This section describes the error codes that are displayed when failure has occurred.

The codes are divided into three categories.

Code types Description Reference

Error code This code is displayed when a failure caused by the host machine “Error Code Details” on page 370
has occurred.
Jam code This code is displayed when a jam occurs inside the machine. “Jam Code” on page 425
Alarm code This code is displayed when some functions are disabled. “Alarm Code” on page 431

Display of error codes

The 7-digit "E000XXX"error code is displayed on the display of the Control Panel. However, since "000" of the 2nd to 4th digits
is not used, the 5th to 7th digits are described as "EXXX" in the Service Manual. (Example: E012 -> E000012)

Location Code
The error codes, jam codes, and alarm codes of this machine contain information on the location.
The location is displayed in 2 digits and has the meaning shown below: (In the jam display screen, the "L" row corresponds to
the location code.)

Device JAM ERR ALARM

Host machine 00 Main Controller: 00 Other than
Printer engine: 05 those below
Reader/ADF 01 04 02, 50
Cassette Feeding Unit-AN1 00 05 04
Inner Finisher-J1 02 02 61
2/4 Hole Puncher Unit-A1 02 02 65
Inner 2/3 Hole Puncher-C1
Inner S4 Hole Puncher-C1
FAX Board - 07 -

Pickup Position Code

When jam occurs, pickup location is indicated with the following pickup position code. (In the jam display screen, the "P" row
corresponds to the pickup position code.)

Pickup position Pickup position code

At Finisher jam/At error avoidance jam/At ADF jam without pickup operation (at SEND, BOX, etc.) 00
Cassette 1 01
Cassette 2 02
Cassette 3 (Cassette Feeding Unit-AN1) 03
Cassette 4(Cassette Feeding Unit-AN1) 04
Multi-purpose Tray Pickup Assembly 05
Duplex (At duplex printing, jam occurs after paper passes through the Duplex Feed Sensor (S7).) F0

Pickup size
When a jam occurs, a paper size is displayed. (The row displaying "SIZE" on the jam screen refers to the paper size.)
Due to the limitation of displayable number of characters, some paper size names are omitted. The following is the list of displayed
row of texts and corresponding paper sizes.
* The following is based on the display specification and not all paper sizes can actually be used.
A3FB A3FULLBLEED EXE EXECUTIVE
A4 A4 STMT STATEMENT
A5 A5 10x8 10x8
A6 A6 12x18 12x18
A7 A7 13x19 13x19
I-B0 ISOB0 15x11 15x11
I-B1 ISOB1 17x22 17x22
I-B2 ISOB2 18x24 18x24
I-B3 ISOB3 A-FLS Australian-FOOLSCAP
I-B4 ISOB4 ALGL Argentina-LEGAL
I-B5 ISOB5 ALTR Argentina-LETTER
I-B6 ISOB6 OFI OFICIO
I-B7 ISOB7 A-OFI Argentina-OFICIO
I-C0 ISOC0 B-OFI Bolivia-OFICIO
I-C1 ISOC1 E-OFI Ecuador-OFICIO
I-C2 ISOC2 M-OFI Mexico-OFICIO
I-C3 ISOC3 KLGL Korea-LEGAL
I-C4 ISOC4 GLGL Government-LEGAL
I-C5 ISOC5 GLTR Government-LETTER
I-C6 ISOC6 IND-LGL India-LEGAL
I-C7 ISOC7 COM10 COM10
I-SRA3 SRA3 DL DL
J-B0 JISB0 E_C2 Nagagata 2
J-B1 JISB1 E_C3 Nagagata 3
J-B2 JISB2 E_C4 Nagagata 4
J-B3 JISB3 E_C5 Nagagata 5
J-B4 JISB4 E-K2 Kakugata 2
J-B5 JISB5 E_K3 Kakugata 3
J-B6 JISB6 E_K4 Kakugata 4
J-B7 JISB7 E_K5 Kakugata 5
K16 K16 E_K6 Kakugata 6
K8 K8 E_K7 Kakugata 7
ND-PCD Newdry Postcard E_K8 Kakugata 8
OTHER OTHER E_Y1 Yougata 1
PCARD Postcard E-Y2 Yougata 2
PCARD4 4 on 1 Postcard E_Y3 Yougata 3
F4A F4A E-Y4 Yougata 4
F4B F4B E_Y5 Yougata 5
FLSC FOOLCAP E_Y6 Yougata 6
FOLIO FLIO E_Y7 Yougata 7
FREE FREE SIZE EVLP_YN3 Yougatanaga 3
ICARD INDEXCARD E-B5 B5 Envelope
USER Custom E-C5 C5 Envelope
MONA MONARCH
EVLP Unknown size envelope

Points to Note When Clearing MN-CON

 Error Code Details
E000-0001-05 Fixing temperature abnormal rise
Detection Description The temperature detected by the main thermistor does not rise to the specified value during startup
control.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Main Thermistor (TH1/
J707)
- Fixing Main Thermistor (TH1)
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Unit.
5.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E001-0000-05 Fixing unit temperature rise detection

Detection Description The reading of the main thermistor is 250 deg C or more continuously for 200 msec.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Main Thermistor (TH1/
J707)
- Fixing Main Thermistor (TH1)
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Unit.
5.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 - DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E001-0002-05 Fixing unit temperature rise detection

Detection Description The reading of the sub thermistor is 295 deg C or more continuously for 200 msec.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Main Thermistor (TH1/
J707)
- Fixing Main Thermistor (TH1)
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Unit.
5.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E002-0000-05 Fixing unit temperature insufficient rise

Detection Description 1.The reading of the main thermistor is less than 115 deg C continuously for 400 msec 2.5 sec
after it has indicated 100 deg C.
2.The reading of the main thermistor is less than 150 deg C continuously for 400 msec 1.3 sec
after it has indicated 140 deg C.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Main Thermistor (TH1/
J707)
- Fixing Main Thermistor (TH1)
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Unit.
5.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
 - Harnesses connecting the DC Controller PCB (UN2/J307), the Fixing Drawer Connector (J705)
and the Main Thermistor (TH1/J707)
- Main Thermistor (TH1)
- Fixing Drawer Connector
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1. Go through the following to clear the error: COPIER (LEVEL1)> FUNCTION> CLEAR> ERR.
Then, turn OFF and then ON the main power.
2. Remove and install the Fixing Unit.
3. Check that the Fixing Drawer Connector is free of foreign matter or bent pin.
4. Check/replace the harnesses and connectors from the DC Controller PCB to the Main
Thermistor.
5. Replace the Film Unit.
6. Replace the Fixing Unit.
7. Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E003-0001-05 Low fixing temperature detection after standby

Detection Description The Sub Thermistor 1 detected a temperature of 50 deg C or lower for 500 consecutive msec or
longer.
Remedy [Related parts]
- Harnesses connecting the DC Controller PCB (UN2/J307), the Fixing Drawer Connector (J705)
and Sub Thermistor 1 (TH2/J707)
- Sub Thermistor 1 (TH2)
- Fixing Drawer Connector
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1. Go through the following to clear the error: COPIER (LEVEL1)> FUNCTION> CLEAR> ERR.
Then, turn OFF and then ON the main power.
2. Remove and install the Fixing Unit.
3. Check that the Fixing Drawer Connector is free of foreign matter or bent pin.
4. Check/replace the harnesses and connectors from the DC Controller PCB to the Sub Thermistor
1.
5. Replace the Film Unit.
6. Replace the Fixing Unit.
7. Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harnesses connecting the DC Controller PCB (UN2/J307), the Fixing Drawer Connector (J705)
and the Sub Thermistor 2 (TH3/J707)
- Sub Thermistor 2 (TH3)
- Fixing Drawer Connector
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1. Go through the following to clear the error: COPIER (LEVEL1)> FUNCTION> CLEAR> ERR.
Then, turn OFF and then ON the main power.
2. Remove and install the Fixing Unit.
3. Check that the Fixing Drawer Connector is free of foreign matter or bent pin.
4. Check/replace the harnesses and connectors from the DC Controller PCB to the Sub Thermistor
2.
5. Replace the Film Unit.
6. Replace the Fixing Unit.
7. Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E004-0000-05 Thermistor disconnection detection error

Detection Description When disconnection is detected with connector (J307) for 30 sec continuously.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Main Thermistor (TH1/
J707)
- Fixing Main Thermistor (TH1)
- Fixing Unit
- DC Controller PCB (UN2)
[Remedy]
1.Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn
OFF and then ON the power.
2.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
3.Replace the Fixing Main Thermistor (Film Unit).
4.Replace the Fixing Unit.
5.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E004-0001-05 Fixing relay welding detection error

Detection Description Welding of the fixing relay on the AC Driver PCB was detected.
Remedy [Related parts]
- AC Driver PCB (UN30)
- DC Controller PCB (UN2)
[Remedy]
1.Replace the AC Driver PCB.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Pressure Release
Sensor (S53/J710)
- Fixing Pressure Release Sensor (S53)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E009-0001-05 Fixing Unit pressure release error

Detection Description The pressure release of the Fixing Pressure Release Sensor (S53) was not detected for 1.5
seconds during the Fixing Motor(M2) pressure release drive.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J307) to the Fixing Pressure Release
Sensor (S53/J710)
- Fixing Pressure Release Sensor (S53)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the harness and connector between the DC Controller PCB and the Fixing Main
Thermistor.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E010-0001-05 Unstable rotation of the Main Motor (M1)

Detection Description Detection is executed every 100 msec after the start of motor rotation; however, the drive detection
signal is absent for 2 sec.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J309) to the Main Motor (M1/J137)
- Main Motor (M1)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J309) to the Main Motor (M1/J137)
- Main Motor (M1)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E014-0001-05 Unstable rotation of the Fixing Motor (M2)

Detection Description Detection is executed every 100 msec after the start of motor rotation; however, the drive detection
signal is absent for 2 sec.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J331) to the Fixing Motor (M2/J730)
- Fixing Motor (M2)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E014-0002-05 Unstable rotation of the Fixing Motor (M2)

Detection Description During motor rotation, detection is executed every 100 msec; however, the drive signal is absent
5 times in sequence.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J331) to the Fixing Motor (M2/J730)
- Fixing Motor (M2)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 * Error occurs after the delivery if a paper in passage exists.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J301) to the Developing Assembly Toner
Level Sensor (S25/J25)
- Harness connecting from the DC Controller PCB (UN2/J333) to the Developing Assembly Toner
Level Sensor (S51/J44)
- Developing Assembly Toner Level Sensor (S25)
- Developing Assembly Toner Level Sensor (S51)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E024-0000-05 The connector of Developing Assembly Toner Level Sensor (S25) is disconnected.
Detection Description The Developing Assembly Toner Level Sensor (S25) connection detection signal is absent for 100
msec 10 times in sequence.
* Error occurs after the delivery if a paper in passage exists.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J301) to the Developing Assembly Toner
Level Sensor (S25/J25)
- Developing Assembly Toner Level Sensor (S25)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E024-0001-05 The Developing Assembly Toner Level Sensor (S25) is disconnected.

