Dell U4021qw Monitor Users Guide

Dell UltraSharp 40 Curved WUHD
Monitor-U4021QW
User’s Guide
Model: U4021QW
Regulatory model: U4021QWt
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2020-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2022 – 02
Rev. A03
Contents
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identifying parts and controls . . . . . . . . . . . . . . . . . . . 9
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . 12
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Speaker Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . 17
Video - Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
USB - Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . .25
LCD monitor quality and pixel policy . . . . . . . . . . . . . . .25
Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Handling and moving your display . . . . . . . . . . . . . . . . 28
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . .29
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the stand . . . . . . . . . . . . . . . . . . . . . . .30
Using the tilt, swivel, and vertical extension . . . . . . . . . . .33
Contents | 3
Tilt, swivel and vertical extension . . . . . . . . . . . . . . . . . . . . . . 33
Connecting your monitor . . . . . . . . . . . . . . . . . . . . .34
Organizing your cables . . . . . . . . . . . . . . . . . . . . . .38
Securing your monitor using Kensington lock (optional) . . . .38
Removing the monitor stand . . . . . . . . . . . . . . . . . . .39
Wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . .40
Operating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enable Menu Voice Function . . . . . . . . . . . . . . . . . . . 41
Using the joystick control . . . . . . . . . . . . . . . . . . . . .43
Using the OSD lock function . . . . . . . . . . . . . . . . . . .45
Front‑panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the On-Screen Display (OSD) menu . . . . . . . . . . . 49
Accessing the menu system (Menu Voice On) . . . . . . . . . . . . . . . 49
Accessing the menu system (Menu Voice Off) . . . . . . . . . . . . . . . 60
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 77
Setting the KVM USB Switch . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Auto KVM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . .84
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . 85
Product specific problems . . . . . . . . . . . . . . . . . . . . 87
Universal Serial Bus (USB) specific problems . . . . . . . . . . 91
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
FCC notices (U.S. only) and other regulatory information . . . 93
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . .93
EU product database for energy label and product information
sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
4 | Contents
Safety instructions
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is fragile
and can be damaged if dropped or hit sharply.
• Always be sure that your monitor is electrically rated to operate with the AC
power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can have
an adverse effect on the liquid crystal of the display.
• Do not subject the monitor to severe vibration or high impact conditions. For
example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period of
time.
• To avoid electric shock, do not attempt to remove any cover or touch the inside
of the monitor.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).
Safety instructions | 5

About your monitor
Package contents
Your monitor ships with the components shown in the table below. If any component is
missing, contact Dell. For more information, see Contact Dell.
NOTE: Some components may be optional and may not ship with your
monitor. Some features may not be available in certain countries.
Display
Stand riser
Stand base
Power cable (varies by country)
DisplayPort cable (DisplayPort to

DisplayPort)
Super Speed USB 3.2 Gen1 A to B

upstream cable (Enables USB Ports on
the monitor)
6 | About your monitor

HDMI cable
ThunderboltTM 4 (USB Type-C) Active

Cable
PremierColor
U4021QW Color Calibration Factory Report
Every Dell U4021QW is shipped incorporating pre-tuned
Standard modes (sRGB and DCl-P3) with Color and
Luminance. Uniformity is adjusted across the screen to
meet △ E2000 < 2 and 97-102% respectively. This
helps prevent significant color inconsistencies or
inaccuracies. In addition, a tighter grey-scale tracking
Serial No.
Tester
Test
CN0Y7NWNWSL0004A464L
CA-310
• Quick Setup Guide
on each U4021QW monitor helps enable ultrasmooth
color gradation.The factory measurement from this very Equipment CA-2000S
unit are shown here. Chroma 2326
• Safety, Environmental, and Regulatory

Be assured of Accurate, Precise and Consistent
Onscreen Color with every Dell Ultrasharp U4021QW.
sRGB Mode Avg. E2000 ≤ 2
Information
DCI-P3 Mode Avg. E2000 ≤ 2
G r e y -S c a l e T r a c k in g G amma
• Factory Calibration Report
About your monitor | 7

Product features
The Dell UltraSharp U4021QW Curved monitor has an active matrix, Thin-Film
Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features
include:
• 100.859 cm (39.7 in.) active area display (Measured diagonally) 5120 x 2160 (21:9)
resolution, plus full-screen support for lower resolutions.
• Wide viewing angles with 98% DCI-P3.
• Tilt, swivel and vertical extension adjustment capabilities.
• Built-in speakers (2 x 9 W).
• Removable pedestal stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier
set up with an elegant viewing experience.
• Extensive digital connectivity with HDMI and DP helps future-proof your monitor.
• Single Thunderbolt™ 3 (90 W) to supply power to compatible notebook while
receiving video signal.
• Thunderbolt™ 3 (90 W) and RJ45 ports enable a single-cable, network-
connected experience.
• Plug and play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Power and OSD buttons lock.
• Security lock slot.
• ≤ 0.3 W in Standby Mode.
• Support text to speech (English).
• Supports both Picture by Picture (PBP) / Picture in Picture (PIP) Select Mode.
• Allow user to switch USB KVM function in PBP mode.
• The monitor adopts Flicker-Free technology, which clears the eye visible flicker
, brings comfort viewing experience and preventing users suffer from eye strain
and fatigue.
• Premium Panel Exchange for peace of mind.
• Optimize eye comfort with a flicker-free screen minimizes hazard blue light
emission.
• The Monitor use Low Blue Light panel and compliance with TUV Rheinland
(Hardware Solution) at factory reset/default setting model.
• Decreases the level of hazard blue light emitted from the screen to make viewing
more comfortable for your eyes.
WARNING: The possible long-term effects of blue light emission from the
monitor may cause damage to the eyes, including eye fatigue or digital eye
strain.

Identifying parts and controls
Front view
Label Description Use

1 Power LED indicator Solid white light indicates the monitor is turned
on and functioning normally. Blinking white light
indicates the monitor is in Standby Mode.

Back view
1
2
3
4
7
5 6
1 VESA mounting holes (100 mm Wall mount monitor using VESA-
x 100 mm-behind attached compatible wall mount kit (100 mm x 100
VESA cover) mm).
2 Regulatory label Lists the regulatory approvals.
3 Stand release button Releases stand from the monitor.
4 Power On/Off button To turn the monitor on or off.
5 Joystick Use it to control the OSD menu.
For more information, see Operating the
Monitor.
6 Mac address, Barcode, serial Refer to this label if you need to contact Dell
number, and Service Tag label for technical support. The Service Tag is a
unique alphanumeric identifier that enables
Dell service technicians to identify the
hardware components in your computer and
access warranty information.
7 Cable-management slot Use to organize cables by inserting them
through the slot.

Bottom view
9
14 14
13
1 2 3 4 5 67 8 9 10 11 12
1 Security lock slot Secures monitor with security cable lock (sold separately).
2 Power connector Connect the power cable.
3 HDMI 1 port Connect your computer with the HDMI cable.
4 HDMI 2 port Connect your computer with the HDMI cable.
5 DisplayPort in Connect your computer with the DisplayPort cable.
6 Audio line-out port Connect speakers to playback audio through HDMI or
DisplayPort audio channels.
Only two-channel audio is supported.
NOTE: The audio line-out port does not support
headphones.
7 Thunderbolt™ 3 Connect to your computer using the Thunderbolt™ 4
(90 W)/ (USB Type-C) active cable.
DisplayPort The Thunderbolt™ 3 (90 W) port offer the fastest
transfer rate and the alternate mode with DP 1.4 support
the maximum resolution of 5120 x 2160 at 60 Hz PD 20
V/4.5 A, 15 V/3 A, 9 V/3 A, 5 V/3 A.
NOTE: USB Type-C is not supported on Windows
versions that are prior to Windows 10.
8 USB Type-B Connect the USB cable that comes with your monitor to
upstream port the computer. Once this cable is connected, you can use
the USB downstream connectors on the monitor.
9,11 Super Speed USB Connect your USB device. You can use these ports
10 Gbps (USB 3.2 only after you have connected the USB cable from the
Gen2) (4) computer to the monitor. Port with battery icon
supports Battery Charging Rev. 1.2.

