Electrolux Ews31264su Blue Fire Inspiration Aeg Perfect 10 Pilot2 Pone Ewx11 Ewx13 Ewx14 SM

© ELECTROLUX HOME PRODUCTS
Customer Care - EMEA

Training and Operations Support
Technical Support
WASHING MACHINES & WASHER DRYERS

Washing Machines Front / Top Loaded & Washer Dryers - User Interface
Publication number: 599 802-898 EN Edition: 10/2016 - Rev.0.0

1 PRECAUTION 2 PURPOSE OF THIS MANUAL
The purpose of this Service Manual is to provide Service Engineers who

Information
are already familiar with the repair procedures with information
“Safety”
regarding: Washing machines / Washer dryers
 All the work to be performed inside the appliance requires
specific skills and knowledge and may only be carried out fitted with EWX11, EWX13, EWX14 electronic control systems.
by qualified and authorised Service Engineers
 This platform is not fitted with an ON/OFF switch. Before you This document describes the basic functional concepts of all User
access internal components, take the plug out of the socket Interface types designed for:
to disconnect the power supply.
 BLUE FIRE INSPIRATION
 Some of the components in the mechanical part could
 AEG PERFEKT 10
cause injuries, so wear suitable protection and proceed with
caution.  PILOT 2
 Always empty the appliance of all the water before laying it  POne
on its side.
 If the appliance has to be placed on its side for For each aesthetic level, according to buttons/lights layout, specific
maintenance or another reason, lie it on its left side, to avoid electronic boards are provided.
the risk of any residual water falling onto the main circuit
board. Such boards are separated from the main power board that controls the
 Never place the appliance on its right side (electronic appliance and communicates with it by means of MACS serial protocol.
control system side): some of the water in the detergent
dispenser could leak onto the electrical/electronic The compatible main boards are based on:
components and cause these to burn.
 When replacing the heating element, replace it with one that EWX11 EWX13 EWX14
has the same characteristics (2 thermal fuses) in order not to BLUE FIRE INSPIRATION x x x
compromise the safety of the appliance. NEVER remove/ AEG PERFEKT 10 x x x
switch the NTC sensors between heating elements.
PILOT 2 x x x
Document Revisions POne x x
Revision Date Description The manual deals with the following topics:
0.0 10/2016 Document creation o General characteristics
o Control panel
o Guide to diagnostics
1/111 Technical Support MP 599 802-898 Rev.0.0

PRECAUTION
3 CONTENTS
1 PRECAUTION 1
2 PURPOSE OF THIS MANUAL 1
3 CONTENTS 2
4 BLUE FIRE 3
5 AEG PERFEKT 10 12
6 PILOT 2 20
7 PONE 26
8 LAUNDRY WEIGHT INFO – BLUE FIRE TC1, AEG PERFEKT 10 SERIES 8 9, PONE 34
9 EWX11, EWX13, EWX14 37
10 WORKING HOURS COUNTER 44
11 DEMO MODE 46
12 DIAGNOSTIC MODE 47
13 WARNINGS 58
14 ALARMS 62
15 ALARMS SOFTWARE MANAGEMENT DESCRIPTION 64
16 ALARMS TABLE 91
17 PROGRAMS PROFILE 102
18 DEFINITION OF TERMS, ACRONYMS AND ABBREVIATIONS 111

CONTENTS
4 BLUE FIRE
4.1 TC5 AND TC4 LEVELS
4.1.1 CONTROL PANEL
Here the application pictures:
TC5
level
TC4
level

BLUE FIRE
4.1.2 BUTTONS COMBINATIONS
Supplementary functions and use modes are provided using key combinations. The following key combinations are available in this user interface:
Function Button 1 Button 2

Child lock 5 4
6 4 1 Extra Rinse (*) 4 1
5 2 Buzzer enable/disable 5 2
7
Fluff Clean (**) 5 1
9 8 3 Demo mode 3 2
Diagnostic mode 3 2
(*)Extra Rinse combination can be configured only if also Extra Rinse button is present on the control panel, just to allow memorizing the option so that it is set by default
when selecting a washing program.
(**) Fluff Clean combination is available only on Washer & Dryer machine.
4.2 TC3 AND TC2 LEVELS
4.2.1 CONTROL PANEL
TC3
level

BLUE FIRE
TC2
level

Child Lock 5 4
6 4 1 Extra Rinse 4 1
7 5 2 Buzzer enable/disable 5 2
Fluff Cleaning 5 1
9 8 3 Demo mode 3 2
Diagnostic mode 3 2
The Child Lock combination is highlighted on the control panel graphics.

BLUE FIRE
4.3 TC1 LEVEL
4.3.1 CONTROL PANEL
TC1
level
Child lock 5 4
Default extra rinse 4 1
6 4 1 Buzzer enable/disable 5 2
Demo mode 3 2
7 5 2 Diagnostic mode 3 2
10 Language setting 9 8
9 8 3
Detergent Setting 2 1
Weight enable/disable 7 6
Fluff Cleaning 5 1
The Child Lock and Detergent Dosage Setting combinations are highlighted on the control panel graphics.

BLUE FIRE
4.4 COMMON FUNCTIONALITIES
4.4.1 ON/OFF BUTTON (ONLY TC1-TC2-TC3 LEVELS) 4.4.2 LOW POWER CONSUMPTION MODES
The TC1, TC2, TC3 aesthetics levels have a dedicated On/Off mechanical
The machine is put in low power consumption mode to avoid wasting
switch button always present. Depending on the main board features of energy when the cycle is not running, in accordance with international
the machine, this button could completely disconnect the machine from standards in terms of energetic consumption normative.
the mains, or alternatively put the machine in a special low power
consumption mode. When the main board mounts the 0 Watt power Two low power modes are provided: Stand-By and Stand-Off.
consumption circuit the machine is automatically and completely
disconnected from the mains; without 0 Watt circuit, the user has to
4.4.2.1 STAND-BY MODE BEHAVIOR (ONLY TC4-TC5
unplug machine to disconnect mains power. In any case the user
LEVELS)
interface behaviour is the same.
This mode applies only in Core TC4-TC5 levels where On/Off button is
See also next “Stand-Off mode behaviour (for TC1-TC2-TC3 levels)”
not provided.
paragraph.
Typically set after that cycle has finished, the appliance enters in Stand-
To switch on the appliance, simply press shortly the button. The user
by mode acting as follows:
interface plays the dedicated jingle (if buzzer is enabled), performs the
- during program setting up or cycle ended phases, after 5 minutes that
fade in sequence of Hi-Fi LEDs (TC2 and TC3 levels only, see “Power
the user does not press any button the mode is automatically set;
on/-off sequence” paragraph) and then switches the lights and display - all options/status LEDs are lighted off, except for Start/Pause yellow-
on according to default programme. On TC1 only, together with LED that blinks with a lower frequency to signalize the appliance is
programme info also the text line is updated showing the programme supplied but in low power consumption mode;
name. - display is lighted off (TC4 level);
- Door lock device and all electric/electronic devices that can be
To switch off the appliance, press and hold the button for about 1 second. switched off are not supplied.
After this time, the user interface plays the dedicated jingle (if buzzer is
The appliance exits Stand-by mode when the user acts again on control
enabled), performs the fade out sequence of Hi-Fi LEDs (TC2 and TC3
panel pushing any button or turning the selector knob:
levels only) and all lights and display are switched off. All selected
- in the former case, the user interface will show the last machine status
options and the possible programme in progress are reset.
before entering mode (last program setup or cycle end status) keeping
the selected program and options;
- in the latter case, the user interface will go in setup phase showing new
program and options info corresponding to the new selector position,
if the selected knob position is not Off/Reset, goes in Stand-Off mode
otherwise. See next paragraph.

BLUE FIRE
The Stand-by mode cannot be set in following cases: 4.4.2.3 STAND-OFF MODE BEHAVIOR (FOR TC1-TC2-TC3
- during the Delay Start phase, because it is considered as cycle LEVELS)
running, hence the door is kept locked;
- if the Door has to be kept closed due to any safety condition, such as When the machine is switched off via On/Off button, the appliance goes
high water level or Child Lock mode active, or in case of alarm in Stand-Off mode where it is “virtually switched off”: all LEDs and display
presence. are lighted off and buttons are disabled, but the electronic boards are
supplied anyway.
4.4.2.2 STAND-OFF MODE BEHAVIOR (FOR TC4-TC5 To cut out mains supply the appliance needs to be unplugged or mount
LEVELS) the so called Zero-Watt circuit to provide the auto-off feature.
The appliance is in Stand-Off mode when it is “virtually switched off” with The auto-off feature combined with Zero-Watt circuit works in two ways:
the main knob on OFF position.  when pushing the Off button, the electronics cuts out mains supply
after some seconds, after having set machine in safety conditions
“Virtually” because electronic boards are supplied anyway, while to cut (motor stops, door is kept locked). Cycle is reset, previously selected
options are cleared so that next machine switching on the default
out mains supply the appliance needs to be unplugged.
programme is prompt;
 after 5 minutes without interaction with the customer, the electronics
The appliance exits Stand-Off mode when the user moves the main knob
cuts out mains supply automatically for energy saving purposes in
out of OFF position: the user interface switches on showing the default accordance with power consumption norms. The selected programme
settings for selected program and the machine becomes operative. and options are kept so that the next machine switching on the same
programme is prompt. In this way, if auto-off occurs in cycle end phase,
To guarantee that the machine is always in safety conditions, turning the customer is aware the cycle finished normally and can restart it if
main knob on OFF position to cancel a running program when the water desired. If auto-off occurs during programme setup, the cycle and
level is high, the motor is running, …, will result in switching off the user options are kept in case customer takes more than 5 minutes to load
interface only, while the main board remains operative to keep the door and start the cycle. Automatic auto-off is disabled in case an alarm is
lock device closed till safety conditions are reached. displayed.
In the former case, switching machine off when door is locked, it is

necessary waiting about 1-2 minutes before the door lock device is
released.

BLUE FIRE
4.5 HI-FI SELECTOR 4.5.1 PROGRAM INDICATION
The currently selected program is indicated by a single LED indicator

next to the printed program symbol. Turning the rotary clockwise or
counter clockwise the user can select the desired program. The position
of the LED indicator will change and indicate the newly selected
program.
Where Hi-fi selector is used the behaviour is always the same.

The number of position is not configurable and it is always 14, since it is
strictly linked to the programme lights around the knob. Programmes
layout around the main knob is configurable, with the following
constraints:
- Temperatures are always selected separately, via dedicated
pushbutton;
- The programme Cottons Economy (Energy Label) is compulsory;
Compared to a traditional absolute selector, the Hi-fi one has no index
on the knob and no reset position. The knob itself doesn’t point to any
position in the control panel; hence the selected programme is indicated
by the associated LED. To reset a cycle in progress just press the On/Off
button.
When the machine is switched on, the upper right position (position 1 in
below figure) is selected by default, if no “special modes”, e.g. diagnostic,
return from power fails, demo mode etc. When the rotary is turned
clockwise or anti-clockwise in setup, the corresponding LED of selected
programme is lighted on and the LCD display info changes accordingly.

BLUE FIRE
4.5.1.1 POWER ON TRANSITION
During power on the machine will display a transition sequence. Using all the LEDs of the rotary selector the lights will switch to full brightness then go off
leaving lit only the indicator LED of default program.
Directly after pressing power key, the start-up jingle is played and all
LEDs switch to 100% luminosity for 1000 msec.
The display is off.
After 1000msec, all LEDs except program indicator go off, while the
display is illuminated
4.5.1.2 POWER OFF TRANSITION
During power off the machine will display a transition sequence. Using all the LEDs of the rotary selector the lights will switch to full brightness and then
after 1000msec switch off.
Directly after pressing power key, the power off jingle is played and all
LEDs are lighted on to 100% luminosity for 1000msec.
The display is still on.
After 1000msec, all LEDs and the display switch off to 0% luminosity.

BLUE FIRE
4.6 BUZZER 4.7 FAULTS/WARNINGS SIGNALS
A multi-tone buzzer is provided to sound in following cases:

 switching machine on and off, with 2 different short jingles;
4.7.1 SELECTION ERROR
 pressing a button, with a very short “click” sound;
 when the cycle is finished, for about 2 minutes with a specific sequence The selection errors are noticed to customer by a flashing “Err” text on
of three long beeps (1sec on - 1 sec off - 1sec on - 1 sec off - 1sec on) cycle time digits if TC2, TC3, TC4 user interface levels, by “Not possible”
repeated every 15 seconds; the sequence is stopped when the door message on text line if TC1 level, by a flashing red LED above
porthole is opened only in case the instant door lock device with micro- Start/Pause button if TC5 level; buzzer doesn’t sound a specific melody
switch is mounted; and Start/Pause LED doesn’t flash like previous platforms.
 when alarms/warnings occur, for about 5 minutes with a specific
sequence of three short beeps repeated 3 times every 15. The signalling is displayed for about 1 second in following cases:
The buzzer can be active or not by configuration; anyway the default - when an incompatible option button with selected washing program
factory setting has to be active to meet the norms regarding eyesight has been pressed;
handicap people. To deactivate it the specific push buttons combination - when an option button is pressed or the selector is moved during the
has to be used (see “Buttons Combinations” paragraph). cycle execution.
When deactivated the buzzer doesn’t play the on/off jingles and cycle
end melody, while sounds anyway in case of button “click” and
alarm/warnings occurrence.
Volume level is pre-fixed and can’t be changed by user. The behaviour is

the same for all UI level.

BLUE FIRE
5 AEG PERFEKT 10
5.1 SERIES 5
5.1.1 CONTROL PANEL
Series 5 is requested only on TL washing machines. Here the application picture:

SERIES 5
Child lock 3 4
Default Extra Rinse (*) 4 5
Buzzer enable/disable 1 2
Demo mode 5 6
Diagnostic mode 5 6
(*) Extra Rinse combination can be configured just to allow memorizing the option so that it is set by default when selecting a washing program.

AEG PERFEKT 10
5.2 SERIES 6
5.2.1 CONTROL PANEL
Series 6 could be used on both FL and TL washing machines. Here the application pictures:
SERIES 6
Child lock 3 4
Demo mode 5 6
1 2 3 4 5 6
Diagnostic mode 5 6

AEG PERFEKT 10
5.3 SERIES 7
5.3.1 CONTROL PANEL
Series 7 could be used on both FL and TL washing machines and FL washer-dryers. Here the application pictures:
SERIES 7

Child lock 1 2
Demo mode 6 7
1 2 3 4 5 6 7 Diagnostic mode 6 7
Fluff Cleaning 2 4

AEG PERFEKT 10
5.4 SERIES 8
5.4.1 CONTROL PANEL
Series 8 could be used on both FL and TL washing machines and FL washer-dryers. Here the application pictures:
SERIES 8
Child lock 1 2
Demo mode 6 7
Diagnostic mode 6 7
1 2 3 4 5 6 7 Weight enable/disable 1 3
Fluff Cleaning 2 4

AEG PERFEKT 10
5.5 SERIES 9
5.5.1 CONTROL PANEL
Series 9 can be used only on FL washing machines and washer-dryers. Here the application pictures:
SERIES 9

Child lock 1 2
Demo mode 6 7
Diagnostic mode 6 7
Language setting 2 3
2 3 4 5 6 7 Clock setting 4 5
1
Weight enable/disable 1 3
Fluff Cleaning 2 4

AEG PERFEKT 10
5.6.1 ON/OFF BUTTON 5.6.2 STAND-OFF MODE BEHAVIOUR

All the aesthetics levels of the P10 range have a dedicated On/Off button
When the machine is switched off via On/Off button, the appliance goes
always present. Depending on the main board features of the machine,
in Stand-Off mode where it is “virtually switched off”: all LEDs and display
this button could completely disconnect the machine from the mains, or
are lighted off and buttons are disabled, but the electronic boards are
alternatively put the machine in a special low power consumption mode.
supplied anyway.
When the main board mounts the 0 Watt power consumption circuit the
machine is automatically and completely disconnected from the mains; To cut out mains supply the appliance needs to be unplugged or mount
without 0 Watt circuit, the user has to unplug machine to disconnect the so called Zero-Watt circuit to provide the auto-off feature.
mains power. In any case the user interface behaviour is the same.
The auto-off feature combined with Zero-Watt circuit works in two ways:
See also next “Stand-Off mode” paragraph. - when pushing the Off button, the electronics cuts out mains supply
To switch on the appliance, simply press shortly the button. The user
(motor stops, door is kept locked). Cycle is reset, previously selected
interface plays the dedicated jingle (if buzzer is enabled) and switches
the lights and display on according to default programme. On Series 9
programme is prompt;
only, before showing the programme info, the time of day is displayed for
- after 5 minutes without interaction with the customer, the
about 2 seconds to allow the customer checking the correct clock time.
electronics cuts out mains supply automatically for energy saving
Besides, together with programme info also the text line is updated
purposes in accordance with power consumption norms. The selected
showing the programme name.
programme and options are kept so that the next machine switching
To switch off the appliance, press and hold the button for about 1 second. on the same programme is prompt. In this way, if auto-off occurs in
After this time, the user interface plays the dedicated jingle (if buzzer is cycle end phase, the customer is aware the cycle finished normally
enabled) and all lights and display are switched off. All selected options and can restart it if desired. If auto-off occurs during programme
and the possible programme in progress are reset. setup, the cycle and options are kept in case customer takes more
than 5 minutes to load and start the cycle. Automatic auto-off is
disabled in case an alarm is displayed.

released.

AEG PERFEKT 10
5.6.3 HI-FI SELECTOR 5.7 BUZZER
Where Hi-fi selector is used A multi-tone buzzer is provided to sound in following cases:
16 1 the behaviour is always the  switching machine on and off, with 2 different short jingles;
15 2
same.  pressing a button, with a very short “click” sound;
14 3
 when the cycle is finished, for about 2 minutes with a specific sequence
13 4
The number of position is not of three long beeps (1sec on - 1 sec off - 1sec on - 1 sec off - 1sec on)
12 5
6
configurable and it is always repeated every 15 seconds;
11
7 16, since it is strictly linked to  when alarms/warnings occur, for about 5 minutes with a specific
10
8 the programme lights. sequence of three short beeps repeated 3 times every 15.
9
The buzzer can be active or not by configuration; anyway the default
Programmes layout around
factory setting has to be active to meet the norms regarding eyesight
the main knob is configurable,
handicap people. To deactivate it the specific push buttons combination
with the following constraints:
has to be used (see next “Buttons Combinations” paragraph).
- Temperatures are always selected separately, via dedicated
pushbutton;
- The programme Cottons Economy (Energy Label) is compulsory;
- The programme “Cottons + Pre-wash” has to be provided if Pre-wash end melody, while sounds anyway in case of button “click” and
option is required for Series 7 only; alarm/warnings occurrence.
- The programme “Cottons + Stain” has to be provided if Stain option is
required and dedicated button is not present (for Series 6 and 5 only). Volume level is pre-fixed and can’t be changed by user. The behaviour is
the same for all UI levels from Series 5 to Series 9.
by the associated LED.
To reset a cycle in progress just press the On/Off button.
When the machine is switched on, the upper right position is selected by
default (if no “special modes, e.g. diagnostic, return from power fails,
demo mode etc). When the rotary is turned clockwise or anti-clockwise in
setup, the corresponding LED of selected programme is lighted on and
the LCD display info changes accordingly.

AEG PERFEKT 10
5.8 FAULTS/WARNINGS SIGNALS
The selection errors are noticed to customer by a flashing “Err” text on

cycle time digits if Series 6, 7 and 8 user interface levels, by “Not
possible” message on text line if Series 9 level; buzzer doesn’t sound a
specific melody and Start/Pause LED doesn’t flash like previous
platforms. For Series 5 level there is a dedicated alarm LED, yellow
colour, integrated on Start/Pause button; it flashes for 3 seconds in case
of selection errors.
The signalling is displayed for about 1 second (Series 6, 7, 8 and 9) or

alarm LED flashes for 3 seconds (Series 5) in following cases:
- when an incompatible option button with selected washing program

has been pressed;
- when an option button is pressed or the selector is moved during the
cycle execution.

AEG PERFEKT 10
6 PILOT 2
6.1 ENTRY TC5 LEVEL
6.1.1 CONTROL PANEL

TC5

PILOT 2
6 Child lock 3 2
Extra Rinse 4 3
Demo mode 5 4
1 2 3 4 5 Diagnostic mode 5 4
The Child Lock and Extra Rinse combinations are highlighted on the control panel graphics.
6.2 CORE TC4 LEVEL
6.2.1 CONTROL PANEL

TC4

PILOT 2
TC4

Child lock 3 2
Extra Rinse 4 3
Demo mode 5 4
Diagnostic mode 5 4
Fluff Clean (WD) 7 6
The Child Lock and Extra Rinse combinations are highlighted on the control panel graphics.