Detection Description <At LOW SPEED>
- The Developing Assembly Toner Level Sensor (S25) ON counter is checked every 2.5 seconds,
and the counter increments 1 count every 25 times when the sensor goes on, and 300 counts are
reached.
<At HIGH SPEED>
- The Developing Assembly Toner Level Sensor (S25) ON counter is checked every 1.5 seconds,
and the counter increments 1 count every 15 times when the sensor goes on, and 300 counts are
reached.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J301) to the Developing Assembly Toner
Level Sensor (S25/J25)
- Developing Assembly Toner Level Sensor (S25)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
 * Error occurs after the delivery if a paper in passage exists.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J333) to the Toner Feed Level Detection
Sensor (S51/J44)
- Toner Feed Level Detection Sensor (S51)
- DC Controller PCB (UN2)
- All-night Power Supply PCB (UN1)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
3.Replace the All-night Power Supply PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E025-0001-05 Failure of the Bottle Motor (M17)

Detection Description The Bottle Motor (M17) lock signal does not indicate a locked state a specific period of time after
the Bottle Motor (M17) has been started.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Bottle Motor (M17/
J41)
- Bottle Motor (M17)
- DC Controller PCB (UN2)
- All-night Power Supply PCB (UN1)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
3.Replace the All-night Power Supply PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E025-0002-05 Unstable rotation of the Bottle Motor (M17)

Detection Description The Bottle Motor HP Sensor (S52) signal does not indicate a locked state a specific period of time
after the Bottle Motor (M17) has been started.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Bottle Motor (M17/
J41)
- Bottle Motor (M17)
- DC Controller PCB (UN2)
- All-night Power Supply PCB (UN1)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
3.Replace the All-night Power Supply PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 * The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Laser Scanner Unit
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E110-0002-05 Failure of the Polygon Motor (M11)

Detection Description The speed lock signal indicates a deviation 10 times in sequence at intervals of 100 msec after
the signal has indicated a locked state.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Laser Scanner Unit
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E110-0003-05 Failure of the Polygon Motor (M11)

Detection Description The Polygon Motor (M11) speed lock signal does not indicate a locked state for 6.5 sec. after a
switchover is made from low to normal speed or for 8 sec. after a switchover is made from normal
to low speed.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Laser Scanner Unit
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- DC Controller PCB (UN2)
[Remedy]
1.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E197-0000-05 Error in communication of Laser Driver PCB Communication time out error between DC
Controller PCB and Main Controller PCB 2
Detection Description Communication error with image PCB (For factory)
Communication time out error between DC Controller PCB and Main Controller PCB 2
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Harness connecting from the Main Controller PCB 2 (UN14/J7201) to the Laser Scanner Unit
(J601)
- Laser Scanner Unit
- Main Controller PCB 2 (UN14)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the Main Controller PCB 2.
4.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E197-0001-05 Error in communication of Laser Driver PCB

Detection Description Communication error with image PCB for factory (Serial communication error)
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Laser Scanner Unit
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 - Harness connecting from the DC Controller PCB (UN2/J324,J9324) to the Laser Scanner Unit
(J745/J744/J9744/J602/J9602)
- Laser Scanner Unit
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Laser Scanner Unit.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E197-1004-05 High Voltage PCB disconnection

Detection Description High Voltage PCB disconnection detection
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J323) to the HVT PCB (UN6/J401)
- HVT PCB (UN6)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the HVT PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E197-2000-05 Serial communication error

Detection Description A communication error of ASIC (HV_KONA) in the DC Controller PCB was detected.
Remedy [Related parts]
- DC Controller PCB (UN2)
[Remedy]
1.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E197-2001-05 Serial communication error

Detection Description A communication error between the DC Controller PCB and the Side Paper Deck was detected.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J325) to the Deck Driver PCB (PCB2/
J357)
- Deck Driver PCB (PCB2)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Deck Driver PCB.
3.Replace the DC Controller PCB.
[Reference]
 - Harness between the Main Controller PCB (UN05/J7005) and the Scanner Unit HP Sensor (PS_
A1/J5002)
- Harness between the Main Controller PCB (UN05/J7006) and the Scanner Motor (STM1/J5015)
- Scanner Unit HP Sensor (PS_A1)
- Scanner Motor (STM1)
- Main Controller PCB (UN05)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E202-0002-04 Reader Scanner Unit HP error

Detection Description The Reader Scanner Unit could not detect the home position when completing scanning operation.
Remedy [Related parts]
- Harness between the Main Controller PCB (UN05/J7005) and the Scanner Unit HP Sensor (PS_
A1/J5002)
- Harness between the Main Controller PCB (UN05/J7006) and the Scanner Motor (STM1/J5015)
- Scanner Unit HP Sensor (PS_A1)
- Scanner Motor (STM1)
- Main Controller PCB (UN05)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E240-0001-05 Error in controller communication

Detection Description The serial communication error such as parity error or overrun error is constantly detected.
Remedy [Related parts]
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E240-0002-05 Error in controller communication

Detection Description The serial communication error such as parity error or overrun error is detected while printing.
Remedy [Related parts]
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E246-0001-00 System error

E246-0003-00 System error
Detection Description System error
Remedy Contact to the sales company.

E246-0005-00 System error

Detection Description System error
Remedy Contact to the sales company.

E247-0001-00 System error

Detection Description System error
Remedy Contact the service company office

E247-0002-00 System error

Detection Description System error
Remedy Contact to the sales company.

E247-0003-00 System error

Detection Description System error
Remedy Contact to the sales company.

E247-0004-00 System error

Detection Description System error
Remedy Contact to the sales company.

E261-0000-05 Error in Zero Cross

Detection Description Zero Cross failed to be detected for 500ms or more while the relay was ON.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J303) to the AC Driver PCB (UN30/J116)
- AC Driver PCB (UN30)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the AC Driver PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E315-0007-00 Image process device timeout error

Detection Description Image compression process was not completed within the specified period of time (120 sec) at
scanning.
Remedy [Related parts]
- Harness between the Reader Controller PCB and Main Controller PCB
- Main Controller PCB
- Reader Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
 Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-000F-00 Image process device timeout error

Detection Description Duplication of image data in the memory was not completed within the specified period of time
(120 sec).
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0027-00 Image process device timeout error

Detection Description Image processing (change in magnification ratio, rotating, and shifting) was not completed normally
within the specified period of time (120 sec).
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0033-00 Image process device timeout error

Detection Description Processing to clear image data in the memory was not completed normally within the specified
period of time (120 sec).
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0035-00 Image process device timeout error

Detection Description Processing to clear image data in the memory was not completed normally within the specified
period of time (120 sec).
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0500-00 Image process device timeout error

Detection Description Transfer of image signal was not completed within the specified period of time (120 sec) at
scanning.
Remedy [Related parts]
- Harness between the Reader Controller PCB and Main Controller PCB
- Main Controller PCB
- Reader Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
 - Harness between the Reader Controller PCB and Main Controller PCB
- Main Controller PCB
- Reader Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E315-0520-00 Image process device timeout error

Detection Description Image processing was not completed within the specified period of time (120 sec) at scanning.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0530-00 Image process device error

Detection Description Compression processing of the scanned image into JPEG was terminated abnormally.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0531-00 Image process device timeout error

Detection Description Compression processing of the scanned image into JPEG was not completed within the specified
period of time (120 sec).
Remedy [Related parts] R1.00
- Harness between the Reader Controller PCB and Main Controller PCB
- Main Controller PCB
- Reader Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E315-0540-00 Image process device error

Detection Description An error occurred during decompression of JPEG.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the Main Controller PCB.

E315-0541-00 Image process device timeout error

Detection Description Decompression of JPEG was not completed within the specified period of time (120 sec).
Remedy [Related parts]
-Main Controller PCB
 Remedy [Related parts] R1.00
- Harness between the Reader Controller PCB and Main Controller PCB
- Main Controller PCB
- Reader Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Reinstall the latest system software using SST or a USB flash drive.
2. Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E350-0001-00 System error

Detection Description System error
Remedy Contact to the sales company.

E350-0002-00 System error

Detection Description System error
Remedy Contact to the sales company.

E350-0003-00 System error

Detection Description System error
Remedy Contact to the sales company.

E350-3000-00 System error

Detection Description System error
Remedy Contact to the sales company.

E351-0000-00 System error

Detection Description Main Controller PCB communication error.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E354-0001-00 System error

Detection Description System error
Remedy Contact the service company office

E354-0002-00 System error

Detection Description System error
Remedy Contact to the sales company.

E355-0001-00 System error

Detection Description System error
Remedy Contact the service company office

E355-0002-00 System error

Detection Description System error
Remedy Contact to the sales company.

E355-0003-00 System error

Detection Description System error
Remedy Contact to the sales company.
E501-0000-02 Communication error (Finisher-J1)
Detection Description A communication error between the host machine and the Finisher was detected.
Remedy [Related parts]
- Harnesses and connectors from the DC Controller PCB to the Finisher Controller PCB
- Finisher Controller PCB (PCB1)
- DC Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check/replace the harness and connector between the DC Controller PCB and the Finisher
Controller PCB.
2. Replace the Finisher Controller PCB.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
3. Replace the DC Controller PCB.
[Reference] Before replacing the DC Controller PCB, back up the service mode data and restore
the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E505-0001-02 Finisher data error (Finisher-J1)

Detection Description The data read from Finisher Controller PCB has an error. (The read data doesn't match with the
written data.)
Remedy [Related parts] Finisher Controller PCB (PCB1)
[Remedy] Check/replace the Finisher Controller PCB (PCB1).
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E514-0002-02 Assist Motor error (Finisher-J1)

Detection Description - The Assist HP Sensor was not turned ON although 3 seconds had passed after the Assist Motor
operation started.
- The Assist HP Sensor was not turned ON when starting operation.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Assist HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Assist Motor
- Assist HP Sensor (PS7)
- Assist Motor (M5)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E514-8001-02 Assist Motor error

Detection Description The Assist HP Sensor was not turned OFF although 1 second had passed after the Assist Motor
operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Assist HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Assist Motor
- Assist HP Sensor (PS7)
- Assist Motor (M5)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.
 - The last paper fold operation is not finished when driving the Paddle Motor.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Paper Fold HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Paddle Motor
- Paper Fold HP Sensor (PS8)
- Paddle Motor (M10)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E516-0002-02 Paddle Motor error (Finisher-J1)

Detection Description - The Paper Fold HP Sensor was not turned ON although 3 seconds had passed after the Paddle
Motor operation started.
- The last paper fold operation is not finished when driving the Paddle Motor.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Paper Fold HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Paddle Motor
- Paper Fold HP Sensor (PS8)
- Paddle Motor (M10)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E530-8001-02 Rear Alignment Motor error

Detection Description The Rear Alignment Plate HP Sensor was not turned OFF although 1 second had passed after
the Rear Alignment Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Rear Alignment Plate HP
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Rear Alignment Motor
- Rear Alignment Plate HP Sensor (PS5)
- Rear Alignment Motor (M4)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.
 Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Rear Alignment Plate HP
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Rear Alignment Motor
- Rear Alignment Plate HP Sensor (PS5)
- Rear Alignment Motor (M4)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E531-8001-02 Stapler Motor error