10 RJ-45 connector Connect Internet. You can surf Internet via RJ45 only
after you have connected the USB cable (Type-A to
Type-B or Type-C to Type-C) from the computer to the
monitor.
12 Super Speed Port with icon supports 5 V/ 3 A.
USB 3.2 Gen2 Connect your USB-C device. You can use these ports
10Gbps Type-C only after you have connected the USB cable (Type-A to
downstream port Type-B or Type-C to Type-C) from the computer to the
monitor.
13 Stand lock Lock the stand to the monitor using a M3 x 8 mm screw
(screw not included).
14 Built-in speakers To output the sound from audio input.
Monitor specifications
Screen type Active matrix - TFT LCD
Panel Type In-plane switching Technology
Aspect ratio 21:9
Viewable image dimensions
Diagonal 1008.59 mm (39.7 in.)
Active Area
Horizontal 929.28 mm (36.59 in.)
Vertical 392.04 mm (15.44 in.)
Area 364236.5 mm2 (564.95 in.2)
Pixel pitch 0.1815 mm x 0.1815 mm
Pixel per inch (PPI) 140
Viewing angle
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Curvature 2500R
Display screen coating Anti-glare treatment of the front polarizer (3H) hard
coating
Backlight LED
Color depth 1.07 Billion colors

Color gamut* 98% (typical) DCI-P3
Connectivity • 1 x DP1.4 (HDCP 2.2) (10-bit color @ 60 Hz)
• 2 x HDMI 2.0 (HDCP 2.2) (10-bit @ 30 Hz)
• 1 x Thunderbolt™ 3 (90 W) (Alternate mode with
DisplayPort 1.4, Super Speed USB 3.2 Gen2 (10 Gbps)
upstream port, Power Delivery PD up to 90 W)
• 1 x USB Type-B upstream port
• 1 x USB Type -C downstream (15 W), Super Speed
USB 3.2 Gen2 (10 Gbps)
• 4 x Super speed USB Type-A 10 Gbps (USB 3.2 Gen2)
• 1 x Super speed USB Type-A 3.2 Gen2 with BC1.2
charging capability at 2 A (max)
• 1 x Analog 2.0 audio line out (3.5 mm jack)
• 1 x RJ45
Border width (edge of monitor to active area)
Top 11.3 mm
Left/Right 11.3 mm
Bottom 15.8 mm
Adjustability
Height adjustable stand 120 mm
Tilt -5° to 21°
Swivel -30° to 30°
Cable management Yes
Dell Display Manager (DDM) Easy Arrange
Compatibility and other key features
Security Security lock slot (cable lock sold separately)
* At panel native only, under Custom Mode preset.

Resolution specifications
Horizontal scan range 27 kHz to 133.286 kHz
Vertical scan range 24 Hz to 86 Hz
Maximum preset resolution 5120 x 2160 at 60 Hz
Video display capabilities (HDMI & DP & 480p, 560p, 720p, 1080i, 1080p
Thunderbolt™ 3 (90 W) alternate mode)

Preset display modes
Display mode Horizontal Vertical Pixel Sync polarity

frequency frequency clock (Horizontal/
(kHz) (Hz) (MHz) Vertical)
VESA, 720 x 400 31.50 70.00 28.30 -/+
VESA, 640 x 480 31.50 60.00 25.20 -/-
VESA, 640 x 480 37.50 75.00 31.50 -/-
VESA, 800 x 600 37.90 60.30 40.00 +/+
VESA, 800 x 600 46.90 75.00 49.50 +/+
VESA, 1024 x 768 48.40 60.00 65.00 -/-
VESA, 1024 x 768 60.00 75.00 78.80 +/+
VESA, 1152 x 864 67.50 75.00 108.00 +/+
VESA, 1280 x 800 49.70 60.00 83.50 +/+
VESA, 1280 x 1024 64.00 60.00 108.00 +/+
VESA, 1280 x 1024 80.00 75.00 135.00 +/+
VESA, 1600 x 1200 75.00 60.00 162.00 +/+
VESA, 1680 x 1050 65.29 60.00 146.25 -/+
VESA, 1920 x 1080 67.50 60.00 148.50 +/+
VESA, 1920 x 1200 74.04 60.00 154.00 +/-
VESA, 2048 x 1152 70.99 60.00 156.75 +/-
VESA, 2048 x 1280 78.92 60.00 174.25 +/-
VESA, 2560 x 1080 66.64 60.00 181.25 +/-
VESA, 1024 x 2160 133.24 60.00 157.75 +/-
VESA, 1280 x 2160 133.15 60.00 191.75 +/-
VESA, 2560 x 2160 133.27 60.00 362.50 +/-
VESA, 3840 x 2160 65.58 30.00 262.75 +/-
VESA, 3840 x 2160 135.00 60.00 594.00 +/-
VESA, 3840 x 2160 133.31 60.00 533.25 +/-
VESA, 4096 x 2160 65.67 30.00 279.50 +/-
VESA, 4096 x 2160 133.28 60.00 567.25 +/-
VESA, 5120 x 2160 65.72 30.00 347.00 +/-
VESA, 5120 x 2160 133.27 60.00 703.75 +/-

Electrical specifications
Video input signals • Digital video signal for each differential line
Per differential line at 100 ohm impedance
• DP/HDMI/Thunderbolt™ 3 (90 W) signal
input support
Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 2.8 A
(maximum)
Inrush current 120 V: 42 A (Max.)
240 V: 80 A (Max.)
Power consumption 0.3 W (Off Mode)1
0.3 W (Standby Mode)1
41.3 W (On Mode)1
240 W (Max)2
44.81 W (Pon)3
140.86 kWh (TEC)3
1
As defined in EU 2019/2021 and EU 2019/2013.
2
Max brightness and contrast setting with maximum power loading on all USB ports.
3
Pon: Power consumption of On Mode as defined in Energy Star 8.0 version.
TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals
you ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
NOTE: This monitor is ENERGY STAR certified.
This product qualifies for ENERGY STAR in the factory default settings which can
be restored by “Factory Reset” function in the OSD menu. Changing the factory
default settings or enabling other features may increase power consumption that
could exceed the ENERGY STAR specified limit.

Speaker Specifications
Speaker rated power 2x9W

Frequency Response 100 Hz - 20 kHz
Impedance 8 ohm
Physical characteristics
Connector type • DP connector

• HDMI connector
• Thunderbolt™ 3 (90 W) connector
• Audio line-out
• RJ45 connector
• USB Type-C downstream connector x 1
(Port with icon supports 5 V/3 A)
• Super speed USB Type-A 3.2 Gen2 downstream
port connector x 4
(Port with battery icon supports BC 1.2.)
Signal cable type • DP to DP 1.8 m cable
• HDMI 1.8 m cable
• Super Speed USB 3.2 Gen1 (A to B) 1.8 m cable
• Thunderbolt™ 4 (USB Type-C) active 1.5 m cable
Dimensions (with stand)
Height (extended) 577.3 mm (22.73 in.)
Height (compressed) 457.8 mm (18.02 in.)
Width 946.6 mm (37.27 in.)
Depth 248.0 mm (9.76 in.)
Dimensions (without stand)
Height 419.1 mm (16.50 in.)
Width 946.6 mm (37.27 in.)
Depth 59.6 mm (2.35 in.)
Stand dimensions
Height (extended) 438.3 mm (17.26 in.)
Height (compressed) 391.5 mm (15.41 in.)

Width 334.5 mm (13.17 in.)
Depth 248.0 mm (9.76 in.)
Weight
Weight with packaging 21.6 kg (47.62 lb)
Weight with stand assembly 14.4 kg (31.75 lb)
and cables
Weight without stand assembly 9.5 kg (20.94 lb)
(For wall mount or VESA
mount considerations - no
cables)
Weight of stand assembly 4.3 kg (9.48 lb)
Environmental characteristics
Compliant Standards
• ENERGY STAR certified Monitor.
• EPEAT registered where applicable. EPEAT registration varies by country.
See www.epeat.net for registration status by country.
• TCO Certified.
• RoHS Compliant.
• BFR/PVC Free monitor (excluding external cables).
• Meets NFPA 99 leakage current requirements.
• Arsenic-Free glass and Mercury-Free for the panel only.
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating –20°C to 60°C (–4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation 818.91 BTU/hour (maximum)
140.92 BTU/hour (On Mode)

Video - Bandwidth
Host Video Cable Resolution

USB-C USB-C Gen1 Cable
5120 x 2160 @ 30 Hz
(Alt Mode DP1.2) ThunderboltTM 4 Active Cable (40G)
USB-C USB-C Gen2 Cable 5120 x 2160 @ 60 Hz
(Alt Mode DP1.4) Thunderbolt TM
4 Active Cable (40G) 5120 x 2160 @ 60 Hz
TM
TBT3 Thunderbolt 3 Active Cable (40G)
5120 x 2160 @ 30 Hz
(Alt Mode DP1.2) Thunderbolt TM
4 Active Cable (40G)
TBT3 ThunderboltTM 3 Active Cable (40G)
5120 x 2160 @ 60 Hz
(Alt Mode DP1.4) ThunderboltTM 4 Active Cable (40G)
HDMI 2.0 HDMI 2.0 cable 5120 x 2160 @ 30 Hz
HDMI 1.4 HDMI 2.0 cable 3840 x 2160 @ 30 Hz
USB - Bandwidth
USB Device connected to

Host USB Upstream Cable
USB-A or C Downstream
USB-A A-C Cable Supported, USB 2.0/3.2
(5 Gbps) A-B Cable Gen1
USB-C Gen1/2 Cable Supported, USB 2.0/3.2
USB-C (5 Gbps
Thunderbolt TM
4 Active Cable (40G) Gen1
Data Only)
ThunderboltTM 3 Active Cable (40G) Supported, USB 2.0 only
USB-C Gen1/2 Cable
USB-C (Alt Mode
DP1.2)
ThunderboltTM 4 Active Cable (40G)
USB-C Gen1/2 Cable
USB-C (Alt Mode
DP1.4)
TBT3 Supported USB3.2 Gen2

Pin assignments
DP port (in)
Pin number 20-pin side of the connected signal cable

1 ML3(n)
2 GND
3 ML3(p)
4 ML2(n)
5 GND
6 ML2(p)
7 ML1(n)
8 GND
9 ML1(p)
10 ML0(n)
11 GND
12 ML0(p)
13 CONFIG1
14 CONFIG2
15 AUX CH (p)
16 GND
17 AUX CH (n)
18 Hot Plug Detect
19 Return
20 DP_PWR

