Self-Service

Systems
ProAir

Operating Manual
Criticism, suggestions and corrections

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ProAir - Operating Manual 01750044376 A

ProAir

Operating Manual

Edition March 2002

Copyright © Information and trademarks

© Wincor Nixdorf GmbH & Co. KG 2002

All rights, including rights of translation and

rights of reproduction by reprinting, copying
or similar methods, even of parts, are
reserved.
Any violations give rise to a claim for
damages.

All rights, including rights created by patent

grants or registration of a utility model or
design, are reserved. Delivery subject to
availability; right of technical modifications
reserved.

All names of hardware and software

products mentioned in this manual are
trade names and/or trademarks of their
respective manufacturers.

This manual was

produced using paper
treated with chlorine-free
bleach.

ProAir - Operating Manual 01750044376 A

Contents

Introduction ....................................................................................................................... 1
Symbols used in this manual............................................................................................... 1
Important safety precautions ............................................................................................... 2
General power interrupt....................................................................................................... 4
Abbreviations....................................................................................................................... 5

Device Overview................................................................................................................ 7
Components ........................................................................................................................ 7
Controls of the ProAir .......................................................................................................... 8
Front view....................................................................................................................... 8
Customer panel opened ................................................................................................. 9
Inside view of customer panel ...................................................................................... 10
Equipment carriage pulled out (view from the right)..................................................... 11
Position of customer connector panel .......................................................................... 12
Equipment carriage pulled out (view from the left)....................................................... 13

Basic Operation............................................................................................................... 15
General.............................................................................................................................. 15
Calling up the product-specific software............................................................................ 16
Opening / closing the device ............................................................................................. 18
Opening / closing the customer panel.......................................................................... 19
Pulling out / pushing in the equipment carriage ........................................................... 20
Moving the bag-tag printer ........................................................................................... 21
Special electronics module................................................................................................ 22
Switching on the ProAir ..................................................................................................... 23
Switching off the ProAir ..................................................................................................... 24
Adjusting the loudspeaker volume .................................................................................... 26
Customer connector panel ................................................................................................ 27
Replacing the logo in the operating unit ............................................................................ 30
Bag-tag printer logo...................................................................................................... 30
Receipt printer logo ...................................................................................................... 31
Ticket printer logo......................................................................................................... 32
Logo display for ID cards.............................................................................................. 33
Large logo .................................................................................................................... 34

01750044376 A ProAir - Operating Manual

 Contents

Receipt Printer ND9C ...................................................................................................... 35

Controls ............................................................................................................................. 35
Printer control panel .......................................................................................................... 36
Inserting paper / receipt roll ............................................................................................... 37
Setting the paper roll core diameter ............................................................................. 37
Mounting the paper roll holder...................................................................................... 39
Inserting the paper roll.................................................................................................. 40
Removing the paper roll .................................................................................................... 41
Malfunctions ...................................................................................................................... 41
LED indicators .............................................................................................................. 41
Hardware error ............................................................................................................. 42
Paper feed error ........................................................................................................... 42
Cut error ....................................................................................................................... 44
Thermal bar too hot ...................................................................................................... 44
Consumables..................................................................................................................... 44
Paper products ............................................................................................................. 44
Paper specifications .......................................................................................................... 45
Receipt roll dimensions ................................................................................................ 45
Control mark print......................................................................................................... 45
Control mark dimensions ............................................................................................. 46
Preprinting of receipts .................................................................................................. 47

Bag-tag Printer IER 512................................................................................................... 49

Controls ............................................................................................................................. 49
Bag-tag output ................................................................................................................... 50
Filling the bag-tag magazine.............................................................................................. 51

Ticket Printer IER 557...................................................................................................... 55

Controls ............................................................................................................................. 55
Ticket input / output ........................................................................................................... 56
Emptying the retract box.................................................................................................... 57
Emptying the reject box ..................................................................................................... 58
Replacing ticket magazines............................................................................................... 59
Eliminating a ticket jam in the escrow ............................................................................... 61
Removal of tickets from the retract box........................................................................ 61
Removal of tickets from the ticket output tray .............................................................. 63
Eliminating a ticket jam at the ribbon cartridge.................................................................. 65
Replacing the ribbon cartridge........................................................................................... 66

ID Card Unit ID18 ............................................................................................................. 69

Function elements ............................................................................................................. 69
ID card insertion ................................................................................................................ 70
Depositing retained ID cards ............................................................................................. 71
Cleaning............................................................................................................................. 71
Malfunctions ...................................................................................................................... 72

ProAir - Operating Manual 01750044376 A

Contents

Standard Card Reject Tray ............................................................................................. 73

Emptying the card reject tray............................................................................................. 74

15" LCD Monitor .............................................................................................................. 75

Layout of controls .............................................................................................................. 75
Screen settings.................................................................................................................. 76
Key functions of the OSD control box .......................................................................... 76
Menu items................................................................................................................... 77
Adjustment procedure (main menu).................................................................................. 78
Automatic screen adjustment....................................................................................... 78
Adjustment of horizontal width of screen ..................................................................... 79
Adjustment of screen focus.......................................................................................... 79
Adjustment of horizontal position ................................................................................. 80
Adjustment of vertical position ..................................................................................... 80
Delete all saved data / reload the data programmed by the manufacturer .................. 81
Adjustment procedure (submenu)..................................................................................... 82
Adjustment of color level .............................................................................................. 82
Set the data back to the original data programmed by the manufacturer .................... 83
Display of input signal data........................................................................................... 83
Adjustment of black level ............................................................................................. 84
Change the language used on OSD ............................................................................ 84
Additional functions ........................................................................................................... 85
OSD key lock (lock and unlock the screen adjustment buttons).................................. 85
Adjustment of contrast ................................................................................................. 85
Power management system......................................................................................... 86
Malfunctions ...................................................................................................................... 86
Touchscreen settings ........................................................................................................ 86

Uninterruptible power supply unit (UPS) ...................................................................... 87

Variants ............................................................................................................................. 87
Device view ....................................................................................................................... 88
Controls ............................................................................................................................. 89
Front side ..................................................................................................................... 89
Rear side ...................................................................................................................... 90
Operation of the UPS ........................................................................................................ 93
Power-up ...................................................................................................................... 93
Power-down ................................................................................................................. 94
Self-test ........................................................................................................................ 95
Battery charge level indicator ....................................................................................... 96
Monitoring the UPS ........................................................................................................... 96
Malfunctions ...................................................................................................................... 96

Cleaning, Service and Maintenance .............................................................................. 97

Cleaning the housing......................................................................................................... 98
Cleaning the keyboards..................................................................................................... 98
Cleaning the LCD monitor ................................................................................................. 98

01750044376 A ProAir - Operating Manual

 Contents

Appendix .......................................................................................................................... 99
Technical data ................................................................................................................... 99
Electrical characteristics of the supply network ............................................................ 99
Device conditions ....................................................................................................... 100
Installation specifications............................................................................................ 100
Environmental conditions ................................................................................................ 101
Consumables................................................................................................................... 101
Approved cleaning materials ........................................................................................... 101
Notes on using cleaning materials ............................................................................. 102
General-purpose cleaning materials .......................................................................... 102
Environmental protection................................................................................................. 103
Environmentally friendly product design and development ........................................ 103
Saving energy............................................................................................................. 103
Disposing of used consumables................................................................................. 103
Labels on plastic case parts ....................................................................................... 103
Returning, recycling and disposing of used units and consumables.......................... 103
Further information ..................................................................................................... 103

ProAir - Operating Manual 01750044376 A

Introduction
This manual provides all the information required for problem-free operation of the ProAir.

Having studied the manual you will be able to:

− operate the device,

− replace consumables,
− eliminate malfunctions (such as paper jams),
− properly operate the system.

Symbols used in this manual

− Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in this
document.

• Paragraphs following this symbol are actions to be performed in the order in which
they are specified.

Text introduced by this symbol should be given special attention in order to avoid
damage and injury.

This symbol identifies paragraphs which contain general notes to facilitate use of
the device and help avoid operating errors.

01750044376 A ProAir - Operating Manual 1

Important safety precautions Introduction

Important safety precautions

Please read the following notes carefully before doing any work on the device.

