Dena Dupuie Resume-Lisd

D D ENA M.
DUPUIE
D 2700 Council Springs Pass  Leander, TX 78641  (512) 422-2594  [email protected]
PROFESSIONAL EXPERIENCE
ARROW CHILD AND FAMILY MINISTRIES – AUSTIN, TX 2019 – 2020

CASE MANAGER AND HOME STUDY WRITER
Managed and provided support to foster/adopt families through case management services, crisis
management, home visits, documentation and ongoing training and advocacy. Assisted and monitored
families to certify compliance of licensing/regulatory standards. Assessed the children’s abilities and learning
styles in order to design appropriate treatment plans. Monitored progress to promote goal attainment.
Certified and licensed families for kinship (relative), foster and adoptive placements. Interviewed families to
evaluate their ability to care for a child that has been abused or neglected. Information contained during the
interview process included personal childhood background, relationship history, health and financial data as
well as the applicant’s parenting style. Based on the review of the family’s background, a recommendation
was made regarding their ability to care for a child that suffered trauma.
HOPE REALTY TEXAS – AUSTIN, TX 2016 – 2019
CO-FOUNDER AND REALTOR®
Represented and provided concierge services to clients during the home buying and selling process.
Specialized in families with special needs children and the elderly. Advocated for and supported local non-
profits by donating 10% of commission to client’s charity of choice.
DVINE MARKETING – AUSTIN, TX 2006 – 2013
FOUNDER AND PRESIDENT
Delivered development and marketing services to non-profits and created influential marketing campaigns
for small business owners. Designed strategies to build key long-term customer relationships, close deals,
increase sales and maximize revenue. Sought out new non-profit donors and created retention programs for
existing supporters. Developed fundraising campaigns. Clients included the Burke Center for Youth and The
Greater San Marcos Youth Council.
PROFITOLOGY – AUSTIN, TX 2002 – 2006
FOUNDER AND PRESIDENT
Designed and delivered customer service, sales, coaching, management and sales training to large call centers.
Evaluated call center metrics and implemented customer satisfaction, retention and competitive programs.
Clients included Farmers Insurance, Texas Medical Association, and Beachbody.com.
BROADWING COMMUNICATIONS – AUSTIN, TX 1998 – 2002
MANAGER, CUSTOMER CARE AND TRAINING
Directed teams of up to 60 professionals responsible for handling product inquires, technical assistance,
RFP’s, training and development, and sales. Coordinated cross-functional project management teams to
enhance products, services, and ultimately client satisfaction.
TELEWORTH – AUSTIN, TX 1996 – 1998
VICE-PRESIDENT, CUSTOMER SERVICE AND SALES
Created and implemented best practice procedures, performance reviews and metrics, development and
productivity plans, sales and customer service objectives, training curriculum and motivational programs.
CONTINUED …
DENA M. DUPUIE PAGE 2
VOLUNTEER EXPERIENCE
WILLAMSON COUNTY SHERRIFF’S OFFICE 2002-
PRESENT
VICTIM’S ADVOCATE
Provide crisis intervention for survivors and family members who have been traumatized by the experience
of death, serious injury, violent crime, or natural disaster.
CASA OF TRAVIS AND WILLIAMSON COUNTY– AUSTIN, TX 2002-PRESENT, 2006 – 2008

GUARDIAN AD LITEM
Walk alongside children in the care of CPS. Advocate for their needs and best interests by facilitating and
coordinating with teachers, parents, attorneys, foster families, therapists, and CPS to ensure the children have
a path to flourish while in the state's care. Research and secure resources for foster children and their families.
Prepare court reports and testify regarding the children’s best interests and the family’s progress. Review
home studies and made recommendations in court regarding permanency options.
AUSTIN ANGELS – AUSTIN, TX 2016 – 2022

LOVE BOX LEADER
Led volunteers who walked alongside children and caretakers in the foster care system by offering consistent
support through intentional giving, relationship building and mentorship. Provided assistance and
encouragement for the family to facilitate placement stability with the ultimate goal of a successful transition
into adulthood for the children in care.
EASTERSEALS CENTRAL TEXAS – AUSTIN, TX 2016 – 2019

VOLUNTEER
Supported the disabled community by advocating and fundraising. Emceed the 2017 Casino Royale Gala
fundraiser. Member of the Gala committee.
TEAM LUKE HOPE FOR MINDS – AUSTIN, TX 2015 – 2018
BOARD MEMBER AND AMBASSADOR
Supported children with an acquired brain injury and their families. Educated families about community
support systems and medical resources. Planned and executed fundraising events.
THRIVENT FINANCIAL – AUSTIN, TX 2017 – 2018
BOARD MEMBER
Facilitated, planned and initiated events that served local non-profits.
TEXAS PARENT TO PARENT – AUSTIN, TX 2015 – 2016
ADVOCATE
Represented the interests of special needs children to the Legislature. My advocacy was featured in Texas
Monthly, the Austin American-Statesman, and KVUE.
AUSTIN DISASTER RELIEF NETWORK – AUSTIN, TX 2014 – 2015
DISASTER RELIEF SHEPHERD
Provided assistance and ministered to those affected by disasters.
EDUCATION
BACHELOR OF ARTS IN POLITICAL SCIENCE 1996
Texas State University – San Marcos, TX
DENA M. DUPUIE PAGE 2
Honors: Magna Cum Laude

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D D ENA M.

ARROW CHILD AND FAMILY MINISTRIES – AUSTIN, TX 2019 – 2020

CASA OF TRAVIS AND WILLIAMSON COUNTY– AUSTIN, TX 2002-PRESENT, 2006 – 2008

AUSTIN ANGELS – AUSTIN, TX 2016 – 2022

EASTERSEALS CENTRAL TEXAS – AUSTIN, TX 2016 – 2019

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