APPENDIX 1 CONTINUOUS IMPROVEMENT TARGETS

Target Questions Targets Recommendation for change from

the advisory group

What the future of the

company can look like in
the best-case and most
optimistic scenario

What the company can

realistically achieve in
the next 5 years.

What are the targets for

the future that lies
somewhere between the
realistic and optimistic
vision of the company.

What are the key

performance indicators
for the company?

What does performance

look now versus in the
future state?

How much of an
improvement should the
company make on a
monthly and annually
basis to achieve the
targets?

What are the behaviours

that you want to promote
in your company?

What are the core

competencies you wish
to achieve through the
culture continuous
improvement process?

What type of leadership

is necessary in the future
state?

How can you promote

and develop leaders
within your organisation
to be prepare for the
future state?
 APPENDIX 2 – CONTINUOUS IMPROVEMENT
PLAN
AREAS OF FOCUS - Focus areas for improvement include How do you
reduce waste? How do you do a job better?
How do you improve the process?
Identify and establish strategies to monitor and evaluate the performance and
AREA 1
sustainability of critical systems and processes

POINT 1

POINT 2

COMMENTS

Collect data and analyse gaps in areas for improvement relating to the supply chains,
AREA 2
and operational and service systems
 POINT 1

POINT 2

COMMENTS

Identify performance measures and assessment tools and techniques and evaluate
AREA 3
their effectiveness
 POINT 1

POINT 2

COMMENTS

Analyse performance reports and variance from plans for key result areas of the
AREA 4
organisation
 POINT 1

POINT 2

COMMENTS

Identify and analyse changing trends and opportunities relevant to the organisation
AREA 5
and learning opportunities for team members
 POINT 1

POINT 2

COMMENTS

CHALLENGES

CHALLENGE
1
 CHALLENGE
2

CHALLENGE
3

COMMENTS

THEORIES FOR IMPROVEMENT

IMPROVEMENT
1

IMPROVEMENT
2

IMPROVEMENT
3

COMMENTS

APPENDIX 3 KAIZEN REPORT

Kaizen Report
Subject Process / Project
 Area / Location Department / Division

Initial Condition (What was the problem?) Solution Description (What

was implemented, changed, or
improved?)

Before (Include pictures, diagrams, etc.) After (Include pictures, diagrams,

etc.)

Benefits Category Benefits Description (e.g., results, cost benefit

analysis, cost savings etc.)

Quality Safety / Health

Cost Environment /
Energy

Delivery Customer
 responsiveness

Efficienc Morale
y

Waste Other

Originated By Validated By Approved By Contact Details

Team Members (Who was involved?)

Implementation Date of Standardisation Remarks

Date Completion

APPENDIX 3 EVALUATION: DATA COLLECTION PLAN

Evaluation: Data Collection Plan Template - Ways to accept the failure of an idea during trialling and
recognise, celebrate, and embed success into systems. Use a data collection plan template as a framework fo
describing what type of data to collect, how to gather it, when, and by whom. This spreadsheet template
provides columns for entering data sources and locations, operational definitions, what statistical tools to use,
and more. You can also edit the template to include any additional information that is relevant for your project.
Performance Operational Data Sample Who When will How will How Addition
measure definition source size will data be data be will data
& collect collected? collected? data be collected
location data? used? at the
same tim
 Consensus

CEO Name CEO Signature Date

(your (your assessor)
assessor)
“Quality “Quality Date
Improvement Improvement Team”
Team” representative
representative Signature
Name
“Quality Action “Quality Action Date
Team” Team”
representative representative
Name Signature

APPENDIX 4 COST-BENEFIT ANALYSIS OUTLINE

TEMPLATE
1. Introduction -The document serves to inform readers of solutions provided to the organisation by
analysing the project from a cost-benefit perspective. It may also put forth alternatives, in addition to
detailing the total cost across the project lifespan, with a comprehensive comparison of the other options.

1.1 Purpose - Identify the business need. Discuss the motivation behind the initiative to seek alternatives to
the active system, i.e., marketplace threat, modernisation, increasing competitive edge. Introduce the project
and how it will support the organisation’s missions and strategic goals.
1.2 Background - Discuss previous initiatives that led to the current project.

