bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3.

TROUBLE CODE

(2) Procedure
(a) PageScope Web Connection
1. Access PageScope Web Connection of the MFP where trouble occurs.
2. The screen for logging into Administrator Mode appears.
3. Check the following message appears; “An error has occurred. Do you want to clear the error?” Click [Trouble Reset].
4. Click [Trouble Reset] again in the confirmation screen.
5. Check that the MFP starts normally.

(b) OpenAPI (PageScope Enterprise Suite)

1. Access PageScope Enterprise Suite.
2. Select [Device List] -> [Device Management] -> [Device List] -> [Device List] -> [Device].
3. For rank B trouble, click [Trouble Reset]. For rank C trouble, click [Reset].
4. For rank B trouble, click the [Execute] button.
For rank C trouble, click the [Execute] button in [Device Reset].
5. Check that the MFP starts normally.

(c) CS Remote Care

• Refer to the CS Remote Care Center manual.

3.4 Trouble isolation function

• The trouble isolation function enables you to control MFP temporarily isolating faulty units, options, and functions where the trouble
isolation function can be applied when trouble occurs. This allows you to continue using the other units or functions that are not affected
and reduce down time that continues until CE resolves the problem.
• This function can be selected for the following units and options.
• Tray 1
• Tray 2
• Tray 3
• Tray 4
• LCT
• Manual
• Center Stapling/Half-Fold/Tri-Fold
• Post Inserter (bizhub 658e/558e/458e only)
• Z fold (bizhub 658e/558e/458e only)
• Punch
• Staple
• Scanner
• ADF
• Expansion Function (HDD)
• If a problem occurs with the units where the trouble isolation function can be applied, the control panel displays a trouble code and a key
with which you decide whether to continue using the MFP. When you press down the key, the control panel displays the units that will be
isolated as well as the next confirmation key with which you decide to continue.
• When you press down the confirmation key, the message on the control panel asks you to turn OFF and ON the main power switch. After
turning OFF and ON the main power switch, the MFP starts operating, isolating the faulty units or functions.
The message on the control panel also tells that the MFP is working, isolating the faulty units.
• To temporarily isolate faulty units and continue using the MFP with the trouble isolation function, be sure to make the above mentioned
control panel operation. The faulty units cannot be automatically isolated.
NOTE
▪ The malfunction detection mechanism is not applied to units and options that are being isolated.

3.5 List of the trouble code (bizhub 368e/308e)

Trouble code Description Rank Self-diag. (Full)
C0002 Paper feed communication error C ―
C0106 Tray 3/transfer LCT paper feed motor turning at abnormal timing (When B ―
PC-115, PC-215, or PC-415 is installed)
C0107 Tray 3/transfer LCT vertical transport motor turning at abnormal timing B ―
(When PC-115, PC-215, or PC-415 is installed)
C0108 Tray 4 paper feed motor turning at abnormal timing (When PC-215 is B ―
installed)
C0109 Tray 4 vertical transport motor turning at abnormal timing (When PC-215 B ―
is installed)
C0202 Tray 1 feeder up/down abnormality B ―
C0204 Tray 2 feeder up/down abnormality B ―
C0206 Tray 3 feeder up/down abnormality (When PC-115 or PC-215 is installed) B ―
C0208 Tray 4 feeder up/down abnormality (When PC-215 is installed) B ―
C0210 Transfer LCT lift failure (When PC-415 is installed) B ―
C0211 Manual feed up/down abnormality B ―
C0214 Transfer LCT shift failure (When PC-415 is installed) B ―
C0216 External LCT up/down abnormality (When LU-302 is installed) B ―

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

C1004 Finisher communication error (Engine detection) (When FS-533, FS-536, C ―
FS-536SD, or JS-506 is installed)
C1014 Finisher communication error (Finisher detection) (When FS-536 or C ―
FS-536SD is installed)
C1081 SD communication error (Finisher detection) (When FS-536SD is C ―
installed)
C1082 SD communication error (SD detection) (When FS-536SDis installed) C ―
C1102 Main tray up/down motor drive malfunction (When FS-533, FS-536, or B ―
FS-536SD is installed)
C1103 Alignment motor/front drive malfunction (When FS-533, FS-536, or B ―
FS-536SD is installed)
C1105 Bundle eject motor drive malfunction (When FS-536 or FS-536SD is B ―
installed)
C1106 Stapler movement motor drive malfunction (When FS-533, FS-536, or B ―
FS-536SD is installed)
C1109 Stapler motor drive malfunction (When FS-533, FS-536, or FS-536SD is B ―
installed)
C1112 Stapler motor malfunction (When FS-536SD is installed) B ―
C1113 Stopper drive motor malfunction (When FS-536SD is installed) B ―
C1114 Alignment motor drive malfunction (When FS-536SD is installed) B ―
C1115 Center fold knife motor malfunction (When FS-536SD is installed) B ―
C1132 Punch drive motor malfunction (When FS-533+PK-519, FS-536+PK-520, B ―
or FS-536SD+PK-520 is installed)
C1140 Alignment motor/rear drive malfunction (When FS-533, FS-536, or B ―
FS-536SD is installed)
C1141 FNS paddle motor malfunction (When FS-536 or FS-536SD is installed) B ―
C1144 Pre-eject drive motor malfunction (When FS-536 or FS-536SD is installed) B ―
C1145 Trailing edge stopper motor malfunction (When FS-536 or FS-536SD is B ―
installed)
C1156 SD paddle motor malfunction (When FS-536SD is installed) B ―
C1182 Shift motor drive malfunction (When JS-506 is installed) B ―
C1184 Paper receiving control motor malfunction (When FS-536 or FS-536SD is B ―
installed)
C1195 Paper discharge control motor malfunction (When FS-536SD is installed) B ―
C1196 Center fold roller motor malfunction (When FS-536SD is installed) B ―
C1197 Tri-folding guide motor malfunction (When FS-536SD is installed) B ―
C11A1 Exit roller pressure/ retraction malfunction (When FS-533 is installed) B ―
C11A2 Accommodation roller pressure/ retraction malfunction (When FS-536 or B ―
FS-536SD is installed)
C11E1 Paper exit switching drive malfunction (When FS-536 or FS-536SD is B ―
installed)
C1402 FS nonvolatile memory error (When FS-533 is installed) C ―
C2355 Transfer belt cleaner cooling fan failure to turn B ―
C2414 Developing unit/K new article release B ―
C2557 Abnormally low toner density detected black TCR sensor B ―
C2558 Abnormally high toner density detected black TCR sensor B ―
C255C Black TCR sensor adjustment failure B ―
C2564 Black TCR sensor failure B ―
C2650 Main backup media 1 access error C ―
C265A Main backup media wrongly installation C ―
C265B Main backup media 2 access error C ―
C2A14 Drum unit/K new release failure B ―
C2A24 Toner cartridge/K new release failure C ―
C3101 Pressure roller pressure failure B ―
C3103 Pressure roller release failure B ―
C3201 Fusing motor failure to turn B ―
C3202 Fusing motor turning at abnormal timing B ―

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

C3302 Paper cooling fan failure to turn B ―
C3425 Fusing warm-up trouble A ―
C3722 Fusing abnormally high temperature detection (Edge of the heating roller) A ―
C3725 Fusing abnormally high temperature detection (Main of the heating roller) A ―
C3726 Fusing abnormally high temperature detection (Center of the heating A ―
roller)
C3736 Fusing abnormally high temperature detection hard protector (Middle of A ―
the heating roller)
C3739 Fusing abnormally high temperature detection hard protector (Edge of the A ―
heating roller)
C3825 Fusing abnormally low temperature detection (Main of the heating roller) A ―
C3826 Fusing abnormally low temperature detection (Center of the heating roller) A ―
C3922 Fusing sensor wire breaks detection (Edge of the heating roller) A ―
C3925 Fusing sensor wire breaks detection (Main of the heating roller) A ―
C3926 Fusing sensor wire breaks detection (Center of the heating roller) A ―
C392B Fusing sensor wire breaks detection (difference of temperature) A ―
C40A1 Mechanical controller sub-CPU communication error C ―
C40A2 Mechanical controller PF communication data error C ―
C40A3 Mechanical controller PF transmission timeout C ―
C40A4 Mechanical controller PF communication pulse error C ―
C40C3 CTL PF transmission timeout 1 C Target
C40C5 CTL PF transmission timeout 2 C Target
C4101 Polygon motor rotation trouble B ―
C4501 Laser malfunction B ―
C5102 Transport motor failure to turn B ―
C5103 Transport motor turning at abnormal timing B ―
C5351 Power supply cooling fan motor failure to turn B Target
C5360 Clean unit fan failure to turn (When CU-101 is installed) B ―
C5370 Machine rear side cooling fan failure to turn C Target
C5501 AC signal abnormality C ―
C5601 Engine control malfunction C ―
C5603 Front side board communication error C ―
C5605 Engine communication data error C ―
C5606 Engine transmission timeout C ―
C5610 PH LD drive communication error C ―
C5611 PH EEPROM communication error C ―
C6001 DF related configuration error 1 C Target
C6002 DF related configuration error 2 C ―
C6102 Drive system home sensor malfunction B Target
C6103 Slider over running B Target
C6104 Back side cleaning home sensor abnormality (initial) (When DF-704 is B Target
installed)
C6105 Back side cleaning home sensor abnormality (normal) (When DF-704 is B Target
installed)
C6704 Image input time out C Target
C6751 CCD clamp/gain adjustment failure B Target
C6752 ASIC clock input error (front side) C Target
C6753 ASIC clock input error (back side) (When DF-704 is installed) C Target
C6754 CIS clamp adjustment failure (When DF-704 is installed) B Target
C6755 CIS gain adjustment failure (When DF-704 is installed) B Target
C6756 CCD power-supply voltage malfunction C Target
C6901 DSC board mount failure 1 (When SC-508 is installed) C Target
C6902 DSC board bus check NG1-1 (When SC-508 is installed) C Target
C6903 DSC board bus check NG1-2 (When SC-508 is installed) C Target
C6911 DSC board mount failure 2 (When DF-704 + SC-508 is installed) C Target

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Trouble code Description Rank Self-diag. (Full)

C6912 DSC board bus check NG2-1 (When DF-704 + SC-508 is installed) C Target
C6913 DSC board bus check NG2-2 (When DF-704 + SC-508 is installed) C Target
C6F01 Scanner sequence trouble 1 C Target
C6F02 Scanner sequence trouble 2 C Target
C6F03 Scanner sequence trouble 3 C Target
C6F04 Scanner sequence trouble 4 C Target
C6F05 Scanner sequence trouble 5 C Target
C6F06 Scanner sequence trouble 6 C Target
C6F07 Scanner sequence trouble 7 C Target
C6F08 Scanner sequence trouble 8 C Target
C6F09 Scanner sequence trouble 9 C Target
C6F0A Scanner sequence trouble 10 C Target
C6FDC Scanner sequence trouble DC B Target
C6FDD Scanner sequence trouble DD B Target
C8101 Before reading pressure welding alienation mechanism (When DF-629 or B ―
DF-704 is installed)
C8107 Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed) B ―
C8302 Cooling fan trouble (When DF-629 or DF-704 is installed) B Target
C8401 Data flash failure C ―
C9401 Exposure LED lighting failure B Target
C9402 Exposure LED lighting abnormally B Target
C9403 CIS LED lighting failure (When DF-704 is installed) B Target
C9404 CIS LED lighting abnormally (When DF-704 is installed) B Target
CA051 Standard controller configuration failure C ―
CA052 Controller hardware error C ―
CA053 Controller start failure C ―
CB001 FAX board error 1 C Target
CB002 FAX board error 2 C Target
CB004 FAX board error 4 C Target
CB005 FAX board error 5 C Target
CB006 FAX board error 6 C Target
CB051 FAX board mount failure line 1 C Target
CB052 FAX board mount failure line 2 C Target
CB110 Instance generation error or observer registration error C ―
CB111 Configuration space initialization NG C ―
CB112 Semaphore acquisition, release error C ―
CB113 Sequence error among main body tasks C ―
CB114 Message queue control error C ―
CB115 Main body - sequence error among FAX boards C ―
CB116 FAX board nonresponse (Nonresponse after initialization) C ―
CB117 ACK waiting timeout error C ―
CB118 Receiving undefined frame C ―
CB119 DMA transfer error C ―
CB120 JC soft error C ―
CB122 Device error (modem-DAA initialize error) C ―
CB123 Device error (modem-DAA power save recovery error) C ―
CB125 ISW failure of Sub CPU C ―
CB126 Timeout error due to nonresponse from codec control during suspension C ―
process
CB127 Timeout error due to nonresponse from communication control during C ―
suspension process
CB128 Timeout error due to nonresponse from LINE control during suspension C ―
process
CB129 Timeout error due to nonresponse from SPI tasks during suspension C ―
process
CB130 Driver soft error C ―

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Trouble code Description Rank Self-diag. (Full)

CB131 Reception frame length error from main C ―
CB132 Reception frame header error from main C ―
CB133 232C i/f sequence error C ―
CB134 DPRAM i/f sequence error C ―
CB135 DPRAM CTL/STL register error C ―
CB136 ACK waiting timeout C ―
CB137 DPRAM RESET reception C ―
CB139 No response from modem during voice response C ―
CB140 MSG I/F Error with JC C ―
CB141 I/F error with driver C ―
CB142 Undefined command reception C Target
CB143 Command frame length error C Target
CB144 Command parameter length error C Target
CB145 Undefined parameter C Target
CB146 Command/response sequence error C Target
CB150 External class instance acquisition error C Target
CB151 Job start error (Starting job parameter error/child job generation error) C Target
CB152 Doc access error (Report buf access error) C Target
CB153 Response wait timeout from external task C Target
CB154 Internal que table control error (create/enque/deque) C Target
CB158 Incorrect startup job information, fax job instance acquisition release error C ―
CB160 Instance generation error C Target
CB161 Timeout error C Target
CB162 Interface error C Target
CB163 Message queue control error C Target
CB164 Semaphore acquisition release error C Target
CB165 Observer registration error C Target
CB166 Reception resource check error C Target
CB167 Deployment error of sending image information C Target
CB168 Serialization error of receiving image C Target
CB169 Access error to quick memory data C Target
CB170 Internal que table control error (create/enque/deque) C Target
CB171 Instance generation error C Target
CB172 Timeout error C Target
CB173 Interface error C Target
CB174 Semaphore acquisition release error C Target
CB175 Observer registration error C Target
CB176 Unable to check TTI domain C Target
CB177 Error return from TTI rasterizer C Target
CB178 Receiving job generation error C Target
CB179 Sequence control error C Target
CB180 Access error to quick sending memory data C ―
CB181 BlockBuff acquisition error C ―
CB182 Sending block image error (Req, restore) C ―
CB183 Receiving block image error (Req, store) C ―
CB184 Storage error of receiving image information C ―
CB185 Receiving data size logic error (Receiving data are not multiples of dotline) C Target
CB186 Image buf acquisition (alloc) error C Target
CB187 Error return from compressor C Target
CB188 BandBuf control error (newInstance/get/free) C Target
CB190 USB IF error (USB out transfer NG) C Target
CB191 USB IF error (USB in transfer NG) C Target
CB192 USB IF error C Target
CB193 USB IF error (USB is detached) C Target
CB194 USB IF error (No response from fax board) C Target

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Trouble code Description Rank Self-diag. (Full)

CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C Target
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C Target
CC002 Vendor internal error C Target
CC140 Trouble related to security C ―
CC151 ROM contents error upon startup (MSC) C Target
CC152 ROM contents error upon startup (IR) C Target
CC155 Finisher ROM error (When FS-533, FS-536, FS-536SD, or JS-506 is C ―
installed)
CC156 DF ROM error (When DF-629 or DF-704 is installed) C Target
CC159 ROM contents error upon startup (DSC1) C Target
CC15A ROM contents error upon startup (DSC2) C Target
CC15B Flash ROM error (saddle) (When FS-536SD is installed) C ―
CC15C Engine Flash ROM writing error C ―
CC163 ROM contents error (PRT) C ―
CC164 ROM contents error (MSC) C Target
CC165 ROM contents error (DF) C ―
CC170 Dynamic link error during starting (AP0) C Target
CC171 Dynamic link error during starting (AP1) C Target
CC172 Dynamic link error during starting (AP2) C Target
CC173 Dynamic link error during starting (AP3) C Target
CC174 Dynamic link error during starting (AP4) C Target
CC180 Dynamic link error during starting (LDR) C Target
CC181 Dynamic link error during starting (IBR) C Target
CC182 Dynamic link error during starting (IID) C Target
CC183 Dynamic link error during starting (IPF) C Target
CC184 Dynamic link error during starting (IMY) C Target
CC185 Dynamic link error during starting (SPF) C Target
CC186 Dynamic link error during starting (OAP) C Target
CC190 Outline font load error C Target
CC191 Setting parameter load error (LDR) C Target
CC211 Authentication device general error C Target
CC212 User validation error C Target
CC213 User registration error/Card information setting error C Target
CC214 User information deletion error C Target
CC216 Acquisition failure of the number of trials/Initialize error of number of C Target
authentication
CC301 Authentication customize data error B Target
CC302 Authentication customize data version mismatch error B Target
CCC00 Public user account track information error B Target
CD002 JOB RAM save error C Target
CD004 Hard disk access error (connection failure) C Target
CD00F Hard disk data transfer error C Target
CD010 Hard disk unformat C Target
CD011 Hard disk out of specifications mounted C Target
CD012 Mount error due to hard disk being unformatted C Target
CD013 HDD mirroring error master A Target
CD014 HDD mirroring error slave A Target
CD015 HDD mirroring error master slave A Target
CD016 HDD mirroring error master (rebuild) A Target
CD017 HDD mirroring error slave (rebuild) A Target
CD020 Hard disk verify error C Target
CD030 Hard disk management information reading error C Target
CD041 HDD command execution error C Target
CD042 C Target
CD043 C Target
CD044 C Target
CD045 C Target

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

CD046 C Target
CD047 HDD SCSI library error C Target
CD048 C Target
CD049 C Target
CD04A C Target
CD04B C Target
CD050 Hard disk recovery timeout C Target
CD110 Wireless LAN destination initialization error C Target
CD201 File memory mounting error C Target
CD202 Memory capacity discrepancy C Target
CD203 Memory capacity discrepancy 2 C Target
CD211 PCI-SDRAM DMA operation failure C Target
CD212 Compression/extraction timeout detection C Target
CD241 Encryption ASIC setting error C Target
CD242 Encryption ASIC mounting error C Target
CD261 USB board failure C Target
CD262 Extension network adapter installation error C Target
CD271 i-Option activated and additional memory not installed C Target
CD272 i-Option activated and additional memory and HDD not installed C Target
CD2D1 VLAN setting configuration error B ―
CD3## Nonvolatile data error C Target
CD313 TPM key data error C Target
CD38E Nonvolatile data save error (SPI-Flash) C Target
CD390 Nonvolatile data checksum error C Target
CD391 Nonvolatile data save error (eMMC) ― Target
CD392 Nonvolatile data save error (EEPROM) C Target
CD3C0 New board detection C ―
CD401 NACK command incorrect C Target
CD402 ACK command incorrect C Target
CD403 Checksum error C Target
CD404 Receiving packet incorrect C Target
CD405 Receiving packet analysis error C Target
CD406 ACK receiving timeout C Target
CD407 Retransmission timeout C Target
CD411 Touch panel board error C Target
CD412 Touch panel type mismatch C Target
CD413 Electrostatic touch panel operation mode error C Target
CD601 Trouble related to security ― ―
CD602
CD603
CD701 Mechanical controller flash ROM writing error C ―
CD702 Mechanical controller flash ROM device error C ―
CD703 FW download communication fault C ―
CD704 Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, or C ―
JS-506 is installed)
CD705 Mechanical controller sub-CPU flash ROM device error C ―
CD706 Mechanical controller sub-CPU flash ROM error C ―
CDC## Trouble related to security ― ―
CDF50 ASIC image version failure C Target
CDF51 ASIC image version failure (back side) (When DF-704 is installed) C Target
CDF70 ASIC image access failure C Target
CDF71 ASIC image access failure (back side) (When DF-704 is installed) C Target
CDFA0 ASIC image error C Target
CDFA1 ASIC image error (back side) (When DF-704 is installed) C Target
CE001 Abnormal message queue C Target
CE002 Message and method parameter failure C Target

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Trouble code Description Rank Self-diag. (Full)

CE003 Task error C Target
CE004 Event error C Target
CE005 Memory access error C Target
CE006 Header access error C Target
CE007 DIMM initialize error C Target
CE009 Memory resource shortage error C Target
CE101 Browser finish detected C Target
CE201 Transmission operation log storage fault C Target
CE202 PDL interpreter error C Target
CE203 Unrecoverable error C Target
CE301 Referring incorrect memory C Target
CE302 Incorrect command C Target
CE303 Finished due to error inside Qt library C Target
CE304 Finished due to error outside Qt library C Target
CE305 Program forced to stop C Target
CE401 Shared memory connection timeout C Target
CED01 The authentication application information does not exist in the hard disk/ C Target
eMMC board in the enhanced server authentication state.
CEEE1 MFP board (MSC) malfunction C Target
CEEE2 Scanner section malfunction A Target
CEEE3 MFP board (ENG) malfunction A Target
CF### Abort code C ―

3.6 List of the trouble code (bizhub 658e/558e/458e)

Trouble code Description Rank Self-diag. (Full)
C0002 Paper feed communication error C ―
C0106 Tray 3/transfer LCT paper feed motor turning at abnormal timing (When B ―
PC-115, PC-215, or PC-415 is installed)
C0107 Tray 3/transfer LCT vertical transport motor turning at abnormal timing B ―
(When PC-115, PC-215, or PC-415 is installed)
C0108 Tray 4 paper feed motor turning at abnormal timing (When PC-215 is B ―
installed)
C0109 Tray 4 vertical transport motor turning at abnormal timing (When PC-215 B ―
is installed)
C0202 Tray 1 feeder up/down abnormality B ―
C0204 Tray 2 feeder up/down abnormality B ―
C0206 Tray 3 feeder up/down abnormality (When PC-115 or PC-215 is installed) B ―
C0208 Tray 4 feeder up/down abnormality (When PC-215 is installed) B ―
C0210 Transfer LCT lift failure (When PC-415 is installed) B ―
C0211 Manual feed up/down abnormality B ―
C0214 Transfer LCT shift failure (When PC-415 is installed) B ―
C0216 External LCT up/down abnormality (When LU-207 or LU-302 is installed) B ―
C1003 PK communication error (Finisher detection) (When FS-537+PK-523 or C ―
FS-537SD+PK-523 is installed)
C1004 Finisher communication error (Engine detection) (When FS-536, C ―
FS-536SD, FS-537, or FS-537SD is installed)
C1007 PI communication error (Finisher detection) (When FS-537+PI-507 or C ―
FS-537SD+PI-507 is installed)
C1013 PK communication error (PK detection) (When FS-537+PK-523 or C ―
FS-537SD+PK-523 is installed)
C1014 Finisher communication error (Finisher detection) (When FS-536, C ―
FS-536SD, FS-537, or FS-537SD is installed)
C1017 PI communication error (PI detection) (When FS-537+PI-507 or C ―
FS-537SD+PI-507 is installed)
C1081 SD communication error (Finisher detection) (When FS-536SD or C ―
FS-537SD is installed)
C1082 SD communication error (SD detection) (When FS-536SD or FS-537SD is C ―
installed)

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Trouble code Description Rank Self-diag. (Full)

C1102 Main tray up/down motor drive malfunction (When FS-533, FS-536, B ―
FS-536SD, FS-537, or FS-537SD is installed)
C1103 Alignment motor/front drive malfunction (When FS-533, FS-536, B ―
FS-536SD, FS-537, or FS-537SD is installed)
C1104 Stacker plate drive motor malfunction (When FS-537 or FS-537SD is B ―
installed)
C1105 Bundle eject motor drive malfunction (When FS-536, FS-536SD, FS-537, B ―
or FS-537SD is installed)
C1106 Stapler movement motor drive malfunction (When FS-533, FS-536, B ―
FS-536SD, FS-537, or FS-537SD is installed)
C1109 Side stapler motor drive malfunction (When FS-533, FS-536, FS-536SD, B ―
FS-537, or FS-537SD is installed)
C1112 Stapler motor malfunction (When FS-536SD or FS-537SD is installed) B ―
C1113 Stopper drive motor malfunction (When FS-536SD or FS-537SD is B ―
installed)
C1114 Alignment motor drive malfunction (When FS-536SD or FS-537SD is B ―
installed)
C1115 Center fold knife motor malfunction (When FS-536SD or FS-537SD is B ―
installed)
C1124 Tray lift motor /Lw drive malfunction (When FS-537+PI-507 or FS-537SD B ―
+PI-507 is installed)
C1125 Tray lift motor /Up drive malfunction (When FS-537+PI-507 or FS-537SD B ―
+PI-507 is installed)
C1127 Punch oscillating motor drive malfunction (When FS-537+PK-523 or B ―
FS-537SD+PK-523 is installed)
C1130 ZU transport motor drive malfunction (When FS-537+ZU-609 or B ―
FS-537SD+ZU-609 is installed)
C1131 Folding guide motor drive malfunction (When FS-537+ZU-609 or B ―
FS-537SD+ZU-609 is installed)
C1132 Punch drive motor malfunction (When FS-533+PK-519, FS-536+PK-520, B ―
FS-536SD+PK-520, FS-537+PK-523, or FS-537SD+PK-523 is installed)
C1133 Pressure motor malfunction (When FS-537+ZU-609 or FS-537SD B ―
+ZU-609 is installed)
C1140 Alignment motor/rear drive malfunction (When FS-533, FS-536, B ―
FS-536SD, FS-537, or FS-537SD is installed)
C1141 FNS paddle motor malfunction (When FS-536, FS-536SD, FS-537, or B ―
FS-537SD is installed)
C1142 Paddle up/down motor drive malfunction (When FS-537 or FS-537SD is B ―
installed)
C1143 Arm drive motor drive malfunction (When FS-537 or FS-537SD is B ―
installed)
C1144 Pre-eject drive motor drive malfunction (When FS-536, FS-536SD, B ―
FS-537, or FS-537SD is installed)
C1145 Trailing edge stopper motor malfunction (When FS-536, FS-536SD, B ―
FS-537, or FS-537SD is installed)
C1146 Trail edge stopper motor/R drive malfunction (When FS-537 or FS-537SD B ―
is installed)
C1152 Paper transport belt motor malfunction (When FS-537SD is installed) B ―
C1156 SD paddle motor malfunction (When FS-536SD or FS-537SD is installed) B ―
C1182 Shift motor drive malfunction (When JS-506 is installed) B ―
C1184 Paper receiving control motor malfunction (When FS-536, FS-536SD, B ―
FS-537, or FS-537SD is installed)
C1195 Paper discharge control motor malfunction (When FS-536SD or B ―
FS-537SD is installed)
C1196 Center fold guide motor drive malfunction (When FS-536SD or FS-537SD B ―
is installed)
C1197 Tri-folding guide motor malfunction (When FS-536SD or FS-537SD is B ―
installed)
C11A1 Exit roller pressure/ retraction malfunction (When FS-533 is installed) B ―
C11A2 Receiving roller retraction motor drive malfunction (When FS-536, B ―
FS-536SD, FS-537, or FS-537SD is installed)
C11C5 Paper size detect board malfunction (When FS-537+PK-523 or FS-537SD B ―
+PK-523 is installed)

