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NetBackup102 VSphereClient HTML5 Plug-In Guide

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NetBackup™ Plug-in for

VMware vSphere Client

(HTML5) Guide

Release 10.1.2
NetBackup™ Plug-in for VMware vSphere Client
(HTML5) Guide
Last updated: 2023-03-17

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Contents

Chapter 1 Introduction and notes ....................................................... 7

About the NetBackup plug-in for VMware vSphere Client (HTML5)

............................................................................................. 7
Notes on the NetBackup plug-in for vSphere Client (HTML5) .................. 8
How to access the features of the NetBackup plug-in for vSphere Client
(HTML5) ............................................................................... 10

Chapter 2 Installing the NetBackup plug-in for vSphere

Client (HTML5) ............................................................. 11
Requirements for the NetBackup plug-in for vSphere Client (HTML5)
........................................................................................... 11
Using consistent vCenter naming with the NetBackup plug-in for
vSphere Client (HTML5) .......................................................... 13
vCenter privileges for managing NetBackup plug-in installation .............. 14
Notes on using the vSphere Client (HTML5) plug-in in a VMware
Platform Services Controller (PSC) environment ........................... 15
Installing the NetBackup plug-in for vSphere Client (HTML5) ................. 16
Register Plug-in when no other Plug-in (either Local or current)
is installed ....................................................................... 16
Register Plug-in when no Local Plug-in registered, and one or
more Plug-ins’s are already registered .................................. 18
Register plug-in when local plug-in already registered but no other
Plug-in registered ............................................................. 20
Register Plug-in when local Plug-in already registered, and one
or more Plug-in’s already registered ..................................... 22
VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED for
servers and clients .................................................................. 24
Uninstalling the NetBackup plug-in for vSphere Client (HTML5) ............. 25
Uninstalling the NetBackup Local plug-in for vSphere Client (HTML5)
........................................................................................... 27
Contents 5

Chapter 3 Plug-in Configurations ...................................................... 29

Configuration overview for the NetBackup Recovery and Instant
Recovery Wizards .................................................................. 29
Port usage for the NetBackup vSphere Client (HTML5) plug-in .............. 30
Setting vCenter privileges for recovering virtual machines ..................... 31
NetBackup permissions for the plug-in .............................................. 31
Configuring vCenter CA Certificates in NetBackup primary server .......... 33

Chapter 4 Log in to the Plug-in .......................................................... 35

Sign-in for the Plug-in .................................................................... 35
Prerequisites ............................................................................... 35
Log-in to the plug-in ...................................................................... 36
Sign out of the plug-in ................................................................... 36

Chapter 5 Excluding virtual disks from the backup ..................... 37

About excluding virtual disks from the backup .................................... 37

Setting the exclude disks Custom Attribute ........................................ 37

Chapter 6 Monitoring backup status ................................................ 42

vCenter privileges for backup monitoring ........................................... 42

Backup monitoring displays in the NetBackup plug-in for vSphere Client
(HTML5) ............................................................................... 43
Summary display .......................................................................... 44
Virtual Machines display ................................................................ 46
Events display ............................................................................. 49
Using the Veritas NetBackup plug-in for backup reporting ..................... 50
How to respond to backup status ..................................................... 52

Chapter 7 Restoring virtual machines ............................................. 53

Notes on the NetBackup recovery wizards ......................................... 53

How to access the NetBackup Recovery Wizard ................................. 54
Restore virtual machine ................................................................. 57
Virtual Machine Selection screen ............................................... 58
Recovery points screen ........................................................... 59
Select the Recovery Target screen ............................................ 60
Recovery options screen ......................................................... 60
Review Virtual Machine Recovery screen .................................... 61
Perform Instant Recovery of virtual machines ..................................... 62
Instant Recovery: Virtual Machine Selection screen ....................... 63
Instant Recovery: Recovery Options ........................................... 63
Contents 6

Instant Recovery: Cleaning the recovery environment and releasing

the NetBackup resources ......................................................... 64

Chapter 8 Troubleshooting ................................................................. 67

A NetBackup primary server is not available in the primary server list

of the login screen .................................................................. 68
The NetBackup plug-in for vSphere Client (HTML5) does not find any
backup images in the listed events ............................................. 68
Mismatch in vCenter server name (uppercase vs. lowercase letters)
causes the VMware connectivity test to fail .................................. 68
Instant recovery operation is not complete due to NFS mount limit
exceed ................................................................................. 69
Instant recovery option is disabled for the selected recovery point
........................................................................................... 69
The vCenter server names are not available for search ........................ 70
Virtual machine display name conflicts are not shown before the
pre-recovery check ................................................................. 70
Reasons for failure of pre-recovery checks ........................................ 70
Too much time taken to populate the list of NetBackup primary servers
........................................................................................... 71
The NetBackup plug-in is not shown in the vSphere Client (HTML5)
interface even after registration ................................................. 71
The NetBackup plug-in is not shown in the vSphere Client (HTML5)
interface after vCenter upgrade from older versions to vCenter
7.0 or later ............................................................................ 74
Unregistering the plug-in may result in total uninstallation of the plug-in
........................................................................................... 75
Recovery wizard errors .................................................................. 75
No recovery point found error .......................................................... 76

Chapter 9 Limitations ........................................................................... 77

Limitations .................................................................................. 77

Appendix A Instant recovery events and best practices ............... 78

Instant recovery events for non-available virtual machines .................... 78
Best practices for instant recovery operations ..................................... 79
Chapter 1
Introduction and notes
This chapter includes the following topics:

■ About the NetBackup plug-in for VMware vSphere Client (HTML5)

■ Notes on the NetBackup plug-in for vSphere Client (HTML5)

■ How to access the features of the NetBackup plug-in for vSphere Client (HTML5)

About the NetBackup plug-in for VMware vSphere

Client (HTML5)
With the NetBackup vSphere Client (HTML5) plug-in, you can use vSphere Client
to monitor the backups of virtual machines that vCenter servers manage. You can
also recover a virtual machine from a backup.
You can use the plug-in to do the following:
■ View the backup status of virtual machines at various vSphere levels. For
example: Datacenter, resource pool, ESXi host.
■ View messages that are related to backups, such as snapshot deletion failure.
■ Sort and filter the backup information and export the information for analysis.
■ Recover virtual machines. (The recovery feature and the instant recovery feature
are optional and are not required for monitoring virtual machine backups.)
■ Instantly recover and power on a virtual machine.
■ Configure a custom attribute to exclude virtual disks from backups.
Introduction and notes 8
Notes on the NetBackup plug-in for vSphere Client (HTML5)

Figure 1-1

Support for ESXi

For the VMware versions that the NetBackup plug-in supports, see the following
document:
Support for NetBackup in virtual environments

Notes on the NetBackup plug-in for vSphere Client

(HTML5)
Note the following about the NetBackup plug-in:
■ For the NetBackup version 10.0 and later, the plug-in is installed on the
NetBackup server itself and is registered with the desired vCenter.
■ The plug-in is based on the new Remote plug-in Architecture that is provided
by VMware for version 6.7 U1 and later. Thus, NetBackup 10.0 is supported
from vCenter version 6.7 U1 and later.
■ Also, with vCenter 7.0 and later versions, multiple NetBackup servers are
available for selection during Plug-in login. For more information See “Log-in to
the plug-in” on page 36.
■ User must log in to the plug-in with the same NetBackup server to access and
manage backup and recovery of the virtual machines that are performed with
a specific NetBackup server.
Introduction and notes 9
Notes on the NetBackup plug-in for vSphere Client (HTML5)

■ To access and manage the backup and recovery of the virtual machines with a
specific NetBackup server, the user must select the same NetBackup server
when logging in to the Plug-in.
■ With vSphere version 7.0, it is possible to register multiple NetBackup servers
with the plug-in, which would appear in the login screen, for selection. Register
each NetBackup primary server with the plug-in, in order to access it for recovery
management and virtual disc exclusion. For detailed information about
registration from multiple NetBackup servers, See “Installing the NetBackup
plug-in for vSphere Client (HTML5)” on page 16.
■ For NetBackup version 10.0, all the Plug-ins that are installed before the
NetBackup version 10.0, are not supported.
■ For detailed information about un-registration of the Plug-ins which are installed
before NetBackup 10.0:
See “Uninstalling the NetBackup plug-in for vSphere Client (HTML5)” on page 25.
■ The best screen resolution for the plug-in is 1280 x 1024 or greater.
■ The plug-in does not support auto-refresh. To refresh the display, click the
vSphere Client refresh icon.
■ In vCenter, the default retention period for vCenter events is 180 days. This
value is the recommended setting.
■ If an ESXi server is removed from vCenter and re-added, the events for the VMs
managed by that ESXi are lost. For VM status, the plug-in shows "No Backup
Information." The status changes as new backup events occur for each VM.
■ See “Notes on the NetBackup recovery wizards” on page 53.
■ The NetBackup primary server must be configured with backup policies of type
VMware, with the Post events to vCenter option set to All Events.
The plug-in monitors backups that a NetBackup VMware policy made. The
plug-in does not monitor backups from other policy types.
Note the following exceptions:
■ The plug-in does not monitor backups from a VMware policy that had Use
Replication Director enabled and Application Consistent Snapshot
disabled (under Options).
■ The plug-in does not monitor all the copies that a storage lifecycle policy
(SLP) makes; it monitors the first image only.

■ Search for virtual machines does not support non-ASCII characters. However,
the search results show the VM names that contain non-ASCII characters.
Therefore, you can search for ASCII characters only and still see the VMs that
contain non-ASCII characters in their names.
Introduction and notes 10
How to access the features of the NetBackup plug-in for vSphere Client (HTML5)

How to access the features of the NetBackup

plug-in for vSphere Client (HTML5)
The following table describes the location of the NetBackup plug-in features in
vSphere Client (HTML5).

Table 1-1 Accessing basic functions of the NetBackup plug-in for vSphere
Client

Feature How to access the NetBackup plug-in.

Monitor the status In vSphere Client, click Hosts and Clusters or VMs, then click Monitor.
of virtual machine
Select the vSphere object to monitor, such as vCenter, ESXi server,
backups.
VM, or other object.

See “Backup monitoring displays in the NetBackup plug-in for vSphere

Client (HTML5)” on page 43.

Configure a In vSphere Client, click Veritas NetBackup, then click Virtual Disk
custom attribute to Exclusion.
exclude disks from
Note: The disk exclusion wizard is optional. It is not required for
backups.
monitoring virtual machine backups.

Restore a virtual In vSphere Client, click Veritas NetBackup, then click Recovery or
machine. Instant Recovery and Cleanup.
You can access the Recovery options in several other ways:

See “How to access the NetBackup Recovery Wizard” on page 54.

