GSN210(E)(M29)H

NATIONAL CERTIFICATE

COMPUTER PRACTICE N4
(6030204)

29 May 2018 (X-Paper)

09:00–12:00

CANDIDATES HAVE 30 MINUTES TO READ THE INSTRUCTIONS IN THE QUESTION

PAPER BEFORE THE EXAMINATION STARTS.

This question paper consists of 20 pages and 1 answer sheet.

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DEPARTMENT OF HIGHER EDUCATION AND TRAINING

REPUBLIC OF SOUTH AFRICA
NATIONAL CERTIFICATE
COMPUTER PRACTICE N4
TIME: 3 HOURS
MARKS: 200

INSTRUCTIONS AND INFORMATION

READ THE FOLLOWING INSTRUCTIONS CAREFULLY BOFORE ANSWERING THE

QUESTION PAPER. INVIGILATORS WILL EXPLAIN IF NECESSARY.

1. The question paper comprises THREE sections:

SECTION A: Theory: 30 marks

SECTION B: Word processing: 85 marks
SECTION C: Spreadsheet: 85 marks

SECTION A (QUESTION 1 and 2) must be answered on the attached

ANSWER SHEET. QUESTION 3 comprises printouts of instructions. The
PRINTOUTS and ANSWER SHEET must be placed in the FRONT of the
EXAMINATION FOLDER. Approximately 30 minutes should be spent on this
section.

SECTION B is done with the aid of a word processing program and

approximately 1 hour and 15 minutes should be spent on this section.

SECTION C is done with the aid of a spreadsheet program and approximately

1 hour and 15 minutes should be spent on this section.

2. In the event of a power failure or a computer or printer breakdown the

invigilator must make the necessary arrangements for the candidate to
continue and the actual time lost must be added.

3. If there is a problem with certain printers, for example it does not print ë, send
a report with the ANSWER SHEETS of the centre.

4. A candidate may have in his/her possession a dictionary and a list of ASCII

codes. A spelling checker may be used.

5. Each answer must be printed on a SEPARATE sheet of paper and on ONE

side of the paper only. PRINTOUTS must be placed in the EXAMINATION
FOLDER in the same order as that of the questions in the question paper.

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6. Only ONE printout per question or subsection of a question may be handed

in. PRINTOUTS not submitted for marking must be collected at the end of
each session by the invigilator and must be destroyed at the end of the day.
NO printouts whatsoever may be removed from the examination room or put
into wastepaper bins.

7. In SECTION B of the question paper only Courier New 12 pt may be used. In

SECTION C of the question paper Courier New 12 pt, Calibri 11 pt or
Arial 10 pt may be used. In SECTION B margins of 1"/2.54 cm should be
used unless otherwise instructed.

8. Key in the QUESTION NUMBER as well as your EXAMINATION NUMBER at

each question. NO questions without EXAMINATION NUMBERS will be
marked.

9. ALL work on the computer should be saved at regular intervals to prevent loss
of work in the event of a power failure. NO additional time is allowed for such
lost work. It is the candidates' responsibility to protect their answers from
obliteration.

10. In order to print the original as well as the edited version of the answers
candidates are reminded to save the work after each separate section before
it is printed.

11. At the end of the examination session each candidate must hand in the
PRINTOUTS of the answers as well as the diskette with the saved answers
(properly marked with the candidate's EXAMINATION NUMBER). If the
candidate's work is saved on the hard disk/network, the invigilator(s) must
copy the answers to a compact disk/memory stick and the answers must
immediately be deleted from the hard disk/network. (These diskettes must be
handed to the examination section for safekeeping for at least SIX months in
case enquiries should be made by the examiner/moderator and subject
specialist of education.)

12. Please note that NO question paper may be taken out of the examination
room until at least ONE hour after the commencement of the last session. All
papers must consequently be handed in. They may be returned to
candidates on completion of the examination.

13. In the event of a question paper being written in more than one session
invigilators must ensure that ALL answers of candidates are removed from
the hard disks or the network before candidates for the next session are
allowed into the room.

14. NO candidate may print his/her work for another candidate, make his/her
diskette available to another candidate or access other candidate's work on
the network. Any attempt to access information from or transfer information to
another candidate in whatever manner, is a contravention of the examination
rules and regulations and will be viewed in a very serious light.