This device complies with the relevant safety regulations for information processing
equipment.

− Note the warning and information labels on the device.

− The device is equipped with a safety-tested power cable, which must be connected
only to a suitable grounded outlet.

− Replace the fluorescent tubes of the logo or customer panel illumination only when the
device is switched off.

− Always hold the plug when removing the power cable. Never pull the cable itself.

− Install cables in such a way that they will not be stepped on or tripped over or damaged
or crushed in any way.

− Have damaged power cables replaced immediately.

− Make sure that there is always free access to the sockets used or to the electrical
circuit-breakers of the house installation.

− In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or

foreign objects in the device) take the following steps:

Deactivate the device immediately by:

Switching off the automatic circuit-breaker or removing the fuse inset

from the fuse holder in the distribution box of the building installation.
Disconnecting the plug connector of the power supply cable from the grounded
socket in the building installation.

Switching off the main switch (see section "General power interrupt").
Interrupting the power connection between the UPS (if existing) and device (see
section "General power interrupt").

Inform the customer service responsible for you.

− During a thunderstorm, data transmission lines must not be connected or

disconnected.
2 ProAir - Operating Manual 01750044376 A
Introduction Important safety precautions

− Always keep the device's ventilation slots free from obstruction to ensure proper air
circulation and to prevent malfunctions resulting from overheating.

− Only use accessories and extension components that have been approved by us.
Nonobservance can result in damage to the system or violations of regulations
concerning safety, radio interference and ergonomical requirements.

− Note that there are only Safety Extra-Low Voltage circuits (SELV circuits) if you want to
feed voltage from an external source into prepared cables to install additional
electronics (e.g. connection for an intruder alarm system).

− To clean the device only use cleaning agents approved by Wincor Nixdorf GmbH &
Co. KG (see chapter "Cleaning, Service and Maintenance").

Repairs

Repair work may only be carried out by authorized personnel.

Unauthorized opening of the device or repair work carried out improperly could
result in considerable danger to the user.

In case of noncompliance, Wincor Nixdorf GmbH & Co. KG excludes all liability.

01750044376 A ProAir - Operating Manual 3

General power interrupt Introduction

General power interrupt

A general power interrupt has the following effects:

– All current transactions are immediately aborted

(exception: transport of the ID card).
– Depending on the parameter setting, ID cards are either output, retained or
transported to the ID card reject tray. This transaction will be properly
completed.

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

Switch off the device at the main switch (1).

Switch off the UPS at the switch (1).

• To ensure that the entire device is disconnected from power, you must also pull the
CEE plug from the wall outlet or interrupt the power supply in the distributor box of the
building by switching off the circuit-breaker or by removing the fuse.

4 ProAir - Operating Manual 01750044376 A

Introduction Abbreviations

Abbreviations
CE Communauté Européenne
(European Community) Declaration of Conformity
CSA Canadian Standards Association
DT Data Transmission
EC European Community
EMA Intruder alarm system
EMC Electromagnetic compatibility
EN European standard
EPP Encrypted PIN pad
EEC European Community
ID Identification
IEC International Electrotechnical Commission
ISO International Organization for Standardization
LCD Liquid crystal display
LED Light emitting diode
PCS Print contrast sensitivity
SS systems Self-service systems
SELV Safety Extra-Low Voltage
SOP Service and Operating Program
SVGA Super Video Graphics Array
TN network Electrical supply network according to EN 60950
UL Underwriters Laboratories
UPS Uninterruptible power supply unit
VDE Association of German electrical engineers
VGA Video Graphics Adapter
XGA Extended Graphics Adapter

01750044376 A ProAir - Operating Manual 5

Abbreviations Introduction

6 ProAir - Operating Manual 01750044376 A

Device Overview
The modular ProAir Ticket Terminal is designed for indoor installations.

Components
The ProAir may have the following components:

− Power supply unit

− Power distributor
− Main switch
− Stereo loudspeakers
− Monitor (15" LCD monitor with touchscreen)
− System unit (PC) (optional)
− User guidance
− Operator keyboard (optional)
− EPP keypad or trackball
− Special electronics module (optional)
− Audio amplifier with subwoofer and 2 satellite loudspeakers (optional)
− ID18 card reader with card reject box (optional)
− Bag-tag printer IER 512 (optional)
− Ticket printer IER 557
− Receipt printer (ND9C or ND9E) (optional)
− Customer connector panel (optional)
− SOP key or SOP switch
− Envelope support or TAT scanner (optional)
− Proximity sensor (optional)
− Uninterruptible power supply unit (UPS) (optional)

01750044376 A ProAir - Operating Manual 7

Controls of the ProAir Device Overview

Controls of the ProAir

Front view

13
1
14
2
15
3
16
4
17
5
18
6
19
7
20
8
21
9
22
10
23
11
12

1 Loudspeaker 13 Bag-tag printer logo

2 15" LCD monitor 14 User guidance for bag-tag
3 Receipt printer logo printer
4 User guidance for receipt printer 15 Bag-tag output
5 Receipt output 16 Opening for main key
6 TAT scanner* 17 Lock
7 EPP keypad or trackball 18 User guidance for ticket input
8 Envelope support* 19 Ticket input
9 User guidance for card reader 20 User guidance for ticket output
10 Card input 21 Ticket output
11 Card logo and proximity 22 Logo of ticket printer
sensor 23 Courtesy shelf
12 Large logo

* ProAir is always only equipped with one of the two components.

8 ProAir - Operating Manual 01750044376 A

Device Overview Controls of the ProAir

Customer panel opened

3
11
4
12
5
13
6
14
7

8
15
9
16

10

1 15" LCD monitor 9 SOP switch*

2 Loudspeaker 10 Main switch
3 OSD control box for monitor 11 Bag-tag printer
4 Receipt printer 12 Operator keyboard
5 ID card unit 13 Handle
6 PC system unit 14 Ticket printer IER 557
7 Locking lever 15 Special electronics module
8 SOP key* 16 Retract tray

* ProAir is always only equipped with one of the two components.

01750044376 A ProAir - Operating Manual 9

Controls of the ProAir Device Overview

Inside view of customer panel

1 Receipt printer logo 4 Logo of ticket printer

2 Bag-tag printer logo 5 Large logo
3 Card logo

10 ProAir - Operating Manual 01750044376 A

Device Overview Controls of the ProAir

Equipment carriage pulled out (view from the right)

1 Bag-tag printer 4 Ticket magazine 2

2 Ticket printer 5 Ticket magazine 3
3 Reject tray 6 Ticket magazine 1

01750044376 A ProAir - Operating Manual 11

Controls of the ProAir Device Overview

Position of customer connector panel

1 Customer connector panel

2 Uninterruptible power supply unit (UPS)

12 ProAir - Operating Manual 01750044376 A

Device Overview Controls of the ProAir

Equipment carriage pulled out (view from the left)

1 Receipt printer 3 PC system unit

2 ID card reader with card reject 4 Power supply unit
box 5 Power distributor

01750044376 A ProAir - Operating Manual 13

Controls of the ProAir Device Overview

14 ProAir - Operating Manual 01750044376 A

Basic Operation

General
To carry out service and maintenance work on the ProAir you need the installed product-
specific software.

Without the product-specific software you cannot carry out any service and
maintenance tasks on your ProAir.

The product-specific software supports activities such as changing the ribbon cartridge in
the ticket printer or changing the receipt roll in the receipt printer.

The dialog with the software on this device is implemented via the LCD monitor and the
EPP keypad or, with a corresponding configuration, via the operator keyboard.

01750044376 A ProAir - Operating Manual 15

Calling up the product-specific software Basic Operation

Calling up the product-specific software

The product-specific software supports actions which are necessary to operate the
device, to make inquiries of the device status and to avoid malfunctions by maintenance
activities. This functionality can be used during the normal operation without interrupting
the current applications. Thus a high degree of system availability is guaranteed.

The menu function trees are clearly arranged and adjustable to the customer's request
enabling even less experienced users to choose the desired function easily and
comfortably. Security mechanisms allow functions to be deactivated for different users.
Detailed help texts and system messages support the user. These texts are available in
German and English. The language can be selected.

Function keys for the product-specific software

The software is used either via the EPP keypad or the operator keyboard.