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

C11E1 Paper exit switching drive malfunction (When FS-536, FS-536SD, FS-537, B ―
or FS-537SD is installed)
C11E2 Paper exit switching (JS) drive malfunction (When FS-537 or FS-537SD is B ―
installed)
C1402 FS nonvolatile memory error (When FS-533 is installed) C ―
C1403 PK flash ROM error (When FS-537+PK-523 or FS-537SD+PK-523 is C ―
installed)
C1404 PI flash ROM error (When FS-537+PI-507 or FS-537SD+PI-507 is C ―
installed)
C2350 Toner suction fan failure to turn B ―
C2355 Transfer belt cleaner cooling fan failure to turn B ―
C2414 Developing unit/K new article release B ―
C2557 Abnormally low toner density detected black TCR sensor B ―
C2558 Abnormally high toner density detected black TCR sensor B ―
C255C Black TCR sensor adjustment failure B ―
C2564 Black TCR sensor failure B ―
C2650 Main backup media 1 access error C ―
C265A Main backup media wrongly installation C ―
C265B Main backup media 2 access error C ―
C2A14 Drum unit/K new release failure B ―
C2A24 Toner cartridge/K new release failure C ―
C3101 Pressure roller pressure failure B ―
C3102 Heating roller failure to turn (bizhub 658e/558e) A ―
C3103 Pressure roller release failure B ―
C3201 Fusing motor failure to turn B ―
C3202 Fusing motor turning at abnormal timing B ―
C3302 Paper cooling fan failure to turn B ―
C3425 Fusing warm-up trouble A ―
C3722 Fusing abnormally high temperature detection (Edge of the heating roller) A ―
C3725 Fusing abnormally high temperature detection (Main of the heating roller) A ―
C3726 Fusing abnormally high temperature detection (Center of the heating A ―
roller)
C3732 Fusing abnormally high temperature detection hard protector (Edge of the A ―
heating roller) (bizhub 658e/558e)
C3736 Fusing abnormally high temperature detection hard protector (Middle of A ―
the heating roller)
C3737 Fusing abnormally high temperature detection hard protector (Center of A ―
the heating roller)
C3738 Fusing abnormally high temperature detection hard protector (Center A ―
protector of the heating roller)
C3739 Fusing abnormally high temperature detection hard protector (Edge A ―
protector of the heating roller) (bizhub 558e/458e)
C3822 Fusing abnormally low temperature detection (Edge of the heating roller) A ―
(bizhub 658e/558e)
C3825 Fusing abnormally low temperature detection (Main of the heating roller) A ―
C3826 Fusing abnormally low temperature detection (Center of the heating roller) A ―
(bizhub 458e)
C3922 Fusing sensor wire breaks detection (Edge of the heating roller) A ―
C3925 Fusing sensor wire breaks detection (Main of the heating roller) A ―
C3926 Fusing sensor wire breaks detection (Center of the heating roller) A ―
C392A Heating roller temperature sensor contamination (Main of the heating C ―
roller) (bizhub 658e/558e)
C392B Fusing sensor wire breaks detection (difference of temperature) A ―
C3B02 IH malfunction (CPU) (bizhub 658e/558e) A ―
C3B03 IH malfunction (monitor) / Incorrect marketing area (bizhub 658e/558e) A ―
C3B07 IH input power error (bizhub 658e/558e) A ―

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

C3B08 IH input voltage error (bizhub 658e/558e) B ―
C3B09 IH communication error (bizhub 658e/558e) C ―
C40A1 Mechanical controller sub-CPU communication error C ―
C40A2 Mechanical controller PF communication data error C ―
C40A3 Mechanical controller PF transmission timeout C ―
C40A4 Mechanical controller PF communication pulse error C ―
C40C3 CTL PF transmission timeout 1 C Target
C40C5 CTL PF transmission timeout 2 C Target
C4101 Polygon motor rotation trouble B ―
C4501 Laser malfunction B ―
C5102 Transport motor failure to turn B ―
C5103 Transport motor turning at abnormal timing B ―
C5304 Fusing power supply cooling fan failure to turn (bizhub 658e/558e) B ―
C5306 IH coil cooling fan failure to turn (bizhub 658e/558e) B ―
C5351 Power supply cooling fan motor failure to turn B Target
C5355 Toner cartridge cooling fan failure to turn (bizhub 658e) B ―
C5358 Fusing power supply cooling fan failure to turn (bizhub 458e) B ―
C5360 Clean unit fan failure to turn (When CU-102 is installed) B ―
C5361 UFP scavenging fan failure to turn B ―
C5370 Machine rear side cooling fan failure to turn C Target
C5501 AC signal abnormality (bizhub 458e) C ―
C5601 Engine control malfunction C ―
C5603 Front side board communication error C ―
C5605 Engine communication data error C ―
C5606 Engine transmission timeout C ―
C5610 PH LD drive communication error C ―
C6001 DF related configuration error 1 C Target
C6002 DF related configuration error 2 C ―
C6102 Drive system home sensor malfunction B Target
C6103 Slider over running B Target
C6104 Back side cleaning home sensor abnormality (initial) B Target
C6105 Back side cleaning home sensor abnormality (normal) B Target
C6704 Image input time out C Target
C6751 CCD clamp/gain adjustment failure B Target
C6752 ASIC clock input error (front side) C Target
C6753 ASIC clock input error (back side) C Target
C6754 CIS clamp adjustment failure B Target
C6755 CIS gain adjustment failure B Target
C6756 CCD power-supply voltage malfunction C Target
C6901 DSC board mount failure 1 (When SC-508 is installed) C Target
C6902 DSC board bus check NG1-1 (When SC-508 is installed) C Target
C6903 DSC board bus check NG1-2 (When SC-508 is installed) C Target
C6911 DSC board mount failure 2 (When SC-508 is installed) C Target
C6912 DSC board bus check NG2-1 (When SC-508 is installed) C Target
C6913 DSC board bus check NG2-2 (When SC-508 is installed) C Target
C6F01 Scanner sequence trouble 1 C Target
C6F02 Scanner sequence trouble 2 C Target
C6F03 Scanner sequence trouble 3 C Target
C6F04 Scanner sequence trouble 4 C Target
C6F05 Scanner sequence trouble 5 C Target
C6F06 Scanner sequence trouble 6 C Target
C6F07 Scanner sequence trouble 7 C Target
C6F08 Scanner sequence trouble 8 C Target
C6F09 Scanner sequence trouble 9 C Target

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

C6F0A Scanner sequence trouble 10 C Target
C6FDC Scanner sequence trouble DC B Target
C6FDD Scanner sequence trouble DD B Target
C8101 Before reading pressure welding alienation mechanism trouble B ―
C8103 Lift up mechanism trouble (Upward movement) B ―
C8106 Lift up mechanism failure (Downward movement) B ―
C8107 Glass cleaning mechanism trouble B ―
C8302 Cooling fan motor failure B Target
C8401 Nonvolatile memory error C ―
C8402 Multi feed detection board failure (When UK-501 is installed) C ―
C9401 Exposure LED lighting failure B Target
C9402 Exposure LED lighting abnormally B Target
C9403 CIS LED lighting failure B Target
C9404 CIS LED lighting abnormally B Target
CA051 Standard controller configuration failure C ―
CA052 Controller hardware error C ―
CA053 Controller start failure C ―
CB001 FAX board error 1 C Target
CB002 FAX board error 2 C Target
CB004 FAX board error 4 C Target
CB005 FAX board error 5 C Target
CB006 FAX board error 6 C Target
CB051 FAX board mount failure line 1 C Target
CB052 FAX board mount failure line 2 C Target
CB110 Instance generation error or observer registration error C ―
CB111 Configuration space initialization NG C ―
CB112 Semaphore acquisition, release error C ―
CB113 Sequence error among main body tasks C ―
CB114 Message queue control error C ―
CB115 Main body - sequence error among FAX boards C ―
CB116 FAX board nonresponse (Nonresponse after initialization) C ―
CB117 ACK waiting timeout error C ―
CB118 Receiving undefined frame C ―
CB119 DMA transfer error C ―
CB120 JC soft error C ―
CB122 Device error (modem-DAA initialize error) C ―
CB123 Device error (modem-DAA power save recovery error) C ―
CB125 ISW failure of Sub CPU C ―
CB126 Timeout error due to nonresponse from codec control during suspension C ―
process
CB127 Timeout error due to nonresponse from communication control during C ―
suspension process
CB128 Timeout error due to nonresponse from LINE control during suspension C ―
process
CB129 Timeout error due to nonresponse from SPI tasks during suspension C ―
process
CB130 Driver soft error C ―
CB131 Reception frame length error from main C ―
CB132 Reception frame header error from main C ―
CB133 232C i/f sequence error C ―
CB134 DPRAM i/f sequence error C ―
CB135 DPRAM CTL/STL register error C ―
CB136 ACK waiting timeout C ―
CB137 DPRAM RESET reception C ―

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

CB139 No response from modem during voice response C ―
CB140 MSG I/F Error with JC C ―
CB141 I/F error with driver C ―
CB142 Undefined command reception C Target
CB143 Command frame length error C Target
CB144 Command parameter length error C Target
CB145 Undefined parameter C Target
CB146 Command/response sequence error C Target
CB150 External class instance acquisition error C Target
CB151 Job start error (Starting job parameter error/child job generation error) C Target
CB152 Doc access error (Report buf access error) C Target
CB153 Response wait timeout from external task C Target
CB154 Internal que table control error (create/enque/deque) C Target
CB158 Incorrect startup job information, fax job instance acquisition release error C ―
CB160 Instance generation error C Target
CB161 Timeout error C Target
CB162 Interface error C Target
CB163 Message queue control error C Target
CB164 Semaphore acquisition release error C Target
CB165 Observer registration error C Target
CB166 Reception resource check error C Target
CB167 Deployment error of sending image information C Target
CB168 Serialization error of receiving image C Target
CB169 Access error to quick memory data C Target
CB170 Internal que table control error (create/enque/deque) C Target
CB171 Instance generation error C Target
CB172 Timeout error C Target
CB173 Interface error C Target
CB174 Semaphore acquisition release error C Target
CB175 Observer registration error C Target
CB176 Unable to check TTI domain C Target
CB177 Error return from TTI rasterizer C Target
CB178 Receiving job generation error C Target
CB179 Sequence control error C Target
CB180 Access error to quick sending memory data C ―
CB181 BlockBuff acquisition error C ―
CB182 Sending block image error (Req, restore) C ―
CB183 Receiving block image error (Req, store) C ―
CB184 Storage error of receiving image information C ―
CB185 Receiving data size logic error (Receiving data are not multiples of dotline) C Target
CB186 Image buf acquisition (alloc) error C Target
CB187 Error return from compressor C Target
CB188 BandBuf control error (newInstance/get/free) C Target
CB190 USB IF error (USB out transfer NG) C Target
CB191 USB IF error (USB in transfer NG) C Target
CB192 USB IF error C Target
CB193 USB IF error (USB is detached) C Target
CB194 USB IF error (No response from fax board) C Target
CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C Target
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C Target
CC002 Vendor internal error C Target
CC151 ROM contents error upon startup (MSC) C Target
CC152 ROM contents error upon startup (IR) C Target
CC155 Finisher ROM error (When FS-533, FS-536, FS-536SD, FS-537, C ―
FS-537SD, or JS-506 is installed)
CC156 DF ROM error C Target

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Trouble code Description Rank Self-diag. (Full)

CC159 ROM contents error upon startup (DSC1) C Target
CC15A ROM contents error upon startup (DSC2) C Target
CC15B Flash ROM error (saddle) (When FS-536SD or FS-537SD is installed) C ―
CC15C Engine Flash ROM writing error C ―
CC163 ROM contents error (PRT) C ―
CC164 ROM contents error (MSC) C Target
CC170 Dynamic link error during starting (AP0) C Target
CC171 Dynamic link error during starting (AP1) C Target
CC172 Dynamic link error during starting (AP2) C Target
CC173 Dynamic link error during starting (AP3) C Target
CC174 Dynamic link error during starting (AP4) C Target
CC180 Dynamic link error during starting (LDR) C Target
CC181 Dynamic link error during starting (IBR) C Target
CC182 Dynamic link error during starting (IID) C Target
CC183 Dynamic link error during starting (IPF) C Target
CC184 Dynamic link error during starting (IMY) C Target
CC185 Dynamic link error during starting (SPF) C Target
CC186 Dynamic link error during starting (OAP) C Target
CC190 Outline font load error C Target
CC191 Setting parameter load error (LDR) C Target
CC211 Authentication device general error C Target
CC212 User validation error C Target
CC213 User registration error/Card information setting error C Target
CC214 User information deletion error C Target
CC216 Acquisition failure of the number of trials/Initialize error of number of C Target
authentication
CC301 Authentication customize data error B Target
CC302 Authentication customize data version mismatch error B Target
CCC00 Public user account track information error B Target
CD002 JOB RAM save error C Target
CD004 Hard disk access error (connection failure) C Target
CD00F Hard disk data transfer error C Target
CD010 Hard disk unformat C Target
CD011 Hard disk out of specifications mounted C Target
CD012 Mount error due to hard disk being unformatted C Target
CD013 HDD mirroring error master A Target
CD014 HDD mirroring error slave A Target
CD015 HDD mirroring error master slave A Target
CD016 HDD mirroring error master (rebuild) A Target
CD017 HDD mirroring error slave (rebuild) A Target
CD020 Hard disk verify error C Target
CD030 Hard disk management information reading error C Target
CD041 HDD command execution error C Target
CD042 C Target
CD043 C Target
CD044 C Target
CD045 C Target
CD046 C Target
CD047 HDD SCSI library error C Target
CD048 C Target
CD049 C Target
CD04A C Target
CD04B C Target
CD050 Hard disk recovery timeout C Target
CD110 Wireless LAN destination initialization error C Target
CD201 File memory mounting error C Target

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bizhub 658e/558e/458e/368e/308e L TROUBLESHOOTING > 3. TROUBLE CODE

Trouble code Description Rank Self-diag. (Full)

CD202 Memory capacity discrepancy C Target
CD203 Memory capacity discrepancy 2 C Target
CD211 PCI-SDRAM DMA operation failure C Target
CD212 Compression/extraction timeout detection C Target
CD241 Encryption ASIC setting error C Target
CD242 Encryption ASIC mounting error C Target
CD261 USB board failure C Target
CD262 Extension network adapter installation error C Target
CD271 The memory cannot be recognized with the i-Option activated C Target
CD272 i-Option activated and HDD not installed C Target
CD2D1 VLAN setting configuration error B ―
CD3## Nonvolatile data error C Target
CD313 TPM key data error C Target
CD38E Nonvolatile data save error (SPI-Flash) C Target
CD390 Nonvolatile data checksum error C Target
CD391 Nonvolatile data save error (eMMC) ― Target
CD392 Nonvolatile data save error (EEPROM) C Target
CD3C0 New board detection C ―
CD401 NACK command incorrect C Target
CD402 ACK command incorrect C Target
CD403 Checksum error C Target
CD404 Receiving packet incorrect C Target
CD405 Receiving packet analysis error C Target
CD406 ACK receiving timeout C Target
CD407 Retransmission timeout C Target
CD411 Touch panel board error C Target
CD412 Touch panel type mismatch C Target
CD413 Electrostatic touch panel operation mode error C Target
CD601 Trouble related to security ― ―
CD602
CD603
CD701 Mechanical controller flash ROM writing error C ―
CD702 Mechanical controller flash ROM device error C ―
CD703 FW download communication fault C ―
CD704 Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, C ―
FS-537, FS-537SD or JS-506 is installed)
CD705 Mechanical controller sub-CPU flash ROM device error C ―
CD706 Mechanical controller sub-CPU flash ROM error C ―
CDC## Trouble related to security ― ―
CDF50 ASIC image version failure C Target
CDF51 ASIC image version failure (back side) C Target
CDF70 ASIC image access failure C Target
CDF71 ASIC image access failure (back side) C Target
CDFA0 ASIC image error C Target
CDFA1 ASIC image error (back side) C Target
CE001 Abnormal message queue C Target
CE002 Message and method parameter failure C Target
CE003 Task error C Target
CE004 Event error C Target
CE005 Memory access error C Target
CE006 Header access error C Target
CE007 DIMM initialize error C Target
CE009 Memory resource shortage error C Target
CE101 Browser finish detected C Target
CE201 Transmission operation log storage fault C Target
CE202 PDL interpreter error C Target

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Trouble code Description Rank Self-diag. (Full)

CE203 Unrecoverable error C Target
CE301 Referring incorrect memory C Target
CE302 Incorrect command C Target
CE303 Finished due to error inside Qt library C Target
CE304 Finished due to error outside Qt library C Target
CE305 Program forced to stop C Target
CE401 Shared memory connection timeout C Target
CED01 The authentication application information does not exist in the hard disk/ C Target
eMMC board in the enhanced server authentication state.
CEEE1 MFP board (MSC) malfunction C Target
CEEE2 Scanner section malfunction A Target
CEEE3 MFP board (ENG) malfunction A Target
CF### Abort code C ―

3.7 C0### (bizhub 658e/558e/458e/368e/308e)

3.7.1 C0002 (bizhub 658e/558e/458e/368e/308e)
(1) Contents
Trouble type C0002: Paper feed communication error
Rank C
Trouble detection condition When the MFP board (MFPB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• PC control board (PCCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
3. Rewrite the firmware.
4. Replace PCCB. (PC-115/PC-215 / PC-415)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.7.2 C0106 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0106: Tray 3/transfer LCT paper feed motor turning at abnormal timing (When PC-115, PC-215, or PC-415 is
installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-115 or PC-215 is installed>
• Tray 3 paper feed motor (M111)
• PC control board (PCCB)
<When PC-415 is installed>
• Paper feed motor (M131)
• PC control board (PCCB)

(2) Procedure
(a) When PC-115 or PC-215 is installed
1. Check the connector between M111-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M111 for proper drive coupling and correct as necessary.
3. M111 load check
• Check code: 28
• Multi code: 9, 10, 11, 12
• Control signal: PCCB CN5-5 (CW/CCW)
• Location of electrical component: PC-115/PC-215 4-C
4. Replace M111.
5. Replace PCCB.

(b) When PC-415 is installed

1. Check the connector between M131-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M131 for proper drive coupling and correct as necessary.

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3. M131 load check

• Check code: 28
• Multi code: 1, 2, 3, 4
• Control signal: PCCB CN5-5 (CW/CCW)
• Location of electrical component: PC-415 4-J
4. Replace M131.
5. Replace PCCB.

3.7.3 C0107 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0107: Tray 3/transfer LCT vertical transport motor turning at abnormal timing (When PC-115, PC-215, or
PC-415 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-115 or PC-215 is installed>
• Tray 3 vertical transport motor (M112)
• PC control board (PCCB)
<When PC-415 is installed>
• Vertical transport motor (M132)
• PC control board (PCCB)

(2) Procedure
(a) When PC-115 or PC-215 is installed
1. Check the connector between M112-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M112 for proper drive coupling and correct as necessary.
3. M112 load check
• Check code: 28
• Multi code: 17, 18, 19, 20
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-115/PC-215 3 to 4-C
4. Replace M112.
5. Replace PCCB.

(b) When PC-415 is installed

1. Check the connector between M132-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M132 for proper drive coupling and correct as necessary.
3. M132 load check
• Check code: 28
• Multi code: 5, 6, 7, 8
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-415 4-J
4. Replace M132.
5. Replace PCCB.

3.7.4 C0108 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0108: Tray 4 paper feed motor turning at abnormal timing (When PC-215 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 paper feed motor (M121)
• PC control board (PCCB)

(2) Procedure
1. Check the connector between M121-PCCB CN9C for proper connection and correct as necessary.
2. Check the connector of M121 for proper drive coupling and correct as necessary.
3. M121 load check
• Check code: 28
• Multi code: 13, 14, 15, 16
• Control signal: PCCB CN9C-5 (CW/CCW)
• Location of electrical component: PC-215 6-K
4. Replace M121.
5. Replace PCCB.

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3.7.5 C0109 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0109: Tray 4 vertical transport motor turning at abnormal timing (When PC-215 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 vertical transport motor (M122)
• PC control board (PCCB)

(2) Procedure
1. Check the connector between M122-PCCB CN9C for proper connection and correct as necessary.
2. Check the connector of M122 for proper drive coupling and correct as necessary.
3. M122 load check
• Check code: 28
• Multi code: 21, 22, 23, 24
• Control signal: PCCB CN9C-13 (CW/CCW)
• Location of electrical component: PC-215 6-K
4. Replace M122.
5. Replace PCCB.

3.7.6 C0202 (bizhub 368e/308e)

(1) Contents
Trouble type C0202: Tray 1 feeder up/down abnormality
Rank B
Trouble detection condition The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 1
Relevant electrical parts • Tray 1 lift-up motor (M12)
• Tray 1 upper limit sensor (PS25)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M12-MFPB CN19E for proper connection and correct as necessary.
3. Check the connector of M12 for proper drive coupling and correct as necessary.
4. Check the connector between PS25-relay CN30-MFPB CN26E for proper connection and correct as necessary.
5. PS25 I/O check, sensor check
• Control signal: MFPB CN26E-3 (ON)
• Location of electrical component: 25-C
6. M12 load check
• Check code: 23
• Multi code: 4
• Control signal: MFPB CN19E-5 (REM)
• Location of electrical component: 21-C
7. Replace M12.
8. MFPB ICP1E conduction check
9. Replace MFPB.

3.7.7 C0202 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C0202: Tray 1 feeder up/down abnormality
Rank B
Trouble detection condition The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 1
Relevant electrical parts • Tray 1 lift-up motor (M12)
• Tray 1 upper limit sensor (PS25)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M12-MFPB CN27E for proper connection and correct as necessary.
3. Check the connector of M12 for proper drive coupling and correct as necessary.
4. Check the connector between PS25-relay CN30-MFPB CN34E for proper connection and correct as necessary.
5. PS25 I/O check, sensor check
• Control signal: MFPB CN34E<B>-3 (ON)

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• Location of electrical component: 27-I

6. M12 load check
• Check code: 23
• Multi code: 4
• Control signal: MFPB CN27E-5 (M12_REM)
• Location of electrical component: 19-I
7. Replace M12.
8. MFPB F1E conduction check
9. Replace MFPB.

3.7.8 C0204 (bizhub 368e/308e)

(1) Contents
Trouble type C0204: Tray 2 feeder up/down abnormality
Rank B
Trouble detection condition The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 2
Relevant electrical parts • Tray 2 lift-up motor (M13)
• Tray 2 upper limit sensor (PS22)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M13-MFPB CN25E for proper connection and correct as necessary.
3. Check the connector of M13 for proper drive coupling and correct as necessary.
4. Check the connector between PS22-relay CN40-MFPB CN23E for proper connection and correct as necessary.
5. PS22 I/O check, sensor check
• Control signal: MFPB CN23E-9 (ON)
• Location of electrical component: 27-C
6. M13 load check
• Check code: 23
• Multi code: 5
• Control signal: MFPB CN25E-5 (REM)
• Location of electrical component: 22-C
7. Replace M13.
8. MFPB ICP1E conduction check
9. Replace MFPB.

3.7.9 C0204 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C0204: Tray 2 feeder up/down abnormality
Rank B
Trouble detection condition The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 2
Relevant electrical parts • Tray 2 lift-up motor (M13)
• Tray 2 upper limit sensor (PS22)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M13-MFPB CN32E for proper connection and correct as necessary.
3. Check the connector of M13 for proper drive coupling and correct as necessary.
4. Check the connector between PS22-relay CN40-MFPB CN34E for proper connection and correct as necessary.
5. PS22 I/O check, sensor check
• Control signal: MFPB CN34E<A>-9 (ON)
• Location of electrical component: 26-I
6. M13 load check
• Check code: 23
• Multi code: 5
• Control signal: MFPB CN32E-5 (M13_REM)
• Location of electrical component: 20-I
7. Replace M13.
8. MFPB F1E conduction check
9. Replace MFPB.

3.7.10 C0206 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0206: Tray 3 feeder up/down abnormality (When PC-115 or PC-215 is installed)
Rank B

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Trouble detection condition The tray 3 upper limit sensor (PS116) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 3
Relevant electrical parts • Tray 3 lift-up motor (M113)
• Tray 3 upper limit sensor (PS116)
• PC control board (PCCB)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M113-PCCB CN6C for proper connection and correct as necessary.
3. Check the connector of M113 for proper drive coupling and correct as necessary.
4. Check the connector between PS116-relay CN24-PCCB CN4 for proper connection and correct as necessary.
5. PS116 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-115/PC-215 7-C
6. M113 load check
• Check code: 23
• Multi code: 6
• Control signal: PCCB CN6C-8 to 9
• Location of electrical component: PC-115/PC-215 2-C
7. Replace M113.
8. Replace PCCB.
9. MFPB ICP1E conduction check (bizhub 368e/308e)
10. MFPB F1E conduction check (bizhub 658e/558e/458e)
11. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.7.11 C0208 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0208: Tray 4 feeder up/down abnormality (When PC-215 is installed)
Rank B
Trouble detection condition The tray 4 upper limit sensor (PS126) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 4
Relevant electrical parts • Tray 4 lift-up motor (M123)
• Tray 4 upper limit sensor (PS126)
• PC control board (PCCB)
• MFP board (MFPB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M123-PCCB CN8C for proper connection and correct as necessary.
3. Check the connector of M123 for proper drive coupling and correct as necessary.
4. Check the connector between PS126-relay CN47-PCCB CN7C for proper connection and correct as necessary.
5. PS126 I/O check, sensor check
• Control signal: PCCB CN7C-3 (ON)
• Location of electrical component: PC-215 8-K
6. M123 load check
• Check code: 23
• Multi code: 7
• Control signal: PCCB CN8C-8 to 9
• Location of electrical component: PC-215 5-K
7. Replace M123.
8. Replace PCCB.
9. MFPB ICP1E conduction check (bizhub 368e/308e)
10. MFPB F1E conduction check (bizhub 658e/558e/458e)
11. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.7.12 C0210 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0210: Transfer LCT lift failure (When PC-415 is installed)
Rank B
Trouble detection condition • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operation for the drawer began.
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the paper lift-up operation for the drawer began.
• The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operating.
• The main tray upper limit sensor (PS136) is not turned OFF (unblocked) even after the set period of time
has elapsed after the paper lift-down operation began.

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• The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the paper lift-down operation began.
Trouble isolation LCT
Relevant electrical parts • Main tray upper limit sensor (PS136)
• Shifter stop / lower limit position sensor (PS138)
• Elevator motor (M134)
• PC control board (PCCB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M134-PCCB CN10L for proper connection and correct as necessary.
3. Check the connector of M134 for proper drive coupling and correct as necessary.
4. Check the connector between PS136-relay CN1-PCCB CN4 for proper connection and correct as necessary.
5. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary.
6. PS136 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-415 8-J
7. PS138 I/O check, sensor check
• Control signal: PCCB CN14L-6 (ON)
• Location of electrical component: PC-415 3-J
8. M134 load check
• Check code: 23
• Multi code: 9, 10
• Control signal: PCCB CN10L-1 to 2
• Location of electrical component: PC-415 6-J
9. Replace M134.
10. MFPB ICP1E conduction check (bizhub 368e/308e)
11. MFPB F1E conduction check (bizhub 658e/558e/458e)
12. Replace PCCB.

3.7.13 C0211 (bizhub 368e/308e)

(1) Contents
Trouble type C0211: Manual feed up/down abnormality
Rank B
Trouble detection condition • The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the paper feed motor
(M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to
the feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the paper feed motor (M22)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
Trouble isolation Manual
Relevant electrical parts • Paper feed motor (M22)
• Bypass pick-up solenoid (SD1)
• Bypass lift-up position sensor (PS26)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M22-MFPB CN16E for proper connection and correct as necessary.
2. Check the connector of M22 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN19-MFPB CN18E for proper connection and correct as necessary.
4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN18E for proper connection and correct as necessary.
5. PS26 I/O check, sensor check
• Control signal: MFPB CN18E-13 (ON)
• Location of electrical component: 22-J
6. SD1 load check
• Check code: 23
• Multi code: 3
• Control signal: MFPB CN18E-10 (ON)
• Location of electrical component: 22-J
7. M22 load check
• Check code: 28
• Multi code: 25, 26, 27, 28
• Control signal: MFPB CN16E-1 to 4
• Location of electrical component: 13-C
8. Replace M22.
9. MFPB ICP3E conduction check
10. Replace MFPB.

3.7.14 C0211 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C0211: Manual feed up/down abnormality
Rank B

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Trouble detection condition • The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the paper feed motor
(M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to
the feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the paper feed motor (M22)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
Trouble isolation Manual
Relevant electrical parts • Paper feed motor (M22)
• Bypass pick-up solenoid (SD1)
• Bypass lift-up position sensor (PS26)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M22-relay CN220-EXCB CN7 for proper connection and correct as necessary.
2. Check the connector of M22 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN19-MFPB CN19E for proper connection and correct as necessary.
4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN19E for proper connection and correct as necessary.
5. PS26 I/O check, sensor check
• Control signal: MFPB CN19E-13 (ON)
• Location of electrical component: 22-I
6. SD1 load check
• Check code: 23
• Multi code: 3
• Control signal: MFPB CN19E-9 (ON)
• Location of electrical component: 22-I
7. M22 load check
• Check code: 28
• Multi code: 25, 26, 27, 28
• Control signal: EXCB CN7-5 to 8
• Location of electrical component: 25-P
8. Replace M22.
9. Replace EXCB.
10. MFPB F1E conduction check
11. Replace MFPB.

3.7.15 C0214 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C0214: Transfer LCT shift failure (When PC-415 is installed)
Rank B
Trouble detection condition • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the shift operation began (shift to the right).
• The shifter home sensor (PS139) is not turned OFF (unblocked) even after the set period of time has
elapsed after the shift operation began (shift to the right).
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the return operation began (shift to the left).
• The shifter home sensor (PS139) is not turned ON (blocked) even after the set period of time has elapsed
after the return operation began (shift to the left).
Trouble isolation LCT
Relevant electrical parts • Shifter stop / lower limit position sensor (PS138)
• Shifter home sensor (PS139)
• Shifter motor (M133)
• PC control board (PCCB)

(2) Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M133-PCCB CN10L for proper connection and correct as necessary.
3. Check the connector of M133 for proper drive coupling and correct as necessary.
4. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary.
5. Check the connector between PS139-relay CN16-PCCB CN14L for proper connection and correct as necessary.
6. PS138 I/O check, sensor check
• Control signal: PCCB CN14L-6 (ON)
• Location of electrical component: PC-415 3-J
7. PS139 I/O check, sensor check
• Control signal: PCCB CN14L-3 (ON)
• Location of electrical component: PC-415 4-J
8. M133 load check
• Check code: 23
• Multi code: 11, 12
• Control signal: PCCB CN10L-3 to 4
• Location of electrical component: PC-415 5-J
9. Replace M133.
10. Replace PCCB.

