LEVEL OF SATISFACATION OF SAN JOSE NATIONAL HIGH SCHOOL STUDENTS

TOWARD TEACHING SERVICES PROVIDED BY EDUCATORS

A Research Proposal

Presented to the

Faculty of

San Jose National High School

San Jose Caba , La Union

In partial fulfillment

Of the requirement for the subject

Research Report

JADE IVAN PARROCHA,

KATRINA RULLAN,

JENDY KIMBERLINE VALDEZ,

CHLOE RIVERA,

DEAN ROLDAN MIRANDA,

JUNE ABELLERA,

EDWARD ESTILONG

June 2023
 Chapter 1

I. Introduction

Educators create, organize, and carry out educational programs, lesson plans, and curricular for

student audiences in their respective fields of expertise. Educators advise, test, and teach students

audiences in a variety of academic subjects. Presents and reinforces learning concept within a

specified subject or subject area. Also, coordinates retention activities including student mentor

programs, tutor services, advising, and study skills workshops; plans, develops, and coordinates

extraordinary events.

Students’ satisfaction can be defined as an attitude resulting from an assessment of students’

educational experience, services and facilities provided by educators. It also promotes your student

population’s mental health and stability, which are conducive to both short-term learning goals and

long-term character building and social inclusion.

A school is an educational institution designed to provide learning spaces and learning

environments for the teaching of students under the direction of the teacher. School is a place for

students to earn academic knowledge and learn communication skills between students.

The quality of education significantly depends on the effectiveness of teaching services. The

teachers, as primary facilitators of learning, play a crucial role in shaping the academic experience of

students. Their ability to deliver comprehensive and engaging lessons can greatly influence student

satisfaction, which in turn may affect academic performance and overall school experience. This

research proposal aims to assess the level of satisfaction of students from San Jose National High

School on the teaching services provided by their educators.

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 Additionally, the study will identify specific areas of the teaching services that may need

improvements and recognize effective strategies that contribute to student satisfaction. By identifying

these areas, the research can provide useful insights that may help improve teaching methods, thereby

enhancing the quality of education in San Jose National High School.

II. Background of the study

Over the years, several studies have established a connection between student satisfaction and

academic performance. The teaching services, which includes teaching methods, teacher-student

interactions, and teacher competence, among others, have been shown to significantly influence

student satisfaction. This research proposal is built on the premise that student satisfaction can act as

a crucial indicator of the effectiveness of teaching services.

III. Statement of the Problem

Despite the importance of student satisfaction in enhancing the quality of education, there is a lack

of research focusing on this area in San Jose National High School. Therefore, this study aims to

bridge this gap by exploring the level of student satisfaction towards the teaching services provided

by the educators in this said school.

This study was conducted to determine the level of the students’ satisfaction of SJNHS students

towards teaching services in particular and their perception to the actual performance of the Services

by the SJNHS educators.

Specifically, this research aimed to answer the following questions:

1. What is the profile of the respondents in terms of:

1.1 Name

1.2 grade level

1.3 age

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 1.4 gender

2. What is the level of respondents satisfaction to the teaching services of SJNHS educators as to the

following:

2.1 Education Service

2.2 Quality

2.3 Physicality

2.4 Assurance

2.5 Dependability

2.6 Reactivity

2.7 Empathy

2.8 Skills Acquisition

3. What are the best ways to improve SJNHS teaching services ?

IV. Objectives of the study

The main objective of this research is to assess the level of satisfaction of San Jose National High

School students towards the teaching services provided by their educators. Specific objectives

include:

a. To determine the overall level of student satisfaction with teaching services at San Jose

National High School.

b. To identify specific aspects of teaching services (e.g., teaching methods, classroom

management, teacher-student interaction) that contribute to student satisfaction.

c. To explore potential factors influencing student satisfaction, such as teacher

qualifications, teaching experience, and classroom resources.

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 d. To provide recommendations for enhancing teaching services and improving the overall

learning experience for students.

