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TQ Automation

An organization is evaluating implementing automation solutions across their operations. They have little existing automation and want to develop a high-level automation strategy and roadmap. Accenture's myWizard platform could help by providing templates and best practices to map out their journey and initial implementation plans. Developing an automation strategy is the first step in any automation effort.

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Julio Costantino
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8K views23 pages

TQ Automation

An organization is evaluating implementing automation solutions across their operations. They have little existing automation and want to develop a high-level automation strategy and roadmap. Accenture's myWizard platform could help by providing templates and best practices to map out their journey and initial implementation plans. Developing an automation strategy is the first step in any automation effort.

Uploaded by

Julio Costantino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assessment: TQ 5G & Edge Computing

What is an example of an Intelligent Automation solution that makes use of Artificial


Intelligence?

What is a Digital Worker?


Missed question: Wrong answer
Correct answer: an advanced bot capable of managing more complex, multi-faceted situations.
What is a best practice when approaching an automation effort?

What is a “Job” as it relates to automation?

Which type of work would be a good candidate for improvement through automation?
What is Robotic Process Automation (RPA)?

What is the first step in developing an automation strategy?


A museum is evaluating historical documents for authenticity, reviewing their physical
condition, and categorizing them by subject before creating a backup on the Cloud.
Which part of this process could the museum automate easily, without incurring high
costs or large amounts of time and effort?

A programmer creates a bot that uses artificial intelligence to scan the text of customer
feedback e-mails. The bot analyzes the wording in the e-mails to determine whether
they are positive or negative and then accordingly routes the e-mails to customer
service representative for follow-up.
Which technique is illustrated here?
An Accenture client already has an extensive amount of automated solutions in place,
but would like to improve the ways their people and technology work together, along
with uncovering data-driven insights. Which Accenture platform would best help the
client in this scenario?

A regional bank implemented an automated solution to streamline their operations for


receiving and processing checks/cheques. They would like to further enhance the
solution to recognize signs of potential check fraud and alert their security teams
accordingly.
Which technology could be combined with the current solution to do this?

Which process would benefit from the use of Robotic Process Automation (RPA)?

How does Accenture’s myWizard assist clients in beginning their automation journey?
Advance automated solutions such as document recognition and sentiment analysis are
made possible by combining automation with which technology?
How does Robotic Process Automation (RPA) differ from Intelligent Automation (IA)?

How do Design Tools build robots for a Robotic Process Automation (RPA) application?

What is an example of an Intelligent Automation solution that makes use of Artificial


Intelligence?
What is a benefit of developing an automation strategy?
What key value does Accenture’s myConcerto bring to clients looking for automated
solutions?

What is the main difference between an automated Digital Worker and a traditional
automated Bot?
What does a "swivel chair" work task involve?

Accenture's Automation POV

What is the simplest form of automation?


Robotic Process Automation (RPA) solutions to manage

Introducing Robotic Process Automation

A small e-commerce company uses a series of Robotic Process Automation (RPA) solutions to manage
the backup of data from individual workstations to an on-premise server. However, the company is
opening another office and would like to more easily share data between locations, along with better
protecting the data from loss. Which technology could be combined with their current automated
processes to do this?
Missed question: Wrong answer
Correct answer: an advanced
Bringing Automation to Life

Accenture secures a contract with a new client that has implemented very little automation across the
organization and is unfamiliar with automation concepts in general. The client would like to start
mapping out an automation journey at a high level, and develop plans for implementing it. Which
Accenture platform would best help the client in this scenario?
Automation Strategy

A software team is setting an automation strategy and begins by identifying business processes that
could benefit from automation. What should be the team’s next step after this?
A Project Manager (PM) identifies several processes within a team that could be automated to
reduce the manual, repetitive tasks they perform. The PM is looking for help creating an
automation strategy and deciding the best approach to move forward. Which team in their
organization can the PM contact for help?

A regional bank implemented an automated solution to streamline their operations for


receiving and processing checks. They would like to further enhance the solution to
recognize signs of potential fraud and alert their security teams accordingly. Which
technology could be combined with the current solution to do this?
Missed question: Wrong answer => Sentiment Analysis & Robotic Process Automation
Correct answer: …
What describes Accenture's approach to automation, both internally as well as for
clients?

How does Accenture view automation?


Missed question: Wrong answer
Correct answer: …
An employee sets up an automation that transfers files in a specific folder on their PC to a
remote drive for archiving, provided the files are more than six months old. Which quality of
automation is described in this example?

In the context of automation, what is a robot?


A Project Manager sets up a recurring invite for meetings using a web-based calendar
app on a mobile device. What type of automation does this exemplify?
Missed question: Wrong answer => Intelligent Automation & Hyperautomation
Correct answer: …

Which describes the benefits of automation?


Missed question: Wrong answer
Correct answer: an advanced

A large organization is struggling to close the gaps in skill levels that exist between its
employees and those from competing companies. How can automation help the
organization solve this problem?
Missed question: Wrong answer
Correct answer: …
How can a robot differentiate between positive or negative product reviews?

A client asks for help planning and implementing an enterprise platform transformation,
ensuring proper integration of their currently automated solutions. Which Accenture tool
would best help the Project Lead begin this process?

Which describes Personal Automation?


How does Accenture’s SynOps help clients better manage their systems' operations?
Missed question: Wrong answer
Correct answer: …

A small business specializing in computer repair implements an automated process that


routes customer requests to the technician best suited for the job. Though the
automated solution only reduces a few minutes of time from each request, it results in
the business being able to complete several hundred more service orders per year.
Which quality of automation is described in this example?
To resolve client queries, customer support professionals must gather customer data
from a variety of sources, such as databases, phone calls, email, and online chats. This
is time-consuming and can negatively impact the customer journey. What is something
Intelligent Automation can do to improve this process?
Missed question: Wrong answer
Correct answer: …

In the context of automation strategy, what is a Center of Excellence?


An organization using Robotic Process Automation (RPA) wishes to verify the quality
and results of their automated processes to understand the issues and risks and
determine whether the processes are performing as expected. Which element of RPA
should they use to manage and track their automated processes?

What is an example of a task that could be automated?

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Evalution wrong
RPA Tools

What is the role of a design tool in a Robotic Process Automation (RPA) solution?

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