Glide Record

• It is a server-side API
• It is used for database Operation.
• The Glide Record API is a primary means of interfacing with the database on
the server-side code.
• A Glide Record is a Object that contain Record from single table [EX=
incident , problem , change etc].
• Use this API to represent a Glide Record & add Query parameter, filter,
Limit, Ordering etc…
Glide Record Exercises
1. How to get result(output) in ServiceNow
• gs.print ('Welcome to ServiceNow Academy');
• gs.info ('Welcome to ServiceNow Academy');

• Result:= Welcome to ServiceNow Academy

Write a simple program add
two numbers
• var a = 10;
• var b = 20;
• var c = a+b;
• gs.print (c);

• Result:= 30
Working with query() method
• var inc = new GlideRecord ('incident’) //GlideRecord is main Oject and Incident is Table
• inc.query (); //Query is execute in the table
• while (inc.next ()) { //Loop will runs on the table
• gs.print (inc.number); //Printing all incidets
• }

• Result:- Print all records numbers in Incident Table

Exercise -1: Display priority -1 tickets from incident table with addQuery methods

• var inc = new GlideRecord ('incident');

• inc.addQuery ('priority=1');// Add the query
• inc.query ();
• while(inc.next()){
• gs.print(inc.number);
• }

• Result:-Printing all prority-1 tickets

Exercise-2: Passing Multiple Queries using by same methods

• var inc = new GlideRecord('incident');

• inc.addQuery ('active', true); //Query 1
• inc.addQuery ('priority=1'); //Query 2
• inc.addQuery ('category','software'); //Query 3
• inc.query ();
• while(inc.next()){
• gs.print (inc.number);
• }

• Result:- Print all records where your Condition meet

Exercise-3: we can use addEncodedQuery method Instead of passing multiple queries into our
script

• Step-1: Navigate to Incident list view and apply condition

• Step-2: Condition: active = true and priority =1 and category = software
• Step-3: Click on Run
• Step-4: Copy applied query through Copy query
• Step-5: Use this entire query into your script
• Step-6: Script
• var inc = new GlideRecord ('incident');
• inc.addEncodedQuery('active=true^category=software^priority=1');
• inc.query();
• while(inc.next()){
• gs.print(inc.number);
• }
 Exercise-4: Encoded Query set to a variable that variable to call into code.

• var ecq = 'active=true^category=software^priority=1’; //encodedquery set to a variable

• var inc = new GlideRecord('incident');
• inc.addEncodedQuery (ecq);
• inc.query();
• while (inc.next()){
• gs.print (inc.number);
• }

• Result:-Print all records where this meet 'active=true^category=software^priority=1';

Working with addQuery (‘String’,’Operator’,’Value’)

• =
• !=
• >
• >=
• <
• <=
• Strings (must be in upper case):
• =
• !=
• IN
• NOT IN
• STARTSWITH
• ENDSWITH
• CONTAINS
• DOES NOT CONTAIN
• INSTANCEOF
Exercise-5: Get Active and Priority is less than or equal to 2

• var inc = new GlideRecord('incident');

• inc.addActiveQuery();
• inc.addQuery('priority','<=',2);
• inc.query();
• while(inc.next()){
• gs.print(inc.number);
• }

• Result:-Print Critical-1 and High-2 tickets

Exercise-7: Working with SQL operators <= and CONTAINS

• var inc = new GlideRecord('incident');

• inc.addActiveQuery();
• inc.addQuery('priority','<=',2);
• inc.addQuery('short_description','CONTAINS’,’test’);
• inc.query();
• while(inc.next()){
• gs.print(inc.number + ' ' + inc.short_description);
• }

• Result:-Print all records where our condition meet like (<=2 and CONTAINS)
Exercise-8: Working with IN operator and print category of Software and Hardware

• var cat = ['software', 'hardware'];

• var inc = new GlideRecord('incident');
• inc.addQuery('category', 'IN', cat);
• inc.query();
• while(inc.next()) {
• gs.print(inc.getValue('number') + ' ' + inc.getValue('short_description')) ;
• }
• Result:-Print where category is Software ad Hardware
Exercise-9: Working with STARTSWITH Operator

• var inc = new GlideRecord('incident');

• inc.addQuery('category', 'STARTSWITH', 'net');
• inc.query();
• while(inc.next()) {
• gs.print(inc.number);
• }
• Result:-Print where category startswith net.
Exercise-10: Instead of use active=true this method directly we can use addActiveQuery

• var inc = new GlideRecord('incident');

• inc.addActiveQuery ();// instead if passing active = true
• inc.addQuery ('priority',1);
• inc.query ();
• while (inc.next ()){
• gs.info (inc.number);
• }
• Result:- Print all records where condition is equal to active is true and priority-1
Exercise-10: Instead of use active=false this method directly we can use addInactiveQuery

• var inc = new GlideRecord ('incident');

• inc.addInactiveQuery (); //Opposite of active query
• inc.addQuery ('priority=1');
• inc.query ();
• while (inc.next ()) {
• gs.print (inc.number);
• }

• Result:- Print only inactive Records like Incident state is Closed

Working with orderBy () method

Exercise-12: Display all records in order wise (Assending) it depends on field values.
• var inc = new GlideRecord('incident');
• inc.addQuery('priority=1');
• inc.addQuery('category=software');
• inc.orderBy('short_description');
• inc.query();
• while(inc.next()){
• gs.print(inc.number + ' ' + inc.short_description);
• }
• Result:-Print all incidents order wise depends on Short Description
Working with orderByDesc () method