Using the EPP keypad:

Open the customer panel (see section

"Opening / closing the device") and push the
activation key (SOP key (1) or SOP switch (2).

Close the customer panel.

Follow the instructions on the LCD monitor.

16 ProAir - Operating Manual 01750044376 A

Basic Operation Calling up the product-specific software

Using the operator keyboard:

Open the customer panel (see section

"Opening / closing the device") and push the
activation key (SOP key (1) or SOP switch (2).

Unlock the keyboard carriage by pulling the

green locking lever in the direction of the arrow.
Pull the keyboard out of the device as far as it
will go.

Follow the instructions on the LCD monitor.

01750044376 A ProAir - Operating Manual 17

Opening / closing the device Basic Operation

Opening / closing the device

The set of keys for the customer panel includes
a key for the door lock (1) and a key for the
main lock (2).

To be able to do service and maintenance work on the ProAir you have to open the
customer panel and pull out the equipment carriage.

18 ProAir - Operating Manual 01750044376 A

Basic Operation Opening / closing the device

Opening / closing the customer panel

To open it:
Insert the key in the lock (1) of the customer
panel.

Turn the key to the right until the hole for the
main key (2) is uncovered.

Insert the main key (1) and turn it to the right.

Open the customer panel.

To close it:
Close the customer panel by following the same
steps in reverse order.

01750044376 A ProAir - Operating Manual 19

Opening / closing the device Basic Operation

Pulling out / pushing in the equipment carriage

• Open the customer panel (see section "Opening / closing the customer panel").

To pull it out:
Push the lever (1) down towards you.

Using the green handle (1), pull the equipment

carriage out of the device as far as it will go.

To push it in:
Close it by following the same steps in reverse
order.

20 ProAir - Operating Manual 01750044376 A

Basic Operation Opening / closing the device

Moving the bag-tag printer

• Open the customer panel (see section "Opening / closing the customer panel").

• Pull out the equipment carriage (see section "Pulling out / pushing in the equipment
carriage").

Pushing it back:
Pull the release lever (1) out, take hold of the
bag-tag printer at the top and push it in the
direction shown by the arrow.

Pushing it to the front:

Hold on to the bag-tag printer at the top and
push in the direction of the arrow.

Make sure that the lever (1) locks in

place.

01750044376 A ProAir - Operating Manual 21

Special electronics module Basic Operation

Special electronics module

The ProAir is equipped with a special electronics module (SE). According to the device
configuration set via the software, the software evaluates the status messages and
executes the tasks requested by the special electronics.

The special electronics module has the following functions in the ProAir:

− powering up the whole device,

− cold start after the period of time specified by the application has elapsed (reboot),
− switching on the optical indicators,
− switch the device on/off via SOP key or SOP switch (function depends on the
application),
− query the proximity sensor,
− monitoring the UPS,
− connecting the customer connector panel.

By pressing the main switch the ProAir is supplied with voltage. The special electronics
module is then in standby mode.

(1) LED indicator

(2) ON/OFF button

22 ProAir - Operating Manual 01750044376 A

Basic Operation Switching on the ProAir

Switching on the ProAir

Switch on the ProAir by pushing the ON/OFF button of the special electronics module.

When you switch off the ProAir, you must wait at least 5 seconds before switching
it on again.

• Open the customer panel (see section "Opening / closing the device").

Press the main switch (1).

Press the ON/OFF button at the special

electronics module (2).

If the green LED at the special electronics module lights up, the ProAir is switched on.

To be able to operate the ProAir, the following switches must be pressed:

– ON button/switch on the uninterruptible power supply unit (optional),

– the main switch,
– the power switch on the system unit (PC).

01750044376 A ProAir - Operating Manual 23

Switching off the ProAir Basic Operation

Switching off the ProAir

Switch off the ProAir by pushing the ON/OFF button of the special electronics module
(ProAir returns to standby mode).

In normal operation the device may only be switched off by pushing the ON/OFF
button of the special electronics module. Only switch the device off via the main
switch in emergencies (see chapter "Introduction", section "General power
interrupt"), since this could corrupt the software.

• Open the customer panel (see section "Opening / closing the device").

Press the ON/OFF button at the special

electronics module (1).

The procedure for switching off the ProAir depends on a parameter setting in the
configuration file of the operating system software.

The parameter setting defines whether the ProAir shuts down directly after the
ON/OFF button has been pressed or after a defined period (after a few seconds).

24 ProAir - Operating Manual 01750044376 A

Basic Operation Switching off the ProAir

Immediate switch off

The ProAir is switched off immediately when the ON/OFF button is pressed.

Then the red LED lights up.

Defined switch-off
In this case, pressing the ON/OFF button simply lets the ProAir know that you want to
switch it off.

After the ON/OFF button has been pressed, the red and green LEDs light up together.
After several seconds the device switches off.

Transactions that may be in process, e.g. dispensing a ticket to a customer, are

completed properly. Only after completing the transaction is the device switched off.

After switch-off only the red LED is on.

If the ProAir does not switch off once the transaction is completed, you should
check the setting in the configuration file.

Please contact your system administrator.

01750044376 A ProAir - Operating Manual 25

Adjusting the loudspeaker volume Basic Operation

Adjusting the loudspeaker volume

This function depends on the device configuration.

If you have the standard system audio kit, the volume is adjusted on the PC.

If you have the sound system audio kit, adjust the volume as follows:

• Open the customer panel and pull out the equipment carriage (see section "Opening /
closing the device").

By turning the knob (1) at the audio amplifier

you can change the volume.

louder = turn the knob to the right

softer = turn knob to the left

26 ProAir - Operating Manual 01750044376 A

Basic Operation Customer connector panel

Customer connector panel

The customer connector panel serves to control external signal equipment and to
evaluate electrical signals from customer installations. This is implemented via the special
electronics and the application.

01750044376 A ProAir - Operating Manual 27

Customer connector panel Basic Operation

Connectors A, B, C, D
Each of these 3-pin connectors is fitted with a relay switch-over contact. The relays can be
switched through the application. The maximum load of a switch-over contact is
24 V / 1 A.

Connector E
This 4-pin connector is reserved for monitoring an optional UPS by the user software.

This connector is used to route messages from a UPS to the special electronics module.

Connector F
Not assigned.

Connectors G, H
Jumpering via the switching contacts on customer features, e.g. photosensors, proximity
sensors, etc., generates a signal in the customer connector panel and forwards it to the
special electronics (customer feedbacks 1 - 4).

Connector I
Connector for the connecting cable to the special electronics module.

You will find the pin assignment of plugs A to H in the following wiring diagram.

28 ProAir - Operating Manual 01750044376 A

Basic Operation Customer connector panel

5 6 7 9
1 A 1 C 1 E 1 G
2 4

1 1 B 3 D 1 F 1 H
11 12 13 14 8 10

1 Alarm signal for alarm line 8 Customer feedback 2

2 Alarm line 9 Customer feedback 3
3 not activated 10 Customer feedback 4
4 Customer relay 4 11 not assigned.
5 Emergency power supply unit 12 not assigned.
'Switched on' 13 not assigned.
6 Emergency power supply unit 14 Ground
'Capacity out'
7 Customer feedback 1

01750044376 A ProAir - Operating Manual 29

Replacing the logo in the operating unit Basic Operation

Replacing the logo in the operating unit

Bag-tag printer logo

The logo has the dimensions 102.5 mm x 32 mm (w x h) and must be provided by
the customer.

The retaining plate for the bag-tag printer logo

(1) is attached to the back of the customer
panel with two knurled screws.

• Open the customer panel (see section "Opening / closing the device").

Remove the two knurled screws (1) and (2) and

remove the retaining plate for the bag-tag
printer logo.

Insert the logo and screw the mounting plate

back into position.

30 ProAir - Operating Manual 01750044376 A

Basic Operation Replacing the logo in the operating unit

Receipt printer logo

The logo has the dimensions 102.5 mm x 32 mm (w x h) and must be provided by
the customer.

The retaining plate for the receipt printer logo

(1) is attached to the back of the customer
panel with two knurled screws.

• Open the customer panel (see section "Opening / closing the device").

Remove the two knurled screws (1) and (2) and

remove the retaining plate for the receipt printer
logo.

