Republic of the Philippines

President Ramon Magsaysay State University

(Formerly Ramon Magsaysay Technological University)
Iba, Zambales

COLLEGE OF COMMUNICATION AND INFORMATION TECHNOLOGY

Questionnaire

Dear Respondents,

We, the 4th Year BS Information Technology students enrolled in CAP 102 Capstone
Project and Research II this 1 st Semester Academic Year 2023-2024, entitled “Banca Online
Booking System For Pundaquit Ferry Boat Owner Association ” that will help the
association, boat owners and tourist to have a organized and convenient way of booking a
boat trip.
As part of the research undertaking, we will develop a system, conduct a pilot testing of
the system, and distribute a survey questionnaire for data collection.

Rest assured that the information provided will be kept strictly confidential and used solely for
the purpose of this Capstone Project and Research II.

Thank you very much, God bless you and more power.

Very truly yours,

Alferos, Khaizel Anthony T.

Delo Santos, Dennis V.
Millano, Rovic
Rayray, Larry Jose D.

General Direction: Please accomplish this questionnaire very carefully and honestly. Please rest
assured that any information that you supply will be treated with the greatest confidentially and
anonymity.

Please put a check mark on the answers most applicable to you on the space provided.

Name (Optional) : ____________________________________

I. Evaluation of the Software Quality of the Banca Online Booking System of PFBOA

Direction: Please put a check (✓) on the column that corresponds to your answer. Use the given
scale below.

Below are the scale and corresponding descriptive rating which can help you evaluate the system.

Point Scale Descriptive Rating

4 Excellent
3 Very Good
2 Good
1 Poor
 FUNCTIONAL SUITABILITY
4 3 2 1
1. The degree which the system which a set of functions covers all the
specified tasks and user objectives
2. The degree which the system provides the correct results with the
needed
3. The degree which the system degree of precision which the
functions facilitate the accomplishment of specified tasks and
objectives
PERFORMANCE EFFICIENCY 4 3 2 1

1. The degree which the system which the response and processing
times and throughput rates of a product or system, when performing
its functions, meet requirements
2. The degree which the amounts and types of resources used by a
product or system, when performing its functions, meet
requirements
3. The degree which system which the maximum limits of a product
or system parameter meet requirements
COMPATIBILITY 4 3 2 1

1. The degree which the system or component can exchange

information with other products, systems or components, and/or
perform its required functions, while sharing the same hardware or
software environment
2. The degree to which a system can perform its required functions
efficiently while sharing a common environment and resources with
other products, without detrimental impact on any other product
3. The degree to which two or more systems, products or components
can exchange information and use the information that has been
exchanged.
USABILITY 4 3 2 1

1. The degree to which users can recognize whether a product or

system is appropriate for their needs.
2. The degree to which the system can be used by specified users to
achieve specified goals of learning to use the product or system
with effectiveness, efficiency, freedom from risk and satisfaction in
a specified context of use
3. The degree to which the system has attributes that make it easy to
operate and control
4. The degree to degree to which a system protects users against
making errors.
5. The degree to which a user interface enables pleasing and satisfying
interaction for the user
6. The degree to which the system can be used by people with the
widest range of characteristics and capabilities to achieve a
specified goal in a specified context of use
RELIABILITY 4 3 2 1
1. The degree to which a system, product or component meets needs
for reliability under normal operation
2. The degree to which a system, product or component is operational
and accessible when required for use
3. The degree to which a system, product or component operates as
intended despite the presence of hardware or software faults
4. The degree to which, in the event of an interruption or a failure, a
product or system can recover the data directly affected and re-
establish the desired state of the system
SECURITY 4 3 2 1

1. The degree to which a product or system ensures that data are

accessible only to those authorized to have access
2. The degree to which a system, product or component prevents
unauthorized access to, or modification of, computer programs or
data
3. The degree to which actions or events can be proven to have taken
place, so that the events or actions cannot be repudiated later
4. The degree to which the actions of an entity can be traced uniquely
to the entity
5. The degree to which the identity of a subject or resource can be
proved to be the one claimed
MAINTAINABILITY 4 3 2 1

1. The degree to which a system or computer program is composed of

discrete components such that a change to one component has
minimal impact on other components
2. The degree to which an asset can be used in more than one system,
or in building other assets
3. Modification of the system does not affect others part of the system.
4. The system can be modified effectively and efficiently without
introducing defects or degrading existing system quality.
5. The system can run in different hardware specifications, software
environment and firmware versions both in computers and other
mobile devices.
PORTABILITY 4 3 2 1

1. The system provides flexible environment.

2. The system provides easy installation work in a specified

environment
3. The system can replace and be replaced by other software or system
with similar purpose of use and functionalities.
4. The system is accessible with minimal connectivity requirement.

II. Evaluation of the Level of Acceptability of User-Respondents of the Banca Online

Booking System of PFBOA

Direction: Please put a check (✓) on the column that corresponds to your answer. Use the
given scale below.
 Point Scale Descriptive Rating
4 Highly Accepted
3 Accepted
2 Slightly Accepted
1 Not Accepted

FUNCTIONALITY 4 3 2 1

1. The level of completeness in the system’s features and

functions are met from user’s perspective.
2. The performance of the system’s features and functions are all
functional with no delay.
3. The system’s required accurate and relevant in relation to the
needs of the users.
PERFORMANCE 4 3 2 1
1. The system produces a real-time information to the users.
2. Effectiveness and efficiency of the system as an inventory
monitoring
3. The system ease to use for its feature that has a friendly user

I. Evaluation of the Level of Readiness for Implementation of the Banca Online

Booking System of PFBOA

Direction: Please put a check (✓) on the column that corresponds to your answer. Use the
given scale below.

Point Scale Descriptive Rating

4 Very Ready
3 Ready
2 Slightly Ready
1 Not Ready

INFORMATION SYSTEM FACILITY 4 3 2 1

1. Availability of computer units for the system installed.

2. The availability of a modem with reliable internet connection

with sufficient bandwidth to cater the needs of the users.
3. The availability of enough IT facilities including computers,
printers, network devices and access points that are needed to
support the implementation of the system.
TECHNICAL PERSONNEL 4 3 2 1
1. The availability of personnel who are authorized to manage and
maintain the system.
2. The readiness of personnel assigned in the implementation with
proper knowledge to maintain the system.
3. The availability of personnel to call anytime for the equipment
malfunction.