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Table of Contents

This document outlines the table of contents for a certification in business skills. It is divided into 4 modules that cover various topics: interpersonal communication, task and project management, computer and internet technology, and management skills. The interpersonal communication module includes sections on communication components and styles, persuasion, written communication, confidentiality, and self-promotion. The task and project management module covers managing projects, tasks, time, meetings, travel, email, and workspaces. The computer and technology module addresses digital literacy, hardware, software, security, and digital communication. Finally, the management skills module focuses on leadership, teamwork, motivation, goal setting, problem-solving, and quality improvement.

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18 views3 pages

Table of Contents

This document outlines the table of contents for a certification in business skills. It is divided into 4 modules that cover various topics: interpersonal communication, task and project management, computer and internet technology, and management skills. The interpersonal communication module includes sections on communication components and styles, persuasion, written communication, confidentiality, and self-promotion. The task and project management module covers managing projects, tasks, time, meetings, travel, email, and workspaces. The computer and technology module addresses digital literacy, hardware, software, security, and digital communication. Finally, the management skills module focuses on leadership, teamwork, motivation, goal setting, problem-solving, and quality improvement.

Uploaded by

shivani.patni12345
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Table of Contents

Dedication
About This Certification
Learning Resources
Recommended Reading List
Module 1: Interpersonal Communication
1.1 Modes of Communication
1.1.1 Types of Communication
1.1.2 Levels of Communication
1.1.3 The Communication Cycle
1.1.4 Why Communication Matters
1.2 The Components of Communication
1.2.1 Overview
1.2.2 Word Choice
1.2.3 Tone of Voice
1.2.4 Body Language
1.2.5 Context
1.2.6 Listening
1.3 Working with Others
1.3.1 The Four Communication Styles
1.3.2 Emotional Intelligence
1.3.3 Giving & Receiving Feedback
1.3.4 Dealing with Conflict
1.3.5 Handling Gossip
1.4 Persuasion & Influence
1.4.1 Overview
1.4.2 Negotiation
1.4.3 Voicing Ideas, Opinions, & Objections
1.4.4 Setting Limits
1.4.5 Managing Up
1.4.6 Developing Confidence
1.5 Written Communication
1.5.1 Overview
1.5.2 Business Writing Fundamentals
1.5.3 Common Errors & Mistakes
1.5.4 Email Etiquette
1.5.5 Other Online Etiquette
1.6 Confidentiality & Ethics
1.6.1 Overview
1.6.2 Areas of Concern
1.6.3 Individual Duties
1.7 Self-Promotion
1.7.1 Overview
1.7.2 Personal Branding
1.7.3 Networking
1.7.4 Articulating Success
Module 2: Task & Project Management
2.1 Module Overview
2.1.1 Effective vs. Efficient
2.1.2 Task vs. Project
2.2 Project Management
2.2.1 Overview
2.2.2 The Stages of a Project
2.2.3 Tools for Managing Projects
2.3 Task Management
2.3.1 Overview
2.3.2 Task Collection & Organization
2.4 Task Processing Strategies
2.4.1 Multitasking vs. Serial Tasking
2.4.2 Batching
2.4.3 Time Blocking
2.4.4 Systems Improvement
2.5 Time Management
2.5.1 Overview
2.5.2 Managing Time Wasters
2.5.3 Mastering Technology
2.5.4 Prioritizing Work
2.6 Event & Meeting Management
2.6.1 Overview
2.6.2 Pre-Meeting or Event
2.6.3 Meeting Rules & Minutes
2.6.4 Post-Meeting or Event
2.7 Travel Management
2.7.1 Overview
2.7.2 Travel Planning
2.7.3 Expense Reporting
2.8 Email Management
2.8.1 Processing Email
2.8.2 Managing Email for Others
2.8.3 Outlook Tools
2.9 Workspace Management
2.9.1 Overview
2.9.2 Physical Space
2.9.3 Paper Filing
2.9.4 Digital Filing
Module 3: Computer & Internet Technology
3.1 Digital Literacy
3.2 Hardware & Operating Systems
3.2.1 Understanding Hardware
3.2.2 Operating Systems & Systems Features
3.3 Software
3.3.1 Software Suites & Licensing
3.3.2 Browser Fundamentals
3.3.3 Internet Research
3.3.4 Microsoft 365
3.3.5 Google Workspace
3.3.6 Updates & Troubleshooting
3.4 Security & Networks
3.4.1 Intellectual Property
3.4.2 Security & Privacy
3.4.3 Networks
3.4.4 Cloud Computing
3.4.5 Issues of a Networked Society
3.5 Business Digital Communication
3.5.1 Internet Etiquette
3.5.2 Email
3.5.3 Social Media
3.5.4 Artificial Intelligence in Business
3.5.5 Ecommerce
3.5.6 Technology in Travel Planning
Module 4: Management Skills
4.1 Foundations of Management
4.1.1 Overview of Management Thought & Principles
4.1.2 Organizational Structure & Dynamics
4.1.3 Management, Leadership, & the Administrative Professional
4.1.4 Managing Tasks & People
4.2 Leading Others Effectively
4.2.1 Understanding Behavior at Work
4.2.2 Self-Awareness & Management Style
4.2.3 Managing People Who Are Different from You
4.2.4 Teamwork & Team Dynamics
4.2.5 Leading Teams
4.3 Getting Results Through Others
4.3.1 Understanding Motivation
4.3.2 Delegation
4.3.3 Performance Management: Expectations, Coaching, & Counseling
4.4 Managing Tasks & Achieving Objectives
4.4.1 From Thought Comes Action
4.4.2 Setting Goals
4.4.3 Planning, Prioritization, & Execution
4.5 Critical Thinking, Problem-Solving, & Decision Making
4.5.1 What These Terms Mean
4.5.2 Critical Thinking
4.5.3 Problem-Solving
4.5.4 Making Good Decisions
4.6 Improving Quality & Productivity
4.6.1 Identifying & Executing Opportunities for Improvement
4.6.2 Innovation & Change Management
4.7 Summary

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