V. Significance of the study

The findings of this research could provide valuable insights for educators, school administrators,

and policymakers in San Jose National High School. By understanding the students’ perspective, they

can make informed decisions to improve teaching services, which could lead to enhanced student

satisfaction, better academic performance, and overall improvement in the quality of education.

Furthermore, this research could also contribute to the existing body of knowledge in the field of

education, particularly in the area of student satisfaction and teaching effectiveness.

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 Chapter 2

Methodology

I. Research Design

The study used a descriptive method in documenting the level of students satisfaction to school

canteen services. It is descriptive because it sought to discover the level of satisfaction in different

ways. This approach will provide a comprehensive understanding of student satisfaction by capturing

both numerical data and rich, descriptive insights.

II. Sampling

a. Population: The target population will be all students enrolled in San Jose National High School.

b. Sample Size: A representative sample will be selected using a stratified random sampling

technique. The sample size will be determined based on statistical calculations to ensure adequate

representation from different grade levels and sections.

III. Data Collection

Questionnaire: A structured questionnaire will be developed based on established scales and

validated instruments to measure student satisfaction. The questionnaire will consist of Likert scale

items, where students will rate their level of satisfaction on various aspects of teaching services.

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 This study used the following instruments: checklist, questionnaires, ranking of rating scales. This

study used a researcher made survey-questionnaire. The survey questionnaire has three parts where:

First part is profile of the respondents; Second part is level of student’s satisfaction survey; Third part

is on the best way to improve SJNHS teaching services. Collection and recording of data were done

in the different grade level in San Jose National High School. The questionnaire was given to all

enrolled students of San Jose National High School.

The researcher interviewed the respondents or participants for additional information that was not

written in the questionnaire. Therefore, the researchers asked first the permission of the Office of the

Principal and advisers of respondents for their authorization for the researcher to conduct this study.

Figure 1. Data Collection Process

IV. Data Analysis

Quantitative Analysis: The quantitative data collected through the questionnaires will be analyzed

using statistical methods, such as descriptive statistics and inferential statistics (e.g., t-tests, chi-square

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 tests, correlation analysis). This analysis will help identify patterns, trends, and statistical

relationships among variables.

The gathered data were subjected to quantitative analysis as well as the thick description. The

statistical tools used in this study were the frequency count, percentage and mean. The tabulated data

were presented together with the quantitative description in the discussion.

For the first problem of the study, frequency count was used to determine the profile of the

respondents which include their name, grade level, age, gender. After presenting the data through

frequency count, they were converted into percentage in order to describe the results.

On the other hand, the next problem was answered through the data gathered from the second part

of the questionnaire wherein the researchers identified the level of respondents’ satisfaction to the

teaching service of SJNHS educators. Meanwhile, the responses were tallied and subjected to a

weighted mean.

Thereafter, the third problem required the respondents to identify the actions that can be proposed

to improve SJNHS educators teaching services.

The expectation and actual score as described by the students were determined using the five-point

likert scale as follows:

Equivalent. Description

Very Satisfied 4.21-5.00

Satisfied 3.41-4.20

Undecided 2.61-3.40

Dissatisfied 1.81-2.60

Very Dissatisfied 1.00-1.80

V. Ethical Considerations:

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 A. Informed Consent: Prior to data collection, informed consent will be obtained from all

participants, including students and their parents or guardians.

B. Anonymity and Confidentiality: Participants’ identities and responses will be kept confidential

and anonymized throughout the research process.

C. Institutional Approval: The research proposal will be submitted to the relevant authorities at

San Jose National High School for ethical and institutional review and approval.

VI. Limitations

It is important to acknowledge the potential limitations of the study, such as the sample size and the

specific context of San Jose National High School. Generalizability of the findings may be limited to

similar educational settings, and caution should be exercised when applying the results to other

contexts.

VII. Resources

The necessary resources, such as research assistants, data collection tools, and statistical software,

will be identified and allocated to ensure the successful completion of the study.