Insert the logo and screw the mounting plate

back into position.

01750044376 A ProAir - Operating Manual 31

Replacing the logo in the operating unit Basic Operation

Ticket printer logo

The logo has the dimensions 68.5 mm x 59.5 mm (w x h) and must be provided
by the customer.

The retaining plate for the ticket printer logo (1)

is attached to the back of the customer panel
with two knurled screws.

• Open the customer panel (see section "Opening / closing the device").

Remove the two knurled screws (1) and (2) and

remove the retaining plate for the ticket printer
logo.

Insert the logo and screw the mounting plate

back into position.

32 ProAir - Operating Manual 01750044376 A

Basic Operation Replacing the logo in the operating unit

Logo display for ID cards

The logo has the dimensions 79 mm x 39.5 mm (w x h) and must be provided by
the customer.

The retaining plate for the ID card logo (1) is

attached to the back of the customer panel with
two knurled screws.

• Open the customer panel (see section "Opening / closing the device").

Remove the two knurled screws (1) and (2) and

remove the retaining plate of ID card logo.

Insert the logo and screw the mounting plate

back into position.

01750044376 A ProAir - Operating Manual 33

Replacing the logo in the operating unit Basic Operation

Large logo
The logo has the dimensions 168.5 mm x 54.5 mm (w x h) and must be provided
by the customer.

The retaining plate for the large logo (1) is

attached to the back of the customer panel with
two knurled screws.

• Open the customer panel (see section "Opening / closing the device").

Remove the two knurled screws (1) and (2) and

remove the retaining plate of the large logo.

Insert the logo and screw the mounting plate

back into position.

34 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C

Controls

1 Receipt output (Presenter) 8 Paper feed

2 Manual paper transport for 9 Printer control panel / printer
presenter electronics
3 Cutter 10 Selection switch for core
4 Thermal bar diameter (Adjustment for paper-
5 Lever to lift up the thermal low and weekend sensor)
head 11 Paper roll holder
6 Handle 12 Paper supply
7 Manual paper transport 13 Paper stop

01750044376 A ProAir - Operating Manual 35

Printer control panel Receipt Printer ND9C

Printer control panel

1 Line Feed key Function in normal printer operating mode:

– When the key is pressed briefly, the paper
advances 1/6". When the key is pressed for a
longer time, the paper is fed constantly until the
key is released.
– When the Test and the Line Feed keys are pressed
at the same time, paper is started to be drawn in.
For paper rolls with control mark:
Feed to the next control mark.
For paper rolls without control mark:
Output of a 4" long receipt.
2 Test button Function in normal printer operating mode:
– No function
3 LED indicator (for meaning see the section "Malfunctions")
Error
4 LED indicator (for meaning see the section "Malfunctions")
PVE
5 LED indicator (for meaning see the section "Malfunctions")
online
6 24 V plug Power supply
7 V.24 connector for system connection
RS 232 C

36 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Inserting paper / receipt roll

Inserting paper / receipt roll

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

• Push the bag-tag printer to the rear (see chapter "Basic Operation," section "Opening /
closing the device").

Setting the paper roll core diameter

When first operating the device or when changing the paper roll diameter, you must set
the selection switch to the required paper roll core diameter (i.e. inner diameter).

Check whether the selection switch for the paper roll diameter is set to the correct
position.

If not, set the selection switch to the proper

position.

01750044376 A ProAir - Operating Manual 37

Inserting paper / receipt roll Receipt Printer ND9C

Pos. 1
Setting for 11 mm core diameter

Pos. 2
Setting for 18 mm core diameter

Pos. 3
Setting for 25 mm core diameter

Pos. 4
Setting for 40 mm core diameter

Pos. 5
Setting for 50 mm core diameter

38 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Inserting paper / receipt roll

Mounting the paper roll holder

When first operating the device or when changing the core diameter (i.e. inner diameter)
of the paper roll, you must set the supplied roll holder to the required core diameter.

The paper roll holder can be set to the core diameters of 11, 18, 25 or 40 mm.

Paper roll holder / assembly kit

1 Axle / core diameter 11 mm

2 Mounting screw / thread pin
3 Sleeves for core diameter 40 mm
4 Sleeves for core diameter 25 mm
5 Sleeves for core diameter 18 mm

Push the respective sleeves onto the axles.

Push the right sleeve onto the axle far enough

so that the thread pin can engage in the axle
groove (4).

The shaft groove to be used for the left sleeve

depends on the paper width used (roll width).

Axle groove (1) with paper width 82.5 mm

Axle groove (2) with paper width 76 mm
Axle groove (3) with paper width 70 mm

Screw the thread pins into the sleeves as far as

possible.

01750044376 A ProAir - Operating Manual 39

Inserting paper / receipt roll Receipt Printer ND9C

Inserting the paper roll

• Push the paper roll onto the paper roll holder.

Insert the paper roll holder with the paper roll

(1) into the printer from the top (2).

Take note of the direction in which the paper

unrolls when you insert the paper (3).

If paper with paper marks is used, the black

control mark must be on the top side of the
paper roll.

For correct paper feed or paper transport the front edge of the paper has to be
straight and at right angles.

Fold the paper beginning (approx. 30 mm) at a

right angle and sharp-edged.

Lead this paper beginning over the upper axle

into the paper feed slot (see arrow).

Keep pushing the paper into the paper support

until it is drawn in automatically, cut off and the
produced receipt is output via the presenter.

• Remove the cut-off receipt.

40 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Removing the paper roll

Removing the paper roll

Remove a paper roll from the printer as follows:

Lift the paper roll with the paper roll holder out
of the printer (see arrow).

Malfunctions
• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

LED indicators
LED online LED PVE LED Error
green yellow red Error
on on on Hardware error (fatal)
off off flashing Paper feed error
off on flashing Printer output error
on on flashing Cut error
flashing flashing flashing Thermal bar too hot

01750044376 A ProAir - Operating Manual 41

Malfunctions Receipt Printer ND9C

Hardware error

• When you have eliminated the problem, switch off the printer by disconnecting the
24 V plug, then re-attach the plug.

Please contact customer service if the 3 LEDs light up again.

Paper feed error

In the case of a paper jam, the Line Feed and the Test key are locked. To clear
all photosensors in the paper path, remove all remaining paper as described
below.
• Check the paper transport path, and remove the paper scraps if necessary.

Turn the green wheel in front of the thermal bar

to manually transport paper scraps out of the
paper feed and the print area.

Turn the green wheel at the presenter to

manually transport paper scraps out of the
presenter.

• Check the print area of the thermal head for paper scraps.

42 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Malfunctions

To lift up the thermal head press the green

lever down (1).
Pull the thermo head out of the side holder (2)
and remove it upwards.

Danger of injury: The thermal head can be hot!

Do not touch the underside of the thermal head!

Remove the thermal head upwards (3).

Remove any paper scraps (4).

Reinsert the thermal head.

• When you use paper rolls with control marks:

check the paper roll.
(Paper roll inserted incorrectly or paper roll without control mark inserted).

• Reinsert the paper into the receipt printer (see section "Inserting the paper roll").

01750044376 A ProAir - Operating Manual 43

Consumables Receipt Printer ND9C

Cut error

• Please contact customer service.

Thermal bar too hot

• Please contact customer service.

Consumables

Paper products
Please refer to the following paper specifications for details on the paper quality.

44 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Paper specifications

Paper specifications
2 2
Paper quality KT 55 F18 (55 g/m ± 5 g/m )
2 2
KT 80 EC (78 g/m ± 5 g/m )
Paper type Thermal paper roll
(Outer thermo layer)
Paper color white
Paper thickness approx. 0.065 mm (KT 55 F18)
approx. 0.082 mm (KT 80 EC)
Paper smoothness (print side) min. 200 Bekk sec. (KT 55 F18)
min. 300 Bekk sec. (KT 80 EC)

Receipt roll dimensions

Paper width 80 mm
Outer receipt roll diameter 180 mm max.
2
Usable length (at 55 g/m paper and 25 mm
receipt roll sleeve approx. 700 m
End of paper not glued to roll core
Internal diameter receipt roll sleeve inner Ø 11 mm, 18 mm, 25 mm, 40 mm or
50 mm (+ 1 mm) *
Receipt roll sleeve wall thickness 3 ± 0.3 mm
Receipt roll sleeve material Cardboard/plastic

Control mark print

Opacity ≥ 85 % according to DIN 53 146
PCS value control mark ≥ 70 % according to DIN 66 236
Position left or right or both on the same height
Reflection factor Ro ≥ 70 % according to DIN 53 145 part 1

* When ordering the paper rolls you have to specify one value.