1.3 Analysis Scope - Provide an outline of the scope and detail any omissions

1.4 Process - Detail the process used to carry out the analysis. Explain how the project team will use it.
Include procedures. Discuss how the estimated costs derived. Provide information to bolster their validity.

1.5 Criteria for Evaluation – Relates to the evaluation process for alternative systems. Provide criteria,
such as reduced costs, increased efficiency, objectives met, etc.
2. Assumptions, Constraints, and Conditions - Identify assumptions, constraints, and conditions of
the current system to build a case for approval of the project proposed.

2.1 Assumptions - Identify current and future environmental factors as per the analysis conducted

2.2 Constraints - Identity, potentially limiting external factors.

2.3 Conditions - Identify internal environmental factors influencing system processes.

2.4 Recommended Solutions - Summarise all recommended system development solutions.

3.Alternatives -. Identify all systems contained in the analysis. Add any further alternatives following
item 3.4.

3.1 Current System - Identify the current system in place, if any.

3.2 Proposed System - Characterise the proposed system by describing the operational and technical
characteristics.
3.3 Alternative System A. - Identify internal environmental factors are influencing system processes.

3.4 Alternative System B - Summarise all recommended system development solutions.

4. Cost Analysis - Provide a breakdown of costs for the proposed system and alternatives. These
should include design and development, installation, operational costs, maintenance, disposal, and
consumables. Analyse the expenses for each year to weigh against resulting benefits.

4.1 Development Costs - Break down the costs per all proposed systems per phase, with personnel,
equipment, training, software licensing, and tools to be included in the development phase. Provide
information in an outline by completing the below chart or provide a link or attachment to a spreadsheet.

ALTERNATIVE 1 DEVELOPMENT COSTS

ID NO. PHASE YR 1 YR 2 YR 3 YR 4 AMOUNT

1.1 Planning $ $ $ $ $

1.2 Requirements $ $ $ $ $

1.3 Development $ $ $ $ $

1.4 Testing $ $ $ $ $

1.5 Implementation $ $ $ $ $

Total $

ALTERNATIVE 2 DEVELOPMENT COSTS

ID NO. PHASE YR 1 YR 2 YR 3 YR 4 AMOUNT

1.1 Planning $ $ $ $ $

1.2 Requirements $ $ $ $ $

1.3 Development $ $ $ $ $

1.4 Testing $ $ $ $ $

1.5 Implementation $ $ $ $ $

Total $

ALTERNATIVE 3 DEVELOPMENT COSTS

ID NO. PHASE YR 1 YR 2 YR 3 YR 4 AMOUNT

1.1 Planning $ $ $ $ $

1.2 Requirements $ $ $ $ $
1.3 Development $ $ $ $ $

1.4 Testing $ $ $ $ $

1.5 Implementation $ $ $ $ $

Total $

4.2 Operational Costs - Break down the operational costs per all proposed systems. Provide
information in an outline by completing the below chart or provide a link or attachment to a
spreadsheet.
ALTERNATIVE 1 OPERATIONAL COSTS

BEGIN END DATE

CATEGORY DESCRIPTION DATE COST

Personnel $

Contractors $

Commercial software $

Infrastructure $

Facilities $

Supplies $

Total $

ALTERNATIVE 2 OPERATIONAL COSTS

BEGIN END DATE

CATEGORY DESCRIPTION DATE COST

Personnel $

Contractors $

Commercial software $

Infrastructure $

Facilities $

Supplies $

Total $

ALTERNATIVE 3 OPERATIONAL COSTS

CATEGORY DESCRIPTION BEGIN END DATE COST

DATE
 Personnel $

Contractors $

Commercial software $

Infrastructure $

Facilities $

Supplies $

Total $

4.3 Non-Recurring Costs - Provide a breakdown of non-recurring costs for the proposed system and
alternatives. These should include design and development, installation, operational costs, maintenance,
disposal, and consumables. Analyse expenses for each year, so there is an ability to weigh against
resulting benefits.

