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Leaving Message On The Phone

The document discusses various phrases and expressions used when making and receiving telephone calls, leaving and taking messages. It covers phrases for introducing oneself when making a call, answering an incoming call, informing someone the person they asked for is unavailable, putting a caller through to someone, leaving and taking messages, and asking someone to call back.

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Dwika Nyen Kaden
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167 views2 pages

Leaving Message On The Phone

The document discusses various phrases and expressions used when making and receiving telephone calls, leaving and taking messages. It covers phrases for introducing oneself when making a call, answering an incoming call, informing someone the person they asked for is unavailable, putting a caller through to someone, leaving and taking messages, and asking someone to call back.

Uploaded by

Dwika Nyen Kaden
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Taking and Leaving a telephone call

Telephone call is a communication or conversation by telephone. There are a number of phrases


and idioms that are only used when telephoning.

A. Making a Telephone Call

This is the expressions used when we are making a call

 Hello, my name is Fernando, I would like to speak to Mr. Ricardo please


 Hello, I’m Alex from Spears Advertising Company, May I speak to Mrs. Windi

B. Answering a Telephone Call

This the expression to answering a phone call

 Good afternoon, Luke’s Cafe, can I help you


 Good Morning, Nelson Enterprise, my name is Vanesa, what can I do for you?

C. Telling that The Person is Not Available

 I’m sorry, Mr. Ricardo is not here at the moment


 I’m sorry, Mr. Ricardo is in a meeting right now

D. Putting Someone Through

 I’ll put you through to… (put through – phrasal verb =’connect’)
 Can you hold the line?
 Can you hold on a moment?

E. Leaving Message

 Can I leave message?


 I want to leave a message if it is possible
 Can you tell him/her I called?

F. Taking a Message

 Can I take a message?


 Would you like to leave a message?
 Can I give him/her a message?
 I’ll tell Mr. Jones that you called.
 I’ make sure Mr. Jones rings you as soon as possible.
 At what number can you be reached?
 Could (Can, May) I take a message?
 Could (Can, May) I tell him who is calling?

G. Asking Someone to Call Back

 Thank you for waiting. I’m afraid Mr. Jones is not in at the moment.
 I’m sorry; Mr. Jones is in a meeting.
 Can/ Could you call back later in the day?
 I’m afraid … is not available at the moment.
 The line is busy… (When the extension requested is being used)
 Mr. Jackson isn’t in…
 Mr. Jackson is out at the moment…
LISTENING SECTION

Jane: Hello, this is the sales department. Jane _________ (1)


speaking.
Peter: Hello, is Maria Fernandez there, please?
Jane: No, _______ (2). She's not in the office at the moment. She's on her
________ (3).
Peter: Oh. ______________(4), please? Could you tell her that Peter
Griffin called?
Jane: Sure. _______________(5)?
Peter: It's 0-7-4-6-0 double 9-0-1 double 8.
Jane: Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter: Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane: 9-9-0-1-8-8.
Peter: Yes. _________ (6), and tell her it's about the PXO project. I need
the new project figures.
Jane: The PXO project. Right. _________________ (7) when she comes
back to the office.
Peter: Thank you. In case I'm in a meeting when she calls back, can I give
you ________ (8) too?
Jane: ________ (9).
Peter: Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane: Can I read that back to you?
Peter: Sure.
Jane: That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter: Yes, that's it.
Jane: OK. I'll tell her you called.
Peter: ____________(10).
Jane: Goodbye.

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