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Communication Climate Inventory

This document appears to be a communications climate inventory that assesses an employee's perceptions of their supervisor's communication style. The employee rated statements about their supervisor's communication on a scale of 1 to 5, with 1 being "strongly agree" and 5 being "strongly disagree." The inventory then calculates subscores for the supervisor's defensiveness (e.g. need to be in control) and supportiveness (e.g. empathy). The employee's responses indicated their supervisor exhibited a defensive communication style rather than a supportive one.

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151 views3 pages

Communication Climate Inventory

This document appears to be a communications climate inventory that assesses an employee's perceptions of their supervisor's communication style. The employee rated statements about their supervisor's communication on a scale of 1 to 5, with 1 being "strongly agree" and 5 being "strongly disagree." The inventory then calculates subscores for the supervisor's defensiveness (e.g. need to be in control) and supportiveness (e.g. empathy). The employee's responses indicated their supervisor exhibited a defensive communication style rather than a supportive one.

Uploaded by

legismakrizel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Communications Climate Inventory

Think about your supervisor and how he/she communicates at


work. Then score the statements below as follows:
1 = Strongly agree
2 = Agree
3 = Neutral
4 = Disagree
5 = Strongly Disagree
My boss criticizes my work without giving me a chance
to explain. 2
My boss allows me as much creativity as possible in
my job. 3
My boss always judges the actions of everyone who
reports to him/her. 4
My boss allows flexibility on the job. 2
My boss criticizes my work in front of others. 4
My boss is willing to try new ideas and listen to others'
points of view. 2
My boss believes that he/she needs to control how I
do my work. 3
My boss understands the problems I contend with in
my job. 3
My boss is always trying to change other people's
attitudes and behaviors to suit his/her own. 3
My boss respects my feelings and values. 2

My boss always needs to be in charge of the situation. 4


My boss listens to my problems with interest. 3

My boss tries to manipulate subordinates to get what


he/she wants or to make him/herself look good. 3
My boss does not try to make me feel inferior. 3
I have to be careful when talking to my boss so that I
will not be misinterpreted 4
My boss participates in meetings with me without
projecting his/her higher status or power. 1
I seldom say what is really on my mind, because it
might be twisted and distorted by my boss 1
My boss treats me with respect. 3
My boss seldom becomes involved in employee
conflicts. 4
My boss does not have hidden motives in dealing with
me. 4
My boss is not interested in employee problems. 3
I feel that I can be honest and straight-forward with
my boss. 2
My boss rarely offers moral support during a personal
crisis. 2
I feel I can express my opinions and ideas honestly to
my boss. 2
My boss tries to make me feel inadequate. 3
My boss defines problems so that they can be
understood but does not insist that his/her
subordinates agree. 4
My boss makes it clear that he/she is in charge. 4
I feel free to talk to my boss. 1
My boss believes that if a job is to be done right,
he/she must oversee it or do it him/herself. 3
My boss defines problems and makes his/her
subordinates aware of them. 2
My boss cannot admit that he/she makes mistakes. 3
My boss tries to describe situations fairly without
labeling then as good or bad. 4
My boss is dogmatic; it is useless for me to voice an
opposing point of view. 4
My boss presents his/her feelings and perceptions
without implying that a similar response is expected
from me. 3
My boss thinks that he/she is always right. 2
My boss attempts to explain situations clearly and
without personal bias. 2

Defensive score
Evaluation 10
Control 10
Strategy 8
Neutrality 9
Superiority 10
Certainty 9
Total 56

Supportive score
Provisionalism 7
Empathy 8
Equality 7
Spontaneity 8
Problem Orientation 7
Description 9
Total 46

Adapted from Gibb, J. (1961) Defensive


communication. Journal of Communication, 11, 141-
148.

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