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DO NOT TURN THE PAGE BEFORE THE

INVIGILATOR INSTRUCTS YOU TO DO SO.

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SECTION A (THEORY)

Answer QUESTION 1 and 2 on the attached ANSWER SHEET.

QUESTION 3 must be done on the computer. The files/folders have been created and
saved by your lecturer on your diskette/hard drive (COMPUTER PRACTICE N4
FOLDER).

Approximately 30 minutes should be spent on this section.

QUESTION 1

Indicate whether the following statements are TRUE or FALSE. Choose the answer
and write only 'true' or 'false' next to the question number (1.1–1.10) on the attached
ANSWER SHEET.

1.1 The BIOS is the heart of the computer.

1.2 The RAM is the temporary memory.

1.3 ALU is the acronym for Arithmetic and Logical Unit.

1.4 All apparatus that are in any way connected to the central processing unit are
called ASCII codes.

1.5 The daisy wheel printer can print graphics.

1.6 The memory capacity of a microcomputer is normally expressed in bits.

1.7 Write-protecting makes a diskette a read-only diskette.

1.8 Proper handling of CDs and diskettes includes cleaning it with water and
alcohol.

1.9 Program files are identical copies of important files to prevent data loss.

1.10 When you delete files or folders from your hard disk, Windows moves it to the
Recycle Bin.
(10 × 1) [10]

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QUESTION 2

Choose a description or definition from COLUMN A that matches a word(s) in

COLUMN B. Write only the letter (A–J) next to the question number (2.1–2.10) in the
ANSWER BOOK.

COLUMN A COLUMN B
2.1 Set of instructions executed by the A keyboard
computer
B wireless LAN (Wi-Fi)
2.2 Input device used by architects and
artists to enter graphics and drawings C diskette and CD
into the computer
D Word Processing
2.3 Group of eight bits
E user-friendly
2.4 Most commonly used input device
F backup
2.5 Program used for the manipulation of
text G light-pen

2.6 Process preventing data from being H byte

erased
I scandisk
2.7 Used to save programs and files
J software
2.8 Command used to check diskette for
errors

2.9 Phrase describing a program which

enables people with limited computer
knowledge to follow working
procedures

2.10 To access the internet from any

hotspot at airports and coffee shops
(10 × 1) [10]

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QUESTION 3

Do the following on the computer and make a print screen of each answer. Insert your
EXAMINATION NUMBER (left) and QUESTION NUMBER (right) as a header, make a
PRINTOUT and place it in you EXAMINATION FOLDER.

3.1 Display the status report of the COMPUTER PRACTICE N4 FOLDER.

3.2 Display all the files/folders on the COMPUTER PRACTICE N4 FOLDER.

3.3 Create a text file SHY.

3.4 Delete the folder MISCHIEVOUS.

3.5 Rename the folder UNMOTIVATED to MOTIVATED.

(5 × 2) [10]

TOTAL SECTION A: 30

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SECTION B: WORD PROCESSING

Use a word processing program to answer the following questions on the computer.
Approximately 1 hour and 15 minutes should be spent on this section.

QUESTION 4

QUESTION 4A

TIME: 10 MINUTES MARKS: 10

1. Key in the text as indicated below. Use Courier New 12 pt.

2. Insert the header QUESTION 4A in capital letters left-aligned and

EXAMINATION NUMBER right-aligned.

3. Use a left- and right-hand margin of 1"/2,54 cm.

4. Text must be justified and in single-line spacing except where indicated

otherwise.

5. Save the document as COLLEGE.

6. Print the document and place the printout in your EXAMINATION FOLDER.

Student personallities add an unforeseen dynamic to the classroom that requires a

certain finesse to handle properly. The personalities of students are not the same;
therefore, it requires an assortment of strategies to manage students effectively.
‡
In essence, this requires the educator to become something more than a provider of
information. An educator may have to wear the hats of mentor, role model,
disciplinarian, et cetera when handling student personalities.
‡
Educators should have the ability to connect with students to increase learning in the
classroom and help students outside the classroom.
(10)

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QUESTION 4B

TIME: 25 MINUTES MARKS: 32

1. Retrieve the document COLLEGE and change QUESTION 4A in the header

to QUESTION 4B.