Detection Description The Staple HP Sensor was not turned OFF although 0.4 seconds had passed after the Stapler
Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Unit
- Stapler Unit (including the Stapler Motor and the Staple HP Sensor)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E531-8002-02 Stapler Motor error

Detection Description The Staple HP Sensor was not turned ON although 0.4 seconds had passed after the Stapler
Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Unit
- Stapler Unit (including the Stapler Motor and the Staple HP Sensor)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.
 Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Shift HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Shift Motor
- Stapler Shift HP Sensor (PS11)
- Stapler Shift Motor (M7)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E532-8002-02 Stapler Shift Motor error

Detection Description The Stapler Shift HP Sensor was not turned ON although 10 seconds had passed after the Stapler
Shift Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Shift HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Stapler Shift Motor
- Stapler Shift HP Sensor (PS11)
- Stapler Shift Motor (M7)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E535-0001-02 Return Belt Motor error (Finisher-J1)

Detection Description The Return Belt HP Sensor was not turned OFF although 1 second had passed after the Return
Belt Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Return Belt HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Return Belt Motor
- Return Belt HP Sensor (PS3)
- Return Belt Motor (M2)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E535-0002-02 Return Belt Motor error (Finisher-J1)

Detection Description The Return Belt HP Sensor was not turned ON although 1 second had passed after the Return
Belt Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Return Belt HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Return Belt Motor
- Return Belt HP Sensor (PS3)
- Return Belt Motor (M2)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
 Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Front Alignment Plate HP
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Front Alignment Motor
- Front Alignment Plate HP Sensor (PS4)
- Front Alignment Motor (M3)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E537-8002-02 Front Alignment Motor error

Detection Description The Front Alignment Plate HP Sensor was not turned ON although 5 seconds had passed after
the Front Alignment Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Front Alignment Plate HP
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Front Alignment Motor
- Front Alignment Plate HP Sensor (PS4)
- Front Alignment Motor (M3)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E540-8001-02 Tray Shift Motor error

Detection Description The Stack Tray Paper Height Sensor was not turned ON although 5 seconds had passed after the
Tray Shift Motor operation started.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stack Tray Paper Height
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Tray Shift Motor
- Stack Tray Paper Height Sensor (PS9)
- Tray Shift Motor (M6)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.
 started in the tray down operation.
The Front Alignment Plate HP Sensor was not turned OFF after the tray was moved down in the
paper level detection operation.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Stack Tray Paper Height
Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Tray Shift Motor
- Stack Tray Paper Height Sensor (PS9)
- Tray Shift Motor (M6)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E551-0001-02 Error in the Inlet Cooling Fan of the Finisher (Finisher-J1)

Detection Description When the lock signal is detected 300 msec at the time of fan drive, Retry of the drive is executed.
At the time of retry, the lock signal is detected 100 msec.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the nlet Cooling Fan
- Inlet Cooling Fan (FM1)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E551-0002-02 Error in the Inlet Cooling Fan of the Finisher (Finisher-J1)

Detection Description The lock signal is detected 300 msec more while the fan stops.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the nlet Cooling Fan
- Inlet Cooling Fan (FM1)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.

E577-0002-02 Paddle Motor error (Finisher-J1)

Detection Description - The Paddle HP Sensor was not turned ON although 1 second had passed after the Paddle Motor
operation started.
- The last paddle operation is not finished when driving the Paddle Motor.
Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Paddle HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Paddle Motor
- Paddle HP Sensor (PS2)
- Paddle Motor (M10)
- Finisher Controller PCB (PCB1)
[Remedy] Check/replace the corresponding harnesses/cables or connectors or the parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
 Remedy [Related parts]
- Harnesses and connectors from the Finisher Controller PCB to the Paddle HP Sensor
- Harnesses and connectors from the Finisher Controller PCB to the Paddle Motor
- Paddle HP Sensor (PS2)
- Paddle Motor (M10)
- Finisher Controller PCB (PCB1)
[Points to note at work] When the Swing Guide Safety Switch (SW102) turns on at the detection
timing of this error, this error code may be displayed. Accordingly, perform the following work before
checking the related parts.
1. Check whether there is not the malfunction in the swing guide unit.
2. Check whether there is not the malfunction in the Swing Guide Safety Switch (SW102).
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> When Replacing
the Parts" in the Service Manual.

E602-0020-00 FlashRom error

Detection Description Corruption of database managing user mode/service mode data was detected.
Remedy [Related parts]
-Main Controller PCB
[Remedy]While this error occurs, backup of the setting values is disabled.
In addition, it may not be recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. Turn OFF and then ON the main power.
2. Enter safe mode using (2+8) startup, and format the FlashRom using a USB flash drive.
3. Replace the Main Controller PCB.

E602-0211-00 FlashRom error

Detection Description An error was detected in the storage area of image data after startup. (File could not be written in
the FlashRom after startup or I/O error after startup)
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Although the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to
4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "2", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to "Appendix> Backup Data List" in the System
Service Manual.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "2", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power to delete the data in the corresponding partition.
5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode
using (2+8) startup. Then format the FlashRom using a USB flash drive.
6. Check/replace the related parts.
[Reference] When replacing the Main Controller PCB, back up the setting values by referring to
"Chapter 5. Adjustment> Actions when Replacing the Parts> Main Controller" in the Service
Manual.

E602-1371-00 System verification error

Detection Description At startup, a verification error occurred due to invalid data of an AddOn login application.
Remedy [Remedy]
1. Set the following service mode setting value to 4:
COPIER > FUNCTION > CREAR > JV-TYPE
 -Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E604-1024-00 Faulty/insufficient image memory (Main Controller PCB1)

Detection Description No necessary memory at Main Controller PCB 1
Remedy [Related parts]
-Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E604-1536-00 Faulty/insufficient image memory (Main Controller PCB1)

Detection Description No necessary memory at Main Controller PCB 1
Remedy [Related parts]
-Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E613-0512-00 Faulty/insufficient image memory

Detection Description No necessary memory at Main Controller PCB
Remedy [Related parts]
- Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E613-1024-00 Faulty/insufficient image memory

Detection Description No necessary memory at Main Controller PCB
Remedy [Related parts]
- Main Controller PCB
[Remedy]Replace the Main Controller PCB

E613-1536-00 Faulty/insufficient image memory

Detection Description No necessary memory at Main Controller PCB
Remedy [Related parts]
- Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E613-2048-00 Memory error

Detection Description Memory of the Main Controller PCB is faulty.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Replace the Main Controller PCB.

E617-0001-00 Main Controller PCB detection error

Detection Description Failed to recognize the Main Controller PCB. The Main Controller PCB was not formatted. Bootable
was not found on the Main Controller PCB.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared.
- Reinstall the necessary application software once the error is cleared.
1. Turn OFF and then ON the main power.
2. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared.
- Reinstall the necessary application software once the error is cleared.
1. Turn OFF and then ON the main power.
2. Replace the Main Controller PCB.

E617-0071-00 Start system verification function error

Detection Description At normal startup, an error may occur due to invalid data of the firmware for startup.
When this error occurs, the system has not been started normally. Therefore, it is not recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
Perform the following in the order while checking whether the error is cleared.
1. Start the machine in safe mode, and reinstall the system using a USB flash drive.
* [2]: Select Update (Overwrite all) to update the system.
2. Replace the Main Controller PCB, and reinstall the system software using a USB flash drive.

E617-0072-00 Start system verification function error

Detection Description At normal startup, an error may occur due to invalid data of the firmware for safe mode startup.
When this error occurs, the system has not been started normally. Therefore, it is not recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
1. Replace the Main Controller PCB and reinstall the system using a USB flash drive.

E617-0073-00 Start system verification function error

Detection Description At startup in safe mode, an error may occur due to invalid data of the startup firmware.
When this error occurs, the system has not been started normally. Therefore, it is not recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
1. Replace the Main Controller PCB and reinstall the system using a USB flash drive.

E617-0074-00 Start system verification function error

Detection Description At startup in safe mode, an error may occur due to invalid data of the firmware for safe mode
startup.
When this error occurs, the system has not been started normally. Therefore, it is not recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
1. Replace the Main Controller PCB and reinstall the system using a USB flash drive.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "1", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0111-00 File system error on Main Controller PCB

Detection Description Error in system area (file could not be written in the area after startup, or I/O error after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "1", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0201-00 File system error on Main Controller PCB

Detection Description Error in system area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "2", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0211-00 File system error on Main Controller PCB

Detection Description Error in system area (file could not be written in the area after startup, or I/O error after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "2", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "3", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0311-00 File system error on Main Controller PCB

Detection Description Error in system area (file could not be written in the area after startup, or I/O error after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "3", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0401-00 File system error on Main Controller PCB

Detection Description Error in logical partition (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "4", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.

E617-0411-00 File system error on Main Controller PCB

Detection Description Error in logical partition (file could not be written in the area after startup, or I/O error after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "4", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "5" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "5" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0511-00 File system error on Main Controller PCB

Detection Description Error in image management area (file could not be written in the area after startup, or I/O error
after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "5" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "5" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0601-00 File system error on Main Controller PCB

Detection Description Error in application area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "6" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "6" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 - Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "6" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "6" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0701-00 File system error on Main Controller PCB

Detection Description Error in PDL resource area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "7" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "7" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0711-00 File system error on Main Controller PCB

Detection Description Error in PDL resource area (file could not be written in the area after startup, or I/O error after
startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "7" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "7" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "8" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in System Service Manual and obtain necessary backup
data.
4. Select "8" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0811-00 File system error on Main Controller PCB

Detection Description Error in Forced Hold pint work area (file could not be written in the area after startup, or I/O error
after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "8" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in System Service Manual and obtain necessary backup
data.
4. Select "8" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-0901-00 File system error on Main Controller PCB

Detection Description Error in volatile data general area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "9" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "9" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "9" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "9" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1001-00 File system error on Main Controller PCB

Detection Description Error in all area related to SEND (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "10" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "10" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1011-00 File system error on Main Controller PCB

Detection Description Error in all area related to SEND (file could not be written in the area after startup, or I/O error after
startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "10" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "10" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "11" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "11" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1111-00 File system error on Main Controller PCB

Detection Description Error in non-volatile data general area (file could not be written in the area after startup, or I/O error
after startup).
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "11" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "11" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1201-00 File system error on Main Controller PCB

Detection Description Error in work area for update (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "12" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "12" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "12" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "12" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1301-00 File system error on Main Controller PCB

Detection Description Error in license-related area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "13" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "13" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1311-00 File system error on Main Controller PCB

Detection Description Error in license-related area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "13" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "13" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "14" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "14" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-1411-00 File system error on Main Controller PCB

Detection Description Error in SWAP area (initialization failed at startup, or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "14" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then
turn OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "14" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-4000-00 File system error on Main Controller PCB

Detection Description OS could not be recognized.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-4002-00 File system error on Main Controller PCB

Detection Description OS kernel was not found.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-4010-00 File system error on Main Controller PCB

Detection Description OS in safe mode could not be recognized.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-4012-00 File system error on Main Controller PCB

Detection Description Kernel in safe mode was not found.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-9001-00 File system error on Main Controller PCB

Detection Description Error in memory allocation/invalid memory at startup.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-9003-00 File system error on Main Controller PCB

Detection Description Parameter error at startup.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-9005-00 Corruption detected in alternative area to SRAM on Main Controller PCB

Detection Description Error in accessing the data area at startup.
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.
 the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Perform Remedies 1 through 4 because the error may occur again although it is cleared by "HD-
CHECK".
1. Check the related harness/cable and connector.
2. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in Service Manual and obtain necessary backup data.
4. Select "0" in "COPIER> FUNCTION> SYSTEM> CHK-TYPE", execute "HD-CLEAR", then turn
OFF and ON the main power to delete the data in the corresponding partition.
5. Enter safe mode using (2+8) startup, and reinstall the system software using a USB flash drive.
6. Replace the Main Controller PCB.

