dk221 1
dk221 1
User Guide
V3.6
www.hybrex.com
This document or any parts thereof are not to be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or information storage and retrieval system for any purpose
whatsoever without the express written permission of Auto Telecom Company Ltd.
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
During power outages access to emergency number 000 will not be available unless optional
external battery backup is fitted to the system main equipment.
CAUTION
This handset may retain small unmagnetised ferromagnetic common items (staples/pins) if
held very close above such items.
WARNING
This is a Class A product. In a domestic environment this product may cause interference in
which case the user may be required to take adequate preventative measures.
Model
For your reference and convenience the following models are available from your Authorized HYBREX Dealer.
Model Description
DK2-21 Keyphone – 22 Dual Color DSS/ 4x16 LCD/ Handsfree/ Headset interface
DK2-21BT Keyphone – 22 Dual Color DSS/ 4x16 LCD/ Handsfree/ Blue Tooth Headset Interface
DK3-21 Keyphone – 10 Dual Color DSS/ 2x16 LCD/ Handsfree/ Headset interface
DK3-31 Keyphone – 10 Dual Color DSS/ 2x16 LCD
DK3-33 Keyphone – 10 Dual Color DSS
DK6-21 Keyphone - 2x16 LCD display/ Speaker phone/ Handsfree / Headset Jack
Visible Ringing Indication LED/ 36 dual color programmable keys/ 8 function keys
DK6-21BT Keyphone - 2x16 LCD display/ Speaker phone/ Handsfree/ Headset Jack/ Blue Tooth
Headset Interface Visible Ringing Indication LED/ 36 dual color programmable keys/ 8
function keys
DK6-31 Keyphone - 2x16 LCD display/ Speaker phone/ Handsfree/ Headset Jack
Visible Ringing Indication LED/ 18 dual color programmable keys/ 8 function keys
DK6-33 Keyphone – Speaker phone
Visible Ringing Indication LED / 18 dual color programmable keys / 8 function keys
DK7 Keyphone - 2x16 LCD display/ Speaker phone
Visible Ringing Indication LED/ 10 dual color programmable keys/ 14 function keys
DK9-25 Keyphone - 5" Backlit LCD display / Speakerphone / Handsfree / Headset Jack
25 dual color programmable keys / 18 function keys / 16 Menu Keys
DK9-15 Keyphone - 16 x 2 Backlit LCD display / Speakerphone / Handsfree / Headset Jack
15 dual color programmable keys / 13 function keys / 3 Menu Keys
DK9-DSS DSS Console for DK9 Phones - 30 keys x 4 Pages
DK1-WMU DK1 Wall Mount Unit
DK2-WMU DK2 Wall Mount Unit
DK3-WMU DK3 Wall Mount Unit
DK6-33 DK7-21
DK9-25 DK9-15
DK9-DSS
DK6-21:
DK7-21:
1. Function Keys
2. Dual Color DSS Keys
3. Microphone
4. Function Keys
5. Numeric Dial Key Pad
6. Speaker
Note:
1. 4-conductor wiring (with two digit ports) is required for the DK9-25 if DK9-DSS phone connected.
2. 2-conductor wiring used between DK9-25 and DK9-DSS phone
1. Function Keys
2. Dual Color DSS Keys
3. Microphone
4. Function Keys
5. Numeric Dial Key Pad
6. Speaker
Note:
1. 4-conductor wiring (with two digit ports) is required for the DK9-15 if DK9-DSS phone is connected.
2. 2-conductor wiring used between DK9-25 and DK9-DSS phone.
DK9-25:
. Connect Digital Key Telephone – DK9-25 to G2-STU2 or G1E-STU Card as the following:
. Connect Digital Key Telephone – DK9-15 to G2-STU2 or G1E-STU Card as the following:
→ Then.
Dial numbers.
SPK key
Signalling
Tone
Dial Tone
Busy Tone
Override Tone
Ring
Intercom
Trunk
Hold Recall
By Dialing number:
By DSS key:
Note: 1. Extension number of the calling party will display on the LCD of the called extension.