01750044376 A ProAir - Operating Manual 45

Paper specifications Receipt Printer ND9C

Control mark dimensions

Mark height h 5 ± 0.1 mm
Mark width b 8 ± 0.1 mm
Mark color black, uncolored black
Control mark distance min. 70 mm, max. 200 mm

1 1
2
min. 70 mm, max. 200 mm

2
1 1
b
h

1 Control mark 3 Print side, control mark and

2 Feeding direction thermal layer

46 ProAir - Operating Manual 01750044376 A

Receipt Printer ND9C Paper specifications

Preprinting of receipts
The receipts can be preprinted on the front and on the back side in the hatched
area (see illustration).

Preprinting must not exceed the PCS value of 40 %.

The non-preprintable zone is 8.5 mm on the left and on the right.

8.5 mm

8.5 mm

1 Feeding direction

01750044376 A ProAir - Operating Manual 47

Paper specifications Receipt Printer ND9C

48 ProAir - Operating Manual 01750044376 A

Bag-tag Printer IER 512
For operating the bag-tag printer there is a separate operating manual.

Controls

1 Bag-tag magazine / magazine 2 Printer Operating Panel

coil 3 Bag-tag output

01750044376 A ProAir - Operating Manual 49

Bag-tag output Bag-tag Printer IER 512

Bag-tag output
The printed bag-tags are dispensed at the bag-
tag output (1).

50 ProAir - Operating Manual 01750044376 A

Bag-tag Printer IER 512 Filling the bag-tag magazine

Filling the bag-tag magazine

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull out the equipment carriage as far as it will go (see chapter "Basic Operation",
section "Opening / closing the device").

Remove the movable flange from the axle (see

arrow) and remove the empty roll.

Remove the bag-tag strip that may be left at the

print head (refer to the separate operating
manual for the bag-tag printer).

Put a new roll on the axle in such a way that the

print side (heat-sensitive side) (1) of the label
which is to be fed in points up.

01750044376 A ProAir - Operating Manual 51

Filling the bag-tag magazine Bag-tag Printer IER 512

Put the flange back into place (see arrow).

Pull the printhead lever up (see arrow) and lift

the brush (1).

Push the bag-tag strip into the paper guide of

the printer until it comes out at the bag-tag
output slot.

Press the printhead lever down (see arrow) and

lower the brush (1) again.

The bag-tag strip is automatically fed and cut

off.

• Remove the cut-off bag-tag strip.

52 ProAir - Operating Manual 01750044376 A

Bag-tag Printer IER 512 Filling the bag-tag magazine

Setting the guide for the bag-tag strip

Press the catch (1) up and lift the side panel

upwards (see arrow).

Move the margin setter (1) towards the bag-tag

strip until it lies flush with the strip.
Ensure that the bag-tag strip is not
jammed when you push the guide up to
it.

• Push the equipment carriage in completely.

• Deactivate the product-specific software.

• Close the customer panel.

01750044376 A ProAir - Operating Manual 53

Filling the bag-tag magazine Bag-tag Printer IER 512

54 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557
For operating the ticket printer there is a separate operating manual.

Controls

1 Ticket printer IER 557 5 Ticket magazine 2

2 Reject box 6 Ticket magazine 3
3 Retract compartment 7 Ticket magazine 1
4 Printer-control panel

01750044376 A ProAir - Operating Manual 55

Ticket input / output Ticket Printer IER 557

Ticket input / output

When inserting the ticket make sure that the
magnetic stripe is in the correct position.

The ticket printer cannot read the information

on the ticket unless you insert the ticket with its
magnetic stripe on the left side facing up
(see arrows).

Ticket output

56 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Emptying the retract box

Emptying the retract box

The system transports any tickets that are not removed from the ticket output tray to the
retract box.

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Open the door of the retract box (1).

Remove any tickets that may be in the retract

box (see arrow).

• Push the equipment carriage into the device.

• Deactivate the product-specific software.
• Close the customer panel.

01750044376 A ProAir - Operating Manual 57

Emptying the reject box Ticket Printer IER 557

Emptying the reject box

The system transports tickets that have been retained to the reject box.

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Remove any tickets that may be in the reject

box (see arrow).

• Push the equipment carriage into the device.

• Deactivate the product-specific software.

• Close the customer panel.

58 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Replacing ticket magazines

Replacing ticket magazines

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Remove the empty ticket magazines (1), (2)

and/or (3) and replace them with new ones.

When inserting the new ticket magazines,

make sure that the magnetic stripe is positioned
at the rear (see arrow).

01750044376 A ProAir - Operating Manual 59

Replacing ticket magazines Ticket Printer IER 557

Guide the tickets from the ticket magazines to

the appropriate ticket feed / input slots.

Make sure that the tickets from

magazine (1) are transported over the
guiding pin (4) and the tickets from
magazine (3) are transported between
guiding pins (5) and (6).

According to the numbers on the ticket

magazines (1), (2) or (3), insert the tickets into
the guide slots of the ticket printer until they
feed in automatically.

Tickets from magazine 1 in the lower feed

Tickets from magazine 3 in the center feed
Tickets from magazine 2 in the upper feed

When inserting the ticket make sure that the magnetic stripe is in the correct
position.

The tickets must be fed in with the magnetic stripe on the underneath of the
tickets.

• Push the equipment carriage into the device.

• Deactivate the product-specific software.

• Close the customer panel.

60 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Eliminating a ticket jam in the escrow

Eliminating a ticket jam in the escrow

There are two ways of removing tickets jammed in the escrow:

− Removal of tickets from the retract box

− Removal of tickets from the ticket output tray

Removal of tickets from the retract box

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Open the door of the retract box (1).

Pull the lifting magnet (1) in the direction shown

by the arrow ...

01750044376 A ProAir - Operating Manual 61

Eliminating a ticket jam in the escrow Ticket Printer IER 557

... and raise the door (1) in the direction shown

by the arrow until it stands vertically.

The tickets slide into the retract box.

Remove the tickets (1) from the retract box.

Move the door (1) back (see arrow) until it locks

into place.

• Push the equipment carriage into the device.

• Deactivate the product-specific software.

• Close the customer panel.

62 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Eliminating a ticket jam in the escrow

Removal of tickets from the ticket output tray

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

Pull the lever (1) in the direction shown by the

arrow (2) and push the door on the ticket output
tray (3) towards the ticket printer (4).

Pull the lifting magnet (1) in the direction shown

by the arrow ...

... and lower the door (1) in the direction shown

by the arrow.

The tickets are conveyed up to the ticket output

tray.

01750044376 A ProAir - Operating Manual 63

Eliminating a ticket jam in the escrow Ticket Printer IER 557

Remove the tickets (1).

Move the door (1) back (see arrow) until it locks

into place.

Push the door on the ticket output tray (1) back

(see arrow) until it locks into place.

• Deactivate the product-specific software.

• Close the customer panel.

64 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Eliminating a ticket jam at the ribbon cartridge

Eliminating a ticket jam at the ribbon cartridge

To eliminate a ticket jam in the area of the ribbon cartridge, proceed as follows:

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Remove any jammed tickets.

If necessary, turn the two knobs (1) and (2).

• Push the equipment carriage into the device.

• Deactivate the product-specific software.

• Close the customer panel.

01750044376 A ProAir - Operating Manual 65

Replacing the ribbon cartridge Ticket Printer IER 557

Replacing the ribbon cartridge

To change the ribbon cartridge proceed as follows:

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Unlock the ribbon cartridge by turning the lever

(1) through approx. 90 degrees in the direction
shown by the arrow.

Remove the ribbon cartridge by the handle (1)

in the direction shown by the arrow.

66 ProAir - Operating Manual 01750044376 A

Ticket Printer IER 557 Replacing the ribbon cartridge

Tauten the ribbon of the new ribbon cartridge

by turning reel (1) or (2) as shown by the arrow.

