HiLCoE

School of Computer Science and Technology

System Analysis & Design

CS343
Assignment (zala Tech)

Submitted By: 1. Biruk Kassa

2. Yoseph Beshir

Submitted To: Fantahun B. (PhD)

Submission Date: August 19, 2023

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1. Organiza�on Background:

1.1 Historical Background:

ZalaTech, a pioneering technology solu�on provider company based in Addis Ababa, Ethiopia, was
established in 2017. Founded by Amha Wondimu, a visionary co-founder, the company embarked on a
journey to leverage technology to create a brighter future, where innova�on and labor-saving solu�ons
redefine industries. Over the years, ZalaTech has grown from its humble beginnings to become a
prominent player in the technology sector, driven by its commitment to deliver reliable and innova�ve
solu�ons to meet the evolving needs of its clients.

1.2 Mission, Vision, and Values:

ZalaTech's mission encapsulates its aspira�on to revolu�onize the technological landscape. The
company envisions building a world where technology not only generates employment opportuni�es
but also brings forth remarkable labor-saving inven�ons that benefit society at large. ZalaTech is
dedicated to providing its clients with cu�ng-edge solu�ons of the highest quality, rooted in unwavering
ethics and a commitment to exceeding customer expecta�ons. Their values of innova�on, reliability, and
ethical conduct guide their every endeavor.

1.3 Ac�vi�es:

ZalaTech's core ac�vi�es encompass a wide spectrum of technological services. As a mul�disciplinary

tech firm, it specializes in Mobile App Development, Web Development, UI-UX Design, Web Design,
Social Media Marke�ng, and SEO. These services enable businesses to harness the power of digital
pla�orms to reach wider audiences, enhance opera�onal efficiency, and foster growth.

1.4 Input, Process, Output/Impact:

The company's opera�ons involve a dynamic interplay of input, process, and output. Inputs encompass
the crea�ve ideas, technical exper�se, and diverse skill sets of its dedicated team members. The process
involves me�culous planning, development, and implementa�on of technology-driven solu�ons for
clients across various industries. The outputs manifest in the form of fully func�onal mobile apps,
interac�ve websites, engaging user experiences, and impac�ul digital marke�ng campaigns. The impact
of ZalaTech's work resonates in the growth and success of its clients' businesses, contribu�ng to
economic development and technological advancement.

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This comprehensive background informa�on provides a solid founda�on for understanding ZalaTech's
history, mission, vision, values, ac�vi�es, and the transforma�ve impact it has on the digital landscape.
With this informa�on, you can proceed to further sec�ons of your report, delving into the inves�ga�on,
system analysis and design, implementa�on and tes�ng, system maintenance, and more.

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2. Inves�ga�on:

2.1 Problem in the Organiza�on / Opportuni�es:

During the inves�ga�on phase, our team iden�fied both challenges and opportuni�es within ZalaTech's
opera�ons. These insights serve as cri�cal triggers for poten�al informa�on system development.

Challenges Faced:

• Scou�ng for a Suitable Partner: Ini�ally, your team encountered difficul�es in iden�fying a
suitable company to collaborate with for the assignment. The companies you approached had
small teams that were unable to fulfill the requirements. This challenge highlighted the
importance of finding a partner with the necessary resources and exper�se.

Opportuni�es Discovered:

• Poten�al for Process Op�miza�on: Through our interac�ons with ZalaTech, we discovered
opportuni�es to op�mize their exis�ng processes. This include streamlining project
management, enhancing client communica�on, and refining the development life cycle.

2.2 Proposed Solu�ons (Ranked if mul�ple solu�ons are suggested):

Based on our inves�ga�on, our team has iden�fied poten�al solu�ons to address the challenges and
capitalize on the opportuni�es within ZalaTech:

A. Proposed Solu�on: Strengthened Partnerships

Given the challenge of finding a suitable partner, one proposed solu�on is to establish stronger
connec�ons within the industry. Building rela�onships with companies that align with ZalaTech's vision
and capabili�es can provide a reliable network for future collabora�ons.

