work
Efficient use of time
Core Values in sync with the company
Teamwork
Problem Solving
Ability to complete job duties well in current position
Attendance and Punctuality
Example to other employees in the company

Each field employee's schedule is built by quality. If your quality is good and you don’t have customer
complaints, we will try to keep you on the tier level that you want to be on. If we are receiving complaints
and/or your quality score drops, we will cut the hours and offer you fewer homes until the quality score increase

TIME OFF REQUESTS

You must use the speak with a manager to book time off 14 days in advance in order for it to be
approved. A violation of attendance will occur if there is less than 14 days' notice for a holiday or
personal time off. Employees must notify management of an unexpected absence at least two hours
prior to their planned shift.

EXPENSE REIMBURSEMENT
All reimbursable expenses made by employees of DaCosta & Co. must be pre-approved by management, and be
turned in with a receipt for reimbursement
EMAIL, CELL PHONES, COMPANY LINES POLICY
Personal cell phones should be used on company breaks only.
Field employees are required to carry a cell phone to use for work purposes during the day, but must
not use it for personal reasons other than emergencies.
Never text or talk on the phone while driving. Wait until you are stopped, then make the call quickly or
have another on your team drive when needed.
No personal phone calls, with the exception of emergencies, should be made or received using company
phone lines. The phone lines need to be kept free for business calls.

FIRST AID & JOB-RELATED INJURY

A first aid kit is available for use by staff members in the workplace. In the case of any workplace injuries, notify
management right away. In case of urgency, dial 911 right away.

SCHEDULES
You will be issued your work schedule via Microsoft Word please check your schedule daily as it can change due to
last minute changes and cancellations. Please notify management in advance if you have a question or problem with
your schedule as issued.

Every employee is required to report to work every day the scheduled time, Monday through Friday. A "request
for time off" should be submitted two weeks in advance if an employee sees on a future schedule that there is not
a full day scheduled and would like to not fill those hours.
Client scheduling is to be performed strictly between the office staff and the client and should not be performed
by field employees directly.
One-time schedule changes should be requested by contacting management and approved by management.
Do not request time of the week off, a week before, or the week after a holiday
Cleanings for clients must be completed at the designated hour or arrival window. If a scheduling conflict arises,
field employees should notify the office rather than directly contacting the clients.
If running late and it is possible you will not arrive during the given arrival window, contact the office
immediately. Always contact the office at least 1 to 2 hours in advance of arriving late to the next client’s home.
Clients scheduled to you on the schedule are subject to change. Every staff member should be prepared to go
where needed.

BREAKS & FOOD/DRINKS

Employees in the field should take their rest breaks between clients. Employees are expected to return to
work following their breaks. Any employee who needs help deciding when to take their lunch break should
contact management right away.

No food or drinks should ever be brought into the customers home. Only a water bottle with a sealable cap
is allowed to bring into the clients home. All food and drinks need to be consumed on breaks.
CONFIDENTIALITY
All business and customer information is private and should not be disclosed to anyone without
DaCosta & Co.'s express consent. Unauthorized disclosure of business secrets to third parties may result
in immediate dismissal and, in cases of illegal use, criminal prosecution.

COMPANY EQUIPMENT
Information, tools, and resources provided by the company may only be used for DaCosta & Co.]-
related purposes. All client information, including cleaning preferences, contact details, security details,
and other details, is private and confidential. It may not be shared with, sold, or otherwise transferred
to anyone outside of DaCosta & Co. and may only be used to provide the contracted house cleaning
service.

Employees are in charge of adhering to company policies in order to safeguard, maintain cleanliness,
and take care of company supplies, including cleaning cloths, company passwords, tools, office
machinery, alarm codes, and other company property. Employees may be held liable for losses if they
are negligent and cause property damage, financial loss, or the loss of client information.
You are responsible for all cleaning supplies. If something breaks due to misuse or negligence you will
be responsible for replacing that item.

Requests to return any company-issued equipment should be adhered to immediately.