E617-FF01-00 Main Controller PCB error

Detection Description Error in Main Controller PCB (Unidentified) (initialization failed at startup or I/O error at startup).
When this error occurs, the system has not been started normally, so it may not be recorded in
the error log.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in order while checking whether the error is cleared. Perform
Remedies 1 through 3 because the error may occur again although it is cleared by "HD-CHECK".
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", execute "HD-CHECK", then turn
OFF and ON the main power.
3. See "Appendix > Backup Data List" in System Service Manual and obtain necessary backup
data.
4. Replace the Main Controller PCB.

E674-0001-07 Fax Board communication error

Detection Description An error was detected for the specified number of times in communication with the Fax Board.
Remedy [Related parts]
- Harness between the Fax Board and the Main Controller PCB
- Fax Board
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.

E674-0002-07 Fax Board communication error

Detection Description An error was detected for the specified number of times in communication with the Fax Board.
Remedy [Related parts]
- Harness between the Fax Board and the Main Controller PCB
- Fax Board
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.

E674-0004-07 Fax Board communication error

Detection Description A communication error occurred when accessing the modem IC used for fax.
Remedy [Related parts]
- Harness between the Fax Board and the Main Controller PCB
- Fax Board
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.
 - Harness between the Fax Board and the Main Controller PCB
- Fax Board
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.

E674-0010-07 Fax Board communication error

Detection Description A communication error occurred when opening the Timer Device used for fax.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E674-0011-07 Fax Board communication error

Detection Description A communication error occurred when starting the Timer Device used for fax.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E674-0020-07 Fax Board communication error

Detection Description An error occurred in the modem IC used for fax.
Remedy [Related parts]
- Harness between the Fax Board and the Main Controller PCB
- Fax Board
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.

E674-0021-07 Fax Board communication error

Detection Description A Fax Board for non-supported modem has been connected.
Remedy Replace it with a genuine Fax Board (for 1-line, 2-line, or 3/4-line).

E674-0030-07 Fax Board communication error

Detection Description Check sum error
Remedy System software download for 2 line FAX

E674-0100-07 Fax Board communication error

Detection Description After completion of fax communication, writing of the communication information (log) failed, and
the log could not be read.
Remedy Turn OFF and then ON the main power.
If it occurs when the power is turned OFF and then ON after executing FAX > Clear > ALL, execute
FAX > Clear > ALL and turn OFF and then ON the power again.
[CAUTION] The previous communication information (log) will be cleared by turning OFF and then
ON the main power.

E674-0300-07 Fax configuration error

Detection Description It was detected that there was a Fax Board for multiple lines installed while the IP Fax license was
enabled.
Remedy 1. Remove the Fax Board for multiple lines to use the machine as an IP Fax model.
2. Uninstall the IP Fax license to use the machine as a G3 Fax model.

E674-0301-07 Fax configuration error

Detection Description It was detected that there was no 1-line Fax Board installed while the IP Fax license was enabled.
Remedy 1. Install the Fax Board (1-line) to use the machine as an IP Fax model.
2. Uninstall the IP Fax license and install the G3 Fax Board to use the machine as a G3 Fax
model.S15
 2. Exhaust fan replacement

E677-0003-00 Print server error

Detection Description An error in the fan of the Print Server was detected.
Remedy [Related parts]
- Print Server Fan
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.

E677-0004-00 Print server error

Detection Description Abnormality detected on the CPU fan operation of printer server
Remedy 1. Check supplying power to the CPU fan
2. CPU fan replacement

E677-0010-00 Print server error

Detection Description Failure was detected in operation of the CPU fan on the print server.
Remedy 1. Replace the board of the print server.
2. Reinstall the Print Server (For details, refer to "Service Manual image PASS P2.")

E677-0080-00 Print server error

Detection Description Error is detected at the Mother Board check when print server is started.
Remedy 1. Check the cable connection and turn OFF and then ON the power.
2. Reinstall the print server (For details, refer to "Service Manual image PASS P2.")

E711-0001-05 UFDI communication error

Detection Description Communication system error (reception time out error/checksum error etc.)
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E713-0011-05 Erroneous communication with finisher (reception error)

Detection Description The communication does not restart by the error retry after the communication failure with the
finisher.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E713-0020-05 Erroneous communication with finisher (reception data error)

Detection Description The communication does not restart by the error retry after the communication failure with the
finisher.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E713-0022-05 Erroneous communication with finisher (reception data error)

Detection Description The communication does not restart by the error retry after the communication failure with the
finisher.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Finisher Controller PCB. (PCB1/
PCB101)
- Finisher Controller PCB (PCB1/PCB101)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Finisher Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E716-0000-05 Erroneous communication with cassette pedestal

Detection Description After the presence of a cassette pedestal has been detected, the communication fails to be normal
for 5 sec.
Remedy [Related parts]
- Cassette Feeding Unit-AN1:Harness connecting from the DC Controller PCB (UN2/J325) to the
Pedestal Controller PCB (UN101/J32)
- High Capacity Cassette Feeding Unit-B1:Harness connecting from the DC Controller PCB (UN2/
J338) to the High-capacity Cassette Driver PCB (UN104/J31)
- Pedestal Controller PCB (UN101)/High-capacity Cassette Driver PCB (UN104)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Pedestal Controller PCB (UN101)/High-capacity Cassette Driver PCB (UN104).
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 connected when the power is turned ON.
Remedy Check the connection between charging management equipment and machine, and check that
the Cable is not open-circuit.
Clear the error while the charging management equipment is connected to operate and when
switching to the operation without charging management equipment.
(To prevent the misuse by removing the charging management equipment, this error code is
displayed.)

E719-0002-00 Error in Coin Vendor.

Detection Description Error in IPC when CoinVendor is running.
- In the case of disconnection of IPC or an error in which IPC communication failed to be recovered.
- When disconnection of the pickup delivery signal is detected.
- When illegal connection is detected (short-circuit with Tx and Rx of IPC)
Remedy Check the connection between charging management equipment and machine, and check that
the Cable is not open-circuit.
Clear the error while the charging management equipment is connected to operate and when
switching to the operation without charging management equipment.
(To prevent the misuse by removing the charging management equipment, this error code is
displayed.)

E719-0003-00 Error in Coin Vendor.

Detection Description - In the case of communication error with the coin vendor while obtaining the unit price at start-up.
Remedy Check the connection between charging management equipment and machine, and check that
the Cable is not open-circuit.
Clear the error while the charging management equipment is connected to operate and when
switching to the operation without charging management equipment.
(To prevent the misuse by removing the charging management equipment, this error code is
displayed.)

E719-0004-00 Coin vendor error

Detection Description The coin vendor was connected to a model that does not support the coin vendor
Remedy 1. Disconnect the coin vendor

E719-0031-00 Error in serial communication at the start of the New Card Reader
Detection Description Failure in communication with the serial New Card Reader at start-up.
Remedy - Check if the cable of the serial New Card Reader is disconnected.
- Take out the serial New Card Reader.
- COPIER > Function > CLEAR > CARD
- COPIER > Function > CLEAR > ERR

E719-0032-00 Error in serial communication at the start of the New Card Reader
Detection Description Communication failed in the middle of the operation although communication with the serial New
Card Reader was successful at start-up.
Remedy - Check if the cable of the serial New Card Reader is disconnected.

E719-0041-00 Coin vendor error

Detection Description Communication with the coin vendor could not be established at startup of the host machine.
(Charge mode (COIN = 6) has been set.)
Remedy 1. If it operates in charge mode (COIN = 6)
- Check that it is the supported charging management equipment.
- Check the cable to be connected.
- Check the power of the charging management equipment.
2. If charge mode is canceled
- Select COPIER> OPTION> ACC> COIN> "0", and turn OFF and then ON the main power.
 Remedy 1. If it operates in charge mode (COIN = 6)
- Check that it is the supported charging management equipment.
- Check the cable to be connected.
- Check the power of the charging management equipment.
2. If charge mode is canceled
- Select COPIER> OPTION> ACC> COIN> "0", and turn OFF and then ON the main power.

E730-D001-00 Error in XPS processing

Detection Description An error occurred when processing the XPS.
Remedy Perform the following in the order while checking whether the error is cleared.
1. Restart the host machine and perform the job again.
2. Format the strage and reinstall the system software using SST or a USB flash drive.
3. Check/replace the related harness/cable, connector and parts.

E731-3000-00 Main Controller PCB error

Detection Description Unable to recognize the SURF Board.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E731-3001-00 Main Controller PCB error

Detection Description Failure of SURF initialization.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E731-3002-00 Main Controller PCB error

Detection Description Failure of SURF initialization.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E731-3015-00 Main Controller PCB error

Detection Description Video data is not transmitted to CL1-G even though there is no problem in the software.
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E732-0001-04 Communication error

Detection Description A communication error between the Reader Controller PCB and the Main Controller PCB was
detected.
Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller PCB (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
 Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller PCB (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E732-0020-00 Communication error

Detection Description A communication error between the Reader Controller PCB and the Main Controller PCB was
detected.
Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller PCB (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E732-0021-00 Communication error

Detection Description A communication error between the Reader Controller PCB and the Main Controller PCB was
detected.
Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller PCB (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E732-0022-00 Communication error

Detection Description A communication error between the Reader Controller PCB and the Main Controller PCB was
detected.
Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller PCB (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
 Remedy [Related parts]
- Harness between the Reader Controller PCB (J109) and the Main Controller (UN14/J4031)
- Reader Controller PCB
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the Reader Controller PCB, back up the service mode data (approx.
2 min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES

E732-0F01-04 Communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E732-0001 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E732-0F20-00 Communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E732-0020 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E732-0F21-00 Communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E732-0021 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E732-0F22-00 Communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E732-0022 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E732-0F23-04 Communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E732-0023 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E732-8888-00 Communication error

Detection Description Scanner for a different model was detected at communication with the Reader.
Remedy Replace the Reader Unit with the one for this model.