Note: The recovery wizards are optional. They are not required for
monitoring virtual machine backups.
Chapter 2
Installing the NetBackup
plug-in for vSphere Client
(HTML5)
This chapter includes the following topics:

■ Requirements for the NetBackup plug-in for vSphere Client (HTML5)

■ Using consistent vCenter naming with the NetBackup plug-in for vSphere Client
(HTML5)

■ vCenter privileges for managing NetBackup plug-in installation

■ Notes on using the vSphere Client (HTML5) plug-in in a VMware Platform

Services Controller (PSC) environment

■ Installing the NetBackup plug-in for vSphere Client (HTML5)

■ VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED for servers and

clients

■ Uninstalling the NetBackup plug-in for vSphere Client (HTML5)

■ Uninstalling the NetBackup Local plug-in for vSphere Client (HTML5)

Requirements for the NetBackup plug-in for

vSphere Client (HTML5)
This topic describes the overall requirements for installing and using the plug-in.
Installing the NetBackup plug-in for vSphere Client (HTML5) 12
Requirements for the NetBackup plug-in for vSphere Client (HTML5)

Table 2-1 NetBackup plug-in installation requirements

Requirement Notes

NetBackup primary The NetBackup primary server must be installed before you can install the plug-in. The
server NetBackup primary server hosts the plug-in. During plug-in installation the vCenter refers to
the details of the NetBackup server and accordingly opens the extension point.
Note: Before using the plug-in, make sure NetBackup is configured to back up the virtual
machines. The following for example are required:

■ The VMware backup host (proxy, or access host).

■ The credentials for the vCenter server.
Note: Enter the vCenter server name in the same format in which it is registered in DNS
and in the vCenter server (whether short or fully-qualified).

Note: Veritas recommends the use of fully qualified names. The entire name must be
properly formed without empty or null elements. For example, a fully-qualified name must
include the domain name and not end in a period (.).
■ A VMware policy to back up the VMs.
■ In the policy's Advanced Attributes, the Post vCenter events option must be set to All
Events.

See “Installing the NetBackup plug-in for vSphere Client (HTML5)” on page 16.`

The NetBackup for VMware administrator's guide explains how to configure NetBackup for
VMware:

http://www.veritas.com/docs/DOC5332

vCenter server NetBackup must have credentials for the vCenter servers where virtual machines are to be
credentials (user name restored.
and password)
For information on VMware Platform Services Controller (PSC) environments:

See “Notes on using the vSphere Client (HTML5) plug-in in a VMware Platform Services
Controller (PSC) environment” on page 15.
Note: To install the plug-in, the Extension privileges are required on the vCenter.
See “vCenter privileges for managing NetBackup plug-in installation” on page 14.

Consistent vCenter See “Using consistent vCenter naming with the NetBackup plug-in for vSphere Client (HTML5)”
naming on page 13.

vCenter privileges for To use the plug-in to monitor virtual machine backups, the vCenter Global credentials Manage
backup monitoring custom attributes and Set custom attribute are required.

See “vCenter privileges for backup monitoring” on page 42.

Installing the NetBackup plug-in for vSphere Client (HTML5) 13
Using consistent vCenter naming with the NetBackup plug-in for vSphere Client (HTML5)

Table 2-1 NetBackup plug-in installation requirements (continued)

Requirement Notes

vCenter privileges for To use the plug-in to configure a Custom Attribute to exclude disks from backups, the vCenter
configuring a Custom Global credentials Manage custom attributes and Set custom attribute are required.
Attribute to exclude
See “About excluding virtual disks from the backup” on page 37.
disks from backups.

NetBackup Recovery See “How to access the NetBackup Recovery Wizard” on page 54.
Wizards

NetBackup privileges See “ NetBackup permissions for the plug-in” on page 31.
or RBAC

For a list of NetBackup versions and VMware versions that are supported for the
plug-in, see the following document:
■ Support for NetBackup 7.x and 8.x in virtual environments:
http://www.veritas.com/docs/000006177

Using consistent vCenter naming with the

NetBackup plug-in for vSphere Client (HTML5)
The name of the vCenter server must be identical in the following locations:
■ In the vCenter server installation.
■ In the NetBackup credentials.
■ In the NetBackup plug-in installation.
■ In the VimApiUrl name.
See To set the VimApiUrl name
■ In the Runtime name.
See To set the Runtime name

Note: If the vCenter server name is not entered correctly, the plug-in may not be
able to access one or more of the virtual machine images.
Installing the NetBackup plug-in for vSphere Client (HTML5) 14
vCenter privileges for managing NetBackup plug-in installation

To set the VimApiUrl name

1 In vSphere Client, click Global Inventory Lists. Under Resources, click
vCenter Servers and select the vCenter. Then click Configure > Advanced
Settings.
2 Scroll down to locate the VirtualCenter.VimApiUrl key.
3 Set the VirtualCenter.VimApiUrl key to the following:
https://correct hostname of the vCenter machine/sdk

Where hostname is the current host name of the vCenter.

For example: https://vCenter1.example.com/sdk
To set the Runtime name
◆ Use the following procedure in the VMware vSphere 6.7 documentation:
Configure Runtime Settings for vCenter Server

vCenter privileges for managing NetBackup

plug-in installation
To install the NetBackup vSphere Client (HTML5) plug-in, use the vSphere Client
to make sure that the Extension privileges are set in vCenter. The Extension
privileges must be set on each vCenter where the plug-in is to be installed.

Note: The Extension privileges are also required for updating or uninstalling the
plug-in.

For assistance setting privileges, refer to the appropriate VMware vSphere

Documentation Center.
In the vSphere Client interface, the Extension privileges may look similar to the
following:
Installing the NetBackup plug-in for vSphere Client (HTML5) 15
Notes on using the vSphere Client (HTML5) plug-in in a VMware Platform Services Controller (PSC) environment

Notes on using the vSphere Client (HTML5) plug-in

in a VMware Platform Services Controller (PSC)
environment
For the vCenter servers that a VMware Platform Services Controller (PSC) manages,
note the following about the NetBackup plug-in:
■ The Plug-in must be accessible to all the vCenter servers under the PSC. The
plug-in only needs to be installed on one of the vCenter servers. All the
NetBackup primary servers associated with the vCenter, should be registered
with the plug-in. The installed plug-in is accessible to all the vCenter servers
under the PSC.
■ You must register the NetBackup primary server on each vCenter server where
virtual machines are to be restored.
■ Backups of the virtual machines that reside on vCenter servers under the PSC
can be restored to any vCenter under the PSC. Backups of the virtual machines
that reside on vCenter servers outside of the PSC cannot be restored to vCenter
servers under the PSC.
For example: A VM was backed up on vCenter 1. To restore that VM to vCenter
2, both vCenters need to be under the same PSC. In this case, the NetBackup
primary server needs credentials at least for vCenter 2.
Installing the NetBackup plug-in for vSphere Client (HTML5) 16
Installing the NetBackup plug-in for vSphere Client (HTML5)

■ Only plug-in version 10.0 supported for NetBackup version 10.0 and later.

Note: Earlier version of the plug-in does not support NetBackup version 10.0
onwards.

■ If you have NetBackup version prior to 10.0, continue to use earlier version of
the plug-in. Or uninstall earlier version of the plugin. For uninstalling, See
“Uninstalling the NetBackup Local plug-in for vSphere Client (HTML5)”
on page 27.

Installing the NetBackup plug-in for vSphere Client

(HTML5)
Table 2-2 Installation cases with the links

Installation cases Description with the link

Case 1 See “Register Plug-in when no other Plug-in

(either Local or current) is installed”
on page 16.

Case 2 See “Register Plug-in when no Local Plug-in

registered, and one or more Plug-ins’s are
already registered” on page 18.

Case 3 See “Register plug-in when local plug-in

already registered but no other Plug-in
registered” on page 20.

Case 4 See “Register Plug-in when local Plug-in

already registered, and one or more Plug-in’s
already registered” on page 22.

Register Plug-in when no other Plug-in (either Local or current) is

installed
Use this procedure of register a plug-in when no plug-in either local or current is
installed.
Installing the NetBackup plug-in for vSphere Client (HTML5) 17
Installing the NetBackup plug-in for vSphere Client (HTML5)

To install the NetBackup plug-in from the NetBackup primary server

1 Enter the following command on the primary server:
Windows

install_path\NetBackup\bin\goodies\vwcp_manage.exe

UNIX, Linux

/usr/openv/netbackup/bin/goodies/vwcp_manage

2 On the primary server, start vwcp_manage to begin plug-in 10.x installation.

Note the following:
■ vwcp_manage is a NetBackup Administration Console application. Ensure
that your UNIX or Linux environment supports NetBackup Administration
Console applications.
■ If you run the command with administrator or root privileges, the command
discovers the available vCenters and presents them in a list. Otherwise,
you must provide the vCenter names.
■ The vwcp_manage command detects any existing version of the plug-in and
lets you either upgrade it or uninstall it. See “Uninstalling the NetBackup
plug-in for vSphere Client (HTML5)” on page 25.
■ The vwcp_manage command does not uninstall the older NetBackup plug-in
for vCenter (C# plug-in). The older plug-in continues to exist separately
from the new one. You can uninstall the older plug-in as explained in the
NetBackup Plug-in for VMware vCenter Guide for NetBackup 8.0.

Note: Support for the older NetBackup plug-in for vCenter has been
discontinued.

3 Registration begins with the End User License Agreement. Click Accept.
4 On the VMware vCenter Server Details dialog, enter the required credential
details and click Validate.

Note: The vCenter credentials require the Extension privileges. See “vCenter
privileges for managing NetBackup plug-in installation” on page 14.
If the vwcp_manage command was not run with administrator or root privileges,
you must enter the vCenter name (or IP address) manually.
Installing the NetBackup plug-in for vSphere Client (HTML5) 18
Installing the NetBackup plug-in for vSphere Client (HTML5)

5 If the VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED
configuration option is enabled See
“VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED for servers
and clients” on page 24., the security alert pop up appears.

Note: If there are multiple vCenter server root certificates, the security alert
appears for each of the certificate.

6 Click Continue if you trust the certificate, else click Cancel.

■ If you trust one or more certificates and the certificates are successfully
validated, the wizard proceeds with the plug-in registration process.
■ If you do not trust any of the certificates or the certificate validation fails,
the plug-in installation does not proceed further.

7 Click Register.
8 Click Continue to accept the security alert about NetBackup plug-in installation.
9 After successful installation, click Close.
10 Log on to vSphere Client (HTML5). If you are currently logged on, log out first.
Ensure that Veritas NetBackup appears as one of the options in the left pane.
11 If the Veritas NetBackupoption is not available, See “The NetBackup plug-in
is not shown in the vSphere Client (HTML5) interface even after registration”
on page 71.