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3.7.16 C0216 (bizhub 368e/308e)

(1) Contents
Trouble type C0216: External LCT up/down abnormality (When LU-302 is installed)
Rank B
Trouble detection condition The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after
the paper lift-up operation for the drawer began.
Trouble isolation LCT
Relevant electrical parts • LU upper limit sensor (PS2)
• LU lift-up motor (M1)
• LU drive board (LUDB)

(2) Procedure
1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN3-LUDB CN5 for proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: LUDB CN5-3 (ON)
• Location of electrical component: LU-302 4-G
5. M1 load check
• Check code: 23
• Multi code: 8
• Control signal: LUDB CN3-4 (ON)
• Location of electrical component: LU-302 3-G
6. Replace M1.
7. Replace LUDB.

3.7.17 C0216 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C0216: External LCT up/down abnormality (When LU-207 or LU-302 is installed)
Rank B
Trouble detection condition The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after
the paper lift-up operation for the drawer began.
Trouble isolation LCT
Relevant electrical parts • LU upper limit sensor (PS2)
• LU lift-up motor (M1)
• LU drive board (LUDB)

(2) Procedure
1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN406 (LU-207), Cn3 (LU-302)-LUDB CN5 for proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: LUDB CN5-3 (ON)
• Location of electrical component: LU-207/LU-302 4-G
5. M1 load check
• Check code: 23
• Multi code: 8
• Control signal: LUDB CN3-4 (ON)
• Location of electrical component: LU-207/LU-302 3-G
6. Replace M1. (LU-207 / LU-302)
7. Replace LUDB. (LU-207 / LU-302)

3.8 C1### (bizhub 658e/558e/458e/368e/308e)

3.8.1 C1003, C1013 (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C1003: PK communication error (Finisher detection)
• C1013: PK communication error (PK detection)
Rank C
Trouble detection condition <When FS-537+PK-523 or When a communication error is detected between the FS control board
FS-537SD+PK-523 is installed> (FSCB) and the punch control board (PKCB).
Trouble isolation Punch
Relevant electrical parts • Punch control board (PKCB)
• FS control board (FSCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.

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3. Replace PKCB.
4. Replace FSCB.

3.8.2 C1004, C1014 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • C1004: Finisher communication error (Engine detection)
• C1014: Finisher communication error (Finisher detection)
Rank C
Trouble detection condition <When FS-533, FS-536, When a communication error is detected between the MFP board (MFPB)
FS-536SD, FS-537, or FS-537SD and the FS control board (FSCB).
is installed>
<When JS-506 is installed> When a communication error is detected between the MFP board (MFPB)
and the JS control board (JSCB).
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, • FS control board (FSCB)
FS-536SD, FS-537, or FS-537SD • MFP board (MFPB)
is installed>
<When JS-506 is installed> JS control board (JSCB)

(2) Procedure
(a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)
4. PKCB ICP1 conduction check.
5. PIDB ICP1 conduction check.
6. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

(b) When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

3.8.3 C1007, C1017 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C1007: PI communication error (Finisher detection)
• C1017: PI communication error (PI detection)
Rank C
Trouble detection condition <When FS-537+PI-507 or When a communication error is detected between the FS control board
FS-537SD+PI-507 is installed> (FSCB) and the PI drive board (PIDB).
Trouble isolation -
Relevant electrical parts • PI drive board (PIDB)
• FS control board (FSCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PIDB.
4. Replace FSCB.

3.8.4 C1081, C1082 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • C1081: SD communication error (Finisher detection)
• C1082: SD communication error (SD detection)
Rank C
Trouble detection condition <When FS-536SD or FS-537SD is When a communication error is detected between the FS control board
installed> (FSCB) and the SD control board (SDCB).
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts • SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.

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2. Rewrite the firmware.

3. Replace SDCB. (FS-536/FS-536SD / FS-537/FS-537SD)
4. Replace FSCB. (FS-536/FS-536SD / FS-537/FS-537SD)

3.8.5 C1102 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1102: Main tray up/down motor drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • While the exit tray is being lifted, the paper exit tray home sensor
(PS107) is not turned OFF (unblocked) after the set period of time has
elapsed after the tray lift up motor (M109) is turned ON.
• While the exit tray is being lowered, the paper exit tray home sensor
(PS107) is not turned ON (blocked) after the set period of time has
elapsed after the tray lift up motor (M109) is turned ON.
<When FS-536 or FS-536SD is • While the exit tray is being lifted, the main tray upper position sensor
installed> (PS26/PS27) is not turned ON (blocked) and the main tray upper
position detect switch (SW2) is not turned ON, even after the main tray
up/down motor (M11) turns by the set number of times
• While the exit tray is being lowered, the main tray full detection sensor
(PS29) is not turned ON (blocked) after the set period of time has
elapsed after the main tray up/down motor (M11) is turned ON.
<When FS-537 or FS-537SD is • The main tray lift up detection sensor (PS16/PS17) is not turned ON
installed> after the set period of time has elapsed after the main tray up/down
motor (M6) is turned ON.
• The main tray full detection sensor (PS12) is not turned ON (unblocked)
after the set period of time has elapsed after the main tray up/down
motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Tray lift up motor (M109)
• Paper exit tray home sensor (PS107)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Main tray up/down motor (M11)
installed> • Main tray upper position sensor/R (PS26)
• Main tray upper position sensor/F (PS27)
• Main tray full detection sensor (PS29)
• Main tray upper position detect switch (SW2)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Main tray up/down motor (M6)
installed> • Main tray lift up detection sensor/F (PS16)
• Main tray lift up detection sensor/R (PS17)
• Main tray full detection sensor (PS12)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533 is installed
1. Check the connector between M109-FSCB CN108 for proper connection and correct as necessary.
2. Check the connector of M109 for proper drive coupling, and correct as necessary.
3. Check the connector between PS107-FSCB CN110 for proper connection and correct as necessary.
4. PS107 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 7-D to E
5. M109 operation check
• Control signal: FSCB CN108
• Location of electrical component: FS-533 10-E
6. Replace M109.
7. FSCB CP109 conduction check
8. Replace FSCB.

(b) When FS-536 or FS-536SD is installed

1. Check the connector between M11-FSCB J9 for proper connection and correct as necessary.
2. Check the connector of M11 for proper drive coupling, and correct as necessary.
3. Check the connector between PS26-relay CN1-FSCB J14 for proper connection and correct as necessary.
4. Check the connector between PS27-relay CN1-FSCB J14 for proper connection and correct as necessary.
5. Check the connector between PS29-relay CN2-FSCB J14 for proper connection and correct as necessary.
6. Check the connector between SW2-FSCB J10 for proper connection and correct as necessary.
7. PS26 I/O check, sensor check
• Control signal: FSCB J14<A>-5 (ON)
• Location of electrical component: FS-536/FS-536SD 2-C
8. PS27 I/O check, sensor check
• Control signal: FSCB J14<B>-6 (ON)
• Location of electrical component: FS-536/FS-536SD 3-C
9. PS29 I/O check, sensor check
• Control signal: FSCB J14<A>-8 (ON)

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• Location of electrical component: FS-536/FS-536SD 4-C

10. SW2 operation check
• Control signal: FSCB J10-1 to 2
• Location of electrical component: FS-536/FS-536SD 15-K
11. M11 operation check
• Control signal: FSCB J9<A>-9 to 10
• Location of electrical component: FS-536/FS-536SD 12-C
12. Replace M11.
13. FSCB F2 conduction check
14. Replace FSCB.

(c) When FS-537 or FS-537SD is installed

1. Check the connector between M6-FSCB J23 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS16-relay CN10<B>-FSCB J20 for proper connection and correct as necessary.
4. Check the connector between PS17-relay CN10<B>-FSCB J20 for proper connection and correct as necessary.
5. Check the connector between PS12-relay CN9-FSCB J19 for proper connection and correct as necessary.
6. PS16 I/O check, sensor check
• Control signal: FSCB J20<B>-4 (ON)
• Location of electrical component: FS-537/FS-537SD 11 to 12-D
7. PS17 I/O check, sensor check
• Control signal: FSCB J20<B>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 12-D
8. PS12 I/O check, sensor check
• Control signal: FSCB J19-7 (ON)
• Location of electrical component: FS-537/FS-537SD 10-D
9. M6 operation check
• Control signal: FSCB J23-1 to 11
• Location of electrical component: FS-537/FS-537SD 13-D
10. Replace M6.
11. FSCB F3 conduction check
12. Replace FSCB.

3.8.6 C1103 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1103: Alignment motor/front drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The alignment plate home sensor/F (PS108) is not turned OFF
(unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate home sensor/F (PS108) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/F
(M105) is turned ON to return the plate to the home position.
<When FS-536 or FS-536SD is • The alignment plate/F home sensor (PS12) is not turned OFF
installed> (unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate/F home sensor (PS12) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/front
(M7) is turned ON to return the plate to the home position.
• The alignment plate/F does not reach the specified position within the
set period of time.
<When FS-537 or FS-537SD is • The alignment plate/F home sensor (PS9) is not turned OFF
installed> (unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate/F home sensor (PS9) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/front
(M14) is turned ON to return the plate to the home position.
• The alignment plate/F does not reach the specified position within the
set period of time.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Alignment motor/F (M105)
• Alignment plate home sensor/F (PS108)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Alignment motor/front (M7)
installed> • Alignment plate/F home sensor (PS12)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Alignment motor/front (M14)
installed> • Alignment plate/F home sensor (PS9)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533 is installed
1. Check the connector between M105-FSCB CN102 for proper connection and correct as necessary.

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2. Check the connector of M105 for proper drive coupling, and correct as necessary.
3. Check the connector between PS108-FSCB CN102 for proper connection and correct as necessary.
4. PS108 I/O check, sensor check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
5. M105 operation check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
6. Replace M105.
7. FSCB CP105 conduction check
8. Replace FSCB.

(b) When FS-536 or FS-536SD is installed

1. Check the connector between M7-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS12-FSCB J4 for proper connection and correct as necessary.
4. PS12 I/O check, sensor check
• Control signal: FSCB J4<B>-4 (ON)
• Location of electrical component: FS-536/FS-536SD 15-C
5. M7 operation check
• Control signal: FSCB J4<A>-5 to 8
• Location of electrical component: FS-536/FS-536SD 14-C
6. Replace M7.
7. Replace FSCB.

(c) When FS-537 or FS-537SD is installed

1. Check the connector between M14-relay CN5-FSCB J18 for proper connection and correct as necessary.
2. Check the connector of M14 for proper drive coupling and correct as necessary.
3. Check the connector between PS9-relay CN5-FSCB J18 for proper connection and correct as necessary.
4. PS9 I/O check, sensor check
• Control signal: FSCB J18-10 (ON)
• Location of electrical component: FS-537/FS-537SD 6-D
5. M14 operation check
• Control signal: FSCB J18-1 to 4
• Location of electrical component: FS-537/FS-537SD 6-D
6. Replace M14.
7. Replace FSCB.

3.8.7 C1104 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1104: Stacker plate drive motor malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The stacker plate home sensor (PS30) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the stacker plate
drive motor (M3) is turned ON.
Trouble isolation -
Relevant electrical parts • Stacker plate drive motor (M3)
• Stacker plate home sensor (PS30)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M3-relay CN1<B>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M3 for proper drive coupling and correct as necessary.
3. Check the connector between PS30-relay CN2-relay CN1<B>-FSCB J22 for proper connection, and correct as necessary.
4. PS30 I/O check, sensor check
• Control signal: FSCB J22<B>-10 (ON)
• Location of electrical component: FS-537/FS-537SD 3-D
5. M3 operation check
• Control signal: FSCB J22<B>-1 to 2
• Location of electrical component: FS-537/FS-537SD 2-D
6. Replace M3.
7. Replace FSCB.

3.8.8 C1105 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1105: Bundle eject motor drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is • The gripper home position sensor (PS18) is not turned ON (unblocked)
installed> even after the set period of time has elapsed after the gripper position
detection sensor (PS19) turns OFF (block).

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• The gripper position detection sensor (PS19) is not turned OFF

(blocked) even after the set period of time has elapsed after PS19 turns
ON (unblock).
• The gripper position detection sensor (PS19) is not turned ON
(unblocked) even after the set period of time has elapsed after the
gripper home position sensor (PS18) turns OFF (block).
• The gripper home position sensor (PS18) is not turned OFF (blocked)
even after the set period of time has elapsed after the bundle eject
motor (M10) is energized.
• The gripper home position sensor (PS18) and the gripper position
detection sensor (PS19) is turned ON (unblocked) at the same time.
<When FS-537 or FS-537SD is The gripper home position sensor (PS3) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed after the bundle
eject motor (M1) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Bundle eject motor (M10)
installed> • Gripper home position sensor (PS18)
• Gripper position detection sensor (PS19)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Bundle eject motor (M1)
installed> • Gripper home position sensor (PS3)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M10-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
2. Check the connector of M10 for proper drive coupling, and correct as necessary.
3. Check the connector between PS18-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
4. Check the connector between PS19-relay CN7<B>-FSCB J12 for proper connection and correct as necessary.
5. PS18 I/O check, sensor check
• Control signal: FSCB J13-13 (ON)
• Location of electrical component: FS-536/FS-536SD 8-C
6. PS19 I/O check, sensor check
• Control signal: FSCB J12-3 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
7. M10 operation check
• Control signal: FSCB J13-1 to 2
• Location of electrical component: FS-536/FS-536SD 9-C
8. Replace M10.
9. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M1-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS3-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
4. PS3 I/O check, sensor check
• Control signal: FSCB J22<A>-13 (ON)
• Location of electrical component: FS-537/FS-537SD 2-D
5. M1 operation check
• Control signal: FSCB J22<A>-1 to 2
• Location of electrical component: FS-537/FS-537SD 1-D
6. Replace M1.
7. Replace FSCB.

3.8.9 C1106 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1106: Stapler movement motor malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The stapler home sensor (PS110) is not turned OFF (unblocked) after
the laps of given time after it started operating from the home position.
• The stapler home sensor (PS110) is not turned ON (blocked) after the
laps of give time after the stapler movement motor (M107) turned ON
when it returned to the home position.
<When FS-536 or FS-536SD is • The stapler home position sensor (rear) (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the side stapler movement motor (M13) turned ON.
• The stapler does not reach the specified position within the set period of
time.
<When FS-537 or FS-537SD is • The stapler home position sensor (PS18/PS19) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler movement motor (M19) turned ON.

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• The stapler does not reach the specified position within the set period of
time.
Trouble isolation Staple
Relevant electrical parts <When FS-533 is installed> • Stapler movement motor (M107)
• Stapler home sensor (PS110)
• Stapler relay board (STREYB)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Side stapler movement motor (M13)
installed> • Stapler home position sensor (rear) (PS23)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Stapler movement motor (M19)
installed> • Stapler home position sensor (corner) (PS18)
• Stapler home position sensor (rear) (PS19)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533 is installed
1. Check the connector between M107-STREYB CN123 for proper connection, and correct as necessary.
2. Check the connector of M107 for proper drive coupling, and correct as necessary.
3. Check the connector between PS110-FSCB CN110 for proper connection, and correct as necessary.
4. PS110 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 8-D to E
5. M107 operation check
• Control signal: STREYB CN123-5 to 8
• Location of electrical component: FS-533 5-L
6. Replace M107.
7. Replace STREYB.
8. FSCB CP107 conduction check
9. Replace FSCB.

(b) When FS-536 or FS-536SD is installed

1. Check the connector between M13-relay CN3-FSCB J11 for proper connection and correct as necessary.
2. Check the connector of M13 for proper drive coupling and correct as necessary.
3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary.
4. PS23 I/O check, sensor check
• Control signal: FSCB J11<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-C
5. M13 operation check
• Control signal: FSCB J11<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 4-C
6. Replace M13.
7. Replace FSCB.

(c) When FS-537 or FS-537SD is installed

1. Check the connector between M19-FSCB J17 for proper connection and correct as necessary.
2. Check the connector of M19 for proper drive coupling and correct as necessary.
3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary.
4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary.
5. PS18 I/O check, sensor check
• Control signal: FSCB J16-9 (ON)
• Location of electrical component: FS-537/FS-537SD 15-D
6. PS19 I/O check, sensor check
• Control signal: FSCB J16-6 (ON)
• Location of electrical component: FS-537/FS-537SD 15-D
7. M19 operation check
• Control signal: FSCB J17-10 to 13
• Location of electrical component: FS-537/FS-537SD 14-D
8. Replace M19.
9. Replace FSCB.

3.8.10 C1109 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1109: Stapler motor drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> The stapler home sensor (PS110) is not turned ON (blocked) even after the
set period of time has elapsed after the stapler motor turned ON.
<When FS-536 or FS-536SD is • The stapler home position sensor (rear) (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler motor turned ON.
• The stapler position sensor (center) (PS24) is turned ON (blocked),
when the stapler motor is running.

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<When FS-537 or FS-537SD is • The stapler home position sensor (PS18/PS19) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler motor (M5) turned ON.
• The stapler position sensor (center) (PS20) is turned ON (blocked),
when the stapler motor (M5) is running.
Trouble isolation Staple
Relevant electrical parts <When FS-533 is installed> • Stapler home sensor (PS110)
• Stapler unit
• Stapler relay board (STREYB)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Stapler unit
installed> • Stapler home position sensor (rear) (PS23)
• Stapler position sensor (center) (PS24)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Stapler unit
installed> • Stapler home position sensor (corner) (PS18)
• Stapler home position sensor (rear) (PS19)
• Stapler position sensor (center) (PS20)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533 is installed
1. Check the connector between the stapler unit-STREYB CN122, CN123 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary.
4. PS110 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 8-D to E
5. Replace the stapler unit.
6. Replace STREYB.
7. Replace FSCB.

(b) When FS-536 or FS-536SD is installed

1. Check the connector between the stapler unit-relay CN4-FSCB J11 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary.
4. Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary.
5. PS23 I/O check, sensor check
• Control signal: FSCB J11<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-C
6. PS24 I/O check, sensor check
• Control signal: FSCB J11<B>-6
• Location of electrical component: FS-536/FS-536SD 5-C
7. Replace the stapler unit.
8. Replace FSCB.

(c) When FS-537 or FS-537SD is installed

1. Check the connector between the stapler unit-FSCB J17 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary.
4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary.
5. Check the connector between PS20-FSCB J16 for proper connection and correct as necessary.
6. PS18 I/O check, sensor check
• Control signal: FSCB J16-9
• Location of electrical component: FS-537/FS-537SD 15-D
7. PS19 I/O check, sensor check
• Control signal: FSCB J16-6
• Location of electrical component: FS-537/FS-537SD 15-D
8. PS20 I/O check, sensor check
• Control signal: FSCB J16-3
• Location of electrical component: FS-537/FS-537SD 15-D
9. Replace the stapler unit.
10. Replace FSCB.

3.8.11 C1112 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1112: Stapler motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is • The stapler home sensor is not turned ON even after the set period of
installed> time has elapsed while the stapler motor is energized.
• The stapler home sensor is not turned OFF even after the set period of
time has elapsed after the stapler home sensor is turned ON.

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Trouble isolation • Staple

• Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Staple unit
installed> • SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between the staple unit-SDCB J4 for proper connection and correct as necessary.
2. Check the connector of the staple unit for proper drive coupling and correct as necessary.
3. Replace the staple unit. (FS-536SD / FS-537SD)
4. Replace SDCB. (FS-536SD / FS-537SD)
5. Replace FSCB. (FS-536SD / FS-537SD)

3.8.12 C1113 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1113: Stopper drive motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The stopper home sensor (PS6) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the stopper drive
motor (M4) is turned ON.
Trouble isolation • Staple
• Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Stopper drive motor (M4)
installed> • Stopper home sensor (PS6)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M4-SDCB J10 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-SDCB J10 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: SDCB J10-5 (ON)
• Location of electrical component: FS-536/FS-536SD 2-P, FS-537/FS-537SD 2-P
5. M4 operation check
• Control signal: SDCB J10-6 to 9
• Location of electrical component: FS-536/FS-536SD 2-P, FS-537/FS-537SD 1-P
6. Replace M4. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

3.8.13 C1114 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1114: Alignment motor drive malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The alignment home sensor (PS4) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the alignment
motor (M3) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Alignment motor (M3)
installed> • Alignment home sensor (PS4)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M3-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as necessary.
2. Check the connector of M3 for proper drive coupling and correct as necessary.
3. Check the connector between PS4-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as
necessary.
4. PS4 I/O check, sensor check
• Control signal: SDCB J7-6 (ON)
• Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P
5. M3 operation check
• Control signal: SDCB J7-7 to 10
• Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P
6. Replace M3. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

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3.8.14 C1115 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1115: Center fold knife motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The center fold knife home sensor (PS8) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed after the center
fold knife motor (M9) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Center fold knife motor (M9)
installed> • Center fold knife home sensor (PS8)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M9-SDCB J11 for proper connection and correct as necessary.
2. Check the connector of M9 for proper drive coupling and correct as necessary.
3. Check the connector between PS8-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as
necessary.
4. PS8 I/O check, sensor check
• Control signal: SDCB J7-3 (ON)
• Location of electrical component: FS-536/FS-536SD 7-P, FS-537/FS-537SD 6-P
5. M9 operation check
• Control signal: SDCB J11-11 to 20
• Location of electrical component: FS-536/FS-536SD 2-L, FS-537/FS-537SD 1-K
6. Replace M9. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

3.8.15 C1124 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1124: Tray lift motor /Lw drive malfunction
Rank B
Trouble detection condition <FS-537+PI-507, FS-537SD The tray upper limit sensor /Lw (PS209) or tray lower limit sensor /Lw
+PI-507 is installed> (PS210) is not turned ON (blocked) after the set period of time has elapsed
after the tray lift motor /Lw (M202) is turned ON.
Trouble isolation Post inserter
Relevant electrical parts • Tray lift motor /Lw (M202)
• Tray upper limit sensor /Lw (PS209)
• Tray lower limit sensor /Lw (PS210)
• PI drive board (PIDB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M202-relay CN206-PIDB CN56 for proper connection and correct as necessary.
2. Check the connector of M202 for proper drive coupling and correct as necessary.
3. Check the connector between PS209-relay CN237-PIDB CN53 for proper connection and correct as necessary.
4. Check the connector between PS210-relay CN236-PIDB CN53 for proper connection and correct as necessary.
5. PS209 I/O check, sensor check
• Control signal: PIDB CN53<A>-8 (ON)
• Location of electrical component: PI-507 10-C
6. PS210 I/O check, sensor check
• Control signal: PIDB CN53<A>-11 (ON)
• Location of electrical component: PI-507 11-C
7. M202 operation check
• Control signal: PIDB CN56-5 to 6
• Location of electrical component: PI-507 9-C
8. Replace M202.
9. Replace PIDB.
10. Replace FSCB.

3.8.16 C1125 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1125: Tray lift motor /Up drive malfunction
Rank B
Trouble detection condition <FS-537+PI-507, FS-537SD The tray upper limit sensor /Up (PS204) or tray lower limit sensor /Up
+PI-507 is installed> (PS205) is not turned ON (blocked) after the set period of time has elapsed
after the tray lift motor /Up (M201) is turned ON.
Trouble isolation Post inserter
Relevant electrical parts • Tray lift motor /Up (M201)

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• Tray upper limit sensor /Up (PS204)

• Tray lower limit sensor /Up (PS205)
• PI drive board (PIDB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M201-relay CN203-PIDB CN54 for proper connection and correct as necessary.
2. Check the connector of M201 for proper drive coupling and correct as necessary.
3. Check the connector between PS204-relay CN235-PIDB CN55 for proper connection and correct as necessary.
4. Check the connector between PS205-relay CN235-PIDB CN55 for proper connection and correct as necessary.
5. PS204 I/O check, sensor check
• Control signal: PIDB CN55-8 (ON)
• Location of electrical component: PI-507 8-C
6. PS205 I/O check, sensor check
• Control signal: PIDB CN55-7 (ON)
• Location of electrical component: PI-507 8-C
7. M201 operation check
• Control signal: PIDB CN54-7 to 8
• Location of electrical component: PI-507 6 to 7-C
8. Replace M201.
9. Replace PIDB.
10. Replace FSCB.

3.8.17 C1127 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1127: Punch oscillating motor drive malfunction
Rank B
Trouble detection condition <When FS-537+PK-523 or The PK punch oscillating home sensor (PS303) is not turned ON (blocked) or
FS-537SD+PK-523 is installed> OFF (unblocked) even after the set period of time has elapsed while the
punch oscillating motor (M302) is energized.
Trouble isolation Punch
Relevant electrical parts • Punch oscillating motor (M302)
• PK punch oscillating home sensor (PS303)
• Punch control board (PKCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M302-relay CN341-relay CN342-PKCB CN1 for proper connection and correct as necessary.
2. Check the connector of M302 for proper drive coupling and correct as necessary.
3. Check the connector between PS303-relay CN341-relay CN342-PKCB CN37 for proper connection and correct as necessary.
4. PS303 I/O check, sensor check
• Control signal: PKCB CN37-2 (ON)
• Location of electrical component: PK-523 5-C
5. M302 operation check
• Control signal: PKCB CN1-1 to 6
• Location of electrical component: PK-523 5-C
6. Replace M302.
7. PKCB ICP2 conduction check.
8. Replace PKCB.
9. Replace FSCB.

3.8.18 C1130 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1130: ZU transport motor malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The chopper home sensor (PS501) is not turned ON (blocked) even after the
FS-537SD+ZU-609 is installed> set period of time has elapsed after the ZU transport motor (M500) is turned
ON.
Trouble isolation Z fold
Relevant electrical parts • ZU transport motor (M500)
• Chopper home sensor (PS501)
• ZU drive board (ZUDB)

(2) Procedure
1. Check the connector between M500-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M500 for proper drive coupling and correct as necessary.
3. Check the connector between PS501-ZUDB CN5 for proper connection and correct as necessary.
4. PS501 I/O check, sensor check
• Control signal: ZUDB CN5-9 (ON)
• Location of electrical component: ZU-609 4-B
5. M500 operation check

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• Control signal: ZUDB CN6-1 to 6

• Location of electrical component: ZU-609 1 to 2-B
6. Replace M500.
7. Replace ZUDB.

3.8.19 C1131 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1131: Folding guide motor drive malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The guide home sensor (PS500) is not turned ON (blocked) even after the
FS-537SD+ZU-609 is installed> set period of time has elapsed after the folding guide motor (M501) is turned
ON.
Trouble isolation Z fold
Relevant electrical parts • Folding guide motor (M501)
• Guide home sensor (PS500)
• ZU drive board (ZUDB)

(2) Procedure
1. Check the connector between M501-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M501 for proper drive coupling and correct as necessary.
3. Check the connector between PS500-ZUDB CN5 for proper connection and correct as necessary.
4. PS500 I/O check, sensor check
• Control signal: ZUDB CN5-3 (ON)
• Location of electrical component: ZU-609 3-B
5. M501 operation check
• Control signal: ZUDB CN6-9 to 12
• Location of electrical component: ZU-609 2-B
6. Replace M501.
7. Replace ZUDB.

3.8.20 C1132 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1132: Punch drive motor drive malfunction
Rank B
Trouble detection condition <When FS-533+PK-519 is • The puncher drive cam sensor (PS203) or puncher home sensor
installed> (PS204) is not turned ON (blocked) or OFF (unblocked) even after the
set period of time has elapsed while the punch motor (M201) is
energized.
• The punch motor sensor (PS202) is not turned ON when the punch
motor (M201) driven.
• The holes with other marketing area is set in [Service Mode] ->
[Finisher] -> [Punch option setting].
<When FS-536+PK-520 or The punch home sensor (PS1) is not turned ON (unblocked) or OFF
FS-536SD+PK-520 is installed> (blocked) even after the set period of time has elapsed while the punch drive
motor (M1) is energized.
<When FS-537+PK-523 or The PK punch home sensor/2 (PS301) is not turned ON (unblocked) or OFF
FS-537SD+PK-523 is installed> (blocked) even after the set period of time has elapsed while the punch drive
motor (M301) is energized.
Trouble isolation -
Relevant electrical parts <When FS-533+PK-519 is • Punch motor (M201)
installed> • Punch motor sensor (PS202)
• Puncher drive cam sensor (PS203)
• Puncher home sensor (PS204)
• PK control board (PKCB)
• FS control board (FSCB)
<When FS-536+PK-520 or • Punch drive motor (M1)
FS-536SD+PK-520 is installed> • Punch home sensor (PS1)
• FS control board (FSCB)
<When FS-537+PK-523 or • Punch drive motor (M301)
FS-537SD+PK-523 is installed> • PK punch home sensor/2 (PS301)
• Punch control board (PKCB)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533+PK-519 is installed
1. Check the number of the holes in [Service Mode] -> [Finisher] -> [Punch option setting].
2. Check the connector between M201-PKCB CN203 for proper connection and correct as necessary.
3. Check the connector of M201 for proper drive coupling and correct as necessary.
4. Check the connector between PS202-PKCB CN204 for proper connection and correct as necessary.
5. Check the connector between PS203-PKCB CN204 for proper connection and correct as necessary.