2. Edit the document as indicated in the text and according to the instructions
below.

3. Change the left-hand margin to 1.5"/3,81 cm.

4. Text must be left-aligned and in single-line spacing except where indicated

otherwise.

5. Save the document as COLLEGE2.

6. Print the document and place the document in your EXAMINATION FOLDER.

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3,81 cm/1.5"

16 pt, uc, bold, centre

STUDENT PERSONALITIES
‡
sp Student personallities add an unforeseen dynamic to the classroom that requires a
certain finesse to handle properly. The personalities of students are not the same; d/s
therefore, it requires an assortment of strategies to manage students effectively.
Indent left-and right-hand margin on 2 cm/ 0.79"

In essence, this requires the educator to become something more than a provider of
information. An educator may have to wear the hats of mentor, role model,
disciplinarian, et cetera when handling student personalities.
runs on

Educators should have the ability to connect with students to increase learning
in the classroom and help students outside the classroom.
‡
Candidate: Set a left tabular stop from the left-hand margin on 9 cm/3.54"

Educators should distinguish between the different personalities: u/line, bold

‡
PERSONALITY NUMBER OF STUDENTS uc, bold
‡
Shy 5 1.5 lines
Mischievous 7
The boss 3
Unmotivated 5
(32)
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QUESTION 5

TIME: 40 MINUTES MARKS: 43

1. Retrieve the document TYPES from your diskette/hard drive.

2. Edit the document as indicated in the text and according to the instructions
below.

3. Insert your EXAMINATION NUMBER left-aligned and QUESTION 5 right-

aligned in capital letters as a footer.

4. Use the hyphenation function for the document.

5. Change the left- and right-hand margin of page 1 only to 3,81 cm/1.5".

6. Centre page 1 vertically.

7. Change paragraphs to TWO columns.

8. Find 'students' and replace it with 'students' in bold.

9. Insert page numbers at the top, right.

10. Save the document as STUDENT1.

11. Print ONLY the edited document and place the PRINTOUT in your
EXAMINATION FOLDER.

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KNOW YOUR STUDENTS Comic Sans 16 pt, uc, bold justify

‡
Student personalities add an unforeseen dynamic to the classroom that requires a
certain finesse to handle properly. The personalities of students are not the same;
therefore, it requires an assortment of strategies to manage students effectively.
Indent left– and right-hand margin of paragraph on 3 cm/1.18"

In essence, this requires the to become educator something more than a provider trs
of information. An educator may have to wear the hats of mentor, role model,
disciplinarian, et cetera when handling student personalities. Educators should
have the ability to connect with students to increase learning in the classroom and
help students outside the classroom.
===== page break =====
Here is a list of common personalities found in any classroom: uc, bold

3. Shy uc, italics Move paragraphs in numerical sequence and indent. Change to 2 columns

Shy students can be great from a behavioural viewpoint because they rarely cause
any problems. Actually, they can easily fall into the educators' 'blind spots' bold, u/line
and go unnoticed. That is why it is important to give these students some
attention, but be careful not to focus too much on them as this may cause
more withdrawal than previously experienced.
uc, italics Column 2
4. Mischievous
Mischievous students tend to cause problems or disruptions in the classroom.
They are normally the 'fun' students in the classroom, but have to be properly
managed to ensure they do not become a huge disruption to the class.
These students are commonly reffered to as class clowns, and if sp
handled properly, can provide a fun element to the class.
2. The boss uc, bold

The boss student is the student who likes to answer every question and is
commonly found among younger learners, but not usually as students get older.
However, it does happen to older students from time to time. These are the
students who want to answer everything and are too eager to show they know
all the answers. They are very happy when allowed to answer, but get very upset
or sulk when that opportunity is given to someone else. These students can be
so strong that they will defy instructions to show they know the answer such as
standing up and writing on the board when asked to sit down or blurting out
answers when asked to be quiet. Column 1

1. Unmotivated uc, bold

These students have no desire to learn or study. This can be a real challenge to
handle inside the classroom. Most of the time, the students are unmotivated
because they do not see the relevancy of what is being studied, are not
interested in the topics, or the material is far above their level. Regardless, the
educator needs to find some means to motivate these students and have them learn.
‡
KNOW YOUR STUDENTS Copy heading to end of document and insert a text box around heading

[43]
TOTAL SECTION B: 85
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SECTION C: SPREADSHEET

Use a spreadsheet program to do the following questions on the computer.

