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Next Generation Cloud Delivery FAQ

The document discusses questions and answers regarding SAP Ariba's next generation cloud delivery program. Key details include that customer data will remain within the same regions, Google Cloud Platform and SAP Converged Cloud Enterprise Environment will be used as providers, providers will not have access to customer data, and the transition is aimed to provide improved scalability, reliability and security with no additional customer costs.

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37 views3 pages

Next Generation Cloud Delivery FAQ

The document discusses questions and answers regarding SAP Ariba's next generation cloud delivery program. Key details include that customer data will remain within the same regions, Google Cloud Platform and SAP Converged Cloud Enterprise Environment will be used as providers, providers will not have access to customer data, and the transition is aimed to provide improved scalability, reliability and security with no additional customer costs.

Uploaded by

sienny
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Next Generation Cloud Delivery FAQ

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NEXT GENERATION CLOUD DELIVERY

Q: What is the benefit of next generation cloud delivery?


As SAP Ariba continues to grow our business, owning and leasing data centers and ensuring compliance needs
for various geographies presents unique challenges. Public cloud providers help us solve those challenges as they
are more scalable, reliable and secure. We anticipate customers will experience:

• Less frequent scheduled maintenance


• Reduced duration of scheduled maintenance
• Improved ability to expand infrastructure during peak usage periods
• Tighter integration among the Intelligent Enterprise solutions

Q: Where will my data reside?


All data will remain within the region it currently resides. Customers with applications and data in the European
Union (EU) datacenter will remain inside the European Union for example. This will also be the case for the data
center transitions in China, North America, Saudi Arabia, and UAE. Disaster Recovery sites will also remain in-
region.

Q: Which providers/hyperscalers will SAP Ariba use?


SAP Ariba will use Google Cloud Platform (GCP) in Europe and North America with SAP Converged Cloud
Enterprise Environment (CCEE) being leveraged in China, Saudi Arabia, and UAE.

Q: Will the providers have access to my data?


No, the providers will not have access to customer data. Through industry-standard compliance controls the
providers we have selected will insure data remains within the regions noted, will not be accessed by the provider,
and will follow established sytem and data security protocols that you have grown accustomed to from SAP Ariba.
These providers employ some of the world’s most talented security engineers and possess the resources to
support large security teams. They are constantly innovating, implementing the most modern security technology,
and performing extensive penetration testing to the highest standards.

Q: What other SAP Cloud products are included in this program?


The SAP Next-Generation Cloud Delivery program includes all SAP Cloud solutions except Qualtrics, SAP Sales
Performance Management, SAP Fieldglass, and SAP CPQ

Q: Is SAP Ariba standardizing on SAP Cloud Platform?


Adoption of SAP technologies and the relevant SAP Ariba road map is in scope for the Intelligent Enterprise
initiative. As appropriate, SAP Ariba will leverage SAP technologies for next generation cloud delivery.

Q: Will the move require a change to existing contracts requiring SAP Ariba to notify all customers?
SAP Ariba cloud services agreements are data center agnostic and we reserve the right to choose a data center
provider. At SAP Ariba, we provide the list of vendors who have access to our data centers in the subprocessor
listing. We add the respective public cloud providers and notify customers of the change as the production data
center is operated by a public cloud vendor.

© 2022 SAP SE or an SAP affiliate company. All rights reserved..


Next Generation Cloud Delivery FAQ

Q: Will customers incur additional expenses because of this program?


Other than existing subscription fees, there is no cost for customers outside of the internal resources that may be
required to address any preparation action associated with transition readiness (IP address unblocking).
Information related to any customer actions will be communicated to customers approximately 60-90 days prior to
the scheduled regional transition.

Q: Will active/existing cert-based authentications be impacted by this transition?


Certificates will not break, but if your IT department is limiting access based on IP addresses an action may be
required and will be communicated 60-90 days in advance of any customer required action.

Q: Other SAP cloud businesses are leveraging Microsoft Azure and other providers already, is the vision that
SAP Ariba, SAP Concur, and SAP Fieldglass will be deployed on a common cloud provider within a region?
Each cloud line of business will select the provider that best suits their business and technology needs. In some
situations the lines of business may utilize the same provider and in others each may not.