PILOT 2
6.3 PERFORMANCE TC2 LEVEL
6.3.1 CONTROL PANEL
Here the application picture:

TC2

Child lock 3 2
6 Extra Rinse 4 3
Clock adjust 4 2
Demo mode 5 4
1 2 3 4 5 Diagnostic mode 5 4

PILOT 2
6.4.1 ON/OFF BUTTON - Door lock device and all electric/electronic devices that can be
switched off are not supplied.
All Pilot 2 aesthetics levels have a dedicated On/Off mechanical switch
The appliance exits Stand-off mode when the user presses the On/Off
button always present.
button.
Depending on the main board features of the machine, this button could
completely disconnect the machine from the mains supply, or The Stand-off mode cannot be set in following cases:
alternatively put the machine in a special low power consumption mode. - during the Delay Start phase, because it is considered as cycle
When the main board mounts the 0 Watt power consumption circuit the running, hence the door is kept locked;
machine is automatically and completely disconnected from the mains; - if the Door has to be kept closed due to any safety condition, such as
high water level or Child Lock mode active, or in case of alarm
without 0 Watt circuit, the user has to unplug machine to disconnect
presence.
mains power. In any case the user interface behaviour is the same.
To switch on the appliance, simply press shortly the button. The user 6.4.3 STAND-OFF MODE BEHAVIOUR
interface plays the dedicated jingle (if buzzer is enabled), performs the
start up animation and then switches the lights and display on according When the machine is switched off via On/Off button, the appliance goes
to default programme. in Stand-Off mode where it is “virtually switched off”: all LEDs and display
are lighted off and buttons are disabled, but the electronic boards are
To switch off the appliance, press and hold the button for about 1 second. supplied anyway.
After this time, the user interface plays the dedicated jingle (if buzzer is
enabled) and all lights and display are switched off. All selected options To cut out mains supply the appliance needs to be unplugged or mount
and the possible programme in progress are reset. the so called Zero-Watt circuit to provide the auto-off feature.
The auto-off feature combined with Zero-Watt circuit works in two ways:
6.4.2 LOW POWER CONSUMPTION MODES  when pushing the Off button, the electronics cuts out mains supply
The machine is put in low power consumption mode to avoid wasting (motor stops, door is kept locked). Cycle is reset, previously selected
energy when the cycle is not running, in accordance with international options are cleared so that next machine switching on the default
standards in terms of energetic consumption normative. programme is prompt;
 after 5 minutes without interaction with the customer, the electronics
The appliance enters automatically in Stand-off mode acting as follows: cuts out mains supply automatically for energy saving purposes in
- during program setting up or cycle ended phases, after 5 minutes that accordance with power consumption norms. The selected programme
the user does not press any button the mode is automatically set; and options are kept so that the next machine switching on the same
- all LEDs and display are lighted off; programme is prompt. In this way, if auto-off occurs in cycle end phase,
the customer is aware the cycle finished normally and can restart it if
desired. If auto-off occurs during programme setup, the cycle and

PILOT 2
options are kept in case customer takes more than 5 minutes to load 6.6 FAULTS/WARNINGS SIGNALS
and start the cycle. Automatic auto-off is disabled in case an alarm is
displayed.
necessary waiting about 1-2 minutes before the door lock device is The selection errors are noticed to customer by three quick flashings of
released. “Err” text on cycle time digits if TC4, TC2 user interface levels, by three
quick flashings of a dedicated red-colour LED integrated on Start/Pause
6.5 BUZZER light if TC5 level; buzzer doesn’t sound any specific melody.
A multi-tone buzzer is provided to sound in following cases: The signalling is displayed in following cases:
 switching machine on and off, with 2 different short jingles; - when an incompatible option button with selected washing program
 pressing a button, with a very short “click” sound; has been pressed;
 when the cycle is finished, for about 2 minutes with a specific sequence - when an option button is pressed or the selector is moved during the
of three long beeps (1sec on - 1 sec off - 1sec on - 1 sec off - 1sec on)
cycle execution.
repeated every 15 seconds; the sequence is stopped when the door
porthole is opened only in case the instant door lock device with micro-
switch is mounted;
 when alarms/warnings occur, for about 5 minutes with a specific
sequence of three short beeps repeated 3 times every 15. TC4 TC2
The buzzer can be active or not by configuration; anyway the default

factory setting has to be active to meet the norms regarding eyesight
handicap people. To deactivate it the specific push buttons combination
has to be used (see “Buttons Combinations” paragraph).
end melody, while sounds anyway in case of button “click” and
alarm/warnings occurrence.
Volume level is pre-fixed and can’t be changed by user. The behaviour is

the same for all UI level.

PILOT 2
7 PONE
7.1 SERIES 6B – LEVEL K
7.1.1 CONTROL PANEL

LEVEL K

6 Child lock 3 2
5 Default Extra Rinse 2 1
Demo mode 4 3
1 2 3 4
Diagnostic mode 4 3
Default Extra Rinse combination needs to be configured to allow selecting and memorizing the option so that it is set by default when selecting a washing
program; it has to be highlighted on the control panel graphics. The Child Lock combination has to be highlighted on the control panel graphics.

POne
7.2 SERIES 6 – LEVEL I
7.2.1 CONTROL PANEL

LEVEL I

6
Child lock 3 2
Demo mode 4 3
1 2 3 4
Diagnostic mode 4 3
Default Extra Rinse combination needs to be configured to allow selecting and memorizing the option so that it is set by default when selecting a washing
program; it has to be highlighted on the control panel graphics. The Child Lock combination has to be highlighted on the control panel graphics.

POne
7.3 SERIES 7B – LEVEL G
7.3.1 CONTROL PANEL

LEVEL G

4
Child Lock 8 7
Demo mode 2 1
9 8 7 6 Diagnostic mode 2 1
3 2 1 Water Softener 8 3
Default Extra Rinse combination needs to be configured to allow memorizing the option so that it is set by default when selecting a washing program; it
has to be highlighted on the control panel graphics. The Child Lock combination has to be highlighted on the control panel graphics.

POne
7.4 SERIES 7 – LEVEL E
7.4.1 CONTROL PANEL

LEVEL E

Child Lock 8 7
4
Default Extra Rinse 7 6
5
Soft Plus 9 8
Water Softener 8 3
9 8 7 6
Demo mode 2 1
Remote mode (*) 5 4

POne
7.5 SERIES 8 – LEVEL C
7.5.1 CONTROL PANEL

LEVEL C

Child Lock 8 7
4
Default Extra Rinse 7 6
5
Soft Plus 10 9
Water Softener 8 3
10 9 8 7 6
Demo mode 2 1
Remote mode (*) 5 4

POne
Default Extra Rinse combination needs to be configured to allow memorizing the option so that it is set by default when selecting a washing program.
Soft Plus combination has to be highlighted on the control panel graphics.
Child Lock combination has to be highlighted on the control panel graphics.
Water Softener combination needs to be configured for machines with water softener feature present.
(*) Remote mode, highlighted on the control panel graphics, is provided for future use.
7.6.1 ON/OFF BUTTON 7.6.2 LOW POWER CONSUMPTION MODES

All the other aesthetics levels of AEG ONE range have a dedicated
The machine is put in low power consumption mode to avoid wasting
mechanical tact-switch button for On/Off function always present. The
energy when the cycle is not running, in accordance with international
Off function does not disconnect the machine from the mains supply, but
standards in terms of energetic consumption normative.
put the appliance in a special low power consumption mode. The 0-Watt
power consumption circuit that completely disconnects machine from the The low power mode in this document is referenced as Stand-Off.
mains supply is not supported in Project ONE AEG range based on
EWX13 and EWX14 main board electronic platforms. The user has to
unplug machine to disconnect mains power. 7.6.3 STAND-OFF MODE BEHAVIOUR
To switch on the appliance press shortly the On/Off button. The user This mode applies to all UI levels where On/Off button is provided.
interface plays the dedicated jingle (if buzzer is enabled) and switches
The appliance goes in Stand-Off mode when it is “virtually switched off”
the lights and display on according to default programme.
by pressing On/Off button or the user does not interact with control
To switch off the appliance, press and hold a bit longer the On/Off panel for 5 minutes during program setting up or after that cycle has
button. The user interface plays the dedicated jingle (if buzzer is enabled) finished (auto stand-by). The machine is “virtually switched off” because
and all lights and display are switched off. All previously selected options all LEDs and display are lighted off and buttons are disabled, but the
and the possible program in progress are reset, so that at next machine electronic boards are supplied anyway.
switching on the default washing program is selected.
To cut out mains supply the appliance needs to be unplugged.
The appliance exits Stand-Off mode when the user presses the On/Off
button to switch machine on.

POne
The Stand-Off mode works in two ways: 7.7 HI-FI SELECTOR
 when pushing the Off button, the electronics goes in stand-by after
some time, after having set machine in safety conditions (motor stops,
door is kept locked if already locked). Cycle is reset, previously selected
programme is prompt (and door unlocked if previously was locked);
 after 5 minutes without interaction with the customer, the user
interface lights completely off and the electronics goes automatically in
stand-by for energy saving purposes in accordance with power
consumption norms. The selected programme and options are kept so
that the next machine switching on the same programme is prompt,
provided that the knob hasn’t been moved in the meantime. In this way,
if auto stand-by occurs in cycle end phase, the customer is aware the
cycle finished normally and can restart it if desired. If auto stand-by
occurs during programme setup, the cycle and options are kept
anyway, in case customer takes more than 5 minutes to load and start The program selector knob works as a Hi-fi selector.
the cycle. Automatic stand-by is disabled in case an alarm is displayed.
The number of position is not configurable and it is always 10, since it is
In the former case, switching machine off when door is locked, it is strictly linked to the program lights.
released. Programmes layout around the main knob is configurable, with the
following constraints:
 Temperatures are always selected separately, via dedicated button;

by the associated LED.
To rset a cycle in progress just press the On/Off button.
When the machine is switched on, the top LED position is selected by
default (if no “special modes, e.g. diagnostic, return from power fails,
demo mode etc). When the rotary is turned clockwise or anti-clockwise in
setup, the corresponding LED of selected programme is lighted on and
the display info changes accordingly.

POne
7.8 BUZZER 7.10 WATER SOFTENER
A multi-tone buzzer is provided to sound in following cases: Water Softener feature is used to have better washing performances by
 switching machine on and off, with 2 different short jingles; softening the water where necessary. The user is allowed to change some
 pressing a button, with a very short “click” sound; factory settings. Pressing the related key combination to enter setting
 when a selection error occurs, with three very short “click” sounds; mode, all LEDs go off and display shows the following info (fig.1):
 when the cycle is finished, for about 2 minutes with a specific sequence
- wash phase icon to indicate the water softener is used in washing
of beeps;
 when alarms/warnings occur, for about 5 minutes with a specific phase only;
sequence of short beeps. - “C0” on time digits to indicate the water hardness degree level
The buzzer can be active or not by configuration; anyway the default Pressing the lower button of key combination, the water softener mode
factory setting has to be active to meet the norms regarding eyesight changes: rinse phase icon is added to indicate the soft water is used also
handicap people. To deactivate it the specific push buttons combination during the rinsing phase (fig.4). Pressing the button again the usage of
has to be used (see “Buttons Combinations” paragraph). soft water is disabled (fig.5).
When deactivated the buzzer doesn’t play the on/off jingles and cycle Pressing the upper button of key combination, the water hardness degree
end melody, while sounds anyway in case of button “click” and selection changes from lower level C01 (fig.1), to C02, C03 (fig.2) up to highest level
error/alarms occurrence. C07 (fig.3).
Volume level is pre-fixed and can’t be changed by user. The behaviour is Once the setting is done, pressing the Start/Pause key to exit the mode,
the same for all UI levels. the normal program info is showed again.
7.9 FAULTS/WARNINGS SIGNALS

Fig.1 Fig.2 Fig.3
The selection errors are noticed to customer by a specific buzzer melody.
The selection errors are given in following cases:
- when an incompatible option button with selected washing program
has been pressed; Fig.4 Fig.5
- when an option button is pressed or the selector is moved during the
cycle execution.

POne
8 LAUNDRY WEIGHT INFO – Blue Fire TC1, AEG Perfekt 10 SE RIES 8 9, PONE
Washing machines equipped with weight sensor (and instant door lock device with micro-switch that is necessary to sense the opening of door
porthole) show info concerning the amount of laundry inside the drum and the suggested detergent dosage.
The sensor works only when the machine is switched on in programme setup phase and the door porthole is opened. While loading the laundry the weight
is shown in kilograms format with a precision of half a kilo.
Blue Fire TC1 Perfekt 10 Series 8 Perfekt 10 Series 9 POne
The recommended sequence of operations to display the correct weight information, starting from machine switched-off and empty drum, is:
1. Switch machine on via On/Off button; default program info appear on display; AEG Perfekt 10 S9
2. Turn program selector to desired program position; the max declared weight for selected program is showed on weight digits
(e.g “9.0 kg max”)
3. Adjust washing options if desired;
4. If door porthole is closed at switch-on, the door must be opened to show the measured weight info. If door porthole is opened
after 3 seconds appears “0.0 kg” to indicate machine is ready to weigh the laundry; Blue Fire TC1 and Perfekt 10 Series 9 the text line shows “Load
laundry” message.
5. Load the laundry, the weight info and cycle time are refreshed in the digits. For Perfekt 10 Series 9 level, the associated bars graph is filled with the
related percentage calculated on the programme’s declared max weight basis;
6. In case of overloading in a programme with the maximum rated capacity of the machine (i.e. in the Cottons programme) the display will just continue to
show a load value corresponding to the maximum load without giving any overload warning, but Blue Fire TC1 and AEG Perfekt 10 Series 9 the
message ‘Loading completed’ appears.
In the other cases (synthetics, delicates, special programmes including all drying-only programmes) if the declared max weight is exceeded by 0.5 kg,
then in the Blue Fire TC1 and AEG Perfekt 10 Series 9 the message ‘Load laundry’ will disappear and the message will instead be ‘Loading completed’
to indicate that the loading should stop. In these programmes, only in case the weight corresponds to 1.0 kg or more above the rated maximum
capacity will an overload warning be shown. The MAX symbol will be flashing together with the figure showing the maximum programme load. In
addition the text line shows “Max load exceeded” message for the Blue Fire TC1 and AEG Perfekt 10 Series 9 (also the bar graph is full) . In case of
overload some laundry should be unloaded until the MAX symbol and weight digit stop flashing (to ensure the washing performance).

LAUNDRY WEIGHT INFO –
Blue Fire TC1, AEG Perfekt 10
PONE: In case laundry weight is over the allowed maximum load (overload) the display shows for 3 seconds the declared maximum load for selected
program with steady figures and the “max” symbol flashing. In this case some laundry should be unloaded until the measured value goes under
maximum allowed (to ensure the washing performance);
7. Blue Fire
Close the door, weight info is no longer displayed and detergent dosage info appears in the text line as generic percentage value (by default) or in
millilitres (if the customer setup the user interface) The detergent dosage percentage is calculated on the basis of the declared maximum load for
the selected washing programme, the value expressed in “ml” units is calculated on the basis of the declared maximum capacity of the
machine. The maximum value shown will be 100%, or the corresponding value in “ml” units, irrespective of any degree of overloading.
AEG Perfekt 10
Close the door, weight info is no longer displayed and detergent dosage info appears: for Series 8 level the percentage it is AEG Perfekt 10 S8
shown in digits together with the associated measuring cup and % symbols; for Series 9 level it’ is shown in the text line with
message “Detergent: 80%”. The detergent dosage percentage is calculated on the basis of the declared maximum load for
the selected washing programme. The max. value shown will be 100% irrespective of any degree of overloading.
PONE
Close the door, weight info is no longer displayed and detergent dosage info appears: the percentage is shown in digits together with the associated
measuring cup and % symbols. The detergent dosage percentage is calculated on the basis of the declared maximum load for the selected
washing programme. The max. value shown will be 100% irrespective of any degree of overloading;
8. Dose the detergent and press start button to begin the cycle. Now also the detergent info will disappear (weight and dosage information will never be
displayed during the cycle).
Blue Fire, AEG Perfekt 10

If the selected programme is changed after step 5 (door is still open) maximum weight info will change accordingly, and in case the maximum load is then
exceeded it will result in the same messages as under step 6.
PONE
If the selected programme is changed after step 5 (door is still open) the related max declared weight info is showed for 3 seconds, and in case the max.
load is then exceeded the “max” symbol flashes.
For example a 5 kg load or more in a Synthetics programme will give an overload warning, while 4.5 kg will not. In the same example, if the selected
programme is changed after step 6 (the door has already been closed) the detergent dosage percentage would become 100% (or the corresponding
value in “ml” units) and the door should then be re-opened to check for possible laundry overloading.

Automatic wash and dry sequence:
The recommended maximum load in sensor controlled drying is always “half” of the washing load (*) so that the electronic sensing will work properly, and
if automatic sensor controlled drying after washing is selected, the maximum weight recommendation will change to half load (*). If half load is exceeded
before the door has been closed (weight sensor information is shown), the indications will be as follows. In case of the maximum weight being exceeded
by 0.5 kg, the message “Loading completed” will be shown as usual. However, in case of a sensor drying (“Dryness”) programme having been selected,
the message at 1.0 kg or more overload will not be the usual “Max load exceeded” but will instead be “Time drying recommended”. If an automatic “Time
Drying” option has been selected, the maximum load in the Cottons programmes will instead be 6 kg with the usual “Loading completed” message at 0.5
kg overload again followed by the usual “Max. load exceeded” at 1.0 kg or more overload.
Another instance of de facto changing the programme like going from Cottons to a more delicate programme would be if an automatic drying button is
activated after the loading has started. If the door is still open, the maximum weight info would change and any overload alert/warnings would be given
as described above. If the door is already closed, the “detergent: 100%” (or the corresponding value in “ml” units) message will be the only sign to the user
to open the door to check the actual weight.
Switching the machine off and on via On/Off button will reset the weight sensor and the measure restarts from 0.0 kg; possible laundry inside drum is not
taken in account, so the drum should be unloaded to allow the sensor’s tare calibration.
Machines without weight sensor or with weight management disabled show anyway the declared maximum weight of laundry in case the door
porthole is open, provided that it is mounted the instant door lock device with micro-switch that is necessary to sense the opening of door
porthole.

9 EWX11, EWX13, EWX14
9.1 INTRODUCTION
EWX11831 platforms is a new electronic control for middle and high range washing machines and wash/dryer with Inverter motor.
EWX13611 platform is a new electronic control for low range washing machines and wash/dryer with Universal motor.
EWX14931 platform is a new electronic control for high range washing machines and wash/dryer with Inverter motor.
The new electronic controls are based at least in three electronic boards:
EWX11 EWX13 EWX14 UI supported:

User Interface Board x x x - Perfekt 10 (aesthetic levels from S5 to S9)
Power Board x x x - Blue Fire (TC1-TC2-TC3-TC4)
FCV motor control board x x - Pilot2
WD Satellite board x x x - POne
Water softener boards x
The Power Board electronic controls have the purpose to:
 drive all the machine loads (valves, motor control board, pumps, heating element, door lock device, drum light, detergent dosage, WD heating element,
drying fan).
 read the several inputs necessary to control the functionality (water levels, door status, motor speed, water temperature, power supply status, door
positioning system, air temperature, weight sensor, filter positioning, flow sensor).
 manage a serial port to connect the machine to external devices for testing, configuration, remote control purpose (EAP protocol).
The User Interface Board electronic control has the purpose to:
 manage the user selections and the machine status display by driving Leds and LCDs, and by reading push buttons and/or rotary knobs,
 manage a serial port to allow connection to external devices for testing, remote control purpose (EAP protocol).
The purpose of this document is to describe the diagnostic architecture implemented on this electronic platform.