Check whether the lever (1) is in the open

(lower) position.

Mount the ribbon cartridge with the two reels on

spindles (2) and (3).

Press the ribbon cartridge by the handle in the

direction shown by the arrow until you hear it
lock into place twice.

01750044376 A ProAir - Operating Manual 67

Replacing the ribbon cartridge Ticket Printer IER 557

Lock the ribbon cartridge by turning of the lever

(1) as far as possible in the direction shown by
the arrow.

• Push the equipment carriage into the device.

• Deactivate the product-specific software.

• Close the customer panel.

68 ProAir - Operating Manual 01750044376 A

ID Card Unit ID18

Function elements

1 2

1 Shutter lever to operate the 2 Card insertion slot

shutter manually

01750044376 A ProAir - Operating Manual 69

ID card insertion ID Card Unit ID18

ID card insertion
When you insert an ID card, you should make sure that the magnetic stripe is in the
correct position.

The ID card unit cannot read the ID card information correctly unless you insert the ID
card into the ID card unit as described below.

The insertion of the ID card depends on the installation position of the card reader. The ID
card be inserted in the following ways:

Installation position: track facing up

Insert the ID card into the ID card reader as

shown in the picture.

Installation position: track facing down

Insert the ID card into the ID card reader as

shown in the picture.

70 ProAir - Operating Manual 01750044376 A

ID Card Unit ID18 Depositing retained ID cards

Depositing retained ID cards

Retained ID cards are transported into a deposit box (see chapter "Standard Card Reject
Tray").

Cleaning
A cleaning card is used to clean card reader ID18.

Check that no dirt remains in the card insertion slot. (If necessary, clean the card insertion
slot with a brush.)

You cannot clean the write / read head unless the device is switched on.

Cleaning interval: every 20,000 transactions

Cleaning material: Cleaning card Universal for ID card reader
Order no.: 10600018240

Cleaning process

• Remove the cleaning card from its packaging.

The cleaning card can only be used for a brief period as it is a pre-saturated
cleaning card which dries out after removal from its packaging.

• Insert the cleaning card into the card insertion slot like a regular ID card.

The cleaning card is drawn in and the reader tries to read the cleaning card.
This cleans the read / write head.
Since no information is stored on the cleaning card, the cleaning card is output
again.

• Pull the cleaning card from the slot.

• Dispose of the cleaning card.

01750044376 A ProAir - Operating Manual 71

Malfunctions ID Card Unit ID18

Malfunctions
In case of malfunctions at the ID18 card reader, please contact the customer service.

72 ProAir - Operating Manual 01750044376 A

Standard Card Reject Tray
The card reader transports retained ID cards into the card reject box (see following
illustration).

See the chapter "Device Overview" for the position of the card reject tray.

01750044376 A ProAir - Operating Manual 73

Emptying the card reject tray Standard Card Reject Tray

Emptying the card reject tray

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Calling
up the product-specific software").

• Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Opening / closing the device").

Remove the retained ID cards from the card

reject tray.

Reset the card counter using the

product-specific software (application-
specific).

• Push the equipment carriage into the device.

• Exit the product-specific software.

• Close the device.

74 ProAir - Operating Manual 01750044376 A

15" LCD Monitor

Layout of controls
The connections and the ON/OFF switch are located at the rear of the monitor.

2 3 4

1 Power supply (12 V DC) 4 Connection for external OSD control

2 ON/OFF switch box
3 Monitor connection

01750044376 A ProAir - Operating Manual 75

Screen settings 15" LCD Monitor

Screen settings

Key functions of the OSD control box

Menu Select

The [Menu] button opens the OSD (OnScreenDisplay) window (main menu).

Pressing the [Menu] button while the main menu window is displayed, opens the
submenu window. Pressing the button twice closes the OSD window.

Pressing the [Menu] button cancels the adjustment of the current menu item. You return
to the corresponding menu window. The changes are not saved.

By pressing the [ ] or [ ] button while the OSD window is opened, the different menu
items of the current window can be selected.

By pressing the [ ] and [ ] buttons, you can also change the adjustment parameters of
the selected menu item.

By pressing the [ ] or [ ] button while the OSD window is closed, the contrast of the
screen can be adjusted.

By pressing the [Select] button, the selected menu item is displayed on the screen.

The [Select] button serves also to save the adjustments.

If no key is pressed for more than 20 seconds, the OSD window will disappear
and the new adjustments will not be saved.

76 ProAir - Operating Manual 01750044376 A

15" LCD Monitor Screen settings

Menu items

Main menu window

AUTO ADJUST Automatic screen adjustment

HOR. SIZE Adjustment of horizontal width of screen
FOCUS Adjustment of screen focus
HOR. POSITION Adjustment of horizontal position
VERT. POSITION Adjustment of vertical position

Sub-menu window

COLOR Adjustment of color level (red / green / blue)

RECALL Set the data back to the original data programmed by the
manufacturer
VIDEO MODE Display of input signal data
BLACK LEVEL Adjustment of black level
LANGUAGE Change the language used on OSD

01750044376 A ProAir - Operating Manual 77

Adjustment procedure (main menu) 15" LCD Monitor

Adjustment procedure (main menu)

• Press the [MENU] button to open the main menu window.

• Press the [ ] or [ ] button to select a menu item. Press the [Select] button to
display the corresponding adjustment window.

Automatic screen adjustment

• Select 'AUTO ADJUST' on the main menu window.

• Press the [Select] button (ENTER) to start the automatic adjustment or the [MENU]
button to cancel the procedure and return to the main menu window.

Press the [Select] button, if 'COMPLETE' is displayed on the screen after the
automatic adjustment. This will save the automatic adjustments and the main
menu window is closed.

If the message 'FAILED

RETRY OR SEE USER'S GUIDE' appears on the screen after the automatic
adjustment, the adjustment was unsuccessful completed. Press the [MENU]
button to return to the main menu window.

Repeat the automatic adjustment of the screen. If the automatic adjustment is

faulty again, adjust the screen manually or call Customer Service.

78 ProAir - Operating Manual 01750044376 A

15" LCD Monitor Adjustment procedure (main menu)

Adjustment of horizontal width of screen

• Select 'HOR. SIZE' on the main menu window.

• Use the [ ] and [ ] buttons to adjust the screen. Pressing [ ] will display the
screen more narrow. Pressing [ ] will display the screen wider.

• Press the [Select] button to save the adjustments and return to the main menu
window or

press the [MENU] button to cancel the procedure and return to the main menu
window. In this case, the adjustments are not saved.

Adjustment of screen focus

• Select 'FOCUS' on the main menu window.

• Use the [ ] and [ ] buttons to adjust the screen so that small characters can also
be displayed clearly.

• Press the [Select] button to save the adjustments and return to the main menu
window or

press the [MENU] button to cancel the procedure and return to the main menu
window. In this case, the adjustments are not saved.

01750044376 A ProAir - Operating Manual 79

Adjustment procedure (main menu) 15" LCD Monitor

Adjustment of horizontal position

• Select 'HOR. POSITION' on the main menu window.

• Use the [ ] and [ ] buttons to adjust the screen. Pressing [ ] will shift the screen
to the left. Pressing [ ] will shift the screen to the right.

• Press the [Select] button to save the adjustments and return to the main menu
window or

press the [MENU] button to cancel the procedure and return to the main menu
window. In this case, the adjustments are not saved.

Adjustment of vertical position

• Select 'VERT. POSITION' on the main menu window.

• Use the [ ] and [ ] buttons to adjust the screen. Pressing [ ] will shift the screen
down. Pressing [ ] will shift the screen up.

• Press the [Select] button to save the adjustments and return to the main menu
window or

press the [MENU] button to cancel the procedure and return to the main menu
window. In this case, the adjustments are not saved.

80 ProAir - Operating Manual 01750044376 A

15" LCD Monitor Adjustment procedure (main menu)

Delete all saved data / reload the data programmed by the

manufacturer

• While the main menu window is displayed, press simultaneously [MENU] and [Select].

• Use [ ] and [ ] to select a menu item.