HDMI port
Pin number 19-pin side of the connected signal cable

1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2-
4 TMDS DATA 1+
6 TMDS DATA 1-
7 TMDS DATA 0+
9 TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5 V POWER
19 HOT PLUG DETECT

Thunderbolt™ 3 (USB Type-C) port
Pin Signal Pin Signal

A1 GND B12 GND
A2 SSTXp1 B11 SSRXp1
A3 SSTXn1 B10 SSRXn1
A4 VBUS B9 VBUS
A5 CC1 B8 SBU2
A6 Dp1 B7 Dn1
A7 Dn1 B6 Dp1
A8 SBU1 B5 CC2
A9 VBUS B4 VBUS
A10 SSRXn2 B3 SSTXn2
A11 SSRXp2 B2 SSTXp2
A12 GND B1 GND

Universal Serial Bus (USB)
This section gives you information about the USB ports available on your monitor.
NOTE: Up to 2 A on USB downstream port (port with battery icon)
with BC 1.2 compliance devices; up to 1.0 A on the other 2 USB downstream
ports; Up to 3 A on USB downstream port (port with icon) with 5 V/3 A
compliance devices.
Your computer has the following USB ports:
• 5 downstream - 3 at bottom, 2 at quick access
• 1 upstream
Power Charging Port - the ports with battery icon supports fast current
charging capability if the device is BC 1.2 compatible.The USB Type-C downstream
port with icon supports fast current charging capability if the device is
5V/3A compatible.
NOTE: The monitor’s USB ports work only when the monitor is on or in the
standby mode. In standby mode, if the USB cable (Type-C to Type-C) is
plugged in, the USB ports can work normally. Otherwise, follow the OSD
setting of USB, if the setting is “On in Standby Mode” then USB work normally,
otherwise USB is disabled. If you turn off the monitor and then turn it on, the
attached peripherals may take a few seconds to resume normal functionality.
Transfer speed Data rate Maximum power consumption (each port)
Super Speed USB 3.2 Gen2 10 Gbps 4.5 W
Super Speed USB 3.2 Gen1 5 Gbps 4.5 W
Hi-Speed 480 Mbps 2.5 W
Full speed 12 Mbps 2.5 W

USB upstream port USB downstream port
Pin number Signal name Pin number Signal name

1 VBUS 1 VBUS
2 D- 2 D-
3 D+ 3 D+
4 GND 4 GND
5 StdB_SSTX- 5 StdA_SSRX-
6 StdB_SSTX+ 6 StdA_SSRX+
7 GND_DRAIN 7 GND_DRAIN
8 StdB_SSRX- 8 StdA_SSTX-
9 StdB_SSRX+ 9 StdA_SSTX+
Shell Shield Shell Shield

RJ45 port (connector side)
Pin Signal Pin Signal

GREEN
RJ45
PHY SIDE
CABLE SIDE 1 TD1 + 8 TD3 -
2 TD1 - 9 TD4 +
3 TD2 + 10 TD4 -
4 TD2 - 11 GREEN_OR-
ANGE
5 CT 12 GREEN_OR-
ANGE
GREEN
ORANGE
2kV, 1000pF 6 CT 13 GREEN
SHIELD
GROUND
7 TD3 + 14 GREEN
Driver installation
Install the Realtek USB GBE Ethernet Controller Driver available for your system. This
is available for download at www.dell.com/support under the “Driver and download”
section.
Network (RJ45) data rate via USB-C max speed is 1000 Mbps.
NOTE: This LAN port is 1000Base-T IEEE 802.3az compliant, supporting

Mac Address (Printed on model label) Pass-thru, Wake-on-LAN (WOL)
from standby mode (S3 only) and PXE Boot function, these 3 features
depend on BIOS setting and OS version.

RJ45 Connector LED status:
LED Color Description

Right LED Amber or Green Speed indicator:
• Amber On - 1000 Mbps
• Green On - 100 Mbps
• Off - 10 Mbps
Left LED Green Link / Activity indicator:
• Blinking - Activity on the port.
• Green On - Link is being established.
• Off - Link is not established.
NOTE: RJ45 cable is non in-box standard accessory.
Plug-and-Play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer system with its extended display identification
data (EDID) using display data channel (DDC) protocols so the computer can configure
itself and optimize the monitor settings. Most monitor installations are automatic;
you can select different settings if desired. For more information about changing the
monitor settings, see Operating the Monitor.
LCD monitor quality and pixel policy

During the LCD monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on LCD Monitor Pixel Policy, see
Dell support site at: www.dell.com/pixelguidelines.

Ergonomics
CAUTION: Improper or prolonged usage of keyboard may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following guidelines when setting up and using
your computer workstation:
• Position your computer so that the monitor and keyboard are directly in front of
you as you work. Special shelves are commercially available to help you correctly
position your keyboard.
• To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the
monitor for long periods of time, we suggest you to:
1. Set the distance of the screen between 20 to 28 in. (50 - 70 cm) from your
eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after
prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet away for
at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders
during the breaks.
• Make sure that the monitor screen is at eye level or slightly lower when you are
sitting in front of the monitor.
• Adjust the tilt of the monitor, its contrast, and brightness settings.
• Adjust the ambient lighting around you (such as overhead lights, desk lamps, and
the curtains or blinds on nearby windows) to minimize reflections and glare on the
monitor screen.
• Use a chair that provides good lower-back support.
• Keep your forearms horizontal with your wrists in a neutral, comfortable position
while using the keyboard or mouse.
• Always leave space to rest your hands while using the keyboard or mouse.
• Let your upper arms rest naturally on both sides.
• Ensure that your feet are resting flat on the floor.
• When sitting, make sure that the weight of your legs is on your feet and not
on the front portion of your seat. Adjust your chair’s height or use a footrest if
necessary to maintain a proper posture.
• Vary your work activities. Try to organize your work so that you do not have to sit
and work for extended periods of time. Try to stand or get up and walk around at
regular intervals.

• Keep the area under your desk clear of obstructions and cables or power cords
that may interfere with comfortable seating or present a potential trip hazard.
monitor screen at or
below eye level
monitor and
keyboard
positioned
directly in front
of the user
wrists relaxed
and flat
feet flat on the

floor

Handling and moving your display
To ensure the monitor is handled safely when lifting or moving it, follow the guidelines
mentioned below:
• Before moving or lifting the monitor, turn off your computer and the monitor.
• Disconnect all cables from the monitor.
• Place the monitor in the original box with the original packing materials.
• Hold the bottom edge and the side of the monitor firmly without applying
excessive pressure when lifting or moving the monitor.
• When lifting or moving the monitor, ensure the screen is facing away from you
and do not press on the display area to avoid any scratches or damage.
• When transporting the monitor, avoid any sudden shock or vibration to it.

• When lifting or moving the monitor, do not turn the monitor upside down while
holding the stand base or stand riser. This may result in accidental damage to the
monitor or cause personal injury.
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable
from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
For best practices, follow these instructions in the list below while unpacking, cleaning,
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-
static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.
• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter- colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

Setting up the monitor
Connecting the stand
NOTE: The stand riser and stand base are detached when the monitor is
shipped from the factory.
NOTE: The following instructions are applicable only for the stand that
was shipped with your monitor. If you are connecting a stand that you
purchased from any other source, follow the set up instructions that were
included with the stand.
To attach the monitor stand:

1. Align and place the stand riser on the stand base.
2. Open the screw handle at the bottom of the stand base and turn it clockwise to
secure the stand assembly.
3. Close the screw handle.
1 2
30 | Setting up the monitor

4. Open the protective cover on the monitor to access the VESA slot on the
monitor.
5. Slide the tabs on the stand riser into the slots on the display back cover and
lower the stand assembly to snap it into place.
Setting up the monitor | 31

6. Hold the stand riser and lift the monitor carefully, then place it on a flat surface.
NOTE: Hold the stand riser firmly when lifting the monitor to avoid any
accidental damage.
7. Tear the paper cushion from the monitor.

Using the tilt, swivel, and vertical extension
Tilt, swivel and vertical extension
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.
5°
30°
30° 120 mm
21°
NOTE: The stand is detached when the monitor is shipped from the
factory.