E733-0000-05 Printer communication error

Detection Description A communication error between the DC Controller PCB and the Main Controller PCB was detected
at startup.
Remedy [Related parts]
- Harnesses between the DC Controller PCB and the Main Controller PCB
- DC Controller PCB
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
 - Harnesses between the DC Controller PCB and the Main Controller PCB
- DC Controller PCB
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E733-0002-05 Printer communication error

Detection Description Signal error was detected after establishment of communication between the DC Controller PCB
and the Main Controller PCB.
Remedy [Related parts]
- Harnesses between the DC Controller PCB and the Main Controller PCB
- DC Controller PCB
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E733-0010-05 Printer communication error

Detection Description A communication error between the DC Controller PCB and the Main Controller PCB was detected.
Remedy [Related parts]
- Harnesses between the DC Controller PCB and the Main Controller PCB
- DC Controller PCB
- Main Controller PCB
[Remedy] Check/replace the related harness/cable, connector and parts.
[Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E733-0F00-05 Printer communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E733-0000 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E733-0F01-05 Printer communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E733-0001 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E733-0F02-05 Printer communication error

Detection Description Communication error that can be recovered by reboot
If it is detected again immediately after reboot, E733-0002 is generated.
Remedy It is not necessary to perform a remedy because the machine is automatically rebooted after log
collection.

E733-F000-05 Printer communication error

Detection Description Disconnection of a cable between the Main Controller PCB and the DC Controller PCB was
 Remedy [Remedy] Check/replace the harness between the DC Controller PCB and the Main Controller
PCB.

E733-F002-05 Printer communication error

Detection Description A communication error between the Main Controller PCB and the Laser Driver PCB was detected.
Remedy [Related parts]
- Flat Cable between the Main Controller (UN14/J7201) and the Laser Driver PCB (UN23/J601)
- Laser Scanner Assembly
- Main Controller PCB (UN14)
[Remedy] Check/replace the related harness/cable, connector and parts.

E743-0000-05 DDI communication error

Detection Description The Reader Controller PCB detected the communication error between the Main Controller PCB
and the Reader Controller PCB.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2) to the Reader Controller PCB (UN_B01).
- Reader Controller PCB (UN_B01)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Reader Controller PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E744-2000-00 Controller firmware mismatch

Detection Description Invalid controller firmware was detected.
Remedy [Related parts]
- SOFT-ID PCB
[Remedy]Replace the SOFT-ID PCB with the one for this model.

E744-5000-07 Mismatch of software version for fax

Detection Description After the Fax Board (option) has been installed, mismatch of version of software in the Fax Board
was detected at transmission and reception.
Remedy Upgrade the system software version to the latest one.

E748-2000-00 Main Controller PCB access error

Detection Description Main Controller PCB Chip access error.
Remedy [Related parts]
- Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-2001-00 Main Controller PCB access error

Detection Description Main Controller PCB memory access error.
Remedy [Related parts]
- Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-2021-00 Main Controller PCB access error

Detection Description Main controller board access errors
Remedy [Related parts]
 -Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-2024-00 Main Controller PCB access error

Detection Description Main controller board access errors
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-2025-00 Main Controller PCB access error

Detection Description Main controller board access errors
Remedy [Related parts]
- Bypass PCB
- Main Controller PCB
[Remedy] Check/replace the related connector and parts.

E748-2026-00 Main Controller PCB access error

Detection Description Main controller board access errors
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-4910-00 Main Controller PCB access error

Detection Description Main controller board access errors
Remedy [Related parts]
-Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E748-7021-00 Start system verification function error

Detection Description At startup, a verification error occurred due to invalid data of OS kernel (for normal startup).
This error is not recorded in the error log as the system has not been started normally when this
error occurs.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
1. Replace the Main Controller PCB and reinstall the system using a USB flash drive.

E748-7022-00 Start system verification function error

Detection Description At startup, a verification error occurred due to invalid data of OS kernel (for safe mode).
This error is not recorded in the error log as the system has not been started normally when this
error occurs.
Remedy [Related parts]
- Main Controller PCB
[Remedy]
1. Replace the Main Controller PCB and reinstall the system using a USB flash drive.

E748-9000-00 System error

Detection Description System error
Remedy Contact to the sales company.

E749-0006-00 Error due to change in hardware configuration

Detection Description Change in option configuration could not be detected.
Remedy [Remedy] Turn OFF and then ON the main power.
E760-0001-00 Main Controller PCB internal error
Detection Description An error was detected in the Main Controller PCB.
Remedy [Related parts]
- Main Controller PCB
[Remedy]Check/replace the Main Controller PCB

E804-0000-00 Power Supply Fan error

Detection Description It was detected that the Supply Fan was locked.
Remedy [Related parts]
- Harness between the AC Driver PCB (UN30/J117) and the Power Supply Cooling Fan (FM5/
J712)
- Power Supply Cooling Fan (FM5)
- AC Driver PCB (UN30)
[Remedy] Check/replace the related harness/cable, connector and parts.

E804-0000-05 Failure of the Power Supply Cooling Fan (FM5)

Detection Description When lock signal is detected for 5 sec while the Power Supply Cooling Fan (FM5) is stopped.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J117) to the Power Supply Cooling Fan
(FM5/J712)
- Power Supply Cooling Fan (FM5)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Power Supply Cooling Fan.

E804-0001-05 Unstable rotation of the Power Supply Cooling Fan (FM5)

Detection Description The fan stop signal is detected for 5 minutes or more and the retry operation fails 4 times
continuously after generating the ON signal of the Power Supply Cooling Fan (FM5).
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J117) to the Power Supply Cooling Fan
(FM5/J712)
- Power Supply Cooling Fan (FM5)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the Power Supply Cooling Fan.

E805-0000-05 Failure of the Exhaust Fan (Rear) (FM3)

Detection Description When lock signal is detected for 15 sec while the Exhaust Fan (Rear) (FM3) is stopped.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Exhaust Fan (Rear) (FM3/
J2010)
- Exhaust Fan (Rear) (FM3)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Exhaust Fan (Rear) (FM3/
J2010)
- Exhaust Fan (Rear) (FM3)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E805-0002-05 Failure of the Exhaust Fan (Front) (FM4)

Detection Description When lock signal is detected for 15 sec while the Exhaust Fan (Front) (FM4) is stopped.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Exhaust Fan (Front) (FM4/
J2009)
- Exhaust Fan (Front) (FM4)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E805-0003-05 Unstable rotation of the Exhaust Fan (Front) (FM4)

Detection Description When lock signal failed to be detected for 15 sec while the Exhaust Fan (Front) (FM4) is driven.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Exhaust Fan (Front) (FM4/
J2009)
- Exhaust Fan (Front) (FM4)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J337) to the Main Body Cooling Fan (FM6/
J441)
- Main Body Cooling Fan (FM6)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E806-0001-05 Unstable rotation of the Main Body Cooling Fan (FM6)

Detection Description When lock signal failed to be detected for 15 sec while the Main Body Cooling Fan (FM6) is driven.
* The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J337) to the Main Body Cooling Fan (FM6/
J441)
- Main Body Cooling Fan (FM6)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E806-0002-05 Failure of the Paper Cooling Fan (FM7)

Detection Description When lock signal is detected for 15 sec while the Paper Cooling Fan (FM7) is stopped.
*The same condition is detected after the error retry is performed.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Paper Cooling Fan (FM7/
J2209)
- Paper Cooling Fan (FM7)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J335) to the Paper Cooling Fan (FM7/
J2209)
- Paper Cooling Fan (FM7)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E808-0001-05 AC Driver PCB location error

Detection Description When determine the location of the AC Driver PCB, location is not corresponding at the 100V/
120V/230V.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J303) to the AC Driver PCB (UN30/J116)
- AC Driver PCB (UN30)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the AC Driver PCB.
3.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E840-0000-05 Edge Shutter Home Position error

Detection Description When the home position of the shutter is not detected
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Shutter HP Sensor
(S10/J109)
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Shutter motor
(M8/J2037)
- Fixing Film Shutter HP Sensor (S10)
- Fixing Film Shutter motor (M8)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Cooling Fan
(Rear) (FM1/J732)
- Fixing Film Cooling Fan (Rear) (FM1)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E840-0002-05 Rotation error of Fixing Film Edge Cooling Fan (Rear) (FM1)
Detection Description When the lock signal is detected for 15 sec while the fixing film cooling fan (rear) operates.
* The same status is detected again after the retry operation.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Cooling Fan
(Rear) (FM1/J732)
- Fixing Film Cooling Fan (Rear) (FM1)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E840-0003-05 Failure of Fixing Film Edge Cooling Fan (Front) (FM2)

Detection Description When the lock signal is detected for 15 sec while the fixing film edge cooling fan (front) stops.
* The same status is detected again after the retry operation.
Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Cooling Fan
(Front) (FM2/J733)
- Fixing Film Cooling Fan (Front) (FM2)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
 Remedy [Related parts]
- Harness connecting from the DC Controller PCB (UN2/J334) to the Fixing Film Cooling Fan
(Front) (FM2/J733)
- Fixing Film Cooling Fan (Front) (FM2)
- DC Controller PCB (UN2)
[Remedy]
1.Check/replace the related harness/cable, connector and parts.
2.Replace the DC Controller PCB.
[Reference]
Before replacing the DC Controller PCB, back up the service mode data and restore the backup
data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

E881-0001-00 Board over heat error

Detection Description Abnormal temperature of the Main Controller CPU was detected.
Remedy [Related parts]
- Main Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
a. If the error occurred during a service visit and then occurred again, replace the Main Controller
PCB.
b. If the error does not occur during a service visit but is found in the log:
1. Clean the inlet on the side where the fan is installed and remove dust.
2. Remove dust from the Controller fan.
3. If the space on the side where the fan is installed is less than 10 cm, ask the customer to secure
enough space.

E882-0001-05 Main Power Supply Switch error

Detection Description The main power was not turned OFF due to the solenoid in the Main Power Switch not working.
Remedy [Related parts]
- Harness between the Main Controller PCB (UN14/J502) and the Power Switch (SW1/J10)
- Power Switch (SW1)
- Main Controller PCB (UN14)
[Remedy] Perform the following in the order while checking whether the error is cleared.
a. If the fuse of the Main Controller PCB is blown out,
1. Check the harness and connector (caught cable, short circuit).
2. Check/replace the Main Controller PCB.
b. If the fuse of the Main Controller PCB is not blown out,
1. Check for any open circuit of the harness.
2. Check/replace the Main Power Supply Switch.

E996-0CA0-05 Frequent error avoidance jam (PRINTER)

Detection Description Error avoidance jam (PRINTER)
Make "000CA0" jam to be displayed as an error by setting JM-ERR-D in service mode.
Remedy [Remedy]Collect debug log and contact to the sales company.
[Reference] To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-D, and set JM-
ERR-D to 0.