Approximately 1 hour and 15 minutes should be spent on this section.

Answer ALL the questions.

QUESTION 6

QUESTION 6A

TIME: 9 MINUTES MARKS: 10

1. Create the spreadsheet below.

2. Insert your EXAMINATION NUMBER left-aligned and QUESTION 6A right-

aligned in capital letters as a footer.

3. Display figures as indicated in the text.

4. Adjust the column widths to fit the spreadsheet on ONE page. Do NOT use
the Fit-to-one-Page option.

5. Save the spreadsheet as RESULTS.

6. Print the spreadsheet in portrait orientation without row and column headings
and place the PRINTOUT in your EXAMINATION FOLDER.

A B C D
1 NCUTVET COLLEGE
2 open row
3 COURSE NUMBER NUMBER NUMBER
4 REGISTERED WROTE PASSED
5 open row
6 Human Resources Management 3,478 3,025 2,300
7 Public Management 2,300 2,013 1,876
8 Marketing Management 1,050 871 606
9 Management Assistant 3,330 2,987 2,113
10 Business Management 1,500 1,189 741
(10)

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QUESTION 6B

TIME: 21 MINUTES MARKS: 26

1. Retrieve the spreadsheet RESULTS.

2. Change QUESTION 6A in the footer to QUESTION 6B.

3. Insert the header Your College, Your Future in capital letters, bold, italics and
centre.

4. Make all the changes as indicated on the spreadsheet and according to the
instructions below.

5. Change the paper orientation to landscape.

6. Insert rows, columns and text as indicated on the spreadsheet.

7. Insert formulae where the letters of the alphabet appear to do the following
calculations:

A NUMBER ABSENT = NUMBER REGISTERED minus NUMBER

WROTE

B NUMBER FAILED = NUMBER WROTE minus NUMBER PASSED

C % PASSED = NUMBER PASSED divided by the NUMBER WROTE

D % FAILED = NUMBER FAILED divided by the NUMBER WROTE

E TOTAL = Total of each column

F Average of % passed

G Maximum of number passed

H Number of courses

8 Copy the formulae to the other cells as indicated on the spreadsheet.

9. Display % PASSED, % FAILED and Average % passed as a % with NO

decimals.

10. Display all other figures as integers.

11. Insert horizontal and vertical lines using the method with which you are
familiar.

12. Adjust the column width to fit the spreadsheet on ONE page. DO NOT use
the Fit-to-one-Page option.

13. Save the spreadsheet as RESULTS2.

14. Print the spreadsheet without row and column headings in landscape
orientation and place the PRINTOUT in your EXAMINATION FOLDER.
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NCUTVET COLLEGE 20 pt, bold, merge and centre

open row
PHATSIMANG CAMPUS: RESULTS 2016 16 pt, merge and centre, italics, underline insert

open row

COURSE NUMBER NUMBER NUMBER NUMBER NUMBER % % centre

REGISTERED WROTE ABSENT PASSED FAILED PASSED FAILED

Human Resources Management 3,478 3,025 A 2,300 B C D

Public Management 2,300 2,013 1,876
right-
Marketing Management align 1,050 871 606
Management Assistant 3,330 2,987 2,113
Financial Management 890 665 330
Business Management 1,500 1,189 741
TOTAL E
open row
Average % passed F
open row
Maximum number passed G
open row
Number of courses H

(26)

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QUESTION 6C

TIME: 6 MINUTES MARKS: 7

1. Retrieve the spreadsheet RESULTS2.

2. Change QUESTION 6B in the footer to QUESTION 6C.

3. Hide columns B and C.

4. Display the formulae. Adjust the column width to display the whole formulae.
Landscape orientation must be used, but do NOT use the Fit-to-one-Page
option. You will be penalised if the printout is not legible.