Register Plug-in when no Local Plug-in registered, and one or more

Plug-ins’s are already registered
To install the NetBackup plug-in from the NetBackup primary server
1 Enter the following command on the primary server:
Windows

install_path\NetBackup\bin\goodies\vwcp_manage.exe

UNIX, Linux

/usr/openv/netbackup/bin/goodies/vwcp_manage

2 On the primary server, run the vwcp_manage command to begin plug-in 10.x
installation.
Notes:
Installing the NetBackup plug-in for vSphere Client (HTML5) 19
Installing the NetBackup plug-in for vSphere Client (HTML5)

■ vwcp_manage is a NetBackup Administration Console application. Ensure

that your UNIX or Linux environment supports NetBackup Administration
Console applications.
■ If you run the command with administrator or root privileges, the command
discovers the available vCenters and presents them in a list. Otherwise,
you must provide the vCenter names.
■ The vwcp_manage command detects any existing version of the plug-in and
lets you either upgrade it or uninstall it. See “Uninstalling the NetBackup
plug-in for vSphere Client (HTML5)” on page 25.
■ The vwcp_manage command does not uninstall the older NetBackup plug-in
for vCenter (C# plug-in). The older plug-in continues to exist separately
from the new one. You can uninstall the older plug-in as explained in the
NetBackup Plug-in for VMware vCenter Guide for NetBackup 8.0.

Note: Support for the older NetBackup plug-in for vCenter has been
discontinued.

3 On the End User License Agreement window. Click Accept.

4 On the VMware vCenter Server Details dialog, entire the required credential
details and click Validate.

Note: The vCenter credentials require the Extension privileges. See “vCenter
privileges for managing NetBackup plug-in installation” on page 14..
If the vwcp_manage command was not run with administrator or root privileges,
you must enter the vCenter name (or IP address) manually.

Note: If there are multiple vCenter server root certificates, the security alert
appears for each of the certificate.

6 Click Continue if you trust the certificate, else click Cancel.

■ If you trust one or more certificates and they are certificates are validated,
the wizard proceeds with the plug-in registration process.
Installing the NetBackup plug-in for vSphere Client (HTML5) 20
Installing the NetBackup plug-in for vSphere Client (HTML5)

■ If you do not trust any of the certificates or the certificate validation fails,
the plug-in installation does not proceed further.

7 On the Plug-in Registration window, the screen displays a list of other

NetBackup servers which are currently monitored with the Plug-in. Click
Register.
8 Click Continue to accept the security alert about NetBackup plug-in installation.
9 After successful installation, click Close.
10 Log on to vSphere Client (HTML5). If you are currently logged on, logout and
then relog in. Ensure that Veritas NetBackup appears in the navigation pane.
11 If the Veritas NetBackup option is not available,See “The NetBackup plug-in
is not shown in the vSphere Client (HTML5) interface even after registration”
on page 71.

Register plug-in when local plug-in already registered but no other

Plug-in registered
To install the NetBackup plug-in from the NetBackup primary server
1 On the NetBackup primary server, locate the following command:
Windows

install_path\NetBackup\bin\goodies\vwcp_manage.exe

UNIX, Linux

/usr/openv/netbackup/bin/goodies/vwcp_manage

2 On the primary server, run the vwcp_manage command to begin plug-in 10.x
installation.
Notes:
■ vwcp_manage is a NetBackup Administration Console application. Ensure
that your UNIX or Linux environment supports NetBackup Administration
Console applications.
■ If you run the command with administrator or root privileges, the command
discovers the available vCenters and presents them in a list. Otherwise,
you must provide the vCenter names.
■ The vwcp_manage command detects any existing version of the plug-in and
lets you either upgrade it or uninstall it. See “Uninstalling the NetBackup
plug-in for vSphere Client (HTML5)” on page 25.
Installing the NetBackup plug-in for vSphere Client (HTML5) 21
Installing the NetBackup plug-in for vSphere Client (HTML5)

■ The vwcp_manage command does not uninstall the older NetBackup plug-in
for vCenter (C# plug-in). The older plug-in continues to exist separately
from the new one. You can uninstall the older plug-in as explained in the
NetBackup Plug-in for VMware vCenter Guide for NetBackup 8.0.

Note: Support for the older NetBackup plug-in for vCenter has been
discontinued.

3 Registration begins with the End User License Agreement. Click Accept.
4 On the VMware vCenter Server Details dialog, entire the required credential
details and click Validate.

Note: If there are multiple vCenter server root certificates, the security alert
appears for each of the certificate.

6 Ensure that on the Select the plug-in type dialog, Remote Plug-in option is
selected. Click Next.

Note: When a local plug-in is already registered, and no other plug-in is

registered then, on the Select the plug-in type dialog, by default Remote
Plug-in option is selected

7 Click Register.
8 Click Continue to accept the security alert about NetBackup plug-in installation.
9 After successful installation, click Close.
Installing the NetBackup plug-in for vSphere Client (HTML5) 22
Installing the NetBackup plug-in for vSphere Client (HTML5)

10 Log on to vSphere Client (HTML5). If you are currently logged on, logout and
then relog in. Ensure that Veritas NetBackup appears in the navigation pane.
11 If the Veritas NetBackup option is not available,See “The NetBackup plug-in
is not shown in the vSphere Client (HTML5) interface even after registration”
on page 71.

Register Plug-in when local Plug-in already registered, and one or

more Plug-in’s already registered
To install the NetBackup plug-in from the NetBackup Primary Server
1 Enter the following command on the primary server:
Windows

install_path\NetBackup\bin\goodies\vwcp_manage.exe

UNIX, Linux

/usr/openv/netbackup/bin/goodies/vwcp_manage

2 On the primary server, run the vwcp_manage command to begin plug-in 10.x
installation.
Notes:
■ vwcp_manage is a NetBackup Administration Console application. Ensure
that your UNIX or Linux environment supports NetBackup Administration
Console applications.
■ If you run the command with administrator or root privileges, the command
discovers the available vCenters and presents them in a list. Otherwise,
you must provide the vCenter names.
■ The vwcp_manage command detects any existing version of the plug-in and
lets you either upgrade it or uninstall it. See “Uninstalling the NetBackup
plug-in for vSphere Client (HTML5)” on page 25.
■ The vwcp_manage command does not uninstall the older NetBackup plug-in
for vCenter (C# plug-in). The older plug-in continues to exist separately
from the new one. You can uninstall the older plug-in as explained in the
NetBackup Plug-in for VMware vCenter Guide for NetBackup 8.0.

Note: Support for the older NetBackup plug-in for vCenter has been
discontinued.
Installing the NetBackup plug-in for vSphere Client (HTML5) 23
Installing the NetBackup plug-in for vSphere Client (HTML5)

3 On the End User License Agreement window. Click Accept.

4 On the VMware vCenter Server Details dialog, entire the required credential
details and click Validate.

Note: If there are multiple vCenter server root certificates, the security alert
appears for each of the certificate.

6 Ensure that on the Select the plug-in type dialog, Remote Plug-in option is
selected. Click Next.

Note: When a local plug-in is already registered, and no other plug-in is

registered then, on the Select the plug-in type dialog, by default Remote
Plug-in option is selected

7 Click Register.
8 Click Continue to accept the security alert about NetBackup plug-in installation.
9 After successful installation, click Close.
10 Log on to vSphere Client (HTML5). If you are currently logged on, logout and
then relog in. Ensure that Veritas NetBackup appears in the navigation pane.
11 If the Veritas NetBackup option is not available,See “The NetBackup plug-in
is not shown in the vSphere Client (HTML5) interface even after registration”
on page 71.
Installing the NetBackup plug-in for vSphere Client (HTML5) 24
VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED for servers and clients

To install the NetBackup plug-in from the NetBackup appliance as primary

server
1 Log on to the appliance as a NetBackup CLI user and run the
vwcp_managecommand to install the plug-in. The command is located at
/usr/openv/netbackup/bin/goodies/vwcp_manage

For example:

vwcp_manage --register –v vCenter.example.com –u vCenter_username

–p password_file

password_file is the path to a text file that contains only the password.

Note: As a NetBackup CLI user, you can create text files in your home directory
only at /home/nbusers. For more information on the vwcp_manage command,
see the NetBackup Commands Reference Guide.

2 Log on to vSphere Client (HTML5). If you are currently logged on, log out and
re-log in. The Veritas NetBackup option must appear in the navigation pane
and in Shortcuts. If it is not available, See “The NetBackup plug-in is not shown
in the vSphere Client (HTML5) interface even after registration” on page 71.
3 To register the plug-in with another vCenter server, repeat this procedure.

VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED
for servers and clients
The VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED option enables the
validation of virtualization server certificates using its root or intermediate certificate
authority (CA) certificates.
Before you enable the option, review the steps from the 'Validating VMware
virtualization server certificates in NetBackup ' section in the NetBackup for VMware
Administrator's Guide.
By default, the VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED option is set to
UNDEFINED.

The security certificate validation is enabled for Red Hat Virtualization and Nutanix
AHV servers, but is disabled for VMware servers.
Installing the NetBackup plug-in for vSphere Client (HTML5) 25
Uninstalling the NetBackup plug-in for vSphere Client (HTML5)

Note: In a scenario where an external CA can be configured for one virtualization

server, but not for the other, two separate backup hosts must be used. The
VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED option must be set to YES for
the backup host where the external CA can be configured. The
VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED must be set to YESfor the
backup host where the external CA can be configured. The option must be set to
NO for the other backup host.

Table 2-3 VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED

information

Usage Description

Where to use On NetBackup primary server or all access hosts.

How to use Use the nbgetconfig and the nbsetconfig commands to view,
add, or change the option.

For information about these commands, see the NetBackup

Commands Reference Guide.

Use the following format to enable certificate validation for the Red
Hat Virtualization, VMware, or Nutanix AHV servers:

VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLED = YES

Equivalent UI property No equivalent exists.

Uninstalling the NetBackup plug-in for vSphere

Client (HTML5)
You can unregister and uninstall the plug-in.

Note: To unregister and uninstall the plug-in, the vCenter credentials require the
Extension privileges.
See “vCenter privileges for managing NetBackup plug-in installation” on page 14.
Installing the NetBackup plug-in for vSphere Client (HTML5) 26
Uninstalling the NetBackup plug-in for vSphere Client (HTML5)

To unregister and uninstall the NetBackup plug-in by means of the NetBackup

primary server
1 On the NetBackup primary server, run the vwcp_manage command:
Windows: install_path\NetBackup\bin\goodies\vwcp_manage.exe
UNIX, Linux: /usr/openv/netbackup/bin/goodies/vwcp_manage
2 On the End User License Agreement screen, click Accept.
3 On the VMware vCenter Server Details dialog, select the vCenter from the
pull-down list and enter the vCenter credentials. Click Validate.
4 Case1 : Unregister Plug-in when no Local Plug-in installed:
■ On the Unregister the Plug-in dialog, click Unregister and confirm it.
■ On the Finish dialog, click Close.
Case2: Unregister Plug-in when Local Plug-in installed.
■ On the Select the Plug-in type dialog, select the Remote plug-in and click
Next.
■ On the Unregister the Plug-in window, click Unregister and confirm it.
■ On the Finish dialog, click Close.
Case3: Unregister the plugin when more then 1 plug-ins are registered
■ On the Select the Plug-in type dialog, select the Remote Plug-in and click
Next.
■ On the Unregister the Plug-in window, click Unregister and confirm it.
■ On the Finish dialog, click Close.