B. Proposed Solu�on: Process Refinement and Automa�on

To address the opportuni�es for process op�miza�on, our team could propose the development of an
informa�on system that focuses on refining and automa�ng various aspects of project management,
client communica�on, and development processes. This system could enhance efficiency, reduce errors,
and improve overall project delivery.

Conclusion:
The inves�ga�on phase not only highlighted challenges faced by ZalaTech but also illuminated
opportuni�es for improvement and growth. By proposing solu�ons that target these challenges and
opportuni�es, our team aims to contribute to ZalaTech's mission of delivering innova�ve and reliable
solu�ons to its clients.

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This detailed explora�on of the inves�ga�on phase provides a solid founda�on for our subsequent
analysis and design efforts. It sets the stage for developing a tailored informa�on system that addresses
ZalaTech's specific needs and objec�ves.

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3. System Analysis and Design:

3.1 User Requirements/So�ware Requirements:

Based on the inves�ga�on conducted and interac�ons with ZalaTech, our team has gathered a set of
user and so�ware requirements that serve as the founda�on for designing the proposed informa�on
system.

User Requirements:

1. Efficient Project Management: The system should facilitate project scheduling, resource alloca�on,
and tracking to ensure �mely and successful project comple�on.

2. Seamless Client Communica�on: The system should enable clear and effec�ve communica�on
between ZalaTech and its clients throughout the project lifecycle.

3. Streamlined Development Processes: The system should support streamlined development

workflows, from design and coding to tes�ng and deployment.

So�ware Requirements:

1. User-Friendly Interface: The system's user interface should be intui�ve and user-friendly, catering to
both technical and non-technical users.

2. Real-Time Collabora�on: The system should allow mul�ple team members and clients to collaborate
in real-�me, enhancing communica�on and produc�vity.

3. Data Security: The system should implement robust security measures to protect sensi�ve project-
related data and client informa�on.

3.2 Structured Requirements (Process Modeling, Data Modeling, etc.):

To ensure a comprehensive design, our team will employ structured requirements, including process
modeling and data modeling.

Process Modeling:

U�lize process modeling techniques, such as flowcharts or UML diagrams, to visually represent the
project management and development processes. This will help in iden�fying poten�al botlenecks and
areas for op�miza�on.

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Data Modeling:

Develop a data model that outlines the rela�onships between various en��es within the system. This
will guide the database design and ensure efficient data storage and retrieval.

3.3 Hardware Requirements (Hardware Specifica�on):

Considering the tools and technologies used by ZalaTech, outline the hardware requirements for the
proposed informa�on system. This may include the specifica�ons of servers, worksta�ons, and
networking equipment necessary to support the system's func�onali�es.

3.4 System Specifica�on (Sample User Interface, Process Design, Database

Design):

Provide a detailed system specifica�on that includes:

• Sample User Interface: Mock-up screens illustra�ng how users will interact with the system's interface.

• Process Design: A descrip�on of how the proposed system will handle project management, client
communica�on, and development processes.

• Database Design: A high-level overview of the database structure, including tables, rela�onships, and
key atributes

By elaborating on these aspects in your report, we'll showcase our team's thorough analysis and design
process, setting the stage for the subsequent implementation and testing phases.

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4. System Implementa�on and Tes�ng:

4.1 Hardware Acquisi�on Plan:

The hardware acquisi�on plan outlines the necessary hardware components and infrastructure required
for the successful implementa�on of the proposed informa�on system at ZalaTech. This includes
servers, worksta�ons, networking equipment, and any other hardware resources needed to support the
system's opera�ons.

4.2 System Construc�on/Development and So�ware Acquisi�on Plan:

In the case of system construc�on, our team will outline the development process, including the stages
of design, coding, tes�ng, and deployment. Addi�onally, if certain so�ware tools are being acquired
rather than developed in-house, provide a so�ware acquisi�on plan that details the selec�on,
procurement, and integra�on of these tools.