2. To ring the called extension, you may change signaling from Ring Signal to Voice Alert or Voice
Alert to Ring Signal by pressing [3].
3. If the system is programmed for Voice Alert, after Alert Tone is heard, speak to the called party
through Speaker, and your voice will be heard from the called extension.
4. When the called extension is busy (Busy Tone heard,) pressing another DSS key can call another
extension.
The feature allows each Extension to automatically select an idle CO Line. If CO lines are
divided into trunk groups, Extensions can only select in their own group.
A. MAKING CALLS 1
Flash Key provides a temporary loop disconnection from a used CO line. This allows a
user to end a conversation and regain dial tone on the same trunk. Flash duration is
pre-programmed, and can meet the special needs of Central Office or PABX Lines if they offer
them. (eg. Call waiting, Broker’s call).
. Press [TRF/FL] key to Network hold an outside call or activate the Call waiting feature.
By dialing a programmed Speed Dial Access Code, the System will automatically dial the
telephone number assigned for the Code.
*** For programming, please refer to Program G.04 Station Programming -- Store
Speed Dial / One Touch Dial. ***
*You may also press a CO key to select a CO Line before pressing [SPD] key.
2 A. MAKING CALLS
The Name function is for extensions, trunks and system speed dials. Dial by Name provides the
Directory dial feature for system speed dials and extensions.
→ / → →
. Press [Directory] Key. (Assign code 62 on DSS from system programming 07.)
. Press [1] or [2] to select the Intercom dial or Speed dial (optional).
. Use the following function keys to enter the first letter of the name and depress
[Vol ▲ ] or [Vol ▼ ] to find the desired name forward or backward:
If the system finds a match, the LCD displays as the following example:
Mike Chou
If the system cannot find a match for the first character of name, the LCD displays:
No Entries
Try Again
Then, the user can enter another letter and try again.
A. MAKING CALLS 3
For One Touch Dialing, after a programmed DSS key (refer G.04) is selected, the Extension
automatically selects an idle CO line, and a previously stored phone number will be dialed.
DK2 Series – One Touch Dialing Keys DK3 Series – One Touch Dialing Keys
4 A. MAKING CALLS
A. MAKING CALLS 5
NOTE: Function keys such as HOLD, TRANSFER and so on can not be activated by the Doorphone.
This is for an Extension user to reach the Attendant by dialing a programmed one-digit code.
NOTE: When digit [9] is programmed for Automatic Line Access, digit [0] is for Dial Access To Attendant.
When digit [0] is programmed for Automatic Line Access, digit [9] is for Dial Access To Attendant.
6 A. MAKING CALLS
If the Extension you're calling is busy, this feature allows you to "mark" the station so that
when the called Extension becomes free, the called Extension will ring back your Extension.
NOTE: 1. When you use the Call Waiting feature, the MSG LED Lamp (Red) will flash slowly on the
Called party.
2. If an Intercom Recall is not answered after a programmed duration of about 90 seconds, the
recall will automatically be canceled.
Trunk Queuing is for an Extension to queue (wait in line) for a busy trunk. When the busy
trunk becomes free, it will automatically signal the first free Extension in the Queue.
→ or ( / )→ →
NOTE: After receiving a recall, lift the Handset or press [SPK] key. A Dial tone will be heard. You can then dial
telephone numbers.
The feature automatically stores the last dialed outgoing telephone number for you to redial.
The number is stored whether the call is answered, not answered or busy.
* When [REDIAL] key is pressed, the Extension will automatically select a CO line for
dialing the last stored number.
If you dial an outside number and find it busy, by using this feature, the numbers will be
automatically redialed at intervals of at least 10 seconds. The value for the interval can be
programmed from 10 to 90 seconds.
→ → →
→ → . Hang Up.
. Press [SPD].
. Press [REDIAL].
This feature is for an Extension to override or to monitor another busy or DND (Do Not Disturb)
Extension. This needs to be allowed by programming before use.
To Override:
. Dial [0], a short tone will signal the barged Extension.
A 3-party conference is made.
To Monitor:
. Dial [#] to monitor (If programmed).
To Cancel:
. Hang up / press [SPK] key (if Handsfree).