Connecting your monitor
WARNING: Before you begin any of the procedures in this section, follow
the Safety Instructions.
To connect your monitor to the computer:

1. Turn off your computer.
2. Connect the DisplayPort or HDMI cable, and the Thunderbolt™ 4 (USB Type-C)
active cable from your monitor to the computer.
3. Turn on your monitor.
4. Select the correct input source from the OSD Menu on your monitor and then
turn on your computer.
NOTE: U4021QW default setting is DisplayPort 1.4. A DisplayPort 1.1
Graphic card may not display normally. Please refer to “product specific
problems – No image when using ThunderboltTM connection to the PC” to
change default setting.
Connecting the HDMI cable
HDMI
HDMI

Switch to lower / higher primary resolution
1. Press the joystick button to launch the OSD main menu.
2. Move the joystick to select input source.
UltraSharp 40 Monitor
Brightness/Contrast
Input Source Thunderbolt (90W)
Color DP
Display HDMI 1
PIP/PBP HDMI 2
USB Auto Select On
Audio Auto Select for Thunderbolt Prompt for Multiple Inputs
Menu Rename Inputs Thunderbolt (90W)
Personalize Reset Input Source
Others
Exit
3. Move the joystick up or down to select HDMI 1/HDMI 2, pess and hold the
joystick 8 Sec, the following message will appear:
Switch to lower primary resolution for HDMI?
Yes
No
4. Select Yes to switch from HDMI 2.0 (default) to HDMI 1.4 (or select No to cancel
this operation).
5. Repeat steps 3 and 4 again to switch from HDMI 1.4 to HDMI 2.0.
Switch to higher primary resolution for HDMI?
Yes
No

Connecting the DP cable
DP
DP
Connecting the USB cable

USB
USB
Connecting the Thunderbolt™ 4 (USB Type-C) active cable

Thunderbolt
(90 W)
Thunderbolt™ 3
USB Type-C

The Thunderbolt™ 3 (90 W) port on your monitor:
• Can be used as Thunderbolt™ 3 or DisplayPort 1.4, alternatively.
• Supports USB Power Delivery (PD), with profiles up to 90 W.
NOTE: Regardless of the power requirement/actual power consumption of your
laptop, or the remaining power runtime in your battery, the Dell U4021QW monitor
is designed to supply power delivery of up to 90 W to your laptop.
Rated power (on laptops that have Maximum charging

Thunderbolt™ 3 (90 W) with PowerDelivery) power
45 W 45 W
65 W 65 W
90 W 90 W
130 W Not supported
Connecting the monitor for RJ45 Cable (Optional)

Thunderbolt RJ45
(90 W)
USB Type-C

Organizing your cables
After attaching all necessary cables to your monitor and computer, (see Connecting
Your Monitor for cable attachment) organize all cables as shown above.
Securing your monitor using Kensington lock (optional)

The security lock slot is located at the bottom of the monitor. (See Security lock
slot)
For more information on using the Kensington lock (purchased separately), see the
documentation that is shipped with the lock.
Secure your monitor to a table using the Kensington security lock.
NOTE: The image is for the purpose of illustration only. Appearance of the
lock may vary.

Removing the monitor stand
CAUTION: To prevent scratches on the LCD screen when removing the
stand, ensure that the monitor is placed on a soft, clean surface.
To remove the stand:

1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand-release button.
3. Lift the stand up and away from the monitor.
3

Wall mounting (Optional)
NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-

mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor on a soft cloth or cushion on a stable flat table.
2. Remove the stand.
3. Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall as instructed in the documentation that shipped
with the wall-mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with
minimum weight/load bearing capacity of 38 kg (83.76 lb).

Operating the monitor
Enable Menu Voice Function
This is an accessibility feature for people who are visually impaired.
This feature can also be disabled in the Main Menu.
1. Press the button to turn on the monitor.
2. Use the Joystick as shown below to navigate through the Easy Initial Setup.
Press the Joystick to enter.
3. Follow the steps in the Easy Initial Setup shown on screen to enable the Menu
Voice function.
UltraSharp 40 Monitor UltraSharp 40 Monitor
Please select:
English
Español
Français
Deutsch
Português (Brasil)
Русский
简体中文
日本語
Operating the monitor | 41

UltraSharp 40 Monitor UltraSharp 40 Monitor
Menu Voice Menu Voice
This is an accessibility feature for people This is an accessibility feature for people
who are visually impaired. who are visually impaired.
Choose an option : Choose an option :
On On
Off Off
NOTE: After setting up, you may press and hold the Joystick for 3 secs to
deactivate or re-activate the Menu Voice.
NOTE: The following functions that will be disabled when Menu Voice is
On:
-PIP/PBP
-USB
-Menu Lock
-Language
-Built-in Diagnostics
-KVM USB Switch
-Speaker
For additional information, please go to https://www.dell.com/learn/us/en/
uscorp1/policies-website-accessibility.
NOTE: Menu Voice function is available in North America Region.
42 | Operating the monitor

Using the joystick control
Use the joystick control on the rear of the monitor to make OSD adjustments.

2. Move the joystick up/down/left/right to toggle between options.
3. Press the joystick button again to confirm the settings and exit.
Joystick Description
• When the OSD menu is on, press the button to confirm the selection
or save the settings.
• When the OSD menu is off, press the button to launch the OSD main
menu. See Accessing the menu system.
• For 2-way (right and left) directional navigation.
• Move right to enter the submenu.
• Move left to exit from the submenu.
• Increases (right) or decreases (left) the parameters of selected menu
item.
• For 2-way (up and down) directional navigation.
• Toggles between the menu items.
• Increases (up) or decreases (down) the parameters of selected menu
item.

Use the joystick control on the rear of the monitor to adjust the display settings. As
you use the button to adjust the settings, an OSD shows the numeric values of each
feature as they change.
Preset Modes
Options Description
1 Use this Menu button to launch the on-screen
display (OSD) and select the OSD menu.
Shortcut key: Menu
2 Use this button to adjust the volume of the built-in
speakers.
Shortcut key:
Volume
3 Use this button to choose from a list of Input
Source.
Shortcut key: Input
Source
4 Use this button to choose from a list of preset
color modes.
Shortcut key:
Preset Modes
5 To directly access the Brightness/Contrast
adjustment sliders.
Shortcut key:
Brightness/Contrast
6 Use this button to choose from a list of PIP/PBP.
Shortcut key:
PIP/PBP
7 Use this button to go back to the main menu or
exit the OSD main menu.
Exit

Using the OSD lock function
You can lock the front-panel control buttons to prevent access to the OSD menu and/
or power button.
Use the Lock menu to lock the button(s).
1. Select one of the following options.
Brightness/Contrast
Input Source
Color
Language
Display Menu Buttons
Transparency
PIP/PBP Power Button
Timer
USB Menu + Power Buttons
Lock
Audio Disable
Reset Menu
Menu
Personalize
Others
Exit
2. The following message appears.

Are you sure you want to lock the Menu Buttons?
To unlock the Button, refer to the User’s Guide.
Yes
No
3. Select Yes to lock buttons. Once locked, pressing any control button will display
the lock icon

Use the Joystick to lock the button(s).
Press the left directional navigation of Joystick for four seconds, a menu appears on
the screen.
Select Option:
Select one of the following options:

Options Description
1 Select this option to lock OSD menu function.
Menu Button lock

2 Use this option to lock power button. This will
prevent the user to turn off the monitor using the
power button.
Power Button lock
3 Use this option to lock OSD menu and power
button to turn off the monitor.
Menu and Power Button lock

4 Use this option to run the built-in diagnostics, see
Built-in Diagnostics.
Built-in Diagnostics

To unlock the button(s).
Press the left directional navigation of Joystick for four seconds until a menu appears
on the screen. The following table describes the options to unlock the front-panel
control buttons.
Select Option:
Options Description
1 Use this option to unlock OSD menu function.
Menu Button unlock

2 Use this option to unlock power button to turn off
the monitor.
Power Button unlock

3 Use this option to unlock OSD menu and power
button to turn off the monitor.
Menu and Power Button

unlock

Front‑panel button
Use the buttons on the front of the monitor to adjust the image settings.
Front Panel Button Description

1 Use the Up (increase) and Down (decrease) buttons to
adjust items in the OSD menu.
Up Down
2 Use the Previous button to go back to the previous
menu.
Previous
3 Use the Next button to confirm your selection.
Next
4 Use the Tick button to confirm your selection.
Tick

Using the On-Screen Display (OSD) menu
NOTE: North America Region only.
Accessing the menu system (Menu Voice On)

Icon Menu and Description
Submenus
Brightness/ Use this menu to activate Brightness/Contrast
Contrast adjustment.
Brightness/Contrast
Input Source
Color
Display
PIP/PBP
USB
Audio
Menu
Personalize
75% 75%
Others
Exit
Brightness Brightness adjusts the luminance of the backlight

(minimum 0; maximum 100).
Move the joystick up to increase brightness.
Move the joystick down to decrease brightness.
Contrast Adjust the Brightness first, and then adjust Contrast
only if further adjustment is necessary.
Move the joystick up to increase contrast and Move the
joystick down to decrease contrast (between 0 and 100).
The Contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.

Submenus
Input Source Use the Input Source menu to select between different
video inputs that are connected to your monitor.
Brightness/Contrast
Color DP
Display HDMI 1
PIP/PBP HDMI 2
USB Auto Select On
Others
Exit
ThunderboltTM Select ThunderboltTM (90 W) input when you are using

(90W) the ThunderboltTM 3 (90 W) connector. Press the
joystick button to confirm the selection.
DP Select DP input when you are using the DP
(DisplayPort) connector. Press the joystick button to
confirm the selection.
HDMI 1 Select the HDMI 1 input when you are using the HDMI
connector. Press the joystick button to confirm the
selection.
selection.
Auto Select Turn on the function to allow the monitor to automatically
scan for available input sources. Press the joystick button
to confirm the selection.

