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Interview Questions

The document contains a structured interview questionnaire and probing questions for understanding a business's current processes. The questionnaire includes 14 questions to understand the key processes, challenges, bottlenecks, objectives, roles, metrics, definitions of success, technologies, workflows, areas for optimization, data and reporting needs, and any additional insights. The probing questions provide additional areas of inquiry about technology, business goals, pricing, marketing, security, and important considerations for requirements elicitation.

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Hannah karim
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34 views

Interview Questions

The document contains a structured interview questionnaire and probing questions for understanding a business's current processes. The questionnaire includes 14 questions to understand the key processes, challenges, bottlenecks, objectives, roles, metrics, definitions of success, technologies, workflows, areas for optimization, data and reporting needs, and any additional insights. The probing questions provide additional areas of inquiry about technology, business goals, pricing, marketing, security, and important considerations for requirements elicitation.

Uploaded by

Hannah karim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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QUEZON CITY UNIVERSITY

San Bartolome, Novaliches, Quezon City


Bachelor of Science in Information Technology

STRUCTURED INTERVIEW QUESTIONNAIRE

Questions for Business Process

1. What are the processes or operational processes currently implemented in your business?

2. What are the primary challenges or pain points you currently face in the business
processes?

3. Can you describe the bottlenecks, inefficiencies, or areas where the processes break
down?

4. What are the objectives you hope to achieve by improving these processes?

5. Who are the involved people in this process, and what are their roles?

6. Are there any key performance indicators or metrics to measure the success of these
processes?

7. How do you define success in these processes once improvements are made?

8. What technologies or tools do you use to support processes?

9. Can you describe the workflow of this process, who approves things and responds to
things?

10. Are there any areas of the workflow that can be optimized?

11. What data or reporting requirements are essential for these processes, and how are they
currently met?

12. How can data analysis and reporting be improved to support decision-making?

13. Are there any ethical, environmental, or sustainability considerations relevant to these
processes?

14. Is there anything else you'd like to add or any additional insights you can provide
regarding these processes?
QUEZON CITY UNIVERSITY
San Bartolome, Novaliches, Quezon City
Bachelor of Science in Information Technology

POSSIBLE PROBING QUESTIONS

Technology and IT
1. If you have an existing IT system or tools, when was the last time your technology was
assessed or updated?

2. Are there any emerging technologies or trends that you're interested in adopting for your
business?

3. What is the skill set and experience level of your current IT team or IT service providers?

Business goals and processes


4. What are your short-term and long-term business goals?

5. How do you handle data management, storage, and backup in your organization?

6. How do you currently handle inventory management and supply chain logistics?

7. How do you manage vendor relationships and procurement for food ingredients and
supplies?

8. How do you manage customer interactions, including orders, reservations, and feedback?

9. Are there any food delivery or online ordering platforms you currently use or are
interested in integrating into your business?

10. Do you currently use any POS (Point of Sale) systems, and are you interested in
upgrading or customizing them for your specific needs?

11. Are you interested in leveraging mobile apps or online platforms to engage with
customers, offer promotions, or enable online ordering?

Pricing and Marketing


12. What is your approach to menu management and pricing strategies?

13. Do you have a loyalty program or customer rewards system?


QUEZON CITY UNIVERSITY
San Bartolome, Novaliches, Quezon City
Bachelor of Science in Information Technology

14. What is your strategy for managing and utilizing customer data for marketing and
personalization?

Security
15. How do you ensure data security and privacy for customer information, including
payment data, and what measures do you have in place to protect against cyber threats?

7 Important Elicitation
1. Needs - Frame with numbers
2. Constraints - Time, budget,
3. Do I know what I need to know?
- What does this take?
- Do I know the technology
- Do I know the needed employees?
- Do I know the needed chuchuchu, etc.
4. Who or what can provide this info?
5. How will I collect the information? Using the requirement elicitation techniques
6. When I collect the information?
7.

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