POOR WEATHER
Employees are expected to report for work on time regardless of rain, ice storms, wind, or other inclement weather,
unless otherwise instructed by a boss. Contact the office to talk with your manager in the event of a "weather
emergency," where city officials are advising either evacuation or staying inside a secure location.

SMOKING
Smoking is not allowed anywhere on the job site (including any area of client property while wearing your
uniform) or in company offices, with the exception of designated areas, in an effort to foster a healthy work
environment for both clients and employees.

STAFF TRAINING
DaCosta & Co. is committed to the ongoing professional growth of all employees. Both initial and ongoing
training may be required for each work role. Every employee must adhere to the prescribed training timetable.
The training plans are flexible. Any verbal or written training task that has been assigned is a prerequisite of
the job and should be given the same consideration and completion expectations as any other task.

THEFT
No client personal belongings or data may be removed without management's explicit consent. Any unauthorised
removal of client property or information could lead to an instant dismissal and criminal charges.
NON-DISCRIMINATION POLICY
At [BUSINESS.NAME], we value each employee and applicant for a position as an individual, and we value the
range of experiences they contribute to our business. We have a strict non-discrimination policy as a result. We think
that everyone deserves to be treated fairly, regardless of their race, gender, sexual orientation, nationality, native
tongue, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other legally
protected trait.

If you feel that you have been discriminated against, please let your manager know as soon as possible. Every
complaint will be appropriately investigated.

OUR OPEN DOOR POLICY

DaCosta & Co. supports an “open-door policy.” When people work closely together it is only natural that problems,
questions, or conflicts may arise. It is in the interest of management, the company, and all workers that these issues
be resolved as quickly and fairly as possible.

This policy eases the process of addressing questions or concerns workers might have about their employment.

Workers are urged to speak with their supervisor if they have a problem that is either personal or work-related and
they believe the company can assist them in solving it. The worker should approach the owner if this does not fix the
problem.

The open-door strategy guarantees that workers concerns will be heard and taken into account. Every workplace
experiences issues from time to time, and this method is intended to identify those issues and problems and address
them in a fair, equitable, and timely manner.

CORRECTIVE ACTION / DISCIPLINE POLICY

[DaCosta & Co. will make an effort to address inappropriate workplace behavior's in a positive manner and, when
practical, to resolve issues. Each scenario will be evaluated in light of a number of factors, such as how serious it is,
the worker's prior behavior, the amount of time they have worked for the company, the type of work they have
done in the past, and/or any incidents that have involved them. Among other things, oral or written warnings,
probation, suspension without pay, or immediate discharge are examples of corrective action measures.

The at-will nature of the employment relationship between DaCosta & Co. and its sub-contractors is unaffected by
this policy, and DaCosta & Co. thus retains the right to terminate any contractor at any time, with or without
justification, and in any situation it deems appropriate.

Sample issues that will result in immediate termination of employment:

Stealing from clients. This includes small items, like food, candy, or items thrown away in the trash.
Stealing from fellow workers.
Stealing from the business entails taking anything the business owns, including tools, materials, cash, and property.
Refusal to obey instructions from your manager or team leader.
Talking back, arguing, or being unresponsive are all considered insubordination.
Misrepresentations of the reason for time off, unauthorized time off, and tardiness.
Profanity: Using foul language while wearing a DaCosta & Co. uniform or while working.
Hiding or failing to report damage to a client's property.
 HANDBOOK
ACKNOWLEDGEMENT
(Please sign, and return to employer to be included in personnel file.)

As Sub-Contractor of DaCosta & Co., I acknowledge receipt of the

“Policies & Procedures Handbook”.

By my signature below, I agree to read the handbook, for

understanding, as well as to abide by these guidelines as a condition
of my employment and continuing employment with DaCosta &
Co..

I further understand, that if I have questions, at any time, regarding

these policies and/or procedures, or any other issues that may arise
that influence my employment, I will take the initiative to consult
with my immediate supervisor or owner/operator to obtain the
necessary direction.

Angela Mariann Osorio Lopez

Print Name:_______________________________
Signature:_________________________________
Angela Lopez
Date:____________________
06/06/2023