Submenus
Auto Select for Allows you to set Auto Select for Thunderbolt™ to:
ThunderboltTM • Prompt for Multiple Inputs: always show Switch to
Thunderbolt™ Video Input message for user to choose
whether to switch or not.
• Yes: The monitor always switch to Thunderbolt™ video
without asking while Thunderbolt™ 3 connected.
• No: The monitor will NOT auto switch to Thunderbolt™
video from another available input.
Rename Inputs Allows you to Rename Inputs.
Reset Input Resets all settings under the Input Source menu to the
Source factory defaults.
Color Use the Color menu to adjust the color setting mode.
Brightness/Contrast
Input Source
Color
Display
Preset Modes Standard
PIP/PBP
Input Color Format RGB
USB
Reset Color
Audio
Menu
Personalize
Others
Exit

Submenus
Preset Modes When you select Preset Modes, you can choose
Standard, Movie, Game, Color Temp., Color Space or
Custom Color from the list.
Brightness/Contrast
Input Source
Color
Standard
Display
Preset Modes Movie
PIP/PBP
Input Color Format Game
USB
Reset Color Color Temp.
Audio
Color Space
Menu
Custom Color
Personalize
Others
Exit
• Standard: Default Color setting, This monitor uses a

low blue light panel, and is certified by TUV to reduce
blue light output and create a more relaxing and less
stimulating image while reading content on the screen.
• Movie: Ideal for movies.
• Game: Ideal for most gaming applications.
• Color Temp.: The screen appears warmer with a red/
yellow tint with slider set at 5,000K or cooler with blue
tint with slider set at 10,000K.
• Color Space: Allows users to select the color space:
sRGB and DCI-P3 , the default setting is sRGB.
NOTE: When you select DCI-P3 as the color space, the
luminance of the backlight defaults to 50 cd/m2 (typical).
You can manually adjust the luminance of the backlight by
using the Brightness function under Brightness/Contrast
in the OSD menu.
• Custom Color: Allows you to manually adjust the color
settings. Press the joystick left and right buttons to
adjust the Red, Green, and Blue values and create your
own preset color mode.

Submenus
Input Color Allows you to set the video input mode to:
Format • RGB: Select this option if your monitor is connected to
a computer (or DVD player) using the Thunderbolt™, DP,
HDMI cable.
• YPbPr: Select this option if your DVD player supports
only YPbPr output.
Brightness/Contrast
Input Source
Color
Display
Preset Modes
PIP/PBP
USB
Reset Color YPbPr
Audio
Menu
Personalize
Others
Exit
Hue Use joystick up or down to adjust the hue from 0 to 100.

NOTE: Hue adjustment is available only for Movie and
Game mode.
Saturation Use joystick up or down to adjust the saturation from 0 to
100.
NOTE: Saturation adjustment is available only for Movie
and Game mode.
Reset Color Resets your monitor’s color settings to the factory
defaults.

Submenus
Display Use the Display menu to adjust image.
Brightness/Contrast
Input Source
Color
Aspect Ratio Wide 21:9
Display
Sharpness 50
PIP/PBP
Response Time Normal
USB
Uniformity Compensation On
Audio
Reset Display
Menu
Personalize
Others
Exit
Aspect Ratio Adjust the image ratio to Wide 21:9, Auto Resize, 4:3
and Pixel-for-Pixel.
Sharpness Makes the image look sharper or softer.
Move the joystick up and down to adjust the sharpness
from ‘0’ to ‘100’.
Response Time Allows you to set the Response Time to Normal or Fast.
Uniformity Select screen uniformity compensation settings.
Compensation Uniformity Compensation adjusts different areas of the
screen with respect to the center to achieve uniform
brightness and color over the entire screen. For optimal
screen performance, Brightness and Contrast for some
preset modes (Standard, Color Temp.) will be disabled
when Uniformity Compensation is turned On.
NOTE: User is advised to use factory default brightness
setting when Uniformity Compensation is turned
on. For other brightness level setting, the uniformity
performance may deviate from the data shown on the
Factory Calibration Report.
Reset Display Resets all settings under the Display menu to the factory
defaults.

Submenus
Audio
Brightness/Contrast
Input Source
Color
Display
Volume 50
PIP/PBP
Speaker On
USB
Reset Audio
Audio
Menu
Personalize
Others
Exit
Volume Allows you to set the volume level of headphone output.

Use the joystick to adjust the volume level from 30 to 100.
Reset Audio Resets all settings under the Audio menu to the factory
defaults.
Menu Select this option to adjust the settings of the OSD, such
as the languages of the OSD, the amount of time the
menu remains on screen, and so on.
Brightness/Contrast
Input Source
Color
Language
Display
Transparency 20
PIP/PBP
Timer 20s
USB
Lock
Audio
Reset Menu
Menu
Personalize
Others
Exit
Transparency Select this option to change the menu transparency by

moving the joystick up or down (min. 0/max. 100).

Submenus
Timer OSD Hold Time: Sets the length of time the OSD
remains active after you press a button.
Move the joystick to adjust the slider in 1-second
increments, from 5 to 60 seconds.
Reset Menu Resets all settings under the Reset menu to the factory
defaults.
Personalize
Brightness/Contrast Shortcut Key 1 Volume
Input Source Shortcut Key 2 Input Source
Color Shortcut Key 3 Preset Modes
Display Shortcut Key 4 Brightness/Contrast
PIP/PBP Shortcut Key 5 PIP/PBP Mode
USB Power Button LED On in On Mode
Audio USB-C Charging (90W) Off in Off Mode
Menu Other USB Charging Off in Standby Mode
Personalize Fast Wakeup Off
Others Reset Personalization
Exit
Shortcut key 1
Shortcut key 2 Select from Preset Modes, Brightness/Contrast,
Input Source, Aspect Ratio, PIP/PBP Mode, USB
Shortcut key 3
Switch, Video Swap, Volume, Display Info set as
Shortcut key 4 shortcut key.
Shortcut key 5
Power Button Allows you to set the state of the power light to save
LED energy.
USB-C Allows you to enable or disable USB-C Charging (90 W)
Charging charging function during monitor power off mode.
(90 W)
Other USB Allows you to enable or disable Other USB Charging
Charging function during monitor Standby mode.
Fast Wakeup Speed up recovery time from sleep mode.
Reset Resets all settings under the Personalize menu to the
Persona- factory preset values.
lization

Submenus
Others Select this option to adjust the OSD settings such as the
DDC/CI, LCD conditioning, and so on.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI On
Display
LCD Conditioning Off
PIP/PBP
Firmware M2T103
USB
Service Tag ABCDEFG
Audio
Menu Voice On
Menu
Reset Others
Personalize
Factory Reset ENERGY STAR®
Others
Exit
Display Info Displays the monitor’s current settings.

DDC/CI DDC/CI (Display Data Channel/Command Interface)
allows your monitor parameters (brightness, color balance,
and etc.) to be adjustable via the software on your
computer. You can disable this feature by selecting Off.
Enable this feature for best user experience and optimum
performance of your monitor.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI
Display
LCD Conditioning
PIP/PBP On
Firmware
USB Off
Service Tag
Audio
Menu Voice
Menu
Reset Others
Personalize
Factory Reset
Others
Exit

Submenus
LCD Helps reduce minor cases of image retention. Depending
Conditioning on the degree of image retention, the program may take
some time to run. You can enable this feature by selecting
On.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI
Display
LCD Conditioning
PIP/PBP On
Firmware
USB Off
Service Tag
Audio
Menu Voice
Menu
Reset Others
Personalize
Factory Reset
Others
Exit
Firmware Displays the firmware version of your monitor.
Service Tag Displays the Service Tag. The Service Tag is a unique
alphanumeric identifier that allows Dell to identify the
product specifications and access warranty information.
NOTE: The Service Tag is also printed on a label located
at the back of the cover.

Submenus
Menu Voice This is an accessibility feature for people who are visually
impaired. You can enable this feature by selecting On.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI
Display
LCD Conditioning
PIP/PBP
Firmware
USB
Service Tag
Audio
Menu Voice On
Menu
Reset Others Off
Personalize
Factory Reset
Others
Exit
Reset Others Resets all settings under the Others menu to the factory
defaults.
Factory Reset Restores all preset values to the factory default settings.
These are also the settings for ENERGY STAR® tests.

Accessing the menu system (Menu Voice Off)
Submenus
Brightness/ Use this menu to activate Brightness/Contrast
Contrast adjustment.
Brightness/Contrast
Input Source
Color
Display
PIP/PBP
USB
Audio
Menu
Personalize
75% 75%
Others
Exit
Brightness Brightness adjusts the luminance of the backlight

(minimum 0; maximum 100).
Move the joystick up to increase brightness.
Move the joystick down to decrease brightness.
Contrast Adjust the Brightness first, and then adjust Contrast
only if further adjustment is necessary.
Move the joystick up to increase contrast and Move the
joystick down to decrease contrast (between 0 and 100).
The Contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.

Submenus
Input Source Use the Input Source menu to select between different
video inputs that are connected to your monitor.
Brightness/Contrast
Color DP
Display HDMI 1
PIP/PBP HDMI 2
USB Auto Select On
Others
Exit
ThunderboltTM Select ThunderboltTM (90 W) input when you are using

(90W) the ThunderboltTM 3 (90 W) connector. Press the
joystick button to confirm the selection.
DP Select DP input when you are using the DP
(DisplayPort) connector. Press the joystick button to
confirm the selection.
selection.
selection.
Auto Select Turn on the function to allow the monitor to automatically
scan for available input sources. Press the joystick button
to confirm the selection.