Note: This unregister's the Plug-in from the logged in NetBackup primary server
but other NetBackup primary servers remain unaffected.

5 Log on to the vSphere Client. If you are currently logged on, log out first.
Installing the NetBackup plug-in for vSphere Client (HTML5) 27
Uninstalling the NetBackup Local plug-in for vSphere Client (HTML5)

To unregister and uninstall the NetBackup plug-in for vSphere Client (HTML5)
by means of the NetBackup appliance as primary server
1 Log on to the appliance as a NetBackup CLI user and run the vwcp_manage
command to uninstall the plug-in.
The vwcp_manage command is located here:
/usr/openv/netbackup/bin/goodies/vwcp_manage

For example:
vwcp_manage --unregister –v vCenter.example.com –u
vCenter_username –p password_file

Where password_file is the path to a text file that contains only the password.

Note: As a NetBackup CLI user, you can create text files in your home directory
only: /home/nbusers

For more information on the vwcp_manage command, see the NetBackup

Commands Reference Guide:
http://www.veritas.co m/docs/000003214
2 Log on to the vSphere Client. If you are currently logged on, log out first.

Uninstalling the NetBackup Local plug-in for

vSphere Client (HTML5)
You can unregister and uninstall the plug-in.

Note: To unregister and uninstall the plug-in, the vCenter credentials require the
Extension privileges.
See “vCenter privileges for managing NetBackup plug-in installation” on page 14.

To unregister and uninstall the NetBackup plug-in by means of the NetBackup

3 On the VMware vCenter Server Details dialog, select the vCenter from the
pull-down list and enter the vCenter credentials. Click Validate.
4 Unregister Local Plug-in when one or more Plug-ins installed.
■ On the Select the Plug-in type dialog, select the local plug-in and click
Next.
■ On the Unregister the Plug-in window, click Unregister and confirm it.
■ On the Finish dialog, click Close.

5 Log on to the vSphere Client. If you are currently logged on, log out first.
To unregister and uninstall the NetBackup local plug-in for vSphere Client
(HTML5) by means of the NetBackup appliance as primary server
1 Log on to the appliance as a NetBackup CLI user and run the
vwcp_managecommand to uninstall the plug-in.

Note: The vwcp_manage command is located

at/usr/openv/netbackup/bin/goodies/vwcp_manage

For example:

vwcp_manage --unregisterLocal –v vCenter.example.com –u

vCenter_username –p password_file

Note: password_file is the path to a text file that contains only the password.

Note: As a NetBackup CLI user, you can create text files in your home directory
only at /home/nbusers. For more information see, NetBackup Commands
Reference Guide

2 Log on to the vSphere Client. If you are currently logged on, log out first.
Chapter 3
Plug-in Configurations
This chapter includes the following topics:

■ Configuration overview for the NetBackup Recovery and Instant Recovery

Wizards

■ Port usage for the NetBackup vSphere Client (HTML5) plug-in

■ Setting vCenter privileges for recovering virtual machines

■ NetBackup permissions for the plug-in

■ Configuring vCenter CA Certificates in NetBackup primary server

Configuration overview for the NetBackup

Recovery and Instant Recovery Wizards
Note: The NetBackup Recovery and Instant Recovery Wizards are optional features
of the NetBackup plug-in for vSphere Client (HTML5). The wizards provide a means
of recovering virtual machines. They are not required for monitoring virtual machine
backups.

To use the NetBackup Recovery and Instant Recovery Wizards to restore virtual
machines, configure the following:

Table 3-1 Configuring the NetBackup Recovery Wizard

Sr. No Description Reference topic

1 Configure ports for the See “Port usage for the

NetBackup Web Services. NetBackup vSphere Client
(HTML5) plug-in” on page 30.
Plug-in Configurations 30
Port usage for the NetBackup vSphere Client (HTML5) plug-in

Table 3-1 Configuring the NetBackup Recovery Wizard (continued)

Sr. No Description Reference topic

2 Set the required vCenter See “Setting vCenter

privileges. privileges for recovering
virtual machines” on page 31.

3 Set NetBackup privileges See “ NetBackup permissions

for the plug-in” on page 31.

4 Configure vCenter CA See “Configuring vCenter CA

Certificates Certificates in NetBackup
primary server” on page 33.

Port usage for the NetBackup vSphere Client

(HTML5) plug-in
The following table shows the standard ports to be used in a NetBackup plug-in
environment.

Table 3-2 Ports used in NetBackup and the vSphere Client plug-in
environment

Source Port number Destination

For Plug-in access: vCenter RESTful interface at port Primary server

server version 7.0 and later 1556 (https)
(or vSphere Client server if
deployed independently)

For Plug-in access: vCenter RESTful interface at port 443 Primary server
server version before 7.0 (or (https)
vSphere Client server if
deployed independently)

Primary server 443 vCenter server

Backup host 443 vCenter server

Backup host 902 (for nbd or nbdssl) ESXi

Plug-in Configurations 31
Setting vCenter privileges for recovering virtual machines

Setting vCenter privileges for recovering virtual

machines
Use the following procedure to set the user privileges in vCenter for the NetBackup
Recovery wizards. Set the privileges on each vCenter where virtual machines may
need to be restored.
If the user account to access the plug-in cannot be assigned administrator privileges,
you must set the following permissions at the vCenter level.
To set vCenter privileges for recovering virtual machines
1 In vSphere Client, click Administration > Roles.
2 Under Roles, click Administrator.
3 Click Privileges.
4 Scroll down to Global and make sure Log Event is listed.
5 Scroll down to NetBackup Recovery and make sure the following are listed:
Add or Remove NetBackup Servers
Virtual Machine Recovery
6 Set these privileges on each vCenter where virtual machines may need to be
restored.

Caution: The NetBackup Virtual Machine Recovery privilege grants global recovery
authorization. It allows users with that role to recover any virtual machine that resides
on that vCenter. Use caution when granting this privilege to users.

NetBackup permissions for the plug-in

Use NetBackup web UI to assign these permissions. See RBAC section in
NetBackup™ Web UI Administrator’s Guide.

Table 3-3 Permissions required to perform recovery operations in remote

plug-in

Operation Description Additional required

operations

Global > NetBackup management > Access hosts

View View the access hosts that

are configured.
Plug-in Configurations 32
NetBackup permissions for the plug-in

Table 3-3 Permissions required to perform recovery operations in remote

plug-in (continued)

Operation Description Additional required

operations

Global > NetBackup management > NetBackup backup images

View View the attributes of the

backup images.

Assets > VMware assets

View View VMs, vCenter servers,

and ESX hosts.

View, Restore targets View the available View

destinations to which to
restore an asset.

Restore Restore to the original or to View

an alternate location.
Global > NetBackup
management > NetBackup
backup images > View

Global > NetBackup

management > Access hosts
> View

On the target location: View

restore targets

Allow restore to overwrite Allow a restore to overwrite View

an existing asset. Without this
Restore
permission a user must
restore an existing asset to a
different location.

Table 3-4 Permissions required to perform instant recovery operations in

remote plug-in

Operation Description Additional required

operations

Global > NetBackup management > Access hosts

View View the access hosts that

are configured.

Global > NetBackup management > NetBackup backup images

Plug-in Configurations 33
Configuring vCenter CA Certificates in NetBackup primary server

Table 3-4 Permissions required to perform instant recovery operations in

remote plug-in (continued)

Operation Description Additional required

operations

View View the attributes of the

backup images.

Assets > VMware assets

View View VMs, vCenter servers,

and ESX hosts.

View, Restore targets View the available View

destinations to which to
restore an asset.

Restore Restore to the original or to View

an alternate location.
Global > NetBackup
management > NetBackup
backup images > View

Global > NetBackup

management > Access hosts
> View

On the target location: View

restore targets

Allow restore to overwrite Allow a restore to overwrite View

an existing asset. Without this
Restore
permission a user must
restore an existing asset to a
different location.

Instant Restore Option to recover and power Restore

on the virtual machines
instantly.

Configuring vCenter CA Certificates in NetBackup

primary server
NetBackup 10.0.1 onwards, vCenter CA certificate is automatically added to
truststoreVWCP. In case of multiple certificates, configured in the vCenter, only
certificate issued to and issued by Certificate Authority is added to the
Plug-in Configurations 34
Configuring vCenter CA Certificates in NetBackup primary server

truststoreVWCP. If the vCenter CA certificate is not added automatically then follow

the steps to add it manually:
1 Download the vCenter CA certificates from https://<vCenter
IP/FQDN>/certs/download.zip
NetBackup validates VMware virtualization server certificates using their root
or intermediate certificate authority (CA) certificates.
2 Extract the contents of a zip file to any local location.
3 Get the storepass from Veritas/NetBackup/var/global/jkskey .
4 Update and run the following command:
Windows

C:\Program Files\Veritas\NetBackup\jre\bin\keytool"
-storetype BCFKS providerpath "C:\Program
Files\Veritas\NetBackup\wmc\ webserver\lib\ccj-3.0.1.jar" -
providerclass com.safelogic.cryptocomply.
jcajce.provider.CryptoComplyFipsProvider
-importcert -trustcacerts -file
C:\Users\labuser\Downloads\download \certs\win\ vCenter
Certificate -keystore "C:\Program Files
\Veritas\NetBackup\var\global\wsl\credentials\truststoreVWC
P.bcfks" -storepass 3588289782 -alias VMwareCA

Linux

/usr/openv/java/jre/bin/keytool -storetype BCFKS -providerpath

/usr/openv/wmc/webserver/lib/ccj-3.0.1.jar -providerclass com.
safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider
-importcert -trustcacerts -file /root/c3bc1e7a.0 -keystore
/usr/openv/var/global/wsl/credentials/truststoreVWCP.bcfks -
storepass
87324987439 -alias VMwareCA
Chapter 4
Log in to the Plug-in
This chapter includes the following topics:

■ Sign-in for the Plug-in

■ Prerequisites

■ Log-in to the plug-in

■ Sign out of the plug-in

Sign-in for the Plug-in

Starting with NetBackup 10.0, it is mandatory to explicitly log in to the Plug-in. The
user needs to have valid NetBackup user credentials.
User can log in to the NetBackup server to manage recovery and instant recovery
for virtual machines which are backed up by that NetBackup server. Thus, to log
in to any NetBackup server, you need to register the server with the plug-in.