EWX11, EWX13, EWX14
9.2 SYSTEM ARCHITECTURE
The machine can work in several functional modes: User mode is the normal way to use the machine to execute normal
cycles (used by the end customer).
- User mode
Demo mode is used in the shops to show to the customer how to set and
- Demo mode execute a cycle without load/draining water.
- Electric test mode Special function mode is used to show special parameters of the machine
(for example the cycles/working hours counter – pay per wash
- Special function mode
architecture).
- Diagnostic mode
Electric test mode is used, on assembly line, to perform the electric safety
- Remote controlled mode tests according the International Standards.
The last one can be set only by serial port using specific tools. Diagnostic mode is used by service/lab people to test the machine,
read/reset alarms.
All the other modes are available using the machine itself.
Remote control mode apart, the other functional modes can be set by
configurable buttons combinations.
Information
Standardisation
For standardisation reasons following the used configuration for buttons combination:
 For each user interface it is START/PAUSE button and the closest one:
 Delay Start or Delay 6h button AEG Perfekt 10 aesthetic levels
 Buzzer or Delay button all Blue Fire levels,
 Option or Time Pilot 2 levels
 Option / Delay Start / Memory / Eco button POne
 If the key combination is recognised within 10 seconds since the machine was switched on (via On/Off button), a specific mode is entered
according to the position of the main knob or according the program selected in case of TC1 Blue Fire or Pilot 2 levels:
- Position 1: Diagnostic mode set
- Position 3: Demo mode set
- Position 5: Working hours counter

EWX11, EWX13, EWX14
9.3 DIAGNOSTIC/DEMO MODE, WORKING HOURS COUNTER KEY COMBINATION
Blue Fire - DIAGNOSTIC/DEMO MODE key combination highlighted in green
TC2
TC1
TC4
TC3
TC5

EWX11, EWX13, EWX14
AEG Perfekt 10 - DIAGNOSTIC/DEMO MODE key combination highlighted in green
SERIES 8
SERIES 9
SERIES 6
SERIES 7
SERIES 5

EWX11, EWX13, EWX14
Pilot 2 - DIAGNOSTIC/DEMO MODE key combination highlighted in green
TC2
TC4
TC5

EWX11, EWX13, EWX14
POne - DIAGNOSTIC/DEMO MODE key combination highlighted in green
LEVEL A
LEVEL C
LEVEL G
LEVEL E
LEVEL K
LEVEL I

EWX11, EWX13, EWX14
Specific mode is entered according to the position of the main knob or according the program selected + DIAGNOSTIC MODE key combination pressed
BLUE FIRE INSPIRATION AEG PERFEKT 10
TC4 / TC3 / TC2 TC1 SERIES 5 / 6 SERIES 7 / 8 / 9
1 3 5
1
1 1
3
3 3
5
5 5
2 4
PILOT 2 POne
TC5 / TC4 / TC2 SERIES 6B (LEVEL K) SERIES 6( I ) 7B( G ) 7( E ) 8( C )
1 1
3 3 1
1
5 5 3
3
5
5

EWX11, EWX13, EWX14
Position 1 Position 3 Position 5
DIAGNOSTIC MODE DEMO MODE WORKING HOURS COUNTER
Is selected by default at machine switching on, To enter Demo mode: To enter Working Hours Display mode:
hence to enter in Diagnostic mode just press the  press the related button in TC1  press the related button in TC1
diagnostic buttons combination.  rotate the Hi-fi selector and wait for 3rd  rotate the Hi-fi selector and wait for 5th
position related LED feedback before position related LED feedback before
pressing keys combination pressing keys combination
 press Program button in Pilot 2 and wait for  press Program button in Pilot 2 and wait for
related LED feedback before pressing related LED feedback before pressing
diagnostic key combination diagnostic key combination.
10 WORKING HOURS COUNTER
Using a specific procedure, the operator can display the total operating time for the appliance, which is counted from the moment it is first switched on.
The unit can count up to a maximum of 6 550 hours of operating time.
• Only the operating time of normal programmes (and not diagnostic cycles) is counted
• The actual operating time for the cycle is counted (which does not include pauses, delayed start time, rinse hold time and soaking phases)
• The precision of the counter is 30 seconds per programme.
• Only whole hours of operation are counted (1hr and 59 min = 1hr)
Working hours
Dispplay
 The thousands digit is showed only when value is over 999, the rule is valid for all platforms
 Examples:
15 = Hr 0 15
150 = Hr 1 50
 1550 = Hr 15 50
This time is displayed with a sequence of two digits at a time: the first two digits indicate thousands and hundreds, the second two digits indicate tens and
units for the Blue Fire TC4, TC3, TC2; Pilot 2 TC4; AEG Perfekt 10 SERIES 7,SERIES 8 and POne while the time is displayed in a single sequence for Blue
Fire TC1, Pilot2 TC2 and AEG Perfekt 10 SERIES 9. For example, if the operating time is 6,550 hours, the display will show the following sequence:

WORKING HOURS
COUNTER
Phase 1 Phase 2 Phase 3
For 2 sec it displays Hr For 2 sec the following digits are For the next 2 sec the following
displayed: digits are displayed:
• Thousands - 6 • Tens - 5
• Hundreds - 5 • Units - 0
BLUE FIRE
TC4 TC 3 TC 2
AEG PERFEKT 10
SERIES 7 SERIES 8
SERIES 9
PILOT 2
TC 4
POne
At the end of phase three (after the tens and units are displayed), the cycle is repeated.
To return to normal mode, either: switch the appliance off or press a button or turn the selector knob.

WORKING HOURS
COUNTER
11 DEMO MODE
In the shops and exhibitions sometime it could be necessary to show to the customer the machine behaviour in set-up condition and also during cycle
execution. The duration of a cycle execution is in any case too long for a brief show.
The Demo works in two ways: one interactive mode and one automatic loop. The interactive mode enables the user to try the interface without activating
the appliance. If no one has interacted with the interface for 3 minutes, or Start button hasn’t been pushed, it proceeds to display an automatic loop
instead, simulating the cycle execution only on display.
DEMO mode alters the execution of a cycle in such a way that these problems are avoided:
- In set-up state the machine behaviour is the same of the user mode one.
- During cycle execution all times are shorter.
- No water load/drain is executed: it means that if it’s necessary to show machine running with water inside the drum, it’s loaded by hand and never
drained (no spin phases are executed in this case). All the user interface functionality is shown as in the normal condition (time to end …).
For top-loader appliances, while DEMO mode is active, only set-up phase is available (START/PAUSE button is disabled), since without the porthole the
motor moving can’t be seen and so it is useless.
11.1 ENTERING DEMO MODE
As described before, to enter in this mode the procedure is the following: Information
 Switch on the machine via On/Off button if present or turn program selector knob out of Off position ( POne Time to set “DEMO mode”
SERIES 6B – LEVEL K), and do not press any other button; Time Aesthetic levels
 Turn the selector in the 3rd position CW;
in case of Hi-Fi type selector, the 3rd upper light of right side program LEDs switches on; 7 sec AEG Perfekt 10
in case of TC1 or Pilot 2 levels, the program in position 3 has to be set and wait for related LED feedback; 7 sec Blue Fire
 Press and hold for some seconds the defined key combination (START/PAUSE and the closest one);
 Within about 3 seconds the acknowledge of the operation is given by: 10 sec Pilot 2
- the message “Demo mode” (steady) on text row in case of Series 9 level or TC1 levels; 10 sec POne
- the text “dEM” blinking 3 times on cycle time digits in case of all other levels except Series 5 / TC5;
- by all option LEDs flashing in Series 5 / TC5 levels.
 In no acknowledge, switch machine off and repeat sequence from the beginning.

DEMO MODE
Information
“DEMO mode”
 Once the DEMO mode is set, after each machine switching on DEMO mode is automatically recalled; this occurrence is signalled after some
seconds from the start-up by the steady text “Demo; mode” (S9 or TC1), by text “dEM” flashing 3 times (S6-S8, TC2, TC3, TC4, POne) or by all
option LEDs flashing in Series 5 / TC5 levels.
 To exit the DEMO mode the machine has to be unplugged from mains net.
12 DIAGNOSTIC MODE
This mode is used in several conditions:

- In factory assembly line to perform a manual test of the machine functionality (final assembly test).
- By service people to check for faults and repair the machine.
- In the labs to check the right machine functionality.
12.1 ENTERING DIAGNOSTIC MODE
As described before, to enter in this mode the procedure is the following: Information
 Switch on the machine via On/Off button if present or turn program selector knob out of Off position ( POne Time to set “ DIAGNOSTIC
SERIES 6B – LEVEL K), and do not press any other button; mode”
 Turn the selector in the 1st position CW; Time Aesthetic levels
in case of Hi-Fi type selector, the 1st upper light of right side program LEDs switches on;
7 sec AEG Perfekt 10
in case of TC1 or Pilot 2 levels the program in position 1 is selected by default at machine switching on;
 Press and hold for about 3 seconds the defined key combination (START/PAUSE and the closest one); 7 sec Blue Fire
 Within about 3 seconds the UI shall enter the diagnostic mode; the acknowledge of the operation is given
10 sec Pilot 2
by all LEDs and groups of display icons switching on sequentially; otherwise, switch machine off and repeat
sequence from the beginning. 10 sec POne
Information
“DIAGNOSTIC mode”
 If the key combination is recognised within 10 seconds since the machine was switched on (via On/Off button), a DIAGNOSTIC mode is
entered
 To exit from DIAGNOSTIC mode it’s sufficient to switch off the machine.
 According to the machine configuration, at the next machine switching on the electric test cycle may be activated. To stop it, switch off again
the machine.

DIAGNOSTIC MODE
12.2 DIAGNOSTIC PROGRAM DEFINITION
In the 1st selector or program position (TC1 or Pilot 2) the User Interface test is performed; all LEDs or LCD symbols are lighted on sequentially to allow
checking the outputs. For each LCD display a specific sequence of screens is performed in order to test all icons and backlight LEDs.
Pressing any button the associated LEDs and display icons are lighted on and the related position number is shown on cycle time (TTE) digits if present, till
button is released; besides, the buzzer plays a single “beep” sound (mechanical switch) or “click” sound (touch sensor).
When the selector knob is moved (not present in Blue Fire TC1 or Pilot 2) the TTE digits show the “C” letter followed by the knob position code for about 2
seconds; Series 9 level shows also “Knob position” on text row while Series 5 / TC5 levels displays it with LEDs “weight” (see description below).
Selecting the factory test cycles
1 3 5
In case of Blue Fire levels, to select the factory test
BLUE FIRE INSPIRATION
cycles:
 rotate the Hi-fi selector and wait for related LED

feedback for selected position.
 in case of TC1 level, to select the factory test cycles
press button in position 1 to increase from 1 to 10
2 4 (where 10 is position for last 3 alarms visualization),
press button in position 2 to decrease from 10 to 1.
In case of Aeg Perfekt 10 levels, to select the factory

AEG PERFEKT 10
test cycles:
 turn program selector dial to a position


DIAGNOSTIC MODE
In case of Pilot 2 levels, to select the factory test cycles
PILOT 2
press Program button to increase from 1 to 10 (where 10

is position for last 3 alarms visualization), press
Temperature button to decrease from 10 to 1.
In case of POne levels, to select the factory test cycles:

POne
 turn program selector dial to a position

Information
Enter “last alarm display” or “electric test”
After the diagnostic mode was entered, the same combination has the following functions:
 In “last alarm display” selector position (the 11th counting clockwise) the last alarms are cleared.
 In all other positions it sets the “electric test” mode at the next machine switching-on.

DIAGNOSTIC MODE
FOR ANY POSITION THERE IS A DIFFERENT TEST:
POSITION VERSION DESCRIPTION
1 EWX11 EWX13 EWX14 User Interface Test
2 EWX11 EWX13 EWX14 Water load from wash compartment
2 extended - - EWX14 Water load from salt box, and pump activation (fast “Regeneration” process)
3 EWX11 EWX13 EWX14 Water load from prewash compartment
4 EWX11 EWX13 EWX14 Water load from softener compartment
5 EWX11 EWX13 EWX14 Water load from third electro valve
6 EWX11 EWX13 EWX14 Water load from fourth electro valve (hot electro valve if present)
7 EWX11 EWX13 EWX14 Wash heater activation and weight sensor test (if present)
7 extended - - EWX14 Concentrated Wash pump activation (if present)
8 EWX11 EWX13 EWX14 Spin phase at 250 rpm with water in the tub (leakage test)
9 EWX11 EWX13 EWX14 Drain, level sensor calibration and spin phase at maximum spin speed
10 EWX11 EWX13 EWX14 Drying loads activation/Ultra Aqua Stop device/ Water softer device test
10 extended - - EWX14 Niux/WI-FI test
11 EWX11 EWX13 EWX14 Last alarm display and possible reset
Information
Test cycles
The test cycles are working only if:
- There is no communication error between main board and user interface.
- The machine is configured with a valid configuration (no configuration alarm).
 In case of MB-UI communication alarm, the only test available is the user interface test, because the user interface can be tested alone only
supplying the 12 Volts.
 Pressing together the key combination during one of the diagnostic cycles (from position 2 to 10) the machine will set in electric test mode at
the next power on.
 Pressing together the key combination in the last alarm display position (11), the alarm codes that were stored in memory will be reset.
 Pressing another valid key combination (the ones configured for Child Lock, Extra Rinse…) during one of the diagnostic cycles (from position 2
to 10) the factory default settings are restored, that is:
o disable permanent modes/options such as Child Lock, Extra Rinse, Buzzer;
o clear memories for Series 9 level or TC1/TC2 levels.
During the test the LCD will show some data concerning the cycle being performed. The details are explained in the following tables, which also specify,
for each selector position, the purpose of the associated test, the components activated and the conditions under that the test is performed. In Blue Fire
TC5 / Series 5 / Pilot 2 TC5 levels the time digits are not present, so some information may not be displayed.

DIAGNOSTIC MODE
C01 USER INTERFACE TEST 5 all icons off 5 - 10 (where present)
Selector-test position: Position 1 in clockwise direction or in test This procedure allows testing the LCD glass, but also the backlight LEDs
sequence (TC1).
under the display. The buzzer plays a “beep” sound each time a button is
Purpose of test: To test the functionality of all lights, switches
pressed.
and buzzer.
Activated All LEDs, LCD display (if present) and buzzer POne
components: The displays are LED modules (not LCD displays with backlight LEDs) and
UI behaviour with All LEDs in sequence, pushing a button all the icons are switched on together. There is no backlight diffusion test.
display: correspondent LED is lighted on, the key
number is showed on LCD and the buzzer Each time a button is pressed the buzzer plays a “beep” and the display
sound. shows only the key code on the time digit display.
All LCD icons blink together The buzzer plays a “beep” sound each time a button is pressed and the
 See the descriptions below
display shows only . display shows only the key code on time digits.
UI behaviour for S5 / All led in sequence, pushing a button
TC5 correspondent led is lighted on and the
buzzer sound. 12.4 TEST OF INPUTS
 See the descriptions below
Working conditions: There isn’t any control to run the test (always Pressing a button the LEDs/LCD icons sequence stops, the associated
active). button LEDs are lighted on, the associated LCD screen is displayed (see
table above), the button position is displayed on time digits if screens 1
12.3 TEST OF OUTPUTS and 2 (not in Series 5 / TC5); for POne the button position is always
All visible LEDs are switched on singularly and sequentially for about 300 displayed; if program LEDs present (Hi-Fi selector), also the light
milliseconds. corresponding to button position is switched on (e.g. button 1 – top right
LED, button 8 – bottom right LED, button 9 - bottom left LED…).
Blue Fire, Perfekt 10, Pilot2:
In the same way also the 7 segments of the three digits for Series 6 or Moving the selector (not present in TC1 or Pilot 2) the LEDs/LCD icons
TC4 displays are lighted on sequentially and then all together to have sequence stops, the display clears and shows only on TTE digits the “C”
“8.88”. or “d” letter, according to diagnostic test selected (normal “C” or
The icons of LCD displays (no S5 / TC5) instead are grouped in 5 pre- extended “d”) followed by the knob position code (in Blue Fire TC5 and
defined screens switched on sequentially for about 2 seconds; dividing Perfekt 10 Series 5 the position is shown for 3 seconds on buttons and
vertically the LCD in 3 areas, the sequence is: status LEDs with a specific coding explained below), and if program LEDs
Screen LCD icons Associated buttons present (Hi-Fi selector), also the light corresponding to knob position is
1 left side icons on 1-6 switched on; after about 2 seconds the LEDs/LCD icons sequence
2 central icons on 2 - 7 (where present) restarts if knob left in position 1 or after the 11th, diagnostic info is showed
3 right side icons on 3 - 8 (where present) if other position selected.
4 all icons on 4 - 9 (where present)

DIAGNOSTIC MODE
KNOBS POSITION CODING SYSTEM ON LEDS (PERFEKT 10 SERIES 5)
Each LED has a numeric “weight” as shown on following picture:
Summing the buttons LEDs weight (1,2,3,4) to the weight of one of Status LEDs
(4,8,12), the resulting number corresponds to the just selected knob position of
main or second selector.
Following table summarizes the LEDs combinations lighted on for each knob
position.
Position OFF 1 2 3
LEDs
Lighted on
Position 4 5 6 7
LEDs
Lighted on
Position 8 9 10 11
LEDs
Lighted on
Position 12 13 14
LEDs
Lighted on

DIAGNOSTIC MODE
KNOBS POSITION CODING SYSTEM ON LEDS (BLUE FIRE TC5)
Each LED has a numeric “weight” as shown on

following picture:
Summing the LEDs weight of first column (1, 2, 3, 4)

to the weight of one LED of second column (4, 8,
12), the resulting number corresponds to the just
selected knob position of main selector.
The following reference table summarizes the LEDs combinations lighted on for each knob position.
Position OFF 1 2 3 4
LEDs
Lighted on
Position 5 6 7 8 9
LEDs
Lighted on
Position 10 11 12 13 14
LEDs
Lighted on

DIAGNOSTIC MODE
C02 WASH COMPARTMENT TEST
Selector-test position: Position 2 in clockwise direction or in test C04 SOFTENER COMPARTMENT TEST
sequence (TC1). Selector-test position: Position 4 in clockwise direction or in test
Purpose of test: To test the water loading from WASH sequence (TC1).
compartment. Purpose of test: To test the water loading from SOFTENER
Activated Door lock device, wash electric valve, diverter compartment.
components: (if present). Activated Door lock device, wash and prewash electric
UI behaviour with The clock digits report the actual water level components: valves.
display: (in mm) in the washing group. UI behaviour with The clock digits report the actual water level
Working conditions: Door locked, water level lower then overload display: (in mm) in the washing group.
level, for max. 5 minutes. Working conditions: Door locked, water level lower then overload
level, for max. 5 minutes.
d02 WATER SOFTENER TEST
Selector-test position: Position 2 in clockwise direction + C05 THIRD ELECTROVALVE TEST
"start/pause" button pressure Selector-test position: Position 5 in clockwise direction or in test
Purpose of test: To test the water softener module sequence (TC1).
functionality. Purpose of test: To test the water loading from third
Activated Door lock device, wash electric valve, water electrovalve.
components: softener devices (diverter and pump). Activated Door lock device, third electric valve.
UI behaviour with The clock digits report the status of the components:
display: density and level float (i.e. 0-0). Density on the UI behaviour with The clock digits report the actual water level
left digit. Level on the right digit. display: (in mm) in the washing group.
Working conditions: Door locked, 2 water loads of about 100cc Working conditions: Door locked, water level lower then overload
into the salt box (if level float is in empty level, for max. 5 minutes.
condition). Delay of 1 minute to allow the brine
C06 FOURTH ELECTROVALVE TEST
to fall down into the box. Diverter to drain
position until empty condition. Selector-test position: Position 6 in clockwise direction or in test
sequence (TC1).
C03 PREWASH COMPARTMENT TEST Purpose of test: To test the water loading from fourth
Selector-test position: Position 3 in clockwise direction or in test electrovalve (hot electrovalve if present).
sequence (TC1). Activated Door lock device, fourth electric valve.
Purpose of test: To test the water loading from PREWASH components:
compartment. UI behaviour with The clock digits report the actual water level
Activated Door lock device, prewash electric valve, display: (in mm) in the washing group.
components: diverter (if present) Working conditions: Door locked, water level lower then overload
UI behaviour with The clock digits report the actual water level level, for max. 5 minutes.
display: (in mm) in the washing group.
Working conditions: Door locked, water level lower then overload
level, for max. 5 minutes.

DIAGNOSTIC MODE
C07 WASH HEATER TEST C08 TUB LEAKAGE TEST
Selector-test position: Position 7 in clockwise direction or in test Selector-test position: Position 8 in clockwise direction or in test
sequence (TC1). sequence (TC1).
Purpose of test: To test the wash heater and weight sensor (if Purpose of test: To verify possible water leakage of the tub
present) Activated Door lock device, main motor and wash
Activated Door lock device, heating element, wash components: electric valve if water level lower then 1st level,
components: electric valve if water level lower then 1st diverter (if present).
levels, diverter (if present). UI behaviour with The clock digits report the actual drum speed
If the weight sensor is present an additional display: in rpm divided by 10.
water load of 1 liter is executed in order to Working conditions: Door locked, water level greater then 1st virtual
evaluate if the sensor is able to measure the level, up to 250 rpm.
extra quantity of water loaded.
UI behaviour with The clock digits report the actual temperature C09 DRAIN AND SPIN TEST
display: (in °C) in the washing group as measured by Selector-test position: Position 9 in clockwise direction or in test
the NTC. sequence (TC1).
Working conditions: Door locked, water level greater then virtual Purpose of test: To verify the machine during spin phase, the
AB level, for max. 10 minutes or up to 90°C drain pump functionality, and pressure switch
water temperature. calibration procedure
Activated Door lock device, main motor, drain pump.
d07 CONCENTRATED WASH PUMP TEST components:
Selector-test position: Position 7 in clockwise direction + UI behaviour with The clock digits report the actual drum speed
"start/pause" button pressure display: in rpm divided by 10.
Purpose of test: To test the concentrated wash pump (if Working conditions: Door locked, water level lower then antifoam
present) level (correspondent to anti-boil level), up to
Activated Door lock device, concentrated wash pump (if maximum speed.
components: present).
UI behaviour with The clock digits report the actual temperature
display: (in °C) in the washing group as measured by
the NTC.
Working conditions: Door locked, water level greater then virtual
AB level.