Submenus
Auto Select for Allows you to set Auto Select for Thunderbolt™ to:
ThunderboltTM • Prompt for Multiple Inputs: always show Switch to
Thunderbolt™ Video Input message for user to choose
whether to switch or not.
• Yes: The monitor always switch to Thunderbolt™ video
without asking while Thunderbolt™ 3 connected.
• No: The monitor will NOT auto switch to Thunderbolt™
video from another available input.
Rename Inputs Allows you to Rename Inputs.
Reset Input Resets all settings under the Input Source menu to the
Source factory defaults.
Color Use the Color menu to adjust the color setting mode.
Brightness/Contrast
Input Source
Color
Display
Preset Modes Standard
PIP/PBP
USB
Reset Color
Audio
Menu
Personalize
Others
Exit

Submenus
Preset Modes When you select Preset Modes, you can choose
Standard, Movie, Game, Color Temp., Color Space or
Custom Color from the list.
Brightness/Contrast
Input Source
Color
Standard
Display
Preset Modes Movie
PIP/PBP
Input Color Format Game
USB
Reset Color Color Temp.
Audio
Color Space
Menu
Custom Color
Personalize
Others
Exit
• Standard: Default Color setting, This monitor uses a

low blue light panel, and is certified by TUV to reduce
blue light output and create a more relaxing and less
stimulating image while reading content on the screen.
• Movie: Ideal for movies.
• Game: Ideal for most gaming applications.
• Color Temp.: The screen appears warmer with a red/
yellow tint with slider set at 5,000K or cooler with blue
tint with slider set at 10,000K.
• Color Space: Allows users to select the color space:
sRGB and DCI-P3 , the default setting is sRGB.
NOTE: When you select DCI-P3 as the color space, the
luminance of the backlight defaults to 50 cd/m2 (typical).
You can manually adjust the luminance of the backlight by
using the Brightness function under Brightness/Contrast
in the OSD menu.
• Custom Color: Allows you to manually adjust the color
settings. Press the joystick left and right buttons to
adjust the Red, Green, and Blue values and create your
own preset color mode.

Submenus
Input Color Allows you to set the video input mode to:
Format • RGB: Select this option if your monitor is connected to
a computer (or DVD player) using the Thunderbolt™, DP,
HDMI cable.
• YPbPr: Select this option if your DVD player supports
only YPbPr output.
Brightness/Contrast
Input Source
Color
Display
Preset Modes
PIP/PBP
USB
Reset Color YPbPr
Audio
Menu
Personalize
Others
Exit
Hue Use joystick up or down to adjust the hue from 0 to 100.

NOTE: Hue adjustment is available only for Movie and
Game mode.
Saturation Use joystick up or down to adjust the saturation from 0 to
100.
NOTE: Saturation adjustment is available only for Movie
and Game mode.
Reset Color Resets your monitor’s color settings to the factory
defaults.

Submenus
Display Use the Display menu to adjust image.
Brightness/Contrast
Input Source
Color
Aspect Ratio Wide 21:9
Display
Sharpness 50
PIP/PBP
Response Time Normal
USB
Uniformity Compensation On
Audio
Reset Display
Menu
Personalize
Others
Exit
Aspect Ratio Adjust the image ratio to Wide 21:9, Auto Resize, 4:3
and Pixel-for-Pixel.
Sharpness Makes the image look sharper or softer.
Move the joystick up and down to adjust the sharpness
from ‘0’ to ‘100’.
Response Time Allows you to set the Response Time to Normal or Fast.
Uniformity Select screen uniformity compensation settings.
Compensation Uniformity Compensation adjusts different areas of the
screen with respect to the center to achieve uniform
brightness and color over the entire screen. For optimal
screen performance, Brightness and Contrast for some
preset modes (Standard, Color Temp.) will be disabled
when Uniformity Compensation is turned On.
NOTE: User is advised to use factory default brightness
setting when Uniformity Compensation is turned
on. For other brightness level setting, the uniformity
performance may deviate from the data shown on the
Factory Calibration Report.
Reset Display Resets all settings under the Display menu to the factory
defaults.

Submenus
PIP/PBP You can watch more images at the same time.
Brightness/Contrast
Input Source
Color
Display
PIP/PBP
PIP/PBP Mode Off
USB
Audio
Menu
Personalize
Others
Exit
Sub–window
Main-Window Thunderbolt TM
HDMI HDMI
DP
(90W) 1 2
ThunderboltTM
x √ √ √
(90W)
DP √ x √ √
HDMI 1 √ √ x √
HDMI 2 √ √ √ x
PIP/PBP Mode Adjusts the PIP or PBP (Picture by Picture) mode.
You can disable this feature by selecting Off.
PIP/PBP (Sub) Select between the different video signals that may be
connected to your monitor for the PIP/PBP sub-window.
USB Switch Select to switch between the USB upstream sources in
PBP mode.
Video Swap Swap Main & Sub video.
Contrast (Sub) Change Contrast settings of Sub video.

Submenus
USB You can watch more images at the same time.
Brightness/Contrast
Input Source
Color
Display
DP assign to USB-B
PIP/PBP
HDMI 1 assign to USB-B
USB
Audio
Menu
Personalize
Others
Exit
DP
assign to
HDMI 1
assign to Assign to USB-B or Thunderbolt™ (90 W).
HDMI 2
assign to
Audio
Brightness/Contrast
Input Source
Color
Display
Volume 50
PIP/PBP
Speaker On
USB
Reset Audio
Audio
Menu
Personalize
Others
Exit

Submenus
Volume Allows you to set the volume level of headphone output.
Use the joystick to adjust the volume level from 0 to 100.
Speaker Select On or Off the Speaker function.
Reset Audio Resets all settings under the Audio menu to the factory
defaults.
Menu Select this option to adjust the settings of the OSD, such
as the languages of the OSD, the amount of time the
menu remains on screen, and so on.
Brightness/Contrast
Input Source
Color
Language English
Display
Transparency 20
PIP/PBP
Timer 20s
USB
Lock Disable
Audio
Reset Menu
Menu
Personalize
Others
Exit
Language Set the OSD display to one of eight languages.

(English, Spanish, French, German, Brazilian Portuguese,
Russian, Simplified Chinese, or Japanese).
Transparency Select this option to change the menu transparency by
moving the joystick up or down (min. 0/max. 100).
Timer OSD Hold Time: Sets the length of time the OSD
remains active after you press a button.
Move the joystick to adjust the slider in 1-second
increments, from 5 to 60 seconds.

Submenus
Lock With the control buttons on the monitor locked,
you can prevent people from accessing the
controls. It also prevents accidental activation
in multiple monitors side-by-side setup.
Brightness/Contrast
Input Source
Color
Language
Display Menu Buttons
Transparency
PIP/PBP Power Button
Timer
USB Menu + Power Buttons
Lock
Audio Disable
Reset Menu
Menu
Personalize
Others
Exit
• Menu Buttons: Through OSD to lock the Menu

buttons.
• Power Button: Through OSD to lock the Power button.
• Menu + Power Buttons: Through OSD to lock the all
of Menu and Power buttons.
• Disable: Move the Joystick left and hold for 4 sec.
Reset Menu Resets all settings under the Reset menu to the factory
defaults.

Submenus
Personalize
Exit
Shortcut key 1
Shortcut key 2 Select from Preset Modes, Brightness/Contrast,
Input Source, Aspect Ratio, PIP/PBP Mode, USB
Shortcut key 3
Switch, Video Swap, Volume, Display Info set as
Shortcut key 4 shortcut key.
Shortcut key 5
Power Button Allows you to set the state of the power light to save
LED energy.
USB-C Allows you to enable or disable USB-C Charging (90 W)
Charging charging function during monitor power off mode.
(90 W)
Other USB Allows you to enable or disable Other USB Charging
Charging function during monitor Standby mode.
Fast Wakeup Speed up recovery time from sleep mode.
Reset Resets all settings under the Personalize menu to the
Persona- factory preset values.
lization

Submenus
Others Select this option to adjust the OSD settings such as the
DDC/CI, LCD conditioning, and so on.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI On
Display
LCD Conditioning Off
PIP/PBP
Firmware M2T103
USB
Service Tag ABCDEFG
Audio
Menu Voice off
Menu
Reset Others
Personalize
Factory Reset ENERGY STAR®
Others
Exit
Display Info Displays the monitor’s current settings.

DDC/CI DDC/CI (Display Data Channel/Command Interface)
allows your monitor parameters (brightness, color balance,
and etc.) to be adjustable via the software on your
computer. You can disable this feature by selecting Off.
Enable this feature for best user experience and optimum
performance of your monitor.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI
Display
LCD Conditioning
PIP/PBP On
Firmware
USB Off
Service Tag
Audio
Menu Voice
Menu
Reset Others
Personalize
Factory Reset
Others
Exit

Submenus
LCD Helps reduce minor cases of image retention. Depending
Conditioning on the degree of image retention, the program may take
some time to run. You can enable this feature by selecting
On.
Brightness/Contrast
Input Source
Display Info
Color
DDC/CI
Display
LCD Conditioning
PIP/PBP On
Firmware
USB Off
Service Tag
Audio
Menu Voice
Menu
Reset Others
Personalize
Factory Reset
Others
Exit
Firmware Displays the firmware version of your monitor.

Service Tag Displays the Service Tag. The Service Tag is a unique
alphanumeric identifier that allows Dell to identify the
product specifications and access warranty information.
NOTE: The Service Tag is also printed on a label located
at the back of the cover.
Reset Others Resets all settings under the Others menu to the factory
defaults.
Factory Reset Restores all preset values to the factory default settings.
These are also the settings for ENERGY STAR® tests.