B.06 Barge-In CO
This feature is for an Extension to join another Extension in conversation with a CO line. The
calling Extension needs to be set up by programming before using this feature.
To Barge in:
C.01 Answer
To answer a call.
Assigned in advance, the feature allows an Extension to automatically answer an intercom call
in the Handsfree mode. (The feature can only be applied to Extensions with a Microphone.)
To assign / to cancel:
* LED Indicating:
. When Extension is in Automatic Answer Mode, LED is steady on.
. When Extension is back to normal mode, the LED is off.
The feature is for an Extension to answer for another ringing Extension. (grouped by
programming or not grouped.)
Pickup Groups
C. RECEIVING CALLS 11
This is for holding an outside or intercom call. Calls on hold can be retrieved by any
Extension.
NOTE: 1. The holding Extension will be recalled if it fails to retrieve after a programmed duration (30 to
270 seconds). *** See System Programming.***
2. The "Hold Recall" will ring the holding Extension. If the call is still not retrieved, the "Hold
Recall" will continue to ring both the holding Extension and the Attendant Console. The Recall
Won't stop until it is answered.
3. If there are several calls held at the same time, unless the first "Hold Recall" is answered, the
second won't ring.
This is for an Extension to hold an outside call which can be retrieved only by the holding
Extension.
12 D. DURING CONVERSATION
D.03 Conference
An Extension user can make a Conference with two or more parties. (Either outside or inside.)
Up to 5 parties of 3 members or a single conference up to 15 members are permitted.
<=A → → <=B →
Unsupervised Conference:
. To leave an existing conference in place, press the [DND/CN] conference key and hang up.
. Remaining members are granted up to 4 minutes of time for their unsupervised conference.
. A warning tone is provided 10 seconds before the termination of the conference period.
. Members can press any key 0-9 (Note1) to extend the time an additional time period.
NOTE:
1. The unsupervised conference period is programmable from 1 minute to 4 in one minute increments.
2. When you hang up, the other two parties cannot converse with each other unless you press [Hold] key again
before hanging up. The other two parties can then have three minutes for conversation, and either of them can
dial a digit (0-9)--DTMF signal--for three more minutes. (Optional)
D. DURING CONVERSATION 13
<=A → → <=B →
NOTE: 1. To return to the first call if the second call is not answered, press the blinking CO key ( outside
call ) or the called Ext. No. (intercom) to retrieve the held party.
2. When connecting 1 outside party and 1 internal party, after one of the three parties has hung up, the
other two parties can still converse with each other.
During the conference, press the CO line of the party you would like to disconnect.
You will be connected to this line and removed from the conference. Other parties will
continue in the conference.
Disconnect the other party by hanging up.
To return to the original conference, simply lift the handset and press the conference key.
During the conference, press the CO line of the party you would like to confer with. Other
members will continue in the conference.
14 D. DURING CONVERSATION
Call Transfer is to send a call from one Extension to another. There are three types of
Transfer: Direct, Indirect, and voice-announced. For Direct Transfer, the sending
Extension transfers the call and hangs up; for Indirect Transfer, the sending Extension
rings a selected Extension and waits until the call is answered, then transfers the call; for
voice-announced, the sending Extension informs the selected Extension through Speaker by
the paging function.
NOTE: 1. When a programmed DSS key is pressed, the call automatically goes on hold and dials the
Extension number programmed for the DSS key.
2. Transfer Recall: If the selected Extension is busy, the transferred call will ring when the busy
Extension is free. If the transferred call is not answered after a programmed duration, the call will
ring back the sending Extension.
3. To transfer the call again or to another party, press the blinking CO key to retrieve the call and
repeat the Call Transfer procedure.
As described in B.01 Call Waiting, you are absent or your Extension is busy when another
Extension uses the Call Waiting feature to wait for your answer, the LED of your [MSG] key
flashes slowly.
→ →
. The LED of the [MSG] key flashes, informing you someone is waiting.
. Terminate the previous call by hanging up / press [SPK] or hold the previous call and
then hang up to wait.