The menu item 'CLEAR' deletes all saved data for all modes (VGA / SVGA /
XGA).
The menu item 'ABORT' terminates the procedure without affecting any of the
saved data.

01750044376 A ProAir - Operating Manual 81

Adjustment procedure (submenu) 15" LCD Monitor

Adjustment procedure (submenu)

• While the main menu window is displayed, press [MENU] to open the submenu
window.

• Press the [ ] or [ ] button to select a menu item. Press the [Select] button to
display the corresponding adjustment window.

Adjustment of color level

• Select 'COLOR' on the submenu window.

• Press the [ ] and [ ] button to select the menu item and press the [Select] button
afterwards.

− If you select 'DEFAULT', you will return to the submenu window and the screen is
displayed in the standard color.

− In case you select one of the users, the screen color will switch to user mode.

• Adjust the color level with the [ ] and [ ] buttons and save the data by pressing
[Select], or

press [MENU] to return to the menu item 'COLOR' of the submenu window without
changing any data.

82 ProAir - Operating Manual 01750044376 A

15" LCD Monitor Adjustment procedure (submenu)

Set the data back to the original data programmed by the

manufacturer

• Select 'RECALL' on the submenu window.

• Press [Select] (ENTER) to delete all adjusted / saved data. The data programmed by
the manufacturer will be reloaded and you return to the submenu window, or

press [MENU] to return to the submenu window without changing the adjusted data.

Display of input signal data

• Select 'VIDEO MODE' on the submenu window.

The following information to the current mode is displayed:

VERT. SYNC 60.0 Hz Signal frequency for vertical synchronizing

HOR. SYNC 64.0 KHz Signal frequency for horizontal synchronizing
VERT. POL P* Signal polarity for vertical synchronizing s
HOR. POL P* Signal polarity for horizontal synchronizing
Resolution 1024 x 768 Resolution

* P: polarity (+) / N: polarity (-)

• Press [MENU] or [Select] to return to the submenu window.

01750044376 A ProAir - Operating Manual 83

Adjustment procedure (submenu) 15" LCD Monitor

Adjustment of black level

• Select 'BLACK LEVEL' on the submenu window.

• Use [ ] or [ ] to adjust the black level.

• Press the [Select] button to save the adjustments and return to the submenu window
or

press the [MENU] button to cancel the procedure and return to the submenu window.
The adjustments are not saved.

Change the language used on OSD

• Select 'LANGUAGE' on the submenu window.

The following languages can be selected:

ENGLISH English
DEUTSCH German
FRANCAIS French
ESPANOL Spanish

• Use [ ] or [ ] to select a language.

• Press the [Select] button to save the selected language or

press the [MENU] button to cancel the procedure and return to the submenu window.
The selected language is not saved.

84 ProAir - Operating Manual 01750044376 A

15" LCD Monitor Additional functions

Additional functions

OSD key lock (lock and unlock the screen adjustment buttons)
To prevent unauthorized or unintentional changes, operation via the OSD control unit can
be locked.

• Switch off the device. Switch on the device and keep the [MENU], [ ] and [ ]
buttons pressed simultaneously.

The screen displays the message 'OSD KEY LOCKED'.

All key entries related to the adjustments are now locked. This adjustment will
also remain valid if the device is switched off.

• To unlock the key lock, switch off the device. Switch on the device and keep the
[MENU], [ ] and [ ] buttons pressed simultaneously.

Adjustment of contrast
While the OSD window is not displayed, the screen contrast can be adjusted via the [ ]
or [ ] buttons.

• Press [ ] to adjust a darker screen contrast.

• Press [ ] to adjust a brighter screen contrast.

• Press the [Select] button to save the adjustments or

press the [MENU] button to cancel the procedure and close the 'CONTRAST' window.
The adjustments are not saved.

01750044376 A ProAir - Operating Manual 85

Malfunctions 15" LCD Monitor

Power management system

If the computer will not be used for some time, this function can be used to reduce the
monitor's power consumption, even if the monitor is switched on.

In order to activate the power management system, the monitor must be connected to a
computer which corresponds to standard DPMS (Display Power Management Signaling)
of VESA (Video Electronics Standards Association).

Malfunctions
Error Remedy
No image − Check the brightness and contrast settings in the
OSD window.
− Check whether the monitor plug is firmly connected
to the graphics card output.
− Check that the pins on the plug connector are not
bent.
− Check that the graphics card is firmly in place.
− Check that the ON/OFF switch on the monitor and
the system power switch are both ON.
The image is unstable, out of − Check whether the monitor plug is firmly connected
focus or swims to the graphics card output.
The image is not in center − Set vertical and horizontal positioning.
position
The image is not displayed in − Set the correct image size.
the correct size

In the case of all other problems with the multimedia display, please contact your local
technical customer service.

Touchscreen settings
If a touchscreen is available, use the enclosed CD to install the drivers and for calibration.

Follow the dialog on the display.

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Uninterruptible Power Supply Unit (UPS)
The system is configured with an uninterruptible power supply as an option.

A separate guide is available for operation of the UPS.

Variants
Variant Voltage range
APC Smart-UPS 700 110 - 120 V
APC Smart-UPS 700 220 - 240 V
APC Smart-UPS 1400 220 - 240 V

All UPSs are operated in the same way. If there are any differences, these are
described separately.

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Device view Uninterruptible Power Supply Unit (UPS)

Device view
APC Smart-UPS 700

The device view of the variant APC Smart UPS 1400 is almost identical. The APC
Smart UPS 1400 is slightly larger.

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Uninterruptible Power Supply Unit (UPS) Controls

Controls

Front side

1
2
3
4
5
6
7
8
9
10

1 Battery charge / line voltage 6 Replace Battery

2 Overload 7 OFF switch
3 ON / test switch 8 Online
4 Battery operation 9 Load
5 Voltage reduction 10 Voltage boost

01750044376 A ProAir - Operating Manual 89

Controls Uninterruptible Power Supply Unit (UPS)

Rear side

APC Smart-UPS 700 (220 - 240 V)

2
3
4

7
8

1 Configuration switch 5 Add-on slot

2 Configuration LED 6 Circuit-breaker
3 PC interface port 7 Power supply
4 TVSS earth 8 Power output

90 ProAir - Operating Manual 01750044376 A

Uninterruptible Power Supply Unit (UPS) Controls

APC Smart-UPS 700 (110 - 120 V)

2
3
4

5
6

7
8

1 Configuration switch 5 Add-on slot

2 Configuration LED 6 Power output
3 PC interface port 7 Circuit-breaker
4 TVSS earth 8 Power cable

01750044376 A ProAir - Operating Manual 91

Controls Uninterruptible Power Supply Unit (UPS)

APC Smart-UPS 1400 (220 - 240 V)

1
2
3

1 Configuration switch 5 Circuit-breaker

2 Configuration LED 6 Power supply
3 PC interface port 7 Power output
4 Add-on slot 8 TVSS earth

92 ProAir - Operating Manual 01750044376 A

Uninterruptible Power Supply Unit (UPS) Operation of the UPS

Operation of the UPS

• Open the customer panel (see chapter "Basic Operation", section "Opening / closing
the device").

• Activate the product-specific software (see chapter "Basic Operation", section "Call up
the Product-Specific Software").

• Pull out the equipment carriage (see chapter "Basic Operation", section "Opening /
closing the device").

Power-up
Press the ON / Test switch (top switch).

The UPS issues an acoustic signal and carries

out a self-test, while the connected devices are
immediately supplied with power.

(See the section "Self-Test").

01750044376 A ProAir - Operating Manual 93

Operation of the UPS Uninterruptible Power Supply Unit (UPS)

Power-down
Press the OFF switch (bottom switch) to switch
the output power of the UPS off.

Under certain circumstances it may be useful to

use the ON / test switch and the OFF switch of
the UPS as main switches to power up the
devices connected.

The UPS is switched on (the internal processor is running) when the power cable
is connected and mains power is available.
Even after the UPS has been switched off, it maintains the battery charge and
reacts to commands from the PC interface port and the accessories board.

94 ProAir - Operating Manual 01750044376 A

Uninterruptible Power Supply Unit (UPS) Operation of the UPS

Self-test

The self-test can be used to test the UPS operation and the battery charge level.