OSD warning messages
When the monitor does not support a particular resolution mode, you can see the
following message:
The current input timing is not supported by the monitor display.
Please change your input timing to 5120 x 2160, 60Hz or any other
monitor listed timing as per monitor specifications.
This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor Specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 5120 x 2160.
You can see the following message before the DDC/CI function is disabled:
The function of adjusting display setting using PC
application will be disabled.
Do you wish to disable DDC/CI function?
Yes
No
When the monitor enters the Standby mode, the following message will appear:
Going into Standby mode...
Activate the computer and wake up the monitor to gain access to the OSD.
If you press any button other than the power button, the following messages will
appear depending on the selected input:
Press any key on the keyboard or move the mouse or wake it up.
If there is no display, press the monitor button again to select
the correct input source.

A message is displayed while the cable supporting DP alternate mode is connected to
the monitor under the following conditions:
• When Auto Select for Thunderbolt is set to Prompt for Multiple Inputs.
• When the DP cable is connected to the monitor.
Switch to USB-C Video Input:
Yes
No
Select OSD items of Factory Reset in Other feature, the following message will
appear:
Are you sure want to reset to default settings?
Yes
No
When you select ‘Yes‘ to reset to default settings, the following message will appear:

Select ‘Yes’ to enable the following function(s):

. Always on USB-C Charging.
. Other USB Charging
. Uniformity Compensation
Yes
No
When ‘Yes’ is selected, power consumption

will increase. When ‘No’ is selected,
It will comply with ENERGY STAR requirements.
Individual settings can be changed in the Menu.
Select OSD items of On in Standby Mode in Personalize feature, the following

message will appear:
Change to this setting ( without symbol) may increase
power consumption. Do you want to continue?
Yes
No
If adjust the Brightness level above the default level over 75%, the following message
will appear:
Adjusting to this value will increase power consumpiton above the
default level. Do you want to continue?
Yes
No
• When user selects “Yes”, the power message is displayed only once.
• When user select ‘No’, the power warning message will pop-up again.
• The power warning message will appear again only when the user does a Factory
Reset from the OSD menu.

If either Thunderbolt™ (90 W), DP, HDMI input is selected and the corresponding
cable is not connected, a floating dialog box as shown below appears.
No DP Cable
The display will go into Standby Mode in 4 minutes.

www.dell.com/U4021QW
or
No HDMI 1 Cable

or
No HDMI 2 Cable

or
No Thunderbolt (90W) Cable

See Troubleshooting for more information.

Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows 7, Windows 8 or Windows 8.1:
1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop. For Windows Vista and Windows 7, skip this step.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 5120 x 2160.
4. Click OK.
In Windows 10:
1. Right-click on the desktop and click Display Settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 5120 x 2160.
4. Click Apply.
If you do not see 5120 x 2160
as an option, you may need to update your graphics driver. Depending on your
computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to http://www.dell.com/support, enter your service tag, and download the
latest driver for your graphics card.
If you are using a non-Dell computer (laptop or desktop):
• Go to your computer manufacturer’s support website and download the latest
graphic drivers.
• Go to your graphics card manufacturer’s website and download the latest graphic
drivers.

Setting the KVM USB Switch
To set the KVM USB Switch as Shortcut Key for the monitor:
2. Move the joystick to select Personalize.
Exit
3. Move the joystick right to activate the highlighted option.

4. Move the joystick right to activate the Shortcut Key 1 option.
5. Move the joystick up or down to select USB Select Switch.
Brightness/Contrast Shortcut Key 1

Preset Modes
Input Source Shortcut Key 2
Brightness/Contrast
Color Shortcut Key 3
Input Source
Display Shortcut Key 4
Aspect Ratio
PIP/PBP Shortcut Key 5
PIP/PBP Mode
USB Power Button LED
USB Switch
Audio USB-C Charging (90W)
Video Swap
Menu Other USB Charging
Volume
Personalize Fast Wakeup
Display Info
Exit
6. Press the joystick to confirm selection.

NOTE: KVM USB Switch function only work under PBP Mode.

The following are illustrations of several connection scenarios and their USB Selection
menu settings, as illustrated in corresponding color frames.
1. When connecting HDMI 1 + USB-B to computer 1 and DP + Thunderbolt™
(90W) to computer 2:
3
1 2
HDMI 1 1 2 4 DP
USB-A USB Type-C
3 4
NOTE: The Thunderbolt™ (90 W) connection currently supports only data

transfer.
Ensure USB Selection for HDMI 1 is set to USB-B and DP is set to
ThunderboltTM (90 W).

2. When connecting HDMI 1 + USB-B to computer 1 and ThunderboltTM (90 W)
to computer 2.
3
1
HDMI 1 1 2
2
USB-A
USB Type-C
NOTE: The ThunderboltTM (90 W) connection currently supports video and

data transfer.
Ensure USB Selection for HDMI 1 is set to USB-B.
NOTE: As the ThunderboltTM 3 (90 W) port supports the DisplayPort

Alternate Mode, there is no need to set USB Selection for ThunderboltTM
(90W).
NOTE: When connecting to different video input sources not shown
above, follow the same method to make correct settings for USB Selection to
pair the ports.

Setting the Auto KVM
You can follow below instruction to set up Auto KVM for your monitor:
1. Ensure that PBP Mode is Off.
Brightness/Contrast
Input Source
Color
Display
PIP/PBP
PIP/PBP Mode Off
USB
Audio
Menu
Personalize
Others
Exit
2. Ensure that Auto Select is On and Auto Select for ThunderboltTM is Yes.
Brightness/Contrast
Color DP
Display HDMI 1
PIP/PBP HDMI 2
USB Auto Select On
Others
Exit

Brightness/Contrast
Color DP
Display HDMI 1
Prompt for Multiple Inputs
PIP/PBP HDMI 2
Yes
USB Auto Select
No
Audio Auto Select for Thunderbolt
Menu Rename Inputs
Others
Exit
3. Ensure that the USB ports and the video inputs are paired accordingly.
Brightness/Contrast
Input Source
Color
Display
DP assign to USB-B
PIP/PBP
USB
Audio
Menu
Personalize
Others
Exit
NOTE: For ThunderboltTM (90 W) connection, there is no further setting

required.

Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow
the Safety Instructions.
Self-test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly connected
but the monitor screen remains dark, run the monitor self-test by performing the
following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital and the analog cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.
No DP Cable