* The waiting Extension will receive a Call Waiting Ring when you stop the previous call.
Once the waiting caller answers the Ring, your telephone then rings.
* If the Handset of the waiting Extension is off hook, or its Speaker is on, your Extension
will ring directly after you hang up.
D. DURING CONVERSATION 15
This is for an Extension user to alternate between two parties on separate calls.
:A → <=B → , → <=A → ,
→ <=B
When you do not want your voice to be heard by the party in conversation with you, use this
feature.
To place in Mute:
* Indicating LED Lamp goes steady when off hook / goes off when on hook.
* Indicating LED Lamp goes off when off hook / goes on when on hook.
16 D. DURING CONVERSATION
. Lift Handset.
During a conversation, you may Increase or Decrease volume by this function. Two
volume levels can be chosen (for handset).
D. DURING CONVERSATION 17
This feature allows an Extension to announce to a zone of Extensions through the Speaker on
the key telephones. There are eight Paging Zones in the system. The paging can be received
from Keyphones only.
→ , . Lift Handset.
. Press [#], [2].
→ Code(1-8) . Dial a one-digit Paging Zone Code.
NOTE: A busy Extension or the single line phone cannot receive the paging.
The feature is for paging all zones. The paging can be received from Keyphones only.
→ , . Lift Handset.
. Press [#], [1].
In GX system, Paging can be broadcast over external paging equipment to one of the eight
(maximum, depending on the system) External Zones.
→ , . Lift Handset.
. Press [#], [3].
→ Paging Code 1-8 . Dial a one-digit External Paging Code (1-8).
Paging can be broadcast over external paging equipment to all external zones.
→ , . Lift Handset.
. Press [#], [9].
18 E. PAGING
The feature allows an Extension to announce to all Internal and External Paging Zones.
→ , . Lift Handset.
. Press [#], [0].
Paging through Speakers or external paging equipment can be answered through any Extension
before the paging party hangs up.
→ , . Lift Handset.
. Press [#], [*].
E. PAGING 19
The feature is used for changing Pulse Mode to Tone Mode when DTMF signaling is needed.
F.02 Handsfree
Handsfree allows a user to make and receive calls with Microphone and Speaker of the
telephone, instead of using the Handset.
NOTE: It’s only available for telephone models with Handsfree function
Background Music (BGM) is available through the Keyphone Speakers. The music is
temporarily off when the telephone is in use. Background Music can share the music source
for Music On Hold.
To listen:
NOTE: 1. Incoming calls, Lifting the Handset or Paging will interrupt the Background Music.
2. The interrupted music will resume when the Handset is back on hook or the Paging completed.
To cancel:
20 F. OTHER FEATURES
The G1E Auto Attendant message recording will depend on whether the system is fitted with
the optional Voice Mail unit or is using the on board Messaging,
If the system is fitted with a Voice Mail unit then Dial 8902.
If the system is not fitted with a Voice Mail unit then dial 8901.
Only a Console can dial 8901/8902
The G2-1648 access code is 89
The GDS600 access code is 8901 to 8916 depending on the number of VMU cards installed.
Normal access is 8901
Message Recording on the Service Voice must be performed at the Console telephone set.
Recording Method:
→ → Password → →
If your system is equipped with the optional inbuilt Voice mail unit and your handset has been
allocated Voice Mail Usage then you can Call forward your phone to the mail box in the same
way that you can Call Forward to other extensions. The Call Forward instructions can be found
elsewhere in this manual. The Call forward number for inbuilt Voice mail is 86.
To forward:
If the Extension you're calling does not answer, this feature allows you to light the extension’s
message light.
To retrieve call:
→ / . Lift handset
. Press [MSG] or dial [7] [6].
22 F .OTHER FEATURES
If Your system is equipped with Optional Caller ID equipment then incoming calls will
display the number of the calling party on extensions which are ring assigned. Note that not all
incoming calls contain Caller Id information. This is sometimes blocked by the calling party.
The installer of your system may have allocated a key on your extension called CLI Status.
This key when pressed can display the number date and time of the last 10 incoming calls to
your extension. You can view all of these numbers by pressing the VOL UP or VOL DOWN
keys. You may by pressing the Redial key then call that number back.