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6. Check the connector between PS204-PKCB CN204 for proper connection and correct as necessary.
7. PS202 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 5-C
8. PS203 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 6-C
9. PS204 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 6-C
10. M201 operation check
• Control signal: PKCB CN203-1 to 2
• Location of electrical component: FS-533 (PK-519) 4-C
11. Replace M201.
12. PKCB F201 conduction check
13. Replace PKCB.
14. Replace FSCB.

(b) When FS-536+PK-520 or FS-536SD+PK-520 is installed

1. Check the connector between M1-relay CN351-FSCB J7 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS1-FSCB J7 for proper connection and correct as necessary.
4. PS1 I/O check, sensor check
• Control signal: FSCB J7-5 (ON)
• Location of electrical component: FS-536/FS-536SD 13-K
5. M1 operation check
• Control signal: FSCB J7-7 to 8
• Location of electrical component: FS-536/FS-536SD 13-K
6. Replace M1.
7. Replace FSCB.

(c) When FS-537+PK-523 or FS-537SD+PK-523 is installed

1. Check the connector between M301-relay CN351-PKCB CN35 for proper connection and correct as necessary.
2. Check the connector of M301 for proper drive coupling and correct as necessary.
3. Check the connector between PS301-PKCB CN36 for proper connection and correct as necessary.
4. PS301 I/O check, sensor check
• Control signal: PKCB CN36-5 (ON)
• Location of electrical component: PK-523 3-C
5. M301 operation check
• Control signal: PKCB CN35-1 to 3
• Location of electrical component: PK-523 2-C
6. Replace M301.
7. Replace PKCB.
8. Replace FSCB.

3.8.21 C1133 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1133: Pressure motor drive malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The press home sensor (PS502) is not turned ON (unblocked), or is not
FS-537SD+ZU-609 is installed> turned OFF (blocked) after it is turned ON (unblocked), even after the set
period of time has elapsed after the pressure motor (M502) starts searching
its home position.
Trouble isolation Z fold
Relevant electrical parts • Pressure motor (M502)
• Press home sensor (PS502)
• ZU drive board (ZUDB)

(2) Procedure
1. Check the connector between M502-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M502 for proper drive coupling and correct as necessary.
3. Check the connector between PS502-ZUDB CN5 for proper connection and correct as necessary.
4. PS502 I/O check, sensor check
• Control signal: ZUDB CN5-6 (ON)
• Location of electrical component: ZU-609 4-B
5. M502 operation check
• Control signal: ZUDB CN6-7 (DRV)
• Location of electrical component: ZU-609 2-B
6. Replace M502.
7. ZUDB ICP3 conduction check.
8. Replace ZUDB.

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3.8.22 C1140 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1140: Alignment motor/rear drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The alignment plate home sensor/R (PS109) is not turned OFF
(unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate home sensor/R (PS109) is not turned ON (blocked)
after the set period of time has elapsed while the alignment motor/R
(M106) is energized when the plate returns to the home position.
<When FS-536 or FS-536SD is The alignment plate/R home sensor (PS13) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the
alignment motor/rear (M8) is energized.
<When FS-537 or FS-537SD is The alignment plate/R home sensor (PS6) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the
alignment motor/rear (M13) is energized.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Alignment motor/R (M106)
• Alignment plate home sensor/R (PS109)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Alignment motor/rear (M8)
installed> • Alignment plate/R home sensor (PS13)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Alignment motor/rear (M13)
installed> • Alignment plate/R home sensor (PS6)
• FS control board (FSCB)

(2) Procedure
(a) When FS-533 is installed
1. Check the connector between M106-FSCB CN102 for proper connection and correct as necessary.
2. Check the connector of M106 for proper drive coupling and correct as necessary.
3. Check the connector between PS109-FSCB CN102 for proper connection and correct as necessary.
4. PS109 I/O check, sensor check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
5. M106 operation check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 8-J
6. Replace M106.
7. FSCB CP105 conduction check
8. Replace FSCB.

(b) When FS-536 or FS-536SD is installed

1. Check the connector between M8-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS13-FSCB J9 for proper connection and correct as necessary.
4. PS13 I/O check, sensor check
• Control signal: FSCB J9<B>-11 (ON)
• Location of electrical component: FS-536/FS-536SD 10-C
5. M8 operation check
• Control signal: FSCB J12-13 to 16 (ON)
• Location of electrical component: FS-536/FS-536SD 6-C
6. Replace M8.
7. Replace FSCB.

(c) When FS-537 or FS-537SD is installed

1. Check the connector between M13-relay CN3-FSCB J21 for proper connection and correct as necessary.
2. Check the connector of M13 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: FSCB J21-10 (ON)
• Location of electrical component: FS-537/FS-537SD 4-D
5. M13 operation check
• Control signal: FSCB J21-1 to 4
• Location of electrical component: FS-537/FS-537SD 4-D
6. Replace M13.
7. Replace FSCB.

3.8.23 C1141 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1141: FNS paddle motor drive malfunction

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Rank B
Trouble detection condition <When FS-536 or FS-536SD is The upper paddle home position detection sensor (PS14) is not turned OFF
installed> (blocked) or ON (unblocked) even after the set period of time has elapsed
while the FNS paddle motor (M5) is turning.
<When FS-537 or FS-537SD is The paddle home sensor (PS25) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the FNS
paddle motor (M9) is turning.
Trouble isolation Staple
Relevant electrical parts <When FS-536 or FS-536SD is • FNS paddle motor (M5)
installed> • Upper paddle home position detection sensor (PS14)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • FNS paddle motor (M9)
installed> • Paddle home sensor (PS25)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M5-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS14-FSCB J4 for proper connection and correct as necessary.
4. PS14 I/O check, sensor check
• Control signal: FSCB J4<B>-7 (ON)
• Location of electrical component: FS-536/FS-536SD 15-C
5. M5 operation check
• Control signal: FSCB J4<A>-9 to 12
• Location of electrical component: FS-536/FS-536SD 14-C
6. Replace M5.
7. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M9-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M9 for proper drive coupling and correct as necessary.
3. Check the connector between PS25-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
4. PS25 I/O check, sensor check
• Control signal: FSCB J14<B>-10 (ON)
• Location of electrical component: FS-537/FS-537SD 16-K to L
5. M9 operation check
• Control signal: FSCB J14<B>-4 to 7
• Location of electrical component: FS-537/FS-537SD 17-K to L
6. Replace M9.
7. Replace FSCB.

3.8.24 C1142 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1142: Paddle up/down motor drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The paddle up/down home sensor (PS27) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the paddle
up/down motor (M7) is energized.
Trouble isolation Staple
Relevant electrical parts • Paddle up/down motor (M7)
• Paddle up/down home sensor (PS27)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M7-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS27-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
4. PS27 I/O check, sensor check
• Control signal: FSCB J14<A>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 18-K to L
5. M7 operation check
• Control signal: FSCB J14<A>-1 to 4
• Location of electrical component: FS-537/FS-537SD 18-K to L
6. Replace M7.
7. Replace FSCB.

3.8.25 C1143 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1143: Arm drive motor drive malfunction

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Rank B
Trouble detection condition <When FS-537 or FS-537SD is The arm home position sensor (PS26) is not turned ON (unblocked) or OFF
installed> (blocked) even after the set period of time has elapsed while the arm drive
motor (M8) is energized.
Trouble isolation -
Relevant electrical parts • Arm drive motor (M8)
• Arm home position sensor (PS26)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M8-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
4. PS26 I/O check, sensor check
• Control signal: FSCB J14<B>-3 (ON)
• Location of electrical component: FS-537/FS-537SD 17-K to L
5. M8 operation check
• Control signal: FSCB J14<A>-8 to 11
• Location of electrical component: FS-537/FS-537SD 17-K to L
6. Replace M8.
7. Replace FSCB.

3.8.26 C1144 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1144: Pre-eject drive motor drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is • The pre-eject home sensor (PS21) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the pre-
eject drive motor (M9) is turned ON.
• The pre-eject away sensor (PS22) is not turned ON (blocked) or OFF
(unblocked) even after the set period of time has elapsed after the pre-
eject drive motor (M9) is turned ON.
<When FS-537 or FS-537SD is The trail edge stopper home sensor (PS31) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed after the pre-eject
drive motor (M2) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Pre-eject drive motor (M9)
installed> • Pre-eject home sensor (PS21)
• Pre-eject away sensor (PS22)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Pre-eject drive motor (M2)
installed> • Trail edge stopper home sensor (PS31)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M9-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
2. Check the connector of M9 for proper drive coupling and correct as necessary.
3. Check the connector between PS21-relay CN8-relay CN7<B>-FSCB J12 for proper connection, and correct as necessary.
4. Check the connector between PS22-relay CN8-relay CN7<B>-FSCB J12 for proper connection, and correct as necessary.
5. PS21 I/O check, sensor check
• Control signal: FSCB J12-6 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
6. PS22 I/O check, sensor check
• Control signal: FSCB J12-9 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
7. M9 operation check
• Control signal: FSCB J13-3 to 4
• Location of electrical component: FS-536/FS-536SD 9-C
8. Replace M9.
9. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M2-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS31-relay CN2-relay CN1<B>-FSCB J22 for proper connection, and correct as necessary.
4. PS31 I/O check, sensor check
• Control signal: FSCB J22<B>-13
• Location of electrical component: FS-537/FS-537SD 3-D
5. M2 operation check
• Control signal: FSCB J22<A>-3 to 4

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• Location of electrical component: FS-537/FS-537SD 1-D

6. Replace M2.
7. Replace FSCB.

3.8.27 C1145 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1145: Trailing edge stopper motor drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The trailing edge stopper home position detection sensor (PS20) is not
installed> turned OFF (unblocked) or ON (blocked) even after the set period of time
has elapsed after the trailing edge stopper motor (M6) is turned ON.
<When FS-537 or FS-537SD is The trail edge stopper sensor/F (PS10) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the trail edge
stopper motor/F (M12) is turned ON.
Trouble isolation Staple
Relevant electrical parts <When FS-536 or FS-536SD is • Trailing edge stopper motor (M6)
installed> • Trailing edge stopper home position detection sensor (PS20)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Trail edge stopper motor/F (M12)
installed> • Trail edge stopper sensor/F (PS10)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M6-FSCB J5 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS20-relay CN19-FSCB J5 for proper connection and correct as necessary.
4. PS20 I/O check, sensor check
• Control signal: FSCB J5-9 (ON)
• Location of electrical component: FS-536/FS-536SD 15-K
5. M6 operation check
• Control signal: FSCB J5-13 to 16
• Location of electrical component: FS-536/FS-536SD 15-K
6. Replace M6.
7. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M12-relay CN5-FSCB J18 for proper connection and correct as necessary.
2. Check the connector of M12 for proper drive coupling and correct as necessary.
3. Check the connector between PS10-relay CN5-FSCB J18 for proper connection and correct as necessary.
4. PS10 I/O check, sensor check
• Control signal: FSCB J18-13 (ON)
• Location of electrical component: FS-537/FS-537SD 6 to 7-D
5. M12 operation check
• Control signal: FSCB J18-14 to 17
• Location of electrical component: FS-537/FS-537SD 7-D
6. Replace M12.
7. Replace FSCB.

3.8.28 C1146 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1146: Trail edge stopper motor/R drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The trail edge stopper sensor/R (PS7) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the trail edge
stopper motor/R (M11) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-537 or FS-537SD is • Trail edge stopper motor/R (M11)
installed> • Trail edge stopper sensor/R (PS7)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M11-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
2. Check the connector of M11 for proper drive coupling, and correct as necessary.
3. Check the connector between PS7-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
4. PS7 I/O check, sensor check
• Control signal: FSCB J21-16 (ON)
• Location of electrical component: FS-537/FS-537SD 5-D
5. M11 operation check
• Control signal: FSCB J21-17 to 20

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• Location of electrical component: FS-537/FS-537SD 5-D

6. Replace M11.
7. Replace FSCB.

3.8.29 C1152 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1152: Paper transport belt motor malfunction
Rank B
Trouble detection condition <When FS-537SD is installed> Even after a predetermined period of time has elapsed since the paper
transport belt motor (M34) starts operation, the lock signal is not set to L
(turning).
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts • Paper transport belt motor (M34)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M34-relay CN21-FSCB J24 for proper connection and correct as necessary.
2. Check the connector of M34 for proper drive coupling and correct as necessary.
3. M34 operation check
• Control signal: FSCB J24-1 to 11
• Location of electrical component: FS-537/FS-537SD 7-M
4. Replace M34.
5. Replace SDCB.
6. FSCB F4 conduction check
7. Replace FSCB.

3.8.30 C1156 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1156: SD paddle motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The paddle home sensor (PS5) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the SD
paddle motor (M7) is turning.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • SD paddle motor (M7)
installed> • Paddle home sensor (PS5)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M7-SDCB J8 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS5-SDCB J8 for proper connection and correct as necessary.
4. PS5 I/O check, sensor check
• Control signal: SDCB J8-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P
5. M7 operation check
• Control signal: SDCB J8-4 to 7
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P
6. Replace M7. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

3.8.31 C1182 (bizhub 558e/458e/368e/308e)

(1) Contents
Trouble type C1182: Shift motor drive malfunction (When JS-506 is installed)
Rank B
Trouble detection condition • The tray shift home sensor (PS1) is not turned ON (blocked) after the set period of time has elapsed after
the tray shift motor (M1) is turned ON (start of moving to the home position.)
• The tray shift home sensor (PS1) is not turned OFF (unblocked) after the set period of time has elapsed
after the tray shift motor (M1) is turned ON (start of moving to the shift position.)
Trouble isolation Staple
Relevant electrical parts • Tray shift motor (M1)
• Tray shift home sensor (PS1)
• JS control board (JSCB)

(2) Procedure
1. Check the connector between M1-JSCB CN208 for proper connection and correct as necessary.

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2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS1-JSCB CN208 for proper connection and correct as necessary.
4. PS1 I/O check, sensor check
• Control signal: JSCB CN208-5 (ON)
• Location of electrical component: JS-506 5-C
5. M1 operation check
• Control signal: JSCB CN208-1 (DRV)
• Location of electrical component: JS-506 4 to 5-C
6. Replace M1.
7. JSCB ICP3 conduction check
8. Replace JSCB.

3.8.32 C1184 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1184: Paper receiving control motor drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The paper delivery control sensor (PS28) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the paper
receiving control motor (M12) is energized.
<When FS-537 or FS-537SD is The paper delivery control sensor (PS11) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the paper
receiving control motor (M15) is energized.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Paper receiving control motor (M12)
installed> • Paper delivery control sensor (PS28)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Paper receiving control motor (M15)
installed> • Paper delivery control sensor (PS11)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M12-relay CN1-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M12 for proper drive coupling and correct as necessary.
3. Check the connector between PS28-relay CN1-FSCB J14 for proper connection and correct as necessary.
4. PS28 I/O check, sensor check
• Control signal: FSCB J14<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 2 to 3-C
5. M12 operation check
• Control signal: FSCB J14<A>-9 to 12
• Location of electrical component: FS-536/FS-536SD 2-C
6. Replace M12.
7. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M15-FSCB J19 for proper connection and correct as necessary.
2. Check the connector of M15 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-relay CN10<A>-FSCB J20 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: FSCB J20<A>-3 (ON)
• Location of electrical component: FS-537/FS-537SD 10-D
5. M15 operation check
• Control signal: FSCB J19-1 to 4
• Location of electrical component: FS-537/FS-537SD 10-D
6. Replace M15.
7. Replace FSCB.

3.8.33 C1195 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1195: Paper discharge control motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The curl cover detection sensor (PS2) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the paper
discharge control motor (M2) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Paper discharge control motor (M2)
installed> • Curl cover detection sensor (PS2)
• SD control board (SDCB)
• FS control board (FSCB)

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(2) Procedure
1. Check the connector between M2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for
proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for
proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: SDCB J5-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K
5. M2 operation check
• Control signal: SDCB J5-4 to 7
• Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K
6. Replace M2. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

3.8.34 C1196 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1196: Center fold guide motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The guide home sensor (PS7) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the center fold
guide motor (M6) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Center fold guide motor (M6)
installed> • Guide home sensor (PS7)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M6-SDCB J9 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS7-SDCB J9 for proper connection and correct as necessary.
4. PS7 I/O check, sensor check
• Control signal: SDCB J9-6 (ON)
• Location of electrical component: FS-536/FS-536SD 5-P, FS-537/FS-537SD 4-P
5. M6 operation check
• Control signal: SDCB J9-7 to 10
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 4-P
6. Replace M6. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

3.8.35 C1197 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C1197: Tri-folding guide motor malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The tri-folding gate home sensor (PS11) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the tri-folding
guide motor (M8) is energized.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Tri-folding guide motor (M8)
installed> • Tri-folding gate home sensor (PS11)
• SD control board (SDCB)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M8-SDCB J8 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-SDCB J8 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: SDCB J8-10 (ON)
• Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 3-P
5. M8 operation check
• Control signal: SDCB J8-11 to 14
• Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 2-P
6. Replace M8. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)

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3.8.36 C11A1 (bizhub 558e/458e/368e/308e)

(1) Contents
Trouble type C11A1: Exit roller pressure/ retraction malfunction (When FS-533 is installed)
Rank B
Trouble detection condition <When FS-533 is installed> The pick up roller position sensor (PS105) is not turned ON (blocked) or OFF
(unblocked) even after the set period of time has elapsed after the exit roller
lift up motor (M104) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Exit roller lift up motor (M104)
• Pick up roller position sensor (PS105)
• FS control board (FSCB)

(2) Procedure
1. Check the connector between M104-FSCB CN109 for proper connection and correct as necessary.
2. Check the connector of M104 for proper drive coupling and correct as necessary.
3. Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary.
4. PS105 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 7-D to E
5. M104 operation check
• Control signal: FSCB CN109
• Location of electrical component: FS-533 9-D to E
6. Replace M104.
7. FSCB CP104 conduction check
8. Replace FSCB.

3.8.37 C11A2 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C11A2: Receiving roller retraction motor drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or
installed> ON (unblocked) even after the set period of time has elapsed after the
receiving roller retraction motor (M4) is turned ON.
<When FS-537 or FS-537SD is The receiving roller retraction sensor (PS22) is not turned OFF (blocked) or
installed> ON (unblocked) even after the set period of time has elapsed after the
receiving roller retraction motor (M10) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Receiving roller retraction motor (M4)
installed> • Receiving roller retraction sensor (PS11)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Receiving roller retraction motor (M10)
installed> • Receiving roller retraction sensor (PS22)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-FSCB J4 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: FSCB J4<B>-16 (ON)
• Location of electrical component: FS-536/FS-536SD 16-C
5. M4 operation check
• Control signal: FSCB J4<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 13-C
6. Replace M4.
7. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M10-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M10 for proper drive coupling, and correct as necessary.
3. Check the connector between PS22-FSCB J12 for proper connection and correct as necessary.
4. PS22 I/O check, sensor check
• Control signal: FSCB J12<B>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 17-D
5. M10 operation check
• Control signal: FSCB J12<B>-1 to 4
• Location of electrical component: FS-537/FS-537SD 17-D
6. Replace M10.
7. Replace FSCB.

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3.8.38 C11C5 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C11C5: Paper size detect board malfunction
Rank B
Trouble detection condition <When FS-537+PK-523 or The size of a transported paper is not detected, causing no punch operation.
FS-537SD+PK-523 is installed>
Trouble isolation -
Relevant electrical parts Paper size detect board (PSDTB)

(2) Procedure
1. Check the sensor part of PSDTB, to clean if it is dirty.
2. Check the connector between PSDTB-PKCB CN38 for proper connection and correct as necessary.
3. Replace PSDTB.

3.8.39 C11E1 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type C11E1: Paper exit switching drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The exchange folded paper output sensor (PS30) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has elapsed
after the FNS entry transport motor (M2) is turned ON.
<When FS-537 or FS-537SD is The route change gate home sensor (PS21) is not turned OFF (unblocked)
installed> or ON (blocked) even after the set period of time has elapsed after the route
change gate motor (M4) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • FNS entry transport motor (M2)
installed> • Exchange folded paper output sensor (PS30)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Route change gate motor (M4)
installed> • Route change gate home sensor (PS21)
• FS control board (FSCB)

(2) Procedure
(a) When FS-536 or FS-536SD is installed
1. Check the connector between M2-FSCB J9 for proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS30-FSCB J4 for proper connection and correct as necessary.
4. PS30 I/O check, sensor check
• Control signal: FSCB J4<A>-15 (ON)
• Location of electrical component: FS-536/FS-536SD 14-C
5. M2 operation check
• Control signal: FSCB J9<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 12-C
6. Replace M2.
7. Replace FSCB.

(b) When FS-537 or FS-537SD is installed

1. Check the connector between M4-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS21-FSCB J12 for proper connection and correct as necessary.
4. PS21 I/O check, sensor check
• Control signal: FSCB J12<B>-12 (ON)
• Location of electrical component: FS-537/FS-537SD 18-D
5. M4 operation check
• Control signal: FSCB J21<B>-8 to 9
• Location of electrical component: FS-537/FS-537SD 18-D
6. Replace M4.
7. Replace FSCB.

3.8.40 C11E2 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C11E2: Paper exit switching (JS) drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The sub tray/JS route change gate home sensor (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has elapsed
after the sub tray discharge motor (M18) is turned ON.
Trouble isolation -
Relevant electrical parts • Sub tray discharge motor (M18)

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• Sub tray/JS route change gate home sensor (PS23)

• FS control board (FSCB)

(2) Procedure
1. Check the connector between M18-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M18 for proper drive coupling and correct as necessary.
3. Check the connector between PS23-FSCB J12 for proper connection and correct as necessary.
4. PS23 I/O check, sensor check
• Control signal: FSCB J12<A>-16 (ON)
• Location of electrical component: FS-537/FS-537SD 17-D
5. M18 operation check
• Control signal: FSCB J12<A>-5 to 6
• Location of electrical component: FS-537/FS-537SD 16-D
6. Replace M18.
7. Replace FSCB.

3.8.41 C1402 (bizhub 558e/458e/368e/308e)

(1) Contents
Trouble type C1402: FS nonvolatile memory error (When FS-533 is installed)
Rank C
Trouble detection condition When the main power switch is turned ON, malfunctioning of the nonvolatile memory on the FS control board
(FSCB) is detected.
Trouble isolation -
Relevant electrical parts FS control board (FSCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB.

3.8.42 C1403 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1403: PK flash ROM error
Rank C
Trouble detection condition <When FS-537+PK-523 or Data of flash ROM of the PK is determined to be faulty when the main power
FS-537SD+PK-523 is installed> switch is turned ON.
Trouble isolation -
Relevant electrical parts Punch control board (PKCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PKCB.

3.8.43 C1404 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C1404: PI flash ROM error
Rank C
Trouble detection condition <When FS-537+PI-507 or Data of flash ROM of the PI is determined to be faulty when the main power
FS-537SD+PI-507 is installed> switch is turned ON.
Trouble isolation -
Relevant electrical parts PI drive board (PIDB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PIDB.

3.9 C2### (bizhub 368e/308e)

3.9.1 C2355 (bizhub 368e/308e)
(1) Contents
Trouble type C2355: Transfer belt cleaner cooling fan failure to turn
Rank B

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Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt cleaner cooling fan (FM2)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM2-relay CN115-relay CN141-MFPB CN15EB for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM2 load check
• Check code: 42
• Multi code: 2
• Control signal: MFPB CN15EB-3 (REM), MFPB CN15EB-5 (LOCK)
• Location of electrical component: 9-C
4. Replace FM2.
5. Replace MFPB.

3.9.2 C2414 (bizhub 368e/308e)

(1) Contents
Trouble type C2414: Developing unit/K new article release
Rank B
Trouble detection condition The status with the new unit is not cleared after the new developing unit is set.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.9.3 C2557 (bizhub 368e/308e)

(1) Contents
Trouble type C2557: Abnormally low toner density detected black TCR sensor
Rank B
Trouble detection condition When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Toner empty sensor/K (PS31)
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Perform image troubleshooting procedure if image density is low.
2. Reinstall the developing unit.
3. Reinstall the toner cartridge.
4. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
6. M25 operation check
• Control signal: MFPB CN30E-1 to 4
• Location of electrical component: 15 to 16-C
7. M6 operation check
• Control signal: MFPB CN30E-5 to 8
• Location of electrical component: 16 to 17-C
8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them.
9. Replace the developing unit.
10. Replace FRB.
11. Replace MFPB.

3.9.4 C2558 (bizhub 368e/308e)

(1) Contents
Trouble type C2558: Abnormally high toner density detected black TCR sensor

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Rank B
Trouble detection condition The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined
value or over for consecutive times.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Reinstall the toner cartridge.
3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
5. Replace the developing unit.
6. Replace FRB.
7. Replace MFPB.

3.9.5 C255C (bizhub 368e/308e)

(1) Contents
Trouble type C255C: Black TCR sensor adjustment failure
Rank B
Trouble detection condition TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. M25 operation check
• Control signal: MFPB CN30E-1 to 4
• Location of electrical component: 15 to 16-C
5. M6 operation check
• Control signal: MFPB CN30E-5 to 8
• Location of electrical component: 16 to 17-C
6. Replace the developing unit.
7. Replace FRB.
8. Replace MFPB.

3.9.6 C2564 (bizhub 368e/308e)

(1) Contents
Trouble type C2564: Black TCR sensor failure
Rank B
Trouble detection condition • Alarm signals for TCR sensor is detected more than the predetermined number of times.
• This detection is used for detecting disconnection of TCR sensor connector.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. MFPB ICP12E conduction check
7. Replace MFPB.

3.9.7 C2650, C265B (bizhub 368e/308e)

(1) Contents
Trouble type • C2650: Main backup media 1 access error
• C265B: Main backup media 2 access error

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Rank C
Trouble detection condition • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
• The main body detects that the EEPROM is not mounted.
Trouble isolation -
Relevant electrical parts • C2650: EEPROM/1 (EEPROM/1)
• C265B: EEPROM/2 (EEPROM/2)
• MFP board (MFPB)

(2) Procedure
1. Make sure that EEPROM/1 and EEPROM/2 are mounted in their respective correct positions.
2. Check to see if the EEPROM is mounted in a reverse direction.
3. Check the connector from MFPB to EEPROM for proper connection and correct as necessary.
4. Replace MFPB.
5. Replace EEPROM/1 and EEPROM/2.
1. Replace the current EEPROM with a new one.
2. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New
Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit
• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
3. Turn ON the main power switch and check to see that warm-up is started.
Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected.
4. Make the specified readjustments.
6. If the above actions do not solve the problem, contact KM.

3.9.8 C265A (bizhub 368e/308e)

(1) Contents
Trouble type C265A: Main backup media wrongly installation
Rank C
Trouble detection condition The EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
Trouble isolation -
Relevant electrical parts • EEPROM/1 (EEPROM/1)
• EEPROM/2 (EEPROM/2)

(2) Procedure
1. Check to see if the EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
2. Check the type of the installed EEPROM and replace it if it is a wrong one.
3. Replace EEPROM/1 and EEPROM/2.

3.9.9 C2A14 (bizhub 368e/308e)

(1) Contents
Trouble type C2A14: Drum unit/K new release failure
Rank B
Trouble detection condition The status with the new unit is not cleared after the new drum unit is set.
Trouble isolation -
Relevant electrical parts • Drum unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Clean the connection between the drum unit and the main body if dirty.
2. Reinstall the drum unit.
3. Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
5. Replace the drum unit.
6. Replace FRB.
7. Replace MFPB.

3.9.10 C2A24 (bizhub 368e/308e)

(1) Contents
Trouble type C2A24: Toner cartridge/K new release failure

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Rank C
Trouble detection condition The status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation -
Relevant electrical parts • Toner cartridge
• MFP board (MFPB)

(2) Procedure
1. Clean the connection between the toner cartridge and the main body if dirty.
2. Check the connector between the toner cartridge-relay CN79-MFPB CN35E for proper connection and correct as necessary.
3. Reinstall the toner cartridge.
4. Check the harness for proper connection and correct as necessary.
5. Replace the toner cartridge.
6. MFPB ICP12E conduction check
7. Replace MFPB.