DIAGNOSTIC MODE
C10 DRYING TEST (for WD only) C10 ULTRA AQUA STOP DEVICE TEST
Selector-test position: Position 10 in clockwise direction or in test Selector-test position: Position 10 in clockwise direction or in test
sequence (TC1). sequence (TC1).
Purpose of test: To verify all the drying loads of the machine. Purpose of test: To verify the Ultra Aqua Stop device.
Activated Traditional WD machines: Activated Door lock device, Ultra aqua stop device and
components: Door lock device, drain pump, fan motor, components: electro valves .
condense valve, heating elements (half and UI behaviour with
full power). display:
Heat Pump machines: Working conditions: To test the new device a new specific
Door lock device, drain pump, fan motor, sequence has been designed:
compressor, fan cooler. - Ultra Acqua Stop device activated for 22
UI behaviour with Air temperature on digits (in °C). seconds
display: Traditional WD machines: - Ultra Acqua Stop and wash electrovalve
Toggle between upper and lower NTC active for 6 seconds
temperature for traditional WD machines. - Only wash valve activated for 6 seconds
Heat Pump machines:
Toggle between input, output and capillary C10 WATER SOFTER DEVICE TEST
NTC temperatures. Selector-test position: Position 10 in clockwise direction or in test
Working conditions: Traditional WD machines: sequence (TC1).
Door locked, water level lower than antiboiler Purpose of test: To test the water softener module functionality
level, up to 150°C measured on input NTC for performing a complete regeneration process.
max. 10 minutes. Activated Door lock device, wash electric valve, water
Heat Pump machines: components: softener devices (diverter and pump).
Door locked, water level lower than antiboiler UI behaviour with The clock digits report the status of the
level display: density and level float (i.e. 0-0). Density on
- 10 secs of fan cooler activation; the left digit. Level on the right digit
- 20 minutes with fan and compressor Working conditions: Door locked, water load to produce the brine
switched on and fan cooler working at and to regenerate the resins. Delay to allow
temperature. the process to be complete, washing phase of
brine box and drain.

DIAGNOSTIC MODE
d10 NIUX/WI-FI TEST
Selector-test position: Position 10 in clockwise direction +
"start/pause" button pressure
Purpose of test: To test the Niux board (if present)
Activated Niux board (Wi-fi On/Off).
components:
UI behaviour with
display:
Working conditions:
C11 LAST ALARM DISPLAY AND POSSIBLE RESET

Selector-test position: Position 11 in clockwise direction or in test
sequence (TC1).
Purpose of test: Display three latest alarms, starting from the
most recent. last alarm and possible reset.
Activated
components:
UI behaviour with Alarm complete code is showed in the format
display: Exx (E 4 2)
UI behaviour without Red and yellow LEDs above Start/Pause
display: button blink alternated according to alarm
code

DIAGNOSTIC MODE
13 WARNINGS
In normal functioning mode, to final user are shown only those warnings that he is able to manage without the attendance of after sales service
personnel.
These warnings are not considered permanent machine faults, but There are also other alarms that stop machine and cannot be
normally temporary faults due to carelessness of the user. managed by the final user, that are requested to be shown as warnings:
Such warnings are:  EF0(*) - water leakage (managed by Aqua Control System)
 E10 - water tap closed  EH0 - low mains voltage/irregular mains frequency
 E20 - clogged draining filter  E91 - no communication between User Interface board and
 E40 - door porthole not properly closed Main board
 EF0(*) - detergent over dosing  E92 / E93 / E94 - software configuration
(*) EF0 code is used to show several alarms: water leakages, detergent overdosing, unbalanced laundry load.
All the other warnings are not showed to final user because in many cases they are “false alarms” due to temporary abnormal conditions that the user
sometimes neither notices and that could be simply solved switching off the machine.
The complete set of alarms is showed only in diagnostic mode for final test in factory assembly line or for after sales service personnel.
Information
Warnings
 Buzzer sounds (regardless of configuration) on alarm presence only for warnings that are shown to final user (E10, E20, E40, E90, EF0), mains supply alarms
excluded (EH0).
 Buzzer sounds (also if deactivated by customer via buttons combination) with a specific sequence of 3 short beeps about every 20 seconds for maximum 5
minutes.
 Stand-by mode is disabled on alarm presence only for warnings that are shown to customer.
 Warning code is displayed as long as the fault condition is present.
 For the first three codes (E10, E20, E40), the warning puts the machine in pause state:
DIGITS DISPLAY
the Start/Pause button yellow /white ( Blue Fire); red LED (AEG Perfekt 10); yellow (Pilot2) LED blinks continuously.
NO DISPLAY
the yellow (Blue Fire, Pilot2) / red (AEG Perfekt 10) LED is off, while the alarm red LED (Blue Fire, Pilot2) / yellow LED (Perfekt 10) under
Start/Pause button blinks continuously for almost all warnings, except for “Software Configuration”, “Boards Communication” and “Mains Supply”alarms.
The blinking times for the LED are: 0.5 sec lighted on, 0.5 sec lighted off.
 In some rare cases, other warning codes could be displayed to the customer, such as E91 – communication failure between electronic boards; in this case if
failure repeats after unplugging/plugging machine, after sales service needs to be contacted.
 Alarm complete code is shown if the alarm belongs to the “Software Configuration” family, that includes also “Boards Communication” alarm, and “Mains
Supply” family; this is in order to give the final user a valid indication of the alarm even if the configuration itself (needed to operate LEDs and Display) is
damaged or missing.

WARNINGS
DIGITS DISPLAY
For Blue Fire TC4, TC3, TC2 ; Perfekt 10 SERIES 6 7 8 ; Pilot2 TC4 TC2 warnings are displayed on the 7-segments digits display used to show the cycle
time.
A specific code appears on digits while the buzzer sounds (also if deactivated by customer via buttons combination) with a specific sequence of 3 short
beeps about every 20 seconds for maximum 5 minutes.
After the problem has been solved, pressing Start/Pause push button the warning code is not showed anymore, buzzer stops sequence and cycle restarts.
Standard warnings codes that can be showed to final user, with related actions to perform, are the following:
Displayed code Warning condition Alarm example

E10 Water loading timeout. Check if water inlet tap is open Blue Fire / Pilot2 Perfekt 10
E20 Water draining timeout. Check if draining filter is clogged
E40 Door locking timeout. Check if door porthole is properly closed
E91 No communication between User Interface and Main boards. Switch off and on
E92 / E93 / E94 Software configuration. Main board has not been correctly programmed.
EF0 Aqua Control sensor active: water leakages / Detergent overdosing(*) (if configured)
Low mains voltage or irregular mains frequency (out of standard working range). Wait for
EH0
stable mains supply conditions.
(*)Perfekt 10: Detergent overdosing is shown with a specific icon on Series 8; if the alarm is configured enabled also on Series 6 and 7 it is showed
on digits with EF0, the same code of Aqua Control.
For Blue Fire TC1 ; Perfekt 10 SERIES 9 warnings are displayed with a specific message in the text line and, like other UI levels, the buzzer sounds (also if
deactivated by customer via buttons combination) with a specific sequence of 3 short beeps about every 20 seconds for maximum 5 minutes.
After the problem has been solved, pressing Start/Pause push button the warning message is not showed anymore, buzzer stops sequence and cycle
restarts.

WARNINGS
The displayed text messages are:
Warning code Displayed Text message
E10 Check the tap (no code on cycle time digits)
E20 Check drain filter (no code on cycle time digits)
E40 Check the door (no code on cycle time digits)
EF0 Water safety alert (no code on cycle time digits)
EF0 Detergent overdosing (no code on cycle time digits)
EH0 Unstable mains supply (no code on cycle time digits)
E91 / E92 / E93 / E94 See user manual plus related code on cycle time digits
NO DISPLAY
All foreseen warnings are showed by flashing of alarm red LED (Blue Fire, Pilot2) / yellow LED (AEG Perfekt 10) integrated on Start/Pause push
button: it starts flashing when the alarm occurs and blinks continuously as long as the fault condition is present.
The blinking times for the LED are: 0.5 sec lighted on, 0.5 sec lighted off.
The warnings of faults that can be solved by final user are highlighted by using also status LEDs, to facilitate recognizing the fault type: the status LED
associated to warning code blinks together with red alarm LED (Blue Fire, Pilot2) / yellow alarm LED (AEG Perfekt 10).
Warning code E10 Warning code E20 Warning code E40

Water loading timeout, tap closed: Water draining timeout, draining filter Door locking timeout, door not properly
blink child lock LED plus alarm red LED clogged: closed:
blink cycle end LED plus alarm red LED blink door LED plus alarm red LED
Blue Fire Perfekt 10 Pilot2 Blue Fire Perfekt 10 Pilot2 Blue Fire Perfekt 10 Pilot2

WARNINGS
Alarm complete code is shown if the alarm belongs to the “Software Configuration” family, that includes also “Boards Communication” alarm, and “Mains
Supply” family. In case of Blue Fire TC5, Perfekt 10 Series 5 or Pilot2 TC5 levels, red and yellow LEDs above Start/Pause button blink alternated according
to alarm code, for example:
Red LED (Blue Fire, Pilot2) / Yellow LED (AEG Perfekt 10) : 9 blinks - that is “Configuration” family standard number
Yellow LED (Blue Fire, Pilot2) / Red LED (AEG Perfekt 10) : many times as alarm number (E 9 1  one time, E 9 3  three times)
After the problem has been solved, pressing Start/Pause push button the warning is not showed anymore, alarm LED is lighted off, status LEDs go back to
normal function and Start/Pause button yellow LED (Blue Fire, Pilot2) / red LED (AEG Perfekt 10) goes on again.

WARNINGS
14 ALARMS
One of the main requirements of the diagnostic system is to be transparent to the final user except for some most common warning related to the door
handling and water inlet and drain management.
To increase the flexibility of the system it was introduced the possibility to enable/disable the alarms display by the machine configuration in order to
cover requirement as field test context, particular countries requirement …
Information
Safe condition
 In alarm condition, except when specified, the door is opened if there are safety conditions:
- Water level lower than specific level.
- Water temperature lower then 55°C.
- Motor steady stopped.
 Some alarms require a drain cycle activation in order to put the machine in a safe condition and to open the door. This safety drain cycle
has an automatic cool-down phase (when water temperature is over than 65°C) and drain pump activation until virtual AB level is empty with
a timeout of 3 minutes.
 Other alarms performs a safety load cycle (filling until 1 level) in order to cover the heating element and put the machine in a safe condition.
All alarms display is enabled during diagnostic test/cycles. They are displayed on the TTE digits of the display (if available) and on the red/yellow LEDs
mounted beside the START key.
If the WM/WD is in normal mode and an alarm must be displayed according to the configuration:
 The START Led ( yellow for all Perfekt 10 or red for all others) blinks regularly with a cadence of 0.5 s on – 0.5 s off.
 If a display is present the error code is drawn in the TTE digits using the format “E” + alarm family digit + “0”.
In case of Series 9 or TC1, some alarms considered as final customer warnings are shown only with a specific message on text line.
If the WM/WD is in diagnostic mode and an alarm is raised, its code is always shown regardless of the configuration.
On Perfekt 10 Series 5 or TC5 Pilot 2 the indication is given by following blinks of both yellow and red START Leds:
Red LED (Blue Fire, Pilot2) / Yellow LED (AEG Perfekt 10) blinks as many times as the family digit of the alarm,
Yellow LED (Blue Fire, Pilot2) / Red LED (AEG Perfekt 10) then blinks as many times as the family code. The cadence is led on for 0.5 s – led off for
0.5 s; the sequences on the two leds are separated by a short pause. On platforms provided with a LCD the “Exx” code (E20, E30, etc) indication is shown
as well in the TTE digits area.
Information
“Eb3” is shown like “EH3”
Please note that writing an alarm code on the LCD panels, all occurrences of “b” are replaced by “H” in order to avoid mistaking the “6” symbol, so for
instance “Eb3” is shown like “EH3”.

ALARMS
14.1 LAST ALARM READING AND RESET
The alarm indication is also used when the user interface (UI) enters LAST ALARM mode, that is when the user pushes the “special key” combination while
the board is in normal mode or when the main knob is set to the 11th position while the board is in diagnostic mode.
Information
“last alarm reading and reset”
 While this mode is set, it’s possible to read the code of the three latest alarms, starting from the most recent.
 Each time the leftmost key (Perfekt 10, Pilot 2 or POne levels) or upper button (Blue Fire levels) in the “special key” combination is pressed, the
UI starts displaying the following alarm code among those stored in memory. So, if this button is pressed once while the last alarm was being
displayed, the last but one alarm is displayed instead; after the key is pressed again, the last but two alarm code is shown.
 Pressing at any time the rightmost key START/PAUSE button in the “special key” combination the displayed sequence comes back at once to
the latest alarm.
 It’s possible to reset Last alarm pressing the defined key combination (START/PAUSE and the closest one for every UI) when in Diagnostic
mode with selector in 11th position.

ALARMS
15 ALARMS SOFTWAR E MANAGEMENT DESCRIPTION
This alarm forces a pause action, and the door will be kept closed.
E10 This alarm can be reset pressing Start/pause button or resetting the
current cycle.
E11 – WASHING WATER LOAD TIMEOUT
It is not reset after a power fail.
This alarm will be set when the water load timeout has been exceeded.
As on the previous platform EWX11 and EWX13, the new EWX14911 has
foreseen several timeouts depending on current water level amount. E20
Precisely we have:
- 5 minutes of timeout from 0 to safety level (usually 35mm). E21 – WASH WATER DRAIN TIMEOUT
- 5 minutes of timeout from 35mm to AB level (usually 55mm). This alarm happens when the water drain timeout (managed for each
- and 10 minutes of timeout from AB level to the target level defined on drain phase) has been exceeded.
CTF. The timeout is a configurable value set at the beginning of each drain
phase and decreased until the pressure switch is on the empty state. The
This alarm forced a cycle pause, keeping the door closed.
This alarm can be reset pressing Start/pause button or resetting the level checked during each drain phases is specific and used only to
current cycle. manage this alarm.
It is not reset after a power fail. If the timeout has expired the pump is switched off for 1 minute while the
pump can cool itself. After that the drain phase was repeated from the
E12 – DRYING WATER LOAD TIMEOUT beginning.
Water load timeout (10 minutes) expired during drying phase. The alarm will be set after 3 consecutive trials. The second attempt
At the beginning of drying phases is performed a water load at specific foreseen a pause of 10 minutes instead of 1 to avoid a useless
level (configurable in CDL) in order to test water load circuit. If this level is temperature increase of the pump.
not reached before timeout expiration the alarm is set. This alarm forces a cycle pause and it is reset coming back from a power
This alarm forces a cycle pause keeping the door closed. fail.
This alarm can be reset pressing Start/pause button or resetting the This alarm can be reset also pressing Start/pause button or resetting the
current cycle. current cycle.
It is not reset after a power fail. The alarm can be set according to water drain flow values.
The machine calculates the drain pump flow rate monitoring the water
level every 5 seconds.
E13 – WATER LEAKAGE If the flow rate value decreases less a configurable threshold the alarm
The global load timeout has been exceeded. will be set.
This is a configurable timeout, calculated in order to avoid the reaching For this new management we can configure the threshold and also the
of the Vmax water volume of the used group. The maximum water volume timeout.
is a value depending on the group structure, while the time is calculated
considering the inlet water flow. It is set after each draining phase and
decreased every time a valve is activated, also during refilling.

ALARMS SOFTWARE
MANAGEMENT
E22 – DRYING WATER DRAIN TIMEOUT EWX13:
This alarm is set if during drying phases the first level (virtual level) is The situation can happen in two ways:
reached. This condition can happen due to drain pump defective, drain - the triac is driven by the microprocessor while the sensing reads a
pipe blocked up, dirty/blocked filter or drying condenser blocked up. lower value.
The alarm will be set after 3 consecutive trials. The second attempt It can happen in several ways :
foreseen a pause of 10 minutes instead of 1 to avoid a useless  the pump is disconnected (or the thermal protection is opened)
temperature increase of the pump.  or the triac is not connected to the load (hardware fault on the
This alarm forces a cycle pause and it is reset coming back from a power board).
fail. - the triac is not driven by the microprocessor while the sensing reads a
This alarm can be reset also pressing Start/pause button or resetting the lower value on the negative half wave of the signal.
current cycle. It can happen when the triac is short circuited.
EWX11, EWX13: EWX14:

The alarm can be set according to water drain flow values. It can happen in several ways:
The machine calculates the drain pump flow rate monitoring the water - the pump is disconnected (or the thermal protection is opened)
level every 5 seconds. - or the triac is not connected to the load (hardware fault on the
If the flow rate value decreases less a configurable threshold the alarm board).
will be set. - the triac is not driven by the microprocessor while the sensing reads a
For this new management we can configure the threshold and also the lower value (< 4,40 Volt) on the negative half wave of the signal. It can
timeout. happen when the triac is short circuited.
The alarm appears if these situations persist for 3 seconds during 2

E23 – DRAIN PUMP TRIAC FAILURE consecutive trials performed after a pause of 10 seconds.
There is an incongruent situation between the sensing of the triac that If the machine is in set-up the alarm is set immediately after the first trial.
drives the drain pump and the output given by the microprocessor.
This alarm management performs the safety drain cycle and forces the
EWX11: door opening.
The situation can happen in two ways: This alarm action is done only in case of triac not driven. In this case the
- The door is locked; the triac is driven by the microprocessor while the pump can start properly and drain the water. In this condition we are
sensing gives him a high value. It can happen in one half wave of the able to open the door and remove the power to the pump. In the other
power supply (diode mode) or in both half waves (driving circuit case we don’t perform the action (safety drain) to avoid useless
problems). overheating of the pump.
- The door is locked; the triac is not driven by the microprocessor while This alarm can be reset pressing Start/pause button, resetting the current
the sensing gives him a low value. It can happen in one half wave of cycle or switching off the machine.
the power supply (diode mode) or in both half waves (short circuit).

ALARMS SOFTWARE
MANAGEMENT
E24 – DRAIN PUMP TRIAC SENSING FAILURE This fault can be caused by a defective electronic pressure switch or due
The sensing of the drain pump triac gives to the microprocessor a signal to wiring/main boards problems. This alarm is not active in set-up phase.
out of the limits. This alarm forces a cycle stop with door locked and can be cancelled
EWX11, EWX13: resetting the current cycle or switching off the machine.
With the new sensing circuit is not possible read continuously a signal
fixed at 5 Volt (EWX11, EWX13) / a signal less 3.5 Volt (EWX14). E32 – ELECTRONIC PRESSURE SWITCH CALIBRATION
In fact when the pump is switched off on the negative half wave we have PROBLEMS.
to read a signal closed to 0 Volts (EWX11, EWX13) / 5 Volts (EWX14). At every cycle start, the electronic control performs a calibration of
electronic pressure switch.
This alarm management performs the safety drain cycle and forces the This procedure is executed at the beginning of a new cycle (during initial
door opening. draining step) and checks continuously the signal frequency coming from
This alarm can be reset pressing Start/pause button, resetting the current the electronic pressure switch.
cycle or switching off the machine. If this signal changes continuously value (variation greater than 2 mm of
water) until timeout expiration the alarm is set.
E25 – AQUA CONTROL SENSING FAILURE The timeout value is configurable on the GCF file and is called
The sensing of the aqua control system gives to the microprocessor a “ee_wc_lev_lscal_tout”.
signal out of the limits. Possible causes of this alarm can be:
With the new sensing circuit is not possible read continuously a signal - Defective water inlet valves,
fixed at 5 Volt. - Air trap system leaking,
In fact when the switch in opened on the negative half wave we have to - Pressure switch/sensor defective
read a signal closed to 0 Volts. - Wiring or main board defective
This alarm management performs the safety drain cycle and forces the This alarm forces:
door opening. - a cycle pause
This alarm can be reset pressing Start/pause button, resetting the current - and a new calibration on next cycle.
cycle or switching off the machine. This alarm can be reset also pressing Start/pause button or resetting the
current cycle.
E30 Cannot be cancelled switching off the machine.
The calibration procedure is also forced after a diagnostic cycle or on
E31 – ELECTRONIC PRESSURE SWITCH FAILURE the cycles executed after the set of this alarm. In this case, the machine
Frequency coming from electronic pressure switch is out of acceptable will perform a calibration step at every change phase until the procedure
limits for at least 5 seconds. The alarm will be set after 2 consecutive ends with success.
attempts performed after a pause of 10 seconds.
Valid values are 44.676 ÷ 36.130 Hertz.