0294150100
02/15 10:20 MISS
F. OTHER FEATURES 23
To Forward:
. Dial the ext. or hunt group number you want your calls
forwarded to.
When activated, your forward key will flash.
→ ,→ → [DSS1~10] → Number →
Busy
. Press [PRG], [8], [DSS] key.
. Enter the outside telephone number and [SAVE].
To Forward:
24 G. STATION PROGRAMMING
Toll Restriction prevents telephone toll abuse and saves telephone costs. Once a correct
Forced Account Code (FAC) is dialed, you have access to Unrestricted Dialing and the
SMDR will record all outgoing calls and Forced Account Cord used by the station.
*** For details of setting an FAC, please refer to the System Programming
manual of each system. ***
NOTE: 1. If the dialed FAC is correct, your Extension automatically selects an idle CO line for you. If not,
you will hear Busy Tone.
2. Once you end the call, the Extension automatically returns to normal (in Toll Restriction Mode).
G. STATION PROGRAMMING 25
This program can adjust the Volume of Digital Phones. There are six or seven types of Volume
you can adjust - Ring, Speaker, Handset, Ring Volume Up Gradually, Ring Frequency and
Microphone level and Background Ring Level.
26 G. STATION PROGRAMMING
→ ,, → or numeric (0 to 9) → →
Special Note: You will be prompted to enter a ring frequency level. This used for Caller ID
applications. If you would like the number you are storing to ring at your phone at a specific
ring frequency, then enter that frequency here and press save. For example, you program your
home number in DSS location 1 on your telephone. If you want your phone to ring at a specific
and unique frequency when someone from your home calls your office, then enter a unique
frequency. Valid settings are 1 through 8. If you do not want to use this feature, simply press
save at the Set Ring Frequency prompt.
2. For Operator:
→ → , → or numeric (0 to 9) → →
Special Note: You will be prompted to enter a ring frequency level. This used for Caller ID
applications. If you would like the number you are storing to ring at your phone at a specific
ring frequency, then enter that frequency here and press save. For example, you program your
home number in DSS location 1 on your telephone. If you want your phone to ring at a specific
and unique frequency when someone from your home calls your office, then enter a unique
frequency. Valid settings are 1 through 8. If you do not want to use this feature, simply press
save at the Set Ring Frequency prompt.
G. STATION PROGRAMMING 27
To exit:
Pause "P"
Flash "F"
28 G. STATION PROGRAMMING
To prevent others from making outside calls through your telephone, you may lock your
telephone by Security Code.
To lock / unlock:
→ , → S. CODE → →
NOTE: To change the Security Code, unlock the Extension and then lock it by a new Security Code.
→ , → S. CODE →
The System is equipped with an internal clock. For the Time-Reminding Service, you can assign
your Extension to play the Background Music at a specific time.
→ , → → → → ,
EXAMPLE:
User Alarm 07
15:30 01 The music plays at 15:30, for one minute.
NOTE: If the time is not correctly set in HH:MM format, the LCD will show "Access Denied," and a
Busy tone will be heard.
To cancel:
→ , → → → → →
30 G. STATION PROGRAMMING
For Morning Call Service, the Background Music or a predefined Voice Announcement is
played to the assigned Extension when the programmed time is reached.
EXAMPLE:
NOTE: Once the morning call is answered, the "Morning Call Service" feature is automatically
canceled. The time will need to be reprogrammed when next you want to use this service.
The user can set Date and Time without entering into System Programming.
→ → , → → DATE/TIME →
G. STATION PROGRAMMING 31
Normal system operation is set in day time mode. Night service provides Outward Dialing
restriction, Night-Time Incoming Ringing Assignment, etc. The Switching of Day / Night
Service Mode is programmed by the Attendant Console, executed by either an Extension
user (Manual / User Select) or the system itself (Auto / System Select).
By Auto / System, set a Day-time duration (e.g., 08:30 to 17:00, in 24-hour format).
This means that after 17:00, the system switches automatically to Night Service.
By Manual / User, User can also activate the Night Service at any time .