CAPITAL INVESTMENT COSTS ( acquisition / development / installation )

DESCRIPTION ALT 1 ALT 2 ALT 3

VEHICLES $ $ $

SUPPLIES $ $ $

SOFTWARE / LICENSING $ $ $

SITE $ $ $

SECURITY / PRIVACY EQUIPMENT $ $ $

FACILITIES $ $ $

DATABASE $ $ $

COMMUNICATIONS EQUIPMENT $ $ $

AIR-CONDITIONING EQUIPMENT $ $ $

l $ $ $

4.3.2 Additional NR Costs

ADDITIONAL NON-RECURRING COSTS

DESCRIPTION ALT 1 ALT 2 ALT 3

PROCUREMENT $ $ $

RESEARCH $ $ $

DATABASE PREP $ $ $

SOFTWARE CONVERSION $ $ $

DATA CONVERSION $ $ $

TRAINING $ $ $

TRAVEL $ $ $
INVOLUNTARY RETIREMENT $ $ $

PERSONNEL SEVERANCE $ $ $

PERSONNEL RELOCATION $ $ $

POTENTIAL DISRUPTION TO CURRENT OPS $ $ $

Total $ $ $

4.4 Recurring Costs - Summarise all recommended system development solutions

ADDITIONAL NON-RECURRING COSTS

DESCRIPTION RATE OF ALT 1 ALT 2 ALT 3

RECURRENCE

DATA COMMUNICATIONS LEASE $ $ $

/ MAINT.

EQUIPMENT LEASE / MAINT. $ $ $

OVERHEADS $ $ $

PERSONNEL SALARIES AND $ $ $

FRINGE BEN.

SECURITY $ $ $

SOFTWARE LEASE / MAINT. $ $ $

SUPPLIES $ $ $

UTILITIES $ $ $

TRAVEL $ $ $

TRAINING $ $ $

Total $ $ $

4.5 Project Cost Analysis- Provide a brief explanation of the calculation process per year that includes
any discount factors to future years for an appropriate Net Present Value. Inflation may cause values to
decrease over time. Apply necessary adjustments.

ADDITIONAL NON-RECURRING COSTS

YR 1 ALT 1 ALT 2 ALT 3

NON-RECURRING COSTS $ $ $

RECURRING COSTS $ $ $

YR 2 ALT 1 ALT 2 ALT 3

NON-RECURRING COSTS $ $ $

RECURRING COSTS $ $ $

YR 3 ALT 1 ALT 2 ALT 3

NON-RECURRING COSTS $ $ $

RECURRING COSTS $ $ $

YR 4 ALT 1 ALT 2 ALT 3

NON-RECURRING COSTS $ $ $

RECURRING COSTS $ $ $

Total $ $ $

5. Benefit Analysis- Describe derived benefits from proposed systems. Explain short-term and long-
term benefits for each component of the proposal. Express dollar values where applicable to enable cost
comparison

5.1 Key Benefits - Describe the two key benefit terms employed in the analysis: tangible and intangible

KEY BENEFITS

BENEFIT TYPE VALUE DESCRIPTION

TANGIBLE $ Ex.: increased revenue, streamlined production,

time savings, monetary savings

SUPPLIES (If applicable) Ex.: improved performance, enhanced

decisionmaking, improved services, increased
data, and intel reliability

5.2 Tangible Benefits - Provide a description of tangible benefits, identify data sources, and include
supporting info for each. Use the table below for each benefit.

BENEFIT TITLE
CURRENT VALUE ALT 1 ALT 2 ALT 3

$ $ $ $

SAVINGS $ $ $

5.3 Summary of Tangible Benefits -Provide a summary of quantifiable benefit values for each
proposed system alternative. Use the second table template for summarising the benefits
described in the first. Do this to illustrate a cost comparison and technology solution, with the
table above for each alternative.