ALARMS SOFTWARE
MANAGEMENT
E35 – WATER OVERLOAD E40
The overload pressure switch (virtual level managed by electronic
E41 – DOOR OPENED
pressure sensor) is on full state for a time longer than 15 seconds.
The door locking timeout has been exceeded or the door is opened.
When the machine is in alarm situation, the door is locked; the drain
The behaviour of the machine is different depending on the door lock
pump is activated until we will reach the empty level (anti-foam virtual
device type:
switches open) or, in any case, for 5 minutes.
- In case of the instantaneous one the timeout is 6 second. The machine
In case of abnormal behaviour (the level never goes to empty state) the
tries other 3 times and only after the last attempt the alarm is set
pump is turned off at least for 5 minutes. It’s switched-on again when
- In case of the traditional one the timeout is 20 second.
overload levels switches-on.
- In case of the instantaneous one with internal micro switch the alarm
This alarm cannot be reset by switching off the machine or pressing
appear immediately thanks to the presence of the internal micro
Start/Pause button.
switch able to detect if the door is opened.
To clear the alarm is necessary reset the current cycle.
This alarm forces a cycle pause and can be reset pressing Start/pause
button or resetting the current cycle.
This alarm cannot be set during stand-off because the pressure switch in
This alarm cannot be reset switching off the machine.
not powered by 5 Volts.
In top loader machines, when the alarm is already set, the machine tries
E38 – AIR TRAP CLOGGED for a configurable timeout to lock the door. This is done to avoid false
This alarm is set when we have no water level change during motor alarms due to mechanical interferences. Usually this timeout is of 1 minute
movement phases. and in this period the door lock is activated every 5 seconds. During the
The alarm appears if the pressure remains stable for al least 30 seconds. attempts if the door is closed successfully the alarm is cancelled and the
This condition can be caused by different causes: machine scan start the cycle normally.
- a real air trap clogged,
- a level sensor pipe clogged,
E42 – DOOR LOCK DEVICE FAILURE
- a motor belt broken,
The door remains closed when the opening is requested (at the end of
- or due to a motor tachometer problem (broken wiring).
the cycle for example).
This alarm forces the heating phase skip.
Even in this case, the behaviour of the machine is different depending on
This alarm cannot be reset switching off the machine or pressing
the door lock device type:
Start/Pause button.
- In case of the instantaneous one, the machine tries for 5 times to
To clear the alarm is necessary reset the current cycle.
unlock the door and only after the last attempt the alarm appears.
- In case of the traditional one the alarm appears after a 4 minutes and
15 seconds timeout.
The nominal time value necessary to open the traditional door lock
device can be summarized in :

ALARMS SOFTWARE
MANAGEMENT
- ~45 sec. At a temperature of 20 C; reset the current cycle or pressing Start/Pause button at the end of the
- ~70 sec. At a temperature of 65 C. safety drain.
button or resetting the current cycle. E45 – DOOR LOCK TRIAC SENSING FAILURE
The sensing of the door lock triac gives to the microprocessor a signal
out of the limits.
E43 – DOOR LOCK DEVICE TRIAC FAILURE The limits are different depending on the half wave of the power supply
There is an incongruent situation between the sensing of the triac that and the value refers to the conversion steps of the A/D converter.
drives the door lock device and the output given by the microprocessor.
The situation can happen in two ways: EWX11, EWX13:
- the triac is driven by the microprocessor while the sensing gives him a In the positive half wave the high value is 250 and the low value is 103,
high value while in the negative half wave the high value is 153 and the low value is
- the triac is not driven by the microprocessor while the sensing gives 5 (values referring at 230 Volt).
him a low value. It can happen in one half wave of the power supply
(diode mode) or in both half waves (short circuit). EWX14:
The alarm appears if this situation persists for 3 seconds. In the positive half wave the limit value is 250, while in the negative half
Before stopping the machine, if the door closed sensing is ON wave the limit is 5.
(DOOR_CLOSED_S = ON), a safety drain cycle is performed to empty the
machine because the safety is compromised. The alarm appears if the read value exceeds these intervals for a time
This alarm cannot be reset switching off the machine or pressing longer than 1 second.
Start/Pause button.
To clear the alarm is necessary reset the current cycle. The alarm appears if the read value exceeds these intervals for a time
longer than 1 second.
E44 – DOOR CLOSED SENSING FAILURE Before stopping the machine and opening the door, a safety drain cycle
is performed to empty the machine because the safety is compromised.
The door closed sensing is not working properly.
When the machine is in alarm, a power fail force the repetition of the
It has to give a sinusoidal wave to the microprocessor if the door is
safety drain cycle from the beginning. To clear the alarm is necessary
closed and a fixed value (2.5 Volts) if the door is open. If the
reset the current cycle or pressing Start/Pause button at the end of the
microprocessor reads a value different from these for a time longer than
safety drain (EWX11, EWX13).
3 seconds (EWX11, EWX13) / 1 second (EWX14), the machine is in alarm
situation.
Before stopping the machine and opening the door, a safety drain cycle
is performed to empty the machine because the safety is compromised.

ALARMS SOFTWARE
MANAGEMENT
E50 tachometer signal. The timeout is different depending on the step of
the drum movement and configurable in the range 1800÷3000 ms.
E51 – MOTOR TRIAC SHORT CIRCUIT - Second condition: Motor stopped (motor triac not driven)
There is an incongruent situation between the sensing of the triac that Thanks to the introduction of a new electronic circuit the tachometer
drives the motor and the output given by the microprocessor. generator can be tested before the starting of each movement phase.
This alarm respect of previous platforms can be detected only with door The circuit verifies if the tachometer is connected and not damaged
closed. (opened). It this way can be avoided any dangerous motor starting
The motor triac sensing gives to the microprocessor a low value but the without speed feedback that can cause cabinet hits, jumps, etc.
angle of the motor triac driving is less than 4000.
The value of the sensing refers to the conversion steps of the A/D
EWX11, EWX14:
converter. In both half waves the high value is 153 and the low value is
While motor is running, this alarm is set because of bad tachometer signal
103 (values referring at 230 Volt).
for example due to a no perfect connection of tachometer (unsettled
The angle of the motor driving is a value that indicates how long the triac
contacts) or a high level of electromagnetic noise. When this condition is
is kept on for each half wave, the value goes from 0 to 10000 and so the
detected the Motor Control SW power off the motor and goes into a
peak of the half wave is reached at 5000.
safety state waiting for an alarm reset command from MB.
The machine is in alarm if this situation persists for 0.5 sec. The alarm
appears immediately in set-up with door closed and in diagnostic phase,
The alarm in both conditions appears only after 5 trials during a normal
but only after 5 trials during a normal cycle. This procedure is done in
cycle. The first 4 trials separated by 5 minutes (time necessary to cool the
order to cool the system (motor and triac) and is composed by 5 trials
thermal protection) and the last one after 20 minutes. If the machine is still
separated by 5 minutes of pause except the last one that is separated by
in the alarm situation the alarm code is memorized and the machine is
20 minutes of pause.
stopped in safety condition.
If the machine is still in the alarm situation the alarm code is memorized
and the machine is stopped in safety condition.
After the second trial, if the problem is still present, we try to change the
To clear this alarm is necessary switch off the machine.
motor movement. The motor will run with delicate movement to try to
finish the cycle. This feature is configurable (enable or not) and is active
E52 – NO TACHOMETER SIGNAL only during prewash, washes and rinse phases on cotton and synthetics
EWX13: cycles.
This alarm can be set in two different ways according to motor status: To clear this alarm is necessary switch off the machine (EWX11, EWX13,
running or stopped (motor triac switched off). EWX14) or reset the current cycle (EWX11, EWX14).
- First condition: Motor Running.
No signal coming from tachometer during motor driving.
The machine goes in alarm condition when the motor is driven for a
configurable time and the microprocessor is not able to detect any

ALARMS SOFTWARE
MANAGEMENT
E53 – MOTOR TRIAC SENSING FAILURE this threshold (15A) is set by the hardware. This is a hardware protection.
The sensing of the motor triac gives to the microprocessor a signal out of The Motor Control Board power off the motor via hardware, than the
the limits. DSP SW goes into a safety state.
The limits are different depending on the half wave of the power supply The alarm appears only after 5 trials during a normal cycle. Every trial is
and the value refers to the conversion steps of the A/D converter. separated by 2 minutes of pause where the FCV board is switched off. At
In the positive half wave the high value is 250 and the low value is 103, the end of last trial if the machine is still in the alarm situation the alarm
while in the negative half wave the high value is 153 and the low value is code is memorized, the machine is stopped and the door will be opened.
5 (values referring at 230 Volt). To clear this alarm is necessary switch off the machine or reset the
The alarm appears if the read value exceeds these intervals for a time current cycle.
This alarm cannot be reset switching off the machine. E58 – FCV OVER CURRENT FAILURE
To clear the alarm is necessary reset the current cycle. A sudden abnormal motor phase currents is occurred. It could be due to
an abnormal or an over load of the motor. Furthermore, the wiring and
E54 – MOTOR DIRECTION RELAY FAILURE an electronic damage can cause this alarm too. The level of this software
The voltage value read on the motor triac sensing is too high. threshold (6A) is configurable via MB. The Motor Control Board power off
When the door is closed, the triac is not driven and all the relays are the motor via software, than the DSP SW goes into a safety state waiting
opened the board has to read a low voltage value, given by the internal for an alarm reset command from MB.
pull-up. The alarm appears only after 5 trials during a normal cycle. Every trial is
The machine is in alarm if this situation persists for a time longer than 3 separated by 10 seconds of pause where the FCV board is switched off.
seconds. At the end of last trial if the machine is still in the alarm situation the alarm
The alarm appears only after 5 trials during a normal cycle. The first 4 code is memorized, the machine is stopped and the door will be opened.
trials separated by 5 minutes (time necessary to cool the thermal To clear this alarm is necessary switch off the machine or reset the
protection) and the last one after 20 minutes. If the machine is still in the current cycle.
alarm situation the alarm code is memorized and the machine is stopped
in safety condition. E59 – FCV NOT FOLLOWING FAILURE
This alarm cannot be reset pressing Start/Pause button. No tacho signal for 3 seconds after new speed target different from zero.
To clear the alarm is necessary reset the current cycle or switch off the It occurs at the motor start up. It could be due to either motor wiring
machine. (motor phases and/or tachometer) or electronic damage. If the problem
This alarm is disabled in Electric test mode. is on tachometer circuitry (wiring or electronic) the Motor Control board
supplies the motor with a current limited to about 4 Arms. Under this
E57 – FCV CURRENT TRIP FAILURE condition, it runs at very low speed (~200rpm of motor) until the software
A sudden inverter current rising is occurred. It could be due to either a protection power off the motor. Therefore, DSP SW goes into a safety
short circuit between motor phases or an electronic damage. The level of state waiting for an alarm reset command from MB.

ALARMS SOFTWARE
MANAGEMENT
The alarm appears only after 5 trials during a normal cycle. Every trial is reset command from MB. The reset of alarm is enabled only if the dc bus
separated by 10 seconds of pause where the FCV board is switched off. voltage goes above a second voltage threshold (225V).
At the end of last trial if the machine is still in the alarm situation the alarm The alarm appears only after 5 trials during a normal cycle. Every trial is
code is memorized, the machine is stopped with the door locked. separated by 10 seconds of pause where the FCV board is switched off.
To clear this alarm is necessary switch off the machine or reset the At the end of last trial if the machine is still in the alarm situation the alarm
current cycle. code is memorized, the machine is stopped in safety conditions.
To clear this alarm is necessary switch off the machine or reset the
E5 current cycle.
E5A – FCV HEATING FAILURE

It occurs when the Heat Sink temperature goes above a configurable E5C – FCV OVER VOLTAGE FAILURE
threshold (88°C) for a configurable time (1s). In this case, it is due to either It occurs when the dc bus voltage goes above a configurable threshold
an over load conditions or electronic damage. Otherwise, it could be (430V) for a configurable time (5ms). It could be due to an electronic
causes by the opening of the NTC. This condition is detected after the damaged.
measured temperature stays at very low value (-11°C) for more than 20 Under these conditions, the Motor Control Board power off the motor via
seconds. software, than the DSP SW goes into a safety state waiting for an alarm
Under these conditions, the Motor Control Board power off the motor via reset command from MB. The reset of alarm is enabled only if the dc bus
software, than the DSP SW goes into a safety state waiting for an alarm voltage goes below a second voltage threshold (420V).
reset command from MB. The reset of alarm is enabled only if the heat The alarm appears only after 5 trials during a normal cycle. Every trial is
sink temperature goes within allowed temperature range. separated by 10 seconds of pause where the FCV board is switched off.
The alarm appears only after 5 trials during a normal cycle. Every trial is At the end of last trial if the machine is still in the alarm situation the alarm
separated by 2 minutes of pause. At the end of last trial if the machine is code is memorized, the machine is stopped in safety conditions.
still in the alarm situation the alarm code is memorized, the machine is To clear this alarm is necessary switch off the machine or reset the
stopped in safety conditions. current cycle.
To clear this alarm is necessary switch off the machine or reset the
current cycle. E5D – FCV UNKNOWN MESSAGE FAILURE
It is set when FCV cannot receive and/or transmit a message for more
E5B/E5H – FCV UNDER VOLTAGE FAILURE than 2 seconds. It is due to the communication wiring or an electronic
It occurs when the dc bus voltage goes below a configurable threshold damage.
(175V) for a configurable time (5ms). This alarm can happen if the Motor The alarm appears only after 5 trials during a normal cycle. Every trial is
Control board is not properly supplied due to either bad wiring or mains separated by 10 seconds of pause where the FCV board is switched off.
out of range. Furthermore, electronic could be damaged. At the end of last trial if the machine is still in the alarm situation the alarm
Under these conditions, the Motor Control Board power off the motor via code is memorized, the machine is stopped in safety conditions.
software, than the DSP SW goes into a safety state waiting for an alarm To clear this alarm is necessary switch off the machine or reset the
current cycle.

ALARMS SOFTWARE
MANAGEMENT
E5E – FCV- MOTHERBOARD COMMUNICATION FAILURE E62 – WATER OVERHEATING
There are communication problems in between FCV control board and The temperature read by the washing NTC is over then 88°C for a time
Motherboard. longer than 5 minutes.
Problems could be due to Hardware (problems on connectors for In order to maintain the machine in safety condition, a safety drain cycle
example disconnection, on FCV or mother board) or due to disturb (burst is performed (of course with a cool-down phase before and the door
on wiring). opening is forced.
The alarm appears after 25 seconds of missing communication. This alarm cannot be reset switching off the machine.
When the alarm is set the machine is stopped in safety conditions. To clear this alarm is necessary reset the current cycle or pressing
This alarm cannot be reset by switching off the machine or pressing Start/Pause button.
Start/Pause button.
To clear this alarm is necessary reset the current cycle or switch off the E66 – HEATING ELEMENT RELAY FAILURE.
machine.
EWX11:
There is an incongruent situation between the heater relay sensing and
E5F – FCV FAULT ALARM the status of the heater Neutral relay.
FCV control board is continuously asking for configuration parameters This fault can be detected only with door closed and due to the
due to a repetitive hardware reset. hardware configuration of the board we can have 2 different fault
The alarm appears only after 5 trials during a normal cycle. Every trial is conditions:
separated by 10 seconds of pause where the FCV board is switched off. - with Neutral Relay closed and Line relay switched off the sensing
At the end of last trial if the machine is still in the alarm situation the alarm circuit reads a signal in the following range :
code is memorized, the machine is stopped in safety conditions and the Main voltage/2 <= Heater Sensing < (Main voltage – Main voltage/16)
door opening is forced. - with both relays switched off the heater sensing reads a signal less
This alarm cannot be reset pressing Start/Pause button. than
To clear this alarm is necessary reset the current cycle or switching off the (Main voltage/8)
machine.
EWX13, EWX14:
E60 There is an incongruent situation between the heater relay sensing and
the status of the heater relay that connects the washing or the drying
E61 – WATER HEATING TIMEOUT
heating element.
The water heating timeout has been exceeded.
This fault can be detected checking the congruence between the relay
The timeout is a configurable parameter of the cycle description. It is set
status and two different sensing (one for the washing and one for the
at the beginning of each heating phase and decreased until the target
drying heating element).(EWX13) / the heater relay sensing (EWX14).
temperature is reached.
This allows the detection of all possible faults conditions (relay not driven,
This alarm forces the heating phase skip.
relay contact glue closed or opened, sensing damaged)
The alarm is not active in this platform.

ALARMS SOFTWARE
MANAGEMENT
If the heaters relay sensing remains in the faulty conditions for a time • ~ 120 KΩ versus Neutral
longer than 3 seconds, some component might be damaged and the This alarm doesn’t stop the machine as on the previous platform but only
safety of the machine is compromised. skip the heating phases (with both relay switched off the machine is in
When the fault condition is recognized the following actions will be done: safety conditions).
- a safety load procedure in order to cover the heating element This alarm cannot be reset switching off the machine.
comprehensive of a cool-down water load (if the temperature if To clear the alarm is necessary reset the current cycle or pressing
greater than 65°C). Start/pause button.
- and the door opening to leave the machine in a safety condition.
EWX13, EWX14:
To clear this alarm is necessary switch off the machine or reset the According to the hardware configuration of the board a current leakage
current cycle. can be detected only with door unlocked.
This alarm is present only in WD boards (EWX13). The alarm appears if the read value exceeds some thresholds for a time
longer than 12 seconds.
E68 – GROUND CURRENT LEAKAGE In detail the conditions to set the alarm are:
- if the heater sensing circuit reads a signal greater than
The voltage value read by Heater Relay sensing is out of limits.
Main voltage/2 - Main voltage/16 + 75
This can happen if we have a ground current leakage through the
- or if the heater sensing circuit reads a signal less than
heating element (washing or drying heater), or other components.
Main voltage/2 – Main voltage/16 - 45
EWX11:
According to the hardware configuration of the board we can detect a
With these thresholds we are able to detect a leakage less than:
current leakage versus Neutral only with door closed, whereas the
• ~ 80 KΩ (EWX13) / 90 KΩ (EWX14) versus Line
current leakage detection versus Line is always active.
• ~ 50 KΩ (EWX13) / 60 KΩ (EWX14) versus Neutral
The alarm appears if the read value exceeds some thresholds for a time
longer than 10 seconds.
EWX13
In detail the conditions to set the alarm are:
This alarm stops the machine; perform a safety water load in order to
- with door opened if the heater sensing circuit reads a signal greater
cover the heating element and force the door opening.
than
To clear the alarm is necessary reset the current cycle or pressing
Main voltage/2 + Main voltage/8 + Main voltage/16
Start/pause button or switch off the machine.
- or with door closed and both relays switched off if the heater sensing
circuit reads a signal:
EWX14
Greater than (Main voltage – Main voltage/16)
This alarm stops the machine and maintains the door opened.
Or
To clear the alarm is necessary reset the current cycle or switch off the
Less than (Main voltage/2 – Main voltage/16)
machine.
With these thresholds we are able to detect a leakage less than:
• ~ 90 KΩ versus Line

ALARMS SOFTWARE
MANAGEMENT
E69 – HEATING ELEMENT OPENED - Whereas in normal cycle mode the alarm will be set after a retrial
As on the previous alarm the voltage value read by Heater Relay sensing when the heating element is activated for 10 seconds and after that
is out of limits when the cycle is in execution and the heating element is was switched off and re-tested. If the faulty condition still persist the
not powered. alarm will be set.
This can happen due to a faulty component (some heating elements can
open at the end of heating phase) or really due to the thermo-fuses EWX11, EWX13, EWX14:
protection. To clear the alarm is necessary reset the current cycle by selector or
The alarm appears if the read value exceeds a specific range for a time pressing start/pause button at the end of cycle or simply switching off the
longer than “E69 timeout”. machine.
EWX11: EWX11, EWX13:

In detail the condition to set the alarm is: Note: during diagnostic cycles an “E69 alarm” can happen if the machine
- door closed, both relays switched off and sensing signal between has a current leakage from ~ 560 KΩ to ~ 120 KΩ versus Neutral. In this
Main voltage/2 + Main voltage/8 + Main voltage/16 case is necessary to check firstly the heating element and then the entire
and machine to identify the source of the current leakage.
Main voltage/2 - Main voltage/16
“E69 timeout” is fixed in 10 seconds, but we can have 2 different E6
behaviours according to machine status. In particular: E6A – HEATER RELAY SENSING FAILURE
- during diagnostic cycles after that timeout the alarm is set The sensing of the heater relay gives to the microprocessor a signal out
immediately, of the limits:
- whereas in normal cycle mode the alarm will be set only if the - greater than 250 A/D steps (fixed to 5 Volts) (EWX11);
temperature, during heating phases, remains stable for 10 minutes - or greater than 10 A/D steps on the negative half wave (sensing
consecutives. floating) (EWX11, EWX13, EWX14).
EWX13, EWX14: Appliances equipped with ultra Aqua Stop device can set this alarm if the
In detail the condition to set the alarm is: valve is broken or the wiring is damaged (EWX14).
- door closed, both relays switched off and sensing signal greater than The alarm appears if the read value exceeds these intervals for a time
Main voltage/2 - Main voltage/16 + 55 longer than 2.5 seconds.
or less than This alarm block the cycle keeping the door locked.
Main voltage/2 - Main voltage/16 + 75 This alarm is enabled also with the machine in stand-off state as the other
“E69 timeout” is fixed in 10 seconds, but we can have 2 different relay alarms
behaviours according to machine status. In particular: This alarm cannot be reset pressing the Start/Pause button.
- during diagnostic cycles after that timeout the alarm is set To clear the alarm is necessary reset the current cycle or switch off the
immediately, machine.

