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Sample Team Performance Plan - Section 1

The document outlines a sample team performance plan with the goal of increasing customer retention by 70% over six months. Key performance indicators include fulfilling orders within 30 days, manufacturing made-to-order products within 15 days, ensuring 100% order accuracy, and maintaining high customer and team satisfaction. The plan assigns responsibilities to an operations manager for overseeing production and delivery, an administration officer for maintaining records and providing support, and an accounts officer for billing. It requires team training in various systems and procedures, to be followed by individual support, in order to meet the goals.

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25 views2 pages

Sample Team Performance Plan - Section 1

The document outlines a sample team performance plan with the goal of increasing customer retention by 70% over six months. Key performance indicators include fulfilling orders within 30 days, manufacturing made-to-order products within 15 days, ensuring 100% order accuracy, and maintaining high customer and team satisfaction. The plan assigns responsibilities to an operations manager for overseeing production and delivery, an administration officer for maintaining records and providing support, and an accounts officer for billing. It requires team training in various systems and procedures, to be followed by individual support, in order to meet the goals.

Uploaded by

jsn7033
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sample Team Performance Plan

Goal Increase customer retention by 70% over a six months period


Team vision Ensure all orders are fulfilled promptly and without mistakes
KPIs  Ensure the delivery of products within 30 days after clients
place their order.
 Make to order- manufacture products within 15 days after
clients place their order.
 Ensure 100% accuracy in the production and delivery of
customer orders.
 Make sure high customer satisfaction.
 High satisfaction level in the team.
Main tasks and Operations manager
responsibilities
 Organising and scheduling the manufacturing of products
 Ensuring all operations are carried on in an appropriate, cost-
effective way
 Delivery of orders
 Mentor team members
 Oversee day to day tasks.
 Make sure environment is safe for work.

Administration officer

 Maintaining and updating company databases and


documentations
 Preparing and formatting documents, reports and presentations.
 Provide support to the operations manager.
 Maintain office supplies, stationary etc.
 Organize filing system for important and confidential company
documents.
 Answer employee and client queries.
 Update office policies

Accounts officer

 Creating and processing invoices


 Sending bills and invoices to clients
 Processing refunds
 Communicating with clients regarding billing and payments.
 Billing of clients
 Process refunds as required.

Action Team training in:


required
 ERP system
 Freight arrangement
 Video conferencing software
 Operations policies and procedures

Team training to be followed up with individual support from Operations


Manager
Support  Operations Manager
 HR Manager
 Training department
Start and 10/09/2021 to 10/11/2022
completion
date
Evaluation of Operations Manager to monitor the team training.
performance
Results of training to be compared with monitoring results taken prior to
training.

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