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MMPC-001 202212

(1) The document is an exam for a Master's in Business Administration that contains 7 pages and covers management functions, organizational processes, and a case study. (2) The exam has two sections - Section A contains short questions and Section B is a compulsory long-form case study question. (3) The case study involves two workers, Bhola and Nathu, who were fired for violating a rule requiring each employee to punch their own time card. Their appeal brings up issues around rule enforcement and considering employee circumstances.

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38 views7 pages

MMPC-001 202212

(1) The document is an exam for a Master's in Business Administration that contains 7 pages and covers management functions, organizational processes, and a case study. (2) The exam has two sections - Section A contains short questions and Section B is a compulsory long-form case study question. (3) The case study involves two workers, Bhola and Nathu, who were fired for violating a rule requiring each employee to punch their own time card. Their appeal brings up issues around rule enforcement and considering employee circumstances.

Uploaded by

msk_1407
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

No.

of Printed Pages : 7 MMPC-001


MASTER OF BUSINESS ADMINISTRATION
(MBA)/MASTER OF BUSINESS
ADMINISTRATION IN BANKING AND
FINANCE (MBF)
Term-End Examination
December, 2022

MMPC-001 : MANAGEMENT FUNCTIONS AND


ORGANISATIONAL PROCESSES

Time : 3 hours Maximum Marks : 100


Weightage : 70%

Note :
(i) There are two sections, A and B.
(ii) Attempt any three questions from Section A. All
questions carry equal marks.
(iii) Section B is compulsory and carries 40 marks.

SECTION A

1. Describe and discuss various functions of


management and the challenges encountered for
organisational effectiveness.

2. Briefly discuss the steps involved in planning


process and its necessity. What is Management
by Objectives and what are its benefits ?
Explain.

MMPC-001 1 P.T.O.
3. Describe time and motion study and its
advantages. How does Architectural Ergonomics
impact the efficiency and productivity of the
workers ?

4. What is the importance of controlling function in


an organisation ? Briefly explain the process of
control in an organisation.

5. Write short notes on any three of the following :


(a) Economic Model of Decision-making
(b) Scalar Principle
(c) Importance of Communication

(d) Organisational Culture


(e) Resistance to Change

MMPC-001 2
SECTION B

6. Read the following case carefully and answer the


questions given at the end :

The ABC Manufacturing Company is a metal


working plant under the direction of a Plant

Manager who is known as a strict disciplinarian.


One day a foreman noticed Bhola, one of the
workers at the time-clock punching out two

cards, his own and the card of Nathu, a fellow


worker. Since it was the rule of the company
that each man must punch out his own card, the
foreman asked Bhola to accompany him to the
Personnel Director, who interpreted the incident
as a direct violation of a rule and gave
immediate notice of discharge to both workers.

The two workers came to see the Personnel


Director on the following day. Nathu claimed

innocence on the ground that he had not asked


for his card to be punched and did not know at
the time that it was being punched. He had been
offered a ride by a friend who had already

MMPC-001 3 P.T.O.
punched out and who could not wait for him to
go through the punch-out procedure. Nathu was
worried about his wife who was ill at home and
was anxious to reach home as quickly as
possible. He planned to take his card to the
foreman the next morning for reinstatement, a
provision sometimes exercised in such cases.
These circumstances were verified by Bhola. He
claimed that he had punched Nathu’s card the
same time he punched his own, not being
conscious of any wrongdoing.

The Personnel Director was inclined to believe


the story of the two men but did not feel he could
reverse the action taken. He recognized that

these men were good workers and had good


records prior to this incident. Nevertheless, they
had violated a rule for which the penalty was
immediate discharge. He also reminded them
that it was the policy of the company to enforce
the rule without exception.

MMPC-001 4
A few days later the Personnel Director, the
Plant Manager, and the Sales Manager sat
together at lunch. The Sales Manager reported
that he was faced with the necessity of notifying
one of their best customers that his order must
be delayed because of the liability of one
department to conform to schedule. The
department in question was the one from which
the two workers had been discharged. Not only
had it been impossible to replace these men to
date, but disgruntlement over the incident had
led to significant decline in the cooperation of
the other workers.

The Personnel Director and the Sales Manager

took the position that the discharge of these two


valuable men could have been avoided if there
had been provision for considering the
circumstances of the case. They pointed out that
the incident was costly to the company in the
possible loss of a customer, in the dissatisfaction
within the employee group, and in the time and

MMPC-001 5 P.T.O.
money that would be involved in recruiting and
training replacements.

The Plant Manager could not agree with this


point of view. ‘‘We must have rules if we are to
have efficiency; and the rules are no good unless

we enforce them. Furthermore, if we start


considering all these variations in
circumstances, we will find ourselves loaded
down with everybody thinking he is an
exception.’’ He admitted that the grievances
were frequent but countered with the point that
they could be of little consequence if the contract
agreed to by the Union was followed to the
letter.

Questions :

(a) Identify the core issues in the case.

(b) Place yourself in the position of the


Personnel Director. Which of the following
courses of action would you have chosen and
why ?

(i) Would you have discharged both men ?

MMPC-001 6
(ii) Would you have discharged Bhola only ?

(iii) Would you have discharged Nathu only ?

(iv) Would you have discharged neither of


them ? Justify your choice of decision.

(c) What policy and procedural changes would


you recommend for handling such cases in
the future ?

MMPC-001 7 P.T.O.

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