Scribd Logo
Upload

Welcome to Scribd!

  • 16 views

    Technical Support Engineer - JD

    Uploaded by

    Kshitiz Sagar
    This job posting is for a remote Product Support - Technical Support Engineer position at Wingify. Wingify develops conversion optimization platforms including the A/B testing tool VWO, which is used by thousands of businesses. The role involves providing technical support to customers via email, chat and phone, troubleshooting issues, documenting solutions, and collaborating with product and development teams. A successful candidate will have 2+ years of customer support experience, strong communication skills, and knowledge of web technologies like HTML, JavaScript, and CSS.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Technical Support Engineer - JD

    Uploaded by

    Kshitiz Sagar
    16 views2 pages
    This job posting is for a remote Product Support - Technical Support Engineer position at Wingify. Wingify develops conversion optimization platforms including the A/B testing tool VWO, which is used by thousands of businesses. The role involves providing technical support to customers via email, chat and phone, troubleshooting issues, documenting solutions, and collaborating with product and development teams. A successful candidate will have 2+ years of customer support experience, strong communication skills, and knowledge of web technologies like HTML, JavaScript, and CSS.

    Original Description:

    Test item for this jobrole xvstsbdvdhshsbd

    Original Title

    Technical Support Engineer_JD

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This job posting is for a remote Product Support - Technical Support Engineer position at Wingify. Wingify develops conversion optimization platforms including the A/B testing tool VWO, which is used by thousands of businesses. The role involves providing technical support to customers via email, chat and phone, troubleshooting issues, documenting solutions, and collaborating with product and development teams. A successful candidate will have 2+ years of customer support experience, strong communication skills, and knowledge of web technologies like HTML, JavaScript, and CSS.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views2 pages

    Technical Support Engineer - JD

    Uploaded by

    Kshitiz Sagar
    This job posting is for a remote Product Support - Technical Support Engineer position at Wingify. Wingify develops conversion optimization platforms including the A/B testing tool VWO, which is used by thousands of businesses. The role involves providing technical support to customers via email, chat and phone, troubleshooting issues, documenting solutions, and collaborating with product and development teams. A successful candidate will have 2+ years of customer support experience, strong communication skills, and knowledge of web technologies like HTML, JavaScript, and CSS.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Job Title: Product Support - Technical Support Engineer

    Company: Wingify
    Location: Remote
    Working day: 5 days/Week

    About Wingify:
    If a flashmob could be manifested as a physical space, it would be our office. We are
    creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed
    people. When we are not building great products, we are simply being awesome!

    Wingify’s flagship product VWO is a lucid platform for A/B testing tool that helps
    businesses improve their websites by tracking visitor behaviour, testing improvement
    ideas and targeting visitors for personalisation. It’s used by 4,000 businesses such as
    Target, Disney, Sears, Tinkoff Bank and Flight Centre amongst others. VWO is the
    world's easiest A/B testing tool. Tweak, optimize & personalize your website and
    apps with minimal IT help.

    Wingify acquired US-based visitor analytics solution Navilytics. With this


    acquisition, Wingify has made significant progress in its transformation from being
    the first ‘no-coding required’ A/B testing tool in 2010 to becoming the first full-
    featured conversion optimization platform in the world.

    Role & Responsibilities:

     Research, diagnose, troubleshoot, and identify solutions to resolve customer


    issues.
     Regular and proactive follow-ups with customers with recommendations,
    workarounds, updates, and action plans.
     Log software defects using a bug tracking system and work closely with
    software developers to analyze the defects and track them to resolution.
     Provide technical support to customers via email, chat and phone calls.
     Create internal or external knowledge base articles/whitepapers.
     Work with the product management team to continuously evolve the product
    based on customer feedback, reported issues, and new trending technologies

    Candidate Requirements:

     Good understanding of web applications,HTML, JavaScript, CSS and JQuery.


     Prior experience in supporting enterprise customers.
     Demonstrated excellence in working with high tech, cross-functional, and
    multidisciplinary teams.
     Outstanding communication, understanding, and writing skills.
     Ability to analyze logs to understand the issues, and have a thorough flair for
    learning new technologies.
     Well organized with utmost care to detail, along with good comprehending
    skills to address issues.
     Proactive and results-oriented, with strong prioritization skills and ability to
    work with multiple customers.
     Bachelor’s degree, Computer Science related.
     Good understanding of web applications, HTML, JavaScript, and CSS.
     Minimum of 2 years in a customer support role.
     Strong problem-solving skills.
     Strong written and verbal skills.

    You might also like