Exercise-13 Display all records in order wise (Descending) it depends on field values

• var inc = new GlideRecord('incident');

• inc.addQuery('priority=1');
• inc.addQuery('category=software');
• inc.orderByDesc('short_description');
• inc.query();
• while(inc.next()){
• gs.print(inc.number + ' ' + inc.short_description);
• }
• Result:-Print all records in descending order (short_description)
Working with setLimit () method

Exercise-14: Display limited records from specified table

• var inc = new GlideRecord('incident');

• inc.addQuery('priority=1');
• inc.orderByDesc('short_description');
• inc.setLimit(10);
• inc.query();
• while(inc.next()){
• gs.print(inc.number + ' ' + inc.short_description);
• }

• Result:- Print only latest 10 records created from given table

Working with get () Method

Exercise-15: Get record sys_id depends on INC number or Get incident record number depends
on sys_id

• var inc = new GlideRecord('incident');

• inc.get('number','INC0009005');
• gs.print(inc.sys_id);

• Result:-Print sys_id related to incident number

Working with getRowCount () method

Exercise-16: Display all records from particular table (Incident)

• var inc = new GlideRecord('incident');

• inc.query()
• gs.print(inc.getRowCount());

• Result:-Print number of records in particular table

Working getTableName () method

Exercise-17: This method is used to get glide record table name

• var inc = new GlideRecord ('change_request');

• gs.print (inc.getTableName ());
•
• Result:- Display current table name from glide record.
Working getValue () method

Exercise-18: Get value of particular field in the table

• var inc = new GlideRecord('incident');

• inc.addQuery('active=true');
• inc.query();
• while(inc.next()){
• gs.print(inc.getValue('short_description'));
• }
•
• Result:- Print the value of field from particular table
Working getDisplayValue () method

Exercise-19 Print display value instead of actual value.

•
• var inc = new GlideRecord('incident');
• inc.addQuery ('priority=1')
• inc.query ();
• while (inc.next ()){
• gs.print (inc.priority.getDisplayValue ());
• }
•
• Result:-Print display value of respective field
Working hasNext () method

Exercise-20: This method will return true if iterator have more elements.

• var inc = new GlideRecord ('incident');

• inc.query ();
• gs.print (inc.hasNext ());
•
• Result:- Print Boolean value (True/False)
Working with getUniqueValue () method

Exercise-21: Gets the uniue key of the record, which is usually the sys_id unless otherwise specified.

• var inc = new GlideRecord('incident');

• inc.query();
• inc.next();
• var uniqvalue = inc.getUniqueValue();
• gs.print(uniqvalue);

• Result:- Sys_id of incident table

Working with setValue () method

Exercise-22: This method is used to sets the value of the specific field with the specified value .

• var fieldName = 'category';

• var inc = new GlideRecord ('incident');
• inc.initialize ();
• inc.setValue(attriName,'network');
• inc.setValue('short_description’,’Outlook issue');
• inc.insert();
• gs.print ('Category is ' + inc.category + ' and ' + 'issue is: ' + inc.short_description);
•
• Result:-Create a new record and Set a value into category field and short description.
Working with initialize () and insert () method

Exercise-23: These methods are used to Inserts a new record using the field values that have been
set for the current record
•
var inc = new GlideRecord ('incident');
• inc.initialize (); //Compose incident form
• inc.category = ‘network’; // set field values
• inc.short_description = ‘Firewall Issue’;
• inc.priorty = 1;
• inc.insert (); // create new record
• gs.print (inc.number);// print new record incident number

• Result:- Create new record and print new record number

Working with isNewRecord () and newRecord () method

Exercise-24: Checks if the current record is a new record that has not yet been inserted into the
database.

•
• var inc = new GlideRecord ('incident');
• inc.newRecord ();
• gs.info (inc.isNewRecord());

Result:- Return bool value true or false (value is True)

Working with addNullQuery () method

Exercise-25: display all records where the value of the specified field is null.

• var inc = new GlideRecord('incident');

• inc.addNullQuery ('short_description')
• inc.query ();
• while (inc.next ()) {
• gs.print (inc.number)
}

Result:- Print all records where the specific field value is Null
Working with addNotNullQuery () method

Exercise-26: Opposite of addNullQuery methods display all records where the value of the specified
field is not null.

• var inc = new GlideRecord('incident');

• inc.addNotNullQuery ('short_description')
• inc.query ();
• while (inc.next ()) {
• gs.print (inc.number)
• }
•
• Result:-Print all records where the specific field value is not null
Working with update () method single record

Exercise-27: Update specific record from table

• var inc = new GlideRecord ('incident');

• inc.get ('number','INC0000057');
• inc.setValue ('state', 2);
• inc.update ();

• Result:- update record as expected

Working with updateMultiple () method multiple record

Exercise-28: Updates multiple records in a stated query with a specified set of changes from respected table.

• var inc = new GlideRecord('incident');

• inc.addQuery ('category', 'hardware');
• inc.setValue('category', 'software');
• inc.updateMultiple(); ();

• Result:- Update multiple records as expected

Working with deleteMultiple () method multiple record

Exercise-29: Deletes multiple records that satisfy the query condition.

• var inc = new GlideRecord('incident');

• inc.addQuery('priority', 4);
• inc.query ();
• inc.deleteMultiple ();

• Result:- Delete multiple records as expected