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Conversation 1 Between Front Desk and A Customer

The document contains 5 conversations between hotel front desk agents and customers. The conversations cover check-ins, reservations, check-outs, and maintenance issues. The front desk agents assist the customers with their needs, confirm reservations and balances, and ensure issues are addressed.

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Med Jabr
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168 views2 pages

Conversation 1 Between Front Desk and A Customer

The document contains 5 conversations between hotel front desk agents and customers. The conversations cover check-ins, reservations, check-outs, and maintenance issues. The front desk agents assist the customers with their needs, confirm reservations and balances, and ensure issues are addressed.

Uploaded by

Med Jabr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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English trainer Mr Jaber Med

Conversation 1:
Front Desk Agent: Good morning! How can I assist you today?
Customer: Hi there! I need to check in for my reservation. My name is John Smith.
Front Desk Agent: Thank you, Mr. Smith. Could you please provide me with your ID and a
credit card .
Customer: Sure, here's my ID, and I'll use this credit card.
Front Desk Agent: Great. I see that you have a deluxe room reserved for three nights. Is that
correct?
Customer: Yes, that's right.
Front Desk Agent: Perfect. Your room is on the 8th floor, and breakfast is included. Is there
anything else I can help you with?
Customer: No, that's all. Thank you.
Front Desk Agent: You're welcome, Mr. Smith. Enjoy your stay!
Customer: Thank you, I will.
Conversation 2:
Front Desk Agent: Good afternoon! How may I assist you?
Customer: Hi, I have a reservation under the name Sarah Johnson.
Front Desk Agent: Thank you, Ms. Johnson. Could I have your ID and a credit card, please?
Customer: Of course, here they are.
Front Desk Agent: Thank you. I see you have a standard room booked for two nights. Is
everything in order?
Customer: Yes, everything looks fine.
Front Desk Agent: Great. Your room is on the 5th floor, and you have access to the fitness
center and pool. Do you need any assistance with your luggage?
Customer: No, thank you. I can manage.
Front Desk Agent: Alright. If you have any questions during your stay, don't hesitate to contact
us. Enjoy your time here!
Customer: Thank you, I appreciate it.
Conversation 3:
Front Desk Agent: Good evening! How can I help you today?
Customer: Hi, I'd like to inquire about booking a conference room for a business meeting.
Front Desk Agent: Certainly, sir. What date and time would you like to reserve the conference
room?
Customer: We need it for next Monday from 9 am to 5 pm.
English trainer Mr Jaber Med
Front Desk Agent: Alright. Let me check the availability for you. Yes, we have a room available
for that time. How many people will be attending?
Customer: There will be around 20 participants.
Front Desk Agent: Understood. I'll make the reservation for you. Can I have your contact
information, please?
Customer: Sure, here's my business card.
Front Desk Agent: Thank you, Mr. Johnson. We will confirm the reservation via email. Is there
anything else I can assist you with?
Customer: No, that's all. Thank you for your help.
Front Desk Agent: You're welcome. Have a successful meeting!
Conversation 4:
Front Desk Agent: Good morning! How may I assist you today?
Customer: Hi, I'm checking out and need to settle my bill.
Front Desk Agent: Of course, ma'am. Could I have your name, please?
Customer: It's Emily Thompson.
Front Desk Agent: Thank you, Ms. Thompson. Let me pull up your account. I see that you have
a balance of $250 for room service and phone charges. How would you like to settle this?
Customer: I'll pay with my credit card, please.
Front Desk Agent: Certainly. Here's the receipt for your review, and I'll process the payment
for you. Is there anything else I can help you with?
Customer: No, that's all. Thank you.
Front Desk Agent: You're welcome, Ms. Thompson. We hope you had a pleasant stay. Have a
safe trip!
Customer: Thank you, I did.
Conversation 5:
Front Desk Agent: Good afternoon! How can I assist you?
Customer: Hi, I'm staying in room 305, and the air conditioning seems to be malfunctioning.
Front Desk Agent: I apologize for the inconvenience, sir. I'll have our maintenance team look
into it immediately. Is there anything else I can do to assist you?
Customer: No, that's the main issue for now. It's quite warm in the room.
Front Desk Agent: I understand. We'll prioritize this matter. If you need any additional
assistance, please don't hesitate to contact us.
Customer: Thank you, I appreciate your help.
Front Desk Agent: You're welcome. We'll resolve the issue as soon as possible.

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