5. Save the spreadsheet as RESULTS3.

6. Print the spreadsheet with row and column headings and place the
PRINTOUT in your EXAMINATION FOLDER.
(7)
[43]

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QUESTION 7

QUESTION 7A

TIME: 9 MINUTES MARKS: 7

1. Create the spreadsheet below.

2. Insert your EXAMINATION NUMBER left-aligned and QUESTION 6A right-

aligned in capital letters as a header.

3. Display the figures as indicated in the text.

4. Adjust the column widths to fit the spreadsheet on ONE page. Do NOT use
the Fit-to-one-Page option.

5. Save the spreadsheet as STATS1.

6. Print the spreadsheet in portrait orientation without row and column headings
and place the PRINTOUT in your EXAMINATION FOLDER.

A B C D E
1 NCUTVET COLLEGE
2 open row
3 TEST MARKS: PERSONNEL MANAGEMENT N6
4 open row

5 Surname and Initials Test 1 Test 1 Test 2 Test 2

6 50 % 75 %
7 open row
8 Kotze E 30 57
9 Africa R 25 70
10 Mahlangu T 23 61
11 Kruger M 41 50
12 Jaars C 44 56
13 Jansen Y 19 63
14 Saal V 34 60

(7)

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QUESTION 7B

TIME: 22 MINUTES MARKS: 26

1. Retrieve the spreadsheet STATS1.

2. Change QUESTION 7A in the header to QUESTION 7B.

3. Make all the changes as indicated on the spreadsheet and according to the
instructions below.

3.1 Sort Surname and Initials with corresponding figures in descending

order.

3.2 Insert horizontal and vertical lines using the method with which you
are familiar.

3.3 Insert the columns and text as indicated on the spreadsheet.

3.4 Insert formulae where the letters of the alphabet appear to do the
following calculations:

A % = Percentage for Test 1 and Test 2 (use absolute cell

addresses)

B AVERAGE = Average of Test 1 and Test 2 percentage

C HIGHEST = Highest mark obtained for Test 2

D LOWEST = Lowest mark obtained for Test 1

E NUMBER OF STUDENTS

4. Copy the formulae to the other cells as indicated on the spreadsheet.

5. Display Test 1 %, Test 2 % and AVERAGE as percentage with ONE decimal.

6. Display HIGHEST, LOWEST and NUMBER OF STUDENTS as integers.

7. Adjust the column width to fit the spreadsheet on ONE page. If the
spreadsheet does not fit on ONE page, landscape orientation may be used.

8. Save the spreadsheet as STATS2.

9. Print the spreadsheet with row and column headings and place the
PRINTOUT in your EXAMINATION FOLDER.

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NCUTVET COLLEGE 18 pt, merge and centre, bold

TEST MARKS: PERSONNEL MANAGEMENT N6 14 pt, u/line, bold

Surname and Initials Test 1 Test 1 Test 2 Test 2 Average uc, bold,

50 % 75 % right-align

Kotze E 30 A 57 A B
Africa R 25 70
Mahlangu T 23 61
Kruger M centre 41 50
Jaars C 44 56
Gouws G 40 67
Jansen Y 19 63
Saal V 34 60
open row
HIGHEST C
italics
LOWEST D
NUMBER OF STUDENTS E
(26)

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QUESTION 7C

TIME: 9 MINUTES MARKS: 9

1. Retrieve the spreadsheet STATS2.

2. Create a column graph to display the AVERAGE of all the students.

3. Insert the following chart titles:

PERSONNEL MANAGEMENT N6
EXAMINATION NUMBER
QUESTION 7C

4. Display the percentages on the column graph.

5. Display the legend on the right-hand side of the graph.

6. Save the graph as QUES 7C.

7. Print the graph as a new sheet and put the PRINTOUT in your
EXAMINATION FOLDER.
(9)
[42]

TOTAL SECTION C: 85
GRAND TOTAL: 200

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ANSWER SHEET EXAMINATION NUMBER:

COMPUTER PRACTICE N4

SECTION A

QUESTION 1

1.1

1.2

1.3

1.4

1.5

1.6

1.7

1.8

1.9

1.10
(10 × 1) [10]

QUESTION 2

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

2.9

2.10
(10 × 1) [10]

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