Summary of Tangible Benefits

DESCRIPTION ALT 1 ALT 2 ALT 3

$ $ $

$ $ $

$ $ $

\TOTAL BENEFIT $ $ $

SUMMARY OF TANGIBLE BENEFITS

TANGIBLE FY XXXX FY XXXX FY XXXX FY XXXX TOTAL

BENEFIT 1

ALT 1 $ $ $ $ $

ALT N $ $ $ $ $

TANGIBLE FY XXXX FY XXXX FY XXXX FY XXXX TOTAL

BENEFIT

ALT 1 $ $ $ $ $

ALT N $ $ $ $ $

TOTAL FY XXXX FY XXXX FY XXXX FY XXXX TOTAL

BENEFITS

ALT 1 $ $ $ $ $

ALT N $ $ $ $ $
5.4 Intangible Benefits - Some intangible benefits may be possible to quantify as data becomes
available throughout the analysis process.

ALT 1 INTANGIBLE BENEFITS

BENEFIT TITLE VALUE DESCRIPTION

BENEFIT 1 (If applicable)

BENEFIT N (If applicable)

ALT 2 INTANGIBLE BENEFITS

BENEFIT TITLE VALUE DESCRIPTION

BENEFIT 1 (If applicable)

BENEFIT N (If applicable)

ALT 3 INTANGIBLE BENEFITS

BENEFIT TITLE VALUE DESCRIPTION

BENEFIT 1 (If applicable)

BENEFIT N (If applicable)

5.5 Summary of Intangible Benefits

SUMMARY OF INTANGIBLE BENEFITS

DESCRIPTION ALT 1 ALT 2 ALT 3

$ $ $

$ $ $

$ $ $

TOTAL BENEFIT $ $ $

6.Cost and Benefit Comparison - Once discounted values of costs and benefits determined, provide a
comparison for each alternative. Some methods used are ROI, NPV, and BCR. Compare costs of
maintaining the existing system with the costs of implementing and maintaining proposed systems. Then
compare future costs over the same period.

6.1 Results of Tangible Benefit Comparison

RESULTS OF TANGIBLE BENEFIT COMPARISON

BENEFIT AND COST ALT 1 ALT 2 ALT 3

COMPARISON

TOTAL TANGIBLE BENEFITS $ $ $

TOTAL COSTS $ $ $

TOTAL BENEFIT $ $ $

6.2 Results of Intangible Benefits Comparison

RESULTS OF INTANGIBLE BENEFIT COMPARISON

DESCRIPTION ALT 1 ALT 2 ALT 3

INTANGIBLE BENEFIT $ $ $

6.3 Return on Investment - Describe the quantitative and non-quantitative measures employed, and
how they will justify a return relative to the required investment level.

RETURN ON INVESTMENT

COST ITEMS COST

SOFTWARE- WASTE MANAGEMENT SYSTEM $

TRAINING $

SUPPORT (OVER X YEARS) $

TOTAL COST $

EXPENSES COST

EXP 1 $

EXP 2 $

EXP 3 $

TOTAL EXPENSES $

COST SAVINGS COST

DATA LOADING – Save 30% off five days/year @ $200/hour for two years $

ANALYSIS – Save 40% of 4 days/year @ $100/hour for 3 years $

CUSTOMER RELATIONS – 35% reduction in salaried employees $

REPORTING – Save 60% of 2 days/year @ $300/hour for 6 years $

TOTAL SAVINGS $

6.4 Conclusion - Note any required revaluations to the analysis that may arise due to changes in
assumptions, conditions, or restraints.
7. Sensitivity Analysis - Describe any factors or assumptions potentially impacted by inputs/costs and
outcomes/benefits—detail and rank critical sources.

7.1 Sources of Uncertainty

SOURCES OF UNCERTAINTY

KEY SOURCE EXTENT OF IMPACT NATURE OF IMPACT IMPLICATIONS

7.2 Results - Describe what the project will achieve and how each alternative meets the needs of the
organisation.

8. Analysis Results - Provide an argument for each alternative approach based upon the
conducted analysis. Summarise significant benefits in comparison to costs.
9.References -Provide documentation/links to source materials, including studies, research.
10 Cost-benefit Analysis Approval

The undersigned acknowledge that they have reviewed the cost-benefits

analysis and agree with the information presented within this document.
Changes to this analysis will be coordinated with and approved by, the
undersigned, or their designated representatives.
SIGNATURE PRINTED NAME DATE

TITLE ROLE