Q: Will SAP Ariba APIs, services, and applications be available in next generation cloud delivery?
Yes, the objective is to have all services be available via the public cloud. New products will only be deployed in
one of the cloud provider platforms.

Q: Will Supply Chain Collaboration be hosted outside of the US data centers?


As Supply Chain Collaboration is part of Ariba Network, it will be deployed where the Ariba Network is deployed.

Q: Will SAP Ariba keep the same Ariba Network front doors/access points?
Ariba Network’s framework, where all Ariba Network traffic is channeled through the US data center, is not
changing in the immediate future so there are no plans today to change any front doors/access points. Customers
will need to update IP Allow lists based on information provided for the specific data center in the Technical
Addendum area of this page on SAP Ariba Connect.

Q: Will the move to next generation cloud delivery have a significant impact on the integrations customers have
established between internal systems and the current SAP Ariba systems?
This transition will have no impact on integrations. The underlying data center does not change application
behavior, but customers should check any IP address blocking that may have been implemented by their IT
departments to further insure seamless access to systems. Further details on IP address information may be
found in the specific data center entry in the Technical Addendum area of this page on SAP Ariba Connect.

Q: Can our SAP Ariba application hosting remain at the current SAP Ariba data center? Can I opt out of the
migration to one of the selected cloud providers?
Unfortunately, no. There is no technical solution available to opt out of the migration of applications to a
designated cloud system provider.

Q: May customers request which provider their environments are hosted in?
SAP Ariba determines the appropriate public cloud vendor to be utilized in a geographic region.

Q: How can customers get SAP Ariba applications deployed on public cloud in their own countries?
SAP Ariba determines the regions where the data centers are deployed.

© 2022 SAP SE or an SAP affiliate company. All rights reserved..


Next Generation Cloud Delivery FAQ

Q: Will the public cloud meet FedRAMP, ITAR, and/or HIPAA secure infrastructure compliance?
Compliance framework is not tied to this effort. Please check with your SAP Ariba account team on timelines for
these regulatory controls. In addition, hyperscalers provide certain levels of compliance for their data center
hosting; applications hosted within these public clouds need to comply with these policies.

Q: What is the disaster recovery plan?


SAP Ariba has tested DR failover and failback with the providers being utilized. The fully functional DR is already
in place. For additional details, please reference SAP Ariba’s Disaster Recovery documentation.

Q: What is our Recovery Time Objective / Recovery Point Objective and are we changing any operating policies?
All SAP Ariba data centers follow the same operating standards and certifications. Those same standards apply to
the data centers deployed on a public cloud. For additional details, please reference SAP Ariba’s Disaster
Recovery documentation.

Q: How does this move change or impact our support interaction model?
Environments deployed on public cloud will follow the same customer support process that is used for
environments deployed in legacy data centers. Contact SAP Ariba Customer Support to have issues
reported/addressed.

Q: Will customers deploying on public cloud need to sign an SAP Cloud Contract for the SAP Ariba services, and
in addition have a separate contract with the public cloud provider?
No additional contracts need to be signed for the public cloud providers. We have updated our list of sub-
processors to include our public cloud providers.

Q: What will the customer experience be DURING the migration weekends?


For users logging in to a specific User Interface application, on the specific migration weekend for the
environment being migrated, customers will not have access to the environment during the scheduled downtime
which will be communicated at least 30 days (and in many cases well before 30 days) in advance of the migration.
Customers who try to access the specified environment migrated on a specific weekend will not be able to login
and will not see application screens at all, but instead will be presented with a browser-related error.

For customers integrated to an impacted environment, on the specific migration weekend they will be encouraged
to slow or stop transaction feeds in to the specified environment during the planned downtime. Once the system
goes offline for the migration downtime period, transactions will be queued from CIG customers and any Ariba
Procurement sites that may be online when others are offline, and will be processed during the post-migration
period shortly after the site comes back online.

For customers integrated to an impacted environment by a means other than through a legacy Ariba Procurement
system or Cloud Integration Gateway (CIG), so an integration from SAP ECC for example, they also will be
encouraged to slow or stop their data feeds to the environment during the schedule downtime, as their
transactions will fail and will need to be re-tried by the customer following the outage timeframe.

© 2022 SAP SE or an SAP affiliate company. All rights reserved..

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