E996-0CAF-05 Frequent error avoidance jam (PRINTER)

Detection Description Error avoidance jam (PRINTER)
Make "000CAF" jam to be displayed as an error by setting JM-ERR-D in service mode.
Remedy [Remedy]Collect debug log and contact to the sales company.
[Reference] To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-D, and set JM-
ERR-D to 0.
 Jam Type
Type Overview of detection Check items (in arbitrary order)
DELAY A delay jam occurs when a sensor was not turned • Remaining paper at the upstream of the target sensor
ON although a specified period of time had passed • Soiling on the target sensor
after the start of detection by the sensor. • Displacement of the target sensor position
• Failure of the target sensor
• Soiling (grease)/deterioration/failure of a drive motor located
upstream of the target sensor
• Soiling (paper dust)/deterioration/failure of a drive roller lo-
cated upstream of the target sensor
STNRY A stationary jam occurs when a sensor was not • Remaining paper near the target sensor
turned OFF although a specified period of time had • Soiling on the target sensor
passed after the sensor was turned ON. • Displacement of the target sensor position
• Failure of the target sensor
• Soiling (grease)/deterioration/failure of a drive motor located
upstream of the target sensor
• Soiling (paper dust)/deterioration/failure of a drive roller lo-
cated upstream of the target sensor
DOOR OP A door open jam occurs when a sensor detected • Door open during printing
door open during printing operation.
COVER OP A door open jam occurs when a sensor detected • Cover open during printing
cover open during printing operation.
ADF OPEN A door open jam occurs when a sensor detected • ADF open during printing
ADF open during printing operation.
SEQUENCE A sequence jam occurs when there was an error in • Opening/closing of the door
sensor detection signal at printing operation se- • Turning OFF and then ON the power
quence. • Error near the target sensor (soiling/displacement/failure of
Since the jam may occur due to sporadic noise with the sensor, error in harness/open circuit of harness, soiling
software of each equipment or communication line (grease)/deterioration/failure of a drive motor, or soiling (pa-
(interruption of communication), failure of the part per dust)/deterioration/failure of a drive roller)
is not the cause of the jam. After the jam is removed,
the machine works.
POWER ON A power-on jam occurs when a sensor detected ON • Remaining paper in the machine
state at power-on. • Soiling on the target sensor
• Failure of the target sensor
• Foreign matter on the target sensor (paper dust, paper lint)
ERROR An error avoidance jam occurs when an error in the • Opening/closing of the door after jam removal
machine (excluding parts failure) was detected. • Turning OFF and then ON the power after jam removal
Printing operation is suspended to avoid error oc-
currence by error code; therefore, parts failure is not
the cause of the jam.
After the jam is removed, the machine works.
If it is due to parts failure, an error code instead of
the error avoidance jam is displayed on UI and
printing operation is suspended. In such case, serv-
ice technician should perform remedial work for the
error code.
SIZE ERR A size error jam occurs when the difference be- • Difference in paper size
tween the paper length detected by the Cassette • Wrong paper size setting
Guide Plate/specified on the Control Panel and the • Error in the Document Size Sensor (soiling/displacement/
length measured by the Post-Separation Sensor is failure of the sensor)
out of the specified range. • Error in the Paper Size Detection Unit (failure of mechanical
structure for size detection, failure of the Guide Plate, or fail-
ure of the Cassette Size Switch)
P-STOP Forcible stop of paper feed • Using at problem analysis.
It occurs when a sheet of paper stops at the position
 detection. • Fixing Assembly failure
Alternatively, when the second sensor after fixing • Paper Type Confirmation (Check if paper type cannot be
roller is turned ON and immediately after detection, used.)
the first sensor is detection turned OFF.

Jam screen display specification

Due to one jam code being used for multiple options, the illustration for the different option may be displayed on the jam screen.
In this case, "1/2" or similar information is displayed on top left side of the screen and this area can be pushed. This operation
can be used to switch information on the screen.

Main Unit

S24
S22

S21

S19
S6
S7
S5
S9
S1

S33

S4 S3 S34 S32 S31 S2

ACC ID Jam Code Type Sensor Name/Description Sensor ID

 Sensor
00 0104 DELAY Cassette 4 Pre-registration Sensor PS109
00 0105 DELAY Pre-Registration Sensor S5
00 0107 DELAY Fixing Outlet Sensor S19
00 0108 DELAY No.1 Delivery Sensor S21
00 0109 DELAY No.2 Delivery Sensor S22
00 0201 STNRY Cassette 1 Pickup Sensor S1
00 0202 STNRY Cassette 2 Pickup Sensor S33
00 0203 STNRY Cassette 3 Pre-registration Sensor PS108/PS101
/High Capacity Cassette Pullout
Sensor
00 0204 STNRY Cassette 4 Pre-registration Sensor PS109
00 0205 STNRY Pre-Registration Sensor S5
00 0207 STNRY Fixing Outlet Sensor S19
00 0208 STNRY No.1 Delivery Sensor S21
00 0209 STNRY No.2 Delivery Sensor S22
00 010A DELAY Reversal Sensor S24
00 010D DELAY Duplex Feed Sensor S7
00 020A STNRY Reversal Sensor S24
00 020D STNRY Duplex Feed Sensor S7
00 0A01 POWER ON Cassette 1 Pickup Sensor S1
00 0A02 POWER ON Cassette 2 Pickup Sensor S33
00 0A03 POWER ON Cassette 3 Pre-registration Sensor PS108/PS101
/High Capacity Cassette Pullout
Sensor
00 0A04 POWER ON Cassette 4 Pre-registration Sensor PS109
00 0A05 POWER ON Pre-Registration Sensor S5
00 0A07 POWER ON Fixing Outlet Sensor S19
00 0A08 POWER ON No.1 Delivery Sensor S21
00 0A09 POWER ON No.2 Delivery Sensor S22
00 0A0A POWER ON Reversal Sensor S24
00 0A0D POWER ON Duplex Feed Sensor S7
00 0B00 DOOR OP - -
00 0CA0 SEQUENCE - -
00 0CAF SEQUENCE - -
00 0D91 SIZE ERR - -
00 0CE0 SEQUENCE - -
00 0CF1 OTHER - -
00 AA01 P-STOP - -
00 AA02 P-STOP - -
00 AA03 P-STOP - -
00 AA04 P-STOP - -
00 AA05 P-STOP - -
00 AA06 P-STOP - -
00 AA07 P-STOP - -
00 AA20 P-STOP - -
00 AA21 P-STOP - -
00 AA30 P-STOP - -
00 AA31 P-STOP - -
00 AA32 P-STOP - -
00 AA50 P-STOP - -
00 AA51 P-STOP - -
00 AA70 P-STOP - -
00 AA71 P-STOP - -
00 AA72 P-STOP - -
00 AA73 P-STOP - -
00 AA99 P-STOP - -

DADF-AZ1
PI11

PI8

PI6
PI7

PI10
PI11

PI7
PI6
PI8

ACC ID Jam Code Type Sensor Name/Description Sensor ID

01 0003 DELAY Registration Sensor PI8
01 0004 STNRY Registration Sensor PI8
01 0005 DELAY Lead Sensor PI7
01 0006 STNRY Lead Sensor PI7
01 0007 DELAY Delivery Reversal Sensor PI6
01 0008 STNRY Delivery Reversal Sensor PI6
01 0044 STNRY Registration Sensor PI8
01 0045 DELAY Lead Sensor PI7
01 0046 STNRY Lead Sensor PI7
01 0047 DELAY Delivery Reversal Sensor PI6
01 0048 STNRY Delivery Reversal Sensor PI6
01 0071 OTHER - -
01 0090 ADF OPEN Document Cover Open/Closed Sensor S21
01 0091 ADF OPEN Document Cover Open/Closed Sensor S21
01 0092 COVER OP Cover Open/Closed Sensor PI10
 Inner Finisher-J1

MSW1

PS1

ACC ID Jam Code Type Sensor Name/Description Sensor ID

02 1001 DELAY Inlet Sensor PS17
02 1002 DELAY Punch Trailing Edge Sensor PCB3
02 1003 DELAY No.2 path sensor S2
02 1101 STNRY Delivery sensor PS1
02 1102 STNRY Punch Trailing Edge Sensor PCB3
02 1103 STNRY No.2 path sensor S2
02 1200 OTHER - -
02 1301 POWER ON Delivery Sensor PS1
02 1302 POWER ON Punch trailing edge sensor PCB3
02 1303 POWER ON No.2 path sensor S2
02 1304 POWER ON Inlet Sensor PS17
02 1400 COVER OP Front cover switch MSW1
02 1500 STAPLE - -
02 1601 PUNCH Punch Waste Box Sensor S4
02 1701 OTHER Delivery sensor PS1
02 1801 ERROR - -
02 1802 ERROR - -
02 1803 ERROR - -
02 1C35 ERROR - -
02 1C37 ERROR - -
02 1C40 ERROR - -
02 1C77 ERROR - -
02 1CFF OTHER - -
02 1F01 OTHER - -
02 1F32 OTHER - -
02 1F90 SEQUENCE - -

Inner 2/3_2/4_4 Hole Puncher-C1

S2

S5 S6

PCB3

S4

ACC ID Jam Code Type Sensor Name/Description Sensor ID

02 1600 PUNCH Punch HP Sensor 1/2 S5,S6
02 1C90 ERROR - -
02 1C93 ERROR - -
 Alarm Code Details
00-0085 A notice of state
A. Operation / B. Cause / -
C. Remedy

00-0246 Error code display (4-digit)

A. Operation / B. Cause / Soft counter PCB cannot write normally
C. Remedy

00-0247 Error code display (4-digit)

A. Operation / B. Cause / Soft counter PCB cannot restore data
C. Remedy

01-0001 Notification of disabled to obtain counter values for a certain period of time
A. Operation / B. Cause / Counter information is not set to UGW
C. Remedy * Not displayed on service mode history due to the alarm being generated by UGW

01-0002 No change in device status after specified period of time has passed (RDS server creates)
A. Operation / B. Cause / -
C. Remedy

01-0004 Notification of IP address change

A. Operation / B. Cause / IP address has been changed
C. Remedy * Not displayed on service mode history due to the alarm being generated by UGW

01-0005 Restricted operation notification

A. Operation / B. Cause / The device entered limited function mode for some reason.
C. Remedy * Not displayed on service mode history due to the alarm being generated by UGW

04-0010 Notification of jam left untouched

A. Operation / B. Cause / Jam is left untouched
C. Remedy * Not displayed on service mode history due to the alarm being generated by UGW

04-0011 Cassette 1 Paper Feed Retry error

A. Operation / B. Cause / Movement: Nothing in particular.
C. Remedy Cause: The paper does not picked up even if the paper feed retry operation is carried out.
Measures: Check the pick-up/paper feed/separation rollers. -> Check whether a scrap of paper
remains around the paper feed area or not.

04-0012 Cassette 2 Paper Feed Retry error

A. Operation / B. Cause / Movement: Nothing in particular.
C. Remedy Cause: The paper does not picked up even if the paper feed retry operation is carried out.
Measures: Check the pick-up/paper feed/separation rollers. -> Check whether a scrap of paper
remains around the paper feed area or not.

04-0013 Cassette 3 Paper Feed Retry error

A. Operation / B. Cause / Movement: Nothing in particular.
C. Remedy Cause: The paper does not picked up even if the paper feed retry operation is carried out.
Measures: Check the pick-up/paper feed/separation rollers. -> Check whether a scrap of paper
remains around the paper feed area or not.