Note: Login is required only in case of managing recovery and instant recovery.
However, it is not needed for the monitoring purpose.

Prerequisites
■ The user must have valid NetBackup user credentials.
■ The user credentials must have appropriate privileges, to access specific feature
of the Plug-in.
Log in to the Plug-in 36
Log-in to the plug-in

Note: For example, a specific user with privileges to perform recovery, can only
perform recovery on the virtual machines. The other user would see error
describing insufficient rights.

Log-in to the plug-in

■ Log in to vSphere Client with valid credentials.
■ In the navigation pane, click Veritas NetBackup.
■ On the Log-in screen, select applicable NetBackup primary server and provide
valid NetBackup user credentials.

Note: For vCenter version 7.0 and later, multiple NetBackup servers are available
for selection. All the NetBackup servers, need to be registered with the Plug-in.
For vCenter versions before 7.0, multiple NetBackup servers registration is not
possible and hence only one server is displayed for selection.

Sign out of the plug-in

■ Click LOGOUT to sign out from the Plug-in.
■ After the successful logout the login screen is displayed.
Chapter 5
Excluding virtual disks
from the backup
This chapter includes the following topics:

■ About excluding virtual disks from the backup

■ Setting the exclude disks Custom Attribute

About excluding virtual disks from the backup

NetBackup provides several methods to exclude virtual machine disks from backups.
One method lets you exclude the virtual disks that are defined in a virtual machine’s
Custom Attributes. NetBackup then excludes those disks if you specify the custom
attribute name in the backup policy.
Veritas provides a Virtual Disk Exclusion option in the NetBackup plug-in for
vSphere Client (HTML5). You can use that option to configure and apply a custom
attribute to a virtual machine or multiple virtual machines.
To use the plug-in to configure a custom attribute to exclude disks from backups,
the vCenter Global credentials Manage custom attributes and Set custom
attribute are required.

Setting the exclude disks Custom Attribute

The NetBackup plug-in for vSphere Client (HTML5) includes a Virtual Disk
Exclusion option. Use that option to create a VMware custom attribute of the virtual
disks to exclude from backups.
You can select up to and including 50 virtual machines to which you can apply a
custom attribute.
Excluding virtual disks from the backup 38
Setting the exclude disks Custom Attribute

To set the exclude disks Custom Attribute

1 In vSphere Client, click Veritas NetBackup.
2 Click Virtual Disk Exclusion, then click RUN VIRTUAL DISK EXCLUSION
WIZARD.
Excluding virtual disks from the backup 39
Setting the exclude disks Custom Attribute

3 On the Virtual Machine Selection screen, select the VMs to which you want
to apply the Custom Attribute, as follows:

a. In the vCenter Server drop-down list, select the vCenter server that hosts the
virtual machines.

By default, the wizard selects the server that you selected in the vSphere Client.

b. In the Custom Attribute field, enter the name for the attribute.

By default, Veritas suggests NB_DISK_EXCLUDE_LIST.

c. Click in the Search field to enter a value to search for, then click Search.

The wizard displays the VMs that match that value.

d. In the search results list, select the VMs to which you want to add the Custom
Attribute and then click ADD VIRTUAL MACHINE. You can change the Search
Results order by clicking on the column headers.

At the top of the screen, a message shows how many VMs that you successfully
added.

e. To continue to the next wizard screen, click Next.

Excluding virtual disks from the backup 40
Setting the exclude disks Custom Attribute

4 On the Select Virtual Disks to Exclude screen, select the virtual disks to
which you want to apply the Custom Attribute, as follows:

a. Select a virtual machine in the list of virtual machines.

You can remove VMs or refresh the display by clicking the vertical ellipsis next
to the VM:

b. In the Available Disks list, select the disk or disks to add to the Custom Attribute.
You can select all disks in the list by clicking the check box next to the Exclude
disk column header. If a disk is excluded already, a warning icon appears in the
Exclude disk column.

c. Repeat steps a and b for each virtual machine.

d. When you finish selecting disks, click Next to continue to the next wizard screen.
Excluding virtual disks from the backup 41
Setting the exclude disks Custom Attribute

5 On the Review Selections screen, review and set the Custom Attribute, as
follows:

a. Review the selections for the disks to exclude.

b. Click Exclude Disks to add the Custom Attribute to all of the selected VMs. The
list box shows the results of the operation.

c. Click Finish.
Chapter 6
Monitoring backup status
This chapter includes the following topics:

■ vCenter privileges for backup monitoring

■ Backup monitoring displays in the NetBackup plug-in for vSphere Client (HTML5)

■ Summary display

■ Virtual Machines display

■ Events display

■ Using the Veritas NetBackup plug-in for backup reporting

■ How to respond to backup status

vCenter privileges for backup monitoring

Before you can use the NetBackup plug-in for vSphere Client (HTML5) to monitor
virtual machine backups, you must set vCenter privileges. Use vSphere Client to
make sure that the following Global privileges are set in vCenter:
Manage custom attributes
Set custom attribute
If the user account to access the plug-in cannot be assigned administrator privileges,
you must set these permissions at the vCenter level. For assistance setting
privileges, refer to the appropriate VMware vSphere Documentation Center.
In vSphere Client, the Global privileges may look similar to the following:
Monitoring backup status 43
Backup monitoring displays in the NetBackup plug-in for vSphere Client (HTML5)

Backup monitoring displays in the NetBackup

plug-in for vSphere Client (HTML5)
In vSphere Client, on the Monitor tab, click Veritas NetBackup to display VM
backup information.

Note: Select an object, such as a vCenter, folder, datacenter, or ESXi host. The
plug-in displays information for the VMs within the object that you select.
Monitoring backup status 44
Summary display

Figure 6-1 The three monitor options: Summary, Virtual Machines, Events

The following table describes the available displays based on the selected objects:

Table 6-1 Summary, Virtual Machines, and Events displays in the

NetBackup plug-in for vSphere Client (HTML5)

View Information shown

Summary A summary and graphical display of backup success and backup events for a specified time
period. Can show the current backup status for a selected VM.

See “Summary display” on page 44.

Virtual Machines Tabular display of backup information for a group of VMs.

Note: This display is available when you click on a vSphere object that is higher than the level
of a VM.

You can filter the information with a range of criteria. Includes an option for customized sorting
in multiple columns.

See “Virtual Machines display” on page 46.

Backup Events More detailed tabular display of backup information based on events. Can show backup events
for a VM or its parent object.

You can filter the information with a range of criteria. Includes an option for customized sorting
in multiple columns.

See “Events display” on page 49.

Summary display
This display summarizes backup status, backup events, and backup age for the
VMs in the vSphere object that you select. If you select an individual VM, the
Summary display shows backup status and events for that VM. . If you select a
Monitoring backup status 45
Summary display

non-VM object, then for the backup events the information suggests you to visit
individual VM for more details of the events data.
The following shows an example of the Summary display for multiple VMs.

Figure 6-2 Summary display

The Summary display presents the following backup information.

Table 6-2 Summary display in the NetBackup plug-in for vSphere Client
(HTML5)

Panel Description

Virtual Machines Shows the current backup status for a particular VM or for all the VMs that belong to the selected
vSphere object.

If the vSphere object is higher than the level of a VM, the backup status appears in a color-coded
pie chart.
Note: If the panel applies to more than one VM: click on the linked values (such as for Backup
Successful or Total) to see the details in the Virtual Machines display.
Monitoring backup status 46
Virtual Machines display

Table 6-2 Summary display in the NetBackup plug-in for vSphere Client
(HTML5) (continued)

Panel Description

Virtual Machines Shows the backup age of the VMs in a bar chart. This panel is available only for a vSphere object
By Backup Age that is higher than the level of a VM.

Backup Events For an indivisual VM:

Lists the total number of backup events and a breakdown of the events by Backup Successful,
Backup Failed, and Snapshot Delete Failed.
Note: Click on the linked values for Backup Successful, Backup Failed, Snapshot Delete
Failed, or Total to see the details in the Events display.

Includes a color-coded bar chart that represents the type and number of backup events that
occurred within a specified period.
You can configure the chart as follows:

■ Select the types of events that appear in the chart by clicking on the color-coded check boxes.
■ Select a different time period from View events from the last.

For Multiple VMs:

User needs to visit an individual VM for more details of its events data.

Virtual Machines display

The Virtual Machines display is available when you click on a vSphere object that
is higher than the level of a VM. The display lists backup information for each VM.
The following is an example of the Virtual Machines display.
Monitoring backup status 47
Virtual Machines display

Figure 6-3 Virtual Machines display in the NetBackup plug-in for vSphere
Client (HTML5)

The following table describes the fields and options in the Virtual Machines display.

Table 6-3 Fields and options in the Virtual Machines display

Option Description

All For the selected vSphere object, shows all backup

status (successful, failed, and so forth).

Backup Successful For the selected vSphere object, shows only the VMs
that were successfully backed up.

Backup Failed For the selected vSphere object, shows only the VMs
that were not successfully backed up.

No Backup Information For the selected vSphere object, shows only the VMs
for which no backup status exists.

For example: The VM may not be included in a

NetBackup policy, or the Post events to vCenter policy
option may not be correctly configured. Contact the
NetBackup administrator.

Excluded From Reporting For the selected vSphere object, shows the VMs that
were intentionally excluded from scheduled backups
(contact the NetBackup administrator).

Name The name of the VM.

Host/Cluster The ESXi host or cluster that contains the VM.

Monitoring backup status 48
Virtual Machines display

Table 6-3 Fields and options in the Virtual Machines display (continued)

Option Description

Backup Status The current status of backups for the VM. The status
values are:

No Backup Information, Backup Successful, Backup

Failed, Excluded From Reporting

Last Successful Backup The date and time of the last successful backup.

Policy The NetBackup policy that created the backup.

Primary The NetBackup primary server where the backup policy

is defined.

Consecutive Failures The number of consecutive backup failures.

You can adjust the width of each column.

Click on the vertical ellipsis next to a row to exclude or

include a VM in the display, or to recover the VM.

Exclude: Marks a selected VM so that its backup status

and other information are not displayed.

Include: Reverses the Exclude option: Adds a VM's

backup status and other information to the display.

Recover: Brings up the Recovery Wizard, to recover

the VM.

Click the export icon to export the rows to a

comma-separated text (CSV) file:

To export the information for a particular VM, first click

on the check box of the VM.

Click the copy icon to save the information to the

Clipboard:
Monitoring backup status 49
Events display

Events display
This display shows backup information based on events, such as backup successful,
backup failed, and snapshot delete failed.
The following is an example of the Events display.

Figure 6-4 Events display

Table 6-4 Fields and options in the Events display

Option Description

ALL For the selected vSphere object, shows all backup status (successful, failed, and so forth).