ALARMS SOFTWARE
MANAGEMENT
E6B – HEATING WD RELAY FAILURE - if the WD Relay is opened and the heater relay sensing circuit reads a
EWX11: signal less 10 steps or the Line WD relay sensing reads a signal less
There is an incongruent situation between the heater relay sensing and than 10 steps;
the status of the heater Line relay. - if the WD Relay is closed and both the heater relay sensing and the
This fault, according to the hardware configuration of the board can be heater wd relay sensing circuit reads a signal greater than 10 steps.
detected in 2 different ways: If the heater WD relay sensing remains in these conditions for a time
- If the Line Relay is opened and the heater sensing circuit reads a longer than 4 seconds, (2 seconds in diagnostic mode) some component
signal greater than : might be in a faulty condition and the safety of the machine is
(Main voltage – Main voltage/32) compromised.
- Or if the door is closed and both heater relays are switched on and When the fault condition is recognized the machine was stopped and the
the heater sensing circuit reads a signal less than door was opened.
(Main voltage/16) To clear this alarm is necessary switch off the machine or reset the
If the heater relay sensing remains in these conditions for a time longer current cycle or press a key at the end of safety cycle execution.
than 3 seconds, some component might be in a faulty condition and the
safety of the machine is compromised. E70
When the fault condition is recognized we will perform one of the E71 – WATER NTC FAILURE
following actions: The voltage value read on the NTC sensing is out of limits and it means
- safety water load procedure in order to cover the heating element, a that the NTC sensor is in open circuit or in short circuit.
cool-down water load if the temperature if greater than 65°C and the The limits are referred to the conversion steps of the A/D converter, the
door will maintained closed to leave the machine in a safety condition. high value is 250 and the low value is 5.
To clear this alarm is necessary switch off the machine or reset the The alarm appears if the read value exceeds this interval for a time
current cycle. longer than 5 seconds.
This alarm forces the washing heating phases skip and the door will be
EWX13: maintained closed.
There is an incongruent situation between the heater relay sensing and To clear the alarm is necessary reset the current cycle by selector or
the status of the heater WD relay. pressing start/pause button at the end of cycle.
This fault, according to the hardware configuration of the board can be This alarm is not active in set–up phase.
detected in several different ways: This alarm cannot be reset switching off the machine.
- For WM machines:
- if the WD Relay is opened and the heater relay sensing circuit reads a
signal less 10 steps;
E72 – OUTPUT DRYING NTC FAILURE
- or if the WD Relay is closed and the heater relay sensing circuit reads The voltage value read on the NTC sensing is out of limits and it means
a signal greater than 10 steps. that the NTC sensor is in open circuit or in short circuit. The limits are
- For WD machines: referred to the conversion steps of the A/D converter, the high value is
250 and the low value is 5.

ALARMS SOFTWARE
MANAGEMENT
The alarm can be set also if the temperature does not change of a E75 – DRYING CAPILLARY NTC FAILURE
configured number of degrees in a configured time during a drying step. The voltage value read on the NTC sensing is out of limits and it means
This alarm forces the drying heating phases skip. that the NTC sensor is in open circuit or in short circuit. The limits are
To clear the alarm is necessary reset the current cycle or pressing referred to the conversion steps of the A/D converter, the high value is
start/pause button at the end of cycle. 250 and the low value is 5.
This alarm cannot be reset switching off the machine. This alarm forces the drying heating phases skip.
This alarm is not active in set–up phase. To clear the alarm is necessary reset the current cycle or pressing
start/pause button at the end of cycle.
E73 – INPUT DRYING NTC FAILURE This alarm cannot be reset switching off the machine.
The voltage value read on the NTC sensing is out of limits and it means This alarm is not active in set–up phase.
that the NTC sensor is in open circuit or in short circuit. The limits are
referred to the conversion steps of the A/D converter, the high value is E76 – DRYING AUXILIARY NTC FAILURE
250 and the low value is 5. Not present
The alarm can be set also if the temperature does not change of a
configured number of degrees in a configured time during a drying step. E80
This alarm forces the drying heating phases skip.
To clear the alarm is necessary reset the current cycle or pressing E83 – WRONG SELECTOR POSITION READING
start/pause button at the end of cycle. The code read on the selector is not supported by the configuration
This alarm cannot be reset switching off the machine. data.
This alarm is not active in set–up phase.
E84 – RECIRCULATION PUMP TRIAC SENSING FAILURE
E74 – WATER NTC IN WRONG POSITION The sensing of the recirculation pump triac gives to the microprocessor a
If the wash NTC is not in its correct position on the tub and so during a signal out of the limits.
heating phase the wash temperature does not increase. With the new sensing circuit is not possible read continuously a signal
The alarm is set if the wash temperature does not increase of a fixed at 5 Volt (EWX13) / a signal less 3.5 Volt.(EWX14).
configured number of degrees in a configured time during a heating step. In fact when the pump is switched off on the negative half wave we have
This alarm forces the heating phases skip. to read a signal closed to 0 (EWX13) / 5 (EWX14) Volts.
To clear the alarm is necessary reset the current cycle or pressing This alarm management performs the safety drain cycle and forces the
start/pause button at the end of cycle. door opening.
This alarm cannot be reset switching off the machine. This alarm can be reset pressing Start/pause button, resetting the current
cycle or switching off the machine.

ALARMS SOFTWARE
MANAGEMENT
E85 – RECIRCULATION PUMP TRIAC FAILURE E86 – SELECTOR CONFIGURATION TABLE ERROR
There is an incongruent situation between the sensing of the triac that This alarm will be set by UI if the area containing the configuration
drives the drain pump and the output given by the microprocessor. thresholds for the selector is missing or corrupted.
EWX13: This alarm doesn’t allow cycle start.
The situation can happen in two ways: To clear the alarm is necessary reset the current cycle by selector or
- the triac is driven by the microprocessor while the sensing reads a pressing start/pause button at the end of cycle or simply switching off the
lower value. machine.
It can happen in several ways :
 the load is disconnected (or the thermal protection is opened) E87 – USER INTERFACE MICROCONTROLLER FAULT
 or the triac is not connected to the load (hardware fault on the
This warning is set when the user interface fails a certification protection
board).
check.
- the triac is not driven by the microprocessor while the sensing reads a
On UI with a faulty microcontroller memory will be set.
lower value on the negative half wave of the signal.
The alarm is not displayed.
It can happen when the triac is in short circuit.
To clear the alarm is necessary reset the current cycle by selector or
pressing start/pause button at the end of cycle or simply switching off the
EWX14:
machine.
It can happen in several ways:
- the pump is disconnected (or the thermal protection is opened)
E90
- or the triac is not connected to the load (hardware fault on the
board). E91 – COMMUNICATION ERROR BETWEEN UI AND
- the triac is not driven by the microprocessor while the sensing reads a MOTHERBOARD
lower value (< 4,40 Volt) on the negative half wave of the signal. There are communication problems in between User Interface and
It can happen when the triac is short circuited. Motherboard.
Problems could be due to Hardware (problems on connectors for
The alarm appears if these situations persist for 3 seconds during 2 example disconnection of user interface or of the motherboard) or due to
consecutive trials performed after a pause of 10 seconds. noise (burst on wiring).
If the machine is in set-up the alarm is set immediately after the first trial. In this case the cycle doesn’t start if the problem is detected at the
power-ON.
This alarm management performs the safety drain cycle and forces the The alarm is displayed on the display.
door opening. To clear the alarm is necessary reset the current cycle by selector or
This alarm can be reset pressing Start/pause button, resetting the current pressing start/pause button at the end of cycle or simply switching off the
cycle or switching off the machine. machine.

ALARMS SOFTWARE
MANAGEMENT
E92 – USER INTERFACE MOTHER BOARD PROTOCOL E97 – INCONGRUENCE BETWEEN SELECTOR AND CYCLE
INCONGRUENCE TABLES CONFIGURATION
The communication protocol in between user interface and motherboard The program id value read from the selector table, contained in the
is not aligned. This could be due to incompatible configuration between machine configuration data area, is not available in the cycle table
user interface and motherboard. This alarm is checked at the power-ON contained in the cycle configuration data area.
and the machine is stopped. This situation can be caused by a read error from FLASH or by a wrong
The alarm is displayed on the display. configuration file selected for the appliance configuration.
To clear the alarm is necessary to switch off the machine. When an error condition is detected the machine is blocked.
To clear the alarm is necessary switch off the machine or reset the current
E93 – MACHINE CONFIGURATION ERROR cycle.
There is an incongruent situation between the stored checksum and the
calculated one at the power-on of the machine. E98 – FCV AND MB PROTOCOL INCONGRUENCE
The configuration saved on the FLASH is divided into 3 parts, each one The communication protocol between FCV and motherboard is not
with a separated checksum. One of them is the machine configuration; aligned.
the others are related to the cycle. This could be due to incompatible configuration between FCV and
At the power-on, during the reading of the configuration, the machine motherboard.
calculates the checksum and compares it with the written one. This alarm is checked at the power-ON of FCV and the machine is
When an error condition is detected the machine is blocked. stopped.
The alarm is displayed on the display. To clear the alarm is necessary switch off the machine or reset the current
cycle.
E94 – CYCLE CONFIGURATION ERROR This alarm cannot be reset pressing the start/pause button.
There is an incongruent situation between the stored checksum and the
calculated one at the power-on of the machine.
E9
Differently from the E93 the checksum of the cycle configuration is E9C – USER INTERFACE WRONG CONFIGURATION
divided into two parts and so the machine has to check both. Configuration wrongly or not received correctly by UI
When an error condition is detected the machine is blocked. To clear the alarm is necessary reset the current cycle or pressing
The alarm is displayed by led and display. start/pause button at the end of cycle or simply switching off the
machine.

ALARMS SOFTWARE
MANAGEMENT
E9E – USER INTERFACE TOUCH FAILURE particular movement in order to check if the drum doors are properly
User Interface touch sensor not working. closed.
To clear the alarm is necessary reset the current cycle by selector or If at the end of the movement at 100 rpm the number of tachometer
pressing start/pause button at the end of cycle or simply switching off the impulses measured is less a configurable threshold the alarm is set.
machine. The fault condition usually can happen at the beginning of cycle when
user has forgotten to close the door lid. In this condition when motor
EA starts to run causes the belt exit.
EA1 – DSP SYSTEM FAILURE button or resetting the current cycle.
The electronic positioning system is not giving any signal to the
microprocessor during the positioning phase for a time longer than 10 EB
seconds, or is giving continuously the signal for a time longer than 10
seconds during a drum movement. EB1/EH1 – POWER SUPPLY FREQUENCY OUT OF LIMITS
The DPS gives to the microprocessor a signal once at drum turn. The Power supply period lower or higher than configured values (45 and 55
timeout is set at the beginning of each positioning phase and after each Hz).
signal, and decreased until another signal is sensed. The machine measures continuously the power supply period and if its
The positioning phase is skipped when alarm condition is detected. value exceeds a configurable interval the machine starts the power
failure management.
At the restart the machine waits a stable frequency value and measures
EA6 – DSP DOOR OPEN ALARM the reaching time needed, if it exceeds a prefixed timeout (5 sec.) the
EWX11, EWX13: machine is blocked in alarm condition.
This alarm is set when we read no impulses coming from DSP and the This alarm can be auto reset if the power supply period returns at normal
motor is running at e speed lower than 35 rpm. values.
If during the movement we don’t detect a change of DSP status, we
change the motor direction. If also in this conditions no impulses coming
from the DSP after the second trial we stop the machine and set the EB2/EH2 – POWER SUPPLY VOLTAGE TOO HIGH
alarm. The power supply voltage value is higher than the maximum accepted
The fault condition usually can happen at the beginning of cycle when value (~270 Volt).
user has forgotten to close the door lid. The machine measures continuously the power supply voltage and if its
In this condition when motor starts to run causes belt exit, so after the value exceeds the limit for a time longer than 5 seconds, the machine is
third trial the alarm will be set. blocked in alarm situation.
The limit is referred to the conversion steps of the A/D converter and the
EWX14: value is calculated in order to recognize the wrong reading of the
Each time the lid was closed, at the cycle start, the PB performs a voltage sensing.
This alarm can be auto reset if the power supplies voltage return at
normal values.

ALARMS SOFTWARE
MANAGEMENT
EB3/EH3 – POWER SUPPLY VOLTAGE TOO LOW The alarm is set if the line WD relay sensing remains in these conditions
The power supply voltage value is lower than the configured value (~175 for a time longer than 3 seconds.
Volt). When the fault condition is recognized we will perform a drain action to
The machine measures continuously the power supply voltage and if its empty the machine and allow the door opening.
value exceeds the configurable limit the machine starts the power failure This alarm cannot be reset switching off the machine.
management. To clear the alarm is necessary reset the current cycle or pressing
At the restart the machine waits a stable voltage value and measures the Start/Pause button.
reaching time needed, if it exceeds the 5 seconds timeout, the machine is
blocked in alarm situation. EBD/EHD – HEATER WD RELAY SENSING FAILURE.
The limit is referred to the conversion steps of the A/D converter and the EWX11:
value is calculated in order to recognize the wrong reading of the The sensing of the Line WD relay gives to the microprocessor a signal out
voltage sensing or a voltage value lower than the configured one. of the limits:
To avoid intermittence problem (due to a voltage level very close to the - less than 10 A/D steps on the negative half wave.
threshold) a hysteresis of 5VRMS is managed. It means that to restart, the The alarm appears if the read value exceeds these intervals for a time
supply voltage must go over the voltage threshold level by 5VRMS. longer than 3 seconds.
This alarm can be auto reset if the power supplies voltage return at When the fault condition is recognized we will perform a drain action to
normal values. empty the machine and allow the door opening.
EBC/EHC – LINE WD RELAY FAILURE To clear the alarm is necessary reset the current cycle or pressing
There is an incongruent situation between the Line WD relay sensing and Start/Pause button.
the corresponding relay.
This fault can be detected only with door closed and due to the EWX13:
hardware configuration of the board we can have 2 different fault The sensing of the heater WD relay gives to the microprocessor a signal
conditions: out of the limits:
- With relay switched on the line WD sensing reads a signal within these - Greater than 10 A/D steps on the negative half wave (sensing
2 thresholds: floating).
VdN_leakage = 255 – (MainVoltage /8 + MainVoltage /16); The alarm appears if the read value exceeds these intervals for a time
VdL_leakage = 255 – ( MainVoltage/8 + MainVoltage /2); longer than 2.5 seconds.
- with relay switched off the line WD sensing reads a signal less than the This alarm block the cycle keeping the door locked.
following threshold: This alarm is enabled also with the machine in stand-off state as the other
Vrl_glued = 255 – (MainVoltage /4 + MainVoltage /2 + MainVoltage relay alarms
/16); This alarm cannot be reset pressing the Start/Pause button.
machine.

ALARMS SOFTWARE
MANAGEMENT
EWX14: EWX14:
The sensing of the heater WD relay gives to the microprocessor a signal The situation can happen in several ways:
out of the limits: - the relay is driven by the microprocessor while the sensing returns a
- Greater than 10 A/D steps on the negative half wave (sensing high value.
floating). - the relay is not driven by the microprocessor while the sensing returns
The alarm appears if the read value exceeds these intervals for a time a low value.
longer than 2.5 seconds. Differently from the previous platform, the FCV relay sensing circuit is
This alarm block the cycle keeping the door locked. based on an enabling signal (used to reduce power consumptions in
This alarm is enabled also with the machine in stand-off state as the other stand-by) that allow the reading of the sensing only when needed.
relay alarms For this reason also if the enabling circuit is not properly working it was
This alarm cannot be reset pressing the Start/Pause button. set an alarm because it was not possible read correctly the relay status.
To clear the alarm is necessary reset the current cycle or switch off the The alarm appears if these situations persist for 1 seconds.
machine. This alarm management performs the safety drain cycle and forces the
door opening.
EBE/EHE – FCV RELAY FAILURE To clear the alarm is necessary reset the current cycle or switch off the
machine.
There is an incongruent situation between the sensing of the relay and
the driving circuit state.
EBF/EHF – FCV RELAY SENSING FAILURE
EWX11: The sensing of the FCV relay gives to the microprocessor a signal out of
The situation can happen in two ways: the limits.
- the door is locked, the relay is driven by the microprocessor while the The limits are different depending on the half wave of the power supply
sensing gives him a low value. It can happen in one half wave of the and the value refers to the conversion steps of the A/D converter.
power supply (diode mode) or in both half waves (driving circuit The alarm appears if the read value exceeds these intervals for a time
problems). longer than 1 second.
- the door is locked, the relay is not driven by the microprocessor while This alarm management performs the safety drain cycle and forces the
the sensing gives him a high value. It can happen in one half wave of door opening.
the power supply (diode mode) or in both half waves (short circuit). To clear the alarm is necessary reset the current cycle or switch off the
The alarm appears if these situations persist for 1 seconds. machine.
door opening.
machine.

ALARMS SOFTWARE
MANAGEMENT
EC Pressing start or resetting the current cycle will clear the alarm.
EC1 – ELECTRO VALVES BLOCKED.

EC4 – CURRENT SENSOR ALARM
This alarm can be set if the flow meter is running when no electro valves
This alarm can be set it the “current sensor” circuit is not working
are driven.
properly.
To set the alarm, the fault condition must persist for at least 60 seconds
The failure can happen in two different ways:
during normal cycles or for 4 second during diagnostic cycles.
- if the microcontroller is not able to adjust dynamically the offset value
When the machine is in alarm situation, the door is locked, the drain
related to the ZC current circuit;
pump is activated until all levels are empty (overload, 1st level and anti-
- or is the sensor is not reading any ZC current signal during a
boil switches open) or, in any case, for 5 minutes.
distribution phase.
In case of abnormal behaviour (one of the levels contact switch always
When the alarm was set every spinning is reduced at a safety speed
ON) the pump is turned off at least for 5 minutes. It’s switched-on again
value.
when overload levels switches-on.
machine.
machine.
EC8 - TY5_TRIAC_AL
EC2 – WEIGHT SENSOR COMMUNICATION ERROR
Triac TY5 according to power board type can be used to drive motor
There are communication problems in between Weight Sensor and
fan, hot valve or the water softener board.
Motherboard.
On the below alarm description, the expression “Load” will refer to one of
Problems could be due to Hardware (problems on connectors for
the previous listed loads (drive motor fan, hot valve or the water softener
example disconnection of Weight sensor or of the motherboard) or due
board).
to noise (burst on wiring).
There is an incongruent situation between the sensing of the triac that
No action is executed when alarm is detected.
drives the specific load and the output given by the microprocessor.
Only the weight information displayed into LCD module remains to 0.
It can happen in several ways:
Pressing start or resetting the current cycle will clear the alarm.
- the triac is driven while the sensing reads a higher value. It can
happen if the circuit is open for example the load is unplugged.
EC3 – WEIGHT SENSOR FAULT. - the triac is not driven by the microprocessor while the sensing reads a
The alarm can be set also if the weight sensor is disconnected, defective lower value. It can happen when the triac is short circuited.
or the configuration parameters stored on the sensor are missing. The alarm appears if these situations persist for 3 seconds during 2
In diagnostic mode the alarm can be set if during the execution of “Wash consecutive trials performed after a pause of 10 seconds.
heater test” step the amount of water loaded is less of 600gr. or greater If the machine is in set-up the alarm is set immediately after the first trial.
than 2000gr. This alarm management performs the safety drain cycle and forces the
No action is performed when alarm is detected. door opening.
Only the weight information displayed to LCD module remains to 0.

ALARMS SOFTWARE
MANAGEMENT
This alarm can be reset pressing Start/pause button, resetting the current ECB/EBH –DETERGENT DISPENSER WATER SOFTENER
cycle or switching off the machine.
BOARD FAULT
This alarm can happen if on the DDWS board there is at least one of the
EC9 - TY5_TRIAC_S_AL following faults:
The sensing of the triac gives to the microprocessor a signal out of the • Diverter position fault
limits. • Microcontroller Memory faulty
The limits are different depending on the half wave of the power supply • Power supply out of limits
and the value refers to the conversion steps of the A/D converter. In the The alarm appears only after 5 trials during a normal cycle. Every trial is
positive half wave the limit value is 250, while in the negative half wave separated by 10 seconds of pause where the satellite board is switched
the limit is 5. off. At the end of last trial if the machine is still in the alarm situation the
The alarm appears if the read value exceeds these intervals for a time alarm code is memorized, the machine is stopped.
longer than 1 second. This alarm cannot be reset pressing Start/Pause button.
Before stopping the machine and opening the door, a safety drain cycle To clear this alarm is necessary reset the current cycle or switching off the
is performed to empty the machine because the safety is compromised. machine.
ECC –WATER SOFTENER ASSEMBLY FAILURE
reset the current cycle.
This alarm can happen if on the WS assembly there is at least one of the
following faults:
ECA – DETERGENT DISPENSER WATER SOFTENER BOARD • Level float
COMMUNICATION ALARM • or Density float damaged.
There are communication problems in between DDWS satellite board The alarm appears in the following situations:
and Motherboard. - level or density float remains locked at the same state for the entire
Problems could be due to hardware (faulty components, wiring, etc.) or regeneration process (no float changes after the water loads or after
due to disturbs (burst on wiring) on the motherboard. the pump activation)
The alarm appears after 25 seconds during which the board performs The alarm is set at the end of the regeneration process, the alarm code is
continuous retries to restore the communication. memorized, and the machine is stopped.
To clear this alarm is necessary switch off the machine or reset the This alarm cannot be reset pressing Start/Pause button.
current cycle. To clear this alarm is necessary reset the current cycle or switching off the
machine.