04-0014 Cassette 4 Paper Feed Retry error

A. Operation / B. Cause / Movement: Nothing in particular.
C. Remedy Cause: The paper does not picked up even if the paper feed retry operation is carried out.
 Measures: Check the pick-up/paper feed/separation rollers. -> Check whether a scrap of paper
remains around the paper feed area or not.

09-0013 Drum memory detection alarm

A. Operation / B. Cause / Cause: The memory of the Drum Unit could not be detected.
C. Remedy Measures:
1. Remove and then install the Drum Unit.
2. Check the contact point of the Drum Unit Memory (UN74).
3. Disconnect and then connect the connector (J1) of the Drum Unit New/Old Connector PCB.
4. Check the connector (J2060) between the DC Controller PCB (UN2) and the Drum Unit
New/Old Connector PCB.
5. Disconnect and then connect the connector (J334) of the DC Controller PCB (UN2).
6. Replace the Drum Unit.
7. Replace the Drum Unit New/Old Connector PCB.

10-0001 Toner Low (Black) alarm

A. Operation / B. Cause / Low toner was detected and UGW generated an alarm.
C. Remedy * Not displayed on service mode history due to the alarm being generated by UGW

10-0020 Toner prior notification alarm

A. Operation / B. Cause / The life value of a target part reached the number of days left as set in COPIER > OPTION > PM-
C. Remedy DLV-D > TONER-K.

10-0094 Toner memory detection alarm

A. Operation / B. Cause / Cause: Memory of toner could not be detected.
C. Remedy Measures:
1. Remove and then install the Toner Bottle.
2. Check for any scar or soiling on the memory area of the Toner Bottle.
3. Check the connector (J160, J42, J124) between the Bottle ROM PCB (UN75) and the DC
Controller PCB (UN2).
4. Check for any soiling or damage on the Bottle ROM PCB (UN75).
5. Disconnect and then connect the connector (J333) of the DC Controller PCB (UN2).
6. Replace the Toner Bottle.

10-0100 Toner cartridge replace notice

A. Operation / B. Cause / The replacement of the Toner Cartridge was detected.
C. Remedy

10-0404 Toner Bottle empty alarm

A. Operation / B. Cause / When the Toner Bottle empty was detected
C. Remedy

10-F020 Toner (Bk) high consumption alarm

A. Operation / B. Cause / It was detected that the target part is at a high level of daily consumption.
C. Remedy

11-0001 Waste Toner Container full

A. Operation / B. Cause / Movement: The host machine stops with a message displayed on the Control Panel
C. Remedy Cause: The Waste Toner counter shows full
Remedy: Replace the Waste Toner Container.

11-0010 Waste Toner Container prior notification alarm

A. Operation / B. Cause / Operation; A message is displayed on the Control Panel (printing is still possible)
C. Remedy Cause: The following two conditions were met.
- Waste Toner Full Level Sensor Detection
- The threshold number of days left as set in COPIER > OPTION > PM-DLV-D > WST-TNR was
11-F010 Waste Toner Container high consumption alarm
A. Operation / B. Cause / It was detected that the target part is at a high level of daily consumption.
C. Remedy

13-0023 For R&D

A. Operation / B. Cause /
C. Remedy

13-0027 For R&D

A. Operation / B. Cause /
C. Remedy

13-002B For R&D

A. Operation / B. Cause /
C. Remedy

13-0FFD For R&D

A. Operation / B. Cause /
C. Remedy

13-0FFF For R&D

A. Operation / B. Cause /
C. Remedy

31-0005 Environment Sensor reading alarm

A. Operation / B. Cause / Movement: It becomes as follow: environment temperature= 0 degC, environment humidity= 0%.
C. Remedy Cause: Connection of the Environment Sensor cannot be detected.
Measures:
1) Check the connection of the Environment Sensor (THU1).
2) Replace the Environment Sensor (THU1).

31-0010 The configuration of an option controlled by the Main Controller has been changed
A. Operation / B. Cause / A change in configuration of an option such as a change in the configuration of the Fax Board, a
C. Remedy change in the configuration of the Voice Board, or a change in the configuration of the option
STORAGE, which requires turning OFF and then ON the power, was detected.
Detection condition/timing:At the time of startup only
Remedy:Turn OFF and then ON the main power.

31-0106 For R&D

A. Operation / B. Cause / -
C. Remedy

31-0116 For R&D

A. Operation / B. Cause / -
C. Remedy

31-0126 For R&D

A. Operation / B. Cause / -
C. Remedy

31-0136 For R&D

A. Operation / B. Cause / -
C. Remedy

31-01F1 For R&D

31-01F3 For R&D
A. Operation / B. Cause / -
C. Remedy

31-01F4 For R&D

A. Operation / B. Cause / -
C. Remedy

31-01F5 For R&D

A. Operation / B. Cause / -
C. Remedy

31-01F6 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0001 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0002 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0003 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0004 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0005 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0006 For R&D

A. Operation / B. Cause / -
C. Remedy

37-0007 For R&D

A. Operation / B. Cause / -
C. Remedy

37-1000 For R&D

A. Operation / B. Cause / -
C. Remedy

37-2000 For R&D

A. Operation / B. Cause / -
C. Remedy

38-0001 For R&D

A. Operation / B. Cause / -
C. Remedy
40-0073 Drum Unit (K) prior notification alarm
A. Operation / B. Cause / The life value of a target part reached the number of days left as set in COPIER > OPTION > PM-
C. Remedy DLV-D > PT-DRM.

40-0076 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0077 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0079 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0080 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0081 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0082 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0083 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0084 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0085 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0086 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0087 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0088 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0089 For R&D

A. Operation / B. Cause / -
C. Remedy
40-0123 For R&D
A. Operation / B. Cause / -
C. Remedy

40-0125 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0380 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0450 For R&D

A. Operation / B. Cause / -
C. Remedy

40-0483 For R&D

A. Operation / B. Cause / -
C. Remedy

43-0013 Transfer Roller replacement completion alarm

A. Operation / B. Cause / The Transfer Roller counter was cleared.
C. Remedy

43-0073 Drum Unit replacement completion alarm

A. Operation / B. Cause / The replacement of the Drum Unit was detected.
C. Remedy

43-0076 Fixing Assembly replacement completion alarm

A. Operation / B. Cause / The Fixing Assembly counter was cleared.
C. Remedy

43-0077 Multi-purpose Tray Feed Roller replacement completion alarm

A. Operation / B. Cause / The Multi-purpose Tray Feed Roller counter was cleared.
C. Remedy

43-0079 Cassette 1 Pickup Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 1 Pickup Roller counter was cleared.
C. Remedy

43-0080 Cassette 1 Feed Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 1 Feed Roller counter was cleared.
C. Remedy

43-0081 Cassette 1 Separation Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 1 Separation Roller counter was cleared.
C. Remedy

43-0082 Cassette 2 Pickup Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 2 Pickup Roller counter was cleared.
C. Remedy

43-0083 Cassette 2 Feed Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 2 Feed Roller counter was cleared.
C. Remedy
43-0086 Cassette 3 Feed Roller replacement completion alarm
A. Operation / B. Cause / The Cassette 3 Feed Roller counter was cleared.
C. Remedy

43-0087 Cassette 3 Separation Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 3 Separation Roller counter was cleared.
C. Remedy

43-0088 Cassette 4 Pickup Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 4 Pickup Roller counter was cleared.
C. Remedy

43-0089 Cassette 4 Feed Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 4 Feed Roller counter was cleared.
C. Remedy

43-0090 Cassette 4 Separation Roller replacement completion alarm

A. Operation / B. Cause / The Cassette 4 Separation Roller counter was cleared.
C. Remedy

43-0092 Separation Roller (DADF) replacement completion alarm

A. Operation / B. Cause / The Separation Roller (DADF) counter was cleared.
C. Remedy

43-0123 Developing Assembly replacement completion alarm

A. Operation / B. Cause / The Developing Assembly counter was cleared.
C. Remedy

43-0125 Pickup Roller (DADF) replacement completion alarm

A. Operation / B. Cause / The Pickup Roller (DADF) counter was cleared.
C. Remedy

43-0380 Separation Static Eliminator replacement completion alarm

A. Operation / B. Cause / The Separation Static Eliminator counter was cleared.
C. Remedy

43-0450 Multi-purpose Tray Separation Pad replacement completion alarm

A. Operation / B. Cause / The Multi-purpose Tray Separation Pad counter was cleared.
C. Remedy

43-0483 Ozone Filter replacement completion alarm

A. Operation / B. Cause / The Ozone Filter counter was cleared.
C. Remedy

50-0010 Alarm due to original separation failure

A. Operation / B. Cause / Movement: Nothing in particular.
C. Remedy Cause: Condition unable to separate 1st sheet of original from the ADF occurs 3 times.
Measures: Check the rotation of the ADF Motor -> Check the life of the Pickup and Feed Rollers
and Separation Pad -> Check if the paper lint is at the pickup slot.

60-0001 Shift Tray alarm

A. Operation / B. Cause / Movement: Shift Tray operation is stopped.
C. Remedy Cause: Home position at startup of the host machine cannot be detected.
Measure: Check connector disconnection of the HP Sensor (Front) (PS101) and the HP Sensor
(Rear) (PS102) -> Replace the HP Sensor (Front) (PS101) and the HP Sensor (Rear) (PS102).
 until a job is finished.
Recovery method : Replace the Staple free staple unit. After performing the remedy work, go
through the following to clear the alarm: SORTER> FUNCTION> EMSG-CLR.

70-0086 For R&D

A. Operation / B. Cause /
C. Remedy

70-0087 Firmware combination mismatch

A. Operation / B. Cause / Cause: An option with the firmware which version is newer than that of the firmware installed in
C. Remedy the host machine was detected. It is an alarm when the automatic update cancellation message
is displayed on the Control Panel.
Detection condition:
When the following two conditions are satisfied:
1. "1" is set in COPIER>Option>FNC-SW>VER-CHNG.
2. The version of the firmware installed in the option that has been installed to the host machine
is newer than that of the firmware in the host machine.
Timing: At startup
Movement/symptom: Cancel the automatic update.
Measures: Update the firmware of the host machine.