3.10 C2### (bizhub 658e/558e/458e)

3.10.1 C2350 (bizhub 658e/558e/458e)
(1) Contents
Trouble type C2350: Toner suction fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Toner suction fan (FM11)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM11-relay CN62-MFPB CN31E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM11 load check
• Check code: 42
• Multi code: 8
• Control signal: MFPB CN31E<A>-12 (REM), MFPB CN31E<A>-14 (LOCK)
• Location of electrical component: 24-I
4. Replace FM11.
5. Replace MFPB.

3.10.2 C2355 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2355: Transfer belt cleaner cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt cleaner cooling fan (FM2)
• Expansion control board (EXCB)

(2) Procedure
1. Check the connector between FM2-relay CN115-EXCB CN5 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM2 load check
• Check code: 42
• Multi code: 2
• Control signal: EXCB CN5-1 (REM), EXCB CN5-3 (LOCK)
• Location of electrical component: 28-P
4. Replace FM2.
5. MFPB F6E conduction check
6. Replace EXCB.

3.10.3 C2414 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2414: Developing unit/K new article release
Rank B
Trouble detection condition The status with the new unit is not cleared after the new developing unit is set.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

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(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.10.4 C2557 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2557: Abnormally low toner density detected black TCR sensor
Rank B
Trouble detection condition When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Toner empty sensor/K (PS31)
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Expansion control board (EXCB)
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Perform image troubleshooting procedure if image density is low.
2. Reinstall the developing unit.
3. Reinstall the toner cartridge.
4. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
6. M25 operation check
• Control signal: MFPB CN28E-4 to 7
• Location of electrical component: 11 to 12-C
7. M6 operation check
• Control signal: EXCB CN3-4 to 7
• Location of electrical component: 26-T
8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them.
9. Replace the developing unit.
10. Replace FRB.
11. Replace EXCB.
12. MFPB F6E conduction check
13. Replace MFPB.

3.10.5 C2558 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2558: Abnormally high toner density detected black TCR sensor
Rank B
Trouble detection condition The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined
value or over for consecutive times.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Reinstall the toner cartridge.
3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
5. Replace the developing unit.
6. Replace FRB.
7. Replace MFPB.

3.10.6 C255C (bizhub 658e/558e/458e)

(1) Contents
Trouble type C255C: Black TCR sensor adjustment failure
Rank B
Trouble detection condition TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.

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Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Expansion control board (EXCB)
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. M25 operation check
• Control signal: MFPB CN28E-4 to 7
• Location of electrical component: 11 to 12-C
5. M6 operation check
• Control signal: EXCB CN3-4 to 7
• Location of electrical component: 26-T
6. Replace the developing unit.
7. Replace FRB.
8. Replace EXCB.
9. Replace MFPB.

3.10.7 C2564 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2564: Black TCR sensor failure
Rank B
Trouble detection condition • Alarm signals for TCR sensor is detected more than the predetermined number of times.
• This detection is used for detecting disconnection of TCR sensor connector.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.10.8 C2650, C265B (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C2650: Main backup media 1 access error
• C265B: Main backup media 2 access error
Rank C
Trouble detection condition • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
• The main body detects that the EEPROM is not mounted.
Trouble isolation -
Relevant electrical parts • C2650: EEPROM/1 (EEPROM/1)
• C265B: EEPROM/2 (EEPROM/2)
• MFP board (MFPB)

(2) Procedure
1. Make sure that EEPROM/1 and EEPROM/2 are mounted in their respective correct positions.
2. Check to see if the EEPROM is mounted in a reverse direction.
3. Check the connector from MFPB to EEPROM for proper connection and correct as necessary.
4. Replace MFPB.
5. Replace EEPROM/1 and EEPROM/2.
1. Replace the current EEPROM with a new one.
2. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New
Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit

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• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
3. Turn ON the main power switch and check to see that warm-up is started.
Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected.
4. Make the specified readjustments.
6. If the above actions do not solve the problem, contact KM.

3.10.9 C265A (bizhub 658e/558e/458e)

(1) Contents
Trouble type C265A: Main backup media wrongly installation
Rank C
Trouble detection condition The EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
Trouble isolation -
Relevant electrical parts • EEPROM/1 (EEPROM/1)
• EEPROM/2 (EEPROM/2)

(2) Procedure
1. Check to see if the EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
2. Check the type of the installed EEPROM and replace it if it is a wrong one.
3. Replace EEPROM/1 and EEPROM/2.

3.10.10 C2A14 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2A14: Drum unit/K new release failure
Rank B
Trouble detection condition The status with the new unit is not cleared after the new drum unit is set.
Trouble isolation -
Relevant electrical parts • Drum unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Clean the connection between the drum unit and the main body if dirty.
2. Reinstall the drum unit.
3. Check the connector between the drum unit-relay CN48-FRB CN12 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
5. Replace the drum unit.
6. Replace FRB.
7. Replace MFPB.

3.10.11 C2A24 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C2A24: Toner cartridge/K new release failure
Rank C
Trouble detection condition The status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation -
Relevant electrical parts • Toner cartridge
• Expansion control board (EXCB)

(2) Procedure
1. Clean the connection between the toner cartridge and the main body if dirty.
2. Check the connector between the toner cartridge-relay CN79-EXCB CN5 for proper connection and correct as necessary.
3. Reinstall the toner cartridge.
4. Check the harness for proper connection and correct as necessary.
5. Replace the toner cartridge.
6. Replace EXCB.

3.11 C3### (bizhub 368e/308e)

3.11.1 C3101, C3103 (bizhub 368e/308e)
(1) Contents
Trouble type • C3101: Pressure roller pressure failure
• C3103: Pressure roller release failure
Rank B
Trouble detection condition C3101:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during pressure by the pressure roller.

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• The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during retraction of the pressure roller.
• The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Fusing pressure motor (M11)
• Fusing pressure home sensor (PS38)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M11-relay CN112-MFPB CN15EA for proper connection and correct as necessary.
2. Check the connector between the fusing unit-relay CN98, CN104-MFPB CN13E for proper connection and correct as necessary.
3. PS38 I/O check, sensor check
• Control signal: MFPB CN13E-12 (ON)
• Location of electrical component: 11-C
4. M11 load check
• Check code: 45
• Multi code: 6, 7
• Control signal: MFPB CN15EA-5 to 8
• Location of electrical component: 6-C
5. Replace M11.
6. Replace the fusing unit.
7. Replace MFPB.

3.11.2 C3201, C3202 (bizhub 368e/308e)

(1) Contents
Trouble type • C3201: Fusing motor failure to turn
• C3202: Fusing motor turning at abnormal timing
Rank B
Trouble detection condition • C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Fusing motor (M3)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M3-MFPB CN8E for proper connection and correct as necessary.
2. Check the loading status of the fusing unit drive, and correct the error as necessary.
3. M3 load check
• Check code: 45
• Multi code: 1, 2, 3, 4, 5
• Control signal: MFPB CN8E-9 (REM), MFPB CN8E-12 (FGP)
• Location of electrical component: 2-C
4. Replace M3.
5. Replace MFPB.

3.11.3 C3302 (bizhub 368e/308e)

(1) Contents
Trouble type C3302: Paper cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan (FM8)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM8-relay CN106-MFPB CN15EB for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM8 load check
• Check code: 42
• Multi code: 4
• Control signal: MFPB CN15EB-9 (REM), MFPB CN15EB-11 (LOCK)
• Location of electrical component: 9-C
4. Replace FM8.

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5. MFPB ICP3E conduction check

6. Replace MFPB.

3.11.4 C3425 (bizhub 368e/308e)

(1) Contents
Trouble type C3425: Fusing warm-up trouble
Rank A
Trouble detection condition • Detected temperature of the heating roller temperature sensor (TEMS) does not go up a given range
of temperature even after a lapse of given period of time at warm up.
• The temperature detected by the heating roller temperature sensor (TEMS) does not shift from the
pre-standby state or the post-print printing-enable wait state even after the lapse of a predetermined
period of time after the completion of warm-up.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS)
• DC power supply (DCPU)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace DCPU.
6. Replace MFPB.

3.11.5 C3722, C3725, C3726 (bizhub 368e/308e)

(1) Contents
Trouble type • C3722: Fusing abnormally high temperature detection (Edge of the heating roller)
• C3725: Fusing abnormally high temperature detection (Main of the heating roller)
• C3726: Fusing abnormally high temperature detection (Center of the heating roller)
Rank A
Trouble detection condition • C3722: Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for
a given period of time consecutively.
• C3725: Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given
temperature for a given period of time consecutively.
• C3726: Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for
a given period of time consecutively.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3722: Heating roller thermistor/1 (TH1)
• C3725: Heating roller temperature sensor (TEMS)
• C3726: Heating roller thermistor/2 (TH2)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.11.6 C3736, C3739 (bizhub 368e/308e)

(1) Contents
Trouble type • C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating roller)
• C3739: Fusing abnormally high temperature detection hard protector (Edge of the heating roller)
Rank A
Trouble detection condition • C3736: An abnormally high temperature is detected on the hard protector circuit (middle of the heating
roller).
• C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3736: Heating roller thermistor/2 (TH2)
• C3739: Heating roller thermistor/1 (TH1)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.

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3. Check the fusing unit-MFPB CN13E for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.11.7 C3825, C3826 (bizhub 368e/308e)

(1) Contents
Trouble type • C3825: Fusing abnormally low temperature detection (Main of the heating roller)
• C3826: Fusing abnormally low temperature detection (Center of the heating roller)
Rank A
Trouble detection condition • C3825: The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a
predetermined one for a predetermined period of time.
• C3826: The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3825: Heating roller temperature sensor (TEMS)
• C3826: Heating roller thermistor/2 (TH2)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.11.8 C3922, C3925, C3926 (bizhub 368e/308e)

(1) Contents
Trouble type • C3922: Fusing sensor wire breaks detection (Edge of the heating roller)
• C3925: Fusing sensor wire breaks detection (Main of the heating roller)
• C3926: Fusing sensor wire breaks detection (Center of the heating roller)
Rank A
Trouble detection condition • C3922: After a predetermined period of time after the warm-up stage is started, the heating roller
thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a
predetermined period of time.
• C3925: After a predetermined period of time after the warm-up stage is started, the heating roller
temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a
predetermined period of time.
• C3926: After a predetermined period of time after the warm-up stage is started, the heating roller
thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3922: Heating roller thermistor/1 (TH1)
• C3925: Heating roller temperature sensor (TEMS)
• C3926: Heating roller thermistor/2 (TH2)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.11.9 C392B (bizhub 368e/308e)

(1) Contents
Trouble type C392B: Fusing sensor wire breaks detection (difference of temperature)
Rank A
Trouble detection condition The difference between the temperature corrected by the heating roller thermistor/1 (TH1) and the temperature
detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/1 (TH1)
• Heating roller thermistor/2 (TH2)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).

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2. Check the open/close operation of the right door.

3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.12 C3### (bizhub 658e/558e/458e)

3.12.1 C3101, C3103 (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C3101: Pressure roller pressure failure
• C3103: Pressure roller release failure
Rank B
Trouble detection condition C3101:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during pressure by the pressure roller.
• The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during retraction of the pressure roller.
• The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Fusing pressure motor (M11)
• Fusing pressure home sensor (PS38)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M11-relay CN112-MFPB CN15E for proper connection and correct as necessary.
2. Check the connector between the fusing unit-relay CN96-MFPB CN22E for proper connection and correct as necessary. (bizhub
658e/558e)
3. Check the connector between the fusing unit-relay CN104-MFPB CN12E for proper connection and correct as necessary. (bizhub 458e)
4. PS38 I/O check, sensor check
• Control signal: 658e/558e MFPB CN22E-9 (ON), 458e MFPB CN12E-12 (ON)
• Location of electrical component: 658e/558e 22-C, 458e 24-C
5. M11 load check
• Check code: 45
• Multi code: 6, 7
• Control signal: MFPB CN15E<A>-7 to 10
• Location of electrical component: 658e/558e 16-C, 458e 19-C
6. Replace M11.
7. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
8. Replace MFPB.

3.12.2 C3102 (bizhub 658e/558e)

(1) Contents
Trouble type C3102: Heating roller failure to turn (bizhub 658e/558e)
Rank A
Trouble detection condition The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller
rotation latch detection 2 is turned ON.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller rotation sensor (PS37)
• Fusing motor (M3)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for proper installation and correct as necessary.
2. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary.
3. Check the connector of M3 for proper drive coupling and correct as necessary.
4. Check the connector between the fusing unit-relay CN100-MFPB CN13E for proper connection and correct as necessary.
5. PS37 I/O check, sensor check
• Control signal: MFPB CN13E-3 (ON)
• Location of electrical component: 23-C
6. M3 load check
• Check code: 45
• Multi code: 1, 2, 3, 4, 5
• Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK)
• Location of electrical component: 2-C
7. Replace M3.
8. Replace the fusing unit.

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9. Replace MFPB.

3.12.3 C3201, C3202 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C3201: Fusing motor failure to turn
• C3202: Fusing motor turning at abnormal timing
Rank B
Trouble detection condition • C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Fusing motor (M3)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary.
2. Check the loading status of the fusing unit drive, and correct the error as necessary.
3. M3 load check
• Check code: 45
• Multi code: 1, 2, 3, 4, 5
• Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK)
• Location of electrical component: 2-C
4. Replace M3.
5. Replace MFPB.

3.12.4 C3302 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C3302: Paper cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan (FM8)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM8-relay CN106-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM8 load check
• Check code: 42
• Multi code: 9, 10
• Control signal: MFPB CN15E<A>-13 (REM), MFPB CN15E<A>-15 (LOCK)
• Location of electrical component: 658e/558e 16-C, 458e 20-C
4. Replace FM8.
5. Replace MFPB.

3.12.5 C3425 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C3425: Fusing warm-up trouble
Rank A
Trouble detection condition • Detected temperature of the heating roller temperature sensor/1 (TEMS/1) or heating roller temperature
sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at
warm up.
• The temperature detected by the heating roller temperature sensor/1 (TEMS/1) or heating roller
temperature sensor (TEMS) does not shift from the pre-standby state or the post-print printing-enable wait
state even after the lapse of a predetermined period of time after the completion of warm-up.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor/1 (TEMS/1) (bizhub 658e/558e)
• Heating roller temperature sensor (TEMS) (bizhub 458e)
• DC power supply (DCPU)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
5. Replace DCPU.

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6. Replace MFPB.

3.12.6 C3722, C3725, C3726 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C3722: Fusing abnormally high temperature detection (Edge of the heating roller)
• C3725: Fusing abnormally high temperature detection (Main of the heating roller)
• C3726: Fusing abnormally high temperature detection (Center of the heating roller)
Rank A
Trouble detection condition • C3722: Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for
a given period of time consecutively.
• C3725: Detected temperature of the heating roller temperature sensor/1 (TEMS/1) or heating roller
temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively.
• C3726: Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for
a given period of time consecutively.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3722: Heating roller thermistor/1 (TH1)
• C3725 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1)
• C3725 (bizhub 458e): Heating roller temperature sensor (TEMS)
• C3726: Heating roller thermistor/2 (TH2)
• IH power supply (IHPU) (bizhub 658e/558e only)
• Fusing power supply (FUPU) (bizhub 458e)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e)
6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
7. Replace IHPU. (bizhub 658e/558e only)
8. Replace FUPU. (bizhub 458e only)
9. Replace MFPB.

3.12.7 C3732, C3736, C3737, C3738, C3739 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C3732: Fusing abnormally high temperature detection hard protector (Edge of the heating roller) (bizhub
658e/558e)
• C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating roller)
• C3737: Fusing abnormally high temperature detection hard protector (Center of the heating roller)
• C3738: Fusing abnormally high temperature detection hard protector (Center protector of the heating roller)
(bizhub 658e/558e)
• C3739: Fusing abnormally high temperature detection hard protector (Edge protector of the heating roller)
(bizhub 558e/458e)
Rank A
Trouble detection condition • An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
• An abnormally high temperature is detected on the hard protector circuit (middle of the heating roller).
• An abnormally high temperature is detected on the hard protector circuit (center of the heating roller).
• C3738: An abnormally high temperature is detected on the hard protector circuit (center of the heating
roller).
• C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3732: Heating roller temperature sensor/2 (TEMS/2)
• C3736: Heating roller thermistor/2 (TH2)
• C3737 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1)
• C3737 (bizhub 458e): Heating roller temperature sensor (TEMS)
• C3738: Heating roller thermistor/3 (TH3)
• C3739: Heating roller thermistor/1 (TH1)
• IH power supply (IHPU) (bizhub 658e/558e only)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e
only)
6. Check the connector between TEMS/2-relay CN138-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e only)
7. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)

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8. Replace IHPU. (bizhub 658e/558e only)

9. Replace MFPB.

3.12.8 C3822, C3825, C3826 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C3822: Fusing abnormally low temperature detection (Edge of the heating roller) (bizhub 658e/558e)
• C3825: Fusing abnormally low temperature detection (Main of the heating roller)
• C3826: Fusing abnormally low temperature detection (Center of the heating roller) (bizhub 458e)
Rank A
Trouble detection condition • C3822: The heating roller thermistor/1 (TH1) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
• C3825: The heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS)
continues to detect a temperature lower than a predetermined one for a predetermined period of time.
• C3826: The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3822: Heating roller thermistor/1 (TH1)
• C3825 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1)
• C3825 (bizhub 458e): Heating roller temperature sensor (TEMS)
• C3826: Heating roller thermistor/2 (TH2)
• IH power supply (IHPU) (bizhub 658e/558e only)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e)
6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
7. Replace IHPU. (bizhub 658e/558e only)
8. MFPB F12E conduction check
9. Replace MFPB.

3.12.9 C3922, C3925, C3926 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C3922: Fusing sensor wire breaks detection (Edge of the heating roller)
• C3925: Fusing sensor wire breaks detection (Main of the heating roller)
• C3926: Fusing sensor wire breaks detection (Center of the heating roller)
Rank A
Trouble detection condition • C3922: After a predetermined period of time after the warm-up stage is started, the heating roller
thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a
predetermined period of time.
• C3925: After a predetermined period of time after the warm-up stage is started, the heating roller
temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) voltage does not increase by
predetermined steps (temperature rise) within a predetermined period of time.
• C3926: After a predetermined period of time after the warm-up stage is started, the heating roller
thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3922: Heating roller thermistor/1 (TH1)
• C3925 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1)
• C3925 (bizhub 458e): Heating roller temperature sensor (TEMS)
• C3926: Heating roller thermistor/2 (TH2)
• IH power supply (IHPU) (bizhub 658e/558e only)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e)
6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
7. Replace IHPU. (bizhub 658e/558e only)
8. MFPB F12E conduction check
9. Replace MFPB.

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3.12.10 C392A (bizhub 658e/558e)

(1) Contents
Trouble type C392A: Heating roller temperature sensor contamination (Main of the heating roller) (bizhub 658e/558e)
Rank C
Trouble detection condition During waiting after a predetermined period of time after the warm-up stage terminates, the temperature
detected by the heating roller thermistor/3 (TH3) exceeds that detected by the heating roller temperature
sensor/1 (TEMS/1) above a predetermined temperature, and this state continues for a predetermined period of
time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor/1 (TEMS/1)
• Heating roller thermistor/3 (TH3)
• MFP board (MFPB)

(2) Procedure
1. Wipe the TEMS/1 clean of dirt if any.
<Cleaning procedure>
• Clear away a dirt or a foreign object on the sensor with a cotton swab.
• When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a
cotton swab dampened with the alcohol. And, wipe off the sensor with a dry cotton swab afterwards.
2. Check the TEMS/1 for installed position and proper connector connection.
3. Check the connection of the fusing unit.
4. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary.
6. Replace the fusing unit.
7. Replace MFPB.

3.12.11 C392B (bizhub 658e/558e/458e)

(1) Contents
Trouble type C392B: Fusing sensor wire breaks detection (difference of temperature)
Rank A
Trouble detection condition The difference between the temperature corrected by the heating roller thermistor/1 (TH1) and the temperature
detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor/1 (TH1)
• Heating roller thermistor/2 (TH2)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e)
5. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e)
6. Replace MFPB.

3.12.12 C3B02, C3B03 (bizhub 658e/558e)

(1) Contents
Trouble type • C3B02: IH malfunction (CPU) (bizhub 658e/558e)
• C3B03: IH malfunction (monitor) / Incorrect marketing area (bizhub 658e/558e)
Rank A
Trouble detection condition C3B02: A failure in communication with the fusing CPU continues for a predetermined period of time.
C3B03:
• Though the IH heater is OFF, mechanically, the ON status is detected. (Malfunction of IH heater operation)
• The marketing areas of the fusing unit and the IH power supply is different.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• IH magnetic erasing board (IHMEB)
• NF board (NFB)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.

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4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary.
5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
6. Check the connector between IHPU-IHC for proper connection and correct as necessary.
7. Check the connector between IHC-IHMEB for proper connection and correct as necessary.
8. Check the marketing area of the fusing unit and IHPU.
If the marketing area is incorrect, replace them for proper marketing area.
9. Replace the fusing unit.
10. Replace IHC.
11. Replace IHPU.
12. Replace IHMEB.
13. Replace NFB.
14. Replace MFPB.

3.12.13 C3B07, C3B08 (bizhub 658e/558e)

(1) Contents
Trouble type • C3B07: IH input power error (bizhub 658e/558e)
• C3B08: IH input voltage error (bizhub 658e/558e)
Rank • C3B07: A
• C3B08: B
Trouble detection condition C3B07:
• While the IH heater was ON, input power stayed at the high voltage power detection value or over for more
than the predetermined period of time.
• While the IH heater was ON, input power was at the low power detection value or under for more than the
predetermined period of time.
• While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input power was below the low voltage detection value or under for more than
the predetermined period of time.
• While the IH heater was ON, inverter power stayed at the upper limit value or over for more than the
predetermined period of time.
• While the IH heater was ON, output voltage halt was detected.
C3B08:
• While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input voltage was at the low power detection value or under for more than the
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• NF board (NFB)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
3. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
4. Check the connector between IHPU CN8-MFPB CN3E for proper connection and correct as necessary.
5. Replace IHC.
6. Replace IHPU.
7. Replace NFB.
8. Replace MFPB.

3.12.14 C3B09 (bizhub 658e/558e)

(1) Contents
Trouble type C3B09: IH communication error (bizhub 658e/558e)
Rank C
Trouble detection condition No signal has been received from the fusing CPU a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• IH magnetic erasing board (IHMEB)
• NF board (NFB)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary.

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5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
6. Check the connector between IHPU-IHC for proper connection and correct as necessary.
7. Check the connector between IHC-IHMEB for proper connection and correct as necessary.
8. Replace the fusing unit.
9. Replace IHC.
10. Replace IHPU.
11. Replace IHMEB.
12. Replace NFB.
13. Replace MFPB.

3.13 C4### (bizhub 368e/308e)

3.13.1 C40A1, C40A2, C40A3, C40A4, C40C3, C40C5 (bizhub 368e/308e)
(1) Contents
Trouble type • C40A1: Mechanical controller sub-CPU communication error
• C40A2: Mechanical controller PF communication data error
• C40A3: Mechanical controller PF transmission timeout
• C40A4: Mechanical controller PF communication pulse error
• C40C3: CTL PF transmission timeout 1
• C40C5: CTL PF transmission timeout 2
Rank C
Trouble detection condition A CPU communication error is detected.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB ICP8E conduction check
4. Replace MFPB.

3.13.2 C4101 (bizhub 368e/308e)

(1) Contents
Trouble type C4101: Polygon motor rotation trouble
Rank B
Trouble detection condition • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and
changing rotation speed the polygon motor.
• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Trouble isolation -
Relevant electrical parts • PH unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between the PH unit-FRB CN17 for proper connection and correct as necessary.
2. Replace the PH unit.
3. FRB fuse conduction check
4. Replace FRB.
5. Replace MFPB.

3.13.3 C4501 (bizhub 368e/308e)

(1) Contents
Trouble type C4501: Laser malfunction
Rank B
Trouble detection condition • SOS signal is not detected even after the lapse of a given period of time after starting the laser output.
• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Trouble isolation -
Relevant electrical parts • PH unit
• MFP board (MFPB)

(2) Procedure
1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary.
2. Replace the PH unit.
3. MFPB ICP12E conduction check
4. Replace MFPB.

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3.14 C4### (bizhub 658e/558e/458e)

3.14.1 C40A1, C40A2, C40A3, C40A4, C40C3, C40C5 (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C40A1: Mechanical controller sub-CPU communication error
• C40A2: Mechanical controller PF communication data error
• C40A3: Mechanical controller PF transmission timeout
• C40A4: Mechanical controller PF communication pulse error
• C40C3: CTL PF transmission timeout 1
• C40C5: CTL PF transmission timeout 2
Rank C
Trouble detection condition A CPU communication error is detected.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB F10E conduction check
4. Replace MFPB.

3.14.2 C4101 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C4101: Polygon motor rotation trouble
Rank B
Trouble detection condition • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and
changing rotation speed the polygon motor.
• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Trouble isolation -
Relevant electrical parts • PH unit
• Front side board (FRB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between the PH unit-FRB CN5 for proper connection and correct as necessary.
2. Replace the PH unit.
3. FRB fuse conduction check
4. Replace FRB.
5. Replace MFPB.

3.14.3 C4501 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C4501: Laser malfunction
Rank B
Trouble detection condition • SOS signal is not detected even after the lapse of a given period of time after starting the laser output.
• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Trouble isolation -
Relevant electrical parts • PH unit
• MFP board (MFPB)

(2) Procedure
1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary.
2. Replace the PH unit.
3. Replace MFPB.

3.15 C5### (bizhub 368e/308e)

3.15.1 C5102, C5103 (bizhub 368e/308e)
(1) Contents
Trouble type • C5102: Transport motor failure to turn
• C5103: Transport motor turning at abnormal timing
Rank B
Trouble detection condition • C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.

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Trouble isolation -
Relevant electrical parts • Transport motor (M1)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M1-MFPB CN8E for proper connection and correct as necessary.
2. Check the loading status of the transfer belt drive, and correct the error as necessary.
3. M1 load check
• Check code: 40
• Multi code: 1, 2, 3, 4
• Control signal: MFPB CN8E-3 (REM), MFPB CN8E-6 (FGP)
• Location of electrical component: 2-C
4. Replace M1.
5. Replace MFPB.

3.15.2 C5351 (bizhub 368e/308e)

(1) Contents
Trouble type C5351: Power supply cooling fan motor failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Power supply cooling fan (FM1)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM1-relay CN26-MFPB CN24EA for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 load check
• Check code: 42
• Multi code: 1
• Control signal: MFPB CN24EA-9 (REM), MFPB CN24EA-11 (LOCK)
• Location of electrical component: 25-J
4. Replace FM1.
5. Replace MFPB.

3.15.3 C5360 (bizhub 368e/308e)

(1) Contents
Trouble type C5360: Clean unit fan failure to turn (When CU-101 is installed)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Exhaust fan 1 (FM14)
• Exhaust fan 2 (FM15)
• Suction fan (FM16)
• Clean unit drive board (CUDB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between CUDB CN1-MFPB CN32E for proper connection and correct as necessary.
2. Check the connector between FM14-CUDB CN3, FM15-CUDB CN2, FM16-relay CN183-CUDB CN4 for proper connection and correct
as necessary.
3. Check the fan for possible overload and correct as necessary.
4. FM14, FM15, FM16 load check
• Check code: 42
• Multi code: 4
• Control signal: CUDB CN3 (FM14), CUDB CN2 (FM15), CUDB CN4 (FM16)
• Location of electrical component: 14-X
5. Replace the defective fan. (FM14 / FM15 / FM16)
6. Replace CUDB.
7. MFPB ICP14E conduction check
8. Replace MFPB.

3.15.4 C5370 (bizhub 368e/308e)

(1) Contents
Trouble type C5370: Machine rear side cooling fan failure to turn
Rank C
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -

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Relevant electrical parts • Machine rear side cooling fan (FM3)

• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM3-relay CN301-MFPB CN13 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM3 operation check
• Control signal: MFPB CN13-3 (LOCK), MFPB CN13-4 (REM)
• Location of electrical component: 20-C
4. Replace FM3.
5. MFPB TR7 conduction check
6. Replace MFPB.

3.15.5 C5501 (bizhub 368e/308e)

(1) Contents
Trouble type C5501: AC signal abnormality
Rank C
Trouble detection condition The zero cross signal is not input during fusing phase control.
Trouble isolation -
Relevant electrical parts • Fusing unit
• DC power supply (DCPU)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
3. Replace the fusing unit.
4. Replace DCPU.
5. Replace MFPB.

3.15.6 C5601 (bizhub 368e/308e)

(1) Contents
Trouble type C5601: Engine control malfunction
Rank C
Trouble detection condition Engine control malfunction is detected with port monitor control.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace MFPB.

