Clinic

Management
System
PRD - Clinic Management System

Table of Content
Table of Content 2
Overview 4
Product Summary 5
Product Background: 5
Product Goals 6
Key Users 8
Superadmin: 8
Admin: 8
Physicians and Consultants: 9
Pharmacy Managers: 9
Reception Staff: 9
Nurse: 10
Technicians: 10
Key Features 11
Patient Registration: 11
Vital Recording: 11
Diagnosis and Prescription: 12
Visit Printouts: 12
Pharmacy Inventory Management: 12
Optician Services: 13

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PRD - Clinic Management System

Glasses Store Inventory: 13

Role-Based Access Control: 14
Business Statistics: 14
Billing and Payment Management: 14
Staff Management: 15
Document and Image Storage: 15
Notifications and Reminders: 15
Product Requirements 16
1. Web-Based and Secure Hosting: 16
2. Internet Connectivity: 16
3. Printing Support: 16
Conclusion 17

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PRD - Clinic Management System

Overview
This document serves as a roadmap for the development of the
Hospital or Clinic Management System. It offers a detailed insight into
the core objectives of the system, the key users and their roles, the
critical features that will be incorporated, and the user interfaces that
will be accessible to streamline operations.

Additionally, this document outlines the technical requirements

and infrastructure necessary for the system's successful
implementation. By providing this comprehensive overview, it aims to
serve as a foundation for the successful development and deployment
of a healthcare management system that is not just efficient but also
patient-centric.

In the sections that follow, we will delve deeper into the specific
product goals, user profiles, and features that will drive the
development of this system. We will explore how the system will
accommodate varying user roles, allowing for efficient patient
management and operations while ensuring data security and integrity.

Furthermore, the technical requirements and the hosting

infrastructure necessary for a secure and reliable system will be
discussed. This document represents the critical initial step in bringing
this innovative healthcare management solution to life, ultimately
transforming the way clinics and healthcare facilities operate for the
better.

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PRD - Clinic Management System

Product Summary
The Hospital or Clinic Management System is an innovative and
integrated web-based solution aimed at revolutionizing the way small
healthcare facilities operate. In response to the growing demand for
efficient patient record management and enhanced clinic operations,
this system has been meticulously designed to cater to the unique
needs of clinics that offer a range of services, including pharmacy,
diagnostics, and optician services.

Product Background:

In today's fast-paced world, healthcare facilities, regardless of their

size, are faced with the complex challenge of managing patient records
and clinic operations seamlessly. The need for a comprehensive solution
that simplifies patient registration, vital recording, diagnosis,
prescription management, inventory control, and reporting has never
been more critical.

This product has emerged as a direct response to these

challenges, aiming to address the needs of clinics that offer a wide
spectrum of services. By offering a single, integrated platform for
patient management and operations, this system empowers healthcare
providers to focus on what they do best—caring for patients.

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PRD - Clinic Management System

Product Goals
How might we... streamline and enhance clinic operations
for small healthcare facilities while maintaining accurate patient
records, improving the patient experience, and ensuring efficient
inventory control?

This question serves as the guiding light for the development of our
Hospital or Clinic Management System.

In the pursuit of this vision, we have outlined the following product

goals:

1. Efficient Clinic Operations: Our primary goal is to create a system

that streamlines various aspects of clinic operations. This includes
optimizing patient registration, simplifying vital recording,
enabling efficient diagnosis and prescription management, and
ensuring that inventory control is a breeze. Additionally, we aim to
enhance reporting capabilities to provide valuable insights into
clinic performance.

2. Accurate Patient Records: In the healthcare domain, precision is

paramount. We are committed to maintaining and securing
accurate patient records. Our system will capture comprehensive
details of patient visits, diagnoses, and prescriptions, ensuring that
healthcare providers have the right information at their fingertips
when making crucial decisions.

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PRD - Clinic Management System

3. Improved Patient Experience: We understand that patient

satisfaction is of the utmost importance. We aim to improve the
overall patient experience by providing detailed printouts of their
visits. These printouts will not only serve as records but also as a
valuable communication tool between patients and healthcare
providers.

4. Inventory Control: Efficient inventory management in the

pharmacy and glasses store is a vital goal. By reducing shortages
and overstock, our system ensures that the right medications and
eyewear are always available, meeting patient needs effectively.

5. Diagnostics and Optician Services: We are dedicated to

facilitating diagnostic tests and optician services, going beyond
traditional clinic operations. Our system will support test
scheduling, test reporting, and the management of eye diagnoses
and prescriptions for glasses or lenses.

6. Role-Based Access Control: To ensure data security and maintain

the confidentiality of patient information, we will provide
role-based access control. Different user roles will have varying
levels of access, allowing healthcare providers and administrators
to manage information effectively while adhering to privacy
regulations.

These product goals represent our commitment to delivering a

comprehensive, user-friendly, and secure Hospital or Clinic
Management System. We envision a system that not only simplifies
clinic operations but also enhances the patient experience, ultimately
contributing to improved healthcare services.

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PRD - Clinic Management System

Key Users
In crafting a solution that caters to the diverse needs of a
healthcare facility, it is crucial to understand the distinct roles and
responsibilities of our users.