ALARMS SOFTWARE
MANAGEMENT
ECD –WATER SOFTENER PUMP FAILURE ED3 – WDM HEATING ELEMENT RELAY SENSING FAILURE.
This alarm can happen if on the WS assembly there is the brine pump The sensing of the heater relay gives to the microprocessor a signal out
faulty. of the limits:
The alarm appears in the following situations: - greater than 980 A/D steps (fixed to 5 Volts);
- driving circuit switched on but the sensing reads no current flow; - or greater than 40 A/D steps on the negative half wave (sensing
- driving circuit switched off and pump active. floating).
When the faulty condition has been detected, the alarm code is The alarm appears if the read value exceeds these intervals for a time
memorized, and the machine is stopped. longer than 1 second.
This alarm cannot be reset pressing Start/Pause button. This alarm can be set only when the correspondent relay is switched off.
To clear this alarm is necessary reset the current cycle or switching off the To clear this alarm is necessary switch off the machine, reset the current
machine. cycle or pressing the Start/Pause button
ED
ED1 – WDM BOARD COMMUNICATION ALARM. ED4 – WDM HEATING ELEMENT2 RELAY FAILURE.
There are communication problems in between WDM satellite board and There is an incongruent situation between the sensing of the relay that
Motherboard. drives the drying heating2 relay and the output given by the
Problems could be due to hardware (faulty components, wiring, etc.) or microprocessor.
due to disturbs (burst on wiring) on the motherboard. The alarm appears if these situations persist for 5 seconds.
The alarm appears after 25 seconds during which the board performs This alarm skips the drying phase and tries to cool the machine.
continuous retries to restore the communication. To clear this alarm is necessary switch off the machine, reset the current
To clear this alarm is necessary switch off the machine or reset the cycle or pressing the Start/Pause button.
current cycle.
ED5 – WDM HEATING ELEMENT2 RELAY SENSING
ED2 – WDM HEATING ELEMENT RELAY FAILURE. FAILURE.
There is an incongruent situation between the sensing of the relay that The sensing of the heater relay gives to the microprocessor a signal out
drives the drying heating1 relay and the output given by the of the limits:
microprocessor. - greater than 980 A/D steps (fixed to 5 Volts);
The alarm appears if these situations persist for 5 seconds. - or greater than 40 A/D steps on the negative half wave (sensing
This alarm skips the drying phase and tries to cool the machine. floating).
To clear this alarm is necessary switch off the machine, reset the current The alarm appears if the read value exceeds these intervals for a time
cycle or pressing the Start/Pause button. longer than 1 second.
This alarm can be set only when the correspondent relay is switched off.

ALARMS SOFTWARE
MANAGEMENT
To clear this alarm is necessary switch off the machine, reset the current EWX14:
cycle or pressing the Start/Pause button. This alarm can be detected in two different ways according to the HW
configuration of the appliance.
ED6 – WDM THERMOSTAT SENSING FAILURE. In machines equipped with WD satellite module (EAX10500), the new
hardware configuration of the PCB allows the microcontroller to detect
The sensing connected to the thermostat gives to the microprocessor a
the action of both thermostats (manual and automatic).
signal out of the limits:
To detect this conditions we have defined 2 different thresholds as follow:
- greater than 980 A/D steps (fixed to 5 Volts);
H_thrs= 3 * (VBULK_READ/4) – (VBULK_READ /16);
- or greater than 40 A/D steps on the negative half wave (sensing
L_thrs = VBULK_READ /2;
floating).
The alarm appears if the read value exceeds these intervals for a time
According to these thresholds when the corresponding sensing reads a
value greater than H_thrs we have the automatic thermostat opened.
This alarm doesn’t stop the machine. The current cycle will be executed
While the manual thermostat action is recognized when both heater
normally.
relays are off and the sensing signal is between H_thrs and L_thrs.
To clear this alarm is necessary switch off the machine, reset the current
cycle or pressing the Start/Pause button.
On the contrary in machines where drying loads are driven directly from
PB, the HW configuration doesn’t allow the detection during cycle
ED7 – WDM THERMOSTAT OPENED. execution but only with door unlocked.
EWX11, EWX13 So the alarm can be set only before cycle start, in pause or at the end of
The new hardware configuration of the PCB allows the microcontroller to the cycle when an incongruent value is present on drying relay sensing
detect the action of both thermostats (manual and automatic). respect of heater relay sensing.
To detect this conditions we have defined 2 different thresholds as follow:
H_thrs= 3 * (VBULK_READ/4) – (VBULK_READ /16); In both situations when the alarm is set not action is executed. The cycle
L_thrs = VBULK_READ /2; continues normally.
According to these thresholds when the corresponding sensing reads a To clear this alarm is necessary switch off the machine, reset the current
value greater than H_thrs we have the automatic thermostat opened. cycle or pressing the Start/Pause button.
While the manual thermostat action is recognized when :
both heater relays are off and the sensing signal is between H_thrs and
ED8 – WDM FAN MOTOR TACHOMETER ABSENT.
L_thrs.
This alarm is set when the fan motor is running, and there is not
When the alarm is set not action is executed. The cycle continues
tachometer signal feedback.
normally.
This condition must persist for at least 5 seconds to set the alarm.
To clear this alarm is necessary switch off the machine, reset the current
The alarm will be set after 2 consecutive trials executed after a pause of
cycle or pressing the Start/Pause button.
10 seconds.
When the alarm is set the machine is blocked with the door opened.

ALARMS SOFTWARE
MANAGEMENT
The alarm cannot be cleared pressing the Start/Pause button. EDB – WDM MICROCONTROLLER FAULT
To clear this alarm is necessary switch off the machine or reset the This warning is set when the WDM board fails a certification protection
current cycle. check.
Will be set in presence of a faulty microcontroller memory.
ED9 – WDM FAN MOTOR DRIVING CIRCUIT FAILURE. The alarm is not displayed.
There is an incongruent situation between the “speed_set” signal and the To clear the alarm is necessary reset the current cycle by selector or
output given by the microprocessor. pressing start/pause button at the end of cycle or simply switching off the
In particular we can have two possible scenarios: machine.
- when the fan motor is running the “speed_set’ signal cannot be less
than 1 Volt; EDC – WDM HEATER OPENED ALARM
- when the fan motor is stopped the “speed_set” signal cannot be There is an incongruent situation between the sensing of heater_relay1
greater than 1 volt or fixed at 5 Volts. and heater_relay2.
The alarm appears if these situations persist for 3 seconds. In fact when both relay are switched off the related sensing must read
The alarm will be set after 2 consecutive trials executed after a pause of values within H_trhs and L_thrs threshold (values defined on the “ED7 –
10 seconds. WDM thermostat opened” alarm description.
When the alarm is set the machine is blocked with the door opened. If one of this information is outside these limits there is a possible heating
The alarm cannot be cleared pressing the Start/Pause button. element opened or unplugged.
To clear this alarm is necessary switch off the machine or reset the The alarm is set if the condition persist for at least 3 seconds, but the
current cycle. cycle continues normally using at least only one heating element.
EDA – WDM POWER SUPPLY ALARM. pressing start/pause button at the end of cycle or simply switching off the
There is no ZC signal or lower power supply for at least 5 seconds. machine.
Alarm will be cleared automatically when the ZC or the power supply
signals return to nominal condition. EDD – WDM GROUND CURRENT LEAKAGE ALARM
This board can be configured to work at : The voltage value read by Line WD Relay sensing is out of limits.
- 50 or 60 Hz This can happen if we have a ground current leakage through the drying
- and at different power supply values (for example 120 Volts instead of heating element.
230 Volts)
changing properly some parameters on the Group Configuration File. The alarm appears if the read value exceeds some thresholds for a time
When the alarm is set the machine is stopped. longer than 12 seconds.
The alarm cannot be cleared pressing the Start/Pause button. The alarm is active only when the door is closed and the conditions to set
To clear this alarm is necessary switch off the machine or reset the the alarm are the following:
current cycle. - if the line WD sensing circuit reads a signal:

ALARMS SOFTWARE
MANAGEMENT
greater than This alarm can be caused by a problem control or by an hardware
Neutral leakage = 255 – (Main voltage/8 + Main voltage/16) problem on the power module or on the current acquisition chain.
Or less than The alarm will be set after 5 consecutive trials executed after a pause of 1
Line Leakage = 255- (Main voltage/2 – Main voltage/8) minute.
At the end of last trial if the machine is still in the alarm situation the alarm
With these thresholds we are able to detect a leakage less than: code is memorized, and the machine is stopped.
• ~ 50 KΩ versus Neutral To clear the alarm is necessary reset the current cycle by selector or
• From ~ 50 KΩ to ~ 20 KΩ versus Line pressing start/pause button at the end of cycle or simply switching off the
machine.
A very low current leakage versus Line (< 20Kohm) can be exchanged as
a Line WD relay fault. EE3 – FAN OVERLOAD ALARM
This alarm is not managed (it cannot be set).
This alarm doesn’t allow the satellite board switching on. For this reason
all phases that foreseen a satellite board action will be skipped.
To clear the alarm is necessary reset the current cycle by selector or EE4 – FAN NOT FOLLOWING ALARM
pressing start/pause button at the end of cycle or simply switching off the This alarm is set if the fan isn’t rotating at the speed imposed. This alarm
machine. can be caused by ramps that are too high for the fan or if the rotor is
locked.
EE The alarm will be set after 15 consecutive trials executed after a pause of
10 seconds.
EE1 – FAN CURRENT TRIP FAILURE At the end of last trial if the machine is still in the alarm situation the alarm
This alarm is set if there is a hardware problem on the power module (for code is memorized, and the machine is stopped.
example an IGBT shorted) and the current immediately increases above To clear the alarm is necessary reset the current cycle by selector or
2.5 A. pressing start/pause button at the end of cycle or simply switching off the
The alarm will be set after 5 consecutive trials executed after a pause of 1 machine.
minute.
EE5 – FAN UNDER VOLTAGE ALARM
code is memorized, and the machine is stopped.
This alarm is set if the voltage input on the board is below 160 Vrms for a
time of 20 ms.. This alarm is managed with an hysteresis and so to go out
from this condition the input voltage must exceed the value of 176 Vrms.
machine.
The alarm will be set after 5 consecutive trials executed after a pause of 1
minute.
EE2 – FAN OVER CURRENT FAILURE At the end of last trial if the machine is still in the alarm situation the alarm
This alarm is set if the current of one fan phase increases above 0.8 A for code is memorized, and the machine is stopped.
a time of 0.6 ms .

ALARMS SOFTWARE
MANAGEMENT
To clear the alarm is necessary reset the current cycle by selector or This alarm can be caused by a high or low temperature or if the NTC is
pressing start/pause button at the end of cycle or simply switching off the broken (shorted or opened).
machine. The alarm will be set after 5 consecutive trials executed after a pause of
10 seconds.
EE6 – FAN OVER VOLTAGE ALARM At the end of last trial if the machine is still in the alarm situation the alarm
This alarm is set if the voltage input on the board is above282 Vrms for a
time of 20 ms.. This alarm is managed with an hysteresis and so to go out
from this condition the input voltage goes below the value of 275 Vrms.
machine.
The alarm will be set after 5 consecutive trials executed after a pause of 1
minute.
At the end of last trial if the machine is still in the alarm situation the alarm EE9 – FAN CONFIGURATION NOT READY ALARM
code is memorized, and the machine is stopped. This alarm is not managed (it cannot be set).
pressing start/pause button at the end of cycle or simply switching off the EEA – FAN POWER MODULE FAILURE
machine.
This alarm is not managed (it cannot be set).
EE7 – FAN PLUG NON CONNECTED ALARM EEB/EEH – COOLER FAN FAILURE
This alarm is set if one or more phase current are around zero for a
This alarm is set when the cooler sensing does not match the expected
certain time. A current phase must be under 20 mA for a time of 5
relay state or if the power line signal sensing is not valid (must toggle at
seconds. This problem can be caused by a phase detachment.
line frequency).
The alarm will be set after 5 consecutive trials executed after a pause of
This alarm doesn’t stop the cycle execution and will be set after 5
10 seconds.
consecutive trials executed after a pause of 1 minute.
machine.
machine.
EEC – COMPRESSOR FAILURE
This alarm is set when the Compressor sensing does not match the
EE8 – FAN NTC WRONG TEMPERATURE FAILURE
expected relay state or if the power line signal sensing is not valid (must
This alarm is set if the temperature near the power module of the fan
toggle at line frequency).
board is above 109 C° for a time of 5 seconds or if the temperature is
The alarm will be set after 20 minutes. This time is necessary to
below -5C° for a time of 5 seconds. This alarm is managed with a
understand if the fault condition is caused by the compressor or the
hysteresis and the values to go out from this condition are: 0C° and 99C°.
internal thermo protector.

ALARMS SOFTWARE
MANAGEMENT
The drying cycle process will not be stopped. It is not possible, with this kind of configuration, to distinguish the one
To clear the alarm is necessary reset the current cycle by selector or from the other.
pressing start/pause button at the end of cycle or simply switching off the In this case the Aqua Control warning is displayed.
machine. When the alarm is set the machine is blocked.
The alarm cannot be cleared pressing the Start/Pause button.
EF To clear this alarm is necessary reset the current cycle or switch off the
machine.
EF1 – FILTER CLOGGED WARNING
The problem is put in evidence during a drain phase. If the virtual AB
EWX14:
level doesn't go to empty state after a configurable time during a drain
This warning is managed only for appliances equipped with Aqua
phase.
Control system.
The filter-clogged warning is displayed (on a dedicated led or on the
This warning is displayed when the aqua control switch is continuously
display) only at cycle end.
closed for at least 3 seconds.
This warning happens before the Wash Drain Alarm.
door opening.
EF2 – FOAM WARNING The alarm cannot be cleared pressing the Start/Pause button.
When at the end of the washing phase foam is detected during the spin To clear this alarm is necessary reset the current cycle or switch off the
(virtual AB level remains closed) the drain pump is activated. If after 5 machine.
attempts the foam is still detected the warning is set but displayed only if
the relative LED phase is configured. A rinse is added and the cycle
EF4 – LOAD LOW PRESSURE
continues regularly.
This warning is set when electro valves are switched on and flow meter is
not running.
EF3 – ACQUA CONTROL WARNING. The condition must persist for 3 seconds and is symptom of tap closed,
EWX11, EWX13: flow meter blocked or electro valve not working properly.
This warning is set for washing machine with Aqua Control system. Warning comes out during water load steps and is only displayed. No
This warning is displayed only in this situation: actions are performed.
The triac isn’t driven by the microcontroller but DRAIN_TY_S reads a low Alarm will be cleared automatically when the water flow return to
value. So two situations could be possible: nominal condition.
- The triac is in short circuit.
EF5 – LOAD UNBALANCED
door opening.
This warning is set when the last spinning is skipped due to an unbalance
- The Aqua Control is active (DRAIN_TY_S is floating and a “low” value
to high.
is read by the micro).
This means that the unbalance algorithm has tried to balance the load
without success and so the spinning phase is skipped.

ALARMS SOFTWARE
MANAGEMENT
This warning is not displayed and is only stored for the service force.
EF6 – SAFETY RESET

This warning is set when the machine fails a certification protection check.
When it recognizes a possible safety risk the machine “reset” itself and
restarts again.
Can be set also if the machine is driven externally by a PC and the
“Remote control mode” isn’t activated. In this case reset itself to avoid
wrong load activations.
EF7 - DRY FILTER ALARM

This warning is set when the air drying filter is not closed or missing.
The warning is set after 1 minute of drying filter absence and the machine
goes in pause state.
The filter presence is detected by a micro switch positioned closed to the
drying filter. For this reason a not appropriate warning can be set in case
of micro switch not working properly.
This warning is displayed on the user interface
The alarm can be cleared pressing the Start/Pause button.
EF8 – SALT MISSING

This warning is set when the machine fails to complete a regeneration
process due to an insufficient salt quantity presence on the salt box.
It’s a reminder for the customer to refill the salt box.
Can be set also if the water softener device or water softener sensors
were defective.
In particular the density float can be trapped, or the sensor board was
defective
pressing start/pause button at the end of the cycle.

ALARMS SOFTWARE
MANAGEMENT
16 ALARMS TABLE
The alarm codes listed in the table below are divided by platform: EWX11, EWX13, EWX14.
ENABLED
ALARM
EWX13
EWX14
ALARM DESCRIPTION FAULT CONDITION POSSIBLE¶FAULT MACHINE¶ACTION/STATUS RESET KEY
EWX11
CODE
Tap closed or water flow too low

Wrong drain pipe position
Water load timeout expired
Water inlet valve defective START
YES
YES
YES
E11 Difficulties in water fill for washing (load timeout for water Cycle Paused with door locked
Air trap system leaking RESET
loads at level)
Pressure switch defective
Wiring or main board defective
Water tap closed or water flow too low
Water load timeout expired
Water load problems during drying Water inlet valve defective START
YES
YES
YES
E12 during fabric detach phase Cycle Paused with door locked
cycle Air trap system leaking RESET
(5 minutes - closed tap test)
Water flow too low
Global water load timeout
Water inlet valve defective START
YES
YES
YES
E13 Water leakage expired (maximum water Cycle Paused with door locked
Air trap system leaking RESET
quantity reached)
Air trap systems clogged
Drain pipe blocked up
Blocked/dirty filter
Water drain timeout expired START
Drain pump defective
YES
YES
YES
E21 Difficulties in draining for washing (measured for each drain Cycle Paused (after 2 attempts) ON/OFF
phase of a washing cycle) RESET
Wiring or main Board defective
Drain pump rotor locked
Drain pipe blocked up
Virtual anti-boiler pressure Blocked/dirty filter
Water drain problems during drying START
YES
YES
YES
E22 switch ON during a drying Drain pump defective Cycle Paused

cycle RESET
cycle Pressure switch defective
Wiring or main Board defective
Incongruence between drain
Drain pump defective Safety Drain cycle
YES
YES
YES
E23 Drain pump triac failure pump triac sensing and triac RESET
Wiring or main board defective Cycle stops with door unlocked
status
Wrong input signal to Safety Drain cycle
YES
YES
YES
E24 Drain pump triac sensing failure Main board defective RESET
microprocessor Cycle stops with door unlocked
Wrong input signal to Safety Drain cycle

YES
YES
E25 Aqua control sensing failure Main board defective RESET

-
microprocessor Cycle stops with door unlocked

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Frequency of electronic Pressure sensor defective
YES
YES
YES
E31 Electronic pressure switch faulty Cycle blocked with door locked RESET
pressure switch out of limits Wiring or main Board defective
Water inlet valve defective
Air trap system leaking
Frequency of electronic Pressure switch/sensor defective
Electronic pressure switch START
YES
YES
YES
E32 pressure switch not stable Drain pipe blocked up Cycle Paused
calibration problems RESET
during draining phase Blocked/dirty filter
Drain pump defective
Water inlet valve defective Cycle blocked
Overload pressure switch on
Air trap systems leaking Safety drain cycle
YES
YES
YES
E35 Water Overload full state for a time longer RESET
Pressure switch defective Drain pump always in operation (5
than 15 seconds
Wiring or main board defective minutes ON, 5 minutes off, etc)
Water level doesn’t change Air trap system clogged
YES
YES
YES
E38 Air trap system clogged for at least 30 sec. during Pressure sensor pipe clogged Heating Phase skipped RESET
drum rotations Motor belt broken
Door lock timeout expired Door lock device defective START
YES
YES
YES
E41 Door opened Cycle Paused
(20 seconds) Wiring or main board defective RESET
Door lock device defective
Door still locked when
Wiring or main board defective START
YES
YES
YES
E42 Door lock device failure opening (timeout of 4 Cycle Paused

Current leakage between heater RESET
minutes)
element and earth
Incongruence between door
Door lock device defective Safety Drain cycle activation
YES
YES
YES
E43 Door lock device triac failure lock device triac sensing RESET
Wiring or main board defective Cycle blocked
and triac status
Wrong input signal to Safety Drain cycle activation
YES
YES
YES
E44 Door closed sensing failure Main board defective RESET

microprocessor Cycle blocked

YES
YES
YES
E45 Door triac sensing failure Main board defective RESET

Motor triac faulty (in short Main board defective Cycle blocked after 5 attempts
E51 Motor triac short circuit ON/OFF
YE
S
-
circuit) Current leakage from motor or wiring with door unlocked

Motor defective
Bad or no signal from Cycle blocked after 5 attempts ON/OFF
YES
YES
YES
E52 Tachometer faulty Motor Wiring or Motor Control board

tachometer with door locked RESET
defective
Wrong input signal to
YES
E53 Motor triac sensing failure Main board defective Cycle blocked RESET
-
microprocessor

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Voltage level on motor triac

sensing too high when all
Main board defective
YES
E54 Motor relay burned (always closed) relays are switched off (Not Cycle blocked after 5 attempts RESET
-
Current leakage from motor or wiring
enabled in ELECTRIC TEST
MODE)
Motor defective
High current on inverter Cycle blocked after 5 trials with ON/OFF
YES
YES
E57 FCV Current trip Motor Wiring or Motor Control board
-
(>15A) door locked RESET
defective
Motor defective, Motor Wiring or
High current on motor phase Cycle blocked after 5 trials with ON/OFF
YES
YES
E58 FCV Over current Motor Control board defective,
-
(>4.5A) door locked RESET
abnormal working condition
Motor defective
No tacho signal from Cycle blocked after 5 trials with ON/OFF
YES
YES
E59 FCV Not Following Motor Wiring or Motor Control board
-
tachometer for 3 seconds door locked RESET
defective
High temperature on Heat
Over load condition, Motor Control Cycle blocked after 5 trials with ON/OFF
YES
YES
E5A FCV Heating Sink (>88°C) or NTC of FCV
-
board defective door locked RESET
board open
Dc bus voltage above the Motor Control board defective Cycle blocked after 5 trials with ON/OFF
YES
YES
E5C FCV Over Voltage
-
allowed value (430V) Power line voltage too high door locked RESET
Transmission line noisy /
Message received by FCV is FCV defective ON/OFF
YES
YES
E5D FCV Unknown Message ---

