ESP-VOCAB1-KO DAP AN

1. Many companies are working really hard to increase the high satisfaction _______ of their
customers so that they can increase the sales.

A. Emotions

B. Levels

C. Deliveries

D. Processes

2. When working in a hierarchical organization, employees are required to _______ the boss and
follow the orders of their leaders.

A. Encourage

B. Respect

C. Impress

D. Guarantee

3. Working across _______ can help us to be more independent, more confident, and better at
working with foreign people who are different from us.

A. Universities

B. Cultures

C. Offices

D. Departments

4. Asian businesspeople generally prefer to take more time rather than make wrong decisions, so
multicultural teams need to be _______ to wait for their reply.

A. Patient

B. Hierarchical

C. Independent

D. Permanent

5. At first, I didn't like the new workplace, but I quickly _______ to the way things were done there
and was soon very happy.

A. Appreciated

B. Located

C. Completed
D. Adapted

6. Customers who have strong _______ toward a brand are likely to pay more than customers who are
only satisfied with the products.

A. Emotions

B. Payments

C. Deliveries

D. Processes

7. When he was young, all the salary he could _______ at the factory was £1 a week.

A. Launch

B. Earn

C. Manage

D. Graduate

8. In business, if your customer _______ is poor, people will complain about it, and you’ll lose your
customers as well as a lot of money.

A. Service

B. Level

C. Delivery

D. Process

9. I would like to gain some business experience on a one-year internship with a _______ cosmetics
manufacturer like Rose Inc.

A. High

B. Bottom

C. Leading

D. Regular

10. The customer _______ department of that company has always provided effective solutions when
customers complain about their products.

A. Service

B. Emotion

C. Process

D. Level
11. As a warehouse supervisor, you have to _______ ideal stock levels and on-time deliveries to our
customers.

A. Guarantee

B. Encourage

C. Impress

D. Respect

12. In fact, many companies are spending more money on customer _______ training to keep their
customers happy.

A. Service

B. Process

C. Emotion

D. Delivery

13. When we intern for a small company, we will probably be able to develop stronger _______ with
the people we are working with.

A. Relationships

B. Applications

C. Appreciations

D. Operations

14. Working across cultures can help us understand how our own cultural _______ are different from
other people's.

A. Departments

B. Values

C. Methods

D. Senses

15. Working for this large electronics manufacturer, you will have a lot of opportunities to _______
projects and work with a team of foreign colleagues.

A. Graduate

B. Launch

C. Organize

D. Supply
16. In order to increase sales, businesses need to understand how customers’ _______ affect their
decisions to buy products or use services.

A. Emotions

B. Processes

C. Services

D. Deliveries

17. Many Asian organizations are _______ because the employees have to strictly follow the orders of
the boss.

A. Independent

B. Patient

C. Hierarchical

D. Permanent

18. Larger companies have greater resources than smaller firms, which means we can _______ more
information and learn new knowledge during our internships.

A. Appreciate

B. Complete

C. Operate

D. Obtain

19. I have two assistants in my department, and we work together closely as a _______ to achieve our
business goals.

A. Society

B. Team

C. Fan

D. Band

20. In some Asian companies, the _______ of handling customers’ problems is very long and
ineffective.

A. Emotion

B. Delivery

C. Service

D. Process
21. The experience gained on an internship is helpful for getting a job or for _______ one's studies.

A. Operating

B. Completing

C. Appreciating

D. Locating

22. Our company offers free accommodation, good benefits, and a monthly _______ of $500 for new
employees.

A. Contributor

B. Shareholder

C. Allowance

D. Provider

23. Working across cultures requires intercultural _______, which means the ability to see things in
different ways.

A. Demonstration

B. Confidence

C. Sensitivity

D. Dependence

24. In reality, internships can be done part-way through a course of study in order to _______ a
university degree.

A. Obtain

B. Appreciate

C. Operate

D. Locate

25. As competition for places in Europe and the US is _______, more and more students are doing
their internships in Asian countries.

A. Fierce

B. Relaxing

C. Nice

D. Essential
26. Successful interns in a multicultural environment need to _______ their communication to the
local style, and to think carefully before they speak.