3.15.7 C5603 (bizhub 368e/308e)

(1) Contents
Trouble type C5603: Front side board communication error
Rank C
Trouble detection condition Communication error is detected in front side board.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2) Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. MFPB ICP8E conduction check
7. Replace MFPB.

3.15.8 C5605, C5606 (bizhub 368e/308e)

(1) Contents
Trouble type • C5605: Engine communication data error
• C5606: Engine transmission timeout

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Rank C
Trouble detection condition A communication error is detected between CPUs.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB ICP8E conduction check
4. Replace MFPB.

3.15.9 C5610 (bizhub 368e/308e)

(1) Contents
Trouble type C5610: PH LD drive communication error
Rank C
Trouble detection condition LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2) Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. Replace MFPB.

3.15.10 C5611 (bizhub 368e/308e)

(1) Contents
Trouble type C5611: PH EEPROM communication error
Rank C
Trouble detection condition Results of two readings of the EEPROM data disagree with each other.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2) Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. Replace MFPB.

3.16 C5### (bizhub 658e/558e/458e)

3.16.1 C5102, C5103 (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C5102: Transport motor failure to turn
• C5103: Transport motor turning at abnormal timing
Rank B
Trouble detection condition • C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Transport motor (M1)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary.
2. Check the loading status of the transfer belt drive, and correct the error as necessary.
3. M1 load check

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• Check code: 40
• Multi code: 1, 2, 3, 4
• Control signal: MFPB CN14E-3 (REM), MFPB CN14E-6 (LOCK)
• Location of electrical component: 1-C
4. Replace M1.
5. Replace MFPB.

3.16.2 C5304 (bizhub 658e/558e)

(1) Contents
Trouble type C5304: Fusing power supply cooling fan failure to turn (bizhub 658e/558e)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Fusing power supply cooling fan (FM12)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM12 load check
• Check code: 42
• Multi code: 6, 7
• Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK)
• Location of electrical component: 16-C
4. Replace FM12.
5. Replace MFPB.

3.16.3 C5306 (bizhub 658e/558e)

(1) Contents
Trouble type C5306: IH coil cooling fan failure to turn (bizhub 658e/558e)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • IH coil cooling fan (FM7)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM7-relay CN77-EXCB CN3 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM7 load check
• Check code: 42
• Multi code: 4, 5
• Control signal: EXCB CN3-1 (REM), EXCB CN3-3 (LOCK)
• Location of electrical component: 26-T
4. Replace FM7.
5. Replace EXCB.
6. MFPB F6E conduction check
7. Replace MFPB.

3.16.4 C5351 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5351: Power supply cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Power supply cooling fan (FM1)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM1-relay CN26-MFPB CN31E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 load check
• Check code: 42
• Multi code: 1
• Control signal: MFPB CN31E<A>-9 (REM), MFPB CN31E<A>-11 (LOCK)
• Location of electrical component: 23-I
4. Replace FM1.
5. Replace MFPB.

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3.16.5 C5355 (bizhub 658e)

(1) Contents
Trouble type C5355: Toner cartridge cooling fan failure to turn (bizhub 658e)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Toner cartridge cooling fan (FM4)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM4-relay CN78-EXCB CN10 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM4 load check
• Check code: 42
• Multi code: 3
• Control signal: EXCB CN10-1 (REM), EXCB CN10-3 (LOCK)
• Location of electrical component: 27-T
4. Replace FM4.
5. Replace EXCB.
6. Replace MFPB.

3.16.6 C5358 (bizhub 458e)

(1) Contents
Trouble type C5358: Fusing power supply cooling fan failure to turn (bizhub 458e)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Fusing power supply cooling fan (FM12)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM12 load check
• Check code: 42
• Multi code: 11
• Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK)
• Location of electrical component: 20-C
4. Replace FM12.
5. Replace MFPB.

3.16.7 C5360 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5360: Clean unit fan failure to turn (When CU-102 is installed)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Exhaust fan 1 (FM14)
• Exhaust fan 2 (FM15)
• Clean unit drive board (CUDB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between CUDB CN1-MFPB CN29E for proper connection and correct as necessary.
2. Check the connector between FM14-relay CN165-CUDB CN2 for proper connection and correct as necessary.
3. Check the connector between FM15-relay CN182-CUDB CN3 for proper connection and correct as necessary.
4. Check the fan for possible overload and correct as necessary.
5. FM14 load check
• Check code: 42
• Multi code: 9, 10
• Control signal: CUDB CN2-1 (REM), CUDB CN2-3 (LOCK)
• Location of electrical component: 15-K
6. FM15 load check
• Check code: 42
• Multi code: 9, 10
• Control signal: CUDB CN3-1 (REM), CUDB CN3-3 (LOCK)
• Location of electrical component: 15-K
7. Replace the defective fan. (FM14 / FM15)

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8. Replace CUDB.
9. MFPB F3E conduction check
10. Replace MFPB.

3.16.8 C5361 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5361: UFP scavenging fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • UFP scavenging fan/1 (FM17)
• UFP scavenging fan/2 (FM18) (bizhub 658e/558e)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM17-relay CN801-relay CN823-EXCB CN9 for proper connection and correct as necessary.
2. Check the connector between FM18-relay CN802-relay CN823-EXCB CN9 for proper connection and correct as necessary.
3. Check the fan for possible overload and correct as necessary.
4. FM17 load check
• Check code: 42
• Multi code: 12
• Control signal: EXCB CN9-4 (REM), EXCB CN9-6 (LOCK)
• Location of electrical component: 25-P
5. FM18 load check
• Check code: 42
• Multi code: 12
• Control signal: EXCB CN9-7 (REM), EXCB CN9-8 (LOCK)
• Location of electrical component: 24-P
6. Replace FM17.
7. Replace FM18.
8. MFPB F6E conduction check
9. Replace MFPB.

3.16.9 C5370 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5370: Machine rear side cooling fan's failure to turn
Rank C
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Machine rear side cooling fan (FM3)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between FM3-relay CN301-MFPB CN19 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM3 operation check
• Control signal: MFPB CN19-3 (LOCK), MFPB CN19-4 (REM)
• Location of electrical component: 2-O
4. Replace FM3.
5. Replace MFPB.

3.16.10 C5501 (bizhub 458e)

(1) Contents
Trouble type C5501: AC signal abnormality (bizhub 458e)
Rank C
Trouble detection condition The zero cross signal is not input during fusing phase control.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Fusing power supply (FUPU)
• DC power supply (DCPU)
• MFP board (MFPB)

(2) Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit, FUPU, DCPU, and MFPB for proper connection and correct or change as necessary.
3. Replace the fusing unit.
4. Replace FUPU.
5. Replace DCPU.

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6. Replace MFPB.

3.16.11 C5601 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5601: Engine control malfunction
Rank C
Trouble detection condition Engine control malfunction is detected with port monitor control.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace MFPB.

3.16.12 C5603 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5603: Front side board communication error
Rank C
Trouble detection condition Communication error is detected in front side board.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2) Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. MFPB F10E conduction check
7. Replace MFPB.

3.16.13 C5605, C5606 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C5605: Engine communication data error
• C5606: Engine transmission timeout
Rank C
Trouble detection condition A communication error is detected between CPUs.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB F10E conduction check
4. Replace MFPB.

3.16.14 C5610 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C5610: PH LD drive communication error
Rank C
Trouble detection condition LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2) Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary.
4. Replace FRB.

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5. Replace the PH unit.

6. Replace MFPB.

3.17 C6### (bizhub 368e/308e)

3.17.1 C6001 (bizhub 368e/308e)
(1) Contents
Trouble type C6001: DF related configuration error 1
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Check to see the [Service mode] -> [System 2] -> [ADF Settings] is correct. It corrects, when a model is different.
3. Correct the harness connection between DFCB and DSIPB if faulty.
4. Check the connector between DSIPB CN01-MFPB CN22 for proper connection and correct as necessary.
5. Replace DFCB.
6. Replace DSIPB.
7. Replace MFPB.

3.17.2 C6002 (bizhub 368e/308e)

(1) Contents
Trouble type C6002: DF related configuration error 2
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)

(2) Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Correct the harness connection between DFCB and DSIPB if faulty.
3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of
the point of contact and connection state of the flat cable in particular)

3.17.3 C6102, C6103 (bizhub 368e/308e)

(1) Contents
Trouble type • C6102: Drive system home sensor malfunction
• C6103: Slider over running
Rank B
Trouble detection condition C6102:
• The scanner home sensor (PS201) is unable to detect the scanner located at its home position.
• The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has
been driven to move the scanner over the maximum travelling distance.
• The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum
travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that
begins with the time when a prescan command and a scan preparation command are executed and ends when
a home return command is executed.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
2. Correct the scanner motor set screw if loose.
3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].
4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary.
5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary.
6. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary.
7. PS201 I/O check, sensor check
• Control signal: SCDB CN6-3 (ON)
• Location of electrical component: 25-P

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8. M201 operation check

• Control signal: SCDB CN4-1 to 4
• Location of electrical component: 26-P
9. Replace SCDB.
10. Replace MFPB.

3.17.4 C6104, C6105 (bizhub 368e/308e)

(1) Contents
Trouble type • C6104: Back side cleaning home sensor abnormality (initial) (When DF-704 is installed)
• C6105: Back side cleaning home sensor abnormality (normal) (When DF-704 is installed)
Rank B
Trouble detection condition C6104:
• The CIS cleaning sensor (PS7) does not change from H to L even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
• The CIS cleaning sensor (PS7) does not change from L to H even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the CIS cleaning sensor (PS7) error is detected.
Trouble isolation Scanner
Relevant electrical parts • CIS cleaning sensor (PS7)
• CIS cleaning motor (M5)
• DF control board (DFCB)

(2) Procedure
1. Check if the opening and closing guide is firmly closed.
2. Check the connector between M5-DFCB J9 for proper connection and correct as necessary.
3. Check the connector of M5 for proper drive coupling and correct as necessary.
4. Check the connector between PS7-DFCB J13 for proper connection and correct as necessary.
5. PS7 I/O check, sensor check
• Control signal: DFCB J13-3 (ON)
• Location of electrical component: DF-704 1-G
6. M5 operation check
• Control signal: DFCB J9-1 to 4
• Location of electrical component: DF-704 6-G
7. Replace M5.
8. Replace DFCB.

3.17.5 C6704 (bizhub 368e/308e)

(1) Contents
Trouble type C6704: Image input time out
Rank C
Trouble detection condition Image data is not input from the scanner to the MFP board (MFPB).
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2) Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and
conduct the memory bus function.
2. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
3. Replace CCDB.
4. Replace MFPB.

3.17.6 C6751 (bizhub 368e/308e)

(1) Contents
Trouble type C6751: CCD clamp/gain adjustment failure
Rank B
Trouble detection condition • The adjustment value is 0 or 255 during a CCD clamp adjustment.
• The peak value of the output data is 64 or less during a CCD gain adjustment.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• MFP board (MFPB)

(2) Procedure
1. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
2. Check for possible extraneous light and correct as necessary.
3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty.
4. Correct reflective mirror of the scanner if faulty, or change scanner mirror.

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5. Replace CCDB.
6. Replace MFPB.

3.17.7 C6752 (bizhub 368e/308e)

(1) Contents
Trouble type C6752: ASIC clock input error (front side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of CCDB if faulty.
2. Replace CCDB.
3. Replace MFPB.

3.17.8 C6753 (bizhub 368e/308e)

(1) Contents
Trouble type C6753: ASIC clock input error (back side) (When DF-704 is installed)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between DFCB and DSIPB if faulty.
2. Correct the harness connection between DSIPB CN01-MFPB CN22 if faulty.
3. Replace CIS.
4. Replace DSIPB.
5. Replace MFPB.

3.17.9 C6754, C6755 (bizhub 368e/308e)

(1) Contents
Trouble type • C6754: CIS clamp adjustment failure (When DF-704 is installed)
• C6755: CIS gain adjustment failure (When DF-704 is installed)
Rank B
Trouble detection condition • C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or
too low.
• C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower
than a given value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• CIS power supply (CISPU)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between CIS and DSIPB if faulty.
2. Correct the harness connection between CIS J222-CISPU J2 if faulty.
3. Check for possible extraneous light and correct as necessary.
4. Clean the back side reading glass and the shading sheet if dirty.
5. Replace CIS.
6. Replace DSIPB.
7. Replace CISPU.
8. Replace MFPB.

3.17.10 C6756 (bizhub 368e/308e)

(1) Contents
Trouble type C6756: CCD power-supply voltage malfunction
Rank C
Trouble detection condition Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key
is turned ON or the machine recovers from the sleep mode.

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Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• Scanner drive board (SCDB)
• DC power supply (DCPU)

(2) Procedure
1. Correct the harness connection between CCDB CN5-SCDB CN5 if faulty.
2. Correct the harness connection between SCDB CN1-DCPU CN5 if faulty.
3. Replace CCDB.
4. Replace SCDB.
5. Replace DCPU.

3.17.11 C6901, C6902, C6903 (bizhub 368e/308e)

(1) Contents
Trouble type • C6901: DSC board mount failure 1 (When SC-508 is installed)
• C6902: DSC board bus check NG1-1 (When SC-508 is installed)
• C6903: DSC board bus check NG1-2 (When SC-508 is installed)
Rank C
Trouble detection condition • C6901: When MFP detects that DSC board/1 (front side) is not properly installed.
• C6902, C6903: When DSC bus check (front side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of DSCB/1 if faulty.
2. Replace DSCB/1.
3. Replace MFPB.

3.17.12 C6911, C6912, C6913 (bizhub 368e/308e)

(1) Contents
Trouble type • C6911: DSC board mount failure 2 (When DF-704 + SC-508 is installed)
• C6912: DSC board bus check NG2-1 (When DF-704 + SC-508 is installed)
• C6913: DSC board bus check NG2-2 (When DF-704 + SC-508 is installed)
Rank C
Trouble detection condition • C6911: When MFP detects that DSC board/2 (back side) is not properly installed.
• C6912, C6913: When DSC bus check (back side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB; DF-704)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of DSCB/2 if faulty.
2. Correct the harness connection of DSIPB if faulty.
3. Replace DSCB/2.
4. Replace DSIPB.
5. Replace MFPB.

3.17.13 C6F01, C6F02, C6F03, C6F04, C6F05, C6F07, C6F08, C6F09, C6F0A, C6FFDC, C6FDD (bizhub 368e/308e)
(1) Contents
Trouble type • C6F01: Scanner sequence trouble 1
• C6F02: Scanner sequence trouble 2
• C6F03: Scanner sequence trouble 3
• C6F04: Scanner sequence trouble 4
• C6F05: Scanner sequence trouble 5
• C6F06: Scanner sequence trouble 6
• C6F07: Scanner sequence trouble 7
• C6F08: Scanner sequence trouble 8
• C6F09: Scanner sequence trouble 9
• C6F0A: Scanner sequence trouble 10
• C6FDC: Scanner sequence trouble DC
• C6FDD: Scanner sequence trouble DD
Rank • CF6F01 to C6F0A: C
• C6FDC, C6FDD: B
Trouble detection condition The original transport interval becomes shorter than the predetermined value due to an original transport control
error in original reading in DF.
Trouble isolation Scanner

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Relevant electrical parts • MFP board (MFPB)

• DF control board (DFCB)

(2) Procedure
1. Correct the harness connection between main body and DF if faulty.
2. Replace DFCB. (DF-629 / DF-704)
3. Replace MFPB.

3.18 C6### (bizhub 658e/558e/458e)

3.18.1 C6001 (bizhub 658e/558e/458e)
(1) Contents
Trouble type C6001: DF related configuration error 1
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Correct the harness connection between DFCB and DSIPB if faulty.
3. Check the connector between DSIPB CN1-MFPB CN24 for proper connection and correct as necessary.
4. Replace DFCB.
5. Replace DSIPB.
6. MFPB ICP5 conduction check
7. Replace MFPB.

3.18.2 C6002 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6002: DF related configuration error 2
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)

(2) Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Correct the harness connection between DFCB and DSIPB if faulty.
3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of
the point of contact and connection state of the flat cable in particular)

3.18.3 C6102, C6103 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C6102: Drive system home sensor malfunction
• C6103: Slider over running
Rank B
Trouble detection condition C6102:
• The scanner home sensor (PS201) is unable to detect the scanner located at its home position.
• The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has
been driven to move the scanner over the maximum travelling distance.
• The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum
travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that
begins with the time when a prescan command and a scan preparation command are executed and ends when
a home return command is executed.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
2. Correct the scanner motor set screw if loose.
3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].

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4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary.
5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary.
6. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary.
7. PS201 I/O check, sensor check
• Control signal: SCDB CN6-3 (ON)
• Location of electrical component: 22-P
8. M201 operation check
• Control signal: SCDB CN4-1 to 4
• Location of electrical component: 22-P
9. Replace SCDB.
10. Replace MFPB.

3.18.4 C6104, C6105 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C6104: Back side cleaning home sensor abnormality (initial)
• C6105: Back side cleaning home sensor abnormality (normal)
Rank B
Trouble detection condition C6104:
• The back side cleaning home sensor (PS9) does not change from H to L even after the lapse of a given
period of time after the home position detecting operation is started at the initial operation.
• The back side cleaning home sensor (PS9) does not change from H to L even after the lapse of a given
period of time after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the back side cleaning home sensor (PS9) error
is detected.
Trouble isolation Scanner
Relevant electrical parts • Back side cleaning home sensor (PS9)
• Back side cleaning motor (M7)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between M7-DFCB CN14 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS9-relay CN121-DFCB CN18 for proper connection and correct as necessary.
4. PS9 I/O check, sensor check
• Control signal: DFCB CN18-6 (ON)
• Location of electrical component: 3 to 4-C
5. M7 operation check
• Control signal: DFCB CN14-6 to 9
• Location of electrical component: 6-C
6. Replace M7.
7. DFCB ICP4 or ICP8 conduction check.
8. Replace DFCB.

3.18.5 C6704 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6704: Image input time out
Rank C
Trouble detection condition Image data is not input from the scanner to the MFP board (MFPB).
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2) Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and
conduct the memory bus function.
2. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary.
3. Replace CCDB.
4. Replace MFPB.

3.18.6 C6751 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6751: CCD clamp/gain adjustment failure
Rank B
Trouble detection condition • The adjustment value is 0 or 255 during a CCD clamp adjustment.
• The peak value of the output data is 64 or less during a CCD gain adjustment.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• MFP board (MFPB)

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(2) Procedure
1. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary.
2. Check for possible extraneous light and correct as necessary.
3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty.
4. Correct reflective mirror of the scanner if faulty, or change scanner mirror.
5. Replace CCDB.
6. Replace MFPB.

3.18.7 C6752 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6752: ASIC clock input error (front side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of CCDB if faulty.
2. Replace CCDB.
3. Replace MFPB.

3.18.8 C6753 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6753: ASIC clock input error (back side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty.
2. Correct the harness connection between DSIPB CN1-MFPB CN24 if faulty.
3. Replace CIS.
4. Replace DSIPB.
5. Replace MFPB.

3.18.9 C6754, C6755 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C6754: CIS clamp adjustment failure
• C6755: CIS gain adjustment failure
Rank B
Trouble detection condition • C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or
too low.
• C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower
than a given value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• DF power supply (DFPU)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty.
2. Correct the harness connection between CIS J102-DFPU CN2 if faulty.
3. Check for possible extraneous light and correct as necessary.
4. Clean the back side reading glass and the shading sheet if dirty.
5. Replace CIS.
6. DFPU ICP1 conduction check.
7. Replace DFPU.
8. Replace DSIPB.
9. Replace MFPB.

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3.18.10 C6756 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C6756: CCD power-supply voltage malfunction
Rank C
Trouble detection condition Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key
is turned ON or the machine recovers from the sleep mode.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• Scanner drive board (SCDB)
• DC power supply (DCPU)

(2) Procedure
1. Correct the harness connection between CCDB PJ5-SCDB CN5 if faulty.
2. Correct the harness connection between SCDB CN1-DCPU CN005 if faulty.
3. Replace CCDB.
4. Replace SCDB.
5. Replace DCPU.

3.18.11 C6901, C6902, C6903 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C6901: DSC board mount failure 1 (When SC-508 is installed)
• C6902: DSC board bus check NG1-1 (When SC-508 is installed)
• C6903: DSC board bus check NG1-2 (When SC-508 is installed)
Rank C
Trouble detection condition • C6901: When MFP detects that DSC board/1 (front side) is not properly installed.
• C6902, C6903: When DSC bus check (front side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of DSCB/1 if faulty.
2. Replace DSCB/1.
3. Replace MFPB.

3.18.12 C6911, C6912, C6913 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C6911: DSC board mount failure 2 (When SC-508 is installed)
• C6912: DSC board bus check NG2-1 (When SC-508 is installed)
• C6913: DSC board bus check NG2-2 (When SC-508 is installed)
Rank C
Trouble detection condition • C6911: When MFP detects that DSC board/2 (back side) is not properly installed.
• C6912, C6913: When DSC bus check (back side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board/2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection of DSCB/2 if faulty.
2. Correct the harness connection of DSIPB if faulty.
3. Replace DSCB/2.
4. Replace DSIPB.
5. Replace MFPB.

3.18.13 C6F01, C6F02, C6F03, C6F04, C6F05, C6F07, C6F08, C6F09, C6F0A, C6FFDC, C6FDD (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C6F01: Scanner sequence trouble 1
• C6F02: Scanner sequence trouble 2
• C6F03: Scanner sequence trouble 3
• C6F04: Scanner sequence trouble 4
• C6F05: Scanner sequence trouble 5
• C6F06: Scanner sequence trouble 6
• C6F07: Scanner sequence trouble 7
• C6F08: Scanner sequence trouble 8
• C6F09: Scanner sequence trouble 9
• C6F0A: Scanner sequence trouble 10

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• C6FDC: Scanner sequence trouble DC

• C6FDD: Scanner sequence trouble DD
Rank • CF6F01 to C6F0A: C
• C6FDC, C6FDD: B
Trouble detection condition The original transport interval becomes shorter than the predetermined value due to an original transport control
error in original reading in DF.
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• DF control board (DFCB)

(2) Procedure
1. Correct the harness connection between main body and DF if faulty.
2. Replace DFCB.
3. Replace MFPB.

3.19 C8### (bizhub 368e/308e)

3.19.1 C8101 (bizhub 368e/308e)
(1) Contents
Trouble type C8101: Before reading pressure welding alienation mechanism (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
• During a pressure motion being performed, the reading roll position sensor (PS11) output does not change
from H to L.
• During a retraction motion being performed, the reading roll position sensor (PS11) output does not change
from L to H.
<When DF-704 is installed>
• During a pressure motion being performed, the reading roll position sensor (PS4) output does not change
from H to L.
• During a retraction motion being performed, the reading roll position sensor (PS4) output does not change
from L to H.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• Reading roll release motor (M5)
• Reading roll position sensor (PS11)
• DF control board (DFCB)
<When DF-704 is installed>
• Reading roll release motor (M4)
• Reading roll position sensor (PS4)
• DF control board (DFCB)

(2) Procedure
(a) When DF-629 is installed
1. Check the connector between M5-DFCB J18 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-DFCB J18 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: DFCB J18-3 (ON)
• Location of electrical component: DF-629 1-G
5. M5 load check
• Check code: 60
• Multi code: 81, 82
• Control signal: DFCB J18-4 to 5
• Location of electrical component: DF-629 2-G
6. Replace M5.
7. Replace DFCB.

(b) When DF-704 is installed

1. Check the connector between M4-DFCB J18 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS4-DFCB J18 for proper connection and correct as necessary.
4. PS4 I/O check, sensor check
• Control signal: DFCB J18-3 (ON)
• Location of electrical component: DF-704 1-G
5. M4 load check
• Check code: 60
• Multi code: 81, 82
• Control signal: DFCB J18-4 to 5
• Location of electrical component: DF-704 1-G
6. Replace M4.
7. Replace DFCB.

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3.19.2 C8107 (bizhub 368e/308e)

(1) Contents
Trouble type C8107: Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
The document reading glass cleaning sensor (PS12) is not turned ON after the set period of time has elapsed
after the glass cleaning motor (M4) is turned ON.
<When DF-704 is installed>
The document reading glass cleaning sensor (PS13) is not turned ON after the set period of time has elapsed
after the document reading glass cleaning motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• Glass cleaning motor (M4)
• Document reading glass cleaning sensor (PS12)
• DF control board (DFCB)
<When DF-704 is installed>
• Document reading glass cleaning motor (M6)
• Document reading glass cleaning sensor (PS13)
• DF control board (DFCB)

(2) Procedure
(a) When DF-629 is installed
1. Check the connector between M4-DFCB J8 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS12-DFCB J15 for proper connection and correct as necessary.
4. PS12 I/O check, sensor check
• Control signal: DFCB J15-5 (ON)
• Location of electrical component: DF-629 3-G
5. M4 load check
• Check code: 60
• Multi code: 65, 66, 67
• Control signal: DFCB J8-1 to 4
• Location of electrical component: DF-629 1 to 2-B
6. Replace M4.
7. Replace DFCB.

(b) When DF-704 is installed

1. Check the connector between M6-DFCB J8 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS13-DFCB J15 for proper connection and correct as necessary.
4. PS13 I/O check, sensor check
• Control signal: DFCB J15-5 (ON)
• Location of electrical component: DF-704 3-G
5. M6 load check
• Check code: 60
• Multi code: 65, 66, 67
• Control signal: DFCB J8-1 to 4
• Location of electrical component: DF-704 1-B
6. Replace M6.
7. Replace DFCB.

3.19.3 C8302 (bizhub 368e/308e)

(1) Contents
Trouble type C8302: Cooling fan trouble (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
• The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning.
• The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during
halts.
<When DF-704 is installed>
• The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning.
• The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during
halts.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• DF cooling fan motor (FM1)
• DF control board (DFCB)
<When DF-704 is installed>
• DF cooling fan motor (FM1)
• DF control board (DFCB)

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(2) Procedure
(a) When DF-629 is installed
1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 load check
• Check code: 60
• Multi code: 113
• Control signal: DFCB J16-3 (ON)
• Location of electrical component: DF-629 3-B
4. Replace FM1.
5. Replace DFCB.

(b) When DF-704 is installed

1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 load check
• Check code: 60
• Multi code: 113
• Control signal: DFCB J16-3 (ON)
• Location of electrical component: DF-704 7-G
4. Replace FM1.
5. Replace DFCB.

3.19.4 C8401 (bizhub 368e/308e)

(1) Contents
Trouble type C8401: Data flash failure
Rank C
Trouble detection condition Data flash does not access normally.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the DFCB connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Replace DFCB. (DF-704 / DF-629)

3.20 C8### (bizhub 658e/558e/458e)

3.20.1 C8101 (bizhub 658e/558e/458e)
(1) Contents
Trouble type C8101: Before reading pressure welding alienation mechanism trouble
Rank B
Trouble detection condition • During a pressure motion being performed, the read roller home sensor (PS8) output does not change from
H to L.
• During a retraction motion being performed, the read roller home sensor (PS8) output does not change from
L to H.
Trouble isolation DF
Relevant electrical parts • Reading roller pressure/retraction motor (M6)
• Read roller home sensor (PS8)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between M6-relay CN118-DFCB CN4 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS8-relay CN119-DFCB CN11 for proper connection and correct as necessary.
4. PS8 I/O check, sensor check
• Control signal: DFCB CN11-9 (ON)
• Location of electrical component: DF 2-C
5. M6 load check
• Check code: 60
• Multi code: 81, 82
• Control signal: DFCB CN4-1 to 2
• Location of electrical component: DF 10-C
6. Replace M6.
7. DFCB ICP9 conduction check.
8. Replace DFCB.

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3.20.2 C8103 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8103: Lift up mechanism trouble (Upward movement)
Rank B
Trouble detection condition The lift up upper sensor (PS2) is not turned ON (unblocked) after a lapse of a given time after the lift-up motor
(M5) moves up (is turned forward).
Trouble isolation DF
Relevant electrical parts • Lift-up motor (M5)
• Lift up upper sensor (PS2)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between M5-DFCB CN9 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-DFCB CN6 for proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: DFCB CN6-3 (ON)
• Location of electrical component: DF 7-I
5. M5 load check
• Check code: 60
• Multi code: 97, 98
• Control signal: DFCB CN9-1 to 5
• Location of electrical component: DF 5-C
6. Replace M5.
7. DFCB ICP5 conduction check.
8. Replace DFCB.

3.20.3 C8106 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8106: Lift up mechanism failure (Downward movement)
Rank B
Trouble detection condition The lift up lower sensor (PS3) is not turned ON (unblocked) after a lapse of a given time after the lift-up motor
(M5) goes down (is turned backward).
Trouble isolation DF
Relevant electrical parts • Lift-up motor (M5)
• Lift up lower sensor (PS3)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between M5-DFCB CN9 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS3-DFCB CN10 for proper connection and correct as necessary.
4. PS3 I/O check, sensor check
• Control signal: DFCB CN10-3 (ON)
• Location of electrical component: DF 10-C
5. M5 load check
• Check code: 60
• Multi code: 97, 98
• Control signal: DFCB CN9-1 to 5
• Location of electrical component: DF 5-C
6. Replace M5.
7. Replace DFCB.