-
not correct MB defective RESET

Communication wiring problems
Wiring defective
Protocol communication
FCV defective, WD defective ON/OFF
YES
YES
E5E FCV-MB Communication between FCV and MB not Cycle blocked after 5 trials
-
UI defective RESET
aligned
MB defective, Weight defective
FCV control board defective or
FCV control board is Cycle blocked after 5 trials with ON/OFF
YES
YES
E5F FCV Fault communication wiring problems or

-
continuously in reset door unlocked RESET

main board defective
Dc bus voltage bellow the FCV mains wiring Motor Control board Cycle blocked after 5 trials with ON/OFF
YES
YES
E5H FCV Under Voltage

-
allowed value (175V) defective door locked RESET

Washing NTC defective
Insufficient heating during washing Washing heating timeout START
YES
YES
YES
E61 Washing heater element defective Heating phases skipped

cycle expired RESET
Water temperature higher Washing NTC defective
Safety Drain cycle
YES
YES
YES
E62 Overheating during washing cycle than 88°C for a time longer Wash heater element defective RESET
Cycle stopped with door unlocked
than 5 minutes Wiring or main board defective

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
EWX11: EWX11, EWX13:

Heating element relay (versus Main board defective
Neutral) failure Current leakage between wash heater
Incongruence between
EWX13: element and earth Safety load cycle. ON/OFF
YES
YES
YES
E66 heater relay sensing and
Heater relay failure (active only for EWX14: Stop of the cycle with door locked RESET
relay status
WD) Main board defective
EWX14: Current leakage between Wash/drying
Heater or drying relay failure heater element and earth
EWX11, EWX13:
Current leakage between wash heater
Voltage value on heater
element and earth START
YES
YES
YES
E68 Ground current leakage sensing different from Cycle blocked with door opened
EWX14: RESET
Vmains value
Current leakage between wash or dry
heater element and earth
Voltage value different from Wash heating element faulty (thermo
START
YES Vmains value when heating fuses opened)
YES
YES
E69 Washing heating element opened No actions ON/OFF
element is not powered Wiring defective
RESET
during the cycle execution Main board defective
Wrong input signal to Main board defective
YES
YES
E6A Heating relay sensing failure YES microprocessor Ultra aqua stop device or wiring faulty
Cycle blocked with door locked RESET
Incongruence between Main board defective

E6H Safety load cycle ON/OFF
YES
YES
Heater wd relay (versus Line) failure heater relay sensing and Wash heating element faulty
-
(E6B) Stop of the cycle with door locked RESET

relay status Wiring defective
Wrong input signal to
Washing NTC defective START
YES
YES
YES
E71 Washing NTC failure microprocessor (open circuit Heating phases skipped
Wiring or main board defective RESET
or short circuit)
Voltage value out of limit Output drying NTC defective START
YES
YES
YES
E72 Output drying NTC failure Drying heating phases skipped

(open circuit or short circuit) Wiring or WD board defective RESET
Voltage value out of limit Input drying NTC defective START

YES
YES
YES
E73 Input drying NTC failure Drying heating phases skipped

Washing NTC sensor badly positioned

The washing temperature
YES
YES
YES
E74 Washing NTC badly positioned NTC sensor faulty Heating phases skipped RESET
does not increase
Voltage value out of limit Capillary NTC defective START

YES
E75 Drying Capillary NTC failure Drying heating phases skipped

-
Voltage value out of limit Auxiliary NTC defective START

YES
E76 Drying auxiliary NTC failure Drying heating phases skipped

-

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Selector position code value Wrong configuration data on

START
YES
YES
YES
E83 Wrong selector reading not supported by the microprocessor Reset cycle
RESET
configuration data Main board defective
EWX13:
Recirculation pump / Motor fan triac
sensing failure Wrong input signal to Safety Drain cycle
YES
YES
E84 Main board defective RESET
-
EWX14: microprocessor Cycle stops with door unlocked
Recirculation pump triac sensing
failure
EWX13:
EWX13: Recirculation pump or motor fan
Recirculation pump / Motor fan triac defective
Incongruence between triac Safety Drain cycle
YES
YES
E85 alarm Wiring or main board defective RESET
-
sensing and triac status Cycle stops with door unlocked
EWX14: EWX14:
Recirculation pump triac alarm Recirculation pump defective
Wrong or missing selector
START
Incorrect configuration of configuration data on UI
YES
YES
YES
E86 Selector table configuration error --- ON/OFF
the User Interface microprocessor - User interface
RESET
defective
No actions to be performed. If still START
User interface
YES
YES
YES
E87 User Interface microcontroller fault User interface defective present replace the User Interface ON/OFF
microcontroller damaged
Board RESET
Communication problem Wiring defective, or UI, MB, Motor, WD,
YES
YES
YES
E91 UI-MB communication error --- RESET

between UI and MB Weight board defective,
Main board incompatible with user
YES
YES
YES
E92 UI-MB protocol incongruence error between UI and MB not Cycle blocked OFF/ON
interface board
compatible
Incorrect configuration of Incorrect configuration data
YES
YES
YES
E93 Machine configuration error Cycle blocked OFF/ON

appliance Main board defective
Incorrect configuration of Incorrect configuration data

YES
YES
YES
E94 Cycle Configuration error Cycle blocked OFF/ON

washing cycles Main board defective
Incongruence between selector and Incorrect configuration data
YES
YES
YES
E97 program selector and cycle Cycle blocked RESET

cycles configuration Main board defective
configuration
Main board incompatible with FCV
YES
YES
YES
E98 FCV_MB protocol incong. Error between FCV and MB not Cycle blocked OFF/ON
control board
aligned
ON/OFF
Configuration wrongly or
YES
YES
YES
E9C User Interface Configuration fault Display Board No actions START

not received
RESET

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
YES
YES
YES
E9E UI touch fault Touch display not working Display Board No actions OFF/ON

Not drum position sensing START
YES
YES
YES
EA1 DSP system failure DSP sensor failure Skip of the drum positioning phase
during motor activation RESET
Main motor belt broken
Not impulses coming from
DSP sensor failure START
YES
YES
YES
EA6 DSP door open failure DSP sensor during motor Cycle paused
Main motor belt broken RESET
activation
Lid open
Power supply period
EH1 Wrong or disturbed Power Supply line. Wait for nominal power supply
YES
YES
YES
Power supply frequency out of limits lower/higher than OFF/ON
(EB1) Main board defective conditions
configured values
MAIN_V sensing input
YES
YES
YES
Power supply voltage too high voltage value greater than OFF/ON
configured value
MAIN_V sensing input
YES
YES
YES
Power supply voltage too low voltage value lower than OFF/ON
configured value
Zero Watt relay not working
EH4 OFF/ON
YES
YES
Zero Watt relay alarm and machine still switched Main board defective No actions
-
(EB4) RESET
on
Incongruence between line Safeties drain cycle
EHC ON/OFF
YES
Line WD relay alarm WD relay sensing and relay Main board defective Stop of the cycle with door
-
(EBC) RESET
status opened
EHD Wrong input signal to
YES
YES
YES
Heater WD relay sensing alarm Main board defective Cycle blocked with door locked RESET
(EBD) microprocessor
Incongruence between FCV Relay defective
EHE Safety Drain cycle activation, stop
YES
YES
FCV Relay failure safeties relay sensing and FCV sensing circuit defective RESET
-
(EBE) of the cycle with door opened

FCV relay status Wiring or main board defective
Input voltage value on
EHF Safety Drain cycle activation, stop
YES
FCV relay sensing failure microprocessor always to Main board defective RESET
-
(EBF) of the cycle with door opened

0V or to 5V
Cycle blocked
Water drain up to anti-boil level or
Flow meter running with Electro valves defective/blocked max. 5 minutes with door locked.
YES
YES
YES
EC1 Electro valves blocked RESET

electro valves switched OFF Main board defective When O.L. blocked drain pump
ON/OFF for 5/5 minutes
continuously
Communication problem Wiring defective
START
YES
YES
EC2 Weight sensor communication error between Weight sensor and Weight Sensor defective No actions
-
RESET
MB MB defective

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Weight sensor defective

Signal coming from sensor START
YES
YES
EC3 Weight sensor fault Main board defective No actions
-
out of limits RESET
Wiring
Current sensor for AGS Spinning reduced at safety speed
YES
EC4 Current sensor failure Main board defective RESET
-
estimations faulty. value
TY5 triac load device defective (motor

Incongruence between TY5 Safety Drain cycle activation
YES
EC8 TY5 triac failure fan/hot valve/water softener board) RESET
-
triac sensing and triac status Cycle blocked
YES
EC9 TY5 triac sensing failure Main board defective RESET
-
DD-WS board defective
No communication between START
Detergent Dispenser Water Softener Wiring between MB and DD-WS,
YES
ECA motherboard and DD-WS Cycle blocked ON/OFF
-
-
board communication alarm Main Board defective, UI defective,
board RESET
Weight defective, FCV defective
DD-WS board defective:
START
ECH Detergent Dispenser Water Softener diverter faulty,
YES
WSD assembly defective Cycle blocked ON/OFF
-
(ECB) board failure microcontroller damaged,

RESET
power supply out of limits
Level or Density Float defective or
mechanically blocked START
No changes in Level or
YES
ECC WS Sensor failure Detergent Dispenser Water Softener Cycle blocked ON/OFF
-
Density Floats
board defective, wiring between RESET
sensors and DD-WS
Brine pump defective, START
YES
ECD WS pump failure wiring between pump and DD-WS, Cycle blocked ON/OFF
-
driving and sensing circuit

DD-WS board faulty RESET
WD board defective
No communication between START
Wiring between MB and WD
YES
YES
YES
ED1 WD board communication alarm motherboard and WD Cycle blocked ON/OFF

Main Board defective, UI defective
board RESET
Weight defective, FCV defective
Incongruence between WD WD board defective START
YES
YES
YES
ED2 WD heating element1 relay failure heating1 relay sensing and Wiring, thermostats defective Skip drying phase ON/OFF
heating1 relay status Main Board defective RESET
START
WD heating element1 sensing relay
YES
YES
YES
ED3 Signal out of the limits WD board defective Skip drying phase ON/OFF
failure
RESET
Incongruence between WD WD board defective START
YES
YES
YES
ED4 WD heating element2 relay failure heating2 relay sensing and Wiring, thermostats defective Skip drying phase ON/OFF
heating1 relay status Main Board defective RESET

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
START
WD heating element2 sensing relay
YES
YES
YES
ED5 Signal out of the limits WD board defective Skip drying phase ON/OFF
failure
RESET
START
Signal of thermostat sensing
YES
YES
YES
ED6 WD thermostat sensing failure WD board defective No actions ON/OFF
out of limits
RESET
EWX11, EWX13:
Incongruence between WD
heating 1 and 2 relay
sensing or thermostat EWX13:
sensing out of limits Manual or automatic thermostat
EWX14: opened
With satellite board: Wiring, WD board defective START¶ON
YES
YES
YES
ED7 WD thermostat failure Incongruence between WD EWX11, EWX14: No actions /OFF¶RESE
heating 1 and 2 relay Manual or automatic thermostat T
sensing or thermostat opened
sensing out of limits. Wiring, WD board defective, drying
Without satellite: heater element
heater and drying relay
sensing.
Fan Motor defective
Bad or no signal from ON/OFF
YES
YES
YES
ED8 WD fan motor tachometer absent Fan Motor Wiring or WD board Skip drying phase
tachometer RESET
defective
Incongruence between fan
ON/OFF
YES
YES
YES
ED9 WD fan motor driving circuit alarm motor status and the driving WD board defective Skip drying phase
RESET
circuit sensing signal
Power supply period
START
WD Power lower/higher than Wrong or disturbed Power Supply line. Wait for nominal power supply
YES
YES
YES
EDA ON/OFF
Supply alarm configured values or power WD board defective conditions
RESET
supply values out of limits
START
EDH WDM microcontroller No actions to be performed. If still
YES
YES
YES
WDM microcontroller fault WDM board defective ON/OFF

(EDB) damaged present replace the WDM Board
RESET
Incongruence between START
Drying heating elements opened,
YES
YES
YES
EDC WDM heating element opened WDM heating 1 and 2 relay No actions ON/OFF
unplugged, or wiring
sensing RESET
START
WDM Ground Current leakage Line WD sensing out of Current leakage between drying heater
YES
YES
EDD Drying phases skipped. ON/OFF

-
alarm nominal working thresholds element and earth

RESET
The power module current START
Fan Wiring or Fan Control board
YES
YES
EE1 Fan current trip failure immediately increases Cycle blocked ON/OFF
-
defective
above 2.5 A. RESET

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Fan defective
The current of one fan Fan Wiring or Fan Control board START
YES
YES
EE2 Fan over current failure phase increases above 0.8 defective Cycle blocked ON/OFF
-
A for a time of 0.6 ms Abnormal working condition (high RESET
friction on the fan)
This alarm is not managed
YES
YES
EE3 Fan over load alarm - - -
-
(it cannot be set)
Fan defective
This alarm is set if the fan START
Fan Wiring or Fan Control board
YES
YES
EE4 Fan not following alarm isn’t rotating at the speed Cycle blocked ON/OFF
-
defective (abnormal working condition
imposed RESET
i.e. high friction on the fan)
This alarm is set if the
START
voltage input on the board The mains voltage is under 160 Vrms
YES
YES
EE5 Fan under voltage alarm Cycle blocked ON/OFF
-
is below 160 Vrms for a time Fan control board defective
RESET
of 20 ms
START
voltage input on the board The mains voltage is above 282 Vrms
YES
YES
EE6 Fan over voltage alarm - Cycle blocked ON/OFF
is above282 Vrms for a time Fan control board defective
RESET
of 20 ms
This alarm is set if one or
more phase current are
Fan defective START
around zero for a certain
YES
YES
EE7 Fan plug not connected Fan Wiring or Fan Control board Cycle blocked ON/OFF
-
time. A current phase must

defective RESET
be under 20 mA for a time of
5 seconds.
temperature near the power
module of the fan board is START
Fan Control board defective (Over
YES
YES
EE8 Fan NTC wrong temperature alarm above 109 C° for a time of 5 Cycle blocked ON/OFF
-
load condition)
seconds or if the RESET
temperature is below -5C°
for a time of 5 seconds
YES
YES
EE9 Fan CFG not ready - - -

-
(it cannot be set).

YES
YES
EEA Fan power module failure - - -

-
(it cannot be set).

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
This alarm is set when the

Cooler sensing does not
match the expected relay Cooler Fan defective START
YES
YES
EEB Cooler Fan failure state or if the power line Cooler Fan wiring defective No action ON/OFF
-
signal sensing is not valid Fan Control board defective RESET
(must toggle at line
frequency)
This alarm is set when the
Compressor sensing does
Compressor defective or thermal
not match the expected START
protection action
YES
YES
EEC Compressor failure relay state or if the power No action ON/OFF
-
Compressor wiring
line signal sensing is not RESET
Fan control board faulty
valid (must toggle at line
frequency).
Difficulties to drain. Virtual
Filter clogged or dirty Warning displayed at the end of START
YES
YES
YES
EF1 Filter clogged warning AB level remains in full state
Drain pipe clogged/kinked/too high the cycle RESET
after an established time
Virtual AB level in full state Excessive detergent dosing
Alarm displayed after 5 attempts
YES
YES
YES
EF2 Foam warning during spin phase at the end Drain filter dirty or clogged RESET
(if specific LED configured)
of the washing phase Drain pipe kinked or clogged
EWX11, EWX13: EWX11:
DRAIN_TY_S “low” if triac not Water on the basement
activated and Aqua Control Aqua Control defective
present on the machine Drain pump thermal protection action ON/OFF¶R
YES
YES
YES
EF3 Aqua Control warning Drain pump activated

EWX14: EWX13, EWX14: ESET
Aqua control sensing signal Water on the basement
high (in appliance equipped Aqua Control defective
with safety device)
Flow meter stooped with Tap closed/low pressure of incoming
YES
YES
YES
EF4 Water load low pressure No actions RESET

electro valves switched on water
Final spin phase skipped
START
YES
YES
YES
EF5 Load too unbalanced due to a high unbalance Load unbalanced No actions
RESET
load
MB microcontroller No actions to be performed. If still
YES
YES
YES
EF6 Safety reset Main Board defective -

damaged present replace the Main Board
Drying Filter not closed
Drying Filter not present or
Switch not working properly START
YES
YES
EF7 Drying Filter not present switch not working properly Pause
-
Switch wiring defective or Main Board RESET

during a drying cycle
defective

ALARMS TABLE
ENABLED
ALARM
EWX13
EWX14
EWX11
CODE
Insufficient salt quantity on Water softener device, water softener

START
YES
EF8 Salt missing warning salt box or defective water sensors, or wiring defective No actions
-
RESET
softener device Salt missing

ALARMS TABLE
17 PROGRAMS PROFILE
The purpose of this paragraph is to explain the cycles in a simple way.

For each Main Cycle there are two graphs:
1. drum speed (green line);
2. water level (blue line) and wash temp (red line).
17.1 COTTON, 40°C, 1600RPM

PROGRAMS PROFILE
17.2 SYNTHETICS, 40°C, 1200RPM

PROGRAMS PROFILE
17.3 DELICATE, 40°C, 1200RPM

PROGRAMS PROFILE
17.4 WOOL, 30°C, 1200RPM

PROGRAMS PROFILE
17.5 SANITISE, 60°C, 1600RPM

PROGRAMS PROFILE
17.6 QUICK 20MIN 3KG, 30°C, 1200RPM

PROGRAMS PROFILE
17.7 SPORT JACKET, 40°C, 800RPM

PROGRAMS PROFILE
17.8 BLANKET, 40°C, 800RPM

PROGRAMS PROFILE
17.9 JEANS, 40°C, 1200RPM

PROGRAMS PROFILE
18 DEFINITION OF TERMS, ACRONYMS AND ABBREVIATIONS
WM Washing Machine
WD Washer Dryer
UI User Interface
PCB Printed Circuit Board
MB Main board, Motherboard
AB Anti Boiling
NTC Negative Temperature Coefficient
MCF Machine Configuration File
CCF Cycle Configuration File
FCV Field Control Vectorial, generally used to indicate motor
control board
DSP Digital Signal Processors
DDWS Detergent Dispenser assemblies with integrated a Water
Softener
DV DiVerter
WS Water Softener
DD Detergent Dispenser
Hot EV Electro-Valve to load hot hard water directly into the tub
Soft EV Electro-Valve to load soft water in the DD
Hard EV Electro-Valve to load hard water in the DD
FM Flow-Meter sensor
WSP Water Softener Pump
RTO Resin Tank Outlet to DV
D&L Density & Level sensors
DM Diverter Motor

DEFINITION OF TERMS,
ACRONYMS AND

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Customer Care - EMEA

WASHING MACHINES & WASHER DRYERS

Publication number: 599 802-898 EN Edition: 10/2016 - Rev.0.0

The purpose of this Service Manual is to provide Service Engineers who

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4.1 TC5 AND TC4 LEVELS

4.1.1 CONTROL PANEL

Here the application pictures:

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Function Button 1 Button 2

4.2 TC3 AND TC2 LEVELS

4.2.1 CONTROL PANEL

Here the application pictures:

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4.2.2 BUTTONS COMBINATIONS

Function Button 1 Button 2

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4.3.1 CONTROL PANEL

Here the application pictures:

4.3.2 BUTTONS COMBINATIONS

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In the former case, switching machine off when door is locked, it is

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The currently selected program is indicated by a single LED indicator

Where Hi-fi selector is used the behaviour is always the same.

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4.5.1.2 POWER OFF TRANSITION

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A multi-tone buzzer is provided to sound in following cases:

Volume level is pre-fixed and can’t be changed by user. The behaviour is

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5.1.1 CONTROL PANEL

Series 5 is requested only on TL washing machines. Here the application picture:

5.1.2 BUTTONS COMBINATIONS

Default Extra Rinse (*) 4 5

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5.2.1 CONTROL PANEL

5.2.2 BUTTONS COMBINATIONS

Function Button 1 Button 2

Default Extra Rinse (*) 4 5

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5.3.1 CONTROL PANEL

5.3.2 BUTTONS COMBINATIONS

Function Button 1 Button 2

The Child Lock combination is highlighted on the control panel graphics.

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5.4.1 CONTROL PANEL

5.4.2 BUTTONS COMBINATIONS

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5.5.1 CONTROL PANEL

5.5.2 BUTTONS COMBINATIONS

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5.6.1 ON/OFF BUTTON 5.6.2 STAND-OFF MODE BEHAVIOUR

In the former case, switching machine off when door is locked, it is

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To reset a cycle in progress just press the On/Off button.