4.3 People Specifica�on:

Iden�fy any addi�onal personnel requirements or training needs for the successful implementa�on of
the informa�on system. This could involve hiring individuals with specialized skills or providing training
to exis�ng staff members to ensure they are proficient in using the new system.

4.4 System Conversion Strategies (Plan):

Detail the strategies and approaches that will be employed to transi�on from the current processes to
the new informa�on system. This may involve a phased implementa�on, parallel running of old and new
systems, or a complete cutover to the new system.

4.5 System Tes�ng Plan:

Outline a comprehensive tes�ng plan that encompasses various tes�ng methodologies, including unit
tes�ng, integra�on tes�ng, system tes�ng, and user acceptance tes�ng. Specify the test scenarios, test
cases, and expected outcomes for each phase of tes�ng.

4.6 User Training Plan:

Detail the training program that will be developed to ensure ZalaTech's staff members are proficient in
using the new informa�on system. This plan should include training materials, schedules, and methods
of delivery (e.g., workshops, online tutorials, on-site training).

4.7 Documenta�on:
Provide a comprehensive documentation plan that outlines the types of documentation that will be
created, such as user manuals, technical documentation, and system architecture diagrams. This
documentation will serve as a valuable resource for users and support teams.

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By elabora�ng on these aspects in your report, you'll demonstrate your team's careful considera�on of
the implementa�on and tes�ng phase, ensuring a smooth transi�on to the new informa�on system and
its successful integra�on into ZalaTech's opera�ons.

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5. System Maintenance:

5.1 Maintenance Plan:

A well-structured maintenance plan is crucial to ensure the con�nued func�onality, reliability, and
effec�veness of the implemented informa�on system.

Rou�ne Updates and Upgrades:

Regularly assess and apply updates to the system so�ware, including opera�ng systems, databases, and
any third-party tools used. Evaluate the need for system upgrades to leverage new features and
enhancements.

Bug Fixes and Issue Resolu�on:

Establish a process for iden�fying and addressing so�ware bugs, glitches, and issues. Implement a
�cke�ng or issue tracking system to priori�ze and resolve problems in a �mely manner.

5.2 Monitoring and Performance Op�miza�on:

Incorporate monitoring tools that allow the system's performance and usage metrics to be tracked in
real-�me. Implement alerts and no�fica�ons to proac�vely address any performance degrada�on or
poten�al botlenecks.

Performance Tuning:

Regularly analyze system performance data to iden�fy areas that require op�miza�on. Adjust system
configura�ons, database queries, and other parameters to ensure op�mal performance.

5.3 Security and Data Protec�on:

Con�nuously assess and enhance the system's security measures to protect sensi�ve data and prevent
unauthorized access. Regularly update security protocols, firewalls, and encryp�on mechanisms to stay
ahead of poten�al threats.

Data Backup and Disaster Recovery:

Implement automated data backup procedures to ensure data integrity and availability. Develop a
comprehensive disaster recovery plan that outlines steps to be taken in the event of a system failure or
data breach.

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5.4 User Support and Training:

Maintain a user support mechanism that allows staff members to seek assistance and resolve any issues
they encounter while using the system. Offer ongoing training opportuni�es to ensure users are
proficient in u�lizing the system's func�onali�es.

5.5 Continuous Improvement:

Foster a culture of con�nuous improvement by solici�ng user feedback and incorpora�ng sugges�ons
for system enhancements. Regularly assess the system's effec�veness in mee�ng organiza�onal goals
and make adjustments as needed.

By detailing these maintenance strategies, your report demonstrates the foresight and planning your
team has undertaken to ensure the long-term success and sustainability of the information system
implemented at ZalaTech. This section highlights your commitment to providing ongoing value and
support to the organization.

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