From the visionary Superadmin to the diligent Technicians, each

user brings a unique set of skills and tasks to the table. Let's explore
these key users and their roles in more detail:

Superadmin:

- The Guiding Hand: The Superadmin, often the business owner or

manager, wields complete control over the system. They oversee
the entire operation, from setting the system's course to assigning
user roles.
- Control at Their Fingertips: With the ability to define who does
what, the Superadmin ensures that the system operates in line
with their vision and the clinic's objectives.

Admin:

- The Orchestrator: Admins are pivotal in user management. They

can add new users, define their access levels, and set read
permissions, giving them a unique role in shaping the user
ecosystem.
- Gatekeepers of Roles: Admins play a significant role in deciding
who accesses the system, what they can see, and how they
interact with it. Their influence helps maintain security and
efficiency.

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PRD - Clinic Management System

Physicians and Consultants:

- The Medical Minds: Physicians and Consultants are at the core of

healthcare provision. Their role involves recording patient
diagnoses and prescriptions with precision and care.
- Patient Care Advocates: These users are the healthcare advocates
who ensure that patients receive the right diagnosis and
treatment plans, contributing to better patient outcomes.

Opticians:

- The Visionaries: Opticians focus on eye health, providing eye

diagnoses and prescriptions. Their role extends to the
management of eyeglasses and lenses, ensuring patients can see
the world clearly.

Pharmacy Managers:

- Inventory Stewards: Pharmacy Managers are responsible for

managing pharmacy inventory efficiently. They also have access to
patient prescriptions to fulfill medication needs accurately.
- Supply and Demand Experts: By maintaining inventory levels and
aligning them with patient needs, Pharmacy Managers keep
operations running smoothly.

Reception Staff:

- Frontline Heroes: Reception Staff are the first point of contact for
patients. Their duties encompass patient registration, handling
payments, and providing printouts of visit details.
- Patient-Facing Ambassadors: Reception Staff play a crucial role in
ensuring that patients feel welcomed and cared for during their
visits.

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PRD - Clinic Management System

Nurse:

- The Health Monitors: Nurses are responsible for recording vital

signs and patient vitals during each visit, providing essential data
for diagnosis and treatment.
- Vital Information Providers: Nurses contribute to the accuracy
and completeness of patient records, aiding in precise diagnosis
and care.

Technicians:

- Diagnosis Report Specialists: Technicians are involved in

diagnostic test reporting. They enter data into the system,
ensuring that diagnostic test results are accurately recorded.
- Data Accuracy Guardians: Technicians play a critical role in
maintaining the integrity of diagnostic test records, which are
integral to patient care.

These key users collectively form the backbone of the Hospital or Clinic
Management System, each with a crucial role to play in ensuring that
healthcare operations run smoothly, patients receive the care they
need, and the system operates securely and efficiently.

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PRD - Clinic Management System

Key Features
The following key features are carefully crafted to empower clinics
and healthcare professionals with tools for efficient patient record
management, prescription handling, inventory control, and diagnostic
services. From patient registration to inventory management and
business statistics analysis, this system encompasses all aspects of
healthcare operations. Let's delve into each of these features to
understand how they can transform your clinic's efficiency and patient
care.

Features User Story

Patient Registration: - As a front-desk receptionist,

I want to be able to
Register patients, capturing their efficiently register new
personal details, medical history, patients by capturing their
and contact information, including personal information and
phone numbers. contact details, including
phone numbers, to
streamline the check-in
process.

Vital Recording: - As a nurse, I want to record

patient vitals during each
Record patient vitals during each visit, including weight,
visit, including weight, height, height, blood pressure, and
blood pressure, sugar levels, and sugar levels, so that we
other relevant health parameters. have accurate and
up-to-date health data for
each patient's medical
record.

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PRD - Clinic Management System

Features User Story

Diagnosis and Prescription: - As a physician, I want to

record patient diagnoses
Record diagnoses made by and issue prescriptions with
physicians or consultants, and issue ease, ensuring that
prescriptions for medications or accurate medical records
treatments. The system should are maintained for every
enable accurate and secure patient's visit.
management of medical records.

Visit Printouts: - As a front-desk staff

member, I want to generate
Generate detailed visit printouts for detailed visit printouts for
patients, including their vitals, patients, including their
diagnosis, and prescribed vitals, diagnosis, and
medications. These printouts prescribed medications, so
should serve as comprehensive that patients have
records for patients to reference. comprehensive records for
their reference.

Pharmacy Inventory - As a pharmacy manager, I

Management: want to efficiently manage
pharmacy inventory, view
Efficiently manage pharmacy patient prescriptions, and
inventory by tracking stock levels, track stock levels, ensuring
ordering and restocking medicines, that we have the right
and viewing patient prescriptions. medicines in stock and can
This feature ensures that the fulfill prescriptions
pharmacy is well-stocked and can accurately.
fulfill prescriptions accurately.