or
No HDMI 1 Cable

or
No HDMI 2 Cable

or
Troubleshooting | 83
No Thunderbolt (90W) Cable

4. This box also appears during normal system operation if the video cable becomes
disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
Preset Modes
To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Press and hold Up or Down or Left or Right direction for four seconds until a
menu appears on the screen.
3. Using the joystick control, highlight the Diagnostics option and press the
joystick button to start the diagnostics. A gray screen is displayed.
4. Observe if the screen has any defects or abnormalities.
5. Toggle the joystick once again until a red screen is displayed.
6. Observe if the screen has any defects or abnormalities.
7. Repeat steps 5 and 6 until the screen displays green, blue, black, and white
colors. Note any abnormalities or defects.
The test is complete when a text screen is displayed. To exit, toggle the joystick control
again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.
84 | Troubleshooting
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common What You Possible Solutions
Symptoms Experience
No Video/ No picture • Ensure that the video cable connecting the
Power LED off monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected
in the Input Source menu.
No Video/ No picture or no • Increase brightness and contrast controls via
Power LED on brightness OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected
in the Input Source menu.
Missing Pixels LCD screen has • Cycle power on-off.
spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
www.dell.com/pixelguidelines.
Stuck-on Pixels LCD screen has • Cycle power On-Off.
bright spots • Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
www.dell.com/pixelguidelines.
Brightness Picture too dim • Reset the monitor to factory settings.
Problems or too bright • Adjust brightness and contrast controls via OSD.
Safety Related Visible signs of • Do not perform any troubleshooting steps.
Issues smoke or sparks • Contact Dell immediately.
Common What You Possible Solutions
Symptoms Experience
Intermittent Monitor • Ensure that the video cable connecting the
Problems malfunctions on monitor to the computer is connected properly
& off and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing Color Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color • Change the settings of the Preset Modes in the
not good Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention Faint shadow • Set the screen to turn off after a few minutes
from a static from the static of screen idle time. These can be adjusted in
image left on image displayed Windows Power Options or Mac Energy Saver
the monitor for appears on the setting.
a long period of screen • Alternatively, use a dynamically changing
time screensaver.
Product specific problems
NOTE: ThunderboltTM is not supported Windows 7.
Problem What you Possible solutions
experience
Screen image is Image is • Check the Aspect Ratio setting in the Display
too small centered on menu OSD.
screen, but • Reset the monitor to factory settings.
does not fill
entire viewing
area
Cannot adjust OSD does not • Turn off the monitor, unplug the monitor power
the monitor appear on the cable, plug it back, and then turn on the monitor.
with the screen
buttons on the
front panel
No Input Signal No picture, the • Check the signal source. Ensure the computer
when user LED light is is not in the power saving mode by moving the
controls are white mouse or pressing any key on the keyboard.
pressed • Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture The picture • Due to different video formats (aspect ratio) of
does not fill the cannot fill the DVDs, the monitor may display in full screen.
entire screen height or width • Run the built-in diagnostics.
of the screen
No Video or No video when • Due to legacy platform cannot recognize or
display on HDMI connecting output 5120 x 2160, we suggest to switch to
port docking, dongle lower resolution to cover this compatibility
or Blu-ray DVD problem:
players 1. Remove all input cables, press and hold Up or
Down or Left or Right direction for 4 seconds .
(Please refer to Built-in Diagnostics for button
numbers)
2. Choose “Enable” on POP up screen to change
max resolution from 5120 x 2160 to 3840 x 2160.
experience
Monitor Displayed • Press “Windows” + “P” key, select either “Extend
displayed image image not at Mode” or “second screen only”.
at 2560 x 1080 5120 x 2160 @ • Goto Display setting, select 5120x2160.
@ 60Hz 30Hz/60Hz
due to duplicate
mode
Monitor Displayed image • To support 5120x2160, check whether docking
displayed not at 5120 device meet either one of the following:
image not at x 2160 when 1. DP1.2 or higher
5120x2160 connected to
2.Type-C Alt Mode DP1.2 or higher
docking device
3. HDMI 2.0
Black screen on Black screen • Graphic Card Driver not able to support
Chrome OS @ after switch resolution 4096 x 2160.
HDMI port on PBP mode • Switch to PBP 75/25 or 50/50
80/20
No Display No Display • Windows 7 not support. Switch to Windows 10.
or USB not or USB not
working working on
Windows 7
Enter BIOS Unable to goto • Unplug the HDMI cable or disconnect the
setup menu @ BIOS setup monitor
HDMI port menu
Black screen on Switch to PBP • Some docking device do not support 80/20
PBP mode @ 80/20 mode no (4096 x 2160) resolution.
HDMI displayed image • Switch PBP mode to 75/25 or 50/50
@ HDMI when • Plug/unplug HDMI cable
connected to • Change input source to DP port
Docking device
Display image at Not able to • Due to legacy platform HDMI 2.0 HW bandwidth
5120 x 2160 @ select 5120 limitation, it can only support 5120 x 2160 @ 30
30 Hz at HDMI x 2160 @ 60 Hz.
port Hz in Graphic
Control Panel at
HDMI Port
experience
Monitor Not able to • Due to legacy platform HW limitation, it does not
displayed image select 5120 x support 5120 x 2160.
at 3840 x 2160 2160 in Graphic • To support 5120 x 2160, check whether the
@ 60 Hz Control Panel platform meet either one of the following:
1. DP1.2 or higher.
2. Type-C Alt Mode DP1.2 or higher.
3. HDMI 2.0.
Monitor displays Not able to • Intel Graphic Driver has disabled 5K Mode
image at 3840 select 5120 Support from V7584 to 7916.
x 2160 @ 60 Hz x 2160 @ 60 • Install/Re-install Intel Graphic driver after v.7925
when using Intel Hz with: Intel or higher.
Graphic Card CPU Gen10 or
lower, and Intel
Graphic Driver
x.7584 onward.
Monitor display Not able to • Due to legacy Intel CPU bandwidth limitation.
image at 5120 x select 5120 • Inte CPU 10th (Ice Lake) or Gen 11th (Tiger
2160 @ 30Hz Lake) or later CPU (DP 1.4) can support 5120 x
x 2160 @
when 2160 @ 60 Hz.
60 Hz
connected to
Intel Graphic
Card via TBT
port
No image Black screen • Verify if the ThunderboltTM interface of the
when using device can support DP alternate mode.
ThunderboltTM • Verify if the device required more than 90 W
3 connection power charging.
to computer, • ThunderboltTM interface of device cannot
laptop, and so support DP alternate mode.
on • Set Windows to Projection mode.
• Ensure that the ThunderboltTM 4 (USB Type-C)
active cable is not damaged.
experience
No charging No charging • Verify if the device can support one of 5 V/9
when using V/15 V/20 V charging profiles.
ThunderboltTM • Verify if the Notebook requires a >90 W power
3 connection adaptor.
to computer, • If the Notebook requires a >90 W power adaptor,
laptop, and so it may not charge with the ThunderboltTM 3
on connection.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the ThunderboltTM 4 (USB Type-C)
active cable is not damaged.
Intermittent Intermittent • Check if the maximum power consumption of
charging charging device is over 90 W.
when using • Ensure that you use only Dell approved adapter
ThunderboltTM or the adapter that comes with the product.
3 connection to • Ensure that the ThunderboltTM 4 (USB Type-C)
computer, active cable is not damaged.
laptop, and so
on
No image Black screen • Verify which ThunderboltTM standard (DP 1.2
when using or DP 1.4) is your Graphics Card certified to.
ThunderboltTM Download and install the latest graphics card
connection to driver.
the PC • Some DP 1.2 graphics card cannot support DP
1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold ThunderboltTM
select key for 8 sec to change the monitor
setting from DP 1.4 to DP 1.2.
No network Network • Do not toggle Off/On the power button when
connection dropped or network is connected, keeps the power button
Intermittent On.
experience
The LAN port is OS setting • Ensure that the latest BIOS and drivers for your
not functioning or cable computer are installed on your computer.
connection • Ensure that the RealTek Gigabit Ethernet
issue Controller is installed in the Windows Device
Manager.
• If your BIOS Setup has a LAN/GBE Enabled/
Disabled option, make sure it is set to Enabled.
• Ensure that the Ethernet cable is connected
securely on the monitor and the hub/router/
firewall.
• Check the status LED of the Ethernet cable to
confirm connectivity. Re-connect both ends of
the Ethernet cable if the LED is not lit.
• First power off the Computer and unplug the
ThunderboltTM 4 (USB Type-C) active cable and
power cord of the monitor. Then, power on the
computer, plug in the monitor power cord and
ThunderboltTM 4 (USB Type-C) active cable.
Universal Serial Bus (USB) specific problems

Specific What You Possible Solutions
Symptoms Experience
USB interface is USB peripherals • Check that your display is turned ON.
not working are not working • Ensure USB Selection is set correctly in the USB
menu.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Turn off the monitor and turn it on again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
• Certain USB devices such as portable hard
drives require higher power source; connect the
drive to the computer directly.
• Disconnect one upstream USB cable when using
two upstream connections.
Specific What You Possible Solutions
Symptoms Experience
USB Type-C USB peripherals • Check that the connected device is compliant
port does not can not be with the USB-C specification. The USB Type-C
supply power charged port supports USB 2.0 and an output of 90 W.
• Check that you use the USB Type-C cable
shipped with your monitor.
Super Speed Super Speed • Check that your computer is USB 3.0-capable.
USB 3.2 Gen2 USB 3.2 Gen2 • Some computers have USB 3.0, USB 2.0, and
interface is peripherals USB 1.1 ports. Ensure that the correct USB port
slow. working slowly is used.
or not working • Reconnect the upstream cable to your
at all computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
Wireless USB Wireless USB • Increase the distance between the USB 3.0
peripherals stop peripherals peripherals and the wireless USB receiver.
working when a responding • Position your wireless USB receiver as close as
USB 3.0 device slowly or only possible to the wireless USB peripherals.
is plugged in working as • Use a USB-extender cable to position the
the distance wireless USB receiver as far away as possible
between itself from the USB 3.0 port.
and its receiver
decreases
USB is not No USB Refer to input source and USB pairing table.
working functionalities
Appendix
FCC notices (U.S. only) and other regulatory
information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
To get online Monitor support content:
See www.dell.com/support/monitors.
To contact Dell for sales, technical support, or customer service issues:
1. Go to www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region drop-down menu
at the bottom-right corner of the page.
3. Click Contact Us next to the country dropdown.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
EU product database for energy label and product

information sheet
U4021QW: https://eprel.ec.europa.eu/qr/390236
Appendix | 93

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Dell UltraSharp 40 Curved WUHD

Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . . . . 30

Safety instructions | 5

Power cable (varies by country)

DisplayPort cable (DisplayPort to

Super Speed USB 3.2 Gen1 A to B

6 | About your monitor

ThunderboltTM 4 (USB Type-C) Active

• Safety, Environmental, and Regulatory

sRGB Mode Avg. E2000 ≤ 2

• Factory Calibration Report

About your monitor | 7

8 | About your monitor

Label Description Use

About your monitor | 9

10 | About your monitor

About your monitor | 11

12 | About your monitor

* At panel native only, under Custom Mode preset.

About your monitor | 13

Display mode Horizontal Vertical Pixel Sync polarity

14 | About your monitor

About your monitor | 15

Speaker rated power 2x9W

Connector type • DP connector

16 | About your monitor

About your monitor | 17

Host Video Cable Resolution

USB Device connected to

18 | About your monitor

Pin number 20-pin side of the connected signal cable

About your monitor | 19

Pin number 19-pin side of the connected signal cable

20 | About your monitor

Pin Signal Pin Signal

About your monitor | 21

22 | About your monitor

Pin number Signal name Pin number Signal name

About your monitor | 23

Pin Signal Pin Signal

NOTE: This LAN port is 1000Base-T IEEE 802.3az compliant, supporting

24 | About your monitor

LED Color Description

NOTE: RJ45 cable is non in-box standard accessory.

LCD monitor quality and pixel policy

About your monitor | 25

26 | About your monitor

feet flat on the

About your monitor | 27

28 | About your monitor

About your monitor | 29

To attach the monitor stand:

30 | Setting up the monitor

Setting up the monitor | 31

32 | Setting up the monitor

Setting up the monitor | 33

To connect your monitor to the computer:

Connecting the HDMI cable

34 | Setting up the monitor