* LED Indication
[SPK] key LED Lamp flashes slowly : Manual / User Select status.
[SPK] key LED Lamp blinks fast : Auto / System Select status.
* To change selection from Auto / System Select to Manual / User Select or vice versa:
* LED Indication
[DND/CN] key blinks fast: Night Time.
[DND/CN] key off: Day Time.
* To change selection
32 G. STATION PROGRAMMING
The Console can set morning call service for other extensions.
To define:
To cancel:
G. STATION PROGRAMMING 33
Any telephone can be programmed to use this feature. When a caller calls a telephone with an
Absent Message, one of the following Absent Messages will display on the caller's telephone
LCD.
To leave message:
→ , → CODE(0-9) → → ,
NOTE: 1. Each "Absent Message" can have a maximum of 16 characters, the Absent Message included.
2. Press [*] key to insert a colon (:).
3. Press [#] key to insert a slash (/).
To cancel on G1E:
→ , →
→ , →
This program allows a user to store a special functions into an assigned DSS key.
Programming:
→ → →
Note: To use Macro Key function the DSS key must be assigned to CO or Extension.
This Program assists users to perform station programming by LCD help information, if the
user has no operation manual available.
Programming:
To Operate:
G. STATION PROGRAMMING 35
Saved Number Redial allows the last dialed CO number to be stored and easily accessed when
required. The number is stored in the system memory and remains until the User replaces it
with another number.
To save:
1. Automatic Save:
2. Manual Save:
To redial:
NOTE: 1. Once [SAVE] key is pressed, your Extension will automatically select an idle CO line for you.
2. You may also press a CO key to select an idle CO line before pressing [SAVE] key.
This feature allows an Extension user to enter an Accounting Code into System's Station
Message Detail Recording (SMDR), which records all incoming and outgoing calls.
Setting:
*During Conversation when two parties are connected.
, → ACCOUNT CODE →
NOTE: If the Account Code is inserted wrong, repeat the above steps.
36 G. STATION PROGRAMMING
Each Extension can be individually programmed to block all incoming calls, including Paging
announcements. A caller attempting to reach an Extension in DND mode will receive "Do Not
Disturb" on the LCD and hear Busy Tone.
* LED Indication
* The flashing [DND/CN] indicates the DND status.
* [DND/CN] off indicates the status back to normal.
By assigning beforehand, another station can directly call this station without ringing and
monitor from Handset or Microphone.
to enable
to disable
. Put handset on hook or Press [SPK] key.
G.18 Automatic Line Access by Lifting Handset (For G1E system only)
to enable / cancel
NOTE: You can still dial intercom by on hook dialing after you enable this feature.
G. STATION PROGRAMMING 37
This feature allows an Extension user to Lock / Unlock System's Station Message Detail
Recording (SMDR) output. If the S.M.D.R is locked then S.M.D.R. records will be stored
in the System's Memory and will not be sent out until the S.M.D.R. output is unlocked.
to lock / unlock
To switch between handset and headset mode by press [SPK] [7] [7] [5]. Extension which
must have Headset feature.
→ , , →
A I
Mute Operation……………………………………….. 16
B
Baby Listen…………………………………………… 37 O
Background Music…………………………………… 20
Barge-In /Monitor Extension………………………….. 9 One Touch Dialing……………………………………... 4
Barge-In CO……………………………………………. 9
P
C
Pulse to Tone Conversion…………………………….. 20
Call Forwarding………………………………………. 24
Call On Exclusive Hold………………………………. 12
Call On Hold………………………………………….. 12 S
Call Pickup……………………………………………. 10
Call Splitting………………………………………….. 16 Speed Dialing………………………………………….. 2
Call Waiting………………………………………... 7, 22 Station Programming - Saved Number Redial……….. 36
Calling Doorphone…………………………………….. 6 Store Speed Dial/One Touch Dial……………………. 27
Conference……………………………………………. 13 Switching Between Using Handset And Handsfree….. 17
Switching of Day / Night Service Mode (For Console
only)……………………………………………….. 32
D
G. STATION PROGRAMMING 39