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PRD - Clinic Management System

Features User Story

Diagnostics Integration: - As a patient, I want to

schedule diagnostic tests,
Facilitate diagnostic test and as a technician, I want
scheduling, reporting, and to upload test reports,
management. Patients can request whether through scanning
and schedule diagnostic tests, and or photos, to associate
technicians can upload test reports, them with patients' records,
either through scanning or photos, ensuring seamless
and associate them with patients' integration of diagnostic
records. services.

Optician Services: - As an optician, I want to

record eye diagnoses and
Record eye diagnoses and prescriptions for glasses or
prescriptions for glasses or contact lenses, providing patients
lenses. Provide detailed information with detailed information
about the type of lenses, about their eyewear needs
prescriptions, and any special and preferences.
instructions for optician services.

Glasses Store Inventory: - As the store manager, I

want to manage the
Manage the inventory for the inventory for the in-house
in-house glasses store. Track the glasses store, tracking the
stock of frames, lenses, and other stock of frames, lenses, and
eyewear products, including eyewear products, ensuring
incoming and outgoing stock, and accurate records for the
ensure accurate records for the store's inventory
store's inventory management. management.

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PRD - Clinic Management System

Features User Story

Role-Based Access Control: - As an admin, I want to

assign user roles, define
Assign user roles, define access access levels, and control
levels, and control user access to user access to specific
specific functionalities within the functionalities within the
system. This feature ensures that system to ensure data
each user has appropriate security and proper access
permissions for their roles, for each user.
enhancing data security.

Business Statistics: - As an admin or authorized

user, I want to view
View business statistics, reports, business statistics, reports,
and analytics to gain insights into and analytics to gain
the clinic's performance. Admin insights into the clinic's
and authorized users can monitor performance, facilitating
key metrics, such as patient visits, data-driven
revenue, and inventory levels. decision-making.

Billing and Payment - As a front-desk staff

Management: member, I want to generate
invoices for patients, record
Manage billing and payment their payments, and accept
processing for services, different payment
prescriptions, and diagnostic tests. methods, ensuring a
Accept different payment methods smooth and efficient billing
and generate invoices for patients. process.

Appointment Scheduling: - As a patient, I want to be

able to schedule
Allow patients to schedule appointments with
appointments with physicians, physicians, diagnostic tests,
diagnostic tests, or optician or optician services through

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PRD - Clinic Management System

Features User Story

services. Provide an easy-to-use an intuitive interface, and

interface for appointment booking receive automated
and reminders. reminders for my
upcoming appointments.

Staff Management: - As a clinic manager, I want

to maintain a record of
Maintain a record of clinic staff, clinic staff, including their
their roles, schedules, and roles, schedules, and
performance. Ensure efficient staff performance evaluations,
management and scheduling for ensuring that staffing is
smooth clinic operations. efficient and schedules are
well-organized.

Document and Image Storage: - As a staff member, I want to

securely store patient
Enable secure storage of patient documents, diagnostic test
documents, diagnostic test reports, reports, eye scans, and
eye scans, and other medical other medical images, and
images. Organize and retrieve easily retrieve them when
patient-related documents for needed for reference and
reference and compliance. compliance.

Notifications and Reminders: - As a patient, I want to

receive automated
Send automated notifications and notifications and reminders
reminders to patients for upcoming for my upcoming
appointments, prescription refills, appointments, prescription
or test results. Improve patient refills, or test results,
engagement and adherence to enhancing my
treatment plans. engagement with the clinic
and ensuring I adhere to
my treatment plans.

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PRD - Clinic Management System

Product Requirements
Product requirements form the foundation of any successful
development project. They define the necessary functionalities and
features that the system should encompass. In the context of the
Hospital or Clinic Management System, these requirements are vital to
ensure that the system meets the client's needs and expectations.
Below are the detailed product requirements:

1. Web-Based and Secure Hosting:

- The system must be web-based, allowing users to access it
remotely through internet browsers.
- It should be hosted on a secure cloud server with Content
Delivery Network (CDN) security measures to safeguard data.

2. Internet Connectivity:
- The system will require a stable internet connection for users
to access and use its features.

3. Printing Support:
- The system must support printing of reports and receipts.
- Users should be able to print visit details and receipts directly
from the system.
- Printing functionalities should be designed to work
seamlessly with a standard working printer.

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Conclusion
This PRD (Product Requirement Document) provides a
comprehensive overview of the proposed system's goals, key features,
and requirements. It outlines the vision for a user-friendly, efficient, and
secure solution that will enhance clinic operations, improve patient
services, and support diagnostic and optician services within the same
system.

This serves as a foundation for further discussions and detailed

project planning. Once the project is approved, a more detailed
timeline, including specific milestones and deliverables, will be shared
with the project stakeholders. We are committed to working closely
with all stakeholders to ensure the successful development,
deployment, and ongoing support of the Hospital or Clinic
Management System.

We look forward to the opportunity to collaborate on this project

and to bring this innovative and transformative healthcare solution to
life.

Please note that the specific timeline and details should be

discussed and agreed upon once the project is approved. This
concluding section conveys your commitment to working
collaboratively with stakeholders and emphasizes the project's
innovative and transformative potential.

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PRD - Clinic Management System

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