73-0006 LIPS
A. Operation / B. Cause / Error in configuration acquisition/management
C. Remedy

73-0007 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0008 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0009 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0011 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0014 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0015 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0017 For R&D

A. Operation / B. Cause / -
C. Remedy

73-0021 For R&D

A. Operation / B. Cause / -
C. Remedy
73-0026 For R&D
A. Operation / B. Cause / -
C. Remedy

75-0001 For R&D

A. Operation / B. Cause / -
C. Remedy

75-0002 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0001 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0002 Font
A. Operation / B. Cause / Fails to secure the work area to analyze the font that is downloaded at "Resource Download".
C. Remedy

76-0003 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0004 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0005 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0006 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0007 For R&D

A. Operation / B. Cause / -
C. Remedy

76-0008 For R&D

A. Operation / B. Cause / -
C. Remedy

78-0003 For R&D

A. Operation / B. Cause / -
C. Remedy

78-0005 For R&D

A. Operation / B. Cause / -
C. Remedy

79-0001 For R&D

A. Operation / B. Cause / -
C. Remedy
79-0004 Canon-made PCL
A. Operation / B. Cause / Download overflow
C. Remedy

80-0001 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0003 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0004 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0007 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0008 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0009 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0010 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0011 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0012 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0013 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0015 BDL
A. Operation / B. Cause / Print data cannot process this version.
C. Remedy

80-0016 For R&D

A. Operation / B. Cause / -
C. Remedy

80-0019 For R&D

A. Operation / B. Cause / -
C. Remedy
81-0003 For R&D
A. Operation / B. Cause / -
C. Remedy

81-0004 For R&D

A. Operation / B. Cause / -
C. Remedy

81-0005 For R&D

A. Operation / B. Cause / -
C. Remedy

81-0006 For R&D

A. Operation / B. Cause / -
C. Remedy

81-0007 For R&D

A. Operation / B. Cause / -
C. Remedy

83-0005 PDF
A. Operation / B. Cause / PDF memory full
C. Remedy

83-0015 PDF
A. Operation / B. Cause / PDF data decoding error
C. Remedy

83-0016 PDF
A. Operation / B. Cause / Page range error
C. Remedy

83-0017 For R&D

A. Operation / B. Cause / -
C. Remedy

84-0001 For R&D

A. Operation / B. Cause / -
C. Remedy

84-0002 For R&D

A. Operation / B. Cause / -
C. Remedy

84-0003 XPS print range error

A. Operation / B. Cause / -
C. Remedy

84-0004 For R&D

A. Operation / B. Cause / -
C. Remedy

84-0005 For R&D

A. Operation / B. Cause / -
C. Remedy
84-0008 XPS non-support image error
A. Operation / B. Cause / -
C. Remedy

84-0009 For R&D

A. Operation / B. Cause / -
C. Remedy
Service Mode
Overview........................................... 444
COPIER (Service mode for printer)...457
FEEDER (ADF service mode)...........626
SORTER (Service mode for delivery
options)..........................................629
BOARD (Option board setting mode)
.......................................................647
FAX (Serivce Mode for FAX).............648
It is possible to see each item of service mode so that those who access to service mode can understand how to use them.
The main types of this machine's service mode are shown below.

Basic Operations
This section describes the basic operation of service mode.

■ Entering Service Mode

For information on how to enter service mode, contact the Support Dept. of the sales company.

■ Service Mode Menu

Press the button in the service mode menu to display the initial screen of each mode.
The differences between these modes are described below.

TOP Screen

MODELIST
in this mode, functions for referring to each item in service mode, etc. are available.
Updater
This button is used to access the CDS and UGW servers and update system software.

BACKUP
This button is used to back up the service mode setting values.
RESTORE
This button is used to restore the service mode setting values backed up by [ BACKUP ].

SITUATION
This function displays service mode items according to the situation.

■ Description of Service Mode Items

The description of the initial screen, the main items, the intermediate items and the sub items can be displayed.
After selecting any item of the initial screen, main item, the intermediate item or the sub item, pressing “i” (Information Button)
displays the description of the selected item (hereinafter referred to as the service mode contents).

CAUTION:
• Displayed language of the service mode contents can be selected from J/E/F/I/G/S/C/K/T.
• The service mode contents can be upgraded using SST or a USB flash drive just like other system software.

Example: COPIER > DISPLAY > VERSION screen

 2. The title of each sub item is displayed.

To check the details of each item, select the relevant item and press the [i] button.

3. A detailed description of the sub item (specifications and use methods, setting screen, etc.) is displayed.

■ Switching the Screen Display (Level 1 <->2)

Switching of screens between Level 1 and Level 2 becomes easier.
By pressing <LEVEL 1> at the upper right of the screen while Level 1 screen is displayed, the screen is switched to Level 2
screen.
 SITUATION Mode
Situation mode has been implemented in this machine to improve workability and searchability at the site. This mode makes it
possible to easily use the service mode appropriate for the scene at the site.

The following items are available in situation mode.

• Install:
To be referred at installation of the machine.
• Troubleshooting:
To be referred at problem solving.
• Parts Replacement:
To be referred at parts replacement.
• Major Adjustment:
To be referred at installation of the machine.
• Sensor Check:
To be referred at checking of the sensor.
• Part Check:
To be referred at operation check of the part.
The following three points are made available depending on each situation:
• Display of related service mode that requires adjustment
• Display of causes and remedies
• Display of related images

■ How to Use Sensor Check

You can find a desired electrical component in Sensor Check of situation mode to review its I/O info. To do this, follow the
procedure below.
3. On the "SITUATION MODE" screen, select "Sensor Check".

4. Press a button according to the type of electrical component and the corresponding device type.
Example: In the case of the Registration Sensor of the host machine, press the button (red dotted frame) at "COPIER"/"P-
SENSOR".

Device classification

Electrical parts
classification
 6. Select an electrical component to display the details in the frame (red dotted frame) at the bottom of the screen.

7. Press the [i] button to display the screen showing the locations of electrical components.

■ How to Use Parts Check

In the Parts Check of situation mode, among electrical components used (motors, fans, solenoids, and clutches), those that can
operate alone can be operated from the screen and the operations can be checked. The operation procedure is shown below.
circuit of the cable for transmitting control signals, or poor contact of the connector is suspected.

1. Select SERVICE MODE > SITUATION > Parts Check.

2. Press a button according to the type of electrical component and the corresponding device type.
Example: In the case of a motor of the host machine, press the button (red dotted frame) at "COPIER"/"MOTOR".

Device classification

Electrical parts
classification

3. A list of electrical component types for the selected device whose operation can be checked is displayed.

4. Select the electrical component you want to operate and then press the Start button to send a signal for driving the
selected electrical component for a specified period of time from the DC Controller.
5. "ACTIVE" is displayed while the electrical component is driven. After the electrical component has been driven for
a specified period of time, "OK!" is displayed if transmission of the drive signal succeeded, or "NG !" is displayed
if failed.
 6. The screen showing the locations of electrical components is displayed.

Security Support
A password can be specified to prevent unauthorized access to the service mode.

Related Service Mode:

Setting password type when the screen is switched to the service mode
• COPIER > OPTION > FNC-SW > PSWD-SW (Level 1)
The password for service engineer when the screen is switched to the service mode
• (Level 2) COPIER > OPTION > FNC-SW > SM-PSWD
 • COPIER > OPTION > FNC-SW > PSWD-SW
<Setting range>
0: No password [Default]
1: Service technician
2: System administrator + Service technician

CAUTION:
• This setting is enabled without restarting the host machine.
• After setting the password, the following screen will be displayed by accessing service mode.
• Therefore, when the PSWD-SW is set to "2" (system administrator + service technician), enter the system administrator
password ([System Manager ID] and [System Manager PIN] in [Settings/Registrations] > [Management Settings] >
[User Management] > [System Manager Information Settings]), and then press the [OK] button.

2. Follow the following procedure to check that you can login to service mode.
1. When setting PSWD-SW to "1" (system administrator) or "2" (ServiceMode_070Backup) in step 1, the system
administrator password entry screen will be displayed, so enter the system administrator ID in [Sys Manager ID ] (1)
and system administrator password in [Password] (2), and then press the [OK] button.

(1)
(2)

2. When setting PSWD-SW to "2" (system administrator + service technician) in step 1, the service technician password
entry screen will be displayed after step 2. Enter the service technician password in [Password] (1), and then press the
[OK] button.

(1)

CAUTION:
• The service technician password is the password set in COPIER > OPTION > FNC-SW > SM-PSWD.
• If you forget the password for service technician, disable the password function using the Service Support Tool (SST).

Check that you can access service mode and finish the work.
When replacing the DC Controller PCB or clearing RAM, the adjusted values of ADJUST and OPTION return to the default;
therefore, be sure to adjust the value in the field, and in the case of changing the service mode value, be sure to write down the
changed value in the service label. When the corresponding item is not found on the service label, write the value in blank field.
The service label of this machine is affixed to the position shown below.

DCON Setting Items

RCON Setting Items

Output of Service Print Data

• The service print data such as P-PRINT can be output as a file.
• By executing the following service mode, data at the time can be saved in the HDD.
Service Mode Level 1 > Copier > Function > MISC-P > RPT-FILE
• The saved data will be deleted from the HDD when it is exported to a USB flash drive.
• When multiple service data such as P-PRINT and HIST-PRINT is saved in the HDD of the host machine, it is collectively
exported to a USB flash drive.
• It can be exported to a USB flash drive by entering download mode even when the host machine has stopped because of
no paper.

NOTE:
• Service print data cannot be output when an error has occurred.
• When connecting a USB flash drive that runs on external power, start the machine with the power is turned ON in advance.
A USB flash drive connected after the machine has been started cannot be recognized.

How to obtain the report data Location

“Moving the file in service mode” on page 454 USB flash drive
COPIER > Function> MISC-P > P-PRINT Output of service mode setting values
COPIER > Function > MISC-P > HIST-PRT Output of jam and error history
COPIER > Function > MISC-P > USER-PRT Output of Settings/Registration menu setting values list
COPIER > Function > MISC-P > D-PRINT Output of service mode (DISPLAY)
COPIER > Function > MISC-P > ENV-PRT Output of the temperature and humidity inside the machine/surface temperature
of the Fixing Roller as a log
COPIER > Function > MISC-P > PJH-P-1 Output of details on print job history (100 jobs)
COPIER > Function > MISC-P > PJH-P-2 Output of details on print job history (all jobs)
COPIER > Function > MISC-P > USBH-PRT Output of USB device information report
COPIER > Function > MISC-P > TNRB-RPT Output of the Toner Container ID report

NOTE:
When each service mode is individually executed, the report corresponding to the service mode as of the time of execution is
output.

■ Moving the file in service mode

Preparation
The following item needs to be prepared to export the service print file to a USB flash drive.
• USB flash drive (FAT32 format file system that is not locked with a password. To display the USB menu, the said model's
firmware must already be registered.)

Overall flow
1. Selecting RPT-FILE
Select service mode > Copier > Function > MISC-P > RPT-FILE; and then press OK.
2. Generating report file
After the “ACTIVE” blinks for 3 to 4 minutes, generation of a report file is complete as “OK!” is displayed.

3. Connect the USB flash drive storage device to the USB port.
 NOTE:
• If the downloaded file is opened as plain text, the paragraphs are misaligned, which makes it difficult to read the data.
• When the file is dragged to WordPad, an image similar to the image output on paper may be displayed in some cases.

■ Moving the file in download mode

Preparation
The following item needs to be prepared to export the service print file to a USB flash drive.
• USB flash drive (FAT32 format file system that is not locked with a password. To display the USB menu, the said model's
firmware must already be registered.)
Overall flow
1. Selecting RPT-FILE
Select service mode > Copier > Function > MISC-P > RPT-FILE; and then press OK.
2. Generating report file
After the “ACTIVE” blinks for 3 to 4 minutes, generation of a report file is complete as “OK!” is displayed.