Backup For the selected vSphere object, shows only the VMs that were successfully backed up.
Successful

Backup Failed For the selected vSphere object, shows only the VMs that were not successfully backed up.

Snapshot Delete For the selected vSphere object, shows only the VMs for which NetBackup failed to delete the
Failed snapshot after the backup completed.
Note: After it creates a snapshot, NetBackup deletes the snapshot when the backup completes.
If NetBackup fails to delete snapshots, the performance of the VM may eventually decline. In that
case, you may need to delete the snapshots manually.

Event Time The time at which that the event occurred.

Event Type The values are:

Backup Successful, Backup Failed, Snapshot Delete Failed.

Virtual Machine The name of the VM.

Policy The NetBackup policy that created the backup.

Monitoring backup status 50
Using the Veritas NetBackup plug-in for backup reporting

Table 6-4 Fields and options in the Events display (continued)

Option Description

Schedule Name The name of the schedule for the backup.

Schedule Type The type of schedule for the backup.

Backup Host The backup host (proxy) that performed the backup.

Primary The NetBackup primary server where the backup policy is defined.

Job Duration The amount of time that the backup job needed to complete.

Expiration The date on which the backup expires.

You can adjust the width of each column.

To recover a VM, select Backup Successful under Event Details, click on the vertical ellipsis
in the VM's row, and click Recover.

The Recovery Wizard appears.

Click the export icon to export the rows to a comma-separated text (CSV) file:

To export the information for a particular VM, first click on the check box of the VM.

Click the copy icon to save the information to the Clipboard:

Using the Veritas NetBackup plug-in for backup

reporting
The following procedures explain how to find VM backup status in the NetBackup
plug-in for vSphere Client (HTML5).
The information that appears in the Veritas NetBackup tab applies only to the
vSphere object that you select.
Monitoring backup status 51
Using the Veritas NetBackup plug-in for backup reporting

To find backup status for a single VM

1 Select the VM in vSphere Client (HTML5).
2 On the Monitor tab, click Veritas NetBackup.
3 Use the Summary or Events displays to see the backup status.
To find backup status for multiple VMs
1 Select the appropriate object in vSphere Client (such as datacenter or ESXi
host).
2 On the Monitor tab, click Veritas NetBackup.
The Summary display shows the backup success rate for the VMs overall.
See “Summary display” on page 44.
3 For the backup status of particular VMs, click Virtual Machines and find the
VMs in the Name column.
You can click on a column header to reorder the entries in that column, or to
move or widen the column.
You can use Filter to limit the type of information that appears.
See “Virtual Machines display” on page 46.
See “Events display” on page 49.
To determine the age of existing backups
1 Select the appropriate object in vSphere Client (such as datacenter or ESXi
host).
2 On the Monitor tab, click Veritas NetBackup.
3 Click Summary.
Virtual Machines By Backup Age shows the age of the backups (up to one
day, 7 days, 30 days, and so forth).
4 For information on backup age per VM, click Virtual Machines and look at the
Backup Age (days) column.
5 To save the report, click the copy icon or export icon:

The copy icon copies the information to the Clipboard. The export icon exports
the rows to a comma-separated text (CSV) file.
Monitoring backup status 52
How to respond to backup status

How to respond to backup status

For the backup status that is reported in the NetBackup plug-in for vSphere Client
(HTML5), try the following suggested actions. You may need to confer with the
NetBackup administrator.

Table 6-5 Tips for responding to backup status in the NetBackup plug-in
for vSphere Client

Status Action

Backup failures ■ Look at the number of consecutive failures on the Virtual Machines
display.
■ If too many failures have occurred, export the display results (use
the save-file icon in the lower right). Send the file to the NetBackup
administrator.

No backup ■ The VM may not be included in a NetBackup policy, or the Post

information events to vCenter policy option may not be correctly configured.
Contact the NetBackup administrator.
■ The VM may be intentionally excluded from scheduled backups
(contact the NetBackup administrator). In that case, you can
right-click on the VM's row in the Virtual Machines display and click
Exclude. The Exclude option removes the VM's status from the
display.
■ The ESXi server may have been removed from the vCenter server.
See “Notes on the NetBackup plug-in for vSphere Client (HTML5)”
on page 8.

Snapshot delete NetBackup attempts to delete old snapshots at the start of each backup.
failed If snapshots are not deleted, you can manually delete them in vSphere
Client.
Chapter 7
Restoring virtual machines
This chapter includes the following topics:

■ Notes on the NetBackup recovery wizards

■ How to access the NetBackup Recovery Wizard

■ Restore virtual machine

■ Perform Instant Recovery of virtual machines

■ Instant Recovery: Cleaning the recovery environment and releasing the

NetBackup resources

Notes on the NetBackup recovery wizards

NetBackup provides common wizard for virtual machine recovery and instant
recovery.
Use the Veritas NetBackup Recovery Wizard to restore a virtual machine from its
NetBackup image. You can restore the virtual machine to its original location or to
a different location.
Use the Veritas NetBackup Instant Recovery Wizard to instantly restore virtual
machine backup images. With instant recovery, you can immediately restore a
virtual machine into your production environment. Instant virtual machine recovery
helps improve recovery time objectives (RTO) and minimizes disruption and
downtime of the production VMs.
Note the following about the NetBackup plug-in's recovery wizards:
■ For the pre-requisites for using the recovery wizards:
See “Configuration overview for the NetBackup Recovery and Instant Recovery
Wizards” on page 29.
Restoring virtual machines 54
How to access the NetBackup Recovery Wizard

■ The recovery wizards are an optional feature of the plug-in. They are not required
for monitoring virtual machine backups.
■ The NetBackup Recovery Wizard is for recovery of an entire virtual machine,
not for recovery of individual files. To recover individual files from the virtual
machine backup, use the NetBackup Backup, Archive, and Restore interface.
Or use the plug-in's Instant Recovery Wizard to boot the virtual machine
instantly and access the files.
See also: "About restore of individual files" and "Restoring individual files" in the
NetBackup for VMware Administrator's Guide.
■ The recovery wizards do not support recovery of vCloud Director backup images.
To recover virtual machines into vCloud Director, use the NetBackup Backup,
Archive, and Restore interface.
See the "Use NetBackup for vCloud Director" chapter in the NetBackup for
VMware Administrator's Guide.
■ You can also perform VM recovery and instant recovery using the nbrestorevm
command. For more information, refer to the NetBackup for VMware
Administrator's Guide and the NetBackup Commands Reference Guide.

How to access the NetBackup Recovery Wizard

In vSphere Client (HTML5), you can launch the NetBackup recovery wizard as
shown in the table below.
Restoring virtual machines 55
How to access the NetBackup Recovery Wizard

Table 7-1 How to start the NetBackup recovery wizard in vSphere Client

Action Description

1 In the vSphere Client left pane (or in the Menu), click Veritas
NetBackup.

2 Login to specific NetBackup server.

3 Click Recovery or Instant Recovery and Cleanup.

4 Click RUN RECOVERY WIZARD or RUN INSTANT

RECOVERY WIZARD.

Log-in Login page appears if you are not already logged in.
Restoring virtual machines 56
How to access the NetBackup Recovery Wizard

Table 7-1 How to start the NetBackup recovery wizard in vSphere Client
(continued)

Action Description

In vSphere Client, click the Monitor tab, then click Veritas

NetBackup. Click Virtual Machines or Events, click on the vertical
ellipsis next to a virtual machine that had a successful backup, and
click Recover.
Restoring virtual machines 57
Restore virtual machine

Table 7-1 How to start the NetBackup recovery wizard in vSphere Client
(continued)

Action Description

In the Virtual Machines pane (or in the left pane), right-click on the
VM to restore and click Veritas NetBackup > Recover.

Restore virtual machine

■ Select the appropriate date and time range and click SEARCH RECOVERY
POINTS.
■ From the Recovery Points, select Virtual machine recovery and click
Next. See “Recovery points screen” on page 59.

Note: You can restore the virtual machine to its original location or to a
different location.

3 From the Recovery Target tab, fill the following details:

■ Display Name: Name of the VM
■ ESXi server or cluster
■ Resource pool or vApp
■ Datastore or Datastore cluster
■ Click NEXT.

Note: Click CHANGE in front of receptive field to change the default value.

4 On the Recovery Options tab, select all the applicable options. See “Recovery
options screen” on page 60.
5 On the Pre-Recovery Check tab, review all the parameters. Click RUN
PRE-RECOVERY CHECK.
6 Once the pre-recovery check is successful, click START RECOVERY.
7 Click OK for Recovery Job Initiated dialog.

Virtual Machine Selection screen

Select the virtual machine to restore.

Note: The Recovery Wizard is dismissed when you click on the side navigation or
header, and any entries cannot be saved. Click Acknowledge to continue.
Restoring virtual machines 59
Restore virtual machine

Table 7-2 Fields in the Virtual Machine Selection screen

Field Description

VMware server Shows the VMware server where the plug-in is installed.
Note: Use the drop-down list to select the VMware server where the VM resided when it
was backed up.

Note: If the plug-in is not authorized to restore VMs, this field is empty.

SEARCH Enter the name (or portion of the name) of the virtual machine that you want to restore, and
click Search.
Note: This field is case-sensitive.

Search Results The results of the search appear in this list.

Click the virtual machine to restore and then click Next.

The NetBackup primary server identifies each VM in the backup policy as a "client." In the
search results, the NetBackup Client Name column displays that name.

Recovery points screen

Select the recovery point from which to restore the virtual machine.

Table 7-3 Fields in the Recovery Points screen

Field Description

Search Recovery Use the From and To date and time fields to choose a date range, then click SEARCH
Points RECOVERY POINTS.

Recovery Points Lists the recovery points that fall within the search dates. Select a recovery point. Instant
Recovery option will be enabled if and only if the recovery point is ready for instant recovery.

Virtual Machine Select the Virtual Machine Recovery option to restore a virtual machine from its NetBackup
Recovery recovery point. You can restore the virtual machine to its original location or to a different
location.
Restoring virtual machines 60
Restore virtual machine

Table 7-3 Fields in the Recovery Points screen (continued)

Field Description

Instant Virtual Select the Instant Virtual Machine Recovery option to instantly restore virtual machine backup
machine Recovery recovery point.

Select the Recovery Target screen

Provide the name for the recovery target, and appropriately select the ESXi server,
the resource pool and the datastore cluster.

Table 7-4
Field Description

Display Name The display name of the VM image.

ESXi server or cluster The selected ESXi server or cluster name. Click Change to select different value for this
field.

Resource pool or vApp The selected resource pool server or cluster name. Click Change to select different value
for this field.

Data store or Data The selected datastore server. Click Change to select different value for this field.
store cluster

Recovery options screen

Click the check boxes to select the networks for the recovered virtual machine.