3.20.4 C8107 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8107: Glass cleaning mechanism trouble
Rank B
Trouble detection condition The front side cleaning home sensor (PS18) is not turned ON (unblocked) even after the set period of time has
elapsed after the front side cleaning motor (M8) turned ON.
Trouble isolation DF
Relevant electrical parts • Front side cleaning motor (M8)
• Front side cleaning home sensor (PS18)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between M8-DFCB CN14 for proper connection and correct as necessary.
2. Check the connector between PS18-DFCB CN18 for proper connection and correct as necessary.
3. Check the connector of M8 for proper drive coupling and correct as necessary.
4. PS18 I/O check, sensor check

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• Control signal: DFCB CN18-3 (ON)

• Location of electrical component: DF 3-C
5. M8 load check
• Check code: 60
• Multi code: 65, 66, 67
• Control signal: DFCB CN14-1 to 4
• Location of electrical component: DF 6-C
6. Replace M8.
7. DFCB ICP8 conduction check.
8. Replace DFCB.

3.20.5 C8302 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8302: Cooling fan motor failure
Rank B
Trouble detection condition The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation DF
Relevant electrical parts • Cooling fan motor (FM)
• DF control board (DFCB)

(2) Procedure
1. Check the connector between FM-relay CN115-DFCB CN19 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM load check
• Check code: 60
• Multi code: 113
• Control signal: DFCB CN19-3 (LOCK)
• Location of electrical component: DF 4-C
4. Replace FM.
5. DFCB ICP10 conduction check.
6. Replace DFCB.

3.20.6 C8401 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8401: Nonvolatile memory error
Rank C
Trouble detection condition The EEPROM writing is disabled.
Trouble isolation DF
Relevant electrical parts DF control board (DFCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the DFCB connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Replace DFCB.

3.20.7 C8402 (bizhub 658e/558e/458e)

(1) Contents
Trouble type C8402: Multi feed detection board failure (When UK-501 is installed)
Rank C
Trouble detection condition • The AD value went below the predetermined the HI side threshold for two consecutive times.
• The AD value went above the predetermined the LOW side threshold for two consecutive times.
Trouble isolation DF
Relevant electrical parts • Multi feed detection board/1 (transmitter) (MFDB/1)
• Multi feed detection board/2 (receiver) (MFDB/2)
• Sensor control board (SCB)
• DF control board (DFCB)

(2) Procedure
1. Remove the film stuck on the window of the lower guide assembly.
2. Use the adjustment sheet for double feed detection kit (UK-501), and select [ADF] -> [Multi-Feed DetectionAdj.].
3. Use the misdetected paper, and select [ADF] -> [Multi-Feed DetectionAdj.].
4. Check the connector between MFDB/1-SCB CN104 for proper connection and correct as necessary.
5. Check the connector between MFDB/2-SCB CN103 for proper connection and correct as necessary.
6. Check the connector between SCB CN101-DFCB CN8 for proper connection and correct as necessary.
7. MFDB/1 load check
• Check code: 60
• Multi code: 161

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• Control signal: SCB CN104

• Location of electrical component: DF 11-L
8. MFDB/2 load check
• Check code: 60
• Multi code: 161
• Control signal: SCB CN103
• Location of electrical component: DF 10-J
9. Replace SCB.
10. DFCB ICP11 conduction check.
11. Replace DFCB.

3.21 C9### (bizhub 368e/308e)

3.21.1 C9401, C9402 (bizhub 368e/308e)
(1) Contents
Trouble type • C9401: Exposure LED lighting failure
• C9402: Exposure LED lighting abnormally
Rank B
Trouble detection condition • C9401: The output from the CCD sensor is a predetermined value or less during CCD sensor gain
adjustment.
• C9402: The average output value of the CCD sensor with the scanner at its standby position is a
predetermined value or more at the end of a scan job.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• Flat cable (LED exposure unit)
• CCD board (CCDB)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between SCDB CN3-LU201 if faulty.
2. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary.
3. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
4. Replace the LED exposure unit.
5. Replace CCDB.
6. Replace SCDB.
7. Replace MFPB.

3.21.2 C9403, C9404 (bizhub 368e/308e)

(1) Contents
Trouble type • C9403: CIS LED lighting failure (When DF-704 is installed)
• C9404: CIS LED lighting abnormally (When DF-704 is installed)
Rank B
Trouble detection condition • C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the
specified value.
• C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is
greater than the specified value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• CIS power supply (CISPU)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)
• CIS cable

(2) Procedure
1. Check the back side scanning shading shaft for any stain, and clean up it as necessary.
2. Check that the bushing of the back side glass cleaning roller unit is on the standby position.
3. Correct the harness connection between CIS and DSIPB if faulty.
4. Correct the harness connection between CIS J222-CISPU J2 if faulty.
5. Measure the voltage of CISPU J1-1.
• Control signal: CISPU J1-1 (DC12V)
• Location of electrical component: DF-704 5-B
6. Measure the voltage of CIS J222-1, J222-2 and J222-5.
• Control signal: CIS J222-1 (DC5V), CIS J222-2 (DC5V), CIS J222-5 (DC12V)
• Location of electrical component: DF-704 4-B
7. For any abnormality in the measurement result, replace the CIS cable.
8. Replace CIS.
9. Replace CISPU.
10. Replace DSIPB.
11. Replace MFPB.

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3.22 C9### (bizhub 658e/558e/458e)

3.22.1 C9401, C9402 (bizhub 658e/558e/458e)
(1) Contents
Trouble type • C9401: Exposure LED lighting failure
• C9402: Exposure LED lighting abnormally
Rank B
Trouble detection condition • C9401: The output from the CCD sensor is a predetermined value or less during CCD sensor gain
adjustment.
• C9402: The average output value of the CCD sensor with the scanner at its standby position is a
predetermined value or more at the end of a scan job.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• Flat cable (LED exposure unit)
• CCD board (CCDB)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between SCDB CN3-LU201 if faulty.
2. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary.
3. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary.
4. Replace the LED exposure unit.
5. Replace CCDB.
6. Replace SCDB.
7. Replace MFPB.

3.22.2 C9403, C9404 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • C9403: CIS LED lighting failure
• C9404: CIS LED lighting abnormally
Rank B
Trouble detection condition • C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the
specified value.
• C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is
greater than the specified value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• DF power supply (DFPU)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2) Procedure
1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty.
2. Correct the harness connection between CIS J102-DFPU CN2 if faulty.
3. Replace CIS.
4. DFPU ICP1 conduction check.
5. Replace DFPU.
6. Replace DSIPB.
7. Replace MFPB.

3.23 CA### (bizhub 658e/558e/458e/368e/308e)

3.23.1 CA051, CA052, CA053 (bizhub 658e/558e/458e/368e/308e)
(1) Contents
Trouble type • CA051: Standard controller configuration failure
• CA052: Controller hardware error
• CA053: Controller start failure
Rank C
Trouble detection condition • CA051: The controller of the MFP board (MFPB) is faulty.
• CA052: A controller hardware error is detected in the network interface.
• CA053: A controller start failure is detected in the controller interface.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors of the MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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3.24 CC### (bizhub 658e/558e/458e/368e/308e)

3.24.1 CC002 (bizhub 658e/558e/458e/368e/308e)
(1) Contents
Trouble type CC002: Vendor internal error
Rank C
Trouble detection condition Error occurs inside the vendor.
Trouble isolation -
Relevant electrical parts • Vendor
• MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side.
2. Check the connector between the vendor-MFPB CN27E for proper connection and correct as necessary. (bizhub 368e/308e)
3. Check the connector between the vendor-MFPB CN35E for proper connection and correct as necessary. (bizhub 658e/558e/458e)
4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
5. Replace the vendor.

3.24.2 CC140 (bizhub 368e/308e)

(1) Contents
Trouble type CC140: Trouble related to security
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts -

(2) Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.24.3 CC151, CC152 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CC151: ROM contents error upon startup (MSC)
• CC152: ROM contents error upon startup (IR)
Rank C
Trouble detection condition A fault is detected in a sequence of ROM contents check of the MFPB during starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the ROM version.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.24.4 CC155 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC155: Finisher ROM error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is installed)
Rank C
Trouble detection condition Data of flash ROM of the finishing options is determined to be faulty when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>
• FS control board (FSCB)
<When JS-506 is installed>
• JS control board (JSCB)

(2) Procedure
(a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)

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(b) When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

3.24.5 CC156 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC156: DF ROM error (When DF-629, DF-704, or dual scan document feeder is installed)
Rank C
Trouble detection condition Upgrade of the firmware has not been successful.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace DFCB. (DF-629 / DF-704 / Dual scan document feeder)

3.24.6 CC159, CC15A (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CC159: ROM contents error upon startup (DSC1)
• CC15A: ROM contents error upon startup (DSC2)
Rank C
Trouble detection condition A fault is detected in a sequence of ROM contents check of the DSC board during starting.
Trouble isolation -
Relevant electrical parts • DSC board/1 (DSCB/1; SC-508)
• DSC board/2 (DSCB/2; SC-508: bizhub 368e/308e When DF-704 is installed, bizhub 658e/558e/458e)

(2) Procedure
1. Check DSCB/1 or DSCB/2 connector for proper connection and correct as necessary.
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
3. Rewrite the firmware.
4. Replace DSCB/1 or DSCB/2.

3.24.7 CC15B (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC15B: Flash ROM error (saddle) (When FS-536SD or FS-537SD is installed)
Rank C
Trouble detection condition Data of flash ROM of the saddle is determined to be faulty when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts SD control board (SDCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace SDCB. (FS-536SD / FS-537SD)

3.24.8 CC15C (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC15C: Engine Flash ROM writing error
Rank C
Trouble detection condition Data of flash ROM of the engine is determined to be faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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3.24.9 CC163 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC163: ROM contents error (PRT)
Rank C
Trouble detection condition The wrong model of firmware is detected in the engine during the initial connection to the engine is being
checked.
Trouble isolation -
Relevant electrical parts • EEPROM/1 (EEPROM/1)
• EEPROM/2 (EEPROM/2) (bizhub 658e/558e/458e only)
• MFP board (MFPB)

(2) Procedure
1. Rewrite the firmware.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
NOTE
▪ When taking the above steps, check whether MFPB is defective or not without replacing the EEPROM.
1. Turn OFF the main power switch and replace the current MFPB with a new one.
2. Update the firmware.
3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started.
4. When the trouble cannot be solved, reinstall the removed MFPB to the original board.
3. If the above actions do not solve the problem, contact KM.

3.24.10 CC164 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC164: ROM contents error (MSC)
Rank C
Trouble detection condition • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
• The machine type information (Machine, Type) registered to the machine differs from the actual machine
type.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• eMMC board (eMMCB)

(2) Procedure
1. Check the ROM version.
2. Check the machine type information registered and reenter as necessary. For details the machine information, see “Entering the machine
type information (bizhub 368e/308e / bizhub 658e/558e/458e)”.
3. Rewrite the firmware.
4. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
6. If the above actions do not solve the problem, contact KM.

3.24.11 CC165 (bizhub 368e/308e)

(1) Contents
Trouble type CC165: ROM contents error (DF)
Rank C
Trouble detection condition When the power is turned ON, DF control board or firmware error is detected.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace DFCB. (DF-629 / DF-704)

3.24.12 CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186 (bizhub
658e/558e/458e/368e/308e)
(1) Contents
Trouble type • CC170: Dynamic link error during starting (AP0)
• CC171: Dynamic link error during starting (AP1)
• CC172: Dynamic link error during starting (AP2)
• CC173: Dynamic link error during starting (AP3)
• CC174: Dynamic link error during starting (AP4)
• CC180: Dynamic link error during starting (LDR)
• CC181: Dynamic link error during starting (IBR)
• CC182: Dynamic link error during starting (IID)

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• CC183: Dynamic link error during starting (IPF)

• CC184: Dynamic link error during starting (IMY)
• CC185: Dynamic link error during starting (SPF)
• CC186: Dynamic link error during starting (OAP)
Rank C
Trouble detection condition A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a
ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. If the malfunction code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is
installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
3. If the above actions do not solve the problem, contact KM.

3.24.13 CC190 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC190: Outline font load error
Rank C
Trouble detection condition An error occurred while loading the outline font.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.24.14 CC191 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC191: Setting parameter load error (LDR)
Rank C
Trouble detection condition Upon startup, the processing of the loadable device driver setting data file failed.
• RAM disk file creation failed.
• Reading from the flash ROM failed.
• An error occurred in API of the authentication module.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Reinstall the loadable device driver.
3. Rewrite the firmware.
4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.24.15 CC211 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC211: Authentication device general error
Rank C
Trouble detection condition When using the authentication device, authentication data is not to meet the specifications.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication unit

(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

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3.24.16 CC212 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC212: User validation error
Rank C
Trouble detection condition • An error occurred while validating the user authentication information.
• The loadable device driver is not successfully installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication unit

(2) Procedure
1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device
driver in USB memory used. If there is any file, reinstall the loadable device driver.
2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
4. Re-register the user authentication information.
5. Replace the authentication unit.

3.24.17 CC213 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC213: User registration error/Card information setting error
Rank C
Trouble detection condition • IC card advanced settings data is not correct when starting-up the authentication unit.
• Authentication information data is not correct when starting-up the authentication unit.
• IC card advanced settings data is not correct when setting the IC card advanced settings.
• Authentication information data is not correct when setting the IC card advanced settings.
• IC card advanced settings data is not correct when registering the authentication information.
• Authentication information data is not correct when registering the authentication information.
• IC card advanced settings data is not correct when editing the authentication information.
• Authentication information data is not correct when editing the authentication information.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication unit

(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
4. Re-register the user authentication information.

3.24.18 CC214 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC214: User information deletion error
Rank C
Trouble detection condition The deletion of the user information is uncompleted.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication unit

(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

3.24.19 CC216 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC216: Acquisition failure of the number of trials/Initialize error of number of authentication
Rank C
Trouble detection condition An error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication unit

(2) Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the number of authentication trials.

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3.24.20 CC301 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC301: Authentication customize data error
Rank B
Trouble detection condition • The master authentication customize data is corrupted upon startup.
• Registration of authentication customize data in the main body has failed upon startup.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Reinstall the authentication customize data.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.24.21 CC302 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CC302: Authentication customize data version mismatch error
Rank B
Trouble detection condition The authentication customize data version is later than the firmware version of the machine.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Rewrite the main body firmware with the latest one and reinstall the authentication customize data.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.24.22 CCC00 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CCC00: Public user account track information error
Rank B
Trouble detection condition At the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of
the main power).
Trouble isolation -
Relevant electrical parts eMMC board (eMMCB)

(2) Procedure
1. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)
NOTE
▪ Contact Konica Minolta technical support if the eMMC board needs to be replaced.

3.25 CD### (bizhub 658e/558e/458e/368e/308e)

3.25.1 CD002 (bizhub 658e/558e/458e/368e/308e)
(1) Contents
Trouble type CD002: JOB RAM save error
Rank C
Trouble detection condition The error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.2 CD004, CD00F, CD020 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD004: Hard disk access error (connection failure)
• CD00F: Hard disk data transfer error

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• CD020: Hard disk verify error

Rank C
Trouble detection condition • CD004: Unable to communicate between the hard disk and MFP board (MFPB).
• CD00F: Data transfer from the hard disk is faulty.
• CD020: The data abnormality is detected by the hard disk verify check.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
5. Reinstall the hard disk.
6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.3 CD010 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD010: Hard disk unformat
Rank C
Trouble detection condition Unformatted hard disk is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.4 CD011 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD011: Hard disk out of specifications mounted
Rank C
Trouble detection condition A hard disk that falls outside the specifications is connected.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the hard disk specifications.
2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

3.25.5 CD012 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD012: Mount error due to hard disk being unformatted
Rank C
Trouble detection condition • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by
overwriting.
• The hard disk that has replaced an old one is not logically formatted.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
Then, rewrite the firmware.
2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

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3.25.6 CD013, CD014 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD013: HDD mirroring error master
• CD014: HDD mirroring error slave
Rank A
Trouble detection condition • CD013: A R/W error occurs in the master drive during mirroring.
• CD014: A R/W error occurs in the slave drive during mirroring.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

3.25.7 CD015 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD015: HDD mirroring error master slave
Rank A
Trouble detection condition A R/W error occurs in both drives during mirroring.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore]
and perform the function.
6. If HDD Data Backup has not been performed previously, install voice data, etc.

3.25.8 CD016 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD016: HDD mirroring error master (rebuild)
Rank A
Trouble detection condition A R/W error occurs in the master drive during HDD Mirroring Rebuild.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is
automatically performed.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
6. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore]
and perform the function.
7. If HDD Data Backup has not been performed previously, install voice data, etc.

3.25.9 CD017 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD017: HDD mirroring error slave (rebuild)
Rank A
Trouble detection condition A R/W error occurs in the slave drive during HDD Mirroring Rebuild.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

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(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is
automatically performed.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

3.25.10 CD030 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD030: Hard disk management information reading error
Rank C
Trouble detection condition The machine fails to read administrative information data saved in the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

3.25.11 CD041, CD042, CD043, CD044, CD045, CD046 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD041, CD042, CD043, CD044, CD045, CD046: HDD command execution error
Rank C
Trouble detection condition The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the hard disk specifications.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

3.25.12 CD047, CD048, CD049, CD04A, CD04B (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD047, CD048, CD049, CD04A, CD04B: HDD SCSI library error
Rank C
Trouble detection condition The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the hard disk specifications.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

3.25.13 CD050 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD050: Hard disk recovery timeout
Rank C
Trouble detection condition The hard disk fails to recover from the power save mode within the predetermined period of time.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e)
4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
5. Reinstall the hard disk.
6. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
7. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

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3.25.14 CD110 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD110: Wireless LAN destination initialization error
Rank C
Trouble detection condition When an initialization error occurred on the settings of the wireless LAN in the upgrade kit (UK-212/UK-215).
Trouble isolation -
Relevant electrical parts -

(2) Procedure
1. Check the UK-212 or UK-215 connector for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace UK-212 or UK-215.

3.25.15 CD201, CD202, CD203 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD201: File memory mounting error
• CD202: Memory capacity discrepancy
• CD203: Memory capacity discrepancy 2
Rank C
Trouble detection condition CD201:
• The file memory is not mounted.
• The file has any abnormality.
CD202:
• File memory capacity on the MFP board (MFPB) is not enough.
• File memory capacity necessary for duplex printing is not enough.
CD203: File memory capacity on the MFP board (MFPB) is not enough.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Memory board/2 (MEMB/2: UK-211) (bizhub 368e/308e only)

(2) Procedure
1. Check to see if MEMB/2 on MFPB is installed correctly. (bizhub 368e/458e only)
2. Replace MEMB/2 on MFPB. (bizhub 368e/458e only)
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.16 CD211, CD212 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD211: PCI-SDRAM DMA operation failure
• CD212: Compression/extraction timeout detection
Rank C
Trouble detection condition • CD211: Hardware related to the transfer of memory image of the MFP board (MFPB) fails to respond.
• CD212: Hardware related to the BTC compression function of the MFP board (MFPB) fails to respond.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.17 CD241, CD242 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD241: Encryption ASIC setting error
• CD242: Encryption ASIC mounting error
Rank C
Trouble detection condition • CD241: Initialization error of the encrypted ASIC is detected during the machine is starting.
• CD242: The faulty of the installation of encrypted ASIC is detected during the machine is starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the MFP board connector for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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3.25.18 CD261 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD261: USB board failure
Rank C
Trouble detection condition • When a failure is detected in USB board included in the local interface kit.
• Non-standard USB device is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• USB board (EK-608)
• USB board (EK-609)

(2) Procedure
1. Check the operation with another USB device.
2. Check the USB board connector for proper connection and correct as necessary.
3. Replace the USB board.
4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.19 CD262 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD262: Extension network adapter installation error
Rank C
Trouble detection condition • When the 2nd network card settings is set to “Set” but the upgrade kit (UK-212/UK-215) is not installed.
• Upgrade Kit (UK-212/UK-215) is faulty.
Trouble isolation -
Relevant electrical parts -

(2) Procedure
1. Check the settings of [Service Mode] -> [Network Settings] -> [2nd Network Setting] -> [2nd network card settings].
2. Check the UK-212 or UK-215 connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Replace UK-212 or UK-215.

3.25.20 CD271 (bizhub 368e/308e)

(1) Contents
Trouble type CD271: i-Option activated and additional memory not installed
Rank C
Trouble detection condition While the i-Option is activated, the additional memory is not installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Memory board/2 (MEMB/2: UK-211)

(2) Procedure
1. Check MEMB/2 for proper connection and correct as necessary.
2. Replace MEMB/2.
3. Replace MFPB.

3.25.21 CD271 (bizhub 658e/558e/458e)

(1) Contents
Trouble type CD271: The memory cannot be recognized with the i-Option activated
Rank C
Trouble detection condition While the i-Option is activated, the memory on an MFPB cannot be recognized.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check MFPB for proper connection and correct as necessary.
2. Replace MFPB.

3.25.22 CD272 (bizhub 368e/308e)

(1) Contents
Trouble type CD272: i-Option activated and additional memory and HDD not installed
Rank C
Trouble detection condition While the i-Option is activated, the additional memory and the HDD are not installed.

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Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Memory board/2 (MEMB/2: UK-211)

(2) Procedure
1. Check MEMB/2 for proper connection and correct as necessary.
2. Access [Service Mode] -> [System 2] -> [HDD] and check to see if “Installed” is selected.
3. Replace MEMB/2.
4. Replace the hard disk (A).
5. Replace MFPB.

3.25.23 CD272 (bizhub 658e/558e/458e)

(1) Contents
Trouble type CD272: i-Option activated and HDD not installed
Rank C
Trouble detection condition While the i-Option is activated, the hard disk is not installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))

(2) Procedure
1. Access [Service Mode] -> [System 2] -> [HDD] and check to see if “Installed” is selected.
2. Replace the hard disk (A).
3. Replace MFPB.

3.25.24 CD2D1
(1) Contents
Trouble type CD2D1: VLAN setting configuration error
Rank B
Trouble detection condition At start up of the MFP, the reception condition of VLAN setting activation is not satisfied.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• eMMC board (eMMCB)

(2) Procedure
1. Check if all VLAN setting reception conditions are satisfied.
• A 4GB memory has been installed.
• An HDD has been installed.
• If the IC card reader is connected, the LDD of AU-201S has been installed.
• The software SW12 (bit1) has been set to "PKI unsupported" (0x00). (PKI mode setting unavailable)
• Service Mode -> [Billing Setting] -> [Management Function Choice] is set to "Not installed".
• Utility -> [Administrator Settings] -> [Network Settings] -> [TCP/IP Settings] is set to "ON".
• Utility -> [Administrator Settings] -> [Network Settings] -> [Network I/F Configuration] is set to "Wireless Only".

3.25.25 CD3## (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD3##: Nonvolatile data error
Rank C
Trouble detection condition Abnormality is detected by the abnormal check of each nonvolatile data.
Trouble isolation -

(2) Action
1. Touch [Recover Data] displayed at the lower right portion on the trouble screen.
2. A screen confirming whether to recover data appears.

3. Select [Yes].
4. The screen will be shifted to the data restoration screen to perform data restoration.

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NOTE
▪ When the restoration is performed in a short time, data restoration screen may not be displayed.
5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it
ON again more than 10 seconds after.
NOTE
▪ In case it failed to restore data, return to the trouble code screen.
NOTE
▪ Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following
setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]

3.25.26 CD313 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD313: TPM key data error
Rank C
Trouble detection condition A fault occurs in the TPM key data.
Trouble isolation -
Relevant electrical parts -

(2) Procedure
1. Touch [Recover Data] displayed at the lower right portion on the trouble screen.
2. A screen confirming whether to recover data appears.

3. Select [Yes].
4. The screen will be shifted to the data restoration screen to perform data restoration.
NOTE
▪ When the restoration is performed in a short time, data restoration screen may not be displayed.
5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it
ON again more than 10 seconds after.
NOTE
▪ In case it failed to restore data, return to the trouble code screen.
6. Replace the current MFPB with a new one. (bizhub 368e/308e / bizhub 658e/558e/458e)
NOTE
▪ Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following
setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]

3.25.27 CD38E (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD38E: Nonvolatile data save error (SPI-Flash)
Rank C
Trouble detection condition The "ISW download flag" saved in the SPI-Flash has an illegal value.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Rewrite the firmware.
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.

3.25.28 CD390 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD390: Nonvolatile data checksum error
Rank C
Trouble detection condition C-D390 code is normally shown when the MFP board is replaced with a new one.
Trouble isolation -
Relevant electrical parts -

(2) Procedure
1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button
and follow the instructions that appear on the control panel to restore (backup) data.

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3.25.29 CD391 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD391: Nonvolatile data save error (eMMC)
Rank -
Trouble detection condition -
Trouble isolation -
Relevant electrical parts -

(2) Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.25.30 CD392 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD392: Nonvolatile data save error (EEPROM)
Rank C
Trouble detection condition The EEPROM is replaced with a new one.
Trouble isolation -
Relevant electrical parts • EEPROM/1 (EEPROM/1)
• EEPROM/2 (EEPROM/2) (bizhub 658e/558e/458e only)

(2) Procedure
1. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New
Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit
• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
3. Set the various setting values in the service mode again.

3.25.31 CD3C0 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD3C0: New board detection
Rank C
Trouble detection condition The board is replaced with a new one.
Trouble isolation -
Relevant electrical parts -

(2) Procedure
1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button
and follow the instructions that appear on the control panel to restore (backup) data.

3.25.32 CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413 (bizhub
658e/558e/458e/368e/308e)
(1) Contents
Trouble type • CD401: NACK command incorrect
• CD402: ACK command incorrect
• CD403: Checksum error
• CD404: Receiving packet incorrect
• CD405: Receiving packet analysis error
• CD406: ACK receiving timeout
• CD407: Retransmission timeout
• CD411: Touch panel board error
• CD412: Touch panel type mismatch
• CD413: Electrostatic touch panel operation mode error
Rank C
Trouble detection condition When abnormality is found in the communication of controller.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

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(2) Procedure
1. Check whether there is a strong electromagnetic noise source near the main body.
2. Check the connectors on MFPB for proper connection and correct as necessary.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.33 CD601, CD602, CD603 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD601, CD602, CD603: Trouble related to security
Rank -
Trouble detection condition -
Trouble isolation -

(2) Procedure
1. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. If the above actions do not solve the
problem, contact KM.

3.25.34 CD701, CD702, CD703 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD701: Mechanical controller flash ROM writing error
• CD702: Mechanical controller flash ROM device error
• CD703: FW download communication fault
Rank C
Trouble detection condition CD701: A mechanical controller flash ROM writing sequence is interrupted in its mid-operation due to, for
example, power being shut off.
CD702: An erase error or other device fault occurs during mechanical controller flash ROM writing.
CD703:
Irregular data is received during FW downloading.
• Places are changed in the order of write completion pulses.
• A write completion pulse is received for a memory for which binary writing is not permitted.
• Final checksum mismatch in FW download
• Two-minute timeout (no response from CTL, the number of transfer data items less than the specified)
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.35 CD704 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CD704: Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is
installed)
Rank C
Trouble detection condition An erase error or other device fault occurs during the finisher flash ROM writing.
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>
• FS control board (FSCB)
<When JS-506 is installed>
• JS control board (JSCB)

(2) Procedure
(a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)

(b) When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

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3.25.36 CD705, CD706 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CD705: Mechanical controller sub-CPU flash ROM device error
• CD706: Mechanical controller sub-CPU flash ROM error
Rank C
Trouble detection condition • CD705: An erase error or other device fault occurs during mechanical controller sub-CPU flash ROM
writing.
• CD706: A data error is determined to exist in the mechanical controller sub-CPU flash ROM during starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.37 CDC## (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CDC##: Trouble related to security
Rank -
Trouble detection condition -
Trouble isolation -

(2) Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.25.38 CDF50, CDF70, CDFA0 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CDF50: ASIC image version failure
• CDF70: ASIC image access failure
• CDFA0: ASIC image error
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the CCD board (CCDB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2) Procedure
1. Check the connector between MFPB CN1-CCDB CN3 for proper connection and correct as necessary. (bizhub 368e/308e)
2. Check the connector between MFPB CN1-CCDB PJ3 for proper connection and correct as necessary. (bizhub 658e/558e/458e)
3. Rewrite the firmware.
4. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.25.39 CDF51, CDF71, CDFA1 (bizhub 368e/308e)

(1) Contents
Trouble type • CDF51: ASIC image version failure (back side) (When DF-704 is installed)
• CDF71: ASIC image access failure (back side) (When DF-704 is installed)
• CDFA1: ASIC image error (back side) (When DF-704 is installed)
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the dual scan image processing board
(DSIPB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Dual scan image processing board (DSIPB; DF-704)

(2) Procedure
1. Check the connector between MFPB CN22-DSIPB CN01 for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace DSIPB.
4. Replace MFPB.