A. Adjust

B. Analyse

C. Force

D. Demonstrate

27. In our company, the managers often _______ us to do things in teams such as having lunch
together or going out together after work.

A. Encourage

B. Guarantee

C. Impress

D. Respect

28. In business, it is important to keep a high _______ of satisfaction when customers buy things from
you.

A. Level

B. Process

C. Emotion

D. Delivery

29. Our customers are not satisfied because the company does not provide free _______ to those who
live in the suburb of the city.

A. Processes

B. Deliveries

C. Payments

D. Emotions

30. After one or two years working abroad, 90% of our clients could find a _______ job which allows
them to work for the company all their life if they want.

A. Permanent

B. Friendly

C. Diplomatic

D. Productive
31. One important skill in the 21st century is the ability to _______ relationships between people from
different cultures.

A. Face

B. Own

C. Build

D. Produce

32. In many universities, an internship is an essential part of the education because students can get
some real _______ during their internship.

A. Bargain

B. Payment

C. Experience

D. Comment

33. It is common for interns to work for free, but the experience they gain during the process_______
for not receiving a salary.

A. Acquires

B. Analyses

C. Demonstrates

D. Compensates

34. In the UK, most big companies accept internship _______ in the autumn, and it is essential to
know the business cultures of these companies.

A. Operations

B. Appreciations

C. Applications

D. Relationships

35. The new leader is very good at _______ our large team to achieve the business objectives, and we
really admire him.

A. Graduating

B. Receiving

C. Launching

D. Managing
36. The new employee is very _______ in dealing with difficult clients and can always solve the
problems successfully.

A. Productive

B. Diplomatic

C. Permanent

D. Uncertain

37. According to the Confederation of British Industry, 80% of employers first look at the experience
and skills that a person _______ on an internship.

A. Faces

B. Acquires

C. Produces

D. Owns

38. I am motivated and hard-working, so I am confident that I can make a valuable _______ if I can
work for your organization.

A. Provider

B. Allowance

C. Shareholder

D. Contribution

39. Most companies understand that purchasing decisions are based more on customers’ personal
_______, and this can affect the profits of these businesses.

A. Payments

B. Deliveries

C. Emotions

D. Processes

40. After the internship, he felt _______ with his personal abilities and believed that he could be
successful in the future.

A. Diplomatic

B. Productive

C. Permanent
D. Confident

41. In the UK, the practical experience gained through internships was _______ by full-time students.

A. Operated

B. Completed

C. Located

D. Appreciated

42. Almost every student expects that their college training will help them find internships and
professional _______ after graduation.

A. Positions

B. Completions

C. Locations

D. Applications

43. Our company is going to _______ a new type of cosmetic products by the end of this month, so we
are really busy now.

A. Organize

B. Manage

C. Launch

D. Graduate

44. In a hierarchical organization, it's important to _______ your boss by your job attitudes and work
performance if you want to be promoted.

A. Encourage

B. Impress

C. Hurt

D. Guarantee

45. It is said that working in a multicultural environment can help us to _______ the ability to live and
work in a different culture.

A. Force

B. Analyse

C. Demonstrate

D. Relax
46. Nowadays, many Vietnamese companies seek for _______ (who have just finished their university
education) with some experience in working with foreign customers.

A. Organizers

B. Graduates

C. Managers

D. Launchers

47. After a year working abroad, he became more _______ and better at looking after himself.

A. Permanent

B. Independent

C. Hierarchical

D. Uncertain

48. Internships in a small company can offer many chances to be creative, to make greater
contributions, and to _______ practical experience.

A. Operate

B. Appreciate

C. Locate

D. Obtain

49. The word “internship” is used for white collar (professional) careers while the word “_______" is
used for blue collar (manual / technical) careers.

A. Apprenticeship

B. Appreciation

C. Completion

D. Operation

50. One of Brazil's largest _______ of logistics service has an excellent opportunity for a manager in its
Recife warehouse.

A. Providers

B. Shareholders

C. Contributors

D. Allowers