Table 7-5 Fields in the Network Selection screen

Field Description

Allow overwrite of To overwrite the existing virtual machine.

existing virtual
machine

Power on after To power on the recovered virtual machine.

recovery

Recovery Host Select the recovery host for the recovery.

Advanced options

Create a new BIOS To create the new BIOS UUID.

UUID
Restoring virtual machines 61
Restore virtual machine

Table 7-5 Fields in the Network Selection screen (continued)

Field Description

Create a new instance To create the new instance UUID.

UUID

Remove backing To remove information.

information for
devices

Remove original To remove original network associated with the backed up VM.
network configuration

Remove tag To remove tags associated with backed up VM.

association

Retain original To retain the original hardware versions of backed up VMs.

hardware version

Format of restored Select Provision for backed up VMs virtual disks. Options available are:
virtual disks
■ Original provisioning
■ Thick provisioning lazy zeroed
■ Thick provisioning eager zeroed
■ Thin provisioning

Transport mode Select transport mode from backup or from below options:

■ Use transport mode used for backup

■ Try the selected transport mode in the following order:
■ SAN
■ HotAdd
■ LAN
■ NBD
■ NBDSSL

Review Virtual Machine Recovery screen

Preview the recovery details, run a pre-recovery check, and start the recovery.

Field Description

Review Review the virtual machine attributes.

RUN PRE-RECOVERY CHECK Different validations are performed as a part

of pre-check, before the actual recovery.
Restoring virtual machines 62
Perform Instant Recovery of virtual machines

Field Description

Pre-Recovery Check Results Displays the pre-recovery status. This helps

to fix the errors in advance and ensures the
smooth recovery process.

START RECOVERY Once pre-recovery is clean, you can start the

recovery.

Perform Instant Recovery of virtual machines

1 On the Recovery Wizard > Virtual Machine Selection dialog, select the virtual
machine to restore. See “Virtual Machine Selection screen” on page 58.
2 On the Recovery Points tab:
■ Select the appropriate date and time range and click SEARCH RECOVERY
POINTS.
■ From the Recovery Options, select Instant virtual machine recovery
and click Next.

Note: Instant virtual machine recovery option is enabled if and only if

the recovery point is ready for instant recovery.

Note: You can restore the virtual machine to its original location or to a
different location.

3 From the Recovery Targettab, fill the following details:

■ Display Name: Name of the VM
■ ESXi server or cluster
■ Resource pool or vApp
■ Datastore or Datastore cluster
■ Click NEXT.

Note: Click CHANGE in front of receptive field to change the default value.

4 On the Recovery Options tab, select all the applicable options. See “Instant
Recovery: Recovery Options” on page 63.
Restoring virtual machines 63
Perform Instant Recovery of virtual machines

5 On the Pre-Recovery Check tab, review all the parameters. Click RUN
PRE-RECOVERY CHECK.
6 Once the pre-recovery check is successful, click START RECOVERY.
7 Click OK for Recovery Job Initiated dialog.

Instant Recovery: Virtual Machine Selection screen

Select the virtual machine to restore.

Note: The Recovery Wizard is dismissed when you click on the side navigation or
header, and the entries are not saved. Click Acknowledge to continue.

Table 7-6 Fields in the Virtual Machine Selection screen

Operations Description

vCenter Server Shows the vCenter server where the plug-in is installed.
Note: Use the drop-down list to select the vCenter server where the VM resided when
it was backed up.

SEARCH Type the name or portion of the name of the virtual machine that you want to restore,
and click SEARCH.

Enter an asterisk * to search the complete list.

Note: This field is case-sensitive.

Search Results The results of the search appear in this list.

Select the virtual machine to restore and then click Next.

The NetBackup primary server identifies each VM in the backup policy as a client. In
the search results, the NetBackup Client Name column displays that name.

The results of the search appear under Search results. Select the virtual machines
and add them to restore and then click Next.
Click Next to select the backup images for instant recovery.

Instant Recovery: Recovery Options

Click the check boxes to select the networks for the recovered virtual machine.
Restoring virtual machines 64
Instant Recovery: Cleaning the recovery environment and releasing the NetBackup resources

Table 7-7 Fields in the Instant recovery virtual machine selection screen

Field Description

Power on after recovery To overwrite the existing virtual machine.

Remove original network Removes the existing network settings of all the selected VMs after the recovery.

Remove tag associations NetBackup does not restore any tag associations from the backup.

Retain original hardware NetBackup restores the virtual machine with its original hardware version (such as 4). It
version retains the original version even if the target ESXi server by default uses a later hardware
version (such as 7 or 8).

If this option is not selected, the restored virtual machine is converted to the default
hardware version that the ESXi server uses.

Instant Recovery: Cleaning the recovery

environment and releasing the NetBackup
resources
Use this screen to complete the instant recovery process by cleaning the recovery
setup and releasing the NetBackup resources. The instant recovery workflow is
completed only when the recovery is completed and the NetBackup resources are
released.
Restoring virtual machines 65
Instant Recovery: Cleaning the recovery environment and releasing the NetBackup resources

Figure 7-1 Instant Recovery Cleanup screen

Use the following options to complete the instant recovery.

Table 7-8 Fields in the Instant Recovery Cleanup screen

Field Description

Initiate Instant Use this option to complete the instant recovery operation after you have performed the Storage
Recovery Done vMotion of the virtual machines to a different datastore. This option completes the virtual machine
instant recovery operation after the vMotion migration of the virtual machine is completed.
When the datastore is removed, its resources are released on the NetBackup media server.

Deactivate Use this option when you are done with the restore and do not intend to retain the restored
virtual machine. This action removes the virtual machine from the ESX host. If no other virtual
machine uses the NetBackup datastore, this option removes that datastore and releases its
resources on the NetBackup media server.
Restoring virtual machines 66
Instant Recovery: Cleaning the recovery environment and releasing the NetBackup resources

Table 7-8 Fields in the Instant Recovery Cleanup screen (continued)

Field Description

Reactivate Use this option when the connection to the virtual machine was interrupted. The interruption
may occur due to a network disconnect between the NetBackup media and the ESX server.
This option reactivates a restored virtual machine by remounting the NetBackup datastore. It
also registers the restored virtual machines on the ESX host.

Refresh Use this option to update the latest image list.

Chapter 8
Troubleshooting
This chapter includes the following topics:

■ A NetBackup primary server is not available in the primary server list of the login
screen

■ The NetBackup plug-in for vSphere Client (HTML5) does not find any backup
images in the listed events

■ Mismatch in vCenter server name (uppercase vs. lowercase letters) causes the
VMware connectivity test to fail

■ Instant recovery operation is not complete due to NFS mount limit exceed

■ Instant recovery option is disabled for the selected recovery point

■ The vCenter server names are not available for search

■ Virtual machine display name conflicts are not shown before the pre-recovery
check

■ Reasons for failure of pre-recovery checks

■ Too much time taken to populate the list of NetBackup primary servers

■ The NetBackup plug-in is not shown in the vSphere Client (HTML5) interface
even after registration

■ The NetBackup plug-in is not shown in the vSphere Client (HTML5) interface
after vCenter upgrade from older versions to vCenter 7.0 or later

■ Unregistering the plug-in may result in total uninstallation of the plug-in

■ Recovery wizard errors

■ No recovery point found error

Troubleshooting 68
A NetBackup primary server is not available in the primary server list of the login screen

A NetBackup primary server is not available in

the primary server list of the login screen
On the Login Screen of the plug-in, the primary server does not appear in the
NetBackup primary Server drop-down list.
Ensure the following are configured::
■ The required NetBackup primary server is registered with the plug-in.
■ Multiple NetBackup primary servers are available for selection only vCenter
version 7.0. and later.

The NetBackup plug-in for vSphere Client (HTML5)

does not find any backup images in the listed
events
To allow the plug-in to monitor backups, the NetBackup primary server's VMware
policies must have Post events to vCenter set to All Events.
The Post events to vCenter option is available from the Advanced option of the
NetBackup policy's VMware tab.
See “Requirements for the NetBackup plug-in for vSphere Client (HTML5)”
on page 11.

Mismatch in vCenter server name (uppercase vs.

lowercase letters) causes the VMware connectivity
test to fail
The Pre-Recovery Check screen of the NetBackup Recovery Wizards runs a number
of checks on the vSphere environment that you selected for the restore. The VMware
connectivity test fails if the case of the vCenter name in NetBackup credentials
differs from the case of the vCenter name in vSphere. For example: the name that
was entered for NetBackup credentials is uppercase, but the name in vSphere is
lowercase

Note: When the VMware connectivity test fails because of a vCenter name mismatch
regarding its case, the failure can be ignored. Click Finish and the VM recovery
should succeed.
Troubleshooting 69
Instant recovery operation is not complete due to NFS mount limit exceed

To prevent the VMware connectivity test from failing, delete the NetBackup credential
for the vCenter and re-enter the credential with the correct case. For instructions
on how to add credentials, see "Adding NetBackup credentials for VMware" in the
NetBackup for VMware Administrator's Guide. Alternatively, you can edit the name
of the vCenter server in vSphere Client to match the credentials that were entered
in the NetBackup primary server.

Instant recovery operation is not complete due to

NFS mount limit exceed
An instant recovery (IR) operation creates at least one NFS mount. If the number
of NFS mounts exceeds the default limit, the next IR operation cannot succeed.

Instant recovery option is disabled for the selected

recovery point
The Instant recovery option is disabled for the selected recovery point if it is not
instant recover- ready
Note the following about instant recovery of VMware virtual machines:
■ Supports the following storage unit types (disk only):
BasicDisk, AdvancedDisk, Media Server Deduplication Pool (MSDP).

Note: Snapshot-only backups are not supported.

■ Does not support a virtual machine that had disks that were excluded from the
backup. The policy Virtual disk selection option must be set to include all disks.
■ Does not support a virtual machine that has a disk in raw device mapping mode
(RDM) or that has a disk in Persistent mode.
■ Supports the following policy schedule types: Full backups, and the incremental
backups that include the Use Accelerator option with a disk-based storage unit.
Incremental backups without the Use Accelerator policy option are not
supported.
■ Does not support virtual machine templates.
Contact a NetBackup administrator to check the backup details.
Troubleshooting 70
The vCenter server names are not available for search

The vCenter server names are not available for

search
On the Virtual Machine Selection screen of the plug-in's recovery wizards, the
server drop-down lists may not contain any vCenter servers.
Make sure that the following are configured:
■ The vCenter server is added in the NetBackup primary server.
■ The NetBackup Web Services are enabled in the NetBackup primary server.
Web services are automatically enabled when the NetBackup Primary server
8.0 or later is installed. See the tech note for the web server tasks that are
required before installation of the Primary server.
■ The following services are up in the NetBackup primary server:
■ NetBackup Service Layer
■ NetBackup Web Management Console

■ The vCenter server is registered with the NetBackup primary server.