As soon as the UPS is connected to a normal safety socket, a self-test is carried out when
the ON / test switch is pressed.

The UPS issues a beep, and the Online-LED flashes.

As a default, the UPS carries out a self-test whenever it is switched on, and every
14 days.

During the self-test the UPS supplies the connected devices with battery power
for a short time (the battery LED shines).

If the UPS passes the self-test, it switches back to line power. The battery LED
goes off, and the online LED shines constantly.

If the UPS does not pass the self-test, it switches to line power immediately, and
the LED indicating that the battery needs replacing, lights up (see section
"Malfunctions").
This does not affect the connected devices.

01750044376 A ProAir - Operating Manual 95

Monitoring the UPS Uninterruptible Power Supply Unit (UPS)

Battery charge level indicator

The 5 LEDs at the right of the frontpanel
indicate the current charge level of the UPS
100 % battery in percent.
80 %
60 %
40 % If all LEDs shine, the battery is fully charged.
20 %
If the bottom LED flashes, the remaining UPS
capacity will last for less than two minutes.

Monitoring the UPS

The UPS can be monitored - in dependence of the configuration - by the user software in
conjunction with the special electronics. The connection of the UPS to the special
electronics is realized via the customer connector panel.

The status messages 'On-Battery' and 'Replace Battery' are displayed on the special
electronics with two yellow LEDs corresponding to the display on the UPS.

Meaning of the yellow LEDs on the special

electronics:

1: Battery nearly discharged (end of capacity)

2: UPS active/power failure
1
2

Malfunctions
If problems occur with the uninterruptible power supply (UPS), please contact the
Service department.

96 ProAir - Operating Manual 01750044376 A

Cleaning, Service and Maintenance
Please refer to the chapters for the individual system components for information on how
to clean, service and maintain the system components.

The device must be switched off for service and maintenance work (see chapter
"Basic Operation").

You should service and clean the parts of the device listed below at the specified
intervals.

In addition, please note the following:

− Take care not to drop any cleaning liquids into the device.

− Only use the cleaning material listed in this manual. Inform the customer service
responsible for you.

You can order the specified cleaning materials via your contact at Wincor Nixdorf or
directly from our partner Siemens SPLS (see chapter "Appendix", section "Consumables"
or "Approved cleaning materials").

01750044376 A ProAir - Operating Manual 97

Cleaning the housing Cleaning, Service and Maintenance

Cleaning the housing

Cleaning interval: as needed
Cleaning material: Wet cleaning cloths
for stainless steel Ballistol oil for cleaning stainless steel
surfaces
for varnished surfaces Professional cleaning set for EDP
equipment
for plastic surfaces Professional cleaning set for EDP
equipment

Cleaning the keyboards

Make sure that there is no dirt residue in the individual holes for the keys. You should
clean the keyboard with a brush and the cleaning material listed below.

Cleaning interval: as needed

Cleaning material: Wet cleaning cloths
Professional cleaning set for EDP
equipment

Cleaning the LCD monitor

Cleaning interval: as needed
Cleaning material: Fluff-free cloth, moistened with some
water (e.g. dust cloth from professional
cleaning set for EDP equipment)

98 ProAir - Operating Manual 01750044376 A

Appendix

Technical data

Electrical characteristics of the supply network

Voltage range: 110 - 120 V 220 - 240 V
Rated frequency: 50/60 Hz 50/60 Hz
Network type: TN (network with PE TN (network with
conductor) PE conductor)
Permissible tolerance for rated voltage: ± 10 % ± 10 %
Admissible tolerance for voltage range: - 6 % to + 10 % - 6 % to + 10 %
Permissible tolerance for rated frequency: ±1% ±1%

01750044376 A ProAir - Operating Manual 99

Technical data Appendix

Device conditions
110 – 120 V 220 – 240 V
General
Protection class: Ι Ι
Type of system connection (wall outlet):
ProAir with bag-tag printer CEE plug CEE plug
according to IEC309 according to IEC309
ProAir without bag-tag printer Country-specific safety Country-specific
plug safety plug
Degree of protection according to
EN 60529: IP20 IP20

Idle Operation Idle Operation

mode (maximum) mode (maximum)
Rated current consumption: 1.65 A 3.61 A 0.95 A 2.04 A
Active power: 136 W 294 W 140 W 311 W

Installation specifications

Dimensions:*
Height: 1680 mm
Max. height incl. variable feet: 1705 mm
Width: 647 mm
Depth: 780 mm

Operation and maintenance area: 2.61 m²

Device weight: 295 kg

* You will find details of the dimensions in the ProAir installation guide, chapter
"Planning the Installation", section "Device dimensions".

100 ProAir - Operating Manual 01750044376 A

Appendix Environmental conditions

Environmental conditions
Climatic environmental conditions in accordance with DIN EN 60721

Class Ambient temperature Relative humidity

°C % r.h.
Operation: 3K2 + 15 to + 35* 10 to 75
Limit range: ** 3K3 + 5 to + 40 5 to 85

* The temperature value of + 35 °C deviates from the value of the standard(+ 32 °C).
** In the limit range the device may only be operated for a short period of time.

Consumables
You can order consumables and accessories specified for the system components from
your Wincor Nixdorf branch office or from your Wincor Nixdorf sales partner.

Wincor Nixdorf

Telephone: __________________
Fax: __________________

You can find information on the internet under www.wincor-nixdorf.com under the keyword
Service.

Approved cleaning materials

You can order the following articles via your Wincor Nixdorf branch office or your Wincor
Nixdorf sales partner.

You can find information on the internet under www.wincor-nixdorf.com under the keyword
Service.

01750044376 A ProAir - Operating Manual 101

Approved cleaning materials Appendix

Notes on using cleaning materials

Please note the manufacturer's specifications on the packaging and on the
information sheet included in the packaging. The product may be damaged or
soiled if materials are used that are not approved or if they are used improperly.

General-purpose cleaning materials

Product name Order no. Siemens SPLS
Professional cleaning set for EDP equipment: 10600003259
100 ml plastic cleaner in pump bottle
100 ml screen cleaner in pump bottle
50 dust cloths
10 keyboard swabs for hard to access spots
Wet cleaning cloths 10600003330
(dispenser with 100 cloths)
Wet cleaning cloths 10600024277
(dispenser with 100 cloths)
Pressure gas Pressair 10600003335
(200 ml bottle without valve)
Screw-type valve cap 10600003336

102 ProAir - Operating Manual 01750044376 A

Appendix Environmental protection

Environmental protection

Environmentally friendly product design and development

This product has been designed according to our corporate standard "Environmentally
friendly product design and development".
This means that crucial criteria such as long life, choice of material and its labeling,
emissions, packaging, ease of disassembly and recyclability have been taken into
account. This saves resources and relieves the strain on the environment.

Saving energy
Please switch on devices that need not be constantly running only when they are actually
needed. They should also be turned off when they are not needed for longer periods of
time.

Disposing of used consumables

Please dispose of printer consumables and batteries according to the applicable
regulations of your country.

Labels on plastic case parts

Please do not stick any labels on plastic case parts since that would make recycling more
difficult.

Returning, recycling and disposing of used units and consumables

Details regarding the return and recycling of used units and consumables can be obtained
from your local branch office or from our Recycling Center in Paderborn:

Tel.: +49 (0) 5251 8-18010 Fax.: +49 (0) 5251 8-18015

Further information
can be obtained from our Environmental Protection section (Referat Umweltschutz):

Tel.: +49 (0) 5251 8-26707 Fax.: +49 (0) 5251 8-26709

Email [email protected]

01750044376 A ProAir - Operating Manual 103

Environmental protection Appendix

104 ProAir - Operating Manual 01750044376 A

Telefax

We are interested in hearing your comments on this Wincor Nixdorf GmbH & Co. KG
manual. Any feedback you give us helps us improve our Handbuchredaktion
documentation and adapt it to your wishes and needs. 33094 Paderborn
Germany

The quickest way to reach us is by

fax.
+49 (0) 5251 8 - 2 62 09

Criticism, suggestions and corrections:

01750044376 A ProAir - Operating Manual

Published by
Wincor Nixdorf GmbH & Co. KG
33094 Paderborn
Germany

Printed in Germany
Order No.: 01750044376 A 1 GB