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3.25.40 CDF51, CDF71, CDFA1 (bizhub 658e/558e/458e)

(1) Contents
Trouble type • CDF51: ASIC image version failure (back side)
• CDF71: ASIC image access failure (back side)
• CDFA1: ASIC image error (back side)
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the dual scan image processing board
(DSIPB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Dual scan image processing board (DSIPB)

(2) Procedure
1. Check the connector between MFPB CN24-DSIPB CN1 for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace DSIPB.
4. Replace MFPB.

3.26 CE### (bizhub 658e/558e/458e/368e/308e)

3.26.1 CE001, CE003, CE004, CE005, CE006, CE007, CE009 (bizhub 658e/558e/458e/368e/308e)
(1) Contents
Trouble type • CE001: Abnormal message queue
• CE003: Task error
• CE004: Event error
• CE005: Memory access error
• CE006: Header access error
• CE007: DIMM initialize error
• CE009: Memory resource shortage error
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.2 CE002 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CE002: Message and method parameter failure
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -
> [Clear All Data].
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.3 CE101 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CE101: Browser finish detected
Rank C
Trouble detection condition • The browser is automatically recovered (restarted) after the main body detected that the browser (separate
process) has stopped with fault.
• When the “Malfunction finish is detected over predetermined number of times” or “the browser task process
is except in idle (printing, etc)”.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

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(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.4 CE201 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CE201: Transmission operation log storage fault
Rank C
Trouble detection condition When the transmission log storage failed, it repeats retrial until transmission operation log is stored. The trouble
is detected when the retrial failed for predetermined number of times.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.5 CE202 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CE202: PDL interpreter error
Rank C
Trouble detection condition An error inside the EEPROM is detected during converting the PDL information.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
3. Select [System 1] -> [Initialization] -> [Clear All Data] and perform the function.
4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.6 CE203 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CE203: Unrecoverable error
Rank C
Trouble detection condition An error does not recover even after an auto recovery.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
3. Select [System 1] -> [Initialization] -> [Clear All Data] and perform the function.
4. Update the firmware.
5. Perform the self-diagnostic function (from main power switch ON).
6. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.7 CE301, CE302, CE303, CE304, CE305 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CE301: Referring incorrect memory
• CE302: Incorrect command
• CE303: Finished due to error inside Qt library
• CE304: Finished due to error outside Qt library
• CE305: Program forced to stop
Rank C
Trouble detection condition Error occurred with the process inside the MFP controller.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
3. Acquire the debug logs in [Service Mode] -> [Debug Settings] and analyze them.

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3.26.8 CE401 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type Shared memory connection timeout
Rank C
Trouble detection condition A CPU communication error is detected when power save is turned ON.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.9 CED01 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CED01: The authentication application information does not exist in the hard disk/eMMC board in the enhanced
server authentication state.
Rank C
Trouble detection condition With “Enhanced Server Authentication” set, no authentication application registration information is found in the
hard disk or the eMMC board (eMMCB).
Trouble isolation -
Relevant electrical parts • eMMC board (eMMCB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF and ON the main power switch.
2. Check the connector from MFPB to hard disk for proper connection and correct as necessary.
3. Check the connector from eMMCB to MFPB for proper connection and correct as necessary.
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
5. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))
6. If the above actions do not solve the problem, contact KM.

3.26.10 CEEE1, CEEE3 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type • CEEE1: MFP board (MSC) malfunction
• CEEE3: MFP board (ENG) malfunction
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.26.11 CEEE2 (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CEEE2: Scanner section malfunction
Rank A
Trouble detection condition A scanner part is faulty.
Trouble isolation -
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• Scanner drive board (SCDB)

(2) Procedure
1. Correct the connector connection between CCDB and SCDB if faulty.
2. Replace SCDB. (bizhub 368e/308e / bizhub 658e/558e/458e)
3. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.27 CF### (Abort code)

• The machine displays an abort code (CF###) on the control panel as it becomes unable to process tasks properly through its software
control.

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• When the system program is aborted, check the electrical component, unit, option, and connection relating to the specific type of the abort
condition.

3.27.1 CF0## - CF5## (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CF0## - CF5##: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.27.2 CF6## - CF7## (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CF6## - CF7##: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CF600, CF601, CF724, CF744 - CF7F4 • MFP board (MFPB)
• Engine
CF604, CF614, CF624, CF704, CF714 MFP board (MFPB)
CF734 • MFP board (MFPB)
• Control panel unit

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of the control panel unit for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
6. Replace the control panel unit. (CF734 only) (bizhub 368e/308e / bizhub 658e/558e/458e)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.27.3 CFA## (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CFA##: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFA01, CFA03, CFA06, CFA11, CFA12, CFA13 MFP board (MFPB)
CFA14 • MFP board (MFPB)
• Memory board/2 (MEMB/2: UK-211, Expansion
memory) (bizhub 368e/308e only)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)
CFA15 - CFA51 • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check MEMB/2 for proper connection and correct or replace as necessary.

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3. Check the connectors of HDD (A) or HDD (B) for proper connection and correct or replace as necessary.
4. Check the connectors of MFPB for proper connection and correct or replace as necessary.
5. Rewrite the firmware.
6. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• WORK1: Memory board/2 (MEMB/2: UK-211)
• FILE0,1: MFP board (MFPB)
7. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Storage R/W Check], and check that no
abnormalities. When "NG" is displayed, replace HDD. (CFA14 to CFA51 only)
8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.27.4 CFB0# - CFB3# (bizhub 658e/558e/458e/368e/308e)

(1) Contents
Trouble type CFB0# - CFB3#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

3.27.5 CFB5# - CFB8# (bizhub 368e/308e)

(1) Contents
Trouble type CFB5# - CFB8#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.6 CFBD# - CFBE# (bizhub 368e/308e)

(1) Contents
Trouble type CFBD# - CFBE#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFBD3, CFBD6, CFBD9, CFBDC, CFBDF, CFBE2, MFP board (MFPB)
CFBE5 - CFBEF
CFBD0, CFBD1, CFBD2, CFBD5, CFBD8, CFBDB, Dual scan image processing board (DSIPB: DF-704)
CFBDE, CFBE1, CFBE4

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.

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• WORK0: Standard memory (MFPB)

• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
6. Replace DSIPB.
7. Replace MFPB.

3.27.7 CFBF# - CFC4# (bizhub 368e/308e)

(1) Contents
Trouble type CFBF# - CFC4#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.8 CFC7# - CFCD# (bizhub 368e/308e)

(1) Contents
Trouble type CFC7# - CFCD#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.9 CFCE# (bizhub 368e/308e)

(1) Contents
Trouble type CFCE#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFCEC MFP board (MFPB)
CFCE0 - CFCE8 Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
6. Replace DSIPB.
7. Replace MFPB.

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3.27.10 CFD4# - CFD5# (bizhub 368e/308e)

(1) Contents
Trouble type CFD4# - CFD5#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.11 CFD6# (bizhub 368e/308e)

(1) Contents
Trouble type CFD6#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFD63 - CFD6F MFP board (MFPB)
CFD60 - CFD62 Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
6. Replace DSIPB.
7. Replace MFPB.

3.27.12 CFD7# - CFD9# (bizhub 368e/308e)

(1) Contents
Trouble type CFD7# - CFD9#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.13 CFDC# - CFDF# (bizhub 368e/308e)

(1) Contents
Trouble type CFDC# - CFDF#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -

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Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.14 CFE3# (bizhub 368e/308e)

(1) Contents
Trouble type CFE3#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFE3B - CFE3F MFP board (MFPB)
CFE38, CFE39, CFE3A Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
6. Replace DSIPB.
7. Replace MFPB.

3.27.15 CFE4# - CFE7# (bizhub 368e/308e)

(1) Contents
Trouble type CFE4# - CFE7#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.16 CFE9# - CFEC# (bizhub 368e/308e)

(1) Contents
Trouble type CFE9# - CFEC#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.

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4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.17 CFF0# (bizhub 368e/308e)

(1) Contents
Trouble type CFF0#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFF0E, CFF0F MFP board (MFPB)
CFF0B, CFF0C, CFF0D Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
6. Replace DSIPB.
7. Replace MFPB.

3.27.18 CFF1# - CFF4# (bizhub 368e/308e)

(1) Contents
Trouble type CFF1# - CFF4#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.19 CFF6# - CFF9# (bizhub 368e/308e)

(1) Contents
Trouble type CFF6# - CFF9#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

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3.27.20 CFFD# - CFFE# (bizhub 368e/308e)

(1) Contents
Trouble type CFFD# - CFFE#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB: DF-704)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB: DF-704)
5. Replace DSIPB.

3.27.21 CFB6# - CFB9# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFC6# - CFB9#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB)
5. Replace DSIPB.

3.27.22 CFBA# - CFBB# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFBA# - CFBB#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.23 CFBC# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFBC#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFBC0, CFBC3, CFBC4, CFBC7, CFBC8, CFBCB - MFP board (MFPB)
CFBCF
CFBC2, CFBC6, CFBCA Dual scan image processing board (DSIPB)

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(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB)
6. Replace DSIPB.
7. Replace MFPB.

3.27.24 CFBD# - CFC2# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFBD# - CFC2#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.25 CFCA# - CFD3# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFCA# - CFD3#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB)
5. Replace DSIPB.

3.27.26 CFD4# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFD4#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts CFD4A, CFD4E MFP board (MFPB)
CFD40 - CFD46 Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Check the connectors of MFPB for proper connection and correct or replace as necessary.
4. Rewrite the firmware.
5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.

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• WORK0: Standard memory (MFPB)

• FILE0,1: MFP board (MFPB)
• FILE4,5: Dual scan image processing board (DSIPB)
6. Replace DSIPB.
7. Replace MFPB.

3.27.27 CFD5# - CFDA# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFD5# - CFDA#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.28 CFDD# - CFE0# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFDD# - CFE0#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB)
5. Replace DSIPB.

3.27.29 CFE1# - CFE6# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFE1# - CFE6#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.30 CFE9# - CFEC# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFE9# - CFEC#: Abort code
Rank C
Trouble detection condition -

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Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB)
5. Replace DSIPB.

3.27.31 CFED# - CFF2# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFED# - CFF2#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)
5. Replace MFPB.

3.27.32 CFF5# - CFF8# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFF5# - CFF8#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts Dual scan image processing board (DSIPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of DSIPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• FILE4,5: Dual scan image processing board (DSIPB)
5. Replace DSIPB.

3.27.33 CFF9# - CFFB# (bizhub 658e/558e/458e)

(1) Contents
Trouble type CFF9# - CFFB#: Abort code
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2) Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the connectors of MFPB for proper connection and correct or replace as necessary.
3. Rewrite the firmware.
4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that
no abnormalities. When "NG" is displayed, replace the appropriate memory or PWB.
• WORK0: Standard memory (MFPB)
• FILE0,1: MFP board (MFPB)

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5. Replace MFPB.

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4. Troubleshooting using Self-diag. (Full)

4.1 Overview of Self-diag. (Full) function
• If a trouble code occurs or the machine cannot operate normally due to defects of the control system hardware parts, by executing the
"Self-diag. (Full)", the defective areas on the control system hardware parts can be identified.
• The reason for troubles is broadly divided into the control system hardware trouble and the firmware trouble, and it is difficult to identify
where the trouble occurs with the trouble code.
In the "Self-diag. (Full)", two functions are provided, the one diagnoses if troubles occur on the control system hardware, and the other one
detects defective parts and displays the "error code" corresponding to the defective parts on the control panel.
NOTE
▪ Before replacing the control system hardware parts like the MFP board, make sure to execute the "Self-diag. (Full)".
Self-diag. (Full) flow for a trouble code

Detect trouble code

Start Self-diag. (Full)

OK
Diagnosis result

NG

Display Error Code key

Display error codes

Troubleshooting against each error code Troubleshooting against each trouble code

4.2 Self-diag. (Full) Procedure

1. When a trouble code is displayed, turn OFF the main power switch after the MFP is stopped.
2. Execute the Self-diag. (Full). For details of the method for executing the Self-diag. (Full), refer to H.16.11.4 Procedure (from main power
switch ON).
3. After completing the Self-diag. (Full), the diagnosis result will be displayed for each item. (OK/NG)
4. If [OK] is displayed for all items, turn OFF the main power switch.
5. If [NG] is included in the diagnosis result, after completing the diagnosis for all items, the [Error Code] key is displayed.
6. Touch the [Error Code] key to display the [Error Code].
7. Check the displayed [Error Code], then turn OFF the main power switch, and disconnect power cord from the outlet.
8. Refer to the Service Manual [Error Code List], and perform the troubleshooting against each error code.
NOTE
▪ Perform the troubleshooting in the sequence from step 1 of "Corrective action procedure" against each item while checking
that if each trouble has been resolved. Do not perform the troubleshooting against all troubles at once.
▪ If no error code is displayed, perform the troubleshooting against each trouble code in "Trouble Code" displayed in step 1.
9. Even if no [NG] is displayed (no trouble is reproduced) after executing the troubleshooting against each error code or the Self-diag. (Full),
execute the "Self-diag. (Full)" again, and make sure that all troubles on each device have been resolved.

4.2.1 Auto Execution of Self-diag. (Full)

• Set the [Switch NO.163] to [00000010] at [Bit assignment] and [02] at [HEX assignment] in [Service Mode] -> [System 2] -> [Software
Switch Setting], so that the "Self-diag. (Full)" can be executed automatically when an "trouble code" occurred.
Refer to [Service Mode] -> [System 2] -> [State Confirmation] -> [Self-diag. (Full)].

4.2.2 Error code resetting procedures

1. Stop the machine with the Error Code screen being displayed.
2. Turn OFF the main power switch. After waiting 10 seconds, turn ON the main power switch again.
3. Reboot the machine.
NOTE
▪ If the error has not been resolved, the trouble code will reappear after rebooting the machine.

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4.3 Error code list

Error code Target device Diagnosis item Reason of error Relevant electrical parts
E1-1 Prog. device R/W check • Engagement failure • eMMC board (eMMCB)
• Mounting failure • MFP board (MFPB)
E1-2 MFP FW checksum eMMC error (data failure) • MFP firmware
• eMMC board (eMMCB)
E1-3 Partition check eMMC error (data failure) eMMC board (eMMCB)
E2-1 SPI R/W check Mounting failure MFP board (MFPB)
E3-1 HDD SATA ID verification MFP board SPI for SATA MFP board (MFPB)
(data failure)
E3-2 I/F Test HDD error • Connection cable
• Hard disk (HDD)
• MFP board (MFPB)
E3-3 • Memory check HDD error Hard disk (HDD)
• R/W check
• S.M.A.R.T diag.
E3-4 Partition check HDD error Hard disk (HDD)
E4-1 System/image • WORK0 • Engagement failure MFP board (MFPB)
memory • FILE0 • Mounting failure
• FILE1 • DRAM failure
E4-2 WORK1 • Engagement failure • Memory board/2 (MEMB/2)
• Mounting failure • MFP board (MFPB)
• DRAM failure
E4-4 • FILE4 • Engagement failure • Dual scan image processing
• FILE5 • Mounting failure board (DSIPB)
• DRAM failure • MFP board (MFPB)
E5-1 Various USB • USB3.0Host #0 • Connection failure MFP board (MFPB)
devices • USB3.0Host #1 • Parts defect
• USB2.0Host
E5-2 HUB chip (MFP board on-board) • Connection failure MFP board (MFPB)
• Parts defect
E5-3 RAID controller • Connection failure MFP board (MFPB)
• Parts defect
E5-4 HUB chip (USB board on-board) • Connection failure • USB board (USBB)
• Parts defect • MFP board (MFPB)
E5-6 DAC-IC • Connection failure USB board (USBB)
• Parts defect
E5-7 HUB chip (Fax expansion board • Connection failure • Connection cable
on-board) • Parts defect • Fax expansion board
E5-8 Fax board (line 1) • Connection failure • Connection cable
• Parts defect • Fax board/1 (FAXB/1)
• Fax expansion board
E5-9 Fax board (line 2) • Connection failure • Connection cable
• Parts defect • Fax board/2 (FAXB/2)
• Fax expansion board
E5-10 Fax board (line 3) • Connection failure • Connection cable
• Parts defect • Fax board/3 (FAXB/3)
• Fax expansion board
E5-11 Fax board (line 4) • Connection failure • Connection cable
• Parts defect • Fax board/4 (FAXB/4)
• Fax expansion board
E5-12 Upgrade kit (UK-212/UK-215) • Connection failure • Connection cable
• Parts defect • Wireless LAN board (PWB-
WLAN)
• Wireless LAN module
(WLAN)
• MFP board (MFPB)
E5-13 Authentication unit • Connection failure • Authentication unit
• Parts defect • MFP board (MFPB)
E6-1 CCD board I/P image bus check Image bus failure • Connection cable
• CCD board (CCDB)
• MFP board (MFPB)
E6-2 Line RAM comparison CCD sensor failure • Connection cable
• CCD board (CCDB)
• MFP board (MFPB)
E7-1 CIS module I/P image bus check Image bus failure • CIS cable
• CIS module (CIS)

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Error code Target device Diagnosis item Reason of error Relevant electrical parts
• Dual scan image processing
board (DSIPB)
E7-2 Line RAM comparison CIS sensor failure CIS module (CIS)
E8-1 DF control board MINET communication check ADF microcomputer • Connection cable
communication failure • DF control board (DFCB)
• MFP board (MFPB)
E9-1 Dual scan image Compress/exp check ASIC image error Dual scan image processing board
processing board Memory path check Image memory error (DSIPB)

E10-1 DSC board Image bus check (front side) • Engagement failure • DSC board/1 (DSCB/1)
(Security kit) • Mounting failure • MFP board (MFPB)
E10-2 Image bus check (back side) • Engagement failure • DSC board/2 (DSCB/2)
• Mounting failure • MFP board (MFPB)
E13-1 MFP board • Compress/exp check ASIC image error MFP board (MFPB)
• O/P image bus check
Memory path check Image memory error
E14-1 PCIe PCIe device check PCIe device error MFP board (MFPB)
E14-2 • Dual scan image processing
board (DSIPB)
• MFP board (MFPB)

Troubleshooting against multiple error codes

Error code Corrective action
E3-2, E5-3 Execute E3-2.
E7-1, E9-1, E14-1 Execute E14-1.
E7-1, E9-1, E14-2 Execute E14-2.

4.4 E1-1
Contents
Error code E1-1
Target device Prog. device
Diagnosis item R/W check
Reason of error • Engagement failure
• Mounting failure
Relevant electrical parts • eMMC board (eMMCB)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of eMMCB if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.5 E1-2
Contents
Error code E1-2
Target device Prog. device
Diagnosis item MFP FW checksum
Reason of error eMMC error (data failure)
Relevant electrical parts eMMC board (eMMCB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of eMMCB if faulty.
3. Perform re-installation of the firmware.
4. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.6 E1-3
Contents
Error code E1-3

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Target device Prog. device

Diagnosis item Partition check
Reason of error eMMC error (data failure)
Relevant electrical parts eMMC board (eMMCB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of eMMCB if faulty.
3. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.7 E2-1
Contents
Error code E2-1
Target device SPI
Diagnosis item R/W check
Reason of error Mounting failure
Relevant electrical parts MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of MFPB or the connection of connectors if faulty.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.8 E3-1
Contents
Error code E3-1
Target device HDD
Diagnosis item SATA ID verification
Reason of error MFP board SPI for SATA (data failure)
Relevant electrical parts MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of MFPB or the connection of connectors if faulty.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.9 E3-2, E3-3, E3-4

Contents
Error code E3-2, E3-3, E3-4
Target device HDD
Diagnosis item E3-2 I/F Test
E3-3 • Memory check
• R/W check
• S.M.A.R.T diag.
E3-4 Partition check
Reason of error HDD error
Relevant electrical parts • Connection cable
• Hard disk (HDD)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of the hard disk and the connection cable if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
5. Replace the connection cable of the hard disk.
6. Replace the hard disk. (bizhub 368e/308e / bizhub 658e/558e/458e)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.10 E4-1, E4-2, E4-4

NOTE
▪ When executing the Self-diag. (Full) after the trouble code (CE301, CE304) is displayed, the self-diagnosis may not complete. In
that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.

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▪ Turning OFF the main power switch will finish the Self-diag. (Full) forcibly.
▪ "E4-2" will also be displayed if no DIMM is mounted. If an additional DIMM is not used, no error occurs even if "E4-2" is displayed
with the self-diagnosis function, and no troubleshooting is required.

Contents
Error code E4-1, E4-2, E4-4
Target device System/image memory
Diagnosis item E4-1 • WORK0
• FILE0
• FILE1
E4-2 WORK1
E4-4 • FILE4
• FILE5
Reason of error • Engagement failure
• Mounting failure
• DRAM failure
Relevant electrical parts E4-1 MFP board (MFPB)
E4-2 • Memory board/2 (MEMB/2) (bizhub 368e/308e only)
• MFP board (MFPB)
E4-4 • Dual scan image processing board (DSIPB)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of MEMB/2 if faulty.
3. Correct the mounting of DSIPB or the connection of connectors if faulty.
4. Correct the mounting of MFPB or the connection of connectors if faulty.
5. Replace MEMB/2.
6. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.11 E5-1, E5-2, E5-3

Contents
Error code E5-1, E5-2, E5-3
Target device Various USB devices
Diagnosis item E5-1 • USB3.0Host #0
• USB3.0Host #1
• USB2.0Host
E5-2 HUB chip (MFP board on-board)
E5-3 RAID controller
Reason of error • Connection failure
• Parts defect
Relevant electrical parts MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of MFPB or the connection of connectors if faulty.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.12 E5-4
Contents
Error code E5-4
Target device Various USB devices
Diagnosis item HUB chip (USB board on-board)
Reason of error • Connection failure
• Parts defect
Relevant electrical parts • USB board (USBB)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of USBB or the connection of connectors if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Replace USBB.
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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4.13 E5-6
Contents
Error code E-5-6
Target device Various USB devices
Diagnosis item DAC-IC
Reason of error • Connection failure
• Parts defect
Relevant electrical parts USB board (USBB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of USBB or the connection of connectors if faulty.
3. Replace USBB.

4.14 E5-7, E5-8, E5-9, E5-10, E5-11

Contents
Error code E5-7, E5-8, E5-9, E5-10, E5-11
Target device Various USB devices
Diagnosis item E5-7 HUB chip (Fax expansion board on-board)
E5-8 Fax board (line 1)
E5-9 Fax board (line 2)
E5-10 Fax board (line 3)
E5-11 Fax board (line 4)
Reason of error • Connection failure
• Parts defect
Relevant electrical parts • Connection cable
• Fax board/1 (FAXB/1)
• Fax board/2 (FAXB/2)
• Fax board/3 (FAXB/3)
• Fax board/4 (FAXB/4)
• Fax expansion board

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of the fax board or the connection of connectors if faulty.
3. Correct the mounting of the fax expansion board or the connection of connectors if faulty.
4. Correct the mounting of the connection cable if faulty.
5. Replace the connection cable.
6. Replace the fax board. (Fax board (line 1), Fax board (line 2) / Fax board (line 3), Fax board (line 4))
7. Replace the fax expansion board.

4.15 E5-12
Contents
Error code E5-12
Target device Various USB devices
Diagnosis item • Upgrade kit (UK-212)
• Upgrade kit (UK-215)
Reason of error • Connection failure
• Parts defect
Relevant electrical parts • Connection cable
• Wireless LAN board (PWB-WLAN)
• Wireless LAN module (WLAN)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of the upgrade kit (UK-212/UK-215) or the connection of connectors if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Correct the connection of the connection cable if faulty.
5. Replace the connection cable.
6. Replace PWB-WLAN.
7. Replace WLAN.
8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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4.16 E5-13
Contents
Error code E5-13
Target device Various USB devices
Diagnosis item Authentication unit
Reason of error • Connection failure
• Parts defect
Relevant electrical parts • Authentication unit
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting and connection of the authentication unit if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Replace the authentication unit.
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.17 E6-1, E6-2

Contents
NOTE
▪ When executing the Self-diag. (Full) after the trouble code (C6###, C91##) is displayed, the self-diagnosis may not complete. In
that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.
▪ Turning OFF the main power switch will finish the Self-diag. (Full) forcibly.
Error code E6-1, E6-2
Target device CCD board
Diagnosis item E6-1 I/P image bus check
E6-2 Line RAM comparison
Reason of error E6-1 Image bus failure
E6-2 CCD sensor failure
Relevant electrical parts • Connection cable
• CCD board (CCDB)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of CCDB or the connection cable if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Replace the connection cable.
5. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e)
6. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.18 E7-1, E7-2

Contents
NOTE
▪ When executing the Self-diag. (Full) after the trouble code (C6###, C91##) is displayed, the self-diagnosis may not complete. In
that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.
▪ Turning OFF the main power switch will finish the Self-diag. (Full) forcibly.
Error code E7-1, E7-2
Target device CIS module
Diagnosis item E7-1 I/P image bus check
E7-2 Line RAM comparison
Reason of error E7-1 Image bus failure
E7-2 CIS sensor failure
Relevant electrical parts E7-1 • CIS cable
• CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)
E7-2 CIS module (CIS)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of CIS or the CIS cable if faulty.
3. Correct the mounting of DSIPB or the connection of connectors if faulty.
4. Correct the mounting of MFPB or the connection of connectors if faulty.
5. Replace the CIS cable.

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6. Replace CIS. (bizhub 368e/308e / bizhub 658e/558e/458e)

7. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.19 E8-1
Contents
Error code E8-1
Target device DF control board
Diagnosis item MINET communication check
Reason of error ADF microcomputer communication failure
Relevant electrical parts • Connection cable
• DF control board (DFCB)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of DFCB or the connection of connectors if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Correct the connection of the connection cable if faulty.
5. Replace the connection cable.
6. Replace DFCB. (DF-629 / DF-704 / Dual scan document feeder)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.20 E9-1
Contents
Error code E9-1
Target device Dual scan image processing board
Diagnosis item • Compress/exp check
• Memory path check
Reason of error Compress/exp check ASIC image error
Memory path check Image memory error
Relevant electrical parts Dual scan image processing board (DSIPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of DSIPB or the connection of connectors if faulty.
3. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.21 E10-1, 10-2

Contents
Error code E10-1, E10-2
Target device DSC board (Security kit)
Diagnosis item E10-1 Image bus check (front side)
E10-2 Image bus check (back side)
Reason of error • Engagement failure
• Mounting failure
Relevant electrical parts E10-1 • DSC board/1 (DSCB/1)
• MFP board (MFPB)
E10-2 • DSC board/2 (DSCB/2)
• MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of DSCB/1 if faulty.
3. Correct the mounting of DSCB/2 if faulty.
4. Correct the mounting of MFPB or the connection of connectors if faulty.
5. Replace DSCB/1. (E10-1 only)
6. Replace DSCB/2. (E10-2 only)
7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.22 E13-1
Contents
Error code E13-1

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Target device MFP board

Diagnosis item • Compress/exp check
• O/P image bus check
Memory path check
Reason of error • Compress/exp check ASIC image error
• O/P image bus check
Memory path check Image memory error
Relevant electrical parts MFP board (MFPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of MFPB or the connection of connectors if faulty.
3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

4.23 E14-1, E14-2

Contents
Error code E14-1, E14-2
Target device PCIe
Diagnosis item PCIe device check
Reason of error PCIe device error
Relevant electrical parts E14-1 MFP board (MFPB)
E14-2 • MFP board (MFPB)
• Dual scan image processing board (DSIPB)

Corrective action procedure

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of DSIPB or the connection of connectors if faulty.
3. Correct the mounting of MFPB or the connection of connectors if faulty.
4. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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bizhub 658e/558e/458e/368e/308e (Individual)

5. Troubleshooting when NG is displayed on the Self-diag. (Individual)

5.1 Various USB Check
5.1.1 Troubleshooting when NG is displayed for Keyboard
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of the keyboard if faulty.
3. Correct the mounting of the USB board if faulty.
4. Replace the keyboard.
5. Replace the USB board.

5.1.2 Troubleshooting when NG is displayed for USB Memory

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Correct the mounting of the USB memory if faulty.
3. Correct the mounting of the USB board if faulty.
4. Replace the USB memory.
5. Replace the USB board.

5.2 MFP Board Check

5.2.1 Troubleshooting when NG is displayed for Ping Test
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and
turn ON the main power switch.
2. Check, and correct the MFP network settings if faulty.
3. Correct the mounting of the LAN cable if faulty.
4. Correct the mounting of the MFP board if faulty.
5. Replace the LAN cable.
6. Replace the MFP board. (bizhub 368e/308e / bizhub 658e/558e/458e)

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