Virtual machine display name conflicts are not

shown before the pre-recovery check
During instant recovery operation, the conflicts in the virtual machine display name
are not shown in the wizard screen. These conflicts are later populated in the
pre-recovery check display. The conflict in the display name is shown only when it
is present in the same VM folder. The conflict across the ESX server is only captured
during the pre-recovery check.

Reasons for failure of pre-recovery checks

The following are the reasons for failures in the pre-recovery checks during an
instant recovery operation
■ vSphere server credentials changed.
■ Incorrect data center path or folder path.
■ Non-ASCII characters are used in the specified parameters.
See “NetBackup character restrictions for the Primary VM identifier” in the
NetBackup for VMware Administrator's Guide available through the following
URL:
http://www.veritas.com/docs/DOC5332
Troubleshooting 71
Too much time taken to populate the list of NetBackup primary servers

■ A virtual machine display name conflict.

The virtual machine name already exists on the ESX server.
■ Connectivity and space availability problems.
Indicates issues that are related to connectivity to various recovery artifacts and
the available storage space for recovery.
■ A VMware connectivity-related issue.
■ The NFS volume eight-mount limit was exceeded on the ESXi host.
■ Backup image not available.
The selected backup image is not available for recovery.
The pre-recovery check is a one-time action for the instant recovery wizard operation.
Even after failure checks are displayed in the pre-recovery check list, you can
perform IR operations.

Too much time taken to populate the list of

NetBackup primary servers
If it takes too long to display the NetBackup primary server list, validate the primary
server using the Register Primary Servers option on the plug-in's Veritas
NetBackup page. If the validation reveals an error, contact the NetBackup
administrator and check the vSphere Client Virgo logs at the following location:
■ Linux: /storage/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log
■ Windows:
C:\ProgramData\VMware\vCenterServer\logs\vsphere-ui\logs\vsphere_client_virgo

The NetBackup plug-in is not shown in the

vSphere Client (HTML5) interface even after
registration
This issue may occur for any of the following reasons:
Troubleshooting 72
The NetBackup plug-in is not shown in the vSphere Client (HTML5) interface even after registration

Table 8-1 Reasons for the NetBackup plug-in not appearing in the vSphere
Client

Reason Description and recommended action

The NetBackup plug-in does not Messages similar to the following may appear in the vsphere_client_virgo
support the vCenter version. .log file:

javax.net.ssl.SSLHandshakeException: Received fatal alert:

handshake_failure

For a list of supported vCenter versions for the plug-in, see the following document:

Support for NetBackup 7.x and 8.x in virtual environments:

http://www.veritas.com/docs/000006177

You have not used the default In this case, the default vCenter configuration does not allow the plug-in to be
URL for the plug-in ZIP-file downloaded and deployed. Messages similar to the following may appear in the
download (securely hosted by VMware vsphere_client_virgo.log file:
the NetBackup primary server).
The plugin package download was blocked because the URL
Instead, your plug-in download is not secure. To allow http URLs add allowHttp=true to
URL uses the HTTP protocol webclient.properties
(http://) rather than the secure
HTTPS protocol (https://). See the procedure To allow installation of the plug-in over an HTTP URL.
Troubleshooting 73
The NetBackup plug-in is not shown in the vSphere Client (HTML5) interface even after registration

Table 8-1 Reasons for the NetBackup plug-in not appearing in the vSphere
Client (continued)

Reason Description and recommended action

A previous instance of the Do the following:

NetBackup plug-in did not
1 On the vCenter server, stop the vSphere Client services.
properly clean up after
uninstallation. The services are vsphere-ui and vsphere-client.

For assistance with the command line or vSphere Client, see the VMware article
"How to stop, start, or restart vCenter Server 6.x services (2109881)":

https://kb.vmware.com/kb/2109881

2 Remove references to the plug-in, as follows:

a. On a vCenter appliance, remove the directories or files that the following find
command returns:

# find / -iname "netbackup"

b. On a Windows vCenter, remove the directories or files that the following dir
commands return:

dir "%programdata%\*netbackup*" /s /a /b

dir "%programfiles%\*netbackup*" /s /a /b

Note: For a VMware Platform Services Controller (PSC) environment with

multiple vCenters, you need only uninstall the plug-in on the vCenter where the
plug-in was installed. However, you should remove references to the plug-in
from all of the vCenters that are managed by the PSC.

3 On the vCenter server, start the vSphere Client services.

The services are vsphere-ui and vsphere-client.

Troubleshooting 74
The NetBackup plug-in is not shown in the vSphere Client (HTML5) interface after vCenter upgrade from older
versions to vCenter 7.0 or later

To allow installation of the plug-in over an HTTP URL

1 Add the following directive to the vCenter's webclient.properties file:
allowHttp=true

The webclient.properties file may be located in the following directory:

Windows: C:\ProgramData\VMware\vCenterServer\cfg\vsphere-ui\
Linux: /etc/vmware/vsphere-ui/
2 Restart the vSphere Client service.
The following VMware article contains further information on starting the
vSphere Client service:
https://kb.vmware.com/kb/2109887
3 Log on again to the vSphere Client.
When you log on, the plug-in is then installed.
See “Installing the NetBackup plug-in for vSphere Client (HTML5)” on page 16.

The NetBackup plug-in is not shown in the

vSphere Client (HTML5) interface after vCenter
upgrade from older versions to vCenter 7.0 or
later
This issue occurs because older versions of vCenter try to re-deploy the plug-in
installation media zip file already downloaded by the vCenter from previous
registration, which is not compatible with vCenters of versions 7.0 or later.
To solve this issue, you must install the NetBackup plugin provided for newer
versions of vCenter. This plugin package is available at this URL on primary server:
https://primary_server_host_name:8443/nbwebservice/plugins/netbackup-vwc-plugin-html5ui.zip

Note: This example uses a port number of 8443. The port number on the primary
server however may be different.

See “Installing the NetBackup plug-in for vSphere Client (HTML5)” on page 16.
Troubleshooting 75
Unregistering the plug-in may result in total uninstallation of the plug-in

Unregistering the plug-in may result in total

uninstallation of the plug-in
If you unregister NetBackup server from an existing Plug-in, the plug-in may uninstall
completely, and also all the NetBackup servers that are unregistered.
Reasons:
■ Connectivity issues during the un-registration of the NetBackup server from the
plug-in
■ The NetBackup servers' services are down.
Fix:
■ Manually install the plug-in and register all the NetBackup servers again.

Recovery wizard errors

When user is at Vcenter /DataCener/ESX level, goes to monitoring page and tries
to recover a VM with a display name containing few special characters, user gets
errors on Recovery Wizard.

Table 8-2 Recovery wizard errors

Sr no Special character Error message Workaround

in VM Display
name

1 % Backup information Perform the recovery

on virtual machine from VM level or via
Standard Recovery
VM wizard.
display name
with % character

is not available.
Troubleshooting 76
No recovery point found error

Table 8-2 Recovery wizard errors (continued)

Sr no Special character Error message Workaround

in VM Display
name

2 + Backup information ■ 1. Take the

on virtual machine backup using
instance UUID or
VM WebUI based
display name Protection Plan
with + character and then try to
recover from the
is not available.
Remote Plugin
Landing Page.
■ perform the
recovery using
NetBackup Web
UI

No recovery point found error

When the user tries to recover a VM , and no recovery point is found due to
permission issues. User must get required permissions. See “ NetBackup
permissions for the plug-in” on page 31.
Chapter 9
Limitations
This chapter includes the following topics:

■ Limitations

Limitations
■ Recovery and discovery of VMs created by VMware templates is not supported
by the remote plug-in.
■ The vwcp_manage utility only supports NetBackup primary servers and does
not support the media server. If you try to register the media server with the
vwcp_manage utility either in UI mode or in CLI mode, then you may get console
or UI error pop-up as Null.
■ Currently the application can provide monitoring details for up to 500 VMs and
up to 200 thousand events data records. Beyond this, any increase in #VM
and/or #events data records, would make the application unstable.
The following table provides the time taken by the monitoring page to fetch data,
when the user has clicked on the mentioned level in the tree (root/ESX/resource
pool etc.)

Table 9-1
Number of VMs Root level in ESX/Host level in Resource pool
minutes minutes level in minutes

99 6.4 4.6 4.6

500 24.5 18.1 22.5

1000 59 ~66 42.9

Appendix A
Instant recovery events
and best practices
This appendix includes the following topics:

■ Instant recovery events for non-available virtual machines

■ Best practices for instant recovery operations

Instant recovery events for non-available virtual

machines
For instant recovery operations (activate, deactivate, reactivate), NetBackup posts
success or failure events to the vCenter server. These events are posted for the
virtual machine during its restore.
For the activate and reactivate operations, the virtual machine already exists in
vCenter. Therefore, when you select that virtual machine and navigate to the Monitor
> Events tab, you see the NetBackup events for these operations.
For the deactivate operation, the virtual machine is unregistered and deleted from
vCenter server. That virtual machine is no longer visible in vSphere Client. To see
its NetBackup events, select the ESX server or top-level vCenter object in vSphere
Client and navigate to Monitor > Events. Usually only the event description appears
in the Events tab. In rare cases, the event ID may appear instead of the event
description.
The following are the instant recovery event IDs and descriptions.

Event ID Description

IR Activate Operation Events

Instant recovery events and best practices 79
Best practices for instant recovery operations

com.symantec.netbackup.instantrecovery.activate.success NetBackup instant recovery Activate operation

is successful.

com.symantec.netbackup.instantrecovery.activate.failure NetBackup instant recovery Activate operation

failed.

IR Deactivate Operation Events

com.symantec.netbackup.instantrecovery.deactivate.success NetBackup instant recovery Deactivate operation

is successful.

com.symantec.netbackup.instantrecovery.deactivate.failure NetBackup instant recovery Deactivate operation

failed.

IR Reactivate Operation Events

com.symantec.netbackup.instantrecovery.reactivate.success NetBackup instant recovery Reactivate operation

is successful.

com.symantec.netbackup.instantrecovery.reactivate.failure NetBackup instant recovery Reactivate operation

failed.

Best practices for instant recovery operations

The following best practices are advised during the Instant Recovery Wizard (IR)
operations.
■ Instant recovery can be simultaneously performed for about ten virtual machines
for a single NetBackup primary server. For performance reasons, it may be
better to limit the operation to 2 to 3 virtual machines if the NetBackup storage
type is PureDisk. Consult your backup administrator for more details.
■ If an Instant Recovery operation (activate/reactivate/deactivate/done) fails, check
the NetBackup event logs using the vSphere Client interface: Monitor tab >
Veritas NetBackup > Events.
■ Remove from the plug-in any NetBackup primary servers in an unused,
unreachable, or shutdown state.
■ On the Instant Recovery Wizard screens, wait for the ongoing IR operation to
complete. While the cursor indicates a busy state, do not click on other options.

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