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Process Responsibility Matrix Management Operation Support Other

The process matrix provides a very convenient overview of all the processes that make up your

Management System & Processes

Document Control & Knowledge

Business Review & Improvement

Inspection & Calibration (QC)

Human Resources & Training

Storage, Packing & Shipping
management system. Defining the sequence and interaction of processes is also a requirement.

Production/Manufacturing

Facilities & Maintenance

Order/Quote Fulfillment

Design & Development

Procurement & Supply

Operational Planning
Quality Management
This process matrix itself can satisfy this requirement.

Sales & Marketing

Business Planning

Customer Service
Corrective Action
ISO 9001:2015

Internal Audit

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6
1. Enter the process/functional area names in Row 2, we've included examples to get you started.

2. Enter an 'X' in the cell if the process has responsibility for ensuring conformity to clause(s) listed
below.

3. Using the 'filter' drop-down menu, select 'X' to show the applicable clauses for each process.

4 Context of the Organization

4.1 Organizational Context Q X X

4.2 Relevant Interested Parties Q X X

4.3 Management System Scope Q X X

4.4 Management System Processes Q X X X X X X X X X X X X X X X X X X

5 Leadership, Commitment and Worker Participation

5.1 Leadership and Commitment

5.1.1 General Q X X

5.1.2 Customer Focus Q X X X X X X X X X X X X X X X X X X

5.2.1 Establishing our Policies Q X X

5.2.2 Communicating our Policies Q X X

5.3 Roles, Responsibilities and Authorities Q X X X X

6 Planning

6.1 Actions to Address Risks and Opportunities Q X X X X X X X X X X X X X X X X X X

6.2 Objectives & Planning to Achieve Them Q X X X

6.3 Planning for Change Q X X X X X

7 Support

7.1 Resources

7.1.1 General Q X X X X X X X X X X X X X X X X X X

7.1.2 People Q X X X X

7.1.3 Infrastructure & Natural Resources Q X X X X

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Process Application
4. Use this worksheet to map out how your organization establishes, implements, maintains and continually improves its management system,
its processes and their interactions, in accordance with the requirements of ISO 9001:2015 Clause 4.4.

5. The completed process matrix becomes the roadmap to the entire management system. It allows personnel to clearly understand how your
organization’s processes fit together.

4.4.1a 4.4.1a 4.4.1a 4.4.1b 4.4.1c 4.4.1d 4.4.1e 4.4.1f 4.4.1f 4.4.1g 4.4.1h
Process Name
Inputs Activities Ouputs Interaction Criteria & Methods Resources Responsibility Risks Opportunities Evaluation Improvement
Management System & Processes Standards Conformance to requirements Customer satisfaction See quality manual and Process performance Defined in business plan Top Management Refer to the Risk & Opportunity Refer to the Risk & Opportunity Internal audit Refer to the Corrective Action
Management system data Compliance data/evidence interactions Map (Appendix 1) Process control Quality Manager Register Register Business review meetings Log and the Process
and Process Matrix Scorecards/dashboards Effectiveness Assessment Form

Business Planning Interested party requirements Strategic planning Business plan See quality manual and Achievement of business plan Defined in business plan Top Management Refer to the Risk & Opportunity Refer to the Risk & Opportunity Internal audit Refer to the Corrective Action
Environmental risks Risk management Key measures interactions Map (Appendix 1) Improvement of key measures Register Register Business review meetings Log and the Process
OHS hazards Communication and Process Matrix Net income Scorecards/dashboards Effectiveness Assessment Form
Market research Policies
Customer feedback Objectives
Organizational vision
Past experience

Sales & Marketing Market research Explore new product Pricing See quality manual and Revenue growth Defined in business plan Sales & Marketing Manager Refer to the Risk & Opportunity Refer to the Risk & Opportunity Internal audit Refer to the Corrective Action
Innovation opportunities Design inputs interactions Map (Appendix 1) Net income Register Register Business review meetings Log and the Process
Competitive data Set pricing Marketing media and Process Matrix Scorecards/dashboards Effectiveness Assessment Form
Industry benchmarking Develop marketing Customer feedback
Publish sales literature
Quality Management
Business Review & Improvement
Operational Planning
Order/Quote Fulfillment
Design & Development
Production/Manufacturing
Procurement & Supply
Inspection & Calibration (QC)
Storage, Packing & Shipping
Facilities & Maintenance
Corrective Action
Internal Audit
Customer Service
Human Resources & Training
Document Control & Knowledge
Other 1
Other 2
Other 3
Other 4
Other 5
Other 6